Reviews of Porter Nissan (Car Concessionaire)

Sandra Marrow

Your service department always addresses my concerns in a timely manner. I appreciate being treated as though I matter. Thank you very much

Kunal Bhansali

Amazing experience. Love to come back again to buy my next new car. Staff is very friendly and supportive. Love you porter team

Michelle Augustus

Too expensive for simple service. Told them I wanted one thing and was charge for something else

Akiba Bailey

Friendly and Fast Service!!!

Karen Smith

The sale person was nice. He talked me and didn't put any pressure on me to sell. He was able to answer all my questions. He showed me the car and showed me how to work the features. Most of all he always had a smile and didn't make me feel rush. He took his time with me.

Karla Cooper

They gave great customer service with a smile...even though I walked in 30 min. before quitting time on a Saturday. Pretty much standard for what I get when I take my car in to Porter Nissan - highly recommend!

Byron Hinson

I have always had a great experience with Porter Nissan. I just recently purchased my 3rd Nissan from Porter Nissan and couldn't be happier. Got a great deal on my 2013 Pathfinder and trade in. Just got my first of 3 free oil changes. I have always had an excellent experience with the service staff. Lyle Price is an exceptional Professional Service Advisor. He always suggests the best course of action from routine maintenance up to more serious mechanical issues. He was excellent in making sure I got the best out of vehicle warranty. My experience with him partially contributed to me buying my 3rd Nissan from Porter. Keep up the great work!.

allie hughey

Mike Ferguson is amazing! He helped guide me through what was best for my car (& it's a Honda!) As soon as he knew that my service would take longer than expected, he offered me a complimentary loaner car for the day! When I arrived to pick up my car, he personally pulled it around to the front, had the heat going, and cleaned the snow off of my car, and not just a couple swipes, he went the extra mile. The respect and courtesy I received will keep me as a returning customer. Thanks!

Ray Caron

Leased a new Rogue and will recommend Leland Jones to everyone. He is a great salesman, he worked hard to get us in the one we wanted and was simply amazing. This is the 2nd car we have leased from there and as long as Lee is there, will go back to him and know we are dealing with the best there is, all the staff we have had the pleasure of working with there have been great.

Eric Mason

Service was excellent. Carl got me into the exact car I wanted, and their finance dude (I forget your name, sorry man) secured me a loan even though my credit sucks ass. I would definitely send a family member or friend their way.

Kacee Benson

Excellent service advisors - honest, caring, and speedy service!

Janice Gavin

They did a beautiful job on my car..great auto body work!!

Ezgi Cevik Hernandez

Had my car towed there after it got flooded. My insurance dealt with it quickly and got everything done to be authorized. I called everyday for a week to check the status of my car but no one gave me a direct answer or returned my phone calls. My car sat there for a week without anyone touching it or working on it. The mold was so bad that my car got totaled because no one bothered to fix it. Called to speak to a manager and he lied to me and said it was my insurance fault that they didn’t work on it. But I had proof everything had been authorized. They are liars and cost me a car. I will never do business with them again. A quick fix that should have been done in three days cost me my car because of their neglect. Don’t do business here!

Sam Russell

Angel is amazing. And Kevin is super supportive. I love porter nissan.

Imani Breaker

Great service. Since my first visit, they gave me a tour and also treated my car with the dignity and care she deserved!

Cindy Davies

PORTER NISSAN gave me a price of $1600.00 to "fix" about 4 things they found wrong with my 2012 Nissan Rogue that was causing it to make a noise when I hit the gas pedal. One of the problems they found was a bracket that goes to the muffler. I took the car immediately after leaving Porter Nissan to Midas who replaced my muffler 2 yrs. ago. Three mechanics checked everything they said was wrong and found nothing except a bracket that needed to be replaced. Midas put on a brand new muffler, fixed the bracket and it only cost me $60.00 ( for labor) a HUGE difference from $1600.00. I will never go there again. WHAT A RIP OFF!!

James Carroll

My overall experience was excellent. Both Leeland Jones and Matt Flanagan addressed all of my needs and made sure that my expectations were met. They are both very professional. In fact every staff member I met during my visits were professional and kind. This is my 2nd purchase with Porter and Leeland was my salesman for both. Very happy with his professionalism.

Judy L

Your staff was very Helpful! Jason and Brett was able to Help me get a New Car,since I was there looking for one! I was in an accident and Total my car,so with the Help of 2 VERY NICE GUYS they were able to get me a New Car!

Jim Devlin

Our entire buying experience was pleasant and smooth from start to finish. Keith Dant went out of his way to answer each of our questions and guided us through what, at other dealers, can be a tortuous process. Special shout-out to Bob Fawley for explaining the various extended service options and contrasting them to those available from insurance companies - extremely useful and helpful.

Edd Schmeer

Excellent service! I've never had brakes replaced so quickly. Staff was very courteous and attentive. Price was well below what I expected. I highly recommend!

Donna Hurley

Great service.. fast

Clara Rivera

KUDOS FOR MICHAEL FERGUSON Want To Say Thank you For Your Services ! You Took Care Of Me, And You Make Sure I Was Taking Care Of Not Only With The Services, But As Well With The Rental Car, So That I Was Able To Make It Home And To Work , As Well You Kept In Touch At All Times By Phone To keep Me Update With Everything I Needed To Know !! Also Your Personality Was The More Important To Me, What Can I Say You Are Awesome Person Thank You For Caring ! God Bless You Always Sir !! Sincerely Mrs, Rivera ☆☆☆

Noni Taylor

I always enjoy coming here. My go to guy is Richard. He has taken good care of Grace (my car) and me. He is very knowledgeable and friendly. I am not in there for a long time, but if it is running a little long he makes sure that I have a rental car to take care of any errands I may have.

Thomas Hansen

The rep at the service desk tried to tell I did not have the oil change club or the tire club when I went for oil change. Another service desk rep spoke up and advised him that I did have it. His response was that he was new.

Sandy Camacho

I had a loud noise coming from under the hood on the passenger side they called us said they had two tech's look at it but it wasn't coming from the engine so they did some other work on the front side under the hood and the loud sound is gone and my car rides like a dream now !!! Super Happy I love my Murano and was thankful it wasn't anything major.

Thomas Logan

Relayed what had been already done on the TPMS. Porter did the same repair that Goodyear did (replace one of the tire sensors that appeared to have a low battery). Within 24 hours the warning light was back on despite the tires all having 35 psig.

Courtney Fox

Winter storm Avery really took a lot of cars by surprise today, but after seeing the amount of cars on the side (or in the middle) of the road today that couldn’t drive through slushy snow or drive up/down slippery snow covered hills, I was BEYOND thankful I didn’t feel 1 slip with my Nissan Rogue Sport AWD. It was unbelievable and I am beyond thankful especially to Nissan Porter for my Rogue Sport! Not only did I get home safely, I got home confidently!

jordan Cannon

Very professional and friendly staff! I was in and out with a newborn in three hours with my car. It was a breath of fresh air. Thanks JT and Reese! You were wonderful to work with and I will come back to Porter Nissan when I am ready to trade in my lease.

Miss Amy Starr

Miles & Eric in pre-owned are the best! Truly helped make everything work out! Friendly & helpful!!

Lawrence Sies

Ross is the parts department was very knowledgeable and customer service minded. Appreciate his thoughtful service.

Nerie Jordan

The guy that came to pick up my car was very nice, patient and professional. Keep up the good work.

Bob Robertson

Those techs they hired messed up my car !!!

Bogdan Draghici

Cannot get in touch with representative to get my car fixed. I called last Friday 3 times and nothing has been done! Very bad!!!! My car is under warranty and I have platinum extended warranty! Nissan doesn't seem to care!

Mark Chandler

Our initial experience with Porter Nissan service department was outstanding. Mike Ferguson led us through every step of the way, and was phenomenal. We definitely plan to return for continued service of our 2016 Nissan Rogue at Porter Nissan.

Kenneth Thomas

I highly recommend Mike F. As a service advisor. Very professional, courteous and was able to remain calm when i brought my maxima in for “service engine” light on. He was honest with me from the start and laid out what the technicians recommendations were. He kept me updated about my car and was very pleasant in all of my interactions with him. He will be my only service advisor when i walk through those doors!!

Khalil Crumpler

Ok if you plan on dropping off your vehicle for service, but "express service" doesn't really exist here. Oil changes/tire rotations always ended up being closer to 2 hours which is why I now take my car elsewhere.

Justin Paige

My Nissan Pathfinder had 5000 miles till the eng protection plan ran out and the engine took a dive. I understand that I didn't have the oil change receipts but when asked what happened with the engine considering that I did chance the oil on time every time. There was no answer and no reason besides I didn't maintenance it. But I did I do all my cars. Long story short I took it to a real shop and found out what happened do now the car is fine and running good they just told me the engine was done and they wouldn't do nothing for me cause I could not prove the maintenance records. So this shop and Mike the maintenance supervisor had gave me the worst response to my problem and the communication was horrible I asked to leave the engine cover off so I could look at it they had it put together before I got there and parked outside worst place to go when u actually need help or a real answer

Kendall Massett

Always great! Love that I am known and remembered - it makes a difference!

Patricia Collett

Always a LONG wait, no matter what time of day. Went in for oil change this morning, the LAST time I was here I was forgotten about, after a long wait, everyone leaving, a lady at the desk in waiting area asked what I was there for. When I explained an oil change she made sure I was taken care if before closing. I always run full synthetic, she returned and said that regular oil had been put in the engine but that it was being changed. I was not given any options of maintenance checks. THIS time I waited in line a very long time, seemed totally unnecessary. When I finally got called to the desk Michael had a smart attitude. He explained the cost of the oil change only. I had to ask if there were any routine maintenance checks due. He said yes, at 60,000 miles, I had to let him know the car had 62,000 miles on it....REALLY? I'm going to NTB where the service is much better. If I hadn't added the oil changes when I purchased the car, I would be getting them at NTB aalso. REALLY!

Christina

Saw Claire in Nissan service today, She was very kind and sweet.

natalie furia

Every time I go to Porter Nissan they always are there to guide me and give great results. Michael is Definitely an asset to your company! RJ was also very helpful! Thank you again!

Stacy M Brown

Angel Payne was fantastic to work with. Didn't push or get in way; but she was extremely helpful, courteous and a consummate professional.

Rey Troche

Blair and Bob were very helpful, I will continue to come to Porter

Heidi Anderson

Great auto body shop!

Gary Harvath

Honest and reasonably priced.

Andy Miazga

Location is great and staff is always friendly and helpful. Service associates are always giving you options and treatment plans for different service needs/car recommendations without being unreasonable and honest at the same time. Very happy with every service appointment I’ve had to date!

Ann Marie McKay

Porter Nissan is the best. Dave F and Mike F are outstanding in professionalism, advisement and customer satisfaction. Porter Nissan has been my home for ALL cars/service needs for 16 yrs as a Delawarean and will continue to be. Kudos to Porter.

Angela Wissinger

I went in for an oil change and came home with a new car! Always a great experience at Porter Nissan. The service department is great and the sales department provides a no-hassle experience. Great experience!

Sean Esquerre

Very friendly & knowledgeable service. My sales person Randy is the best!! The Finance Manager took his time & made sure I understood everything & didn't over sale me with things I really didn't need."

Toshi Ingram

Porter Nissan Autobody-They kept my car for almost a month for small body work. Their miscommunication of hours of work left me with paying for another day for a rental car(since of course I got there when they were closed). Thanks for nothing....never again!!!!

Thomas Rahmer

as usual, my service advisor, Mike Ferguson, took very good care of me and I was out of the dealership in 45 minutes. He is sucha valuable asset to Porter Nissan.

Victor Nusic

Bought my car there in 2006 - it has never been serviced anywhere else. The service is good, the people are friendly, courteous & knowledgeable, and they seem committed to customer service. Dave (Service Manager) does a great job & is genuinely involved in the customer interactions, and Lyle, who usually writes up my service, gives me exactly what I need - good advice about what needs to be done now and what can wait until next time. Customer loyalty is largely cultivated in the service department, and these guys are doing a great job of making my next car a Nissan (and since my 2006 Murano has 145K miles on it, that's not too far off).

kurt sollenberger

U You guys did a great job as always

Monterry Luckey

If someone mentions a oupon and you know it is on the website you apply it without waiting for the customer to locate.

Jennifer Raynor

Stephanie is very rude. She does not give correct information and then she brushes it off like no big deal. 2 of my child's Christmas presents were in the trunk of my car. I called on Thursday the 21st because I was going to go get them out of the car and Stephanie told me that I was getting my car back on Friday. I did not get my car back on Friday so I called on Saturday. Saturday Stephanie said it was fine to come get them. My dad and niece went to get them they were told they couldn't because the body shop wasn't open on Saturday. I called back and spoke to Stephanie again and her response was I don't know what you want me to do. She didn't apologize once and since she didn't feel like resolving the problem she hung up on me.

Sharon Kinney

Service here is top notch. Oil change and tire rotation in under 45 minutes.

Sofia schloemann

Maddie was a gem and Mike is always so pleasant . Brought in daughters car for an oil Change and tire rotation. Have a hard time with how bad the check in office reeks of an ashtray . Not pleasant to smell at a professional car dealership especially when I’m an asthmatic. Why should I have to smell your bad habits ? I shouldn’t!! I’m thinking maybe hand sanitizers for the employees and perhaps some strong plug-ins would be beneficial and or maybe have employees wash there hands when dealing with customers. Or NOT smoke on the premises like hospitals .. not good for your health anyway. Just dread having to check in in that area

Carol Bedgar

I dropped my car off for an oil change and a new serpentine belt. Both were accomplished. When I left my car made an ungodly noise and I returned. The belt had shredded. It was replaced promptly and when I departed a second time I had no A/C. I returned. Here the service became amazing! The service tech Mike and the Service Manager Lyle were apologetic and promised to make it right. They did just that. They provided a vehicle and kept the car and made all the repairs while having constant communication with me. Lyle called and informed me it had been a technician mistake, they educated the tech, had the Master Tech perform the repairs and cleaned my car. I am impressed with their service and their ability to admit they made a mistake and corrected all aspects from the repair, the education of the tech and their incredible customer service skills. They have won a customer for life and I am happy to recommend them to anyone. Bad things happen, but the way it is handled makes all the difference. Customer Service will always win the customer and Porter has proven that with this situation.

Olga Lewis

As a Nissan lover, I must admit that this place is worth visiting! Their cars are low-priced, but very reliable and I think it's more than important while choosing a car. I enjoyed driving my Nissan bought at Porter Nissan during the whole year. I plan to sell it at Repokar auto auction and come back here for purchasing a newer Nissan.

rahim robinson

After buying two cars from Porter Nissan the second car they sold me was defective electrical problems brake system problems squealing brakes after getting put on new brakes and when I address this issue with them they said we can't do anything for you good luck that was the managers words Jeremy Whats His Name I have been back and forth six times for service all on the same issues and still can't get any thing done about these issues I feel I like these rob me for money because they knew about the problems and once they got my money they did not care A bout the performance or safety of the vehicle. I recommend if you don't buy a car from Porter because they don't stand behind their products and they will sell you anything just to get some money .worst experience I have with buying a used car for $40,000

Stefano Miceli

The service at porter is 1st class!! Very satisfied

Ervis Pango

I was today to Nissan pre owner and the manager there Jeremy it’s the most unprofessional guy to deal with that. I walk in and he was talking to me mean and said to me my friend? Excuses me!? Firts of all I’m not your frend and you can talk professional to me or because you are a manager and you can say whatever u wanna say? So my fiancé car it’s in Nissan servic and I was the one who dropped off yesterday and them give me a loan car witch it’s okay. So I go this morning to change the car because I work far away and I’m the Nissan rouge them give me I was not comfortable there so I asked them for another car if them can do it but the manager there Jeremy he doesn’t change my car but he took the car I got yesterday and he offer me a shuttle if I wanna go somewhere. So I work in Cumberland MD which is 3 hours away so can u shuttle me there and bring me back? It’s the worst experience I ever had and it’s 0 recommended. Thank you

Mohamed Khader

Changing the staff with customer oriented people, or train the staff. Don't charge the customer if you unable to diagnose the car.

Vanessa Grafals

**Terrible Service** DO NOT TAKE YOUR VEHICLE HERE!!! I had taken my car here after having a car accident about a month ago. It is now a month later and I am now just receiving my car back. When I attempted to pick up my car two days ago, the condition that they were trying to present to me was disappointing to say the least. When I received my car it was terrible looking. There was black grease finger prints everywhere. The black grease fingerprints had been througout my trunk and even on the light colored cloth ceiling of my 2016 Nissan Rogue. You would think going to the dealership would have been a pleasant experience. You would think they would be very meticulous about their work. Boy, was I wrong! They even had lost one of the trunk tray pieces of my car...I had to inquire about the missing piece. Thank God I inspected my car throughly...my car emblem was even wrong as well. They claimed to have placed SL AWD on my car but actually put SV AWD a completely different car emblem without noticing. This was such a frustrating experience and wish I would have chosen a different location to fix my car. **Save yourself and take your car somewhere else**

Art

All I have to say is two words: Lyle Price. He has excellent customer service skills and is always very friendly towards me, and really listens to my needs when it concerns my car! I would recommend anyone I know, with a Nissan car, to go to him for good service. They will not be disappointed, I never am!!!

Mike Pinder

Service advisor was excellent!!!

Jane Quinn-Schwartz

I have my Nissan vehicle serviced there. It's a nice place, the people seem truly interested in providing a good experience and my car runs great! I would recommend this location.

D Vanaskey

No pushy sales staff. Extremely helpful before, during & after my purchase. Would highly recommend the team , especially Carl the salesman to anyone in the market for a new car. Thanks to all

gamer BJ

Lyle price was terrific to deal with

Elise English

Very helpful and warm atmosphere

Gina Paige

There is no way for me to explain the experience I had at Porter besides a basic lack of comprehension at every level in the maintenance department. From the advisor up, several “misunderstandings” and when questioned air silence. Poor response time to emails and calls from both myself the customer and at a corporate level. Instructed by corporate to take my car to another Nissan dealer and provided with several contacts in the area, speaks volumes. Requested follow up from the GM and owner.. again no response. I wasn’t looking for a pay out, just an explanation for the constant “misunderstandings” and an apology would have been nice. Would never do business with Porter Nissan again.

Isaac Lin

I called ahead to set an appointment. When I got there, I had a quick check-in, and relatively easy process (had to re-confirm all the work done and get all the notes processed; a little longer than I wanted, but not unexpected). Getting a complimentary car rental took a few minutes (except that I had to wait for the guy to get back from break), and I was on my way with minimal ado. When the vehicle was ready, I could get in, pay (no line!), and get out under 10 minutes. Good service, clean facilities. Will come back for future work, at the right price.

Richard Pierce

Fast service. Easy to get an appointment.

Ruth Forese

Michael Ferguson was my ServiceManager: He answered all questions knowledgeably and was true to his word RE how long the work would take, and what was entailed. Too, he introduced all employees I had contact with; this was equally professional and personable. I am very appreciative of how my situation was handled. Keep on keeping on: Your Service excels!

Robert 1

I want to recognize the exceptional support that we received from Sales Consultant Mr. Leland K. Jones. He invested time to answer all our questions and ensured a superb Sales experience from the time we walked into Porter Nissan. We were so fortunate to enjoy no pressure, no back and forth Sales experience. It was an experience loaded with professionalism, customer first great attitude with Mr. Leland K. Jones. Mr. Bob Fawley, Business Manager then ensured a flawless purchasing process. There were no issues during our purchase experience. Kudos to Mr. Leland K. Jones and Mr. Bob Fawley.

Hillary Davie

Service is always excellent, timely and honest. Love the waiting room!

Brad Beebe

Every visit here is excellent. I'm never upsold, never sold services/repairs that are uneccesary. They take very good care of you. My service advisor, Mike, has always helped me plan out the repairs...so he respects my budget, too. Nuff said.

Mary Linton-Green

Always helpful, professional and nice!

Amanda Barnard

I don't feel comfortable doing anything with my car except putting gas in it. So when the check tire pressure light came on this morning, I was like oh great. Called up Sheridan Nissan in New Castle, since that is where I typically go and was there last week for an oil change appt, about checking my tire pressure and filling them if needed. Guy flat out said 'well I don't how far you are but anyone can put air in your tires.' Yes, while that is true, he pretty much blew me off. Thanks guy. Then tried to go to Newark Toyota World Service and because I didn't have an appointment I would have to drop it off. Seriously... No, not doing that. So ok let's try Porter Nissan in Newark. First time at this dealer. I didn't realize they have express service and an appointment wasn't needed. That was nice. I told them my tire pressure light came on this morning and just wanted the pressure checked/adjusted. Everyone I talked to was very nice. My pressure was adjusted to 36 psi, the light went off and all is now well. I got there a little before 9am and was in/out in 20 min. Great service and they didn't charge me for anything. Thank you Porter Nissan!

David Marge

I was very pleased with the way the way I was tacken care of

Samantha Covey

Mike Ferguson in the service department was very nice. He was patient, friendly, and efficient, even though I was very stressed and kept making sarcastic comments about how screwed I was. Matt Flanagan was a the best salesperson, and he and Eric Gawel really went above and beyond to get me a car. I could not be more thankful!

Yana Moughan

The service has always been good but the last few times I've dealt with Jason and he's truly amazing. Explains all services performed or needed/upcoming very well. the new addition Jasmine is a delight to schedule service. The service area has a fantastic crew!

Julianna King

Charging stations for electronic devices

Don Taggart

Best customer service

Seetharaman R

Update: Got a call from the service manager after the incident. Gave all necessary clarification required and took responsibility for the poor service. Sales is good but service is very poor. Took a rogue from porter few months back and the sales person was very good and informative. Took the same vehicle for service last month and the service was poor. All the information given are contradicting.

Stefany Guerin

Dave Cassidy and the service team are friendly and professional. We have been bringing our cars here for years due to the wonderful customer service. They also recently updated the service center resulting in more efficient checking and processing.

Marisa Moreno

I bought a certified pre-owned 2014 nissan sentra in feb 2018 with 39k miles on it. This week it broke down with an internal transmission problem. I do not recommend shopping with porter nissan if they sell cars that break down after a year of driving. I bought a relatively newer used car so i wouldn't have to deal with these issues, but now I'm stuck paying off a car that is not drive-able. Edit: The service management team from porter nissan has reached out to me regarding my car problems. They offered any assistance they could be to me. I am currently waiting on repairs at a different nissan location and will edit again once completed to reflect my overall experience.

DOUGLAS DIAZ

Don’t take your car to their service shop! They really tried to make spend $500 in something that I definitely didn’t need nothing but thieves. M y service rep Michael Ferguson definitely thought I was stupid

Sandra Bromwell

Been having issues with service,unable to duplicate electrical probs,however due to recent post,Lyle promptly reached out to try and solve my problem. Very impressive! Let's see how service handles this issue,and hopefully I can rate 5* before warranty closes.

Robert Derp

I live in Wilmington which is the only reason I wouldn't choose Porter for service work. This is the 9th (I think) car that I've leased with Porter Nissan. Each time my overall experience is great! The customer service is always great. Lee Jones once again did an awesome job exceeding my expectations. I'll be back in three years for another car.

Caitlyn Lundberg

Angel Payne went above and beyond for my husband and me. We left in a brand new car and not an ounce of regret. We spent a lot of time there on Saturday but it was all worth it! We felt like welcomed guests at Porter Nissan. Would highly highly recommend Porter Nissan and Angel for anyone looking for a great experience and a greater deal!

Leonard Hiltz

I've been dealing with Porter Nissan for several years, first taking my daughter's Altima for service as needed, now (since I live in Delaware), I am taking my Rogue. The service is unsurpassed, the personnel are knowledgeable and friendly, and the coffee is free!!! It is a pleasure doing business with them and I highly recommend this dealership....

Kin Gaymon

Lee was great. He listened to what we wanted & found us exactly what we wanted. Eric was great. He met us exactly where we wanted to be financially. They were both very personable & down to earth, making the experience painless.

Diana Liberman

I had an outstanding experience at Porter Nissan!!! I came to Porter Nissan because I was very dissatisfied with another Nissan dealership. I checked the inventory on line and noticed that they had the exact color of Rogue Sport that I was looking for. My salesman, Leland Jones, was fantastic. He was extremely knowledgeable about the Nissan product that I was looking at and he even helped me to get into an SL model instead of an SV model. In only a few hours, Leland had me in a vehicle that I was totally in love with. Bill, the finance manager was very professional and extremely helpful. He explained everything I was signing fully and understandably. I did not feel rushed and he made sure that all my questions were answered and taken care of. It was hands down the BEST experience I’ve ever had buying a new car. Alycia helped me take delivery of my new vehicle and she was also very knowledgeable and very helpful in showing me all the bells and whistles on my new car and how to work them. I am extremely satisfied with Porter Nissan and I will definitely be recommending them to anyone I come across who may be in the market for a new or used vehicle!!!

Alex Hantman

Won't Be Back! Not a genuine dealership or service dept. They are just looking to get your money. The sales staff is not friendly or willing to take your offer of buying to the manager to buy a car and not willing to negotiate. When calling to inquire about the Service Dept, the person on the phone is just looking to get off the phone without truly answering your questions or providing you with the correct procedures on Saturday morning Express Service.

Aslesh Tati

Horrible customer service and a severely unpleasant experience from their employees. Their first quote was almost $3k over the market price for the model that we were shopping. We've requested a copy of the quote and our Saleswoman Alycia Garcia brings her manager/co-worker who was a punk with an attitude. He raises his voice saying that giving a copy of the quote was bad business and that we can shop around and come back to them because he believes they are the best in town. I wanted to give an appropriate response to him by raising my own voice, but it was not worth my time. I just walked out of that place.

Don Hirtley

Great Service with friendly people. Upfront pricing with no surprises.

Phoetry In Motion .

Great experience with this dealership. Terrance was very helpful, and the process took a day! I applied online, and was called within the hour. No hassle, no gimmicks, and now I have great and reliable transportation for work. I would definitely recommend to friends. Thanks!

Dean Founds

Terrible work. Charged me 200 dollars for positive terminals because of corrosion.. next day car is dead. Pop hood, corrosion still on terminals. This was on top of 900 dollars on transmission work. The smack in the face was that when I got the car back my front door had been dented..like a tech opened it onto something.. coddle me amd tell me they'll make it right.. picked it up tonight and the door looks even worse. Cutting my losses..know of a few people that tried to warn me about them. Make the drive to a different dealer if you must have to pay the outrageous dealer markups on service work.

Peter Goda

The first time I took my car to this dealer I asked to to inspect the car because it was shaking. They told me I needed new tires and an alignment. They also told me i needed new brakes, I had just replaced them with performance brakes prior to the visit. Took the car to ntb for tires and an alignment and they informed me that the car had 2 bad tie rod ends and bad suspension. Second time they replace my steering column and broke a harness in the process but are unwilling to do anything about it. NEVER AGAIN

Sal Vaccarino

An excellent service facility. Great staff who treat you like friends first. Great vehicle service experience from the time I drive in the bay, until I left the lot. This is the only facility I take my vehicle to for service.

Robert Brome

Quick and reasonable

Angela Carpenter

They are so nice and knowledgeable but I always wind up needing to spend more than I expected.

Jocelyn Pugh

I had a really good experience at the Infiniti Dealership on Cleveland Avenue in Newark De. In particular I was having some issues with my passenger rear view mirror and Jay answered all my concerns and helped me out a lot. I really appreciate all that he did.

Nadisha Levy

Oil change took 3 hours so I wasnt thrilled but great customer service and waiting area

stucco inspect

Great part's department,had everything the next day.

Ian Spradling

Service was done quickly, great communication and done timely.

Michael Petrilla

Great experience start to finish. From sales to finance to management - first rate all around!

Daytona Fax

This is the third vehicle I have purchased with Porter Nissan. Each time has been a memorable experience. There is nothing I can think of that they could have done better. Thanks a lot.

michael andersen

Oil change, tire rotation on cargo van. Excellent service.

Eduardo Agorilla

The staff was caring, very respectful has an outstanding customer support. Thanks!

Jim Wagner

Once again Lee Jones does not disappoint. This is the 4th car we purchased at Porter Nissan and it just gets easier and easier. Lee had our car and paperwork ready and the process was seamless. In and out of the place in less than an hour. Thanks to Bill George too. Great people, great car....could not be happier

Maureen LeBlanc

MY CAR WAS SERVICED FOR AN OIL CHANGE AND A RECALL TO THE BRAKING SYSTEM. WHEN THE CAR WAS READY I PICKED IT UP. STAFF WAS HELPFUL AND FRIENDLY.

Victoria Taylor

Great experience and customer service! When you go, ask for anyone and you will be helped - no problem! A great big thank you to Lew!

Jermaine Newcomb

The service here has been exceptional, the employees are swift and professional

Shervin Pirestani

I took my car there for service and tire rotation. I was charged for a service that was never done and I was told it was done. I know for a fact that fires were not rotated since I had a flat tire two prior to the service and I knew the location of each tire. I can’t trust this service center any more.

Stefan Chiczewski

I went for a oil change and checkup. The staff was very helpful and also took care of the open recalls on the Nissan. I had a great experience and will be coming back.

Patrick Hogan

Porter Nissan Service done work to my 2014 Nissan Sentra on 6/26/2019. Before I came in I called two days before and talked to Michael Ferguson about my vehicle is due for 90,000 mile service. I explain to Michael Ferguson that a lot of work has to be done and I can't wait for my car,Michael Ferguson told me no problem. When I Showed up on 6/26/2019 Michael Ferguson had a car rental waiting for me.I'm surprise how quick it was to drop off my car and into a rental car that quick.I have to give Michael Ferguson FIVE STARS for customer service.Also thanks to TJ who helped me for getting me into the rental car quick, thanks to Tech John Larouche for doing a great service job on my car.Michael Ferguson always takes care of me,always a pleasure to see Michael Ferguson when i walk-in for service. Thanks again for your service at Porter Nissan Service.

Ted Barbes

Simply outstanding! My entire experience with Porter Nissan exceeded my expectations. Jason C. responded to my initial internet inquiry, and was consistently responsive and professional. He demonstrated outstanding customer service, and did everything possible to ensure I got the right vehicle for me at what I considered a fair price. Jason quickly addressed and resolved all of my questions and concerns, took care of minor issues with the vehicle, and went above and beyond to treat me like a valued customer. He truly earned my business. Furthermore, every Porter representative I met during the buying process was friendly, helpful, knowledgeable, energetic and professional. Many thanks and kudos to Jason, Jeff, Gene, Bob, and Lee for making this the best vehicle purchase experience I have ever had. I have already told several friends and colleagues about my experience and highly recommended Porter Nissan.

Marie Curcio

Bought my car from Alex this weekend and could not have had a better experience from start to finish. Felt I got a very fair value for my trade-in and the car I bought was reasonably priced as well. Alex and Eric made me feel like I had every piece of information I needed to make my decision and were great to work with. Easiest car buying experience I've ever had. Would definitely recommend to anyone who asked and have no doubt that we will definitely be back in the future!

Roune' Betts

I got my car battery changed. It was very quick. I was worried because there were a lot of people there but they got me in and out in less than an hour. The battery was very reasonably priced. I probably couldn't have bought it cheaper myself.

Gladys Morris

The staff was excellent

Arnold Aguilera

Went well as usual. Like Mike said it was going to be a little over an hour and he was right

LeTonya Wilson

I always receive excellent service from Porter Nissan when I take my car into service. The Service Advisors make sure the customers are provided with any and every convenience they can offer. I usually stress about car problems but when I take my car to Porter Service Center, I feel so calm and my daily routine can continue with ease because I know things are being taken care of.

Brandon Tucker

This was my first time bringing my Maxima in for service at Porter Nissan and I couldn't have had a better experience! Richard the service manager was very polite and patient he explained all the recommended service options, gave me a tour of the facility and repeatedly thanked me for my time & business. The turn around time of my car being serviced was fast and didn't break my pockets! I look forward using Porter again in the future! Thank you again, Rich!!!

andre ortiz

Madelynne and Julio where great to deal with. They surpassed my expectations and provided me with the best experience at a dealership.

Jeremy Bedford

Even though I can understand that the work I needed done was the day before the 4th of July, if I had known that the auto body shop wasn't open on weekends I would have never had my Nissan taken to the dealership. And would have sent else where like Pep Boy's. Kind of felt like there heels were dragging a bit too on a simple repair of a new transmission pan and fluids replenishment.

michael minietta

Outstanding service, fast, friendly...

Jason Street

It’s perfect, best service ever

Keith Waters

Rich is outstanding as usual!

Karan Hamel

I have been with Porter since 2005. The gave me a great price and service on my g35 and now my qx50. I trust them completely because they are the best. They care about cost vs need when it comes to service and purchasing. I can't say enough good things about them. I wouldn't go or drive anything else but a Porter Infinity.

Carmem Sanchez

The person handling my vehicle at the service desk could have come out n explain what I need done next time n what was done that day! Otherwise service is excellent!

Subroto Dakshi

Good service. Great staff. All products and parts used are Grade A.

Samantha Jackson

Best advice my mother ever gave me was to take my vehicle to the dealership for maintenance/repairs versus just choosing the cheapest option. Unfortunately I veered away from that advice and chose a reputable mechanic near me thinking the closest dealership was 30 min away. I was pleasantly surprised, if not a little frustrated at myself, to find this location only 10 min from my home. Extremely knowledgeable and accommodating staff. Dan is my service liaison and absolutely AMAZING at his job!! Front desk staff were friendly as well. Joshua is an awesome mechanic and I plan to request him any time my truck needs service. DEFINITELY coming back here for as long as I'm in this area. Glad to find exemplary service here like I was used to at Pacific Nissan in San Diego.

Tremaine McIntire

Alex was the ultimate salesman. He listened and understood my concerns but also made me think realistically. I was flipping a great deal of money from my previous loan and he and Eric did everything they could to get me out of the car I was in. The (Nissan rogue) bought originally from enterprise was an awesome car for an awesome price. I just needed something a little bit bigger and Porter was able to accommodate. Thank you so much Alex for your hospitality, commitment, and excellent customer service. Eric, thank you for everything you did as well! You should be called the miracle worker! Thanks again, Tremaine

Edward Alleyne

Glad to see the upgrade in the service area no our techs can be warm in the winter and cool in summer that means they can be comfortable during their service stint. A comfortable tech means excellent service which is a given at Porter Nissan. Thank you.

east coast pirate hunter

Great places fast services

Edward Taylor

The fact that I can drop off my car in the early AM and have it back the same day, in just a few hours, with all the service completed is awesome. I also love the communication from Rich and the rest of the staff at Porter; whenever I have a question, concern, or just want to check in, they are always available to help and give clear and honest feedback. Customer for life!

James Merrill

Bought 3 new cars there last one I’ve had nothing but trouble with the radio First it’s nothing is wrong second it needed a new antenna third was again nothing wrong I came home again with it & it’s not working I asked them to replace the radio they said no Paid fifty thousand for a car they are to cheap to fix I’ll only go there to get oil changes & will never buy again You want to make the Customer happy So a car again with a no good radio Not even a return call to see if it’s working Never again

Michael Watson

Have used Porter many times for buying cars and for maintenance. Had my Armada there twice to fix a loud squeak with the sway bar system while it was under warranty. The first time they said they replaced the bushing, but it looks like they just threw some grease on them. This lasted a few months. When the problem returned, they said they replaced the sway bar. This worked for some time, and then the problem came back. Problem is I'm now out of warranty, however, the problem still hasn't been fixed right by Porter. Porter quickly blew us off onto Nissan-Warranty, who as you can imagine, gave me the run-around. Porter didn't want to help with facilitating the potential warranty claim regardless if this was a continuous problem from within warranty. They gave us a number that initially went to somebody within Nissan. This eventually evolved into some third-party vendor who Nissan must contract for smaller issues. Follow-up with them was awful, not to mention they try to sell you gift cards and other items when you call--sounded like fraud at first. In the end, they said take the car to Porter, more than likely pay to have a diagnostic charge to lift the car up to examine, and then they'll see if they'll "help". This means I'm getting an unknown diagnostic charge, and will be paying for this continuous problem unless it relatively small, then they may help. What a joke this whole process is--starting with Porter. They did shabby work twice, now I'm stuck with the problem. Good news is with some research, I was able to fix the problem for under $40 and a couple hours. My takeaway....after purchasing 5 straight Nissans, I'm finally switching to Toyota. I needed a final reason, and this was it. Hope a few dollars was worth it. Porter wants to help when they can make money, but blow you off when it's convenient for them. See ya!

acecsm young

I was notified there were clips missing from my vehicle. They described them to me over the phone, and even sent me pictures of them. That was really cool. Sadly it was not on my paperwork, so while I have the pictures I dont know where these are on the vehicle. If it were documented on the paperwork it may serve as better information in the future.

Heather Cherry

Good selection

Robert Graham

Same great service.

sealy81 .

In and out faster than jiffy lube!

Robert Stephen Wallace, II

I was treated with courtesy from start to finish. The rental car was great, too! The section managers were upfront with every detail and pricing was very fair and competitive. I recommend Porter Nissan service highly!!!I

Nick Graham

Nice salesmen. They listen to your needs and wants. Not pushy at all.

Yvonne Hunt

Alycia, my salesperson was top notch!! She had my car ready and took special care too see that I fully satisfied. The process was quick and easy along with signing of paperwork with the finance manager. Will definitely do business with them again!!

Cindy Horgan

Angel Payne and Bob Fawley were excellent to work with. Very knowledgeable, friendly and not pushy. Thank you!

Sandeep Agrawal

Ok

paula talley

2nd vehicle from this dealership, alycia helped me both times, so easy to deal with.

david chapla

I've been satisfied Porter Nissan customer for a decade in both sales and service. The Nissan product has been very reliable for the multiple Nissan vehicles I have and continue to own. Lyle Price has delivered excellent service year after year for all of my service visits. He is a master of anticipating the customer needs and very knowledgeable about any service issue. He consistently goes the extra mile for ensuring service visits are a smooth experience. I've followed the suggested maintenance schedules and have had essentially no mechanical issues for my vehicles. Keep up the good work!

Leonard Emiola

I visited the service center to carry out an oil change and inform them of issues with the Ambient sensor (the outside temp was reading -22f). The attendant then told me that they’d have to charge me $120 to diagnose such an obvious issue, especially, as I had informed him that the AC didn’t work because the car believed the outside temperature is already cold. He also informed me that the diagnosis fee would be waived if the issue is covered under my bumper to bumper warranty. Also, the deductible on my warranty is $100. They told me that to diagnose this issue will take 2hr plus 1.5hr for oil change. I got there at 10am and left at 2:50pm. When the service paper was given to me, it stated what I had told the attendant concerning the ambient sensor and they now claimed that they ran diagnostics only on a problem that they already knew about and nothing else for $120. I further queried the attendant on the real cost to replace the ambient sensor. He said $107. This made me even more suspicious of these guys. I later called in to the garage to demand a receipt and proof that they actually changed the ambient sensor. They left me on hold for about 10mins and then said that the attendant will call me back. I have not heard from anybody so far. I am totally disappointed with Nissan’s shady ways and have no confidence in their service. I also will be canceling my warranty with the company. At this stage, I’d rather take my chances with a more trust worthy third party mechanic.

Candice Russ

Felt underappreciated as a customer and felt like my concerns were taken seriously. This location needs to improve customer service.

Nancy

Absolutely the worst salespeople ever. Since they dont work on commission, they could care less about the customer. Never again. They deserve zero stars. Complete waste of time.

Andrew O

Sales department was great. Service department not so much. Was told by sales that the first two services would be free, but for both occasions I had to talk services out of the $250 charge. I also told them that the driver's seat slowly sinks, so I have to pump it up every day or so. They said they couldn't replicate the issue so didn't fix it. It's less than a year old and this should have been repaired under warranty. Very disappointed and won't be coming back