Reviews of Ferman BMW (Car Concessionaire)

Timothy Michaelin

Great service department froo coffee and car wash very professional nice dealership

Kelly Potter

I wanted to say how much I love my new BMW X1 2018 and I appreciate the length my salesman went to get the deal done. However, I didn't appreciate a couple of things in the process. One, I don't think it's necessary to make the buyer feel …

Selina Doucette

I had an awesome experience from beginning to end! Kenny in sales is amazing! Knowledgeable, professional, friendly and honest! I love my new car!!!

Hunter Hinshaw

I live in SC and was visiting family for the weekend. Saturday, early afternoon, I started my car and it was idling very rough and had a significant vibration while driving. The team at Ferman were able to take me in, after 2pm (again, it was a Saturday), and get my car fixed the same day so that I could travel home on Sunday. They also followed up with a text on Monday to make sure I made it home safely.

Debra Pisano

My experience with Ferman BMW was beyond wonderful, from beginning to end! I will never go to another dealership again! Best Dealership/Best Employees. Charlie was so nice and professional,Dave and David were so helpful and pleasant, and Scott was so personable. I will recommend this dealership to everyone I know if they mention they want a new/lease a vehicle. I can't say enough good about the people who took care of me. Very knowledgeable and classy employees! I feel more than comfortable to call and get questions answered and explained to me if I have any to ask. Most dealerships want nothing to do with you the minute you drive off their lot. With this dealership, you build a relationship with everyone you deal with. And that is why I would recommend them to family and friends.

kama fernandez

Ferman BMW has top notch customer service! Alex, Phil and James made my car buying experience relaxing and fun while providing excellent customer service. Very knowledgeable, professional and caring. I will highly recommend Ferman BMW to anyone looking to buy a car. Thank you! Proud 453i owner!!

Frank Schifano

This is the worst car dealer I have ever done business with. I bought a BMW from these people and I was told the car had blind spot assist and lane assist. I drove home with this car and it did not have it. I called the next day and the salesman told me I was confusing this car with another one he showed me. Not TRUE, I asked if it had these features and he said yes. I know what he said to me. Also I was given one key for the car and he told me he will get the other even if he has to make a new one, and he would call me tomorrow. Well tomorrow was a week ago still no call. I left a message with the dealer manager to return my call and its been a week still no call. BE CAREFUL WITH FERMAN BMW !!!. Maybe next I'll call Chanel 8 on your side. ( PART TWO ) Now they called me and told me they will fix things, they will give me a great deal on a newer X4. So I go there and the price on the X4 is great but I lost $7000 because I had the first car for two weeks. I'm shocked that they made me take a $7000 loss on a car that did not have the options I was told it had. Well I been calling Bob Murray for two weeks now, I even spoke with his assistant and he has never returned my phone calls. So I guess his response to my review was PHONY. Think twice before you spent your hard earned money at any Ferman Dealership.

Adam Hansen

Thank you for the amazing service Nick Hawk! Nick always provides me with great service and communicates well, letting me know what the status of my vehicle is and when i can expect it back. It feels good taking your vehicle to someone you can trust. Thank you

AJ Scaife

Dan was such a great help in my truck buying experience. From the online communication, to the hot coffee early Saturday morning he did everything he could to make sure I was taken care of. Mickey did all he could to make sure I was happy with the deal that was being made. Joe on the business side of things was a tremendous help in getting me approved and did everything he could to take care of me.

David Cepeda

I'd you love BMW's like I do then pay German BMW a visit.

Kristopher Neilson

If you’re looking for the most friendly, knowledgeable, and trustworthy staff for a new or used BMW in the region then you’ve found your dealership. I’ve purchased two vehicles from Ferman in less than two years time, referred family (who purchased), and we couldn’t be happier with the entire buying process from end-to-end. These folks get it, period. Don’t waste your time anywhere else.

David Boosales

Purchased a M2 from Alexis. Nice, easy experience and transaction. Everyone was very helpful and professional. Alexis took care of all the details and made sure we were satisfied. Toby did a good job showing us some of the details of the M2. And financing was even able to beat the interest rate from my credit union. Oh, and no hard sell on extra packages when signing the paperwork. All in all, a good experience and I would recommend Alexis at Ferman to anyone looking for a BMW.

Erika Meiser

If you haven't visited a BMW dealer before, you may have a certain expectation of the environment that isn't necessarily positive because you haven't been to Ferman. From the moment you set foot on the property, the entire vibe is unlike any other dealership. All of the employees are friendly and treated with respect. A buyer can feel and see that. It can be a deciding factor for many. Instead of feeling like we were being held hostage, it was a fun day out. I realize this is bizarre, but it's accurate. Our Sales Advisor, Gary Mack, was amazing. There were no high pressure sales tactics, just genuine help finding the best vehicle for our needs. He answered all of our crazy questions without skipping a beat. Because of his thoroughness, we narrowed it down to two vehicles to physically look at and only needed to test drive one. As for financing and warranties, things can get scary if you don't know what you are doing or if you have had a bad experience in the past. As soon as we met Scott Douglas, I knew we were in good hands. He ran numbers, listened to our specific needs and helped us find the best solutions. Not only were we able to get the payment we wanted, we actually walked out understanding the warranty and maintenance we purchased for our CPO vehicle. This is our first BMW, but our third car from Ferman. They have more than earned our business for life and we will continue to return when we need anything car related.

Golf Sierra

The best car-buying experience I had! Customer service is amazing, no fake smiles- only care and truthful answers! If you want to have the best salesman from this dealership to take care of your new purchase ask for Alex Senko, this guy is a very professional employee of Ferman BMW and just a great guy who will help you find the best option for you with zero pressure! I just purchased my very first Ultimate Driving Machine here today and can’t be happier!!! A proud owner of BMW 320i.

Karan Narwal

Going to BMW dealerships can cause some anxiety when it comes to service. And not everything works perfect but Jimmy in service truly made things a breeze for me. Thanks to his work, I had a smooth service appointment and was taken care of with no extra cost (thanks to a warranty). Will definitely be going back!

Angelica V

Excellent and speedy service from the start! Tom (sales) and Derek (service center) both stand out in customer service as both are very personable and accommodating to my and my baby girl's specific needs! Great car and they don't bust any joints or limbs or tear any muscles to deliver quality service for it! Ferman BMW and preowned is the place to go for all your car needs!!!

hd1912

Recently purchased an X4 from this dealer. I think the sales person makes the entire experience. Alex Senko and Charlie Fernandes were key to the deal. While I didnt get the smoking deal I wanted, I walked away with a pretty good deal and feel great about the car. At the end of the day buying or leasing a new car is a stressful experience most of the time. Charlie was a no pressure guy and skilled at what hes does. I came back and bought this car because of him honestly. Looking forward to service in the future.

Maggie Snyder

This is my second BMW from Ferman, and working with the same great guys. I called on the way over Friday afternoon, spoke with Kenny and told him what I was looking for. By the time I arrived an hour later, Alan, Karl and Kenny had vehicles waiting for me, with quotes ready to go for test drives. The Team works together to get the job done and they make it seamless. The car I wanted was going through the CPO process in service, but they had it ready for me to pick up the next morning. Scott and Robert delivered me the vehicle and had everything waiting for me to sign as soon as I got there. Love this Team & love buying my cars from Kenny & Robert- Ferman BMW has my loyalty! P.S. Cant wait to bring this new bad boy in to see Jimmy in service down the road - another favorite on the Team! Thanks guys!

Vicky Pena

Had a great experience here! Gary Mack was very helpful and patient through every step of the process. Best car buying experience I have ever had

Andrea Ramirez

Since the moment we walked in, Dan provided an excellent customer service and a great experience overall. My husband bought a BMW and 2 weeks later we were back to buy mine! He is personable, knowledgeable and understanding. He made sure we understood every step of the process and equipped me with information. Thank you Dan!!!!! We will surely be back and refer people because of the level of service you provided.

Orlando Velez

Good, fast and cordial service, Sal and Cesar are very nice people to deal with.

E. A.

Douglas and Sal (who was training with Douglas) in Service are excellent! First time servicing my BMW at Ferman and I can tell you that this BMW dealership stands out from the rest. They keep you closely updated on your car’s status, get the work done without any issues, and really take customer service importantly. 5 stars to Ferman BMW and Doug & Sal in Service!

Priscilla Fernandez

I live in Riverview and rather go to Ferman than Reeves. The customer service is outstanding and they always go above and beyond to make sure their customers receive top of the line service. I have always dealt with Ceaser in service and he is always so good to me and 100% honest ! Keep up the amazing work Ferman !

MILDRED BROWN

THIS DEALERSHIP HAS A ENTIER PROFESSIONAL STAFF DOES EVERYTHING PERFECT & A BACK WITH EXCLLENCE

Sarttek

Brought my X1 in for a service after driving 2000 miles... also tire rotation. I got an appointment in 1 day; waited for work to be completed. Everyone was professional and friendly.. Received a follow up email to make sure everything was done to my liking... which it was. Very pleased with Ferman BMW

Shane Whitlatch

I have bought several cars by doing the work online first, but this time I didn't know which model I was going to buy so it was the traditional visit, test drive, and buy. From the moment the sales manager (Alan) greeted me and my wife in the parking lot to the intro to Charlie, our sales person, to the closing out of paperwork it was a pleasant experience. Knowledgeable team, clean, accommodating (I drove several cars and took the m home for the night). Wrapped up the deal quickly the next day. Charlie was responsive (phone and text) and everything went as planned and promised - including the tinting and delivery of the vehicle.

Dan Brown

No pressure sales and always friendly service. Bought my car there two years ago and have been impressed each time I bring my car in for service. Quick, professional and courteous.

David Honick

Ferman BMW were professional starting from answering the call to diagnosing and resolving the issues with my car. Caesar, the service manager kept me informed and let me know what repairs were needed. Ferman loaned me a 2019 M X2 for the weekend with my CPA expired. The cost was the same or better then other foreign auto repair shops, and it was fixed the first time..Great service.

John DeGirolamo

Cleo Coney was great. Cleo greeted us in the lobby, made sure we were comfortable before talking any shop. He asked me a lot of questions to make sure he understood what I was seeking, budget, wants/needs. I drove away with a dream car and Cleo made it happen.

Nevan Ryan

The best experience I have ever had buying a car. I walked into the dealership 30 minutes prior to them closing. Robert was my salesman and he was amazing. He and the financing team stayed 2 hours past closing on a Saturday to help me. I had to return a few days later to pick up my car, due to my schedule and requiring documents on my end. They held the car for me. When I arrived It was detailed and looked amazing.

Linda Kirt

Recently purchased my second BMW from Ferman. I had the pleasure of meeting Kenny Russell and working with him to help me make all kinds of decisions and ultimately ending up with my new ride. Kenny has been and continues to be of great help and a very acknowledgable source for all my questions and concerns. Truly a model salesperson! On another note, everyone at Ferman that I have ever met have been most pleasant and professional and helpful.

Papa Bill 1947

Our car buying experience with Furman BMW was outstanding and Tom Berges, our sales representative, could not have been better. We looked at three different types of BMWs and Tom was objective in presenting the merits of each car. Clearly, he was not pushing us toward any model that maximized dealership margin and was most concerned about satisfying my wife’s needs and concerns. After the sale, he provided sound advice for planning our shipping of the car North to New York. He was just an A plus guy. Three weeks later, he's still communicating with helpful hints to better enjoy our BMW Z4. Our paperwork was handled by Joe Cleaver and he also did great. In addition to the normal paperwork involved in the purchase and shipping, he quickly resolved an out-of-state registration snafu so we could drive the car immediately upon arrival in New York. Based on my experience, they were good people and a good dealer.

Jack Tomasino, MD

Terrible communication with service department, service advisor never called me back, manager never called me back, general manager never called back. Actual work was fine but had follow-up questions and concerns, based on lack of communication will never return. I have bought multiple cars there and will never come back for purchase of another vehicle or any type of service. Extremely dissatisfied. Call Bob Murray has supposedly he’s the person to call if you’re not satisfied with no return phone call.

Sergii Chumakov

Bought 2 cars in Ferman BMW. Alex great sales rep. Incredible service. Strongly recommended

Xander D

There's really no better place in the area to take your BMW to. They treat their customers well and if you have a problem with your vehicle they'll work at it until they get it right

Baskal Korkis

I don’t think I’ve ever left a 1star before. Service is bad, I’ve given them 12k worth of business on my car and they still treat you like your not important.

Jeff Sterns

Phenomenal service from Nick and Jamie. I like so many of the sales staff I'm afraid to name names and leave one out!

Michael Benton

I had a very positive experience at Ferman. They had the car I was looking for with the options I wanted. I was able to get through the paperwork in a few hours. All my questions were answered. I recommend purchasing from Ferman BMW.

Erich Lorenz

Good quality service

Arthur Polin

While I have been somewhat disappointed in this vehicle (2018 740) because of what I perceive to be an unusual number of minor electrical problems, I have to say that the service I receive every time I call this dealership is second to …

Mamoun Abu Rumman

I bought my first BMW from Ferman BMW, always great service and competitive prices. Very helpful front desk, sales and service teams.

Eugene Veksler

Alex Wolf and his finance manager tried to rip me and my wife off in an almost comedic fashion on an X1 Demo with just north of 4k miles on it, offering to cut me a check for $700 to use as my conquest rebate even though it's a $750 rebate to be applied against the cost of the car on a lease and tried to tell me that you can lease an X1 on a 7500 mile lease which BMW does not offer on these vehicles. I ended up going to another dealership further away to pick up a vehicle with a greater initial MSRP at less than half the monthly price without any of the hassle or makeshift back and forth games. Ironically, I'll be servicing my vehicle at Ferman which will give them the opportunity to increase my review from a 1* basis, but the sales tactics here are what I would expect at a used Kia dealer, not BMW.

Larry Jolliffe Sr

Unfortunately...I'm in for warranty service...been there for three weeks for the fix. I gave them four stars because of my service Representative. Extremely attentive..every day I was kept in the loop, good or bad. When this is over, I will go back..

Matthew Burns

From the sales (Matt) to the service (Darlene,) this Mini dealer is top notch! It’s the only place I trust with my Mini Cooper. Always a great feeling going in there. Courteous staff in every department, very knowledgeable & friendly. They take great care of me every time I visit. If you’re reading this, thanks guys!

Andrew Domarasky

Stevon Budhu is an outstanding Mechanical Team Leader. He took the time to take a test drive with me and explained in detail what the problem may be and repaired it and other maintenance issues with my vehicle. He is a professional who goes above and beyond and I will always request him in the future. This is my 4th BMW and Ferman is fantastic!

Dallas Silvera

I have gotten 3 vehicles from them now. Steve is the salesperson that I always go to. I enjoy working with him. He is a wonderful person.

Elitsa Spencer

I do not have experience with purchasing an automobile from Ferman BMW but can attest to excellent experience with their service center. Easy to get an appointment, excellent communication and accurate estimates prior to service. My service advisor, Nick Hawk is attentive, patient and honest. I always receive prompt service and great advice on care and maintenance. Everyone else I've been in contact with has also been courteous and professional-from the people who greet you on arrival to the employees at the loaner vehicle desk to the shop foreman who patiently listened and test drove my vehicle with me to pinpoint an issue to the parts specialist Pete who helped me find the best value. Everyone really works together to provide the best experience for their customers.

Zita Hanak

Alex made my shopping experience fun and exciting. He was also very helpful explaining everything. I would recommend him and Ferman BMW of Palm Harbor to anyone. Great service!

Gary Ricco

Bought my 2nd BMW at German with Steve V. Great customer service.

Deniz Ekren

I bought a Beamer, not only do I love my car but every time I have a problem, the service is outstanding, they took care of me, they did not believe the problem I had was caused by them but they took care of it anyway and treated me like a loyal customer. I have dealt with many dealerships, I’ve owned multiple vehicles. I even wanted to put some M logos on my car and they told me as a friend it would make my car look unlike the original and would make it look less official and I appreciated that. If you need help with your car whether you are buying, or need service or help from a manager, Steve is hands down the best salesman they have and he drives a bmw and knows the brand, Ceaser ensured my car is able to drive from Florida to California without a problem, and if you need a Manager to handle any of your concerns, Paul is their best man. Thanks for taking care of me, I value integrity and good business and great people.

Marc Lubowiecki

Got a very fair deal on my new car here. No high pressure tactics or other dealer type Bull. Very happy with my experience.

Brayton Bolinger

I have spent 15 years in the auto sales industry having grown up in a dealership and am well accustomed to the common pitfalls in dealership culture and aggressive salesmanship. I am happy to report that Chris Vitagliano and the team at Ferman BMW were nothing short of exceptional. I had been searching for some time for an option to trade my Jeep Wrangler in for a pickup and noticed a Silverado on the lot. I explained to Chris that I was there to make a deal and would appreciate an upfront and no-hassles deal and he delivered. No insulting trade-in offers, no overselling their product-- just an upfront and fair offer. In less than three hours, my entire transaction was complete and was on my way with a smile. I live near downtown Tampa, but will be coming back to Ferman BMW when it's time to replace my wife's car.

M -

No one aknowleged us. In fact after looking around outside, we went into the store and the only person in there was asleep at their desk! After going back outside to look for the vehicle I'd come to see, I was able to open the door because it was unlocked. As we were leaving someone finally came over and said to call ahead and they'd have the two cars I was interested ready to test drive and see the next time. This was at the used car center I responded to the GM's reply to my review message, and they never replied. Wish I could give then a zero rating at this point. Stay away!

David Hughes

Had initial poor experience with service, but they called and made it right

michael grace

Great experience with Service! Douglas my service writer is the guy to see. He had the driver take me to the mall in a new BMW 7 Series, i had lunch, then received a text from Douglas, car is ready. They returned, i signed my paperwork with Douglas and was on my way. What a smooth operation. Thanks Douglas!

Bryan P. Kelly

Always a pleasure to get service here! The last two cars I’ve purchased were great Experiences!

Kenny Thomas

Recently bought a 2016 BMW 528i Limited Edition from Ferman BMW with Gary Mack as my sales associate. Gary went above and beyond to make sure the process went smoothly. He got me more for my trade and a set of brand new floor mats. If you are in the market for a new or used BMW come to Ferman BMW they price their vehicles to sell. Ask for Gary Mack he will treat you with respect and work hard to get you the best deal.

HANLEY HORWITZ

Recently purchased a M850i and had a most pleasant overall sales experience with Gary Mack and his surrounding associates. I want to point out the exceptional tutoring I encountered from Kenny Russell, who explained and detailed the myriad intricacies included with my vehicle in a easily understandable, pleasant, enjoyable, relaxed, humorous fashion. These two individuals are the primary reason I would plan to return to Ferman's in the future.

Nick Le

This is THE BEST BMW dealer I have ever been. I don't know about the sale department but the service department is awesome. Usually BMW dealers (Berth Smith and Capital BMW) will try to rip you off or give you unnecessary repairs, but none …

Roger Mckinney

Kenny was more then willing to help me with my car. He represents Ferman BMW better then anyone I came in contact with. He even came to my house to set the garage door opener in my new car. I feel this man is very valuable to the Co. I will tell others about Ferman BMW only because of Kenny Russell and his interaction with me.His demeanor is excellent. A 71 year old 1st time buyer. Roger McKinney

k S

Tom berges and Joe cleaver are the man! Thanks for the smoothest transaction!

MARK G. KANTZLER D.O.

Good experience. Very nice Customer lounge, friendly Service Advisors, Cesar was very pleasant and efficient. Car washed & vac is complimentary.

Darcy Frappier

Horrible Experience, beware. Was told they would run a "soft" credit report by the sales person who is the manager of the used car division. Promised me it would be soft because A) I already had financing and it would only be to get an …

Bryan C

I visited Ferman BMW to look at a vehicle that matched my criteria. Mario Borbolla was my sales representative and treated me like a friend from beginning to end. When I arrived the vehicle was already pulled up and waiting for me to inspect it. We completed the test drive and upon my decision to purchase, the magic really happened. Paperwork was completely expediently and I was able sign and drive in a relatively short time frame with zero hard up selling or pressure to purchase add ons. I also visited their service department (because of how great the sales department experience was) and had them service another BMW that I own. Hands down the best BMW dealership in a 50 mile radius. If you were on the fence about Ferman I can tell you the search for a trust worthy dealership is over.

Dr Nicole Murphy

St Pete BMW has always offered the best service and people are actually competent there. This is the worst service I’ve ever had.

Phillip Eftekhari

My Wife and I were shopping for our INFINITI , that we came across Ferman BMW dealership. Mr. Dan Macdonald Our Client Advisor was the one who made the entire process so painless and easy for us. HiS DEDICATION and customer service is truly second to none. He is straight shooter and very honest. When we left the dealership , we felt very good about the deal he had helped us with. Dan stayed up till late hours that night to make sure our paperwork all goes well without a glitch . Mr. Scott who was in management also had an outstanding service . He smiled and helped us all evening and complete the entire administrative work despite the fact he had his family waiting for him that night. These guys were truly customer service oriented fellows . Specially DAN who gave so much of himself that evening. We highly recommend DAN To anyone who is looking to get a great service and a great deal. To all our friends and family . I will no longer look to anywhere else for my future car selection , Because at Ferman these guys gave me a good experience. Thank You DAN and Thank you Scott for making the process so easy memorable and with fun. Phillip & Nicole

Murad rashid

Great experience all around. From Bob the GM to Karl the sales manager, and finally to Dan in sales, who went out of his way to make sure we were satisfied with our new car experience. I’m a pretty tough guy to deal with when it comes to car negotiation and my wife is pretty picky about her car, and these guys went above and beyond to make sure were satisfied with our purchase. I’ve had problems getting deals done in the past at this particular dealership, but it’s refreshing to know things have changed under Bob’s new leadership and salesmen like Dan who are willing to listen to a customers needs and accommodate. You’ve earned our business for life. Thanks!

Cynthia Bayyari

Dan was great to work with. He did everything he could to make sure my daughter had the best deal. Very polite and patient with us. I would definitely recommend this place to anybody. Make sure you see Dan first!

Andrea Chen

Had the pleasure to work with Kenny Russell for an issue I was having in my brand new 2019 X5 audio. Not only he was able to pinpoint the issue he also showed me tricks on how to fix it. No wonder he's the BMW genius. You should definitely contact Kenny if you have any questions on your BMW!

Bridget Breland

How do I begin to thank the Fantastic team at Ferman BMW for helping make it as smooth as butter for me to purchase my awesome 2018 X5? By saying you made what could have been a super stressful process a breeze with your patience, knowledge, great attitudes and professionalism! And who is the 'A' team (A standing for Awesome I am referring too): It's Kenny Russell, Cleo Coney, Erin Chaparro, and Alan Mazu. Even the Reception at Ferman BMW is wonderful (sorry I wish I remembered her name but I did bring her a mocha as she helped set me up on an last minute appointment with Kenny who's is Truly a BMW genius and super cool to boot). I was in an accident and my Audi got totalled. I was so sad to have to buy a new car because mine was paid off and who wants car payments. However, I'm a realtor and really did want to get an very nice SUV as that would be easier/ more comfortable for my clients than my A6 Sedan. I first met Cleo when I came to see my soon to be 2018 white X5 Hybrid. He was so friendly even though it was late and probably the end of his shift. After the test drive I was hooked. Interesting because I had been dead set on buyer a Jag or Land Rover SUV but as a previous BMW owner knew I had to give them a try. On March 9th, I bought my dream car thanks to the 'A' team! (Sorry for the review delay. But Springs is super crazy busy for me as a realtor) Alan you're a VIP in my book for helping be one too. Thanks for having such a great team. Cleo you made my mom very happy getting me those matts and with your great attitude;) Solid Rate and thanks for knowing your stuff Erin and looking good doing it in those cute heels. And Kenny you went above and beyond helping me to understand all the cool technology. I mean he even perfected my bass/audio settings. Now that's customer service! I'll be back for more Apple Carplay advice and car washes and to say hi:) Kenny Russell, Cleo Coney, Erin Chaparro, and Alan Mazu Thanks a million. And who ever your management is tell them I said you all deserve a raise:) Sincerely-Bridget Breland

Anne Akridge

I was pleasantly surprised at how easy of a process it was to buy my new car with Ferman BMW. I worked with Alexis DeFreitas, Client Advisor and she was fantastic! She spent enough time with me trying different cars, knew all about each of them. The management was very friendly, no pressure and the customer waiting areas were very clean and comfortable. Finance was a pleasure to work with and Toby the BMW Genius did an excellent job walking me through the tech. I would highly recommend this dealership and will buy from them again.

Francisco Pena

They have a great way to treat customers always keeping and honest and clear communication. Before our visit, they kept doing follow ups and once we got there, they took the time to show us the car and make sure we were comfortable with the …

Jim Slingo

Ordered a 2019 BMW X3 to replace my wife's X4 . Steve Venden handled the process flawlessly and the credit we received for my wife's X4 was very fair. This is the 7th BMW I have purchased from Ferman and would not go elsewhere . Jamie Anesse in service is our go to gal for service and Karl Alvarez General Sales Manager has treated me fairly since my first purchase in February of 2009

Victoria Morris

It's been a constant battle with my vehicle lately with the computer systems failing and needing new ones. I thought I was recieving pretty standard customer service until I brought my car to my normal BMW mechanic a week after getting it back from Ferman who brought me over to look inside of my vehicle to show me I had more major repairs including a coolant tank with a large crack in it. It had enough residue and build up on it that it was obvious it had been there a while. I also was not notified by Ferman of the oil leak I had until I called and even then I was just told that I'll need a new oil pan. No other explanation and no return phone call from my advisor who I left a voicemail for to know what other repairs I was going to need. Awesome. Thanks Ferman for putting me at risk with a cracked coolant tank and no notification on the issue. I spent $3,000 with this dealership in the last month and think this is absolutely atrocious behavior for a "luxury" vehicle brand. I will NEVER return to this dealership.

Scott Painton

Great people to deal with. The kind of people that make car buying a pleasure rather than a stressful experience. Will definiely continue to do business with and recommend Ferman BMW. Ask for Marcos or Phil!

Alli Compton

I am not one to write reviews but my experience with Ferman Bmw this past weekend was wonderful. I would like to personally thank Kenny Russell and Alan Mazar. Thank you for both working so hard to help me get out a vehicle I hated and into a beautiful 2019 BMW X3. I wont forget you guys and I will recommend ya’ll to all my family and friends. Thank yall for making the process go smooth and for being so professional. Ya'll rock!!

Burt Espy

Daniel MacDonald was very helpful with our purchase . would recommend.

Lee Lyles

Unfortunately I wish I had a better experience. The sales team I worked with was very professional and responsive. Based on that I decided to fly from Arkansas to Tampa to purchase a vehicle based on images and statements made about the vehicle. Unfortunately I was sold a warranty that is not serviceable where I live (yes I asked that question before purchasing) and I was overcharged sales tax by double. Not only that but the windshield was badly chipped and the leather dash was damaged and needed to be replaced. I would have expected a better level of service from a reputable BMW dealership.

W F

Awesome dealership. Very professional staff. Mr. Joseph cleaver was extremely helpful and made my experience very pleasant. Definitely will recommend to friends and family.

Amanda Deem

Karl Alvarez, Mary Keller, and Gary Mack always take care of me and their customers. this is my 3rd vehicle I have purchased from Ferman and I will not go anywhere else. They listen and make sure to find the vehicle you are wanting as well as keeping it in the price range you want.

Kathy Burrows

From the moment he came out to greet us at Ferman BMW, Dan made the whole experience a pleasure It is delightful to see such professionalism in a sales person and indeed the entire organization. Dan guided me through the financing and was …

Sandra Carlson

I stopped in the service department unannounced, as my tire pressure indicator was on. I was immediately greeted by Paul, the service manager. Without hesitation, he took my car in the back to be taken care of. When he returned a few minutes later, he spent some time showing me some really great features as the car is new and I am still learning about it. He is truly representative of first class customer service and I wanted him to know that! Thank you!!

Coping Block

Great service department and friendly sales staff.

Leroy Hunton

Bob Wagner and Ceaser in service great service, thanks Leroy Hunton

George Kowalski

This is the best dealership that I have been to and bought a car from. The experience is different from any other. Far superior! Excellent, knowledgeable, sales staff! No pressure of any kind, including the finance dept. You can order a car from home and come in and pick it up when it arrives. If you want to be treated well and your business appreciated, visit Ferman for your next car. You will not be sorry.

Justin S.

The prices are a little on the high side, but you get what you pay for... especially when it comes to a BMW dealership. Communication is solid and they offer shuttling to and from the dealership if they need to keep your car for any period of time. If there's a better option in the area I'm not aware of it.

Dante Suggs

I went to Ferman BMW looking to buy a used certified 528i I was shown one that I really liked when I drove it. it had a few issues so I tried working with the dealership to have these things fixed after the paper work was signed they stopped returning phone calls and text and my issues were never fixed I wouldn't recommend this place to anyone on top of that two weeks ago I reached out to my sales person asking about my car being fixed and she rejected my call and told me that she doesn't know what to tell me about having my car fixed. DO NOT BUY FROM HERE unless its brand new

Lakpriya DeSilva

Steve answered all my questions accurately and honestly as far as I can judge. He was very knowledgeable about every aspect of the car. Didn't waste my time haggling over price and had the car detailed and paperwork done in couple of hours. Took time time to go over the setup after the sale was completed.

Fred Ratner

Both the Sales Associate, Gary Mack and the Sales Manager, Karl Alvarez were outstanding. I did not come to the dealership with the intention of buying a new car (I still had three payments ) however, they made a deal I could not refuse. Kudos to both of them for making my experience enjoyable and worthwhile. I highly recommend Ferman BMW and in particular Gary Mack and Karl Alvarez.

Jon B

I had the unfortunate experience of getting a flat tire, but the very fortunate experience of finding this service department. They had my tire replaced and car thoroughly cleaned in under 2 hours. Douglas was extremely professional and outstanding. The gift bag was an unexpected nice touch. I’d highly recommend them.

FlyDefKnifing Edin

Advisor - Douglas Wilder - Absolutely terrible service, I brought in my BMW 335i for 2 recalls. After receiving my car back i realized that my alignment is completely off and was NOT like this before dropping off my car at BMW. I called Douglas Wilder March 20th 2019 and explained the issue i have with my alignment being off after being serviced. He stated to me to bring my in car the next morning and he will take care of me no problem. Meanwhile i live 45mins away and i drove there the next morning and he told me he cant do anything about my alignment because they didn't cause it. Which is false, I had my alignment done about two months ago before the time of my recall appointment. After going back and forth with Douglas Wilder for about 15mins in front of customers he stated to me it does not matter if i post a bad review or ever contact BBB in regards to the issue they caused because he supposedly has a lot of "good review" and it will out weigh one bad review.... I felt attacked and mislead and harassed by the way Douglas Wilder spoke to me. He is one of the worst service advisors I've ever worked with. I will never come back nor ever recommend someone to come here ever again... I want my alignment fixed in order to take care of what damage they caused...

Lou Tharp

Dan McDonald is a super representative. A true diamond of the autp sales industry.

charles weston

This was our first time buying a BMW so we did not know what to expect. We were extremely impressed with our sales Associate, David Theado. He was the consummate professional. Very calm and very non-pushy (unlike many car sales folks). He listened carefully to what we wanted. He followed up right on time. He ultimately found just the car my wife wanted. His manner of communication inspired confidence and trust. The car is still brand new so don't know what to expect with service but I hope it will be as good as the sales experience

Kimberly Hayes

I recommend Ferman BMW to everyone. I have purchased two vehicles there, My sister has purchased one, and a girlfriend of ours has also purchased her last two vehicles from Ferman. They always treat you with the utmost respect and the …

Joshua Smith

Justin Harrison made the process of trading in my car and purchasing a pre owned vehicle as easy as possible. I had a great experience here, feeling like we both got a good deal. I got fair KBB trade in, and purchased the car for fair KBB sale. AJ in finance also did a great job sorting the paperwork and explaining everything in detail and answering questions.

Dewey Day

Brought my BMW in on a recall they did a great job fast and wash my car afterwards this is where I will go when I'm in Florida from now on.

George Triantis

The perfect BMW. I recently purchased a 2019 X5 and I love it. I had the pleasure of working with Alex Wolfe who from the very start went above and beyond to make it a smooth car buying process. As my car will be registered in MD, the dealer including the sales manager, finance manager, and GM were very instrumental in making me feel confident about the deal and titling the vehicle in MD. I have purchased a lot of cars, Alex Wolfe (sales associate) is professional, knowledgeable, personable, and most importantly makes you feel like family. I am Ferman for life.

Jerry Herron

The service side of this dealership is very poor. Scheduled my 540i to have the airbag replaced which was part of a recall. It's been in the shop for two days and is still not done. My previous visits to this dealers service shop were equally disappointing despite the premium prices. A local small independent garage is much more responsive.

Kimberly Grippe

I was referred to BMW by Garrison Basinger. Additionally, I was referred to a specific service writer by Garrison and I was not impressed. The valet manager and the valet attendants however were outstanding on both visits last week - March 18th and 20th.

Jay Gaf

The staff I dealt with at Ferman BMW was terrific. The GM, Sales Manager and Jack Dennis were very professional and helpful. They worked with me to find the exact 2019 X3 with the options I wanted and presented a very competitive offer. Highly recommend.

C Dp

The service department here is pathetic. My vehicle has been to this location 5 times within 5 months , and this last time they returned my vehicle back to me with a broken hood latch. Small gesture however shows their regard for service and satisfaction. The service manager Brian is incapable of fixing my vehicle. This dealership has made me never want to purchase another bmw again, this is my third bmw I have owned and it has been a nightmare and a complete let down. I’m exhausted from continually dropping off my vehicle to this incompetent facility.

SAMIRA CONSUEGRA

During my first BMW experience I was welcomed kindly by all the team members who greeted me. I had specifically gone to see Robert Chodorowski all the way from Brooksville, based off a friend’s referral from his previous experience with Rob at this location. I was on the search for a new 3 series. Rob was ready and energetic to answer all my questions and ease my concerns. This being my first BMW i was not educated enough on the vehicles but Rob made sure to share all his knowledge and patiently present and describe the cars to me. We spoke, we drove and after many questions answered, we sat to review numbers and financing matters. Rob spent hours of his evening with me making sure all my needs were met and i was happy with the decision i made to lease a 2019 330i Beamer. Rob ran back and forth many times between patiently explaining the many options i was given to come to an agreement and negotiating with the finance guys to get the best deal for me. There was not a time when he seemed flustered or even tired of me not understanding car lingo or some financial matter. He even assured my concerns when Alan came to shake my hand as were coming near closing on the deal after he had worked out the numbers i was looking for. I never felt rushed or pressured. I was on the market searching for a new car for about a month before coming to BMW. I went to other dealerships such as Audi and Lexus. But, i have to admit, Ferman BMW provided me with the pleasant quality of professionalism and caring customer service i have not experienced anywhere else. I am very satisfied with my new car and i am looking forward to doing more business with the Ferman family! Thank you Rob C, Alan M, Scott D, and Stone!

Dr. Marc J. Rogers

Wow.. I had a great experience at Ferman having my X5 serviced. I used to deal w Bert Smith in St Pete. Never again. they are a mess. it was 180 degree change at ferman.. They've got a customer for life as Im a BMW guy--

Jackie Ambrose

Always professional.

Ryan DePrisco

It was my first time at Ferman BMW and everything was perfect! I pulled up to the service lot and was greeted immediately. After going inside, I spoke with a charming employee by the name of Stefanie. She was great and very helpful, she even messaged me a few days later asking how everything was with the car and if I was satisfied with the visit. That to me, is what makes businesses standout. Great job Ferman BMW!

Jay Pinard

I am currently in a 2016 BMW 750ix. While I was extremely disappointed in Reeves BMW in Tampa, as well as how BMW of America @bmwamerica handled it, Ferman BMW personnel were fast, polite, and informative. This made me reconsider the immediate selling my car and going with another brand. I will keep the car for the foreseeable future but will most likely move to a Mercedes Benz due to the distance that I must drive in order to receive respectful service. BMW of America, you should reconsider your approach to handling customer service complaints in the future. While I will keep my car for a few years, I most likely will not purchase number 8 due to how things were handled. BMW has absolutely lost a long time customer.

Betzy

I worked with Alex Wolf and David Theado. Both guys have an impressive amount of knowledge on BMW history and really know BMW. They not only drive BMW but they have a passion for them. I've visited other BMW dealerships and one specifically I use for service and no way do they have anything on Ferman BMW in Palm Harbor. I can't speak for the whole dealership but Alex and David are both excellent. I'll be taking my X5 and 428I in for service very soon and will update my experience with the service department. If you are looking for a new or used BMW please do yourself a favor and check these guys out. You can not go wrong with either one. If you are into tuning and M performance upgrades, yes they have you covered too. Even if you do not buy something just the conversation alone is worth visiting these guys. Betsy and Allan

RK Jamieson

Salesman Kenny Russell did a fantastic job - quick deal, fair price, no games, very helpful. Highly recommend Kenny. Joe Cleaver in finance was also superb.