Reviews of Lexus of Wilmington (Car Concessionaire)

Nancy Stafford

Koons Lexus, both sales and service, definitely exceeded my expectations. They are all so welcoming and honest and that's hard to find in a dealership these days. Sid, in sales, was not pushy. He actually made the experience fun and comfortable! Rob Payson in service was such an honest and pleasant person to deal with! The full service detail was so worth it. My vehicle came out looking like it just came off the showroom floor. Everyone here treats you like family. They do care. I have purchased and leased quite a few vehicles in my past but I have NEVER experienced the treatment as I have received here at Koons Lexus. You will not be disappointed!!

TY ANTHONY

This was the first time that I've purchased a vehicle outside of a dealership where I was employed and I must say that it was a very quick/pleasant experience. My salesperson was Erik and he did an excellent job getting where I needed to be without any extra b.s Thanks!

mspart1 .

Lexus owner since RX was introduced to the market. Was very pleased with the 2017 RX-350 delivery , BUT Service department is horrible. Service adviser (Rob) would never call you back ... even after talking to you 3 times and promising to get back to you in a couple minutes. Issue was related to the warranty claim. i would not recommend to service your car at Lexus of Wilmington. Also planning to write a formal complaint to Lexus. This is unacceptable for the luxury automaker. Not sure if Koons owner(s) ever reading google reviews... so many complains about service department.... I guess he does not give a ^&%$. Sad ... very sad...

Hassan Hayat

I bought a 2017 GS 350 from here. It was a very smooth transition. I came to pick up my 2015 GS form getting serviced and saw a 2017 GS in the showroom and figured I would upgrade. Kelly the sales rep ran the numbers and we came to an agreement after some negotiations. Drew the finance manger is great. He got the paperwork done very fast. Took me less then 10 minutes to go through all of the paperwork. I did get the Tire & Wheel protection through Lexus, I highly recommend getting that if you get the premium wheels. I had that with my 2015 and it came in handy several times. Came in the next morning to pick up my car since the car needed to get detailed. Debbie the technology specialist went through all of the features of he car with me and setup my hands free for me. She took her time to make sure I was comfortable with how all of the features worked . I would definitely recommend Lexus of Wilmington to my family and friends. They have an exceptional staff form sales to service. They have some of the friendliest service staff.

Stephen Brown

Nearly two hours for an oil change and tire rotation. Yes the service was part of the certified warranty, and yes it is a Saturday, but I certainly expected better service than this from a premier dealership. I don't wait anywhere near this long when I take my Jeep in for service!

Taha Abbasi

Great experience, and exceptional service. Armando went above and beyond to make our first Lexus buying experience a memorable one. We love the car, and continue to go back for service at this location.

George Bolsh

I did not purchase my vehicle from this location. But the tech guy John still helped me. He was very thorough and patient with me. And provided excellent customer service.

Todd Breck

good service, courteous as always--Thanks

Randy Barksdale

My spouse and I went to this Lexus dealership because my mother had bought two RX 350’s from this same location in the past. We walked in looked at 4 vechicles independently. We were completely ignored by all the sales staff. A few walked by me and looked at me but never said a word. It’s like we didn’t exist. I overheard a sales person say to a couple “People walk into Macy’s and buy whatever but they come here thinking they can negotiate”. The female got up and walked away with her two boys. I was shocked. I immediately left after this. I’ll pass on this dealership.

Michael Vasilikos

They always go above and beyond to accomodate my car service needs. They are skillful, honest, and knowledgeable. Would highly recommend! AAA+++++!

Eileen Crispi

Thank you for the wonderful service visit!

EJ Coors

There’s a certain level of satisfaction one should come to expect especially, when shopping for a high-end vehicle. The customer experience provided by Koons was far and above what I could imagine. The entire Koons team is extremely passionate about creating the ultimate customer experience. They’re not satisfied until you are. It’s not forced, it’s a genuine feeling of comfort. I highly recommend them for your next vehicle needs. I’m extremely pleased with my GX 460 and the level of service provided by the great team at Koons.

Jaclyn Everts

Awful communication skills. Shady dealership. Poor customer service. Lacking in quality.

Bibe Chin

The advisor: Chris Pentz at Lexus of Wilmington is professional and knowledgeable with great customer care. He is definitely a great asset to the company. Most of the car dealership achieve the same job, but not all can provide great service, the service Chris provided make the big difference, I highly recommend Lexus of Wilmington!

Michelle Moore

I'd been looking for a snow toy for about a month or so, and shared my needs with Mr. Eric Mangrum. He told me he'd look into it. It'd been about a month or so and he called to say he'd found my truck. It was more than what I wanted to spend, but, he "sold" me on this 08 Chevy Equinox. I love my new snow mobile. My experience was professional, polite, efficient and pleasurable. Eric assured me, that I was in good hands. His love and knowledge radiate through him. Incidentally, I also drive a Mercedes E350, I've owned a few Mercedes over the past 10 years. Eric, in his expertise and techniques may have just lined me up for my next luxury vehicle. Kudos to you Lexus of Wilmington, for employing such customer service professionals. Thank you Eric, for ensuring my long, rainy workday and commute was effortless.

Day Mashongamhende

Dacia Letts has the disposition and qualifications for the role she occupies at Lexus. From the moment she invites you into her office until the last moment she confirms duties performed on the vehicle- the energy she exudes is constantly present putting the client at ease. She is definitely an asset to the organization and therefore I will always look forward to her service. Kudos!

Deborah Dougherty

Recently I purchased my 2nd Lexus from Lexus of Wilmington, the customer service was truly outstanding. The second you walk into the doors you are made to feel like family. Then there is Leigh, I have known her for 6 years now. She is by far one of the kindest ladies I have ever met. Let alone a TRUE CLASS ACT! Leigh is the heart and soul of this dealership. Thank you for all you do Leigh!

Kathy Guzman

Hands down the best service anywhere!

Scott Alexander

Drove 45 mi. Met Don Reeder most honest salesman ever and bought used Lexus in an hour. Next week they fixed anything that was wrong with it including a scratch free. They bought my 06 Mercedes Clunker and paid me top dollar. Best deal ever and what a relief to be able to trust a car salesman

CharHash .

Last week my daughter purchased a used car from Koons. We got a great deal on a great car! Everybody there was wonderful! Thanks, Rob Sweet, Leigh and the rest of you at Koons!

Thomas Myers

Koon's Lexus Service Dept ,especially Rob Payson has ALWAYS been very responsive to the customer's needs. He is the BEST service advisor I've ever had through my 10 years of taking my ES 350 there for service!

Neysa Smith

Dan is the man for helping you know and understand the Lexus experience!

RB

In recently purchasing my Lexus ES 350 from Koons Lexus of Wilmington, The delivery specialist Drew was extremely knowledgeable about the cars features, and was very professional and had exceptional customer service. Drew made the wrap up of purchasing the car very efficient, and was very pleasant to deal with. I look forward to purchasing another car from Lexus of Wilmington and to deal with such amazing employees like Drew.

Nina Markoussi

Been Calling since last year about the BMW 2011 that I took there. They keep saying we going to call you back. And they never did. I went there for the service because I have LEXUS SERVICES ASSURANCE they say there people don't know how to fixe a BMW and I should take it to BMW. I took the car to the BMW they say the car have engine problem since last year BMW Is trying to call you people you said you will call back it been 8days now. My brother keeps calling since last year you just say you will call back but you never did. I guess since your people can't check or fixe a BMW that means you knew that the car have problems when you sell it to me. BMW services still waiting for your call too and I don't have a ride to work I need answers. you can't trade a car without checking it and then sell it to another person. That car was so expensive and I don't know why you convinced me to take Services assurance if you can't even fixe the car.

SHIRLEY GIFFIN

Purchasing my first Lexus was a very pleasant experience. The entire process was smooth and hassle-free. John Skehan was pleasant, very knowledgeable and a tremendous help. Drew did a great job reviewing the large array of technical equipment. I do plan to schedule another session with Drew after spending more time driving the Lexus and using the technical equipment. Koons was the right choice to buy my new car.

Jesse Cooper

I stopped in on my way to work one morning in the Lexus that I've had serviced here on numerous occasions to ask that they take a quick look at the tire pressure light that had come on - surely a tire (or two) needed a moment from an air compressor, and that was it. I was told that, without an appointment, it would be a 45-minute wait! I instead went across the street to Diver Chevrolet - where they've never seen me or my car before - and they kindly took care of it in just a few minutes. STAY AWAY FROM THIS LEXUS DEALERSHIP'S SERVICE DEPARTMENT!

Sadie Mist

Lexus of Wilmington has a new lifetime customer, me :)! I am an owner of a certified Lexus of 3 years and recently moved to Delaware. My car has been serviced at Lexus Wilmington at least 3 times now and each time my experience gets better and better. I was impressed with my 1st visit but i must say each visit out does the last. My last service visit with George (aka George of the Jungle) was phenomenal. He demonstrated patience in his fast paced work environment. He was full of knowledge of my vehicle and able to walk through exactly what work was outstanding and helped me prioritize. I left feeling I made the best decision. I also left feeling the service was quick, smooth and extremely professional, which is why I will definitely return.

William Oberholtzer

First rate service as always

Habibullah Aslam

Great service to customers and they wash the car after the work they do. Waits can be a long (if you choose to wait in their lounge), so bring entertainment

Lindsay Yeager

I bought my certified preowned Lexus IS 250 here last September and was very pleased with my experience. The customer service was fantastic and the finance team matched my interest rate at 1.99%. I'm very happy with my vehicle, but I noticed a pulsing in the brakes that I took in to get checked out at a different Lexus service center. I found out there were after market brake pads and rotors that made the pulsing sensation on braking but was advised it was not a safety issue. I called Koons Lexus of Wilmington to inquire about the after market parts. Leigh explained to me CPO vehicles may have after market parts from the previous owner and unfortunately are not covered under warranty. Leigh did not want me to hang up the phone unsatisfied, so she said she would call me back. Within 10 minutes, I was on a 3 way call with Leigh and the service manager Jason. They explained that although the parts were not under warranty, they believe customer satisfaction is much more important. They offered to replace the after market parts with Lexus parts with no hassle or no questions asked. A couple weeks later the job was finished at my local service center and my brakes feel much better! Many thanks to Leigh and Jason for their impeccable customer service! Even though I do not live in the area, I would go back to Koons Lexus of Wilmington for my next vehicle purchase; I highly recommend this dealer to anyone!

Peggy Payson

On my 2nd Lexus! I love my car! Service is always welcoming and Wonderful. Everyone is always so helpful! Great team, Thank You

Rohan D'Souza

Great service and great customer service. Have been getting my cars from there for over a decade.

Ramon Ruiz

All in all great customer service. Very friendly and helpful with all your requests and needs. George Shaer provides a great customer experience.

Richard Daub

Fantastic dealership. Good people, great selection

John Anderson

Bob Barrett I would like to take this opportunity to express my complete satisfaction with the Koons Lexus dealership in Wilmington DE. In particular, I would like to recognize Bob Barrett. Over the past six (6) years I have purchased the following three (3) new Lexus vehicles from Bob: 2008 RX350, 2011 GS350, and 2013 RX350. I currently still own the 2011 and the 2013. I also successfully negotiated with Bob the purchase of a 2011 RX350 for my daughter-in-law. Bob is the epitome of a sales professional. He is forthright, honest, and possess the highest integrity. His demeanor is outstanding as is his approach and style. Bob always welcomes me with a warm smile and a firm handshake. I may soon be in the market to replace my wife's 2011 GS. When that time comes I will be happily camped-out on Bob's doorstep. I appreciate Bob's candor and the relationship that we have nurtured over the years. I am in awe of my Lexus vehicles, their design and their power. In fact, my son has a 2011 Mercedes S350 Bluepoint. His 'cedes is nice, but I WOULD NOT trade vehicles with him for any amount of money. Lexus style, engineering, and design are paramount. I appreciate your time for reading this.......

Baljeet singh

They helped me out after I was having some issues with the warranties.

Kristin Madden

First scheduled maintenance. Everyone from start to finish was great. Didn’t recognize my car it was so clean! Thanks!!

Jacqueline Chu

Lexus in Wilmington is huge and has two locations. The facility is super clean and classy. They have a good snack and beverage station if the meeting takes longer than expected! They have a great selection of cars that are in great shape and for their condition, the price is low! They match prices to their best ability. Our sales rep was John T. Skehan Jr. and the Manager who helped deal our car was Drew Greene! They are both very friendly and accommodating. They tried their best working with my needs in the cars option and understood what I was looking for! John Is someone you should go to if you are looking to buy a car! John is amazing and extremely hospitable. Both my parents who speak little English and are quick tempered, John was super nice and patient till the end and knew what to do to sell and please them as well! If you know you want a Lexus, go to the Lexus dealership in Wilmington Delaware and look for John T. Skehan Jr.

Shey C

Exceptional customer service from beginning to end. Everyone I encountered was courteous and helpful. I highly recommend this business.

Sorelis Duran

I had a great experience. 1st time at this Lexus dealer. The staff was very friendly, helpful and knowledgeable. Will keep coming back for as long as I get the same treatment.

Helaine Gordon

George was great. He reviewed my Lexus maintenance history with me, and kept me updated on everything. A very positive experience !

RIcardo Gordon

I have bought 3 cars from Lexus of Wilmington and hands down my recent experience with Erik Ozoria was the best! I purchased a 2019 Lexus RX350. Erik has first class service and goes above and beyond. I was torn between Mercedes and Lexus but Erik’s service supersede Sales at MB of Wilmington. The car was delivered on time, seamless transaction, negotiated everything over the phone, and he drove the car to my house before purchasing due to my tight schedule.

Mitchie Rowe

This place is a disgrace to the Lexus Brand A class F vomitarium .... FLUNKED

Janice Jones

I have received fantastic service all the way around from Koons. Purchased my car from them and only have it serviced there. Top notch service!

Susan Hendrich

George Shaer is amazing. He thoroughly addressed my questions and went above and beyond to ensure that I was clear about options. He even sacrificed his lunch break to help me meet a unexpected time constraint. Highly recommend!

Ken K

We purchased a beautiful 2003 LS430 from a friend - and brought it to Koons for a 90K service ... which was a little stressful as we had no experience with Koons before. I have to admit that the service was excellent in all aspects ... and I have confidence that all work was done properly with certified Lexus parts. Just a great experience from end to end ... we'll be back.

Stacey Thomas

I recently visited this location for an issue with my Lexus IS. Drew was courteous & went above & beyond to make sure I was satisfied! I highly recommend this location for all of your Lexus needs! Ask for Drew!

Kenny Duthie

Fabulous dealership. Received world class service from a knowledgeable and caring advisor who provided honest advice and affordable prices. I would highly recommend this to any Lexus owner. Even though it is luxury, you get incredibly competitive pricing. UPDATE: I liken this place as the Chick-fil-A of car dealerships when it comes to service and customer satisfaction. Amazing that they actually come to your house as a courtesy with a nice Luxury loaner to pick up and drop off your vehicle for FREE!

luke sil

I recently bought an L/certified vehicle and couldn’t be any happier. Absolutely amazing car buying experience! From my initial contact with the dealer to the final sign off. I drove from Northern Virginia because they absolutely have the best prices. Customer service was Outstanding and they got me in and out the door with no hassle. I want to thank Brian for the headache free buying experience. I would recommend this dealer to anyone.

Cornelius Dross

Really appreciated the nice car wash and tire shine even though I just came in for an oil change and tire rotation that was covered under my warranty. Nice facilities and hospitality as well!

Amrita Sengupta

I had a regular scheduled service at Lexus Koons for Saturday. I called the Lexus Help number and was told that Service remains open till 7:00 PM. When I arrived around 6:50, George Shaer was the only person left at the location as the location closes at 6:00 PM. However, we were provided exceptional service by George Shaer. He spent time with us to review the history of the services and his recommendations were spot-on. He exemplifies the excellent service I would expect from Lexus always.

Stacy Weir

Very helpful and friendly through the whole process !!

P Palmer

Polite friendly

Robert Levy

It's really simple ! The team at Koons Lexus gets it! Its more than the sale! It's the service! Rob Payson is the BEST in SERVICE! Pernell keeps us coming back! This is our 6 Lexus so far- the 2 professionals I just mentioned are the main reasons why! Salute team! RGL

Denise Marotta Lopes

Purchasing my Lexus CT200H was a thoroughly enjoyable experience. Bob Barrett was patient, kind, and informative. He answered all my questions and made the car-buying experience a joy. Matthew (The Young Genius) helped me with the electronics, teaching me the intricacies of the modern car. Drew Greene was so thorough in explaining the contract and additional warranties, but was never pushy. He was efficient, non-nonsense, and completely knowledgeable. I highly recommend Lexus of Wilmington and it's fine staff.

F. LaVerne Depte

Absolutely the best experience!!! I shopped around 3 dealerships and chose Koons Lexus of DE because they were the most anxious to do business with me. My sales person was Jim Ruggiero who waited 45 minutes on a Friday after they had closed to help me purchase my car. He had a great personality and good at his job. In August, 2015, I had just bought a 2016 Mazda CX5 with all the upgrades and it was a sharp car. I was a little disappointed in the size and over all luxury. While out shopping, I parked my car next to a new 2016 Lexus RX 350 about 2 weeks before purchasing my first Lexus. Once seeing it, I had to have it and now that I have it, I am loving this car and its new design. I am so very pleased with the service I received at Koons Lexus of DE. On that Friday night, we agreed on the car and they gave me a generous trade in and put me in a new Lexus sedan for the 10 days it took for my special ordered car to come in. Once in, the car was gorgeous and I really appreciated the tech person who took over an hour to make sure I knew how to use all the features. I was also happy that she helped me capture the moment by taking great pictures of me and the car. Finally, yes I would recommend Koons Lexus of DE. Their facility is beautiful and we enjoyed siting around the fireplace while we waited for the car. All the staff that we met were very friendly.

J Blaine Somerville

I purchased a used LS460, not my first Lexus, so I expected good service. After my test drive I had a concern about the rear shocks. The service after that was exemplary! I purchased the vehicle that day and your salesman, Rob Sweet insisted that you would inspect and repair any issues and then would deliver the car to me over 140 miles away out of state! I was constantly kept abreast of the service schedule and definitely notice the difference in the vehicle. Your team made and kept promises while over delivering. I was told that my business was appreciated, but was also shown it by all I came into contact with; I expect to return for my next purchase.

Duc Ngo

Thank you to the team at Koon Lexus; Especially: Kim,Kia, and Pernell. The services was excellent and we had an amazing experience. Once again, thank you so much.

Rodney VanDerzee

Friendly Knowledgable staff..

Marvin Fernandez

***The Koons Lexus Experience**** I purchased a Lexus GX460 truck. My business was valued and all my concerns were resolved. There was a justified delay in the processing of my tags but they kept me informed and the situation got resolved. I experienced the 5 STAR Koons Lexus service. I plan to continue doing business with Koons Lexus of Delaware. Thank You

Jim Sirkis

These guys are the absolute best!!! Second Lexus I've bought from them in 7 years. John Skehan is a great salesman. No pressure, great buying experience, and extremely helpful. Matt Stern, Vehicle Delivery Coordinator did a great job showing us how everything in the Tech package works. I highly recommend this dealership and working with John if your buying a Lexus.

Kathy Davenport

Went there to look at vehicles but was completely ignored by sales staff. A few walked by me and looked at me but never said a word. Not even I'll be with you ASAP. I was working and came in with scrubs from the hospital and a backpack. I can only assume I didn't look like someone who could purchase a Lexus. I had an appointment with a salesperson but went early and she wasn't there. I definitely felt I was getting a cold shoulder. She called me the next day and apologized but I didn't feel comfortable going back there. Bought an Acura from Hertrich instead. Very wonderful dealership felt right at home!

SHAHID KHAN

Liars they sold my car and never informed me i drove all the way 56 miles for nothing poor customer satisfaction.

Chris Farish

I took my 2013 Lexus IS 250 in for a routine servicing. It was my first experience using the dealership as I just moved to the area. I arrived at the dealership and was quickly greeted by the valet in the service area. There was a Lexus loaner car waiting for me which is awesome because I can't stand driving anything else other than Lexus. Also at this point I met the service manager Jason Binder. Jason was very welcoming to me and made me feel at ease that the situation was 100% in his control. In the early afternoon hours I received a call from Jason that my car was ready!! I arrived at the dealer around 4, picked my car up and headed home. It is so nice when a first experience is perfect. Thanks for the great service!! Will highly recommend Koons Lexus of Wilmington. Do yourself a favor and meet Jason. He has the service department running on all cylinders.

Zed Zed

Not a good place to go if you are from PA. I contacted Koons via chat about accepted payments and hours, they said they wanted to call direct about payments - never did call back. Had to wait for half an hour to talk to a sales person about a used vehicle. The detail guy was great. The sales person was good, although they said only half of the sales people showed that Saturday. After I told them we want to buy, it took a couple more hours to figure out how to accept my money and get the paperwork ready. After giving them Power of Attorney to sign my name for me on the title work, they Charged another $400 just so they can do the PA title application, which my home dealer does for $100. And no, they will not let you have anyone else do it. To take the cake, the day after we bought the vehicle, a salesperson emailed us and said, "yeah, the vehicle is here, come and look at it if you want". It was sitting in our garage. Great dealer for DE, there might be better ones outside of the city area? Nice car, right price, honest vehicle, slow dealership to work with.

Steve Griffith

Purchased by Lexus from Koons Lexus in Wilmington outstanding sales team very helpful and knowledgeable. I had all my service done at Koons Lexus Tony Tracy has been very helpful and very professional I will be purchasing my next Lexus this year from Koons in Wilmington .

Linda Grady

John was easy to work with during the Leasing process of our 2017 RX 350. We contacted John a few months prior to our current Lexus Lease expiration. John mentioned that we would be able to get into a new Lexus Lease in December "A December to Remember". John promised he would contact us in December which he did. This speaks volumes! Once he delivered our new Lexus, John went above and beyond and did a "personal delivery" of a couple of items that we had requested. We would purchase again from John at Koons Lexus of Wilmington. Leigh was amazing She took her time introducing herself to both of us and sharing her experiences. Again, great interaction with employees of Koons Lexus of Wilmington.

Jhan Caceres

Shopping experience was great however the service experience hasn't been as great. Very inconsistent, makes me not want to buy another car here.

Jeremy Williams

Place has nice cars. I bought a used car from here. Service was good up until the sale was made with the exception of a long waiting line to purchase the day that I bought car. After the sale was made customer service was awful. I won't name the sales person but when had questions regarding minor car issues, there were many instances when I would get no response when needed clarity. I would just end up having to just stop by regarding my concerns. They offer some luxcare package that from what was explained to me by sales person was supposed to cover minor exterior scratches, bird poop, and small leather scratches. The exterior scratch coverage wouldn't cover for things like large key scratches. I had some minor scratches wanted to have fixed per the package only to be told minor exterior scratches not covered. I asked for a copy of the package details and was told that no one had any on hand but can mail it to me. I would've never got the package if exterior scratches weren't covered. Now I'm basically paying for something I dont even need.

Frank Boxwill

As always, I am provided with excellent service. My service needs are explained in detail and I'm always kept informed as to the progress and completion . Great job, Mo!!

pedro rivera

Sale and purchasing the car was great. However, im still waiting for my title and tags after 2 month and there only answer was if i get a ticket for expired tags, they will pay for it. For sure next time when i want to buy another car i will go somewhere. Especially when i had paid in full for the car.

Paulineuu Bailey Grusemeyer

Our technician, Jonathan, was very knowledgeable of all the features inside and outside of the car. He was always smiling even when we asked dumb questions. He not only showed us the car’s features but made sure we understood everything. We were very happy with him and all smiles when we were done. He said...that’s good..just what I was looking j

Rob Mustachi

I have been purchasing cars from Koons Lexus for many years. This was my eighth car purchased there and it was better than ever! They have a new Sales Manager named Gus that it a fantastic guy! I purchased this car from Rob (the salesman) and he was excellent as well. I highly recomend This dealer and these two people to anyone shopping for a new car.

Stephanie Minter

Got a used Honda in April, very good salesman, made the experience very easy. But it's been 2 months and I haven't received my hard tags. My temp tag was abt to expire and I was told that I could wait until the day after my tag expired to get my hard tag bc it would be in or just get another temp tag, I went and got another temp tag and I still have have not received my hard tag. Called in to get a answer but had to leave a message, still waiting for a call back!

Derrrick Trader

UPDATE 9/3/2018: The dealership made amends for their prior mistakes making me the customer their top priority. Worked with Stephan (salesman), Leigh (CRM), and Drew (Sales Manager) to resolve all issues with payment and vehicle issues to my satisfaction. Communication was through and daily until all issues were resolved. Thanks Drew and Leigh! Stephan was a Rock Star, and I would highly recommend him as a salesman to work with in future! Derrick T Worst overall dealership experience ever!! Found the car I wanted, agreed on price, and it was all downhill from there. Car not detailed at pickup, missing floor-mat, broken component in car. Dealership owed me a substantial amount of money back from trade, told multiple times you will get the money at pickup. Yet during car pickup given excuse that I would get my money following week. For weeks I followed up with the dealership asking for updates on outstanding issues: car detail, missing floor-mat, wheel repair, broken component, and my check. No one person took control to ensure all parties inside dealership accounting, sales, services were all on the same page. Given a different story by every person I spoke. Finally a month after owning the car items are being addressed. Took 4 weeks for dealership to send my check. Then sent it via regular mail not sent overnight mail with tracking number. The level of stress, inconvenience, and lost of trust this transaction caused is unforgivable!! The Salesman, Stephan, was the best part of my experience.

Mahmoud Embaby

This Is By Far The Best Lexus Dealership I Have Ever Dealt With. I Have A Strong History And Have Worked With Staff Here, Helping 3 Friends Find Lexus Vehicles To Perfectly Service Their Needs And Just Completed A Purchase 2 Days Ago Of My Second Lexus With Them In 2 Years Time. Once I Decided To Get Back In Another Lexus Koons Was My First Choice. I Always Like To Shop Around And Was Negotiating With 7 Lexus Dealerships In The East Coast Simultaneously To Find The Exact Car I Wanted, With The Exact Specs, Colors, Interior, Options, Lights, Wheels, Down To The Last Detail ( I Am Very Picky ). From Day 1 I Was Contacted By My New Favorite Salesperson In The World James White. He Was So Professional, Cooperative, And Knowledgable And He Didn’t Push Me At All To Come Into The Dealership To Pressure Me Into Closing A Deal. He Simply Talked On The Phone With Me, Got All My Requirements Down To The Finest Specs, Found The Exact March I Was Looking For And Emailed Me That He Found It And When I Was Ready And After I Finished Shopping Around I Get Back To Him. That Was It. After 4 Days I Visited The Dealership Without An Appointment And He Was There, Met Me, Gave Me All The Time I Needed, Was Clear And Transparent, Didn’t Push Inventory On Me, And Was Ready To Follow Through On Every Request And Demand. Did A Very Thorough Search And Found The Car I Wanted 400 Miles Away And Was Willing To Take Necessary Action To Bring It If I Wanted To. When It Came To Talk Money, I Was Even Happier As I Was Put In Touch With Kim Gallia Who Further Enhanced My Experience With Her Professionalism, Flexibility, And Accomodation. She Was Fair, Applied As Many Discounts, Rebates, Offers, And Was Not Intimidating At All As A Manager. She Truly Worked To Stay Within Budget Numbers, Get Me The Best Deal They Could Without Too Much Back And Forth. My Trade Was Well Valued Within The Appropriate KBB Range, The Trade Process Was As Easy As A Signature. Since I’m A Numbers Guy They Offered Me Printed Numbers On Every Scenario, The Lowest APR Available Of 1.9% And Agreed To All Deal Terms And Promised To Secure The Car The Next Morning. The Next Day I Visited To Finalize The Deal. James Followed Through On The VIN And Printed The Exact Spec Sheet And Revised With Me Every Detail, And We Both Discovered The Exact Car I Ordered Was Missing An Integral Option That Was A Deal Breaker For Me. If James Hadn’t Done That And Simply Ordered The Car Without The Final Run Through I Would Have Ended Up With The Wrong Car. It Was His Thoroughness That Saved My Experience And Took It Beyond 100% And For That I Will Forever Be Grateful. I Still Don’t Know How They Did That, But When I Thought The Deal Was Over And I Was About To Walk Out, Somehow They Researched And Within 10 Minutes Found The Exact Car I Wanted, Which 7 Other Dealerships Confirmed Was “IMPOSSIBLE” To Find With The Exact Color, Specs, And Options And For The Same Price. We Signed Off On The Deal And They Said The Car Would Be There In 7 Days. After Only 4 Days It Arrived And Was Ready To Be Delivered The Same Day. I Went To Pick Up The Car And It Was Perfect, I Had A Few Requests Which Were Perfectly Accomodated. The Dealership Was Supposed To Be Closing At 5 PM And It Was Already 4:45 PM. The Team And Specifically The Finance Manager Pernell Perssey Who Left Me As along As I Needed While I Worked With Cory On Spec Delivery Who Was Also Very Professional And Knowledgeable. At 7 PM I Began Working With Pernell. He Was Very Very Helpful, Explained Every Factory Package, Shared Pictures And Personal Examples Of Use Cases For Such Warranties And Made Me An Incredible Discounted Offer On The Package I Was Interested In With Minimum Hassle. He Stayed With Me Until 9 PM ( 4 Hours Beyond His Working Time ), Made Sure I Was Comfortable Signing Before Letting Me Go. I Love This Dealership And Give It And All The Team Members 10 Stars. I Highly Recommend The Koons Team For Anyone In The Market For Lexus. They Treat You Like Family And Really Go The Extra Mile On All Levels. Dr. Mahmoud Embaby

Madeline H

Everyone was very helpful. Drew took the time to walk me through every feature of the car and answered all of the questions that I had. Overall it was a great experience!

George Bailey

We recently purchased our new RX350 at the Koons of Wilmington, De. location and received exceptional customer service from manager Leigh. I not only highly recommend this dealership as a recently retired 25 year local marketing manager of a fortune 500 company but as past chairman of the board of my chamber of commerce.

Victoria Williams

I had the most amazing experience at Lexus of Wilmington. Matthew Stern helped me with all of my questions and concerns about my ES that I recently purchased. He was extremely patient with me and guided me through the ins and outs of the navigation system. When I arrived I was unsure of how to use anything but now I feel very happy! He also taught me how to use Pandora. I will definitely be back buying another vehicle from this dealership!

felecia ward

We love Lexus! Purchased a 2nd Lexus from this dealership. Ask for Kia! She made our unscheduled purchase a seamless and delightful experience. Exemplary customer services are the standard at this location.

Tracy Simmons

UPDATED AT THE BOTTOM....I met with Andrew and Pernell. I must say the experience and customer service was excellent. There was a situation that Andrew jumped right on. I’ve been calling Pernell after the purchase nothing but help and respect. Some dealerships don’t want to be bothered after you make the purchase but not those two. If they’re not available they get right back to me. Corey was the first one to help me when I went to the service area. He was very nice and basically stayed by my side until Andrew came. (He’s also the one who called Andrew for me). Also the other Drew who showed me how to use everything and set up my Bluetooth for me was so nice and patient. My experience was outstanding and I will recommend them to my friends and co workers. Thanks for making my first Lexus purchase a great one. If you’re buying a car ask for Andrew And Pernell you can’t go wrong. I’ll say hello in 5000 miles guys. It’s too bad I’ve been back to the dealership 3x in 3 weeks with this car. Everyone basically knows me now and that’s not a good thing. Though I can say all the guys are very nice and friendly and Anthony and Leigh have been wonderful. Even Pernell still helped me. Thanks everyone but hopefully I WONT be back until my 5000 check up.....spoke too soon got my car back today with a scratch and a ding on the back door. SMH

Tonya Collins

Sales & purchase somewhat easy....besides for the fact that I was bounced around to different salesmen & someone tried to possibly purchase a second vehicle in my name. I received purchasing paperwork from Koons from a manager for a second vehicle shortly after my purchase that said sign & return the paperwork. I went to dealership and they pretended the paperwork didn’t exist, but that manager was no longer employed by Koons (he’d just started a few weeks prior). Hmmmmm, why? F/u has been HORRIBLE. I’ve had to contact mgt serveral times when dealing with the service dept due to the rudeness & unwillingness to help by the service people. The service people have been very unhelpful & rude since my first encounter with their department. I would not recommend this dealership to anyone looking to purchase a vehicle that might require simply maintenance bc that’s all I’ve needed thus far.

Eliteandroidmike .

Bought our 2013 Kia there. Within 30 days found major mechanical issue. Koons fixed issue free of charge and maintained the highest level of professionalism while doing so. The best buying experience I've ever had bar none.

Connie

Rick Franks is my go-to man at Koons service area. I highly recommend and respect Rick as a knowledgeable and honest person. He has always taken the time to explain the details relating to various services, so that it makes sense to me. And he sees to it that any concerns of mine are addressed.

Hugh Scoggins

I want to give a BIG Hand and appreciation to Leigh Encarnacion, Leigh returns calls, follows up and the empathy she has is infectious and makes you feel she is indeed your sole advocate. Leigh has help me manage my frustrations with Koons Lexus which is still on-going. Leigh does not avoid phone calls and follows-up. Leigh defines Customer Service.

Jim Arnsberger

Kham was an incredible salesman and extremely friendly. Everyone was very helpful and we are very happy with our purchase.

Chuyen Kochinsky

Chris Pentz is an excellent employee at the service department. He was very personable as well as professional. He communicated with me everyday on the updates of my vehicle. Highly recommended

Z S

I had the pleasure of working with John and Drew. John will get you the vehicle you want regardless if they have it or not. He will track it down and bring it in. Color combinations, model, loaded, bare bones... does not matter. He makes sure you get exactly what you want so you leave satisfied. Drew is the man over there for any questions about the vehicles features and how to use them all. He will show you all you need to know about it and then some. Can call him anytime and he has helped me out. Both were very helpful and made the buying experience easy. Just wanted to get in and out with no nonsense and they made it happen. Thanks guys

Gabriel Doncel

Always great service and attention to detail. Lounge area is comfortable and refreshments are always available. So happy to be part of the Lexus family!!

Jacquelynn Martorana

I can’t say enough about how I was treated from the time I walked into the service area to the time I left. Anthony Tracy and his team took such great care of me when i came in to have my 2015 Rx 350 serviced. I didn’t have an appointment but Anthony got me in and assured me that i should not be there too long. He made me feel like family. Anthony even recommended a great restaurant to me as i am not familiar with the area. I wasn’t even done lunch when i got the call that my car was ready.

Richard Dubin

They're real sweet until you buy a car, then you get put on the pay-no-mind list. I don't think asking for my license plates is too much to ask. Never going back there again!

Sharon Jones

I recently leased a Lexus at Koons in Wilmington. My salesperson, Pernell was the absolute best ! He spent a lot of time explaining the car features, transitioning from one lease to another, all while being considerate of the time restrictions that I was under. I would highly recommend using Koons Lexus and Pernell for future purchases!

Jessalyn Phillips

I want to give an outstanding acknowledgement to Jazz in the service center. Our 430 LS is a pride and joy for our family, and we aim to take care of it with the best service. We are very loyal to the Lexus brand, and the service provided by Jazz only extended that. We will be providing our business to him in the future. He provided attention to detail and extreme product knowledge. He was sensitive to budget and price along with winning us over as long term customers. I was extremely satisfied with his worth ethic and customer experience provided to us. Thank you, Jazz!

Vikram Dev

Mo provided outstanding service which exceeded my expectations. I have never gone any where else except Koons of Lexus for service (8 years) because I believe I get honest and superb service. Vikram Dev

maj61r .

I took my Lexus in for service and walked out with an additional Lexus. I had no intention on purchasing a new car 2 weeks ago. We were introduced to Doug Horst and he was very responsive and easy to talk to. His laid back demeanor is what every salesman should have. No pressure. At the end of the long day (after closing), Corey Reed set/showed me how to use the features on the car. He was fantastic! Customer service at Koons is impeccable! All around great customer experience! Marlene Potts

Carmen Davis

I just purchased my first Lexus this weekend, and I could not be happier with my experience because of our salesman Scott Smith. Scott by far exemplifies the Lexus model and reputation of superb customer service! I truly appreciate his kindness, sincere interest, and attentiveness to all my concerns about purchasing a car. If you want the best car buying experience you will ever have...see Scott!

Joana Gillett-spio

I’m very happy

Nino Toscano

I've had nothing but positive experiences every time I've brought my Lexus in for service. Rob P., the service manager, makes servicing my Lexus easy and fast. In addition, he's always friendly and professional. When you purchase a premium brand, you expect premium service to go along with it. Rob P. always delivers on that promise. I've owned 4 Lexus's, and with service like Rob's, I am sure I will be getting a 5th.

Brynn Beideman

I bought my very first Lexus from Lexus of Wilmington, and John Skehan 11 years ago, and I just recently purchased my second. I can not say enough about John and the Lexus family. As soon as you walk in you’re greeted by Kimberly who always has a smile on her face. John has been and always will be my go to guy. He knows his product, he listens to what you want and gets the job done quickly. The car buying process can be daunting but John made it so easy and fun! I would highly recommend Koons Lexus of Wilmington and John Skehan to anyone looking for a car!

Kimberly Rossi

Everyone is amazing at Koons Lexus of Wilmington. Polite and courteous all the way. You might pay just a little more in the service department, but there's a reason. Worth every penny. Thank you, Koons!!

Bernard Encarnacion

They have the best service department!

Leigh Gray

Bought used. Next day there was a problem with the window and Donna wouldn’t return my calls so I went there. They said it wasn’t covered under warranty but I could bring it in to get it checked out the next day (on my dime). I brought it in and my friend happened to work there and fixed it as a favor (that’s the only reason this is a 1 star and not 0 stars). Waited 1.5 hours for financing because they were coming from Baltimore, but no one mentioned that part until after an hour of waiting. Donna was terrible after the sale. Never returned my call for my license plate. Had to get it overnighted.

Doug Lovett

My experience was great, right up until I waited to get my car back. When the attendant finally arrived with the car, he took off without telling me where the key fob was. I had to chase him into the office to find he'd left it in the cup holder. Maybe others would know this, but I didn't.

Genieva Carr-Freeman

Harry Freeman will give you the best car buying expierience!

John Weir

Great dealership sales and service! Big kudos to Brett in the service department

Gil Johnson

Sales Associate John Skehan went above and to assist me in the purchase of my RX-350. He had multiple clients waiting for his attention, however he was able to balance the needs of all while still providing superior customer service and attention to detail with my transaction. John kept me updated, as we all know, purchasing a vehicle is never a quick transaction, however John consistently updated me while I waited in the beautifully appointed and very comfortable lounge. I will only purchase future Lexus vehicles from Koon's Lexus of Wilmington and definitely from John Skehan. Keep up the Great work!! Best, Gil

Samantha Landolfa

Salesperson will tell you anything to make a sale. They told me I wouldn't owe a dime on my previous car that I turned in, and now they are refusing to make good on that statement, blaming it on the salesperon's lack of experience in the industry. It's inexcusable and deceptive. I will not be coming back to this dealership for my next vehicle. It's also curious to me that the dealership has only responded to the positive Google reviews here and none of the negative ones...

Lillian Jamison

Been there before have had great service. This day not good went to get a rental because something was being done to my vehicle. Long story short I was put in a dirty rental an was very surprised with Lexus.

Andrew Greene

I have leased three Lexus from Lexus of Wilmington. On each occasion, I had the good fortune to be helped by John Skehan. He has integrity and is very knowledgeable of Lexus vehicles.

Justin Hade

Beware if you're trying to conduct a trade in! My 1st experience with this dealership and definitely my last. I was extremely surprised with what the manager tried to do! I went in for an advertised promo, and I tried to trade in a vehicle. The manager had the nerve to increase the promo the same amount as my current lease, for a trade in. The equivalent of theft, in my opinion. So if i leased their SUV and kept my 2019 SUV, it would be the same price per month as if i gave them my current 2019. Hope this makes sense to those reading it. The Ad was $339/month after down payment...was told payments would be 9% higher. Ok, so it would be $369.51/month for the Lexus promo. My current leased SUV is $275. So essentially i can have both of those vehicles and pay around $645/month. They tried to do a trade in (take my current one) and told me it would be $635/month for the 1 new lease. Crazy stuff! I expected $369.51/month. Why would i give you my vehicle and still pay the bill on it? I would not recommended this dealership. I really feel as though they tried to take advantage of me. Please make sure they're not pulling a quick one over on you!

Xavier Camacho

Excellent experience great customer service used car department is second to none

Aurea Reyes

Received outstanding customer service from Anthony Tracey. He was very informative, professional and courteous. I'll be sure to take my RC F to him going forward for any work or service it needs.

Ashraf Shaker

My wife and I had the best car buying experience with Lexus of Wilmington. Pernell is a great product specialist. Before I drive for hour and a half, I was lucky to get Pernell on chat to answer all of my questions. He was professional and wasn't pushy for the sale which made me comfortable dealing with him. When we arrived he was waiting for us and the car was ready. He explained all the features of the car, and was patient with me while testing the car twice!! He helped me with connecting the phone to the car and even programmed my home address for me. The paper work was complete and the transaction went smoothly with better financial rate than I had from my bank. Great people and great experience. Thank you Pernell.

Taylor Lundin

I highly recommend stopping into Koons Lexus of Wilmington when looking for a new car. I'll be honest, before walking in they were not my first choice but the service and sales experience I received was first class and I couldn't see myself going anywhere else. Doug Horst was really patient and laid out all the options and was extremely helpful in picking the perfect car for me that I am very happy with.

Patricia Hanzer

I was very pleased with the maintenance service received. I asked for a more involved service than what was originally scheduled. My advisor, Anthony Tracey, was glad to assist me with my request, including arranging for a loaner car and contacting me to advise of updates. He was very friendly and professional and very much appreciated. It was a pleasure conducting business with him and the other customer service personnel. Thank you!

Larry Richardson

Excellent service

Learning ASL

Sales and purchasing was great... However, it took 2 months to receive information from my lender because the dealership did not finalize everything. By the time I get my information I was then late a payment. Also, my temporary registration ran out because nothing was sent out on time and calling to resolve any issues with this dealership is almost impossible and everyone I spoke to gave me an attitude.

Jim

This dealer has one of the worst reputations for hitting you with hidden charges of any dealership I've ever visited. Saw what appeared to be a good deal on a vehicle listed on their website two weeks ago. After driving over an hour to look at a vehicle based on their internet listed price, the sales person said there would be an additional $495 'reconditioned fee' on top of the web price and an additional $599 'processing fee' for all sales in Delaware. So, if you see a price on their website that you think you will like, forget it. Add over a thousand dollars to what you see listed. Oh, and pay close attention to the (* asterisk) listed next to each used car listed.

Rosemarie Morochko

Been dealing with this Lexus dealer since 1992. Top of the line in every department.

Paul Bonney

Prompt, Professional, Personable. Warning lights came on 1/2 way between NY and virginia. Called and drove to Koons. They immediately diagnosed problem and got us back on the road in 2 hours.

Chris Trunnell

John Skeehan did a great job with us on our new vehicle purchase. Great follow through and very helpful.

Linh Pham

5 star for Kham sysaath Thanks you for your help Thao nguyen

David Kane

No problems nor complaints during my last visit. I called ahead to order a part for my Lexus ES350., The part was in stock and available for purchase.

Linda Meredith

This was our first time at this service department. Top notch all the way. Service was outstanding, Jason and team were very professional. We will definitely take our Lexus back when needed. We are very satisfied customers. Thanks again!

Eric Muller

Great staff (Ryan, Erik and Hadi), great car at a really good price. The sales rep took the time to drive to my house which was embarrassingly far from the dealership in order to save us from having to travel with our infant.

sp saikiran

*** STEP IN FOR ATTITUDE This dealership is only concentrated in the sales numbers they seriously DO NOT CARE of the word SERVICE. I wonder they don’t even know how & what it would be. I leased the new 2019 Lexus NX 300H and have them all the details of my trade in payoff. But surprisingly even after providing all the necessary information after a week I received a call asking about my pay off amount and address to send it to. I already missed my payment as they promised me that they will pay off the balance and now my 2nd payment is falling a head and still my balance is not paid off yet. I left quite a few voice mails, sent official email requesting to pay off but no one cared. Today I even walked into see the Manager KIM but she just ignored me for half an hour. I had to walk out with frustration and tons of dissapointment.

Quena Williams

Just purchased my very first Lexus from Armando C. My experience could not have been more pleasurable and personal. Kudos on providing an optimal customer experience-job well done!

Samantha Pronobis

ABSOLUTE WORST CUSTOMER SERVICE. I went into this dealership on 30 Aug 2018 because of interest in a new lease. I am also a new customer who doesn't really have much knowledge on leases'. A dealer, James White, had spoken with me a week or so prior to tell me about all of the excellent offers he can give me. I live roughly an hour away from this dealership, as it is the closest Lexus dealership to my home. I explained to the dealer that I would not make this trip unless I was guaranteed a few things, which he reassured me he could give me even better than what I was asking (expected that a dealer would lie to make a sale). I scheduled an appointment and after 3.5 hours later at that appointment, the "promised" deals were able to be provided. I had asked specific questions regarding my prior lease and the lease agreement payments. The dealer and the accountant reassured me I would not be billed for a previous lease. To my surprise, 2 days later I was billed for my previous lease. I was told by Lexus financial that I was supposed to turn off my auto pay...something I wouldn't have known unless the dealer told me the night I leased my new vehicle. This was something NO ONE told me to do and was THEIR RESPONSIBILITY to tell me. (something another associate told me over the phone). It took me roughly 2 MONTHS contacting the dealership and Lexus financial to find out when I will be receiving my money back. During this time I had sent texts to my dealer, James, and he would reply to my "hello, how are you" texts but ignore me when I asked anything about my lease. I was PROMISED calls back and never received them. I was told they have no idea where my money was. I was promised a check would be written and sent to me from two different calls. Lexus Financial redirected me to the dealership and when I spoke to the same accountant, Hadi, he promised me I was his "#1 priority" and would make sure he finds out where my money went. the following day I never received a call, only to find out this man took 2 days off (doesn't really sound like a priority to me). I called back 2 days later and spoke with Nick, another accountant. He assured me he would find out what was going on and I asked for a courtesy call back and he said he would. Roughly 3 WEEKS later and contacting Lexus Financial, I called the dealership back. I spoke with Hadi again and he once again PROMISED me a phone call back trying to figure out where my money went, after raising his voice with me and cutting me off when I tried to speak. I called back the following day very close to close of business and was told Hadi had the day off. (what a surprise, and a trend) the following day I called back and he redirected me to another sales associate. Along with the debt owed, I asked this woman about my license and registration and 5 DAYS before it is about to expire, she tells me more than one thing is needed to get my permanent plates. This is something the dealership should've contacted me to get or something they should've asked me for the night I got my new lease, ONCE AGAIN something the dealership FAILED to communicate to me. I am EXTREMELY displeased with the customer service I have received. It has been nothing but lies and deceit and more lies. I was brushed off and spoken to like I was just a call to try and end quickly. I will NEVER lease or buy from this dealership EVER AGAIN.

colleen dooley

I couldn’t be more happy with my entire experience, Gina and Drew were more then helpful and went above and beyond to make our first Lexus purchase quick and painless. I am in love with my Lexus and most definitely will come back, and recommended to all my family and friends.

Melissa Kogut

I recently had my Lexus is250 serviced. 5 stars describes my experience. The Lexus Service Team(Jason Binder) was phenomenal! He ensured I was well taken care of. His friendly mannerism made me feel like I was part of the Lexus family! The service that Jason provided will most definitely keep me coming back. Thanks Lexus- Thanks Jason!!

Han Tran

Thank you Brad for your help purchasing my new RX! Also Matthew was the best setting up all of my features in the car. I really appreciated that.

Lauren Griffith

Knowledable staff, had great service with Tony Tracey who has always been very helpful

Cynthia Mitchell

Had my RX serviced and a full detail. It’s look s as good as it did when it was new. Kudos to the detail team and to my advisor Jillian for outstanding customer service. The availablity of the loaner makes for easy hassle free drop off and picking up.

Hongbin Wan

I leased a car about 2weeks ago, and it was fantastic to talk to Smitty there. He understood my circumstances and explained everything patiently. I highly encourage people who needs a car to find Smitty and pretty sure he will help you out. Big smile to Smitty!!! Thanks.

Dr. Natalie P. Alford

For more than ten years, I have been a repeat client of Lexus of Wilmington, both with purchases and with services. The entire staff is extremely professional and helpful. Once again, on last Wednesday, I had the pleasure of working with John T. Skehan, and a first time with Sales Manager, Thomas Little, Finance Manager and Cody the young man who walked me through the digital setups for my new RX350. Once again, I am very pleased with the caliber of staff members who processed my recent purchase. These gentlemen are extremely knowledgeable about the products and procedures and in my opinion are assets to Lexus of Wilmington, As a result of their professional skills and concern for this customer, I am the beneficiary of their knowledge. Lexus of Wilmington you should be proud to have them as employees of your organization. Again, thank you John, Thomas and Cody.

Denise Childrey

I personally have not been to this dealer but a family member of mine went to have a recall handle. They didn't purchase there vechicle here, but just like any dealership you except some time of professionalism regardless, because one never knows if someone decides to upgrade. My family told me they were not met with friendly service, but met with smart comments. The most appalling thing which made me write this review is this. When they went to intake and to check in, the person waiting on them had all previous customers information visble. They were able to see customers names, phone number, credit card information, purchase amounts, etc. and they were able to take pictures of this. What kind of places has a customer's information out like this? With so much stolen identify going on. Come on this is not how we do business. The courtesy car they were given was filty, and then was told not to eat in. Listen for what it's worth I hope you people clean your act up. I have advise my family member to call and put in a customer complaint immediately!! This is so unprofessional!!!!!

Pete Gordon

Nice cars but hard to get in and out of the dealership.No parking

MrJimbarone2 .

Everyone should experience purchasing a New Lexus From John Skehan at least once in your lifetime! I have been purchasing new and used cars since 1981. My father was a used car dealer so I have had too many models to mention. Within the past year I had purchased a Range Rover Sport for my wife. She takes care of her vehicle as well as anyone I know and keeps them immaculate. We had multiple problems which included having to replace an engine (30k) and multiple trips to very uncooperative dealerships. Last time I said one more issue within next three months and we are selling the Rover. Didn’t go a well before engine light came on again. At that point first thing I said is “it’s time for a Lexus”. Her parents have had 6 of them over almost 10 years (3 each) and never had a vehicle in the shop once. They highly recommmeded John and from start to finish he couldn’t have made the purchase any easier and more professional than he did. He explains everything and he truly cares about doing the right thing for you. I’ve been a Realtor for 32 years and my business is all about service. John and the others involved in our purchase provided nothing less than exceptional Service. Everything I’ve ever heard about Lexus stands true and quite frankly my wife and I both love her Lexus car greater in all aspects than her Range Rover. We will be Lexus owners for life and John will always be our sales rep.