Reviews of Matt Slap Subaru (Car Concessionaire)

Geoffers Avour

Service is friendly, professional and with a toich of down home kindness.

Jennifer Healy

I worked with Glenn Russell and he was great!!! He was very professional and did not pressure me. I would definitely recommend Glenn to friends and family!

Pam Baumbach

I adore my new Forester! Based on ratings, the look and multiple friends opinions, I was already sold on the car, now it was about the dealership. I first came to Matt Slap to just test drive the Forester and Jason Marker was informative and patient. He knew I was going to shop around and might be back...no pressure from him. Usually my husband does the dealing but for the first time I did it by myself. The next day I went back to see what their price would be. I met with Jason as a researched and well informed buyer and we sat down to talk. In no time we had a deal! I was getting the exact car I wanted and all in, it was within $200 of my target price. There were a couple of very minor adjustments (fee change and item not on car that was thought to be included) and the differences were all resolved in my favor-without having to ask! The car was on a truck and was to arrive at the dealership the next day, everything was delivered as represented. Throughout the experience I felt like I was taken seriously and respected, I was given a great deal and spent a total of less than 2 1/5 hours. I am looking forward to seeing if your service lives up to the high standard of their sales department! Thank you Jason and Matt Slap!

Brittany Lurty

Filled out an application online for financing and went in after I was approved. Was driving away in my new car an hour and a half later. Glenn and Chris were so friendly and informative, they made my first dealership experience great. They even made it super easy for me to back out of the extended warranty a few days after purchase. Glenn was extremely responsive also, I never had to wait for an answer to an email or call. Amazing Salesman!

Karen Shaw

I had a great experience buying a used car here. My salesman was Glenn R, he was great. Talked to him the night before I bought the car and explained my situation, that I wanted to be able to buy the next day. I went in the next morning and walked out less than an hour and a half with my new to me car and a better interest rate. Great experience, great place and people, and so far a really good car at really good price.

Kathy Anderson

We were searching for a safe, reliable college car to get from coast to coast for a first time car owner. Glen & Ron were cheerful, polite, helpful and expedited the seamless process with a "can do" attitude. The finance department dotted their "i"s and crossed their "t's and we were happy owners within 48 hours of first looking at the vehicle! Glen then went above and beyond the call of duty to locate a spare key for the vehicle from the previous owner -- awesome followup!! Thank you to the Matt Slap team!

KimberIy Cibroski

Really good place. I got my oil changed today and a few dings fixed up. Not only did they wash my car afterwards, but the vacuumed and clean the interior at no extra cost. I really appreciate it.

Victoria Johnson

Do NOT get your car serviced here. Even if it’s for a “free” recall. They will try to swindle you out of your money. I took my car in for the break light switch recall. Upon “inspecting” my car, they called and told me that my rear breakpads were “completely gone, metal to metal”, and that my car was “extremely dangerous to drive”, but they could fix it for the low cost of $500. I declined so that I could take it to my usual mechanic for a second opinion. Upon taking it to my regular mechanic, he informed me that they had blown the issue, which was relatively minor, entirely out of proportion. While my breakpads were worn down, they weren’t dangerous, and it would be half the cost ($250) to fix it if necessary. And, when I got my car back, before I got it to my mechanic, two bolts came off of my tires that they’d handled. Matt Slap doesn’t care about you or your Subaru, just your money. Notice how they respond to their five star reviews and conveniently ignore their lower reviews? Go somewhere that actually cares about their customers.

Liz Wagner

Recommended by Chris, and recieved perfect service by Glenn! Very happy with my purchase! Thank you so much!

Mark Showers

Great place to buy a car and to have it serviced.

Victor Elia

I have had good experiences at this location and bad. My latest experience was better thanks to the Salesperson Mark. He was low pressure and very open and honest with me in negotiating. I can recommend doing business with Matt Slap with only limited reservations now. In fact, 3 of the 4 salespeople I have interacted with here were good. It seems the Sales Manager can sometimes be the one to play hardball. The good thing about this place is that their inventory seems to be on the larger side, so you are more likely to find something close to what you are looking for on site.

Ashley Richardson

Kind staff and quick service!

Heather Primaldi

I recently purchased my 2013 Certified Cross trek from Matt Slap Subaru, and I was impressed how easily it was to get out of current lease with a different model vehicle. My husband, son and I went on a weekend and we were in and out of the dealership within 2 hours. Harry met us in the parking lot and greeted us and asked what we were interested in, we told him. He went to grab a tag for a test drive and to think I was leaving my husband and son stranded for a few minutes Harry said, to grab the car seat and put it in the Cross trek. The last time I purchased a car, this wasn't an option. Harry was professional and everything was a smooth process. Harry has called and followed up to see how I've been liking the car. I have to say, as my first Subaru, I would suggest checking them out! Thanks again!

Cathy Bundy

I purchased a 2018 Crosstrek in December 2017 and have had a few minor issues until now. For the past two months, I have been experiencing paint chipping in several areas on the hood of the car. When I took the car in for the problem, the service person touched the car and the paint was literally rubbing off. After three weeks of waiting to see if Subaru would make the repairs, I was denied because they claimed that "it was caused by outside elements." I did some research and found that there are hundreds of complaints regarding defective paint jobs with the 2018 Subaru cars. It's unfortunate that I did not do my research prior to buying the car. I beg everyone that if you are interested in purchasing a Subaru, please please do your homework first. Certainly, this damage was not done from outside elements because there was nothing on the car, and I certainly would not allow bird droppings (as they suggested) sit on my car and cause damage to it. Not to mention that I have owned several cars and bird droppings never peeled the paint off the car. I pray that this is helpful and that you do not end up in my situation.

Stephanie Kaznica

Really kind of a bummer at Matt Slap. I purchased a brand new car about 6 weeks ago (felt rushed through the sale since it was late on a nice Saturday afternoon, but it was ok). 2 weeks ago, I realized I needed a copy of one piece of my paperwork for a legal matter, but couldn't find exactly what I needed. Reached out to my salesman twice, no response at all. Finally called and was connected right away to the finance department. The guy who answered (I have his name but won't say it here) was SO annoyed with my request, and told me I should have it. I explained that I didn't, and he said he would "get around to sending it". I probably won't recommend Matt Slap--it seems like once you've made your purchase, they really aren't interested in helping you, and that's just kind of a bummer. When I'm ready for a new Subaru, I'll be heading over to Concordville. Edit: The guy in finance never sent me my paperwork......I guess he couldn't be bothered or forgot.

Rev. Jon A. Hooper

Good knowledgeable and patient service and salespeople. No high pressure on the purchase, gave us time because of our schedule. Would recommend highly for any work that needs to be done whether purchasing or repairs.

Coke Westbrook

Leasing a car was a very satisfactory experience. Laura Hart Siano was the saleswoman I worked with and she was really helpful and knowledgeable, It was a pleasure dealing with a real professional.

Aubrey Piechoski

Walked on the lot with interest in the Crosstrek, Mario was very informative with additional information on the Crosstrek. He was very descriptive with the features of the car & model versus other cars I was interested in. When it came to paperwork, he was informative & worked to get me the best deal on the car. I am very satisfied with my experience with Mario & the whole Matt Slap crew.

Samuel Son

Very pushy and aggressuve sales manager. I give two stars because the salesman who helped me was very polite and professional. The condescension of the manager, on the other hand, immediately turned me off. He pressed me with questions when I told him I would need to go home and think on the vehicle in question.

Christian Stead

We went there to preview the Ascent and we test drove the Cross trek and Forester. We were looking for a car our son could drive to school in New York. We ended up buying the Forester. We got there around 1:30 in the afternoon and we left at 5:30 pm with our new car! Very friendly staff and atmosphere. Glen is a really nice salesman and patiently answered all of our questions.

Metin Ahiskali

Updating my review with some context instead of just stars--we've now purchased two cars from this dealer over the last 3 years, and have been very happy. I don't say it lightly either; we've dealt with pretty shady and scummy dealers in the past and these guys certainly don't fit that bill. I came in (both times, for both cars) with an internet referral, and what I wanted to pay out the door. Explained that I had financing from my own bank and what I wanted. Both times they made sure they found the exact car we wanted, and didn't hassle us with unnecessary extras. I also tend to do the majority of regular maintenance for our cars on my own, and their service department has always been helpful with this. In the rare times I had them do work for me, they never pushed unnecessary work and were always professional. When we had an issue with some minor damage that may have been caused by their service tech, the service manager sat down with me directly and was extremely professional about the problem (and offered to cover the repair in full--with a loaner car free of charge if we requested it). Overall, when it comes to dealer experiences, I've only really had good ones here. Certainly room to improve, but that's true anywhere.

bedo blonde

Got my Volkswagen beetle here love it

mark weaver

Great experience with Matt Slap! Glenn our salesman showed great patience with us while decided models (Outback & Forrester), trims and especially colors! Very happy to say the least.

Chris Black

Buying the new car was a great experience. Very helpful, knowledgeable and friendly. I would give them 5 stars. The SERVICE side is horrible. They had my brand new car over 3 weeks to change the radio that was broken when I bought it. I kept having to call to get updates and they would say "the part isn't here yet". So why did they demand I leave my car with them? It was unfriendly, unhelpful, and I wont be going back to them.

Samantha Hontz

The place is great service wise, but please don't use up fuel because you want my AC all the way on low. I get you had to drive it to the other building for the alignment but the maybe 2 miles there and back won't use an 8th of a tank.

Michele Aldridge

I have been shopping for a vehicle for several weeks and then came to Matt Slap. They took the time to review all aspects of their different vehicles and treated us with white glove service! I cannot say enough good things about my sales woman, Susanna and manager Greg. Thank you for helping me find a car I can love!

Wally K

After taking my 'first Impreza' home, I noticed a few exterior flaws. My sales associate, Chris Montelongo, understood my concerns and agreed to an exchange. New car was waiting when I returned. No Problem! Chris said he didn't want me to be unhappy. Never thought it would end so well. I'm sure he had to go far out of his way to make it so easy. Thinking of a new Subaru? Chris is the person to see.

Mike Cooper

I just bought my 2015 Forester 2.5i Premium from Harry, and love it. He was attentive, knowledgeable, and personable. Was great to work with on buying my second Subaru! Planning on bringing my girlfriend back to purchase her first Subaru from Harry. Thanks again Matt Slap and Harry for making my car buying experience one to remember.

Aaron givens

The car dealer was super helpful

Susan Hendricks

Trading in a car for a new one was quick and accommodating. Glenn and Larry couldn’t have been nicer!! Glenn listened to what I was looking for in a car and I ended up with a car with the safety features I was looking for! Thank you. Purchasing a car there since the 80’s has never disappointed.

Rachel Rodriguez

I have never had a better car-buying experience than I did at Matt Slap Subaru. Everyone there from sales to financing to services is friendly, courteous, and they don't pressure you. Matt Slap Subaru went above and beyond for me from the moment I saw the car to even after the buying experience. I'd recommend 100%!

Ashley Abbott

My family went in to Matt Slap Subaru on a Saturday with no real expectations. We heard good things from friends/coworkers about this dealership but weren't sure what would happen with our situation. We were approached calmly while walking around outside, we didn't feel pressured at any point in the car shopping experience, and we left completely satisfied. The employees went above and beyond what we would've imagined. We felt as though every employee we dealt with was open, honest, suggestive (not pushy), and knowledgeable. Once the paperwork started, we were informed of what was to come along the way, multiple times, so we had an idea of how much longer we'd be there, in case we needed to make any arrangements with the sitter at home. It's only been 3 days since we found our new car and we've already recommended this dealership to a few friends!

Michael Boyer

This is our second new car purchase from Matt Slap. Just like 5 year ago everyone was very professional and friendly. We feel we got a great Subaru at a good price. Carlos took the time to answer all my family’s questions and made us feel very comfortable through out the entire process. I highly recommend you visit Matt Slap if you are in the market for a new or used vehicle.

glenn kayea

Nice dealership. Let you browse lot without being hunted down by sales associates. Clean and nice waiting area.

Lydia Moore

I am very suspicious and cautious when it comes to dealing with car dealers. Sorry, but I have many years and many bad incidences to draw from. Matt Slap is not like the others. Today, they did right by me and my family and saw my point of view on a repair. They cut me a tremendous break and for that, I will always be grateful. They are my dealer for life from now, for any car purchases I will be making. I trust them very highly, indeed. Ryan Butler is a true advocate and looks to treat customers fairly.

mark fox

mark fox was awesome..love my 19 outback

nicole williams

I can not praise this dealership enough! They worked with the bank for days to get my payment where I wanted it to be. They kept me updated on the process multiple times a day! Mark is a wonderful, kind salesman! I was very nervous when I first got there but he is very easy going. He is the one to talk to when your car shopping! Greg in the finance department was also excellent! He worked long and hard to get my payments where I wanted them to be! He was patient with me during the whole process! I would HIGHLY recommend Matt Slap Subaru to anyone looking to buy a car! They will be the first place I go when I buy another car! I had nothing but a wonderful experience there! Again I can't praise them enough!!!

Scott Silverstine

These guys know how to handle customers right!!!

mike martone

Nothing bad to say about this place. I would recommend to anyone!

Kevin Laird

I've been buying cars for over 35 years and seldom.....no never, have had such a great experience doing business with a dealership as professional, friendly, and accommodating as Matt Slap Subaru. My sales professional Ron was great, he took the time to help me decide between the Forester and the Outback and truly showed his concern for putting me in the right vehicle, (the Outback won). I knew what my price point was and Ron along with the sales manager Tom, worked with me toward a number that we all felt good about. Maybe I should give this one to my wife and buy another! If you're looking at Subaru, look to Matt Slap, you'll walk out with a smile.

CJ Yu

I just purchased a 2016 Forester from Matt Slap, it was a great experience. I worked with Carol over the phone and through email, and she got me a great price. I told her I would be able to come in the next evening, and she told me that wouldn't be a problem even though she would be out. Bryan Ford contacted me to let me know he would help me when arrived and gave me his cell phone number just in case I got lost (I live in White Marsh MD and drove to Delaware). Once I arrived, I was greeted immediately, even though it was close to closing time. I sat with Bryan Ford to finalize the sale, and with Chris Mooney who did the financing. They both offered additional items for the Forester, but never pushed me to buy when I declined. I was in and out of the dealer in an hour and 15 minutes, this even includes the time Bryan spent going over the tech in the car and setting up my cell phone after the sale was finalized. I highly recommend Matt Slap Subaru, they were well worth the drive to Delaware.

Jessica Lewis

Sal in Service really made me happy this morning... there was a small mix-up while we played phone tag a couple of nights ago (while my Crosstrek was in the shop because of a recall) so to make up for it he threw in an extra service at no charge before I picked up the car today...THANK YOU SAL & MATT SLAP SUBARU!!!

Sandra Zugehoer

Salesman Ron Brzezicki, provided me with a great experience buying a used car. Even though it wasn't a Subaru, he was able to provide me with all the information about the 2013 Toyota Rav4 Limited, I test drove. I purchased & drove home in it that day!! I would highly recommend Ron to anyone wanting a knowledgeable, non pressure Salesperson who honestly listens to his customer.

Joe Kotanchik

Of the four Subaru dealer service departments I have used, Matt Slap has provided the best overall service and care of both my Subaru and myself. When it came time to purchase my next car, I chose Subaru and knew just where to start. Matt Slap's sales staff were just as friendly and courteous as their service advisers. I spent an extensive amount of time with Han Dervish when picking out my Subaru, and never once felt pressured or being led on. He was open, friendly, and willing to work towards my goals and within my limits. I recommend him to anyone in the area looking for a Subaru, or just for a better experience in auto shopping. As long I live in the area, I will continue to patron Matt Slap for everything Subaru.

anne thomas

Love my Subaru and Matt Slap Auto service Center is terrific!

Dzmitry Zhuk

Matt Slap is a great dealership so far from my first experience. I got a great deal on a new Subaru BRZ and couldn't be happier. Jay Brown helped me in going through the process and made it very easy. He was helpful in answering all my questions, even when I thought they were foolish. I got to meet the rest of the crew and was introduced around to the whole building and where everything can be found. It is a friendly and relaxing environment so I definitely recommend it!

wish56 .

Chris and Glenn were great in helping me find the perfect car for my 17yr old son. No hassle, no fluff....all business and great customer service.

Yvonne DeBlois

We found Matt Slap Auto Subaru through the Costco auto program. Although it was an hour and 15 minutes away, the service and value we received was phenomenal and way worth the drive. We love our car and we loved our experience. Even if you don't use the Costco auto program (you really should though!) we 100% recommend Matt Slap Subaru. We learned why they're recommended by other businesses, by being greeted as we entered, guiding us through the process without pressure, and even by following up with us in the days after our purchase. Thank you, Chuck, for all your help!

DropHit

Any company that tries to take $450 off of a 68 year old woman to replace the serpentine belt and then try to suggest that she needed power steering fluid replacement at $150 should be out of business. Avoid at all costs - go to your local mechanic and find somebody who's honest and has some level of respect for the work they do. These kind of places give auto mechanics a bad name because of their nefarious nature.

Chloe Thompson

I bought my Subaru 2014 Impreza in 2017 as my first car out of school and had a LOVELY experience. Today, I received a call from Chris in finance in response to my inquiring when my extended warranty runs out. Chris went above and beyond to find out all the details in a prompt fashion, sent my warranty information to my email, AND delivered the news that my Subaru is in warranty until 2021, mileage depending. THANK YOU, Chris. You embody striving for excellence!

Douglas Comley

They treat longtime Subaru customers, very poorly. They will try to scam you in the service department. I cannot speak for the sales side, as the guy who sold me my Subaru 14 years ago, works somewhere else. I can for sure tell you one thing... double check what they tell you is failing on the car. Liars and scam artists in the service dept.

Tenacee Jed

Editing previous 3 star rating. Had issues with both our crosstrek and our outback wheel bearings. And after three trips, the service dept took care of both vehicles and won back our confidence. Thanks.

Valerie Toomey

If I could give a negative star, I would. When my check engine light came on, my personal mechanic did an initial diagnostic scan, and then advised me to take my car to a dealership as the codes indicated a possible issue with the computer component of my transmission. I paid $125.00 for a diagnostic at Matt Slap. I was told I needed to replace a valve body for my transmission which would be $1500.00 (a part that costs $300-$400, confirmed by my personal mechanic, and would not involve $1100 in labor). I was also told that this was likely not going to fix the issue so I would probably need to spend another $4700 for a refurbished transmission. I denied having any work done on my car. To add insult to injury, I was charged $4.31 for “Miscellaneous Charges and Deductions-Shop Supplies”. When I called and inquired what that was, I was told it was for “things such as rags and other things the mechanics need to work on your car”........NO WORK WAS DONE ON MY VEHICLE. It was hooked up to a diagnostic device and THAT’S IT; yet I was charged an extra $4.31. Furthermore, additional recommendations included new wiper blades for $65.00; my mechanic just put new blades on my car a month ago. Matt Slap sent me a survey asking what my experience was like. I immediately responded that I was dissatisfied for the above reasons; I've yet to receive any response (I completed the survey on Tuesday and it's now Saturday). This was my first experience with Matt Slap Subaru, and it will be my last. If you value honesty and your money, DO NOT GO HERE.

Anthony Ianni

I recently purchased an 2015 Outback Limited from Matt Slap. Our Sales rep was Harry Marker and I have to say the experience was the best I've had in 35 years of buying cars. Everything Harry said was on mark from price paid to following up on options and patiently answering about 1,000 questions. It was a positive experience and I am very happy and pleased with the level of service and professionalism I received. Frankly Harry hustles and knows his product. Thanks guys. It was good to do business with you.

Dr. Zoidberg

Sales manager brags about how much he made customers over pay

Carson Byrd

I wasn't sure of buying but mattslapp got me right...their friendly sales rep. Was very informative and knowledgeable with all my concerns....thank you Laura Hart-Siano.

TIM S

After speaking initially with Laurie and Mary from Internet sales, I drove from Baltimore to check out a used Mazda. Glenn Russell treated me with respect and courtesy. I would recommend all of them with no hesitation.

Joseph Fabian

Nice people. They seem to know what they're doing. Recently renovated service waiting area.

Augustus Davis

Awesome, great staff!

a. ggrex

Dropped off the Subaru overnight as recommended by service advisor as the recall involved fire potential only to be told late in the afternoon that the warranty/recall parts needed to be ordered and no overall vehicle inspection or courtesy brake check performed. Told to comeback and reschedule for the following week once parts arrived. Following warranty/recall service the overall vehicle inspection including courtesy brake inspection passed inspection. Upon DIY inspection of the noisy brakes the vehicle ended up needing new rear rotors as the worn pads scored the rotors. Thanks a bunch!

Jason Owen

Got a truck from them last week. Everything went great. I couldn't be happier with the experience

Bruce Tomlin

Just purchased the Subaru Ascent. Derrick Smith was top notch.

Cynthia DW Smith

Enjoyed the popcorn, atmosphere was pleasant.

Maddy Lincavage

Thanks to Harry Marker, I was able to lease a 2016 Forester in the color I wanted. Overall great experience and I will not hesitate to recommend this dealership (and Harry) to others. If you're looking to buy/lease a Subaru, this is the place to go.

DHARMESH PAPAIYA

Staff is awesome there specially Chuck. I got great deal on lease. Great communication skills and knowledge.

Edward Ford

I have bought two cars from Matt Slap. Both experiences were excellent. I felt less like I was buying a car and more like I was joining a family. Everyone there exceeded my expectations and truly went the extra mile to help make both buying and servicing experiences as good as they can be. I highly recommend this dealership both for buying, and for servicing Subaru’s and other makes of vehicles.

Matt B

My wife and I were in the market for a new vehicle and I was dreading the sales process but had a great experience with the people at Matt Slap. We made our initial request online and were quickly contacted by Mary Thompson. We then test drove an Outback and a Forester with Jeremy Heydemann who did a great job of pointing out the differences between the two vehicles and became our primary point of contact after that and was very nice to deal with. We ended up with a great price on a new Forester and financed through Subaru with Chris Montelongo who was very helpful. We have bought several cars in the past and this is the first time we walked away feeling good about the experience.

Julia Byrem

This is the best dealership EVER. My family has purchased three Subarus from Matt Slap and every experience from sales to finance to service has been easy, warm, and efficient. We were there yesterday, working with Chris Montelongo in finance and Jay Brown in sales... they were both great! They went above and beyond to exceed our expectations. I enthusiastically recommend this dealership!

Kaylyn Talmo

The service department is absolutely horrible and incredibly unprofessional. They had my boyfriends car for over a week only for us to get it back and one of the issues not be fixed. My boyfriend called and spoke to someone in the department who said he wouldn’t be able to bring his car back in until 04/27 & asked if he’d need transportation and when he said he would she said they wouldn’t be able to have him bring his car in until 04/29 even though it was because of them we had to bring the car back. I called back and spoke to their service manager, Bill and he was able to get us in the next day. My boyfriend works construction and 40 minutes away so unfortunately we didn’t arrive until 5:55 which I understand is 5 minutes prior to closing. Sal, the service attendant, was only concerned with leaving for the night and when Bill told Natalia to get a car ready she questioned him about why. Clearly the employees do not have any respect for the customers and the manager. Both Bill & Sal made fun of my boyfriend for having me call back to have the car brought in sooner. Had their employees done what they were supposed to do in the first place we wouldn’t have been in this position. Not only did we have to deal with their poor attitudes because of when we arrived to drop off but we were asked to sit in the waiting room which is on the other side of the managers office cubicle where he & another worker talked about various employees and how they sucked, other customers as well as myself & my boyfriend. I spoke to Ben Slapp regarding this and was told he would he call me back and never did. When they finally fixed the issue with the transmission pan like they should have from the start we picked his car up to find leaves/flowers from the trees surrounding in his front seat. It is clear the workers here are lazy, unprofessional, and have no idea what good customer service is. My boyfriend works on cars and is very aware of issues with his car. Someone who isn’t familiar with cars needs to beware because I’m sure the service department isn’t completely honest about work that needs to be done and work that was done. My boyfriend paid $300 for something that wasn’t even done. We will not be coming back to this dealership for service or for purchasing a vehicle.

Amy Wilbur

I went to this location to test drive some different subaru models and I made my purpose clear (or so I thought). I spoke to a representative over the phone and met with him shortly after. When I arrived to the dealership, Derrick was with someone else but I had no problems waiting. During that wait another representative started asking me what I was looking for, my price range, etc. which I felt was a waste of both of our times since I'd already discussed this with Derrick over the phone (which I did mention to her but she still continued to waste our time). Derrick was very helpful and friendly but the pressure to buy was easily felt. I made it clear I was only there to test drive being that they did not have any manual cars on the lot for sale and I feel that was either ignored or forgotten. Since then, I have received upwards of 5-6 calls from the dealership seeing if I had changed my mind about wanting a manual car? I understand this is their job but being harassed does not provide a good experience. I do not wish to be contacted about this review but I write this only to warn others to not go if you don't intend to buy a car from them.

A Google User

I have brought 2 Subaru’s from this dealership, there are many Subaru dealers inside of a radius I would drive for a car. I did not hesitate on Returning to Matt Slap as they are great to work with, both in sales and especially in the service area. I love the fact it is only a Subaru dealership, I know they know my car inside and out. They have rectified any issues I have had. Any service I have that is going to take longer then a hour or so, I am offered a loaner so my service does not interrupt my life. I would highly recommend Matt Slap if You want a Subaru, or if you already have one and are looking for service on your Car. Tom

Toby Kroll

Had to replace our Forester after an accident. Everyone was helpful and the process went very smoothly. Special thanks to Jeremy, Debbie and Chris! We love our Subaru!!

darren laterza

Clean, organized and efficient! Designed to make the entire experience comfortable! Extremely friendly and knowledgable people working here. No stress or pressure to buy a car.

Ryan Ross

Great service team. Very friendly and accommodating. Jeremy is my go to guy for my wife and I (both have Subarus)

Melanie Slaughter

Love my SUV

Ali Kilby

Great car buying experience and service department is lovely.

Mary Anne McKinnies

Fast friendly service with great waiting area with place to work while waiting. They also offer loaner cars and shuttle service. Love that they always wash your car with each service.

Elrie Bennett

Even though i ended up not doing business with them, this dealership deserves 5 stars. Tucker in the online department was great to deal with as I was trying to buy a rare 2002 wrx from them. I live in Texas, so i had to do everything remotely. Someone bought the car I was looking at before i could make an offer, but they treated me like a serious buyer and kept me in the loop during the entire process. Of all the dealers I have been dealing with searching for this car, they were by far the most pleasant to work with.

Dave Wollman

Very pleasant experience. Glenn was great!

Mark Kreis

The service department sucks. I do not have enough room here to detail how badly their service department is. They ripped my leather seat and got some kind of blue goo on my door seal. Very unprofessional. They should have someone older who has customer service experience running the department.

Joe Day

Purchased my used Subaru Legacy from them a week ago. Process was easy, fast and painless. Jared and John were excellent and made the buying experience fast. Had a few mechanical issues with the vehicle and Miller was professional in getting the vehicle in and covered under warranty. Highly recommended to anyone looking for a vehicle.

Litzandra Vital

Everytime I go,I've been treated great. I usually book my appointments online and once here I usually don't wait long. I'm lucky enough that car has needed basic maintenance. So never really waited long and of I do they usually offer a rental for my wait.

Ted Carl

My Fiancé and I came in last Friday to "look" at legacy's, . Well looking turned into her buying a 2016 Legacy with 5k miles. I feel like we got a great deal and they even gave us a great trade in value for her car. Matt Pyle was our salesman and he was very laid back and wasn't pushy at all. He got the payment that we were looking for and we couldn't be happier to now have a Subaru! The only disappointment was that we had to stop at the gas station right after we bought the car. It had under half a tank left. Definitely didn't expect that but other than that we had a great experience. Edit: Originally gave 4 stars but after thinking about it I had to reduce the stars for the gas situation. While we probably should have called right away ( they closed after we left) I feel like after making a big purchase (buying the car) you shouldn't have to worry about filling the tank. I guess the little things just bug me about this... All in all we are happy with the Legacy and will continue to Purchase Subaru's but next time we will double check the amount of gas in the tank.

Tony Van Rhee

We get all our maintenance done here because the staff are friendly, recommend services, but never push if you decline anything. Waiting area has comfy seats, TV's, a small kids area with books and toys, and free snacks, coffee, and tea.

Dale Andrews

Very nice dealership. Highly recommend checking their inventory online and going through the internet coordinators for a great, smooth process. They have a HUGE inventory on a little footprint of property, considering. Worth the drive if shopping for a Sub.

Michael Donatelli

The only dealership that makes you feel like you matter, they care about you and what you want not what they want. Matt Slap is great place to do business.

mike powers

Was a car dealer. Got the car. Felt it was a fair deal.

therealsnow .

Purchased our first Subaru! Chuck, our salesman was very helpful in answering my questions and for placing my order for a new WRX. 6 Weeks later my car arrived ready to go with everything I asked for. The financing went smoothly and Chuck made sure to answer all my questions regarding the car operation before I left with my new car. A great buying experience, thank you everyone at Matt Slap Subaru!

Alpesh Patel

Subaru dealership. Visited to see the new models. As typical with Subaru, there is not much Inventory to choose from and you always have to order or locate from other dealers.

Dan Ely

Glenn Russell was excellent to work with, followed through and kept us informed throughout the entire process that happened to be a very busy time at the dealership. I am a Veteran from a family of Veterans so was pleased to learn that Glenn comes from a military family and is retired from a Army career. He and his wife continue to support soldiers and veterans in his retirement with time and donations.

Janice Buckwalter

Glenn Russell was very knowledgeable about the features of the Subaru Forester. The owners of the vehicle are retiring and wanted a car that would last and have safety features needed for aging drivers. Glenn reviewed all the safety features in great detail and additional features of the lumbar support and ease in entering and exit the car which will be needed in the future. The app to locate the vehicle in a parking lot was a fantastic bonus! The sale went smoothly. We were also able to use the Philadelphia Horticultural Society VIP discount plan which was another incentive to get a Subaru.

Lawrencia Annor-Sakyi

It's such a cool relaxing place. The guys are just prompt

Emily Cleare

Great experience at this dealership. Just bought our fourth car from here. Glenn was great, and Tucker helped behind the scenes. We plan on coming back again and again :)

Bryan Racine

Helpful with getting my recall done in a timely manner and a spare key made.

samuel pelton

I don't enjoy writing reviews for much of anything to be frank, however when you get an over the top great experience as I did this past week, you make the time to inform others of the good results you received! With my Subaru being 4 years old and out of Warranty, I took it in to get a leather seat repaired. The Service Manager looked at it and informed me they would take care of it in full with a courtesy Car to use while the repairs took place. With out getting into details, Matt Slap could of easily had me pay for this, but they didn't in this case. Now that will put a smile on your face! They did a great job for me and I really do appreciate how they went above and beyond. I remember my experience when I bought this Car, it was equally impressive. This Subaru Dealership gets Customers and they know how to keep you happy and satisfied. I bring my Outback here for regular service too, and it is always wonderful! Thank you Matt Slap, you get us! Sam Pelton

Runze Huang

Nice dealer! Good service and reasonable service charge

Linda Tull

I recently had problems with the tire pressure light on my Subaru Forester. I managed to get to the dealership before it closed and was afraid I would have a flat tire. A Parts Manager, Alex Smith, took care of me and made sure my tire was quickly repaired. He was very professional and reassured me that the dealership would take care of me. This is my first experience with a Subaru vehicle and I have been impressed with every interaction I’ve had with the staff at Matt Slap Subaru. I love my Forester too!

Laura Lomanno

We had visited another Subaru dealer closer to home in NJ but decided to buy from Matt Slap because of how easy it was to get a fair price on the vehicle we wanted. We were undecided between the Impreza and the Crosstrek when we arrived at the showroom. We were shown both vehicles but were not pressured either way even though everyone knew that if we chose the Crosstrek they would have to find one at another dealer since there wasn't one on the lot equipped the way we wanted. We were pleased that the estimated price we were quoted on the phone was exactly what we had to pay.

Dominic Delmont

Had a great experience with Matt Slap Subaru. Chris was awesome had to handle the deal over the phone, Got me approved quick and easy. Next day I met Greg Winter to finish the rest of the deal, Its nice to work through the deal with some who enjoyed the car as much as the buyer. Overall great team and would recommend anyone who wants a Subaru to go check out Matt Slap Subaru.

Deborah Scheidt

Best place to buy a Subaru ! Great people !!

Michael Gelven

You provided excellent service as usual. Your pricing is within reason and your staff is great! Only one slight problem with the current recall you are dealing with it is taking a long time to get an appointment. I am not sure what to suggest as it is a quandary many businesses run into in high volume periods. I can only say it might be worthwhile to try and find a way to qualify customers as to what their problem is and get the customers that have serious problems in and taken care of while holding off the other customers that have less pressing problems. Other than that you are the usual well organized effective service organization. One last note this is the first time I have ever had to wait any appreciable time for an appointment.

Kelly Fox

My husband and I recently purchased a certified used Forester from Harry at Matt Slap. We were very happy with the whole experience. It's a friendly and relaxed environment. No high pressure sales tactics or sneaky warranty add ons. We'd definitely recommend them.

John Yerger

Collin and the team at Matt Slap Subaru were patient, helpful and made the entire car buying process as streamlined as possible. I will definitely return in the future.

Rey Tlatenchi

Had a wonderful experience with Laura and the staff. Excellent costumer service and they made buying a car super easy... wouldn’t go anywhere else...

Kevin Coveney

Collin Russell did a great job of helping my wife and I buy a new Subaru Forester. His patience and professionalism made what can be a trying process both pleasant and productive! Ditto for Chris the Finance Manager. Will definitely return to Matt Slap for my next Subaru!

Francine Gambeski

Buyer beware. I wouldn't trust their cars or their employees- whether you plan on buying old or new. I honestly feel bad ripping this dealership apart, but without going into much detail they caused damage to the brand new vehicle I wanted to purchase before it even drove off the lot. Maybe removing window packaging from a window should not be done with a box cutter? Nevertheless, the did return the money and I did not purchase the vehicle. I will not be returning to Matt Slap

Rich Hite

See Laura Hart-Siano. Very knowledgeable and made a new car buying experience pleasant. Highly recommend!

Howard Gorman

It is always a daunting experience when buying a car. High pressure sales techniques, never knowing if you got a "fair" deal, etc. Not the case with my latest acquisition. We dealt with Laura Hart-Siano. She was extremely honest, knowledgeable and very intent on understanding our needs. At no point was there any pressure..before, during, or after the sale. There is a different culture at this dealership. A culture that seems to be interested in long term, loyal customers rather than making a quick sale. I purchased an Outback two years ago. I have been extremely happy with the vehicle and also extremely happy with the service. I never get the feeling that they are trying to "milk" me for more service dollars than what's needed. It is my previous, exceptional experience that brought me in to lease a new car. I highly recommend this dealership and also highly recommend Laura....although all of the salespeople seem professional and honest.

Ralph Hunter

From my first day in checking out the vehicle I wanted to the date of the lease signing I was treated very well and Ron Brezezicki was very helpful as was the entire group I met. I was most impressed with the help of Debbie, who took the time to explain ALL the features of the car. My wife and I are not tech saavy, but Debbie made understanding the car features easy. The fact we will be asked back to make sure we understand its operation and the scheduling of our first complimentary service inspection was a first for me. I have leased many cars over a long period and this was by far one of the best experiences I have found. Thanks Ron.

Matthew Shiver

I bought a 2013 Outback new in Oct of that year from these guys. To be fair I drove the heck out of it, putting on 143k in 5 years. But 3 out or four wheel bearings had to be replaced at just over 100k, recently costing me $1800. And now the car is junk at 143k - full exhaust system including 3 catalytic converters would need to be replaced for around 4k, and my mechanic doesn't recommend doing because it was caused by excessive oil consumption - a known issue by Subaru (there is a class action lawsuit but no recall). I spoke with Subaru national and a service rep at Matt Slap today who both said something to the effect of 'sorry buddy, have a nice day'. I used to be a fan, but I will never buy another Subaru.

Ashley Wollman

Glenn was amazing at helping me buy my new (to me) car! I found the listing online, called and drove down to Matt Slap to see the car after work that same day. Glenn met me on the lot and gave me time to really check out the car inside and out on my own with no interference at first. We then took a test drive where we discussed the car a little bit he also just let me drive and feel out the car without too much input or having him just try to sell me on the highlights of the car. I appreciated that so much. Once back, we sat down and started to talk options- he really worked with me to find the best possible deal, and then gave me time to think about it with absolutely no pressure. Once I decided to move forward, we sat and had great conversation while waiting for paperwork to print, and he explained every document and part of the process thoroughly and clearly before he let me sign. I highly recommend Matt Slap, and especially Glenn. My car shopping had been stressful until that point and he made it so unexpectedly quick and simple for me to get into a car I love! Thank you, Glenn!!

Carlos Perdomo

Ron took care of us, great experience. Quiet, not pushy, transparent transaction. *****

Jesse Palmer

Ken Pino was great had a good demeanor made me feel extremely comfortable. I did not once feel like I was being pushed he understood my timely work schedule. He was very informative on each vehicle I was inquiring about and gave me the info to sleep on. I will be definitely going back to give him my business. Thank you matt slap Subaru and your awesome reputation!

Cathy Irwin

We were torn between another make of car and a Subaru, plus we had a family emergency right after we started looking at new cars, so we took our time making the decision. Laura, our salesperson, was very accommodating, never pressuring us to hurry our decision. She worked hard to answer our many questions. Often, she'd offer to do something--like schedule a second test drive--before we thought of it ourselves. Laura went above and beyond to get us the car and the particular extras that we wanted, even helping us AFTER the sale when we needed to retrieve something from our trade-in car. In addition to all of the above, EVERY Matt Slap employee that we interacted with was pleasant and helpful. I think that's the way all businesses should be. As if all this weren't enough, this is a woman-owned and managed business, since 1981. Go, Matt Slap Subaru!!!

David Naples

Took my 2016 WRX in for odd noise from rear of car, thought it was the differential, service diagnosed as bad wheel bearing. All fixed, noise gone! Covered by warranty. Matt Slap provided a courtesy vehicle for me to use for 2 days, no charge! Outstanding service! Highly recommended! Friendly and professional staff!

Nalu

Literally the most incompetent people work here. They lost my license plate and registration somewhere possibly in the mail and didn't decide to get a tracking number, now I am stuck until my temp tag expires. The guy that talks to you about the extra coverages lies to you about what is actually covered (so read carefully) trying to get to buy things and tries to have you sign papers with the wrong prices because he's lazy. The sales people don't even know about the car and all it's features and nobody likes to call you back or figure things out. Only good thing is the prices. Poor service and I am extremely dissappointed.

Debra Waughn

Excellent customer service, completed work in a timely fashion, the "maintenance check list" was included as part of the visit.

Robert Haislip

I recently bought a used Honda Odyssey from Matt Slap Subaru and had a fantastic experience. Timothy Hyden got us a very reasonable price and made the purchase experience very easy! Now when buying a used car, there is always the potential for hidden car issues that even the dealer is not aware of (which was the case). Within 30-days of purchase, I noticed a thumping sound that was relatively infrequent, but noticeable. I let Chris Mooney know about the issue when I came back to get my new permeant tags, and he took care of it for me immediately. It ended up being an issue with one of the struts, but he fixed it, free of charge, and did not take any shortcuts to save money on his end (i.e. made sure a re-alignment was done and both struts were replaced for consistency). It really shows the quality of service you will get from Matt Slap, and the peace of mind you can have when buying used cars there. Thank you Tim & Chris!

Don Whitaker

My wife and I were so impressed with our first Subaru ( 2010 Forester ...never had a problem, just turned 100K and had to decide whether to do tires and a timing belt or trade it ) that we decided to replace it with another. I found a Certified 2016 Premium on the web site with just 7,000 miles. I compared this price to other similar cars in the market and it was reasonably priced. Our salesperson, Laura, allowed us to test drive two different cars without her riding along; which my wife really likes as she generally does not care for high pressure salespeople. Once we settled on the '16 Laura did her best to make the deal work for us. We did go back and forth once or twice ( I still think my trade should have received a little more love but they came down on the price of the '16 and got us into a great finance rate) , and in the end I felt we reached a deal that I think was fair for both sides. Ryan in service answered a few questions for me, displaying a great deal of knowledge and professionalism. and Michael in finance got us in and out as quickly as he could, answered any questions and did not try to sell us anything that was unnecessary. We would recommend others to visit Laura, Ryan and Michael.

Steve Altvater

Bought a car here in November, friendly and helpful staff made it a painless experience

Andrew Baum

We had a bad experience with both the service and sales department. This was surprising, as we had good experiences with them for approximately 30 years (they serviced Subarus for us bought from other dealers before we bought cars from them). We have purchased two cars (Outback and Tribeca) from Matt Slap and have used their services over the years, so we were steady and good customers. When our aging Tribeca was having transmission problems we brought it to them for service this week, and the cost of repair was $800. We were told that if we made the repair and the engine worked they would give us $2000 for the car, but if we did not make the repair, we would receive $500. We elected to sell for $500. I checked with two persons there via telephone - informed them of our decision and that we would be selling - making it very clear that we were not trading for another vehicle - on both phone calls. I was told to get my title and bring it in and to talk to the sales manager. We told them the night we would be in and retrieved the title from the bank. When we arrived we were met by the used car manager who was familiar with our situation but told us that it was not a sale offer just a trade - in (he would never buy a car with more than 100K on it he said). He knew who we were, knew the car, etc., so I am pretty sure it was a "bait and switch". When I told him that was not what was agreed on the phone, he said Car Max might take it and tried to get us to settle up and get it off the lot (this car was not safe to drive). I informed him that we would not be doing that tonight. He apologized, but at that point it did not feel sincere. At this point I would never give my business to this dealership ever again, although Subaru makes good cars and we will buy more in the future.

vicki simendinger

We had an awesome experience! The sales staff are extremely helpful and outgoing. If you’re looking for a new or used car I highly recommend going to Matt Slap!

Deb Salvati

First and last time here for service; paid $119 for a multi-point inspection and diagnostics and left the dealer assured that everything was complete. Three days later, washer fluid light comes on, no washer fluid. Next day, coolant light comes on, coolant less than half full. If I can't trust that you even bothered to check the most basic items, how can I believe you actually did anything you said you did? FYI, left 3 messages for Service, no call back. UPDATE: Two calls to Ben Slap, no return call. I guess you guys are the definition of "you get what you pay for"; the multi-point inspection is free but you don't actually *do* anything about whatever it is you may or may not find during the free inspection assuming you actually inspect anything at all. Got it.

420 GrindersClub

The employer * must not care who works there because I paid my car payment and as I got in my car I see the little Asian guy in glasses Will his tag said doin heroin or we it was a needle in the Lot!!!! I’ll be doing my payment online for now, and now I’m worried get my car worked on that’s their help? Side edit they want to contact me for info to verify I guess I’m not lying hilarious think ppl need to notice signs I’m around 20 minutes ppl are funny

Channing W

Mark and everyone else at Matt Slap Subaru (especially Mary T.!) were an absolute pleasure to do business with. With Mary and then Mark's help, buying my new Forester couldn't have been any easier. They were extremely professional, knowledgeable about the car and honest and ensured the entire process went smoothly. Couldn't be any happier with my new car and the deal I got and highly recommend dealing with Matt Slap Subaru!

Cameron Spaeth

Very good service. Everyone was kind and helpful. Patience can mean a better deal, and conversation equals cooperation. Jay Brown was our salesman, and he was very helpful. Our family bought our first car, and he made us feel at home. Looking foreword to our new outback!

Robert Cole

Have always stepped up when we had a problem with our outback. Reliable shop and great cars

David Arusso

I went in with a specific amount of time, as my inlaws were watching my son. I walked in and was greeted by Collin. He was polite, knowledgeable, and efficient. I entered with a specific car in mind, and left with exactly that. I was shown other trims and options, but was not pressured in anyway to purchase something unwanted. All and all it was a great experience at Matt Slap Subaru, and buying from Collin. I would go back for another vehicle and reccomend all of my family and friends. Also, Lauren Kratz provided expedient answers to all of my questions. Her help and information is what solidified my decision to go to Matt Slap Subaru.

Dennis Moore

Today visit was good. I was assured that they would do things right. Purchased a used car less than two weeks ago. The gasket was blown. They had been doing all the services on this car and they assured that it was in good condition. They did not agree to fix, just said they would do the right thing.

meeran m

I am happy with Carlos service I would suggest to increase better customer service going forward.

joe Kim

Salesman named Ron is awesome! He is very honest and tries very hard to help you find a right car for you.

Richard Mangini

Eleven years and our 8th lease at Matt Slap Subaru and my wife and I will continue giving this dealership our business! They have always treated us in a friendly helpful manner and have always worked with us to get the best deal possible. The sales team is great and the service department is professional and honest! What else do you want in a dealership?

w.r. dirtdog

Great cars and very helpful people. Both sales and service folks are friendly and helpful

Jerry Cammarataq

My wife and I just bought our sixth suburu. The sale was handled expertly by Laura. She was knowledgeable efficient, and very helpful. Laura also accompanied us on the initial ride, and explain the many details dealing with new safety issues, and technology. She also told us to get back to her with any questions after leaving with the car. I would definitely recommend buying at Matt Slap Suburu.

M4carbine97boy .

This review goes towards the service department. They always get my car in quickly and seem to be much more organized than competing subaru dealerships that I have been too; as the past subaru dealership took almost 3 hours to perform an oil change with an appointment scheduled. At Matt Slap Subaru the staff seems to be more proactive getting people's cars in and out. This is definitely the go to dealership in terms of service andrepair.

Michael Elliott

Do not do business with them.

Renee Weeks

Dont kno about this

Evan Styduhar

TERRIBLE EXPERIENCE!!! I had just locked down a deal on a '19 Forester, put down a $500 deposit, and shook hands with the sales associate after going over approved numbers. Final paperwork comes back $100 higher, and I ask them to honor the original price. Chris gives me XYZ reasons why I need to pay the new, HIGHER price, so I stand my ground and ask them to honor the price I shook hands on. Instead, Larry joins in and calls me a "pennypincher", has my deposit refunded, tells me they DON'T NEED MY SALE, and sends me on my way! All this over $100 on a $30,000 purchase! All their talk of going "above and beyond" to get me this deal was only them *matching* my lowest quote, and even then it was like pulling teeth! NEVER coming back here and recommending all of my friends to STAY AWAY! Eve Slap I hope you're reading this!!!

L Sheck

Just bought a new Forester. Sales process led by Greg was smooth, efficient, and easy. He answered my numerous questions and was professional, friendly, and not pushy. He made the buying process easy and stress free. When I arrived to pick up the car, he arranged for Collin to handle the paperwork. Collin had all paperwork ready for my signatures, enabling a quick transaction. He thoroughly explained the services offered by Matt Slap and took me on a tour of the facility. Lastly, Lauren did an outstanding job explaining all the features of my new car. She was extremely knowledgeable and patient showing me how to best use my new car. The Matt Slap team made my buying experience a great one. If you’re in the market for a Subaru, make sure you look for Greg.

Dan Debes

I was a little anxious about going into a dealership on my own because I wanted to avoid any pressure to buy. In fact, I wasn't planning to purchase a car that day. Based on the fantastic customer experience, in-depth information, quality of product and the business office willing to work out a deal I did walk out with a new car and I am very happy with it.

Rachel MacGrath

I went to Matt Slap Subaru to test drive a Crosstrek for the second time after having a positive experience with this vehicle the first time around, when I was not quite ready to make the purchase. Jeremy Heydemann came out shortly thereafter and helped me with test driving the vehicle. He was very helpful in explaining the functionality of the vehicle - he also gave us a tour of the dealership and the service center and was very respectful and helpful through the whole process. I work with sales people for a living and I found Jeremy to be really refreshing in comparison. He was not pushy or aggressive - he was patient and I felt like he worked hard to get the best deal for me - on both the price of my car and the value I got for my trade-in. He was also very respectful and gracious towards my mother (who was not a part of the transaction and was just there to support me) - which I really appreciated. He was very responsive to all of my questions and concerns. I really appreciated all that he did to make this purchase - my first car purchase - a smooth one. He really guided us through this whole process and made himself available to me if I had any questions or concerns in the days following this sale. Overall, I'm really happy with this purchase and very pleased with my experience with Jeremy at Matt Slap Subaru.

John Parlamenti

Great doing business with Glenn. He made my wife and I very relaxed and comfortable which historically was not our experience with buying a new car.

Jenny Lauzus

I love coming here to get work done on my car. The waiting room is nice and comfy, and they always have water, hot water and coffee and snacks, and popcorn to eat while you wait. The staff is also very friendly and professional. The quality of work is top notch. If you are waiting while they work on it car the service is quick but they also have cars they will loan out to you if you do not want to wait. My favorite is their express service which does oil change, and other simple and quick tasks and this does not require an appointment which is really nice and I'm not usually waiting too long. So if you have a subaru i highly recommend coming here when you need any work/repairs

Jeri Thompson

I went to Matt slap to buy another Subaru. Mario was my salesman and he was terrific he helped me through the whole process. He went above and beyond even offering to drive me to work while my car while my car was being serviced and constantly checking up on me to make sure I wasn't waiting too long. This is a great place and I highly recommend.

D B

I did not have a positive experience with this dealer. Typical tactics. At first I thought they were being honest and straightforward, then quickly turned into a negative experience right before the deal was made. I was clear about what I wanted and was about to accept when suddenly that car did not exist at that price. I was offered another car, with trim cut and for a higher price. I am partially to blame, because I knew the car was not on their lot so I enabled this tactic to be used. Although the salesperson insisted they could get it. On a positive note, during my search, the salesperson answered questions as accurately as he could. He was persistent and returned my calls in a timely manner. I went to another dealer in Maryland, and got an excellent deal on a 2018 with exactly the options I wanted. I established a price for a vehicle on their lot prior to visiting the dealership. They were courteous and professional the entire time.

Lee Combs

Ken Pino was our sales rep and buyers BEWARE. This guy is a jerk! He greeted us politely and encouraged us to come inside to beat the heat. He then proceeded to tell us that my budget of under $400 a month is NOT doable in such a luxury car such as a Subaru. He then laughed in our face when we told him our estimated trade-in value of our car. (we would of gladly showed him the trade in paperwork with our estimate on it from a previous dealership). We were excited to be purchasing our first Subaru for our family but we will be taking our business else-ware. Thank you to the few gentleman that were decent there for allowing us to change our daughter on a table and not on the bathroom floor. Please get changing stations in your bathroom for other families. We will NOT be back.

Peggy Holt

Great people!

monica williams

Harry and the entire team at Matt Slap are exceptional! In the process of purchasing my new Subaru I visited several dealerships and spoke with even more salesman and personnel, and the team here were the best hands down. I had a very competitive price at a closer dealership but the team here made the trip from Jersey worth it. From the initial contact thru getting my tags the process was painless. This is the place to purchase your next vehicle.

Stephen Lehr

This was the most overwhelmingly positive experience I ever had at a car dealership or honestly any business that comes to mind. The atmosphere was friendly and welcoming. The staff knowledgeable and accommodating. Thanks to them I was able to get the car of my dreams. I can not recommend this establishment enough times and if the only reason I'm giving it 5 stars is because it won't let me give it 6. These people will take care of you and make everything so easy for you that afterwards you'll feel like a real winner. Ron, Greg, and Chris were phenomenal.

Jen Cormier

We enjoyed a low pressure car buying experience. Your sales personnel are helpful and kind. Great experience. Thank you!

Jennifer Henneman

Bought a new Crosstrek today at Matt Slap. Collin could not have made the transaction any smoother or easier. Didn’t need to haggle the price or trade in, it was what we were hoping to get. Collin took care of everything for us, including calling our insurance company. He was professional, friendly and not pushy at all. We highly recommend!

Craig Davis

I stopped in for an oil change. I just relocated her from New Hampshire and they treated me like I had been dealing with them for years. Great customer service!

Jennifer Duffy

I have been a customer of Matt Slap for many years- staff are always friendly and helpful. I was living in the UK for a while but my husband and I just recently returned to the US and needed cars. I was first to purchase one- an Impreza (I knew I wanted another Subaru from Matt Slap). Jeremy was absolutely brilliant. After seeing what a great experience it was for me, my husband also decided to buy his car from Jeremy (a pre-owned Mazda). He not only made the process of buying our cars pleasant, he was also right there to help when I stopped in the other day months later- got my Bluetooth working again no problem. Thanks Jeremy. Definitely recommend Matt Slap Subaru!!

Carl Petrusky

In today for service another great job took about 1hour.

Sue Veasey

Great buying experience!

Ly N

Charles A. and Angelo M. were pleasant and easy to work with. They did a great job of handling all the details and simplifying the buying process. We were in-and-out with with a new 2017 Forester. We plan to come back again for our fifth cars at Matt Slap.

Kevin Botbyl

We just purchased a used car from Glenn Russell @ Matt Slap this week, and it was a very pleasant experience. Glenn is very professional, but also friendly; available without being pushy. We didn't have to haggle or ask about discounts, Sales Manager, Larry, just gave them to us! In addition, they were patient in waiting while we got our financing in order. Honestly, if I'm asked by anyone where I would recommend they look to purchase a car, new or used, I will recommend Glenn Russell @ Matt Slap.

Bob Hartman

Service department has really been disappointing these last 5 or six months. We've always trusted this dealership and hope that they can recognize whatever problem they are having and correct it before we set out to buy a newer model Subaru.