Reviews of Mercedes-Benz of Wilmington (Car Concessionaire)

Rick Polesak

Needed routine service on the road and they handled well. Only issue, $155 to replace air filter.

Tina DiSerafino

Geoff, Alissa, and Mike were great to work with and made me feel comfortable throughout the entire process.

Dennis Fraser

The service was second to none.

T J

I felt unwecolmed. I was greeted only by the salesman of my race.

Anthony Koehne

Eric is a great guy. Very personal and professional. A great buying experience!

Vanessa Cephas

I would like to correct my review of your dealership, I didn't even realize that I gave you a review. So, I am sorry to raise concern and make you think that I had a bad experience. I had a great experience and I received excellent service. I would recommend your dealership to everyone that has a Mercedes. The shuttle service offered convenience and the free car wash still has me smiling. :) Thank you.

Harry McEntee

Problems with brand new Mercedes A220. Tony Saienni did a fantastic job on getting issues sorted out and provided a loaner car for the two weeks my car was in the shop waiting for parts from Mercedes Benz.

Phil G

Not easy, but worked out a good deal. 3 Standouts for me. Tom, the service manager totally understands what customer service is. Glen, in the Parts Dept. is just plain GREAT!!! Stephen, our salesperson was a pleasure to deal with before and after the sale. Some salespeople think that their job is done once you sign on the dotted line, but that is NOT the case with Stephen.

Peter Cross

I Purchased an extremely low mileage Mercedes roadster from Mercedes-Benz of Wilmington in April 2019. I live more than 400 miles away from the dealership and located the car on Auto trader. After negotiating a deal over the phone, I flew to Philadelphia where I was picked up by the dealership and taken to Wilmington.The car was as advertised, extremely clean and the closing transaction took less than one hour. They even programmed my GPS so I could find my way home. I was home eight hours later. I received the title in the mail 16 days after purchasing the car. The transaction was great and I would recommend this dealership. The only reason I did not give five stars was that during the phone Q&A and negotiation I felt that they could’ve been a bit better at responding.

Dayl Thomas

Fantastic service, but pricey. I would recommend checking them out.

Katie

Awesome employees!!! Rick in sales is absolutely wonderful

Joseph Drexler

Mike in service was great, told me not to worry about doing anything for service since it was done a few miles ago. Thanks for saving me money Mercedes.

dennis thomas

Unfortunately this dealership takes total advantage of the consumer. I own a 05 clk 320 cabrio. My convertible top was not opening and closing. They advised me what part was needed. As it turned out, it wasn't the part I needed.

Louis Reedt

Friendly and professional service. Fixed the problems in a timely fashion. My first experience with MB repair service and it was very positive.

Christopher

Would never buy or service my car at this place the service manager talk over you when you try to explain the situation. The general manager call me back explain to him what was the problem he say that would call me back shorty that was 4 weeks ago did not here from as of today . If you look BBB website the have D minus rating. Very disjointed I will go to Mercedes of West Chester for my business .

jade hyland

I had an amazing experience buying my first car, everyone there is wonderful but Vic is the one to go to! He’s just flat out amazing, very honest, and super personable! Love this guy and the car he got me in too!

Alvin W

Just a little obnoxious. I tried to buy a used MB car, and give them 1200-1500 over fair sales value from just about every car buying site. The car had an unexplained clunk in the back, the tires were bald - and I only asked for new tires. A prudent dealer would have already changed them. The sales person got the "Sales Manager", and he promptly pulled out the "We don't negotiate our prices here..." card. Well. neither does Carmax - but they are at least in the zip code of fair pricing. The manager was kind of rude actually. I was willing to pay more than the car was worth, and need good tires for my family. Still, the car was clean, and it rode well - with the exception of the clunk - and I would have bought a 3-4 year maintenance plan just in case. I even offered 1000 more, but I guess they needed to make more profit. I'll tell my friends: I guess MB of Wilmington is more focused on exclusivity than it is customers.

Jaquoya Cadet

I love my new car! Wonderful staff

Imran Zaman

Good selection of cars, firm pricing, generally a good staff.

ijaz anwar

The staff was very friendly and welcoming. They answered all of our questions. Marlin Sutton made every step of our purchase smooth. The sales manager Dru Brahmbhatt is very courteous and extremely helpful and he gave us a very good deal. We had been to multiple dealerships but we went for this dealership because of how well they treat their customers. My next vehicle for sure is going to be from them.

Ruben Ortiz Jr

Very kind and courteous staff. Shelby helped us and provided excellent service. Very professional management team.

Laurence Banville

Awful customer service. The least helpful employees I have ever encountered. Really doing the brand of Mercedes a disservice!

Camille Robbins

From the moment I walked in the door, I received excellent service. I came into the dealership to browse and had no intentions on buying a vehicle. However, after a few hours, I knew in my mind that I would be driving away in a new vehicle based on the great selection. My sales representative (Shelby) was very knowledgeable and also very courteous. Although buying a car can be a lengthy process, she ensured it went smoothly. I would highly recommend her along with this dealership to anyone looking to purchase a new vehicle.

Alfred Smith

First class place. All helpful there

Marcel Barbezat

Convenient pick up in West Chester

Southern States Auto Broker Southern states auto b

Really dont appreciate being lied to..Contacted 2 separate MB dealers. 1 1/2 hours for trans cooler line, yet I was charged for 4 1/2 hours labor..I'm considering contacting DMV and also filing a fraud case in small claims. Unbelievable...Didn't think i would get the smile in my face and hand on my wallet routine. Im a used car dealer, so I understand mark ups but...With all due respect. The Service Manager is incompetent and was only focused on being smug on the phone and lying...BAD SERVICE, no desire to rectify. Just on principle alone i will pursue this issue...

Cathy King

First time in for service as promised on a We Owe You at time of sale. Was given a free 2018 C300 loaner which was very nice, and when I dropped off my car I brought up a couple small issues ( used MB) they handled, to my surprise, free of charge. My salesman David G. personally handled the arrangements. When I was surprised to get a zero bill, the response was “This is Mercedes-Benz.” This is exactly the difference from other dealers- they go the extra mile. a shout out as well to the manager. They want you have a great experience with the car and the dealership.

Anthony Vari

Great

Sue Li

We traveled to Wilmington this past weekend and had a flat tire event. We drove our GLE350 to this location in the earlier Saturday Morning. The Service advisor (Logan) helped us and he checked our car immediately. A nail in the tire was founded and our car was fixed within 30 mins with Free of charge! They friendly service is highly appreciate! Than you Logan, thanks again for yout high quality service! A resident from Maryland.

Louis Roberts

Excellent experience. They picked me up from the airport and had all my paperwork organized and ready to sign. It was a very seamless experience.

Joshua Martin

The fact that I could be seen the morning of my call and that the diagnosis was prompt and accurate.

Kelli Murphy

Everyone was very friendly and helpful. Shelby came in on her day off so I could test drive when I wanted

Tonya B.

Always a problem with their service dept.

Ryan Richmond

I walked into the dealership wanting to simply take a look at car that I saw on the website. Vic made the experience so much more. He walked me through almost every feature, benefit and best care practice for the vehicle I was interested in. He (of course) was just excited for my new purchase as I was. The entire process was very thorough and every team member I interacted with was extremely patient. Great buying experience overall.

colette ilodigwe

My service rep is Jason and he's been servicing my car for 4 years and they work well with my warranty company give me advice and not a pressured dealership they will highly recommend a particular service if major but otherwise tell you have time. They give you very nice loaners.. I have a 2005 C240 clean 185,000 miles going strong. I just take it to the experts but not tires,

Justin Lepore

Alissa provided me the ideal car buying experience. Not only was she knowledgeable on the ins and outs of the cars and functions, but she provided such a smooth and hassle free sales experience. If you’re looking for an honest salesperson who truly looks to make the best possible deal for you, then go with Alissa. Her charming personality is an added bonus, and I look forward to working with her again on my next buy!

Michelle Janeka

I recently purchased my first Mercedes and am extremely satisfied with the service I received at Mercedes-Benz of Wilmington. Their staff is professional, knowledgeable, and willing to go above and beyond for their customers. I couldn't have asked for a better sales agent than Alissa Facciolo. Super friendly, honest, and helpful! Thank you for making my birthday memorable, Alissa! I love my new C-class :)

Russell Lucus

I went into Mercedes Benz of Wilmington DE this morning for a schedule B maintenance and I have never felt so unwelcomed!!! I have been going to them for years and they made me feel like a second class customer. The staff was very unfriendly and seemed not concerned. As I was leaving, I thought to myself, why would I spend 5+ hundreds of dollars???? Really....I went in and asked for my car back...hmmmm and they asked " what's the problem" I told them I wanted the GM to call me....I felt like they were doing me a favor me giving them my business???? when they pulled my car around the a*#hole made me walk near the gate which is not next to where they usually pull your car up and just walked away!! I will drive to Westchester and do business there.

Dan Conaway

I recently purchased a low mileage E350. Intended on just going for a test drive but my sales associate Shelby made the experience so painless I ended up buying. The team stayed late working on the deal and ensuring all my needs were met. Since than, Shelby, has reached out to me a couple times just ensuring everything is perfect. The car is immaculate, the customer service was impressive and my commute is a lot more fun. I highly recommend buying a Mercedes and this dealership. Ask for Shelby, you won't regret it.

Mohamad Nasser

My experience at the dealership was great from the behhinig to end. I was assisted by Vic, he was a huge help in every step of my car purchase. He was very friendly and curteous. It was my first time buying a car in the US and Vic walked me through finding the right insurance, getting approved by the bank and through all the paperwork. Vic made my experience infinitely better. I highly suggest asking for him if you go to the dealership.

Andrew Hastings

My wife and I had an exceptional experience with Mercedes-Benz of Wilmington. If we could, we would give it 10 stars! Derrick Wimbish and Shelby Suddard provided a sales process that was attentive, informative, and attuned to our needs. They truly went the extra mile and they exceeded our every expectation. We are thrilled with our new Mercedes-Benz GLS 450! We look forward to being long-standing customers of their dealership.

Patricia Dings

We just bought our 2018 GLE350 Feb. 5, 2018, This is our 4th Mercedes SUV. Never in all our years have we ever had such an experience. Our salesman was very nice, but not totally informed. But the worst was going Monday, Feb. 5th to pick it up. They knew we were coming between 5:30-6pm to pick up. It was a cash deal, they already had our title so as all our other deals we were in and out. We live 1 hour away. Got there about 5:23pm. Our car was completely cleaned out just waiting to do the paper work and done. NOT!! We sat there for over 2 hours and didn't get out of there until after 8pm. They were not prepared, couldn't find a sticker/tag. The gentleman that was doing the paper work never acknowledged or apologized for the inconvience or taking so long. After all was done, our salesman apologized and said I will be in touch tomorrow, well that never happened either. Guess they got their money and don't care if we ever come back or not. So disappointed, could have dealt closer, our mistake.

Barry Schrader

Good people and quality vehicles

Emil Panait

At the beginning of this month my wife and I were at Mercedes Benz in Wilmington DE to purchase a family vehicle for our 25th year anniversary. The most pleasant sales person we have ever encountered in many years was a lady by the name of Shelby Suddard. The entire establishment at Mercedes Benz of Delaware is Highly recommend and truly deserves 5 Stars!! From the moment of our arrival at the dealership everyone there made us feel very comfortable and keept us at ease feeling no pressure at all in comparisons to other car dealerships. Thank you again to Ms. Shelby Suddard for getting the car deal done at a comfortable dollar amount to benefit both parties and most importantly for her professionalism. Good Job Mercedes Benz sales team of Delaware!!

Chris Lilly

Nice dealership. Friendly people

Lauren G.

We had a great experience here. Customer service was great everyone was very friendly and helpful. They were able to accommodate our schedule when coming to look at cars. We went here late a couple times and they still were very accommodating an able to meet all of needs. They answered all of the questions we asked and we never felt like they were pressuring us or being shady. We bought an awesome car here and definitely recommend this place!

Steven Hess

I had a blow out on the highway driving between Salisbury MD and NYC just outside of Wilmington DE. My car limped into the dealership on its run flat tire. Tony in service was incredible! I was in and out on my new tire in about 20 minutes. I only wish that I lived closer so I could become a regular customer!!

Brett Bolling

From the time I drive my car in the door to the time I get my keys, I'm treated very well. Mike Roth takes the time to get to know whose car he's overseeing the work on, he follows up in a timely manner with all tech recommendations, and he advises on the best course of action. Never any less than a great experience which is not something I've ever said about taking my car in for repair or maintenance prior to coming to MB of Wilm.

john caruso

Sales team is great.

Anastasia L

I always have a good experience at Mercedes-Benz of Wilmington. Special shout out to Tony in Service for always being so helpful and efficient, he's a great asset to the team!

Lucas Norman

Be prepared for service advisors to lie to you. Also, just because something is recommended by Mercedes for maintenance doesn't mean they will do it with out you specifically telling then to.

Sidney Bumbrey

Service was very good

DJLP NUMBER3

I had a Scheduled A service on my GS450 back in January 2018. And I had no problems with them coming to my job, dropping a loner off, and letting me take it home until the next day. I have been a Ford guy for many years, but after receiving what feels like royal treatment. I will do everything in my power to pick up another Mercedes Benz on my next purchase. Thank you Mercedes-Benz of Wilmington.

Geneara B

I am sooo Excited for my new GLA 250 4MATIC I recently brought from Mercedes-Benz of Wilmington Delaware. Richard (Rick) helped me he was AWESOME. The Entire staff Very attentive informative and friendly. They went above and beyond. Quality Service. Very great experience. I would 100% recommend. Did I mention I LOVE my car.

John Eaddy

Great customer service

Allison Stewart

My husband bought his car here, and I was thoroughly impressed by the level of service. The staff at this dealership was knowledgeable and friendly. Thumbs up!

Carol Johnson

In and out without issue. Friendly and efficient.

Oleksiy Miroshnyk

One of the best MB Dealership on the East Coast. Vic and Fred pleasure to do business

Shakira Tucker

Vic Magarov is the MAN!!! I called Mercedes Benz of Wilmington to inquire about a low mileage E350 that I saw online and within 5 minutes I had an appointment later on that evening to come and check out the car. When I arrived at the dealership, Vic was waiting and greeted me with a smile and a bottle of water (it was 100 degrees outside). Next, Vic showed me the car and let me just say it was immaculate!!! I knew after test driving the car that it was "the one". Once we arrived back at the dealership, Vic worked diligently until he was able to come up with a deal that I was comfortable with. I've had my new car for 3 days now and I couldn't be happier with my decision. If you're looking to purchase a MB and want a salesman that is genuine, knowledgeable, patient, thorough, and professional, ask for Vic...YOU WON'T BE DISAPPOINTED!!!!! I go could on, and on, and on about his exceptional customer service. JOB WELL DONE VIC :-)

Ericka Downs

My husband and I went into Mercedes of Wilmington yesterday just to look at a vehicle. We ended up going home with one because Mercedes Benz of Wilmington just made the sales process so pleasant. Never in our lives has buying a car been such a great experience. I cannot say enough about this dealership. If you are considering a Mercedes you really owe it you yourself to visit this dealership.

Luis Henriquez

if you want honesty and a great feeling when buying a car. come to this dealership. they will make you feel good.

Mas Walls

Terrible experience. The it took over 20 min for a sales person to even acknowledge I was there. I ask the sales guy about their current incentives and he responded "I dont know what you mean" then he told me i needed to know the car I wanted. I thought he was hired to educate me on the models not vice versa.

Irfan Niaz

Excellent experience , the CPO sales manager Carlos is one of the best and does his best to make sure no time is wasted, getting work done on time and making sure everything is smooth. I like service options and rate during maintenance period.

Francesca DiGuglielmo

The Wilmington Mercedes-Benz Team - with special call out to Jeff, Service Manager, Michael (manager), Orietta (Ops guru), and Alicia - has earned our continued loyalty! They are knowledgeable, solve problems and provide explanations...all the while making sure our needs are met. The Service team brings the term 'customer focus' to life, and makes us feel appreciated! That's the key reason we purchased another S-class from them. Thank you M-B Team of Wilmington!

Tiffani Mitchell

I had a seamless experience, thanks to Shelby Suddard, and the team at Mercedes Benz Wilmington. I love my new AMG Gle43!

Itzel Rodriguez

Service Department and Sales Team are really kind people. No pressure environment, totally recommend.

Parul Pant

I continue to be impressed with the dealership. Fantastic sales experience with Shelby! Great service team.

Clara Hollis

Service representative Fred Boyce Was so good i was comfortable With the information pleasant kept me updated and generally a kind person i will be back again

Mark Snyder

Me and my wife just got our 3rd Mercedes and our 2nd one from MB of Wilmington. We had great experiences both times we were there. Derek and Shelby were a pleasure to do business with and did everything they possibly could to make us happy. We took a break from Mercedes, but we are back... Thanks guys!

anne marie

Excellent service! Thank you Fred

Ole Hongvanthong

A++. It has been a year since I have owned my car, I have to say I'm glad I went with the Wilmington dealership. From my first experience looking for the right car, signing the paper work and coming in for my regular maintenance the staff here is amazing. They really love what they do and treat me with lots of respect. I would recommend Erick and anyone that works out of this office to all my friends, family and strangers. When I'm ready for my next Benz, I'll be sure to get it here.

Russell Burton

Customer Service was excellent. Leo took care of us from the time we walked in through the purchase. Hospitality was second to none, coffee was spot on!

Nannette Case

Always nice and professional

In General

staff is always nice. Got in and out, quickly!

Eye Man

We have purchased multiple cars from out of state and the service has always been fantastic. Everyone was extremely accommodating! We highly recommend this Dealership!!

larry carter

Had to pick up part very friendly and fast

Mister J

I brought a car from them and not even a week later,had several problems. Took the car back for them to fix it and they said they fixed it and got it back and the same problem was there. I would not recommend going here at all. I should have left when another customer was complaining when I walked in. I am going to post this everywhere I can so people know how terrible I was treated!

Azad Iskender

Over the years I had multiple experiences at different dealerships.But people at Mercedes of Wilmington exceeded all expectations of high quality service. Vick Magarov made the example of how the customers have to be treated.Great job!

Cory Frisco

Kelly is a true professional. Outstanding customer service and quality vehicles are what to expect here.

Margaret Ellis

Eric Janco, our salesperson, is the reason we continue to shop at this dealership. His patience, flexibility, and attention to our specific needs made the purchase as streamlined and comfortable as could be. We left with the right car, as well as the conviction that, should we have any questions, we can count on his assistance. Couldn't ask for more!

Karen Rude

Wonderful people! Superior service. Highly recommend.

Zohaib Ghatala

The guys here know their cars really well inside out. I would recommend this place if you are in the market to buy a Mercedes.

NormalNormieNorms .

Mr Bill and Mr. Umani both were great.

Gee Official

I love this dealership. Tony in service is a great person to work with and very informal about what I need best for my S550. Good job having Tony on your team.

Jay Dickerson

Such a wonderful experience, had the opportunity to work with the sales woman named Paris, she ensured to answer every question and provided an exceptional level of customer service. I look forward to working with her again in the future.

E Walker

Excellent sales and buying experience at this dealership. Sales staff very helpful, friendly, and knowledgeable. This is my 2nd C300 from MB of Wilmington.

Jose Pujol Jr.

My wife purchased a vehicle here. We drove from very far away on a recommendation, we were not disappointed.

Nyndan J Sandy Suma

Professionalism , courteous, very patient, clean and tidy environment, every question I asked was explained in detail

Akinola Jaiyeola

Great customer care and conducive environment

Denise Bowie

The Sales Consultant was very knowledgeable and attentive to my needs. He did not apply a lot of pressure which was appreciated.

mayur pokiya

Victor was great. The work was done professionally and perfectly. The staff made sure I was informed, updated and all of my needs were met. he was quick to act, found a path to success that worked almost immediately, and was courteous, knowledgable and professional.I look forward to years more of collaboration! I am extremely satisfied by the level of service at the willmington location. The staff and Manager Carlos is very friendly. They are great on following up. Also the service staff is very informative. They have answers to all my vehicle related questions.

Mag Mercado

Carol was my first point of contact and she was very accommodating and kind. I really enjoyed her customer service and positive personality. All of the associates asked if I needed anything as they walked by. Everyone had a positive attitude.

Leon Degtar

Fast and easy transaction. Shelby was a pleasure to deal with. I would gladly recommend anyone to Wilmington Mercedes. Ask for Shelby!

Michele Bartasius

Our salesman David was fabulous. We clicked immediately. The staff was friendly and so accommodating. David found the perfect car for us. No haggling.

Jackie Jordan

Thank you Anyhony Salenni for the quick and helpful service you rendered to me recently. I've only had to come in twice, for different reasons, and both times the issues were handled quickly, efficiently and professionally. I really appreciate the service I receive. Jackie J

Theresa Q

My salesperson, Alissa, was really awesome. I was dreading the car buying experience, and she made it easy. She knew her stuff. Answered all of my questions & never felt pressured.

Aditya Kulkarni

i went for regular full oil change service, battery replacement and other maint. and I specifically asked the service manager to ensure that the car passes the emissions test post the service. Before the service, he noted down the point and acknowledged the request. But when we took the car to for emissions test, it failed. Reasons for the failure were head lights not functioning and the OBD computer was not responding since there was a new battery installed. How come MB service managers don't understand the request.

Al Spina

Brought my vehicle in for a free recall. Instead of addressing the recall, they run my vehicle on their diagnostics machine without my consent and try and charge me $200. When I refused to pay it, they tell me they can no longer address my recall until the $200 is paid. I sat in the waiting area and listened to Tony tell an older gentleman his car repairs were over $600 and he too was in for a recall. I wrote a letter to corporate to tell them of Tony's actions, as well as his boss. Both employees should be fired for being dishonest to their customers.

KatherineK

Mb of Wilmington is a fantastic car dealer! I probably would not have bought another M. Benz if I did not have a high regard of the way this dealership operates. They are very professional, friendly and listen to the consumer. Yesterday, our salesman Vic M. did an excellent job helping us get a fair price and worked with us through the process. I recommend you visit this dealership before buying your next car.

Xiaolong Xu

I really like Vic. Bought a GLE350 from him and he was honest, good in communication and got everything took care of.

Steven McNeill

Great Service. Highly satisfied on my first experience. Thanks a lot to Vic Magarov for making this experience, Painless and informative. Thanks again. Recommend to anyone.

Mandy singh

Good place , got appointments in one day, but expensive parts costed 450$ and labour 600$. Just to update navigation they charge 250$ it's free provided by Google. Very good experience, they took car for service when i reached. Proactive to complete documentation. Did proper Inspection. Im satisfied with the services and customer service. Price Paid for service is too Much expensive

Delphos E. Price, Jr.

The sales lady and the tech lady are the bomb! So Alissa and or Rita are fabulous! And Derek didn’t do a bad job at either

Anjan Mitra

Put a request for test driving a car , they asked to put a loan application to the bank , once approved they will put up a contract and then allow test drive . It is the most ridiculous thing i have experienced . Currently own Two BMW's did not expect this from Mercedes.

Charles Cunningham

Fantastic service! Never treated like this at any other car dealer. David Gershman made us feel special. Thanks to David and his boss...Made a deal with little back and forth. Nice people at this location!

Heather

Great experience. Just bought my 2nd car from here and as always the staff was amazing! Very attentive and helpful. This is where you need to be buying your next car!!

Gaddi Milfort

Great service, very friendly staff, vehicle ready prompt no long wait

Nicole Baumann

Amazing Customer Service! They accommodated my last minute request for a brake and oil change, plus had a loaner waiting upon my arrival. The pricing was fair and I understood the service cost ahead of time. Also no state tax is a plus!

Andres Riera

They came to pick up my car at my house, left a loaner and delivered my car back next morning. Had my car serviced with no concerns about sitting at the dealership waiting for it. Great service!

Simpson Cumba

Taking delivery of my 2018 E400 Coupe. Marlin Sutton is the man! He and Derek took great care of me. Highly recommend Marlin and the folks at MB of Wilmington...sales and service are awesome.

Dheeraj Katanguri

Being a Delaware resident I purchased all my cars so far in MD, VA due to poor customer service and not competitive prices. For the first time I experienced AWESOME customer service in Delaware at Mercedes Benz of Wilmington. I negotiated the price I was looking for and I got a great deal from sales person Mr Rick and Sales manager Mr Derek. Car was delivered in time and got the paper work done quickly. I returned to the dealership few days later to pickup my spare key, some parts and to fix my paper work, sales manager Mr Derek was very helpful and professional and I would like to thank Mr Derek for making our purchase a memorable one.

Yuseff Williams

Manager , Dave (sales) , and the financial person all were slick talking and demeaning ...

WILLIAM EXUM

VERY GOOD SERVICE MY MAIN MAN JASON KUCZERIAWENKO ALWAYS TAKES GOOD CARE OF ME

trevonne tolbert

Had a great experience they treated me good. Great staff and great customer service thanks rob and manager Derek for the new car thanks

Brooke Banville

Hello - I had a great experience with the sales team back in 2016. EJ was awesome. When you have a Mercedes you expect white glove service, which I have never received once the sales process was over. When I call I feel like I am passed over to someone's voicemail faster than I can finish talking. I am never offered a pick up and loaner car, I always have to ask for it. Also, reaching someone in services is usually a daunting task. And, when I do get someone and ask for a copy of my lease just to confirm I am covering what is required, I get the response "that is not a part of my job". Really disappointed in the customer service that you would expect from a luxury vehicle brand. I will look into another location for my next vehicle.

Carl Burgess

Great service in an excellent customer focused environment. The ambiance isn't the same as the newer palaces for luxury automobiles, but the customer service an attention to your personal care is one of the best experiences that you can find.

Wilmington Collision Center

I just purchased a used Porsche from Mercedes of Wilmington. The staff was helpful and friendly. They kept it simple and worked with me answering my questions. I would definitely recommend this dealership!

C. Wallace Hume

To begin with I'm not really a dealer person nor am I a Mercedes person. I'm a BMW fanatic! However, after being unable to find a mechanic to work my Mother's car, I took it to the dealer. I was delightfully surprised at how good the customer service was here. After they diagnosed the problem with the car and I told them it was too expensive , ($3,100) they helped me find alternative solutions. They even washed the car for me after they completed the diagnosis. I didn't have any work done here so I can't really rate the quality of the work, thus the 4 star rating. All I can say is that I was treated very well and their diagnosis was right on point.

Terence Zhou

Was a relatively painless experience getting my first Mercedes couple months ago, though it did take me 3 weeks to negotiate a reasonable price...the service dept was quite amazing! Tony is the guy I usually go to for scheduling services and he is a really nice guy to interact with. Everyone else is also very helpful. Will continue to go there for services, although I do hope I won’t go there too much other than maintenance.

Archin Mao

Very professional, helpful and friendly staff. Great experience to do business here, which made me decide to have a new model from them even there is an hour drive from my house. The salesman, Johnny Tran, really did helpful efforts to meet my requests within my budget. The dealership should be very proud of these staff.

Hadi Ali

David was very helpful and attentive. This is the second time we used this dealership & David!!! I would definitely recommend this dealership to anyone looking to purchase a vehicle. This dealership def won my heart again!! Love my GLE 450 & David is an awesome sale rep!!! Entire staff is excellent! Thank you for phenomenal experience ❤️❤️

Precious Bumbrey

Great experience all around. Out of state purchase made easily. Dave and Jacqueline were amazing. I definitely would make my next purchase here!

Sunny Patel

It was an AMAZING experience. Definitely the best experience I've had purchasing a car. Shelby is the greatest. If you are going to purchase or lease a vehicle, Shelby is the girl to see! Great energy and got me a great deal on a new car

Robert Davis

Everyone there genuinely cares, and wants to solve any problem that might arise. Carol was awesome, and genuinely interested in me being satisfied with the service of my beloved Mercedes Benz.

Megan Dingus

From beginning to end it was exceptional. Compared to another dealership, I was treated as a potential client immediately and felt respected. As we live two hours away, We began our discussion with Jacqlyn via the telephone. She was extremely responsive, informative and gave us more information within a 20 minute phone call/text session than the 3-4 days we were waiting dealing with the other Mercedes dealership. We ended up driving up the next day with 2 young children and drove off the lot with our brand new car all less than 24 hours after my initial contact with Jacqlyn. Dave was the floor person who walked us through all that the car can do...there were numerous times when he explained something the other dealership didn't know! He was also very smart, kind, energetic and had a great way with our boys which means the world to us. Lastly, my husband will be looking at new cars in the next few months for himself and I am highly encouraging him to buy one from the same team as they did such an excellent job.

Ash Duga

Very friendly and courteous

Emmanuel Olowu

Hands down the best MB Dealership on earth! It's always worth the drive from PA. Wow... everytime I come in I get treated like royalty lol. I just adjusted my front Bumper and grill at no cost. A Dealership in PA charged me 400 to do the same work... I walked away like a boss. Two weeks ago I came in for something else and was charged only $7. Jason Kuczeriawenko and Bob, thank you so much for your professionalism and patience. Harry from Finance was really nice to me too. He answered all of my questions without issues. I'm spreading the word about this place. 10 stars all the way!

Francesca Fell

Alissa was very knowledgeable, helpful, and pleasant. I never felt pressured to buy anything. Also, she is working even when she's not at work. I texted her after the store closed and she was happy to answer any questions.

Victoria McCullough

I love this dealership, I have purchased 3 Mercedes Benz from this location. The sales department always gives me a great deal and find exactly what I want. I recently had routine maintenance on my vehicle, staff in this department are pleasant, professional and have great expertise. Mercedes Benz Wilmington provides awesome service!

solomon archibold

Excellent service

Tori Dubose

A dealership with an extremely rude and egotistical staff. Save yourself the time and headache and just go somewhere else.

Philadelphia Seafood Boil

The BEST dealership I’ve ever encountered! The way they treated me from start to finish was impeccable!!! Shout to Marlin and the financing staff ❤️ 2019 GLE AMG

Joe Flinn

Again, EXCELLENT service with a team that is committed to customer satisfaction. Logan Fitzpatrick is a true professional and continues to provide 5 star service every visit. I highly recommend this dealership.

Eric Magarov

Leased 4 cars there, amazing people, great cars.

vic magarov

Excellent customer service

Jay Kuch

Nice sales staff, service staff easy to deal with. Decent selection of vehicles.

Imaan Reda

I have purchased 2 vehicles from this dealership within months of each other. No hassle, easy to work with, and they make the buying process as convenient as possible, with a personalized touch. Already referred friends and family, and will continue to do so. Dru met our every expectation, looking forward to coming back.

Billy Rutter

I didn’t end up purchasing a vehicle here, but I will say that Marlin was the most personable salesman that I dealt with during my search. Highly recommend shopping around at this dealership, and if you get a chance say hi to Marlin.

James Maynard

Great and speedy service

Mike L

Me and my family have been dealing with Alissa on our past several car leases. She was super informative and helpful through the whole process. We are looking to possibly add a sprinter or two for our small business. I will look forward to dealing with Alissa for those vehicles as well! Keep up the hard work!

Katherine Kelk

One of the reasons I return to Mercedes-Benz of Wilmington when I am ready to buy a new car is that I love the service I receive when having my car in for its routine service. Customer service here is excellent. Everyone is polite, friendly, and helpful and the service is always done right. I especially appreciate their shuttle service and loaner car service, which saves my time while my car is being serviced.

evajoellyn .

The only reason I give this dealership one star is because Vic and Micheal Manley were nice. However, I DO NOT recommend buying a vehicle from this dealership. I purchased my CLA 250 on October 10, 2017 and the day i drove it home the check engine light came on. Called Vic and he said if it comes back on to bring the car in for service. Mind you I was told the car had been thru a rigorous certified inspection before buying. After the car was serviced, they said they needed to replace the brakes and reset something on the engine. I felt a little sketchy about it, but moved forward with bringing the car home. Only a month and half after having the car,an alert came on stating that the engine coolant is too hot and to turn the car off. The thermostat was pointing all the way up to the highest level! I had my 6 year daughter with me as we waited on the side of the street (December 2nd) for the tow truck to pick up the car. I spoke to the general manager Mike Manley and he was trying to be very helpful with replacing my car, but Carlos Arias is a complete JERK! Mike Manley told me that Carlos was to send me options to replace my car with and he NEVER reached out to me. I came into the dealership after waiting 3 weeks, to speak to Carlos and all he did was be defensive and not listen to my concerns. He was not sympathetic or apologetic for my whole experience. Which is VERY upsetting to me. DO NOT BUY A CAR AT THIS DEALERSHIP!! The cars are not inspected as they should and they do not try to accommodate their customers. The Pre-owned manager Carlos Aria is RUDE and will not care about your experience.

Ms Burke

Alissa was my sales person and from two years ago she manage to stay in contact with me, checking in when new vehicles came in, that she thought I would be interested in. I really appreciate her not being a pushy sales person and allowing me to take my time in making a decision. Well, I must say with her help and Derek’s ( the sales manager) they won me over and I bought the vehicle! Orietta at Mercedes Benz of Wilmington was so thorough in going over all the features in my vehicle. She was pleasant, friendly and had a great sense of humor. I really appreciate the time she took without rushing and making sure I understand the benefits I had in my vehicle. Thank you! After dealing with these three people, I’m so glad I bought this car and I believe, I made the right choice. You three made a great team, Thank you guys! Keep up the great work!

Mike Quinn

Mike at the service station is a good dude and will help you out with whatever you need

Missy Burke

Hello world and welcome to Mercedes of Wilmington . I would like to take the time to introduce you to one of the greatest salesman in the business.the one and only Vic Magarov that’s the type of introduction this man has earned in this business. Oh god where do I start customer service -outstanding from the time you enter the building until the time you exit everyone in the building are so warm and welcoming. My personal experience with Vic I will tell you was phenomenal I was perplexed bewildered and dismayed that I ever temporarily purchased outside of Mercedes product. By far Mercedes is number one. Vic Magarov is proof of that clearly I hope the piazza group realize what a gem they have in him. He made me feel like family more than a customer. Vic knowledge of the product is outstanding. Vic Magarov thank you for all your help and advice you are more than a sales executive.

Quita A. Lewis

Ask for Mr. James Davis! I love going to MB of Wilmington! I travel past MB of Devon, MB of West Chester and MB of Cherry Hill just to go to MB of Wilmington because if the impeccable service. I always feel so welcomed and valued. James the sales representative is extremely knowledgeable and helped me to get the best deal! Management is the best of its kind. Keep up the great work Mercedes! Way to go James!

Dr. Ashmon GetFit Movement Dr.Trifinia Ashmon-Ebed

Thank you for fully repairing my vehicle. We have the best service representative Mr. Frederick Boyce. In fact, he and my husband share the same 1st name!!! He is always very professional, attentive and follow up to ensure technicians are providing quality care. Mr. Boyce has serviced our vehicles for several years. I fact, he is the reason we returned tomb Wilmington DE. Thank you for keeping us safe on the road. Mr. Mike is a great technician..

Sharmin Islam

Vic was most helpful in answering all our questions and making our experience an extremely pleasant one! Exceeded all our expectations!

John Yam

Wonderful staffs, especially Orietta, Marlin and Tony

Ahmed Dabbas

Bought a pre owned c300 and the car failed in MD inspection they offered to replace the tire which was the problem very friendly service

Kylo Robb

Three stars for Mercedes Benz he's like six stars for normal car dealership.

Michael Neel

I arrived & a man came out to greet me . The same man who came out to greet me 5 years ago . First off he was totally rude & started to trash my Lincoln & said he would grab whatever they offered on it ! I said its 40 years old & has won 9 trophy's & I don't intend on trading it in ! He then showed me two cars & did not even offer to get me the keys ? This is the same man who had the balls to ask me if I could afford a Benz ? I was so sickened that I said yes I could & I also could afford a winter home in Palm Springs & one in Bar harbor ! I finally said I had to deal with you years ago & left the dealer & went to west Chester Jag & bought a new xj8 which I still have . Also I left that day & went back up to west Chester Jag & bought another xf model . They certainly know how to treat a person . I'm done with this dealership ! Beyond RUDE !!!

malik aslam

I would like to start out thanking Alissa for her professionalism, dedication and passion, making my purchase of S560 an beautiful experience and speacial thank for Manager Derrick.i am truly very pleased

Camillia Belle

Shelby was the absolute best!!!! Can't forget about Sy!!!

zeid ashabi

I went in as soon as they open and got a wheel alignment done. They do it professionally and quick. Nothing but respect for this dealer of mines.

Bill Westerhoff

David is a fine salesman. It seems, however that the electronics on the vehicle may not live up to his expectations. As it stands at this point I will probably have to cancel my purchase order. Today's visit was a total waste of time. Bill

William Jenkins

Wow awesome cars great sales staff very professional

emma yiqin cao

Have my car did serviceB, my car was still dirty after the service. They did not even wash my car, I’m not sure if they even did the service. My car was ran more than 15 miles by THEM, I would like to know where did they drive my car to, also there are some possible new scratch from them. I have done services for four years here, and they did not wash my car two years ago either. I’m very disappointed and I will report to the Benz Customer service and never come back again. Used my car without my permission, shame on you!!!!!!