Reviews of Newark Chrysler Jeep Dodge RAM (Car Concessionaire)

Paul Stambaugh

Great place to purchase a new car!!!

Michele Miller

We purchased a new Ram 2500 diesel truck yesterday and were very happy with the transaction. Chris Smith was our sales representative and he was very professional and easy to work with. He was able to get answers to all of our questions. We are happy with the fair negotiation process. Chris made this experience easy! Thank you again Chris Smith.

Dominic Chickadel

Very nice dealer. Had a good experience.

Daniel M

Couldn't have been happier with Adrienne Lombardo as my salesperson. She was recommended to me by a friend who recently bought a car from this facility and she did not disappoint. Adrienne was very knowledgable and helpful, as well as respectful of my time and she worked with me on several issues I wanted resolved with the car before I bought it. Highly recommend her and Newark Chrysler Jeep Dodge to anyone looking to buy a new Chrysler or Dodge automobile.

Rob Forenski

Sales associate was great and his name is spunk

Susan Connell

Their service department doesn’t honor warranty work. A lifetime warranty ion the power train was denied. We are no longer going to recommend them and we will find a new dealer for our next car. Very disappointed!

Sean Maguire

Very helpful and courteous!

Valerie Warburton

I bought my 2016 Jeep Cherokee Trailhawk from Adrienne Lombardo at Newark Chrysler Jeep Dodge on Cleveland Avenue in Newark, DE, and had a terrific experience! Adrienne makes it a point to know all the facets of the various products and did a great job demonstrating the vehicle. She had reached out to me via text message when I went through the Consumer Reports Car Buying Service and even though it was her day off when I responded back to her, she immediately answered my text message, I told her what vehicle I was interested in, she asked about my trade in and set up an appointment for the next day. I was in and out in a little over 2 hours and that includes financing! She is a dynamo! Very customer focused and a straight shooter - I highly recommend her to ANYONE in the DE/MD/PA area looking to buy a Chrysler product.

A Google User

Adrienne,I would like to thank you for your making this a smooth and pain free experience. I can honestly say it was the by far the best service I have had when purchasing a vehicle. Your passion and knowledge for the vehicles you sell is what sets you apart.

Saquenta Williams

Today I went to the Jeep Dealership in Newark.....I must say I was extremely impressed with their hospitality....Once I arrived I was immediately approached with a smile by Salemans Dan....Dan was awesome...He listened to me and found exactly what I wanted...He actually found me an even better car....He told me don’t doubt yourself, I can make sure you’ll leave here with the car you wanted and I sure did! The manager Lonnie was awesome as well he went above and beyond to find me the best deal the bank! He found me a rate I was happy with and came back a second time with an even better rate! They are extremy helpful here....They don’t just put you in any car....I left today extremely happy! They should have all 5stars! Thank you Dan and Lonnie for my 2018 Jeep! It’s a beauty

james cameron

Went in for an oil change, very friendly service!!!

Emecee Ellison

We weren't even out of our vehicle before a sales person dashed up to us and started talking. Tried to get us to go inside (probably because he was sweating profusely) even though we plainly stated we were only looking and aren't ready to purchase yet. When a customer says that, back off! Offer them your card and let them know to come find you if they need anything today, or call you with questions they have at a later date. Male salesmen, take a hint... WOMEN ARE NOT STUPID. We can be knowledgeable about vehicles, ya know. Even if we end up deciding on a vehicle like what we went to look at... We won't purchase from here.

lisa lisa

My salesman was Tony. He is 5 stars everyone else is 3 stars

Gee Dawg

My first visit to this dealership after using Carman for years. Tim was prompt, courteous, informative and catered to the customer. Equally, Red the shuttle driver was also quite friendly and courteous. I had work done that the other dealer diagnosed and provided an outrageous fee for. Not to mention I can never get an appointment the same week much less the same day with Carman, even for something simple. Newark Chrysler got me in the same week and repaired my vehicle without it costing a ridiculous price. I must say that I'm using them from now on based on this first visit.

victoria shores

Sales team is great

Mandy Sinhal

Very poor customer services they dont attend you

Letícia Langner

Tim McCurdy gives a great customer service!

Joseph Tomb

Great and fast service.I have had my car there numerous times for oil changes and recently brought it in for service on my a/c and coolant line. I own a 2014 Dodge Avenger R/T and the service manager and the service advisers have always treated me with respect. Wayne is fantastic as is the rest of the employees in the service department. Not once did I feel like I was being taken for my money and they get the work done fast at a reasonable price. I will be going back later this week to have the rest of the work done and I am confident in their work.

jill fitzsimmons

Best service department compared to Brandywine Chrysler Plymouth Jeep. Prompt, courteous, and got the job done right the first time. After weeks of horror with Brandywine I came to Newark and within 5 minutes my problem was diagnosed and fixed within a week. Only place I will take my car

Jeremy Richardson

Adrienne was incredible while helping us look for my new Jeep! If you don't have any specific sales person in mind, while you're shopping for a vehicle, go see her! She really knows her cars!

Donald Blodgett

This is the 2nd car I've bought at Newark Chrysler Jeep Dodge and Ram. My Salesman was Tony Stanley both times. I highly recommended Tony Stanley, he takes his time explaining and making sure you get the right car before you leave the dealership. I must have drove a dozens cars with him before I finally decided. I really appreciated his time he gave me and patience. He goes the extra mile to make it as stress free as possible. Thanks Tony! Will be back in the future.

Meghan Klotzbach

We saw a good review for Adrienne online and requested her when we went in to buy a jeep. So glad we did! I hate dealing with salesmen, so it was refreshing To deal with a woman who wasn't pushy and even came in on her day off to finish the deal the next day! So happy with my jeep and the experience we had!

Colleen H

Chris Smith ! I can not say enough about him ! He is truly a rare find ! He made the experience so easy , and was so thoughtful and considerate! Others in the dealership need to take a lesson from him !! I will refer everyone to him

Anthony C

Don't have your vehicle serviced at the Newark service department, you will regret it. I took my truck in for general service (fluid changes) but also let them know of a clanking that I was experiencing and smell of oil burning on the engine. $1400 later I picked up my truck. I drove it for about 20 miles (1 day) and that's when the fun started. I felt a bang and then it sounded like my wheel was going to come off the truck. I took it back to Newark Service department on a Friday night and dropped it off explaining they messed something up. They didn't look at my truck until Monday and explained that they over tightened a bolt and the part they installed broke off. But they also told me I needed new valve cover gaskets and that would cost another $500. I asked why I wasn't told that 2 days but of course no good explanation. When I said to fix what they broke and nothing else, they offered to install the gaskets if I paid for parts...they would cover the labor (another $120 out of my pocket). I picked up my truck this time and drove it for a few days and heard something jangling at the bottom of the truck, so back to the dealer I went for the 3rd time. As you can imagine, I am pretty fired up at this point and while I am speaking to Wade (who needs to go to customer service school) tells me the shuttle is running now but due to the snow it may not run later in the day. So they call me at 1 p.m., tell me they forgot to tighten a bolt but they cannot pick me up to bring me back to the dealer due to the snow. I tell Wade that someone needs to get me because I am now stranded at work. He calls me back 10 mins later and says sorry, no can do and hangs up. Finally, I convince the service manager to get my truck back to me (which was appreciated). I drove my truck for another week after this debacle and now it is accelerating on its own. Two days after I noticed the self-accelerating, the check engine light comes on. So I am back in the shop, but not Newark Jeep service this time and never again!

Dom Renzi

I have been there earlier in the summer and was accompanied by Adrienne Lombardo. Not only does she know her stuff but she is a great sales person and explains things very thoroughly. So if you are thinking about purchasing your next vehicle, I recommend you go to this location and meet with her. I promise she will not steer you in the wrong direction and you will be absolutely satisfied :)

Lara Bosick

I loved my experience at Newark Chrysler Jeep Doge Ram. I felt welcomed and appreciated as a customer.

Hannah Lombardo

Definitely come here if you are interested in purchasing a car!! Adrienne was SO helpful. She really knew what she was talking about and that made me want to buy the car even more. She was extremely patient and cheery. Thanks Adrienne!

Wendy Taylor

Love the staff!

Pam C

We bought a new 2015 Jeep Cherokee Limited. Bill Whittington was a great salesman and test drove four different models with us to make sure we selected the right vehicle to meet our needs. Three members of our family drive a Jeep from Newark Chrysler Jeep Dodge.

Royal Etc

Wade at the service department has taken care of our vehicles for years and always done a great job. Would be nice to get an occasional discount on services for long time loyalty.

Jerry Barks

Great service.

Jawaka Johnson

Great customer service

Jack Miller

Great ask for Justin great sales man

Jennifer Slaney

Mechanics are awesome

Mucea Vasile

VERY SLOPPY SERVICE !!! I've been in this shop for minor repairs ,Tim McC. told me everything is done . When I went to take my car back ,big surprise !!! nothing been fixed. If the computer doesn't show what's wrong with the car, the mechanics are lost in air and full of excuses ,they are so good to lie you. I'm still waiting for about two months to be called back regarding some parts and about recall parts as well and...nothing happened ,no email ,no phone calls to update the status, only promises and useless information. Please stay away,you will waste your time and money.

Della Feltner

Ed is the best salesman.

Tay Jen

My husband and I dealt with Lonnie Wood. He was very professional, accommodating, friendly, and knowledgeable. He did exactly what we needed and made the whole car buying process seamlessly painless. The place was clean and every employee we came in contact with was very pleasant. Nothing but good things to say about our experience. I would recommend this place to anyone. We will definitely use this dealership if we need a car in the future!

Katrina Lucas

My experience at Newark Chrysler Jeep Dodge was awesome. I was treated like I truly mattered. I did not feel at all rushed into my purchase. I was helped by Lonnie Wood; His customer service was great, he listened to exactly what I wanted and did his best to accommodate just that. This was truly the best car buying experience I have had to date. I recommend this dealership to everyone I encounter. Absolutely amazing! Thanks for your commitment to customer appreciation.

Frank Schreiber

I had to go back to the dealership because my oil filter was loose and leaking oil. Very unhappy this is the fourth time I've had problems with the garage here

Ashley Scherer

Ivan was awesome. He helped with all of my needs.

Mariya Pankratova

We service our cars bought by them. So far it’s warrantee service, everything is going good.

Stephanie Triplett, RN

The car salesmen were patient, professional and perfect! Thank you!

Emily Morland

Loved my experience purchasing a new Jeep Grand Cherokee with Adrienne! She made me feel very comfortable in my purchase, I would recommend anyone buying from her!!! Thanks again for a great jeep and experience!

Chris DiGiacomo

Definitely recommend this dealer. Call Chris Smith, he is great. Gave me a great deal on new Jeep GC.

brittanie evans

Buying our car from Newark Chrysler Jeep Dodge has been a wonderful experience. Adrienne the Internet Sales Manager was extremely helpful and was in contact with us immediately. We received an awesome deal and an amazing car! They were more than willing to work with us and will definitely be future customers! Thanks again!

Juan Ramos

Very friendly parts dept.

Fletcher Partridge

Submitted a quote request through Ram and within 24 hours got a call from Adrienne at the dealership. Test drove a new truck and started the process. Gary gave me a fair trade and between Adrienne Lombardo and Chris Smith, they worked their tails off to find me a truck that would satisfy my needs. Even engaged their shop foreman for advice and recommendations. I appreciated their effort and never giving up on me. I've bought cars all up and down Cleveland Ave over the years and this was my first with NCJD. Great first impression! I hope they call me when it's time to upgrade!

Mike Stack

The Newark CJDR team was fantastic! The salesman, sales manager, and used car manager bent over backwards to get me into a great vehicle at an awesome price. If you want to meet an honest and upfront salesman go see Austin! I’ve never met a more straight up used car manager with great integrity like Dave. Keep up the great work!!

Shawnika Williams

Tony was a great salesman, he got me the best vehicle for the best price

Richard Hacker

After totaling our Kia, we came in to purchase a Chrysler 200. Although we had an appointment with a salesperson, she had other customers coming in at the same time to take care of followup items. Instead of assisting her, the rest of the "Sales Team" sat behind us while we waited for her to come and go, watching a football game. And although we told our sales person and the sales manager what we were willing to pay, they didn't show us what we wanted and they tried to upsell us - I guess they figured after waiting for "quotes" to be prepared, etc. we would purchase what THEY wanted to sell us. After 5 hours we finally got to test drive the car we wanted and got the paperwork together. Luckily, I noticed a gouge and crease damage on the front bumper before we drove it off the lot. When we went in and told them about it, a manager said "Oh, yes, that car was damaged. We can have it fixed for you." They KNEW it was damaged but... just stared out the window at us, waiting for us to get it off their lot. Instead of tearing up the paperwork for the way we were treated and the dishonesty in not pointing out the damage when we first looked at the car, we agreed to having it fixed. Two weeks later, we were able to get our car and drive it. I won't go into the mess we had to NEGOTIATE for a rental for that time... So, 60 days later, our temp tags are expiring and we had to call them to find out "Where are our tags? Our temp expires tomorrow." Seems their title/tag person neglected to contact us about them. I guess we should be thankful the paperwork was even completed and they were actually ready. NEVER AGAIN. We have purchased a dozen cars over the past 25 years and we have NEVER been treated so badly or make such a BAD decision in supporting a business with our purchase. I could never recommend this dealership to anyone, for any reason.

Charles Cannon

Mp

Farrah Rogers

Tony Stanley was great to work with and very friendly. Even a year later he is quick with answering questions and sending paperwork. Highly recommended.

Rob C

In the past 2 1/2 years my family has bought 5 vehicles from Newark Chrysler Jeep Dodge and we'll continue to buy our vehicles there. Bill Whittington is our go to salesman who treats us like family. We've traded vehicles, bought new and used vehicles and they always treat us fairly and stand behind their cars. Thank you! Sincerely, Rob C.

Don Holden

Awesome experience. Ivan was well informed and very patient with us.

Tracy Gichohi

I had a great experience. Adrienne was extremely helpful, fast and knowledgeable.Thanks for your help Adrienne...you were wonderful!

Matthew Rogers

Regret purchasing from here. After the sale ( or maybe even during ) it's quite evident that they just want to do next to nothing and collect their commission. Their lack of helpfulness and knowledge caused me problems. I ended up choosing the wrong vehicle, and now I'm in the market again, this is the last place I would bring my business back to.

Kathy Davenport

Sales people are way too pushy. They try to low ball on your trade. They try to push you into a vehicle because they don't have one with the options or color you want!

Brandon Nesky

Asked for a trade in quote and looking at a Jeep. Specifically asked for a certain model with certain features. Came back with a page that was $2000 higher than I wanted. He basically told me to look at the number and walked away. I had to figure out why is his number was different from what I built online. No where in our conversation did I ask for added pieces, either. The salesman left and never came back. I ended up leaving. Stay away from this place.

Ruth Gendreau

The people here are very helpful. Just as we were driving from Virginia and about to enter Delaware, a message came up on our screen regarding our transmission. Immediately ask Google for the nearest dealership and they pointed us to Newark Chrysler. From the minute we arrived, they were there to help us. Ended up having to rent a car and they helped us immediately with that as well.

joseph loughlin

Working with our salesman Tim was a wonderful experience. He was very knowledgeable and patient... he hung in there with me for almost a year until I finally decided to buy.

stephen lattanzio

Steve in commercial sales was

Sharon Biesecker

Older gentleman in the drive thru bay was excellent. He told me what he was doing and then informed me on how to maintain my vehicle to keep it in good running order. Very pleased.

Janet Harris

I bought my second car Saturday from there. I love my guy Tony Stanley! Awesome salesman!

Marcee Gainey

The WORST dealership I have ever worked with. The buying experience was ok but that's because our sales guy was good. However he quit right after he sold us our vehicle and other things that we needed never got taken care of. The parts and service dept are clueless and the sales manager can't return phone calls. They may sell you a vehicle but they don't follow through with their customers.

Beth Weinman

After traveling the country and dealing with many mechanics over the past few years, these guys are tops when it comes to taking care of my Dodge. They did what others haven't been able to do, and they seem to really care about their customers. I'm definitely going back...

Ducati Dave

Rocco, thanx for the excellent service!

bob h

Had a great no pressure salesman, Eddie. We will be back to see him when we have more time.

A Solomon

The sales rep, Lonnie Wood, did an amazing job in helping me find the right car that fits my needs. He walked me through the process, giving me solid information, and patiently waited as my reviewed everything. I felt comfortable and valued as a customer.

Kevin Ridgley

We've tried to give this dealership a shot both for service and for auto purchased a few times. Every time, I'm left wondering why we bother. Went in to look at Ram trucks today, ready to buy ... started used, didn't have what we wanted so we looked at new, still didn't have what we wanted. Our salesman took forever to check inventory ... spent over 2 hours there for nothing. Went to Brandywine, bought our truck in no time. STAY AWAY FOLKS.

Linda Medero

Quick, easy, no pressure, very positive experience. Got the vehicle I needed and I’m on the road already

Wayne Finch

Every time you go there for service, They find a thousand dollars worth of extra work to be done. My advice is get a 2nd. opinion!

Dave Selinger

Easiest car shopping and buying experience we've had. Very good price on a nice used vehicle.

Danny Lam

I was looking around for a new vehicle and requested more information on a new Jeep. Adrienne was quick to get back to me with all of the information I needed e.g. the trade-in process and she was very courteous in her follow ups. She wasn't too pushy and made me feel comfortable through the entire process. I would recommend getting in contact with Adrienne to my family and friends for their future car shopping needs.

Manny Dorsey

(Service Department Review) After having an extremely trifling experience with a service rep who had no idea that he functioned as a representation of a company at the Jeep dealer in New Castle along RT.40, I came to this Newark dealership. I have not once received sub-par service, reps were fully aware of any problems that arose with the vehicle. I received follow-up calls with updates for service appointments. Representative who took payments had a pleasant attitude, had at minimum 5 payments processed since I purchased vehicle in August and I saw no lack of ability. I was never for Jeeps, especially after the New Castle experience. They are now added to the line-up.

Aaron Nordhoff

Fast, friendly and reasonable

chris smith

Great people to work with. Makes sure you fully understand you new car.

Randall Shutt

Bought every truck here since 1998!

Abid Siddiq

Very slow service

Patricia Tresvant-Binion

8/24/17 After having a bad experience with Cherry Hill Triplex in New Jersey. Dan here in at this Dodge Dealer made me a Happy Person... I came into the Dodge Dealer at closing looking for a Dodge Charger I seen on a website... I test drive the car and Loved it.. Financed ran my credit and I was approved... Went in on Friday to finish paperwork and pick up the car... They detailed it and my car is Beautiful... thanks to Dan I am so Happy.

Benny v

The salesman and I dealt with name was Eddie he was fantastic very easy to deal with and when things are right I will purchase from him He should be a trainer on how to treat people I went to another Jeep dealer in Elkton and they need a lot of work there on how to handle customers Eddie did a plus job

Nicole Ryan

Fast, friendly, easy experience -Chris was an excellent salesman etc. it was nice to onlybhave to talk to one person from start to finish instead of being shuffled between people. Plus I looovve my new 2019 Jeep Cherokee Limited 4x4!

BShiftFishing

Had a great shopping experience with Adrienne Lombardo at Newark Chrysler Jeep Dodge. She worked hard to get me into the vehicle I wanted at the price I could afford. She even gave me a take home dog treat bag for my dogs!. This sales woman went above and beyond to help me out. Could recommend her more. If you are in the market for a new Jeep Dodge or Chrysler, do not hesitate to stop in and talk to Adrienne (ask for her by name!). Tell her i sent you !

Rebecca Lewis

The staff their is great all around from service to sales. They do a wonderful job.

Sean Nguyen

Probably one of the most un-knowledgeable group of service people I have ever met. Tried to convince me that "Just because it's on the window sticker doesn't mean your car will have it." Talk about the worst marketing scheme ever! Instead of solving problems for you, they will put walls in front of you. Will never come here again to buy or service.

Ranae Johnson

Top notch service!!!

Bob Bret

As always; Jeep services rock. In and out promptly.

Marcia Biggers -MDH-

They take great care of my car and me.!!!

Ben Aghdasi

Horrible service department, check a few places before giving them work, flat tire was changed the price they charged me was 1.5 times other places. I had air leaking after two months I asked about road hazard they said I didn’t have it. I went to another dealer, they could not believed these guys charged the amount that they did. DONT do any work here without getting a second opinion. I have a new tired that Chrysler supports has road hazard warranty for two years to tal price 50 dollars less.

skoobystu

I had to bring my jeep in to get the cruise control working. Not having an appointment and driving back to Mississippi in a few days, Misty helped get my Jeep serviced. Thank you so much. Caesar fixed the part, Sharon ordered it, and thank you to Steve and Swift too! Great team, so happy. And very happy with my 2015, Jeep Renegade!!! Thank you Newark. Going back to my new home in Tupelo, I'll miss you all of you.

Popi Chulo

Went looking for a new vehicle. Salesman came out and answered some questions I had. He was not pushy like most are ie: trying to make a sale regardless.... So for the sales department... kudos.. As for the service department I haven't had to deal them with BUT I will say this... ANY dealership service dept. will be way overpriced and parts will be priced twice as bad. People think just cause the dealer is servicing the vehicle you will get A++ service and experience. Unless your vehicle is under warranty would/should be the only reason to let the dealership do the work. Like another comment about valve cover gaskets @120$ the same can be purchased at Auto*one or another for 20-30$ avg. There are some parts that are only available at the dealership and your forced to get from them ... People shouldn't be so foolish and should shop around. There are plenty of reputable mechanics out there who can do the same for half the price. The service dept does not mean better quality of parts or technicians. This is not just directed for here but for ANY dealership service dept. Take the time to educate yourself and quit being sheeple....my people.

Drew Bulbuk

Impeccable service and follow up! Thanks to Wade and his team for doing more than I expected. 5 star experience.

Sairah Doherty

Very helpful, and informative regarding my purchase!

Alex Larner

I asked there parts department aboutpurchasing a part for my vehicle , then spoke with the service department ( was told he was the manager ) to get a quite for installing said part .. the estimate seemed fair so about a week later I called to set a time to have the part installed ( gave the quote I was given ) the girl seemed a little surprised at the quote and then I was put on hold for over 10 minutes then was asked if they could call me back... a hour plus later I received a call from them stating they did not have the part , it was on back order and to try back in 3-4 weeks ? really ? The next day I called the parts department and ask for the part and guess what THEY HAD IT IN STOCK !!!! ANYONE THINKING ABOUT USEING THEM FOR SERVICE SHOULD RUN AWAY AS FAST AS THEY CAN....

Jasmine Jones

Chris was great to work with. Everyone was very nice and helpful. I really appreciated Chris’s patience when it came to handling the finances and his willingness to help me.

Lone Wolf

Lonnie Wood sold me my Challenger T/A and I couldn't be happier, made it quick and easy and got me to the payments I wanted to be at. Had a couple issues with the tags but he helped me even after the sale was completed. Friendly staff, Chris helped me when I first came in to look at the car and Neiman was friendly and struck up a chat with me in his downtime about my new purchase. Very happy and even told them i'd be back in a little while for my Hellcat!

aboveraverage .

DO NOT USE THIS LOCATION. They will sabatoge your vehicle to get more money. Went in for an oil change .... by the time they were done tinkering with it NOT OPERABLE. Misty' s customer service sucks she is quick to pass the buck and not accept accountability. Did i mention I've have my used certified vehicle for less than 30 days and haven't even drive 1000 miles. I've filed a corporate complaint and reported to BBB. They only got a 1 because 0 was not an option

Rick Burton

Service people have no clue about their own vehicles trying to charge for unnecessary services.

Tom Madron

Ivan is the salesman to deal with great guy won't lie to you

Michael Stankiewicz

What can I say...it's a dealership. Parts are very expensive. Counter people vary greatly in their knowledge. Make sure you bring old parts with you or a picture. Ordered 2 parts that were suppose to go together and they did not. Glad I brought the old ones with me.

GKG Squared

Chaz in parts was outstanding. Thanks!!

Terry Zameroski

Tony was a pleasure to work with. Had everything ready and was very responsive. Coming from PA to get this vehicle, his service was welcomed.

It’s not magic

I have a Jeep Grand Cherokee 2013 with after market backup camera that does not work anymore after taking it to this dealership for maintenance. Let me explain what happened. I have spent under 2000 at this dealership this year for maintenance on my vehicle and consider myself to be a quality customer. Recently I had my Jeep towed in with a bad alternator only to wait 8 business days to get it fixed and back. I asked the dealership for a loaner vehicle which they declined to do and also for any discounts for rentals because they couldn’t get the part for so long. They did not offer this either. I understand that sometimes parts take a while to come in but if i was not blessed with great friends that chauffeured me to work I could have lost my job for not being able to drive to work during that week and a half. This experience was dissappointing but I just shrugged it off and figured that many other dealers would have been just like this. Fast forward a week later I had new keys programmed and a switch replaced for my rear glass release. When I picked up my vehicle the back up camera no longer worked I called them about it and they said I could bring it in the following week to get checked out. I brought it back and they said that nothing they did caused my backup camera to stop working. I find this highly coincidental and will never do business with this dealership again. To be clear I can not prove that they caused my back up camera to stop working. But it is very coincidental and I just wanted to make others aware so they can decide for themselves if they want to use this dealership.

nichele smallwood

Excellent service is wonderful and the customer service is refreshing. Misty is an awesone customer rep

John Ross

Excellent service. They make your car needs simple..

Joe Portagallo

Brought my dodge caliber because it was making a rumbling noise. It is still under Manufacturers warranty. Quoted me over 1000 dollars. Forgot it was on warranty, and I had to bring it to their attention. After a repair of breaks and an arm of some sort, they still neded breaks which were way overpriced. Eve w/ the warranty, I was charged 450. The tires would have been another 700 dollars. I took it out of here after shelling out 450, w/o the tires. It still sounded exactly the same. ot the tires replaced at pep Boys for less, and that did the trick. So I was charged 450 for nothing, and now I have had repeated break problems I never had before, and they refuse to make good on it. I even too it to their competitor who fixed their mistake, and they told me their competitor doesn't know what they are talking about. (Chrysler on Rt 13) I still am having break noises. Mind you it turned out I just needed new tires. I don't trust them and they wont back their own work. Beware!!!

Gladys Cruz

I was glad I got a good price for service

Al Di

Hands down the best car buying experience I've ever had. Chris Smith is awesome! No pressure and honest answers. I just bought a used vehicle and he took the extra time to make sure I had a warranty available and got me the best financing rates he could while talking me through the whole process. If you want an honest dealership and quality service, these are your people.

richard morgan

I can't believe that it was impossible to get an oil change from express service. This is the second time I have been turned away at the express service. I have called to schedule an appointment and they said it’s not necessary. Unfortunately this will be the last Chrysler product I actually own. I have wasted 8 hours attempting to get my seat repaired. I made 8 trips to the dealer only to have it break again within 5k miles. My car is still under warranty and this should be covered. I had been called about the seat being in twice only to arrive and waste more time. They informed me that the part was not in fact in the dealer and I would have to return after they found it. I have been contemplating writing Chrysler a letter but I guess this is the final straw to force my hand. I just expect that when you spend over 50k on a vehicle that it actually doesn’t fall apart in less than 30k miles but if it does they have competent mechanics that can repair it.

Jason Tartaglia

I recently had the most wonderful experience while at Newark Crysler Jeep Dodge. I was fortunate enough to be helped by Adrienne Lombardo and couldn't have asked for more. Extremely personable, knowledgeable, helpful and in no way overbearing or pushy, she was with me every step of the way. If you're thinking about purchasing your next vehicle from Newark Chrysler Jeep Dodge, do yourself a favor and go see Adrienne!

Heather Kennard

Purchased my Renegade through the USAA car buying service, and the reps here were phenomenal! Had a great experience, working with Lonnie and Jazz. Fun, energetic, and very helpful. Best part was that they listened to what I wanted and didn't try to push anything on me, plus helped me find more options and worked within their inventory to give me the Jeep I wanted. I highly recommend!!

Debbie Carnochan

We came in right before closing on Sunday 5/20 and Lonnie ( sales manager) and Austin (sales person) couldn't have been more helpful. I had been looking at Grand Cherokees on line and found one I wanted on the Newark Jeep website . I called to let them know I was on the way and they stayed open to make sure that I could get a test drive. I ended up buying the Jeep I wanted and found a new dealer. Couldn't be happier with the service.

Paul Johnson

Service department employee was obnoxious and unhelpful on the phone today. Like talking to the IRS

Shannon Brady

My husband want to say THANK YOU- to Chris Smith. For us this was a HUGE step; this is our first NEW vehicle. Chris first contacted my husband through the Costco program that we are apart of. When we first met Chris on a Saturday we were both very impressed with his knowledge as well as him being very straight forward with us about the ins and outs financially. My husband and I were set on the Dodge Journeys- we specifically wanted this; because of the third row, and features of the Journey to include; remote start, backup camera and sunroof. Long story short we eventually found a Dodge Journey Crossroad in Blood Orange that had everything we wanted. After a few set backs- we brought this beautiful addition home- 3/27/18. Buying a brand new car can be a stressful experience when you are questioning things and trying to make sense of all the numbers etc. (that was my husband and I)! Yet; when you have a good salesman- who makes everything less stressful and is straight forward with you about every little detail; BEFORE you sign your life away! Makes this first time car buying experience- WORTH IT 110% and one that make us returning customers in future- when need an upgrade!!! HAHA!!! Chris; thank you again for everything and we couldn't be happier!!

Craig Thorpe

Nice people but weren't flexible on pricing so we ended up buying a jeep from another dealer about an hour away.

Marie Resto

My husband and I went to Newark Chrysler Jeep Dodge because we heard such good things about this dealership. When we got there we were greeted by Adrienne, my husband was a bit skeptical with her being a women but within minutes she had his mind changed! Adrienne did not only answer all his questions, she also knew every fact about every jeep we looked at! (Let’s hear it for the strong smart women!) If you’re in the market for a new car I would strongly recommend, Newark Chrysler Jeep Dodge and if you want all the facts about the vehicles on the lot ask for Adrienne she is the best!

mary sica

My husband and I did not feel rushed or pressured. Chris treated us with respect and courtesy. He handled our situation flawlessly and we couldn't be more pleased with our purchase. This is our second time at Newark Chrysler so it is our "Go To" dealer from now on! Thanks Chris!!

Greg Bernhardt

I had a truly great experience at newark... I dealt with Adrienne and she was awesome !! She helped me throughout the whole process and was very easy to deal with and not at all overbearing, she was extremely helpful and informative with every question that I had and in getting me any information that i needed on any vehicles I was looking at... I would highly recommand going to to see or giving Adrienne a call today !!

Ayesha Clay

I had a great experience here. Everyone was very helpful

Paul Michelfelder

It was a pleasure doing business with Newark Chrysler. Everything was in order when I got there. Just finished up the paperwork. Staff were pleasant to talk to. My salesman went over some options in the car and I was able to drive it home that night. I'm from Jersey but I highly recommend this Delaware dealership.

Zalaya Johnson

Chris Smith was so helpful and patient with me when helping me decide on my first ever car!!! Gave me advice and places to look for insurance and helpful with financing!! Would definitely recommend this place.

keena clayton

Honestly, 5 stars isn't enough to rate the experience I had today. Lonnie Wood is an exceptional employee and went over and beyond to make sure that I got what I wanted. He was very helpful from the time I walked into the door, until the moment I left. Everyone was very friendly and I was greeted before I walked in the door which was very welcoming. I would certainly recommend this dealership to everyone. Thanks a lot for everything!!

Mark Samluk

Great dealership I just bought my Fourth ram. IVAN is the best salesman I have ever done business with and he doesn't treat you like just a sale.He tells you the truth and he is stright forward. HE makes sure what your need and wants are and tires to get you the best of both. Thank you again for all your help!!!!!

Logan Stevesn

Ask for ivan when you go.He was the best

Rhonda Delaney

Very disgusted with the service. My jeep is only 3 years old with 58000 miles and my radio quit working but would come on and off. I had to order a new radio over $800 and asked for old one and was told id have to pay a core fee. I will never buy anorher jeep or come here for service.

Wyatt Foraker

Not truthful! They advertivise vehicles that they do not have that are at a low price. If they cannot up sell you to a price difference of about $ 9,000, then the customer service starts dissapering until you just have to leave. What a way to treat people!

Arlen Besel

Chris Smith made an appointment to provide the van I needed & was careful to meet my needs. It was a nice experience.

M G

Not sure what is going on with their service department but it has been going steadily downhill for the last few years. I wont go into all the specifics like a tire coming off my car while driving at 40 mph, after they performed service on it, but i am going somewhere else for service for now on. My families safety may not be important to them but it is to me. For safety reasons alone I no longer trust them and I will never go back to them. The final nail in the coffin though was when one of the service advisers (Wade Orth) was making fun of the recurring problem I was having with my Jeep. Yeah really funny Wade making fun of customer coming to you for 15 years.

Ken Hoffman

Was there for service for my Town & Country service department is just terrific very helpful

Von Pender

Key phob replacement in and out

BJ Scira

This is my home dealership. Great staff in sales, and especially in service! Just had another great car buying experience at Newark Chrysler Jeep Dodge, thanks to Tony Stanley. He is low key, helpful, and provided great suggestions. He was committed to us getting a great, affordable deal for the Jeep we wanted. Excellent communication skills, and a smooth, no hassle transaction .

Thomas Beukema

Picked up my new Jeep Wrangler JL 2-door yesterday. The whole process couldn't have been any smoother. In and out in a very short time. No pressure to get dealer add-ons. Very pleasurable overall. I look forward to dealing with Newark Chrysler Jeep Dodge in the future if another vehicle is needed.

lala jay

I bought my 2014 Chrysler 200 about a year and a half ago. I LOVE THIS CAR. I had test drove this brand a year before with no pressure to buy. When I was ready to buy it I had Fast friendly service. I was asked permission to run additional hard credit checks to be sure they could find me the best rate while buying it. They found me an extra rebate but sat and calculated that the increase in finance % would end up costing me few dollars more in the long run. (I appreciate the attention to that detail) Gary you are the best!

Alex Thomas

Ive been purchasing Chrysler Vehicles for 10 years now. Bill Whittington ensured that this would be the most memorable and seamless process. Very patient, and unorthodox to the normal sales approach. ( Not trying to force you into a deal). Was comfortable with my choice from start to finish. I would recommend this dealership to all family and friends. Esepecially Bill for the sales rep.

David Baranowski

Went to test drive a Grand Cherokee and salesman asked if we are buying and we said not for about a year. Saleman then said " oh so your're not buying" and " I have customers coming in" then proceeded to try and pass us on to someone else. Did not seem interested in building a potential customer relationship.

Jobeth Bowers

Great buying experience with Lonnie. Looking to upgrade and update a vehicle, we showed up knowing to the vin what vehicle we wanted and the price we expected to pay. We actually paid about $2,500 less!

Robert Stephen Wallace, II

Got my 2017 Jeep Patriot here and a tremendous deal!

Eddie Pearce

After my car was totaled in an accident I submitted a website form about a Jeep Renegade. Adrienne called shortly after, quickly figured out what I needed and was interested in, then worked her tail off to help get me a deal an in the car that same day. It was a great buying experience. I would recommend you give Newark CJD a look if your looking for a new car.

Step Kepics

My experience was great. Adrienne was helpful and very patient. She really cared that I got the car I wanted for a price I expected. I hope I don't need a new car too soon but when I do I will most certainly look back here first.

RIchard Haviland

We recently did 2 transactions with Lonnie Wood at this dealership and cannot say enough about the experience from beginning to end. The first was a trade in that my daughter was making on upgrading from a Patriot to a Cherokee but with marginal credit rating following a period of unemployment. Lonnie and his colleague, Chris Smith went to work for her and got a rate that was much lower than the dealer we bought the Patriot from originally and enabled her to get the car that night. The second was the purchase of a 2015 Cherokee for my wife which ended up with a great price, lower than several other quotes along with a careful review of what had changed in options and packages from 2014 to 2015 (which no other dealer had even mentioned to us). What really impressed my entire family that night was how Lonnie and Chris were working for us, not just trying to make 2 deals quickly. In fact, at one point after they had found my daughter a good interest rate, they told us if we could wait a little while there was one quote not yet in that might be lower...we waited and it was. They reduced her payments on the new car by almost $70/month. We are directing all our friends and family to them from now on...and we live in PA

Sofia DeNisio

Adrienne Lombardo is the best salesperson they have! She will do anything and everything she can to get you into the vehicle you want within your budget. She is honest, and she'll take every avenue to try to get you what you want. I wouldn't go to anyone else to buy a vehicle!

Stacy Wiseman

This is the worst service department I have ever dealt with. I love my Jeep but will NEVER return to Newark Chrysler Jeep again. In response to the owner......can you give me your name so I will know who to call? My phone number is in the data base, due to numerous visits. I will forward to hearing from you. Stacy FYI.......AS OF 5/20/2015 I HAVE STILL NEVER HEARD FROM THE OWNER.

Kenneth Gatson

Rick was great! It was a no hassle experience, and he picked me up from work to complete the deal. After the sale, I had a minor issue and he personally came back to my job to address the issue himself. I would highly recommend him!

Charlotte StJohn

We had a lovely experience at NCJD! Chris was helpful, thorough and found the perfect vehicle that met our budget and expectations of a quality vehicle! We will definitely be giving more business to NCJD! Also....I love my new Jeep Cherokee Latitude Plus! :)

Frank Hall

RJ was the salesperson for my 2017 RAM. He was helpful as much (as a sales person can be when you already picked the truck you wanted online)when I got there and all the way up until he got our final bit of the down payment then became a ghost. First issue was the brakes. About a week or two into owning my truck the breaks start squeaking. I told RJ about it and he told me the three month warranty doesn’t cover breaks. So, the certified truck I just bought needed new break pads within weeks of the purchase and RJ didn’t seem to care a bit. I didn’t expect to be putting money into a truck I just drove off the lot. Also, I had to track them down for my perm tag. I texted RJ about it and he said they would call me when the tags were ready and I told him they were already expired and I need a tag. He didn’t respond. I texted him the next day and he told me he was off and to call the dealership. The contrast of his attitude before and after he got our money was sadly noticeable. This seems to be one of those type of lots, smile until you sign then put you in the back burner. Wish I spent my money elsewhere. Alice was a great help in getting my tags. They did not have my perm but at least she was able to get a new temp tag printed for me that was not expired. Still waiting for my perm tag...

Danilo Sanchez

Nice and respectable People working with this Auto dealer, Good business relations. Tks.

Bruce Gunacti

NEWARK RAM SERVICE DEPARTMENT NEEDS TO START TO CARE ABOUT CUSTOMERS. I bought 2019 ram 1500 limited. It is an expensive truck. I have no problem the way truck drives, or it is comfort level. However, less than one year in this truck, I have ended up in the service 6 or 7 times. The reason behind the service is 50% of the truck and 50% of Newark RAM service department. I had a blind detector stop functioning for less than a year. Side mirrors stop functioning for less than a year. RAM recall for mechanic issues. Break lights stop functioning Most of my service visits are needed for the second visit. Service department either does not have a part of completing the work or they simply can't get it right in the first visit. But most irritating service was the brake light service. It took three weeks to fix a simple break light. I had to drive three weeks without break light. It is dangerous for me and other drivers but the service department didn't care. If I go to pep boys, it would have been taking care of in two hours, but I was afraid to damage the truck warranty. They made mistakes on the side mirrors, but I won't detail on that because it is upsetting. background of the brake lights. I called them about brake lights. They schedule for six days later. I went in dropped off the truck. Called me back the same day to pick up. They said, they changed the light bulb but missing a part to make lights work. They said they have no part and ordered and they will call me back. Nine days later, I called them in the morning, no answer, I left a voice message. 4:53 pm I received a call saying part came. Schedule me for six days ahead from that day. Sales guys are good people and helpful, but the service department needs to work on their customer satisfaction. Every time I need to drop off my truck for service I need to arrange another car to drop me off and pick me up from Newark Ram.

Micheal Chambers

Very nice experience. I felt that Adrienne was up front and honest about prices.

Richard Amponsah

This center has always had courteous staff

Robert Nolan

I had been looking online at trucks recently and was fortunate enough to come across Adrienne Lombardo at NCJD. She was very thorough and helpful with my search. I stopped by the showroom and sure enough she not only had the perfect truck but the payments are to be lower than I asked? Adrienne crunched the numbers lower than I asked while getting me into a beautiful vehicle with excellent warranty. NCJD has been a wonderful experience and I honestly feel they went beyond expectations to make sure I received better than anticipated.

Jim Mann

Great selection, friendly sales associates. Good location as well

Nadine D'Antonio

Always quick, friendly and honest service. I know some will say at a dealership, I say yes. Always come away with the feeling of not being taken for a ride

Bill Speiden

The people were nice here and very helpful. They listened to me and tried their best to accommodate my needs. However, the level of knowledge on the vehicles they have is a little lacking. I purchased a 2018 Chrysler Pacifica and wanted to get a Limited model without a hybrid engine. However, I was told repeatedly that limited models were only hybrids even though the manuals and website told me different. Their level of knowledge on what they had on site was also lacking. They were never sure if they had what I wanted until they went out and looked. Also, the purchasing process was very slow. It took me over an hour and a half to do the process when I was paying cash. Finally, while they gave me a free tank of gas when I got the vehicle, when I was filling the tank, it overflowed and when I questioned the guy about it, he seemed unconcerned and didn't offer any explanation on it. I am uncertain if I will buy from them again.

two1bar .

Excellent dealership with superior customer service. I purchased a 2018 Dodge Demon and the process was simple and seamless with no hidden agendas or fees. Thank you for a great buying experience.

Pedram Barakhshan

R.J was my sell person. they sold me a 2004 Ram. a day after transmission stopped working. i asked to return the truck and they forced me to trade it with another Ram in their LOT. why everyone care about their own benefit ?

Courtney Lester

My experience at Newark Chrysler Dodge Jeep Ram was definitely better than I imagined. Mr. Robert Wolfe helped us out from the start, but wasn’t pushy or forceful when it came to making a decision. With a tight budget and very specific wants in a vehicle, it took some time to find one that fit all of my wants and needs. Mr. Wolfe helped me out by constantly keeping me updating with how the search was going on his end and didn’t let me feel defeated when I thought purchasing a new vehicle wasn’t going to be achieveable. In the end, with the great help of Mr. Wolfe and the other employees at Newark CDJR, we were able to find a Jeep that fit all of my wants and needs all within my price range. I cannot recommend this dealership enough. The consumer service that I received was spectacular (they even welcomed my puppy to sit in the lobby while we talked). If you’re looking for a new vehicle, head to Newark and ask for Mr. Wolfe!! You won’t regret it, he will help you find the vehicle of your dreams!!!

Janice Moon

Typical dealer service.

Nancy Hayes

Just purchased a major sale priced 2014 Dodge Avenger. The model has been discontinued. I am very happy with it. It is not a stripped down version, but it also does not have ALL the bells and whistles. Oh well. This sucker can haul a$$. Anyhow, my one complaint is that when I left the lot with my new car, the dealership let me leave practically on EMPTY. Pathetic.

Harry Jaber

Great Salesman!! I found a Certified Pre-owned Town and Country on the lot that was perfect for my family except I told the salesman I wanted Leather seats, and Bill said "I know a guy that does leather upholstery." Next thing you know I have a deal with the leather I wanted and all Financed through their department so no upfront cost at all and they essentially pimped my ride! 5 stars for Newark CJD Sales and financing, and some guy named Gary.