Reviews of Porter Automotive Group (Car Concessionaire)

belltanic

Very helpful

David Mielcarek

Absolutely the BEST! If you live in the area or even far away bring your car to these guys because everything here is top notch! Quality work, excellent customer service, timely repair. They kept me informed throughout the whole process, ended up doing perfect job and remained courtious, professional and very nice for the whole duration of the service. If there were more star to give they would have received them! Extremely happy customer, David Mielcarek

Kevin Gephart, Jr.

Terrible pressure to upsell you in the service department.

Joyce Greene

I purchased a great vehicle here and my sales guy, Miles was awesome. No pressure just great service. I'm loving my Chevy Equinox. I recommend stopping by and buying your next vehicle here.

Andrew Corbett

Best service operation in the area!

Gerald Key

They keep my sub fit

Mike Bradford

Very helpful staff and management! Drove from NJ to buy a F-150 and it was late they stayed and made sure everything was right and sure enough I drove the used but very nice F-150 home!

Michael Gracia

Great service

Joanne Stevens

Excellent service. Caitlin was courteous and pleasant.

Mort Rosenblatt

This place is a disaster. I brought my vehicle here after a serious accident in January the shop has done an ok job on the exterior body repairs. But my vehicle has had nothing but issues since I picked it up in months ago. There was significant damage to my vehicle and I do not have faith that Porter had completed a satisfactory job. My vehicle has been in and out of the shop for months as there continues to be issues with the repairs. On top of the issues with the repairs, the communication within this shop is beyond terrible. Everytime that I wanted to get an update on the status of my vehicle I had to call the shop as they never reached out after asking for them to contact me multiple times. When I would call, they rarely would have an update and it seems that the internal communications has little to no organization or coordination with each other. Do not take your car here. Terrible service!

William Gorman

Purchased all my vehicles from Porter's for the past 25 years, always had a pleasant experience.

pauline james

Very nice people.

Jason Riddagh

Very clean an friendly staff. Detail dept. Is garbage

Karen Hennigan-Thomp

Tim is a prince. Keeping us in Santa Fes for over a decade now.

Freddie De La Cruz

Good people and great service.

Steve No

Extremely sneaky.. Check and re check numbers on paper work.. THAY WILL CHANGE YOUR NUMBERS .. Finance guy will switch them.. I'm sure MANAGEMENT KNOWS THIS.. I'M NOT JUST SAYING THIS ( WE BOUGHT THE CAR ) READ READ AND RE READ.. SNEAKY.. """"UNTRUSTWORTHY """" Not worth ever going back too. IF I'M SPENDING THOUSANDS OF $$$$$ THEN WHY DO THEY HAVE TO BE A TYPICAL SHADY CAR DEALER YOU'VE HEARD ABOUT. IF YOU LOOKING TO BE TAKEN ADVANTAGE OF FOR NO REASON. This is the place for you.. """ WATCH YOUR NUMBERS """

Theresa Hollenbaugh

Good but 2 hour wait for an oil change

Justin F

Had recall. They were awesome. Very good customer service. They are the reason I'm continuing my stay with Infiniti

Michael Perry

Great place and staff

Joyce Kelley

Great service, knowledgeable staff and technicians. Contacts you by phone while waiting in the lounge. The technician sent me a video of my car and explained the work that was done on it. I watched the video showing him working on my car in real time. Service managers are great there !! I have always enjoyed bringing my automobile there.

Karen Purcell

Needed to have the after market bumper replaced with OEM & the people at the auto body shop handled everything with the insurance company on why it needed to be done. The part was replaced and looks fantastic. Thanks again for your time and help.

keith churchill

Pretty good but selective on how hard they will work a deal for you

Arleen Kinka

people are friendly and service was fast

Bennett Merritt

Great service counter

Joe Matarese

Had oil change and other items done on my vehicle, tool less than an hour. Quick and efficient.

Danita Peterson

They will work with you

Heather Townsend

Very prompt and courteous.

Mstr Unknown

Was browsing, recently purchased a 2018 sentra. Great gas milage, good comfy drive.

Lisa Wagner

Great service

Bill Gill

It a new car dealer, what else can you say? You go there knowing what your looking far and already did your homework.

Harry Johnson

Body shop repair. I've had comments on how good the driver's side of the car looks after body work on it. They had a rental vehicle ready for me. Three stars because the finish date was missed two times. Also there was sanding dust all over inside the car including the air vents.

Wendy Reverdito

Good, efficient service

La Nena D

Bought a car here and lasted a few months!! All cars look great on the outside but are all junk cars which I'm sure they are fully aware off and just fix and hide the issues until they are able to sell them! From the reviews I see I'm not the only stuck with a non working junk car and car payments!

Curtis Weigand

Fast efficient services

Joseph Colarusso

Nice folks BUT Very Pricey...

William Kelly

Fast we're set up an ready to go, pretty painless.look forward to completion.

perry johnson

I am one of the head detail technicians here and it's been a very good experience working for the Porter Auto Group . The sales team here is very professional and respectable!! From used car to new car salesman as well as the service department. The environment is very welcoming to customers and the employees!!

terri sullivan

Chevy/ hyndai dealership and service department

Jennifer Slaney

Friendly staff

Leon Barnes

Great service

Gladys Evertsz

Great customer service. Professional staff.

Mohamed Elsayed

Thanks Leland for the great nissan you give us

Gregory Joyner

Good customer service.

Amy Bayliss

Fast friendly service dept.

Steve Mulligan

Great service. If you need a new car, talk to Rodney.

Maryanne Beard

Expensive to have two 2032 batteries replaced. Over ten bucks.

Julius Giles

They try hard 2 meet your wants

Nancy Payne

Friendly maintenance and repair shop staff, comfortable spaces to wait while your car is being attended to...

Maria Ponce

Very nice great vacuum cleaner works so good omg the best remodeling ever

John Rowe

You will not get a deal here. Experienced Scam artist. The fine example of a Stealership.

TRACY VOHWINKLE

Love Porter Ford!!! Rob Dollar is the best!!!

Edward Stubbs

They have a great manager in Tim and a supportive Sale staff. Their service department is one of the best.

John Johnson

All the bad things that car dealerships are infamous for happen here. From high pressure tacticts to bait and swith and even trying to fool you to sign a number that wasn't what you agreed on. Shady shady shady.

Steven Tunston

Everyone was too busy to help.

Rui Bian

Good service

Jon Miller

Had car in for recall. Wanted to buy new Hyundai possible. Walked the lot for over 30 minutes not 1 person greeted me

John Bryant

Very pleasant employees and a great place to buy you a vehicle. I will always come here for service Thank you Porter Chevron

Danielle Wever

Salesman was friendly. I was happy with our car purchase until things started going wrong. Breaks needed replacing while under warranty were supposedly fixed, but still made noise. 2 ignition coils went and technician should have replaced them all, but they didn't. Now I have to pay more money on labor to fix the others now. We had gotten vehicles at David Dodge before, but tried Porter on a family recommendation because they were closer to home. Never again.

Venkat Reddy

I had a very bad experience with these people which I never forget and forgive.. I bought 2015 pre-certified car which was holding 275 points carmax certified. There was a major deffect in transmission where car was stopping suddenly after continously riding 30 miles. The response was vogue when I reported the same saying it is a machine no one can't guarantee and you can trade out if you need He threatened me saying sell this car for this so n so price if not we ll not buy.. Overall they cheated me by selling fault car with huge loss which i could not able to bare

Richard Patel

A good dealership that I visit because I bought a car from them. And they give me free oil changes for life. Of course our bit on the pricey side with all of the staff and amenities they offer the customers. So it isn't too often that I use them for any actual repairs. The quality of the service is excellent and the speed isn't bad either.

Leandro Conti

Unprofessional F+I manager, lacking knowledgeable staff. Purchased elsewhere.

Sharon Kinney

Great Service Department

Anthony Hargrove

Look for Raychel shes the best

Daniel Gaydos

They suck. Rude to deal with, nothing ever in stock that you need as far as parts.

Allen Prettyman

Repair work completed I a fast efficient member.

Blaine Varell

This place is a joke. Dropped my car off to get a front bumper and it painted.. told me 2 days it took 8. When you call they always have an excuse. 8 days to paint a bumper an install. Avoid at all cost worst dealership in delaware. Newark toyota world is 30 seconds down the road. Take your buisness there. They are awsome

Wayne Miller

Porter did a great job on my routine auto maintenance. Very quick and no unnecessary repairs. I'm very happy with their service department staff and technicians.

Lisa Sugalski

They always treat me very respectful , and work with me on my car. Maddie is awesome

Scott Dooling

Fast reliable service!!!

Kevin Maguire

Very fast service for oil changes

Tom Donelson

Don't waste your time.

Garth WITTOCK

I visited the Infiniti portion. The experience is always pleasant. Nice quiet environment. Courteous staff to deal with.

La Dickerson

presented at $10 off coupon, realized later the only have me $5 off

boysfrom blackstreet

Great job

Thomas Thompson

I always take my car here for service - the prices are reasonable and the service is outstanding!

Michael Johnson

Brought my car in for repair after an accident. Poor or no communication from the manager handling the repairs. Multiple delays and mis quotes on when car repairs will be finished. Finally they call and the car is ready to pick up. I get there and there is still damage from the original accident apparent on the car. I have to, again, go through the same headache because they didn't do their job. All in all, stay away from getting any kind of repair work done there if you value your sanity.

Megan McCray

Can’t say enough great things about working with this dealership! Miles was quick to respond and to take care of all my needs as a consumer. Eric was also very helpful in the finanace dapartment. Both very knowledgeable within their area of expertise. Would highly recommend if you’re in the market for a used car.

Cheryl Stubbs

The leasing agent I spoke with was very nice and did not have us waiting all day to returning a car.

Leslie Bishop

Great Place

Brad Beebe

Excellent service group. They do not upsell, sell you things you don't need. It has always been a pleasure to deal with Porter.

Benjamin Carney

Top of the company

Cheryl O'Sullivan

Porter is the easiest place to purchase a car. Knowledgeable staff and very honest. Go see Roy, he's great.

Ramsha Sikander

I just leased a 2015 Honda Accord through Martin Honda and it was the most amazing dealership I have ever done business with! After many horrible previous experiences with dealerships, my husband and I were nervous about going through the process again. Chris Burnett was our sales man and was so friendly, honest, and worked to get us exactly what we wanted. He made the entire experience so simple, quick, and enjoyable. He has definitely earned life long customers, and I know that my business will stay with Martin Honda for years and years to come. Thank you Chris!

Gerry Samson

No pressure sales, professional

Ross Newman

Excellent service! Always hooking me up and getting bonus points towards discounts. Quick in and out. Rental cars available if needed.

RAVAGE 214

Customer for 10 years, always treat me well.

H Sierra

Went for a recall

Child OfGod

Great place to buy car.

Thomas Neville

Great customer service!

Pretty brown eyed girl

Don't care for their service.

Alpesh Patel

Good service department.

Simply Shalonda

Like a second family. They take care of you.

kowsik tm

Express service is good

Ed Dorn

Express service oil change takes 2 hours. I don't call that "express".

Ebony Burch

Rob S. is the Man! I sent my application in for my Dream car (Range Rover) and he got it APPROVED in little to No time. Their team is amazing! Even the Finance Manager is the Best!

Jerry Carr

Great and fast service again from Porter Chevy. Is why I bring back my 7 year old Equinox for routine preventive maintenance. Kudos to Maddie!

Thomas Lewis

The entire staff worked hard to win my business, from the first contact through to the end of the sale. I remain in contact with the salesman even after the sale. I highly recommend this dealer.

Joseph Davis

Stopped while in Delaware...

Delfino Vega

good people good service

brian frost

Huge selection of cars, trucks, and suv's

紀馬克

(Translated by Google) Where to sell a car (Original) 賣車的地方

aaron aarongaines

Professional service people. Car is always done on time.

Vincent Ray

Porter Ford Service Center is the worst in customer service and repair of vehicles. I would not trust them anymore. took 5 visits to fix a head light, battery and a sound system issue and they did it on my time. Very poor customer service not to mention that they never checked their work so I had to take my car back multiple times for their lack of follow through.

Cecilia Brasier

long wait but nice waiting area

Sal Vaccarino

Appreciate the Porter group both in the sales and service areas. Several members of my family have purchased cars and trucks over the last 8 years. I use the Nissan and Ford service areas for my personal and business vehicles. Always have a great experience and when things are not perfect, they work to make it that way.

Keith C

Treated me right. Got the car I wanted, wish there wasn't so much BS in the process, I had to threaten to leave and then magically the guy "called in a favor" and found a lower rate.

Matthew Blair

Very professional courteous staff who took care of all my problems. if you don't own an Infiniti should probably buy one.

Dana Akhtar

Bought my car here. Great customer service and the sales man was so great Randy McLeod....

Mary Rasa

I get my car serviced here.

alex spracher

Quick and friendly service!

Alem Tesfaye

Porter - seemed ok first but there were so many things that were not explained to me and ended up paying 2000 dollars more than I know the price of my car was. Do not let them fool you by talking about only how much you are paying per month. The man who was handling the transaction told me something and cheated me and wrote 2000 dollars more on the paper. I did not off course read all those pages that are difficult to see with tinny fonts. You would think a big car dealer like Porter would be honest for 2000 dollars and when he was showing me the places I had to sign I did not question anything. I signed. And found out after some months. I went back to ask about it. I was told it was my mistake to sign without reading. Any way that is my mistake. I shoud not have trusted them. Moreover, the sells man promised me to get me a second car key and I trusted him at the time. I called repeatedly to ask for the key, however, he didn't care at all. He already got his money. I'm thinking of buying another car but I am not thinking of porter again. I was disappointed especially because of the broken promise by that sells man. Learn from me. I am sure there are other trustworthy dealers. I am going to another one for another car. I am sure I will have a better experience.

Colleen Bailey

This is the place to go if you want a car, truck, etc...really down to earth people. We were really happy with our purchase!

Wild Birds Unlimited

Wonderful customer service!

Monty Mann

Made an appointment for a check engine light on a weekday morning. They said they would not get to look at it until the following week. Makes me wonder what the appointment was for. After dealing with the manager the vehicle was repaired the following Wednesday. Very disappointed.

Lou Rizzuto

I had a good experience purchasing a car from Porter Used Cars in Newark. They were able to beat the financing offer of my credit union with 1.96% and the car I purchased was delivered in perfect shape clean and gassed up ready to go. I would recommend doing business with them.

Wanda Conkey

Awesome service!

aiftekhar2125 .

Excellent service. Very knowledgable and friendly sales consultant. Good collection.

zac wiz

Awesome

Bryan Baldwin

Had to get airbag fixed due to recall. Staff was friendly. Service was done very quickly.

Pearl McNair

Great place, friendly service and they do great work

Jan Dietterick

Car was reasonably priced. Service was good but couldn't close the deal.

Robert Lewandowski

Excellent Dealership Family owned

Jay Mack

Top notch staff with top notch customer service. Lee was outstanding. They have found a customer for life.

Glendali Correa-Brown

Salesperson, Wayne Spearman, was nice but not a comfortable place to have to sit and wait for the financing of a vehicle.

Sunny Patel

Great service team! Very clean and relaxing waiting room. Drinks and some snacks were available while I was waiting for my car to be finished Great WiFi connection is available for those waiting for their cars being serviced.

Rick Daub

Good people. Good deals

Jon Swain

Came in for an oil change, tire rotation and some minor maintenance and the staff was very knowledgeable and very pleasant! Got there early and was out in less than an hour. Excellent job!

Joe Nugent

Great place to find a car! Ask for Sarko!

mike mcdowell

Rip off company!

Charles Mullin

Very pleased with body shop

Al S

The best Ford dealership in the world.

Jose Luis Grijalva

Service faster than expected and great customer service.

Michael Zebley

Scheduled for a recall appointment. Showed up on my appointment on Saturday and was told they don't do recalls on Saturdays.

Matthew L

I would give Porter no stars if possible. I was a customer of their body shop, Ford store, and Infiniti store for service work. I have been disappointed each time. My truck came out of the body shop with new damage, they eventually owned up and fixed the damage they caused but gave me a hard time about it, and I had to come back twice. I had my Mustang serviced at the ford store, i heard and watched them abuse the car in the parking lot. I purposely waited for the car because i did no feel comfortable dropping of a GT500 for service work without being there. Finally called to make an appointment for service work for my Infiniti at the Infiniti store. Called middle of last week requested to drop the car off late in the day and requested a loaner car. Service writer said sure no problem bring it over any day next week. Thought something was wrong when he on took my name and no car info. Sure enough last night i showed up, and no record of the appointment. I hope they sell cars cheap because there service departments are horrible. Will never be a customer, and i don't know how they stay in business.

David Harrigan III

Very customer oriented, never felt pressure for upsale of services.

John Slack Jr

Fantastic service. These folks seriously go the extra mile to make sure their customers are satisfied. Purchased several vehicles from this dealership and have always had them serviced at Porter. Their body shop also does better work than typical dealerships.

Nellie Bahmanyar-Bartlett

Poor service!!

Sniper Pigeon

Meh.

Scott Peters

They have always taken good care of my car. Recently I went there close to closing on Saturday because my car broke down but was still drivable. The employees were outwardly unhappy I arrived so late even though I have No control over when the car will fail. The service Manager was great however and they fixed the issue on the spot that day.

David Baranowski

Pulled in parking area in front on a Saturday afternoon. We started to look at Ford Escapes for about 20 minutes and had no sales greeting or anyone asking if we needed help.

Ken Dickinson

Very efficient and customer friendly Service Dept

cindy ruth

I go in for service here on a regular basis. They are always very friendly and quick. They do a great job washing my car. I feel the prices are reasonable for a tire rotation and oil change.

Endya barbie

Worst customer service ever. Paperwork tends to be lost and holds up your process.they ask for deposits on the vehicle your interested in without making sure the paperwork is completed.very unprofessional

Nancy Kiloski

Great service

Jenn S

My husband Bought a car here a year ago and has had only issues with it. The first few months it had a check engine light that porter said was not covered even though the car was under warranty, then the cruise control stopped working and now a week ago the cars engine wont rev past 2,000. I was told the cars computer also might be bad! And we are still stuck paying monthly payments for a junk car we cant even use..

Richard Amponsah

Great staff, excellent customer service.

Subroto Dakshi

Good service. Great staff

mamta patel

Good costomer service

Amanda Saltenberger

Very staff, great service

Kayden and Lexi Wicklund

Awesome

norine Seth

I love the service of porter nissan and the customer service that I always receive when I take my car for services Angel is always a pleasure to work with.