Reviews of Lexus of Clearwater (Car Concessionaire)

Picsmiths Photography

I’ve been going here for years & the service & parts departments are AWESOME! Alexandra & Mike have always taken care of me & have never tried taking advantage of me. I’m not here often because our Lexus’s are never broken, it’s usually a recall or oil change. Tyler has helped me a few times in parts actually let me rephrase that Tyler has saved my butt before when I couldn’t find the security lugnut that I misplaced, has saved me money & has even changed my key fob battery! The only issue I ever had here was my wife & I went to purchase an iS350 & they wanted to give us a trade in value from carfax for our trade in (CPO 2011 is250 fsport) but wouldn’t honor that for the sale of their car & just to put that in perspective on NADA/KBB, trade in on the car we were wanting to trade said $17,000, but were offered $11,500. Asked why & they said our trade in needed brake pads & tires. So I said I’ll change them the next day & they still wouldn’t honor the NADA/KBB trade in value. Then they ran my credit through 4 different banks after I told them I currently had a loan through Lexus Financial & came back & told me I needed $10,000 down. I told them that was crazy & we left. Didn’t find out about them running my credit through all the other banks until I got home & I was shocked & even more shocked when I woke up the next day & my old Lexus was still in the garage & my credit score had dropped 50 points!Next day I called the manager Jerome & he basically told me there was nothing he could do so my search continued & it paid off. I ended up finding an ISF (which is what I was originally looking for) in California at Newport Lexus. The ISF costed $20,000 more than the iS350 at Clearwater Lexus & cause they went through Lexus Financial like I told them I only had to put $5,000 down & they probably would’ve let me keep the iS we were gonna trade in lol..... crazy but everything happens for a reason! So in the end my advice is if you plan on purchasing here make sure they understand DO NOT RUN your ssn through multiple banks, especially if you have a loan thru Toyota/Lexus Financial or one at a bank in good standing. Regardless if you buy a Lexus here or not just know the service & parts department are solid. Thanks guys!

Shannon Welsh

I had an extremely superb experience with Lexus of Clearwater recently. They exceeded my expectations by even returning my car to me! They have really stepped it up at this location. The employees are friendly and very helpful too. Thank you Lexus of Clearwater.

Anne Clothier Haydon

Russell has been our service specialist for years. He is so easy to work with, explains everything concisely - even showed me how to check to see if Lexus was offering any specific coupons on a service I needed. He makes everything go smoothly and that my car is ready as soon as possible. Evidently I am a good, clean, and reliable customer as he sets me up with a loaner car for longer check ups.

Carol Reisinger

As I have become accustomed, the service went very smoothly . No waiting, and had a pleasant ride to the mall with a very nice young man. Car runs fine and looks great.

Eileen Bekofske

The staff is professional, knowledgeable and pleasant. I highly recommend Lexus of ClearwAter.

Juli Smith

Clearwater is not our home Lexus Dealership. But, we were so lucky they were close by when our water pump decided to go out on us. I called and they got us in and out on the same day, a busy one at that! Thank you so much for making what could have been a big headache an easy experience. Everyone was pleasant to work with especially Darleen. This is why I love owning a Lexus!

Tom Unverferth

Great and personal customer care from the minute I pulled into Lexus of Clearwater. They were aware of my appointment, listened closely to make sure all would be covered and then did the job completely. I am typically not a fan of dealers but am very impressed with them. Also I want to keep the service records from the same dealership so when I go to sell the car there is an accurate and detailed history of the care given.

Margaret Bussey

First of all we were greeted very friendly by our sales associate Natalia, she listened to what we wanted to look at and proceeded to show us the RX350 . also the NX , we were unsure of the size we wanted... She had us test drive the RX350 and I loved it. She is so very Knowledgeable about the car and answered all our questions. We were not intending to buy on this day but I think they came thru with an offer we couldn't refuse.. Very nice associates to deal with.. Highly recommend doing business with Natalia she sold us on the car and the dealership.

Elaine Garon

Russell was very helpful. Answered all questions and made sure my car was ready on time.

Peter Makras

My customer service experience was flawless. I had a small issue which they promptly took care of without hesitation. My service advisor Kevin Mahr lived up to the Lexus brand of service.

Kim P

Tyler Meehan was my service consultant at Lexus of Clearwater regarding my recall repair. Tyler was very professional, and was able to have my completed in a couple hours. Thank you, Tyler!

June Michel

Everything was excellent. Everyone was courteous informative and very helpful. It was a pleasure doing business with Lexus of clear water.

dinyce peters

Upon arrival, which was getting close to closing, we were welcomed and made comfortable. Our sales consultant, Peter, was most accommodating. We decided to make a purchase, which went far beyond their closing hour. Nonetheless, after a long day for them, Peter, Eric and Dalia remained friendly, courteous, attentive to our needs and remained professional, as were all the staff with whom we dealt. We were also introduced to the service staff so as to familiarize us for future assistance. We returned the next day to purchase a vehicle for my husband. Peter did go the extra mile for him. He and the service staff were gracious to my husband’s purchase, as there were a few issues to be addressed. The building, showroom and customer facilities were clean and comfortable. Although we purchased 2 autos of different makes, their after sale courtesy remains the same. Thank you, Peter, Eric, and Dalia Nick & Dinyce

Greg Knous

The whole buying experience went very smooth and easy. Would definitely be willing to buy again from them.

Craig Turtzo

Paid attention to my needs and requirements. Salesperson was knowledgeable and easy to deal with. Technical support and training has significantly improved since my last Lexus acquisition in 2015. The dealership followed up without me asking in sending a mobile tech to my home to program the garage door and gate openers.

Adrian Alireza

This dealership is Superb, really, the best of the best. Jami was excellent, made the process enjoyable, and Dalia is the greatest... Simply, if you are considering buying a new, or preowned vehicle from anywhere else , you are making a bad decision.

david

Great buying experience. Steve Miskiewicz was my salesman and couldn't have been better. They gave me what I wanted for my trade in, presented an offer and I accepted. I have a wonderful used Lexus ES350 for a very reasonable price.

Ernesto Garcia

I always have an excellent service, appointment or no appointment.

Donna Green

This is my 4th car from Lexus of Clearwater and I have to say that this was the best experience I've had there. Eduardo Hernandez was professional, courteous, and knowledgeable; I never felt pressured at all. Mory, the General Manager is a hands on employee not just the boss. Dalia in finance and customer relations was a delight to work with. I love my new Lexus and will continue to be a customer at Lexus of Clearwater for their quality vehicles and exemplary service providors. Thank you!

Wes Kinnett

I had a great experience working with Mo and he did a great job of shepherding me through my process of selecting the right vehicle. Loving the car and the team at LoC stepped up and made the best deal for all of us. Thanks Guys!

Wendy Noll

I have never owned a Lexus before and I'm thrilled to have discovered this beautiful car for myself! I also feel that I've finally found "my" dealership. Ed, my salesperson was so very helpful and the buying experience was smooth and painless. And the car? I truly feel like I'm driving a luxury vehicle. So well made and beautifully crafted inside and out! The ride is quiet and smooth. I already knew that these cars last to 200,000 miles but I never realized how luxurious they were. Love this car. I don't think I'll ever want anything else.

roger parker

Repair took an extended time but since I had a loaner car it did not matter. Suggestion: It is wonderful service you provide including a car wash. Car came home clean but with calcium spots on windows and mirrors that were very noticeable - suggest you take the time to wipe or purchase a filter like I use when washing the boat. It eliminates the issue and the need to wipe.

Hector Ortiz

Dealer fees 1000 dollars, perfect credit score cosigner 12 % intrest rate. Stay away from these guys find a dealership that wants to help you not break you.

Benn D

Always do good work, and wait times aren't bad. Even on my mustang.

CHDinCT

A step up from the usual dealer service experience, though you'll pay for it. I like that you are assigned a service rep when you make the appointment and they are there to meet you when you arrive. I waited for my car to be serviced and the waiting area is top notch with free breakfast food and drinks, a lounge with TV, and several work stations if you need to jump on your laptop, etc. for work. All nicely appointed. They also do a decent job of washing your car when they're done. I've been elsewhere where they run the car through an automated washing station that barely cleans it, then leaves water spots all over the car when dry. Not at Lexus of Clearwater. My car was dry and free of water spots when I got it back. If I had a negative comment, it would be the cost of service which can get out of hand if you let them add in all the extras that in most cases aren't necessary; however, you can elect which services to have done. Would go back for future service / maintenance.

Kate Davis

Every time I take my car to Lexus of Clearwater, which is rare because my car runs like a top, I know I’m in the best possible hands. Russ is simply the best Service Manager around. He helps me with my questions and always tries to find me the most cost effective solution. The technicians are quick and proficient. Every staff member is friendly and helpful. I’m lucky to have them.

Kimberly Silva

Unfortunately, we received an email confirmation that a particular car was reserved for is and drove 3 hours, only to be told the car had just been sold. Not sure what reserved means at this location or if vehicle was ever a available at all.

Stephanie Nam

I inquired about a car that I was very serious on purchasing. John Heat informed me that he would send me additional pictures right away (no pictures yet, as it was newly listed). 1 hour later, and I received nothing. I called one of the directors, who said he would check on it. 2 hours later, the director called me to tell me they just sold the car. He apologized profusely and said he would make sure to talk to the manager for the lack of service that prevented me from buying a car. Fast forward to 24 hours later - John gives me a call and tells me the car was sold last night. I informed him that I had received the news already 2 hours after not getting a response from him yesterday from someone else. Instead of apologizing, he cut me off just said goodbye. I don't know what the truth was because I was getting multiple stories, but it took John over 24 hours to even keep me updated. Terrible service.

S Alexander

The worst car buying experience I have ever had! Thank goodness for their 5 day return policy. I walked away with a CPO Lexus and just had a very sour feeling that I could not shake. I felt that I had been cheated with choice, price and interest rate and it turned out that I had. The morning I returned the car I had contacted my credit union to find out that they could offer a rate 3% lower than Lexus had given me. I ended up going to Crown Jaguar and had the best car buying experience. I left with a brand new Jaguar that was the same monthly payment as the second hand Lexus! Shame on you Lexus of Clearwater.

Luisa Lam

Great customer service and amenities at the dealer while I waited for my car to be serviced. I really liked this dealer and will keep bringing my car to Lexus of Clearwater.

Joseph Sabestinas

Service was timely and friendly. The tech was thorough and explained everything in detail.

Kent Anderson

Had a great experience at Lexus of Clearwater. Brian Troch was the sales person and he made the process quick and straight forward. Follow up on my requests has also been excellent

M Huffman

We had an excellent experience at Lexus of Clearwater. I hate when the time rolls around to buy a new vehicle, I hate going near almost any dealership but I actually had a pleasant experience here. They had the vehicle I wanted at the price I wanted. I dealt with Mo in the sales department and he had to be the best car salesman I’ve ever dealt with. Not a bit pushy or trying to pressure me for anything. I felt like he genuinely cared about me and my wife and wanted us to have an amazing experience at their dealership. We drove 3 hours from the east coast of Florida and ended up bringing our full grown Doberman so he didn’t have to sit home all day. The dealership had no problem with us bringing him inside. They even got him a bowl and some water. Preston took care of our financing needs and he was very professional. He also wasn’t pushy at all with warranties either. Great experience, thank you Mo and thank you Preston!!!

Ryan Koster

We were helped by Dakota when we visited Clearwater Lexus. He truly listened to us and did not try to guide us in any direction. Most of all he was honest. We had a great experience and purchased a preowned car.

Barbara Baker

Recently bought a Lexus car and received excellent service and training on the car. Marc is an excellent sales representative for Lexus.

John Mateer

Took my RC350 in for a 5000 mile service. Was met by Nick who is my customer service representative, and as usual he had me in and out of there in a flash. I've been to a lot of dealerships over 65 years, and this one ranks near the top. Excellent service...I live in Sarasota and travel one hour north to deal with Lexus of Clearwater. That tells you all you need to know. Fabulous service!

Cathy LaBrecque

I would give the people I dealt with 5 stars, but it took 4 hrs to finally get paperwork etc done. Long long wait

Kelli Harrison

Sam the salesman made this the experience extremely easy and simple! Would go back just for him only complaint the financial Manager, Dahlia pushes the “extra services” And won’t take no For a answer. I literally felt trapped in her office ! I get she gets commission but it’s not right nonmeqnd no

Maria H

We recently bought a 2019 Lexus RX350 from Lexus of Clearwater. This was probably the easiest and most professional auto buying experience we have ever had in over 30+ years. Our salesman, Steve Miskiewicz, was outstanding. His level of professionalism, knowledge and helpfulness was exceptional. We are very pleased with our purchase.

Karolyn Lawson

We Had Our LS 430 Serviced 9-12-2019 , We Are Very Pleased With Everything .We Are Very Happy With Our Service Advisor ERIC ALMBERG Who Has Been Our Service Advisor For About 10 Years.A Good Man . RALPH@KAROLYN LAWSON

Brian Kern

The last couple cars I bought, were purchased online and delivered to me: the ultimate in convenience and time-saving. However, I wanted to test drive a specific car at Clearwater Lexus, so I went in, expecting the typical torturous, long drawn-out day that car buying has always seemed to be. I was very pleasantly surprised when I arrived and was greeted by Jami, maybe the most accommodating, courteous, knowledgeable, professional car salesperson I have ever met. She genuinely treated me with respect and spent as much time with me as it took (without being pushy) for me to drive away with the exact vehicle I wanted. I have never walked away from a car purchase more satisfied than I was with this particular experience. Jami and her colleagues (special shout-out to Kirk, the finance pro) have garnered a new customer for life. Many thanks!!

alice prive

They did a great job. Took less time than expected and everyone was courteous and helpful. Thank you.

Gerri Clyatt

Very nice experience with this friendly and professional team. As soon as my sales rep knew my goal for purchase, she found what works and made it happen. I had the feeling Dalia S was working with me. Her manager was helpful and knowledgeable. I am pleased with Lexus of Clearwater and would refer them to friends and visit them again.

Amanda Kimberly

Paid $260 for a service on my brand new Lexus that includes tire rotation which they cannot do because tires are a different size and they don’t even put air in your tires! Blows my mind.

Nick Cramer

My experience was quick an easy, no issues, and the sales and finance guys were great. Kept me at ease and made sure all my needs were met.

Marlene Beemer

Excellent service as always. Nick Mammolito is my service consultant and always goes the extra mile. Thank you Nick Marlene Beemer

Harry Glassie

Great price on a used vehicle. Sales Ed Burke, and the Sales Manager Sandra were nice and pleasant to work with. Monica McLaughlin was great too. The only draw back was the time period from handshake on price to signing on the dotted line. Would buy from them again.

Cody Altman

I didn't like Brian's courtesy or lack thereof. Why is he working in sales?! He is very defensive let alone being rude to me at the desk and on the test drive. And he is very impatient I didn't know how to tell him, so I just left immediately after the test drive, because I'm pretty offended. I did like the Lexus RX350 that I test drive, is why this dealer didn't get a 1 star.

Nicole White

Nick mammolito is awesome and it’s always a great visit @ Clearwater Lexus.My kids love the fact the they have goodies for you in the waiting room. It’s always in and out,not an all day type of thing.

D PolyMan

Yesterday I purchased a new Lexus NX300 F sport from Lexus of Clearwater. Mr Jose Vargas Arzola arranged a test drive for my daughter. Prior to meeting with him. Mr Arzola maintained communication with me via phone calls, email and text messages for a week, up until the time I could come in to look at the different vehicles and available options. I explained to him that I was shopping for the best deal at several different dealerships. He understood and was very patient and professional in handling everything. His last words to me was "We're here to treat you right. We'll make sure your daughter will be happy with her gift!". Ultimately, he was able to get her the exact car with the options she wanted at a great price. Unfortunately, on the day I was able to come in to complete the transaction. He had to take off for an important family function. He arranged to have Mr. Ameh Youssef to help me do a walk thru and looked at the car over to be sure that I am completely satisfied with it prior to sitting down and explaining the paperwork in detail. Once that is completed. I was introduced to Mr. Neil Tenn, who is the finance manager. He took the time to explain all available warranties and service contracts to me. All in all. These three professionals made this a very easy and smooth purchase. Customer service is obviously their number one priority, and it showed. As this is our second Lexus purchased from Lexus of Clearwater. (Our daughter's previous vehicle was a BMW). Thank You...Jose Vargas Arzola, Ameh Youssef , and Neil Tenn! Your reputation of professionalism, caring and respectful customer service will be shared with our family members and friends within the community on online!.... Our daughter loved her birthday present! Thank You again!

Bud Nystrom

Purchased Lexus ES 350 a week ago from sales person Eduardo Hernandez He was very knowledgeable, honest, professional, and helpful in the process

Kim Newton

Worked with Peter on purchasing my new vehicle over two days. Test drove two different cars and went to the backlot to look at all of the color options available. He was courteous, patient and very informative of all the features and various options between models. We closed the deal on Christmas Eve which took longer with Finance than I would’ve liked. Through it all, Peter remained even after everyone else had left to start their holiday. He even transformed my belongings from my trade-in to my new car and did a little extra cleaning on my leather interior that was missed by the detailing team. Overall, we had a pleasant experience. My constructive feedback would be to figure out how to expedite the finance piece. Spending more than five hours to purchase a car after agreeing on the price is a bit much. But I love my new car!!

skylar wohlfiel

Wonderful~ I had been looking for this exact car all over the state! After some bad test drives of options , we found this car at Lexus. I felt confident that buying from a larger dealer was a better option on a used vehicle and they did not let me down. Very detailed and personable team helped me every step answering all concerns. Ironically we had 3 cars to purchase for our family in one week and this was the best experience of all!

Jenice Brown

My experience at Lexus Clearwater was great. From the secretary ar the front desk to my sales person Ed Burke to Ray and his staff. I got a great deal.

george mason

A pleasant and efficient experience for my first Lexus service.

Adam Jakubski

Great service!. I love the ease of a loaner when Lexus were doing work on my ES350. The service consultant Michelle Sofarelli is Simply the Best, the world class service provider. Her outstanding, the highest quality service make you stay with Lexus of Clearwater for ever! Thank You.

Brent Ferguson

Great team that made it really easy to buy my new car. Very relaxing and no pressure.

Andy Richards

I love there 1price concept. First time I have seen a dealership use the no-haggle pricing concept and the asking price for the vehicle was actually fair to begin with. I'm pleased!

Edward Kellum

I had to drop my car and get the nav system replaced. It was out of warranty, but Lexus honored the warranty and did not charge to replace the system. From the loaner, to the repair, the experience was flawless. Kudos to Alex, my service manager, and Carlyn, who put me in a great loaner. I was impressed that one of the valets even remembered my name as I rolled in to pick up the car. The customer service is top notch here and it keeps me coming back!

The Bowzer

Manny Vieira, a salesman there is a true gentleman. Helped us with our purchase. I now have a friend at Lexus of Clearwater. And a beautiful Lexus to drive. Very good car buying experience.

Jodie Stafford

Sam was great to work with, very educated about the vehicle I was choosing and answered every question that I had.

Fernando Banchs

I work at a dealership myself in a service department. The way I was treated was spot on from the moment I walked in the schedule the service required.

Norma Kenton

professional, knowledgeable, efficient and friendly sums it up. Good team effort! Thanks!

DAVID O'NEAL

I appreciate the opportunity to speak with someone about my considerably less than 10 rated service experience with your facility on Tuesday (5/21). It all started when pulling into the facility and not finding any directional signs pointing to the service department. Fortunately I turned left and spotted the two OHD’s below the service sign on the building. The best part after that was in meeting with my assigned service mgr (rated 10) who was most considerate in reviewing my needs and wants. Total time with him might have been 5 minutes. Next department, and this is where it really went downhill, was the car loaner dept. The lady was very courteous but was overwhelmed at having four of us in line awaiting a loaner car. Worse than buying groceries at Wal-Mart. Time at loaner car was 30 minutes. Fifteen minutes would’ve been pushing it but 30?? Now upon returning the loaner car I did happen to see an entrance sign that was mostly covered by shrubs and on the wrong side of the entrance that says “Entrance and Sales” (No service signs that I was able to locate). I was pleased that turning in the loaner car went considerably faster than getting it and, again, my time with my SM was top notch except too much traffic in his one man office. The man needs an office by himself to reduce traffic and potential errors. All in all I’ve got to ask when are you all going to expand? Both in space and personnel? My total rating for this first experience is a “4”.

Scott Harlow

Everyone was very personable. Had my car done in less time than I thought it would take.

Peter Gibson

Service was exceptional. Car In for recall issue but I had additional work done. Repairs done on time with a loaner car provided. I had an issue with three of my four windows not operating after service. LEXUS took care of it immediately having a tech come to my home IMPRESSIVE ! . I am a grateful happy customer. Thank you

JOE T

This is our fourth Lexus, purchased from Lexus of Clearwater. They offered the best deals, selections, and service. Each and every customer service rep treats us with respect and patient in helping us select the perfect vehicle for our family members. (If for some reason they don't have the exact car you wanted, they'll get for you in a day or two) They really do make car buying experience so simple that the hardest decision for our family was to decide which vehicle and what options. Their service dept is also amazing. Our cars only need routine maintenance, as major repairs were never needed as they are Lexus!

Theresa Troch

I was in and out in a timely manor and service advisor Russel was very helpful.

Bethsabe Bockman-Pedersen

Always a pleasure going there for service or in my case (at times) assistance with the ‘how do I...? They are knowledgeable and quick to answer my questions.

BuckNut

One of the worst experiences I've ever had at a dealership. Let's begin with the fact that I was there with a business associate, BOTH of us were serious buyers. I decided to allow my colleague to spend his time with one sales rep, upon which I recommended spending my time with another rep for my needs, to consolidate our time. When I made the suggestion to find a rep for me, the rep who was asked declined to help me out. Strike number 1. How does a SALES PERSON decline to help a customer? At LEXUS? Number 2, I will say the individual I dealt with was very helpful and insightful. However, the deal was lost when I waited until 8pm on Monday STILL waiting for my follow up phone call. When I did contact the rep and said "you lost 2 deals," the response was "I didn't lose anything." In fact, you DID. You lost TWO potential customers. I will never return to this dealership. Not only did you lose my business, but also the referrals that could have been yours. Being a high caliber Sales Executive myself, I refuse to be treated the way I was treated. My colleague, who also owns several other companies is also declining to even consider dealing with this dealership.

Spike Spike

There is a dealership that is much closer to home, but I drive to Lexus of Clearwater because I know I will get excellent service. The level of courtesy from the staff is unparalleled. Great job!

Gina Lombardo

Purchased a 2018 certified used vehicle last week at Lexus of Clearwater and I couldn’t be happier. I dreaded purchasing a new car. The all day in the dealership, back and forth negotiations-NOT WITH AUTONATION!. Complete Concierge service all the way! Could not be happier with my car and the simplicity of the entire process!

Lisa Van Haeren

This is my first Lexus and I couldn't be happier with my decision. I would like to express my appreciation for the staff I personally dealt with throughout the entire process. Everyone was courteous. Mostly I would like to thank my sales representative, Jose. Three weeks after purchasing my vehicle, Jose is still available and willing resolve all my questions.

Dale Schaper

Visited the service department , where I was greeted by Terry Schneider. He assisted me in getting the necessary repairs done in a timely fashion. I would recommend asking for Terry based on my visit at Lexus of Clearwater!

Lex Rosa

Wonderful experience over at Lexus of Clearwater. Great customer service. Sameh really took his time with us getting me and my husband into the right vehicle. Thank You!!

Julie W

Took my car in for a recall service. Prompt service and friendly staff. No issues at all.

Michael Shane

i was at the service department for my 2005 Lexus ES. Has only 62,000 miles on it. My dashboard directly over the passenger air bag looks like it’s going to explode. I have some concerns for the safety of my family because of the airbag might deploy for no reason. I know there was recalls on the IS model and was hoping they could fix the dashboard. The service people looked at it and said the car was safe but I’m still worried. They said the Florida sun had caused the dashboard to warp. They said the car was safe to drive but I wish they could have fixed it. This is my third Lexus and it seems like the quality of the materials always seem to tear or wear out easily. The service people are professional and nice I just feel like they could have done more to help with my situation.

Corporal Mike Urso

Everyone, especially Service consultant Eric was great!!!! It was my first time visiting Clearwater Lexus. My home in between Lexus of Clearwater and Tampa Lexus. My 2015 NX200t has 62K miles on it and was due for scheduled maintenance. I was expecting to pay big $$$. Eric explained that I was up to date with maintenance and that my car had no trouble indicators when run through diagnostics. Only a tire rotation was needed and there was no charge because of me being a 1st time customer. No sale tactics, no pressure and a trust was built with Lexus of Clearwater. I

Levi McIntyre

I had an outstanding experience. I met Jason, Ed and Monica. They were very courteous, professional and friendly. They made us, feel comfortable. Jason took time to review in detail all aspects of the Lexus 570 that we purchased. They were very accommodating. Monica was exceptional with all the paperwork and made things go smoothly. Overall the experience was great and I highly recommend the staff.

Edwin Pinzon

Was a pleasure working with Brian Troch and the finance department. Thank you for making of this a painless experience.

George Kolesar

The battery died in my leased 2016 Lexus RX 350. This was the first time this had ever happened to me - and I'm old. I called Lexus of Clearwater for assistance. My car was in Lutz, quite a distance from the dealership. Didn't matter. Within a few minutes, I received a call from a Lexus service representative who was on his way to my car with a new battery. He arrived much quicker than I expected, swapped out the battery, tested everything in the car, and was on his way. The service was beyond all expectations. Absolutely first-class.

Sarah Dubra

I am always very pleased with the level on communication, customer service and knowledge all Lexus employees have. My husband and I dealt with Jason during our lease renewal process. I ended up going in with an idea of what I wanted but walked out with a totally different new lease and at the price my husband and I were very happy with. Jason and his team made this experience very pleasant for us. Preston in the finance department was the best. I am a Lexus customer for life!

Nathan Tanaka

Great Lexus dealership. Staff is knowledgeable and service second to none.

MyCoCreations Organics

My first time taking my car to Lexus for maintenance and I am very happy that I did. I experienced service like no other and I feel very confident in their abilities. Everyone took the time to explain everything! I was very pleased that my advisor was a female and equally as pleased to find out Lexus hire's more female that most other dealerships. Quality car, Quality service, what more can you ask for! You certainly get what you pay for and let tell you it wasn't that much more!! The only place I will ever take my car again.

Timothy Nugent

The personnel there are very courteous and attentive. They took care of my car in a timely manner, giving me different options of what I wanted done and what parts I wanted to use. My car runs fine now, and the problems I had have been eliminated. They even cleaned up my car by washing it and vacuuming the interior. I also loved the loaner car! It was a 2018 RX 350, and it was fun to drive for the couple of days they were working on my car. They also followed up with a phone call a day after I received my car to check on the status of my repair and if I was happy with their work. Great dealership, and very first class organization. Thanks for your terrific service! Tim

Ian Thomas

Great experience overall. Sales consultant Marc Thompson is excellent and easy to work with.

George Harasz

Never again will Lexus Of Clearwater see me in their facility. My last scheduled service was bad enough with keeping my car over night as they were too busy to honor my appointment. When I went to pick up my car the next day after they called me, I found the work was not even completed. No one ever took responsibility for that and made me wait there even longer. Well, now I used their "we'll buy your car" program. I sold Lexus of Clearwater my used vehicle and after 2 hours of paperwork and the dealership saying they are writing my check several times...NOT what was going on. They handed me a paper receipt and said they will mail me a check. I had to call several times demanding my check and finally the later in the next day they hand delivered the check. If a dealership doesn't know how to write a check then tell the customer ahead of time. I should have and would have used Carvana if I knew what liars work at Lexus Of Clearwater. If you need a dealership, choose a different one.

Roma Allen

Lexus of Clearwater gives excellent service in a timely fashion at a reasonable cost. They are courteous and have a relaxing waiting room.

Hassan Bazzi

It is a no secret that a customer can have a silly or ridiculous offer when buying a car. But, a smart dedicated salesperson can really change the outcome of the deal. We have been patiently looking for a car for our 19 year old daughter. We have visited 14 different car dealerships in the Tampa area and Orlando. Our heart was always to buy a Lexus car due to our best experience with owning 2 Lexus vehicles prior. We convinced our daughter to do so and she agreed. She liked the NX300 F sports. Due to our bad experience at some of dealerships, we decided to visit Lexus Of Clearwater. It was an hour drive from Nee Tampa. We got to the parking lot and few minutes later Mr. Steve Miskiewicz approach us and was very welcoming after he introduced himself. That day we thought that we were going to walk in and spend about half hour and leave. My wife was on the phone with Mercedes dealership who we knew the manager there as a friend. Mr. Steve had a unique and genuine attitude toward us and his company and showed transparency in dealing. We quickly turned into negotiations. He showed us all the cars that pertained to us and took a test drive and gave us many options that concerned the car. He answered all our questions and pointed out options that we were not aware off. He was never offended if we asked a ridiculous offer. We got what we wanted. These guys at the shop did a fantastic job polishing and cleaning the car. We met the manager( Mr. Ahmed) who he was very professional welcoming and genuine. Later we to the finance lady Dalia Shaker. She was very courteous, informative and professional. She ended waiting on another bank for better rate. Sure enough we got the best rate and saved us over $700. The team members on the floor were very welcoming and courteous also. I strongly advise to visit this dealership if you driving by and give them a chance to check the deals and professionalism. Ps: I never been in this dealership or have known anyone who worked there. Thank you for an enjoyable unforgettable experience.

Tina Ferguson

We arrived at the Lexus of Clearwater on Friday afternoon. We were greeted warmly, offered something to drink or eat. Dealership is clean and inviting. Our sales consultant was ready with the paperwork we negotiated online. Simple and efficient! Love the car and the experience was low stress. Thank you.

Brian Lauman

Excellent experience on my last service appt. Russell is the best advisor that I have worked with so far and took care of everything and more. He called me on his sick day and made sure his associate Nick had taken care of an additional last minute problem I forgot to report. My '12 RX is back in tip top condition. Lexus provided a very nice loaner RX Sport, so it was an easy and enjoyable experience .

smandrews130

I was very pleased with the prompt service and attention Lexus of Clearwater gave me. I went in only for a vehicle recall and was in and out with no problems. They offered me a rental to use while my car was being serviced. They filled my car up with gas and did wash the car while in their care. Very pleased Lexus!

Linda Garofalo

My husband and I both had a Lexus. We drove them for years RX300 and the ES300 I loved my SUV so when it was time to get a new suv we went to Lexus. Absutley hate the new suv styles. So I ended up buying a new Audi Q5.

Elene Aiken

Lexus of Clearwater was amazing! They took great care of my car and advised me on the car’s return from the lease. I was very pleased!!

Dave Turner

Russell is always thorough with his inspection and discussion about options. He is always good to search for any recalls or possible replacements to the vehicle at no charge.

Jason Berry

A casualty of the Lexus car business. Integrity honesty- honor is this company’s code work ethics. Maintained as a well family atmosphere with genuine employees. Understand the people that work here want you to have a wonderful experience. If the shoe fits- wear it correctly. You must remember these employers are on the same page as you. Take a time out- be enthusiastic. When it’s time to drive off into the SUNSET your excitement starts to brighten with joy..

Bill Cooper

1st class service ... highly recommended

Jess Mandolin

I brought my son here to buy him his first car, We were helped by Dakota and let me just say he was absolutely marvelous. Very informative, patient, and organized. I have come here in the past and was helped by someone not so pleasant, I decided to try it again and we got lucky with Dakota. He had all the answers to any questions we had, and thus steered us towards my sons dream car. I will be sure to contact Dakota to get my daughter a Lexus of her own sometime this year. Thank you Dakota and Lexus Clearwater!

John Paul Martinez

After reviewing several makes of cars i.e. BMW, Benz, I once again decided on a Lexus. This was my first experience with John Heath and the Lexus dealership of Clearwater, Florida. I drove from Orlando, Florida over 2 hours to this dealership, and it was top notch! John heath went above and beyond to find the exact make modem and color options I wanted for the new 2019 ES F Sport. He gave me suggestions and his advice, but was in no way pushy what-so-ever. In addition, I even walked away with free tinted windows to obscure myself from the sun rays in Florida. I felt like family by the end of the whole process! I would recommend Lexus of Clearwater (John Heath in particular) to anyone who is looking for a new or used Lexus vehicle.

John Flores

I’ve purchased a few cars from Lexus of Clearwater and the sales staff are always courteous and take good care of me. I also use their service department for regular scheduled maintenance and anything else my car needs. Mike Aloia has been my advisor for many years and he is always genuine, honest and a pleasure to work with. I now have another Lexus dealer that is closer to me but I will continue coming here because of Mike in service and because I know when I am ready for another car, I can trust Lexus of Clearwater.

cutis7

Phenomenol in every regard. Excellent communication and servicing.

Carol Stowasser

Always a great experience, timely and professional. Comfortable waiting room. Without a doubt, the absolutely best cars!! I'm on my fourth one. Love them.

Miss Patricia

good morning Lexie employees this is Patricia chappell my experience last weekend was very nice I love it especially Bryant he was very helpful and he was very nice and he work so hard trying to get me the SUV that I wanted and he was very so nice to me I will recommend anybody that wants to buy a new car or SUV from the Lexus company

Hector Perez

I had a great experience, the salesman Ed Burke is a great guy. He went over everything with me, there was no pressure to add anything or buy anything. And Monica McLaughlin in finance is the best I have ever dealt with. She went over every item and explained every cost, she worked and got the numbers where I wanted. Again no pressure from her, she was very friendly. I would definitely recommend this dealer and these 2 people.

Anne Unger

This dealership always handles my service for my vehicle. They are professional, courteous, complete the work quickly and explain everything to my satisfaction. The customer lounge is clean and extremely comfortable. I trust them to handle my service needs and rely on their advice regarding my SUV.

William Reaves

Drove from Jacksonville, Fl with intent to purchase 2019 Lexus RX 350. Arrived at dealership and was introduced to Andres Hernandez (sales associate). Mr Hernandez was a pleasure to deal with being personal and professional. Mr Hernandez found a 2019 Lexus RX 350 with features we were looking for and after test drive, we decided to purchase the car we test drove. We thank you Clearwater Lexus and Andres Hernandez and would recommend both to those who are looking for a normal new car purchase experience. William and Luvinie R

Christine P

Until this past week, I had always worked with the Lexus dealership in Sarasota as that's where I live. However, I had an emergency situation with my Lexus that needed repair and my car was in St. Petersburg - going to Sarasota wasn't an option. Lexus of Clearwater got me in for service immediately and within 2 hours of arrival, the vehicle was repaired and I was on my way. Can't say enough about Michelle - she was my Service Consultant - calm, cool, collected and made sure the service was handled efficiently to get my car running again. Thanks Lexus of Clearwater - your team is as awesome as my Sarasota team!

Andrew Marrero

Lexus of Clearwater is not only a great place to work but it's also a great place to purchase your next vehicle. Our team goes above and beyond to have a great mix of New and Quality and Certified Pre-Owned Vehicles for every budget and the Finance Team has the right financing sources to get everyone Approved. I wasn't on the Market to trade in my Corvette but when an RCF came on the lot and the Management team gave me top dollar for my trade, it was practically impossible to trade in my car.

Gregory Burton

Superior service and customer support. I have always been extremely pleased with every visit. Service Consultant Russell Kaye is an outstanding representative for Lexus of Clearwater. Highly recommended!

Joannie Bruns

Natalia Higgins did a great job. She was very knowledgeable about the cars and there differences. She helped me in deciding which car was best for me!

James Pelosi

The service writer Mike was fantastic. He answered all of my questions and was able to find the issue with my car quickly and resolve the problem quickly as well.

Joellen Henderson

Sameh and Jami were wonderful to deal with throughout my buying experience. Sameh is very professional, knows the cars he is selling but does not make you feel pressured. Would highly recommend this dealership

Rubina Rasheedi

This will be our third car from Lexus of Clearwater, our overall experience at this location was incredible. Starting from the manager, salesman and the stuff, our encounter with the whole family was extremely pleasant. Eduardo Hernandez our salesperson was extremely courteous , knowledgeable and to the point. He took his time to show all the new features of the car and assisted us at every step of the way. I will highly recommend Eduardo to anyone who is looking for a Lexus to buy.

Rita Jankavich

Friendly Service, most helpful. Seeing we bought our car there we take advantage of the free car wash.

John Montana

great service dept.a pleasure to do business with I will be back

Safet Sharenkapa

Great experience with Lexus Clearwater, Mo Khavarian has been true professional and ran me through the entire buying process with ease. Looking forward coming back to Lexus Clearwater!

Marty Bindeman

Dakota answered all of our questions and was very helpful in the whole process of buying our new Lexus.

Vickie Perkins

My purchase experience at AutoNation Lexus of Clearwater was exceptional.Ciara and Jose went over and beyond to make sure I had what I needed in my new ES 350 including delivery to my home. I will gladly recommend your dealership...it is fantastic. Thanks for making my purchase experience easy and convenient.

Logan Lea

Very professional and very courteous staff. I was in the market for a used vehicle and Sales Rep, Mo Khavarian, was a pleasure to work with. I never felt pressured in to making a purchase. Mo laid out the facts and gave me the time to think on them. Would recommend his services to a friend.

Robert Crossley

Have had several things done in service and Michelle is very helpful and courteous! Also the woman who works in rental area is friendly and the people who greet you in service are great!

nicholas sprehe

Though I don't currently have a Lexus, the staff and crew at Lexus of Clearwater always treat me and my Honda Pilot as though it is a luxury vehicle. Timely, convenient service and excellent communication throughout the process of servicing my vehicle.

Stephen Gregg

Great service; above and beyond.

Raj Chaudhary

Very professional staff. Good area to wait with fresh coffee and breakfast bagels and other goodies. On top of all that they filled up the gas tank on my GX 460 at no cost to me. Thanks Lexus of Clearwater!!

Melissa Travis

Sam Youssef and the finance team at Lexus of Clearwater were knowledgeable, professional and very kind. They made the car buying process super easy!! Thank you for all your help!! I’m now a proud owner of the show room model of the Lexus NX 300!! Lexus of Clearwater Rocks!!! Making dreams come true!

Wanda Young

John Heath was so helpful - he spoke to me on a level that I could relate to. He was so personable and this is why I always go to Lexus of Clearwater. Natila was so sweet thank you!

Brian Renner

Very easy transaction. Had an appointment with Moe but he was helping another customer at the time so I met with Ed Burke. Highly personable, knowledgeable and professional. From test drive to paperwork, I was out the door in a couple hours. Thanks!

Nghia Nguyen

Well they don’t even deserved 1 star. Worse dealership ever.. Let first begin with i been there 3 time asking to buy a midnight rx350 for my wife. So they did a credit check on my Credit Report. But the deal doesn’t goes well because they said I offered too low. So i went home. Next day i called in and ask them to give me a copy of my credit Report, but they didnt give it to me. They blocked my calls, and my text. so i call the front desk, but they transfer me to i dont know what and hang up on me. This is the worse Dealership ever. All they wanted is your money.

Matthew Mills

Had a very nice experience at Clearwater Lexus. My service guy is Eric Almberg and he always does an excellent job. Recent 30,000 mile service was perfect. Matt Mills

Danny Hunter

This place is awesome. The service center had the best people working there from the shuttle guy to my service advisor and even some random people walking by. Everyone acknowledged me with hellos and smiles. This place far exceeded my expectations. Blew me away. This is what I call setting a new standard in customer service. A+++

Jessica Susin

I haven't bought a car in many years and as I used to sell them I wasn't sure what the buying experience would be like. I was beyond impressed with Lexus of Clearwater and the professionals there to make your needs happen! My time with Moe Khavarian and his efforts to get me in exactly what I wanted made the experience next level! I look forward to my new relationship with Lexus!

David Wentz

Nick is a great service advisor. Somewhat pricey but service appears to be done right.

C Sanscrainte

Natalia helped me with selling my Lexus 350 this past weekend. She did excellent and made the process easy.

Diane Jones

Super service and polite! I was very pleased. Even not pushy on getting an extended warranty on my new used 2015 RX350.

richard hornack

Our Lexus NX got bad gas in it and Lexus of Clearwater took very good care of us especially Michelle! If you ever have any problems or need some that goes above and beyond contact Michelle is customer care support!! Thank you Michelle for all you di for me and my wife!!

Joseph Mika

Scheduled ahead of time; received promptly; car ready as predicted; a surprise was that the car was cleaned inside and out - a nice touch and much appreciated. Service agent Russel Kaye, besides being friendly, was super helpful and explained in detail (even taking me to see the shocks) about current and possibly upcoming concerns.

Vuth

I have bought Lexus rx350l last week. They have a really good service there including the on line internet seller. They gave you a good quoted before I tested drive if you like it the prices was there. I would recommend to everyone to the prices quote first..Thank for making it work.

MSN

I give very few 5-star reviews. I cannot think of anything with which to be critical. Sales to service to parts. All excel.

Justin

Eric Almberg and everyone else I have had the pleasure to meet at Clearwater Lexus has made my experience a pleasure! I'm so impressed with Eric's professionalism, integrity, and knowledge. We are so grateful to find a service representative and a dealership we trust.

Lg Aristo7

Worse Service department ever. Full of a bunch of lying scam artist. Be careful. Take your car anywhere but this place..

Jake Jacobson

Wonderful dealership. Amenities are abundant and the client waiting area is quiet, comfortable and spacious. Employees seem knowledgeable and all are courteous and generous with their time.

Frank Armstrong

I have owned many top car brands, but the service at Lexus keeps me coming back. Their service is truly exceptional. Nobody compares! Kevin was amazing. The cars are the most dependable of all the brands I have owned as well. This dealership is the best in the area!

Marilyn OBrien

I've had nothing but good experiences at Lexus of Clearwater. This time I needed to have a recall taken care of as well as regular servicing. Lexus was able to schedule both at the same time while I waited. Work was done in a timely manner, plus I received the usual complimentary car wash and even had my gas tank topped off. I will continue to take my vehicle to the Lexus dealership for servicing in the future.

Mike Varga

Stunningly slow. Lease buyout, should have been 30 minute transaction. Instead it was 3.5 hours. This was despite providing information in advance to shorten the transaction. Additionally they were incessantly trying to upsell warranty we did not want. Never again will I buy a car here.

Mark Tillinghast

It has been many years since I have undergone a car buying experience and I was dreading it. Over the last few weeks, I had visited several dealerships in search of a more late model vehicle. So last Sunday, I and a friend visited the Lexus of Clearwater dealership. I had spoke to a sales associate Eduardo, prior to our visit and he greeted us on our arrival. I pretty much new what vehicle I wanted so he promptly set up an appraisal for my trade in and took us on a test drive in my new car. Eduardo navigated this entire car buying process with the ease of a seasoned professional...with the likes that I had not seen in years. The financial part of the process was aptly put in the hands of Monica who made the arduous paperwork signing process not only a breeze, but pleasant as well. It was so refreshing in this day in age to be treated with kindness, respect and genuine professionalism, especially when buying a new car!

Cindy Drake

The service department is on top of everything! Someone immediately greets you, they come to you in your car and guide you through the process. Once the paperwork is signed they send you off to the comfy waiting room. There are plenty of refreshments available to keep you comfortable. My only negative was that it took an hour longer than I was told. Which would be fine if I knew in advance. I would have arranged to go home rather than wait. But overall the staff is courteous and professional, everything was completed and I am satisfied.

Keenan K

Moe Khavarian my Sales Consultant was outstanding ! He located the vehicle I wanted in Maryland and had it shipped immediately. He was on top of everything all the way to the delivery and follow up. I could not have had a better Sales Consultant. Thanks Moe

Rein Bos

Purchased from Steve Miskievich last year 2018 a used S550. The review a year later speaks loud. Super Happy with the car. Super happy with the service and professionalism of this dealership.

Leah O'Dor

Excellent sales customer service. I came in to test drive a Lexus with no intention to buy for another 2 months. The sales associate, Steve Miskiewicz, was helpful and friendly. I did not feel any pressure to buy. After driving a few other luxury cars I immediately knew I was going back to Steve at Lexus for the purchase. He made the process quick and easy. This review isn't for the Lexus brand itself. It is 5 stars for the sales associate and dealership.