Reviews of Newark ToyotaWorld (Car Concessionaire)

T

Updated: The manager called me to express his concern for my experience based on my review. He apologized for what had happened & refunded me some of my money, since the amount due was different than what I was quoted. He said he talked with the staff to rectify this for future customers. This was an extremely unpleasant experience that I had here this past week. They said my car needed new tires, but they didn't have the ones I needed, then suddenly they found the ones I needed, but they'd be more expensive. We kept playing phone tag to determine if I would get them, because I had walked my kids to a nearby shop so they wouldn't be a bother, but I had a flat with no spare & was already there. I didn't have much choice. I called & left a voicemail to go ahead & do it. When I walked back, they hadn't replaced my tires because they said they didn't get the voicemail & they'd now need my car overnight. Also, it would be a little more expensive than originally thought. So, I had to take the rental, which took a long time to find one for me & all they had was a car, when I usually drive a minivan. My kids were out of control because it was way past their bedtime at this point, but what can you do? Finally we get out of there & the next day I call several times to check on the status of my car, so I could know when I come pick it up. I come 30 minutes before pick up time & the front desk lady asked me whey I was there & I said because they said my car will be ready in 30 minutes & I need to take all the carseats out & wasn't sure if there was any paperwork to do to transfer back to my own car. She said there's not, so you can take the keys & get back out of here until it's ready, as if I wasn't welcome to sit there with my kids for 30 minutes. I was furious & so hurt, but just said, we will wait, they've already been in the car for an hour & 1/2 to get here, so I don't want them to be in the car any longer. She said up to you & rolled her eyes. Both women at the front desk were unkind to me both days & the guy who told me what was wrong with my car was no where to be found the second day & he again misquoted me the amount, so when I signed to pay, it was another $200 on top of what he had told me. There were a few kind gentlemen in the service department that tried to help me, but overall, this was a horrible experience. Though this is way closer to my house, I will drive an hour to the next dealership to never have to come to this one again. Customer service is supposed to be #1 & this was not the case here.

Jeff Chen

I have been bought 5 Toyota cars from Newark Toyota World since 1990. All of them are excellent cars without giving me much trouble except regular maintenance. We recently purchased a Toyota Corolla this summer. The service man is extremely helpful to show us all of the options so that we could decide what we needed and wanted. which resulted in a much better experience since we understood the vehicle and its features much better. It's a wonderful purchase experience as usual.

Jeramey Furman

Great experience buying my first new car from a dealership. Eric Mosley was my sales rep he was awesome and made everything quick and painless and gave me a really good deal on a 2019 corolla ! Definitely go see Eric for a new car

Eliabeth Gilchrist

thank you my boss man to dash line he has done everything for me here's a greatest boss I have ever had and I am so grateful that he gave me a chance in this world every form reform prisoner from prison and I am reform and the truth finder and I will tell you the truth no matter what it is and I'm grateful and I'm going to say I am a reformed prisoner and thank you thank you so much tell Yoda World post and if I want a car or truck send it on to me I'm ready for it but I want to give it away I want to give that one away to my daughter. Jeanette white brand new a brand new Lexus 2019

Paul Wiedemann

Always treated as a customer. Bill Chaffee our service tech is first class.

Kirstie Niessen

Mark Truong, my salesperson, was fantastic! He kept me continuously updated about the car while it was getting ready for purchase, made sure the car was in as great condition as could be for me to drive off the lot, and overall made the experience great. Highly recommend!

Robert L. Richardson, Sr.

My experience with your service department on, 25 March 2017, was excellent. The service advisor did an excellent job receiving my vehicle in the shop. My vehicle was processed in, and the scope of work to be performed was summarized. I was given an approximate time that my vehicle would be ready. The service advisor informed when the service was performed. The service reviewed the paperwork and the inspection report on the vehicle.

Musicdoctor412 .

Found a great deal at Newark Toyota. Just what my son was looking for. We got a great price and the salesman Chris Delphece was helpful with everything from warranty information to our trade in. Excellent Service.

Anselm Hammett

Chris Delpeche did a great job in helping me find a safe and reliable vehicle for my teenage daughter. I told him what I was looking for and he was very attentive to my family’s needs. We had a good experience and hope to be back in the future! Thanks again.

Troy Patton

Richard was a great sales rep and made the process very easy to purchase the car

Christopher Butler

I just had a Great experience buying a 2019 new Tundra at Newark ToyotaWorld. No pressure sales, friendly staff and great deal. The sales representative Jeff Turner worked with me to get me the right truck at the best price. No games, straight forward customer service.

Gladys Dadson

Mr Ritchard Litz went above and beyond in helping William trade in his old car the Toyota Sienna and got him to successfully purchase the Toyota Highlander. Great customer service, courtesy,professionalism and commitment. Not only did he do that, he also provided him with a tutorial of how most of the features of the car operate. William and I would like to thank him for this continued support, help and services for many years we have dealt with him on purchasing a car.

Megan Newill

Mat spann has excellent customer service an answered all the questions that I had

Dawn and Bo Wyant

Ken Steen provided first class service from the prompt greeting in the parking lot to thorough introduction of our new highlander. He is a true asset to Newark ToyotaWorld.

Tomacina Peterson-beall

I love my new car

Mario Inzillo

Bill Chaffee was very helpful. He got my car in the same day I requested service. My service request was also done the same day and at a fair price. Thanks Bill!!

Krishna Mohan Das

Service Consultant Dave Ferguson was very courteous and professional. I had a great experience.

Scott Heckert

I have bought 4 cars from Newark Toyota World and have had a positive experience each time.

Balmain Stone

Had a great experience Newark Toyota World . Chris Delpeche was the best. I was refer to Chris by my brother-in-law and this is what everyone should expect when purchasing a car. Chris delivered my 2015 Avalon Hybrid to me by driving fro Newark DE to my home near Baltimore, looked over the car and within 30 minutes papers were signed. Did not spend 2-3 hrs or more in a dealership. If a could I would trade my wife's 2018 Chevy Equinox . Will recommended to anyone in the market for a new or used car.

Shahab Ilbeigi

Advice from someone with a doctorate in Mechanical Engineering who has has auto industry experience: NEVER DO YOUR SERVICES IN THIS LOCATION. I did my 10,000 miles Toyota Camry service in this location, and when I got my car back I noticed oil stains on the seats, dash, and door handles (pictures attached). I called the service department several times, but they never got back to me. I then called the main location to speak with a manager and ended up speaking with a front desk customer services at the location, she said the manager would call me but they never ever contacted me. I did several attempts but got no response. In conclusion, people here are very irresponsible. Don't go there.

John Pankowski

Wasn't a terrible experience. Wasn't the best experience. Felt like the salesman was more concerned to get me out before closing

Joseph Gorenflo

Best dealership I have ever dealt with. At age 81, I have dealt with many dealerships. I have wanted to try different brands of cars, but the service here keeps me coming back. We just completed our sixth deal. Never had any problems with our Toyotas

Jason Hyland

As a 2016 Toyota Corolla owner I was a huge Toyota fan because of their reliability and cheap maintenance. I have used this dealer in the past for servicing my vehicle as I have moved from New Jersey to Delaware, however, I’m done with this place. I have no problems with their services just the attitude of one of their employees. This morning I was out for a run 7 miles from my apartment and I had to use the bathroom. I knocked on the door and a grouchy man answered the door at 8:00 am on the dot and when I asked if I could use the bathroom and he said no and locked the door. I was shocked. I felt as though they would put more value on not just a customer but a person who was in need of courtesy. No worries for me as the Subaru dealer across the street kindly let me in their facilities and even offered me coffee! I spoke to three of Subaru’s employees and they were so kind it made my day. I guess when it’s time to buy a new car I will no longer be going with a basic Toyota. I’ll take my customer lifetime value elsewhere!

merry k

Had a good experience, got the car I wanted assisted by Chris.

Laura Gillooly

Jason was courteous and helpful. He went over all the inspection points and walked with my around my car to inspect the lights and other details with me. He went over all of my paperwork and talked me through what will be expected at my next appointment and asked if I'd like to schedule. Even with the car wash being down that morning, he offered for a free wash when it's back up as a courtesy. Very professional, efficient, and worthy of repeated business.

Christine Miller

I did not have any intention of purchasing a car the day I went to the dealership. I wanted to see what options I had first. After speaking with Bruce Low and the Dave Goodwin, they gave me a deal that I was happy with. Bruce was attentive and kept me in the loop and was straight forward with me. I am and honest person and expect the same in return, which Bruce and Dave did through the whole process. Dave Goodwin was helpful and friendly. He gave me several options and went over everything when it came time to sign the paperwork. He took the time to answer all my questions and explain in detail on areas that I was not clear with. I am a happy customer!

Jim Allen

Top notch car dealership. Professional staff, good selection, better pricing and great service department. Ask for Jim King and or Ken Steen, great team!

Tim Supplee

We sold a car to Newark Toyota World and could not have more disappointed with the lack of customer service. Almost 6 weeks after we sold the car to Newark Toyota World, did we receive a check for the proceeds of the vehicle. 3 weeks after we sold the car, we received a call from the new owners asking us why we sold the car. I promptly called the dealership to find out why they have not distributed the funds, only get get voicemail after voicemail. When I finally did speak with someone we were told to call the bank who held our loan to find out if they sent the title to the dealership. The lien holder had of course sent the title as soon as it received notice the car was sold. We were told we had to speak with the title department which of course was closed at the time. After many more phone calls and a few visits to the showroom did we finally get an answer that we would have a check the next business day. After the person we were speaking with says "well we are a multi-million dollar company." Right, so after we sign the title over, you cannot afford to write us a check. Not even after you have sold our car?! Now fast forward to when we actually received the check, it is dated 1 month ago! 1 month! Very disappointing. We are not in the market for a Toyota, and should that day come, we will never be purchasing from this dealership. Bottom line is if you are looking for service, look elsewhere.

M Baker

Recently had a wonderful experience here. Very friendly and service was fast and thorough.

Dinko Dimitrov

High level of Service

William Downer

Great service and staff. I've had three vehicles over the passed several years... total miles driven not including my lastest 2019 Rav4 limited exceeded 350,000 miles. Newark Toyota World Newark helped in providing service free travel.

Christopher Wright

This rating is based on two used car purchases from this location in a 2.5 year span. My first purchase in 2016 was easily a 5-star experience. Edgar Estrada was attentive, knowledgeful, patient, and insisted on me making a smart choice helping to save me money. The overall experience was pressure-free and enjoyable. My second purchase was unfortunately a 3-star experience. My initial call in response to an online inquiry ignored my written questions, though she dug up the info when I verbally asked. I came in the next day for a test drive to find the vehicle in a messy state. Granted, I was profusely apologized to for this, and they cleaned it afterward! The drive went well, and they held onto the vehicle for me until I was ready to make the purchase. Chris Delpeche did some of the paperwork over the phone for me to make it faster when I came in to buy the car. Him and anyone I interacted with were extremely pleasant and gave me honest answers to any questions I had. However, they seemed to know little about any pre-installed features of the vehicle (as in what it came with). I had to investigate the car on my own including reading the manual to ensure I didn't pay for anything it already had. In doing this, I saw that the "professional detailing service" I was told the vehicle went through managed to miss all three interior passenger door handles (covered in salt stains), left wipe streaks on the center display, and the edges of the screens, buttons, handles, etc were all smudged. A damp cloth and 30 minutes cleaned it all up, but nonetheless it was disappointing. Finally, I felt like there was some disconnect in the paperwork and setup process that made things a bit awkward toward the end, but everything did eventually get done. Overall the employees themselves saved the experience, and left me open to coming back in the future. Suggestions to Newark ToyotaWorld: - When calling a potential customer who inquired about an online posting, offer to provide info regarding trim, options, and price before jumping to scheduling a test drive visitation. - I understand that everyone has different levels of clean, but please make sure vital areas such as door handles and the touchscreen display are fully wiped down by your detailing service. - Investigate all features installed with a used car and discuss them in person, even if you think the buyer already knows. If anything, it will allow for upgrade recommendations to be specific to what's not included already.

Thomas Malanga

Took my wife's car in for brake inspection and new tires to Newark Toyotaworld. Cheryl Gephart was the associate who took care of us. As always there was a smile when we came in and a good morning. She called us later that morning to let us know what was going on with our car. It did not need brakes and the tires were done. We picked the car up later and we were very happy with the results. I've been bringing my truck there for years and never have had any issue. Newark ToyotaWorld is the only place I'll take our vehicles.

Julie Saville

Bill Chaffee, my service advisor was so kind, compassionate and thorough with his description of needed repairs. The waiting environment was conducive to working remotely. I highly recommend the service department as well as sales. Best experience in my history of owning cars!

Trina Crawford

ToyotaWorld is a great place to get a vehicle our salesman Chris Willis did an awesome job!! He knew exactly what my husband was looking for in a vehicle!! When we couldn't get into one vehicle he found us another vehicle and we are extremely happy with our purchase!!

Unknown Villager

My experience at Newark Toyota World was great! For my first time participating as a customer in a body shop, I surely enjoyed everyone’s generosity. Charles Albright helped me tons by offering a great deal and the best advice on what I needed to spend at a price that worked for me. For great service and genuine people, I recommend Newark Toyota World to anyone who needs assistance on their vehicle. -Niyah

Simeon Burroughs

Everything is great, all the time. From the service to the vehicles. Walk in and ask for Eric Mosely. It shouldn't be too long of a wait, He's selling. The staff is exceptionally personable. My family has purchased our previous three vehicles here and my mother just had hers serviced today. We always recommend them.

Bobbie Bradley

Dave was very helpful, knowledgeable and polite. He explained all benefits and was a joy to deal with. He made my stay very comfortable. Thank you.

Lisa Spare

The staff was very professional and helpful, answered all my questions, service was prompt!!

Barbara BArto

For many years now I have bought cars from Newark ToyotaWorld. I have had a great experience each time. My salesman, Mark B. is always honest and helpful in finding me the car that I need. Mark makes the car buying experience easy and fun.

Jessica Till

Just has the most seemless car buying experience to date! I've worked with Chris Delpeche twice now and will continue to go back for future purchases:) Happy customer!

Dan Ulibarri

Great experience and great sales department. They did everything they could to get us a great deal on a new car. Couldn’t have went better and we couldn’t be happier. Thanks guys!!

Brian Lawyer

Just bought this beauty on Saturday (2/9/19) and the experience and staff at Newark Toyota (especially Chloe) were amazing. I plan to go there anytime I need a car or truck going forward.

Brett Bussart

If you're looking to buy make sure you go to the Cleveland address, the Marrow address is for Services, not purchases. The crew was friendly, the service was prompt and professional. Very happy with my first visit. I will definitely be back.

mike santillo

Always have the best experience here. Chris Delpeche always my best interest. Gets me a real good car and deal I can work with. Nicest guy I have met at a dealership. I gave the whole crew an A++.

christiana ogunremi

Great customer service

sheila ruffin

Ajay is wonderful. He will try every thing he can to get you what you want. I really appreciate his attention, professionalism, and patience!!!

Mikhal Szabo

Chloe was fantastic. She was persistent but not pushy - just super helpful. She was very knowledgeable about the vehicles we were looking at, and helped us find precisely the (certified!) pre-owned car we were looking for.

Geoff Heath

We just went to Newark Toyota World to check out a few new cars and maybe take a test drive. Eric Mosely assisted us with a test drive of a 2019 Highlander. Everything was casual and no pressure at all. We received a great deal on a new 2019 Highlander and a nice offer on our old Highlander. We ended up purchasing a vehicle that day. The entire process from test drive, purchasing and financing was very relaxed, with no pressure. We were offered options, but never pressured into purchasing anything we didn't want. Everything was explained to us throughout the entire process. We would highly recommend Newark Toyota World to anyone in the market for a new Toyota (especially Eric Mosely).

Jeanne Beadle

The dealership was nice and clean. However while negotiating the price of my vehicle they tried to charge me extra for options that were built in to my vehicle. I also was not given a full tank of gas. When I asked about it I was told that was only a standard for new vehicles. I felt that the $20,000+ I spent should warrant a full tank of gas.

Huyen Tran & John Izenour

Mark Truong went above and beyond for us in the purchase of our 2019 Sienna. Helped us find the model that best suited our needs and then had a few custom items like remote start. Truly exceptional service. Thank you.

Bing's Bakery

Excellent customer service. Thank you for always helping when we need it.

Deborah Howard

Staff was very friendly and professional! I got everything done including my recall in 2 hours! Waiting area was comfortable and I enjoy the little area outside as well!

SonoMom

Chris Delpéche is absolutely amazing! My mother has been working with him for over 10 years and referred me to him. We got there and the car I mentioned was parked and ready for me to test drive and even after changing my mind on a car he still took the time to get another car for me (which I fell in love with)! He worked with me as far as my loan and everything! I absolutely suggest you speak with Chris at Toyota world! I drove away in my dream car!

Michele Cafini

Awesome customer service. We went in close to closing time to check on a used car and Edgar went above and beyond to help us out!!

Weishou Shi

Salesman Ajay is the man, It was my first and only time I spend there and I bought a car from him. He made the buying car process relatively simple and easy. Very nice guy I would definitely recommend each everyone of you if you or your families are in market for a Toyota, he’s the guy you should go to. Good luck with everything Ajay.

Michael Kugler

Mark Truong and Doug Manning were great. I was a difficult customer and they gave me the deal I was looking for and I left happy. I appreciate their efforts.

Brian Rorabaugh

Great experience buying a car from Eric Mosely , Stop by to see him tell him Brian Rorabaugh sent you

Jack Pavelko

Great service as always. I would not go to any other dealership to service my Toyota vehicles. Jason Curley and all the service team are extremely helpful and polite.

Janice Polack

Chris was very pleasant and patience, great SERVICE.

Sebastian Acosta-Nijamkin

Mark Truong was great! He was able to get me the car I wanted at a great price. Mark understood my needs and followed up with me every step of the way!

vijay Fernandes

Love the luxury this car provides , feels really good to own this SUV which runs smooth and gives a good view of the road while driving. Comes with good safety features. Good buy , worth it.

Lou Mannino

It was a delightful pleasure and experience working with your Sales Manager-Chris Delpeche. He really took the time with me to explain, demonstrate, and , illustrate how my new 2019 Highlander 'Smart Car' worked. Chris was by far the most knowledgeable car sales person I have ever dealt with (there have been many). He certainly has done his homework which makes a customer like me feel positive & comfortable when spending as much money as I have purchasing this 2019 Highlander. Great experience, great laugh and very relaxed when working with you. I would recommend Chris to any of my friends who may be in search of a Toyota! Lou Mannino

Peter Chrustowski

I had a very positive experience with Dave Ferguson who assisted me with getting the proper maintenance for my Toyota Highlander and with making sure that I got all of the discounts that I was entitled to. Thanks!!! Regards, Peter C.

Ernesto Aleman

They did a great job on my install and the person who was helping me with my order showed professional work and great communication with me, I’m glad to see them again on my service

James Linville

Color of the leather seats is a big improvement, but leather on front seats doesn't fit smoothly and the installation took longer that expected.

Sunny Shah

Car buying experience went very smoothly. We bought the car in 3-4 hours and went out from showroom with new car keys in hand.

Jackson Drury

Fast service! 2 hours start to finish from the time I picked a truck to the time I drove off the lot. Thanks Ajay.

Jennifer Dost

This place is awesome. Mark Truong was very helpful and knowledgeable. I told him what I wanted in a vehicle and he made sure to find the right car I was looking for. If your in search of a new or used vehicle go see Mark Truong. I can promise you he won’t disappoint.

Chuck B

I had a great experience with Mark Truong purchasing my new RAV4. When I visited the showroom, I had a firm plan as to what I wanted and what I wanted to spend. Mark didn't waste my time and was able to meet my expectations and was able to get me out the door with my new Toyota within a couple of hours with absolutely no problems. That included spending time with my wife and I going over all the new features of the new RAV so we'd understand all the new tech. Thanks again, Mark!

Stephen Craft

As usual, I had an exceptional experience getting my 2007 Avalon serviced at Newark ToyotaWorld. I have been buying and servicing Toyota’s there since 2005, and have been very pleased with my relationship with them. Thanks ToyotaWorld!

Carrie Milza

I had an excellent experience at the Newark location yesterday. Jason and the service department are very professional and completed my work on schedule. Thank you!

Jim Brown

My services needs were handled with great care and delivered everything as promised. Thank you.

Jessica Lauver

Chris & Dave were wonderful getting me into the Prius of my dreams. As you know, the car-buying experience is loooong. These gentlemen were engaging and personable while going the extra mile to take care of my needs as a client.

Christopher Whallon

Top notch dealer. Not pushy, fair, car buying here is about as good as it's gonna get.

Jabreeah Harris

The care and attention in this dealership is amazing. I had the honor of working with Mr. Eric Mosely to begin the process of purchasing my first brand new car. He was very pleasant to work with, truly showed love for what he does. He is swift on his feet and able to answer any questions that I had. I highly recommend anyone to work with Mr. Mosely if they are ever looking to purchase a new car. He won’t disappoint. Ps. I LOVE my brand new 2020 Toyota Corolla

Harika B

This was an extremely horrible experience that I had here yesterday. I went to buy a new car and they offered me a normal price without any discounts and I have told them the quote by another toyota dealer for the higher version.But, they could not make even close to that price for a lower version . That is also fine, but they spoke to us in a very rude manner and he offered me a meal if I could get that in any toyota showroom. I will never come to this one again and never recommend anyone to go.

Tom Fiji

Excellent service and a pleasure dealing with Dave Ferguson!

Michael Sadowsky

Helpful, and friendly sales associates, but just know when you go to leave, it's a high pressure dealership.

Melissa Dreisbach

Ajay (one of the employees) was great. Very informational wasn't looking to buy but will look at in the future.

Reginald Jefferson

Dave was very helpful and explained the work that was done to my 4 runner and offered to schedule my next appointment. He went over my bumper to bumper inspection with me. Great job.

Joe Mackley

Jason and his crew always do a great job! And with all the driving I do I am there a lot.

William Dadson

I was very pleased with the service. Mr Luis Lopez was superb in his handling the servicing of my car.He was very curteous with great customer sevice. All those who worked on my car did a mgnificent job.

Meg McClashie

Eric Mosely went above and beyond to get us the perfect family vehicle. Very professional and courteous. He knew what we needed and wasn’t just trying to make a sale. All around great guy! We would definitely recommend Eric and Newark Toyotaworld.

Danielle Ortiz-Martin

This was my first time buying a car so i was extremely nervous. When you ask for advice from other people they always say “be careful when buying a car they might try and sell you a brand new expensive one” that wasn’t the case here. I went in with the car i had picked out on the website and Chloe took everything from there on. They worked with my credit, my financials and current car insurance and made sure everything was squared away before i left. I definitely recommend buying a car from here.

Judith Henry

I give Eric Mosley lauds and accolades for the service he provided me. This is the second Camry I purchased from him in three years. Eric's genuine care and concern goes above and beyond the norm. He is an outstanding and knowledgeable sales representative for Toyota. He stays in touch with me throughout the years. I consider him a true friend. On a scale of 1 to 10, Eric deserves a 15!

Sharon Squire

Ken was our salesperson, and he was terrific! He did everything to make sure we felt comfortable and happy with our purchase. Super service!

Beverly Levering

4th new car from here should answer it all. Service is also great.

Lala Babe

My Avalon was totaled in an accident. I decided to try Newark Toyota instead of the Toyota dealer I purchased my previous 2 cars from and I’m so glad I did. Neil Gibson was my Sales Rep and gave me excellent service. He took the time to show me several car models explaining in detail what each one offered. I decided on the RAV4 and am so very pleased with the auto and the service I received. I highly recommended Newark Toyota and Neil Gibson!!!

Lester Hoffman

Waited over 2 hours for a scheduled oil change. Be prepared to wait when you come here. They get paid hourly so don’t expect them to show any hustle. Lousy service from check in to check out. Not my first time either but will certainly be my last.

JOSEPH JOLLY

This is my third vehicle from Ken. He is great to deal with. Very knowledgeable and fair.

nick lex

Had such an amazing experience here. Chris Delpeche guided me through trading in my car and helping me leave with a brand new car! This helped me with everything I had questions about and even went as far to stay after closing while I contacted my insurance company! Unmatchable service from anywhere else! Definitely glad to be a part of the Toyota family now!!

Vane

I recently bought two cars with Ajay Bhan and he is an excellent sales person, very funny, courteous, friendly. That makes him a great seller. Thank you very much for all you did for me and my family.

ESLCommando English

I had a good experience at Newark Toyota World. Ajay Bhan was very helpful and assisted me with everything I asked about before, during, and even after purchase. The vehicle was well detailed and all questions were answered. I would definitely look here for another vehicle in the future if I need one.

Alexis Kulesza

Hands down the best car dealership and people we have ever worked with! Neil and Jeff were amazing to work with. They genuinely cared about the customer, wanted to make us feel comfortable and were no BS people. We did not feel pressured to buy and they were NOT salesy. They worked with us to make sure we were able to get the truck we wanted in the price range that we were comfortable with. They also gave us many different options to choose from. They were both personable and down to earth. If I could give them a 10 I would! The financial staff was also very wonderful. Aaron and Katie were so kind and gave us a menu of options to choose from and were very thorough when explaining our terms. If you are looking for a new or used vehicle you need to go here. We will definitely be referring everyone to them!

Mary .

The lyft service to work while my car is at Toyota getting the oil changed is super convenient!!

Serhat Ture

I went Newark Toyota for 15 000 miles maintenance without an appointment. I was greeted professionally. I did not wait, they took me immediately. Just 25 minutes done. After they explained everything. I'm really satisfied. Very professional, polite team. Thanks

Melissa Armbruster

Great customer service . Quick service and professional

Shirley Whitfield

Received an amazing offer letter in the mail as a loyal Toyota customer so we called and spoke with Rose who was upbeat and positive and confirming of Toyota's commitment to us as longtime Toyota customers. We scheduled an appointment for 2 days later with the intention to upgrade from a 2014 and re-establish our warranties. When we arrived, we met Ken in the parking lot who was nice as pie and was a longtime salesperson for ToyotaWorld. He saw us looking at the newly released RAV4 XSE Hybrid and immediately allowed us to drive it. He was very knowledgeable about the car and the differences between XSE, Limited and VLE models. Unfortunately, it broke down pretty badly from here. Turns out that they did not actually have the XSE car my husband had discussed over the phone. We thought it best to begin the appointment by thinking through a few of the financials at a highlevel to ensure we could look at cars that were in our budget (approx. $30K). Therefore, we asked Ken if we can begin the budget conversation early and he said 'Not Yet' for 90 minutes! We went to the General Manager Jeff Ickes and he made it known that the letter we received was just a marketing ploy and not meant to confirm Toyota's commitment to loyal customers. He said the XSE we were looking at was in high demand and really did not care whether we bought it or not because 'that car will sell tonight to someone else in a couple of hours'. He also said the XSE parts made in China are being held up by the Trump tariffs but perhaps in October the new US factory will be able to get XSE cars to dealerships in a timely fashion. He never asked if we wanted to upgrade our 2014 to something else on the lot nor did he care. He advised we simply buy the purple 1 XSE he had or go home. He said all of this with a smile and a laugh but nevertheless offensive to us after being baited and held for 90 minutes while Ken was running around pretending to find new inventory. Finally, minutes after this conversation with Jeff, Ken had located a color that was suitable but wanted us to buy it without driving it from a sister dealership 40 minutes away for $37K with a trade in value of our car $3K lower than Kelly Blue Book. The payment would have come to ~$700 per month. Now this is nothing for us since we both drive high end cars to work, but we came in only wanting to upgrade our 2014 front wheel drive, to a 2018/2019 All wheel drive. We had in mind a payment of about $400. We politely said to them that the ToyotaWorld instore customer service could have worked a lot better if Ken had asked us at the beginning of the appointment what we would consider as payment and what features we were looking for. We would have told them (as we said to Rose) 1.) 2018 or higher, 2.) All wheel drive, 3.) $400 payment, 4.) trade in value of $14,000. We left feeling baited, insulted, cheated, and want no part of ToyotaWorld nor Toyota for a long while. Rule #1 in business, if you get a customer ready to buy, don't let them leave unhappy. Would have been great to have Ken, Jeff, and Jim exclaim, 'hey we want to keep you as a customer! The car you want is out of your price range and not in inventory but we can satisfy your requirements by upgrading you to a new 2018 AWD gas model for two years and then we will switch you into the XSE since by then the inventory will be in a better place.' Sending this to the owner of the franchise in the event he wants to do something about the linear myopic customer service model. Bottom line is that Toyota could have had sales tonight of $67,000 (ours and the XSE that will sell tonight) but instead they went out of their way to dampen a $30,000 sale. Is this a business?????

D

Nice dealership with friendly people. Went in to see a truck posted on a car website and had the pleasure to deal with Edgar who was very nice and knowledgeable. A few hours later we drove the truck home. It was a very easy and pleasant transaction!

Wes Chandler

Aaron Hickman was very helpful during my visit to Newark ToyotaWorld. His friendly personality made me feel very welcome and comfortable enough to talk about what I was seeking without feeling any pressure. I told him everything that I was looking for in a car and Aaron tried his best to find the perfect car for me. I’m very satisfied with his service and would recommend him to anyone looking for a dealer who is knowledgeable about his work, professional, and welcoming to his customers.

Guillermo Ortiz

At Newark Toyota World we were treated excellent to both myself and my wife. I am well appreciated by the seller in his kindness the good deal. I am also grateful to the entire sales department for the process of purchasing and signing documents. At Newark Toyota World do not let you go empty-handed and always look for the alternative to approve for an automobile. Very good service we are pleased by all the deal. Thank you, Guillermo Ortiz-Rodriguez

George Juergens

Excellent service and efficient use of time.... NTW service operates like a well oiled machine !!!!

ricardo martir

Exceptional service by Mark Troung. Helped me find what I needed at the best price. If u ever visit this dealership ask for him.

ozgard .

If there were 6 stars I would have given Newark ToyotaWorld it. I made an online time reservation for Saturday at 1pm. I was hoping to get in earlier so I arrived at 12:30. I drove into the service center and was promptly met by Christine. She asked me if it was my first time coming in (it was) and what I was there for. She went over what they would do and where I could wait. I asked her how long it would be and she told me it would be around an hour. I waited in their spacious customer area and helped myself to a complimentary beverage and watched TV. About an hour later Christine came to me told me what was done and showed me where my car was. I was pleasantly surprised by the entire experience and I am now very big on Newark ToyotaWorld. I highly recommend buying a car there and taking it fir service there as well. Great service center.

Mike Gallagher

Had a great experience here purchasing my first car. Salesman Chris was very patient and thorough in helping me find the right car and getting a great deal. The rest of the team was also very helpful in getting all the details and paperwork finalized. Would highly recommend!

N Robinson

Mr. Eric Mosely was extremely helpful, professional, and most of all friendly. His service was top notch!

Rob Compton

I was very happy with my experience with Aaron Hickman and Newark Toyota. Aaron was proactive in searching for a reliable car for me and was quick to answer questions as they came up. As a first time car buyer, the process was very smooth; Aaron makes it easy! I would recommend Aaron to all my close friends and family.

Sharri B

Great experience, our salesman Mark Truong was very helpful, knowledgeable, and friendly! The whole staff made buy our Highlander a great experience!

Courtney Ward

This was my first service since purchasing my car and I was able to text in to make an appointment which was so convenient. When I arrived I was greeted and they took my car back. I was told when scheduling it would take 1-1.5 hours and I was in and out within 40 minutes! Great service :)

lauren fazio

Always a great experience with Toyota on all my car leases. Great customer service always and great quality of cars. The salesman, Eric Mosely is the best! He is very friendly, patient, and helpful and always makes car buying an easy process

Quiana Wise

My experience at ToyotaWorld was AWESOME!! The staff was very friendly and helpful, but special thanks to Eric Mosley for all his help.

Jamie Robinson

Had the best experience at Newark ToyotaWorld! I never felt pressured and the team asked if I was comfortable at every step. I absolutely love the Corolla Hybrid and I think I got a super good deal. Not a single negative comment I can make about this dealership.

Rosanne T

The service at Toyota World has always been excellent and this time was no different. I brought my car in to have them troubleshoot a problem with dashboard warning lights randomly lighting and to complete some regular maintenance. Bill was very professional, polite and accommodating. He explained everything, followed up with phone calls to provide me with updates, cost estimates and arrange shuttle service to bring me back to pick up my car when the work was done. The problem turned out to be a weak battery. I appreciate the good service, extra care, honest assessments and helpful, friendly staff.

Samantha Ryan

I wanted the car so badly walked away from it twice and Chloe and Damon worked their magic to get me in my new car. I am grateful they did. Thank you so very much I'm in love and you guys will see me in the future great team of people working there.

Kathleen Lawler

What a wonderful buying experience. Everyone was no nice and helpful. They explained everything in detail and answered every question openly. They worked out details to budget. I am very pleased with my experience and would recommend anyone buying a car to check them out. And a special thank you to Brian McDaid for your referral and all the assistance you gave during the process.

Ethan Robinson

My 10k mile service went very smoothly. Still need to address the TSS sensor but they have the part on order and will repair next week. Looking forward to getting them to put a new Fox suspension lift in the Tundra. Thanks Newark Toyota!

Gary Simpkins

As always, great on time service! No problems.

Simon Burns

Wow- what a great experience I had working with both the dealership and service department of Newark ToyotaWorld!!!!! My wife had an emergency issue with her 10 year old vehicle and we were forced to limp her car off the highway and into the service dept. Completely booked with appointments, it would be impossible for the car to be diagnosed that day….. Jamar in the service department went out of his way to make sure that we were taken care of- he set us up for an appointment first thing the next day and made sure we were provided a rental car so we could get home. After inspection the vehicle problems Jamar was honest and up front about what was needed to return our car to safe working order again. Due to the age of the car and the number of things we needed repairing- we decided to see what might be done on the sales side of the house. Jamar reached out and put us into contact with our VERY helpful and friendly salesman Chris. After arriving at the dealership that evening we were met by Chris who worked with us to see what options we had with our situation. With 0 pressures at all we were able to make the decision to purchase a new vehicle at an amazingly good price (0% finance & rebates!!) and all incurred costs with our disabled vehicle were absorbed. Chris helped us with ease in choosing which vehicle was best for us based on what features/requirements we had. From start-to-finish, in both Service and Sales, we were truly taken care of like family by the Newark ToyotaWorld team. I cannot give enough praise to these locations and their employees and highly recommend doing business with them!!!!

Kelley Nash

⭐️

Samantha Raftovich

My sales person absolutely made my car buying experience an enjoyable (and fun) one...thank you, Neil Gibson! I wasn't set on buying a Toyota, but was surprised and impressed with the new Rav4, and Neil and his coworkers made the process easy, straightforward and fast.

garey stathes

Excellent customer experience. We were very comfortable browsing the lot and showroom at our own pace. When we wanted more information, a salesman was eager to help. Our sales professional was Eric Mosely. He was very knowledgeable about the product line, options, and the differences between other brand cars when compared to Toyota. There was no pressure or hype and a good vibe in the showroom. The car we wanted was not in the lot. Rather than try to sell us their inventory, Eric searched for and found us the car we wanted. We made a purchase. The day of the purchase, Eric ensured all went seamlessly. No issues. Everything was as promised and the car was in perfect condition. Eric the time necessary to explain the options and we went on a test drive before we closed the deal to make sure we were completely satisfied. This dealership offers their own unique Rewards Program which helps managing maintenance costs with purchase reward points. Also, the program offer discounts from local area merchants as a gesture of goodwill within the community. It is about selling cars with bent on customer care, community involvement, and friendliness. A great place to shop for a car.

Nancy Powell

Bought a pre-owned Prius. Eric was quite knowledgeable and a pleasure to deal with. Highly recommend.

yolanda grange

Awesome Service Mr. Mosely is the best! I've known him for many years. He sold me my first vehicle when I was 19. Fast forward.... I had a 2014 Highlander preowned that I loved. I wanted a newer SUV and decided to reach out to Mr. Mosely. Initially, I decided to wait because the price wasn't what I wanted to pay. Then I received a call a couple weeks later from Mosely about a price cut on the vehicle I wanted. I am so happy to be in a 19 Highlande SE. Thank you again Mr. Mosely for your patience with me through the process.

Jeanne Hoyle

We bought two Toyotas from Ajay at this dealership, one new and one certified used. Both experiences were great. In each case he delivered exactly what we were looking for. I will be contacting him soon for a third Toyota. I am currently looking for a preowned car for my daughter - he will be my first call! I know that he will listen to our needs and deliver in our budget. He does not play games. Also, service department has done a wonderful job on both of our cars.

drmom4u2 .

I have always received courteous and excellent service. I'm a customer since 2006- and I used to drive to them from Bethesda after the help they gave me when visiting Delaware. I've since moved to Delaware and am on my second Toyota and they are still my service center of choice. I was just in again on April 13 and Jeff was terrific with the service. These folks bend over backward to make sure you are well taken care of and I could not be happier!

John Mcdaniel

Ajay, one of the sales men was awesome, he answered all my questions very quickly, and knew how to really treat a customer. I had a few issues with my purchase getting it registered, but he he took care of it right away. A great place to do business. I highly recommend him and these guys.

Lynn Stanton

My first experience was fine - second - absolutely horrible! Four hour wait for something that should have taken less than two hours maximum -(even though I had an appointment and was promised work could be done in the agreed upon time frame!)....wrong pricing (naturally, in their favor).......excuses, excuses, excuses from service management!

Frank Marz

I was looking to buy a 2019 Corolla LE and the employees there were incredibly helpful. Chris Willis ended up guiding me through most of the experience and truly went out of his way to make sure all my needs and asks had been met. He was incredibly personable and even went as far as getting me a nicer car than I planned on with a price I was very happy with.

Jo Anne Stewart

Chris Delpeche is a great salesperson!!! Second car with him as our honest salesmen.

Gunay Ozturk

Dave is very polite and helpful. He is a great asset for Toyota

Gideon Kamau

Nice place but no one noticed me in the lot but I like there display better.

John Reitemeyer

top shelf service from start to finish

Christopher Calloway

Have always had great customer service from Newark ToyotaWorld back when I had my Highlander and even now that I own my Camry. Easy to get a hold of, knowledgeable staff, and the most dependable brand in America. Can't get any better than that.

Ric Powell

Jeff Sherrod took good care of me during my 5/2/19 service appointment. He explained all of the recommended & available options for this visit and got me in & back on the road quickly. The service here just keeps getting better.

Lisa Tanner

I would like to say for my first appointment, I was thoroughly impressed. I will definitely be back for additional services.

R. Kinney

This was the 3rd car we purchased with Chris Delpache. Again a great experience. I would highly recommend him to anyone looking at new or used Toyotas. He's always very helpful, let's you take your time through the process, and of great integrity.

Y D

I got the quoted price for the car I was interested online and made an appointment to check it. When I was at the store, I was informed that car was already sold. Kind of disappointed. Then I was shown a similar car but with "more" options. Especially I had to get the "paint & fabric" protection for additional $599, which I do not need at all. Later I found out by google that is one of things to avoid from dealer and the chemical used for this was super cheap from Walmart. Anyway then I was told in order to get the quoted price, I had to do finance, which was not mentioned in the quote at all. By the way it was really a long time at the store (I came to the store at ~10am, out ~2pm). I was hungry, tired and did not really negotiate the price, which I regret the most. Later I found out by google again other people in DE get the same model with discount (MSRP minus OTD) at least $1000 more. adding together with the unwanted $599 paint & fabric, I paid $1600 more in total. I should never buy anything if I do not like and never made any decision if I was really tired. This lesson cost me $1600.

Patricia Puszkarczuk

Buying a car is always scary to me, but not here!!! This is my third purchase at Newark Toyotaworld. All with Mark Barto. He is very friendly and knowledgeable. The rest of the staff is also friendly and willing to help out. Being a single mom, I need to watch my money and Mark worked with me to save my hard earned cash. I am in love with my 2015 Sienna and all the fancy gadgets. Great experience, thanks everyone!!!

Keeping ItReel

It was a GREAT experience. Here my sale representative was a great guy. Would recommend to anyone and will make sure I come back in the future and send them to Aaron Hickman

Daniel Callaway

Dave is THE most professional, hard-working, passionate, and diligent I’ve ever encountered at any car dealership in the county. He provided me with all the accurate info concerning my car, gave me his personal experience and recommendations in order to keep my car on the road and keep me as a Toyota customer. Newark ToyotaWorld is beyond blessed to have such a manager providing service there. Thank you again Dave for everything!

Beatriz Betin

They were very helpful until I bought the car, after that it was nothing but headaches! I would give zero star if I could. It took almost two months for the spare key of my brand new car to be made and delivered! Yes, it was missing. The salesperson who attended me doesn’t know what he’s doing. My temporary license plate will expire in one week and I still didn’t get my tag and documents from the DMV; sent an email and once again received a very vague response. Do I drive with an expired license plate then?

Karin

Dave Ferguson is not only a very nice guy, but he is very knowledgable. He gave me updates on my vehicle’s status in the service department. He explained everything to me thoroughly and answered all my questions. If you’re lucky enough to have Dave as your service advisor, you will have a great experience.

J B

Cheryl and all the service writers are real pros. The service facility is first class, including the waiting area. It is so easy to schedule service on line and their prices seem to be reasonable. What else can I say, Newark Toyotaworld is where I take my business. Thanks. I'll be back next month for tires.

Lori Mann

Another great experience working with Chris Delpeche at NTW!! I have been purchasing and leasing vehicles through this gentleman for well over 10 years now and he has never failed to provide great service throughout the entire process. He communicates frequently and makes every effort to ensure that I am comfortable with the vehicle that I have chosen, as well as understanding the financial details and implications. Though I have leased many vehicles, the finance department walks me through every step and takes the time to answer any questions that I might have. And of course, I love my RAVs!!!

Brittany Quinn

I had a great experience car shopping at Newark Toyota World. The salesman, Aaron Hickman, was very knowledgeable and laid out all of my options in terms I could understand. He was friendly and not pushy at all! He truly made my experience stress free. I will definitely keep him in mind for my future car shopping needs!

Dayzha Washam

They are very welcoming and friendly. They made my buying a new car experience very fast and easy. I highly recommend buying a car from here!

ushi kohn

Great experience when buying a car here. A jay Was a wonderful sales person, worked everything out within a day, took care of everything. Was a pleasure. Hope to be back.

joseph collins

Ajay Bhan Was a wonderful sales person got the car in for me within a day took care of everything He make sure what I wanted that I got.Calls me back within minutes and calls to make sure everything is ok with the car and to sure happy with it.

Superman

Bill Chaffee is wonderful!! I had a difficult situation with my vehicle and Bill was very understanding and empathetic. Worked with me every step of the way to resolve my problem. Another reason why I will always be a Toyota customer!! The entire service department is fantastic. From top to bottom. Always a great experience.

Jasmine Stone

I love my car, non stressful experience. The whole process was smooth and no pressure. Actually, our family has purchased 5 cars in the past, and will always use Toyota World. The service, customer service, is on point. Ken Perdue is the best sales representative ever! he listens to what your needs are, is personable and works with you. Oh, and I was impressed with the follow up calls to make sure all is well. Such an awesome, caring person. Love Toyota World!

Angelica Thompson

If you go ask for lydia, she is absolutely fantastic and so friendly. Not your typical sales person she will work to find a car for you! Even though I ended up getting my car from somewhere else she was a great help to me throughout this process!

Dana DeWolf

I very recently had the distinct pleasure of dealing with Karen Avellone while looking for a vehicle. Straight, to the point and with my best interests in mind Karen delivered me a beauty at less than what I anticipated paying. I'd say it was too good to be true but it truly was the best car buying experience I have experienced in my entire life. HIGHLY RECOMMENDED

Lonnie Love

Please stop by Toyota World of Newark for your new and used car needs! I have purchased several Toyota's and my most recent purchase is the Rav4. Stop by and ask for Eric Mosley! He provided excellent customer service and outstanding knowledge of all of my financial and insurance needs. Yolanda M.

beauty And the brees

My fiancé and I had a great experience buying our new car. When looking for a car, go to Neil! He is so genuinely nice and helpful...if you want someone who is going to be honest and help you find the car is the best fit for YOU then Neil is your guy!

Chris Ringgold

The staff goes above and beyond to satisfy the customer. I enjoy doing business with Newark ToyotaWorld Service Department.

Tracy Evans

Going to Toyota World will not disappoint you. Please check this place out before making any final decisions on another vehicle. They want your service and it shows. Other dealerships don’t care about you but this place shows they want to actually match you up with the right vehicle and price.

Jonathan Lane

Mark Barto is an excellent salesman. He helped me find the truck I wanted with the features I asked for within my price range. If you decide to buy or lease your next vehicle with Newark ToyotaWorld I highly recommend you ask for Mark. Trust me, you won't be disappointed.