Reviews of i.g. Burton Chevrolet of Milford (Car Concessionaire)

John Valenti

Was the most pleasant car buying experience ever!! Kyle Robbins a top notch salesman very up front with everything no hidden fees and stayed late to finish the deal!! I highly recommend buying a car with I. G. BURTON everyone was very professional and very attentive to what we wanted and could afford.

Joe Murray

We experienced some mechanical problems leaving the beach for Pennsylvania last Friday. We stopped in their Rehoboth location and they were booked solid so the gentleman called the Milford location and Janice agreed to squeeze us in. Janice couldn't have been more helpful and accommodating. They had us back on the road in a few hours. By the way we had our dog (75 lb Golden Retriever) and they couldn't be nicer to her. After dog treats and some water and an air-conditioned service waiting area it was hard to get her back in the Tahoe. It's no wonder why they have been in business almost 100 yrs. I didn't mention it to Janice but our company has about 15 vehicles on the road and they are all Chevy's. I think we will keep it that way. Thanks to all at i.g. Burton for making a potential bad situation for our family at little less painful.

Ann Jones

When I got my oil changed and tires check out. My car running really good.

Amber Messinger

Mr. Bennett was so helpful with finding me a nice, used car. He kept within my budget and got me into a beautiful blue Kia Forte. I will definitely come back to I.G. Burton and Mr. Bennett when it comes time for a brand new car!

Keesha Chandler

I took my car to the dealership because my purge valve was experiencing a leak, I scheduled an appointment and dropped my car off in the morning and was told it’ll be done before the day was over...WRONG! They kept my car until the afternoon the next day. I get my car and they explain all that’s wrong and what I needed to get done. I thought they looked out because they fixed other things that was wrong with my car that fell under my warranty....once again WRONG! 3 months later my car starts sputtering and my traction light comes on. I took it to a shop and they told me that my car was misfiring. They pulled the part out the IG replaced and one of my boots was broken and someone at IG burton felt the need to DUCT TAPE the one that was broke in cylinder one instead of just getting a new part and starting over. I don’t know if this was done because I am a woman or if the mechanics are just that careless but believe me when I say that I will never ever take my car back to this dealership and if you are smart you wouldn’t let them touch your car either.

Kelly Stapleford

Service with a smile and never pushy

DENEEN DOWNING

I HAVE HAD SOME PREVIOUS EXPERIENCE WITH I G BURTON AND HAVE NOT BEEN HAPPY WITH NONE.....I WISH I COULD RATE THEM WITH A ZERO STAR..... STAFF IS VERY UNFRIENDLY AND UNPROFESSIONAL. I THINK IT IS VERY RUDE TO DISCONNECT WITH THE OTHER PARTY ON THE OTHER END PHONE WITH OUT EVENING SAYING BYE.....THE IGNORANCE OF THE SERVICE DEPARTMENT. I PERSONALLY THINK THESE PEOPLE ARE VERY PREJUDICE. I AM GRATEFUL THAT I FOUND SOMEWHERE ELSE TO HAVE MY BRAKES REPAIRED AND THEY HAVE ALSO GAINED MY BUSINESS WHEN I PURCHASE ANOTHER VEHICLE... SMH...2019 IGNORANCE AT IT'S BEST

April Mahoney

I personally had a great experience working with Jim Bennett at I.G. Burton. He got me everything I wanted. If you are in need of a new car go in and ask for Jim, he's a great guy!

Tina Meekins

Great experience with Amanda Facciolo!! We first saw our vehicle on the internet and traveled over an hour to inquire about it. Amanda was a professional salesperson and made the whole transaction smooth and quick. The entire I.g Burton team was great and we will be referring all our friends and family!!!

Peggy Saxton

excellent customer service! Thank you!

BETTY ELAINE Wallace

Good job quick and kind

Pattie Kretschmer

We had such a great experience with buying our 2019 Silverado 1500 (review below) that we went back 3 weeks later and purchased a 2019 Malibu, Tom Kashner went above and beyond not to mention his follow up calls and texts after the purchase. Mark Ivy in finance was very helpful and took the time to explain the purchase documents to us. Thank you again we could not be any more pleased with the buying, trading in and overall IG Burton, Milford DE experience. We had an awesome experience purchasing our 2019 Silverado 1500. Thank you Dave Wilson for making our buying experience easy and quick.

Brenda Pleasanton

Mike James is the best salesman in the business ! Always a pleasant experience working with him and Mark Ivy. Will always buy my vehicles from Mike.

Gregory Mcdaniels

Many vehicles to choose from. But whole experience took too long . 5 hours .Other than that ,I am satisfied .

Adam Warner

Wayne was very helpful and went above and beyond to ensure my truck could be scheduled for service.

Jason Riddagh

Lots of dealers can beat a burton deal

MPaul Traynor

I bought a used Explorer from Ron a couple of weeks ago, I looked at the vehicle a week or so before I bought it, on my first visit I felt no pressure from Ron, he was pleasant, direct and laid back... unusual in a dealership. I got one follow up call, other places were doing everything they could to get me to "buy today" when I told them I had other vehicles to see, many talked to me like I knew nothing about buying a car!.. and then blew my phone up every day after I left. I could have bought a used Explorer anywhere but I went back because Ron didn't do the above. He knew I was serious but didn't feed me a bunch of nonsense to make the sale. Also I'm in Maryland, other large dealers said I would have to get my vehicle inspected on my time with my money but they would refund the cost of any necessary repairs!?.... Ron sent a driver to my house in MD who left me a loaner while they took care of my state inspection!.... I'll be in the market for a BMW in a few months, I know who I'm calling first!

Michelle Gilbert

Bought my car here and have had it serviced here every time. Had nothing but great service everytime I've come. Mike James is an awesome sales guy!

Jessica Kiesel

#julieharlow is truly an asset to the IG Burton team. She went above and beyond to make sure I found the perfect car and I’m so happy with my new Jeep. Big thanks to #LauraSchaffer as well! To anyone looking for a new or used vehicle, ask for Julie. She won’t let you down!

Real Chuck

Greatest car dealer ever

Jyair Battin

Giving them 1 star because overall the car i guess is a pretty decent car (kia optima 2015 ex gdi) and i had no credit but they still found a way to help me finance and get the car. i give credit when its due. Just recently got it, probably had it for a couple weeks now brakes or rotors started squeaking bad i asked them for help with that because i just got the car and honestly i dont think i should have to pay anything to get them fixed. After a week of trying to get answers on help for the brakes or whatever it was that was making it squeak loudly i finally was able to bring my car their for them to look at it and fix the issue and they said it was the 2 front rotors and replaced them and that actually gave the front rotors problems it didn't have and i paid 150 for that. I also mentioned how the car started to shake when it was in idle and even sent a video of how the engine sometimes sounded which was not normal unfortunately that was ignored. When i gave them the money for “fixing” the squeaking sound on the way home from the dealership the car again started squeaking loudly come to find out its coming from the back tires. They got my money for the front rotors and i wont go back to their again to get my car “fixed” unless its for FREE. Also the car had no antenna cover when i got it but they said they had already ordered the cover and when it arrived they would let me know after weeks of waiting for that cover my attempt to put it on came to a very fast conclusion which was the cover that they had gave me wasnt even the right cover for the car and did not fit or work at all basically it was useless and on top of that the antenna piece was broken meaning i’d need a whole new replacement not just a cover and my car shut off on me twice with the oil light, engine light, and battery light coming on.

Al Liquorpus

Ok first thing I have to say is I was helped by a wonderful woman named Julie when I purchased my vehicle, and I have not one bad thing to day about her. As far as the dealership, well that's another story. I purchased my used SUV from here because I thought I was getting a great deal, turns out, don't believe what they tell you. After the purchase,which had a pretty clean Carfax, I drive the vehicle home and, yes it's my own fault for not getting it done first, I have my mechanic look it over telling me it had substantial front end work done on it. Ok so buyer beware. I should have know something was up when the finance guy tells me, I'm responsible for getting it ready for inspection in NY because for some reason the vehicles never pass first inspection. Well guess what, he was 100% right. Turns out they only fix what they want when they sell you a used car. Now I'm stuck paying over 800 dollars for lower ball joints on top of what I thought was a good deal. Seems like next time I want to be scammed by a dealership I'll just stay in my home area, at least then I could show up and argue with them instead of having to drive 5 hours, and to think originally I was ready and willing to return there to purchase my next vehicle. I don't see that happening in any near future. So in the end, if you buy used from here, have your mechanic check it out first. Save yourself the headache.

FatBoi06 Harley FSTFI

I've been buying and servicing my vehicles here for years. Big reason, because they stand behind everything the say a do. Sales and Service

Anthony Clark

Great experience salesman didn't hover. I'm highly satisfied with my experience with IG Burton like a buzzard.

Kenzie Thursby

I had an extremely unfortunate event with my 2010 Chevy Equinox where my transmission went out. I had taken it to this location for prior service and decided to have it towed here to see what we could do. Unfortunately I needed a whole new transmission and I couldn't afford that, and it didn't make sense to put that money into it. I also still owed over 8k on it so I was at a loss on what I could possibly do or afford with that kind of negative equity. That's when the service department referred me to MIKE JAMES and he was amazing. He understood my situation and did not once try to take advantage of me. He managed to keep me in my price range by getting me a rebate on a brand new 2019 Chevy Cruze. Mark Ivy was the finance guy and also amazing. I'm so happy that Mike didn't push me anywhere outside my comfort zone and still got me into a reliable car within my budget including my negative equity. These guys really saved the day and my wallet.

Elizabeth Roop

Tried shop for a car and the car they showed me had a broken radio and was told it must of just happened. Needless to say left without purchasing a car

Michael Allen Scott

Money hungry rude people !!!

Joe Coughlin

My experience was with your repair facility. It took longer than originally stated but yes I was told this may be the case if, once the area was disassembled, it was noted more parts may be required. This was the case but it was the delay between the shop and the ins. carrier. All worked our excellently and Alex, my primary contact at the shop was super to work with. He is a great reference for your IG Burton brand.

Janet Argo

Got oil change, done quickly and nice people. Bought my car there

Phil Saxe

Here for service... always on time and never unnecessary extras

Michael Landry

Clean, friendly staff, and large inventory.

Steven Willey

Poor service, high prices ,shop in Maryland better deals....dealerships charges prices like your from ny, nj, Pa or other high paying states ...people in Delaware don't make that kind of money....you want to throw away money go to ig burton in Milford...i promise they will take all your money plus more

Vaibhav Patel

Walked in to the Chevrolet dealership after my car service from BMW on the 25th. No receptionist Around 11 Am. I walk around for 10 minuets. All the sales people are in the office on the computer. No sense of attention on the sales floor. I’m the only guy their with one Corvette on the sales floor. I grab the suburban book and walked out. Im in the marker for a biger car and wanted to see the inventory and price. Didn’t happen yesterday. Maybe it was just a bad day and bad time. Still in that kind of business no excuse .

Gwendolyn Conaway

The dealership itself is great. I have purchased two vehicles from there. However, the service department is lacking in customer service.

Lacey Haasen

Loved my 2016 Chevy Malibu up until recently. Eddie Reader helped get me into this car and he was wonderful my issue has been with service. The stabilitrak and check engine light came on right before an across country trip. I called saying I wanted that looked at and everything checked to make sure this car was in good shape for the trip. Waited all day had to call before they closed to ask when I could get my car and was told that they planned to keep it for a few days I needed a new engine but that would be under warranty. When I picked up my car I was charged for a oil change as if being without a car for a week and the inconvenience wasn't enough. Got down the road and had to turn around and take my car back because the AC no longer. They said something tore while putting engine in and fixed that the same day for me. Now 2 weeks later my check engine light and stabilitrak light comes back on. Same issue before when I needed a engine. Apparently a clamp was loose and fluids were leaking. I bought this car because I needed something more reliable now I really just want to get rid of it before I have to start paying out of pocket to fix a practically new car.

Dave Arbaugh

I recently did a review after service to my truck and a sit down meeting with a sales person, I feel that i may have been unfair in my review. IG BURTON has always worked with me and has tried to give me the best and most fair deal as possible. True that some of the salesman that i have worked with for years are no longer there or have been transferred to another part of the company. I would like to say that the new sales person that i recently worked with has gone above and beyond. I look forward to continue my relationship with the dealership in sales to come. One day my son will also be working with IG BURTON on buying his trucks. THANK YOU SO MUCH DAVE ARBAUGH

James Rolling

Super great service department and really nice and helpful people!!!

Jesse Millman II

Good Vehicles, Prices and Service.

Mille Boc

Experience was good! Phil my mechanic is awesome. Was waiting for me when I got there. Wayne was on stop of everything this morning.

Joseph Schoepfer

My Salesman Jim was very professional and answered all my questions.

Dennis Sullivan

My transmission in my truck failed traveling from NJ to the Outer Banks for vacation. Another local Chevy dealer refused to even scan it for codes. I showed up at Ig Burton and explained my situation. They were working on it within 15 minutes. They sent someone on a two hour round trip to pick up a torque converter. I was back on the road with a new torque converter by 430 that afternoon. They saved my vacation and fixed my truck!

Jeffery Malatsts

Cadillac problem

Tim Reed

Great Service

Justin Dittman

Went in with my father and bought a 2017 f250 the salesperson was great nice to work with the manager Dave was a pretty decent guy only problem I have with him is after he said a price it had magically increased 2000 dollars during the closing of sale the main issue was the finance woman was very rude at first when I asked Dave if he could finish the deal because I didn't like her attitude she turned right around and became the nicest person you'd meet. The buying experience here is your average car dealer ig burton likes to claim it values customers first but that is not the case they are just the same as other dealers. In conclusion I'd buy another vehicle from them but not the first or second place I'd go.

Michael Spangler

I bought my Chevy Colorado from IG Burton and I am very happy with my decision. All the sales people, finance, and service were professional and happy to help. My salesperson, Julie Harlow, was excellent and made sure I had all the information I needed to make the best decision.

Jo Ann Brock-Preisler

I have to say this was one of the best car buying experiences. Nate,Jim, and Dylan were very professional,friendly,and courteous. No hassles no pressure. The whole process was easy and I love my new BMW.

Richard Vogel

Ok dealarship

Joe Rosauri

Pretty good experience buying a used vehicle there I have purchased before at the Mercedes location and no problem. My salesman was great the finance guy was great and the insurance woman as well. Detail really clean the truck up nice and they filled it up. The sales manager was a little too typical car salesman , told me my trade wasn't worth anything and that the blue books numbers that I was looking at were no good.He also quoted me a rate which never came through and then left for the day. Overall happy with my purchase.

Natalie Mcfeaters

I had recalls on my car and I sat there for an hour for them to tell me they ordered the wrong parts and I still haven't heard from them.

BrandonF .

Bought 3 vehicles from here now. All have been pleasant experiences. Mike James is the best.

John Pleasanton

Ok

Tomie Kay Morse

With scheduled 1st appointment of the day for oil change and new fuel filter waited for over an hour and bill was over $200...slow service at my expense...

Kelly Owens

Bad service and they will rip you off

Jennifer DeLucia

John Dodd was very pleasant and attentive. He help me find the right car for me.

NOBLE GILBERTSON

Julie Harlow did a great job. Very pleasant to deal with.

Julie Henderson

Great people to work with.

Frank Milford

Always a good experience, long time customer

Jenn Mills

After a little hiccup, i have to say they truly took care of me. When they responded to my email within minutes from a hiccup few days prior to my purchase, they promised to take care of me. They were amazing to work with and I 110% recommend IG Burton Milford. My hubby couldn’t make it to sign papers so not only were they ok with that, my now salesman came to our house for him to sign later that night. Amazing customer service: meaning the CEO Charles, COO MJ, two managers Mark & JB, finance (even though dolphin fan), lol had to Mark and salesman Tom. They truly care about there customers and will do their best. Thank you to all. I love my Tahoe.

Brad Stacy Rohde

Hi we were traveling with our camper and our truck which had a component fail as we arrived at the campground road .Fortunately we limped in on sat I bought a scanner and called around for parts.By luck I spoke with Mitch B in sales who had gone way out of his way to contact other parts departments in your network and put me in touch with them we were lucky to have my wife’s car along and I was able to make the repair sun and back home Mitch texted me along this journey all I can say is wow I m not sure which dealership he’s in but people like Mitch restore the faith in mankind thank you Mitch when I buy again I think I’ll make the drive

Jan Bennett

SERVICE was fast and done right

brittany butler

I personally have had great experience here. In early June, I decided that I really wanted a Camaro. I'm only 20, so I figured that I wouldn't be able to afford a new 2015. I was riding by I.G Burton, and seen a white one that had black stripes. I stopped, but only to test drive it. I walked in, and walked right to Matt Burgess (who is great!) and told him that I wanted to test drive the one out front, and he didn't waste no time to grab the keys, and I absolutely fell in love with the car. Afterwards, he took my information, and I promised I would be back later that week. I brought my mom to help with my first "official" car purchase by myself. I told Matt where I needed to be as far as my payments, he worked numbers and did everything he could for me. The only thing that seemed to take the longest was waiting to hear back from the banks because no one wanted to take me because I have never purchased a car before, although my credit score is EXTREMELY good for being 20. After having a bank approve me, the ball started to roll, and I could have not been more happier. The finance guy (whose name I cannot remember) was funny, and made me feel right at home. I would definitely recommend working with Matt!

Kawee Egerson

I went there one day with my caregiver

DOUG ANANIA

Don't go their,,trust Me...dont go their

Walter Schad

I was traveling from New York and suddenly had a mishap with my 2015 camaro ZL-1. I had the car flatbeded to the nearest Chevy dealer, IG Burton. I met with service advisor Zach Weiss and explained my problem and my urgency to get back to NY. Right away I felt Zach understood my concerns, worked with me with the unique problems I had and immediately started to help me solve my issues. Everything came together quickly and I was on my way. I was impressed with Zach Weiss and the whole service dept at IG Burton and I will be buying my next car there.

Francisco Bowling

Very pleased

Mike Bennett

Salesman went above and beyond.

rick elton

I had an appointment at 4:00 pm to have just oil and filter changed,arrived at 3:50 pm. One hour later I was able to leave.....it took one hour to change the oil and filter, they would never make it in NASCAR

Evans Armantrading

I love how detailed Eli and his team was. They explained what was wrong and even when the vehicle took longer than expected, I was given a loaner. Phenomenal customer service!

Megan Nagle

Nice place

Darryl Kellam

I love this place

Katherine Pritchett

Always great service

Lucille Carter

Great Buying Experience. Was referred by someone who had purchased two vehicles from there. Our salesman, Mike James, and the finance person, Mark Ivy, treated us right. We got a nice deal on a used truck. I would recommend the I.G. Burton Chevrolet dealership to friends and family without reservation. I think they are a dealership want to do the right thing by their customers.

Jenna Anderson

Matt McConaghy is by far the best!!! He made the car buying process SO easy. Matt was able to get me exactly what I wanted without going out of my budget. He has helped me with two cars, as well as my boyfriend's new truck! He goes more than out of his way to make his customers feel like family, and happy the entire time! I would recommend Matt to anyone in the market!

Donald Seymore

They trudit me Like a value customer

Blake Weber

Great car buying experience I highly recommend.

Chris Delgado

Have a great sales person.

dorthi parke

friendly, helpful, you feel like your part of the family

Tammy Brown

Bought a 2011 Chevy Cruze and have been back three times to get it fixed

Veronica Sivels

Overall this dealership is not so bad. The service department is horrible. I've had nothing but issues with using your service department. I continue to go there for service as I like to take my vehicle where I purchase it and that's why I continue to go there, but definitely not for the services provided by this department within the dealership.

Craig Stonesifer

I just purchased a new 2019 Chevrolet 3500 High Country. Julie Harlow was my sale agent and I couldn't have received better assistance.

Jordan McGowan

I have bought two vehicles for the dealership with zero complaints. Both from Rango. Always top notch customer service. I love my 2007 Ram.

Amy Hall

We ran into a travel emergency on Memorial Day Weekend that we thought we were stuck in. We called the Service Department nearly a hour before closing and they graciously agreed to look at our vehicle. The Service Manager, Jeremy, was extremely nice and explained everything to us and had us on our way within the hour. This could have been a nightmare but they helped us out so we could continue our trip.

Colin Smith

Great place would visit again

Retro

Great service !!!!!!!

Manish Kumbhare

Went to Buy a car. The salesperson, Ariel, was courteous. We made an offer and Ariel brought in a counter offer. All that was ok and then the Manager Vincent came to talk and he was downright rude. His words were - "Its either this offer or the door". Think about it - this is a dealership whose manager shows the customers the door. The salesperson had an aghast look on his face and shaking his head. No wonder the car has not been sold for last 6 months. Don't know how IG Burton has been in the business for so long - maybe it depends on the masochist customers who like to be demeaned.

Karen schreiber

Awesome experience with Rango Millway! We have purchased multiple vehicles to include a business vehicle.

Becky Ball

I had an issue with a window. I did have to wait a while, but when my car was finally ready they didn’t pretend like I hadn’t been there a while and were very apologetic about the time and the cost of the repairs.

Deborah Felmey

Customer Service is wonderful. Took the car for the regularly scheduled oil change and tire rotation. Appointment personnel were wonderful, received email reminders of the upcoming appointment and service was prompt. Waiting room is comfortable.

Taylor Quillin

Matt in sales at the Jeep location was very unprofessional and nasty after Preston was able to beat IG Burtons deal.

Chuck Berrie

Jim Bennett is the best

Charles Bolden

Jim "Bowtie" Bennett did an outstanding job with our Silverado purchase!

William Schatzman

Don't expect service after the sale from this dealership. If you travel there for a deal take it and get service somewhere else.

Jennifer Dieste

I can't say enough wonderful things about this dealership. From MJ, to Walt and Mark... they truly are the best guys ever. They make everything absolutely seamless.

Weber iMac

Great buying experience, the manager even took me on the appraisal ride of my trade. A very transparent process!