Reviews of Dimmitt Cadillac of Clearwater (Car Concessionaire)

Paul Vogelgesang

Excellent service and facilities. Patricia Jones is a congenial and conscientious facilitator.

Luis Rodriguez

Leasing the XT5 was a smooth experience Patrick and the rest of the team did a great job

Mozart lupe

Took my Hummer there for a recall they suck. The end

frankjr75

9/25/2019 I recently went down to dealership to test drive a pre owned Chevy Malibu. Just for coming down Dimmit Cadillac advertised a $25 visa gift card just for coming down and test driving a vehicle which I did. I even made an offer to purchase the vehicle Its been 10 days and management has yet to active my card. I met all of there criteria and then some. No one is returning my calls and the activation code they gave me doesn't work with the marketing company My experience in one word " Deceitful" Buyers stay away!

Terrace Park Suites

I have to say, my dealings with the service desk, from the time I called and asked to get my headlights replaced, was fantastic. I would like to mention that KEN is an awesome service agent. He is born to do his work. Very hospitable, fair, and listened extremely well. I had a custom front grill and he took every measure to ensure it was removed properly. If you have a Cadillac or want one, you should go here. I couldn't believe the level of service. It was a 10 on a scale of 1-5! Thank you Ken! Matt

Teresa Norton

Over the last four years since I've been coming to Dimmitt Cadillac, Patricia Jones has been the most helpful and friendly representative that I've ever had. She provides accurate estimates, has my rental waiting for me when I arrive, and sends me notifications via text when my car is ready. It doesn't get any better than that. I could never ask for a more service oriented representative and as long as she is there, I will be there to service my Cadillac.

Jerry Dworkin

Patricia is always friendly, professional, knowledgeable and always takes care of any problems that may have occurred. My experience at Dimmitt Cadillac is always made more pleasant and satisfactory thanks to Patricia Jones.

Scott Mavis

Ryan Davis in Cadillac service always takes great care of me! He strives to do the best by me and my vehicle. Highly recommend him and the Dimmitt Cadillac dealership in Clearwater. Thanks Ryan! -S. Mavis

Larry Van

As always, Ken Scott greeted me warmly and was attuned to what services were required as well as what I wanted. I am always treated fairly at Dimmitt and feel they do their utmost to ensure my complete satisfaction with their services.

Lynn Kislin

Excellent Service. Friendly staff

Michael Jackson

Thank you for my new to me SUV and thank you Ian Harrison for outstanding service in helping me make my decision. I appreciate all the time you took letting me test drive several models so I could decide which model I wanted. Thank you to the management for also making me feel welcome and to the finance department she was sweet and polite. These are people I like to do business with.

Mike Penn

I came in with what I thought was a bad battery. My service advisor was Kevin Hamby and he did a very good job explaining what the issues were. Not only was my battery bad but there were some other issues that had to be taken care of. The lounge for customers was very comfortable and I could not ask for more. I think Kevin and the rest of the Dimmitt staff are great.

James Gulino

This is my 5th Cadillac purchase experience at Dimmitt and Mark Robinson was by far the best salesman I have ever had the pleasure of working with. He made buying a vehicle a very stress free, no pressure experience and truly was committed to finding the right car for me. After purchasing my car Mark Robinson spent a good amount of time showing me everything I ever needed to know about how to use all the gadgets that come with the Cadillac. Do yourself a favor and seek out Mark for your next vehicle!

Laura Todd

Patricia Jones works hard to ensure satisfaction and convenience. It's great working with her!

Devon Vocke

Had a great buying experience here. Abraham was extremely knowledgeable and helpful. We'd buy another car from him today if we could. After many sub-par experiences at other dealers, it was refreshing to visit Dimmitt. They made car buying enjoyable.

Rocky Ainsworth

Patricia Jones did an excellent job of keeping me informed every step of the process! Very knowledgeable and extremely great customer service

Alex English

Absolutely great service. Exceeded my expectations as usual. I would highly recommend Dimmitt for both vehicle purchase and service.

Cindy R

I purchased a vehicle from them 6 months ago and it has been non stop issues . I’ve felt ignore, no one returns calls and just throw me back in forth from department to department . I read such great reviews and decided to make the drive but I was completely disappointed. Sometimes I feel that since I’m a woman I’m not being taken serious at all . I do not recommend this place at all. I’ve purchased in Mercedes and Lexus and never had an issue with any dealer . I’m still trying to get my issue fixed and so far no luck . I don’t recommend them at all .

Deborah Powell

MY SERVICE ADVISER , RYAN DAVIS, WAS EXCELLENT . I HAVE ALWAYS BEEN MORE THAN HAPPY WITH RYAN AND CLEARWATER DIMMITT. I WOULD RECOMMEND RYAN AND CLEARWATER DIMMITT TO ALL MY FRIENDS.

Jami Chalgren

Excellent service all around! But Mark Robinson is the BEST! Buying a new car usually gives me anxiety but Mark made it a breeze. Ask for him, you will be glad you did.

David Kersey

Service Advisor Patricia Jones makes visiting Dimmitt Cadillac a pleasure! Who would think that taking your car in for service would be something to look forward to? White glove service at it's best. Thanks Trish!

Yvonne Phillips

If you're a woman, as well as a senior citizen, and you're visiting from out of town beware of this dealership. I will say up front that Ryan Davis was nice and helpful, however, I feel he was mislead by the mechanic that looked at my car. The check engine light came on the day after I arrived in Clearwater so since I was out of town I naturally took it to a Cadillac dealership. That was my first mistake. They gave me a list of things that "had to be fixed" in order for me to make it home safely. $3500!! So stupid me I believed them. They had my car for a week (they did provide a rental car for me to use). The day I took it I didn't make it ten miles til the check engine light came back on!! They told me to bring it back which I did. After setting there for two hours the service manager said there was more wrong with my car. I said "will it cost me more"? He said yes......$3100!!! The catalytic converters were bad. Now why on earth didn't they find that while they had it for a week? I asked if it would make it home and was assured it would (1200 miles). I took my car and left. I was very dissatisfied and feel they mislead me which ended up costing me money on vacation I was not prepared for. By the way I had the catalytic converters fixed when I got home....$1200. Far cry from $3100. So beware!! Very disappointed and unhappy customer.

lilmcmac

I Love my new Cadillac! The sales personnel are outstanding. Jimmy Pullen was professional, caring and worked had to get the deal I wanted on the car I waited years to get. At the location it is very comfortable and elegant. I'm thinking this is my last car, however if not, I will only go back to Dimmitt Cadillac for it.

Bruce Alvigi

While on Vacation in Clearwater Florida the air conditioning on my 2016 SRX went out. I took it to Dimmitt Cadillac for service. Ryan Davis was the service advisor who handled my service request. I’ve been to many dealers for service during my lifetime but felt Ryan went above and beyond the call to take care of my problem. I was extremely pleased with the professionalism which Ryan handled my issue. The car was repaired in one day. I wish Dimmitt Cadillac was located in Chicago. I would give them all my auto business.

Louis Russo

My husband and I went to Dimmit Cadillac a few days ago to look at their new line of vehicles.We were approached by a sales representative by the name of Paul Dowman. We told him we were only looking because we had spent weeks looking at vehicles on the internet and were not quite sure what we were really interested in owning. Paul took us for a test drive and showed us several vehicles. We really had no intention of buying a car that day because we were going to test drive at other dealerships. Paul did not in anyway pressure us after the test drive. He explained in detail all of the advantages of the 2019 xt5 that we were looking at. Paul set up an amazing deal for us payment wise. Therefore within a really short period of time, we drove off in our beautiful new car. If anyone out there is looking for a new Cadillac, be sure to visit Dimmit In Clearwater and ask For Paul Dowman. You will NOT regret it. The whole experience was totally professional from beginning to end.

Rich Linehan

I cannot express how thoroughly impressed I am with this dealership! Not only do they have really nice cars but they have top-notch customer service! It all started with me finding my dream car online. I was contacted immediately and told someone would be in touch with me and that's when I came across Neil Gerbe. We hit it off right from the get-go and he was very prompt and responsive to my needs. I boarded a plane and traveled to Florida and they had me picked up. As soon as I got to the dealership I was in awe by the quality of cars they had. The car I was looking at wasn't even close to some of the cars they had on the showroom floor but they treated me like I was buying several cars! Neil met all of my needs and made this a truly great car buying experience! His whole team was amazing to include Todd Leonard who helped with the financing. I would highly recommend this dealership as they truly rolled out the red carpet for me!

Jane Curry

At Dimmitt Cadillac in Clearwater, Fl the staff is very focused on your Cadillac and making sure it's running and working correctly. The best customer service I have ever received. Kudos to the staff. Thank you, Dimmitt Cadillac of Clearwater.

Cecil Robinson

This is the place for service. I call here a couple days before I brought my car in, the receptionist says ok I'll let you speak with Ryan. It's one thing I like when your dealing with customers, that is customer service. So I explained to him what I wanted to do, without any further explanation he said ok Mr. Robinson I'll make you a Monday morning appointment, asked me are you going to need a car. Monday came wifey drop car off. Long story short when I pick up my car I meet Ryan he never seen me before he greeted me as Mr Robinson soon as he heard my voice, one of the nicest guy's you can meet. He gave me the breakdown, and said your all ready. This guy get way over a 10 ranking he made sure I was very satisfied. When I pull out on the service road to leave I wish I could have took a selfie because I was smiling so hard it was crazy. I could tell the difference as soon as I hit it. I was back, the car rides and shifts like I just had brought it. Ryan that's customer service man you are the bomb appreciate you for all you done....

Muhammad Bashir

They did a great job with my Tesla. U had a bunch replaced too there days but was awesome. They gave me two used headlights and only made me pay for labor. I had been waiting weeks to get those fixed because Tesla service centers are backed up. They saved the day and me about $300. I'll take it!!!

Michael Podgurski

My adviser, Ryan Davis, was both knowledgeable and professional. He listened to my concerns and was able to communicate those to a service technician. Ryan communicated the technician's findings to me promptly and my issue was quickly resolved.

Tim Nemes

Always the best in the sales and service area. I have bought a few Cadillacs here and don't live near this dealership even. I drive to Dimmit to buy vehicles and have my vehicles serviced because they are that good! I have never had a bad experience there ever! All the employees are super awesome! Buy your next car or truck from here! Don't go anywhere else but here.

Enzo Cerra

My recent service experience at Dimmitt Cadillac in Clearwater was, as usual, first rate. They make the whole process customer friendly. Making reservations, reserving a loaner vehicle, check in, pick up, timely notifications during the day and then excellent quality of service for my vehicle..My service adviser, Patricia Jones, is one of the best. Knowledgeable, friendly and efficient. She makes the whole service experience "almost"fun. She has been my service adviser for several years and she is a main reason why I will always service my cadillac at Dimmitt. Clearwater

Mark Santarossa

Brought my SRX into service for a potential stalling issue. I assumed my vehicle was under warranty, but was advised that I was under mileage, but past the warranty period. I decided to keep my appointment anyway since the stalling issue was intermittent. Right from the start, Bill was extremely professional and was upfront about the diagnostic charges. I was given a ride to work (they were extremely busy and did not have any loaner vehicles available). Later that afternoon, I received a call stating that they could not duplicate the issue, but I could speak to one of their lead technicians. I picked up my car towards the end of the day and the technician advised that I could have had water in my gas tank and to fill up at a tier one station. I was expecting at least a diagnostic charge, but they were kind enough send me on my way without any charges. My car has not stalled since and I will definitely be back for service in the future!

Professional Surveillance & Investigation

We had an absolutely smooth purchase with our salesman Matt Mayers. He went out of his way to make us happy and put us in a great vehicle! Thanks Matt!!!

Brooke Nakaerts

This location is far superior to other Cadillac and Dimmitt outlets. The staff is not only nice and accommodating, but there are understanding and helpful as well. I was told by another Cadillac dealer that service on my SRX would cost me well over $1000 to repair a transmission issue i was having. Deciding to take my car to Dimmitt Cadillac of Clearwater was one of the best decisions i made. They took care of me for no cost and assured me that my issues WERE in fact covered under my warranty- where i was told otherwise by another location. I will always bring my car back to this location when i need service!

Doreen Dimmitt

The state-of-the-art restorations were incredibly impressive.

Spurgeon Hill

Praise in public; be extremely disappointed in private. I will just stay private. As the Rolling Stones sang: (I Can't Get No) Satisfaction.

Lizzy Kraus

Update- I met with the general manager, Tom, who was super nice and understanding of our situation. After hearing our story he apologized for their being an issue with the car and has offered to fix it free of charge! That is the type of service we were hoping to get from Dimmit Cadillac and we are very thankful Tom came thru for us! Will continue to recommend them to our family

Julie Rizzardi

Purchased our Escalade from Dimmitt and always bring our vehicle to the dealership for service, even though there are two closer Cadillac dealers. Our service advisor, Ryan Davis, always makes sure we are taken care of and happy with our service.

Drew Thomas

First off, Cadillac is the staple of luxury, and Dimmitt is a staple of Cadillac. As soon as you walk in, you are treated as first class, just like the peice of artwork your about to buy in a Cadillac. Steve Bower (Sales Manager), and Abraham Nieves (Sales Rep), made me a Cadillac man for the rest of my life. This is not a car dealership, it's the Cadillac of purchasing a car. Thank you Dimmitt, absolutely the most enjoyable and relaxing time I've ever had purchasing a vehicle. Customer for life.

John K

The people at Dimmitt are always helpful and polite. They have always taken great care of my Cadillacs. I won't go anywhere else.

Jo-Ann Roberts

They treated us like family. And I have a great car which I needed quickly because my other car was totaled in an accident. Thank you Dimmitt!

John Taylor

Owning a Cadillac is one thing. Who you have service it is another. Dimmitt Cadillac is the place to go for 5 Star service.

Michael Luders

Patricia Jones was very helpful late in the day on a Saturday. I had picked up a huge bolt in my tire. I called her and she was willing to stay and wait for the tow truck driver to drop off my car. She immediately called me and let me know she would make sure it was ready on Monday, And it was ready on Monday. Thank you Patricia Jones and Thank you Dimmitt!! Give that woman a bonus!!!!! She cares about your customers

lorenzo santilli

Ken, my service tech was very good to work with. I used to have Bill, however he was promoted. Looking forward to working with my new tech. Great service and as always,excellent support.

Vanessa 1st amendment

Ryan Davis is awesome! Such a nice guy. (Truly what customer service is all about!! I only had my beautiful Cadillac ATS for a month, so I was super bummed it needed work already. Ryan let me know that I was still under my factory warranty! They fixed everything so fast and Ryan was great keeping me informed. (Called me within an hour to let me know what was wrong) When I dropped the car off I apologized for the car being so messy, and when I picked it up from Dimmitt,IT WAS CLEAN! This meant the world to me because I just moved to Florida for work and I've been so busy moving and working. My Caddy baby is running smooth. Thanks Dimmitt! Thanks Ryan!!

EV Guy

They don't care about you at all at this location. I own 3 Cadillacs and have been an extreme loyal customer. They can only do oil changes for ELRs at this location. Tried to schedule an oil change and got switched over to service and then they switched me to a salesmen that never called me back and I waited at other Cadillac dealership for two hours waiting on phone call from this clearwater location. Other Cadi dealer can't do oil changes for ELRs but they can do oil changes for all other Cadillacs, Rolls Royce and Lotus....yes...go figure.

Sue Sipe

Great dealership! Always meets all your needs either service or loaners. Staff very helpful and friendly. Have purchased many cars there. Their honesty and helpfulness always brings me back.

Jon Ewing

Great people, great service

Phil McDowell

I began communicating with Julie Walker online several days before actually meeting her at the Dimmitt Cadillac dealership. Throughout our discussions, and the process of buying my Cadillac ATS, she was responsive, positive and welcoming. In other words, a true professional. I recommend others interested in a vehicle at Dimmitt seek Julie out. You won't be disappointed!

Carla Oller

Steve Audia made our car buying experience seamless! He was very informative and answered all of our questions/concerns with great detail. I would recommend Steve and Dimmitt Cadillac to family and friends. Loving my XT5!! Thank you Steve for providing great customer service!

Terry Kyle

Ken Scott took care of me from start to finish in 1st Class fashion. Thanks Ken! ; and thanks Dimmitt Cadillac.

Marie Nolan

Great deals.. Very nice salesman..thank you..

Dave McCarthy

Service Rep. Tricia did an outstanding job getting me roadside assistance and handling the service in a fast, friendly professional manner.

Alexis S

The service professionals at Dimmitt are so kind every time I stop by. Ryan Davis assisted me with scheduling a service appointment for my Cadillac. He was able to quickly get me scheduled and was extremely helpful with any questions I had. I appreciate his excellent customer service, and that he always makes the extra effort to say "hi" and see if I have any questions/can be assisted with anything while I am at Dimmitt. I definitely know that my vehicle is in good hands and feel comfortable reaching out to him if I ever need assistance. This is very important as a customer. Thank you, Ryan!

Mike Meoni

very good service Ken and Patricia at the service desk take great care of us.

Susan Mugnai

I have been to other dealerships and this was my first time at Dimmit. It was the best experience I ever had buying a car. I was in a bad situation and they were able to help me. Paul was a straight shooter and was able to help me get into a new car. He never once sold me and made sure I understood everything. This will be the place I go from now on.

Hugh Mckinney

My experience at Dimmitt was nothing short of excellence. They made sure that I was getting every incentive to get me the best deal for the car I wanted. Thanks Kathleen!

Vince Scully

Both myself and my wife felt comfortable and at ease buying a car from any sales dealership in our life's. Mark was easy and interesting to talk to...No Pressure. Very layed back. Our 5* rating for Dimmmits Cadillac experience!!!! Many thanks and will refer our friends in the Sarasota area to them.. Again. Thank you..

stillfuture 207

The staff is the nicest people I have met in a long time. Todd was extremely nice and they have a McLaren dealer right next to them, also Dimmitt, and their staff is also really nice. I am a young car enthusiast and they knew we were not there to buy and still took time out of their day to help us. I would highly recommend it.

Ellen Pangallo

Just went to see the new 2020 car comung out. It's beautiful

Vu Nguyen

Ken is the best service adviser (clearwater location)

Sandy Block

Great experience! Mark Robinson gave excellent customer service.!

Jodie Southern

The service at Dimmitt Cadillac is always top notch. Ryan Davis assisted me most recently and he was great. I would highly recommend Dimmitt.

Nick Drizos

Called Dimmitt yesterday after seeing a certified Cadillac online. My luck, Scott was the sales person that picked up the call. In our 10 min conversation he answered all my questions and I gave him an offer. He passed the offer along and the deal was done within 10 minutes of my first call. Well I picked the car up today and it was even better than he described it. He took great care in the explanation of features and never once made us feel rushed. Working with Eric in finance was another easy fast experience too. We love the car and look forward to sending friends to them soon! Thanks again!!!

Nadine Hughes

Have you ever wanted to travel back in time to the 1950’s? If so visit this dealership! Do you enjoy rubbing your husbands feet when he gets home from work? Endlessly slaving away at home? Or leaving all the decisions up to your man so you don’t hurt your pretty little head thinking? Then this dealerships for you! Ladies, do enjoy sitting in the passenger seat of YOUR brand new Cadillac, because let’s face it-women can’t really drive- Then Dimmitt Cadillac is for you! But seriously, The first time I went to pick up my new vehicle with my husband, the salesman completely ignored me, as in didn’t acknowledge my existence- until my husband pointed out that it was actually my car, not his. The lady at the loaner car desk took my drivers license and insurance for me to drive the loaner while my vehicle was being repaired. She then proceeded to walk my husband and I outside, handed my husband the keys and was kind enough to open the passenger side door for me- even though my husband wasn’t even listed as a driver. The only person who actually listened when I asked to be contacted regarding my vehicle was our service tech Bill- his service and communication has been wonderful and is the only reason I gave 3 stars. Literally, ALL THREE STARS ARE FOR HIM. Otherwise I’d give a 5 star rating in time travel, and a 1 star rating for being completely unable to understand equality and respect for women in 2019.

Mike Shoro

Always a great experience when I go to Dimmitt Cadillac service department. Kevin Hamby is very courteous and attentive. Just a great environment and atmosphere that they project over there.

Rick Richert

Kevin Hamby in the service department went way above and way beyond to make sure we got the help we needed to get our Caddy serviced and back out on the road in as short a time as possible. He saved us $$$ by checking for manufacturer warranty/recall info as well. Thanks Kevin. We will be back.