Reviews of Winner Volkswagen (Car Concessionaire)

Noah Woodward

Nick Reed my sales consultant, did an excellent job on selling me a 2017 Passat SE. He was very knowledgeable and patient with me throughout the entire process. Douglas Flint the sales manager, was exceptional as well. Doug got me a low interest rate, with reasonable payment and worked with me on price. Very good experience at Winner Volkswagen.

Eric Morris

Had a good experience with their service department. They offer a free loaner car for longer service jobs.

teresa oakley

The service was immediate and the gentleman who helped us was also very kind and answered all of our questions. Our car was completed faster than we expected. We are very happy with everything!

Nick1742

If anyone is considering buying a car here, you might as well add $2000 to the sticker price. There is a $500 dollar admin fee and a $1500 inspection fee. Very pushy people. I was able to get the inspection fee waved but the car was still over priced. In the end I left with my check and drove away in the car I arrived in. Guess I’m the real Winner because I still have my check.

Mimi Pfeiffer

Nick went out of his way to help my family get a car.

Chris Perrin

We were heading to vacation at the Beach in Delaware, and all of a sudden the check coolant light was blinking. Per Google, I found Winner VW was a dealership on the way and called to see if they could squeeze us in, to see what was the problem. Mind you that I do not live anywhere near them and this was the first time I had called. Once we got there, it turns out the water pump went up (very common for a GTI) and they were willing to fix it that day on the spot. They fixed it in a couple hours and we were back on our way. They also did the 15 point inspection and everything else came back fine. It was under powertrain warranty so there was no charge. And they washed it. Very thankful to their service dept - we missed a couple hours at the beach, but had a great weekend and made it there and home safe. thank you!

Bodescu Giovanni

Stay away from their service department! I’ve been servicing my car there for two years. Recently I checked my car’s carfax and I called and complained to them about not reporting their work on my car to CarFax. They said it’s not their fault and that I have to contact Carfax. I contacted CarFax and I asked them to help me solve this problem and they said they need to receive the work from the dealership as pdf/email. I called and I asked for help, I’ve been passed to Brian or Ryan, the service manager and he always promised me he will help me and stuff, but it never got done. Disappointed in their customer service. Shame on them for the price their asking to service a car and for pretending to be a great franchise dealership. They don’t meet the expectations. I don’t recommend them to anyone if you want a nice service history record for your car when you will resell it, then consider going somewhere else.

Bill Marker

The person who sell you your car today won't be there tomorrow. They have constantly had staff turnover. It tells you something about the upper corporate management at Winner. Sad just sad.

Elizabeth Stewart

My Sales Representative was a young man named Corey. He was awesome for a new Sales Rep. He helped me find the right vehicle for me. He worked with the Sales Manager Sean to get me to the right price. And their financial agent Keith was great too. I received all around service from great people. Thank you. I'm a very pleased customer. My boyfriend wants to return soon to get a new car for himself as well.

Greg Metzler

Fast, Friendly, Helpful

Charles Lewis

I was in the market for a new 2017 VW Passat. I was dealing with the TDI scandal at the time with my 2010 TDI Jetta. It was tough getting me financed because of my credit and the Scandal with the bank. I went to winner Volkswagen and when I explained my situation they more or less blew me off. The finance manager would not even return my call. So I will not recommend them to anybody. I instead called around to other VW places and Garnett was the best of them all. The agent by the name of Ryan and the finance manager by the name of Margo were great. I turned in my TDI on the 13th of Sept 2017 and drove out with a brand new 2017 VW Passat fully loaded. Go to Garnett and ask for Ryan. They were courteous and very helpful and I recommend them highly. Thanks and God bless!!!

Ed Lewis

Very good experience. First time there for service, a recall. I would go back again. Things were suggested that are upcoming or that I was aware of, but no pressure. My BS detector (I do most of my own maintenance) did not go off. Les was very professional.

Visiondari Films

Friendly and helpful

Anna Straub

We recently purchased a truck from Winner Volkswagon. Our sales rep, Tom Enger was very helpful and answered all our questions. We were able to get a payment that fit in our budget and our very happy with our purchase.

Bob Burton

Very polite and timely service,

Daquar

Awesome experience, the customer service was superb, they made me feel comfortable and didn’t hold no punches. If your looking for great customer service and a great car go to winner Subaru in Dover and ask for Jen!

Doug Heikkinen

.Very knowledgeable sales staff. Helpful service writers

Art Sef

Good assistance from the employees, as soon as you pick the car that you want business follow trough so fast and your on you away.......

Aaron W

Always bring my passat for service. Always pleased with the work performed. The guys in the shop are very friendly and always ready to answer any questions.

Brian Fresh

Good.

Byron johns jr

Great customer service and support.

CHRISTINE KENNEDY

Very accommodating. Friendly service. Job well done.

Scott Pokorny .

Salesperson was great. Manager is very tight and will haggle for every last dime. Ended up buying the car anyways after a battle. They only put 1/2 a tank of gas in the car. They value the $18 more than the customer.

shark 181

You really don't want to know about my experiences at Volkswagen

George Klinger

RECALL WARNING TO ALL: 3 trips and 3 stereos in my 2013 Passat SEL. Still powers off/on/off/on at will. Winner Auto in Dover will not even LOOK at it again, stated right on my last work order. Stay away from VW if you want real service. Very disappointed VW fan, this is my 3rd Passat. NO MORE FOR ME, plus there's a TAKATA AIR BAG RECALL for those of you that aren't aware. I'd give 0 stars if I could. First replacement stereo was a refurbished unit, second replacement was taken from a car on the lot, was guaranteed this will fix the problem, not even close.

John Hanson

Staff was organized and cheerful. Best experience that I have ever had getting my car serviced!! The waiting area was very accommodating. The staff took me to the waiting area and came and got me when my car was done. All areas were clean. Clearly explained what work was done on my car and explained the billing. All-inall a very positive experience. Keep up the good work!!

Keith johnson

Went there to test drive the new S90 and XC 90 I had emailed the sales service to let them know I was coming and they said okay. When I got there they judge me by my age(27)maybe even race. and they didn't let me test drive the S90 and didn't want to let me drive the Xc90 but to let them know my income before driving it. I will be coming back there with the truck from another Dealer.they should never pre judge somone by looking at them.

Carmen Marra

fast service!

אתה ברטון

Worst place EVER for service. Took my 2002 Passat in for an oil leak and they broke my can chain tensioner during the repair---and wouldn't replace it. The part cost me another $700 and even the general service manager wouldn't take responsibility for it. I'll never parton this place again. No worries though, everyone on base knows about your behavior and we've boycotted your dealership.

Cheryl Rimmer

I brought my car in for a regular oil change and decided to get a quick detail. My car looked amazing when I picked it up. I'm very happy with this service, well done!

Casey Greening

I had my 2017 VW GTI in for a brake inspection and a few other things and I dealt with Les, he was able to get my car looked at quickly, and he reassured me I had a decent amount of life left on my brakes. Great service and I will keep bringing my car to him for my upcoming maintenances.

james r durham 111

Truly remarkably fine service, attentive and REALLY pleasant service personnel, even the salespeople are totally cool. Probably one of the finest dealerships in the USA>

Matthew Luba

Had a great experience with the staff at Winner Volkswagen! Thomas was a pleasure to deal with. Also, Renee put in a nice assist. Very pleased with our purchase! Would definitely do business with them again.

John Boone

Great place to buy and service a your car. I bring all my cars here for service. They are a very friendly and fair dealership. When I bought my car here I got a great deal and they even offered to go over the car and pair my new phone again weeks after I bought. Great store and great service. Thank you.

Ryiel But to

Service shop is a joke and there is a new sales staff every other month. Bought my car a year ago and there have been three sales managers since then. So whenever I have a question it's like playing a game of "who's on first"

Darryl Willis

The Volkswagen service team is AWESOME!! They always get me in for service on short notice and they do a great job!! I drive over 100 miles round trip passing the other VW dealer in northern DE.

Brianna Riggio

I bought a 2015 Jeep Wrangler from this place & after going through all the pricing I realized they added a $1,295 inspection fee because I’m buying the car out of state?! A 2015 should pass inspection with flying colors. After questioning it, they reassured me it’s nornal despite my suspicions. When I started talking to people back home I come to find out this is nothing but normal. I called the dealership to find out what I can do to get my money back, when it passes inspection, otherwise what is the money I gave to them good for? I was told the boss would call me back and it has been 3 days. This place is a scam covered behind friendly faces!

Annette Rowe

Excellent

Bill Russell

Was told best price, they came in 3rd, behind Smith, Garnett made it with the trip.

Jeff

Carol and John from Winner Volkswagen are both awesome. Both experiences have been top notch and the team there have twice gone the extra mile. Thank you so much for all your help!

Shannon Crane

I purchase my 2013 VW Bug on Friday April 4, 2014 my sales person was Michael Smith. He was excellent to work with provided great service. I also would like to thank Scott the sales manager and Josh the finance director. It was a great experience working with all at Winner VW... Thank you so Much...Its Theresa Barnes writing the review.

Kristie MIDASH

I have a very sporadic schedule and making an appointment ahead of time can be difficult. I had an email for a discount on services, made an online appointment 2 hours prior. When I arrived my vehicle was taken right away and completed efficiently. The discount did not apply automatically but the service person cheerfully applied it!

Nichole Garris

Mike & Kenny were absolutely wonderful! Both were very efficient and made sure I got exactly what I wanted.

Kerri Wetterau

When I went to go buy a car two years ago I gave the salesman my specs. 4 door sedan, preferably a Jetta but was open to similar models in my price range. I was looking within a few years of models to keep everything realistic. Immediately the salesman shot me down and continued to suggest to me an older model VW bug. I mean like really push it. Clearly not what I was looking for. (Needless to say I bought my car from Smith VW in Wilmington, brand new and in my price range). Fast forward a year, I was looking to get my vehicle serviced a few days before an unplanned car trip. Though I knew the possibility of getting it done was hopeful at best, the woman on the other end was short and rude with me. A simple "I'm sorry but we are booked" would have sufficed. Fast forward to this year in the pouring rain, I go in to buy new windshield wipers. I was barely spoken to outside of the transaction made, and not a single person offered to help me put them on or at the very least a dry spot to do so. Maybe it's because I work in customer service that I feel so strongly turned off by this place, but it's extremely evident that this place is strictly based on business and numbers and not customer service. Cars and their upkeep are not cheap, so with that being said I will take my 30k investment elsewhere if I have to replace so much as a fuse, and I will suggest that other people do the same.

lyles smith

Excellent service by the sales rep

Amber Wheeler

My husband and I came in tonight just to price out a new car. We talked to Tom and the new GM, Rick. Both employees were beyond amazing. As a person who works in retail and sales, I can tell the difference between someone who is just trying to sell to you, and someone who is really trying to get to know you and what you want. Which is so refreshing to experience for someone who is on a car hunt! This car dealership truly appreciates anyone in the military, and they aren't afraid to show it. Not only was the customer service phenomenal, but the prices and deals on the cars were great too. The overall atmosphere was so laid back. It makes buying a car feel stress-free and we weren't pressured at all. I highly recommend this dealership and salesmen to everyone!

Linda Bernat

We just purchased our new truck during the tent event sale and just want to express our gratitude to Kris Collins, Tom Enger and Josh Morris, for taking great care of us. This is a group of outstanding employee's, we had such a wonderful experience, that we are sure to be back again when we are in the market for another vehicle! Way to go guys, great job... They are very knowledgeable, kind and friendly people that make you feel like you are buying from your close friend, yet we just met.

Lora Ellis

It was a great experience. Much better than 5 stars. And they washed it and it looks brand new. Can’t get better service. I will definitely go back there and will buy my next car there again!

Justin Zepp

received great service at winner yesterday for an oil change. very prompt and personal service

Ryan Eanes

I brought my car (2016 Jetta) in for its 10,000-mile service. I was helped promptly and with respect, service was performed in a reasonable amount of time, and the waiting area was comfortable and well-appointed.

Andi Pharis

Amazing deal, great service.

Charlotte Walker

thanks was quick and I really appreciated them washing my car!

Trish F.

You have a fantastic group of employees! Always friendly and hard working. Thank you for the complimentary car wash....I would've taken a hour to get the bugs off the front and you did a great job. ..your awesome! !! Thank you again!

marty weiner

Had a positive experience at Winner VW!

Joann Kubon

Although I don’t own a VW anymore, the service desk was very courteous and professional.

patrick haberstroh

Susan in the service department was outstanding. She kept me informed of the status of the repair and went above and beyond my expectations. Thank you for the great service you provided. I will be back!

Nona McNatt

I recently purchased a new Volkswagen Beetle in December, with Kris Collins being my salesperson. Throughout the transaction, Kris was knowledgeable, personable, and very professional. In addition to selling me a new vehicle, he arranged for the trade in of my former Beetle, and assisted me in learning the new features of the 2014 Beetle. I would definitely recommend Winner Volkswagen to all of my friends, and Kris Collins in particular! Nona McNatt

John Lally

Excellent service

Kelsey Murphy

Friendly staff, nice sales center, easy buying process

Anthony Green

The hospitality and service is undeniably the best I’ve come across thus far.

Doug Carlton

Great experience buying a new Tiguan. Love this mid-size SUV, especially the Apple CarPlay. Fairly priced transaction, quickly and professionally completed. No issues, and a big Thanks to Mitch, my salesman.

judy hunt

Very happy with my treatment by Vernon and his colleagues, the price of my new VW Jetta, and the car itself.

joe thomas

Very helpful parts staff and they stock a lot of parts

Josue Lopez

GOOD SERVICE & PARTS DEPARMENT.. LOVE IT

Michael H.

Oil changes are always done professionally and they never dirty up the car in the process.

jessica adams

Holly has been my service representative since the first day of my vehicle being there and my point of contact throughout the entire process. She was always kind, informative and understanding with me. She was patient and very helpful. I enjoyed communicating with her and she was always understanding. I contribute my positive experience during this stressful process to her and her outstanding customer service towards me.

Amanda McAtee

Wonderful service. Thank you!

Clarissa Havelow

I came in without an appointment, and was pleasantly surprised! Neil set me up for a same day appointment to fix the broken latch on my trunk lid. Not only was their part cheaper than the other VW dealer in Delaware, they are right in Dover! I will be back for sure.

John Gangone

Excellent and professional service from Neil Berger in service dept.

Kristen Green

I had my front and back brakes along with my rotors serviced on Thursday, May 23, 2019. Holly was the Volkswagen Rep. that assisted me. She was very professional and courteous. She was very attentive and answered all of my questions promptly. I had forgotten to ask would I receive a fee car wash with this service. I had texted Holly and she quickly returned my text with a call. Holly was excellent and I am more than pleased with her assistance. Kristen M. Green

Michael Menold

We were TDI owners winner vw was the 1st available appt for us within 2 hours..we waited 8 mos just to turn the car in, .mostly due to the ineptitude of the independent group that was used to insure a " fair" process..so in between countress phone calls w millenials in their grandmoms basement upset w us for interrupting their gaming experience for our TDI question..We became dead set not to buy another VW product..On drop off day I asked a sales rep..Nick to bring out a taureg...we'll my my wife fell in love w the car but it was above our budget..next Nick showed us a tiguan. .we loved it and the price for an all wheel drive..we settled on a sport w great amenities below in And saved almost 7k on other based priced similar vehicles..For what we gave up in amenities we gained in mpg and sporty handling w ride comfort. Nick and winner redeemed vw for us and got us a great deal!

joe cianela

Nick D. did a great job handling my Touareg TDI buyback.

Chris Musch

I had the pleasure of dealing with Niki when shopping for a new car. I told her exactly what I was looking for and she helped me make the perfect decision and we found the car that fit me best! Great people, great deals!

Bobby Robles

JIM FOUND ME A CAR THAT WAS EXACTLY WHAT I WANTED FOR THE PRICE I WANTED AT THE RATE I WANTED IT. KEPT ME UPDATED AT ALL TIMES AND TOOK CARE OF ME WHILE I WAS IN THERE. GREAT JOB

Ruben Lara

Excellent service!

Sarah Cover

I purchased a used car from Winner. They used all the standard, dishonest sales tactics when I was considering the car. When I decided to buy it, they tried to add more than two thousand dollars onto the sticker price, far beyond the usual taxes and dealer fees. They told me, both verbally and in writing, that the car had brand new brakes and tires. I had to replace the front brakes within a month of purchasing the car, and learned a few months later that the tires were more than five years old and severely dry rotted. I would NOT recommend purchasing a vehicle from Winner. Edit: Winner has (after a protracted conversation with the general manager) agreed to refund me the cost of the tires. I'm still unhappy with the overall purchasing experience, but I appreciate their willingness to hear concerns of former customers.

Janice Allen

Always a good experience with them, thanks

Lisa Winchester

The service department at Winner Volkswagen is outstanding. I called in the morning the day after Christmas with a recall problem. They had me bring it right in and had it repaired within three hours. They gave me a rental to use while my car was in the shop. Everyone was friendly and went out of their way to make the unexpected visit painless.

John Walson

Bought my new Beetle here and got a good deal, great service and friendly atmosphere. They are very efficient and the shop is very quick and thorough with upkeep and repairs.

Ian H

Worst experiences with automotive dealer and service in my life. Yes experiences... We have been to this dealership from over an hour away more than 13 times for a new key fob and to purchase a new vehicle. Actions that would have warranted four visits max. We have spent countless dollars in gas and hotels to continuously try to correct problems this dealership has presented. The key fob we were told would be in stock and our name and number was taken. When we arrived none of our information was on file and the key had to be ordered. Upon our second return for the key the computers crashed preventing the key fob programing... this happened twice. Finally we had one full working key and we were told they would give us a valet key as a spare on the house and discount our original key fob for the inconvenience... neither of these things ever happened. While waiting one of the countless days and hours we spent there we found a vehicle we wanted to purchase. The vehicle made noises and we were told after purchase to bring it back to have it fixed, after returning and arguing with the service manager to put it on the lift it needed a part for the axel. The part had to be ordered and we picked up the vehicle five days after dropping it off, even though we were told it would only take two. After being told we did not need a special state inspection because we were buying out of state, we call about our tags and find out we do indeed need and inspection by the state the vehicle was being registered in. We paid out of pocked for the inspection and returned yet again to the dealership to drop off the paperwork. We were told it would be mailed to the state three days later. When we called the dealership wondering where our tags were they in formed us that they were just mailed out... three and a half WEEKS later. We were told that they would ensure we gout our tags before the temp tags expired two weeks from that date. Here we are the day the tags expire and I have called everyday this week not wanting to get stuck over a weekend with expired tags and they in form me that the new temp tag was mailed to the wrong address... the best they can do is get them there on Monday and that we should just drive around with an expired temp tag over the weekend. The general manager BILL MAC is absolutely useless and has never been informed of our issues despite the massive quantity of phone calls made about our issues. This is the worst auto dealership on the planet! Save your self all of the headaches, phone calls, and inconvenience and buy your vehicle elsewhere!

Derrick Southard

Work performed and delivered as promised.

Dan Hinceman

Service department is replacing the passenger air bag under the recall. My 2012 outback was 600 miles over the 80,000 mile warranty for goverment EPA mandated coverage. Subaru regional service, declined any coverage or help. The dealership ( Carol in Service)was helpful with recommendation and recall followup. Thank you!

Lauren H

My husband and I decided to stop by Winner Volkswagen this week, to get information about a low mileage used car we had seen for a very good price on the internet. We were not initially committed to buying a car, and had intended to simply see what might be available. Our salesman, Mike Smith, was extrememly helpful, friendly, and personable. We had indicated while discussing our needs, that we would consider a new car, if it was priced within our budget. Mike was able to quickly find a car that matched the price range and specifications we had indicated. It was a real pleasure to work with Mike, and he is a real asset to Winner Volkswagen. Mike genuinely wanted to ensure that we were getting the car we wanted, that the sales experience was comfortable, and that we fully understood how all the options on the car worked. I tend to ask a lot of questions when making a purchase, and Mike made sure that I was given all the answers, to my satisfaction. The salespeople at Winner Volkswagen appear to work as a team, as evidenced by several salesman taking the time to quickly move cars and items, so that we could test drive a car that had been parked on the showroom floor. Ted Dewald, the General Sales Manager, was patient and took the time to make sure I was comfortable with the sales figures and calculations that would be used to determine financing and final purchase price. He answered my questions, and was willing to run multiple scenarios to ensure we were getting the best deal. Joshua Morris, the Finance Manager, was very helpful and carefully explained all the additional products and services available for our car. He took his time, and we did not feel pressured to purchase anything we did not want. My husband and I are pleased with our purchase of a 2014 VW Jetta. When it comes time to buy our next car, we intend to return to Winner Volkswagen, and we will be asking for our wonderful salesman, Mike Smith.

Nicole Roberts

Went in to address the indicator lights on my dash (check engine, glow plugs, and DPF) were all on. Was informed I need 5,000 dollars worth of service and car was unsafe. Asked VW to fix a recall with the computer system, which was FREE. Guess what, no more lights. The car runs fine. Just wish VW had looked into the recall before telling someone they have to pay 5,000 dollars worth or repair. Unnecessary stress right? Aside from this, the staff was friendly and was able to get my car right in. I'd return, but will make sure to do my research first :-)

debra innerarity

Very friendly staff. Complimentary coffee/tea and snack bags. The only complaint I have was the time it took to get my oil changed. I had an 8:30 appt I made on-line and was not out until about 10:30.

Kanyiri Muturi

Very good customer service. You get a loaner car for free until your car is serviced, depending on how long it will take for your car to be serviced. The option of being shuttled to your destination is available, whilst your car is being serviced.

Rhonda Sabia

Great fast service!!! Very friendly staff. Holly in the Service Dept is amazing, and Larry the Shuttle Driver is very personable! Highly recommend Winner VW of Dover!

Doreen Moran

Rude, the service department and receptionist that answered the phone both terrible. My daughter broke down in her 05 passat, in Ocean City MD, closest VW dealer was Dover. We asked if we had it towed could they simply fix a vacuum hose that popped off, They said not until Wednesday. Really??? No time for a urgent fix so we had to have our vehicle towed 150 miles. Today was checkout from our vacation. Thanks Winner, you are nothing like your partners in Wilmington. Done, never will be a customer ever!!!! Most dealerships would help a stranded consumer.. Totally rude and they would never work for me with that attitude, be careful where you choose to do business.

Salina Tapley

A huge thank you to Dover Winner Volkswagen and the manager, Scott Roberson for such a good experience when buying our family car from them. Mr. Roberson went above and beyond to make sure that the purchase went smoothly. My husband had been selling his truck that same evening and from locating the vehicle, researching payment options, down to dropping the vehicle off to my husband and staying late to make sure we were taken care off. We couldn't be any happier and would recommend the dealership, as well as, working directly with Mr. Roberson. Thank you!!

Jonathan Contant

I have owned three VWs. Two of which I had serviced at Dover VW. The first was a 99 Golf which was in for a recall on the plastic window clips for the front windows in 2005. While in service, Dover VW informed me that my driver's side door lock didn't work. I know for a fact it did as this car didn't have remote entry and I locked the door when I dropped it off for service. They said it was coincidental that it broke in their possession but they would be willing to install a new lock for free if I paid for the lock. Then I had to wait 10 days because they didn't stock the lock at the VW dealership. My second incident with them was regarding my 99 Passat sunroof randomly opening and closing. They wanted to replace the entire sunroof assembly for $1600+. I used an eraser and cleaned the contacts for the sunroof switch and never had the problem again. My third and final attempt at service was with the Passat again when 3/4 of my power locks stopped working. They had the car for 30 days and $700 prorated service to tell me they couldn't figure it out. If you have a VW or Audi and you want fast, reliable, and accurate service, go to Smith VW on Kirkwood Highway.

Jerry Lewis

Great experience...

Jazmine Reeves

Just bought my 2014 VW cc a few weeks ago and love it! Mitch, Guy, and the rest of the crew at Winner VW were very accommodating and patient with me throughout the entire process. They all made my decision-making process very easy.

Aundrea Merson

Jen took care of us and she was fantastic

John Laszek

My Subaru crosstrek was purchased by Sally Slack. Not John Laszek. My salesperson Steve Faucett was exceptional. He was the best car salesman I have ever dealt with. I would recommend him and Winner-Dover.

Nicholas Sinclair

We brought our 2018 VW Tiguan in for an oil service. They without asking performed two lengthy recalls on top of the oil service. They failed to put the proper amount of oil back in the engine and now the engine is suffering from mechanical issues. We called and had it towed back and they cleared the engine light without giving us the code like we asked, and they claimed it was only a quart low, but if it was only a quart low it wouldn't have caused an engine light to turn on....So currently we have a brand new car with engine damage that the dealership is trying to shrug off as not their problem. We've filed a complaint with VW directly and the BBB, I just hope we can get this fixed because it's just not fair to take advantage of people who were trying to give you business.

Reed Melicher

The first time I went I got a bit of a rude vibe but nothing major. The second time I went I waited 15 minutes for the parts department feeling stupid for someone to come to the desk just to find out the parts I wanted were unavailable.

Deborah Wittmeyer

Horrible! No follow-up and they don't return your phone calls. You lost a sale! We found a great dealership in PA -- staff were professional and courteous and got us the car we wanted!

CL Lankford

Being the closest VW dealer, my options are limited. I have traveled to both MD & NJ in years past. Decided to give the Dover location another try and Les, his attention to detail, customer service & professionalism has kept me loyal and returning. He is both personal & patient in weighing out options that meet your best interest; making him the only customer service rep I will work with.

Renee Bowen

I took my vehicle in for maintenance and I had no intention of buying a vehicle. While there I saw a vehicle that caught my attention and I was sent to sales rep. Tom Enger. He is NO PRESSURE, informative, very helpful, and more like a brother than a salesman! I told Tom I have a bad knee and was not sure I had enough leg room. He did not pressure me to buy but instead told me to take the vehicle overnight to make sure it was OK for my knee first! I took it for a few hours and then returned it. When I said I would sleep on it an annoying floor manager Scott Roberson butted in rather than trusting Tom Enger to handle things and tried to put unnecessary pressure tactics on me to make a decision THAT NIGHT. I didn’t let him bully me though and ignored him, diverting back to Tom. Because of Scott I did not give 5 stars. If he had not butted in I would give Tom Enger 5 stars! The next day I went in and dealt with Tom Enger only. I told Tom I would buy it if I could have a few added features and he took great care of me through the whole process. He even took the time to have the vehicle detailed inside and out for me, showed me how to work all the features and gave me a loaner vehicle when the requested features were being added! Their finance guy Josh got me an incredible interest rate! The cashier lady is very nice and so is Tom Heck in labor. I would HIGHLY recommend Tom Enger who is “For Real” and an all-around genuine Great guy if you want to buy a vehicle! I trust Tom and would not hesitate to send my daughter to him when she is ready to buy a car! Thanks Tom for everything!!!!!

Alex Mikhno

Disappointed. I drove 80 miles here just to find out the car i wanted to buy had a loud knocking noise in wheels. And had an electrical issue

Rolando Chavez

Great customer service. I was provided with a loaner meanwhile my car was in the shop for a week. Received the car washed free of charge!

Adrian Patrascu

I can honestly say that Winner VW is a great place to buy a car. I had an excellent experience and couldn't be more pleased with my purchase. Debbie, Rocky, and Brandon were all awesome and I would gladly buy from them again.

Lenny Stumpf

On time, courteous and completed work on an airbag recall in less time than originally stated!

Chris Collins

Best experience ever. Went to many other dealers. Bought a new ford fusion and was totalled in an accident. Honestly volkswagen was last car i ever expected to purchase. Steve from volkswagen did such an amazong job. Purchased a new VW which i never would have expected. Best experience ever. Would recommend steve. Besy sales person ever.

Ron North

I have been in for service twice at Winner VW and my 3rd visit will be next week, I'm sorry to say that I have had a similar experience as Nicholas Sinclair when he complained about his oil light coming on shortly after his visit. On both of my visits where I had the oil & filter changed my check oil light came on less than 1,000 miles after the service visits. The first time I took it back in and they added a quart of oil. The second time I was a quart low and added it myself. They told me that it's not uncommon for this to happen which I do not believe. My car does NOT burn oil. In both instances when it was added it lasted until my next fully synthetic change change 10,000 miles later. I have NEVER had this experience with the dealer where I purchased my car in MD. If this should occur again after my 3rd visit next week I will have to look elsewhere for service.

Charles Hughes

Great experience, pleased with the 90k service, tire replacement, and alignment.

John Messick

It was great Mitch did a great job job making me feel informed about the vehicle i purchased and did the best he could do at staying within my budget.

Jeff Vadakin

great customer service

dennis dubbert

Service was a fast and pleasant experience. Everyone was friendly and professional. Will continue to return for service on my VW.

Chris g

Worked with Neil at the service desk and the work and diagnostics went very well, and as promised, work was done when they said.

Sherry Hall

Awesome service.

Gilbert Green

a fantastic first-time experience...will be going back!