Reviews of Porter Ford (Car Concessionaire)

Anthony Contessa

Excellent Service from the Porter Ford team.

Frank Rodgers

I recently had two of my vehicles serviced at Porter, both my wife and I feel that the service department continue to provide outstanding quality work.

Jessica Stead

Gary Spencer was a pleasure to work with for the second time leasing a car with porter ford. I love my new car!

Chris Honey

Always a good experience whenever I go there. I Recommend Mike Williams as your go to guy there. Very easy salesman to deal with. Doesn't pressure you like your a half dead corpse and he's a vulture waiting on your demise.

Philip Hynson

Ordered a part, was a bit pricey, but worth it.

steve s

Drove down from suburban Philly to look at a specific used vehicle on various websites (a 2017 VW Passat). I knew nothing about the dealership, planned on making another stop after to check out a similar vehicle in Maryland. The car was exactly as advertised, Tom H. could not have been more accommodating. Took a quick test drive, Jacob from used cars took a look at my current vehicle, which I never thought I would trade-in, figured on selling privately. 30 minutes later I was cancelling 2nd trip, purchased the Passat and traded in my ride down, thanks to excellent pricing on purchase and trade-in vehicle. Was never pressured, easiest car transaction ever! They detailed car and filled tank while waiting on paperwork, 2 hours from start to finish was driving home in car I spent a week or so looking for. Great experience, job well done by all at Porter Ford.

John Talley

Experienced friendly, courteous, and prompt service by all. Very pleasant waiting facilities. Brew your own coffee-fresh and good. Had a recall taken care of in short order.

Renee Troup

By far the best experience I've had at a dealership. I traveled over an hour and it was definitely worth the drive. Everyone was super friendly, helpful, and went out of their way to get me the best deal on my trade in and the used truck I purchased. I highly recommend Chris Mann and will continue to travel to Porter for my automotive needs.

Bruce Long

I took my car in for a recall part replacement and scheduled maintenance. Craig was extremely helpful in setting up what I wanted. Everything was done correctly and in a timely manner. Everyone I met there was courteous and helpful.

Roger Sheetz

So I left a nasty review in the heat of the moment and I have realized that sometimes things are out of the hands of some of the ppl that the review directly effects. Porter Ford has been very good to my family, my mother bought her car in 2010 and has had numerous good experiences. I should have reviewed them as a whole and not just one bad experience. Thank u Porter for showing your concern and apology for a bad experience. The way the aftermath was handled should be the key factor as well as me and my being unhappy with my wait time. I am human and I do understand that some things cannot be avoided. Then there are times that things can be. Again I do not want to one experience to define my relationship with Porter Ford. The staff was very apologetic to me in person and courteous.

Michael Vasilikos

John was a top of the line service advisor. Everything with my car was addressed correctly and in a timely manor. Service department staff are very friendly and honest. Would "Highly" recommend A++++++

Jeff Davidson

Service advisor was very friendly and professional. Car was ready when promised and all issues resolved. Used my “points” to reduce the cost. Great experience.

cyrena malloy

I want to give a special thanks to Gary Spencer manager at Porter Ford. He is Amazing! He will absolutely do his utmost to make you happy and put you in the vehicle of your dreams.!! Also along with his Awessome staff Jillian.Porter she is amazing at what she does as well! Together they are the best of the best!!!! I highly recommend Porter Ford !!!

Eileen Rogalewicz

Took my fusion in for routine , oil change, asked to check tire for leak and patch if needed, also tire mobility alert light was on, got in my car after being told it was ready turned key same alert was on , went back in told service advisor she sent tech out he said the canister for tire repair was probably expired sent me to the parts dept . after I bought a new one he was kind enough to replace it in the parking lot. The next day my air pressure was low and I had to add air , found nail jutting out of tire that I requested them to check. Wondering if I actually had an oil change, will be taking my car to someone trustworthy next time. Oh they did recommend rear brake job while my car was in shop, so glad I didn't get that done !!

Tom Marine

Stopped in on a Saturday after being at other local ford dealerships and bought the truck I was looking for. Excellent staff and very friendly. First time ever buying a car at a dealership and they made the process easy. Most certainly will do business again and recommend to everyone.

meredith miller

I am so grateful for everyone at Porter Ford, especially the AWESOME Chris Mann. After visiting what feels like 10,000 car dealerships - we stopped by Porter and I could tell the difference immediately. Chris is approachable and friendly - and he also has strong business acumen. He understood what we wanted and took us right over to a F-150 in our price range. And they really were able to work a miracle with the financing - a dramatically lower interest rate than any of the previous dealerships. The whole team was just friendly and wonderful. Jacob and Drew were also a pleasure to work with. Thanks you guys!

William Gorman

Great place from all your auto needs .

Tyler Hopkins

Always great service and they get your care done in a timely manor.

Rog B

Handled perfectly, made it very easy to get this recall service done.

denise Corrado

Stopped in to get an oil change. They kept my car to do the work and drove me home! Everyone here is great from sales to service!!!

Pamela Wicks

Great service by all employees. Lorenzo is normally who I have dealt with and is very personable and pleasant to deal with.

Bjoern Oleson

good cars, not quite as good service

Jeffrey Olson

Pretty sad. We have a 2016 lease and in the past 6 months it has been in the shop twice. First axle seal & second trans flex plate. Total in shop for just short of 4 weeks. Never offered rental. Feel Ford owes us one month lease payment because we did not have use of vehicle. NOT HAPPY

DANIEL MULLINS

Friendly, courteous, everything is checked and the customer is informed if something is in need of service.

Cheryl Heslinga

My car was serviced on time. The staff was accommodating and friendly.

Brandon Sirota

we purchased a rebuilt transmission from Porter , it lasted 2 weeks , that was in September 2018, we recently received notice we would be credited for the transmission , their customer service is almost as bad as their transmissions , which we wont use anymore , no jasper's for us , along with fords alternators that have the pulleys fall off, ford here's a better idea , make parts that don't fail , and if they do get it done for the customer ,

Sharol Addison

Rob Stellfox is a very good salesman, I've purchased two vehicles from Porter Ford's and each time he has been a stellar guy. Anyone looking to purchase a Ford go see Rob @ Porter Ford's he puts you behind wheels and your mind at ease!!

John Kozel

Lorenzo takes good care of my C-Max and me!

Greg Allen

What a great experiene. My appointment was for the first thing on Saturday morning and the Technician Advisor was extreemly helpful and made sure I was well taken care of. I would definately use Porter Ford again for my service.

keith churchill

Nice sales people

Kirby LaFollette

Thank you Porter Ford! Very satisfied purchase of my pre-owned F-150. The sales consulted (Rob Stellfox) and other Porter staff involved with this purchase were very professional, knowledgeable and courteous! Porter Ford stood above the other dealers that were visited during the period of looking for a pre-owned vehicle. I can understand why they have been in business since 1925

Michael Geiss

Normally my Wife dreads going car shopping and purchasing due to the experiences We have received in the past. Without question, We can say that our recent purchase with Chris Mann at Porter Ford was our best buying experience and we are totally in love with the Ford Escape. Thanx again Chris and the Porter Team!

Kathir Suppiah

excellent experience overall. I dealt with Roy who was very knowledgeable and helpful with all my questions. The sales manager was also very courteous and helpful. They definitely try to make the car buying experience easier. Very satisfied with the car and dealership!

Tristan Spates

A great experience start to finish. Everyone that I interacted with was friendly, professional, knowledgeable and helpful. Chris in sales was great and made me feel very comfortable with the whole process. Drew in finance was thorough and patient in answering all of my questions. Brad in detailing made sure to address all of my concerns and did a great job. Everyone in the building was smiling and friendly. Thanks to everyone! - Tristan

Michael Ruth

Unbelievably satisfied with my experience here. Tom was straight with me and I told him exactly what I needed. Very little haggling and I ended up with a GREAT truck for a reasonable price. I even forgot a few items from inside my trade-in truck and Tom emptied it out for me and saved it for me to get later. Great great experience.

Gerald Reed

My service experience was completely satisfied on a timely matter. Free coffee and TV was a added bonus in the customer waiting area.

George Williams

Great fast experience! Super friendly informative staff. Good waiting area, always helping me get what I need and helping me get discounts!

Bob Bell

Warranty Service Experience - I had a warranty claim for my new Transit 250 within a week of delivery (sigh). I am giving four stars for the service experience only. The service manager was very courteous and the facilities were very clean and well lit but they had to keep the vehicle an extra day because the parts were not in stock..

Richard Pileggi

I am a satisfied 2015 Ford Fusion Hybrid Owner and Porter customer. I can highly recommend the Service Department's Lorenzo Hines. As recently as 11/22/2016, Lorenzo took care of me and my car, as he had done before. When I purchased the car last year, salesman Rodney Redford handled the sale to my satisfaction and with no sales pressure on his part. I was extremely satisfied with the whole experience.

Rodney Doran Davis

Good, quick service

Williams G

My service was high quality, surprisingly fast, and the staff was professional and courteous. I have been a long time Porter Ford customer and I would like to acknowledge Mr. Justin Gatling, who continues to impress me with his high level of professionalism and dedication to customer service. I believe that Mr. Gatling's attention to detail and willingness to go the extra mile for the customer make him stand out among his peers, and for this he should be recognized. Thank you.

P. Edington

Went In took care of what we needed to and left. All was handled promptly and we were totally satisfied.

L P

I loved my latest purchase experience. Surrendering a lease and wanted to purchase a reliable used vehicle and they helped me get into one with the least amount of fuss and muss. I love the vehicle.

Melissa Hatten

So this was my first new car buy - I bought some previous used cars and got screwed over royally. I was hesitant to go through the purchase for fear of that. I was going through talking with various dealerships but after talking with Chris, he was willing to work with me and actually LISTENED to what I wanted. He didn't try to sell me something else or try to get me into something outside of my budget. Both he and Drew helped me get not only the vehicle I wanted but the payment/interest rate I was hoping for (which I was not expecting given my credit). I was at the dealership MAYBE an hour, a little more just because it was getting detailed. While sitting with the finance manager, who explained everything to me and answered every single, possibly even silly question I had, he also told me about the business; specifically, that the location has been family owned and operated since around 1925. After completing my paperwork, Chris walked me around the dealership, introduced me to essentially everyone, and made me feel so welcome. Every single person was just as excited as I was about getting a new car which was really fun. Goes back to the family owned and operated aspect- felt taken care of, like (as cliche as this sounds) a member of the family. In the beginning, I was Miss Melissa Hatten, by the end I was "Lis." Chris made sure I was completely satisfied with everything about the car and even helped me grab my Ezpass when I left it in my trade in. I already told my friends about this place and plan on getting my next cars from here. Chris and Drew were direct, respectful, and incredibly friendly. I couldn't be happier with the entire process!!!

Matt McConnell

Amazing customer service and customer care. Huge thanks to Chris Mann and the rest of the team at Porter Ford for always taking care of me. Quick organized service and they always get me the most car for the buck! Take your business here for your next Ford or your first!

Steve Mulligan

Best service ever. If you go to Porter, ask for Lorenzo. He's the best!!

Dave Buchanan

Excellent service by Lorenzo. Came in needing new tire. He went to tire company and got large discount. The service was timely, and I felt I was getting great attention.

Roger Davis

I dealt with Roy and he made the process very easy.

Erin Barkovic

Porter always takes care of my vehicle wonderfully. They are prompt and have excellent customer service. I will always use them for all of my car needs.

Maryanne Beard

Charged me $10 for two 2032 batteries.

Ali Khoshsirat

Expensive.

Casey Nickerson

Got a great deal on a 2018 Ford Escape with all the features I wanted! Jeff was a great pleasure to work with, he was very prompt when answering phone calls and texts and a extremely friendly salesman! Drew in the finance department worked hard to get us the best rate out there and made the paperwork process really easy! I would purchase from them again, and would recommend them to everyone!

NJSpiritWear LLC

We came all the way from New Jersey to get a great deal on a Ford F150 for our business and that we did! Gary Spencer was our sales guy and he did an amazing job from start to finish, and when I had questions about my plates or any other questions he even answered his phone on his day off being forwarded to his cell (after the sales) and was really awesome to deal with. You get a great vibe in there, I highly recommend this dealership!

Ryan Heller

After years of being disappointed in auto service, especially from dealerships, I went to Porter Ford today with a potential brake issue. While my requests were simple, for an oil change, routine inspection and check on my breaks, I have to say I was very impressed with their service. From the receptionist answering the phone, to Ramon who did the initial check in, to Justin as the service rep, and Jeff driving the shuttle, everyone had a professional and friendly attitude and really answered all of my questions with patience. The check-in process was fast and easy, the shuttle to work was quick and the text message confirming when everything was complete was much faster than I expected. I think I'll keeping coming to Porter!

Ruth Corey

My Focus was in for warranty repair. Service writer kept me informed. Mechanic did a good job on repair thankful for that. Loaner car was ready with ease. Excellent team effort.

Kimberly Watson

The staff here always takes great care of my car. I bought it new here, and will continue to come back. Thank you!

megan adams

Let me just say how amazing Ron was!! They didnt have what I was looking for and w/in days he emailed me to let me know he had 1 in, right up my alley!! The follow thru is impeccable. The mngr Gary was great! He made it quick and painless by squeezing me in even tho I wasnt on his schedule. Thank you guys! I love my car :)))

Gail Botluk

Everything was fantastic.

Ann Jero

Porter has always been helpful and prompt with any service visit. My service rep, Lorenzo, is very nice, professional and keeps me informed about the status of any repairs. I have confidence in him and the service department.

Heidie Karim

I am really happy with the service of my car at Porter Ford. They are efficient and the environment is clean.

Melissa A

My husband is looking for a “fun” car to share with our son, that they can take to car shows. We already own a Lexus, Mercedes, and 2 Infinitis . They’re researching their options and decided to look at the Mustang GT 350, or GT. Upon entering the dealership, we were asked if we’re prepared to purchase today. I’ve purchased numerous high end vehicles costing more than a Mustang. Not one salesperson has ever asked me that. We agreed to test drive a Mustang GT. My son and I weren’t allowed to sit in the passenger seat during the test drive, as the sales person said he has to ride up front, “in case there are any problems”. Again, I’ve never experienced that. For the test drive, they stayed in a 35mph zone and never got an opportunity to see if they actually liked the car. If you’re looking for great customer service, this wasn’t it. Go see Troy at Porter Chevy. He’s the definition of excellent customer service. I now don’t have to wonder why there are so many Mustangs for sale and so few Camaros.

Monica Rachel

The attentiveness and responsiveness of the sales guy, Rodney Redmond was great. The Finance guy Drew Edwards was a pleasure to deal with. I would definitely go back if I need a car again.

John Murphy

Their service department rocks! Great service. They got me in and out in no time. And I can't complain about the prices.

Donna Dvorak

The Porter ford lady who scheduled our recall was so outstanding. We missed our appointment and was so kind you fit us in the same day we called. Thank you, Donna

Katie Griffin

Myself and Husband have never enjoyed purchasing a car so much! Chris Mann was our sales associate who took excellent care of us, from start to finish! We not only felt welcomed but truly apart of the entire purchasing process. No haggling the numbers, we were up front with what we wanted and he was clear and up front about what he could do. Great customer service and am looking forward to going back for our next purchase sooner than later!! I can not forget about Drew our finance associate, for the first time in 12 years we purchased an extended warranty, I still have no idea how LOL. He too had great customer service and was a pleasure to work with. I highly recommend stopping here first when purchasing your next vehicle the team won't let you down!!

steve hudson

Garrett and everyone else at Porter Ford made my car buying experience easy and painless. Keep up the great work guys !!

Gladys Shaub

I was able to drop my car off the night before and put my keys in the secure lock box. This was very convenient. The work on my car was done quickly same day with no issues.

Katie Yandell

We recently were in the need to upgrade our two of our family vehicles. Chris Mann at Porter Nissan exceeded our expectations! A long time client of my sister (and highly recommended by her), I contacted Chris to see what we could do. Chris was in contact back and forth with me, and when we went in to meet him, I was thoroughly impressed. He did his homework and found us the perfect vehicle for our family's needs. We drove away the Pathfinder he had picked out for us that night! The next morning, we finished the paperwork on my husband's new Nissan Versa. The whole process was unbelievably smooth. The whole crew at Porter Nissan went above and beyond. I won't go anywhere else to purchase a vehicle! Chris is our guy!

cecelia sanders

The young gentlemen who help me through it all gave very good details of what I should expect and explained why the work was necessary. Felt very confident he knew what he was saying. Thank you.

Venkat Reddy

I had a very bad experience with these people which I never forget and forgive.. I bought 2015 pre-certified car which was holding 275 points carmax certified. There was a major deffect in transmission where car was stopping suddenly after continously riding 30 miles. The response was vogue when I reported the same saying it is a machine no one can't guarantee and you can trade out if you need He threatened me saying sell this car for this so n so price if not we ll not buy.. Overall they cheated me by selling fault car with huge loss which i could not able to bare @Google: I don't know why there is no Reply option to Owner response. At least let me write that here. Spoke to manager whom you have given details here, but no luck. they do speak on business line by selling fault car and I lost $2000 just for buying from you guys. I never forgive and forget.

Joshua Ashley

It was pretty good experience until the end when the sales manager couldn't beat anlther sales price, due to his reliance on all the incentives. So if you want to be insulted with cliched proverbs from a car salesman, come here! Haha. Sheesh.

Justin Bilek

Great sales staff and excellent prices. Definitely the easiest car purchase I've ever made. Highly recommend!

Jeff Schoff

My salesman was Michael Williams and sales manager was Eric (can't remember his last name) but the two were fantastic. After a terrible experience at Fred Beans in West Chester, my wife and I ventured to Porter and from the very first phone conversation with Michael to current day the whole experience has been terrific. Very respectful, down to earth and straightforward individuals who did not waste my time with the usual car buying game. Would absolutely recommend to a friend or family. In the past, I've always hated my car buying experience but after this one I'm excited to take my wife back to get a new vehicle for herself as well.

Paul Mitchell

Great buying experience. Instead of telling me what they needed to sell me the vehicle, Gary the salesman asked me what I needed to buy it. Very refreshing. Friendly staff who took care of me. I would recommend anyone shopping for a vehicle to visit Porter Ford.

Barb Bronson

Lorenzo did an awesome job, first scheduling an appt for me that fit my schedule during the holidays, then making sure the services were done quickly and well, and I understood what was needed and why. Well done, Lorenzo!

Ron Craig

Quick in/out. Great service and customer treatment. Lorenzo was very professional and helpful.

Faith West

I enjoyed the process of working with Rodney on getting me the car that I wanted. He really worked with me on my previous lease. I was very happy about the end results. The process took a sometime but I guess this goes with leasing a car. I would lease another car from Porter. Thanks

Anthony Harvatin

Prompt courteous professional service.

Deep Patel

Bought a used car from here. They made the process very easy. I used outside financing, but they were able to offer financing. Between test driving and paper work the whole process was very quick

margie stallings

Went in for an oil change... They honored my coupon and got me out within an hour.....

Kelley Bonnes

The service department always takes excellent care of my car. The lounge is nice and comfortable. I am promptly greeted and checked in upon arrival.

Alvina Gadsden

Jan. 2, 2018 we purchased brand new tires from Porter Ford- great Service, great price for 4 Brand New Tires! Porter Free Shuttle Service took us home as they placed the New tires on - when our tires were placed on our Ford Explorer - we received a call that our tires were installed - we called and Ford Service Shuttle (Driver- Jeff) nice guy picked us up from our home to take us back to Porter Ford - Thanks to Lorenzo to took care of us and the nice ladies for comfy conversations as we processed our payment - we Love Porter Ford! Thanks Porter Ford!

Bryan Page

Tyler and Jacob are aces really know how to get it done

Brian Keane

I have made 12 vehicle deal's in 3 years with Porter Ford. Chris Mann is the Man!!! Garrett Otto is also awesome to deal with!!! I am not related to or friends with anyone employed by Porter Ford. In my opinion they are Worthy of the five star rating. Service is also excellent!!!

Norrwares .

They have maintained our cars for 20 years. Prices are competitive. The don't push unnecessary things. Safety is important.

John Sofia

Great service. Great communication. Great work

Joe Dorris

Terrible customer service. Why do I bother to make an appointment? Arrived very early for my 10am appointment to have my air bag replaced. Various websites indicate this service should take 1-1/2 to 2 hours to complete, so I had planned to remain with my car while the repair was made as I had other errands that I planned to handle after the repair. Shuttle took me home, which is a 45 minute drive to get to, after the service adviser told me my car would not be ready until the end of the day, but in the next breath told me it would be done in time for me to attend my grandson's baseball game at 3:45. Service adviser called me at home at 3pm to say my car would not be completed that day. Said he could send the shuttle to pick me up and I could rent a car, but then I would miss the ballgame. Rental section closes at 5pm, so if I went to the game I would be too late to pick up a car. Told Craig I would have my son-in-law bring me up to Newark when the car was ready the next day. I could go on with other complaints I have with Porter customer service, but I'm sure I would run out of space before I finished.

matt holloway

Excellent service and very timely. Thanks

Quazonia Quarles

This place tried to sale me a demo Escape for the same price as a new one with already over 4000 miles. Hmm! Kind of shady.

Deborah Snyder

Mr. Hines, from the service department, reviewed with us our maintenance requirements and what to consider for future consideration for my awesome Mustang. The service performed was efficient. Thank him, again and the team that worked on it in the background.

James Baxter

Just a note, just purchased used Lincoln SUV. That sales gentleman that I first talked to went over all things in this car! Very professional and sharp. His name is Christopher Mann. I had a trade which I thought was low however after speaking with the Sales manager, Jacob Curtis we came to and agreed amount and we made the deal!! Mr. Curtis turned out to be as sharp as Chris, both were very courteous and professional. They both made me feel like we made a good deal. The agency was clean looking and friendly. I would send my friend to both of them and to your agency . Thank you from a customer that had felt special, Jim Baxter!

FRANK POWELL

Great place to do business Gary and Tom are the best

Randall Perey

As usual, Lorenzo took great care of me.

Alison Coe

Porter Ford is always professional. I am able to go in, wait for my car (work from their clean, inviting seating area), and be on my way. The team is friendly and they take the time to go over details of the work they've completed. I never dread getting my oil changed.

Garrett Shenold

Jill, Garrett and Drew were very professional and honest people. I would recommend their services to all my friends and family. They made the buying, trade-in and financing process an ease. THANK YOU!!

Denise Lester

Good service!

Joe Miller

Pricing on my new Michelins was fair. The quote to replace my rear brake pads & rotors was too high. Service Coordinator Lorenzo Hines did a great job for me , as usual.

Justin Levering

Came into Porter Ford. Very clean and professional environment. Spoke with a salesman by the name of Rick Neil. He was very knowledgeable on the truck that I was looking into purchasing. Very eager but yet wasn't pushy at all. Knew the information to let the truck sell itself. Went and got the truck I desired the next day and it was a wrap from there. Love the truck and loved the experience with the sales department at Porter Ford. Will certainly be back and definitely will be asking for Mr. Neil. F-150, Justin Levering

Darrell Freeman

Porter Ford always comes through. This was our second time coming here after a great first experience with our Escape lease. Chris Mann and the team at Porter came through again on round 2! Will get you in what you want with what you want, and never felt hassled or forced to do anything. Always a great experience which is why we keep coming back... Thanks guys! D

Jeremy P

Great place to buy a car, truck or SUV. Gotten our last two vehicles from Chris Drew Mann

Glenn Brown

THE INTERNET PRICE WAS FOR REAL! NO ADDED COSTS. I CAN'T TELL YOU HOW MANY ADS FROM THESE DEALERSHIPS ARE FALSE WHEN IT COMES TO BOTTOM LINE. PORTER IS THE TRUTH!

Patrick

Edit: 4 months later, my car passed emissions after they claimed my entire exhaust system needed replacement. Remember this as you read through my review Specifically with regards to their service center. I brought my car here twice. The first time due to and alternator failure and the second due to an exhaust issue. They cheated me once and tried to cheat me twice. The first time, when my alternator failed, they said that my battery was also kaput. I argued that it was less than 3 months old. They wouldn't budge. I said OK, put in the new battery, but give me the old one back. After a lot of back and forth, they agreed. That 'kaput' battery is now powering another car - It just needed a charge. I made the mistake of bringing it in a second time. This time their was a rattling on my exhaust - It turns out it was a rattling heat shield. But they claimed that it was a bad catalytic converter that had infected the whole exhaust system, so the catalytic converter, exhaust pipe and muffler would need to be replaced for a small for of $1700. I refused and brought the car home. 2,000 miles later and the car is running fine and the rattle disappeared with the help of some zip ties. They also recommended a coolant flush, fuel filter change and carbon buildup removal. The coolant was flushed 10,000 miles ago and the fuel filter was changed a few months ago. Both experiences were with one service advisor, so maybe they aren't all bad, but this is my experience

James Bielicki

Can I give less than 1 star. Came in with title in hand of my trade to purchase a new truck as advertised in the paper. They would not honor their own ad and tried to sell me the a new truck with only about 4K off as opposed to the over $12k off their ad clearly stated. Wasted my Saturday. Bait & Switch. Beware!!!

Jay Brockson

Good experience with my new truck purchase.

Tyler Szczepanski

First time purchasing at Porter Ford. Called ahead and spoke to Jeff Winnington, one of the salesman, and explained what I was looking for and the vehicles I noticed online. He was extremely helpful and we set up for me to meet with him that same day. I went there and he met with me immediately and did not leave me waiting as most dealerships have done before. He was very thorough and broke down every price and option for the trucks that he was showing me. We found a truck that I was interested in and took it for a test drive and that same day, I left with my new truck. Management team was very helpful as well. I recommend this dealership to anyone looking for a new or used Ford, make sure to ask for Jeff Winnington! Thanks again, Jeff!

chris schell

Christopher mann is amazing Checked out a Toyota Tacoma 2013 and I'm in love. Night before signing papers felt like Christmas. Fantastic dealership and fantastic service

Lisa Shannon

Always cheerful and courteous when I come in for service!

Curly Moe

I went in to buy out a lease of a 2015 Ford Fiesta. Before I went in, I was online and a Fusion caught my eye. I went in and asked for the numbers on the Fusion. I ended up buying the Fusion because I wanted something larger with more airbags for safety. The Fiesta was a nice little car but I'd rather have something I'm more comfortable in. I want to thank Melissa M. for all her help explaining all my options with regards to financing, discounts and options in the car. She made it very easy without any pressure. I'd also like to thank Jacob for his help with the whole application process, again no hurry or pressure. Thank you Porter Ford. That Fusion is a beautiful car. Looking forward to putting some miles on it. Joe M.

michael wahl

Great service as always. Everyone is willing to help.

Scott Riddle

Totally useless. Caused damages to truck and would not cover warranty or other problem without $125 fee to run diagnostic test that told them nothing more than I already did. They could not help. Also scratched my truck and told me they would try to buff it out if detail shop has availability. Days later and still no follow up-

Brian Hayes

I have a 2010 flex se. About 1 months ago my motor went the culprit was coolant in the oil it was a wrap.came to porter hooked up with Lorenzo and had a new motor installed My flex is running and she feels like new and mad respect to the auto technician you guys are a beast at your craft

Frederick Getze

Lots of effort to obtain the car I wanted and a good price. Excellent service!

Rich Sarlo

Wow I never bought a car this fast in my life. Great salesman Mike William's. I love love love my new ranger. I am firm believer if a company does something wrong tell everyone. If a company does right by you you should do the same. Well they did fantastic. Cantvthabj you enough for the hardwork in putting thisbdeal together. Thanks again you have earned my business in the future as well.

Wilo Gonzalez

I guess that potential customers who walks in are not important anymore. I walked-in in today to view the F150 Rocky Ridge a lady said good morning and kept walking. I took a look by myself to the white truck in the show room however no one approach me to ask if I need help. Well thanks, I guess I will look for my new truck someplace else!

Xingyu Chen

This is shady place. I did multiple maintenance there just because I bought my car there. But every time after maintenance I got some problems. Here were my experiences of my last three visits to the shop. 1. Three days after a regular maintenance (40,000 miles if I remember correctly), I got a flat tire. I checked and no piercing object was found. 2. I went to the shop and asked for an explanation for the flat tire. They just ignored me and tried to charge me a new tire. Luckily I found a brochure right on the desk saying that the cost to replace a flat tire after maintenance (in two weeks if I remember correctly) is covered. The stuff denied first, but after I showed him the brochure he eventually agreed. And guess what, in about one week, that exact same tire broke again. I did not bother to go to their place and went to a local tire shop and replaced all four tires. Now it's been a year and they are doing all good. 3. This was the last visit to their shop. I did another maintenance (45,000 miles or something) there. (I probably just hate myself and made the decision to go to them again). They replaced the brake discs, and they broke around 50,000 miles. As I write this comment I just find how lucky I was not get killed by them. All these accidents happened when I was driving slowly on a local road. Hard to imagine what would happen if I was driving on the highway. Also, their attitudes towards me is really bad. They like to ignore me. They just didn't listen when I tried to say something. It's always like "wait a sec", "hold on", what kind of complicated stuff on their computer can take them this much attention? Probably because I'm Asian? There was one time I complained the noisy wiper after they replaced it, the stuff did not say anything and just charged me a new pair of wipers??? And of course, after they replaced it the noise continued. I had to go to a local shop and replaced them again. Now that I have moved away from this area, I can finally make this comment. I will never buy a ford again. I should have known all these as the turning signal light broken down in a month after I bought this car back in 2013. What the hell.

O V

$125 just take a look at my truck. Repeat just to look! I explained the problem an told them what I need done. This place is a joke!

Wendy Fisher

This is our second time purchasing a truck from Porter Ford. Everyone is so friendly and like family. A big shout out to Chris Mann who was our salesman both times. He was so accommodating and knew exactly what we needed. Thanks Chris. I would recommend Porter Ford in a heart beat. Thanks again Porter Ford for making us happy.

Christine A

This is THE place to go to get a car. Chris Mann went above and beyond for my fiance' and me to get a new car. I couldn't be happier with the SUV he got us. I've always had an amazing experience with Chris as my sales rep. The amount of car salesman magic I've seen him work is unreal!! If I could give 100 stars instead of 5, I would

Katie Driesbach

Michael Williams sold us the perfect car for our growing family! They even have a children’s room which was perfect for keeping our 9 month occupied during the process!

A TESTA

As always great service and took care of us on price!! Thanks porter Team!!!

Valerie Whalen

Lorenzo was Awesome, and delivered great customer service. Employees there are always pleasant.

Kathi Mann

Mike W. was awesome to deal with when buying my vehicle. He was very patient, knowledgeable and I did not feel pressured. He made sure everything was set up and working in the car. He answered all of my questions. I will definitely get another vehicle from Porter!

Douglas Ennis

I have been bringing my Explorer to Porter for service since I bought it in 2013, even though I bought it at another dealership. I also bring my wife's car here as well. Always treated well by Lorenzo and the rest of the team. Great place to do business with.

Shan Lu

great service experience. All-star staff, super knowledgeable and supportive, they won’t force you to spend money like other dealership, very fast and good service done.

Sniper Pigeon

After visiting nearly a dozen dealerships in one weekend I concluded my truck shopping here and left frustrated. This dealership gave me one of the lowest offers on my car out of all the dealers by lowballing me $1,500 over most competitor's! I even brought in paperwork reflecting a local companies (Carmax) cash offer to BUY my car outright for over $7,000 and ran internet searches like KBB to validate my car's value, and still got a $5,000 trade in AFTER negotiating up. To humor myself, I attempted negotiations of a truck I was eyeballing that was last years "new" model to get the better incentives and did the math and concluded my estimated monthly payment would be under $450/mo with my personal banks interest and the listed price minus incentives I qualified for.....NOPE, I guess the math didn't work out for them so was told there's nothing they can do to get me to the numbers I had....which literally had nothing subtracted from the total other than incentives and the insulting 5,000 trade in value. What the heck.

Shawn Cane

I was recently looking for a specific car within a specific price range. I know I can be picky, but I wanted to be sure my money went where I wanted it to go. Looking online I saw something close at Porter Ford. Over the course of a few days I exchanged a number of emails with Rodney Redmond who went above and beyond his duty. He was timely in his replies, patience, informative and friendly. Living in the DC area it was over an hour and a half drive. Rodney met me for my first visit to look at a car, we went over a few numbers and I left feeling good about the prospect of the car. I had a few things I was hoping to change about the car (scuff marks on the leather, addition of a remote start) and Rodney walked me through the process to ensure I was getting exactly what I wanted. He set up the paperwork for the loan process to speed up things on the day of pick-up. He organized the return of my leased vehicle. He did it all. I had a LOT of emails and phone calls with him but he earned my business, my respect and most of all my thanks. Very smooth transaction, despite being over 100 miles away. Thank you so much, we are very pleased.

Andrew Farmer

I purchased a preowned Ford. The sales and support staff were friendly, professional and responsive. Could not have had a better experience.

Jason Yarnall

Sale and Service department excellent, Have purchased several vehicles from them, always has been a great experience. I recently worked with Chris Mann, he is extremely knowledgeable and low pressure. If you are looking to buy a Ford, he is the guy to go to.

Charles Hughes

What a great shop to work with--fast, friendly and reliable--plus ice cooled "while you wait" water!

Mark Battinieri

Today I went down to Porter Ford to purchase a car for my wife for her birthday. The guys at Porter (Gary and Jacob) were nothing short of spectacular. They made this the perfect buying experience. I was very impressed with their knowledge and the genuine way they took care of us. They went above and beyond. Trust in this, if you're looking to purchase a car, you can't go wrong working with Gary and Jacob down at Porter. Good people. Thanks for everything.

Liquid Gold

Quick and easy customer service. Always have polite staff.

Stephen Taylor

Just recently bought a C- Max from the good folks at Porter. Because we were driving from Philadelphia, it was important that all the facts be known before hand and that the car be correctly represented in the the communications we had. We did not want to have any surprises after making the trip. Purchase Advisor, Tom Hildebrandt was completely forthcoming and available. When we drove up, late in the business day, Tom had has the car prepped and it was parked right at the entrance. No time was wasted on a sales dance; Tom took us on a long test drive that included my wife and I both taking turns at the wheel. All this without any guarantee that we would be buying the car. The asking price actually beat the price advertised online and the paper work went smoothly and quickly--no pressure, no gimmicks. Rob Dollar, the finance manager, was also a gentleman. And the free tank fill up at the end was just the icing on the cake. A great experience to go with a great car.

Bruce Plapinger

Great Service at a great price. Service was performed promptly and correctly.

Kristie McVaugh

I have brought my 2016 Mustang in for two different problems and for some reason Porter can’t seem to fix my problems. Just left with my air conditioner “fixed” and it is not fixed. Was cold for a couple minutes now it’s warm again. I will never go back, my business will go elsewhere. I do not recommend Porter Ford.

Nick S

Customer experience at its finest. Staff is very helpful and patient, and leasing a new car was a breeze. Chris Mann is one of the best salespeople I've ever encountered. Extremely knowledgeable, treated me like a true valued customer, and all of my questions and concerns were addressed in extremely positive and professional way. Never for a moment was I feeling uncomfortable, even when it felt like a lot was thrown at me. Drew was also great, and as a first timer I felt no pressure or worries during contracting process. Excellent team overall. Everyone is so light and positive! If I could give 11 out of 10, I would. Definitely recommend this place if you decide to go with Ford.

Michael Malone

I've always had good service -- both tune ups and auto body shop. Prices are competitive, especially when using my bonus points. Bought my 2010 Fusion there used -- Mike Williams was fantastic!

Eric Parsons

I set an appointment and still my vehicle was put through the express line. The whole purpose behind an appointment is that I do not want the lowest paid least qualified mechanics working on my vehicle. They have missed items before that cost me money. Lorenzo has been told this yet did not consider it important enough to follow my wishes.

Tom .

Drove over an hour to check out & drive a USED Charger they have. Was speaking with Gary Spencer about it for several days prior. Gary knew I was coming. They blatantly refused a test drive. Apparently, they do not want to sell cars. Take your money elsewhere.