Reviews of Courtesy Palm Harbor Honda (Car Concessionaire)

Christia McCann

Great fast service. Great price with coupon

Craig Lichter

Coach was professional and courteous. In addition he was proactive; anticipating I would need a loaner or rental. He arranged for the car rental and ride to Enterprise. Coach also kept me update on the status of my vehicle via text. The entire experience was perfect. Thank you for the excellent auto repair experience.

Daniel Somerstein

Unique car went on sale Friday 08/23, called to schedule an appointment same day at 2:30 pm, 2 hours prior received a call asking not to come because the car needed the A/C fixed. I was then promised a text or call with an update to see and purchase the car. Received an update on Saturday via text that the car was still being serviced and that I couldn’t see nor purchase the vehicle. Called on Sunday and was told the vehicle didn’t pass inspection and was sold to a wholesaler, when I ask how can I get in contact with that wholesaler was transferred to a manager (Nancy)that actually told me the car was sold on Friday 08/23. Very confused at this point explained Nancy all the events that took place and expressed my dissatisfaction given I was told the car wasn’t available to see nor to purchase. Her explanation was that the person I was dealing with was from a outside company and that I should have called them directly. My feedback was to pick their vendors more carefully given that is creating confusion and customer dissatisfaction and that I was clearly going to share my experience online. At this point decided to accept reality and keep on looking for the same car (took me 8 months to find this specific car in this condition, car is meant for recreational purposes and has an emotional meaning to me ) However I have decided to spend the last 20 minutes writing this complaint because I received a call from Tony (used car sales manager) who called back after my conversation with Nancy. He asked for a description of what happened, he then informed me that the car was sold and delivered on Friday. He never once apologized for the terrible customer service and lack of communication and basically told me that car was sold. I told Tony that unfortunately I was going to have to share my feedback with other consumers and then he threatened me to look me up and leave me negative reviews. When an employee of such a large company who apparently does a good job at providing clients with a good experience threatens you it is very concerning. I hope this doesn’t happen to anyone else. I am very disappointed, insulted and concerned that someone can operate under a corporation and is personally intending to look for me and give me negative reviews.

Chantha Nak

Unfortunately they sold me a used car with suspension issues that they say would get fixed. I took their word for it. Still hearing rattles/knocks whenever I go over a tiny bump in the road. Asked them to fix it and they said they will not be making anymore fixes to to vehicle. What else can I do?

Deb Canavan

Did not have to wait long for oil and filter change; and they also did the recalls at the same time! Free water and coffee helps also. And very friendly.

James Wilson

Super great place to buy. Jim Wilson is the man to see to buy a great car. No pressure and works hard for his customers

Jacques Marion

Courtesy Palm Harbor Honda is one of the nicest dealerships i have dealt with in 35+ years of driving. Valerie, the Service Representative greeted me with a smile & proceeded to make me feel right at home. This was an unplanned visit as the 2007 Honda Odyssey, which had been sitting for a while, needed a jump to get the battery to start the engine. I drove there without an Appointment. In just under 1 1/2 hrs, Honda tech replaced the warranted battery and i was on my way. Valerie went over some additional services based on mileage & last time the vehicle was in, yet in a low key approach. The Service waiting area is very comfortable with different options from watching TV to sitting at a table working on your own computer device. Very friendly staff. Thank you Valerie and the Courtesy Palm Harbor Honda staff. I left with the problem solved and an appreciation for a staff that prides itself in being Customer Friendly.

James Ellston

I was a bit apprehensive about dealerships from past experiences. The whole atmosphere in the Palm Harbor Honda has been amazing. From the test drive to the delivery has gone as perfect as I could have hoped for. I was very surprised to find they had tinted the windows and installed wheel locks which I had planned to do. This was a definite 5 star experience.

Michael Radzewicz

Greeted with a smile from every employee. Service wait time was short and everything I had addressed was tended to and resolved. Thank you to Valerie and the rest of the Honda team for taking proper care of my vehicle.

Andrea Lowney

Valerie made everything go smoothly. Great job! She’s our go-to person at Courtesy Palm Harbor Honda!

Judi Santana

I appreciate knowledgeable staff. My coach Richard Hohenthaner explained the whole process, guided me to the fancy coffee maker, found me when it was all done to make sure I understood the receipt breakdown. I’m always amazed at the 5 star treatment I receive from the moment I pull up until I leave. Thanks for being so wonderful

dave hom

Tony the sales manager was awesome. Very Good guy, courteous, respectful, and goes above and beyond for his customers. He went out of his way to find out the details of a vehicle that I was interested in which could not be located and went ahead and walked the entire lot in an attempt to find the vehicle. Turns out the vehicle was pending sale but Tony provided additional options to what my needs were and made the sale. Unlike Others who just provided the wrong direction and provided no concern for the customers needs. Members of management should have better concerns...... All in all my experience turned from horrible to awesome cause “My son Loved” the vehicle Tony offered. Thank you Tony, I appreciate everything you did!

Geevie Liston

Customer service rep Lori was courteous and knowledgable. Transmission fluid exchange (plus multi point inspection and car wash) was done in one hour. Price (with 15% ladies discount) was reasonable.

Beth Linville

Convenient Saturday hours. Friendly and helpful staff. Car was ready as promised. Was expecting the inside to be vacuumed- but overall great experience.

Halina Thomas

Wonderful experience! We checked with other dealers, this one had the best deal by far. Eric Perkins was amazing... very knowledgeable and very helpful. Would give him more than five stars if possible! Mark in the office was also very helpful, made it pleasant to write that check! Would definitely recommend this dealership.

Stacha Morris

I reviewed this place a few months ago and initially gave them 5 stars. Well that was before I had my car for 3 months. My car is in horrible condition and they sold it to me for more than 2x what it’s worth. I’m single and know nothing about cars or car dealerships. They did not let me test drive the car, which I thought was really strange, but for some reason I still trusted the dealer. My car doors were all coming off on the inside a month after I bought the car. My bumper is coming off and when I called about it, Mike, (the same guy that sold me the car) told me I’d have to pay for them to fix it and he’d call back with a price. This was the week that I bought the car. I had to go back 3x to redo paper work because they kept refinancing my car. My credit had a total of 14 hard inquiries from them constantly checking my credit to keep refinancing it. My credit score dropped. This is the second time I’ve gotten screwed by a car dealership in Florida. Long story short I will be taking a man, or mechanic with me the next time I buy a car. The only thing ok with this car is that it’s pretty good on gas. I’m now currently looking into getting a lawyer. Please, refrain from buying a car here. And if you do, be sure to know about cars or take someone who does. And if you are a woman, DO NOT GO ALONE!

Rick Stutzel

T'Lira went above and beyond to get our Civic's A/C blowing again! Thank you, T'Lira!

Chris Mecko

Austin Surette and Lindsey Lerma corresponded with me through email and text as I requested. They were prompt and attentive. Austin finalized the deal in a no-nonsense timely manner. He was very thorough in "setting up" the car presets. The ambience of the entire dealership, Courtesy Palm Harbor Honda was professional and chill. The no pressure, respectful approach won us over.

DIEGO MESA

Valerie Belle very profesional

Aja Chambers

Everyone that is there is wonderful, helpful, just an all around good vibe when you are there. Keep doing what your doing Courtesy. You have courtesy in the bag

Julie Wanshek

I needed lots of work done on car. I was informed every step of the way by Johnny C. Edy my shuttle driver was fantastic. Very impressed with his driving skills. Once I was called to pick up car. It was ready. Thank you.

Chaia Farrell

Johnny is the best service advisor. I travel past two of Honda dealerships, that are closer to my house, because he’s so great.

Vernon Miles

Buying cars can be a very stressful process. Not at Palm Harbor Honda. All of the staff were courteous, helpful, and never pushed you to buy a car. I would recommend them to any of my friends who are looking to buy a car

Lise Landry Alives

T'Lyra is wonderful. She listens, is friendly and kind, and effective. Barry the shuttle driver was great as well.

Terri Ryan

My salesperson, Christian Perkins, was a true professional. He took the time to listen to what I wanted and what I could afford and suggested the perfect suv. He made the process fast and seamless. I would highly recommend Christian Perkins at Courtesy Palm Harbor Honda.

Alice Visinaiz

Everything was fine as far as the oil change. But it would have been nice to have been told that my car was ready. My husband had to ask and that person checked and said it was done long time ago. And said it was outside in the lot.

CC Cantone

I have had great experiences at Courtesy Honda in Palm Harbor. First one was buying a new car. The entire process went very smoothly. Joseph Childers did a fantastic job for us. The second was having a used car inspected prior to purchasing in a private sale. Service advisor Justin Ellis accommodated us even though we were an hour late for our appointment. Great job all around by both staff.

Sharon Kendall

Great buying experience with them, helpful, and friendly, even after car was purchased.

SQLMAN sqlman

Great service , good prices..I always got my Honda Accords oil changed here and the people are great. I will be buying my next car here soon! Derek Federico

mark smiley

After having a not so good experience at Ocean Honda with the service manager “only” everyone else was great. I went to Courtesty Honda Palm Harbor and dealt with Doug and James. Both were truly professional and help me get my car traded in at a fair price and in a brand new Honda Civic EX hatchback. Both addressed my wants and needs, never pressured just helpful and friendly. I would recommend Courtesty Honda to anyone in the market for a new or used car. PS I really like this car guys, thanks Mark Smiley

Irene Karas

Great service. Johnny saved the day. THANK YOU HONDA. IRENE

Michael Piguet

My wife and I went there Sunday at 12:15. Met for the first time, Luis Serrano. He was very informative. I mentioned to him that our intent was to get the lowest payment possible because I was I'll now. He showed us a civic. We liked it. After the test drive, I told Luis I was feeling bad and had to leave.He said if we can stay 5 more minutes, he would have no.s ready. (I think he forgot,or didn't care about how I'll I told him I was.) He got the vin off my car,and I gave him my payoff info, and left. He said he would e-mail info to me. Don't know how, but he got the wrong info. Nobody e-mailed, or called. I called Palm Harbor Honda at 4:45. Operator said Luis had left but she would give manager my message, so he could get me the no.s. He didn't. Monday morning I called dealer and asked for Luis. He said he couldn't get the no.s where I wanted them. (So I guess I wasn't going to hear back.) He called me back 1 Hr later with a 395.00 monthly payment on a advertised 229.00 Lease. He saw, and got the info off my car, but the estimate had the car owner and color wrong.. Long story short, I won't deal there..

Marco Marcos

Ok to be honest iam giving the 5 stars for the professionalism, managers there are so professional and will take care of you themselves. Also the place is super clean they have a good variation of free snacks which is a nice touch i have to appreciate. One thing is im not sure that I can trust the workers inside, but don't worry about it, if you feel something wrong talk to them and they will do the best out of them to make it done perfectly.

Tom Brinkley

The service department is 100% focused on delivering top notch customer service. The waiting area is clean and well stocked with snacks and beverages.

Adrian Gazawi

Amazing individuals, very happy, and satisfied with my car. Great customers service, very professional, courteous staff. Shout out to SANDRA YOUNGMAN, she an amazing human being. I definitely, recommend this dealership, hands down.

The Jewelry Workshop of East Lake

Upfront pricing, very friendly staff. Andre and the team at Courtesy Honda were very helpful and fair when I was purchasing my new Honda Accord Hybrid. I highly recommend them.

Teresa

Valerie has helped me on two separate occasions. She is extremely knowledgeable about Honda’s, which I love. She is available every tine I have a question, and updates me often and thoroughly about my vehicle.

Vickie Eby

Mike Moceri was an absolute delight to work with. He listened to me and answered my questions, understood my concerns. He was not aggressive, or pushy, or tried to pressure me into anything. It was a very comfortable interaction and I would highly recommend Mike to anyone interested in buying a Honda. The financial person, Murad(?), was also wonderful to work with. Again, no pressure to buy all the extra items available. The entire process was great. Other members of the Honda team that I met were all so friendly. It was a real pleasure.

Sarah Alexander

Came in for routine maintenance and was greeted by nice and professional staff. Communication was great during wait and wait time was reasonable. They fully communicate what was done and recommendations for other items. They are cheaper than the other Honda location. Will most likely continue to come back here for car maintenance.

Alex Mackenzie

My experience was very positive. Service manager Lori Caron was very efficient in keeping me informed of my cars progress as I waited. The inspection detected a bad battery which was quickly replaced. I am very impressed with the excellent service....and thanks for the free car wash Alex Mackenzie

Ryan Lasher

Everyone at Courtesy Honda was great to work with. Mick and his manager, Tony, were very easy to work with. They were both patient with my wife and me, and answered any questions that we had. Even Laz, who handled our financials, was pleasant to deal with. My best car buying experience by far!

Clyde Hembree

Excellent customer service. I traded cars here and felt I got a fair deal. Everyone I met there seems to know it is about how you treat people... then when they need a car they know where to go shopping. Looking forward to a long term relationship with Courtesy Honda!

stacha Morris

I reviewed this place a few months ago and initially gave them 5 stars. Well that was before I had my car for 3 months. My car is in horrible condition and they sold it to me for more than 2x what it’s worth. I’m single and know nothing about cars or car dealerships. They did not let me test drive the car, which I thought was really strange, but for some reason I still trusted the dealer. My car doors were all coming off on the inside a month after I bought the car. My bumper is coming off and when I called about it, Mike, (the same guy that sold me the car) told me I’d have to pay for them to fix it and he’d call back with a price. This was the week that I bought the car. I had to go back 3x to redo paper work because they kept refinancing my car. My credit had a total of 14 hard inquiries from them constantly checking my credit to keep refinancing it. My credit score dropped. This is the second time I’ve gotten screwed by a car dealership in Florida. Long story short I will be taking a man, or mechanic with me the next time I buy a car. The only thing ok with this car is that it’s pretty good on gas. I’m now currently looking into getting a lawyer. Please, refrain from buying a car here. And if you do, be sure to know about cars or take someone who does. And if you are a woman, DO NOT GO ALONE!

Norm Adams

I was very pleased with the buying experience at Courtesy Palm Harbor Honda. I was an out of town customer and they treated me with professionalism and did an excellent job to ensure I was satisfied. My salesperson, Jose Vargas, was very courteous, responsive, and accommodating, knowing I was an out of town customer. I would certainly purchase from Courtesy again in the future. Ask for Jose Vargas. Adams, Charlotte, NC

Frank Macauley

I arrive early for my service appointment. My car was ready at 10:38 however, I wasn't notified until 11:50.. I was in the waiting area for the whole time with the exception of a 5 min trip to the rest room. I sat at the only table, before moving over to a chair directly behind the individual that checked me out. I was informed that they were looking all over for me, yet I wasn't 10 yards away. I am hearing impaired, so I pay very close attention. Representative did call me on my home phone. While driving home I passed to other Honda Dealers. I would expect that they would be more cognizant of customer service.

fire guards

The customer service agent was Excellent. Very personable. They were unable to wash my car through the machine due to the roof racks and the service agent went and hand washed it That was above and beyond.!

Daniel Fuist

Arben did a great job helping me choose my new car. The whole team at this location is very friendly and gives good recommendations. Highly recommended.

Jeff Sterns

Unbelievably quick, easy and great service costs!

MLGHOUSECAT

The experience here was beyond phenomenal, all of the staff members were courteous and respectful the entire duration of my visit, and if you’re looking to buy a car here, ask for Christian, he’s an exceptional salesman with a great sense of humor and an extensive knowledge on the vehicles on the lot. All in all the process couldn’t have been any smoother, and I’d recommend this dealership to anyone looking for a new vehicle.

Sarah Schneider

Who likes car shopping? ....NO ONE. However, if you want a new car, this is a necessary evil. I did loads of research & spent hours at another dealership prior to arriving at Courtesy Palm Harbor Honda. I was all set to drive from St Pete to Brandon (they have a rep for having the highest inventory), but their reviews are terrible. Thanks to the reviews, I chose Courtesy Palm Harbor. I drove the 35 minutes up to Palm Harbor on a Sunday & met Mick as soon as I stepped out of my car. He wasn’t pushy, was pretty laid back for a car salesman & showed me exactly what I asked for. Mick even humored me & showed me the exact same duplicate car I had just test drove, so I could choose between the 2 identical cars. The negotiating process is the absolutely annoying part of a car purchase. Tony (sales manager) and Mick worked to come to a mutual agreement between us all for the sale price & after some frustration, anger, and calming down... 5 hours later, we all came out happy. The financial manager even got me a great interest rate (better than my own credit union) & worked through the paperwork in a surprisingly timely manner. Mick even helped me sync my phone with the car & set up some basic features in my new HRV. I love my new car & greatly appreciated the follow up phone call from Tony a few days later to iron out a few last minute questions/concerns. Also, service prices can’t be beat, so I’ll be doing the 30 minute drive back up to Palm Harbor for oil changes & in 8-10 years when I’ve recovered from this negotiating process, I’ll be back to Courtesy for another car.

Jose Zamora

T'lira is a very efficient and professional member of your team, I'm glad she's taken care of my last 2 appointments. The service provided was excellent.

Joseph Baker

Greg was my service advisor and does a great job at reviewing my emergency service (tire) as well as reviewing my current service records. During the review he noted my maintenance program, and included the tire rotation and oil change-filter, plus complimentary car wash with yesterday’s emergency tire service. As it was a busy day after the Labor Day Holiday, I was delighted that Greg was able to schedule me in yesterday. In addition to the service, I asked him about sizes for the SUV’s . He brought me over to the HR-V and had me get inside the cabin, as well as directed me over to the person who would be happy to answer questions about the SUV. Greg was excellent, professional and a very helpful and intuitive person and a huge asset for the dealership. Sincerely, Joseph A. Baker

Urvi Parmar

Sandra Youngman, gave us the best service and best deal for our new Honda Accord 2.0 EXL. She is very patient, friendly and soft spoken lady. I love courtesy palm harbor !!!

K. Beal

Palm Harbor Honda has a great crew. They are very helpful with keeping you up to date and getting everything done right correctly and promptly.

Mary Chrisochos

Great service, Coach kept me informed along the way and the prices were really fair. My car is now running smoothly!

Roberta Crafton

Just leased my fourth Honda with Courtesy Palm Harbor and my amazing salesman, Jim Wilson! Won’t go anywhere else! Love my new CRV

Heather Zumpano

Arban was very nice and accommodating. He found the car I was looking for, let me take a test drive, and gave me until the next day to consider my decision. The paperwork process was easy and the vehicle orientation was enjoyable.

Ted Lilley

They were courteous and answered all of my questions. The process was as painless as any dealer purchase I've made.

skullcandy0009

Very please with the level of care they have provided me thus far. If you go to Courtesy Palm Harbor Honda, and you’re looking to get into a car, ask for Sandi. Especially if you’ve gone elsewhere, and you want to get the most competitive price possible, she’s the one to talk to. Plus she’s just enjoyable to talk, you won’t feel pressured or bamboozled into something you’re not comfortable with. Also, leasing a vehicle is great, I mentioned that there was a spot of stitching on my steering wheel that feels like it’s coming out, and because of that, they looked and found another spot that I was unaware of. So I’m getting a new steering wheel! Wasn’t expecting that, but I’m grateful to know that I really should let them know of any small imperfections, even if it feels insignificant!

Timothy McMullen

Very good service experience. They were able to accommodate me the same day. Oil change took about an hour but gave me time to relax in the nicely appointed waiting area. Service staff were extremely professional and they gave me a list of items that may need to be serviced soon. They were spot on as the list was nearly identical to the report from PGH PA only two months ago. They do not try to up-sell you on services and the price for the oil change was extremely fair. This dealer will be servicing my vehicle for the rest of its useful life!

Cheryl Gajdos

Wonderful purchasing experience. Fantastic sales associate. Made it so easy...

Mackenzie Ellor

Sandi was an amazing sales representative! As a first time buyer, going to a dealership can be intimidating. The team at Courtesy Palm Harbor Honda were so welcoming and informative. Thank you for such an easy and painless car buying experience!

Roz Canas

Every time I get my car serviced at Palm Harbor Honda, it’s quick waiting time and the Staff are all super nice and helpful if you need anything. A special thanks to my service person Johnny! It always does the best for my car. I actually stop going to Tampa Honda bc I like PHH service better!

Heather Fink

Very disappointed in the level of customer service. I had an unexpected problem with my Pilot, so to be fair, I didn’t have an appointment. But my “check-in” email and text didn’t occur until I had already waited an hour. I ended up missing the shuttle because no one had given me a time estimate. I took an Uber home and got a ride back in the afternoon to pick up my car that had been “complimentary washed” and was covered in water spots. My dirty car looked better than what I picked up. No joke - I have pictures of the “washed” car. I usually receive great service at this location - but not this time. I may be taking my Honda elsewhere in the future.

June Barbour

The Service representative, Cannon, was very nice and easy to speak with and explained everything very well. I didn’t like the smell left in my car, though, it gave me a headache and smelled very chemical.

V

Joseph Childers is the BEST!!!! He helped us get a great deal on an Odyssey and we are in love with the van! Every one at Palm Harbor Honda has been amazing! We drove an hour to visit this dealer and it was well worth it.

Becky Russell

Staff was friendly and efficient. The up sales portion made me feel like I was at the Cadillac dealership. Would have given 5 stars if it wasn’t for that

raychel blardo

Jim was fantastic! He made our car buying experience painless. Jim went above and beyond to make sure we were comfortable and well taken care of. Mark in finance was phenomenal as well. Extremely friendly and made us feel like family. I couldn't be happier with the entire experience.

Dorothy Mcguiness

Very fair, patient, not pushy, excellent customer service!! Was worth the hour drive each way! More than satisfied our needs!

Thomas Wirth

Vehicle was serviced as scheduled on time. Employees were very courteous and helpful. Waiting area was clean and well stocked. Great job to all.

Fran West

Everyone was friendly, positive, and professional. Valerie was exceptionally helpful & friendly. The waiting area was clean & comfortable. The service was great, and I appreciated the free car wash!!

Alan Correira

Johnny was great. The reason I purchase Honda's for myself and wife is your service department. Best service I've have ever received from any make before.

J Lelito

Courtesy tried to overcharge me by about $150 for the replacement of the starter motor motor on my 2014 Honda CR-V. They tried to charge me $528 for a remanufactured starter. I called another local Honda Dealer (Auto Nation Honda) and they said the price of a Honda remanufactured starter was $404. I also found the same Honda remanufactured Certified starter online for $275, with free shipping. When I went to pick up my car, I challenged their pricing for the starter. I told the service to call Auto Nation Honda if he did no believe me. The service representative gave me a hard time. I insisted he call a manager the Courtes dealership. After several calls to other people and managers, in the dealership, he reduced the starter price to $408. Also, he stated that the Honda remanufactured starter was warranted (parts and labor) for 36,000 miles, from install date. However, he could not give me anything in writing stating the parts and labor warranty. After great insistence insistence by me, he made several more calls to other people inside the dealership. He finally stated that he could print (on my invoice/work order) that all Honda remanufactured parts are warranted for 'parts and labor' for 36,000 miles. This warranty should have been stated on the invoice/work order without me having to go through this hastle. Furthermore, I inspected my car after I returned home. Many of the splash guard retainers on the underside of the car were loose. In my opinion and in summary, Courtesy Palm Harbor is a very poor dealership. I do not recommend that you have your care serviced there or buy a car there. Also, my original buying experience there was very poor. I ended up buying my new 2014 Honda CR-V (approximately 5 1/2 years ago) at another local Honda dealership for $1,500 less than Courtesy Palm Harbor Honda. Also, I am very dissappointed with Honda Car Company for allowing dealers like this in their network. Also, I have performed extensive researched on Honda starter motors for the 2.4 liter engine. Starter problems, for this engine, are a somewhat common problem. Buyer beware when purchasing a Honda or having a Honda car serviced by one of their Dealers.

Dennis Johnson

ALWAYS A GREAT EXPERIENCE. I manage a small fleet of Odysseys and always have great service from sales and service.

Jared McGinley

The service center is great. Coach was my service manager. I got an inspection, oil change, fluids, and a wash - all in one hour. Great and friendly service.

Kendrick corona

Had the best experience with Jim Wilson helping me get into my new Honda! He’s the best sales person that I’ve encountered when looking for a car. Will recommend anyone to get a car from Palm Harbor Honda. Mark helped us with the paper work and was great in finding us the perfect loan option for our budget! I couldn’t be happier with how everything played out! Thank you everyone at Palm Harbor Honda.

Bruce McLennan

Very Pleased. Lori Caron is exceptionally professional. She went out of her way to accommodate my time schedule. I hope she will stay as my consultant. The Van Driver Eddy also went out of his way to help. You are fortunate to have these dedicated people. Thank you.

Jeff Bailey

Employees here are very courteous they offer free refreshments as you're waiting. They do not push for the sale too far. They have a nice location and keep the facility in Tip-Top shape

Jonathan Deckert

Needed a quick battery change in my S2000, the team took great care of my car and jumped on the work quickly. Hardly a wait to get my car back. THANK YOU!

sonia ruser

Gregg Rodenberger was completely professional. I was treated GREAT by him and everyone else at Courtesy, The services to my Honda Civic were explained to me in full. I am a satisfied customer and rate my visit and prior visits EXCELLENT.

James Brzycki

Courtesy Honda Palm Harbor did a fantastic job on my last visit. The waiting room was comfy and I really appreciate the free coffee and snacks! My service advisor Valerie took extra time to explain the answer to my question regarding preventative maintenance.

frances degnan

The service department did only what I needed for my 2008 Honda Civic. The work was well done and did only what the car needed. Service is a very important part when you purchase a car. . Thanks!

Melissa Vivenzio

This dealership has it ALl.!! Great customer service, great lounge with every refreshment you can ask for. Pricing is the best around the Bay Area. Highly recommend Plam Harbor Florida to all my friends and family.

Richard Henley

My daughter and I were very pleased by your dealership's no pressure approach to accomplishing a sale agreement. Much thanks.

Lori Ryder

The intake person was very courteous and helpful but I ask if my air filters were checked she said yes and they were ok. However, 2 visits ago I was told they needed to be changed and I did not have it done. Last time the said they check and they were ok.Before going in this time I took a napkin and shut it in the glove box door to see if they had opened it to check cabin filter. It had not been moved. I was planning on having filters changed if they had checked and said they needed to be. Makes me wonder what is involved in the 21 point check.

Robert Ortiz

Excellent service! Coach is our guy...respectful and honest. We trust him.

Yuko Okazato

I stopped by to check cars I saw on internet and ended up deciding to buy one within an hour because I had a best experience out of several dealer visits I had in last several weeks. My sales consultant “Michael Moceri” was very pleasant, respectable, professional and polite (his parents did great job raising this young man!), was very knowledgeable about the cars I asked about and obtained whatever extra information I needed very quickly. Manager James Holsten was also very pleasant to work with and offered me a great deal. Business manager Jason Krull prepared all the paperwork in timely manner and he was very patient answering my many questions and explaining all the details. Nobody put any pressure on me and whole process was very pleasant and smooth. They all ended up staying after the closing time (and I am pretty sure they all wanted to go home on time Sunday evening) but everyone was very pleasant from the beginning to end. I was actually planning to buy either Subaru or Toyota originally but now I have a Honda parked in my garage because this dealership gave me a best car buying experience.

Kris B

Fantastic service from A-Z! Canyon was my service advisor. He was very helpful, knowledgeable and kind! I've had many cars and many service experiences. This was my best experience by far! They have earned my future business.

Linnie Fletcher

Very nice friendly service. James was great doing my appraisal yesterday. Amber was very nice & friendly over phone & text where we comuncated bout my service. Thank U for your kindness. I'm not from here & for a newbie to the area that's very well appreciated. Have a great day.

Arlene Musselwhite

A lovely woman gave me her undivided attention, named Sandy. She took care of me and I will return to her for a sale.

Chasity Cash

I'm very happy I found CPHH after we moved down to FL. Maintenance is a breeze here and they always do a fantastic job. I can say from sitting in one of their waiting area that buying a car here would be a breeze as well! We just had an experience at another dealership when my daughter was purchasing a car and it was full of anxiety! People running around, annoyed customers and just an all around horrible experience. Everyone that I see at CPHH is calm and respectful and people really seem to enjoy being here. I 100% recommend!

naomi charny

Love the staff. They worked with me to get me into the car i wanted at a price i could afford. Will definitely recommend them.

Maureen Tocco

I had an appointment for an oil change but I was going to be late so I called to see if I could come in later. They adjusted the time so it was convenient for me. When I got there they took my car right in and I had it back within an hour. Everyone there was so friendly! The waiting area is very comfortable and if you don’t want to sit around you can walk around and look at all the new cars on the lot

Gail A

Very friendly, even though a busy spot! I purchased my Honda here a few years ago. I always come back for any check ins. When going in for work, it can be about an hour. There is a TV and some comfy chairs to relax on. You get some goodies for free, along with coffee. It may be better to go in the afternoon versus morning - let me know what you find!!

Shelly Duckett

Coach was the person that helped me while I was there. He was very pleasant and personable. He kept me up to date with what was happening with my car and did a great job explaining my issues. I will using Courtesy Palm Harbor Honda for all of my car needs.

Judith Scott

The service and communication with me was excellent. I only wish they could access my vehicle record from the other Honda dealership where I previously got service. The new spark plugs were unnecessary as I got them at 99,000 miles.

Brittany Lynn

Has been the smoothest process I have ever experienced with buying a car. Jackie And James were honest, not pushy and very informative with how everything worked. Will definitely recommend my friends and family. The car is beautiful thanks guys!

Slade Holloway

Great service cayman was very helpful will visit again in the coming month thanks

Tom Carter

Bought a new 2019 Honda Fit for my sister-in-law. Christian was our salesperson. What a delightful experience. We would recommend him to anyone looking for a fair deal on a Honda vehicle. He valued our time and worked hard to earn our business. He succeeded brilliantly! Well done Christian and thanks again.

Sandee Rodolf

Easy to schedule, service done in a timely manner, courteous and friendly staff, comfortable waiting area, all add up to a great experience!

Jacob Moss

Went to have a standard oil change and tire rotation. They informed me that my day time running light on the drivers side was out (I already was aware). They also informed me that they tested the port and that the whole wiring for the unit needed replaced at a whopping 650$. So I went home and bought new bulbs on eBay for 17$. And would you look at that!! It works just fine. Not sure how good of a 24 multipoint inspection they’re doing.....

Shirley Fleming

Very good service they did a recall in one hour.

Robyn Acker

The salespeople, Joe Childers, Christian Perkins & Sales Manager, James Holsten were outstanding in helping us acquire a new car. We spent 3 days test driving different cars, running numbers & gathering information. At no time did we feel any pressure to make a deal. Any & all questions were answered patiently & professionally. We would highly recommend Courtesy Honda of Palm Harbor & Joe, Christian & James to anyone looking for a vehicle. We love are new Honda Accord Sport !

mockgothgirl

I own a Toyota but come here for as many things as I can, that aren't specific to my car. The service is very reliable. All of the workers are super nice, and make sure everything runs smoothly. Even more importantly than all of that though...the workers have integrity. They're not going to mislead you, or tell you that you need anything that you don't. That's becoming a rare thing these days. Honest, reliable, trustworthy and friendly. What more could you ask for?

John Small

Been trying to get extended warranties cancelled for almost 4 months now. No one at this dealership will return a phone call or try to help you in any way. Good luck future customers, there is NO 'Courtesy" here!

Rob McNerney

Just WOW! As soon as you walk in there, everyone was friendly and willing to help you. Not once was our sales person pushy or forced us to buy that day. Joe and James were amazing and will definitely be back to buy another vehicle from them!

Jeff Read

Easy to schedule service. Was told a one-hour wait, but it only took 45 minutes. Well-priced, too.

William Neuwirth

We saw the car on line and contacted them. They answered our questions in a very timely manner. From the moment my wife and I drove in to the dealership they were very professional and courteous. Right away we felt very comfortable without the least bit of pressure. My salesman was Austin and he would sometimes consult with Doug to get us into the car we wanted at the price we were comfortable with. I highly recommend checking them out when you are looking for a vehicle. We purchased used and we are very pleased with what they had to offer.

Patricia Avery

Great place ! Good people....no one pressures you to buy . Had my first oil change and tire rotation with my crv..only waited 30 min....Every thing was explained to me and future things that might have to be done....Best part they washed my car !

Jeff Burridge

John worked to identify the unusual problem. Found an old service notice from Honda that was the cause. John figured it out, had parts in 1 day and the shop fixed it perfectly. Valery was excellent as service adviser.

Steve Cascone

T’Lira was able to schedule me without an appointment first thing in the morning to replace a dead battery. She gave me back the rest of my day! She was very helpful and friendly. Than you, T’Lira!

Chris Funk

Great experience buying a used Mercedes GLK here. Sandra was very helpful in the whole process and made this easily the smoothest car buying experience imaginable! Very friendly staff also. Thanks Sandi!

Jen Sawyer

Always receive excellent customer service at Courtesy Palm Harbor Honda! Fast, friendly, quality service! The complimentary car wash and shuttle service are appreciated perks!

Joanne Foster

Excellent experience... car was repaired well and quickly. Laurie was an excellent service advisor and April, the receptionist, helped retrieve my house keys which I had left. Thanks!

Nancy Needham

The young man that handled me in the door and out was a pleasure and finally a good vibe from my service experience

Terri Kilgore

My appointment time was adhered to and my car was done very efficiently.

AMP

I bought my 2019 honda civic about 4 months and we had steering wheel issue from the get go. It would always make a creaking noise when you turned the steering wheel. I had to bring in the car quite a few times before they found the cause. some said it was a normal sound and I didnt accept it was normal as we tested some of the other cars of the same year and model and they didnt make the noise. So I kept bringing my car in. After the 3rd or 4th visit they found the cause and fixed it. My son was super thrilled and loves driving his car again. The staff was always friendly. I am grateful to John and Ronald for stepping in and handle my case. Thanks guys. One happy customer again.

Mike Feck

Sandra was very attentive, informative and helpful. I'll certainly consider Palm Harbor Honda for my future automotive needs.

Mary wolf

Valerie was Fantastic! My 2004 Honda had a passenger side airbag recall. Everybody was efficient and I got my car back quickly and I even left my free Enterprise rental car on their lot,too. Valerie kept in contact with me the entire time and told me to text her with any concerns. She even notified me about a couple of other issues that should be fixed on my next routine maintenance.

Jim Dravenstatt-Moceri

My experience at Palm Harbor Honda was excellent! My Salesman Michael Moceri, did a wonderful job for me, he is very fine Salesman, he showed he cared that I was happy with the car choose. I had my new Honda Civic delivered to Michigan, it arrived Sunday morning, the driver that delivered it wanted to charge me $650.00 which I new was already takin care of, I called Michael, and told him what was happening, Michael conference called his manager, the manager why I was standing with drive cleared up the issue. I appreciate Michael taking my call on Sunday morning when he was off work, and taking care of the delivery problem so quickly.

Lindsay Medling

Courtesy Palm Harbor Honda made my car buying experience fast and easy! I was able to get what I wanted and they facilitated that. I will be back for future business. A big thanks to Arben for outstanding service and assistance!

corey courtright

Awesome car buying experience ever! Jackie P was amazing! She was extremely knowledgeable, personable and went above and beyond to make our experience with every step of the process as smooth as possible. Her sales manger was right on too! Highly recommend Courtesy Palm Harbor Honda!

Debbie Holden

Thank you Jim Wilson and Sales Manager (can’t remember his name) for getting the deal done on both my Odyssey and my husbands Insight. After being told from another salesman that it was impossible to get our vehicles in the payment range we wanted these two got it done!

Todd Webber

Wonderful service from Johnny and the service manager John. Thank you so much .

TS Courtney

Quick, honest work and info, and pleasant waiting area!

Alex Salamanca

Let me begin by saying that this is in fact my first bad review ever. I’ve been getting my car serviced at the same place for a long time and they were getting expensive, so I decided to give this dealership a try because a friend told me their prices we good. First time went well, it was just an oil change, nothing big. I did ask if they could check the tail light as I was told one of the was out( my car doesn’t have a sensor to alert me when a bulb is out). I get my car back. Didn’t hear anything about it so assumed it was fine. Get home and tail light is out. Second service I take it to, I needed all 4 tires changed. Everything goes well, my tires are new and under warranty, inspection and diagnosis doesn’t say anything about the tail light. Assumed it’s good. 3 days after the tires have been installed one of them has really low pressure, I drive close to two hrs one way to get to work so I thought maybe it’s a nail, I’ll just take it back because that’s under warranty. When I take it back I’m told it’s a sensor on the tires that is allowing air to leak on two tires and each sensor is 200 dollars. I wasn’t planning on dropping $400 on something I thought was under warranty and that seemed to go bad right after the tires were changed. Finally, this past Saturday the 6/29 I go to get my car serviced and finally get this sensor changed. I mention everything that I’ve had issues with. The leak on the tires, the issue with the tail light, and also a little annoying sound on the AC fan that has been going for a while. The customer service rep says the diagnosis they run will catch everything and they’ll give me an estimate of what’s needed. I finally get an estimate. Tail light needs replacing, I hear nothing about the AC, and the diagnostic for the tires comes with no issues, just low tire pressure. This diagnostic was a red flag all together, this meant to me that if I had dropped $400 the very first time they said I needed those tire sensors, it would have been for nothing. So I call and ask why are my tires leaking then, they are under warranty and they need fixing. They come back saying” oh yeah the sensor needs replacement “ want us to do that? I ask for a manager to see if we can figure out the inconsistency, no manager shows up, services reps pretend they don’t understand what I’m trying to say and give me the run around, the issues with the AC was not even acknowledged, or the fact that they missed the tail light two services in a row. I finally just gave up and decided to pay for my oil change and new battery that I needed and left without seeing a manager at all. I am a very patient customer and very easy to please, but when inconsistencies can cost me 400+ dollars, I will not allow it. Taking my business elsewhere.

Dayna Hall

I had the pleasure of buying a car yesterday from Serenity Semer, I was very nervous about buying a car for personal reasons. But Serenity put me at ease from the beginning. She was professional, knew her cars telling me the differences between the SUV models I wanted helping me to make an informed decision. I truly felt she was working with me to get the best car for me but also financially what was best for me. After I had purchased my SUV she came and helped me set up my phone, went through all the settings and how to use everything in the the car. She was very patient with me making me totally at ease. I feel I was lucky to have gotten her and all her help. She is a great employee you are lucky to have her on your team. In addition,I had the pleasure of working with Jason Krull he was kind and professional. He had the paperwork all ready and I was signing away but then I realized I didn't have my daughters name on the title and it would cost me $75 to change at the DMV. I told Jason of my mistake in not telling them I wanted her on the title. He was kind and understanding and said he could fix it, it wasn't a problem and he did without any complaint. I was so grateful that he was understanding and able to fix it for me. I am on a tight budget after the passing of my husband and $75 is a lot to me. He is a great employee and great at customer service. When I told him I didn't want any of the extras he was to sell me on he wasn't pushy and probably got that I couldn't afford it but didn't outright say it. Thank you for being such a great person and employee with great customer service.

Antonio Marquez

My salesman Christian did an excellent job. The buying process was very easy and without any pressure. I recommend buying a car at PHH and look for Christian, he will treat you with respect, integrity and honesty.

Ron Gutmann

Very well run service department. Staff are knowledgeable and helpful.

Fran Scara

Our salesperson was great. He went above & beyond to help us find the right vehicle at the best price. He also took the time to explain the features on our new CRV to us.

Benjamin Shurtliff

My experience with this dealership was excellent. I asked for an out the door price, and the price agreed upon was the very price paid. No games, gimmicks, or additional fees. Sandra Youngman was my sales person, and she did awesome! The vehicle I purchased had only one key to begin with. I asked if she would reach out to the original owner and see if there were additional keys. She got right on it and was able to get all of the additional keys and shipped them to me. She is awesome, ask for Sandra!

Frank Quaranda

Buying a car from this dealership was a great experience. Sandi Youngman is outstanding and an absolute pleasure to work with. Our son recommended her to us after he purchased 2 cars from her previously. We couldn't be happier with the outstanding service she provided. We have been buying cars for years, and this is by far the best car-buying experience we have ever had thanks to Sandi. The gentleman in the finance office was great as well - an overall positive experience.

tim

Purchasing a new car was a hassel. The associates had very little knowledge of the vehicles (yes there were two!). They had to keep going back to ask a more senior salesman. They were easy questions like "what does this button do". After owning the vehicle for a week, I came back with a problem. The salesmen looked at it and said they would get back with me. No calls. No solution. I ended up having to research it myself. Train your employees better on the vehicles. They (and management) couldn't remove a "floormat and mudflap" package for $800. I could see the mudflaps (since they were already installed), but $800. Come on. I can get better floormats for $200. I should have went elsewhere, but I didn't want to start the whole time wasting process over again.

Joe Lee

Great experience with everyone we worked with starting with front desk ,salesperson Jim and the sales manager Tony so attentive and professional. Great team .thank you all

Tawyana Batiste

We will see because every time they say nothing is wrong when I get them to check something. . I end up paying way more because it ends up really bad. I need my oil changed and I have too work so this place was close. If I wasn't called in too work I was planning on going to Tampa Honda.

Amy Lynn

Bought my car from a patient and friendly staff - no pushy sales! The service department is amazing as well, very friendly and informative.

Michael Lamb

Advisor was great! Handeled my battery issue quickly and got it done with good character and conversation

Anita Prati

Since our new Purchase we have had some creaking noise in the steering wheel and we have taken it in several times. The 1st time one mechanic said it could be something with the steering box and they order a part for it however the part they ordered was for turn single switch I checked out the issue after they replaced the part however the issue was not fixed the mechanic took the car back and was not able to find out why it was making the creaking noise and came out and told us this sound was normal. I was surprised to hear this because I know this is not a normal sound and they would have told me this when I 1st brought the car in and had them listen to the problem. I asked to look at a few other cars that were new and the same model on the lot to see if the noise would be in those car since this is supposed to be a normal sound. When we tested the other cars there was NOT any creaking noisies in those steering wheels. I asked for a new steering wheel to be put in my car to see if this would resolve my issue and they told me they could not replace my steering without a good reason. I beleive this is a good reason, who wants to listen to there steering wheel make noise all the time while driving around In a new car. I am not a happy customer. Since Courtesy Palm Harbor Honda will not replace my steering wheel I will be trading this car in and buying a new car from a different dealer. This is sad a situation as we love car but just can't bear this sound all time when driving. They lost my business when I go to buy a 2nd car for myself.

Carrie Mayer

I recently took my Honda Fit in for its first service since purchasing it and it couldn’t have been any easier. I made the appointment online and received a quick response confirming the date and time. I dropped it off and had someone pick me up. In the past, car service appointments could run all day. Before my ride and I finished our first errand I had a call saying my car was ready. We headed back and it was clean and pulled up front, waiting for me. The service is quick and the hospitality is great. I’ll definitely return here for service in the future!

Angela Murphy

The staff at Courtesy Palm Harbor Honda were courteous and diligent. They worked with us on the sale of our 2019 Honda Odyssey EXL until we were completely satisfied. We have had two prior leases with this dealership and the experience with the sales and service departments has been excellent. That is why we keep returning for new leases.

Geo K

Treat you fairly and are honest. Have free shuttle service and nice waiting area. Johnny is the best advisor. Really takes care of you.

Peter B

Good price on a full set of tires and reasonable installation cost. Very happy. I’m really fussy about my tires and made a point of asking the the air pressures be all the same - 35 psi; sadly all 4 tires were a different pressure. Not the service writer’s fault, a simple request that took the edge off a good visit. Should be a 4 star review

Marnie Trainor

Staff are so helpful and friendly. Service is great. I always use a desk there and get lots of work done in their upbeat environment while I wait. The best!

Anil Misra

Got an excellent customer service by service advisior Caynon Bufford . Had contacted him over the phone to get a quote for the service needed. Was provided Fair, patient, not pushy, excellent customer service!! Was worth the hour drive each way! The complimentary car wash is always welcome.

corey rush

Did everything from online, great experience with a great price and customer service that followed. Sandi made this buying experience really easy. She followed up in my all emails and listened to the little things I wanted done. Very knowledgeable about the accord and the features it’s has.

Alice Schauer

Our Sales Person was Christian Perkins. From the beginning when he welcomed us, and introduced himself, we knew we were in for a good experience. He didn’t push anything on us, but listen to what we were looking for in a car. His energy and positiveness was reassuring. His patient attitude was a plus. We definitely would recommend Christian to anyone that is looking for a car. We love our Honda CRV, and the experience we had at Courtesy Honda. Many thanks for everything, it is greatly appreciated.

gasper sacco

A five star experience! Great responsive staff. Valerie informed me of the corrective repair action recommended which I approved. Comfortable facility snd courteous staff made for a nice experience.

James Harrington

I was in with an appointment and out on time with no problem. I worked while I was there so I didn't miss any work. Thank you for taking such great care of my CRV. Jim