Reviews of Kia of Wilmington (Car Concessionaire)

shanice bishop

Kia of Wilmington is a great place to purchase a car! Tony and Dapree were great with helping me pick the right car. They gave great customer service!

Teho Funderburk

Very good service.

Jennifer Roush

My experience was the best I've ever had when shopping for a vehicle. Melissa was simply awesome- I couldn't have asked for a better salesperson. She was very understanding and listened to what I wanted. She didn't try to sway my opinion towards something else, and treated me with respect. All three qualities were lacking in all of my other car purchase experiences. I will definitely be loyal to this dealership going forward. THANK YOU SO MUCH!

Bob Freeman

Staff are courteous and professional. Service is competently completed within specified time. I use this dealer for all service on my Kia Sorento. R. Freeman

Tina McGriff

Yikes, while reading these reviews I couldn't help but think they were coerced or even fabricated. I was hoping to be a repeat customer but this dealership really dropped the ball. I guess service has changed in the past years. I do not have strong credit and was in need of a vehicle so I contacted this dealership about a vehicle I saw on their site. I received an email from them asking me when I could come in, I explained that I wanted to first ensure I could be approved prior to coming in. I received more persistence for me to come in. I explained, again, that I did not want to waste my time or theirs if I wont even get approval for financing but provided my personal information for a pre-approval. Super long story short, these guys ran my credit and never contacted me, even though their "sales manager" stated he would contact me. When I contacted the dealership to follow up they gave the run around and made it seem like THEM not contacting me was my fault....? When I asked them if they treated all their customers this way or just the ones with bad credit, the response was "we will have the sales manager contact you". Unapologetic, really terrible customer service and even worse business etiquette. A note for Kia of Wilmington: I copied the entire conversation so please do not respond to this review with an attempt to lie or I will post it in its entirety.

Latricia Gibson

Its such a hassle

misty Holloway

Mine and my husband's first auto purchase from a reputable dealership. They helped us from beginning to end in purchasing the best vehicle for us. They even showed us how to set up and work the media system. They explained everything thoroughly. Great customer service!

Hanson Adejuwon

Good place to fix cars work with you on your personal finances when it comes to charges. Great workers

AJ rosas

We had our air bag light on and had gone to another Kia dealership. They said, "You need an appointment and more time." I called the Wilmington Kia and immediately they immediately recognized the safety need of having the airbag light checked. No appointment. No wait. Awesome service!

Erica Latimer

Kia of Wilmington is great! I was able to go in 6 o'clock at night and 2 hours later I was driving home in my new Kia Forte! They did a great job getting me approved for my loan. They were very friendly and they were easy to talk with. Thank you, Erica L.

Austin Veith

Extremely friendly and helpful service staff. They are always helpful and courteous, and explain all the services very well. A pleasant experience all-around.

Elisbeth McKnight

I feel welcome and recognized every time I go to Kia. Although I am contacted by other Kia dealerships, I only want to go to Kia of Wilmington. They know what they are doing and do it wll.

Lydia Betz

I was treated with the upmost respect. The dealer was upfront and honest with me and each time I have rendered my car for service it has been quick. The service team are very professional and value my time and concerns.

Nadia D

I was shuttled to work while my car was worked on, got the call with recommendations on what needed to be worked on before work was done, affordable pricing, and I was shuttled back to the dealership to a clean car! Lia worked with me and was so helpful.

Lee Asher

Kia of Wilmington is an Excellent place to do business!

Silvana Croope

I needed maintenance to my vehicle. The staff was extremely nice and extended courtesy to my child. They understood my time constraint and reached out to me with different types of support for transportation. The service was completed earlier than the time I thought and my vehicle was delivered back washed. Fantastic!

Tina Marabito

Recall was completed as scheduled, and they even fixed my key fob because they noticed it was a little wonky. And the woman who took my key was super friendly. I also get my car's oil changes done here and they are always done in the time requested. Thanks!!

Bill Everitt

Fast & courteous service.

Gerrod Hunter

Paid for a diagnosis they said that they would give me an answer waste of money they couldn't give me a definite answer

Tanya Noble

I've always had my car serviced a Kia my experience has been on point every time.

john covolesky

Hi called Wilm Kia today had a great responce with service manager he got my via information entered in there system for future repairs and service ! no longer using Martin Kia in Newark due to a recent move to North Wilmington Community look forward doing business with Kia of Wilmington !

Alvis Booker

Enjoy talking with the sales teams at Delaware Kia. I would tell any everybody to go to Delaware Kia they are tgere to help you out. Nd I kno they will get u into are car. All the sales people there know their cars.

F & P Major/LeggyLady

Not pushy...ordered a Telluride SX.....Angie is a wonderful sales person. Will update when vehicle arrives.

Jen O'Pake

Unfortunately, my family had the WORST experience at this dealership. My parents set out to buy a car for my niece and the experience turned into a complete nightmare. They traveled over two hours to purchase a car and were treated like second class citizens! Jim DiMatteo and staff were very unprofessional, re-negged on an oral agreement, shady and very rude. Needless to say, no car will ever be purchased at this dealership. The owner and KIA should be embarrassed about how operations are being run here! So disappointed.

terri sullivan

Never go here I had an appointment and still couldn't get my car checked

John D

Great service

Aamir Hull

Excellent dealership

Melissa Davis

I had a wonderful experience at the Wilmington Kia Dealership. The manager Tony treated me like family and referred my to a gracious and kind salesperson " Mr. Drew". Mr. Drew was informative, patient, and had a million dollar smile even under pressure. My situation was a bit complicated but he still treated me like he was selling a Kia Soul to his grandmother which says volumes about his character. The icing on the cake was the fiance manger David who sealed the deal and mad me laugh. I would highly recommend this dealership to my friends and family and would hope that others would consider purchasing here.

Michael Heverin

Good service

Lori Hunter

I walked into the dealership, pretty sure that they weren't going to be able to give me the kind of deal that I was looking for. My old car had recently died, and I was now searching for options to replace it, although I was in no rush. Larry Price listened to my requests of affordability, and space for my grandchildren and youngest child. I am thrilled with the deal that he was able to get for me and drove home with my new car today! I look forward to many years of enjoying my new Kia.

Tamika Goldson-Cammock

I had a wonderful experience purchasing my new car @ Kia of Wilmington. Everyone was super nice and my sales rep Larry Price did an awesome job and was so personable. It was a true pleasure dealing with him. Anthony and David were also great. Thanks for the Stellar Service!!

Latanya Short

Great sales man my daughter brought her 1st car there

rgbobojr .

Pleasant, Cordial & Professional People. Timely, Efficient Delivery of Service. They Exceeded My Expectations.

Scott Mikus

Super long wait times. It takes them forever to run all financial information and get paper work. Sales people are okay. I literally thought I was going to starve to death.

Bonnie C

Sales and Finance Manager over promised and under delivered. First, my lease is up in a than a month and I have received no communication from this dealership. Second, when I was signing my lease paperwork the finance manager, Tony/Anthony stated that the $400 return fee included them (this dealership) coming to pick up the car even if I left it on the side of the road! Confirmed today that this was a lie! Third, when I do the online chat, the client services rep cannot offer help, guidance, or answer questions. What is the purpose of this role? It is a useless expense that customers are paying for. As a result, I had to ask Al to have the sales rep Larry email me. What does Larry do? Call me. Not once, but twice! After the third online chat, it clicked in Larry's head to email me the answers to my questions. Lastly, when I signed the lease paperwork I specifically said I wanted to use my plate (it is a Pennsylvania thing) from the car I was getting rid of. Guess what? I had to pay for another license plate because Tony/Anthony and this dealership have NO CLUE how to deal with out of state sales. Basically avoid this dealership! It is not worth the drive, the grief, or the aggravation! Look at the response to the bad review below me. Apparently from the owners but don't worry they passed the issue along to their superiors. Who is if you are the owners? 8-13-2019 - Alex, this has not been fixed. Larry and Al have my email address should the owner wish to contact me to correct this issue. Larry also requested that I reach out to Tony because "He would really like to discuss this with you." Again Tony could obtain my email address from Larry. If your dealership wants to fix this issue, they could.

andy ried

I hate buying anything with a payment, but these Guys turn my hate into a Great experience. Larry Price very awesome guy, and knew what I needed before i sat down. Anthony Sessoms, didn't have me waiting all day like I'm used too when i go to dealerships; very efficient. And David Stanton almost had me buy another vehicle. I was done quicker than it would take me to go to Walmart and back. A1 TOP SERVICE OVERALL, THANK YOU GUYS , ESP. MR. PRICE YOU REALLY MADE IT VERY PAINLESS,

Susie Paine

I only visited the service center, but they were very helpful.

Tiffiney Butcher

I bought my car from here. The staff is pleasant and helpful.

M 1 Garand

Responsive, polite service

F. Scott Stinner

My first time in the dealership was the day after I had been in an accident that totalled my old car. Drew Aaron was friendly, understanding, and incredibly helpful. This was my first stop and I looked at a couple other cars before I came back, but I knew I was coming back to buy my car from Drew. After we signed the paperwork, Drew Baker (another Drew, just to make things confusing) came over and showed us everything we needed to know about the infotainment system. That helped a lot as it does so much more than my old car! A wonderful experience and an excellent car. I would highly recommend them.

Rafael H

Slime best describes the swindlers I mean "dealers" there. Go elsewhere they will sell you useless warranties on new cars and rip you off on your trade in.

Charles mosley

Great service

Cicely Woods

I was provided with transparent, professional & awesome service. Drew went above & beyond to ensure that my experience was a great one. He will receive my business whenever I am looking to purchase another vehicle. I will also ensure that I refer all of my family & friends to Drew at Kia of Wilmington going forward. Again, I want to thank Drew as well as Sales Manager Anthony Sessoms for a pleasant car buying experience.

Kiara Kornegay

They are always helpful and fast.

Elaine Barclay

Excellent service

Kevin Weiss

Good experience in receiving service at Kia - Cadillac location. Wait time was less than an hour and gave a detailed summary of service when complete. Kevin W.

Rhonda Brown

Great people

Patrick Conway

Don't get your tires installed at Kia, they'll sell you a bogus tire warranty and tell you to contact the tire manufacturer. We bought 60,000 mile warranty tires, only put 25,000 miles on them, one is completely bald, and Dealership claims no responsibility. I have never had an issue when someone installs tires that doesn't back their warranty. Kia will never get my business again, and I'm very happy to spread the word.

natalie babcock

Everyone was rather nice. Laid back atmosphere.

Lil Wayne Foreman

Excellent dealer ship wit awesome cars

Cheyenne Abbott

They're always super friendly to us, get our repairs done quickly, and work with you well. I loved my Rio and just traded in for a Soul and so far I'm loving it too!

Winston Taylor

One of the best Kia Car dealership s in Wilmington,De

Gabriel W. Dudley

Excellent Service

Bob Bercaw

Great experience with our local Kia dealer. Nick, the salesperson, was extremely helpful, knowledgable, and friendly without being at all "pushy". The leasing financial papers were handled well, efficiently and, again, he did not pressure us to buy add-ons, but did explain a couple of them, one of which we decided to go with. Overall an excellent experiend!

Lou Kline

It was very good the girl in the parts department knew what she needed to to get me a new key and fob

Taylor F

Was greeted immediately when I got out of my car. They took my car over to the service department and I was given a place to do work on my laptop. Staff was very nice. When my car was finished they explained everything that was done. My car was even washed and vacuumed! Will definitely return.

Mr liveneffect

Get atmosphere and customer service

jack finley

I recently purchased a 2014 Forte, And I would like to thank Kindell and the rest of the sales team for providing Excellent service, And a very smooth transaction. I would definitely recommend Kia of Wilmington to friends and family. Thank You Jack Finley

Shawn Crowninshield

Very clean establishment. Free coffee. Some of the nicest sales associate s you could ever hope to meet. I was amazed by their interaction s with both new and old customers. I can't say enough about this KIA dealership and the wonderful people who work there.

Natalie Di Sabatino

I would give ZERO stars, but it is not an option. I am HUMILIATED. I got a notification on my CreditKarma app that Kia of Wilmington ran my credit report 15 times in the past three days. I cannot believe they would do that. I understand that they were "working" on getting me a vehicle, but I fully believe that I should have been brought into the conversation. I would have NEVER agreed to that. This was my FIRST experience buying a vehicle, and I was not educated on this procedure. Needless to say I will never work with Kia of Wilmington again. I plan to share this experience with every person I know. This has been the absolute worst experience of my life.

james carter

my experience here was great the asst service manager Kimberly Ellsworth was very very help with getting the right service for my car I appreciate Kia of Wilmington for there great service thanks again.

Johnny G

I went to a Kia dealer because I thought they had decent cars and I still do think they have decent cars but when you go to the dealer and you leave your information for the salesperson and he claims that he's going to get back to you never does I mean to me that's just like a slap in the face and tells you they don't want your business but that's just my opinion

Ines Andrade fleming

Horrible experience, Deceitful salesman, Tony. They don't seem like they care if they make a sale. The only genuine person there that was helpful was Amy. Worst car shopping experience. I ended up purchasing a new vehicle from Kia in newark. They went above and beyond can't say enough of how helpful and friendly they were. Go to Newark Kia!

J Martin

Everyone was super friendly, helpful, and it was truly a refreshing experience doing business with Kia of Wilmington for the 2nd time around.

Christine Deboda

Very nice group of people. They work as a team to help you.

Lindsay Curley

I have nothing but great things to say about Kia of Wilmington. My family and I just moved back from Florida and I was in search of a dealership to service my 2011 Sorento. Since I work in Wilmington I decided to try Kia of Wilmington. I am glad I did!! Their service team is fabulous and have top notch customer service. Jordan, my service advisor, is the main reason I continue to bring my Sorento to this dealership. I would recommend this dealership to anyone. Lindsay Curley

Patricia Feher

Friendly and affordable

Robert Arentzen

Great customer service

Barbara Gary

They made buying a car easy and it didn't take me all day to get it. I was approved in the first hour I was there!

Monica Taylor

ENTIRE staff is always pleasant and accommodating. Extremely courteous... very hospitable.

Lawrence Skipworth

It was a great job of customer services and sales dept that won me over.

Joann Perry

Great service! Larry

Patricia Brandon

I went into the dealership with my son and daughter-in-law before dinner out together as their car had been stolen and they needed to replace it. Almost two weeks from date of car stolen, they had decided what car they wanted, Kia Niro PHEV, but then their car was recovered & cleaned up so no further need of a car for them. But having watched them and the dealership staff, I became interested in the Kia Niro for myself. Being a Prius owner had spoiled me on MPG and I wanted to step up to the Plug-in. I did research the Prius Prime since I loved my Prius, but it would only seat 4 and I didn't want to give up a passenger seat for the Plug-in option. Drew was very approachable, warm & friendly, yet maintained a professional posture at every step of the way. The hardest part of getting a new Kia Niro PHEV LX was waiting for it to be shipped over. But it did arrive when Drew had advised and closing on it was painless. I recommend Drew and this dealership without reservation.

Tene Williams

Hello, It was my first Kia car service and Kimberly Ellsworth (Service Manager) was so informative with information concerning my vehicle even going as far as calling the Kia dealership to investigate the type of coverage I had regarding my car. Due to her consideration, excellent customer service, and ability to simplify details of coverage in a way that I could not understand prior to service, I will be taking my car to be serviced in the near future at the Wilmington, Delaware location. Kimberly Ellsworth (Service Manager) is an outstanding Service Manager, who gives great critique, and provides clear instructions regarding present and future coverage for my car. Also, providing information on coverage that is needed for maintenance, servicing, and overall coverage needed to save money moving forward.

Peter Somma

Fast service, no BS

Kimwanda Ross

I loved my sales person Drew I told him what I wanted in a car and what I needed for my loan to have with it. And he made it happened he got me in a brand new car when I was only looking for a used one. I got one better with Gap and brand new warranty. He helped me set up features and explained the features that the car has to offer. Him, the sales manager, and finance manager all worked together to not have my payments outrageous and where I didn't need to bring any extra then what I told him I had to the table. The experience was just great in flawless it was all done in a day.

Mrs. Clark

Purchased a Kia 2014 Forte and come to find out they don't come with spare tires. BIG inconvenience for somebody like me who has children.

Lori Citro

When I went to purchase my KIA Soul they were more than helpful. By giving me a an excellent loan and rate they have actually helped rebuild my credit rating. When I go for service, they are always on time, get me out of there quickly, have told me how long it will take and what it will cost. They have kept me informed of the mileage rebate on my car and let me know when I am eligible. My original sales person Coach Anthony, always stops by to say hello when I am having service. I would send anyone I know there! I LOVE my KIA Soul. Lori Citro

Marie Bailey

Good Service

Carl Howard

I bought a used car from them in March 2017. After originally setting up a time to come check out the vehicle salesman Joe Hiester let me know that someone else had it out on a 24 hour test drive saving me a 45 minute drive from work to the dealership, which I appreciated. The next day, after the vehicle was returned, Joe did get in touch with me and let me know it was returned. The experience at the dealership was good, even though I was buying a used vehicle, and Joe was able to work out a good deal for me on truck I purchased.

Victoria Hall

Just bought our new Kia Sportage, and it was the best experience ever buying a new car! Our salesman, Anthony DiMascio, was the best!!

Ragesh Vellat

Went here for my Sorento's service. Todd@Service explained all the changes that are being done.Was patient to answer all the questions I had. Didn't push for selling items that weren't necessary. Overall excellent experience!

Kelsey Holveck

Angie contacted me almost immediately when I first inquired about a car on Friday, I told her I actually wasn't 100% on what I was looking for and that I was just starting the process. There was absolutely no pressure at all to get me in there, but plenty of information given to me so I knew when they were available and who to contact when I was ready. I let her know my boyfriend and I would be buying the car together but he works Saturday's and that I would check with him about coming in on Monday. I had contacted a couple dealerships and all wanted me come check the cars out on Saturday, so to get a head start I decided to go with my mom to help me narrow down some final options to go back to with my boyfriend. On Saturday morning, I received a text from Jason Glover at Kia letting me know he would be working with me when I was ready and that he just wanted to give me his cell number if I had any questions before i came in on Monday. I let him know that I wasn't positive but that I might try to stop by that day. His response was simple "not a problem I'll be here, and I'll get the car ready for you just in case you stop by" Again, no pressure, just there for me when I was ready. I went to the first dealership I had scheduled, and I told the salesmen what I was looking for, and I was just trying to narrow my choices down for us to come back. He said my budget didn't matter and just kept trying to show me cars on the showroom way beyond my price point. His supervisor told him right in front of me do whatever it takes to get me in a car that day. They knew I wasn't looking to buy, especially without my boyfriend, and continued to push a sale regardless. I decided after I left to just swing by Kia of Wilmington to see what they had. As soon as I got there I met Angie in person--just as friendly and sincere as our first phone interaction. She was so excited I decided to swing by and immediately got Jason for me. Jason's first question was what I was looking for and if I had anything in mind. I explained my same situation as to the other dealers and he said let's see what we can do to help you decide. While he went to get the car i was originally interested in I was looking at their other certified cars available and found one I instantly loved but didn't see on their website before. When he came back to say unfortunately the car i liked had been sold I knew it was a sign and asked to see the Kia Optima. He took me to it, answered every single question, and gave me every bit of information I was looking for. I told him i honestly didn't know much about kias and wasn't even thinking of Kia as an option until I got there. When we were done he said now go home to your boyfriend, talk things over, do your research and figure out what's best for you. I'm confident that'll you find this car is the better choice for you but want you to feel the same. Jason was available the rest of the weekend when I was texting him; and he was right, after hours and hours of researching ratings and reviews and other options, i kept coming back to how much I loved that Kia. Before the weekend was over we were decided--we loved the car and it was the one for us. Throughout the day Monday I worked with Jason through text, email, and phone, to get all the paperwork and documents needed. Monday night chris and I showed up and we're honestly treated like family. Between Angie and Jason, they honestly were the biggest role in our final decision. Jason took care of us and got us everything we were looking for. He made our first car buying experience one to remember and lifelong customers. I couldn't be happier to be a Kia owner and am proud to be a customer of Kia of Wilmington. Thank you Jason and Angie! You helped us do what's best for us, and not what was best for your company. It's a true reflection of how the car buying process should be!

Lashonta Mitchell

No Referral Compensation, I made a referral 2 months ago never received $50.00 referral compensation. I have been told on it's way for over a month. I think this is unfortunate due to my sales process being a success, you should really stand by your word. #disappointed

Salina Sweeten

Got a oil change and some other things done. They gave out coins for the vending machine ( just ask them.) I also had to take my year old little one, they have a small play area for kids.

Sarah Perry

I was visiting from out of town a couple of days ago, and on my drive down the NJ turnpike, I lost one of the bolts securing my front passenger brake caliper. I was very stressed and anxious and worried about how long everything would take to get fixed since I was only scheduled to be there a couple of days. When I called Thursday morning to see if there was ANY chance I could have my car towed to Kia of Wilmington- and more specifically if there was ANY chance they could fit me in to take a look at it the same or even the next day, Kimberly in the service department very graciously said sure, it was no problem - they could take a look today, and she gave me the location to tow it to. Jeremy and the other guys at the shop itself were also very friendly, welcoming, and helpful. And Kimberly continued to be so helpful. The whole thing was done and taken care of in a few hours- including rebalancing the wheel, and double checking all my other brake mounts- etc. Very conscientious team, and very calm, helpful, and supportive during this minor crisis. I really really really appreciate you guys fitting me in and taking good care of me! Thank you!!! (P.S. wait lounge is also very comfy and easy to get work done in, and the free snacks were a bonus!)

Chante' Rekel

I called they said come without an appointment. I got serviced and they were a good team. Great sense of humor!

Susie Pope

My experience at the dealership was great. I enjoyed working with the staff at Kia of Wilmington. They were able to answer all my questions with no hesitation. They were always very profession and able to provide very good customer service. I highly recommend this dealership to all my family and friends.

Kelly Evans

Do NOT BUY A USED VEHICLE FROM HERE!!!! I let them know ahead of time about the vehicle that I was interested in. They had a 5 hour notice that O was driving 2 hours to test drive it. When I arrived the vehicle was filthy dirty and no one seemed to care. My test drive was around the block and back. Not on highway or anything. I wanted the vehicle so didn't think twice about buying it even though it was dirty inside and out. Purchased the vehicle and got on the highway. The vehicle shook uncontrollably and the dealership was closed. I drove it home and ended up having the get tires rotated and balanced within the first week of ownership. Now 3 months later, I have a flat. The vehicle came with no jack, no spare nothing. There is a place for them, but they are gone. I contacted the Kia dealership and got Al in the service department he was worthless and useless. Basically said the car didn't come with one and told me that I bought an uncertified vehicle so Kia road side wouldn't help me. I told him of all the issues with the vehicle and he didn't care. Do NOT BUY FROM HERE!!! I will be writing a letter to Kia and also filing a complaint with the Better Business Bureau.

Gabrielle Bannon

After the transmission on my husbands car went he was left without a vehicle. We searched for a cheap car to purchase without financing and everything we saw had the potential of breaking down within a year. So, I took a leap and talked to a bank about getting a car loan and received an approval for x amount of dollars. My husband and I vsited the Cadillac dealer across from this Kia to look at used cars with my approval in hand. Mr. Hoyle helped us look at a couple used cars on their lot. He got the sense that my husband was not happy and stopped and asked “What are you really looking for? Don’t worry about the bank.” And my husband explained what he wanted in a vehicle and within the next hour we were driving off the Kia lot with a brand new car and a better approval with much lower interest. I am so happy and cannot wait Until it’s time to purchase our next vehicle! We will definitely see Mr. Hoyle and his team again! Thank you for everything!

John Henry

Salesman and sales manager were very sincere in the process of purchasing the vehicle. I felt comfortable through out the whole process.

Terry Evans

Kimberly and company are simply the best ever in the customer service department.

Ahyana Benson

Great experience! I went to Kia for a general warranty repair etc. My appointment was 7:30am, when I arrived Kimberly greeted me and right away was ready to take me car. I was informed during the whole process as to what was being done and how long it would take. Shuttle service was top notch and on time! They washed and vacuumed my car at no cost, changed my battery for keyless entry! I have a 4 year old and trust me this was super helpful! Not one bad word to say. TERRIFIC!

Daniel Mays

Great service

Zarir Irani

Service Dept. Very friendly ticket writers.

Florence Lewis

Awesome experience. If you need a vehicle,and need honesty, transparency excellent customer service and made to feel like family and not just a number go see , Angie Maddox. You will not be disappointed. David Stanton you are awesome. Derrick continue your excellent customer service. God bless you all!

gigglechip11 .

When we arrived, the vehicle we were interested in was outside in front waiting for us. Everyone at the dealership was SO friendly and helpful, from Angie the person who answered my online inquiries to our salesman Nicholas and David the finance person. We were even introduced to the manager and the personnel in the service department. They truly treated us like visiting royalty (smile). Nicholas was very helpful in explaining everything in the car to me, showing me how it worked and even hooked up my blue tooth and radio stations. It was a very positive experience.

madesaia danzy

They are always polite respectful and honest with you and always provide great service on my car

Jis Ganga

Service is good. Good people and straightforward Sales: Last year's experience: sleazy salesman (don't remember his name), even more deceitful lady manager. Antiquated sales practices with little regard for the customer. Terrible experience. Just be aware and don't let them fool you like I did.

Sophie Mabry

Drew is awesome! But everyone is all about helping you get the vehicle you need :) thank you again everyone

LBP007ful .

I had my Kia Sportage serviced today at Kia of Wilmington and these folks truly know how to deliver 5 Star customer service hands down. I've had BMWs, Nissans and Toyotas serviced over the decades at Union Park, Sheridan, Price and Porter and I must say...they could All learn a thing or two from Kia of Wilmington. The customer experience was absolutely top notch! Not only did they have me out of there in no time, they also vacuumed and washed my baby so clean...her shine was blinding to my eyes. I was amazed with their VIP treatment of customers by providing 'complimentary' fully stocked vending machines of snacks and pop if you fancy as well as variety of coffee blends and hot cocoa. I swear it was like I was sitting in a Kia commercial. Lol. All I can say is... I'm digging my Sportage and Kia of Wilmington too! Two thumbs up and a big toe to you Kia of Wilmington.

Andrew Littleton

Slow service

Ed Acevedo

They are always engaging and professional. everything is explained in detail and service is done in a timely manner Its a pleasure to know that you are getting a honest answer and a worry free experience.

Stephanie McGann

Best car buying experience of my life.

Donna Mezzatesta

My sales consultant, Melissa McLaughlin was outstanding! She made the car buying a process a pleasure as it can often be an intimidating task. She was professional and knowledgeable, as well as extremely personable. I would highly recommend anyone in search of a vehicle to talk to Melissa first. Additionally, she was able to tailor a car to fit my needs and even though I had prior financing, she referred me to Dave (Sales Manager), to see if he could lower the rate I received. I'm happy to say that he was able to lower the rate by a percentage point so that was worth the extra time (which was still minimal). Last but certainly not least, Angie (receptionist), was very pleasant and helpful in directing my needs to Melissa. I enjoyed talking with her and she also made the car buying process a pleasant one, as I had visited several other dealerships where the staff of almost all men, seemed quite aggressive and self-serving where it was a turn-off for me. Kudos to Kia of Wilmington for hiring strong, confident, yet pleasant women to help people like me navigate the daunting car buying process!

Cynthia Ellis

Excellent

Dauja Bobo

This was my first time buying a car and I was extremely nervous and doubtful I'd find anything. The service at Kia of Wilmington was amazing! From the moment we walked in they greeted us with smiles and made us feel welcomed. Everyone worked to make sure my family got what we wanted and got it for a great price. The staff was friendly and the salesman we worked with was patient and did a great job. I don't normally do reviews but this dealership definitely deserves 5 stars. My family isn't the easiest to work with so we appreciate the time and effort that was put in. MY AUNTS AND I LOVE OUR NEW CARS! Thanks!

Tyler Humphreys

Not sure about rest of dealership but the parts department is a joke. NEVER ANSWER THE PHONE!! Pathetic

David Amakobe

I made an appointment for a transmission inspection. They were ready when I arrived. The waiting room has real coffee and good WiFi for clients use . The inspection went smoothly, the customer facing associate was very knowledgeable and informative. It’s an excellent dealership to take your Kia or if you don’t drive one, may be it’s time to consider switching to one!

Chris S

I got my car serviced here for a water leak coming into the cabin. They were knowledgeable and prompt with the fix. Also helped me match a paint color and assisted fixing the 2 chips of paint on my hood & roof. These guys are amazing.

Jenna Lynn

Anyone looking to buy a car, you are looking in the right place. Kia of Wilmington is amazing. I had the opportunity to work with Angie and John and it was one of the best car buying experiences I have ever had. These 2 are amazing. You know everything upfront, no hidden bs. They make you feel like family and make sure you understand everything before you sign anything. Thank you again Kia of Wilmington!

Marie Cephas

Very shady and deceptive sales practices. My nephew was told flat out lies by the salespeople

Thomas Saint-Thomas

Bought 2 cars from here. Tony is the best.

Patrick Lambdin

Sales and service are always friendly and willing to listen. John sold me 2 cars years ago and even as sales manager now was happy to work with me again. Parking is very tight though if you come to browse!

Dana Case

I stopped in today because I had a flat tire and they were the nearest place. They replaced the tire quickly and didn't charge me an arm and a leg for it. They also gave me a ride back to work with their shuttle service while my car was being repaired. Everyone was very friendly and professional, and helped minimize the crappiness of the situation.

Jason Ryan

This place is a joke

Ashley Word

When every other place turned me down Mr. Tony and Mr. Larry came to my aide and got me in a brand new vehicle I thank them from the bottom of my heart

Jeremiah Smith

I only use these guys out of convenience, have purchased 2 vehicles here. They are stuck in the old typical car dealer high preasure sales tactics, they do not seem to care about customer satisfaction at all.

Travis Reed

Really helped me out

Cathy Cole-Gregory

We have bought a lot of cars in our 50 years of marriage. This was one of the easiest and customer friendly in those 50 years. Thank you from Angie who answers the phone to Melissa the sales person.. It was a great experience. No pressure just good friendly customer service. I would recommend Kia of Wilmington to anyone.

rich nello

This is a very easy review to write. I have never had a bad experience with either the sales or service department at Kia of Wilmington. They have always exceed my expectations. I typically take my car in for an oil change every 4000 miles, tire rotation every other oil change. I recently had them perform the 30K check up and besides giving me a good deal on the cost, once they were done they hand washed my car. These folks are great.

Zoé Forté

No parking small location

Epic Sound Djs

Our salesman Larry Price worked wonders with our situation. My wife was in a car accident and we needed a new vehicle asap. Mr. Price helped us secure a new vehicle with no issues, and it was everything my wife and I needed and wanted.

bryon battin

My car buying experience was awesome they weren’t haggling me like other dealerships tyler was very professional. I would do business with them again and i love the car i got thank you again kia of wilmington

Charlie K

Nick F. , hands down best agent on the lot. Very reasonable and worked hard to get me in a new car. Whole team of agents are friendly and responsive.

Anthony Parkinson

My best friend and I went to Kia of Wilmington yesterday in the search of a used optima or a new forte. The sales rep that we had was really nice and helpful. After back and forth with her regarding pricing, she requested that finance manger come over. The finance manger preceded to come over and instead of asking the sale rep to move from her seat politely, he gestured very aggressively with his hand for her to move. After taking his seat he went straight in to talking about financing. I spoke up asking what his name was so that I could introduce myself and my best friend. The finance manger raised his hand to tell me to be quite, after I asked again 2 more times he then told me his name was Anthony or Tony for short. He then continued to tell me that since I wasn’t the one who was buying the car that I didn’t matter is this discussion. He and my friend went back and forth for a bit discussing finance, with no resolution. My friend and I got up very disappointed in the experience from Kia of Wilmington and left. We headed to Martin Kia, and met a very nice sales manger and around 9:30pm my friend walked out with a brand new 2019 forte. I will be writing a letter to Kia of America and the auto group that Kia of Wilmington is affiliated with. If I could give negative stars I would.

Kimberly Wainaina

I was hesitant at first , but Scott put me at ease. So awesome , and I got a beautiful car ..thank you Delaware Cadillac