Reviews of Martin Honda (Car Concessionaire)

Ann Wyllie

I leased a 2019 Honda Civic EX from Martin Honda. this was my first experience in working with this dealer and I had a very easy experience. I worked with Walt Goodman who was courteous, patient and very professional. The process was completely seamless which I deeply appreciated. I would recommend Martin and Walt to anyone!!! Thanks for the great service. P.S. Kim, the credit manager was also extremely helpful to me.

Robert Bennett

Great dealership

Kaci Demers

I came to Martin Honda to get my first car after going to multiple dealerships and Tracy was the one who helped me. He was very informative, walked me through every thing, showed me every feature on my car and how to use it. He made me feel at ease with the process and didn’t pressure me at all like the people at the other dealerships did. I will definitely be coming back and sending business his way! He was amazing! 5 stars for sure!

Joel V

Best experience EVER!! Jose Lassalle is by far the best guy to go to if you want a trade in value on your car or new car. I highly recommend him and Martin Honda for your next car, and we will def return for future business!! Thank you so much Jose!!

Susan Brown

Beth made my experance of buying a car awesome! She went out of her way with follow up care! I definetly recomend seeing Beth for your next car buying experance!

Mike Ms

I couldn't be happier with my experience at Martin honda. I bought a crv it was a surprise for my wife I couldn't be more happier very nice and professional sales Associate he wasn't pushy like other dealerships he knew what he was talking about and explained everything about the car . Thank you so much for all you did! Abby

Toshieka Lloyd

Just had an awesome buying experience with the most down to earth and helpful salesman by the name of Jack. Check him out when you're in the market for a new honda. You won't be disappointed.

Kellie McGarvey

The best car buying experience I’ve ever had. I expected to have a game-like experience but Aaron was straight forward and honest. I bought a car that was better than I could have antipicated. Trust-worthy and hard working. Would recommend to my family and friends. Thanks for everything!

Brandon Trautmann

I always have a really pleasant time here. Staff are kind and explain everything, and I've looked around at diagnosis prices at private places, and they're always higher than Martin Honda. So, unless you know a guy, I'd say your best bet is Martin. However, do things like change your air filter at home, that's gonna be a rip-off no matter where you go.

Kannan N

Visited for July 4th sale , disappointed with the offers , no competitors in Delaware so their price is final .next day they're sending spam email to my inbox

Lisa Koeturius

I inquired about a used car and I spoke to Curtis Hutson. He was very knowledgeable and very friendly. Although I have not made a decision yet I will definitely go to Curtis and recommend him to all my friends & family. Kudos to Curtis was very approachable. Keep up the excellent Customer Service

nancy hassiepen

Alexander was my salesperson and he was great. Very knowledgeable and helpful. He is Also very patient and You can tell he really enjoys helping people.

Jessica Lewis

When I set out to purchase a new car I wasn’t exactly sure what I wanted. I went to numerous dealerships and thanks to Mark Tribuani I was sold on my new CRV. It was a stress free buying experience. Mark was friendly and made me feel valued as a customer. He helped me in every way he could and was able to answer every question I could think of. This is the first time I purchased from Martin Honda, I’ll definitely return when it's time for another. Best dealership experience I’ve ever had - Thanks Mark!

Littlefoxnj

Best Place to Buy a Car!!!! We are repeat customers. Sales and service is top notch. My very favorite person to deal with has always been Larry Murray, he can get the job done no matter which hat he is wearing that day! I brought my brother in, who was having a little trouble getting a car due to a series of bad breaks. Martin Honda was able to put him in a brand new car! That was four years ago and he still loves his car and is grateful to sales team that put him in it. He plans to buy his next car from Martin as well.

Yang li

I’m so disappointed about this dealer service. No spare tires/parts available to provide, And they even reject to tow in the car to their shop without tires and wheels. I’m felling ashamed you to treat a disabled car in this way. Actually I just got this brand new 2018Honda Accord Sport sedan six months ago from your shop. Now you said “ We will keep the car where it is for now until the parts ordered and go from there”. Not mentioned orders were placed or not, how long will it take to ship those parts. Just Leave it on the street where tires/wheels were stolen!!! Well, bad things happened again. The window smashed by someone. “The car shouldn’t leave it here anymore. “ Said by policemen , called my insurance, Towing, after their corporation, The cars was dropped at Firestone parking lot eventually. BTW, Martin’s towing partner “Midway Towing” rejected to tow the car. They don’t even come actually, just made a phone call. We cant do that after talked to Martin!!! Thanks B&F Towing, Firestone.

Sandi Baker

After searching several dealerships trying to make the right decision for our college graduate. Martin Honda was the best fit. They took the time to find exactly what we requested in a vehicle and had patience throughout the entire process. Walt, Chris, Julian, Betty, Marty and Michael Pijuan were absolutely awesome. Thank you so much for making our daughter smile from ear to ear. Martin Honda A++.

Akinkunmi akinyombo

Very knowledgeable staff who are willing to go an extra mile for a great customer experience.

EJ

This was the best car buying experience I ever had. The staff at Martin Honda were friendly and accommodating. My sales women was awesome, and I would highly recommend Ms. Shari Godwin and Martin Honda. Ms. Godwin was funny, informative and I felt like she was working hard on my behalf. I love my car and my deal!!!

Ana Guadarrama

José Lasalle , the best he took the time to give me all of my options and was never pushy. I ended up getting a car that I LOVE and can afford.

Tianyu Li

Abby is very nice, professional and patient sales representative. He works hard to help customer to meet the customer expectation. He also shows his courtesy to me. He makes me a comfortable experience here with Martin Honda.

Amit Gupta

Recently met with Tushar. Great customer service. thanks for the great experience.

Alexandra M.

We landed at Martin Honda due to unexpected car trouble on 95-South during our trek from South Jersey to Alexandria, VA. Fortunately, Kyle's assistance with getting my car repaired and safe to drive again made a bad situation much easier to swallow. He was professional, courteous, and made every effort to keep me in loop on the status of the repair. He even went above and beyond in helping to work with my insurance company regarding coverage and faster timelines. The cherry on top was his willingness to help provide complimentary transportation once I was able to get back to the Newark area, saving myself and my mom a lot of travel and headache. If it weren't for Kyle's exceptional customer service and knowledge, this unexpected situation could have been much, much worse. Can't thank them enough!

Mike Chrobak

I did not have a good experience here. I was not greeted although I was the only customer on the lot. I had to seek help, and then was being pushed to persue a specific trim package of vehicle. The sales representative, although pleasant, didn't seem to understand my desires and was quite persistent. [Edited 10/10/18 to grant a star as Martin did reach out to me regarding my experience. I do appreciate that follow-up - it's part of good customer service]

Jessica Smith

Excellent service. My sales rep was Tracy Thompson. Both him and the team worked very hard to get me approved. Because of that fact that I have newer credit it was a little hard to find a bank to finance me but that didn't stop the people at Martin from pushing for it. Very satisfied with everything would definitely recommend!! Great job guys THANK YOU!!

Viral Patel

Don't exepct to feel welcome or valuable customer at this place. Staff doesn't care about customers or no respect.

Michael Colden

Overall Service Center Proper. Customer's Service Horrible. Not Accommodating After Purchase From Their Lot. Not Buying Anything From Them Again. 3rd vehicle brought.

Raul Mendoza

I was welcomed immediately when I entered the dealership. Jose Lassalle was my salesman. He was very knowledgeable of every car in the lot and made very good suggestions. I originally went in to look for a Big SUV, but after time and persuasion from my wife, I ended up purchasing a Honda Odyssey (minivan). I am very happy with my purchase. It suits our every need that my family was looking for in a vehicle. I am very pleased with my salesman and will be doing business with him for future car purchases. Thanks Jose!!

KA Stone

TL; DRers — Martin Honda has a great team! I’m glad I bought my new Honda from them. I’d never been to Martin before, and knew it only from their “Martin Delivers” advertising. But my research for a new hybrid took me to there, where I was able to run back and forth across Cleveland Avenue as I compared two different brands. From the start, the staff at both Martin Kia and Martin Honda were fantastic. Professional, respectful, and helpful. (I ended up choosing a Honda Insight, which I’m loving so far, in no small part because I’m still on my first tank of gas, and scoring more than 45 MPG.) David Eno, the salesperson with whom I worked, was informative, gracious, and just plain nice. Go see him. Everyone else — who coordinated the appraisal of my trade-in (thank you), new insurance, financing details, a tech tour of my new car — was just as accommodating and kind. It’d been years since I last bought a car, so I’d forgotten what a drawn-out process it can be, but these folks made it as swift and as pleasant as it could be. One highlight: Dave handed over the keys for my test drive and suggested a great route to take in order to test the hybrid on hills and turns. (Cross-posted on more than one review site. I’m happy to say it more than once.)

Sharon Cross-Hodges

Their staff is only there to make a buck. They make a lot of promises during the sales pitch, but they don't want to give you anything for your trade and will try to guilt you into a deal you can't afford after you have been there hours waiting on them to come through with their hype. They will DEFINITELY rip you off if you let them.

Nancy Juvennelliano

We went to Martin Honda in Newark, DE and had a great experience buying our new 2018 CRV. The whole staff was pleasant and the owner Phil came down to say hello. The service department at this dealership is great also.

Katie Frist

Anyone interested in buying in the Tristate area needs to visit this dealership!!! Their customer service cannot be matched. I had the most incredible car buying experience. I am beside myself with the amazing treatment by the entire staff. They patiently walked me through the entire process and communicated clearly all the steps. They found me the exact car that I wanted without pressure to get something different.

Matthew Hardgrove

I wanted to get a new car that fit me. A commuter car that was good on gas mileage, affordable for my budget, and could last me for a bit. I called up Martin Honda and got matched up with Spencer O'Brien and he was great! He asked me what I wanted and was looking for. Got me looking at what I wanted that fit my price range. We did a test drive of the car I desired the most. He helped describe the car for me, what features I'd get, but he focused on what I wanted. He was also very personal, just talking like to people getting to know each other. I felt very comfortable making a big purchase with him, it was painless and would make me want to go back to them. A genuine person that wanted to see me happy with purchasing a car. I was able to get the car I wanted at the price I wanted, and even got a few extras that could fit in my budget. Overall I had a GREAT experience and I would highly recommend Martin Honda and Spencer O'Brien to any looking to buy a vehicle. I purchased a 2017 New Honda Civic for point of reference. I felt I was becoming part of a group or family with this purchase and would tell anyone to go to this dealership.

Heidi Anderson

Jeremy is always helpful and knowledgeable.

James Kotz

Service excellent, but not connected to website, had to re-explain everything in person.

Bogdan Lysikov

Not great. Tried to up sell my girlfriend on her oil change and tire rotation just today and took forever to perform the service. Highest price when we were shopping to lease our cars. Two stars for an updated dealership interior. Would not recommend.

Edwina Gray

A few months back I test drove a Honda CRV and although at that time I was not ready to purchase, they did not haggle me or forced me into making a decision I was not comfortable with. The sales agent #NateMilton was very understanding. He keeps in touch with me and let me know that when I am ready, they will guide me with the choice I want. I recently informed a friend about Martin Honda and Mr. Milton. She was very pleased with the service that she purchased a Kia SUV from them. I will also buy my next car from them.#MartinHonda Newark Delaware. Thank You..Edwina Gray future buyer.

John Ensslen

Yes They correct the problem with my hatch, but they keep on harass me about trading my car into; It is not worth it.

Jeff Herzka

I just purchased a new Clarity from Aaron. His product knowledge and professionalism made the entire transaction extremely pleasant. Thank you!

Heather Prchlik

Wonderful experience. It was a pleasure working with Ed McDowell. He made the whole process stress free!

Ryan McGuckin

Aaron was amazing! He made car buying so easy. I will absolutely go to him for my next purchase.

MANASI KARNIK

Had a great experience with Tushar Shah. Very courteous and knowledgeable, he was patient and explained the details of the car, warrranry and options available. It was a pleasure dealing With Tushar and would highly recommend him for your next vehicle purchase.

Isaiah Robinson

I had a great car buying experience at Martin Honda. My car past car buying experiences at other dealerships were pretty tedious, but Nate Milton made the process smooth and fast.

RENU YAJNIK

Visited Martin Honda recently and met with Tushar Shah who was very helpful and informative. Would definitely recommend him.

R B

I have had 3 Hondas. Only get them serviced here. To this day, I don’t know why. Probably due to convenience. Every time I come in, they hesitate to help me. The older, senior guys are rude. One of them even rushed me when I was speaking to him as if I was taking up his time. I was explaining where my car was parked so he could check the miles. They tolerate people, so must be some bias in that office. If you want to be treated like a human being, don’t come here. I haven’t had any issues with my service, other than them forgetting to put an air cap on one of my tires and the tire light came on. I have a baby face and I am a young, successful black man. I generally have problems with people judging me and this is one of those places they judge me at. Might need some younger staff in there speaking to customers.

Sharon Kinney

No pressure sales people made this a pleasant experience for my nephew to buy a used car.

Jay Lem

Great customer service I called for a radio code they helped out very quickly

Valerie Houston

Love this dealership. Should have gotten my last car from here.

Erica Hollingsworth

Ken Kazarian is the BEST! He is very professional & a people person. I HIGHLY recommend him!!!

matthew flanagan

Mark Tribuani was great!!!! He was so patient with us when we were taking measurements to make sure the Honda Fit would fit in our car port. He really went above and beyond with his services. I would give him a 10 star rating if I could!!! BRAVO MARK!

p darko

It's cheaper to go elsewhere for basic oil change. Unless your oil is made from gold! You guys have changed I used to like it a lot. But I'm over it after ya'll took my coupons that i used to receive away and no one seems to know how to fix it but the service guy was the same guy who deleted me out the system. How lame! I go to Pep Boys where i can now use their coupons. I lost trust in martin Honda

Kayla Miller

My boyfriend and I are usually not looking forward to dealing with the car business and are very anxious about the process. We had a meeting schedule with Jim Blaszkow. Jim made the process as easy as possible for us. We didn't feel like we were trying to be scammed or taken advantage of. We 100% believe Martin Honda gave us the best deal possible. We originally went looking for a basic CR-V and Jim told us that for the same price we could get a CR-V EX. Jim didn't have to care for us the way he did but we appreciate how helpful and caring he was. We dealt with Jack during the sales and paperwork process and he was awesome as well. The next time I'm looking for a car, I will be going to Martin Honda because they care about you and plus the cars are great!! Thank you Jim and crew for making our car selection process so easy!

Demetrius Tiller

Had a wonderful time and he my salesman Bernell was very patient and helpful. He was very attentive to my needs and made sure i was happy with my vehicle purchase. He also got me into car i wanted with what i wanted in car. Ill recommend others to go to Martin Honda for their car needs.

Kristin Freda

Update ! I just wanted to say Thank you to Gino. He clarified the misunderstanding and went above and beyond and resolved my issue. I love my Sorento , the smoothest and quietest ride I’ve ever had! I’d recommend this dealership!

Bill Schecter

Nov. 2018 - Almost 1 year to the day of my last purchase (see review from Nov. 2017 below), I purchased another car from Martin Honda. This time my salesperson was Jack Stewart. There are only 2 words to describe Jack - PROFESSIONAL and SUPERB. Jack worked with me very carefully to choose between 2 different choices (Honda Insight or Honda Civic Sport) and was very patient as I mulled over the decision over a couple of weeks. He never pressured me to make a decision (I chose the Civic) and when it came time to negotiate a price, it was unbelievably easy. I thought last year's negotiations were easy but this year was light years better. Jack is simply the best. If you are in the market for a new Honda, don't waste your time at other dealers - go to Martin and ask for Jack Stewart. You won't be sorry! ----------------------------------------------------------------- Nov. 2017 - We purchased a 2018 Honda Fit from Martin Honda at the end of November. Our salesman was Spencer O'Brien and he did an excellent job. Negotiating price for a new car is one of the most unpleasant experiences most people ever go through; Spencer and the management team at Martin Honda handled the process professionally. The buying experience was actually NOT unpleasant - LOL. Seriously it was very good - Spencer was GREAT. We got a pretty good deal which is always a positive. So far we love the car and expect that we will enjoy it for many years. If you are shopping for a Honda go to Martin and ask for Spencer.

sharelle Lemons

I had an awesome car buying experience. The staff is very nice and my salesman Chris B. worked really hard to get me into a car that I could afford with a reasonable monthly payment. I would recommend Martin Honda and ask for Chris B.

Zhibo Wu

I bring my friend to this dealership bought a brand new accord about a half year ago. Just happened this week, the cars sport wheel was stolen when parking in the street. We call the tow truck and tow the car to this dealership trying to get some new wheels and fix the broken window thief . The dealer refuse to take the car and told us that we need keep the car right on the street where the wheel got stolen in the first place and wait 1 or possible 2 weeks to wait ordered new wheels to arrive. Really? Martin? We are your customer. It make me feel shame that I bought my friend in. I know you have right to reject a car service for all you can think safety reason but really? The Firestone next door took our car and able to accept the car to park in their parking lot and waiting for the new wheels to arrive instead of waiting 2 weeks and got our windows broke in again....

Patricia MacKenzie

My appointment with Todd Borbidge was met with a smile and a handshake. I discussed my interest in the Honda CRV. He was thorough and the process was seamless. Left in 4 hours with my new CRV. Thrilled!!

Pramod Kumar Badatiya

They will behave rudely, if you will show them a better price than they provide.

Kelley H

My experience at Martin Honda with Bernell Mitchell was great! He made sure I was happy with the car that I was approved for. I had so much going on at the time due to a car accident and was worried for days about getting a new vehicle. Bernell reassured me that I will be okay and he will see that I will drive off in a car. He was very kind, professional, and excellent customer service skills. If your looking for a dealership go to Martin Honda and ask for Bernell!

Kaustav Dutta

Never ever go to Martin dealership in Delaware for your car service. I did regular maintenance from them and now I am facing slow acceleration problem of my car after service. When I called them they are not ready to accept that after their service the car performance gone down. They are telling me to bring the car show them the problem and they will diagonise. Complete waste of time and harresment.

nathan miller

The front desk was extremely helpful in helping me find what I needed. everyone I talked to was very polite

Natalie Marrero

My visit was short but I have no complaints

Yaozhong Zhang

They should have an accurate working hours posted online. I drove 40 min to get there only found out they don't have service on Monday...

Jessica Hipkins

Have only bought cars through Jose LaSalle and will always buy from him. Great and caring person keeping the customer’s needs in mind first to get what works for the budget you have in mind. If you need new or used he is your guy!

Kirk Adams

Great service. A bit pricey, but trust worthy

Avery Miller

Beth at Martin pre owned went above and beyond to get me into a vehicle the same day! Would highly recommend her if you’re looking to buy a car

Caroline Derr

I had a fabulous experience at Martin Honda thanks to Mark Tribuani! It was my first time getting a brand new car, but Mark made everything so easy for us. All of the employees that we met with throughout the process were extremely thorough and great to work with, but Mark really took us “under his wing” and made us feel extremely comfortable the whole time. I can’t recommend Mark Tribuani and Martin Honda enough! Thank you!

Ron Jackson

Arron is the best ever. Come here and ask for him he’s awesome

Joy Roane

I had a good experience never been to a dealership that had you in and out and getting right to the point!!! and the best part of it all was my dealer/representative Shari Godwin!!!! Who made my day and time awesome!!!

Loriann Ellwood

Bruce Blake was amazing as always! Thank you for your time. We will be back for our 3rd car

Mimi Gomez

Tracy Thompson was awesome , he helped me get a car that was within my budged made the process so easy . Very professional . I will deffinetly be recommending him to my friends and family .

Sabrina Basht

Honda makes a great car and the dealership people were nice and knowledgeable. I appreciated that despite the curveball that occurred when I bought he car, they made things right. That says a lot about the integrity of these people and I would use them again.

Matthew Penland

Salesman is very through through the whole process. SHOUT OUT TO BRETT SMITH!!!

Tram Dinh

It's a ridiculous long process at Martin dealership. I'm still here @9:46 and still can't get my brand new cars out. We told them we would be there @7:30pm since we were there yesterday and couldn't get anything done because of waiting for financial approval which were fine for us. We were thought we just got here to sign all paperwork but they didn't prepare anything until we got there at 7:30pm. All they said was they were short hand today. It's just ridiculous. At least they should have told us it would be a long process and just let us know when all paperwork would be available then we just need to stop by to sign them. I wouldn't recommend this dealership to anyone. We need the cars too bad because both were broken otherwise we'd go to Maryland or somewhere not in Delaware to get the cars. And please do your research before going buy cars here, you could got better deal somewhere else but here. Again we need cars too bad otherwise I wouldn't purchase car here.

Donna Svinis

I am writing to tell you about the fantastic service I received from Robert Smith at Martin Honda Collision Center in Newark DE. About 3 years ago I was rear-ended and I took my Honda Fit into Martin Honda to have repairs done to the back end, including the rear hatch door. A few months after the repairs were completed I had trouble opening the door -- the lock wouldn't work and I couldn't get into the car using that door. Robert had the service technician take another look, and they figured out the problem and fixed it. This happened again about 6-8 months later, and then two more times. Each time Robert got my car right into service, fixed the problem and had me out again within an hour. This happened again this summer, and I was unable to use my rear door for almost 3 months because I was unable to bring my car in during the hours Martin Honda is open. This time Robert got the door fixed, and also ordered a replacement latch. The part was received in 2 days, and it took less than an hour to replace. Robert has always treated me with courtesy, and given me prompt service. He has never charged me again to look at this problem, even though it's been several years. I appreciate his dedication to doing his job well and taking care of his customers! I've been so grateful that he is has been working at Honda all this time and knows me, and this ongoing problem. I hate to think what would have happened if I had to explain all this to someone new and how expensive it might have been to fix this problem if the service manager didn't know the history and wasn't willing to work with me. However, Robert might be the best thing about Martin Honda Collision. I tried calling the number that shows up on their website to get his supervisors name so I could send this as an email and it's the wrong phone number. Then I did the online chat and the person I was chatting with gave me a name and email of Robert's boss -- but it was someone who owns a dealership in NJ and has never heard of Robert. She also promised that someone would be in touch with me directly -- and never heard from anyone. Anyway if you have a reason to use this place make sure you deal only with Robert Smith!

M Mpegram

My son just bought the 10th or 11th Honda (we’ve lost count!) our family has purchased from Carol Heyse and Martin Honda. Everything about Martin is 5 STAR and the process is painless and easy. John who assisted with insurance transfer was also particularly helpful. We’ve sent countless friends and family to Carol and Martin and everyone leaves happy!

P D

This is the 2nd car I purchased from Mark Tribuani at Martin. Just like last time, super pleasant and quick process. Will continue to shop here

John Crabtree

Came with my brother to get A Civic SI. Met with Mark Tribuani. Great everything. Finance was also quick and friendly. Will recommend

Denise Whaley

I Have Been With This Honda-Martin-Mazda-Kia Dealership Since 2002. I Really Like All Of The People Who Work Here, In Sales And Service! I Highly Recommend This Honda Dealership To Everyone Who Is Interested In A Honda Product!

Nancy Littleton

Always great service!

Peter Poppins

I am a firm believer in Customer Service!! I do not mind spending more money on a great experience. Tracy Thompson is the reason why I continue to give Martin my business. Keep it up Tracy! Your follow up is impeccable. Your knowledge of the Martin product is outstanding. And your commitment to excellence is a big reason why you are a true asset to the company! :)

ED BLANCO

Sold me a new car that had been in a accident and not taking care of it. Now I have to sue them guess

Ja'Nae M

I recently purchased a 2018 Mazda CX-5 from Martin dealership & it was a great experience. I worked with Nate Milton at Martin Honda - he is knowledgeable, personable, and he'll definitely work with you to find the best deal for your budget. And much to my surprise, I wasn't limited to purchasing a Honda because Nate was the salesman - he was able to sell me anything! Nate made the car buying experience a breeze, and I'm loving my new car. If you're in the market, go see Nate Milton. You won't be disappointed.

Mike Mooney

Took my 2007 Civic in for A/C service. I really don't like going here but figured they must do tons of Honda A/C repairs, how could they screw it up. I told them it would blow cold for 5 minutes, and then gradually get warmer. After several hours, they called and said it was a bad A/C relay. They could replace it, refill the system for $270. I get the car home and it is still doing the exact same thing. I took it back the next day. They had the "tech" who did the work look at it again. This time he says it is the coil, clutch, compressor that is bad, that they were working fine yesterday. The service manager is on vacation, Kia service manager says it is an unfortunate coincidence that it just happened to go bad in those 18 hours when I didn't even drive the car! I was feeling cheated and abused. I got my money back but will never know if this is/was the original problem or something they did. I got a very bad feeling. At best, they have incompetent tech working there. Never again.

Donna Collins

I purchased my 2018 Honda civic from Mark Tribiani, He was so helpful and listened to our needs. I would definitely recommend him to all of my friends.

Lorraine Layton

I was across the street, Chrysler Jeep Dodge, my parents just literally bought a car from them, right off the showroom floor. I went there told them my price range, and told them what I was looking for. They couldn't help me. I went right across the street to this place. Tracy helped me. I told him what I was looking for, told him my price range, they paid my current car off, and got me in a new car, price range and everything. Came across a problem, they dropped the price on the car I was purchasing, and I drove away with it. There was another man that helped as well, can't remember his name, it he was apart of the management team. They are amazing there. They even told me to go back where I got my other car to get money back on my gap insurance. Thank you guys so much! They are amazing here. They definitely are in the business of helping you, and getting you want you want. They even sent my car for detailing and was ready to drive off before I finished signing papers. Amazing service!

Ryan Desmond

Traded my 2003 Civic for a beautiful new 2018 Accord. Mark Tribuani was a very fun and informative salesman. Thanks Mark!

Stefanie DeVito Martin

Good service, even when they're slammed at 4:30. Also great with repairs. Very upfront.

Subhan Bashirli

I have ordered a bearing for my Honda Accord online 8 days ago, but still have not received even an email confirmation from Martin Honda. I have chatted with their customer service twice and they have promised to get back to me ASAP, but still no reply or no update. They have charged my credit card for the item, but no product, no delivery, no update or no email. I hope no one else have got into the same situation. Will definitely not buy from this seller ever again.

Sharon Rosengarten

Chris Brousseau was awesome! We got a Certified Preowned Pilot for less than the cost of a new one. Yay!

Frank Ruggeri

Let me start off by saying that I have only purchased 3 new cars on my life but with my job I interact with dealership salesman’s every day. I can say with the utmost confidence that the experience from start to finish I had with Jack Stewart was more than exceptional. He patience, attention to my needs and the genuine interaction I had with him was definitely not like any prior experience. I would tell anyone that if you are in the market for a new Honda and you are considering Martin, PLEASE PLEASE PLEASE do yourself a favor and ask for Jack Stewart and you won’t be disappointed.

Bobbie Lowe

Mark Tribuani was my salesman and was absolutely amazing ! Will definitely be going back to him again

Dennis Marshall

Went in for special promotion only to learn it was misleading. Not sure if this is ethical, or even legal.

Sarower shiv

We visited Martin honda dealership recently and had a nice experience thank to Tushar Shah for detailed insights about the car features and price options including financing! Surely recommended!

Assume Formlessness

If you want a great deal and excellent customer service I recommend that you ask for Spencer. I was given a awesome deal and the experience was fast. I highly recommend Martin Honda. The reviews speak for themselves and I am just another happy customer!

Quazonia Quarles

Welcoming but kind of sneaky in many ways (running customers credit more then once).

George B Winston III

my 2008 KIA sportage still serving me well

Luis Andrade

Great dealership to work with. I bought my 2019 Ridgeline from Alex and I specifically looked him out after he also sold my son his 2018 CR-V. I knew he was happy, both with the car and with Alex as his salesman. I will definitely recommend you ask for him when looking to buy your new Honda vehicle. Thank you Alex.

namrata singh

Never ever go to Martin Honda, They are cheaters. They send me coupon for Honda service and I took my car for service to Honda on Saturday. The coupon was for $100 for Car breaks and pads. When I reached there and drop my car for services one guy from honda service called me and told me that Honda will charge $950 for just car brakes. I said but I have coupon for $100 so long story on short all honda coupons are trap they just want to cheat their customers. Just avoid this place. And you know they charged me $37 for just inspection. Very bad place for car service. Ignore these guys.

Yvonne Schoolfield

Worst customer service ever! It's been 40 minutes and I'm still on hold waiting to find out if a rear wiper and a windshield is covered under my 30 day warranty. I've been transferred back and forth from the services dept. to the parts dept. and nobody knows anything! Now they're checking with sales to see if it's covered. If you buy a car here make sure everything works before you drive it off the lot because you're pretty much on your own after that...

Ronald Kinsey

Always good experience. Friendly and helpful.

pam deptula

Best service I've had in a long time Lenny and Ken were so great to us Thank you!

Mike Mk

My experience was outstanding, this was my first time purchasing a vehicle. The sale representative Abby made me feel very comfortable and was patiently answering all of the question that I had. Thanks again Abby.

Mindy J

Service center reception is unprofessional, disingenuous, and appointment times are not honored. It took a week to get an appointment to have my Honda that I bought at this dealership serviced. I was told that if I dropped it off the night before, that I would have the 0700 appointment the next day. Five hours later, when I called to check status, I was told, “HUN it probably hasn’t even made it into the shop yet”, and not to expect to hear anything until at least 5pm. I’ve bought 4 cars from Martin over the years. Never again.

Jazmyne Norwood

idk service was quick but the labor fees seemed a bit excessive 506.83 in labor while the parts were 285.63. I was initially there for the B1 service which cost around $130

Samantha Thurlow

I’m one of those people that dreads car shopping but the experience I had at Martin Honda was anything but dreadful. I was greeted right away with a big smile from Mark Tribuani. Mark made the entire process so easy! It was the first time I ever had a salesman actually listen to my wants and needs and do everything to meet them. Mark was able to get me into my dream Honda HR-V that same day!! I would recommend anyone I know who is in the market for a new vehicle to go see Mark Tribuani at Martin Honda, they won’t be disappointed!

Ian Drain

I purchased a 2016 Subaru forester from Martin Honda. I flew in 2000 miles to pick up the car. Dave the manager there sent one of his drivers to Philadelphia airport his name was Jonathan and they picked me up and drove me back to the dealership. The car was in excellent shape and the financing was done very quickly. Tracy the sales person in charge of getting me my vehicle was very professional. I have never ever been to a dealership that was this low pressure and who truly cared about giving me an excellent product. The majority of sales people that work there have been there for years and they will all say that it's a very family atmosphere. I give them 5 stars out of 5 great job!!

Saundra Flynn

Everyone was nice and friendly, it just took a long time for the oil change. I didn't get the car wash and it still was quite a long wait. Overall still nice staff!

David Bader

Fair, honest,and excellent service for the past few years while two children attending UD. Highly recommended !

T D

Customer service can be a bit robotic. Careless with oil change. Had a bad leak in my driveway because the bolt wasn’t on tight enough.

Tim Kucharski

Always have a great experience at Martin Honda.. employees are friendly and very helpful. I've been dealing with Martin Honda for many many years and have no complaints.

Lisa Ewing

I have always gotten fantastic service here!

Jennie Welsh

I purchased a 2019 Honda HRV from Martin Honda. My sales person was Chris B. he was the best person to deal with. He was very knowledgeable about the vehicle and got me in and out of the dealership in a timely manner. I would recommend Chris B. to my friends and family.

shern Brown

I had great experience doing business with Ken at Martin Honda , I brought my Honda Pilot from Ken and he was very knowledgeable about my vehicle, and professional with great customer service.

Laura P

I recently bought a honda civic here from alex. Loved the service that was provided to me and I will continue to shop here! I highly recommend seeing alex, very honest and straight forward.

Victoria Vick

I bought Honda pilot from Martin Honda and could not have been happier with the customer service. Abby was an excellent sales person to work with. Personable, professional, and efficient. I would highly reccomend buying a car here.

Anand Ghanekar

I had visited recently the dealership and had a really great experience. Thank you Tushar Shah for wonderful insights you shared about the cars! Surely recommended!

Alison McEntire

This is a fabulous place. We bought our vehicle here and would do it again. The service dept. is great to work with.

Michelle Mm

The sales Associate Abby was very courteous and down to earth he showed us everything on the Honda Crv we bought . He was not one of those "aggresive" type. He took the time to see all my deal all the way through. He went far beyond what i have experienced from other car dealerships, . I would reccomend this dealer to anyone looking to purchase a Honda. I would also highly reccomend you ask for Abby. He was the deciding factor on me making my purchase. Martin Honda is the place to go period.

Chris Nepi

Had the pleasure of working with Bernell mitchell, my car buying experience was great if you are looking into Honda Bernell is the guy i would strongly recommend

Kelsey Brown

I recently bought a 2019 Honda Civic from Shari Godwin and was amazed at how helpful and sweet she was through the whole process. She was patient with me and let me have all the time/space I needed to make the right decision for myself. Shari truly went above and beyond her duties working for Honda to make sure I felt good leaving the dealership and didn't have any anxiety during the car buying process. As a first time new car buyer, this is the dealership to go to, and definitely ask for Shari when you do. Not once did I feel rushed or pressured during the process and I left knowing if I had any questions or anything at all went wrong she would be there for me. This dealership is there for you on a real personal level, not just to make a sale. Shari truly cares about the customers that walk into this dealership and I cannot recommend her enough!

Nathan Hipkins

Have bought the last 8 or so cars from Martin Honda and with Jose LaSalle because of his knowledge of the industry to what we could afford and the best offer we could get. Great guy and would highly recommend to anyone looking for new or used through Martin.

Jasmin Mendoza

Once I entered the dealership, I was immediately welcomed by our salesman Jose Lassalle. He knew exactly what I wanted and attended my every need, especially helping me convince my husband on the vehicle I wanted to get. We ultimately ended up getting the car I wanted and my husband was a happy customer. Thank you so much for amazing experience and will be purchasing our next vehicle from him again.

Charles Thomas

Service was fast and inexpensive

Paul Wehrle

Martin Honda Parts department cut a key that destroyed my ignition lock cylinder on my Prelude and the dealership will not work with me to resolve this issue. I've owned 5 Civics, 2 Preludes and 1 Accord and have never been treated so poorly by a Honda dealership.

Dana A

The mechanical work I’ve had done here has been fine. My reason for two stars is their customer service and some of their pricing. They are very pushy about getting additional work done, In person and even calling my cell phone multiple times to pressure me into it. I’m not sure if this is because I am a younger female or if this is a typical experience. Some of the prices for their work is on par with other local shops, but some items are priced extremely high. Also, they regularly send me $19.99 coupons for oil changes in the mail, but on my most recent visit would not honor the coupon and wanted me to pay $38. Overall, their customer service employees make me uncomfortable even if their mechanical work has been acceptable.

Val Vallo

Waited for two and half hours for four wheel alignment with appointment. The whole set up is disorganize and chaotic. Still waiting and the only excuse they can come up with "it friday". Will never bring my car here again.

John Oliver

It was nearing time to turn in our 2016 Pilot that we leased and we wanted a 2019. The previous person we had dealt with was no longer with the dealership so I went on Dealer Rater to find a new sales rep. Let me say, this service works! There is a reason that Shari Godwin has 5 stars and 100+ reviews. She is the best! She had no issues with working with me over phone/email. She provided me an unbeatable price up front and was an advocate for me through the entire purchasing process, tweaking our deal to get exactly where I wanted to be. This is our third lease through Martin and by far the best experience we have ever had in any car purchase anywhere. Martin has a great team that includes Technology and Insurance specialists that are there to help you. Even the finance office was a breeze with no hard sales tactics and a very simple and easy to understand process to closing our your purchase. We will be back!

Cathy PerezGonzalez

Ricky Waterman the best salesman

David Kane

I visited Martin KIA Honda it's a combined Dealership great service on both sides., No complaints free coffee and tea and pretzels while waiting for your auto repairs. Customer service representatives are polite and respectful. I've been attending this dealership for over five years. Express service is available i.e Oil change, Tire repairs., 10 point service/safety check is perform all fluids are top off. Saturday appointment only., Monday through Friday free shuttle is available. Never had to return for incomplete service.

Middleton Groupe

Shari Godwin - We came in to Honda looking for a new vehicle. Shari was very knowledgeable and friendly. She helped us tremendously and was able to educate us in areas that we were admittedly naive. Shari has even followed up with us since our visit.

Dinakaran KK

Nicely maintained and very good response for the queries

David Wright

Bruce Blake our sales person is always extremely helpful. We have purchased 7 cars in total from him and are about to make it 8. Price has been good and the sales process that is usually PAINFUL goes fairly quick with Bruce. We haven't used their service department in years though, but only because we live in Wilminton now.

Joseph Barsalona

Todd is the best salesman I have ever worked with. My wife and I were objectively set on buying a Chevy Traverse, but his customer service and helpfulness convinced us that the Pilot was a better option for our family. If you work with him, I promise you will not regret it.

Marie Baldasano

Had a great experience here! Alex was so helpful and knowledgeable about every car he showed me! Definally recommend buying a car here!

Christopher Lesesne

I purchased a wonderful 2012 Honda Civic at the beginning of this year from Martin Used Cars. I have always hated shopping for cars, but this experience was so nice. Beth was a godsend. She made me feel like I was not just another customer. The entire process was very enjoyable. I would recommend them to everyone.

Ria Karavasilis

What started off as a not-so-good experience ended wonderfully only thanks to representative Tushar Shah. My mom and I were browsing unattended for 20 minutes (mind you the dealership was full of reps on Presidents Day weekend) before Mr. Shah noticed and checked on us. He was extremely helpful from that point on and did an outstanding job working with his team to ensure we left with a great deal. We've been returning to this Honda dealership since 1992 and will definitely continue to do so.

Mathew Moore

Drove up from Virginia to purchase a particular car that was the only one of it's kind in a 250 mile radius, so we couldn't afford any games or surprises. We ended up working with Bernell, who provided an excellent experience from start to finish. Martin Honda went above and beyond to provide the best car buying experience possible. Great car, great price, easy process. Couldn't ask for anything more

yaya

Excellent customer service. Kudos to Mark for excellent customer service.

Barbara dunn

I purchased my CRV from Jack Stewart at Martin Honda. I can't express how refreshing it was to have a "no-nonsense experience." It was my most effortless purchase ever! I highly recommend Jack and the entire team at Martin.

Donna Dellinger

Martin Honda is where I head for service on my CR-V, but today was an emergency visit and Martin's Service Rep was there to tell me that my vehicle needed to be left for at least a day, and because I require dialysis he was quickly able to get me in to a rental and back on the road, after explaining the problem with my car. Thanks again Martin Honda!

Dan Bowerman

Had a very good experience little to no pressure...unusual for dealer. I'll be back in 3 years

Kimberly McLin

Robert Martin provides 1st rate excellence in customer service before, during and after the sale! I would buy from him again, and recommend him to anyone!

wilmtigers

I bought my 2006 Civic at Price Honda in Dover and for awhile, took it for service there. But, I quickly tired of the 100 mile round trip. I then tried another Honda dealer closer to home, but had mixed results there. I then decided to give Martin a try for my most recent preventative maintenance service a week ago. I was *very* satisfied. The only down side was I had an 8:00 AM appointment on Monday, Jan. 21, and they were unable to get to my car all day. They needed to make this a 2-day affair. However, they provided me a late model loaner car, free-of-charge. The actual service performed on my car was top-notch and thorough. The service coordinators that I interacted with were very responsive and provided great information during the whole process. I HIGHLY recommend Martin if you are in northern Delaware and need service for your Honda vehicle.

Jessica Whaley

From the second we began contact with the staff at Martin, we were impressed. Walt was great to work with, made the car buying experience enjoyable and was genuinely concerned about making sure we got everything we needed as a family rather than just making the sale. Once we decided to buy our 2019 Accord, the staff made the rest of the process quick and easy. We also appreciated Nick taking the time to walk us through all the technology in the car prior to leaving and both Walt and Nick following up the week after our purchase. Overall, we had a great experience and will definitely be back in the future when looking for any other new vehicle.

Meghan Newberry

Best car buying experience to date! Nate, Dave, Al and Rob made the process of upgrading from my CR-V to a Pilot seamless. They were accommodating, friendly and reasonable. This is the third vehicle I have purchased from Martin Honda and the service keeps getting better and better!

Kate Bucolo

My experience was outstanding, this was my first time purchasing a vehicle. The sale representative Spencer made me feel very comfortable and was patiently answering all of the question that I had. I am definitely coming back to this dealership for my next purchase and will recommend my friends and family to go to Spence O’Brien.

Karen Smith

My husband and I are very happy with our new Accord. Mark Tribuani was very helpful in selecting the best options for us. We plan to come here again when the time comes.