Reviews of Winner Ford (Car Concessionaire)

Freddy Perez

Super quick. Super easy. Super awesome. Just... all around Super.

Chris DeNigris

Chris was my salesman and even though he was new he did an excellent job. He listened to everything I wanted and even though I had him running all over the place he never seemed bothered. The rest of the team also were friendly and down to earth and made it feel like old friends just chatting.

Arthur Burgess

Amanda is always professional whether it's on the phone or in person...she delivers customer satisfaction everytime...her people skills are above reproach

sheretta burris

Travis is the best in Ford service. Keep him he is great for business 100%

Shawnda Fuentes

Excellent sales team, they were amazing. I don’t know how they got me approved, but today I drive home in a brand new 2019 Ford Ecosport!!!! I could not have asked for a better group of people to work with.

Ricky Waters

Got a good deal....

Bonita Wakeling

I bought a new Veloster because they were able to meet my terms. Thank you Nehemiah!

Travis Parker

Great service. Fast and convenient.

Jackie Maurer

Chris Meiggs is your go to if you’re in the market for a new vehicle! He truly was a “no pressure salesman” he just wanted us to be happy with what ever car we ended up purchasing! In love with my new ‘14 Ford Explorer!

stephanie roche

We we're having car troubles while coming home from vacation and the dealership took us in and got us on the road in no time, we are extremely greatful and cannot think of better service

Edwin Smalling

I had a brake issue while traveling south through dover. The team at Winner were so quick to assist, and so incredibly helpful. Excellent work and exceptionally kind, I can’t thank them enough!

Suzanne Belding

Polite, friendly. Worked with us to get our price.

Tiffane Hill

Amanda, Seth, & their team at the Ford Service department were phenomenal! Their customer service they provided in going above and beyond to make sure their customer (myself) was taken care of, rates beyond 5 stars! I appreciate you guys! Don’t hesitate to have them help you, they have their customer’s best interest and needs at heart!

Cindy Allen

There is only one really good thing about this dealership! It is the Ford service advisor named Amanda. She is amazing, smart and honest! Please use wisdom and don’t take your car here. I just got my car back after handing it over to them on and off starting in November of 2018 ( we are now in May of 2019)to repair damage caused after being rear ended. The body shop is even the worse. Winner Ford even did more damage to the underpart of my car during the repair and never mentioned it. I only found out by chance while looking at something else. Both sides were destroyed when they improperly put it on a lift and squeezed too hard. They then replaced the damaged metal with plastic. Don’t go here if you are smart!! Not even for an oil change.

Dena Saunders

I would like to say thank you to Travis

Junior Kemp

Thank you and your Company very much you all were Wonderful

Stevi Saathoff.

I hate buying a car! But if I had to do it this is where I would go! Took my son in, to find a dependable used car. They had a great car, a good price, and we got a good deal. As much as I would have liked to done better, at least gotten a second key, it was a fair deal and at the end of the day everyone was happy. If you're looking for a car, go here, ask for Chris. Oh, and BTW don't bother with Winner Subaru, they're basically useless.

Paul Parris

Had a great experience while buying a car for my niece who was going away for college. We needed to find an affordable car and your salesperson Patrice was professional and assisted us through the finance process as my niece's credit history is limited. We will be coming back to her for all future purchases!

CD

Do NOT sell used vehicles if you can’t provide two keys to the buyer. Also, buyer beware: do not buy the used 2015 F150 (dark blue) truck that was a lemon! We had you on the lemon law and should have acted, but you took advantage of a DISABLED VET! My husband traded that truck in because the computer system was failing. The dealer kept saying they were sending it to Texas for the hurricane victims, but they put it right on their lot. This place is full of people that can’t tell the truth! Then we were ripped off with a used vehicle that you couldn’t even provide two keys for. The price went up almost $75 a month on what we were promised. You also ran the credit through numerous companies when we had TWO vehicles through ford credit. Why not just used Ford credit? You guys didn’t even try them! This place is full of scam artists. I will be calling corporate, and I will tell everyone not to come to this dealership. You lost a FORD family for life!

Del B

Found out to late about this place. Will not return. Purchased a new 2018 Mustang last year. Was having shifting/ transmission thumping in an automatic. When I spoke to service I was told they couldn't recreate the issue and the car was driving as designed. Their guy was in the car with me when it was driven and he heard and felt it. Now mysteriously the problem doesnt exist. Was told that my car had the ability to learn driving habits and I was taking off and stopping too fast and the car was learning this and that's why it was down shifting hard. An automatic.....Wow! Left a message for service manager, Chris I think it was. Haven't heard from him.

Dewey Smith

After rotation of my tires, TPS sensor went off on my way home. This is because on a 2015 350 Transit, rear tire pressure 79. Front is 55. If not adjusted, will throw a TPS warning. I will reset it myself.

Sophia Campbell

This dearship and everyone that work here are awesome! Shopping for a car is stressful but this experience was painless. I recommend seeing Chris meiggs!

Daniel Cole

No BS. I told them approx. what I was willing and able to pay & we worked quickly from there to the purchase. If they can find a way to save you money, they will do it.

Sweet Tooth

Christopher Meiggs was great to work with. A great asset to your team!!

Roy Lafontaine

The intake process was very efficient. The young woman who processed me through intake and explained what was going to be done, how long it was going to take, and etc. was incredibly friendly and customer-service focused! They do not want to lose her!!

alcoholics any mouse

Not worth the Ford badge. I live around the corner from Winner but made a deal with Cowles Parkway Ford in Woodbridge, VA instead. It more than seemed like the desk manager would not do business with my wife. In 2019 it's not necessary to have "the men" at the table. Even looking past that, we got one offer from the desk which was way too low for the trade and way too high for the new with the mindset take it or leave it. The only silver lining was that the salesman was nice and seemed frustrated that the desk was ready to broom us. I bought the same exact truck from Cowles but ended up saving about $6,000. From selection, to hospitality, to price there are way better dealerships out there. Make the drive, save several thousand dollars and actually enjoy buying a new truck. Cowles Parkway Ford.

Paul Pond

Courteous and the quickest service I had ever gotten from Winner Ford.

Donna Lachella

I had an awesome experience. Ive brought two cars from the same car saleman Mr Charles Bailey awesome guy. This sale was better then the last. My car broke down I called him and told him what I wanted, he brought the car to my house so I could test drive it. We drove back to winner loved it. Got paper work started got finance and approved in an hour. Great service

Sherry Warson

Winner Ford has the best staff ,fast and efficiency made my experience even more enjoyable .Thank you Travis for going out of the way to find out what was wrong with my daughter's car as always Vinny did a remarkable job fixing the car .

Larion Stoltzfus

Experience OK but took much too long, and mechanics drained the battery while in their possession so battery was totally dead when we pick up

Joseph H.

Fast service quick Lane, my coupon book was expired and was unable to try and get a replacement due to no manager was around at 9 am. Or I would have left a 5

Noel Durrant

Great service and work done in a timely manner

matthew fiske

Service was fast. The staff was very courteous and helpful.

Fred Waski

Worst experience with the service department ever. Lied to repeatedly from the general manager, service manager and everyone involved. When I pointed out the lies was told “no I was misinformed by people that didn’t know what they were talking about. Long story short had recall work done there, that was done wrong. I know need a new engine. No matter what I said and showed them they would not admit fault. Last lie I was told was from the general manager who said there would be a ford mechanical engineer from Ford not One of the Winner Ford mechanics (since they are the ones that messed it up to begin with) during my engine tear down. Once they called me about what they found, I asked if the mechanical engineer was there. The service manager said he had no idea why I was told that, then the general manager told me that no he was not there but there was nothing they could do for me. I wish I could give them negative stars!!! Worst company ever!!!!!! Stear clear of this place.

Robert Stokes

they were quick to get my oil change completed and they did not push me into extra add on service

Rick Chunko

The overall service experience was fine. I did not have to wait too long before getting waited on to start the process and checking out was fine as well. The reps who waited on me were cordial and professional. I believe Ford could work on the cost for an oil change and tire rotation because it was about $20 more for the same service then that of Ford's competitors. I have a GMC Yukon XLS and Toyota Avalon, so, I do have real life knowledge of what I spend. As a retired individual and Veteran, I do like to watch my spending probably like everyone else!

Joseph Pullella

Great service, I was in and out. Very easy to make an appointment. The staff is very knowledgeable.

Erik Hammond

This was our very first time buying a car at a dealership by ourselves, again we are young and we were very excited about buying the truck. After we signed all of the paperwork they said we were good to go and the truck was gassed up and ready. They watched us walk out and get into the truck, shook our hands and told us congratulations. Half way home I realized they never asked for our down payment, which was in my wallet ready to go.. i thought well I will just mail it in. The next day my husband gets a phone call and it’s the finance manager, Ryan/Fernando, telling my husband we need to come immediately that night to bring the check. My husband being the non confrontational man he is, agreed. When he told me I said absolutely not, we live more than 30 minutes away and have already drove up there multiple times this week. So I called Ryan/Fernando back and he was unavailable and told the receptionist what was going on and she said that was fine, we could mail the check in and gave me the address to send it. I get another voicemail from Ryan/Fernando asking to call him, so I do. I explain to him we cannot make the drive up there to drop the check off because we have plans and it’s far away and I can just mail it in. He became very hostile and rude and told me that it was my fault and I purposely did not pay them and we HAD to come that night to drop the check off or the entire contract was void. I said okay then void the contract and come get the truck. I have never in my life, been spoken to with such disrespect and hostility by someone working in customer service. I was appalled, speechless. What a disgusting human being. We just gave away 6 years of payments to these people, they have all of our information, they know where we live, and he honestly thought we were just going to never pay the down payment? What kind of sense does that even make?? After I told my husband of the conversation I had with this Ryan/Fernando, he was obviously furious and called him. And again, he was combative from the very beginning when talking to my husband and again accusing us of purposely not giving the check for the down payment, but as soon as my husband said come get the truck, we don’t even want it anymore we will go somewhere else where we can actually be treated with some respect, he changed his tune and had someone drive all the way to our house to get the check. Now, I’m not in the car selling industry, but I am in sales, and it is 100% my job to ask for payment when I’m selling a product. And would be completely my fault for letting a customer walk out of the door without paying, and in NO case would I ever call one of my customers and tell them that it is their fault and that they purposely did not pay me. It is terrible business, and not the way you want to keep people coming back. It would have been his fault if Patrice, who sold us the car, lost a sale because of his lack of customer service etiquette and lack of respect in general. I will NEVER be back, and I will surely NEVER recommend anyone ever coming to this establishment to purchase a vehicle.

Joe Neubauer

Had service done on my truck and Amanda was extremely helpful and friendly throughout the process. Thanks Amanda and Winner Ford!

Justin Sharp

I have bought two cars in 2 years from them, and both are serviced in their service center.

Dale Irons

Calab was an awesome sales person! But his sales manager was absolutely horrible! Pressured me into making a deal today when I was uncomfortable doing so. Instead of giving me the time to think like I wanted. I was told if I leave today this deal would no longer be available come tomorrow. They lost a customer!

Shane Weber

Excellent customer support and they made sure I was getting the best deal possible.

Gil Thomas

Superb Service Red carpet treatment upon my first arrival. Very, very courteous staff. Great ambience in the waiting area with uninterrupted wifi. First impressions are definitely lasting.

Darren Lake

Great Place !! Fast work and always kept me update , I’d recommend to all !!

J P

My daughter's car broke down on Friday on her way to work. Took it straight to Winner Ford (no appt) and had the car back before she got off from work. Service was quick, reasonably priced. Great place to get service.

Shana Mustachio

Quick service. In and out. Friendly and helpful staff. Thank you!

Erick Tirado

It's a nice car and all but I hated the buying experience, the salesperson was the best but everyone else took forever and added extra steps that would only take 5 mins but I was stuck there for way too long. It took 12 hours to go from the bank and back but most of my time was spent in that dealership. They're not as busy as they say, they just make people wait if they dont sign up for they're premium insurance, they'll try to sale it to you 3 times when it's clearly a bad deal. Only reason I wrote this review is to warn you go with a set amount of time to stay and just leave if they make you wait. It's what I'll do next time, I won't stand to do business with these managers again.

Sheila Robinson

Came in to have my tires checked the gentleman who waited on me came out to let me know that my tires were low, put air in the tires and I was out in an expeditious manner. He was very polite and very nice, very good experience.

Cody Greene

over all the worst experience ever. Dropped my car off for body work on November 26th and my car sat there for a week before it was even looked at. Now it is a month later with little to no effort on their side to keep the customer updated on the status of the repairs and my car is still not done. I will never buy nor have anything fixed here ever again. This has been the worst experience ever.

Shelby Everline

Great service. Clean shuttle.

John Lamb

Convenient drop off. Rapid inspection. Immediately notified me of work needed. Quick turnaround.

Effie Rodriguez

Horrible experience from the Winner Ford! Customer service was absolutely terrible. We had a problem with Ford Fusion (we bought it brand new 2017) transmission few days before Thanksgiving last year. My husband made an appointment for service there and was able to drop it off right after work. They told him to wait for a good amount of time there just to tell him later on that they can't fix our car right away and needs quite sometimes to see what's wrong with it. Fortunately, we are under the warranty so we were told that we supposedly receive a rental car while our car is being repair. This is where everything went absolutely horrible. After saying that they supposedly giving us rental car they told my husband (who had been there for hours at that point) that they don't have any rental car available for him to take at the moment and will be in contact with him the next day. So he went home hoping that they will contact him the next day about the rental car. Note you, the Ford Fusion is our only vehicle. After waiting the whole day, they never call him so he decided to reach out and they told him that they do not have any car for him. My husband told me on how rude the customer rep on the phone when she talked to him and how they just hang up on him. He was very upset about the rental car situation and how the customer rep behavior. I decided to take action and call them myself. The customer rep was definitely rude and say the same things to me. I told her that we need the car because my husband & I are planning to drive to his hometown for Thanksgiving. This is his last few moments to spent time with his family before his deployment. She still insist that they don't have anything for us so i told her that I wish to speak to her manager and she told me he was busy. I told her that I will either speak to the manager or to coorporate then finally she let me speak to the manager and instantly the manager was on the phone and told me that they have rental car available for us that afternoon to be picked up. All in all, I would not recommend this place to anyone with the way they treat their customer and even lie to their customer. I hope they could improve their customer service.

John Hayduk

Awesome service! And customer service!

Temple Jefferson

Second trip to resolve the same issue, but the staff was very accommodating and apologetic about my inconvenience. I would go there for service again, but would be a little more proactive in my follow up.

Christine Gerhard

We had a great experience with Calab purchasing our new Explorer!

Sandra Williams

Great customer service

Pam Kaper

Took truck in to have warranty work done. Had dealer also look at brakes while there. Was given 1 price over phone and another when arrived. When asked why 2 different prices was told that he likes to round up numbers. Had brakes looked at another dealer and was told they didnt need replaced...had plenty of life. Never did get a phone call about the part for warranty work.

Laura Hayes

Stopped for an oil change in my travels. Very nice dealership, staff and facility, and the service was quick. Will be back!

Paul Benoit

Very efficient and quick - respect on BOTH sides for valuable time!!!

Adrienne Radesky

Update: I was impressed with the manager, Patrick Shuey, and his willingness to address my concerns quickly. I hope he truly listens to my suggestions to improve service. I have updated my review from 1 to 3 stars based on Mr. Shuey's willingness to listen and provide support. I will never use Winner Ford again! Almost every part of the process unprofessional. I was nonlocal and drove several hours to come see and hopefully buy a 2017 Ford Fusion. My dad called several times in the week before to review the car specs and let them know when we would be arriving. Martin (“Marty”) Cannon the sales manager should be fired. He lied to my father about the extras in the car and about the mileage on the car. The car was advertised with no owner and 5k miles, which is a large reason I drove so far to see the car. When I got there they could not locate the car due to a stock # mishap and I waited around 1 hour for the driver to return. Once I test drove the car, I realized the mileage was not 5k but 14k. I was then told that many of the drivers of the dealership drove the car over others because it had all the bells and whistles. Everything else about the car was great, except it was filthy. I had to fight for a discount on the car based on the many extra miles and inconveniences but finally got down to a price I could deal with. Then they told me I would need to wait awhile for the car to be detailed because there was a race in town and there were many cars ahead of mine. I was in the dealership from 12pm - 5pm! Once the car was “detailed” I realized they hardly spent time on it. The wheels were dirty and the there was still dirt across the bottom sides of the vehicle. (Which i then had to spend a few hours myself hand cleaning when I got home) I also found out that there policy was to only put $20 gas in used cars. I was from out of town. Never did my sales associate try to make right these issues. (He could have offered to redetail or pay to put more gas in especially since they allowed their employees to drive quite a distance with the car that day) After all that they didn’t send my bill of sale to my bank for my loan doc until 1.5 weeks after I bought it, and a month and a half later Marty calls me frantic that they don’t have the loan doc from my bank needed to transfer my title. Now it’s one week until my temp registration expires and no one has reached out to me letting me know when the title will be transferred or if they need anything else from me. I went to the dmv after inspecting the car and they said no paperwork has been provided. It’s 6/22. This is an atrocious way to treat anyone buying a car. There will never be repeat business from me or my family. And I hope that Marty is removed from his position as he is incompetent as a sales manager.

Chris Wheatley

Nice place to deal with. Had couple small issues but manager Rob made it right. Great doing business with.

Anne Taylor

Came in on Monday simply looking to get a cheap used as is car. Needed something with more space than what we have. When we got there we were greeted by our sales rep, cameron. He was absolutely amazing and helped us look at all of the cars. We started to venture off to the newer cars and he pointed us to the car we went with, which is a beautiful 2015 jeep Cherokee. The detail shop did an awesome job cleaning it up, and they are going to fix my windshield that had a minor crack when we got it, got free! To make a long story short, I was so happy with our experience here and suggest anyone and everyone to go here for their next car. Amazing staff, clean and friendly environment.

Dianna Murphy

I have been coming to Winner Ford since 2002 . It seems to just get better and better with Technology and service.My original adviser of 16 years is no longer there,but acquired a new one and she is great .Her name is Amanda.She knows her job well and actually advises. So if you are a new customer come and ask for her.

Mike Brairton

I and several of my friends have driven past many other Ford dealers to do business at Winner Ford because they are real professionals and really care about their customers. Great place to do business!

George Savaren

Friendly service! Very helpful. Recommend to all!!

Aaron Y

Always a pleasure to have my vehicles taken care of at Winner Ford. Very courteous, efficient and organized staff. Guys at the parts department are very knowledgeable. Their customer shuttle is an awesome add on to the perfect customer service experience.

Tara Irving

Eddie and Chris were absolutely amazing. This was the most painless buying experience ever. From start to finish they walked us through. We drove 200 miles from New York and it was so worth it. Not only was the price right the service was top notch. Please see winner for your next car or truck.

Hometown Hero

So after driving an hour to only get screwed by another dealership, we decide to check Winner. We pull up and catch one of there salesman, Cameron who immediately points us in the right direction with what kind of car I was looking for. Cameron was super helpful even though we came in late and stayed past closing and for buying a first car they made it stress free. Definitely recommend to my friends.

Gloria Emory

Winner gets no stars with me. I brought a car that broke down a week later with my kids in the car. Sales person Sal , Ryan and everyone in service gave me the runaround lied about me being able to get a rental and tried to make me pay for a tow. Long story short my car was sitting in service for 42 days with no contact or return calls until I went their with my mom. It was very stressful and my car has expired temp tags. SMH.

M McCoy

Amanda and mechanics awesome!

Jerome Crump

I came to Winner after going to several dealerships and all I can say is WOW! I was helping my sister look for a car and we were starting to get pretty distraught having been to several dealerships at this point and the we came to Winner and met Patrice. What a wonderful sales person! She was so thoughtful. We were kinda undecided on what we were looking for but she was more than happy to show us multiple cars and help us decide on one without making us feel pressured at all. She was so wonderful we could not have asked for a better more thoughful sales person. I will definitely be coming back to Winner when I look for my next car and I'd recommend anybody to go see Patrice! Thanks Winner!

Cynthia Bullock

They do quality work and they treat everyone with special attention. The staff is great! Especially Milissa, she treat me with respect and courtsey, she always make feel so comfortable bringing my car there and know that get will get full attention( it feel like leaving your child at a daycare). They up the good work!

Crystal Perkins

Not helpful. Left part of the lift on my car when I had a recall fixed and broke the fuel pump last time I was there. Came today with appointment and lady at the front did not seem to want to take the time to say where to go. Terrible service. I had my oil changed elsewhere. Will go to another dealership if there is another recall that needs to be fixed.

sandy heifetz

Excellent service. Fast and efficient on my airbag replacement

Joe Martin

Go see the guy with the bowtie

Joseph Berg

Just looking and Brandon made us feel relaxed and comfortable. Ended up ordering a f350 dually. Looking forward to the new year and arrival of our new truck

robert silvagni

Travis was an excellent service writer. He took me at my word that another (non Ford) dealer had sent me to have a duplicate key made for the used F150 I purchased. He set the appointment, did follow up to confirm the proper key would be available, and had it held for MY service. On the day of the service, he was courteous and offered a ride to work with the shuttle provided. The initial dealership still had not contacted him with the P.O., but he had the work done, and within three hours my truck was ready. I went to the other dealer myself to get the required paperwork, and dropped it off at lunchtime - where Travis was working through lunch to accommodate another client. I was given the keys, a detailed explanation of what I needed to know; I left with a sense that I was welcome anytime to bring my truck in, despite not buying it from Winner Ford. They'll have my business moving forward!

DisturbedMinds4 You

Overall excellent experience! Staff was friendly and quick while the waiting are was clean and comfortable!

Ingrid Cacoilo

This was the worst experience. Took my car to Winner Ford in Dover De., for ABS and Traction control lights being eliminated. The car was driven there with no issues besides the lights on the dashboard. Had appointment at 1:30, supposed to waiting but decided to leave it there. Did not hear from them until the next day. After I was told that $700 charge to replace both rear wheel bearings I decided not to pursue that. Told them I would be picking up the car, the charge for them to do the inspection was $135? Just to check codes When I came to pick up the car the paperwork and the keys were not left with the receptionist, so I proceeded to exit the building with my daughter, the sales manager followed me to the parking lot and excorted me back inside and proceeded to assist me, he went inside the shop and was able to find the paperwork and keys. He walked us to the receptionist desk and helped the associate process the paperwork, he was a professional, i am very thankful for his assistance he even offered to bring my car to the front of the building, I said thank you because my other car was right next to the one that I was picking up. My daughter was going to drive the Montego home (that was the car that was worked on). When she pulled out the lot and approached the traffic light she calls me on my phone panicking that the car was not breaking and was making noise. I told her to step out and I would drive the car back home. When I stepped inside the car the first thing I noticed was that both the ABS and the Traction control light were both off. I tried to turn the car around back to the dealer. This all happened on route 13 southbound , had to drive on the shoulder because the trackion control light kept coming on, but the ABS light or the break lights never came on. Finally after 15 minutes struggling to turn the car around back to the shop this was a horrible time trying not to get hit by other vehicles because the cars breaks kept locking up and I had little control driving it. Finally got it back to dealer . Contacted the Chris the service manager and he was defensive that they did nothing to the car but just hooked it up to check codes. If this is so why are the light on the dashboard no longer eliminated? How is that the car is having major braking issues after I picked it up and the ABS, and none of the break lights not on? But u an being told we did nothing to the car? The biggest concern for me was that the dealer put me and my daughter at risk behind the wheel of a car that should have never been given back to any customer without first advising them of the current issue. How can the mechanics pull the car in the bay with ease then pull it out of the bay with known issues and not advise the customer?? But they did nothing to the car?? Yesterday sole to Chris the service manager, he removed the ABS fuse (disabling the ABS) so I could take the car back home! But they did nothing to the car. They were more interested in making sure that I paid the $135 but not at all interested in the safety of myself and my daughter putting us at risk was no concern to them ? DO NOT trust this dealership service area they are not honest and they don't care about your safety.

Caitlyn Cain

Caleb Barnette was very kind and friendly. Big thank you to him and the Winner Ford Family for staying late to help me get the car of my dreams.

Alex Yoon

Feel ripped off...went in to get a problem fixed and turns out spark plug had to be replaced. No problem it was fixed but the labor charge...wow over $700 for a bit over 4 hours work. Wondering if this is the norm for a job like this... I’ll get oil changes here but not maintenance anymore.

Jacob Boothe

Awesome buying experience. Rob and Caleb great to deal with. Got the best deal first no haggling. Highly recommend them and Winner.

Marshall Hynes

I drove over 2 hours to get to dealership as it was the lowest advertised price for a new Mustang Bullitt. Experience was less painful than most other dealers but they did pad other charges on the advertised price (which is common) for rebates or incentives that didn’t apply. It was still priced better than elsewhere. Trade negotiations went smoothly but they did try to pressure me down. Sale processing was a bit slow but ok. People were pleasant and helpful.

SHERRY WATSON

Had a great experience as always staff very helpful and friendly I would definitely bring my car back a big shout out to Amanda Conard she made my experience even better with her friendly greeting and professional knowledge.

Bernard satterfield

In and out for service! Thanks

Moira Goletz

Thank you for your kind and friendly service and getting it done fast

Joe Cassidy

Arnold Ndongo greeted me at my truck and had me checked in, in seconds. Truck service was done quickly. I was called to pick it up quickly. Best Winner Ford trip for me ever.

Carol Mazetis

Chris Raney was very professional and knowledgeable and made the car buying process easy!

Ashley Cooper

It was quick and inexpensive for the 5000 mile service. The staff is professional and courteous. I love my Ford Escape!

zues alice

Amanda in Ford service is always helpful and nice. They are great people and get my truck in and out quickly

Catrina Cosey

John is an amazing sales person. He took his time to figure out what I wanted and the best options for me. Brandon and Ryan were amazing as well and really made sure I had the best price available to me. I am in love with my 2019 Ford Escape!!!

Walt Eskiewicz

Good experience with service department. Stop enroute to New Jersey for service many times. Work performed expediently and professionally.

Christy Alexander

So happy with our sales experience! Calab, Sales Manager Rob, and Finance Rep Ryan, were very accommodating and excelled in customer service. They were not pushy in the slightest bit and worked with us to get us in to the right vehicle and the right price in a very efficient manner. If you’re in the market for a new vehicle, I would strongly recommend dealing with them!

T S

Wow! My visit at Winner Ford was one of smoothest car buying experience ever! I brought a VERY complex issue to Ms. Patrice Casey and with no hesitation she ensured me not worry and that all will be done to assist with my concerns. No time was wasted, she kept me inform every step of the way, even on her day off! I received phone calls and text messages, letting me know she was still on the task of getting me into a new vehicle. I want to thank her so much for her dedication and caring attitude. One of the best! Thanks Ms Casey! You will be remembered on my next buying experience! I will be back soon to get that Hyundai Genesis! Thank you for everything!

diana wambold

They were easy to get appointment service was spot on oil change rotate tires and found 2 nails in a tire that is why pressure problems and tire quote was well in compared price that I looked at about a month ago for replacement of tires on van

Jackie Briscoe

Ok

Adrienne Clingan

I needed to take my car in for body repairs and it was through GEICO. It was the fitst time i ever needed to do something like this. They made the experience very stress free. I loved that they were very thorough in not only getting the job done right but keeping me informed in the process of things. The staff were very friendly and professional. Thank you Winner of Dover

Vogue S

I do not recommend buying from this dealership. Ever since we bought our vehicle, there were nothing but issues. Now we have to spend a fortune to replace a spark plug that was incorrect for the vehicle and put where it should not have been. Cant prove that Winner did this, but we were told it is likely they did. Avoid avoid avoid.

L R

Dropped my ford focus off to be service and was a very pleasant experience. Fixed my car, done in a professional manner and was very pleased and I will most certainly bring my car and future vehicles to be serviced here from now on!

Tone brinkley

Thank you Caleb and Brandon for my car. It took a little time since it was my first time buying a car but I appreciate you guys!

aadicker698

This was the best car buying experience I have ever had! Sparing you the details of why, I needed a car immediately. I was dreading the whole car buying experience. The pushy, intrusive sales personal.The endless hours of negotiating, not mention the hours of waiting for the transaction to be completed! Just hated the the thought of it! Well, none of it turned out as I was expecting. The whole experience was pleasant! Patrice was a competent professional from beginning to end! Not pushy. Allowed me to PURCHASE THE CAR I WANTED. Held my hand through the whole process assuring me that all would be well. After the purchase she even made two additional contacts to make sure I was satisfied and all was well! The level of customer service at Winner Ford is second to none! I had never experienced this level of attentiveness to the customer and their needs. In the future, I can't ever see myself buying a car anyplace else!!! Excellent job Winner Ford!!!!!

Ronnie Martin

I cannot stand these guys. They're impatient and pushy. I was so angry I ended up going to Wilmington to buy the exact same car from another dealer. I would not recommend them at all. My friend went here for a clicking in the engine and they tried to say she had a bad transmission. It was a loose hubcap making the sound. I've heard more horror stories about this dealership than any other. I don't know a single person that even likes winner Ford. Kinda surprised they have decent reviews

Brian McCaffrey

Very nice - still fit me in when I was late for my appointment... free coffee & nice waiting area!

Christos Hatjis

I tried to make an appointment for Winner Ford collision center. First, I was put on "terminal" hold so I hung up. Second, when I called her back, I found our that Winner Ford provides free estimates only four times (10 am, 11 AM, 1 PM and 2 PM) during weekdays, i.e. during the middle of a work day. They could not accommodate my work schedule. I expressed my disappointment and thanked her. I told her that I will not bring in my car for the free estimate. The person I spoke to was very polite. However, Winner Ford auto body shop could not accommodate a potential customer's work schedule.

Nancy Wells

Fast & Speedy Service! Arnold my service advisor was friendly, courteous, and accommodated my walk in appointment with out hesitation. Great Service with no fuss! Thank you!!

Stacy Kerns

Service staff was great! They squeezed me in after I blew a tire.

Kristina Young

Never judge a book by its cover. We came in and test drove a car on Monday. John ran the credit and said he would call that afternoon when he came up with numbers and He said we would need 5k down. He NEVER called and never gave us his card. In fact, from the get go he didn't act interested in selling the vehicle. 2 days later, even with the bitter taste, we called to see if the car was still there. The receptionist said yes, gave us an appointment time and we drive the hour to the dealership only to find out the car had been sold the previous day. After throwing 10k cash on the table and seeing the reaction from the new sales associate, they then wanted to sell us any car. But, the car we wanted was a fairly rare car and the opportunity has now past. The rudeness from John was uncalled for. Just because someone comes in, covered in tattoos and is filthy from work doesn't mean they can't afford a car. Thank you for forcing us to go to another car lot where we got treated with respect and bought 2 cars instead of one.

Nakisha Cartwright

I had a great experience. Arnold was my service technician and he did a great job servicing my truck. Thank you!

James Overton

Fast service, very accommodating!

Jonathan Seda

Great service by Travis! Actually came to my vehicle to trouble shoot!

Katie Slye

The folks who work here are amazing. Eddie and the management team worked with me to get me a new vehicle. They really went above and beyond to make sure I was able to get something affordable. Casey was also great and was very helpful and caring. Overall I had an excellent experience and would absolutely recommend buying here.

T Bowers

This morning went for my service appointment ,and this is where the bad day started. First of all I’ve been a customer on both ends Sales and Service for well over 12 years. But, today like I previously stated went in for my appointment Debbie Fay the service rep ask for my name I provided info. So, she saids your car is a A5 and it’s here for service to the engine I reply saying yes. She rudely replies, “Why is it here?” then I said the appointment was made here because this dealership was closer and I’ve brought all my cars her. She saids again, “Why is it here?” because we only service Ford, ?, and Hyundai ,and we don’t have the equipment to even diagnose it. I said well I bring all my cars here and the website didn’t state you couldn’t fix ,but all you had to say was you couldn’t fix and I would just back out. I’ve been doing business as I stated for years constantly seeing management and employees come and go. I called and spoke with her supervisor Mark what good that done! We as customers spend good money here and this kind of service shouldn’t be sweep under the rug. All she had to say was ma’am I apologize ,but we can’t fix your vehicle here. But I will direct you to our other facility to fix the problem. Charles Bailey is still a great sales person been there for years!!

Wood Allen

They sold me a car with dashboard light on!!! The car returned twice and the dashboard light is still on!!! Be careful the Winner ford sale's ORAL "promise"!!! And they will NOT handle your license plate and title until the expiration day.

Emy D-R

Today was a perfect day. I walked into Winner Ford and the vibe was immediately positive. The team worked together to get me the best deal on my first car. I came into the dealership expecting to get a used car at a high price. What I came out with was a BRAND NEW MODEL CAR for less than what I was going to have to pay at a less known dealership in Newark DE. The team was kind and entertaining while I waited for my paperwork. They even helped me get my new vehicle home. I would give each person on that team 10 stars if I could. They are all highly knowledgeable and all highly professional. The team helped me with understanding the process of new vehicle purchases and did so with incredible clarity.

Joe Starcevich

Haggled hard on a used truck they had. Got a great deal and I'm happy. But they told me some lies. They stated they did normal maintenance and placed a new battery in the vehicle. They did not. They gave me a truck with a used battery. A simple lie gave me false assurance and this winter, a year later my truck didn't start. Why? The battery was used and already old when they gave it to me. It was a Ford dealer battery. How does that happen? Do you resell batteries? My only gripe. Beware. Check everything.

eric swiney

Travis is a real professional, highly recommend dealing with him.

Brandon Thomas

Great customer service, hassle-free buying experience. Kudos to the managment team. They went above and beyond for me

Marianne Gamble

Great experience Charles Bailey is the best.

Jessica Tyler

This was a great experience and our salesman was awesome. Thanks Chris and I’m glad we could be your first sale! We drove from VA after work and they stayed late until everything was finalized. Thanks again!

Keith Siers

Walked in without an appointment. My car was checked within a reasonable time. I am satisfied with results and cost. Staff was very helpful.

Aj Zarrella

The customer service was excellant! The cost, as always, was high, however they were able to save me $85 and do the work quickly.

Bob DuLac

Needed help in a hurry and got it. Excellent service today.

Tema Adams

Travis was very courteous and very informative. The waiting area was inviting and had a nice setup for beverages ranging from coffee, tea and water. The service and hospitality was awesome. They kept me in the loop about the progress of my car...Keep up the great customer service!

Joe Hill

Work was completed fast at a good price

Greg Long

I was considering trading my 2018 F-250 in at Preston Ford, however I came to winner ford and found they had a fantastic selection of trucks. They offered the most for my trade in and gave me the best price on my new truck. The staff was very professional, friendly, great to work with and eager to get me into the truck I wanted. I’ll certainly be buying my next vehicle at Winner Ford! Shout out to Rob Hall and Charles for all help!!

Shaquille Legall

Big shoutout to Amanda at the front desk who was not only professional and sweet but she was also very courteous to my 5yr old who adored her. Thanks for providing get service in every way Amanda!!!! You’ve made me a loyal customer Saturday

Danielle

If I could give winner Ford Service 0 stars I definitely would. I’ve dropped my car off for the same transmission problems multiple times because there was a recall on Ford Focus transmissions. You’d THINK they’d fix it considering the recall but instead they keep it for a few hours and give it back in the same condition. I’ve also taken it there for my horn not working and they ALWAYS tell me “well it worked when it was in here”. How does my horn go from not working, to working, back to not working, ALL IN 5 hours. I’ve tried honking it multiple times a day since it first went out and IT NEVER WORKS. DONT TELL ME SOMETHING IS FIXED WHEN YOU KNOW ITS NOT!!!!

Robert Fritz

Staff were courteous and professional! I’m very satisfied with the service performed.

Terry Albert

Very friendly pleasant employees

Chance Danbury

Calab sold me a very nice 2019 Ford Fusion Hybrid. Very good service

Gina Marie Havens

Outstanding Customer Service Sale Chris explained process and was very informative with all options of financing. Then entire staff showed attentiveness.

Alan Lloyd

I took my 2014 mustang GT to winner to get a oil change, when I arrived I was little early so I was informed to pull my car into the lane in the garage. I was in the waiting room about 15 mins when a tech came out got in my car and started it up. Unfortunately, the tech did not know how to remove the emergency brake, so he just started moving the car anyway and could hardly drive a manual car. (Loves that Clutch) it was noticeable enough that another tech came into the waiting room to joke the original tech to the front personnel. This made me frustrated. Finally when the car was lowered from the lift the tech drove the car around to park it. Front desk employee said he was ready for payment, so I did the transaction. He gave me my keys and never told me where to find my car. I thought no biggie I’ll find it, so I started out into the parking lot. I started to walk around front but couldn’t find my car. I asked the front desk employee where the car was he replied that he didn’t know but would ask the tech where he parked it. Another 10 minutes goes by so I started to walk around the opposite side of the building and seen the tech just standing talking. I ask him if he had my keys he said yes, by that time I seen my car parked in the Hyundai service side. I told him to just give me my keys I will get my car. When I got to my car I noticed that the tech left my seat in chaos, plastic with oil on it the floor paper was left and paper cards on the dash. Please keep in mind this car is 1 of 3 brand new at this same facility and it came with a “$9.95 oil change for the life of the car” This is not true they do not keep records of who has that benefit. However they know my email, phone number and address to keep asking me to trade my car in for a newer year. Winner definitely wants to sell us cars but does not back their own granted Benefits. Next time I can not see my regular mechanic I will be sure to NOT call winner ford!

Danielle Johnson

Associate Amanda was very nice and helpful. She understood exactly why I was there and explained thing thoroughly. I appreciated her help.

CASEY JACOBSEN

Great service, easy drop off and wait. Arnold very kind.

Melanie Stancell

Winner Ford's service department in Dover has excellent customer service. Although there is a Ford dealership closer to my home, I choose to take my vehicle to Winner!

Tom Dougherty

Staff always goes the extra step to assist a customer. Service Tech. Amanda is always a pleasure to deal with and helpful.

Dave Campau

Today’s service was very good as most of my experiences are with this dealer. Great customer service at check in as well as check out‼️

Riley Johnson

Great service got me a nice car thanks to Calab

George Tice

We were there for 7 hours with one request. Brandon Berg spent his day doing all that he could to make our request become a reality. He was great to talk to also, no awkward silence. An absolutely wonderful car buying experience.

Nicholas Sinclair

Make sure you see Chris here, will definitely take care of you when you're looking to get a new car!

Allan Roberts

All pluses. Sales team (Vinny Stephano), F&I person, Manager made the buying experience easy. It is great when the sales person knows all about the cars they sell. Super explanations. If my service experiences are as good as the sales, we are home free.

Darlene Scholz

Excellent service!

Steve Sealund

I was not told that they were bringing me in for a different recall than I called about. When I arrive I had no warning lights on in my dash when I leave my all wheel drive light is on. I went back and the guy who wrote me up said it was on when he pulled it in. I drove to the shop with no lights on in the dash. Why didn't he say something to me if the light was on in my dash. They made sure to tell me my brakes were bad but not that I had a warning light on.

Belle Thompson, Clapp, Warren

Very good experience.

Derek James

Very pleased with the service I recieved

Robert Lamar

Worst Ford Dealer in Delaware. Many bad experiences but the last and never again was recently when I had a dash fire and they towed my car to winner. It sat there for a month and continued to lie to me and my insurance company every week when we called. Finally had to have it taken to Milford Hertrich and had my answer in 5 days. I loved my fords and Mercury’s but will never own another since service is terrible there. It use to be a good dealership but that was many many years ago. Use at your own risk

Ellen Moser

Very pleasant people. Quick and easy service!

Sara

The Service Manager, Seth, and other staff members of the service/body shop were phenomenal! I needed to clear out my recently totaled car but could not get to the dealer before the service department closed. Seth listened to my needs and offered a solution for me to work with a sales department associate to access my car. I forgot a screwdriver to remove my license plate, but several service center/body shop employees loaned me one on their way out! Kudos Winner Ford Service Department!!

RAYNA HEBARD

I bought my SUV from Winner Ford and I regularly take my vehicle there for maintenance. I recently used the Quick Lane service. It was quick and my car was well taken care of. Excellent customer service as always!

Teresa Gedney

Very disappointed in the Ford service department. Called to get an oil change this morning and was told I had to wait almost 2 weeks. Sorry not acceptable to me. I have been having my vehicles serviced at Winner Ford for many years and have never had a bad experience until today. Guess I will be taking my Ford Explorer somewhere else for future oil changes from now on.

brian P

Would recommend Caleb as a salesman. Very personable and provided an excellent buying experience.

Glenn Juhlin

Great experience , thank you to the Saturday team that helped us with all our automotive needs .

Rich Lemley

Purchased a new F-150 from Charles Bailey. The best purchase experience I have ever had. Thank you Charles for all your help! See you next time!

Alfred Baynard

needed a oil change And was taken care of with excellence,the staff member was very curtious and the wait time was within one hour 1/2 without an appointment great service.

Charlette Ceaser

The salesmen and ladies are all attractive!!!

Robert McKennett

Worst possible experience for the simplest of recalls - significant change from years of sharp service

Daniel Lorden

I purchased a 2018 Ford F-150 from Charles Bailey at Winner Ford in Dover Delaware. Charles was an absolute pleasure to deal with and made the buying process easy. There was one issue that was able to get rectified easily. I appreciate the level of service and attention to detail especially in taking care of the customer! Great job!! THANK YOU!!!

Alexa Viguers

I dropped my car off for an electrical issue at 730am. This should be a simple diagnosis once hooked up with the appropriate diagnostic equipment. After calling twice throughout the day and getting no answer, I finally received a call to come pick up my vehicle at 4pm. Nothing had been fixed and they charged me $130 as a diagnosis fee. To inform me that it was going to cost $500 to replace my door latch. Terrible customer service all around in my opinion.