Reviews of Price Toyota (Car Concessionaire)

karim ahmad

krystle in service is awesome. thanks for your help

Sarah Stein

I had the absolute BEST car buying experience with Elaine! Even though I wasn't shopping for the most expensive cars on the lot, she took her time, bringing out 5 different cars for me to look at and test drive, was honest with me without being pushy in any way, and even said she'd keep her opinions to herself so I could form my own. :) She was great to talk to, knowledgeable about the vehicles, and even stayed late to help me finish up the sale. I cannot imagine any way buying a car could have gone more smoothly and can't recommend Elaine highly enough. The whole dealership is quite nice, but Elaine is really a shining star.

Raj Malla

I bought my 2018 highlander at Price Toyota. I have been using their services for scheduled maintenance. Their service is excellent. Staffs are very helpful and know very well about different products and services. Easy to get appointments online or over the phone. You can not go wrong with them.

John Roberts

I drive a 2013 Rav4 that I purchased from Price Toyota. I take my car back to Price every time I need maintenance. I have always had a great relationship with the staff. They are very helpful and answered my questions. I would recommend Price Toyota in New Castle, Delaware. I will continue going back to them with my service needs. Outstanding staff.

William Widenor

The Service department always takes great care of my car. They consistently provide a convenient and easy experience.

Kai Fizzle

Raeshel Tropeano always provides great service. She is very efficient and knowledgeable about vehicles. I would recommend her time and time again. She is the best!!

Miles Kelvez

So I had my car totaled after it was hit and was forced with having to do some car shopping. Being only 23 I've only heard bad things about how complicated buying a car is and how pressured car sales reps make you feel to make a decision right then and there. How they don't listen to anything and drag you to car after car almost ignoring your budget limit. Well let me tell you that this was nothing like I've heard. I felt like I was walking into a hotel where the only concern they had was am I being taking care of and if not how could they help change that. I had a car I was looking at online and while we were doing a test drive he asked and inquired about the car I had and what I really looked for in a car. I've never felt so in sync with someone before about a car. He really took the time to ask questions that helped him really understand what made me comfortable when driving. This listen and inquiring is what really helped me find the car I honestly didn't even know I was looking for. After the test drive as I was walking back to the entrance with a great amount of disappointment Neil had one car in mind that he hoped I wouldn't mind taking a look at. This car wasn't anywhere on my radar but I'm so glad Neil pointed it out to me. This is so much like my old car just updated. Neil was a life saver because I really was running out of time. Then to top everything off he stayed in contact so he could do what he needed to do while I was at work and brought it to me after he was finished. It was like a weight lifted off my shoulders. It was such a great experience to have him walk in and help me show off my new car which all my co workers wouldn't stop asking to see. So I stress this because I'm still dealing with another dealer who doesn't get that not interested anymore. Price Toyota is like a family and if you want a good deal go see Neil. Thank you price Toyota and thank you Neil. From a new loyal customer Malik

samy Rivera

Worst experience ever I went to price toyota when my car had 30000 miles with the issue They say there's nothing wrong with the vehicle and now that the car ha 100000 miles they tell me that's the transmission. It's the same problem I've been having since the car has 30000 miles. only good thing Was Jonathan when I bought the car Bran new everything else from price Toyota is a bunch a liars. Received a call from price Toyota they told me they were going to email me some documents about a price to get my car fixed I'm still waiting there still lies

Lillian Lewis

We have been a client for approximately 15 years. Our sales rep is Mr. Oscar Rivera. He has shown us over the years what customer service really is. We know no one is perfect and life in this system of things can be very difficult but Mr Rivera helps us to enjoy our life by keeping us happy and joyful. His suggestions and guidance are helping us as senior citizens stay afloat. We sincerely appreciate Mr. Rivera and all the staff at Price.

Ella Colicchio

I recently brought in my Lexus to Price for general service. Marissa was my service advisor and she was extremely helpful in recommending some services for my vehicle and making sure it was ready for my trip back to Georgia. I would highly recommend Price Toyota !

Dalia Nichols

Great first visit for service on my Prius V. Excellent customer service from arrival to departure. Also visited the parts department and ordered some accessories. Did not see any cell phone charging ports or stations in the waiting area.

Lucy Scheivert

My service with Marissa was exceptional! the facilities were very clean and everything went smoothly. I was in and out within an hour or so and the oil change was reasonably priced. Thank you Price Toyota!

Andre Hoffman

Tim was very knowledgeable. He was very authentic and sincere. He worked hard to get me the maximum KBV for my trade in. In addition he expedited the process and had me out in no time. I would recommend.

raymere stewart

Raeshel Tropeano took care of my last service. She is very polite.

Allyson Cogan

The service was good, as always. My only complaint was that they said they would call on a Friday to let me know when the service would be completed and they did not call. I had to call them toward the end of the day and they confused me with another customer.

Ian Johns

Everyone at Price Toyota made buying my first NEW car an absolute pleasure. Mike was exceptional from start to finish. From the showing/explaining all the features the new Camry offered, price matching another dealership, to finding the locating and getting the exact color with the options I wanted. If you are in the market for any type of car I would definitely stop in and see what they have to offer!

Joe C.

I had a positive experience with my 2018 Camry. Service Adviser Joshua Hileman was great, I was in and out in a timely manner.

Chris B

Service people very knowledgeable and obviously invested in customer service, happy to take as long as possible to ensure the customer is taken care of and is comfortable with the advised work, even explaining the necessity behind the recommended service clearly, going above and beyond to ensure work is done correctly, even if the customer (me) makes a dumb mistake like going to the wrong location. Incidentally, Marissa was my advisor too :)

Sam Davidson

Went in 4 recall on Air Bags--Great service ,was done when promised , even gave me a free loaner car at no charge .I was very pleased with their service .

Steph Combs

The salesman was very nice,unfortunately the the sales manager was very less than helpful after I refused all the extra warranty he tried to sell me.I already purchased one warranty that I was told cover all major engine parts He tried saying it only covered the transmission. I was never showed anything only told to sign here sign here etc. I didnt get a copy of the warranty I did purchase or even given any information as to were to make payments! And if that wasn't enough I am expected to pay for a second key.

Kildibaeva Zulfiya

Always the best! Very professional, attention to details. A happy customer=)

Scott Fioretti

I came in for a 20K service package and was out within 30 minutes or so. I've been driving for over 30 years and that was truly noteworthy. Joshua Hileman was my serv. adv. - so thank you Joshua!

Bryan Hubbard

The only department I had the pleasure of dealing with was the service department. I had some issues with my fuel line. A girl named Raeshel helped figure out what was wrong with my car before the mechanics did! She was very knowledgeable about my car and the mechanics of it. I was very impressed. I wish my wife knew half as much as she knows. LOL. I have and will continue to refer family and friends to Price in the future. I will be back if I need service or to buy a vehicle. Thank you Raeshel for your knowledge and help!!

Bill Deely

As always the best service experience i've ever had is with Price. 100% of my services are done at this dealer.

Anthony Ruggiero

I bring all my Toyota's to Raeshel Trapeano for service and I own 3 of them. She always greets me with a smile and always takes care of my cars like they were her own. She knows how important it is for me to get my car back right away and also gives me the status of what is happening while in her possession. I will continue to bring my vehicles to her because of that personal service. Thank you

Meghan McGonigle

I will never go anywhere else to have my car serviced ever again! Working with Artie, made me feel at ease. Everything was such a smooth process. He made sure I was aware of everything I needed and didn’t take advantage of me! Thank you so much for your service! I’ll be back!!!

Marco Vinicio Orellana

i bought a car at this dealer because my previous car was involved in a car accident and it was deemed totaled. The dealer asked me for a letter from the insurance about the car being totaled so I can purchase another vehicle while insurance works out the pay out . Have been 2 months and going back n forth with this dealer about paperwork, my tags expired so I came to the dealer see what why my new tags hasn’t arrived yet, they told me that was a issue with my paperwork. They didn’t even bother calling me about the issue. Now here I am at he dealer and everyone is clueless about the issue or why nobody called me to informed me about this issue. This dealer it’s a horrible place to buy a car or to maintain it. Feels like this is a Used Car Dealer!

Sean Davis

Very clean and sleek dealership. They had a great inventory when I was looking. Nikolaos was very helpful without being pushy or forceful. I ended up just looking the first day and then corresponded over the next couple of days with Nik. He was very helpful and prompt with his replies. I would recommend this dealership and Nikolaos specifically.

Jason Ostroff

Scheduled a service for serive for 1pm and was only to be 1 hour and took 2 hours and 15 mins

Tiffany Zimath

I want to give a huge THANK YOU to Elaine and Trevor, you made the experience of buying our first Sienna wonderful! Thank you for being so sweet and helpful. We will definitely return for future car purchases. ; - )

Steve Hill

I had been shopping for a pre-owned highlander for a while. I checked out several dealerships in surrounding areas and got quite a run around from them. Price had a competitively priced one, and really did everything right. I’ve dealt with Price’s service department for years and they’re quick and responsive. I worked with Oscar Rivera, and would highly recommend him and Price’s team.

Kathleen Winfree

I know absolutely nothing about cars and it was so great to be able to work with someone willing to take the time to explain things to me! If you're like me I highly recommend working with Marissa Curti.

Darrell Moye

Great dealership. Matt Gill restored my faith in car salesmen. Always well taken care of every time I visit. Fees like family. Matt sold me my truck (for a heck of a deal too!) and is now the assistant service manager. I know I will be well taken care of every time I visit. I’d pay extra for their service just because of how great they are.

Nikunj Tanna

Had to wait for 1 hour 30 min for Tire rotation and multi point inspection. Service is too slow.

Katherine Stokes

I have followed Delonn (Sales Manager) during his career in the industry. Price Toyota and Delonn have gone above and beyond to help me work through financing, repairs, and other needs that I have faced during the last 3 years. Exceptional first class service, knowledge, and patience have all been critical factors in the phenomenal experience I have received. I highly recommend Delonn and his sales team (Neil is great too!) for any and all of your needs. If there is a way for them to help and make your car dreams come true I promise you are in the best hands and won’t be let down! Go see them today!

jinshen zhang

I bought car here. and did all maintenance. It is great, wonderful Car Service. Good dealership.

Helen Hobbs

The whole process was professional, efficient and very easy.

Suzanne Cleaver

I always get great service from Price Toyota in Wilmington DE. I'm helped without any delay, everything is explained thoroughly and my Prius is finished when they say it will be. This time, because of a recall to update the computer, it took a couple of hours so they gave me a courtesy ride home and back using LYFT. Prompt and courteous every time!

Jasmine Williams

Quality service!! Always a pleasure to come to the dealership in New castle, Delaware.

CRAIG WHEEL

I purchased and have all my maintenance done at Price. The staff is always helpful especially my service writer Raeshel Egan who goes out of the way to assist the customer. She is one of the reasons I patronize this facility instead of the Newark facility, which is closer.

Nicole Miller

I had a great experience at Price Toyota. Excellent customer service from Josh Hileman.

Darrell Briggs

Of course, I was not expecting the servicing of my vehicle to be as detailed or as expensive just coming in for a routine oil change. But John did a great job walking me through it. He was patient and courteous leaving me a feeling of relief in place of fear. Great Job.

Shane Rash

I had my vehicle in with Marissa Curti and my service was exceptional. Everything went smoothly and I was very satisfied with the time I spent at the dealer. Would definitely recommend to others!

Athar Siddiqui

Very comfortable experience in relaxed environment. Unlike any car buying experience I have had before. Top class service to go with great car we got. Completely awesome car buying experience!!!

Renee Yarrington

Craig provided excellent customer service when I came in to have my tire fixed. Even made sure my daughter had a toy to entertain her while we waited. Would return to the service department entirely because of the extra attention to detail he provides.

Timothy Vander Pyl

Negotiated a price via email/phone. There was no surprise fees/add-ons when we went and picked up the vehicle. Employees all were caring and trustworthy. Wish we could have gotten a little more for the trade-in but you can’t have everything.

Jim Tucker

always friendly, always professional. Have helped me take care of my car over the years

Daniel Mawn

I have been here a half hour to pick up a car that was dropped off two days ago. They cannot locate the keys. How do you misplace keys. That’s job one!!! Manager Tom at the front couldn’t be bothered to help and said you will have to talk to the service department I don’t know where your keys are. Failure of a manager and of a business. Not acceptable!

Derek Moody

Totally a experience I will never forget in a good way. I went to other dealerships where there was high pressure sales and all they cared about was to sell. I had the pleasure to deal with Mike C. He worked with me and showed me that the price of a new vehicle is cheaper than the used ones on the lot. It was the honest truth and I never thought I could afford a new car. Once we went over the numbers it all made sense. I walked out with new car and confident in my choice. I would highly recommend coming out here

cbrival 1pepper

Could not have asked for a better experience when buying a new car. Everyone was pleasant and patient with with us.this was not our first purchase at Price and have reccomend them to others

Snipezzz FN

Raeshel is my Service Adviser and I must say she is always professional and kind. I can depend on her to take care of my service needs for my Lexus

Joan Yori

My husband and I went to Price to drive an end of year Camry because the price was very good. He ended up buying the car and I got a new RAV4! Oscar Rivera made the decision easy. He was so helpful and knowledgeable about the vehicles. The whole transaction was handled well by the business department too. And the service area looks like it’s very well organized for regular service. We are very happy with the new cars and would recommend Oscar and Price Toyota.

Carlos Scott

My experience with and recently at Price Toyota was excellent due to my service rep Matt Gill. Matt did an outstanding job of addressing my vehicles services needs. And research and worked out a manageable bill for all service done. Thanks Matt.

Linda Harris

Always a pleasant experience each time I visit Price Toyota. Great Staff!

Tim Early

This is my second experience doing business with Price Toyota and Oscar Rivera. I like their straight-forward approach and both times felt I was getting the best possible deal. I highly recommend them!

Corinne Curti

I drive a Rav 4 and love the service I get at Price. Marissa is exceptional. She always takes the time to explain everything to me and makes sure my car gets exactly what it needs. The facility is clean and everyone is very helpful. I highly recommend Marissa and Price Toyota!

Michael Brown

Just finished another excellent service appointment - thanks!

Shawn Sloan

Exceptional Service and Stellar Treatment from Josh... I'm new to the state and found Price Toyota after a service visit to a different Toyota dealership in PA. I was completely turned off by the PA dealership and found Price using Google, what a wonderful find as Josh was not only friendly and knowledgeable he was exceptional with regards to his professionalism and customer care as he won my business after our first meeting. I only drove in to get a feel for Price not knowing I would need a repair just weeks after my finding this dealership and Josh. When I returned Josh remembered me was upfront and provided full details of the repair and quoted me a price that was right on target. Josh didn't try to add extras and he was able to get me on the road again in less time than I expected. Thank you Price Toyota for having Josh in your service area as he is what will keep me returning to your dealership. Josh I cannot thank you enough for your exceptional treatment and expert care. You would get more than 5 stars if it were an option.

Stan BEEKS

While visiting Delaware, I had an issue with my car. Service Manager, Jamal Campbell, and his team turned a potential disastrous situation into one of the most pleasant customer service outcomes ever. I salut Price Toyota for understanding the true value of customer service. Many thanks!

Robert White

Great Experience... Dylan greeted me promptly and I explained my issue with my vehicle. He explained in detail what would be involved with diagnosing my problem. I left my vehicle there and he called back a couple of hours and told me it was my premature wear of the universal joints causing my issue and that they would order new ones and replace at no charge... I have nothing but good things to say about Price Toyota’s service team and I come hear frequently for regular service.

Ameer Nasri

I have Toyota Camry black 2012 , i was served today by Reashel .. she was very kind and helpful thanks ....

David Halter

I gave them a hard job to find me at certain color of Tundra that no one else could find. After two weeks i had the truck I wanted at a decent price. Thanks Neil!

patrick walsh

Charlie Sheets is a Fine Sales Person and Great Human Being 5th Car total we bought through Charlie from your Dealership Raeshel Egan is a Great Service Advisor and I hope to keep her for my 2 New Cars Price Toyota is a Great Place to Buy and Service a Vehicle

John P

This was my first brand new car purchase. So automatically i was anxious and nervous about the whole car buying process. Thankfully when i walked into Price Toyota in (Newcastle, Delaware), i was greeted with a warm welcome by none other than Mr. Oscar Rivera himself. Oscar is a very kind and patient person who made things as easy as possible and easy to comprehend. He wasn't just shoving a car into my face but went into specific details about what would work best for me. He definitely went above and beyond on catering to my needs. Before i knew it, i came out of price toyota with my first brand new vehicle. If anyone plans to buy a vehicle in the future from Price Toyota, I'd definitely recommend speaking to Oscar. Thank you Price Toyota and thank you Mr. Oscar Rivera for the awesome experience!

Praveen Jana

My first visit to Price Toyota to service our 2008 Toyota Corolla LE in March 2019 was good. Service manager Marissa listened to me and got most of the things I needed done right. Was not happy with braking, but they found nothing wrong with it, so I let it go. Revisited in May 2019 to get new tires installed including balancing and wheel alignment. Initial talk was with Marissa however when we brought the car on 05/15, we had a different service consultant JD Redden. The car after tires installation leaned to the left and vibrated at certain speeds. Car continued to vibrate during braking as well. Called customer service and the manager who picked the phone asked me to bring the car back to make it right. When I brought the car back, the technician found nothing wrong with the car and as it was later in the day and only service consultant was Kristy (I'm sorry if I'm spelling this wrong). She claimed that the reason I'm feeling the vibration is because of the type of tires I've chosen - Michelin Cross Climate. She was rude and asked me to talk to JD Redden if I needed any additional help. Following morning called customer service again and the lady at the other end seemed understanding and disappointed with my experience. She promised someone from Price Toyota would get back to me. That never happened to date (7/14/2019). On 7/10 I took the car to a local shop hoping they would find something wrong and indeed the weights on the tires were wrong and the rotors needed resurfacing. Its a shame Toyota authorized service technicians couldn't do this for me. Love driving my car again.

Cameron Winchester

I had the pleasure of working with Neil Gibson on purchasing my new car. I couldn’t be more impressed with the level of service from start to finish. Very knowledgeable and an excellent professional. I have to thank Neil and Price Toyota for the outstanding service.

Star Sparklz

I went here to purchase a used Toyota and after test driving multiple cars, sales guy Matt was great, selected one and was informed that Price toyota DOES NOT negotiate on any used cars. If that's the case save your money and go to Carmax! What kind of dealer is this? Also looking at the reviews I would say 90% are fake and written by Marissa and Raeshael as they appear doing a great job in almost every single one.

Helen Kerr

I always have a great experience when I take my car in for service. Raeshel is very helpful and knowledgeable.

Kimberly Kamertz

I went to Price Toyota for the first time to get an oil change and received great customer service! Marissa C. was there and she was phenomenal! I will never take my car anywhere else now! The whole time I was there Marissa greeted each customer with a smile and that is something that is not seen at every dealership! Marissa will take great care of your car!!

Tom Forsyth

Thanks Everyone at Price Toyota ! From the day I set foot into the Dealership, I have been treated fabulously ! My Wife had bought her 16 Corolla at Koons Lexus the year before, but after I purchased my 16 Corolla from Price, I started bringing her car in for service too. I even had Brian perform a detailing on it that had it looking new again ! The Service department is Awesome ! You drive it into the service garage and are greeted with a smile and everything has been on time !

Harriet Memeger

I brought my car in for routine service and much work was required. At the time two tires were ordered and a week later I returned to have the old ones replaced and the wheels aligned. However, thanks to the crew and service consultant, it was decided my two remaining tires needed to be replaced also. So, the brand of tires ordered were replaced for four of another brand to keep the cost down. One of the good remaining tires was put in the trunk to be used if needed. For safety reason and the cost of keeping price down, I'm grateful to Toyoto for keeping the welfare of the customer in mind. Thanks to everyone involved. Harriet Memeger

Noel Nabung

Great experience. Been a loyal costumer since 2005. Mr. Oscar Rivera is an excellent salesman.. I would go Back and buy more car from him

Reinaldo Ruiz

I had a great buying experience. Found want I wanted at a great price. Matthew Gill was very professional and helpful throughout the entire process. Thank you.

Jake Prus

Excellent service experience recently at Price Toyota mainly due to your service employee, Mrs. Dacia Letts. She was very professional, friendly and very high energy in getting what I needed done to my vehicle. Her confidence and great work ethic made me feel very confident in getting my work done at Price! Mrs. Letts should be recognized for her outstanding work performance. My sincere thanks to her. Sincerely, Jake Prus

Greg Thornton

My experience with Price Toyota has always been nothing short of pleasant and extremely positive! My advisor, Krystle Hannah, has always treated me like a priority and has taken the utmost care of my Tacoma. I would highly recommend both Price Toyota's service department, as well as Krystle to take good care of your vehicle needs!

June Curti

I drive a 2018 Highlander and I love it. What I am especially happy about is the great service I get when I see my service person, Marissa, at Price Toyota! She always gives me the best advice regarding my car service. I never feel pressured to buy more than I need and I feel confident that when she advises me, it’s always in my best interest! Marissa is an excellent service advisor. I hope she is recognized as such.

Jennifer Furey

I had a great experience this time, I told them I had a check engine light on and they mentioned that I would be able to use one of their rental cars. They did everything possible to accommodate me. I appreciate the kindness, I know I need a new car but for the meantime I'll keep bringing my car for service at Price Toyota. Thank you Jen

odista .

Solid A+. The sales rep was great and the vehicle was fantastic. I would definitely buy from them again.

Daniela Santos

I came in after I ended up in a ditch during a snow storm. I called in Monday morning after damages from the tow guy. Marissa assisted me once I came in. When she found out what happened she immediately asked if I was ok. Thank you for being empathetic to my situation and upfront with what I required and those cost. I can say I won’t go anywhere else and Marissa will always be my go to. Price has a great team and I’m happy to be a Toyota owner. I know I will always have support when my car needs something!

Ross Newman

It was a great experience working with Shawn and the Toyota team at Price. They made my first car purchase a painless transaction. Was able to test ride comparable models which wide variety of trims and colors. Picked the truck and came back next day to paper work finalized with a clean and gassed up Tacoma.

Brandi Timm

This Toyota has been amazing! I had a hitch installed elsewhere and they didn’t put screws back in my bumper- I stopped by the parts department and they helped me figure out what was missing and replaced it for me! I’d only been once before for an oil change but I’ll definitely be back!

Kelsey G

Very helpful and friendly. Artie was especially knowledgeable and answered all my questions!

Alan Mazzetti

Could NOT be happier. Oscar Rivera was outstanding and I am very excited about my new pre-owned vehicle. It all started when my daughter unfortunately totaled our 2008 Corolla. Oscar gave us great info on the market value of that car and made settling with insurance company a breeze. Then we turned our sites on a replacement and Oscar hooked us up with a great car at a great price. Great financing rate as well. The best cars, the best dealership and the best sales consultant. Thank you!

Tony Chou

My experience with this place was horrible. I went in on a Thanksgiving Holiday and bought a 2018 Camry Hybrid. The sales was extremely quick but the finance office was extremely slow. Now I look back, it was a total scheme that the dealer is using to sell their cars. The finance office would keep you wait for an extremely long time and run your patience out. At the end, all options were and I couldn't remember what was talked and ran out of patience. They ended up selling me the car a few thousand dollars more than the MRSP. It was totally ridiculous and my advise to you is never go to this place for purchasing anything. They totally lost a customer. Now I just got an email and they want my car back saying their used car market is booming. You think I will do business with them again? What a dirty trick they played on me.

Supratim Samanta

I got my second car from here. They were really helpful and they gave me the exact price that they told over phone. They gave me a price with Delaware tax when I told that I was from Jersey, so they did a mistake. But when I told them that I talked over the phone, they shrunk down the cost of the car to accommodate the tax. Not many dealers do that. I was really impressed. It was a good deal for me. Matt was so helpful and patient through the process, he even called me after the buy was done to check the experience or any issues. I would recommend any one who is in the market for a new car to check them out.

Rachael Schoenberg

Mike and Chris were so helpful! They answered all my questions and never pressured me. Very happy with my new car!

Susan Johnson

I was treated with the utmost respect. I felt like Nick listened to me, as I expressed my needs and what I wanted in a vehicle. Considering that I was purchasing as a result of someone totaling my previous Toyota, I believe he listened and knew that I was not going to be an easy sell. He searched for all the listings that fit my need and worked with me to realistically find the best fit for me. I am the proud owner of a 2016 Rav 4 which my grandson calls it the," Super Cat Car", named after his favorite P.J. Mask cartoon. Thank you for listening and hearing me!

Anyae Denise

Customer service needs A LOT of work. Best customer service I received was when I purchased my car. (Elaine is the best) Every time I take my car for maintenance its always an issue. I was very disappointed in the wait I encountered at my last service appointment. I waited almost 20 minutes just for someone to ask how can I help you. When I pulled into the garage, there was a you man and a woman sitting typing on a computer and another young lady helping another customer. No one said welcome to Toyota or someone will be with you in a minute. I sat in my car for almost 20 minutes before someone came to help me and this lady came out of no where. I've sent two people here and they've purchased cars. I'm over it. I will not be sending anyone else or getting my car serviced here anymore.

Lance Burris

Marissa Curti is friendly and helpful in the service lane. She was able to answer all of my questions and insured i had transportation while my vehicle was being serviced.

Hannah Clifton

Great experience! Raeshel was so nice and funny! Will be recommending!

Stephan Foster

Brought in my 2016 Camry LE for 6 month check up and oil change at 29600 miles they said Customer needed and refused $450 mass air sensor and fuel injector service and recommend rear wind shield wiper service on my Camry is still under factory warranty I never heard something like this before Not sure if and how to get resolved have this verbal And shop record thnx

Jane Moore

I made an appointment with Price Toyota in New Castle, DE and ask to have the car done by noon. I hadn't heard from them by noon so I called. They said the service person would call me back. He never did. At 1:00pm I went in and they said the service person would get me the paperwork. I had to find him. He then said the work was done and gave me back the car. They had the car for 5 hours and didn't do anything. I called to find out why they didn't provide the service and no one has ever called me back. Not what I call good service.

Tom Duffy

Elaine is great...just bought my 6th Toyota. The dealership has always treated me fairly. Service and aftercare are excellent! Tom Duffy

Dan Getman

Always a great staff and experience! Wouldn't take my car anywhere else.

Marsha Mack

I am writing to let all readers know how much I apreciate the outstanding customer service I received while take my car in for its 10,000 mile check. My service advise Shawn was very attentive and helpful to my needs and questions. As always Price Toyota is a great place to buy a car and have it serviced.

Laura Joy

Wonderful experience! Great service. Everyone was professional and courteous. Krystle was amazing and I really appreciated the patience and kindness she showed to my boys while we were there.

Ellen B Wentzel

Oscar Rivera is the best! He worked a miracle for me. I'm extremely happy with my new Prius. I have had Toyotas for the 35 years and will never have any other car. Nothing ever goes wrong with a Toyota with regular maintenance. I highly recommend Price Toyota and ask for Oscar Rivera.

Jeffrey Branch

I had a great experience with Price Toyota. I was help by Mr. Charlie Sheets. He was very professional and considerate. He made my experience go very easy and smooth, I was very comfortable.

Maria Rodriguez

Had been here before but did not purchase my car here. Then received an invitation to get my oil changed and was super happy with the service. The people were so great that I brought my other car to get it serviced as well. Keep up the great work. Had to edit my review from 5 to 1. Just got back from taking my other car to get serviced Raeshel was the service consultant and she was rude. When my car was done, called me from across the room like she could not be bothered to walk over, then did not go over the paperwork as the young man had done yesterday, then charged me more than was discussed and was so mad I had almost left but the young man Joshua that took care of me yesterday asked what happened. Then when I told him he had done nothing wrong the other lady Raeshel said she would charge me 15.99 instead of the 27.99. Was still upset but I told her she should have told me of the charges line by line and then could understand the charges. As a sales person those things need to be understood by consumer.

Kelly Aspinall

Easily the best car buying experience we’ve ever had. My husband has used the Price dealerships in the past and keeps coming back. We worked with Mike Spinelli in New Castle and he was great. He made sure to update us in everything he was doing and was very straightforward with the whole process!

David From DE

On a new car purchase charged me for 5 year tags but only provided 4 year tags. Botched my new car purchase paperwork when the promo was supposed to be 3 months no interest no payments. Multiple calls into the dealership and promises of return calls but no calls. They will do anything to sell you a car but after hours to complete the deal they get everything wrong and won't even return my phone calls. Warren Price would be turning over in his grave if he knew what happened to all the great customer service they have abandoned and this is after purchasing 7 cars from the Price organization over the past 20 years. Never again. Stay away and buy your Toyota elsewhere!!!

aqrracing .

Service department really cares about your experience. They are prompt and courteous. I had the transmission flushed in my truck and seems to be working well. My only complain is that I had called the dealer with questions about this service and I was given conflicting information with what was done with the transmission flush service. I was told someone with more knowledge will be calling me, and no one did... JD was really helpful in helping me understand what the service was about and scheduling the appointment, once I had stopped over there and asked for information.

Dave Nevins

I told Service Rep John Kennell I was getting my car serviced over my lunch break and if there was any way could he expedite. He had me in and out in less than 40 minutes. Mad Props John! Thank you so much for the ongoing consistently good service my wife and I have received at Price for both our Toyota's over the last decade.

Rehman Khan

This Price Toyota is unreliable in my eyes. I’ll tell you my experience. We came to Price toyota cuz we saw a beautiful 2018 Toyota Camry. No damages no scratches no accidents reported as we were told. Everything was good with the car. It was washed. they told us it was inspected by professional when they got it and when they ship it off to us. We paid a very good amount of money upfront for this car and bought it all the way upfront and gave them a check because we thought they were honest with us. After a couple days of lookin at this brand new car i was falling in love with. The battery light went on s couple days later and they’re was a crack on the side of the windshield. I took the car to safelite to fix it thinking it was my fault. But... they told us the crack was filled it by someone else. Meaning Price Toyota sold me a car that had a crack in the windshield they tried to cover up and they didn’t tell us about the battery issue. When we took it back and they told us on the phone they’ll handle it. They told us they can’t do anything about. Once it’s off their parking lot it’s our problem. This is wrong. i can’t believe i can’t do anything about paying for a $26k that i paid for but was easily ripped off. Imagine how i feel putting my life’s work into something that ripped me off. Never again Price Toyota.

Veshia Sanders

Took my car in yesterday 6/29/19 for service gets there all the car needs was a tire rotation. Drop it off at 11am. I leave and come back at 1:30pm car wasn’t done so I sit and wait about 2:10 I get a car from jd redden hey ms Sosa your car is done. On your next visit you will need tires. Ok thank you. I get my car like 15 mins after paying for my service. The hole time I’m thinking my tires was rotated I get to where I was going walk around my car and see the tires wasn’t rotated. I call back to price to see why and what did I pay for. Jd redden gets on the phone a LIE I LEFT YOU A VOICEMAIL MS SOSA BECAUSE I DIDN'T GET YOU LIVE STATED I DIDN'T ROTATE THE TIRE CAUSE THEY ARE BAD. O but jd I just talked to you u didn’t tell me the tires wasn’t rotated. I just took the car for service at 46000 miles the tires was great now at 51000 the tires are to dangerous to rotate. Jd redden you are a POS.

Alex Montague

Had a great experience yesterday at Price Toyota and Krystle Hannah was very helpful in answering all my questions.

Thomas Lamb

I took my sister’s Toyota in for service on Saturday and as I was sitting there I overheard some of the nastiest, disrespectful words coming out of what looked to be like a manager’s mouth. I was sitting close to a round desk near sale office( I’m assuming was sales ) then a younger manager ( I believe Trevor was his name ) was telling him that it was enough and there is to be no more talk like that. Kudos to that him for speaking up but it didn’t stop there. I saw the mans name tag “ Ernie “ when he walked by. Then he went back to the round desk and started mocking the younger person when he wasn’t there to defend himself by dropping more eff words and laughing at what the other manager had said to him like it was a joke and kept swearing like a sailor. I find this to be extremely unprofessional and very disrespectful. I myself will not be returning to Price Toyota for any of my family’s automotive needs or be recommending Price Toyota to anyone. The worse part is there was an older lady sitting next to me that over heard all of this and she was absolutely a palled and disgusted. She was so ashamed to even be sitting there listening to this man have a tantrum like a 2 year old. Everyone has always been extremely friendly to my sister and she has always said great things about the price Toyota but it takes one situation to ruin a good thing. Price Toyota you’re better than that - A truly disappointed customer

Beth Fuller

We searched on the Website and found a car we were intrested in period we drove to the dealership the car was ready for us to test drive. 2 hours later we were driving out of the dealership. Best car buying experience I have ever add! Thank you Omar!

Alyssa Hileman

I had a great experience at Price Toyota. Josh H. provided me with excellent customer service!

lillian lopez

It's always a pleasure to go to Price Toyota. The staff is friendly, the service is good.The wait time as always been minimal . There is coffee or tea or fresh fruit available. My service guy was pleasent & went through the list of what was done to the car.. Thanks Toyota

Jenny Mouser

Marissa is the best! First time at this dealership, and now it won't be my last. She was patient and very knowledgable. Thank you!

Rachael Hemric

Wonderful service department. Great experience every time. Raeshel Egan is extremely professional and knowledgeable. She always goes above and beyond to ensure we have a exceptional experience!

Jorge G

I always get great service when I take my car to Price Toyota for maintenance. They always answer all of my questions and are very friendly.

keli carr

I recently bought a 2016 Jeep Wrangler Sport Unlimited From Price Toyota. My Sales Representative Was Mike Casper. Mike greeted me as soon as I walked through the door, with a smile and enthusiasm and it was a perfect transaction from that point forward. I cannot explain the level of professionalism as well as "easy-going" attitude Mike had, as well as the entire staff that made me feel very relaxed in a rather stressful time when purchasing a vehicle. I am very pleased with my Jeep, and with my experience with Mike and Price. Thank you so very Much!

Sheryl Banks

We had a very exciting visit at price Toyota . our salesman was very pleasant and very knowledgeable. He also had great manners. He mad us feel very welcome and comfortable.

Michael Rivera

Knowledgeable, friendly and helpful salesman that negotiate without double talk, funny math to a price that fits your needs. Great place to buy a car!

Tim Scantlan

Marissa provided great service on my 4Runner. Service was outstanding and prompt. Highly recommend.

virginia

Price Toyota is without a doubt the best place to take my car to have it serviced. The entire service department is great!! The woman I delt with was named Raeshel (what an interesting name). She was very professional and courteous. Her knowledge of cars and parts was amazing. She really knows what she’s doing. Everyone was so friendly and we were in and out without a problem and the costs of the repairs were reasonable. Thank you for a Great experience Raeshel!!

Sara DeFlaviis

I had a wonderful experience at price Toyota! The staff is friendly and knowledge. Artie was beyond helpful and patient as he explained what my car needed. I will be going here for all my car needs.

Jessica Stecker

As soon as I came in I was properly taken care of. Facilities were clean, loaner car was available and they even have massages on Wednesdays and Fridays! Marissa provided me with great service and made me more knowledgeable about my car. She advised me just what I needed and left me stress free. I highly recommend!

Tempest _

The staff at Price Toyota was courteous and the service was done in a timely manner. Satisfied customer.

David Chapman

If you are in the market for a new or used car, do yourself a favor and give this place a look. They demonstrated to me today that they don't start with the sale in mind, they start with the person in mind. Charlie blew me away with the efforts he extended, and time taken out of his own day, knowing that the chance of a sale was minimal. Seriously, if you are in the market, this is a great place to start. Two thumbs up.

Jenna Ponto

Price Toyota is great! Always ask for Marissa. She's awesome and incredibly helpful!

Walter Price

I got my car serviced at Price Toyota and got excellent service. Krystle Hannah, one of the Service Managers, was very efficient in explaining the service that was going to be performed on my car, and also made sure I did not spend much time in the waiting room. Also, the waiting room is very nice. They provide fruit and refreshments. This was my first visit and I will definitely return.

Connor Armstrong

Customer service was great. Tariq helped me with everything I needed when ordering parts. Very nice and professional employee.

Durga P R

This review is specific to price Toyota service department. I will not recommend this place. They billed me more than the amount which they initially agreed upon for doing a job. When I asked why they are charging more than the amount they mentioned few hours back, the answer I got is “my manager told me to use this code for billing, the first guy may not have known what code to use”. what kind of response is that? I wonder how can they bill what ever they feel like for doing an agreed upon service ? I will never go there for service again. Please share your experiences about the billing discrepancies you had.

Beryl Gore

Very positive experience. We purchased a 2019 Toyota Rave and love it. Elaine was our salesperson who made the whole process easy and pleasant. Elaine's attitude and patience has made us loyal customers for years.

Wayne Wilson

Got my 2016 Camry from price Toyota, I have had a few question, and services done and everytime I go I deal with Raeshel Egan. She is very professional and great at her job. She will go above and beyond to make the customer happy which is rare these days. Keep up the great work.

robert flanigan

simply put krystle is awesome. thanks for the help

louise mintz

The service department is great. Very customer oriented. Craig Lindsey answered all my questions and kept informed as to what was being done. He has a great team and they do a great job.

Jack Neill

Courteous, clear explanations, fair pricing and skilled service this time and the previous times I've used them since car purchased in 2006

buyers guide

I had some work done on my Toyota Camry about a week ago, at Price Toyota, and I want to say that my time there was pleasant, thanks to a service writer by the name of Krystle Hannah. She made me feel comfortable and was very helpful in explaining the work that my car needed. I would definitely recommend you take your vehicle there for service and ask for Krystle. Wayne X

Melinda Williams

I always enjoy going to Price Toyota for my service. You are always greeted with a smile. We've bought all of our Toyota's there for many years and will continue to do so. The sales staff are very friendly and knowledgeable.

DH God

It’s a great and amazing car company with amazing cars and amazing people and of course amazing body and repair workers that work on the outstanding cars. Raeshel Egan the Assistant Service Manager is extremely kind and she helps out a lot.

M & M

MY EXPERIENCE WAS OUTSTANDING! ELAINE TOOK HER TIME WITH ME TO HELP ME FIND A CAR THAT WOULD MOST SUITE MY NEEDS AND TASTE. I WOULD RECOMMEND PURCHASING OR LEASING FROM PRICE TOYOTA.

robert bosari

I have been coming to Price for a long time. Raeshel Tropeano is a great service advisor. She have been at the dealership for a while now. She is alway helpful.

Xaria Montague

I had a great time and strongly recommended this location when looking for a place to get your car serviced thank you krystle Hannah for your help

Monica Welch

Marissa was amazing! So sweet and professional. Truly knows what she talking about!

Kristina Ibanez

Car buying is never fun. It can be overwhelming and time consuming but my experience with Price was easy. Mike Casper helped me with my purchase. He was friendly, very knowledgeable and provided a great car buying experience. I never felt pressured into making any decisions and was given time to consider all of my options. The sales manager was cool and great to work with and the financing guy was beyond helpful as well. They seem to go above and beyond to make sure you want to become a loyal customer. Overall, I couldn't have asked for a better car buying experience.

sam das

These people definitely buy the positive reviews!!! Run! Run far far away if you ever have to do business with Price Toyota. I had a terrible experience with their customer service and have seen the worst of what a car dealership can be. They don't care about their customers and only care about making the sale. From selling me a car without a proper state inspection (which I had to get done and reimbursed 3 months late because of their accounting department), to selling me a car with a bad clutch, to selling me a car without knowing it had a remote star, every part of the process was a battle. I bought a used vehicle from them in January 2019. During the sale, they tried to force their in-house financing on me. Then I had to I take the vehicle back to them 2 days after the purchase because of a shudder on acceleration. I also wanted to inquire about what I thought to be a remote start antenna. They inspected and tried to assure me that the shudder was normal and there was no remote start. Now others might let this go and be on their way but I know what I know and after paying for another dealership to take a look, sure enough there was a remote start and a bad clutch! I had the other dealer complete the repair and they did a great job. I am livid with Price’s boldness and incompetence; I am not sure which could be worse. What made the experience all the worse was their pre-owned sales manager Chris Early who consistently dug his feet in returning calls and the poor customer service. I even left a voicemail with the dealership manager and have yet to receive a return phone call 4 months later.

Julio Caceres

Elaine was great! I didn't go in planning on purchasing that day, but she made everything so wonderful. She wasn't extra pushy to make me buy and i felt truly cared about my wants and needs. Thanks, Elaine!

J Sanders

THANK YOU Price Toyota! This message comes from my father (G. Sanders): " Oscar Rivera was extremely helpful, polite and quick! I called on a Friday, left my name. He called me Saturday morning and we spoke and ultimately met that day. I had a Toyota Rav 4 by Monday morning. His help was sincerely appreciated. And, as a senior, it is nice to know people still take time to answer your questions! It was a big plus given the technology of my new car that the person who picked me up made it so that my phone and car talked to each other". Thank you Oscar!

Feret Nic

Got my Rav4 from Elaine and she was wonderful!! Clean non-aggressive car buying experience.

Dot Portera

I purchased a 2015 Toyota Rav 4 last year. My salesman was Michael Casper. I have had the car for a year now. I love the car. I was not at all pleased with the salesman (Michael) due to the misinformation I was given about my tags, inspection..etc. When I tried to call him on more than one occasion, he would not return my calls. I had to go to his manager and other associates at the dealership who were very helpful.

Dan Haer

They gave me the best price on my truck, I had a couple issues nothing major when I bought it however I brought it in they took care of it Without hesitation. Their service department is great

Staycee Murphy

Whenever I get my service done at Price, I see Raeshel Egan. She is very well informed and goes out of her way to assist her customers. She even helped me find my current vehicle and she's not even a salesperson! I highly recommend Raeshel and Price Toyota for all of your service needs.

Jean Burkhardt

Last year(2018) our daughter-in-law bought her 2015 Toyota Corolla at Price Toyota and loves it. I was looking for another vehicle and I saw this beautiful 2016 Corolla and she took it for a test drive for me(she lives very near the dealership). We made arrangements for me to see (and buy) the car on Monday. The service was great and I am loving my car!

Pamela Quarles

My experience was great due to my service rep Dacia. She was excellent in her knowledge, positive, and very polite! She went beyond normal to get my issue resolved. She is definitely an asset to your company.

becky yu

My second time doing business with Oscar Rivera. Purchased my FJ and 4Runner from him. Oscar is very helpful. professional. Make the purchase so easy. Very happy with my new truck. Great experiences!

Matt Cauchy

Quickly fixed a recall issue, clean and comfortable waiting room.

Dave Jacobs

I bought my first Toyota truck on Friday. My salesman Neil was very knowledgeable and helpful. The Sales Manager Delonn helped make the deal work and I was treated fairly. Actually everyone I met there was friendly and helpful.

Beth Bannister

Artie is a fantastic Service Writer! Very knowledgeable, friendly and always available when I have questions!!

Jean Charmella

Very positive experience dealt with David in Parts Dept also with Raeshel in Service Dept.

Carleton McCullough

I was getting the worst level of service from the Toyota dealerships here in South Jersey so I decided to give Price a try. From Eileen (internet sales) to Ernest (my salesman), I received the very best of service from this dealership. They were well acknowledged and respectful of my concerns, everyone there made sure I knew what to expect and what was offered before I left the lot in my new Camry. I would highly recommend, no matter where you are from to give these guys a call.

Amanda Downs

Craig L, in the service dept, was spectacular. Very thorough and knowledgeable. Made the process/experience much more manageable for me. I highly recommend Price Toyota

Paige D

My opinion below is based solely on my experience with Proce Toyota as described below. My rating has no impact on other customer experiences and is only meant to describe the treatment I received. Should I have better experiences in the future, I will be sure to update my ratings and review. ================= 2/26/19: SERVICE DEPARTMENT IS RUDE AND DOES NOT FOLLOW UP. Spent 30 minutes speaking with them about an open recall. They took all my information and said they would, "call me back in a few days". Never heard back. Called to follow up a week later and this was my conversation: Me: hi, I'm following up on an open recall for my car ... Service: what's your phone number .... long pause ..... we don't have anything for you.... Me: so what does that mean .. you dont have me as a customer or you dont show that recall? Service: give me your vin number .... Service: so why are you calling again ... you are looking for a recall for an old part? Me: yes. That's what I explained when I was there over a week ago. I have an open recall that I need your help with. Service: so you expect us to order an old part for an old car for a recall? Me: um, yes. Service: but you haven't been here before... you aren't a customer Me: i am pretty sure that I do not need to be an existing customer to ask for your help with an open recall. Can I speak to a manger? Service: sure but what do you expect us to do, just help you with an old open recall??.... blah blah blah Me: can I please just speak with a manager? .... I'd like to see if we can get this resolved before I fire you before i can even become a customer Service: you can't fire us if you aren't already a customer. Me: please just get me a manager Put on hold .... Me: hung up Price Toyota. YOU ARE AWEFUL, and I'm pretty sure you can't just turn a Toyota customer away because you dont feel like helping with an old recall. Guys, this is your loss .. I have a 1988 classic landcruiser that often needs parts replaced. That's money you are now not going to get! Luckily I have contacts at Toyota Corporation, office of the president. Please expect a call from them shortly. Complaint is filed. ========= Update 2/27/19 Toyota Corp called me today to advise that the Price Toyota service manager will try to see what he can do to help.

Amanda C

Every time I’ve gone to get service done to my cars i have received excellent service from Raeshel. She always gets me in and out and is very informative. Everything is always clean and everyone that I have come in contact with has been very nice.

Brandyn Lordi

First time buyer here. I knew the car i wanted and I had my own financing lined up. Charlie was my salesperson and I'd recommend him to anyone shopping with this dealership. He was very friendly and helpful, even after the purchase. I drove 2 hours and spent about an hour at the dealership including test drive. Great experience.