Reviews of Ferman Volvo Cars of Tarpon Springs (Car Concessionaire)

Laura Mchale

This service department has been a customer serevice nightmare on all levels. I have sent many emails - asking to meet with someone in charge then at the last minute they cancel my appointment. I just called and left a message with Paul (said to be in charge). I will give him the benefit to respond before I put all the horrific service details out on my next review.

Frank Schifano

Very good people, they treat you well.

Krista rosado

Alan Klingaman and Greg Gilberti made our experience tremendous. Fast, patient, and great service. Thank you

Scott McPherson

I hate going to shop for new cars and dealing with service appointments. It's nothing against the industry, I just hate wasting several hours. I am leaving this 5 star review for Ferman Volvo because they've been a pleasure. I've had a few service issues come up and they've been awesome. No problems getting a loaner, good communication, friendly, and even will drop the car off to my office and pick up loaner when service is done. That's the way you keep a customer when they go to trade in. As I said, time is valuable to me. Fermen Volvo respects a customer's time by not wasting it. 5 stars

Christian Michael

Judy in the service dept is probably the nicest person I've ever spoke to in Pinellas County. We purchased a car (Volvo) from them and always had superior customer service after the fact. They have always been friendly and very helpful every time we've been in or called. Which is very rare in the area. We would def purchase from them again and have our vehicle serviced and maintained there but we have moved. Even after we moved they have been helpful getting records over to the new Volvo dealer and advising us on the history and items maintenance on the vehicle. Highly impressed with the service!!!

Jimmy Richman

I have been a proud volvo owner since 2009 My wife became one in 2012. The service department especially Matt are over the top the best. All my services are done there. The new lady ( Sharon) is also a great asset to your service department.

Erica Mallon

After a very negative experience at the Clearwater Volvo dealership, I was totally over car shopping. I saw Ferman had a few XC90s with the packages and color combinations I was looking for, so I (hesitantly) made the trek up from South Tampa on SuperBowl Sunday. Alan helped us and showed us the cars we had come to see. Once we decided on the car we wanted, we had to wait until Monday to finalize the financial details as Chris the manager was out of the office and we had some unique questions/requests. This is an honest dealership - they were completely transparent and did not hide fees or upcharges. We hammered out the details with Chris on Monday morning and I took delivery of the car on Tuesday (they sent a driver to pick me up so I wouldn't be stuck with two cars up there). The paperwork process was relatively seamless (Chris wasn't there, which was difficult because he knew the number details we had worked out, but Jay at Chevy was very helpful on the financial side and it all worked out). I was in and out in 1.5 hours, including the time Alan took to explain the features on the car to me (he was extremely knowledgeable and helpful). Many positive things to say about this dealership - I would not hesitate to return.

Beth Moschetti

Very disappointed, moved from New England so I have my Volvo service done here. Service department, no complaints. Was looking for a newer vehicle and was scammed by the numbers they presented me for trade in and purchase. The first offer I was given was it for them until I pressed and asked what else can you do. I presented them with the 30,000 for my trade in, wich was low. And 20,000 cash towards new vehicle and pay off my vehicle, so 50,000 I was giving them and they couldn't sell me a 45,900 car..my credit is excellent and the tax #'s they gave my reflected 8%. Outrageous! When I didn't make the deal they asked me what I wanted! I told them, better trade and less % on tac. They didn't budge. Poor business. Your response is for " me" to contact your manager, I would think if you would want my business you would of contacted me. Again, no effort made on your part.

Carrie U

Steve and Chris were both great to deal with! Being new to the Volvo brand they really made sure to explain everything and helped to get us into the suv we wanted at the price we were hoping to pay. Car shopping isn’t a fun thing to do, but they made it an easy and laid back experience.

Yolanda Godfrey

Awesome experience, I bought my 2016 Cadillac ATS coupe from ferman volvo and had a great experience. Jim in sales was great!

Barbro Andersson

WOW fantastic people and such a friendly clean sales office. GREAT!!!!!

Gregg Tischler

My son found a great used car for a nice price. Had no hassle cancelling the service warranty and roadside warranty that was initially included in the contract. That save mt son $2600.

Bunny _xo

Exceptional ❤️

George Scholderer

Excellent service for the past 25 years Matt deserves a lot of credit by keeping his customers happy

Lindsay Schwartz

James and the Ferman Volvo team were fantastic to work with while we were purchasing our XC90. We drove from Orlando to their dealer after not having luck at our local dealer. They promptly replied to emails and calls prior to us purchasing the car. Once at their dealer we were in and out in under 90 minutes even with dealing with trade ins. The entire staff was friendly. Love our new car!

Karen M

Ferman's Volvo Service Department in Tarpon Springs, FL provides outstanding service. And that is why I have used them exclusively for all my repairs and routine upkeep for over a decade. Matt Ketchum and Sharon make every part of the service experience go smoothly. They treat everyone as if they were family. Ferman's Service Department is the only service provider I have ever recommended to friends.

Lynn Carbin

Got a GREAT DEAL on my almost new Volvo C30 very pleased . Also Alan was the best and Jay also. Ferman Volvo of Tarpon will be my only car dealer from now on.

Mayra Ng

I recently visited Ferman Volvo. The staff at this dealership was very professional and courteous. During my search for a vehicle, I had to visit and talk to several agents at different dealerships. None were as supportive and kind as the staff I met at Ferman Volvo. They took their time in showing us all the different functions on the car we purchased. Explain all the paper work thoroughly. We are a family of very satisfied customers. Thank for an excellent job!

Sandra Going

We found the car we wanted online and called to make sure it was in stock. Belinda scheduled an appointment for us. The car was pulled up front and ready for us to take on a test drive. The rest easy. We found this to be the easiest and most pleasurable car buying experience ever.

Lora Williams

Amazing service staff - won’t take my Volvo anywhere else!

Dwight G

Ferman Volvo service quality has diminished. I have been driving past the other Volvo dealership in town for 10 years because Ferman Volvo has always treated me the best. I have always looked past the small issues like, the multiple times detailing was not performed during service, or the many times the locking mechanism was replaced on my 05' S60. It always seemed they cared about providing a quality experience and doing the right thing. Unfortunately I have lost my patience, the last few visits have been less then satisfactory lacking quality control and customer service. After not solving an A/C problem on my 2014 S60 the service representative wouldn't give a follow up appointment for another week and this was after botching our first appointment by forgetting the loaner car reservation. The representative was defensive making me feel like it was my problem. This is unacceptable treatment and simply the last straw. I have been booking service at this dealership for 10 years I think I know the procedures. The other dealership booked in two days and when it was pointed out by that dealership that the A/C clutch was worn-out I had to leave this review. How does basic A/C repair get over looked if you know what your doing. No thanks to Ferman Volvo my S60 is repaired, blowing cool air, and has been nicely detailed.

Edward Ellison

We left disappointed with the sales process, and purchased elsewhere.

Laura Mchale

This service department has been a customer serevice nightmare on all levels. I have sent many emails - asking to meet with someone in charge then at the last minute they cancel my appointment. I just called and left a message with Paul (said to be in charge). I will give him the benefit to respond before I put all the horrific service details out on my next review.

Frank Schifano

Very good people, they treat you well.

Krista rosado

Alan Klingaman and Greg Gilberti made our experience tremendous. Fast, patient, and great service. Thank you

Scott McPherson

I hate going to shop for new cars and dealing with service appointments. It's nothing against the industry, I just hate wasting several hours. I am leaving this 5 star review for Ferman Volvo because they've been a pleasure. I've had a few service issues come up and they've been awesome. No problems getting a loaner, good communication, friendly, and even will drop the car off to my office and pick up loaner when service is done. That's the way you keep a customer when they go to trade in. As I said, time is valuable to me. Fermen Volvo respects a customer's time by not wasting it. 5 stars

Christian Michael

Judy in the service dept is probably the nicest person I've ever spoke to in Pinellas County. We purchased a car (Volvo) from them and always had superior customer service after the fact. They have always been friendly and very helpful every time we've been in or called. Which is very rare in the area. We would def purchase from them again and have our vehicle serviced and maintained there but we have moved. Even after we moved they have been helpful getting records over to the new Volvo dealer and advising us on the history and items maintenance on the vehicle. Highly impressed with the service!!!

Jimmy Richman

I have been a proud volvo owner since 2009 My wife became one in 2012. The service department especially Matt are over the top the best. All my services are done there. The new lady ( Sharon) is also a great asset to your service department.

Erica Mallon

After a very negative experience at the Clearwater Volvo dealership, I was totally over car shopping. I saw Ferman had a few XC90s with the packages and color combinations I was looking for, so I (hesitantly) made the trek up from South Tampa on SuperBowl Sunday. Alan helped us and showed us the cars we had come to see. Once we decided on the car we wanted, we had to wait until Monday to finalize the financial details as Chris the manager was out of the office and we had some unique questions/requests. This is an honest dealership - they were completely transparent and did not hide fees or upcharges. We hammered out the details with Chris on Monday morning and I took delivery of the car on Tuesday (they sent a driver to pick me up so I wouldn't be stuck with two cars up there). The paperwork process was relatively seamless (Chris wasn't there, which was difficult because he knew the number details we had worked out, but Jay at Chevy was very helpful on the financial side and it all worked out). I was in and out in 1.5 hours, including the time Alan took to explain the features on the car to me (he was extremely knowledgeable and helpful). Many positive things to say about this dealership - I would not hesitate to return.

Beth Moschetti

Very disappointed, moved from New England so I have my Volvo service done here. Service department, no complaints. Was looking for a newer vehicle and was scammed by the numbers they presented me for trade in and purchase. The first offer I was given was it for them until I pressed and asked what else can you do. I presented them with the 30,000 for my trade in, wich was low. And 20,000 cash towards new vehicle and pay off my vehicle, so 50,000 I was giving them and they couldn't sell me a 45,900 car..my credit is excellent and the tax #'s they gave my reflected 8%. Outrageous! When I didn't make the deal they asked me what I wanted! I told them, better trade and less % on tac. They didn't budge. Poor business. Your response is for " me" to contact your manager, I would think if you would want my business you would of contacted me. Again, no effort made on your part.

Carrie U

Steve and Chris were both great to deal with! Being new to the Volvo brand they really made sure to explain everything and helped to get us into the suv we wanted at the price we were hoping to pay. Car shopping isn’t a fun thing to do, but they made it an easy and laid back experience.

Yolanda Godfrey

Awesome experience, I bought my 2016 Cadillac ATS coupe from ferman volvo and had a great experience. Jim in sales was great!

Barbro Andersson

WOW fantastic people and such a friendly clean sales office. GREAT!!!!!

Gregg Tischler

My son found a great used car for a nice price. Had no hassle cancelling the service warranty and roadside warranty that was initially included in the contract. That save mt son $2600.

Bunny _xo

Exceptional ❤️

George Scholderer

Excellent service for the past 25 years Matt deserves a lot of credit by keeping his customers happy

Lindsay Schwartz

James and the Ferman Volvo team were fantastic to work with while we were purchasing our XC90. We drove from Orlando to their dealer after not having luck at our local dealer. They promptly replied to emails and calls prior to us purchasing the car. Once at their dealer we were in and out in under 90 minutes even with dealing with trade ins. The entire staff was friendly. Love our new car!

Karen M

Ferman's Volvo Service Department in Tarpon Springs, FL provides outstanding service. And that is why I have used them exclusively for all my repairs and routine upkeep for over a decade. Matt Ketchum and Sharon make every part of the service experience go smoothly. They treat everyone as if they were family. Ferman's Service Department is the only service provider I have ever recommended to friends.

Lynn Carbin

Got a GREAT DEAL on my almost new Volvo C30 very pleased . Also Alan was the best and Jay also. Ferman Volvo of Tarpon will be my only car dealer from now on.

Mayra Ng

I recently visited Ferman Volvo. The staff at this dealership was very professional and courteous. During my search for a vehicle, I had to visit and talk to several agents at different dealerships. None were as supportive and kind as the staff I met at Ferman Volvo. They took their time in showing us all the different functions on the car we purchased. Explain all the paper work thoroughly. We are a family of very satisfied customers. Thank for an excellent job!

Sandra Going

We found the car we wanted online and called to make sure it was in stock. Belinda scheduled an appointment for us. The car was pulled up front and ready for us to take on a test drive. The rest easy. We found this to be the easiest and most pleasurable car buying experience ever.

Lora Williams

Amazing service staff - won’t take my Volvo anywhere else!

Dwight G

Ferman Volvo service quality has diminished. I have been driving past the other Volvo dealership in town for 10 years because Ferman Volvo has always treated me the best. I have always looked past the small issues like, the multiple times detailing was not performed during service, or the many times the locking mechanism was replaced on my 05' S60. It always seemed they cared about providing a quality experience and doing the right thing. Unfortunately I have lost my patience, the last few visits have been less then satisfactory lacking quality control and customer service. After not solving an A/C problem on my 2014 S60 the service representative wouldn't give a follow up appointment for another week and this was after botching our first appointment by forgetting the loaner car reservation. The representative was defensive making me feel like it was my problem. This is unacceptable treatment and simply the last straw. I have been booking service at this dealership for 10 years I think I know the procedures. The other dealership booked in two days and when it was pointed out by that dealership that the A/C clutch was worn-out I had to leave this review. How does basic A/C repair get over looked if you know what your doing. No thanks to Ferman Volvo my S60 is repaired, blowing cool air, and has been nicely detailed.

Edward Ellison

We left disappointed with the sales process, and purchased elsewhere.

Raymond Spadafora

Associates were personal, professional, and pleasant. All concerns were resolved to my satisfaction. An additional issue which could have develop into a problem was brought to my attention and fixed immediately. Dealership is very accommodating when scheduling appointments. A telephone reminder a couple of days before the appointment was also appreciated. I have purchased many vehicles from other dealerships over the years. Working with Mr. Steve Hanson, Guest Relations Manager and then the personnel in the service department, proved to be the best car-buying experience ever. Ray Spadafora

Jennifer Dowdy

Great service

Kate Zarrizski

Could not ask for a better first time car buying experience. The team at ferman Volvo is amazing . Thank you so much !!

Kim Wilson

Excellent customer service, short wait times.

Karen pinches

My first contact for a repair did not go well. I called on 11-29-18 after a “suspension service required “ message came up. The service department said they wouldn’t have a loaner until 11-31. I could drop it off and pay enterprise for a rental. I asked if okay to drive and they said they wouldn’t know until they looked at it. Not a good impression of “service” so I went elsewhere and am done with Ferman

Dionne Miller

Very poor business ethics! It's worth the ride to visit the Volvo dealership in Tampa !

Victoria G.

Been taking my XC90 to this location because I loved how they handle my maintenance in a timely fashion and have given me some good services until recently. I took my vehicle in for a simple Oil Change, my vehicle was driving perfect before they did the service. Shortly after getting it done,I heard an strange noise, didn't think much of it. Hours after to driving it around taking care of patients, my engine light came on and it began running rough. So i took it back to get checked and all these code that never arisen before popped up, raged at the fact that it wasn't brought in this way, and having feelings that my vehicle has been tampered with to cause an bigger issue. Never had problem with their services dept til the last couple days. My vehicle still isn't running the same, thinking about looking into legal matters. Happy customer turnt unhappy.

BP Cohen

We had a wonderful experience with Alan Klingaman at Ferman Volvo. We are very happy with our 2019 XC90. Make sure you go visit them and let them know the Cohen's sent you!

Jose Sanabria

The service advisors are some of the best I've dealt with.

Leslie

Ferman Volvo has the best service department I've ever with! Everyone goes over and above for every visit!

Danielle Eenigenburg

Went there for a test drive. Manager was really friendly. And the Salesman was very nice and I got a test drive a beautiful SUV. However it wasn't exactly what I was looking for. No pressure to buy right there. Good salesmanship.

Michele Riedmueller

Our experience was wonderful. Our rep, Steven, went out of his way to make us feel welcome. Once we found the vehicle we liked, Chevy Cruze, Steve and Jay worked together to help us close the deal. We're pretty tough customers, I'm a Brooklyn-born, New York Italian with everything that implies - but they worked hard to make us happy. The icing on the cake was closing the deal with Eliot. Usually paperwork is the worst part, but Eliot rocked our world. He was funny and upbeat, explained everything and just made the entire experience such a joy. Looking for a new vehicle for a friend or family member? Ferman Volvo of Tarpon Springs - tell 'em Michele & Mark sent you.

Rob Marchido

Are awesome

John Williamson

Very fast, friendly, and on point!!!!

Vilma Rosario

Expert and cordial as always. Responded to my request with immediacy as well

Dimiter Bayramov

Excellent service and outstanding customer care.

Kellie Czarny

Great dealership & great customer service with straight forward simple sales process! We love our new Volvo & Steven Hanson is a GREAT sales associate and also a genuine auto enthusiast!

Deb Berry

From the time we walked in the front door until we drove off the lot; everyone , and I mean everyone, was exceptional. The total experience was fun, informative, and so rewarding as we got the perfect car for us. I have become a Ferman customer for life!

David Wood

Courteous, comfortable and quick - I always feel welcomed and cared for when I visit this dealership. Customer service is really friendly; the waiting area, though small, serves its purpose quite adequately. Finally, I'm always back on the road in a reasonable time, confident that my V50 is in great shape. I have nothing but praises for the folks at Ferman Volvo. Oh, and by the way Matt and Sharon are awesome.

Brenden Breil

Friendly atmosphere. I've been in a few times to service my car. The staff is nice and the service is as quick as possible. I had to have my car picked up to be serviced for an issue and they drove out and left me a brand new loaner car for a few days. This is why Volvo is top notch!

John E

Ferman Volvo service dept isn't about service!! I called twice, 1st time at 9 am and was told a service tech would have to return my call. Called again at 3 pm couldn't get a live person on the phone. So I left a voice message requesting a service tech to return my call... I just called for the third time in 31 hrs asked for the service manager.. LOL got his voice mail. There is no way I will do business here.. I guess they forgot there is another Volvo Dealer in Clearwater.. See ya..

Mica Hills

The best service you can get for your Volvo. For me it's worth driving past other dealers.

DC Weir

Good people in sales but I was forced to go to their body shop/ Ferman Chevy

Janet Loomis

Friendly, as always, reception from Matt. Serviced in a timely manor

Raymond Spadafora

Associates were personal, professional, and pleasant. All concerns were resolved to my satisfaction. An additional issue which could have develop into a problem was brought to my attention and fixed immediately. Dealership is very accommodating when scheduling appointments. A telephone reminder a couple of days before the appointment was also appreciated. I have purchased many vehicles from other dealerships over the years. Working with Mr. Steve Hanson, Guest Relations Manager and then the personnel in the service department, proved to be the best car-buying experience ever. Ray Spadafora

Jennifer Dowdy

Great service

Kate Zarrizski

Could not ask for a better first time car buying experience. The team at ferman Volvo is amazing . Thank you so much !!

Kim Wilson

Excellent customer service, short wait times.

Karen pinches

My first contact for a repair did not go well. I called on 11-29-18 after a “suspension service required “ message came up. The service department said they wouldn’t have a loaner until 11-31. I could drop it off and pay enterprise for a rental. I asked if okay to drive and they said they wouldn’t know until they looked at it. Not a good impression of “service” so I went elsewhere and am done with Ferman

Dionne Miller

Very poor business ethics! It's worth the ride to visit the Volvo dealership in Tampa !

Victoria G.

Been taking my XC90 to this location because I loved how they handle my maintenance in a timely fashion and have given me some good services until recently. I took my vehicle in for a simple Oil Change, my vehicle was driving perfect before they did the service. Shortly after getting it done,I heard an strange noise, didn't think much of it. Hours after to driving it around taking care of patients, my engine light came on and it began running rough. So i took it back to get checked and all these code that never arisen before popped up, raged at the fact that it wasn't brought in this way, and having feelings that my vehicle has been tampered with to cause an bigger issue. Never had problem with their services dept til the last couple days. My vehicle still isn't running the same, thinking about looking into legal matters. Happy customer turnt unhappy.

BP Cohen

We had a wonderful experience with Alan Klingaman at Ferman Volvo. We are very happy with our 2019 XC90. Make sure you go visit them and let them know the Cohen's sent you!

Jose Sanabria

The service advisors are some of the best I've dealt with.

Leslie

Ferman Volvo has the best service department I've ever with! Everyone goes over and above for every visit!

Danielle Eenigenburg

Went there for a test drive. Manager was really friendly. And the Salesman was very nice and I got a test drive a beautiful SUV. However it wasn't exactly what I was looking for. No pressure to buy right there. Good salesmanship.

Michele Riedmueller

Our experience was wonderful. Our rep, Steven, went out of his way to make us feel welcome. Once we found the vehicle we liked, Chevy Cruze, Steve and Jay worked together to help us close the deal. We're pretty tough customers, I'm a Brooklyn-born, New York Italian with everything that implies - but they worked hard to make us happy. The icing on the cake was closing the deal with Eliot. Usually paperwork is the worst part, but Eliot rocked our world. He was funny and upbeat, explained everything and just made the entire experience such a joy. Looking for a new vehicle for a friend or family member? Ferman Volvo of Tarpon Springs - tell 'em Michele & Mark sent you.

Rob Marchido

Are awesome

John Williamson

Very fast, friendly, and on point!!!!

Vilma Rosario

Expert and cordial as always. Responded to my request with immediacy as well

Dimiter Bayramov

Excellent service and outstanding customer care.

Kellie Czarny

Great dealership & great customer service with straight forward simple sales process! We love our new Volvo & Steven Hanson is a GREAT sales associate and also a genuine auto enthusiast!

Deb Berry

From the time we walked in the front door until we drove off the lot; everyone , and I mean everyone, was exceptional. The total experience was fun, informative, and so rewarding as we got the perfect car for us. I have become a Ferman customer for life!

David Wood

Courteous, comfortable and quick - I always feel welcomed and cared for when I visit this dealership. Customer service is really friendly; the waiting area, though small, serves its purpose quite adequately. Finally, I'm always back on the road in a reasonable time, confident that my V50 is in great shape. I have nothing but praises for the folks at Ferman Volvo. Oh, and by the way Matt and Sharon are awesome.

Brenden Breil

Friendly atmosphere. I've been in a few times to service my car. The staff is nice and the service is as quick as possible. I had to have my car picked up to be serviced for an issue and they drove out and left me a brand new loaner car for a few days. This is why Volvo is top notch!

John E

Ferman Volvo service dept isn't about service!! I called twice, 1st time at 9 am and was told a service tech would have to return my call. Called again at 3 pm couldn't get a live person on the phone. So I left a voice message requesting a service tech to return my call... I just called for the third time in 31 hrs asked for the service manager.. LOL got his voice mail. There is no way I will do business here.. I guess they forgot there is another Volvo Dealer in Clearwater.. See ya..

Mica Hills

The best service you can get for your Volvo. For me it's worth driving past other dealers.

DC Weir

Good people in sales but I was forced to go to their body shop/ Ferman Chevy

Janet Loomis

Friendly, as always, reception from Matt. Serviced in a timely manor

Newton Owi

Great service staff

Harlan Keener

We have a Volvo XC70 which we purchased new at Ferman Volvo. I can only say that the service department is draging this dealership down. We have had problems getting in touch with anyone in the service department. You call and can only get voice mail and we have gone weeks and several messages without a call back. We are now the second time around with a simple oil change on a vehicle with 17,000 miles on it and the oil light is coming on because the oil level is low. Let me be clear this is the second time this has happened and I can only believe they are not putting the proper amount of oil in the car when the oil is changed. What good is the free maintenance offered by Volvo if the dealer can't or won't perform. I have previously written to Ferman's corporate office and received a "sorry your having a problem we will check into it" and never anything more. Now its time to let everyone know what to expect from the service department at Ferman Volvo.

Michael J. Savage PA

Recently purchased a pre-owned Volvo XC60 T-6. Steve at Ferman Volvo was outstanding. His communication was great and he listened to our needs and requests. There was zero pressure and with a pre-owned, he searched and FOUND us the car we wanted. The dealership, financing, and service are all stellar. Highly recommend you go see them for your new or pre-owned needs. Know this recommendation comes from someone who has trained the auto industry for over a decade. I'm pretty picky and rarely give a testimonial but this is well deserved.

Chicquila Cox

This dealership is amazing! My husband and I are veterans, and we brought our 1991 Volvo 240 in to have a diagnostic run on it. There were a number of things needing to be serviced and fixed. Ferman quoted us a price with a military discount, paid for a rental for us to use since they had no available loaner cars, and they had everything ready when they said that they would. They even gave me an office space to use on the 1st day when they had to run our diagnostic. This dealership is beyond professional, because they are awsome very personable. They treat you with respect like you are family. I could not be happier! They definitely helped us in our time of need, and they didn't overcharge us.

Mallikarjun Muthavarapu

My wife had an volvo xc90 i taken an appointment for oil change. On that day i am 60 miles away and too much traffic,unfortunately I can't make in time. I called them and told the situation which I can't make on time maybe 30 to45 behind the schedule. The guy who answered me said no problem at all in a kind and professional way. But unfortunately when i reach its a different story the supervisor/service manager telling that I failed to come on appointment time so i had take an another appointment.,, I asked him shown my mobile phone called time explaining him that I called and someone who answered the call say no problem.he simply ignored me and told me they are not having any email from their call center saying that i am coming late. It's an ?

Brad Case

Great folks, Matt is great!

M Pagliarli

Very professional and courteous group of people at Ferman Volvo of Tarpon Springs. Alan our Sales Manager was OUTSTANDING and he exceeded our expectations!! He made our car buying experience extremely effortless.

Noel Merklinger

Great cars, great deals, great salesmen!

marsha goldstein

The Service Department is tops! The are quick to greet you, assist you, define the issues, and repair them. The sales staff is friendly and helpful. The cars are VOLVOS.

MR Frank N Catini

Service there is always exceptional ! One thing , now I can't hold you to it since I noticed it a couple days later, but there were scratches under the front bumper as if from a parking lot marker. Overall, having previously been in the automobile business this is the first time in my 70-year life that I ever chose to bring the car to the dealer for service and I have no regrets other things have changed or Ferman Volvo is the best.

Jan Johnson

Always a pleasure to visit...and their service is the best!

Club Seaworthy

Outstanding service and communication.

Colleen Jeffress

Good experience, not high pressure.

Sue Almy

Awesome service! Great people!

Carolyn Margolies

I have driven Volvos for 25 years in 4 different states and these guys are hands down the best! The customer service is as good as it gets and Matt and Sharon and Judy are awesome. I live closer to another dealership but wouldn't dream of going anywhere else.

Jonah Amos

I've been in the car business for almost 20 years. Ferman Volvo had the exact car i was looking for and at the price I couldn't get anywhere else. Jim Baker in sales was very thorough. He provided detailed pictures and videos and stayed in touch with me from start to finish. He even personally delivered the car to me. The business manager Charlie Cox got me approved fast and at a great rate. Exceptional job, guys! Thank you.

Tommy Beard

Exchanging loaner car, nice operation

Michael Carrillo

People won't remember what you do or what you say, but they will remember how you made them feel. We're just plain people, but at Ferman Volvo we feel like we really matter.

Travis Hott

michael was great, and they they gave us a great deal, I would go back without even thinking about it.

Kimberly Hull

The service department ROCKS! I was new to this service department. They were able to get me a same day appointment when I had a tire issue. They delivered superb customer service. I will definitely be a returning customer.

O Carr

Outstanding leasing experience. Spoke with Alan Klingaman on the phone first, we came to an agreement, went in and looked at the car to be sure it was what I wanted and completed the paperwork in record time and with excellent customer service from everyone involved. Super people to work with. As a female, working with a dealership on my own is hit or miss. I've actually walked out of a dealership when I was being treated like I shouldn't be discussing cars with a man (true story). Not so here. Everything went smoothly and just as agreed. You won't regret it, no matter how far you have to drive to get to them.

Newton Owi

Great service staff

Harlan Keener

We have a Volvo XC70 which we purchased new at Ferman Volvo. I can only say that the service department is draging this dealership down. We have had problems getting in touch with anyone in the service department. You call and can only get voice mail and we have gone weeks and several messages without a call back. We are now the second time around with a simple oil change on a vehicle with 17,000 miles on it and the oil light is coming on because the oil level is low. Let me be clear this is the second time this has happened and I can only believe they are not putting the proper amount of oil in the car when the oil is changed. What good is the free maintenance offered by Volvo if the dealer can't or won't perform. I have previously written to Ferman's corporate office and received a "sorry your having a problem we will check into it" and never anything more. Now its time to let everyone know what to expect from the service department at Ferman Volvo.

Michael J. Savage PA

Recently purchased a pre-owned Volvo XC60 T-6. Steve at Ferman Volvo was outstanding. His communication was great and he listened to our needs and requests. There was zero pressure and with a pre-owned, he searched and FOUND us the car we wanted. The dealership, financing, and service are all stellar. Highly recommend you go see them for your new or pre-owned needs. Know this recommendation comes from someone who has trained the auto industry for over a decade. I'm pretty picky and rarely give a testimonial but this is well deserved.

Quila Cox

This dealership is amazing! My husband and I are veterans, and we brought our 1991 Volvo 240 in to have a diagnostic run on it. There were a number of things needing to be serviced and fixed. Ferman quoted us a price with a military discount, paid for a rental for us to use since they had no available loaner cars, and they had everything ready when they said that they would. They even gave me an office space to use on the 1st day when they had to run our diagnostic. This dealership is beyond professional, because they are awsome very personable. They treat you with respect like you are family. I could not be happier! They definitely helped us in our time of need, and they didn't overcharge us.

Mallikarjun Muthavarapu

My wife had an volvo xc90 i taken an appointment for oil change. On that day i am 60 miles away and too much traffic,unfortunately I can't make in time. I called them and told the situation which I can't make on time maybe 30 to45 behind the schedule. The guy who answered me said no problem at all in a kind and professional way. But unfortunately when i reach its a different story the supervisor/service manager telling that I failed to come on appointment time so i had take an another appointment.,, I asked him shown my mobile phone called time explaining him that I called and someone who answered the call say no problem.he simply ignored me and told me they are not having any email from their call center saying that i am coming late. It's an ?

Brad Case

Great folks, Matt is great!

M Pagliarli

Very professional and courteous group of people at Ferman Volvo of Tarpon Springs. Alan our Sales Manager was OUTSTANDING and he exceeded our expectations!! He made our car buying experience extremely effortless.

Noel Merklinger

Great cars, great deals, great salesmen!

marsha goldstein

The Service Department is tops! The are quick to greet you, assist you, define the issues, and repair them. The sales staff is friendly and helpful. The cars are VOLVOS.

MR Frank N Catini

Service there is always exceptional ! One thing , now I can't hold you to it since I noticed it a couple days later, but there were scratches under the front bumper as if from a parking lot marker. Overall, having previously been in the automobile business this is the first time in my 70-year life that I ever chose to bring the car to the dealer for service and I have no regrets other things have changed or Ferman Volvo is the best.

Jan Johnson

Always a pleasure to visit...and their service is the best!

Club Seaworthy

Outstanding service and communication.

Colleen Jeffress

Good experience, not high pressure.

Sue Almy

Awesome service! Great people!

Carolyn Margolies

I have driven Volvos for 25 years in 4 different states and these guys are hands down the best! The customer service is as good as it gets and Matt and Sharon and Judy are awesome. I live closer to another dealership but wouldn't dream of going anywhere else.

Jonah Amos

I've been in the car business for almost 20 years. Ferman Volvo had the exact car i was looking for and at the price I couldn't get anywhere else. Jim Baker in sales was very thorough. He provided detailed pictures and videos and stayed in touch with me from start to finish. He even personally delivered the car to me. The business manager Charlie Cox got me approved fast and at a great rate. Exceptional job, guys! Thank you.

Tommy Beard

Exchanging loaner car, nice operation

Michael Carrillo

People won't remember what you do or what you say, but they will remember how you made them feel. We're just plain people, but at Ferman Volvo we feel like we really matter.

Travis Hott

michael was great, and they they gave us a great deal, I would go back without even thinking about it.

Kimberly Hull

The service department ROCKS! I was new to this service department. They were able to get me a same day appointment when I had a tire issue. They delivered superb customer service. I will definitely be a returning customer.

O Carr

Outstanding leasing experience. Spoke with Alan Klingaman on the phone first, we came to an agreement, went in and looked at the car to be sure it was what I wanted and completed the paperwork in record time and with excellent customer service from everyone involved. Super people to work with. As a female, working with a dealership on my own is hit or miss. I've actually walked out of a dealership when I was being treated like I shouldn't be discussing cars with a man (true story). Not so here. Everything went smoothly and just as agreed. You won't regret it, no matter how far you have to drive to get to them.

jennifer taylor

Staff super friendly

Brooke Asiatico

Our salesman, Steve Hanson, was extremely knowledgeable, patient, resourceful, and flexible. He found the perfect car for us, and spent time with us after the purchase to ensure we knew how all the bells and whistles worked. A consummate professional! We've already referred some colleagues to Steve. The manager, Chris Roy, was extraordinarily helpful throughout the purchase process finding the perfect vehicle for us in another state and having it shipped expediently to our location. GREAT job!

Armand Gabay

No pressure buying great salesman friendly and knowledgeable

Fred Humberstone

I have been a customer of Ferman Volvo and Alan Klingaman since 2010 having purchased two cars from them and returning there exclusively for all of my service needs. I can recommend them highly and would do business with them again.

Shawn Allen

Staff is friendly & service is great.

Nelson Dellamaggiore

Excellent! Someone picked up the car at out house and returned it to us at a restaurant where we were having dinner. Very convenient, thank you Volvo.

Marilyn Halsey

The service was great and my car was finished in a timely manner. Ferman Volvo is the best!

Salli Baker

I have purchased several cars in my life time but this was the best car buying experience of them all.The entire process was very smooth and relaxing, never a moment of any pressure or hagling.The entire team that worked with us was very knowledgeable, highly professional, honest,very helpful and genuine.We knew from the moment we entered the place that the team was so eager to help us ,they went out of their way that extra mile to help us, they helped us with decision making, they gave us all the facts,they were very truthful and above all we could feel the positive energy and their willingness and patience to give us the best deal.They are a Happy crowd and they spread this happiness to every one. The team who helped me ,and who we had the pleasure and privelage of meeting were Steven Hanson, Chris Roy and Charlie, great gentlemen.I want to sincerely thank them for everything.I would highly recommend them and German Volvo ,to all my family and friends. Thank you.

James Slater

Though everyone was pleasant and you get decent free coffee and snacks - after regular maintenance - I got quotes saying my rear pads need change soon and it was almost $400. I thought that was high and decided to wait until I could get a second quote or do it myself. Find out today that the rear pads are fine have plenty of wear left on them. Was loyal customer but now trust is gone.

Pam Stine

Exceptional service. Matt and Sharon are true professionals and have helped us with our aging Volvo. Planning to buy a new Volvo at Ferman because of them. The drive from Tampa is well worth it because of the service received.

Mr. Firoz

We purchased our first Volvo S60 from Chris who is the sales director in 2015 and recently bought 2018 XC90. Amazing experience with Chris, he makes it a breeze to buy the car. Service department is good and accommodating. But Chris is the guy who will keep us coming back to the dealership and recommending friends.

Ryan sells Cars

Matt in service is AWESOME! Very knowledgeable and always friendly and happy to help!

Suzanne Malloy

Service provided by Ferman Volvo has always been first rate. Matt is my service representative and he does a phenomenal job! He listens to my issues, asks clarifying questions and makes sure that my issues are addressed. Good job once again, Matt!

Lawrence Falzone

Great selection, great prices! No pressure sales associates, No pressure General Manager. Honest pricing, they will treat you fairly. This is my third Volvo. Volvo always exceeds your expectations of a true luxury vehicle. Ferman Volvo will do the same.

Matt Walker

My sales rep, Michael Kashtan, was great to work with. Ferman Volvo Tarpon Springs is by far one of the best car dealerships. I have owned BMW, Acura, Lexus, Ram & Toyota and I would dread going to the dealership for maintenance. So many dealerships have great sales departments but the service departments provide poor customer service. Honestly I think its the Ferman brand that makes the difference. Even if I don't buy another Volvo (which is unlikely because my XC90 is the best car I have owned) I will buy from another Ferman dealership.

Rita Carter

From the moment we walked on the lot, I felt very comfortable. I didn't feel pressured to make a purchase or feel like I was being "upsold" on anything. Alan and his team worked diligently to make our car buying experience the best I've had. They have gone above and beyond. Thank you for all of your hard work!!! I will be back in a year when I'm ready to purchase my next vehicle :)

M Hart

The service staff it one of a kind! We love Matt and Sharon they are the best. They treat you like family and know us by name when we walk in the door that is the best part.

JC GoF

I had the chance to work with Alan Klingaman and he was great to deal with, treats you how you want to be treated. This was not your typical sale experience everyone who helped on the deal was nice and laid back no real presser. They worked hard to get me what I needed to make the deal and highly recommend you look at Ferman Volvo first. Thanks for the awesome buying experience!

Cindie Schooner-Ball

Mike and Chris are awesome! They are not pushy, and really care about giving customers a great deal.

Patty Rogers

The sales team is great. The service team...well not so much. The first time I brought my car in for service, I left with a check engine light on. I had to turn around on route 19 and head back. They kept the car for an additional day and when I picked it up the next day, bang, check engine light comes on AGAIN. I went back demanding an explanation as my car only had 10,000 miles at the time. Then I was told that a newer tech was working on the car and must have forgotten to reset the service light. Great. My second and LAST experience with Ferman Volvo's service came when I set up an appointment to have my car picked up at work. I received a confirmation call the day before for the car to be picked up between 7 and 8. I arrive at work at 6:45 (mind you, I don't start working until 8) to be sure I am here for the pickup. They never show. I then call the service department to find out when the car will be picked up. the service person (female) very snippily said they didn't have me on the schedule for a pickup and that I just need to drop the car off for service. I asked to speak to a manager and she refused stating he was out of town. I asked for a callback from the GM to discuss this and never received a call back. She then hung up on me. I will never go back there.

Mona Chiles

Matt and Jim take amazing care of my cars, and have for the past 7 years! Great people skills.

jennifer taylor

Staff super friendly

Brooke Asiatico

Our salesman, Steve Hanson, was extremely knowledgeable, patient, resourceful, and flexible. He found the perfect car for us, and spent time with us after the purchase to ensure we knew how all the bells and whistles worked. A consummate professional! We've already referred some colleagues to Steve. The manager, Chris Roy, was extraordinarily helpful throughout the purchase process finding the perfect vehicle for us in another state and having it shipped expediently to our location. GREAT job!

Armand Gabay

No pressure buying great salesman friendly and knowledgeable

Fred Humberstone

I have been a customer of Ferman Volvo and Alan Klingaman since 2010 having purchased two cars from them and returning there exclusively for all of my service needs. I can recommend them highly and would do business with them again.

Shawn Allen

Staff is friendly & service is great.

Nelson Dellamaggiore

Excellent! Someone picked up the car at out house and returned it to us at a restaurant where we were having dinner. Very convenient, thank you Volvo.

Marilyn Halsey

The service was great and my car was finished in a timely manner. Ferman Volvo is the best!

Salli Baker

I have purchased several cars in my life time but this was the best car buying experience of them all.The entire process was very smooth and relaxing, never a moment of any pressure or hagling.The entire team that worked with us was very knowledgeable, highly professional, honest,very helpful and genuine.We knew from the moment we entered the place that the team was so eager to help us ,they went out of their way that extra mile to help us, they helped us with decision making, they gave us all the facts,they were very truthful and above all we could feel the positive energy and their willingness and patience to give us the best deal.They are a Happy crowd and they spread this happiness to every one. The team who helped me ,and who we had the pleasure and privelage of meeting were Steven Hanson, Chris Roy and Charlie, great gentlemen.I want to sincerely thank them for everything.I would highly recommend them and German Volvo ,to all my family and friends. Thank you.

James Slater

Though everyone was pleasant and you get decent free coffee and snacks - after regular maintenance - I got quotes saying my rear pads need change soon and it was almost $400. I thought that was high and decided to wait until I could get a second quote or do it myself. Find out today that the rear pads are fine have plenty of wear left on them. Was loyal customer but now trust is gone.

Pam Stine

Exceptional service. Matt and Sharon are true professionals and have helped us with our aging Volvo. Planning to buy a new Volvo at Ferman because of them. The drive from Tampa is well worth it because of the service received.

Mr. Firoz

We purchased our first Volvo S60 from Chris who is the sales director in 2015 and recently bought 2018 XC90. Amazing experience with Chris, he makes it a breeze to buy the car. Service department is good and accommodating. But Chris is the guy who will keep us coming back to the dealership and recommending friends.

Ryan sells Cars

Matt in service is AWESOME! Very knowledgeable and always friendly and happy to help!

Suzanne Malloy

Service provided by Ferman Volvo has always been first rate. Matt is my service representative and he does a phenomenal job! He listens to my issues, asks clarifying questions and makes sure that my issues are addressed. Good job once again, Matt!

Lawrence Falzone

Great selection, great prices! No pressure sales associates, No pressure General Manager. Honest pricing, they will treat you fairly. This is my third Volvo. Volvo always exceeds your expectations of a true luxury vehicle. Ferman Volvo will do the same.

Matt Walker

My sales rep, Michael Kashtan, was great to work with. Ferman Volvo Tarpon Springs is by far one of the best car dealerships. I have owned BMW, Acura, Lexus, Ram & Toyota and I would dread going to the dealership for maintenance. So many dealerships have great sales departments but the service departments provide poor customer service. Honestly I think its the Ferman brand that makes the difference. Even if I don't buy another Volvo (which is unlikely because my XC90 is the best car I have owned) I will buy from another Ferman dealership.

Rita Carter

From the moment we walked on the lot, I felt very comfortable. I didn't feel pressured to make a purchase or feel like I was being "upsold" on anything. Alan and his team worked diligently to make our car buying experience the best I've had. They have gone above and beyond. Thank you for all of your hard work!!! I will be back in a year when I'm ready to purchase my next vehicle :)

M Hart

The service staff it one of a kind! We love Matt and Sharon they are the best. They treat you like family and know us by name when we walk in the door that is the best part.

JC GoF

I had the chance to work with Alan Klingaman and he was great to deal with, treats you how you want to be treated. This was not your typical sale experience everyone who helped on the deal was nice and laid back no real presser. They worked hard to get me what I needed to make the deal and highly recommend you look at Ferman Volvo first. Thanks for the awesome buying experience!

Cindie Schooner-Ball

Mike and Chris are awesome! They are not pushy, and really care about giving customers a great deal.

Patty Rogers

The sales team is great. The service team...well not so much. The first time I brought my car in for service, I left with a check engine light on. I had to turn around on route 19 and head back. They kept the car for an additional day and when I picked it up the next day, bang, check engine light comes on AGAIN. I went back demanding an explanation as my car only had 10,000 miles at the time. Then I was told that a newer tech was working on the car and must have forgotten to reset the service light. Great. My second and LAST experience with Ferman Volvo's service came when I set up an appointment to have my car picked up at work. I received a confirmation call the day before for the car to be picked up between 7 and 8. I arrive at work at 6:45 (mind you, I don't start working until 8) to be sure I am here for the pickup. They never show. I then call the service department to find out when the car will be picked up. the service person (female) very snippily said they didn't have me on the schedule for a pickup and that I just need to drop the car off for service. I asked to speak to a manager and she refused stating he was out of town. I asked for a callback from the GM to discuss this and never received a call back. She then hung up on me. I will never go back there.

Mona Chiles

Matt and Jim take amazing care of my cars, and have for the past 7 years! Great people skills.