Reviews of IntelliCar (Car Concessionaire)

David Qualles

Exceptional customer service. Friendly and most helpful.

Teresa Winding

Great place!

Juanita Burris

Excellent staff and vehicles are in mint condition I was very happy with the customer service as well.. Yes I would purchase a car from them.... Thank you gentlemen....

Arthur Huck

Kudos to the IntelliCar team (Justin, AJ, and Dave). After 3 days of car shopping I finally made a decision. My salesman was patient with me. He was awesome.

Nathaniel Jones

Loved the experience. I will most likely return here for future buys. Great prices.

Melissa Molz

Great experience! Mike made it such a smooth transaction. He was able to get me in a great car and got the price right where I wanted it to be! Felt like family from the moment I walked in. He even turned cartoons on for my kids

Khai Star

I bought my car here two months ago and it was the easiest car buying experience I’ve had. The salesman I worked with really took the extra step to get me into my car. I even got to work with the manager, mike, to be sure I was getting the best deal.

brooke kempa

Was very impressed at first with price, friendliness and professionalism from the staff. As I was getting the check from my bank they called me back to tell me that they sold the car two hours prior to calling me, knowing I have a bill of sale and driving almost 2 hours and was definitely buying the car. Bad communication in sales. Very disappointed.

Jasmine Foster

I went up to IntelliCar because i needed to look for a new car. From the moment I walked in Mike greeted me with the smile and worked really hard to put me in a car. We went through my options and i left the lot with my new car. This is a great dealer to come get a new car from.

Larry E

Had a really good experience at this dealership. No bs, straight forward, easy to work with. When you go ask for Ryan, they'll hook you up.

Isabel Matthers

I am extremely grateful for my experience with Intellicar. After being in an accident that rendered my previous vehicle a total loss, I was in desperate need of transportation. I visited numerous used car dealerships all over the state of delaware, only to be disappointed by dismissive attidues and low selection of inventory. I was frustrated and exhausted. I found a beautiful 2017 nissan Altima online, leading me to Intellicar's website. The car was priced generously, given the low mileage it had. I was a little skeptacle after my previous experiences with other dealerships, so I continued to shop their inventory. Intellicar had an excellent inventory with a lot of variability in the price range, and all of the pictures looked great. I thought this was too good to be true so I gave them a call. Representative Justin sounded enthusiastic that I called, which was refreshing. My once skeptical and hopeless energy started to turn positive as I was informed about the vehicle and about the buying process that would follow. When i came in for a test drive, the owner himself welcomed me in. As I explained my situation, he responded with absolute respect and transparency. He understood the implications of having 3 kids and no car to get them to school and other activities. As we continued the buying process, I felt more and more at ease. Intellicar made it very simple and I was driving my new baby an hour and a half later. I could have left a little sooner, but my kids enjoyed playing with the children's toy car set that Intellicar has in the office (thanks again for welcoming my crazy kiddos). 5 stars for this business.

Jonathan Kirkpatrick

I went to intellicar 3/6/17 to look at a vehicle I saw online. Before heading out I called to make sure the car was still available and if the car needed any repairs. I was assured nothing was wrong with it. After arriving with my wife and baby for the test drive, we were made to wait 15 minutes for one of the employees to return with the car from a lunchtime joyride. Then I see that the car is scuffed and scratched up, needs an oil change, has no gas, and the tires are low on air. Right away on the test drive I notice this car obviously needs new brakes. The violent shuddering when applying the brakes was unmistakable. I drive to firestone (which I highly recommend) for a $10 inspection. They tell me the tires are bald with one leaking, the brakes need replaced, several body panels are damaged, the wipers are streaking and one wheel has a bent rim and only had 8 psi in the tire. I wonder to myself how they had the nerve to put this car on the lot, and worse, to straight up lie to a customers face about these obvious issues. They refused to budge on the price, then tried to tell me their dealer fee, which is usually $900, would be discounted to $700 to make up for the issues. Let me just say, I have bought many cars over the years and nobody is charging $900 in dealer fees. Thats just insane. While I am outside pointing out the damage on the underbody to the salesman, I notice masking tape still attached to the car and that the whole front bumper has been hastily spray painted to cover up additional damage. Needless to say, we did not buy the car. Now I'm on here seeing that they are paying people for good reviews. This is a shady business and I would caution anyone from purchasing a car here based on my own experience. By the way, I only paid $125 in dealer fees where I ended up buying my car. Buyer Beware

Kawain Riley

My experience at Intellicar went well thanks to a bright young man named Justin McPhail. I visited there just to look at cars, but when I got there they had a vast selection of cars and saw one that I fell in love with. By the end of the day I was driving off the lot with the best car that fit me for what I wanted and needed, I didn't have to go look anywhere else. If you're looking for a great reliable car at a great price this is the only place to visit.

John Randle

Probably the easiest purchase I've ever made. Start to finish about 2.5 hours and I got a 2014 F150. No pressure during the process. Highly recommend.

John Mclean

Mike's rude

Samantha Negron

Was a wonderful experience got a beautiful car. Michael was amazing and super helpful.

jessica rangel

The salesmen there were very helpful and have great customer experience for a first time car buyer it was very great I appreciated working with them

Tom Monahan jr

This place is great .. staff is even better. Helped out my sister who really needed a car and had her driving her new car in about an hour. The manager was nice and straight forward. Didn't play games . He said he was going to help and he did. Alot.. thanks Mike you really did help alot.. would send everyone there that was looking for a car..

mike wallis

The staff was great!!! I worked with Eric he is very knowledgeable and made the whole car buying experience super easy. Mike was good also. This dealership has an awesome selection of vehicles with the best prices around. FIVE STARS!!!!

garrett bartlett

Great customer service very happy thank you intellicar and thank you AJ

Chanel Payne

AJ was very helpful and I liked how both didn't push me into a vehicle but sincerely worked with me on the my old car and the one I wanted. My first experience was great but after that it went in a direction I didn't expect. I edited my review based upon my overall experience. With any car or dealer make sure you do thorough research, that way you leave with no regrets.

Burl Thomas

This is a great car dealer. Bought my used Silverado from them. They treated me like I bought a new car.

Jenna Moran

Went to IntelliCar yesterday, after going to numerous places that weren't able to work with me. I had an amazing experience! Michael Pennewell did a great job, he was able to get me into the car I wanted! Thank you again for everything! This is a huge stress relief!

James Welsh

Mike pennewell is an excellent salesman! He has now helped me get two vehicles and put in a lot of work to make sure they are at the price I wanted. I highly recommend intelli car for a high quality used vehicle and I definitely recommend working with Mike.

Shauna Ward

Huge selection, low pricetags.

Sej Bhamra

Very efficient staff. - Sej

Gabriella Rivera

We purchased a fusion from Justin. Wonderful person and amazing experience. Thank you!

Chistopher Michael

Process was quick and very simple. My previous experience in buying a car was just so trying and long but at Intelli Car it was so much netter. I recommend Intelli Car to anyone. Mike

Brittany Daniels

Hello I'm Britt I know the guys are probably upset by now sorry it took so long. I love my car so much I haven't stopped to thank the ones who put me in my new car. It wasn't easy on my behalf but mike & Eric didn't give up best thing about it mike really wanted me in a car that I didn't want but he knew it was best for me. Most dealers put u in anything u pick an Just won't let you know that not the the best one in ur situation. They are very honest an I love an thank them for that if ur reading stop an go get your new car u have found the place. Thanks to AJ for great assistant for the many calls an question I had lol Thanks guys!

Patti Raynor

I had a blowout right outside this place. I pulled into the back lot to get my disabled car off the road and put donut on so I could get to the tire shop. I realized that I didn't have a four-way so I went in to ask if anyone else had one I could use. The manager said no it's a liability and that I wouldn't stop in repair shop and ask for help unless I was paying. Then I was told to move my car off the lot I can't change my tire the lots for customers. Well I went to the mechanic right up the road, he didn't sell tires but was more than happy to help get the busted tire off and the new one on.

Steve Benton

I have purchased many vehicles in my time, and this was on par with the best experience I have had, I promised my daughter a car, and gave her a budget. She found one she liked at intelliCar, we called Zach who was great. We left Bethany drove to Dover and was out the door in about an hour. Can't say enough good things. Thanks Zach.

briana smith

Went to get a nice car and had the pleasure of having AJ assist me. Aj was SUPER HELPFUL & made sure I was satisfied through the whole process. Great place. Happy customer. Thanks a lot AJ.

Chris Nutter

Very smooth purchase experience. Purchased an excellent used vehicle at a very good price. Recommended to anyone looking to buy a used car. Staff was very friendly and easy to work with.

Javon Williams

I just got a wonderful car from here. I worked with James Jacobs and he kept on top of everything through the whole process. He’s a wonder dude I recommend everyone go to him. He gets the job done

Louise Thorne

My experience here today was awesome! I came in and they made sure that I was taken care of AND left with the car I wanted. The supervisor Mike is AWESOME!

Derrick Curry

I must say mark the owner did an excellent job matching me with the perfect Ford Explorer. With prompt service and extreme attention to detail. I would recommend Fain Auto Sales to all my family and friends

Michael Trego

Bought a car from James, he was great as a salesman. The car had a few issues but I was willing to get them fixed myself after the purchase. Cup holders were missing and came with no floor mats. Also came with only one key, which was not disclosed until after the deal. Owner unwilling to buy an extra key even though two salesman tried to get one for me. The owner is untrustworthy. He lied about a couple things. I wouldn't return for another purchase or recommend.

Brook Mabe

Let me start off by saying Michael Pennewell is such a wonderful person. My car broke down on a Monday, by the middle of the day Wednesday I was driving home in a new car. I had never purchased a car before nor did I have the means for a down payment. Mike took care of all my needs and made it affordable for me!

Mandy Wortman

My husband and I are currently looking for vehicles and we have been working with James and we recommend him 100%!!! He has and is currently going above and beyond to find us exactly what we are looking for! Thank you James! We will definitely be purchasing our vehicles from him!

Adasha Paskins

I originally gave Intelicar a five star but now after having the car for six months I would give them a negative star if i could. I just found out the cad a recall on it since 2012. It was in a car accident which I was unaware of because when I asked I was told it wasn't. I was going to sew but i couldn't find a lawyer but I'm still looking. Oh not to mention their main banker American finance doesn't report to the credit agencies so I'm not getting any credit for this car. About a month ago my boyfriend drove the car and while driving part of the grill flew off and hit a car behind him. The electrical wiring is also messed up because sometimes the radio works and other times it won't. This was the worst mistake I've ever made coming here.

Heather Harper

I dealt with Ryan to purchase a used van. The car was top quality and the experience was great. Ryan was very professional and fast. Highly recommend!!!

Joanna Murray

I got a great 2015 Ford Escape this week! The car drives extremely well and everyone at IntelliCar did a great job making sure I was taken care of in a timely fashion. Mike worked with me the whole time from the paperwork, to the bank, insurance, and the test drive. It was an overall smooth and exciting experience as I bought my first car. Thank you so much Mike and IntelliCar for making it such an easy and pleasant experience!!

Crystal Boyd

Terrible experiences from time we brought it home till now i live in Maryland and me and my husband and our 3 kids went to get our first van. We were told it past the inspection there so we figured it should be a breeze in Baltimore boi were we wrong the spark plugs were loose so we had to put money out for that along with the maryland taxes now the radiator was craked wen we took it for the to get a oil change from another guy had that done the other day now me and my husband our 3 kids and now newborn were stuck at a gas station brcause the car wouldnt start. All we beem doing sience we had this van is put money out for it and we only had it for about 5 months and my baby is 3 months never agin will we get a car from here nothing but stress!!

Aiden Waltzer

My credit took a huge hit due to some family medical issues. I needed a safe, reliable vehicle to get back and forth to work and take my son back and forth to school. The staff at Intellicar worked with me and found me the best deal possible. I didnt feel any pressure from any member of the staff. I felt like everyone was working for my benefit. Thank you to Justin and the entire staff of IntelliCar. Susan Waltzer

Elizabeth Evans

We bought from Intellicar and Mike did such a great job interpreting our needs to get exactly what we wanted and stayed well within our price range. We are very pleased with our purchase and definitely recommend to friends and family and for our future purchases.

Tanisha Showell

This was a great experience!!! The manager Mike Pennewell did a fantastic job and made me and my family feel comfortable. He kept us laughing and did such a great job explaining everything to us. I appreciate him. When the time is right I am definitely going to go back!!!!! 10 stars.

Jack Chen

Came to buy a car here. They said the listed price wasn't correct even though I had confirmed it before I came ( I drove 2 and a half miles to get here). I even got a certified check for the amount they told me. However, they only increased the amount by $800 making it still cheaper than any other car of its model and year and mileage. Overall satisfied. Nice staff.

Evan Daaabears

Spent weeks researching and looking up cars until I found the perfect one. Unfortunately it was 4 hours and 200 miles away in Delaware. However, thanks to Ryan our purchase was hassle free. He let us know the final price so we could have the money before we drove up there. We had to wait until the weekend to go there and didn't get the money until Saturday just before they closed. Luckily Ryan came in on Sunday on his day off i believe, to help us get in and out in less than an hour. He was friendly and courteous, helping us every step of the way, even after he sold us the car. I highly recommend you buy your car from Ryan at IntelliCar. I'm very happy with my purchase.

Linda Riley

The greatest experience I have ever had buying a car.Michael Pennewell your the best thanks a lot you took the time and patients to get me in exactly the perfect vehicle that's just right for me and my family.

Heather Lewicki

Horrible experience! Saw a car online we loved.. went to look at it ..even got there a 1/2 hr before they opened..Car wasn’t even there yet... came back at the exact time they told us to.. AND THE CAR WAS SOLD!! not to mention we drove over an hour to get there. Extremely disappointed is an understatement. We did everything we were asked.. and they sold it from under us! It was for my 16 year old and she had her heart set on it! She cried the whole way home.

Alex Horak

I owe a huge thank you to Mike Pennewell! I was in a crunch to get a vehicle, and Mike handled it like a champ. Got me into a great 2010 Toyota and I love it. He made the process so smooth and easy and kept me right in the price range I needed as well. I can't say enough good things about Intellicar amd especially Mike. Thanks

Annastasia Clampitt

I'm so happy with my new car! Great service, nice cars.... very happy.

Steve Sturgill

Found the car I wanted with their online inventory and drove up a few days later to take a look at the car. Was greeted by Ryan who was very knowledgeable and approachable. I feel I got a great deal and great service and will definitely tell my friends. Highly recommended! -Steve S.

scott hreha

Had a great car buying experience in the Dover location. Quick and efficient. Ryan at the Dover location was so helpful in finding a car that fit my needs and income. I would recommend him and Intellicar to anyone looking to buy a used vehicle. Thank you so much Ryan.

mike perry

Bought a car about a month ago of them. Keith was a outstanding sales rep and I couldn't ask for better service. As far as the car goes I called them multiple times about issues it had when I bought it and was told that it should be covered under the warranty I purchased with it. After a few weeks of trying I took it upon myself to fix the problem out of pocket which cost me almost 1300$ total. Like I said Keith is a amazing sales rep but the company as a whole is shady as hell. Do keep in mind they offer a 25$ gift card for positive reviews on Google and other rating sites. I'll use Keith again as long as he isn't working there. Everything worked fine except for a few little things... Then windows stopped working... Turbo started leaking... Rack an pinion was bad... Bushings were bad... Unfortunately I'm committed to a loan plus out 1300$. Buyer beware big time.

Tony Carroll

STAY AWAY FROM THIS DEALERSHIP!!!!! My fiancee and I bought a Nissan Pathfinder from them because we needed a third row. Long story short, not even an hour after leaving on our drive back home from the dealership with all of our children in the car the vehicle shut off in the left lane of the HWY with no shoulder. When I called Justin to tell him he said it sounds like something minor bring the car back we'll look at it. We then had AAA tow the car to them and was told by Ryan that its because a factory recall. However when I check end the VIN with Nissan there were no recalls on the vehicle. After a week and a half of them leaving the car with Nissan we were told that everything was fixed and picked the vehicle up. When we picked up the car Nissans print out only showed they did an electrical diagnostic and nothing more. And within a few hours of picking the vehicle up from Nissan the same issues occurred. When I called Ryan back again he said its Nissan fault because they were supposed to fix it, but we never bought the car from Nissan! So I sent the Pathfinder back to intellicar with everything it came with rather they wanted it or not. Stay away from these guys there as shady as they come even though the come off a decent gents!!!!

Tyrone Lamar

Cool staff and nice cars

Beverly Bickelman

This was the fastest and easiest I have ever purchased a vehicle. Justin and his staff were professional throughout the entire process!! I have been very satisfied with all aspects of the dealership and would highly recommend them to anyone!!

Kent Takao

took so long for title and registration to be obtained

Eli Stephens

Beware buying a car from this establishment. I purchased a vehicle that broke down on me 300 miles after leaving the lot. I took the vehicle to Winner Ford (it's a Ford) and they told me that the transmission needs replaced. When confronted with the issue Mark Lillard told me to F@#* Off. If you know what's good for you look elsewhere when vehicle shopping. Also, keep in mind the dealership offers customers a $50 gift card for a good online review, so take their "high" rating with a grain of salt.

Leesa Keller

I had no idea where to start, but I knew I needed a vehicle with enough room for my five children. The staff was really knowledgeable and had my best interests in mind. Aj found the perfect car for my family at the best price

J.S. Gabriel

AJ was very kind and helpful. He answered all my questions and accomodated me in every way regarding the car I bought. Mark, the owner, is also very helpful. He found me a good car and fit it into my budget. Overall a great place to purchase a good used car. I will come here from now on.

Chantele Riley

I purchased a vehicle from Justin and Dave, who were both very friendly, knowledgeable, and didn't pressure me into anything. This was the best car buying experience I've ever had and the entire process wasn't long. I highly recommend IntelliCar, I love my new vehicle!

Allison Johnson

Awesome first car buying experience. They made the process super quick and easy and I left the dealership happy.

Hannah Guenther

Ryan and Mark were both very helpful. Mark was very upfront and honest from the very beginning and they really worked with my husband and I to get a good deal. Ryan was also very pleasant to work with and very personable. Ryan, we'll bring the GTI back to say hello! ;) Roman's already "joking" about adding stuff.

Shelby Lynn

I searched for months to find a reasonably priced car for my new job that has me commuting an hour+ each way. Intellicar has the best priced cars with the lowest mileage in a 400 mile radius....hands down!

Wendy macer

Easy, great service! Nice and professional staff!

Sammy D

According to reviews of this dealership my family stopped in to see what was available on their car lot. We did come across a vehicle that we wanted to test drive but the car's battery was dead. The Sales person said that problem would be resolved by the next day and he would give us a call to come back and test drive our vehicle of interest. Well surprisingly, we received no call the next day, so the day after we called back to IntelliCar to see why we received no call and if the battery was still dead in this car. The sales person said the car was now held by another customer who put down a deposit until the battery arrived at the car lot. (hey we were not told we could leave a deposit) the salesman then continued to explain that the customer who put the car on hold was coming to do their test drive that evening and if all well they would be the new owner of the vehicle. We were just baffled. What kind of poor professional salesmanship was this!! Perhaps it could have been our mention of having ANY car we decided to purchase to be inspected prior to purchasing. Well I'm happy that being an educated consumer on how to make a good used car purchase. Most people have no money to waste. So please as you use car shop around unless you are a mechanic or have great skills of one, rule #1 test drive, rule #2 have that vehicle inspected, and there are many ways that you can do this, so research the best method for you. If you meet with resistant form that car salesman when you mention "CAR INSPECTION" that red flag is waving! After all, a shaddy dealership doesn't care about you and making sure you or your family is driving a safe car, they just want your money and they don't care about your complaints later.(yep they can verbally promise, but that goes out the window when you sign the contract.) Now after your money is wasted and you now need to tow your car to your mechanic, get ready to pay for more money out of your pocket to make your used car purchase drivable.

Tiff Scott

Quick and outstanding service. Pleased with all the staff we had interaction with.

Earths Vibrations

Excellent service and staff 100% garnered satisfaction great selection of new or prepared cars with car fax and flexible working with financial aspects of customer's affordability

Fran Fox

Had an excellent salesperson Melinda got me a great SUV that I wanted. I have absolutely no complaints about Intellicar I would definitely recommend anyone looking for used car to go to Intellicar. Thank you Intellicar.

Gamel Hallman

Great buying experience with Ryan. Excellent job helping me get into the car that I really wanted. Stop by and see Ryan or Mark for your next car purchase, you will not be disappointed.

tyler evans

Intellicar's employees are very helpful, as a first time buyer I got a great deal on the vehicle and the absolute best APR, which has was well below what I had originally expected to get! Would definitely recommend this dealer to others.

Aneca Hitchens

They were very friendly, just walking into the dealership alone , makes you feel at home & welcomed! I would do it all over again if I could. The process was so quick and easy. I got the car of my choice, which was even better! I love my new ride (Kia-soul) . This is my first car they did everything in their power to make sure I drove off the parking lot with everything in MY name .. Thanks again Gentlmen

Mike Murphy

Purchased my last vehicle here. It was painless, got a great car at a great price,

Kevin Bombay

Honest and to the point. Made process easy and pain free. Thanks a bunch.

Destinee Johnson

Ryan was awesome! The process took 2 days and was super easy , he got me into my first car.

Kyle Sharp

As a new customer they treated me with great care. I currently don't have great credit and was approved with a good deal.

Tristan Sheese

Had great experience at the Dover location With Ryan and Justin! Even took a friend to get his car! Would highly recommend!

Emin Baghirov

Waited 3 days for the car they finally got it in. I scheduled a test drive for 2:30pm. They called me at 2 pm telling me that someone already bought the car. I wish they told me they were gonna sell it I would have change my plans and schedule my test drive earlier. Will never buy a car from this place! And won’t recommend to anybody!

Brittiny Curtis

I had the absolute best experience at this company. I worked with a gentlemen by the name if Mike Pennewell and AJ and they both did amazing getting me into my new vehicle. This is by far the best choice of a vehicle for me! I am very pleased. I have even referred someone already and plan to send more ! Great Job Intellicar Staff I truely Thank You!

Ingrid Ray

Come in expecting a long wait Mike P was professional, knowledgeable and fast. We were out the door in 3 1/2 hours with a very nice car. He was friendly and assured me that I would drive off the lot with a vehicle. Very pleased with the service I received and will definitely will be recommending Intellicar and Mike P to everyone I know needing a vehicle.

Shandera Surless

Very impressed with this dealership.

Karen Ratledge

Very helpful, excellent service.

Carmelita Jones

Got my favorite car for my family to ride in. A 2015 Ford Escape with low miles and a great price. Mike and Justin are the coolest guys to talk to. Would refer anyone to them, they would put you in a car that fits you best. Honest and true dealer! Thanks Intellicar!

Selma Kiser

I had the greatest salesman at Intelli car dealership his name is James Jacobs, he was kind and courteous and very helpful. I would recommend him to anyone who is looking for a car. My husband and I love our new vehicle. Thanks again James

Jay S

I recently bought a Mitsubishi from IntelliCar. Ryan was the one who helped me pick out a nice car within my budget. He was very nice and honest with me the whole time. I had a great experience and will definitely recommend IntelliCar to anyone. Thanks to Ryan again !

Jan Sheranko

We dealt with Ryan for our car purchase. I never felt pressured to buy, he was honest and up front with everything. Great experience!!!!!

jimzwrn ramz

Just BE CAREFUL on purchasing a car here,don"t be compulsive with the price/pics that they ask on the net. CHECK ALL THE DETAILS /CARFAX.If your new with car shopping bring someone with you who knows it,its better to be smart safe than having a headache.

James Saddle

Just bought a Ford fusion for my wife and she loves it. They get everything prepared before you get there which really smooths the process. In and out in under an hour

Cordae Showell

Great experience and comfortable environment. mike pennwell helped me and my wife tremendously. I would recommend Antoine looking for a car to give them a look!!!

Dorian Durant

Mike was LIT ! great guy helping me find a car .

Danielle Gove

I would highly recommend this dealer. I have bought two vehicles from this company. Each time was a great experience and I will always look here first when wanting to purchase a vehicle. The customer service is very respectable and professional. Don't hesitate to stop in!

Christian Lopez

Bought a car here back in March of this year. Got a compliment on it when I was leaving chipotle today and figured I should show them some love.

Dominic McLaughlin

Wow! When they say fam they mean it. Treated me right. Go see my man Justin.

Nicole Dyer

Thank you for my Nissan Pathfinder! I could not be more happier with my purchase. Everyone at Intellicar has been amazing, Wonderful customer service and very professional. Nehemiah is an outstanding and professional salesman. Mike Pennewell the manager is the perfect leader, he answered all of my questions and listened to all of my concerns, understanding that I had children and helped me choose the perfect vehicle for my family. If you are looking for a new vehicle, Please go and ask for Mike, you will not be disappointed. All of their vehicles are in perfect condition, clean, and worth the price.

Desiree Iglesia

As we all know purchasing a used car can sometimes be Win Lose or Draw. I lose :( I truly believe even the dealers sometimes are unawares with arising problems with the vehicles. (And if they are aware thats between them and God) I won't get into particulars (they were and still are rough). However I will say this Sometimes you have to let go and let God! Mark accommodated me with a loaner and adressed the problemssss...... I am not a customer that walked away totally satisfied with the vehicle I purchased. But I give this Dealership 4 stars because my first vehicle is wonderful!!! My second vehicle not so much but Mark did try his best to resolve the problemssss. Kudos to Mark.. P.S. When a person pays $12,000 for a vehicle make sure your staff are on top of their game and do all the inspections needed. Find the problems immediately before a customer gets in vehicle and stop your staff from stating disclaimers. And be honest with the findings to your loyal customers who are purchasing a second car from your establishment like myself. Sooooo I Finally picked my car on Friday 5/3/19 from purchase date of 4/5/19. And after all the immediate problemssss were addressed... my check engine light came on 5/4/19. Here Goes my Life Mantra again.....Breath......let go and let God. I'll fix this one.....smh But Thank You Mark for accommodating me with the Loaner until the immediate problemssss were resolved I am truly and sincerely grateful for that!!!!! I may even buy another car from you next year :)..... #StayBlessed

Nicholas Durasky

I had a very professional salesman in AJ when I bought my car from them in July 2018, we worked the deal out to where I would pick up the car in two days, after leaving the dealership that night I was happy. The following day I received a call from the finance manager that they were moving on from our deal, mind you they already ran a credit check and I signed all the documentation that was needed, so once I pushed backed and threatened them about going to the bbb, the deal got done. Prior to picking up my vehicle I noticed the a/c didn’t work and the car pulled to the left, which they said they would have fixed by the time I picked up my vehicle. I picked up the vehicle and what do you know the a/c didn’t work, they told me the only day that they could work on my car is on a Friday. Make sure you ask for a car fax report, after purchasing my car I was informed by a friend of mine that works in auto body repair that it looked like the car I purchased from them had been in an accident, and the still tried to sell as a lightly used car. My overall experience with the sales rep was good, but for the guy that runs the place was not the greatest due to running my credit and trying to back out of the deal that was set.

Shannon Malone

I called the dealership to see about a car being available and to discuss financing, I was greeted by Alexis who was outstanding and very sweet. Alexis took her time and answered ALL of my questions. The Lincoln MKC that I was interested in was at their Smyrna location and she made arrangements to have the vehicle there the following day without any hiccups! I called the following day and spoke to the manager Mike, he was very kind and very educated about their products. I informed him that I would like to see the vehicle sooner and he agreed to make that happen for me. I drove over an hour to see this vehicle and was greeted with such courtesy I was amazed. The office is so inviting and all of the employees there were so nice and courteous. I absolutely adored the entire team, you can tell they are a powerhouse who work together wonderfully. Mike, the manager, took care of me personally and was an absolute pleasure!! I was in and out without any issues at all and I LOVE THIS CAR!!!! It was everything I could've ever hoped! Another gesture of amazing customer service, I discussed them giving me an oil change and the key needing a battery and without any hesitation I was told they would take care of it! Top notch service and wonderful individuals and an outstanding price!!! I looked for months and it couldn't be beat! I would buy from them many times over! Thanks to all at Intellicar!!!!

Marquis Roberts

Nice selection.

Ali Hussein

Ok I'm not fond of writing negative comments about anyone but I feel like buyers should know (and please read the last sentence guys).the salespeople are misleading(except the 2 young guys),I asked him for a bmw535 2013 in black which they have posted online(probably deleted it by now).salesperson seemed genuinely nice over the phone I explained to him that I'm coming from Kirkwood Highway which is an hour away and that if the car is on the lot.he then asks me for the stock number puts me on hold(haaa)takes me of hold and says yes I have it come on down.he tells me if you have cash I'll give you a great deal(which I came with)so as I get there the car is not on the lot and he figured he can bait and switch me on a black 335 2013.i was utterly pissed.long story short the owner tells me that we don't have this car and Blames everyone but himself..sir you have a salesperson who lied to me and false advertising tells me I'll find you that car to make it right by you. 2 days later he says that it's unbelievable to find....wow it's unbelievable you guys are still opened..the “owner” said he gets all his cars from the manufactured company...lmao on Manheim it was listed at 3.7(when the condition is suppose to be between4.0 to 4.2 at least)which I still would of bought it at 3.7

Simone Bilodeau

It is unfortunate that I never received the free carfax report that I called twice to request, speaking both to Michael (financial manager) and someone else. I was also promised a message with information about dealer fees and total price of the vehicle I wanted, but I haven't received anything. I expressed interest in purchasing a car that afternoon, and clearly, they don't want the sale if they don't take the time to reach out to the customer as promised.

Melkia Seals

First and foremost AJ was my salesman and he was pretty good with getting all my questions and concerns answered however i purchased a 2017 nissan sentra about 1 month ago and i had to replace 3 tires and get new breaks... It was inexspensive work that i didnt mind doing but i shouldnt of had to do so. So far so good with my vehicle. I can go on and on about the pros and cons of this place but as of now Yes i would purchase from them again and Yes i would refer them to any family or friend

Rodney Griffin

This was the fastest and easiest I have ever purchased a vehicle. Dave and the rest of the staff were professional throughout the entire process. I have been very satisfied with all aspects of this dealership and would highly recommend them to anyone!

Anna Rousk

Such a great group, didnt make a deal but would recommend others, go see AJ, he is awesome!

Le'Shay Coward

Working with James was a wonderful experience . This guy bent over backwards to make sure he put me in my new Lexus . Staff is overall amazing , and the cars are in excellent condition . If i had to start my process all over again , I would still buy my car from the same place with the exact same salesman . Great job James , lunch on me . Go buy your next car from IntelliCar !

Marlon Wallace

My parents got a good deal with IntelliCar. They recommended me and I got a good deal too. Justin was cool and very helpful. Even when I had trouble getting a loan from the credit union, he was still able to get me on the road within the same day.

Paul Jacobs

Had a really easy time buying a car here. Justin was very helpful and easy going. My wife and I felt 0 pressure to buy and will definitely use them again in the future.

Juanita Owusu

Had a great experience with Ryan and Justin- my kids bought a 2003 Ford Expedition. Nice truck! Great service!

Chuck Boltz

I bought a car from these guys in October 2016. Within a week, the sales person, Justin, was gone. My temp tag expires 12/18/16. I've made 5 phone calls to them with no action. Now the car I bought won't start. I was given a 3 month powertrain warranty, but they won't return my phone calls. I'd steer clear of these guys.

nashea Hagaman

Mike was seriously the best! He had me In and out in no time and worked magic to get me into the perfect car for me & my life style. 10/10 recommend.

Aaron Milbourne

My man mike was big help in this process.He was super helpful, and very devoted to making sure that i left the dealership in a car that fit my needs.Also personally gave me a lift to handle personal paperwork just in order to get me in my new vehicle All In all the experience was pretty quick and painful, I highly recommend these guys.

Malcolm Johns

Mike did nothing but gave us great customer service and handle every need I had I would recommend anyone to this place to get a car

Kelli Edmiston

After buying my car here I wouldn't go anywhere else. The staff there was really great, upfront, and it was a really easy experience. i came here because I know the manager here and I know how important it is to him to help people out. Intellicar definitely did not disappoint. I even got to talk to the owner and he made sure I was able to get the car I wanted.

Zamika b.

I went into intellacar this morning and had the best sales experience ever...Mike Pennywell got me into a 2015 Chevy and I'm so excited to be doing business with a great company!! I definitely recommend anyone who needs a new vehicle please stop in,you won't regret it

Andre Thomas

The Team at IntelliCar is absolutely 5 star. They made you feel comfortable at ease. At the end of the buying process it was a feeling that you are among family. Never have I had a better car buying experience than with the Intellicar team. Justin, Ryan are the best at what they do!

Tiona Dorsey

This is the WORST dealership I have ever dealt with. My salesman was Zach and I had test drive the wrong vehicle and the car that I purchased had issues as soon as I pulled off the lot. Called Zach and he gave me the run around as far as fixing my car and now he is no longer there ....I will never refer anyone there. Another update on my car. They fixed my hub Barron on my car and they damaged some of studs so I had to get them replaced as I was getting them replaced I called the boss and he wasn't trying to hear nothing I had to say because of the review that I had posted also My brother just did my back and front brakes and my frony brakes was missing alot of screws that's holds my brake plate on. Once again I will NEVER refer anyone to get a car from here.

Brent Schraffenberger

Ryan was great about getting me set up with the van. Very relaxed environment and their financing option is awesome.

Carolyn Brinkley

We have been working with Mike P. and Intellicar for about a month. The first night through they were friendly, courteous, and accommodating. The one month time frame was not their fault but since it was my 18 year old’s first car, we were taking our time looking for what she wanted. After finding a nice car and Mike working his magic to help us get the deal done, we switched to a different car. Again, he had my daughter in mind and made sure everything was perfect for her. You want a good car at a good price and a GREAT experience, go see Mike P. at Intellicar. My daughter is beside herself with her car!!

bill OCMD

Best car buying experience ever! Ask for James Jacobs, he's a vet and a very straight talking young guy.

Victoria Gaudioso

These guys worked hard to put me in a vehicle after my wife and kids were in an accident. I felt helpless with my credit situation. They worked with my sub-par credit and got us into a beautiful SUV with a real lender. All of the other dealerships wanted nothing to do with me but these guys made me feel respected and confident in my situation. This is the 2nd vehicle experience with them and I couldn't be happier!

Orlando DeJesus

Friendly staff that were able to help us get my girl's oldest daughter into a car and gain her independence. Mike and Ryan stuck it out with us all the way and talked up front. Would recommend anyone looking to get a car.

Derrick Mills

What an amazing experience, Both AJ the salesman an Mark the owner went above an beyond to get me into a new car. I would recommend every an anyone to shop here!

Kelby Peace Bullock

Zach was very helpful here and he stayed until 11pm to let us drive away with the car. Credit Aceeptance can be a hassle and made us sweat for 2 weeks with everything that we had to do to finally own the car but all in all everything was great from Intellicar.

Dorothy Bowman

Dave Doughton, sales manager, is the best.

Danielle Mease

I've had my ups and downs with car buying recently but Intellicar has been very helpful to me and has wonderful staff members. I have worked with both Keith and Mike who are great individuals and awesome salesman. Keith sold me my first car, a beautiful Ford escape, and was very helpful and explained things thoroughly throughout the car buying process. Michael Pennewell recently sold me my Ford fusion and I am absolutely in love! He was very respectful, kind, understanding and was able to come to a quick resolution due to an issue I had with another lender. Even having bad credit I was able to get financed and now have a safe, beautiful and fuel efficient car to travel in with my three children. I cannot thank Mike enough for making things work out for me after every thing I went through! If anyone is looking to get financed for a used car at a decent price, I would definitely recommended Intellicar.

Melissa Vega

Ryan C came highly recommend. He did it again and gained yet another valuable customer. Very patient, personable, professional, thorough and courteous! Intellicar has such a knowledgeable and friendly staff. Ryan helped us to find a dependable, highly rated and clean reasonably priced vehicle. It looks great, handles very well and was exactly what were looking for. What's even better is that he allowed us to trade in our old vehicles to use as a part of the cost of our new car...our new baby! Thanks Ryan C. and Intellicar!

Amanda Troost

They were wonderful! I had to travel from Virginia because I found a car online that they had, and on my way to Delaware Michael pennewell prepared all of the paper work for the process to go quickly and smoothly so I could be on my way. Excellent service!!

Chris Hendricks

My beloved 2006 Scion xB took one for the team and was mashed in an accident recently. I immediately started looking for another, no small task. I found the replacement at Intellicar. Justin was the consummate professional. No nonsense, straight up easy to deal with, worked the deal with his boss to meet my price point (nice work, Justin - thanks, Mr. Owner!). Super easy transaction - very easy to do business with - in and out in less than an hour. Thanks, Justin!

Larry Wheeler

Fast and easy process and these guys were very professional

Mike Nowitsky

My purchase was smooth, fun, and stress and pressure free.

Lori Morales

I had a great experience I didn't come to play any game's it was a fast and easy process.

Kasey Draper

I had a great experience at intellicar . We got a decent car in the price range I was looking for . Ryan did what he could to help us out since we had some financing issues . A spark plug went bad right when we bought the car and when I went back they fixed it no problem . Very good car buying experience .

Marcus Conquest

They are the best dearer on the eastern shore they do there best to get you in the car that you want they have an awesome friendly staff go and buy your next vehicle from them and Ryan is an awesome salesman thank you Ryan from all you have done

Leslie Vlaymos

We were very pleased with our experience of buying a new Accord. We got a great deal, love the car, and appreciated the salesperson AJ.

Akishia Hartman

One of the easiest car buying experiences I've ever had. I found the car I liked online around 3:30 and was driving off the lot by 5:30.

Seba Morris

Staff was extremely friendly, and helpful. They worked hard to put both me and my husband in our own new car. Highly recommend.

Melissa Ramsey

I have no complaints about my experience with Intellicar. I never felt pressured during any part of the buying process. They are a very transparent company and I would buy from them again.

Cherie Rouvre

BY FAR one of the easiest car purchases of my life. Everyone was super friendly and very upfront about everything. They treated me like family and always made me feel very important. I would highly recommend them to anyone who wants to purchase a vehicle with out getting a headache. Shout out to the manager Mike P. Thank you for everything! You guys are awesome! Keep smiling :)

Sydney Bishop

I love my Honda ! Thanks IntelliCar

Vinnette Fisher

Mike Pennewell made my car purchasing Magnificent!!! I called with interest and I literally had my vehicle next day. No waiting for hours in the dealership. This was the best experience I've had when purchasing. If you want a vehicle go to Intelli Car.

Jami Star

I had an incredible salesman Mike who worked on getting me a great deal and in the suv I wanted the same day!! Great service and I couldn't be more excited to have a reliable vehicle for my daughter and I! Thank you Mike!! The buying process was quick and simple! Anyone who's in the market please see Mike! You will not be disappointed !!

Brenda Hall

Best dealer in Dover, they do their best to get you into the car you want. Went above and beyond to get me and my husband into our Escape.

Frank Devonshire

Professional, Honest, and the best customer service.

Alexis Nicole

Ryan was so great! He helped me get the car I wanted, they all have excellent customer service. They find the perfect car for your budget!!

A Devon

Wonderful service. Mike was honest and knew what to do to get me a safe nice family vechicle. Dont buy a car anywhere until you see Mike.

Zendaya Brown

You know it's a great business when the owner is willing to answer all of your questions. Five stars

Opra Lynn

I recently got a car from here and the staff is great. They are very nice , polite and patient. Getting a car is a process but they help you every step of the way. Aj Sampson and Mike were awesome !!! Most of all they are very honest . If you want or need a car go here to get one , you wont be disappointed.

Juanita Taylor

Never again. Bad attitudes!

noel diaz

I bought a 2007 Jeep Patriot on 1/21/17, although the price was lower than the market value, in my honest opinion was not worth as much as I paid. Had oxidation on all four rims, big dent about the size of a volleyball in left bottom front bumper, small crack on rear bumper, broken side marker light, blown bulb, did not come with floor mats, did not have original set of keys. As for the mechanical part, when I took it for a long test drive it seemed to drive fine. Although I live an hour away as I pulled off the lot it immediately started to squeak uncontrollably. Then started to jerk at acceleration. Tried to call but they were closed. Been trying to make contact but no luck. Finally inspected when I got home then got two more second opinions. Turns out brakes were bad, rotors aren't in the best shape. Total of $321.57 in immediate repair. Other than that they did a very good job cleaning interior, staff was very friendly, inside was very comfortable while waiting. Would instantly give it the stars its worth if they could just at least call me back about my side marker that Mike told me he would do something about and hopefully be reimbursed for the brakes. It might not be a Ferrari but did pay close to $5,000 in cash for the car I expected a pretty sound car. Especially when they claimed on their ad for the vehicle that it was in pristine condition. In one sentence I would describe them as very friendly and clean but need to be careful on choosing a car. (Getting the car expected for about $150 before you buy could save you a few headaches) Update (3/10/2017) With Less than 2 Months now of ownership of the vehicle new problems have surfaced. My "Pristine" vehicle (as described in their advertisement ) has an entire suspension issue and a completely rotten frame. When my mechanic tried to contact the dealer same day when he found these problems, he was answered by Mike (the "supervisor") who gladly told him NOT MY PROBLEM and hung up on him. Ive tried multiple times getting in contact with the dealer living about 2 hrs away and since they use their cell phones for business ignore my call as soon as they see my id pop up. Very sad dealer in my opinion. My biggest issue is after a week of ownership and discovering these hidden problems their only way to try to fix it is by offering me to pay for cheap parts and giving me (2) 50 dollar Amazon gift card in exchange for giving them a good review on their website. Do not be fooled as i was. Save your money and save yourselves the head aches. Always buy from a trusted dealer.

Yolanda Bouyer

My husband and I had been having car trouble and was desperately looking to trade in our vehicle for a new one. How ever everyone keep telling us that we didn't have enough down payment cause our car was too old. Well intellicar called us back to finish our application.(that was my first. Choice but we went agaist my gut). MIKE the Angel sold us our car and we still was able to keep our clunker. We also made it a Family Affair and because we had a refferal we were given $125. They blessed us beyond what we thought we could have and still fixed the issue's we encountered days later with a smile. Thank you Intellicar for Helping my family drive safe Again!!!!!

Rasheed Khan

Excellent customer service and overall great experience!

Jalen Davis

Great customer service and very helpful. Put my girlfriend right into a car the same day! Would definitely recommend to anybody looking to purchase a vehicle. Go and see Mike!!

Tishina H.

Love it. Great deals. Great people. Ask for Mike Pennewell at IntelliCar Smyrna. He is the best.

Maryann Tilghman

Michael Pennewell was absolutely amazing... He bent over backwards to mAke sure that I got the car I wanted and needed. He made the car buying process very easy. Thank you so much Mike for all your help!!! Go visit Mike if you are looking for a car he will make sure you get What you need at the price you are looking for.

AJ Blass

I have looking for a used car for my son (It's a Christmas Surprise) for a few months now. Intellicar had the perfect car for him! Special thanks to Mike for his dedication! He worked with me to make it happen in time for Christmas! I am super excited and I know my son is going to LOVE his car.