Reviews of i.g. Burton Lewes Automall (Car Concessionaire)

Jeremy Sykes

Was stranded in OC. Had my truck towed to them and they got me in that day diagnosed and fixed by the following morning. Bill came in under estimate.

Ray

A little pricey but they know how to work on my SUV. Wouldn't go anywhere else with this car. Once you get them to quit calling you and trying to sell you the next newest model, which they will do to the point of insanity, then the service department is just the best.

Bob teichert

Outstanding service for years

Renee Holland

❤ my Chevy Equinox. After doing some research, I dont feel like the sales mgr Craig Gaskin gave us the best deal. My parents & I were loyal customers for many years buying all of our vehicles from dealership. Stupid of me to think loyality means something.

Keesha Chandler

I just learned how to write a review so forgive the lateness. Last June I came in to purchase a vehicle and had the pleasure of meeting Dana (who's awesome btw) and I told him from the beginning that my credit was shaky. Although I wanted to look at cars he politely told me that he'd rather see where my credit was first before I got my hopes up with what possibly couldn't happen. As expected nothing could be done, he gave me a few options, his card, and told me to call if I had any questions which I did that he patiently answered; the next day I came back with my dad and mom. He was very nice, kept us up to date with the status of getting approved, and I finally was able to drive off the lot with a 2015 Chevy Cruze. I got an awesome deal and didn't feel pressured what so ever. He's definitely a gem and knows his stuff, it's also great that every time I walk in he knows exactly who I am. I've recommended him to literally EVERYONE, so If you're on the market for a new car and a great experience, get in there and find Dana. Thanks again <3

Jackie Robinson

Detail department does great work. Would be great if they could do different specials every once in a while. Instead of just the 3 different levels of cleaning service. Could get some more business in. While driving by you can tell the vehicles are nice and shiny

Warren Fuller

Your website allowed me to fill out all the information required to schedule an appointment only to kick me back to the "check in time" page. I ended up using your Chat Mode to schedule the appointment.

Elaine

I called to bring my car in for a diagnostic. I explained what my car was doing, and they assured me they would find "everything wrong with my car" for 169.00. They called me and said I had a bad battery, and the price for new battery with diagnostic would be close to 400.00. I refused the service because that is more than I wanted to pay for a battery. I was charged 129.00 because they told me they could check nothing else until I got the battery, which was never disclosed to me . so basically I paid 129.00 for them to put battery tester on my battery. I give them 2 stars because they got to my car quickly, but not a happy camper

William Pullin

Great experience. Car was done in a timely manner.

Michael Vasilikos

Went above and beyond to satisfy!

Bill Dorrier

I removed my previous one star review. Body shop Tony is working with me and for now has convinced me my problem is mostly with my insurance company. Thank you "owner" and I'll return for an update post when I have an outcome. UPDATE: The delay I experienced in body shop repairs was due to my insurance company's failure. Tony Norwood, Collision Center Manager, helped a great deal getting the ball rolling. I've had the truck back now for 2 weeks and the repair work is excellent. Thank you Tony and IG Burton!

Willis Boyd

Body Shop: Repairs of damage to 1999 Subaru after struck by deer. Covered by State Farm Collision insurance. Chose the shop because it was in the approved network for State Farm. State Farm stated that this would shorten repair time because the body shop staff could assess the car and write an estimate without involving a State Farm employee. State Farm assured me that this shop was in the network because of the level of quality of their customer service. State Farm Claims representative made an appointment with Lewes Automall for me to drop the car off on 12/6/13. When I dropped the car off at approximately 9 AM on Friday, 12/6/13, the manager of the body shop said he knew nothing about any appointment and, when I called him near closing time on that same day, he had not yet looked at the car and said he would not have an estimate written up until end-of-business on Monday, 12/9/13. That estimate showed a promise date of 12/19/13. On 12/23/13, I was told that the car would not be ready until end-of-business on 12/26/13 or maybe not until 12/27/13. With the Christmas holiday factored in, this translates to four and one-half business days delay in the getting the car back, 5 and one-half days when factoring in an entire business day when the car sat in the parking lot and was not looked at despite the fact that an appointment had been made by the State Farm Claims department. My impression is that this job was not a priority for this shop, since it was an insurance claim job and they were getting paid at a lower negotiated rate than the repair jobs on other vehicles where a customer was paying full retail. I have had a different local shop (not in State Farm's network) do similar work on other vehicles that was excellent quality and that was delivered on time.

Matt Kelly

Took my car Chevy Cruze in for service with a check engine light code po442. Informed that vent valve on gas tank needed to be replaced.Paid almost 600 dollars and less then a week later the light came back on. Now back to the dealer

Dave Griffin

I bought a certified used 2013 Chevy Volt from their used car department in December 2016. Mark and the rest of the IG Burton staff were very helpful and professional. The car was detailed very well and I was very satisfied with the experience.

Alexander Magoo

I took my car to this dealership in as it had a problem. I was charged $159 to diagnose the problem which the mechanic me "only took a few minutes to find" then I was charged $$$ for a simply repair. I'm going back to Rehoboth Auto.

Joan Vance

All personnel were very pleasant and informative. However I felt the costs were prohibitive and had to refuse most of the recommendations.

Doug Druschel

Everyone is very professional and keep you well informed.

David McDowell

I had the Oil and air filter changed and tires rotated and was informed that tires and breaks will need replacing as well as power steering hose.

Buddy Clark

Nice. Friendly.

Jay Janke

The service intake was poor. When we arrived no one was there to greet us. A technician ambled by momentarily and said "someone will be with you" but none of the employees standing nearby responded. Finally someone came out of the back room saying "be patient only one computer is working!" The temporary service intake facility, housed in a funky old trailer, has been there waaaaay too long. No complaint about the actual service.

Dustin Shirk

My wife and I were in a minor fender bender while on vacation in July. Lewes Automall was suggested through my insurance. I was given a day the vehicle was going to be completed. I asked, very specifically, "it will be done by THIS day?" To which the person on the phone responded, "no later." 5 days before my vehicle was to be finished, I called to see the progress, it was a Monday. The person on the phone told me they would let know by Wednesday if the car would not be completed. I informed them that, because of my schedule, I had to know no later than Wed so that I can plan a ride down (I live about 4 hours away.) I received no call - but figured, if they told me Friday, it should be done then. I even called Wed, no answer to my question. I received a call mid-day Thursday, informing me that my car would NOT be finished. I had left Thursday morning, which is the only time I could get a ride down. Due to my car NOT being completed I had to RENT a car to get home for my son's birthday by Saturday. I called the Automall on Friday about 3 hours into my trip home to let them know I had to rent a car to get home to my son, and that I would like to be compensated for having to rent a car due to the lack of communication (something their workers admitting to erring on) and they told me that my car was, in fact finished. So I had to drive my rental down the next Monday, 4hours and drive my car back, 4hours. When I picked up my car that Monday, I asked if I could be compensated, again. The secretary (in the body shop) told me that Joe (her manager) would call me and let me know. Joe called and told me, "we normally don't do that." I asked him to make an exception due to this circumstance. I was told, by Joe, that he would talk to his manager when he returned from vacation. That was almost 2 weeks ago (from his managers return.) I've called several times - no call back. Worst customer service from a business - not only did I have to deal with inconvenience of an accident, but I had to pay another 150 for a rental I could have avoided, and saved time of spending time with my son. Unprofessional.

James R. Hall

Great, D. Cera is the Best!

Neil Whaley

I brought the vehicle in to have the electronics repaired. It's a new car and the blue tooth and other electronics didn't work properly. I received a call that the car was ready and, when I went to pick it up, it was not fixed. I was told it was fixed 2 more times only to find that it still doesn't work. I'm 67 years old and have owned many cars. This stands out as the absolute worst experience I've ever had with a car dealer. I've wasted hours driving to and from the dealership and waiting for the car.

Robin Sweigart

Excellent customer service! Called this morning and due to cancellations they had me in and out in no time at all!

Annie MacKenzie

Lewes Auto Mall is always a pleasure to deal with when purchasing and servicing all of our vehicles. The purchase of our latest GMC Sierra was smooth and the staff is extremely knowledgable about ever aspect of sales, financing and service. I give them all a AAA+++ for outstanding service. We will definitely go to Lewes Auto Mall for all of our new cars and highly reccommend them to all of our friends and family. Thank You Lewes Auto Mall and a special thanks to JB Barbarulo-Manager, Patty Johnson-Sales Consultant, and Dan Twisselman for all of your fantastic service.

robert trupkiewicz

The sales lady Patty Johnson was great to deal with! I previously had bought a car from her and was satisfied I wanted to deal with her again.She was extremely helpful in setting the car and explaining its great features.

Sidney Halpern

This dealership is excellent! I came in from NY and my car was perfectly prepped. I got an excellent price and they were very accommodating! James was amazing & his co-worker Chaz was as well. They showed me the car completely and did everything in a timely fashion! I would most definitely buy another car from this team.

Maria Ivanyuk

Good service

Chris Kipp

Oil change

Keith Koyanagi

Good work on our Corvette, and happy we could use our club discount and a coupon. We have more work to be done, and will be back!

Stephen Taylor

They are working on my Volt waiting for a new power steering controller. Part is on back order but they loaned me a new equinox. Nice people. Great service. Update: GM central are searching for the only Volt power steering controller left in the free world! GM's escalation team provide escalated apologies only! Admitted they had no idea how to locate the part. I.G. Burton remain excellent and supportive.

Sharon Selke

Clint Bader is an excellent salesman.

Mary Lynch

Have purchased my last two Enclaves from them.

Jess Sun

Picked up my second vehicle from Lewes Automall yesterday. Absolutely love it. This experience was just as great as, if not better than, my first experience here. Dana Cera always does a fantastic job for not only me, but my family as well. He was able to find me exactly what I wanted, when I needed it and I couldn't be happier.

Andrew Moran

I leased a Traverse from here. Clint is extremely knowledgeable and helpful. The service staff is terrific. They even offered to drop me at work when my car was being serviced. Go there and see them. We had a great experience

Jason Smith

Worst auto repair place on the planet. Office staff is rude, technicians do not listen therefore cannot repair properly. This repair shop has returned my car damaged. They have returned my car dirty. They have failed to fix even the simplest issue. Even their body shop is bad. They installed a new piece of molding directly over a dirty door panel... CRAZY. Last straw was when I had my car repaired, drove it home and it literally died in my driveway. This repair shop is good at two things: selling you services you do not need (power steering fluid flush? REALLY?) and taking your money. Because of this service department, I will never buy another car from Lewes Auto Mall. Buyer beware!

Mindy Goss

great service. Liked the text messages letting me know the service was completed.

Walter Marks

Service was good, tech was helpful and answered all my questions .

jaxx Mccready

The truck was bought there and every time something is wrong we take it there. Both times the people there look at me like I don't know what I'm talking about (I'm a women) I know I don't know everything but I DO know what my vehicle is doing. Never able to get a rental while mine is being worked on and quoted almost 3 grand to fix it. Was also told it was URGENT. Husband ordered the parts and did it himself to come and find out one thing wasn't even broken at all. Might I add over paid for the truck as well.

Leslie Hayes

OUTSTANDING place to do business with! Debbie got us a great deal and even had a dvd installed into our SUV for the kids~ will continue to buy cars from here from now on!!!

Kristin Temple

Service team was polite and tried very hard to make my visit for recall repairs pleasant. When other problems surfaced, they explained everything so that even I could understand :-)

SilverNeedle

Always a nasty attitude over the phone with service guy. No thanks. I'll get my car serviced at a different dealership

Harriet Marisa

Friendly customer service and communication.

Jesse Millman II

Good Place to buy a vehicle and Good Service Department.

Richard Truman

The dealer found my vehicle out of Alignment ,and notified me for safely thanks to them its ok now .

David Brotz

Just stopped in to collect a small contest prize

Robert Franke

I just wanted to tell you what a great experience we had with Dennis Sinclair. He made us feel like he truly cares about our purchase and I honestly think he did. He went above and beyond for us and told us he was here to sell us the right car and he did. We are extremely happy with our GMC Yukon and the tremendous service given to us by Dennis! Thanks again Dennis!

Robert Boyer

As always excellent job in taking care of my 2015 Malibu, prompt service did not have to wait long,keep up the great job. Thank you Rob Boyer

Jose Trejo

Great. Extraordinary service

Rex Powell

My wife and I had a wonderful experience at the dealership. We got the vehicle we wanted at at reasonable price.

Charles Charlou

The salesman and the Sales manager might as well be politicians the way they lied to us. It infuriates me when a person thinks you are so stupid that they tell a different story every three minutes and think you are falling for it. So sorry lewes Auto mall is gone and IG Burton has taken over. I dont know what they could do, other then hire honest people to represent them, that could get us to buy another car from them.

Jakeisha Stanton

I just called Lewes Auto Mall and I asked a simple questions. "How much would it be to change the brakes on my car?" I gave the name and model. All I got back was "well I don't know, I would have to look up this and that" okay obviously I don't expect you to know and have a price off the top of your head BUT you can atleast ask me what the problem is. Why I think I need them changed, not just give me the run around like you don't want to do your job. I am NOT happy and will not ever call them again for ANYTHING.

Terry Cox

Matt was the all time best service guy today! Brought in my avalanche that needed the battery remounted since I changed it out in the pouring rain in Virginia beach and strapped it down with a bungee cord to make it to rehoboth. He helped the girl out in her time of need. I cannot thank him enough!

Pearl Cox

Great sales experience - Tom was so patient and knowledgeable. Sealed the deal with high tech financial - Penni and her new platform were impressive. Car was ready on time. Love the new Buick Envision SUV. You would do well to give these folks a shot at selling your new or used car purchase.

Jorge Lz

Christie Worrel is amazing! She would do an amazing job getting you the best possible deal. She is a very courteous, personable, and knowledgeable about the cars she is selling. Thanks again Christie!

Brandy Timmons

Jason Snead is great! He helped me get my first brand new Tahoe. Jason was very courteous and got the job done.

Joe Rosauri

We don't keep our vehicles too long, as a result I have been to alot of dealerships. This . purchase of my 2019 Canyon Denali Diesel was one of the best all around . Clint was great, showed me 4 vehicles. He was able to answer any questions I had and I couldn't be more pleased with the whole deal . The sales manager and finance manager both were really nice, very helpful I. couldn"t ask for better all around . I will be back and will tell my friends to stop be as well . . Thanks, Joe Rosauri

Earl Nicholas

Over priced service not really friendly

Angus MacLENNAN

This was my second service (oil change) on a year old corvette and everything went very smoothly. I made the appointment over the phone, arrived on the allotted day (and time), was greeted promptly, put into their system, and escorted to the waiting area. I took advantage of the free wifi to transact some business while I waited. Appointment took an hour. No complaints, no issues, and it was free under the terms of the new car warranty.

paul cabada

I sent my wife there to buy our sons first vehicle. Since he is 20 years old and has no credit my wife and I were trying to get him the best possible finance rate we could . The used car finance manger was very unprofessional. Words were exchanged and 3 of the dealership employees got in her face and tried to intimidate her.. I will be be contacting legal representation on this ,aclu and other women rights organizations.. I guess your employees feel like real men talking down to women that way

Valerie Zenone

Since moving to Delaware I have been taking my car to Lewes Automall and have been very satisfied with their services.

S Wentz

Happy the dealership is wotking on our complications with the truck we bought here.

John Leebel

Nucar's Lewes Automall had my service done quicker than I was informed. It's great to have expectations exceeded! Keep up the great work.

Valerie Gasparovic

Good selection

Michael Reed

Service department just plain lies about everything even warranty issues..we bought a 2012 GMC terrain from them..the day my wife brought it home the engine idled erratically and made alot of noise..they convinced us that this is because of the fuel miser system and timing on these engines to save fuel it fires different then they use too..My brother bought the same exact car but in the chevy equinox form and it sounds nothing like our Terrain..same exact motor, tranny and year..so now the motor sounds like it could blow up any day and there service dept now wants us to bring it in so they can listen to it and im sure blow more smoke up our u know whats..Both my brothers equinox and the Terrain drop 2 qts of oil between changes and if you look on line every single one of these cars do the same thing...loses oil, doesnt smoke doesnt leak but darn sure is losing oil from day one..My brother gets a recall on his car from his dealer and My dealer Lewes Auto Mall is still denying the recall for our car..Chevy is in deep water and they deserve to be for allowing dealerships like Lewes Auto Mall to sell there product at all.. Sincerely, Michael Reed

John Baehman

Great dealership

Michael Settle

Rick Bruno (our Sales Professional) was outstanding. He was "client driven" and focused on ensuring that we had all the information we needed to make a purchase decision. It was because of Rick's salesmanship that we bought our new Buick Enclave on our first visit at the dealership.

Richard Havelow

Dana and Chris really made sure I was in and out quickly. I have a bit of a wonky schedule so they were very accommodating. Dana is very knowledgeable and understand why he is one of their Top Sales Associates. If you need anything get with Dana!

Dennis C.

Very good

Govvani Rosoo

STEELERSHIP...I'm all for people making a fair and honest living. But as usual folks, the one time you decided to take you car of truck back to the dealership and you leave in pain. So, my father-in-law was having a stalling issue with his truck. I knew it was an electrical problem, probably a ground and I couldn't find it. I needed the truck to be reliable for my father-in-law. It was indeed a broken wire, which the mechanic told me it took only a few minutes to find. My repair was a part I could have purchased for below $10 and installed in less that 1/2hr. The Steelesrhip price$250...$159 to find the problem and the rest for part and to install. And it didn't end there. Mysteriously, as the truck sat at the dealership, a brake line developed a leak, big puddle of brake fluid. "that'll be $400 to replace". I drove the truck home and I'll replace the $15 brake line myself. My Father-in-law was Seriously considering buying a NEW TRUCK from this dealership...Not now!!! Hello Ford F150

Renee Cartwright

My mom and I went to the dealer to look at the Buick Encore. She ended up leasing one.

Joshua Rash

Jason Snead, A+ Sold me my Chevy Malibu. Down to earth, knowledgeable, and listens to your needs. I have recommended him and I will keep doing so.

Andrew Pandolfino

Sales are super friendly, no pressure and no games

kathy fitzgerald

We highly recommend working with Debbie Wilkins on your next car purchase. She helped us get a great deal on a beautiful 2017 Chevy Trax as well as a very fair price for our trade-in. Debbie is knowledgeable, friendly and patient. (We had lots of questions.) The whole experience with the Lewes Automall team was enjoyable. No pressure. We are very happy with our Chevy!

Joshua Griffith

The work was done fast and on time but very expensive

Micaele Oliva

Dana is a cool dude. He got me in my new truck and couldn't be more happy.

Denise Adams Hamilton

I have had good service.

Louis Wittje

The absolute most frustrating experience I have ever had with a car dealership. I was told by Zac he would call me by noon. No call. I was then told he would call me by end of day. No call. He did call the next day to say to replace a small portion of breakline about 1 to 2 feet. The cost was 700.00 for my 1989 gmc pickup. Then he said it would be another 800.00 to replace the bleeder screw in my rear wheel cylinders it they were rusty. So 1500.00 for about 15 dollars in parts . After I declined the work and he had no answer why the tech said it was a 4 hour job for the small breakline alone. I'm furtunate enough to know about vehicles I didn't get scammed. I had all the break lines on an 07 gmc truck at another dealer cost me 700.00 for the entire break system line replacement. To ad insult Zac said I had to pay 70.00 for a fee to give me the ridiculous quote. If I didn't pay they would release my vehicle. BEWARE

Mark Eklund

Chaz is an awesome salesperson! I don't recall the woman's name directly across from him, but she went outside with me to go through all the buttons and features of the truck while Chaz worked on the paperwork. Great teamwork!

Kar McKeel

Buying experience was fine but think long term. They refuse to fix my brand new truck and it is under warranty. Now I have to deal with G.M. to try and get it resolved. Research service depts as well as dealer and ask others what they think of this place, I wish I had.

Chris Ash

So, I bought my truck there, which it is really nice and kinda hard to find. The salesman (chris) was pretty laid back, cool, and easy to talk to. Had little trouble financing, but they worked to find someone to finanace, and at a better rate then i thought i would get. Great. 3 days later, have been noticing a ticking noise under the hood... not good. Take it back, they say ok, we will look at, and then gave me a loaner.... wow, couldnt ask for more.... except, why didnt anyone else hear that when THEY purchased the truck. I bought it on one of those super super windy days, so i could only visually inspect. Anyway... 3 weeks later (and a couple days) i get it back.... wow. This thing is disgustingly dirty INSIDE. The driver side... the passenger side... AND the back seats... floor and seats themselves. Sand, dirt, HAIR... about 4-5 inch dark thin curly hair. I have shaved hair as well as my son... which is only people ever in that truck. I look in the back... too which i locked both tail gate and bed slider BEFORE i dropped it off, and both were unlocked upon retrieving...the motor is under the hood... not the bed. Truck has full leather interior with salt water stains running down the seats in the back now. Look underneath... bolts aren't in all the way because crossthreaded so when wind catches it... yup... gone. I was sooo happy to get this truck... and their mechanics took it for family fun for the weekend or whatever.... and then, did ... very bad (trying to refrain) work. I bought a very nice truck, and because i had to have warranty work done on it.... they thought it was their 4 wheel drive loaner vehicle. I am BEYOND mad. How would u feel to get and see that. 6Update... looked under hood and plastic positive terminal cover is busted completely off.... and where i thought battery cover..... gone. Have about a billion pictures of everything, but cant show here. SOOO mad. This is my personal vehicle i spent so much money on to drive my woman and our kids around in.... and these people took it (without permission... from me anyway) to beat up, wreck the interior.... and do whatever they wanted.

Jessica Yosko

This dealership is absolutely excellent. First time I have ever been to a dealership and not been annoyed by salesman, felt comfortable and treated with respect. Dennis was an excellent salesman and helped me find the car I wanted for the price I could afford. Dennis was very friendly and absolutely wonderful, he deserves beyond a five star just for his service expertise. Rick was wonderful also, he was able to work out an awesome deal at a excellent price and was were very accommodating! I will definitely buy another car from this team and highly recommend this dealership and team. Everyone was excellent, they deserve above a 5 star rating.

Julius Green

I was surprised at the time it would take to reattached the plastic around the head light and that I was not offered a loaner. I was also surprised by the extra $10 that the oil changed cost after having read the mat with a stated price and no reference to the two extra quarts of oil that my truck took. While both of these are somewhat minor it makes me wonder if another dealership might be more accommodating and up front about the cost to my vehicle when I referenced the price when I made the appointment.

Tim Miller

Fast service at a good price.

James Emore

Just purchased a used SUV from I.G. Burton of Lewes, DE. I worked with Glenn Kempinski in sales who responded to all my questions and requests for information, including pictures, in a very timely manner. I did all this from 1000 miles away. The entire process could not have gone more smoothly, all the way down to the shipper used by Burton, Auto Express, who brought the vehicle to my home. Thanks to Glenn, other Burton staff, and Auto Express for a very satisfactory experience.

Lisa Blanchfield

Mike James is the best salesman. He works with you from beginning to end. He answers any questions you have and if he doesn't know he finds out the answer. He brought the most awesome 2019 GMC Yukon to me and the paperwork was done at my house. He makes it convenient for you. Since 2001 I have been buying my vehicles from Mike. Great Salesman! Great Guy!

Tracey Keller

My husband and I were truly amazed with the customer service, integrity and knowledge of the vehicle by our sales associate, Rob Fowler. We were impressed at the honest and friendly manner we were shown by all employees. The sales manager Rick and finacial manager Kim truly made the car buying experience a pleasure. THANK YOU! IG Burton Auto mall team we will be back soon when our 2 teenagers need cars!!

Diane Cooke

Recently I purchased a VW Convertible at the Lewes Automall. (bucket list item check) My experience was very positive because I had the pleasure of working with Deb Wilkins. I called Deb in advance and on one of the rainiest days we've had this spring, to name a few, Deb had brought the car under the protection of a carport and was just a delight to work with. Even when I started to get "cold feet," she didn't pressure me at all. She was patient and a great listener and before I knew it I was happily purchasing my dream car. Thank you Deb, you are the best and I wish you well. I know for sure that you are going to sell a lot of cars. You make it so easy.

Donna Shea

Easy to make a convenient appointment. Arrived 10 minutes early, a service rep took me right away. Had my paperwork ready and knew I was waiting for the work. Less than an hour later it was completed, job was fully explained, and I was out the door. Exceptional service!

Michelle Gleason

I was only here for a boat show

Hal Scholer

Awesome dealership,, best experience I have ever had with the purchase of a new vehicle. My salesman Dana went way above and beyond to meet my needs..

Chad Rebhun

I was in the market for a corvette but couldn’t find the correct deal. I ended up finding on online here and called about it. I was met by a corvette enthusiast, and owner himself, Dana Cera. He was spirited over the phone to say the least and you can tell he had a passion for these amazing machines. He got me a perfect deal on the vette I wanted. He knew all about the car, available accessories, and best prices to get them. He got me hooked up with a Z06 body kit for the stingray which absolutely took the car to another level! They didn’t get the body kit on by the weekend so Dana had the car delivered to me two hours away. I never thought I would buy a car online but Dana made the process as easy and amazing as possible. He was always available and helped me every step of the way. I would buy a vette from him any day... and I am sure I will in the future.

Fran Keene

Excellent

Charles Stanislav

A very smooth and effective purchase with no undue pressure resulting in a prompt selection of the vehicle desired. Thank you all for your courtesy and help. Charles J Stanislav

Stephen M. Dundon

Thanks to Patty and JB my buying experience was a positive one.

Bruce Herbert

The collision shop did a great job, it took a little longer than what was promised but they found more damage. Thank you Tony and all that worked on my truck for a great job.

david herring

Great service in a timely matter. I set appointment, they reminded and confirmed a day in advance. All went great! Thank you fir the excellent service!

Boog O'Shea

I just bought a 2017 Volt. Debbie and JB were an absolute pleasure to work with. Debbie kept me well informed on the build progress of my vehicle. She returned my calls promptly. The car when I picked it up was prepared to perfection. I would recommend them to my friends in a heartbeat!

bill h

After reading the reviews it seems your safe taking it there for repairs if you have a new car. If your repairing an older one, maybe not so much? I have an older Buick so I figured they would know what to do with it since they are a Buick dealer. They kept the car for weeks. Im not unreasonable if a car needs time to fix. I just could not believe a Buick would take weeks to fix. After paying a premium for parts and labor, my new battery cables had the plastic covers cut off of them. They also told me they were going to replace my fuel filter. I recently found out it was never done and I was charged for it. They never addressed the battery cables and after the fuel filter incident, I wonder what else was a bogus charge. Not a good experience at all. The whole time I just felt powerless and strung along. I don't think this is a vicious review I am just stating what happened in my case.

Greg Pappas

We stopped in to look at a used Jeep on the lot. Happen to run into Mark Greytak. Next thing I know we are signing paperwork. Mark and MJ (manager) were actually a pleasure to deal with. Very professional, not pushy at all and cooperative. Pricing was fair. After purchasing vehicle, noticed a few minor issues. Called Mark and he was extremely helpful and all issues resolved painlessly. I'd purchase from IGB again and specifically, Mark Greytak will be our salesman.

Ray Donaldson

Change engine oil warning came on . . drove by and luckily they were able to squeeze my issue between other appointments. Was extremely happy and satisfied. They have a super crew at I.G. Burton in Lewes, DE.

Anonymous Unknown

Agreed please go elsewhere. Took my car to them on a job that was supposed to take 6 days ( their words). They have now had my car for over a month. Whenever I call to check up on it I'm told it'll probably be another week. It'll be four times now that they've done this next week. I will never again make the mistake of taking my vehicle to them again. I'm confident now that all the positive reviews must come from employees.

hilary stanhope

Helpful for a needed oil change although we got there midweek at noon and all the mechanics had gone to lunch

John Randall

The Sales Mgr - Chris & Sales Repr - Sam were professional, knowledgeable of the product and worked with me on my truck purchase - I felt comfortable with making my decision to purchase at IG Burton & the dealership will also be handling my service needs. I would not hesitate to recommend Sales Repr Chris Berndes to folks seeking a GMC vehicle at IG Burton - Lewes..

Darrel Jackson

Have purchased 3 new Chevy's from I G Burton. Always great service and friendly staff.

Floyd Bucci

bad

Nancy Morgan

I came into the dealership for car sevice and for help because when I was in PA, I accidentally connected with the corner of the railing in my garage! Also I had had some car magnets on the back of my car and when I removed them, the black magnet part of one of them stayed stuck to my car, Tony Norwood assisted me with both professionalism and knowledge! He gave me excellent advice and service! The service I received today was outstanding! The black magnet residue is gone from the back of my car and the touch-up paint is ordered! I will most certainly be recommending Tony and the Lewes Automall to all my friends and family!

Miles Goodall

Very satisfied with both sales and service

Stacy Paulsen

I loved the attention Christie gave to us. We hadn't planned on buying a vehicle that day, we just wanted to look, to get an idea of what the options were. Although she couldn't locate the color that we wanted, she did pull a few others around, showing us the kind of car with the type of engine that we wanted. I've always bought Chevys, and thought I wanted a Traverse or an Equinox. I then asked about the GMC equivalent of the Equinox and she found one in a price that we couldn't turn down. I LOVE MY NEW TERRAIN! Thank you Christie for not pressuring us and being patient with us - after all, it's been 19 years since I bought my Tahoe - and it's still going strong! The entire team was excellent - no pressure, no hassles, all upfront, and we didn't feel like we were being taken for a ride. Thank you IG Burton Lewes Auto Mall, we'll do business again!

Amy Thomas

Bought an Armada from Ron in used department. Highly recommend this salesman. Great communication

Sean Finney

Absolutely terrible experience at Nucar's Lewes Automall. If I was allowed to give them zero stars I would. I had a decent scrape on the back left corner of my vehicle and Nucar was the closest body shop that was certified by my insurance company. I took it there for a estimate and was told it should be 2-3 day's before my vehicle was ready for pick up. After the fourth day they told me they were really busy and that my car wouldn't be ready until next week. The following week I picked up my car (after 8 days..) and to my untrained eye all looked good. I then had a friend who works for a auto body shop inspect my vehicle and he found 3 massive flaws. They broke one of the tabs on my bumper so that the corner was not securely in place. They failed to install the clips that hold my right rear tail light in place so that it moved around when lightly touched. They completely snapped the left taillight clips. Once again so the taillight moved around when lightly touched. I now have to take my vehicle to another body shop, have them fix the issues, pay for a rental car and wait another week for the broken clips to come in the mail. Avoid taking your car here at all costs. They did not tell me about any of these problems and took advantage of a naive customer.

Cheri Isles

Debbie Wilkins was patient and helpful. When looking for a truck, she thoroughly explained the options and upgrades for the Silverado. Debbie assisted us through the entire process, from purchase, trade-in, and financing, to the insurance, tags, and set-up of the blue tooth. We had several questions a month after purchase and she made herself available to help. We are very happy with our purchase and highly recommend Debbie!

Richard Stenson

Great to deal with. Good people.

Delores Jardina

My wife loves her new Buick Encore, when she was unable to start it as a result of a dead battery we called the service department at the Lewes Auto Mall. A service employee came to our home in a matter of an hour and jumped the battery. I drove the car to the service department and was driven back home. A few hours later I received a call telling me the car was ready, but was told they could not find the problem for the dead battery. When I went in to pick up the car Bryan Reynolds, who I have known since his first day many years ago met me and suggested I leave the car over night for more diagnostic tests. The next day I called Bryan and he assured me the problem was resolved. Thanks Bryan for going the extra miles..... Joe and Joann Jardina

Carl

I recently purchased a pickup at this dealership. Sam Brandes was my salesperson and he did a great job making the purchase hassle free and in a timely manner. I did not have to experience sitting in an office/cubicle staring at the walls, while Sam went to work out the final pricing. The sales manager came to me and we made an agreement. I am very pleased with the sales staff and hope to receive the same courteous and efficient assistance from the service staff, in the future. Thanks again!

Don Gaul

Very excited now that it's an IG Burton dealership!

Isaiah Dixon

They do a great job at repairing cars, but they are somewhat low in staff. I had one of my cars fixed here due to a deer hitting my front bumper and in less than a week they fixed it and made it look like it was a brand new car.

Theresa Bradley

Dana was the best sellsman, I've come n contact with. Thanks

Wendy Kovin

I saw an ad for a Chrysler Town & Country Van I was looking for at Burton's. I made an appointment and they were standing in the doorway waiting for me when I arrived. Most places made me stand around forever before being acknowledged. We went right to the vehicle, checked it out, and proceeded to the office. My credit was not great but they worked it all out and did it quickly. I hate standing around anywhere and esp. car dealerships! I got a good deal with payments less than what I asked for!

Christina schwobelr

love the service in the shop. ask for Eric

Carla Kinsella

Julia was wonderful with my daughter, a new driver. Excellent, professional manner

Daniel MacDonald

Very short wait with appointment. Diagnosed and made recommendations with no charge.

mark shamleffer

Worst dealership I have had the displeasure of dealing with. To call them thieves would be kind. I bought a vehicle from them, certified pre owned, that had transmission issues I felt were very unsafe for my family. I brought it in on more than one occasion to have them address it. First they said they couldn’t duplicate it, then when I pressed the issue I was told it is a normal characteristic of the vehicle and they are not going to repair. I was so fed up I let them convince me to give it back to them after 4 months and a $4000 loss on my original trade for a brand new one that they assured me has no such quirks in the transmission. They lied! It has been in there shop twice for issues. The first time they said there is a problem and attempted to repair it. When I picked it up I was told to drive it a while and if it is not fixed to bring it back and they will try again. They lied! Now they say it is normal and they won’t fix it. I hope you notice a trend with how they operate. Aside from that, salesman Clint and manager Chris will pretend like they are trying to help but after them telling me how they both have had the same vehicles with the same issues I figured it out. Lies! They even got confused and starting mentioning the wrong vehicle they had and what it was doing. We are all out to make money and provide for our families but I would never lie to achieve this. It is very apparent customer service accounts for nothing at this dealer and I strongly recommend you shop elsewhere. If my own experience is not enough to convince you, ask around. I have started to ask others what they think of this dealer and I can tell you 9 out of 10 I have asked who have dealt with them told me they learned their lesson and would never go back.

Sean Donohue

#####DONT TRUST IG BURTON##### Horrible customer service! Brought my car to repaired after an accident. Did a horrible job repairing vehicle and defrauded my insurance company. Don't trust them they are absolute sorry excuse for a dealership and have absolutely zero integrity. I would not recommend any one purchasing or servicing any cars with them.

Walter Rebele

I scheduled an oil change for my 2017 Chevy 3500 pick up. When I arrived for the appointment, I was informed that they could not do the service since one of their lifts was out service and the other was in use. I asked why I had not received a phone call to cancel the appointment. The service manager explained that they had no was to know what vehicles would be coming it. I told him to turn around and look at his computer log. There was my appointment clearly showing my 2017 Chevy 3500. Don't waste your time with these people, they are not professional.

Stanley Clark

First oil change and service on my new silverado. Great experience and would recommend.

Tom D

Was told no very busy could nod make an appointment for oil change, went online and made a 12 noon appointment.. Hummm. Rep was confused when I dropped the vehicle off, said All my guys are out to lunch.. Why have a booking for noon when you can not full fill the obligation at the time? Good thing it was a free oil change or Jiffy Lube 1/2 mile away would have my $$.

Gail Spitler

Dropped my car off Saturday because of motor problem and they fixed it Monday