Reviews of New Castle Motors (Car Concessionaire)

NAKINJA MCMOORE

Great deals the staff is willing to make it their business to help you walk out with a car NO JOKE THIS IS THE PLACE TO GO... #BESTINNEWCASTLE

Mrs Mrs

Awesome awesome awesome

Chris McIlvrid

Got a car

Cynthia Watts

Very helpful to your needs

Sherrhonda Williams

They boast they can help with little or no credit but that a lie...you better already have insurance cause they don't come cheap

Jacklin Terry Lathan

If you don't have to don't! Highway robbery!

Contessa Nowacki

No one returned our calls we received no service from anyone. And they did not have the vehicles we were looking for.

Nicole Rolsal

I WILL NOT RECOMMEND THIS PLACE TO ANYONE!!!! This place is VERY unprofessional...they have no care in your interest for a car...they choose the car for you without explaining the reason behind it...I had explained to them some features I would like in a car which are minor features but if I’m spending my hard working money on a vehicle I would want what I’m paying for...they pretty much brushed off my interest as if it didn’t matter to them...they just throw you in any car with high mileage and cars that are over 10 years which is worth no value...DO NOT GO HERE!!!

Khouri Archbold

My experience there was good at first but soon as i got my car the car started to turn off by itself while I’m driving. The brakes would stopped working and making sounds constantly. And to top it off I had completely no AC. Every time I dropped off my car to get it repaired they would give me an excuse why it couldn’t get fixed. One time I dropped my car off for repairs and my car was literally sitting at the car shop windows down pouring rain. So my whole entire car seats was soaking wet. They wanted to hold my car for two extra days after that. I’m 22 and that was my first time purchasing a car on my own please do not go to them. Because of me returning my car i didn’t even receive my down payment back. They take people’s money and sell bad cars that put people in danger. It would makes your experience the worse.

Nikki Bargerstock

I went in yesterday with my mom. Tanesha was absolutely wonderful. She had me and my mom both laughing. I will drive away in a very nice new to my family vehicle. Great job to everyone that helped us yesterday and to all that work there.

Noelle Heady

In the beginning everything seemed great, I was first pre approved for a 2010 Dodge Caliber, Then one of the sales women decided it would by more suitable for me to get a 2002 Saturn L200 due to my financial situation etc and also I could have it paid off in a years time then do a trade in for something better, before we finalized everything I signed a "We Owe You" document because the check engine light was on, the driver seat was sunken in badly and no radio, so we agreed that I could come back the following Thursday to get it all taking car of, so I went back that Thursday to be told that I couldn't wait there while the car was being repaired nor could I wait outside, so I had to reschedule..prior to me leaving I gave them the paperwork from Auto Zone with the codes, and one of the Ladies was like "yeah I knew what was wrong with it" but the one who sold me the car had a look of confusion?? And said " When was someone gonna tell me that?" And the replied " I did tell you that" mean time she was in the back and I couldn't see her I could only hear what she was saying..so like I said I had to reschedule, So when the time came something came up and again it had to be cancelled, At this point time is ticking on my temp tags so I went back again and was told to come back another day to get the tag situation straight, so I came back again to be told I had to wait because I had attempted to get a temp tag from DMV which pushed her request out, went back again and she had forgotten that she told me to come that day and had to reschedule AGAIN and I believe it was a holiday weekend..granted I did go to DMV because I had already received a ticket for expired tags and I couldn't keep waiting around, so I ended up getting a temp tag because I couldn't pass inspection because of the repairs that needed to be done, some were safety (tires)so I was told by DMV that I was gonna have to demand them to fix my car because I need my hard plate! Meanwhile I ended up getting in a accident that wasn't my fault (hit and run) and the car was messed up bad!! So I had to replace lights etc. So I went back to NCM about the tire situation and they said they would speak to thier accountant and see if they would get tires and add the balance to what I owe..At this point I was stressed because not only was I out of work due to injuries I fell behind on a few payments then to here more money would be needed mad things worst, so They ended setting me up with a arrangement and it worked out for a little, but I was really struggling not being able to work..Needless to say, still no tag, cars Cadillac converter is shot,gas and oil leak, cooling fan malfunction, bad tires, car is overheating, and banged up bad from accident..I called around just to hear the car is only worth 500 and 200 with damages, I put 1000 down and still owed close to 5,000, I had made some payments so it's lowered now, but I cant drive the car for numerous reasons, they dont call or communicate anymore, I will only take blame for breaking the arrangement, but they knew I was not working but still tried to make was so I could keep the car, never telling me to return it..The car has little to no value and with the damages and mechanical issues it's probably worth 100

Jeff Arroyo

Bryan is by far the best going on in there besides that poop... The two blk ladies in there horrible customer service they cuss they mumble jokes while customers are present just plain horrble.. they need more of a bryan type of people in there too turn that place around. A lady sat down at one of the lady desk they acted like they wanted no buinees with her and when she left they sprayed lysol all over acting if she was dirty in front of me smh this is a joke

Serena Townsend

DO NOT ENTERTAIN THIS "CAR DEALERSHIP"!!! PLEASE LOOK ELSEWHERE. I decided to take the time out to warn everyone about New Castle Motors. I have no clue what so ever how these crooks are still in business. First and foremost, this "dealership" does not give the customer the right to pick out their own vehicle that they were initially interested in. They pick the vehicles for their customers (not knowing what you like or dislike nor do they care) which is an absolute turn-off upfront. They're all about fast talking to get money, which will get them nowhere and has gotten them absolutely nowhere in MY case, except for owing me my a full down payment back as well as court cost. New Castle Motors Manager Shemika Freeland has lost in court not once, but TWICE due to her malicious ways. New Castle Motors vehicles are overpriced and have extremely high mileage. (They even use the vehicles on the lot for their personal use) AS WELL AS DRIVING THEM TO COURT & TO DO ILLEGAL REPOSSESSIONS. LOL!!! No wonder they all have high mileage. My daughter is a college student and received a good amount of money that she wanted to use as a down payment for a car. I decided to reward her with a new car with me as the buyer. We went to New Castle Motors and I was going to trade a car (that is in my Husband and Daughter's name). Their salesman Joe Castillo and "Manager" (who is doing a terrible job managing) Shemika Freeland told me they ran my credit and could not sell me a vehicle because my trade-in is already in my name. FIRST LIE! My trade-in is in my Husband & Daughter's name. Obviously someone just did not want to sell me a vehicle from the beginning. I ended up agreeing on a 2010 Dodge Caliber and signed a $13,000 contract. After taking the vehicle home New Castle Motors then wanted to sign a new contract for $20,000 and 22% APR. Joe refused to let me take the car through inspection on my own. I believe he wanted me to assume someone else’s car loan. Once I did not agree the salesman and manager became upset and refused to return my down payment. They’ve sent several repo men out for the vehicle and even disabled the vehicle from starting two weeks after I bought it home. After filing a claim on these scam artist for a return of my down payment, Shemika then went to another county two days after receiving my petition and decided to file for a replevin, the judge saw right through her, dismissed her case and sent her back to New Castle county to hear the original case. During the original case, I was rewarded a full return of my $2,000 down payment and I am currently waiting for New Castle Motors to return it in full as well as court filing fees. The manager handles herself terribly in court and the salesman came to court and lied under oath. The case was dismissed in it's entirety on their behalf. If New Castle Motors fails return my down payment on time, I will proceed with further legal actions. I will now be extremely careful of the businesses that I trust. This is what happens when you try do business with unprofessional and untrustworthy people. I would have never entertained New Castle Motors had I read their online reviews before taking my daughter there to look for a car. I have yet to see one good review for them and I see why. I am ready to move on from this situation and I am now waiting for a return of my $2,000 down payment as well as court filing fee's (as order by the court) to get my daughter the car that she wants and deserves. I really hope no one else falls into the trap of New Castle Motor's, I’m glad I caught on before it went any further. I hope they find a new way of conducting business because they are a big JOKE!

Keisha Larkin

Thumbs up

Mark H.

They have descent cars but the down payments are high which was a first red flag. Also they have you go through the whole process before they actually give you the numbers. The whole thing just seemed like a scam to me. The cars were dirty inside to the point where it just takes away from the value of the inventory. Needless to say that me and my wife didn't go with them and was a complete waist of time.. we ended up going to Richardson Imports in NJ and gotta much better deal and a way better car for half of what new castle motors we're offering. So they get three stars for their inventory but the prices were ridiculous.

Monae Edwards

My car was horrible . Everything broke down within 3 months

ALLin4mine DE

My name is Mr. Burns. I recently financed a VW Jetta 2.5SE thru them. Tanisha has been exceptional. They were able to get me in a car first day, work with me on my down payment, and have been lenient since I work a full-time job and have visitation issues that keep me tied up. Only thing I can say is I have never had to finance a car before, I normally purchase brand new with cash, so I was unfamiliar with the process and a little agitated at first at having to do so many little things like run it thru with the Dmv, return with paperwork. My agitation was more me misplacing stress from my person life though as I look back. They made everything as painless as possible, and I would definitely recommend. If you don't want to jump thru hoops for a nice car, then maybe you don't deserve one. My first time having to finance has been an overall good experience thanks to Tanisha and New Castle Motors.

That’s It

Poor customer service especially after you purchase a car. They also forged a signature on a car and tried to make me pay for their mistake. The tire on my car was nearly falling off and they REFUSED to take a look at it. And ran my credit WITHOUT my approval because I’m young. I won’t be back ever.

Melissa Pegues

New Castle Motors Rock! I don't know why everyone is hating on them. Went there not expecting much..boy was I wrong. Great customer service from Monique P. She had me cracking up. Shamika didn't stop crunching numbers until she found financing and car payment to fit my budget. Monique even help find me affordable insurance. I drove off the lot in a 2006 Scion. If you've been turned down by other dealerships..check out New Castle Motors. I wouldn't have lost my job if it wasn't for Monique and Shamika. Thank You. Best in Delaware!!!!

Kamila Ortiz

Walked in and no one assisted me. Both ladies, were sitting there on their phones. We waited 2 minutes and then decided to leave.

LadiK YourFave PR

Had to come in and edit. They are nice ladies and guys. Helpful and want to get you driving. I’m sure my first experience was because it could have been a long day plus it was closing time however they made up for it today. I say thank you to shameka and tanesha. And glad I came back

Gregory Bloom

Sorry service.

Tracy Badson

Willing to help anyone

tamika sullivan

I was thinking about going there to look for a car however when I stopped by no one even noticed me or asked me if I needed assistance! This place is unprofessional and I see that by the response to the reviews! What happened to making the customers happy! Not to mention my sister bought a car from there then two days later the whole break system failed and they keep giving her the run around about getting it fixed! Moral of the story go elsewhere

BR 7019

Good Service

302 RIDER

They are right they do not turn anybody down everybody's accepted but it's the price to get accepted is pretty high

Andrei Kinslow

They Really Never say NO!

April Hicklin

I met with Tanesha she had me laughing and made my experience great.

Timothy Albanese

My brother got his first car here, he is so happy due to the fact that the employee that he dealt with went above an beyond to make sure he left with the car he wanted!

kevin usilton

I was told that I was approved for a loan I told them I was over 2 hours away the woman on the phone said come on up so after a 2 hour drive. And being made to set another 1 and a 1/2 hours I was told sorry but we can't make you a loan because your to far away call our sister store that's a 1/2hour away from your home carzone in Dover they told me we don't have to many bhph so we really can't help unless you have $1500 to $2000 to put down ao many time at new castle was a big waste of time

JOANNa Miller

Great customer service

Girl Talk Talk Back

This place is very unprofessional. My welcome was warm and I got a good feeling when I first went in today. I had cash in my pocket, ready to make a purchase. I don’t have the best credit and I’m aware of that. The process for you to get a car here is almost insulting to your intelligence. After being there 3 hours...I was ready to put money down on a car. I asked for a CarFax or a vehicle report and was left waiting for 35+ minutes, the sales person never returned...when I asked about it again I was told she would be right back, 15 mins later given attitude like I was being impatient. Then I was told there wasn’t one. There was also no vehicle report. Tell me how that’s possible. All cars have a vehicle report or CarFax. As a used car dealership, you don’t have a CarFax account? And it took over 45 mins at this point to tell me? I’m very disappointed in this place and how they handled me as a customer. Very rude, doesn’t keep you informed. Requires a lot before they give you numbers. You can tell that they are used treating people like children because they THINK you need them. Even the signs posted are insulting and unprofessional. The first thing she did was apologize for the last dealership experience I had...which by the way wasn’t bad, she just assumed her place was better. However out of all the places I’ve shopped for a car over the last week, this was the worst experience. And not one place I’ve been denied me a vehicle report or CarFax!

chris albanese

They went over and beyond to help me into a vehicle and I love it.. so thank you