Reviews of Ferman Chrysler Jeep Dodge Ram of New Port Richey (Car Concessionaire)

Andrae Smith

Car Service customer service was very pleasant and polite, warm and welcoming. They pointed me to the designated area where I can wait for my vehicle to have the recall completed and they let me know that they were refreshments and drinks if I was interested. Very pleased with the service here, and will invite anyone interested to this dealership for their desire to purchase a car or to have work done. Thank you for a wonderful service and fast and accurate time.

Danielle Schmidt

Steve is my service rep and he’s the best! Anytime I had a problem he took care of it right away. Service can take awhile but there shuttle service is great. Jose was my driver and he was very professional. Prices are a little high and they never coupons but the quality of work is good so I don’t mind paying. You can schedule an appointment on line which is a bonus.

Jim Guy

Ray Haas was very helpful with the purchase of our 2018 Mazda 3. There was no pressure to buy, he provided excellent knowledge and answered all of our questions honestly and sincerely. Scott Poth helped us through the purchasing process and made the transaction smooth and effortless. This was the best car buying experience we have ever had an will not hesitate to purchase from them again. Thank you!

Alex eltahan

I went to buy ram1500 new even the price was supposed tb$ 27200 after i want to tread my grand Cherokee2017 and my selvrado2008 they come up with price for the truck out the door$43000 i was shocked they realy are thives .make me think i never want to go back again for any dealer

DexUFPA

Was looking for a Hellcat and searched several dealerships as well as the internet. After getting some outrageous quotes from a competing dealership in the area, I talked with Genaro on the phone who told me they would beat any price I was quoted and then some. He was right! This was a smooth transaction that was easy to negotiate a fair deal in literally only a few minutes and get the car ordered for a price well below the local competition. He kept in touch with updates on the time frame and didn’t give me any unrealistic expectations or anything about how long it would take to get the car. The car was built and arrived in the timeframe he gave me and it’s awesome! Exactly to my specifications and detailed well. Sent pics of the car on the trailer as soon as it arrived! There were a couple hiccups about the details for the deal once I got there but they were quickly and professionally fixed exactly to my liking without any problem. While hiccups are always annoying for everyone, it was a great opportunity to see that this dealership is honest and really wants the customer to be happy. I would shop here again in the future in a heartbeat and plan to bring my wife in for a new car soon. Thanks!

Zacc Salsgiver

If only Google gave you the ability to give 0 stars and warn people....Jason and his service team have no clue what they're doing and simply don't care. My grandmother bought her new journey here and has had nothing but issues. She's put 4 sets of tires on this new car due to a vibration that was all tire and not mechanical, or so they say. Tell them to check driveshafts and motor mounts before she goes home 300 miles north. Car never gets put on a lift and once again they just try and balance another set of brand new tires and pass it off as the tires. Suprise as soon as the car is off the ground at another shop the whole coupler is cracked on the driveshaft. You let my grandmother drive 300 miles north on a busted driveshaft coupler that could of went any minute. How can you let this happen as a mechanic or let alone as a company? Do you just not know how to inspect a car or simply just don't care? I hope people read this review and understand the safety concerns and let alone the common knowledge of what a service team should provide and take their business elsewhere.

Teresa Starks

Tarek was very accommodating,extra nice easy to deal with told us of restaurant that serves great food for lunch while we were waiting

Christine Morgan

Three service experiences all negative. Made appointment online, showed up on time only to wait 30 minutes to be told our person we scheduled with is not in therefore go inside and find somebody else! Went inside and nobody wanted to help us because our appointment was with the person who didnt show up that day. It shouldnt take this much work WITH an appointment!

SPACEMAGIC

My experience with Tarek was not what I would have expected when shopping for a car. The entire process was extremely smooth. Tarek was to the point and knowledgeable. He was able to work with me within my budget and get me my dream truck. I would recommend him to anyone shopping for a car! Jonathan in finance explained everything to me a way that did not leave me asking more questions. He was extremely personable and made the process fast and easy. I feel extremely lucky to have had such a great team assist me today.

Brittany Owens

If I could give this place ZERO stars, I would. Called dealership this morning about purchasing a vehicle. I was told they don’t work with the bank directly but they can send over a purchase order and we can work the deal that way. After arranging my own financing and getting approved, I was told that they were unsure if they even had a dealer agreement. I was promised multiple calls back & to no avail. My phone calls were not returned and I ended up calling the financing company and telling them I was not interested in working with this HORRIBLE dealership. Take your money elsewhere. These people are atrocious! I will make sure I tell everyone to go elsewhere. Sales: Brandon Hicks Sales Manager: Jody Finance Manager: Scott

Dominic Matias

Came to this location wasnt happy at all i paid for the diagnostic fee on a 2013 dodge caravan they said they couldnt duplicate the symptoms and no issues were found which i still have the reoccuring issue in same vehicle they basically took my money and dusted me off i reallly wish i had gone to jerry ulm in Tampa waste of time and money

Michael Flores

My experience started at looking online at their trucks. I found a 2013 Ram 1500 that ALMOST fit the price range i was looking in, so on my way to work I stopped by to look at the truck. I was approached by John who promptly got my information and started the process to see what my trade in was worth. Knowing I was on my way to work. Over the course of the next few days I was in constant contact with John about the truck and my trade in, he always responded quickly to my text and was very helpful. I went to the dealership and the first time the price was a little too high for my liking, but that didn’t stop John from going out of his way to see what he could do for me. The next day we were able to get to a figure that we agreed upon. This man went out of his way to get me the best deal he could! I know I didn’t make it easy on him at all! I got an Amazing deal, and I couldn’t ask for a better experience! If you are looking for a new vehicle, then make this place the first on your list! John will get you an amazing deal! Ferman dodge thank you for the new to me truck, the upmost professionalism, and never being the stereotypical pushy car salesman.

Amanda Marra

My experience at Ferman was nothing short of awesome. Genaro was an amazing salesman. He helped me get into a car I’ve been dreaming of for years, at a price that fit my budget. I could not be happier with my new Jeep!

Pam Chmiel

We took our 2008 Jeep wrangler, over to your service department, Jamie helped us and he was wounderful. He is great at his job. Friendly and very helpful. Thanks so much Jamie. We would rate him 10!!!! Thanks again, Kent Carman

Melissa

Thank you Jonathan for you’re amazing customer service and handling the process of purchasing a new vehicle enjoyable! You are truly an asset to Ferman and with this being the second purchase of a vehicle from Ferman for our family we will certainly be back again! Also Eric handled the financial process and was fast and extremely knowledgeable. I must say if anyone is looking to purchase a vehicle this dealership is the one to choose! Thank you again to best of the best Jonathan & Eric !

James O

I gave them a 1 star because the actual car buying experience was not horrible, but now that I have traded my car, (at another dealership), they don't want to have anything to do with me. I went to ask about my gap insurance return (3 times and I live an hour and a half away now) and called several times and emailed the 3 different emails they gave me and not one person has responded to me. I get that they dont want to give money back but customer service is customer service. I feel like they are wanting me to give up and go away but I won't.

Dave T

From the first communications to the handshake and goodbye, this was the best experience I’ve ever had at a dealership. Ask for Ray!

Bonnie Katsarelis

Kenneth Levicky made my car buying process fast and easy with his extensive knowledge every vehicle on the lot. Kens response time is impeccable. I felt at ease asking him endless questions because I could tell that he genuinely wanted me to find the car perfect for me. 5-Stars for Chrysler Jeep Dodge Ram of New Port Richey - Ask for Ken!!

Susan Grippin

I had the most wonderful experience buying this vehicle. From the moment I drove on the lot and got out of my car, I was met by a very friendly gentleman, who would end up assisting me throughout the rest of the process, his name was Kyle Barry. I felt no pressure at any time. I sort of knew the type of model car I wanted and he assisted me and provided lots of information and explained the differences amongst the few that I was interested in. From that point I also met a gentleman named Mark who sat with me at also my husband and helped us work out a trade in value that was great for all of us. He explained all the details and features of the car and answered any questions we had. Finally, we met with Scott who is the financial man and he went through all the paperwork that needed to be done and made sure all the eyes were dotted and T‘s were crossed. Kyle, was sending me texts letting me know the progress of the car as it was being prepped and also anything else I needed to know. This whole car buying experience from Ferman Jeep Dodge was so pleasurable and easy, I would highly recommend it to anyone. Lastly, on the day I picked up my vehicle, Kyle had it in a special bay all by itself and I got to walk in and see it looking so beautiful and shiny just waiting for me to drive off the lot. He explained every step of the way all the apps for the phone and car and helped me get everything all set up. I cannot say enough about this wonderful experience and especially my personal salesman, Kyle. He knew his stuff and yet it was such a down to earth person that I felt I was sitting with a friend just visiting. I definitely give his whole car buying experience 10 stars .

Michelle Gonzalez

Very satisfied customer. Me and my husband have purchased 2 vehicles from the Dodge dealer in Tampa located on Dale Mabry Jerry Ulm to be exact. Before it sold to the current owner out was pretty good afterwards and to the current it was a horrible transaction. I decided to try Ferman in New Port Richey and I wish I'd purchased them all from this location. Specifically from our salesman Brandon Hicks. He is an all around great guy. I know all salesman make commission but his whole character is about making his customers happy. He doesn't pressure or over try to convince someone to buy. He was very very knowledgeable about EVERY vehicle I questioned. Super kind to my 6 year old and even held my 9 month old so my arms can get a break for a minute. I really felt comfortable with him. I am so happy with my vehicle too. The car Mary's were missing and I went back the next day and Brandon wasn't the and the gentleman I spoke with have me a set of keys that didn't fit my van and we a completely different color. I was not happy but not upset because the van was used with 7k miles and I was told this were the only ones they could find. Well the next day Brandon called me and told me to come in and pick up my new (brand new) mats. I did and he was still happy to see me and my daughter jumped out of the van and greeted him. This is the kind of person that would be training all of the salesman. He's a great man before a salesman and that is what makes him so special. Thanks Brandon Hicks you deserve a raise my friend. To his boss... Give him one :)

Quashanda Brown

My Orange Jeep Renegade 2015 got towed to Ferman Chrysler Jeep Dodge Ram of New Port Richey. I was told that inside the shifter was broken and they replaced and fixed the whole entire shifter mechanism. Then I was told that a restriction was put on my 6 year warranty. What? Why was a restriction put on my 6 year warranty and why wasn't I notified before? Apparently, from the previous tow to Suncoast Chrysler Jeep Dodge Ram in Seminole, John (the service manager) was the person who put the restriction on it. To make a long story short. John is sabotaging me!! He said " the damage was due to negligence and that I was commiting warranty fraud!!!". I spoke with Chrysler Jeep's Corporate office, service managers, service directors, and the general manager Wayne at Suncoast. This is not right and noone is standing by their product. I drive for work and haven't been able to since my car is sitting in the shop for over a week. I have no family out here and bills piling up. I also was in a car accident earlier this year. I can't afford $1400 Ferman Chrysler Jeep is asking for, when the shifter mechanism repair is covered over warranty due to a mechanical issue. I even had an inspection done on the car by a professional and they say it's not damaged due to negligence. I'm being sabotaged and that's not right!

Jenna Stackhouse

No idea how this place has 4.4 stars. I wish I could give 0 because when it comes to the service department that is what they deserve. It’s very disappointing to see how they treat their customers. They try and get one over on you and tell you they can’t find anything wrong with your car but clearly there is. It’s pretty scary to think that they’re supposed to be fixing the problem but in reality they just put a little grease on it and send you on your way. Pretty sad when they think you’re stupid enough to believe their lies. Bottom line they just don’t want to admit they sold a lemon. The customer service is an absolute joke, you have to pretty much harass them to even get a call back. Truly pitiful if you ask me. I’ve dealt with many car dealerships and this one has to be the lowest of the lows. Stay away if you know what’s good for you.

Mindy Greenberg

This was possibly the best buying experience I have had at a dealership! Manny was very helpful, patient, friendly, and answered all our questions. We didn't feel pressured at any point during the sales process - it was actually very relaxed! Would highly recommend buying / leasing your next car from Manny.

Lee Carrus

Was treated with respect and I was completely satisfied with the quickness of service.

Dennis Hutton

I had a car I needed to get rid of so I tried this place, since it was close to home. I didn't need another car, but they were willing to buy mine outright. They gave me an offer for $3k less than what I owed. I didn't have that kind of money so I got the offer in writing and they told me I had something like 3 days or 150 miles for that deal. After stressing and stretching things out, I was able to save the money I needed to make up the difference. A little over a week I went back and decided I would take the deal, if they would honor the agreement, even though I was slightly over the mileage and days. I walked in, the original salesman didn't even remember me. I explained what the deal was and gave another salesperson my info and asked if they would honor the deal even though I was slightly passed. She came back and told me they would, started the paperwork, then 30 minutes went by and she came back and said the entire place computers were down. I was to leave,come back the next day with a check and the deal would be done. Sometime the next day, I was told, via text, that they were not going to honor it, even though I was told they would. I was told that they were not guaranteed to make any money if they sent it to auction. Then why price the car and tell me that they would honor the deal. Just another place full of liars!!!!!!!!!!!! I will never recommend them nor will I ever buy a car from liars. They are the reason that car lots get the bad name they have, yet deserve it. I took away from this experience that they are not willing to work with you if they are not going to make butt load of money from you.

David Shymkiw

What a great buying experience. I went into Ferman Jeep looking to purchase a used vehicle. I am always hesitant when car shopping because half the time the sales people do not know the product they are selling. Tracy on the other hand …

Stephen Lamb

Overall pleasant experience. Knowledgeable staff and the finance team worked to get me the vehicle and trim level I wanted at the price I was comfortable paying. Process was a bit lengthy but that seems to be the norm everywhere. Was not a high pressure situation which was most welcome. Three weeks in and I'm loving my new Cherokee!

Lisa Preiner

Online prices are not what they what they seem to be! Once you find a car and are ready to buy they increase the price. So remember their prices they advertise are no what you get! Horrible customer service as well! FYI Don’t deal with MARK(sales mgr) or Brandon (sales) they for sure try to rip you off fast talking you with all the FINE PRINT BS!!! BEWARE

Brandy Lea Kuhns

So far we have bought 3 vehicles here. I have the absolute best experience here. My sales woman Tina Robinson is amazing. She will do everything she can to make you happy. She is honest and down to earth. She has never given me any bad advice or did anything to just "get a sale". That's why I love dealing with her. She doesn't pressure you into anything. She is 100% dedicated to you as a person. She always goes above and beyond to find what you're looking for in your vehicle.

umesh chavan

The guys at Ferman were truly knowledgeable and warm. I worked with Ray Haas, he has a very pleasant personality. Never a dull moment. He has a lot of experience in the auto industry and very knowledgeable. Unlike other dealers i have …

Lynn Boyes

Very happy with the service provided. The wait is a bit long but they make you comfortable in their waiting area and provide free coffee, tea, or water and donuts. The service is polite and informative. I am very happy with Ferman Chrysler and will definitely return for my vehicle servicing when in Florida.

Björn Andrén

We got a great car! You had the car we wanted, nobody else had it in their inventory. After I researched to find out what car we wanted and search all dealers in the Tampa Bay Area, I found the car in your inventory. Tracy Buczkowski was very nice when Candy (my wife) called and asked about the car. Tracy E-mailed us pictures of the interior so we could make sure it was what we wanted. Our first meeting with Tracy was also very nice and professional. She showed us the car and demonstrated many of the futures. We were very impressed by the car. After discussing the best price with Tracy, we talked to Finance Manager Jonathan Widing. He was a very nice and professional too. We did not plan to buy the car that day so we were not prepared to bring the down payment. We decided to be back some days later, with Candy's sister as company and the down payment, Wednesday May 22, to finish up and get the car. We did not get any paper with us telling us the numbers of the deal. So after talking with our economic adviser (for another reason) he told us sometimes car loans can be so you have to pay all the interest in the beginning. We planned to pay off the loan after four Months, so that together with that we didn't exactly remember the deal (numbers), Candy worried that we got into something bad. We called Jonathan and he assured us it was a loan with straight interest and it would cost us around $160 if we paid it off in four months. The way the "Ferman Buyer's Order for Motor Vehicle" is set up, is very confusing and even if the final price is right, it is hard to understand all the numbers to get there. More explanations of what the numbers stand for would be good. I called Jonathan to find out about some of the numbers. Jonathan also promised me to E-mail us the extended warranty papers. We waited 10 days but nothing came so I sent Tracy an E-mail, thinking the E-mail was lost, but no answers for a week. Then I called Tracy, and she said the warranty papers will come in the mail after 6-8 weeks. We are waiting. It would have been much better if we got an answer right away instead of having us "hanging". It feels like after the sale of the car is done, the interest to serve is not so big anymore. We are very happy with the car, it is very impressive. Björn and Candy

Ernest Williams

Jamie and Becky are the best Service Writers Ferman has there. They are " The Best". I enjoy getting my Chrysler 300 serviced there too.

roy rainey

My sales men was excellent and knowledgeable of the vehicle

John Hill

Great shopping experience - fair price and exceptional service from Matt, Scott and Robert. Best Jeep dealership around, and worth a trip no matter where you live in the Tampa Bay area.

Chris Walker

The best vehicle buying experience I have ever had hands down. I am so grateful to these guys for getting me the truck that I desired at the price that I need it. These guys went above and beyond and I are extremely professional and caring. This is not your average car buying experience they are simply the best in the business. Thank you to the team the Ferman Chrysler Jeep Dodge Ram. Look forward to doing business with you in the future.

Greg Parker

We have a Jeep that we purchased from this dealership and we are supposed to get 5 complimentary oil changes. This past Friday we made an appointment for the oil change. They first said it will be 2 hours which turned into we’ll have it ready tomorrow which turned into we will complete it on Monday????? Really? We picked up our Jeep and we will no longer use Ferman..

Susan Hall

I was looking for a particular car and found it here! Tarik made the process easy and he was so patient when I had trouble unfreezing my credit report. He helped me get the price I could afford for the car I wanted. Thank you Tarik!

Julie Benoit

Scheduled recall service. In at appointment time and out within an hour. Becky was friendly and did a great job greeting & managing customer traffic as the service area was quite busy. Thanks to all involved for a painless experience. Guest lounge was clean and comfortable.

robbyn smith

I was treated rudly by Dustin in service Yes it was a used car and only a $529.00 repair But roll your eyes at a 64 year old lady and say its an up and down button. Tell me i can come back on another day. Knowing it takes at least 50 minute s to get there. No not acceptable

Andrew Townsin

They're top notch. Walter and Tina teamed up like captain merican and wonder woman and sealed the deal, giving me 2500 over asking tradin value. Beware these 2 are good. No great.

KOBY POTTER

Not once we're we greeted by a single person when entering the Service Advisor area. Nobody seemed to enjoy there job or even wanted to be there. The diagnoses on my Jeep was shady. I don't believe the major component that was replaced was the root cause of the problem. Not happy or confident with this group.

Joe Pollick

We trade our vehicles in about every 2-3 years so we buy a lot of new vehicles. This is the biggest scam dealership I've ever encountered. Absolutely tried to stick it to us and made no secret of the fact they wouldn't honor their advertised price. Don't waste your time...these guys are terrible.

Express Press

We went in for service on our 3500. Recall for the water pump. After the repair was done, while driving home our light came on for the water temp. My wife called the service center from the road and was told to bring it right back. She did and a leaky hose was found. They had the hose replaced and us back on the road in no time. Thank you, Michael and Doreen Del Corpo

Kevin Thomas

Ray was the salesman that helped me get into my new car. He was knowledgeable and professional. I was undecided what I wanted to drive and Ray was a big help. Scott from financing was also a great help when it came time to make the purchase. Both guys very helpful in making this an easy process. Thanks to those guys and Ferman for my awesome new Jeep!

Alisa Smith

Had an amazing experience at Ferman Chrysler Jeep Dodge Ram. Everybody was very helpful and friendly in buying a vehicle. Manny was a great salesman that didnt make me feel pressured and Mike the finance manager worked to get me a great deal. Definitely reccomend this dealership. Was a great buying experience!

Christopher Pagano

I purchased this Jeep Renegade from this dealership in December of 2017. 6 months after owning it it began jolting when switching gears. I brought it back to the dealership and dealt with Becky who is one of the worst people to talk to. I explained my issues and they dismissed them saying the could not duplicate the problem. Their approach is and always has been very condescending as they try and make you feel like you are stupid and don't know what your are talking about. They could absolutely care less about fixing your issues on a 6 month old vehicle. I then began taking the car to the Fitzgerald dealership in Clearwater that is better but not by much. All they would do is software upgrades but at least acknowledged the problems rather than dismissing them like these terrible employees. May of 2019 I was actually left stranded in a parking lot in Port Richey FL. The car turned on but the trunk wouldn't open, the car would not go in gear, the windshield wipers did not work, the windows, locks, radio all did not work. The car would not even turn off. It actually had to be flat bed towed while it was still running. I had it towed (see picture) to the Ferman dealership because it was it was nearest and was where I bought the car. Service advisor Becky and her awful condescending nature showed no sympathy for the situation and told me (at 3pm) that it was "too close" to 5pm so they wouldn't look at it today. She told me to leave and that I was responsible for finding my own way home. When I asked for a loaner car they told me no, they don't do that for customers. I asked for the manager and got an even bigger jerk Mike Hughes who again said he doesn't give loaners out. I guess the $30,000 i spent on this renegade wasn't enough. Becky called the next day and said the shifter came unplugged. I told her they were full of it as that would not cause all of those issues to happen but again told me I didn't know what I was talking about and the car was fine. Well it wasn't. It was worse and I took it to Fitzgerald where they said in 5 minutes they determined a shift module was going bad causing the transmission to fail. I explained what Ferman did/said and they told me they just unplugged the shifter to clear the codes and plugged it back in. Bill, the service advisor at Fitzgerald states he deals with customers coming in all the time that Ferman blows off. This dealership should be shut down. They willingly handed me the keys to a car they knew was broken. They have absolutely no integrity at all. Friends in the Port Richey and surrounding area I beg you to stay away from this dealership at all costs. Your loyalty means nothing to them, your hard earned money you spend on brand new vehicles means nothing to them. Mike, Becky and everyone at that dealership should not have a job and should never be in the customer service industry. The financial stress they have put on me and my family by not taking care of their customers and sending them away with a broken car they knew was broken and made the conscious choice not to fix has led us to purchase another brand of vehicle. FCA, LLC / Mike Manley, you need to shut these people down as soon as possible before their negligence kills a family.

Mark Laird

I have had a couple of service visits for warranty work on my Ram 1500, and I could not be happier with my experience with Steve in service. He was very efficient and had my work done in a timely manner. Communication was excellent, will recommend him to anyone. Thanks again!

M Sterling

Still don't know what's wrong with my car after months of complaining about its performance and several appointments...smh

Robert Smallwood

Service was ok, what was lacking was communicating when the service was done.

Matthew LeClaire

Jaime in your service department was truly amazing. He provided excellent customer service. Even with scheduling miscommunication, Jaime fit us in and made sure we were taken care of. I would highly recommend your facility!

Janelle Sharp

Joe helped us find a car within budget and went above and beyond to make sure we were happy. The dealership associates were very accomodating to our child and made us feel welcome. I would recommend buying a car from Joseph at Ferman.

Robert Murrell

Highly recommend Ferman. Great experience. Tareck and Eric are excellent. I'll be back for my next vehicle.

Michele Comiskey

Tarek was able to get us into our vehicle of choice at the price we wanted. It was a quick easy process unlike other car buying experiences we have had. There was no game playing. He offered good advice and was friendly and patient with my whole family.

Misty Wileman

Genaro made my leasing experience easy. He was extremely patient and understanding during my indecisiveness. I never felt like he was pushing for the sale; he really just wanted me to be happy with my decision. I definitely feel like I really tested his patience, not that he ever showed any signs of annoyance! I’m extremely happy with my decision and am excited to experience the “Jeep life”! Thanks “G” for all of your help!

Brian Honey

Top notch service department! Steve was excellent! Highly recommend!!!!

Brad Rettig

We Dealt with Tracy.. She is Fantastic.. Very patient very good at what she does did a great job I was very impressed.

Liz Covington

Sold my car there. Everything was exactly as presented, no surprises, no pressure to put me into another car, etc. Paid me highest price around for instant cash offer (I do have to wait 4-5 days for my check) but other than that, Jonathan Lopez was terrific to work with! Highly recommend this dealer.

Matthew Metts

Tarek was amazing! Was straight forward from the get go and didn’t try to sell us something we couldn’t afford and we left very happy with our purchase. He was also great with our 2 kids as well. Will definitely come back to see him next time we need a car! Thank you Tarek

Caesar Garcia

Becky was great. She took care of my needed services, even though I was from out of town. The service by all their staff was exceptional!

Barb Morandin

Absolutely the most irritating customer service I have ever dealt with. Getting ahold of someone in service is virtually impossible unless you literally call back 10 times. You just get transferred without anyone caring if anyone picks up on the other end. You get voicemail and have to call back again and again. When I asked to see if someone could actually get up and please find the technician that I need it was “oh ma’am, that’s not their job”. Crazy

Vicky Miller

Just truly appreciate everyone for taking care of me. Whether it was my service advisor Steve, the mechanic or the courtesy driver. Top notch service!

Andrew Szopinski

The experience here is absolutely top notch. Very communicative and also really helps out in explaining what is wrong and what is priority to be repaired or needs maintenance. Jamie and Jason were awesome in taking care of me while I was in …

Matt Rihs

First experience with the Service Department since buying my Jeep. Remarkably calm and relaxing environment compared to the hectic environment as a previous owner of another car company on the opposite side of the street. Was great to get work done while waiting. Also appreciated the free fountain and coffee drinks. Friendly staff. The experience today is another reason I am a happy Jeep owner.

Datleen Family

Excellent car buying experience from this dealership. Joseph V. Was great. There was no pressure, very upfront with pricing. Quick and easy, I would highly recommend buying from this dealership and buying from Joseph. He was just an absolute ball to work with.

Charlie DiVita

I just bought my 3rd vehicle from Ferman On SR 54 and US 19. My salesperson Ken Levicky was the best. Ken sold me all 3 of my vehicles and knows exactly what I'm looking for, he focuses on what you tell him and doesn't get distracted from the point that your buying the vehicle. Eric the finance Mgr is fantastic, he also did the financing on all 3 of my vehicles. Low pressure from Eric he's to the point, and educates you on the importance of the warranties. Then in service you have Jamie and Becky both who are tops in what they and their crews do. Then lastly all the excellent people who help in putting the sales together and allow their people to do what they do best ....take care of the customer.

Brenda Powell

Their service center is always too busy and behind. Long wait times. The work they perform is good tho.

Glenn Sieracki

I won't go anywhere else. Their service is top notch. No upcharges and honest service.

Tim Spurlock

Great experience. Ken Levicky was very knowledgeable on the Challenger and he spent the extra time going through all the features with us. Robert Suarez helped with the numbers and came to a very fair price and followed through on everything he committed. Scott Poth wrapped up all of our paperwork in a timely manner. Thank you all for helping us with our purchase. By the way, Love the car!

Christopher Collins

They always treat me right, and take care of my issues.

Anthony Lockard

Very nice customer service Steve. But no call back when left message

daniel clancey

Great staff and pleasant car buying experience

Roberta Jackson

This is about not only service but sales. We bought a 2012 Dodge Grand Caravan from Peter Andrianopoulis. The next day we called because we thought there might be a transmission issue. I couldn't reach Pete, but did reach his supervisor, Mark Molenda who said to bring it right in. I did, service checked it out and Pete came over to tell us about the Econ light on this vehicle - don't use it unless you are on the highway at a steady speed! No transmission problem after all. We signed for the car AS IS, and everyone at this dealership went above and beyond the call of duty to ensure we were taken care of. Thank you, thank you, thank you!

Tracy Hanna

The guys (Dennis, Manny, used car mgr, & Scott) at Ferman were absolutely wonderful...they were patient, helpful, no-pressure, thorough, and fair. I’ve never had a car buying experience as enjoyable as this one...plan to do business with them again and again through the years. I love my “new” Jeep too!!

John Connors

Great service, Becky at service was excellent and will be back. Very nice people to work with.

Trina Nickerson

Very professional dealership. After - the - sale service was just as good as pre-sale. I will definitely come back when I am ready to buy again.

Megan Xenes

Visit Ray in the used car sales if you want a no-hassle and easy buying experience!! The whole crew at Ferman was courteous and made it one of the easiest car buying experiences I’ve ever had.

Pedro Evangelista

Great place to shop for cars and a great customers service.

Boris Key

I was looking for a good price for 2019 Charger within 300 miles from my town and got the best price and service from Roy Faulkner. The best part, it was all done by text/email. Roy was really easy to deal with, got me good price even though it was a custom order. Then my car arrived, I drove 150 miles to pick up and it was the best experience ever. My car was clean, ready for me. All papers were ready. Finance dept (Jonathan) prepped all the papers too. The whole process took less than 45 minutes. Even if you are not in the area, I highly recommend Roy and this dealership. I would even drive 300 miles to work with these guys.

Meggan Bien

I am a nurse at Moffitt with 4 young children. KEN is by far the very best and most knowledgeable car sales guy!!! He is very patient and not pushy at all. BEST car sales person I have ever dealt with in my life !!! - Meggan G.

Clemi Griffin

was very happy w/ my service experience. Service was prompt and my problems were addressed and repairs were done professionally. They always go the extra mile.

Greg Ursino

I was looking for a used Grand Cherokee with a very specific budget. Salesman Remy and sales manager Mark Molenda truly went out of their way to get us in the best vehicle possible. They both personally checked the vehicle, stayed late to help us, made sure all of my questions and concerns were taken care of right away and communicated with my wife and I every step of the process. I plan to make another purchase from them in a short time and they have gained a loyal customer for the future.Thank you both for your integrity and for helping us all the way through the process. You've exceeded our expectations and went above & beyond! Thank you again!

Chrissy Mirabito

Amazing experience. My sales man Pete, and his manager worked hard to get me the wrangler I wanted while sticking to my budget. I found there was a small blemish under the clearcoat on one of my doors from the manufacturer and scratches on the wheel well the day after I bought it, brought it back and they fixed both right then. Awesome customer serivce.

Mightymommy 101214

I take my van here for it's service. I always make my appointment with Steve because he's the best.

Jossie Mar Morales

Becky Morber in service is excellent. Very caring and she goes over and beyond to make sure you walk out understanding what is wrong, what they did or didn't do and why. Excellent service.

charles abbey

This was by far the best experience I have ever had in a car dealership! This dealership goes above any beyond for their customers . They don't just treat you like another file . We own a small business and have some credit issues we are trying to grow our company and it seemed as if we were being turned down left and right! Until we were referred to Remy! He made some calls and got us approve for a brand new commercial vehicle with a interest payment that was low that usually only customers with a perfect credit score would get ! This is hands down the best dealership I have ever walked into I would never go anywhere else ! This team is amazing!

Matt Fernandes

Needed to purchase a larger car for our growing family. Purchased a Pacifica from Genaro. He made the process very easy by doing much of the pricing/negotiating online from home via email. Was very pleased with my experience.

Joe Lunder

Top tier salesman service from here. I got a great deal on a great new car and the whole thing went incredibly quickly.

Mr , O

I bought my car here 2018 Dodge charger great deals great service!

Liliaa Angelicaa

Purchased my truck about a month ago ! So far it’s been great ! Got service right away when needing a small fix on the truck. Everyone’s very nice! Thanks again to Genaro for everything

Daniel Stockland

Great experience, I looked at a couple preowned cars and didn't find the one I wanted I left and they stayed in touch with me and when the truck I wanted came in they called and we got the deal done. Dave my salesman, whose last name I can't remember was awesome. Very down to earth and made the process fun..well as fun as it can be and Ill go back there when the time comes.

Robbie May

I am super happy with the price I paid for my 2018 Dodge Ram 1500 Bighorn. It was advertised for $34000 and I paid just over $36000 out the door. The rub comes in after the sale. I was at the dealer for over 7 hours. The detail shop had over 4 hours to clean the truck, top off the fluids and touch up any small defect. Upon going out with my salesman to inspect the truck and go over some of it's technical details, I discovered that they had not repaired a bad scratch on the front bumper. There were several "spots" on the hood and fenders as well and the fuel tank had not been topped off. Due to the fact that it was almost 4 P.M., I was forced to leave the truck for them to correct the deficiencies. My salesman said he would let me know the next morning when I could return for my truck. At 11 a.m. the next morning I had not heard anything so I called and was told the truck was next in line to be detailed. Two hours later, I was told it would probably be the next day. After complaining that I would have difficulty getting to the dealership then, my salesman stated he would deliver. At 2:15 p.m. the next day, my truck arrived. The scratch had been repaired and the spots were gone. I took a cursory look inside, shook his hand and thanked him for staying on top of the situation. After he left I took a closer look and discovered that the fuel tank was not topped off and the "Diesel Exhaust Fluid" level was under 50%. So, after a 25 mile round trip and $43.50, I filled the DEF and the fuel tank. CONCLUSION: My son, who was with me during this purchase, has a corporate relationship with the Ferman Group. We were told that we had VIP STATUS. In fact, a central office representative joined us during the negotiations. One of the managers instructed my salesman to give us the RED CARPET treatment, WHATEVER THEY WANT. i don't feel I received VIP treatment. Again, let me say I am super happy with my purchase. However, I had to point out defects and wait 2 days for my truck which I had given them a check for. Additionally, $34000 was the internet price and any customer off the street could get that deal. I did realize a small savings with the fees but I definitely don't feel like a VIP. Perception is reality and I perceive that after they had received my check they lost interest in making me happy. Their 'AFTER THE SALE" performance needs work.

Brandon Waters

The staff was super nice from start to finish were super friendly and wanted to make sure that I was getting exactly what I wanted and wanted me to be happy. My salesperson Tracy was really friendly and helpful, very knowledgable. Finance …

Robert Deschamps

Just wished it didn't take 70 minutes! Buy do love your service!

Robert Wessel

Scheduled my service appointment online for a recall, came in Monday morning and met with Jamie. Dropped the car off after he explained what they were going to do. Called me a little later to let me know what other items I needed for my car. Called me once it was done, overall great service and great communication would recommend Jamie and Ferman service department. Thank you!!

Bruce Decker

As always my dealer experience with ferman ram New Port Richey was painless and prompt. From my salesperson Tina Robinson to the financing with Eric Dugas who always shops for the best rate available. Thank you for all your work.

JD Dutton

Bought my newest car her. Our sales person Mike went out of his way to make sure I got the car I wanted and worked well past closing with the finance guy to make sure the deal was done right the first time. I will buy from them again!

Aaron Schulz

Service department is always great! Jason is also an awesome advisor who is very knowledgeable. I’ve been to other Ram dealerships service departments and had many problems but never any issues here. I even travel an extra 25 minutes to go to this one. Recommend!

jenn glanzman

People are friendly . Buuuuttttt their labor charges are insane for a part that don't cost that much(looked it up) $610 is just insane.

Jessica Reed

Amazing service I have two Dodge Rams at home and both had a recall for the airbags needing replacement. They fit me and my husband in no problem, they did a whole check on both trucks took amazing care of them. They were quick and everyone was very polite and nice!

Lenny Linardos

The vehicle , a Ram 1500 Longhorn MSRP $68,000. was leased 1/19. Have had various clanking noises from the bottom of the vehicle. Had taken vehicle in approximately 6 to 7 times of those the vehicle was left 3 possibly 4 times. Only once the vehicle was quieted temporarily. However I made well over 20 calls in an attempt to leave vehicle for repair. Far more messages were left for a service call. I Still haven't been able to schedule 5k service on the vehicle. latest result was the teenagers whom answer the service calls began laughing when I complained about not getting calls back. Come to find out that Mike the service advisor tolerates this sort of behavior. I'm sure that I wasn't the first to experience this! The end result is that I cant schedule my Dodge scheduled maintenance. Due to no call backs and children of other employees answering and playing on the phones.

Catherine Hull

Jason was a wonderful service Representative, was able to get me in same day for service. Very Friendly and a good communicator.

B Katz

This is the best and most honest dealership I have dealt with in a long time. The selection of vehicles cannot be beat, and the staff from sales to managers was open, honest and fast. The got us the exact deal on the exact truck we wanted even though we had less than perfect credit. Where many others promised and then changed, they were direct and got it done! Thank you to Roy, Chance, and all the other staff and managers! Have a wonderful holiday!

Rachael Cooper

Always do a fantastic job and I'll always keep coming back

Todd Jarvis

Pete was awesome in the pre owned Dept. Great facility with great customer service.

Kenneth Sibley

Great service visiting friends for the week had an issue with my truck they squeezed me in same day. I now have no worrys for the rest of my time here and can enjoy the rest of my time visiting the great state of Florida. Not having to worry about my long trip back to Michigan and the snow and cold.

Hector Hernandez

It's one of the best dealerships. They were really helpful and got me in a car the same day I went in. I went in there and immediately welcomed me and treated me like if i was part of there family. I must say that I genuinely satisfied with everything. Highly recommend it here.

Michael Caparella

Honestly had the worst experience ever. I went in to test drive a 2019 Dodge Ram Big Horn.I explained I wanted to test drive Chevy,Ford,Chrysler trucks etc just not to short change myself. My salesman was Michael C. We priced my trade in and I gave him a coupon from an advertisement the dealership had for $50 to test drive. It's been 11 days and still no gift card even after I emailed/texted/called to follow up. I emailed Michael C (Salesman) emailed General Manager (No response) also spoke to Sales Manager J W whom said he would handle it.(This was Tuesday July 2nd still no email/gift card) I called Michael C once yesterday/texted twice/and emailed once never with a response as I wanted to set an appt to discuss costs of the Dodge Ram. When I spoke to Jonathon Widing he offered no apology, simply wanted to know when I wanted to come in to drive the vehicle????? Said he would handle the gift card and this was yesterday afternoon (still no gift card)Never in my life have I ever experienced such poor service!!! This is not about free $50 just if they can't follow through with a lousy gift card then how will they handle customer service if there are issues with my vehicle or even just basic maintenance??

Leonard Levinski

Great place to do business with, I will definitely recommend them to anyone I know who is interested in a new or used vehicle. Ken was very professional and low pressure and the rest of the team was Awesome also. Thanks to the Ferman family for a pleasant car buying experience!

Ashley Van Nuys

We live right up the road and have been debating on coming in to look at a new vehicle. So we finally decided to come on in and we had a great experience right from the start. Joseph Vega is such a great salesman, very helpful and makes you feel like family. We had such a great experience here! We are already thinking about getting our second vehicle from here in the spring! Thank you Ferman for a fantastic new Jeep and wonderful employees. I will be sending everyone who's looking for a new vehicle here.

Dawn

I am interested in getting a used Jeep Wrangler within the next year. My friend had told me about this dealership, which I have never been to. We decided to stop by last Saturday. We were greeted by Mike Cantrell. I explained to him my situation that I was just looking. He let me test drive several used Jeep Wranglers. He answered all my questions and explained everything in great detail. I actually learned something from him, which will be a great help when I purchase one in the future. There was no pressure with him, whatsoever, so I was real comfortable. He was a wonderful salesman. Also, I was real impressed with the dealership. They had many used Jeep Wranglers compared to other dealerships. Thank you Mike Cantrell. When I am ready to buy, I will come see you

Joe Scroppo

Brandon was our salesman and I couldn’t have asked for a better one. He was very knowledgeable and one of the nicest guys you will meet. Not pushy at all. Our family is extremely happy with our new Chrysler Pacifica and I would definitely return here for another purchase in the future.

Chloe Karavidas

Mike Hughes from Ferman Jeep NPR has gone above and beyond to make sure my Jeep is working properly and that my experience is as good as it can be. I really appreciate his consideration and detailed assistance throughout the process of …

William & Rebecca Rollefson

We feel confident with the team at Ferman Chrysler. But we do wish they would become more familiar with disabled Vets and their special needs. The VA and State have a number of programs for vets with disabilities. These programs are designed to make sure the Vet gets the correct equipment for their disability. Everyone at Ferman Chrysler put a lot of extra not needed energy into our transaction. We do want to thank all of them.

Spiro Hamilothoris

Went in for a safety recall notice and Steve and the crew took care of it. Pleasant lounge and awesome fresh baked doughnuts! Less than 2 hours later, sign, handshake, done.

Allison Caesar

I couldn't have asked for a better car buying experience! I was in the market for a new or certified used SUV due to my current car quickly approaching 100,000 miles. I went to test drive the brand new Jeep Compass Limited and instantly fell in love with everything about the SUV. I was assisted by Brandon Hicks who was so patient and understanding of my specific situation. After running the numbers and me not willing to settle on anything less than the Limited model, the car ended up falling outside of my price range. So I left the dealership a little disappointed without a brand new car, but I knew the right car would come along at some point. Brandon was never pushy and he was truly looking out for my best interest. Fast forward to four months later and Brandon found me the perfect certified used Jeep Compass with everything that I wanted and it was in my price range! Brandon was so helpful and provided amazing customer service every step of the way. If you are looking for a down to earth and honest sales person I recommend Brandon 1000%!

CFS

We're a first-time Jeep owner. Walt Wallace had his team @ Ferman Jeep gave us an amazing experience and price on our new Jeep. I worked will all the local Jeep dealers, and hands down Ferman was by FAR the best dealer in terms of price, negotiating and over customer experience. I would HIGHLY rate them if your in the market for a Jeep.

Charles Inserra

Staff is always helpful and forthcoming. Went in for 5000 mile service and showed a paint discrepancy on the roof. Instead of blowing it off they immediately took pictures and submitted the information for warranty submission to get it repaired. I take a long trip to bring my 2500 here because of staff like this.

Jay Reilly

They don’t deserve one star. So disappointed in the way that the service department is run. Fourth time my vehicle is back in and I had to call every single day to get it back for the fifth time. Got the run around trying to get a loaner …

Charles Kennedy

Drove 3 hours to buy a Ram. Negotiated entire deal over the phone and everything we agreed to it was when I got there. No games at all. This is the best car buying experience I've ever had! More then happy to make the long trip for this store!

Robert Dimler

My opinion is of no consequence. I hope Mr Furman listens to the 1 p.m. eastern time or 12:30 voicemail when I called in there cuz all their phone calls are recorded for quality assurance. They lie about appointments they waste your time they are not veteran friendly esspecially the service man / they put on official records that they check all the fluids. Liars I have pictures of the differential they never even pulled the plug on it to check anyting, Js_n in which they don't have their last names on her name tag because they're cowards had five of them out there asking me to leave their lot because. I was asking them since I never even made it seem like I got my truck and left never use any profanity. I drove their can't you just take it in and do the oil change but they said no. Comment from their gang. Of course they all had their phones on them . And yes it's private property so beware They're going to sue me for slander. right they need to have the animal activist boycott, never bring yours dog there or any other animal or bird to their dealership. Friday because they stand around Carson They're all wired up on energy drinks. all they do is sit around preach that support veterans bunch of liars wasted my time with an appointment today. I They never sent me an email to cancel the appointment if that's what they said they have internal communication emails to themselves. No external email to me. Cost me $30 plus a hour 2 go there they fly their red white and blue flag but the and in my opinion don't meaning of sacrifice There to_______. to join the service they're all young enough! They think it's funny to waste people's time and threatened to call the police if you don't leave their private property plus I'm not intimidated. The last time they took my truck off the lot raced it up and down the street checking the brakes.. Gave my pet incorrect food that made him sick that was not meant for Him. Lieing on the invoice that show the same mileage as when I picked it up they never checked any of the fluids they just change the oil 6 quarts is what it says on the the invoice the 5.7 hemi it takes 7 quarts . How did they take it off the lot to test the brakes as stated in their invoice when it has 0 miles from the time I brought it in there to the time I picked it up exact same mileage on the invoice Tell me how his family are veterans. They should be ashamed of him. Becky unknown last name they sent her out first tell me that there's no appointments set. Tell me that I demanded an email.it's on their recording I didn't demand that I said that I have throat cancer and I don't want to talk. They don't understand verbal communication. That's why I like emails I can be specific. I'm a disabled veteran and Senior I would never bring my vehicle back there ever again they're lucky I don't sue Them for animal cruelty.!!!! Any lawyers out there I have pictures and documentation of everything I'm talking about. They're not going to threaten me.

Erika Leon

Great sales person went above and beyond when I had previously bad credit. Came to collect me from the rental car facility and was extremely attentive and thorough. I highly recommend this place and Jonathan Lopez!

Shawn Graham

I think I got treated well. Everyone was respectful and Tracy was great. most of the deal was done before I ever pulled up. I would have no issue going back.

Scott Mitchell

I came in for my second oil change, Jamie asked if I had any Concern and I said yes my AC sounds weird. Come to find out it was the compressor and her would order the part. Thanks for listening to your customer

Paul Dimmer

Lots of shiny new cars that cost a lot of money. The car market is unbelievable. A used car cost almost as much as a new one. The staff was great. They just did not have something I could afford at this time.

Deana Miniawi

Thank you Steve, for every thing, every time! Fast, efficient, knowledgeable, friendly & clean service & location. Couldn't ask for more.

Alan C.

I brought my 1016 Wrangler in for a airbag recall today. My service advisor was friendly, respectful and professional . Got me out at10 am as promised. I have dealt with Ronald K. "Jamie" before and never has a bad experience. Would definitely recommend him. Very satisfied. Alan C. Trinity