Reviews of Nucar Chevrolet (Car Concessionaire)

Fred La Luz

After having bad experiences with several Chevrolet dealerships I was about to give up and try a different make for my truck purchase. I called Nucar and spoke with Chris Castner who assured me he could help. Upon arriving at Nucar all the staff were friendly and helpful. Chris and his Manager Karen Collins made me feel comfortable and they went above and beyond my expectations to help me. They new the products well and they made sure they found the truck I was looking for. I was very pleased with their dedication to find exactly what I wanted. I will recommend Chris and Karen to everyone I know interested in buying a Chevy.

graci579 .

Purchasing my Equinox from NuCar Chevrolet was a pleasure. The staff was very helpful, knowledgeable and kind. I would highly recommend NuCar to my friends.

Eric Brunhammer

They've been very good with any need that I've had

Andrew Bingham, Jr.

Parts cheaper than autozone or advanced. I couldn't believe it.

Mchelle Holden

Great experience, awesome service and a smooth transition. Wish I could give them a 10! I would recommend friends and family to Nucar Chevrolet!!

Audrey Swing

Very courteous and respectful staff,making sure the customer is comfortable with their decision-making with the vehicle selection .

G-Dag suburban mini gangster

I have purchased my last 3 cars from nu car and have always had a great experience. Jay Mikesell is an amazing sales representative, and it's always a pleasure doing business with him.

Prof Boyer

Everything was great!

Silas Fielder

I brought my truck in for service and was told it would be done that day. When I got dropped off there by a coworker to pick it up, I was told the part hadn't come in and it wasn't finished. I was a bit disappointed that I didn't get a call telling me it wouldn't be done that day. However, despite the poor communication, the staff still there did their best to accommodate me. They got me hooked up with a loaner for the night and they even ventured all the way to Medium Duty, (which is apparently practically in another zip code), to get my house keys off of my key ring. Unfortunately I can't remember all of their names, but they did their absolute best to make it right.

Eric Morgan

From the moment I reached out to Nucar in search of a new vehicle, I was treated like family. The reps really worked hard to find the best car for me and make sure I left happy. They weren't trying to sell me just anything in order to get some money out of me. They worked around the clock to find the best deal for me so that I could have reliable transportation to and from work. By far the best customer service experience ever! Thank you Nucar!!!

Amani Siddiqui

Worst car buying experience of my life. Bought a Brand New Malibu in 2016 and since then has had to be repaired over 18 times including 2 new engines. Now the transmission is out. The car is a complete lemon. Save your self time, money and grief and buy elsewhere!

Chantel Bailey

I purchased a brand new 2016 Malibu in March of 2016. I have had nothing but problems, within a week the screen went black, took it back fixed cool. Received first oil change cool, then a week later had to take it back needed brand new pistons, a week without out my car, no problem received a loaner. Keep in mind this is a brand new car, go back back oil change pistons and a brand new motor. Please tell me how a brand new car needs a brand new motor. Then the car wouldn't go past 20 miles, I just had my newborn February 2018 after her 3 day old appointment ended up at Nu Car, lucky it got fixed that day. Now today 7/17/18 on my way to work at the light my car would not move, engine still on wouldn't move lights flashing on and off, finally 10 minutes later I had to keep pushing the start button the car finally turned on and was able to make to work. While holding up traffic I called Nu Car the girl was very rude, we can't don anything until Friday we are full, you can go to another Chevy dealership. Upset hung up, got to work called to speak to management we can fit you in on Friday. I have to work only one vehicle no family near and just over the 36k bumper to bumper by 4k miles. Spoke with the service manager who keep saying if you can make it we can try to fit it in and it will cost 120.00 to put on the machine, if it's not covered by the engine warranty it can be anything. What is the purpose of a new car if I'm taken it back to get service more than a used car. Meanwhile I would still be out of a car, because you just told me you will try not a garanutee and that I could get a shuttle to work. So at this point frustrated, I should not have to use a shuttle and furthermore all of the issues with my 2 year old car is starting to sound like a Lemon. Please tell me how many new cars off the lot had to get a brand new motor and new pistons twice. I'll wait, at this point I'm over Nu Car, who would of thought first time buying a car I should have gotten the extended warranty. Now I know and at this point over the car don't want it ready to trade it in and not deal with American cars periods. Sorry not sorry for the rant, no one wants to deal with a new car and have so many problems. Disappointed customer

Sandy Wakeman

Probably the best new car buying experience I have ever had. Nucar and the staff I worked with is the best example of what buying a new vehicle should be like. In fact, they are an example of what any customer service driven organization should strive to be like...Truly outstanding. I was searching within a 500 mile radius for a vehicle that is difficult to find. Nucar had the exact match in what I was looking for. Buying a vehicle from a distance, without the opportunity to visit the dealership, is not an easy undertaking. Nucar put the deal together quickly, efficiently, honestly, and with straightforward pricing out of the gate so there was no hassle and aggravation that is often associated with haggling. I was able to fly directly into Phil, grab an Uber, and when I arrived at the dealership the vehicle was ready to go and we breezed through the closing paperwork. I had the opportunity to meet the GM, the General Sales Manager and the Chevy Sales Manager in addition to working with Brian Maupin as Sales Associate. Having met the GM, I can see why and how his disposition has trickled down through every level of the company to create a culture driven by great attitudes and great service. I would go out of my way to work with them in the future.

Jerry Minakowski

Quick in and out. Nice staff. Clean waiting room. What more could you ask for?

Keith Wilson

Fast, affordable and always done right!

brian Carroll

Tony at NuCar along with Karen and the team are AMAZING! Tony worked with me on my lease turn in and new purchase for 6 months leading up to the transaction! He’s patient, very knowledgeable, and has the customer best interest is! My 3rd purchase from them!

Stephen Kang

GREAT CAR BUYING EXPERIENCE!! BOUGHT A CERTIFIED PRE-OWNED CHEVY SILVERADO WITH VERY LOW MILEAGE AND GREAT OPTIONS. FASTEST PURCHASE EVER MADE WITH NO FUSS AND VERY PROFESSIONAL STAFF. GAVE ME A GREAT TRADE IN VALUE FOR MY TOYOTA HIGHLANDER THAT HAD OVER 230K MILES. IT HAD SMOKE SMELL IN THE CABIN AND THEY TOOK CARE OF IT RIGHT AWAY WITH AIR CLEANING MACHINE. WHILE BEING SERVICED, THEY GAVE ME A LOANER WHILE THEY HAD THE CAR IN THE SHOP. WHAT A SERVICE!!!

Megan Snyder

Every single person at Nucar was incredibly nice and attentive. They all genuinely want to help and get you a car that is right for you. The main representative I worked with was Chris. He was outstanding! He was thoughtful, courteous, attentive, positive and driven, but never overbearing. He made, what could be a stressful situation for some, an enjoyable experience!

Giacomo Degnars

Brought car in because engine light was on. Service teams comments say "system working as designed" Now engine light is back on and car is not accelerating properly. Have to bring it back in. New appt scheduled for Thursday

Its Me

I already left a review but wouldnt mind leaving another. Your customer service is way below par. From the receptionist to the manager. I see someone else felt the same way in regards to that. Also was disappointed in work done and when mentioning it I couldnt help but feel like they were mad at me rather then what anyone is the customer service field would do which is how can we resolve this. Next time rather then keeping quiet and not speaking in front of everyone maybe I will so they can get the proper expectations from the beginning. Who am I kidding, I will NEVER be back or refer you.

Jeff Buckels

Good experience. Work completed in a timely manner.

Carl Shockley

I am a fairly new customer to Nucar, but since I have been having my vehicle service there I have nothing but great things to say. Being an auto tech for 15 years I have an expectation of what kind of service I want. Yes they always meet it and more no matter if its in the work or customer service. Thanks to the wonderful staff at Nucar.

Mike Sisofo

I am very happy with my salesman Jay, I went on a Friday afternoon before fathers day, and shortly after his team got the paperwork complete, I drove away in my new Chevy Silverado. Thanks everyone.

John Davis

It’s always pleasure doing business with NuCar Chevrolet. This is were I will purchase my vehicle even if I move out of state. Thanks everyone.

The Dark Amethyst

Ken and Ed were the best! It was my boyfriend and I’s first car buying experience and I’m so glad that we went to NuCar! :) Thanks so much for your help!

Cindy Fleetwood

They where up front on how they could help me and what it was going to take for me to purchise a car pre owned or new and help me stay in my price range good experience very good and pleasant to talk with.

Meghan McGonigle

From the moment I contacted Nucar, I was treated with respect, kindness, and given the best customer service available. I was in the market for a 2019 Chevrolet Equinox, and I started my adventure at Diver Chevrolet. I was told at Diver that my interest rate would be 16%, that I had to settle for less and get the Chevrolet Trax, which was just not the car I wanted to buy, knowing I plan to start a family within the next year. I decided I needed to venture out and try a different dealership. I contacted Nucar, and I got a message from Chris Castner. Chris was patient with my busy schedule, he was honest, and very knowledgeable. Chris asked me to come down on my lunch break and he assured me that he was get me back to work on time.... and he did just that! I arrived at Nucar, he had two vehicles ready for me to look at. The Trax and Equinox. They took my car to get appraised, and I looked at cars with Chris! He could tell I was not happy in the Trax, and he told me I should not buy something I am not happy with! He assured me, he was going to do everything he could with the team at Nucar to get me in the Equinox. Karen was amazing, with getting the paperwork handled, making sure I had all of my ducks in a row for the finance department. The next morning, Chris came in on HIS DAY OFF to make sure I was satisfied with my purchase and well taken care of! They got me such a good deal on my equinox that I was able to get a higher model! Niel (in finance) was great! He made my fiancé and I laugh the entire time we were signing papers and he got me a 5% interest rate.. compared to what I was being told at 16%!!!!!!! I was so pleased and well taken care of at Nucar! I cannot thank them enough for their hard work and dedication to me! The team at Nucar was nothing short of amazing and I will never go anywhere else EVERA again!

Jim Ryan

Aaron was my salesman and he was outstanding. I have always owned Ford products until I got my new Rocky Ridge Silverado- great truck , great salesman, great dealership!!

mexgirl85 .

I really enjoy car shopping at Nucar everyone in the dealership is very friendly and courteous. They have a hundreds of options to choose from. Inside the building it feels a great atmosphere. Chris was awesome and patient helping me understanding every single detail in my new truck.

Ken T

Service department has good customer service waiting area very clean and fresh coffee. only thing that was missing was the donuts.

Joe Rabena

Five stars after my experiences dealing with several dealers looking for a new Chevy Tahoe. I initially spoke with Karen who put me in touch with Josh, and then introduced me to a manager Eric, and then David with the Finance team. Each and everyone one of these people were respectful and informative and had no problems laying all my options on the table. Even putting a vehicle on hold for me while i thought over my options. I'm very happy with my sales experience. I had a trade value in mind based on Kelly Blue Book and other dealer quotes. No haggling met my requests and we got a deal done! Bottom line, NO BS! Thanks to everyone involved!

Rick Clark

I was very pleased with the service and professionalism from all the folks at NUCAR...especially my salesman Chris!

Stephanie Carr

Excellent customer service, quick service

Danny Wiener

Since I'm a die hard Bow Tie guy, nothing beats Genuine GM, or AC Delco parts. Been coming here for years to get parts I need for myself or customers. Just exchanged a gauge cluster for a 05 K2500, with no issues at all.

Pamela Livingston

Great Experience! Professionally done, I was kept informed of entire process and it was done within the time they said it would be. Thanks NuCar Chevrolet.

Kenneth Zell

Currently I'm pretty ticked off.i bought the car this past summer.i was given one fab with a key and one without it.i was told by my salesman that they would replace the one without the key and order it for me.it never happened..couple months went by I hadn't mentioned anything and then my one key broke.i brought it to my salesmans attention and their management and their response was the purchase happened to long ago for us to replace it.i don't understand.the purchase was LESS THAN A YEAR AGO.I'm willing to buy the one but I don't believe it is fair that I have to pay for the other when I received it damaged to begin with..once this lease is over I'm switching dealerships and I'm going to refer anyone that asks me about a good place to buy a car to go else where and also let them know my story.

Michael Makowski

I have purchased parts every day for my Trucking Company for over forty years. I also purchase parts for customers GM vehicles and I highly recommend Nucar GM parts. Tim in parts is by far the most knowledgeable, professional and polite parts sales person I have dealt with in over 40 years. I am sure that he is not the only one at Nucar with the same characteristics and would highly recommend Nucar for your parts purchases.

James Dickey

Here getting a oil change. Took me right away. Team here always treated me with respect and very polite, nice new trucks here too!

James MacMillan

I love the deal, and the car. My sales person worked hard to find me the right car and monthly payment he could.

Albert Lasavage

Well I will never go to the service department again, Since they hired a new manager, customer service is horrible, I had an appointment at 8am and my car was only getting an oil change and check brake lights, it took till five hours for this to get completed, along with costing way too much I have a fleet of seven cars all of which I take there, and most were bought there, I was told never to bring my cars there again, NO PROBLEM didn't plan on it, after service personnel lied not once but twice, was found out immediately, then to top it off they change employees like I change my clothes, unprofessional, arrogant, and nasty. I have only bought cars there for more then ten years, and this is what I get. So I will never buy nor have them touch another vehicle of mine. WARNING TO ALL. VERY BAD BUSINESS...

Rob Wheeler

This review is for the service department and especially Service Consultant Felicia Evangelist and the work of the service team. I have not purchased any vehicle from this dealership, but from the service I received, I probably will travel the 75+ miles to do so. A few weeks ago I was traveling from PA to Annapolis to visit relatives. Shortly after my trip began, I received a critical message on the dash of my 2007 Impala. I stopped at a dealer not far from the highway where I was. They were "booked" and couldn't help me. I called Nucar service, explained my delima, and though they were busy offered to assist. I drove about 15 miles, and was greeted with a smile. Felicia knew of my issue and understood how critical my situation was. Within about 3 hours, I was back on the road. The communication through the process was impressive, and the commitment to get me back on the road was awesome. The fact that their service dept is open until 4pm on a Saturday is great. I can't say enough good things about my experience.

Frank Nuciforo

Quick & easy, staff was friendly and helpful.

Barry Page

I brought my vehicle in because engine light was on - I scanned the code before hand and it showed "P0521 - engine oil pressure switch." I have had this code twice before in the last 3 years and each time the part was replaced. This most recent time, the service department said they didn't see the code and charged me $120.00 for the diagnostics.After I paid, they returned my keys to me and I walked out to my vehicle - the code was still active! I returned inside the service department and was told my the service manager that he trusts their equipment (diagnostic scanner) more then mine - I told him that I would clear the code but if it returns within a month, I would come back and ask for my $120.00 to be refunded. I cleared the code with my scanner and returned to work. On my way home from work, that same day, the engine light came back on. I pulled over and received the same code on my scanner "P-0521" I drove to an autozone to have them scan it also, Autozone received the same code, "P-0521" I asked autozone for a print out and drove straight to NuCar to show the manager. He looked confused and went into the back to talk to someone and after 10 minutes came out and said, "Their (autozone) scanners are junk" I insisted that they look for this code. I had to leave my vehicle there overnight and received a call the following day, after noon, that they found the code and replaced the part. This is the same part that was replaced 2 previous times, the latest being May 2018. I argued that I should be refunded the $120.00 diagnostic fee since this part was covered under my extended warranty in addition to having a 1 year warranty on the part itself. I didn't receive a refund. This is not good business practices and I will not be taking my vehicles to NuCar ever again!

Andrew Phillips

I deal mainly with parts departments, Karl at nucar is the man to see,very helpful.

Daniel Biddle

Excellent sales team Aaron cavender is a great salesman he and Dave rameriz did an excellent job on getting me the right vehicle for my wife at a good price and getting us set up with everything she will ever need.

La Casillas

Great Auto service always!

RJB Consulting

As always, I experienced a courteous and professional staff in the Service Department from the beginning of greeting me, speaking with me about the condition of my TRAX to providing transportation to and from my office during the time of service. NUCAR is the best! Raheemah Jabbar-Bey

Debra Reese

The Service Reps are like an army of helpers. As I watched, they were all on the ready to assist each person that drove in and if you even looked like you might have a question, someone was answering it seemingly just by the questioning expression on your face. Service was great and timely.

George Stanko

Easiest vehicle I ever purchased

Sam Kabatt

Very helpful willing to make the experience a positive one.

Renee Greeley

It was great. Everyone was helpful.

Carol Ann Berster

I was extremely pleased with my experience at Nucar Chevrolet. Everyone treated me kindly and explained everything to me clearly. I would highly recommend Nucar to anyone looking for a new car. And I love my 2020 Chevy Trax.

Mike Crossan

When I go to bed Chevy dealer with very nice Ian was extremely knowledgeable and kind and considerate and took care of me Very nicely he was courteous and kind Salesman of the year

Desmond Smith

Horrible experience in typical car salesman fashion with all the tropes. Told salesman I had my own financing, but also thought getting some other rates was doing my due diligence.....I thought. We agree to get together the following day to compare. The next day I received a call for the financing department telling me my truck is ready to pick up? I knew immediately something was awry. I went there to find out the salesman pushed the a loan through my bank without my permission or knowledge and I was denied. I was calling my loan officer before I got out of the building. My loan officer summed it up nicely, "that dealership took you from a 15yr Credit Union member with multiple cleared loans to a credit score; It's in corporate's hands and there is nothing that I do now. What did it cost? 2%, $558 addition for the length of the loan, $850 for Gap, A courtesy for Credit Union members receiving a auto loan. In all. it cost me $1400 more and the peace of mind dealing with a lender I trusted. In the end I bought from someone else, I just could not give my business to Nucar after that.

Debra Pogue

My salesman Tony was excellent. He explained everything to me. I knew every step and I had no surprises. I would recommend your dealership and Tony to anyone that is looking for a new car. It was such a pleasurable experience. I wish I would have used your dealership to purchase my other cars. Thank you so much.

M.D. Smith-Holden

Excellent service for my 2019 Chevy Trax. They thoroughly checked it out due to a recall. Service advisors were very helpful thanks Danielle and Steve!

hey u

Mario was excellent to work with. Didnt pressure me at all and was very professional!!!!!

Mas Walls

I have been dealing with Nucar since about 2003. Every visit has been great and the service is above and beyond the normal. I attempted to cheat on Nucar and visit Benz of Wilmington. Those guys never acknowledge my presence in the dealership. I went back to Nucar and was greeted right away. The sales guy "Harts" walked right up to me. The other great thing is I was curious about the Chevy Camaro and Hart's owns one himself. He was able to tell me everything about the car and guide me through the options available. Great overall experience and keep up the good work

Katherine Towers

We have had the unfortunate pleasure of needing the services at Nucar Collision Center several times. The staff is always wonderful! Their customer service is excellent from initial scheduling to vehicle pickup at completion of repairs. They are understanding and empathetic while remaining efficient and professional, a balance sometimes hard to find elsewhere.

Paul Kuntz

This is now my third buying experience with Nucar in 2 years. Every time, the best experience possible. Chuck and Bill at Nucar have reset my expectations and opinions on car dealerships. What can I say? I love Nucar!

Bill Bartling

Usually very satisfied with service. This time, I had to wait 3 weeks for an appointment as the issue was transmission related (stuttering when shifting gears) and there was a backlog. I did not hear back from service on first day (Monday) and late on the second day I called to get a status. Told that it was not ready. Third day, I had to call again to find out that the one transmission mechanic was out sick all week and hoped to return on Thursday. The car was done on Thursday. I was informed that it was a computer problem which was resolved. I was also told that it would take about 200 miles for the computer to learn my driving habits. By the time I got home from the dealership, the transmission was stuttering again. It still stutters but not all the time, so I am waiting out the 200 miles to see if the situation improves. I am not too optimistic as I do not think that the stuttering has anything to do with the computer learning process.

Yavet Respes

Awesome service representatives. Our car had an unexpected problem and we were given a loaner until it was completed. Ashley kept us well informed

Scott Dooling

Fast accurate service

Winiferd Hardy

I came in for a oil change and tire rotation and was going to wait. I went back to the waiting area and saw a lot of other people. So I sat down for a long wait, but was surprise that the wait was not long at all! And the waiting area was very spacious and comfortable.

James Moody

Went in to test drive the Malibu. Sales guy name was Edwin. I told him right from the start my price range an told me that, that would never happen... he didn't tell me a single thing about the car I had to ask every single question... I asked to drive a second one, his response was "its going to drive just like the last one." I'm a possible customer and should be able to drive what ever I want... I ended up going to Sheridan Nissan an getting a new Altima. An they never said once my price range wasn't going to happen. In fact the car was more expensive with more options in the price range I wanted. It was like he didn't want to sell me a car... I did talk to the sales manager (it was a guy cant remember his name.) Was very nice an very apologetic for his sales actions. An was very willing to help me out but I had already had a deal.

TeRay Ross

Everyone at the station was extremely helpful! Ashley, in the service department, kept me aware of what was going on with my car and when it turned out that I would be making a purchase instead of getting service, she put me in contact with Chris in sales who was amazing! He emailed with me throughout the day to get a sense of what type of car I was interested in, and when I arrived and through further conversation, he helped me find a car I love. He was also very honest and worked with me to help me land within my desired price point. I would definitely recommend this dealership to others!

Jared Schierbaum

Had my Mom and Wife purchase a Sonic. We dealt with Ian & Aaron both times and we couldn't be happier with how we were treated and with the vehicles which were purchased. The gentlemen at the front desk made sure we were taken care of and did a fantastic job of making sure the process was running smooth.

Ashley Grant

Best experience at a dealer that I have ever had. Everyone we met was very personable and welcome. Tony Catalano was our salesman and he was AWESOME! He was clear and concise, and understanding. He listened to what our wants/needs in a car were and we left very satisfied with our purchase! Will definitely be back to this dealership in the future and reccommend both Nucar and Tony Catalano to anyone I know looking for a vehicle.

Herbert Bacon

Great car dealership! Willing 2 work with U 2 get UR BEST deal!

Kiaramarie Choudhury

if i can give this place zero stars i would my husband and i went in tuesday around 7pm to check out a car with a family friend who is amazing with cars to check under the hood and try to test drive it Ken told us at 7 pm that we weren't able to test drive it but also said that we are able to come in the next day to drive it which was so inconvenient because both the family friend and my husband work. we decided to just go in and play with numbers and look at rates we were there til 10 something just waiting for numbers while we waited their were about 2 people test driving well over the time AFTER we were told we werent allowed to test drive the honda and when we asked Ken why there were others driving he gave us a run around about why we couldnt and proceeded again to tell us that we were able to come back tomorrow to finish up as if he didnt wanna be there to help out which got my husband frustrated where he wanted to speak to the manager. We test drove it and it was perfect we go in and we speak to another sales person around 10:30 pm and he gave me one interest rate but said he can also do better with the interest rate and he will let us know tomorrow what it came to so we can move forward with the sale.....FAST FORWARD to the next day around 11am we havent heard anything so my husband called and questioned the status of everything to FIND OUT THEY SOLD THE CAR TO ANOTHER person which i was upset about because no one called us for the heads up or even tried to call us to help us with another car which made no sense with the credit score i had (amazing) NOTHING when my husband called and they told him they just apoligized and acted as if we never came in and waited for hours for a bank told give us an approval..EVERYTHING about them was just horrible and i will not recommend

Joshua Vega

Don't go to diver go to nucar the best service and faster than diver. Sent my car to diver they said it will take 2 months till I get it back. Took it to nucar had it in 2 days thank you nucar.

Stacy Smith

Chris Castner was great! I never felt rushed or pressured, even when the car I thought i wanted ended up not being "the one" he was patient and knowledgeable. The manager Karen and Finance manger David were also great to work with. Will definitely be back!

William Parham

My experience was very professional. Answered all my questions and concerns to where I was comfortable leaving my 2017 Suburban with them. Hope all my maintenance visits will be this comfortable. Thanks Nucar.

Jami Strickland

My employer brings a large number of vehicles to Nucar for warranty repair and recalls. I would not count on the service department to perform a warranty or recall repair correctly the first time. The lack of repair confidence is so bad that one of my coworkers that has purchased a vehicle recently from Nucar refuses to let them do the complimentary service.

Kenneth Jensen

Great job on the whole car buying experience at NuCar Chevy. 2nd car from there and they were very helpful both times. Rick Carpenter was really great to deal with, an awesome salesman.

Dianne Washington

This place is sooo awesome. The customer service is great. This is my new home for service

James Walnock

The NUCAR representative was extremely helpful and polite. The service was excellent and quick.

Michael Murphy

I was very surprised at how fast they were with a warranty issue. I figured I'd be there four hours. They were finished in one hour. Thank you Nucar!

Immanuel Odongkara

Great people from the start to end of the sale. Salesman Edwin, Sales Manager Chris and Finance Manager Sam thank you very much.

Colleen Briana

I've bought multiple cars here. They are very fast for someone who is impatient like me. They work diligently to get you the best price and I'm actually getting ready to buy another vehicle. I told my salesman to run numbers before I come so when I do it's the matter or signing papers and them handing over keys. I honestly refuse to go to another dealership

M S

Josh (salesman) and Karen (manager) were fantastic! Josh got me the car I wanted from another dealer at a great price and even came in on his day off for me to pick it up. Would absolutely recommend Nucar to anyone!

Erika Walstrum

Tom Roberts was professional, efficient, and personable. Definitely happy with the transaction and will be coming back when we're ready to add another vehicle to the family. Thanks again!

Glenn Silvasy

Nu Car has always given me top notch service from purchasing to parts to maintenance. In the past (with other vehicles I have owned) I would not have gone to the dealer for regular maintenance, but Nu Car has changed that for me. The pricing is what I would pay at any independent shop, with the piece of mind knowing that I have Chevy certified mechanics and parts being used on my truck. I invested a good amount of money for my truck and Nu Car has out performed my expectations. I will continue to have my service done here and will be a return customer in the future as well as recommend Nu Car to friends, family and admirers of my truck.

Seven Nye

Scheduled a service appointment to have my headlights fixed. The low beams aren’t working. Dropped it off at 10am. When I picked it up at 2pm it had not been diagnosed or even taken into the shop yet as I was told it would be. I live an hour away. They do not honor appointments. Rescheduled for next Tuesday at 8 am and the associate literally said hopefully we can get it done by the time I have to go to work. Would not give me a loaner car. I work night shift and have no headlights.

Joe Banse

Great staff great experience

Austin Walls

They moved my seat and mirrors while working and never returned them to the original spot. Customer Service went down the drain because my car was only 2 weeks old and a tire had to be replaced, due to nail in the side wall, costing $140.00.( really you couldn't handle the cost, you a million dollar company) as our family had just purchased a car, 2 weeks prior to our car being purchased. I just think it was POOR CUSTOMER SERVICE!!!!!!!!!!!!!!

Bruce Hanell

my salesman Ion was incredibly knowledeable about the vehicles he selling. VERY pleasant.

john harden

Always there when you need them! Great staff.

steve wilding

Pretty quick service. Oil change and recall done while I waited.

Gloria Rawlins

First time using NuCar Service (oil change). The only thing I didn't like hearing from others while waiting, was how long they had to wait for their car to be completed. I'll be watching for this at my next visit. Some say they had to wait 2 hours, which would be completely unacceptable to me.

Muneer Satterthwaite

Wonderful customer service from Christopher Castner and financial department's Samuel.

K S

Many thanks to Nucar Chevy for making this car buying experience very satisfying and enjoyable. I do not buy new cars very often, and I can honestly say that my experience at Nucar was the best interaction with a dealership that I have ever had. The sales professionals that worked with me were very friendly, knowledgeable, and most of all not pushy or forceful. Once I decided on the model that I was interested in the dealership worked hard to locate one for me. (The model that I wanted was rare and several sales people and sales managers worked for a week to finally find the model that I was looking for.) Everyone treated me well and were very friendly and helpful. I got the sense that they truly were interested in seeing me get the car that I wanted, not just sell me a model that they had or could easily locate. When it was time to sign the papers and see the business manager I was again pleasantly surprised. The business manager was pleasant, friendly, and did not try to push any additional products on me. He did explain about various warranties and protection packages, but at no time did he try to aggressively sell them to me. I said that I was not interested and that was that. Simple and professional. This was my first new car purchase where I left the dealer smiling and happy, not feeling like I had been taken advantage of or cheated. Thanks again to everyone involved at Nucar Chevy for their hard work and for making the car buying process enjoyable and stress free. I can highly recommend them.

Patrick Luna

I purchased my vehicle via internet and the Aaron (sales rep) and Neil (finance) made the whole transaction extremely smooth. I arrived at the dealership and the vehicle was prepped and ready on time. I spent about 30 minutes there and was unmet way. Best new car buying experience i ever had.

Keenan Wing

Service department did and outstanding job plus help me with my remote.

Sarah Chambers

It was good and did not take a long time

Al

I have been going to Nucar for both technical problems and general maintenance for years. My experience has been pretty good and definitely above average with all the services I have been receiving over the years. However, this time I have observed something very different. - Pricing was not communicated properly and inconsistent throughout the process - I felt like service advisor was focusing on up-selling other services instead of addressing original problems. I can certainly understand managing multiple customers could be very challenging but it was frustrating when the issue was explained over the phone three times. - Repair estimate included additional services that I have declined over the phone My experience this time was not inline with what Nucar used to be. I hope this is just a one off situation but would be hesitant to return.

Elizabeth Benson

Excellent customer service and a very pleasant and friendly personal. Highly recommended. AWESOME EXPERIENCE

Samuel Nicolosi

Best Dealership Around Nucar Chevrolet #1

Alison Scheidly

Staff is very welcoming and friendly. Always helpful and answer all of my questions and aren’t pushy at all. Love NuCar!

Nessy Gee

Why have an appointment at a specific time to only wait 4 hours to have a simple oil change completed???

Caryn Pasciak

Used this for servicing. Friendly staff, comfortable waiting room.

Erma Portillo

My Chevy truck was towed to your service dept. With Roadside asst. Took. 4 days, 4 days 5 phone calls A flight from Texas to Delaware. Just to get them to put a new battery. WOW!! Really. And that's because they were told it was the battery.

Christopher Sukosky

Had my vehicle in 3 times for the same problem and they kept guessing what it might be. After paying them $2,000 I took it somewhere else and the problem was diagnosed in 2 hrs. And the repairs done correctly. Nucar keeps telling me they are looking into it but they never call me back. I have reported them to BBB as well as attorney Generals office .

kelley lowman

The best people work there!!

Ashley Clark

I took my car to nucar Chevrolet July 26th 2019 to fix my right turning signal. I took it to this dealership because a previous mechanic (pep boys) told me that I would have to take it to a dealership to get the computer restarted. I checked it in my advisor was Anthony Alberto (very nice guy ) I called towards the end of my shift (2:30) anthony assured to me that that was the problem (the computer) and gave me a price of $570 dollars. I agreed to let them work on it. I got to the dealership and I was told by Anthony that there was good news. That they didn’t have to restart the computer that it was a fuse and it would be $240. I said great sat down to wait for my car only for Anthony to come back out to tell me that my car just wouldn’t start. Now remind u it been to 2 shops prior to nucar for this one light that just wouldn’t blink so why was my car not starting ? So the manager Darren came out to tell me that he didn’t know why it wouldn’t start and took me back to my car to show me wires (that I didn’t know what I was looking at because I’m no Mechanic and I’m a female at that. He gave me a rental car on them no cost until they got my car started. I gotta a call from Darren July 27th telling me that my car was started and they repaired wires that was everywhere. Picked up my car for it to be stalling when it starts now. I called Darren to tell him my problem and right of the bat he raises his voice at me telling me he’s not giving me anything for free. This place is very unprofessional and I wouldn’t recommend anybody to get they’re car worked on at this location. Now I have a car that won’t start and these people will be hearing from my lawyer. Very bad for business !!!

Marie Berg

I bought a 2015 GMC Acadia. I love the car and had a great experience working with James Jacobs. He has a great personality and I was not pressured to buy! I highly recommend NuCar, especially James!

Lizzy Pannebecker

Absolutely amazing first time car buying experience! Every one of their employees was so kind and helpful, knowledgeable about the vehicle I was interested in and we’re all easy to get along with. Would 110% recommend them if you’re looking for a new car or truck. I cannot say enough good things about this dealership. They weren’t obnoxious or pushy about any of their add on options or other vehicles or anything. Just a great friendly environment to buy a new car. Non of the pressure that other dealers put on you. Just a great dealership with great people!

Q Watson

Ease of making an appointment within a weeks time. In and out with a factory recall issue.

Steven Ashley

I'm very happy with this dealership so far. I decided to give them a try after not being happy with diver Chevrolet. Better selection and much friendlier than diver

Crazy K

My experience was very satisfying, truck had some major work done and was completed on time. Only place I will have it done is Nucar. 5 stars.

Steve

Sales and Service are great and the car is Perfect in every way.

Ralph Estep Jr.

My son just purchased a new truck today. The overall process was very good and the sales person involved was very helpful. I feel like we spent too much time at the dealership waiting to finalize papers.

Troy Nesmith

Im happy with the service that I have been provided

Shannon Reeder

Ashley, was so great to me! I appreciate her customer service.

SUSI WOOD

I was extremely happy that they worked with me to get out of a situation that I was not happy with and put me a car that I love.

Susan Herrigel

We had come in for some service on our 2016 Traverse and decided to look at the 2019 Traverses. We talked to Tony and he brought one in for us to look at. Needless to say, we loved it as it included all the ‘bells and whistles’ as our other car. The new design gave the interior more leg, foot and seat room. The new engine will help us save money on fuel consumption as it “turns off” when stopped at lights. The new navigation is updated and can now sync with your phone, to use additional map applications. Zero financing made the payments more reasonable and the staff was most helpful...a great buying experience!

Tom White

Good people cant wait to buy my truck from Rick

Hubert Frazer

Yes it was very much good and excellent condition and it drives well

Don Harlan

I purchased a brand new 2018 Chevy Sonic at the end of March. The sales team was good to work with and gave me a good price on the car. Less than a week after taking delivery of the car, the "Service Airbag Soon" message came on in the car and would not go off. I went back into the dealership and spoke to the sales manager, she simply told me to go to the service area. I brought the car in for repair. Sat in the waiting room for over four hours to only be told it could not be fixed and that a new airbag and harness (airbag wiring) had to be ordered. I little over a week later, the airbag came in but not harness yet. Brought the car in to have the airbag replaced. Was told that if the new airbag fixed the issue, the harness would not be needed. Took the entire day to replace the airbag and of course it did not fix the issue. Still no harness. Waited four or five days and then called and spoke to someone in the parts area to see if the harness had come in. Parts guy said call back in the afternoon so he would have time to look into it. Two hours later, I get a call from the Service area saying the harness had literally been handed to the Tech assigned to work on my car (what a coincidence). I dropped the car off the afternoon of 4/17/18. I explained that I would be on vacation until 4/22/18 and would not need a loaner. Service guy said he would call me and leave a message on Friday 4/20/18 to update me on where things stood. No phone call received on Friday as promised. In addition, when I dropped the car off this time, I discovered that the service guy(s) folded the headliner down on the passenger side to get to the airbag and simply put it back up damaged without saying a word. Told the service rep the headliner would have to be replaced. He agreed. I am told the harness has been replaced and airbag issue fixed. Now waiting for the headliner. I picked up a loaner on 4/23/18 and have yet to hear back on the status of my car. Left a voicemail with Service Rep at a little after 8 this morning. It is now almost 12:30 and no call back. The experience with the service area has been more than disappointing and I am tired of this whole mess. All I can say is I better receive my car back in showroom condition as the car is brand new and just a month since I purchased.

Linda Simione

Chris Castner is very easy to deal with. Very professional!

barbara brothers 316

The Salesman I had, "Harts Brown", was the most caring and very knowledgeable salesperson I ever had in purchasing a car in the 43 years I have been buying vehicles. He really cares about his clients and gives you the best options and deals he possibly can. Thank you Harts for a great experience and look forward to dealing with you in the future.

Robert Veney

Miss Rizzo,handled my situation courteously and professionally. Mechanic was knowledgable. Minus one star because my vehicle was parked under light fixture, birds deposited their waste. I didn't have time to get my vehicle cleaned.

Dan Dipatre

This is the 6th time I've back to the service dept. since I bought my equinox 6 months ago. When I test drove it 2 tires were low. They filled them with air and I bought the car. Both tires started leaking air. Bought it back in first couple days and was told they will only cover 1 because there was a nail In the second tire even though they both had a problem when I test drove it. It took 5 times visits before they could fix my tire correctly. Even though I told them it was my valve stem. Now I have a check engine light on and my car is stalling. I had to wait 2 days for an appointment. I m here to drop it off and they tell me cant have a loner unless my car is here for 48 hours so I've been without a car for 2 days and good knows how long I'll be without one now. This is the second car I've bought here and second time I got screwed. I NEVER POSTED A REVIEW BEFORE BUT DO YOURSELF A FAVOR DONT BUY FROM NUCAR. GO TO DIVER.

Raymond Gauvin

Purchased both current vehicles at Nucar in 2018 and always see them for service. Always professional and helpful.

Robin Greene

They don't like old people. Inpatient.

Ashlee Carter

I just left this establishment and all I can say I’ll never be back I just got my car on Wednesday so it hasn’t even been a week yet and I’m hearing the breaks but that’s not my issue my issue is that I already talked to my warranty company and they told me that since I just got the car they would cover me getting it fixed and everything all I needed to do was get an hour diagnostic and have the dealership call my warranty and explain to them what they found simple right nope the guy told me it would take a whole entire day for them to do a simple hour diagnostic **(mind you I didn’t just walk in I made an appointment specifically for this issues on my car)*** and had the nerve to tell me they don’t give out loaner vehicles I been to plenty of Chevy dealerships every single one of them offered or gave you a loaner car when getting serviced done. Then the guy has the nerve to try and tell me I was wrong about the info I was telling him about my warranty and when I called my warranty after I left Chevy they told me that the dealership I went to clearly isn’t updated on their policy’s because they cover all their cars on breaks and etc the first 30 days I’m completely turned off from this place Im officially only going to the Chevy in Wilmington better service

Jessie Owsley

We had our oil changed this week just as we do every couple months as recommended. When we picked up the truck my husband was told that we need to schedule to have the brakes changed and rotors resurfaced. My issue is that when the oil was changed a couple months ago brakes were never mentioned. Tires were mentioned, which we replaced immediately, but nothing about brakes. I'm not a mechanic but I do know that if the rotors now need to be resurfaced it would have been obvious at the last oil change that the brakes should be replaced soon. Obviously we do not want to have to replace rotors so I called yesterday to schedule the appointment. I expressed to the lady I spoke with that I was upset and it's not that she was rude but it was obvious I was taking up her time and she couldn't wait to get off the phone with me. She said the service writer who handled our service would call me back. No call. I know it may not seem like a big like a big deal to many but just a call saying "hey, we're sorry" goes a long way with some people. If we can schedule a service elsewhere sooner we will be, along with the new the Traverse we will be purchasing next month which really sucks because I love the one on the showroom floor.

Sniper Pigeon

Did not make a purchase here, but had a much better experience looking around here and asking questions than at the Mazda location next door run by the same company.

Ed Robinson

Everyone was nice and helpful especially Joshua and Tony.

Mike Christinzio

I would like to thank Brian Maupin for his help with my new truck I think he treated me good with my sale thank you hopefully I can deal with young again

Tom McCammon

The Nucar team did a fantastic job locating the car of my dreams. They were great to work with and had the best price around

Thomas Brady

They are awesome I'm from out of state and showed up first thing in the morning with a problem with one of my trucks they know every inch of these trucks and all the little problems that go along with them... They turned what I thought it would be a nightmare into a very nice experience considering I'm from Cape Cod Massachusetts on my way to Florida.... The split seconds they realized I had a trip that needed to be done they put my truck in the shop as fast as I could unhook it from the trailer and they never looked back ... They didn't stop until the truck was up and running and hats off to the parks department as well

Bill Mason

The free oil change went fine but I did have a courtesy car wash that I was available for, but i wanted the inside cleaned as well so i paid the 34.99 for a full car wash. The inside was dirty and the exterior body looked like it was only wiped down. Hood had fingerprints on it and the interior had dust still on the radio and dirt was still on the door. The tires looked good tho....

BURLAO IPICO

I make a appointment online, and when I get there they talk me is no space

Marian Deflavia

Salesman very knowledgable advised me of models in stock but let me know he could order if I'm not satisfied helped me narrow down any features I wanted than the hard part Color he was very patient recommend him highly stressed safety features thank you thank you STEVE DICK

Saeed Bark

Excellent service and new cars offers

STEPHANIE MATARESE

Thank you to Chris, Michael J and Venessa on my experience at Nucar!! Definitely recommend this dealership.

Denise McElduff

I absolutely loved dealing with Nucar! They make you feel like family instead of a number. Bill Delahanty was super as well as his manager Karen and Tommy in Finance. Made the entire process easy and smooth.

Earl Lacy

Nucar provided great customer service.

Andra Hawkins

Always great service and contrary to popular belief(that going to the dealer is expensive) their prices are quite reasonable. Hint(they encourage you to use the chevy app for discounts and rebates)

Donna Sperow

We can't be more pleased! Chuck Maynard, Patrick Kinney, and Dave were super to us and went out of their way to serve us! All our questions were answered and we were walked through every feature of our new truck step by step. Our experience was completely satisfying in all aspects and we left that day very excited and happy to own a new Chevy truck!

Judy Knorr

I went to service department. Easy in easy out, service is great. They tell you what the problem is and what it will cost to repair before they do the work. Associates put you first, keep you in the loop. Prices are fair. I love Nucar Chevrolet.

Jill Bowe

Randy McLeod was an exceptional salesman. He was friendly, informative and easy to work with. He explained everything and made the interminable 6 hour wait entertaining and kept us informed as to what was happening and why it was taking so long. We talked about a variety of subjects. He was nice, funny and it was like spending the afternoon with a friend. He was amazing.

Khara Martin

Wonderful service and staff! Even when it felt like I lived here the service team was awesome! All of the advisors have been a pleasure to work with!

Dave Brown

Great experience. Go see Harts Brown. He's made this experience pleasurable for me.

Janet Graehling

I had know I had wanted a colorado for awhile. I thought I wanted a bright blue one. When visiting my son in texas (he works for GM) we went to a dealership as I wanted to be sure I wanted it. I need to be able to carry kayaks but cannot lift them to the roof of a vehicle. Saw the orange. It was striking. When I returned to delaware, I looked up which dealer had the vehicle. Nucar did. I was not planning on buying a vehicle but decided on the spot. My saturn is 11 years old and since I drive to Chicago then texas and back (13states) to see my grandchildren I needed a vehicle I felt safe in. ;-)

Robert Martin

This was my first time buying a new car so I was a little nervous about what I was getting into but After meeting Brian Maupin and talking through things he made me feel right at home and very comfortable! If your in the looks for a new car ask for Brian and he will take good care of you! As for Nucar I just wanna say thanks for everything and making sure I’m a satisfied customer! I look forward to coming back for a future purchase!

Kerri Bratty

I had a great experience here, and I will definitely be back!