Reviews of Sheridan Ford Sales (Car Concessionaire)

John McMonigal

Came in with no notion of leaving in a 2019 F150 for a number of reasons but Shaquasha was so great I was able to leave behind the wheel of my first brand new truck ever. Couldn’t be more thrilled w her and the rest of the staff. Thank you to the entire Sheridan staff!

Doug Briggs

Prompt service - very clear explanations - fair billing - and they washed my truck ! Thanks !

Ben Murphy

Great experience. In and out fast. Good inspection when getting oil change.

Randi Houseman

We called this dealership to secure the purchase of a truck. As we were coming from 5 hours away we assured them we had a cashier's check for the amount to cover any and everything. My fiancee took off work the following day and made arrangements to travel to the dealership to procure the vehicle. I spoke with Quasha (whom was working with the salesman by the name of Joe) and when I asked her "so you are going to hold this for us? We will be there with the check tomorrow." Her exact response was "yes, I am moving it aside right now for you." I get a phone call not long after saying they sold the truck. After all that they sold it to someone else. Not the kind of dealership I want to do business with.

Chris B

CPO Ford Explorer – A Cliché Car Buying Experience A typical car buying experience with Sheridan Ford. If you know every step of the vehicle buying process, exactly what you want in a vehicle, and are willing to fight through 10 hours of a car buying process, you should be fine. If you want an easy, pleasant experience, look elsewhere. 1. Down payment was listed as $1500 as opposed to the $3000 we actually paid. 2. Had to walk out the door to get an appropriate price on the vehicle. Classic! 3. Misled about continuance on vehicle warranty. Was told original was warranty was good through the end of the year. Has in fact already expired. 4. Misled to about the quality of my trade in. Manager stated they would have to repaint the bumper for a scratch. This was refuted by a different manager the next day, my trade in value did not go back up. 5. Finance did not bother looking at Ford CPO offerings resulting in a 1% increase (a $1400 difference over the term of the loan), despite me telling them ahead of time to work with Ford. 6. Did not tell me they would be filing the financing jointly, resulting in my wife needing to make another trip to sign paperwork. 7. My wife caught the APR after my correction at .1% higher than the corrected amount. Resulting in me needing to go back to sign paperwork AGAIN. 8. Battery repaired twice while with Sheridan Ford prior to sale, yet not listed as such on the CPO paperwork. Dealer would not replace. 9. Not fully detailed upon purchase, despite being told it would be. Garbage left in the trunk and a CPO Ford Flag left under the driver floor mat. 10. Repeatedly had to correct the salesman on the features available in the vehicle, specifically the engine was not a V6 turbo (a 100 hp difference).

Dakotax610

They had my truck for a week to replace 2 simple valve stems on front and rear tire. Still not done and the guy laughed at me when i said it has to be done in the next 2 days. Stay away

Sue Trotman

Everyone is shy about using a dealership because of sticker shock. This is not the case at Sheridan Ford on Kirkwood hwy. I shopped around for 4 tires and got the best deal and fastest service at Sheridan Ford. I have also used their service before. They have great oil change deals. During a time when I had a broken wrist, my tire pressure alarm went off. I pulled in, broken wrist and all. They checked out all my tires, fixed the issue, and didn't charge me. I will be back

Anthony Phillips

Sheridan Ford is a great place to buy or sell your car ! There awesome there ! Definitely a 5 star business ! There deals are awesome there ! Service team is great as well and everyone is helpful always ! Also your in and out fast when buying or selling your car ! Great place to do business !

Andrew K

Ken Walter and the guys in the service department did a fantastic job. I brought my truck in with brake problems and they quickly determined what was needed. They got the right parts and did a great job. They put it back in shape 100%. I bought my truck from Tim Sheridan and the awesome sales staff and that's why when I needed service, I knew there's nobody better the Sheridan.

Susan White

You will receive A+ service from the moment you walk in the door. Everyone from the service people to the sales staff and finance dept are very welcoming and knowledgeable. If you are in need of a new or used car I highly recommend Sheridan!

Timothy Raymond

Not only was the Sheridan discount on my 2018 Mustang Ecoboost Premium by far the highest discount of Ford dealerships I visited, but the service and honesty was exceptional. I was in and out with a new car in a few hours on a Monday morning. Of course I recommend potential buyers being informed and prepared before shopping, but I can say that I never felt pressure or uncertainty around financing options.

Noel Neary

Tara was very informative and kept me up to date on my vehicle all day. She was completely up front about how long it would take and cost. They do need better signs to exit their parking lot though.

Barbara Creegan

Chuck has always been super helpful all the different times I've been to Sheridan.

Lorraine Andrews

Excellent customer service. Great service department. Very satisfied.

MPaul Traynor

A couple of weeks ago I drove 2 hours to look at a 2013 Explorer, I liked the vehicle but I felt the offer on my trade was a little low, also they took my registration for my trade to do the appraisal, I decided I wanted to leave and think about it as I wanted a $1000 more for my trade or to be taken off the new vehicle price but they said that was the best they could do. I realized when I got home they never put the registration back in my car, I called and they said they'd email me a copy as they would need it when I trade anyway.After some consideration I decided to buy a similar vehicle elsewhere as it was a better deal overall and I felt no pressure, so I asked them to mail my registration back to me, its been 2 weeks and I still don't have it. A few days after I purchased the other vehicle I got a message through an app saying the price of the Explorer had been reduced a $1000!! which is what I'd asked for! I called today to find out about my registration and to say I was disappointed they hadn't just worked with me on the $1000 as I preferred their vehicle, the salesperson said she mailed it, didn't know anything about the price reduction, she was abrupt and offered no apology about my now missing registration (I kept my trade) On top of all that I'm in MD so I was told by Sheridan that I would have to take it and get the state inspection done on my time and my dollar and they would cover any necessary repairs but that was vague, eventually offered me $100 towards it if I "bought today" In contrast IG Burton had someone drive all the way to MD to take my vehicle for state inspection and left me a loaner while it was being done!... and the main reason I'm writing this is because my email to them about my registration and general experience was never answered!

Karen Asenavage

Efficient fast service by knowledgeable staff. Love our lifetime oil change program.

Mike Spencer

My battery died after 2 years it was a guarantee replacement within 36 months free of charge. Thanks Sheridan Ford you honored the guarantee just as you said you would!

Bob Murray

I was quite disappointed with my recent service appointment. 1) I made an appointment for an oil change (21k), tire rotation, vehicle check and recall check. 2) I made my appointment for 9am. I called at 12:30pm to check status. I had to call 3 times to get through in order to speak to a human. 3) Service agent informed my they just pulled my vehicle in. 3hrs after my appointment and after the time I requested to pickup the vehicle. 4) I called back again at 3pm and was informed that the last the agent knew the technician had trouble taking my wheels off the vehicle in order to rotate my tires. He did not have any other status and asked me if I wanted him to get an update. I did, so he checked and called me back 30 min later upon which I was told I needed rear breaks and rotors. (6mm left on front and 2mm left on rear) I was suspect and quite surprised to hear I needed new breaks with just about 21k miles on my vehicle. I declined the break maintenance recommendation. 5) When I picked up my vehicle there was no documentation regarding any recall checks performed. Ironically I received a service bulletin for my vehicle that same day in the mail but unfortunately did not see it until I got home. 6) I took my vehicle to a auto shop who also performed a break check and found the rear breaks to be in fine shape and not require any service at this time. 7) Lastly when I looked at my vehicle there were greasy hand prints all over my front fenders which validated there was very little attention to detail when working on my vehicle. This was my first experience (and likely the last) with this dealership. I honestly went in hoping for the best as the location would work well for future maintenance needs but unfortunately they no longer look like an option for me.

James Van Houten

I am very pleased with Sheridan Ford on the total buying experience and treated very well. My hats off to them. My next vehicle will be at Sheridan Ford.

Donald Johnson

Service was done properly and completed in a timely manner. Thanks

Robert T

Great experience, I love my new F150. Friendly and efficient environment. They made me and my family feel very confident and comfortable with our purchase. We now have gotten two vehicles here and we will be coming back again! Also very family and kid friendly. Thanks to Tim, Scott and Dave.

Keith Schwerin

Purchasing a new car at Sheridan was great. Easy, no pressure and the salesman Vincent was very relaxed and friendly. I got a better price than expected for my trade and they got me a better APR than my Credit Union was offering me.

David Lynch

John at the Service departmenr got my work done fast. And he explained the situation wery well. Also, the waiting area is very nice. I was able to get some work done while my car was being serviced.

Tina Votta

I had a great experience! Bobby was very professional, not pushy and a resource of information. I’m very pleased with my new vehicle.

Tim Mcquiston

Working with the team at Sheridan was a pleasure. They didn’t have the exact truck I was looking for so they found it within a few hours. The pricing was upfront and honest with not a lot of the stuff you get at other dealers. Would definitely recommend taking the time to check them out.

David Archambo

Ask for Jonh Ferguson !! Awesome couldn’t ask for better service.

Nicole Pruitt

Great salespeople and extremely easy to work with!

Obsidian Healing

I love my experience at Sheridan Ford, everyone was so friendly and made my daughter and myself feel comfortable. I highly recommend going her for a genuine, honest, great customer service experience!

William Burns

Went in for a check engine light and a oil change came back out with a $2500 + estimate. I have a code reader and I was told I need a whole new fuel pump $1200, I needed a fuel pump module, spent $355 for the fuel module, module had short in it. Be aware either they were trying to up sell or the techs they have working are incompetent.

Nayr McDubs

Quick service for me I was only trying to see if I fit in a car though

Ginni Buongiovanni

I had an absolute wonderful experience buying my new car from Sheridan Ford... My salesman, Nate Smyte, went above and beyond to make this happen and keep my payments affordable. I am very happy with this experience and I highly recommend Sheridan and Nate Smyte if you are in the market for a new vehicle.

Sheree Spohn

John in service is great to work with. I inquired about a recall on my car, John told me they didn't have the parts yet but, he would call when they did. John called when they received the parts and scheduled me the same day. Thank you John!

Judi McGann

Quadra was wonderful. Listened to my needs for a new vehicle. No pressure. Love the dealership in general. Have used Sheridan for service in the past. Service people are wonderful, especially Ken. Finance person gave me options for best financing. Great experience! High recommend!

Schaeffer Stark

We bought my Ford Focus in 2014 brand new. In the first month, a fuse blew and luckily a friend of mine is a mechanic and fixed it for me. A year later, my sister got into a car accident so they needed to replace the door. They said it would only take 3 days. They ordered the wrong door and it ended up taking even longer due to the over sight. A few months later there was a recall on a part invoking my transmission, they said I could get it taken care of in about a month when the parts would come in. They didn’t take care of it until 4 months later. Customer service wise, they’re very friendly. But when it comes to getting my car serviced in the time frame they set for themselves, they have fallen extremely short. As of late, they seem to have gotten better but I’ve only been going for oil changes. I don’t often go to them for anything else at this point.

Leif E

Excellent car buying experience.. The sales rep carol was both knowledge and well versed in the product and Keith the sales manager was very professional and helpful..I traveled from PA over 1.5 hours to buy from Sheridan Ford and would do it again!

Suzanne Leonetti

Smooth from beginning to end. And it was a weekend so I was extremely happy to receive that level of customer service

Jonan Holley

2009 Nissan Maxima I set an appointment to drop my car off early Monday morning to have my rear bumper fixed. I was told repairs would take 2-3 days, however my car was not given back until the Tuesday of the following week. Upon receiving my car I found that the trunk piece that you must take off to get the bumper off was not replaced. The cover along with the clips were sitting in my trunk. The customer service was a bright spot as there is always someone to greet you and are professional. They apologized for the inconvenience and allowed me to bring my car back the following day to put the cover they forgot back in place. My biggest issues were the time in which it took to get the repair done after being told it’d take only 2-3 days. And opening my trunk to find the cover and clips not being placed back in. But, besides that all else was good.

Rebecca Panichelli

Prompt service, courteous and helpful staff in the service department and a very clean and,comfortable waiting area. I've also used the shuttle service in the past and it is very good also! Always a very good experience!!!!

Stuart Hodges

Easy & efficient car buying experience. Keith and Josh were extremely helpful. Price was fair. Car is great. I recommend Sheridan!

Jim rex

2 weeks ago my daughter had a check engine light come on in her 2011 Edge with 35,000 miles, she dropped it off at Sheridan where the car was purchased new by my aunt, they call a few hours later and said the car needed a new engine 7500$, I was in shock, I asked if they could call Ford for help since it only had 35k miles, I was told to call them myself, I than took the car to Porter Ford for a 2nd opinion, the installed timing chain for $2800, NOT an engine, Ford paid 2400 of the 2800$ repair. Glad we went to Porter

Chris Hutchinson

Completed the job in under a half hour and even washed my car .

Ri Holla

Vince was extremely helpful with setting up and completing my service. Great job! Thanks Sheridan Collision!!

S A

Let me start off by saying I’ve owned two Ford Fusions (currently in my second) and enjoy the brand. Ford is a solid company and overall am impressed with the degree of its loyalty to returning customers. With that said, I am baffled by my recent experience at this particular location. After discussing the basics with the sales manager, I was led to believe the dealership had “numbers” to discuss with me. When I appeared in person to ascertain and review such “numbers” I was quickly deferred to another sales person. While she was very personable, my time wasn’t valued. Following the test drive, the “numbers” still weren’t available. It wasn’t until after noting I would be leaving to make a standing appointment as I had been in the dealership about 3hours that I was presented with an offer. Laughable at best as I requested a new 2019 Ford Fusion Energy. The offer was for a loaner car current driven by the sales manager. While I do appreciate the offer, my initial request was not reasonably considered. I would have been opened to reviewing that offer in addition to the initial new car request. And this dealership offered about 2K less for my trade-in as compared to another dealership. Upon leaving, I asked the sales manager to follow up with the revised proposal as I could no longer wait. Rather than following up via email or phone, I received a prospect call four days later asking about my interest in a new car. Customers value a couple of things: their time, ability to actively communicate, and the belief their requests are honored. This dealership failed to meet the Ford Quality my family and I have known. There is no need to ask me to follow up with an email to some named person. You have my number and such. The folks here were pleasant and I wish no harm to them as I know sales can be a challenging market. My advisement: do better as Ford is a solid company. Gratefully, other dealerships are working with me and they are delivering creditably enjoyable experiences Ford is known for. Best regards.

Dwight Holden

This is the third vehicle I have purchased from Sheridan Ford and one from Sheridan Nissan

James Raleigh

Great friendly service. They answered all my questions and made me feel like I could trust them to get the job done. Work was done as promised, I and my company are very satisfied.

JR Henry

No pressure. Great experience. Honest/knowledgeable sales associate Gina. Also delt with Tim Sheridan who was completely honest, helpful, and patient. From the first phone call to the last signature I was made to feel comfortable and at ease in my purchase of a new car. Driving 2 hours out of my way to get to Sheridan Ford was worth it and something I'll be doing again for future purchases.

BA Bradley

Good service

Aaron

Service department is TOP-NOTCH no dealership can come close to excellent customer service of Sheridan Ford and special thanks to JOHN in service department. I live in Maryland and my car broke down in Brooklyn, NY and it's not drivable so I decided to tow it to a dealership halfway to Maryland which is Delaware. I did a night drop off and in the morning I spoke with John and from that day everything gets taking care smoothly until my car gets fixed even I'm 100 miles away and just talking over the phone, unlike other dealership you are already waiting and still they don't care about the customer. I give this dealership a 10 star!

Susan Howard

Everyone was so professional and great!! It was the best, no pressure car buying experience I have ever had. Bobby Bird was so easy to talk to and more importantly listened to my requests. He had the car brought around while we were talking (unbeknownst to me) and had the car running and cool when we went to look at it. I was going to have my other half stop and look at the car, but at their suggestion they allowed me to drive the car to him!! Keith Kassner was so accommodating and flexible!!! I actually enjoyed this car buying experience!!! You guys have a great team!!

Mark Sharper

Great service, staff is very friendly, helpful and knowledgeable. The service my car received did not take long at all. Even has late hours so you can go after work. Will definitely take my car to Sheridan Ford when it needs service again!

Lorelei Wessel

Brought my car in for an oil change. It was ready when promised and my service advisor was great. The waiting area is comfortable, with amenities of coffee, juice, and bottled water.

Peggy Blackburn

My first visit to Sheridan because the Ford Dealership closet to me could not “fit me in” for 6 weeks. That group shall never service my car again (Porter). Sheridan was slammed by the recall, also, but somehow they succeeded in serving a bunch of us with courtesy, efficiency, and a dose of good humor (my favorite characteristic). They washed my car, changed the oil, fixed the recall and sent me on my way in s most respectable time. And they definitely have a new customer for good.

Jordan Collings

Sheridan Ford provided excellent service at very reasonable and honest prices. I would definitely have work done here again.

Janis Lynn

I received excellent care from Ken Walter; service advisor!! I trust Sheridan Ford to do quality work on my car! Thank you!

rob foraker

Great sales people, Vince and the rest of the sales crew got me into a Kia.

Flora Gilder

No integrity, no work ethics. Got my car towed to dealership after a breakdown. Told me that my car was dead and no longer work and charged me $100 for this LIE. I am a woman, and it’s hard for me to trust anyone with my car. So this experience just makes it worse for me. PS: my car is working perfectly, just needed radiator hose clamped and coolant added and it was ready to go. CHUCK is the guy you don’t wana trust.

Byron Murphy

Nice attentive people - unfortunately I left with the same warning light on that I had the car serviced to fix. “Can you come back?” was the only question anyone asked me before I was charged and drove away.

Ralph Scarpone

Very fast service considering no appointment was made. Service advisor was very helpful. Even washed the vehicle, Thanks Tim Sheridan. Will return.

Justin Dougherty

Body shop did a great job with a fender flare! Great quality and fair pricing!

John Dooling

John in service has a very professional attitude and took care of my problem. I was very impressed with the stffs positive attitude. I rate my experience as 5 Stars. Thanks

Zena Oliver

We worked with Johnel and Langston during our visit and we walked out very happy as proud owners of a new Ford Mustang. Everyone in the dealership was very friendly and willing to answer any questions we had. We strongly recommend Sheridan if you're looking for your next car!

Roger Burden

Always have no issues with this shop. If there was any issues the staff would have no problem with addressing them. Great place! Great people! Ps the secretary is amazing !

Heather C

Excellent service. Even with their computers temporarily down. Had my brakes fixed before noon. Even put clips on my bumper for no charge. Fixed the recall without me even having to ask!!! And washed it! The courtesy shuttle was easy and convenient. Checking out was super fast. Less than 5 minutes. At some dealers I’ve waited over 20 minuets just to pay. I just wish they were open on Saturday, but I can understand everyone likes to have a weekend.

Brandon Bird

Great customer service and really easy to work with. Will definitely be buying another car from them.

Dorry Bluey

The staff at Sheridan Ford was excellent everyone was friendly and helpful my car experience and Sheridan was an excellent there was no pressure now thinking about it was actually fun I encourage anyone looking for a car to go to Sheridan Ford thank you

Eric Christensen

The staff is lazy and incompetent plus my car broke in just over 72hrs plus they want to charge you for a loaner car. I'm losing money not having my car and have to pay insurance on a car I traded it because the title person can't do her job or call people back Edit: Keith and Ken took care of my mechanical issues but the office people are seriously lacking in honesty. I've yet to get my registration for my tags and the paper work was to of been filed soon as I got my inspection. I got it the day after I got my car and called to notify them. Left 2 messages and never received a call back from tag and title person. Now they are giving me the run around as to why they didn't do as they said they were. In MD if you drop insurance on a car and the tags are still registered to that vehicle you pay a fine. So I'm now going on my second month of paying insurance on a vehicle I no longer own. I bought the extended warranty and after constantly fighting with this place I got them to let me take my car to another dealer for my service needs. They have blocked me from commenting on their stuff on Facebook trying to warn people of their crappy customer service and horrible mechanics that takes 2 weeks to change an AC compressor and axle seal. You have been warned!

Susan Caputo

I own a Ford. Had issue with tire pressure so stopped in Service to get help. Man who helped me was very pleasant and made sure I knew what and where to find information on them and where to get taken care of..

Tabither Madden

Great service! In & Out! Loved it. They take care of my baby (Explorer)!

Jeremy Conner

I've had my Ford Edge in for service a few times. A fuel tank recall was handled moderately well. Communication could have been better, but overall it was an ok experience. Currently there is an airbag recall, and the experience has been awful. I went in to talk to the service department and they were completely dismissive to me. Told me my problem was with Ford and not Sheridan. Zero empathy. People are dying because of this, I expected at least a little understanding. I was the only customer in the service area, and I was dismissed as if a troublemaker. I can't speak for sales, but service alone would keep me away from doing business here again. Treat me with respect and understand my concern, that shouldn't be too much to ask.

Carlos Matthews Sr

Everyone that I talk to and met were very courteous and professional. They have a great group of people working there and are willing to do whatever it takes to meet the needs of the customers. I’d like to especially thank Mr. Langston Burke for inviting me to come and have this experience with Sheridan Ford!

Ahmed Carcoura

I was very pleased with the service.

Mare Liles

Great service, John Ferguson was excellent to work with and so knowledgeable about the car!

Margaret Brabson

Great experience. They diagnosed the problem correctly. Chuck the service advisor is wonderful.

Eugene Mckenna

Had truck scheduled at 7AM for recall work. Service department said it would be 2 to 4 hours. I arranged for a ride. 6 hours later and they still had not started working on truck. Why should I inconvenience myself with early appointment if they won't honor appointment time. I took truck without work being done. Matt Slapp Subaru always has vehicle complete in stated time or before. If they produced a truck I would dump Ford. Be buying a new car next year. Sticking with Subaru. Much better service department plus free loaner cars.

Sarah V

John Ferguson and Joel Nieves were amazingly kind and understanding during the whole process of getting a car. They understood completely how stressful it can be and worked with me the whole time making it feel more smooth. John was not pushy at all making sure that my opinion was respected and that I could get the best deal possible. He will definitely find a car that adjust your needs and fit your budget!

Thomas P Kelly

I When shopping for a used car, I received the best most pleasant experience of purchasing a car. This to have from the salesman John to the sales manager and even the service manager were above and beyond. I have many years experience as a retired Banker of dealing with car dealers and this by far was the most pleasant experience. The staff is knowledgeable courteous they bent over backwards to make this a good experience in buying a car.

Jacob Gilgenast

I received excellent service from their sales staff. They were extremely respectful of my time and were more than honest when considering pricing options. They did not give me any sort of run-around or gimmick. I felt that the team at Sheridan Ford made my buying experience an enjoyable one and were able to offer me a good deal on top of it.

Johnny G

Not too sure about this place went there to check out a Ford Explorer on Friday and nobody came outside to help me out there were people inside the building and they just did not acknowledge me so not sure if it's the color of my skin or what but it's their lost but they have a lot of nice truck so I'll guess I'll head on to the next Ford dealer

ElleMayeslife .

The service was so awesome! The body shop also allowed me to leave my rental car with them so i didn’t have to find a local enterprise shop out of state! Also, I was running late at the end of the day and they stayed just to make sure I was able to return and pick up my vehicle. I definitely recommend them to everyone. Sheridan Auto Body in Delaware!!!

Marissa Holl

This was hands down probably one of the best dealerships that my husband and I have been to. They were all straightforward and made it very easy for us to purchase a car without feeling pressured. A special shout out to Bobby Bird for being so down to earth and his manager Keith. They helped make the process easier and really showed us how customers come first.

Bobbi Stone

I have used Sheridan Ford Sales for all my recall repairs, the customer service skills and the professionalism of the people they employ are unmatched!

Cynthia Jones-Taddei

My 2016 Focus was experiencing clutch issues for the second time in two months at 26K miles (related to the class action suit). The service team put me in a loaner car and made sure that when I got it back working much better than before! Thanks Chuck and Tara for taking such good care of me and my car!

Zach Wood

Had a very good experience here with Carol. She walked me through everything and didn't try to rush me through at all. Very much recommend Sheridan.

Raya Terry

Bought a used Toyota Avalon with 4 kids in tow. The staff was so incredibly helpful and efficient and the cost was fair. A great experience and one we would drive the extra hour to replicate it.

Rebecca Lewis

The associate that helped me was very nice.

Richard Robichaud

Great service and good customer skills.

Tom Hogue

This was an excellent experience working with Tim and Jon. They worked hard to find the exact car with the packages that are important to me. Jon was very helpful in going over the electronic packages changed from those on my previous Explorer. It is a great car.

Mother Theresa

It was a great experience. Everyone was very helpful. Excellent financing term and care package. I'm very satisfied. Thanks to everyone at Sheridan Ford.

Crystal Kropiewnicki

Sheridan Ford maintenance department is the reason my husband bought his new car from Sheridan a few weeks ago. Always professional and kind.

William Pragg

Always a great experience with the Sheridan team!!! Great car buying experience and after sales service!!!

Glenn Hazel

Just bought a new SUV from Sheridan. Our salesman was very knowledgeable and patient, as was all of the staff we dealt with. This isn’t the closest Ford dealership to us, but we prefer them to the dealer located closest to us.

Phil Weaver

Disorganized... Said parts not available... I found them in 20 minutes.

Rajath Mudalamane

Great place for servicing my ford. Great customer service. Affordable. They know fords of course and have kept mine running problem free for years with nothing but routine maintenance. Zero breakdowns

Deb Caputo

Update 5/29:. Also found out they replaced the air filter with an incorrect one. WOW! They did, however pay half the cost of repairing the oil pan, but it took me saying that my mom bought one car and I leased two cars from them for them to agree to pay half. I can't even give them two stars because I shouldn't have had to say anything when this whole issue could have been avoided if they had just been honest with me from the beginning and said that they could not repaired this because they did not have the parts. If they were willing to repair it then they should have goteen a PO and I could have taken the car to Volkswagen across the street to repair it. When I bought the Volkswagen they promised me they would "take care of the last payment" of my previous car, which was a lease, and I would not have to make that payment. Speed ahead to the signing of the documents and of course they did not keep the promise and said that is not what they meant. As always, car sales people are scam artists. They replaced the brakes which was needed prior to picking it up, but just found out that they glued the oil pan together because low oil pressure light came on. Oil was leaking very badly. Took it to Volkswagen dealership and that's when they noticed all the glue. Instead of Sheridan telling me about the oil pan prior to picking up the car, they covered it up, which could have cost me more money than what it has. I brought my Mustang to them that I bought while in Tennessee to check on a problem where the car just died while driving. The service manager asked if he could keep the car a few days and I said yes. I asked them what they did to diagnose the problem and all they did was drive the car and connect it to their diagnostic computer. I'm not a mechanic but I can certainly tell you that not everything shows up on a diagnostic test. It's a computer (need I say more). They did not bother checking any fluids and what the issue ended up being was that I did not have enough engine fluid. Seriously, Sheridan, you never bothered to check the engine fluid? Maybe I should be a mechanic. My family and I have bought several cars from this dealership and all I can say is that their honesty and service SUCKS Now! It has gone downhill 1000%. They are more concerned about screwing the customer over then they are about customer satisfaction. How this place is now staying in business is beyond me. I will not recommend them to anyone. Had faith in them at one point but now no more. Better off buying from any other Ford dealership.

Brandy Santora

After shopping around at several dealerships we landed at Sheridan. They gave us the best deal and we walked out with our new car. The next day we returned to finish up some paperwork and ended up buying a new truck for my husband. Quasha was our salesperson. She helped us every step of the way and was phenomenal. I highly recommend this place!!

Chip Crick

It's a shame I can't give zero stars. This was the worst experience of my car buying life! We even delt with the owner! (Tim Sheridan) The customer will not win with these jerks. They don't have to honor a contract. To them a contract isn't legal or binding.

Sarah Bleyer

I was greeted by a gentleman who’s name I do not remember But, Tara, my main staff connection, was outstanding. She informed me of all things related to my vehicle problem, and follow up with All repair information. I felt totally as if I was only person she helped (even though she had others). My vehicle fixed SAME DAY & under warranty. In my opinion, I was impressed total time to analyze and fix was not long. Waiting area was Very nice &. Clean too. Thank you

Norman Davis

This was my 1st experience at Sheridan Ford and I will be taking my vehicle there from now on. I had a “Service Engine Soon” light come on, on my way home from work. My primary Ford dealership couldn’t see me for a week. I called Sheridan and was given to Chuck Jacobsen. One word “Outstanding”. Chuck fit me in to their tight schedule, repaired my Expedition in 1 day. Chuck is the prime example of “Positive Customer Experience, Professionalism and Courtesy” I’ve seen in a vey long time. Thank You Chuck, Thank You Sheridan!!!

Kristi Wallace

We had a very unfortunate experience with a used car we bought from this dealership that ended up being a great experience for us. Joe Morin went above and beyond to rectify the situation. Thank God he was the one we were dealing with because I'm not sure if we would have gotten the same outcome if we were dealing with anyone else. He kept his cool, composure, and professionalism from beginning to end, even though I know I was a difficult customer to please. If you're looking for exceptional customer service, someone who really wants the best outcome for you, go see Joe!

Norene Smith

As usual, everyone was very nice. Quasha showed me the vehicle I inquired about while my escape was being serviced. A very positive experience.

Connie Bayko

The place is clean and attractive. Everybody was nice. The work done on my car was superb! I'm very pleased

Cathy Burke

Great customer service, quick and efficient.

Don Cobourn

Courteous and knowledgeable staff. Prompt service. I was totally satisfied with my experience with the maintenance department.

Olivia Holden

Me and my fiance bought our first family car here and we ended up with a young female named Ty. Let me tell you this woman was amazing! Every question we had she made sure we got a answer, she helped us with absolutely everything. We actually ended up being her first sale ever and you could just see the happiness of her face. She played with our 8 month old, she made sure we were comfortable there with him, she gave me toys for him to play with, she even helped me feed him. We had the most amazing experience here, we recommend Ty for anyone, if she didnt tell us we were her first sale we would of never known. We ended up naming our car Ty because of her. Thank you Ty for the experience!

Albert Severn

Our recent buying experience was great at Sheridan Ford Sales. The staff and personnel were very helpful, not pushy, they gave us a fair deal on our trade. The vehicle we purchased was presented as advertised. Our salesman and other staff that assisted us met our every need, including providing refreshments while we waited. I would wothout hesitation, highly recommend this dealership for your next new or used Ford product and for other makes and models as well.

Google User

I purchased my brand new vehicle this past Saturday and it’s all thanks to Gary Ford for making that happen! He made it easy choosing the perfect car and finding the best finance options most sutible for me. Would 100% recommend going to Sheridan Ford. Thank you so much!!

Paige White

Great service! Was able to take my car the next day to fix some recall issues. Kept me updated throughout the day of any change of plans/time expected. Wonderful people!

Kyle Sisofo

Great car for a great price service was decently quick, love my new car.

Rory Meehan

Salesperson was great. Wife found a problem with the used car we purchased but the dealership repaired the car without giving us a hard time. Made it all easy.

Mark Washall

Always a good experience.

aiftekhar2125 .

Convenient location. Limited stock. Sales associate does not have knowledge on truck. Not professional service.

joanne fuglio

Awesome service department, staff is professional and always friendly. Jeff in parts went above and beyond to help find the right parts for me. I would defintely recommend Sheridan Ford!

William Howard

They verified the parts were available and could be completed in a timely manner. I will use Sheridan for all of my vehicles.

Leann Jeffries

Great automobile repair shop. Wouldnt take my car any place else to be fix or just tuned up

jl4devils .

A month after I purchased a vehicle from them and traded in my old vehicle, they never paid it off as promised. Im receiving daily calls from the bank on my payment being late. Called Sheridan and they refuse to return phone calls. Spoke to one person who said they put the check in the mail that day. A week later I was told they didn't have the funds to pay it off. Owner and finance manager are scumbags.

William Addison

I was on vacation & a long ways from home... they treated me as if i were part of their family... took me right in without an appointment & made me feel good about trusting them with my F150...

Judi Bizzaro

This dealership is the nicest one’s I’ve ever had the pleasure to lease a car with. You couldn’t ask for a more reliable dealership. Everyone was fantastic to work with, always returned phone calls, answered all questions with a pleasant attitude, not pushy. I would give them 10 stars if I could. If you want a pleasant experience buying or leasing a car...Sheridan Ford is the place to go. Thank you everyone who I had the pleasure to deal with. Great job!!!!!!

John Suchyj

Took my ‘16 Explorer in for Ford warranty work. They wouldn’t cover the repair and gave me some B.S. reason that the car was in an accident. (Which it wasn’t.) Then on top of all that they charged me $100. I even bought a car from them a couple years ago. What a way to treat a retuning customer. I wouldn’t go back there if they paid me.

Lynne Magrogan

Tara was very helpful & efficient with getting a new battery installed in my Ford Escape

Kyong Conard

Took car to get a simple oil change and have the brakes get checked over. About two weeks later I notice that lug nuts are missing from passenger side of vehicle. Careless mechanic work. When asked to correct the situation they would not. Spoke with Chuck and Frank.

Jack Neary

Unlike any other fast lane I've been to. Had my brakes and oil change completed. I had arranged my own ride but they offer a shuttle and they clean the exterior of your car at completion.

Jason Bowen

I bought a 2016 Ford Explorer XLT over the weekend. Customer service was sloooooooooow. I was in the dealership from 11am until after 3:30pm. When I received my vehicle it was given to me extremely dirty on the inside (despite waiting over an hour do it could be “detailed”) the only thing they did was wash the exterior. None of the windows were cleaned. Smudge marks were all over the sun roof in the backseat. There was old lollipop sticks behind the driver’s seat. Other wrappers. A blue slime on the floor mats. It was disgusting. Extremely disappointed. Shouldn’t feel this way 24 hours after a new car purchase.

Dana Williams

Thank you so much for taking care of my car. (2016 Ford Focus) It was done fast and it rides great. Also thank you for the shuttle ride to work. I got there on time!

John Sandlin

Excellent people to work with. I was looking at trucks months ago. I decided not to purchase at the time. My concern was what my trade value at the time of purchase would be though. Came in 4 months later and there was no hassle what so ever with the price of the new truck, or the trade. I was assured that Tim Sheridan would honor his prices and that couldn’t have been more truthful! I feel that that should not be taken lightly. I am very happy with my purchase and extremely satisfied that Tim was a man of his word.

Will Hoff

Had a check engine light pop up on my Ford Focus, and brought it in to get fixed by the Sheridan Ford service department. John from the service department kept me updated throughout the entire diagnostic process so I wouldn't have any surprises when I arrived to pick up my car. They found the problem and fixed it for me in a very timely manner. I have gone to this service center for all my routine maintenance and I plan to continue that trend thanks to the great service I receive here!

DJ Ferguson

Went on for an oil change & tire rotation. Car was done sooner than what I was told. Service always includes a car wash. Nice bonus!!!!

Nancy Jenkins

Very pleased with the treatment by the staff. Brought all our cars from here. Garry isn't he greatest.

Andrew Rapposelli

Brought my truck in for service, problem was fixed and solved that day! Truck is running great!

Carol Kusel

This is the best place for assistance in car hunting!

Roxanne Cavender

Came in two weeks ago for oil change and service rep said you might want to come back another day...it's very busy. Came back for oil change and tire rotation and the service rep forgot to include the tire rotation...suggested coming back another day or skipping it til next oil change. I said no I wanted it done now and had to wait another 45 min because a loft wasn't available.

Brionna Stonebraker

My car went into the shop for an electrical issue, and came out with a completely bent upwards license plate. I understand it is not a huge deal, however I take very great care of my car & was extremely upset to find Sheridan Ford did not handle my car with care.

John Cawley

Great experience. My salesperson Carol was very good and took time to see what I wanted and needed. They all worked with me to get the truck I really wanted and a good deal.

David Pard

Very great experience buying my new 2019 Ford Edge St. John Ferguson was great to deal with and answered all my questions and concerns, very polite and had the car I wanted within a day! Chris from the finance department was super nice, very friendly and walked me through everything in a super easy way to follow along. Overall great car buying experience and Love my new Ford Edge, thanks!

John Jones

Purchased a great 2017 F-250 from Sheridan Ford. Great staff and excellent sales team. Bobby Bird (Salesman) was fantastic to work with and really cared about making sure I got the right truck. No pressure sales approach made the experience much more enjoyable. I was very impressed with the entire dealership! Would definitely recommend to anyone looking to buy a Ford.

Sandy Petrucci

My car went in to shop on Monday and I received a call it was done on Wednesday. They made getting car repaired very easy. They did a great job. My car looks like new again. Staff is informative & friendly. Highly recommend Sheridan Auto Body...

Dalton DeRose

First time buying a new vehicle (April 2018). Was told autostart was not available for my vehicle until after the summer, and they would flash my computer system when the update was available. I went in today and was told it would cost $200-$300. Tim was very unprofessional and too busy looking at his phone to care. Awful experience and will not be returning.

Gregory McNulty

Great service. Super people

Brent du Pont

Sheridan did a great job again. I bought my Explorer from them and always take it back to get regular service. Their staff is friendly and they do great work! I highly recommend them!

Mike Dellinger

Everything fixed and installed ok but took 2- 3 hrs. longer than quoted on recall letter. Sheridan Ford offers transportation back to your house and then picks you up again when your vehicle is ready.

Brian Mart

Sheridan slwaya tries hard to accommodate customers needs and they always make us feel special.

Sniper Pigeon

Typical games you get at any dealerships, you say a price you want - the sales person disappears and comes back with a nearly insulting price, you walk out, they give a better - but still bad price either on your way out or the next day....etc etc..... Turns out I was negotiating on a car that wasn't even owned by Sheridan nor at their lot, so it could not be test driven.....The same car was already purchased by someone else while WE WERE STILL NEGOTIATING!!! I'm confused on how that could even happen??? Wasted 6 hours of time and left aggravated. Manager Tim was friendly, and at least appeared as if he genuinely cared. The Finance Director Joel I'm surprised is employed. UPDATE: reached out to Chip Sheridan via the e-mail in his response below. Still no response....

Joseph Tamone

Service took longer than expected, but my car looks like new, and they gave me a loaner car since I didn't have rental insurance. Very considerate place.

Ira Tucker

Awesome Dealership Awesome Service

J Mar

Always great service! Highly recommend this dealership.

William Kreske

quality service before you buy & after. like oil change club. oil changes for aslong you own your vehicle. Great deal!

thomas paccione

Just want to thank Carol and the management at Sheridan ford for a great sales experience! My family and I showed up from out of town and they made us feel welcome and made my purchase seamless and quick wish this team was in my hometown thanks again Carol !!!

Sarah Buehler

I had gotten a recall and my coolant flushed and I am happy to say it went well until I got my car and noticed a new scratch on it that wasn't previously there. I do not believe it was intentionally done since it was by my coolant but I was not pleased since I was not informed about it and it was left there even though it was very obvious since it was 2-3" long. The cost for the coolant flush package was also very expensive compared to their quotes I had received so that was another downside, I only went there since I needed the recall fixed.

Jazlyn Dixon

Great experience! Dealer had exactly what I wanted at an unbeatable price! Worked with my credit & down payment to get me in my Certified vehicle in a smooth & quick transaction with an awesome rate. My salesman Johnel was the best & kindest man who did everything in his power to make sure I was comfortable & well informed on everything I needed to know! I couldn’t of asked for better service & am extremely happy I did business with Sheridan Ford!

Frank Kerrigan

Everybody that works at this nice automotive lot are nice,informative, plus ford products have increased craftsmanship on there cars.thank you Sheridan and ford.

Sam Henshaw

Looked at and registered in under 3 hrs, staff was incredibly helpful and jad a great variety to choose from.

DONNA HILTON

John was great. He made sure my care was checked not only for routine maintenance, but also went over specific things I was concerned about. The men even put on my new license plate and gave my car a great car wash. All the while being good humored and fun. A great experience!

Matt Cauchy

Recall repair done quickly.

kathy harrison

I had an oil change on my echo sport and it was a pleasant and quick trip. I love that they also washed my car!

Sarah Gilmore

Always friendly and helpful

Carole North

I am from out of town and did not have an appointment. However they saw me right away and were very helpful. They did not charge me to check and correct the low pressure in my tires . I highly recommend Sherman Ford Service Department!

Russelle Westermann

Nate did an awesome job helping me find the truck I wanted to walking me through the process. If you’re looking for a new car or truck, go see Nate!

Andi G

Service area is horrible. Tara the only decent one in service dept. My truck has been in 5 times since June. They had my truck for 3 weeks the first go. When the transmission was acting up again when it was replaced 3 months prior. Check engine light continued to come on. They began guessing what the problems were. I have the extended warranty. Catalidac converter replaced, spark plugs, next day check engine light back on. This last time I left it 2 days. I was told they called Ford in Michigain they didn't know what was wrong they could smell the gas in the car but at this point they've been guessing. Great so for the last 5 months we've been guessing what's wrong with it. I asked to leave my truck out and I would pick it up that night. I took it to another Ford dealership who easily diagnosed the problem. We also have a ford code reader so we know what the error codes are. And when they say they would call you back they won't. You need to be on top of it.

Tim Smith

Staff is always friendly and helpful. They address and take care of my needs quickly and I’ve never had any issues with any of their work.