Reviews of i.g. Burton BMW of Milford (Car Concessionaire)

Justin Martin

Stopped in and was helped by Kelly. She was very helpful and information. If you are in the area and looking for a vehicle make sure you talk to her!

Ray Glick

Our experience is exceptional in every way The vehicle reflects the true Quality and attention detail that Is BMW

taylor moore

Great dealership! Wonderful people to work with.

Steve Si

I bought three cars from them they must be doing something right

Paul Cullen

We just purchased a 2011 GLK350 from IG Burton and couldn't be happier with the process. Quick and easy!! Plus the car is amazing....Thank you John Dowd for everything.

Sammy Munoz

Bomb place to buy a car from. Will never regret my decision to visit this dealership.

Tracy Lee

My salesman Brian & the general manager Rick were both great to deal with. We were in and out in about an hour. I would definitely purchase from them again.

Phil G

IG Burton Mercedes Service dept. was very disappointing. This is my 3rd year dealing with them and I have yet to have a good experience. I truly believe the issue for me is that we don't go for all of the add on sales that they push. Once they realize it is going to be just a service it turns into a totally different attitude. One time they tried to push/sell us a tire rotation on my wife's 2011 E350 coupe (2wd). My issue is it is not possible to rotate those tires because they are directional and different sizes frt to rear. My thought is that owning a luxury vehicle the dealer would keep the customer happy. As a previous Genesis owner I can say that IG Burton Service could take a lesson on customer service from Genesis. Please understand my issue is only with the service dept.. The Sales and showroom are excellent, could not ask for better service!!! My household has service due on 2 Mercedes within the next 25 days, can you guess who will not be getting our business.

Nelson Mesick II

Trevor and Fred are awesome to work with, thank you for your help!

Debbie Sanders

Thank you Dan Jones for your exceptional service!! You made sure we were completely satisfied and continue to check in.....you are hands down the best salesman we've ever dealt with!!

Kelly Stapleford

Five star service service with a smile ..never pushy

Amaproracin .

The service here at Ig Burton BMW is top notch.. Kurt the sales Manager knows how to make you feel at home and doesn't pressure you to make a decision on the spot. You can go to him with any question about BMW and he will have a answer for you. and will go above and beyond to get you in a car that you want!! Rick the finance guy was a pleasure to deal with while signing my paper work and also works really hard at getting you the best Rate. Lisa the services manager is very knowledgeable when it comes to problems with your BMW and when it comes to servicing. She works really hard at getting your car in and out in a timely manor. She understands the importance of time management an making you feel you are in good hands. The service tech Justin that worked on my car was top notch as well. He informed me of up come things to look out for they may be any issue with my BMW and to give him a call right away when and if they start to happen.. Only the best at IG burtons! .. over all rating 10.

Carl Edmonson

Customer service is exceptional!

Angela Edmundson

Great customer service,

David Alexander

I found my sales person Nikki Gough and the financial person to both be very professional, knowledgeable efficient and they made the car buying experience effortless. If you go there ask for Nikki.

Joshua Bushey

The reason I am a repeat IG Burton BMW customer is because of John Dyes and Kurt Retzlaff , they both went above and beyond to get me in the vehicle I wanted. When I bought a new vehicle several years ago, Kurt's sales team wasn't pushy and was super helpful. Over the past few years John and Kurt have made me feel as though I am one of their best customers, even though I'm in an entry level BMW. They always make me feel like my concerns are legitimate and then find the best resolutions for those concerns. My confidence in John, is so strong I recommended the dealership to friends from DC, and after they drove over and met with John they were so impressed with his knowledge and affable nature they bought from IG Burton as well.

Elizabeth Hill

A great car dealership that provided very friendly service. I always enjoy their selection.

Denise Pitts

Awesome service

Jody Klein

Recently we came in to look at the new 2019 x5. We are a few months out in our process, but were set up with a BMW Genius, Lyndsey. We were absolutely blown away by her adept product knowledge of both the vehicle and the brand. We will most definitely be doing business wit i.g. Burton when we come back to purchase in a few months.

Bob Ryan

I picked up my new BMW a couple of days ago and I'm enjoying it very much. The people at I. G. Burton were great during the buying process especially sales person Dennis Sinclair. Thanks Dennis.

Tim Edwards

Turns out...I work here

Buddy Clark

Prompt service. Pricey.

David Macbeth

Hands down the best car buying experience!! I live in Pennsylvania and was traveling to my beach home in Delaware when I decided to stop by and see what they had on the lot. It was there that I found a gorgeous 2018 BMW X6 and had the pleasure of meeting Dan. Within a few short hours, I was driving away in my new car and couldn’t be happier!! Dan was the consummate professional and went above and beyond to make certain that everything went smoothly. As someone who has driven a BMW for the past 15 years, and purchased plenty of vehicles, I can tell you without question that this was the best car buying experience. Great price, inventory and customer service. Way too go, Dan and group!!!

Kimberly Davis

For almost three years I've taken my vehicle to IG Burton for service and have been in my military Uniform and until today, I was not given military discount, and it was never offered. The military does not pay a ton of money so every bit helps. I think I'm more sadden then angry, and I'm sure Mr. Burton is not even aware, because I doubt he would have let it get that far. Serving is more than a discount, I serve with my life and hope others realize that as well... Sadly enough because of this I don't plan to return.

Drenna E

I would like to say that I am in the market for a new BMW, but after the horrific reviews about your dealership, from multiple websites, I will return to the dealership I have been with in NJ and pay the Delaware tax there! What a shame to abuse customer confidence in this way. Clearly you think you are the only game in town and can get away with behaving this way. You shame your state!!!

Michelle Gilbert

Bought my car here and get it serviced here every time. Had nothing but great service each time! Mike James is an awesome sales guy!

T E

Got two vehicles from here off of a friend of mine(rango) very friendly and professional

M&K Harding

Great car buying experience thanks to our knowledgeable and professional sales associate. Highly recommend IG Burton and Brian Sudler!

Michael McDonald

I recently purchased a new Mercedes at this dealership. I had james berchard help me and i would recommend him to anyone looking to purchase a vehicle! He made the whole experience wonderful. He explained everything to me and made it a great experience over all. Not to mention james also moved my car to the show room and had it cleaned for the day i picked it up. He also put a bow on it for us which my wife really liked. One of a kind experience hands down. If you go there to buy a car ask for james berchard. You will be happy you did.

Walter Trice

Great place to service your car. Their work is perfect.

Amy White

I love BMW’s and I was a little skeptical walking in because I am not usually a fan of car sales. But I had a great experience! The sales guy I worked with was very sweet and helpful. I love my X3, ended up buying! And I love love love it.

Matthew Chapman

I will never get a car from this place again, they start off feeling like family, that is until you have purchased a car and driven it off of the lot. I purchased a pre-owned Mercedes c300 from the Milford location and not even a month and a week and I was having problems, problems they left to me and pretty much made me deal with. I have had problems every since. I also purchased a Dodge Caliber and had issues as well. Then the manager and car salesman tried to argue with me in front of other customers, so un professional...

Maxx Pain

Went just to browse I didn't purchase vehicle but the associates were very helpful and knowledgeable I will definitely be returning to make a future purchase Nate Robinsona was a great help I would recommend him to anyone

Michael Holvey

Great price for vehicles and a great people to work with. The BMW Genius kelly was very helpful and caring, what a difference from other dealerships. Ask for her when you come in!

Onelight Lamb

The Manager sold me an X5 that was his demo SUV. He also offered to have the Car detailed because he used it as his car for a few months. Now he made an accusation that I had the car detailed at his dealership ... when I NEVER Did!!! I thought the purchase of the BMW came with Luxury Treatment! I'd do Better at Pep-Boys! I was in tears to be treated like I was a con artist! Sham on you for your penny pinching attitude toward me and husband! The Worst Customer Service Ever! I was not told how to operate the technical aspects of the SUV until I came back the next day for help! This is my 2nd BMW and I KNOW HOW REAL BMW Customer Service is conducted! MAKING MONEY IS IMPORTANT BUT, RETURN BUSINESS AD REFERRALS Should be JUST AS IMPORTANT To YOUR COMPANY! I'm going BACK to the BMW dealership called " Union BMW" located in Wilmington DE ....Thank you To INSINUATE that I brought my car in for cleaning service and I never Did!!! Is like calling me a LAIR! I have No Time For Bait and Switch Type of Sales Talk!

Janet Argo

Just picked up floor mats and they carried them out to the car for me.

Carlos Hernandez

Staff are friendly and definitely think of themselves as funny. good time and enjoyable experience.

Gil Thomas

Fast and friendly service with many smiles.

Steven Willey

Too high ....not fair pricing...u need to get a loan to have your car fixed there ....

Christy Dorman

Just purchased a 2018 BMW X2 from this dealership and I am thrilled with my new vehicle!!! I highly recommend Alex Portnoff, he was very knowledgeable about the product, professional and attentive. He was also extremely patient, as I was somewhat indecisive on what I wanted. Overall a pleasant experience and I will be back!!!

Vaibhav Patel

Typically I go to Annapolis BMW but I got my car serviced on the 24th For the 1st time in this location. The Service was on point , got my loaner car. Brand new X5. The Service manager who help me was on point. Great at doing his job and giving a great concierge service. From text to a phone call and discussing what they have done the car. Will definitely come here moving forward.

Tommy Brusca

I had a great experience here. The sales people are great! The bmw genius Kelly is very knowledgeable!

James Rolling

Super great service department --- really great and helpful people!!!

Lynn Kokjohn

Love my new car. Brian Sudler was wonderful as a sales person--very knowledgeable, patient, helpful and not at all pushy. He worked really hard to find me the right car. This is the 6th car we have purchased from IG Burton. Thank you Brian!

Colter Flenthrope

“Great dealership, they always have been very accommodating and friendly. I love working with the staff there”

Carlgene Dixon

Friendly staff

Jesse Millman II

Great Place to Buy a New Vehicle

Mille Boc

Awesome thank you

Denise Severino

Fantastic and employees are so thoughtful

Sarah Pettoruto

We have purchased a total of three cars for my family through John Dowd at IG Burton. John has provided phenomenal customer service throughout our purchases as well as continued support in the months and years beyond. He is truly an asset to IG Burton. So much so, that extended family have purchased a few vehicles from John and my business purchased a Sprinter van from John for our business needs. We love the Mercedes Benz brand and IG Burton dealership, mostly attributed to the relationship with John Dowd.

Susan Brice

Excellent staff and service! Especially your genius Asena was super helpful and made me feel very welcomed, Thank You!

Royanda Newcomb

A fabulous experience. ....Brian Sudler was very professional and courteous. Made the whole experience absolutely wonderful from start to finish. He is definitely my salesman for future purchases. I highly recommend. .... the entire dealership is wonderful! !!!! I would definitely send family and friends! !!!

Eliot Howell

Dealing with Alex and Kurt at the BMW dealership was a very satisfactory experience. What they said they would do got done promptly. Customer service supreme!

Anthony

Anyways good reliable service. Service department is great. Only suggestion better and quicker car detailer.

Keith Markowitz

Staff member was driving the car Inwas interested in around town, letting his kids play around in it, towing his boat with it... he w qa s treating it as if it was his own... not a demo that someone else would be buying. Left a very bad impression.

tony capone

Excellent staff, sales through service

Thomas Flanagan

The waiting room is right on the showroom you feel like you're on display. The complimentary cleaning left spots all over my rear window and finger smudges on my passenger window along with my roof still covered in dust. The work was done quickly and on time.

Tia Russell

First impressions, mean a lot. Our salesman impressed us from the door. He literally opened the door and walked us in. He's as knowledgeable and enthusiastic about showing off his product as we were to experience it. The first time I left the dealership I didn't know exactly which car I was going to buy, but I did know that I was going to purchase it from Brian Sudler at I.G. Burton Mercedes Benz Dealership. Proud owner of GLC 300.

John Ervin

Stopped by to have my son test drive a car for his first auto purchase. He drove out with exactly what he wanted and at a better deal than other local dealerships offered for not quite what he wanted. Very happy customers.

Joey Montalvo

Best experience I ever had at a dealership. Professional and knowledgeable about the product. Would give more stars if google allowed it.

Jamie Bancroft

My husband and I recently purchased from i.g. Burton Mercedes and couldn't be happier thanks to our salesman, John Dowd. He is dedicated, energetic, helpful and honest. He remembers you long after the sale is complete, and will always go the "extra mile" for you. We were coming in from MD and constrained on time but John had everything ready for us as soon as we arrived. We would highly recommend i.g Burton and John Dowd for anyone looking for a great car buying experience!

LuAnn Pyke

In October 2017, after an exhaustive search for a luxury vehicle, I decided to purchase a Mercedes GLE 350 from Brian Sudler. During my search I interacted with many salesmen/saleswomen and I would like to commend Brian on being among the best I encountered. His knowledge of the automobile is unparalleled, and his polite and respectful demeanor make him someone to enjoy working with and purchasing from! IG Burton is fortunate to have a salesman of his caliber!!

Richard Vogel

Great car dealer. Friendly and honest

darian scott

By far the worst customer service. Rude and not helpful at all. Won’t be back.

Joe Rosauri

Great

Jillian Shields

I've personally bought 3 vehicles from here and working on my 4th, my brother has bought 3, my dad 3, and my mom 2 needless to say we will not shop anywhere else! IG BURTON has always done a fantastic job whether it was purchasing a car, scheduling service, or just a question about the car, they have always gone over and beyond the call of duty. Kurt, John, and Nate are fantastic!!

Robin Clendaniel

Walter Walls is the best salesman ever!! Has sold our family 6 vehicles so far over past 6 years

Kelly Owens

Will never go back again. They put money as a priority in front of their customers

Barbara Reid

My husband and I went to I G Burton to make a purchase my husband have made two purchase Farm them before trade-in one and brought another one pickup truck and we was going to trade in his 2016 Silverado for a SUV for me but I guess his business was not good enough for IG anymore he tried to get in touch with the sales person three times in one day and the salesperson would not return his phone call I thought that was so rude then my husband weighted 2 days and try to get in touch with him again leaving message after message and the salesperson still would not return his phone call this is not the right way to treat a retired military serve 26 and 1/2 years and this is the way i G Burton treat him just because his credit score has dropped they no longer had use for him they could have at least called him and explain why he was not able to get the vehicle but they didn't think enough of him to do that

Zachary Morris

The salesman Dylan made this the easiest car buying experience I’ve ever had by a mile. I told him exactly which car I was interested in prior to arriving at the dealership then we just went from there, no pressure whatsoever. I’m honestly not the biggest fan of salesman but I couldn’t have asked for a better rep. Everything went silky smooth, loving this BMW!

June Trice

Good food

Steve Kerrigan

First, I must say I am not easily persuaded. Before my visit to ig Burton I was pretty certain that I would get another Audi. Therefore, I came in simply to complete my due diligence. My consultant, Kelly was extremely knowledgeable and factual. I was impressed by her knowledge of the 540i, including the features and safety innovations such as the driver assist, which worked effortlessly. She even had prepared a side by side analysis between the two brands. The dealership was a comfortable place, and everyone was very friendly and engaging. I highly recommend visiting Kelly and i.g Burton.

Sarah Duncan

John Dyes was amazing! He was patient, knowledgeable and I would definitely recommend him to anyone interested in purchasing a car. Best service I have ever had from a car sales person and the Sales Manager was great as well!

Robert Henderson

I had a excellent experience working John Dowd at IG. Burton Mercedes everything that I ask for and expected of him was to the point. He was very I understanding and worked with me in a very professional way. I would recommend his sales expertise to any one that walks through door. Once again John Dowd I appreciate what you did for my service of purchasing a new 2017 GLS 450 suv.

Mohammad Anwar

So just had some maintenance stuff done/tires changed and got the car back 1 day later than expected, which is fine, but no loaner cars on the lot... paid over 2k and had my car dropped off but it cost me $32!.. wouldn't even exempt it.. how ridiculous and sad! Also this is a pic of my car 'washed'.. it was there for more approx 5 days and they didn't even get the bug marks off the front.. def not making long term customers. I'm on the market for another European vehicle but won't be taking my business here.. for the record I initially I got the car from outside the state and am forced to go here due to proximity.

Darren

I recently visited IG burton BMW on my way down from Maine to Florida. I stopped into IG Burton BMW because I was having difficulty getting my on board navigation to work. This is were I met Kelly the BMW product genius. I was greeted with a warm welcoming smile and bubbly personality. Kelly showed me how to use my navigation and went above and beyond to make sure I knew how to use all the cool features on my long road trip. I wish I could have a personal Kelly everywhere I go! Thanks IG burton BMW and thank you Kelly!!!

Carley Appleby

The staff is phenomenal and made the process so easy for us! Could not be happier with our purchase.

Kerry Stahl

What a great experience! We went in to just look and ended up buying because they were so willing to meet our price point. They worked hard to get us into the car we wanted, in the price we needed. Matt M. Is the Man!!

Juan Sanchez-Alvarez

Great service I take my truck here it's the only place I trust here in DE

Joseph Golden

Never been there . You tell me.

Danny Nunzo

A great place to buy a car. Will go again.

Owen Miller

Fair price, great customer service. 5 stars

Shannon Wilds

Friendly staff, very nice coffee lounge, very accommodating staff!

Greg Shields

Although I didn't purchase my vehicle here, they were extremely supportive and customer focused

Lil Tee

Great service as soon as we walked in the door they had someone there to help us

franklin smith

Brian Sudler is a true professional! The buying experience was easy and completely understandable. There was no hidden figures or games. Everything was straightforward and simple. I'd recommend Brian and I.G. Burton for complete ease of buying and purchasing experience. Mercedes doesn't have to be a uppity experience, Brian made it very enjoyable.

j po

I have been purchasing vehicles from IG Burton for many years. I have dealt with three different sales people, all of which have made the experience awesome. I have recently had the best experience with my Mercedes purchase. I traded in a Mercedes in October to go back to a jeep....after a few months I really missed my Mercedes. Over the years I became friends with MJ Lofland and happened to stop in and see him one day. I was introduced to Brian Sudler. Brian's knowledge of his product was top notch, I was instantly sold and my mind made up. Brian is professional and deliveries an excellent experience. He has even assisted me with getting a few door songs out of my vehicle. I can not be happier with his attitude any time I need something. He has become the main person I deal with, helping me with whatever I need, making me feel Not only as a valued customer to their Mercedes dealership but also a friend. If you are in the market for A Mercedes vehicle or perhaps a used car from their dealership---ask for Brian. He will not disappoint you. Thank you to everyone at IG Burton Mercedes for years of excellent customer service to me and my family!

Cynthia Reha

Fantastic salesman and service employees very knowledgeable. Very good place to buy or trade your vehicle.

Wendy Wetter

What a great dealership! I went in there and everyone was so friendly and upbeat. The ladies at the front desk were very sweet. The sales guy I worked with Robert was so personable when I asked him to show me the new X7. It really was a pleasurable experience.

DOUG ANANIA

Jokers work here,they mess ur car up more than it was

richard ollman

Great staff, friendly and willing to work hard to make a good deal. Thanks again to Ariel our sales associate and June our driver. Everyone we spoke treated like they had know us forever. Great experience start to finish.

J E

My saleperson was ok but everyone else at this place sucked at customers service. I even tried to go to another BMW dealership to purchase the car I wanted because the service was so bad but they didnt have car I wanted in stock so I ended up here. I now regret not using someone else even more because these people lack follow through.

Will Gondula

Worse dealership I ever visited it like visiting John Deer dealer or they might be batter then i.g. Burton. Lisa is horrible Service manager she dont know what she is doing. They are very expansive as compare to other dealers. I would not recommend this dealer to any one you are batter off going to John Deer for oil change then i. g. Burton BMW.

Steve A.

This is the 3rd MB we have bought from IG Burton and the 2nd with super salesman James Bechard. I don't buy cars often, about once a decade, but when we walked in Friday night before, James immediately recognized us and provided excellent care in refining what it was we wanted (must have, must not have, etc.). While the car we wanted was not at the dealer, he (and others) worked tirelessly over the holidays and his own personal family commitments, to deliver an excellent car, at a good price, that matched our needs within a week. We are very glad we bought the new GLE James.

Kathryn Adams

Great place with whom to do business!

The Woman of Virtue .

This is my first luxury vehicle, and I am so glad that I was led to come to this dealership. The customer service was incredible! Dan Simpson was the best car dealer that I've ever have done business with. I would recommend him to anyone that wants to purchase a BMW. And I would also recommend them to go to I.G. Burton BMW for an overall satisfying experience from all of the staff there.

Elizabeth Cole

Bob made the whole experience easy and was incredibly helpful, but not pushy, the entire time. Thanks so much!

Stephen Friedman

I had the best BMW service I have ever had. I broke down while at the beach. They towed my car from Georgetown; flew in a part from California; fixed it as promised and delivered it to my home in Silver Spring, Maryland. Albert Cline was the service rep and he should be commended. His motto was "we like satisfied customers." They certainly have one. Keep up the god work.

Mike Bennett

Salesman went above and beyond.

allen johnson

The dealership itself is great, your product specialist Asena was very welcoming and very helpful. She was very intelligent and answered every question we had. Thank You!

Melvin Jefferson

I was searching for a very specific BMW 4 series. I really wanted a manual version 435xi M-sport but saw I.G. burton had an automatic with all the options close to my price point. When I called I was paired with sales person Dennis Sinclair who was extremely personable. Dennis and I talked on the phone for about 30 mins and he convinced me to come view the particular vehicle I was interested in. Drove 2 hours the following morning to see the vehicle which Dennis had sitting up front waiting for me. The customer service from test drive to purchasing was bar none. I travel around the world for a living and have experienced both excellent and poor service. I.G. burton is not only a pleasant place to purchase a car but a no haggle dealership with friendly staff. Red carpet treatment is an understatement to the class of service offered to all customers. I had the choice of a silver 4 series in upstate NJ (Teterboro) or the one I bought with I.G. Burton and I can personally say I am happy with my decision. Exact same cars, same price, but the I.G. Customer service is what sold me. Thank you Dennis and the entire I.G. Team for making my 6 BMW purchase the best of them all! P.S. I live next to BMW Mainline and still drove 2 hours to buy from I.G.

Darryl Kellam

Good ppl to work with. Plan on being here for a long time

Brandee Bragg

I had an overall great experience during my visit. While I didn't particularly care for the gentleman I spoke with, I absolutely loved speaking with Kelly (bmw genius)! She was extremely kind and seemed very knowledgeable. I look forward to talking to her again during my next visit.

Christine Wetter

Staff was very nice ! Great place. Kelly helped a lot and was very informative!! Will definitely be going for any future cars!

Roger Arnell

Brian Sudler is an excellent sales professional. He provided the best car buying experience I have ever had. Thank you Brian and I. G. Burton Mercedes.

J.B. Bullock

I highly recommend IG Burton BMW. I own a BMW that until today, only had service and repairs done by myself since I've owned it. I do not trust others to work on my vehicles, as I've had negative experiences with other service departments in the past on other vehicles. I recently got a BMW factory issued recall that needed servicing by an authorized BMW repair facility. After recommendations from family members, I took my car to IG Burton BMW for the recall repair. My experience with them was nothing short of 5 star service! Mrs. White in the service department walked me through the entire process of what to expect and completed all necessary paperwork. The technician performed the repairs perfectly and left no evidence that he or she was ever under the hood. The entire service staff was extremely courteous and knowledgeable. The customer waiting area is well appointed and very comfortable. One of the sales staff even took a moment to offer me information on the newer models. When the time comes for our next vehicle, IG Burton BMW will get our business based solely on my positive experience today.

Heidi Browne

Great service and overall experience! Highly recommended and ask for Lyndsey; she’s superb!

Justin Bordalo

Had an amazing time at the dealership for their cars and coffee event. Lyndsey the BMW Genius there was friendly and knowledgeable and answered all of my questions about the vehicles in the showroom. Cannot wait for the next event!!

Debbie Jo Raith

Quick reliable service! Professional staff with friendly attitude!! BEST prices around with a "make you feel like family" environment!! Worth the drive from Baltimore to get the BEST DEAL EVER!!! We're happy!!!

Booties Made For Twerking

No one ever answers the phone.

Francine Mitchell

Brian Sudler provided such superior service, I would definitely suggest anyone considering a purchase at I. G. Burton, check him out!

Akeem Predeoux

The costumer service here was exceptional versus the other BMW shops I have been to; this has to be the best.

Luke Hastings

Thank you so very much for an outstanding experience purchasing a vehicle. I was very thankful to have dealt with a sales professional who used a no-pressure approach to this transaction. James Boyton went out of his way to facilitate my deal and I am beyond thankful to have worked with him.

Basil Small

My name is Basil Small, and I am pleased to to give this review. I just recently purchased a car from I.G. Burton. Not only am I pleased with the car, but the service I was given was impeccable. My sales representative Brain Sudler worked with me tirelessly to help me buy a car. His mission was to not only get me in a vehicle, but it was to get me the best and affordable car. He blessed me with my new car and I could not be any happier. As we sat and worked on getting the car, we had warm conversation about life and how helping others was Brian's only goal. I expressed to him why it was an urgent need for me to get in a car that day. I was previously in a accident which resulted in me totaling my previous vehicle. Knowing this, Brian took it upon hisself to put his full energy into this car buying process as if it was him purchasing the car. I just want everyone to know how grateful I am for Brian and the I.G. Burton associates. I recommend Brian Sudler for anyone looking to buy a great car at and affordable price. Not to mention with great customer service. Thank you Brian and I.G. Burton!

quagee muhammad

My Service rep,)Mike Always give me the best advice when it comes to my vehicle, On what I should do and what I can hold off on.

Melissa G Graf

We bought our 2006 Jeep Wrangler Sport there. We were in and out and on our way home In just a little over an hour or so. Allen was our salesman and he was great!

Loretta Swope

Terrible customer service. Have had experience with MB dealerships in NYC and Northern Virginia, and have never been treated so rudely. Loaner not offered, had car for over 4 days. Communication was terrible. Never contacted warranty company but said they had. Then, when we picked up our vehicle, we were told we needed wiper blades. The issue with the car was back windshield wiper motor!!!! Unfortunately, it's the only dealer. Maybe you will be treated better if you are the clientele they choose to work with!!!

Allen Loudon

Always friendly

Brieanne Wetter

This dealership was great! The sales guys were very helpful. The bmw genius kelly I worked with was nice and knowledgeable about my x3.

Patricia Grafton

Just picked up my new 528i and love it. John Dyes has been very helpful with ordering it and is a great help teaching me all of it's many features. This is our second BMW from I G Burton and they are just great.

Brian Voltman

It’s a great dealership!

Lisa Phillips

Called and talked to Caleb to order a new key for my BMW, he was so helpful and exceptionally nice..had my key the next day !! Thank you Caleb you were awesome

Trus No1

Brian Sudler is a true Mercedes consultant, sharing his extensive knowledge on a wide variety features in multiple models offered by the Mercedes Benz in Milford Delaware. Brian exemplary service attention to detail and great customer relation skills, made our experience easy informative, and pleasant.

thomas white

Went to look at an x5 and had the best experience due to Lyndsey. Her product knowledge and pleasant demeanor made the experience a pleasure. She was so kind and took the time to explain every aspect of the vehicle. I would highly recommend IG Burton and ask for Lyndsey she will not disappoint you.

dennis bowden

the best place to buy a ram truck

Shawn McDowell

Dan Jones was a pleasure to work with when buying my CPO last year and he helped us work through some difficulties. Andrew in the service department has also been a pleasure to work with recently. I hope to be able to buy another BMW in the future.

D Anderson

Picked up front and rear exhaust manifold stud sets and was very disappointed to learn that whoever works for bmw can't count to 16 and should probably find a new job

Samantha Black

BMW genius Kelly made my experience at this dealership simple and enjoyable - she is extremely knowledgable and an asset to the team!

Manish Kumbhare

Went to Buy a car. The salesperson, Ariel, was courteous. We made an offer and Ariel brought in a counter offer. All that was ok and then the Manager Vincent came to talk and he was downright rude. His words were - "Its either this offer or the door". Think about it - this is a dealership whose manager shows the customers the door. The salesperson had an aghast look on his face and shaking his head. No wonder the car has not been sold for last 6 months. Don't know how IG Burton has been in the business for so long - maybe it depends on the masochist customers who like to be demeaned.

Temika Deyonte

James Bechard Wonderful. Got me where I wanted to be...This is my 2nd purchase with him!!!

Ryan Wallace

Excellent customer service, everyone there was very knowledgeable. Made everything very easy on me.

Jon Daigrepont

Knowledgeable and friendly people.

Don Gaul

If you're in the market for a Mercedes Benz. IG Burton in Milford is the place to go. They will treat you right from the moment you walk in the door.

Kelly Virdin

Friendly helpful yet not pushy

JOANNa Miller

Good customer service Checked out vehicle and gave thorough report with pictures

Shelby Moore

I had the best experience I have ever had buying a car at IG Burton Mercedes in Milford. The sales associate I worked with, Brian Sudler, is the best!!!! He made my car buying experience pain free, first time ever that I did not stress about buying a car. I am loving my new M class vehicle and I would highly recommend seeing Brian if you're in the market for a Mercedes. He is knowledgeable, kind, and patient. I never felt pressured or rushed, and he was able to answer all of my questions! And Kim in the finance department is awesome! The two together made this a great experience!!!

Cammy Budnavage

Great sales experience

sharon hoffecker

Had my car serviced, Burton's is wonderful to do business with.

Samantha Matuszewski

Kelly has made the experience very pleasurable. She is very knowledgeable! Make sure to ask for her when you're there!

Donald Quackenbush

IG Burton BMW is the best service dealer you can take your BMW to. They are honest!!! I have had many BMWs and been thru the local shops and lost money due to the lack of experience. If you want the right job done the first time (take it here).These guys know BMWs. Dont lose money like i have with local mom and pops. I have a 328i xdrive and learned the hard way. To give you an example i spent over 3000.00 to fix an 800 dollar job IG Burton BMW did. Thanks so much for all your hard work.

Sean Donohue

#####DONT TRUST IG BURTON##### Still no contact from your management. No surprise there. Nothing but a bunch of sorry turds that operate this business. Horrible customer service! Brought my car to repaired after an accident. Did a horrible job repairing vehicle and defrauded my insurance company. Don't trust them they are absolute sorry excuse for a dealership and have absolutely zero integrity. I would not recommend any one purchasing or servicing any cars with them.

Linda Coxton

Kellie was wonderful and I LOVE my car!!! It rides soooo nicely! The quality is excellent. People are very jealous but who cares!!

Delawares Realtor Nick Barkins

Great staff but used inventory is basically non existent

RJW1214

Wonderful service! The Genius that helped me was very easy to work with and got me exactly what I was looking for. Ask for Kelly for great service!

Dana Cochran

READ: Washington Post Story: Hacks On The Highway, then take my scenario seriously or read about the Disgruntled Dealership Employee who hacked the dealership "client base" vehicle computer boards, he was arrested - but it goes to show, your car is at the MERCY of the dealership and the manufacturers; and anything can occur, after all, it is just a computer. So don't say it can't be done, PETER. Started with the E350 Class, which was an electronic nightmare. We traded up to the ML350 - mistake, should have gone elsewhere - like Winner or Preston. Ok, let me set the stage... I receive an email on May 30, 2018 at 11:52am, regarding my overdue spark plug change, mind you - I only have 50k miles on this vehicle. ALL other vehicles go 100k before spark plugs are recommended. On Friday, June 1, 2018 @ 3:18pm, the check engine light came on and my car stalled. I started it and moved to the shoulder and turned on my hazards. The temps were in the high 90s and I had my small dog and no water. I call the MB roadside, they state a tow truck driver is being dispatched. My spouse arrived at 4:05pm (Thank God), because my puppy was panting horribly; and there's nothing within miles! I call MB Roadside back, "Where's the tow truck?" Mind you, I watched 6 tow trucks drive by without cars attached. MB must bid out to the lowest company, because my tow truck would not arrive until 5:25pm - 2 long hours after the initial call. It is now Tuesday, June 5, 2018 at 2:26pm; and Ryan within the service department "Claims" my spark plugs are bad??? Seriously -- I need spark plugs days after YOU IG Burton send me an email stating I need spark plugs -- at just over 55k miles? Coincidence -- I do not think so..... Sorry, but if they can unlock your car doors electronically - who knows what else can be done? We are filing a formal complaint against Mercedes Benz, who have walked away from quality - because they only seem to care about quantity anymore. I am DONE and I will be OUT OF THIS CAR BY MONTH'S END!!! Run as fast as you can from the Mercedes name, the repair costs are exorbitant and quite frankly, a complete rip off - today's CHA-CHING for IG Burton to line his pockets, over $574 dollars. Because of our experiences with Mercedes, our second family vehicle that we just purchased is a Lincoln - FABULOUS, AMERICAN MADE with AMERICAN FAIR PRICING ON OIL CHANGES and OTHER REPAIRS - not this A Service or B Service repair recommendation or else, which are ridiculous. Mercedes, if your cars need spark plugs at 50k or the car breaks down - there's is definitely an issue in your design department. One car manufacturer manipulated emissions with their computer boards on all of their models and ALL vehicles pretty much have the ability to have MB unlock, start and God only knows what else from remote locations - so do they create the malfunction, so you're forced to have your vehicle serviced? I leave you to ponder that thought...... I will find out, this much I can promise you. The ONLY person I value at IG Burton is Brian Sudler, as he's responsive, writes Happy Mother's Day and Happy Birthday text messages - a real gentleman, who cares about PEOPLE - but that relationship is also over, so sorry Brian - you're a great person. Response To The IG Burton Author (Umm Andrew?) Regarding My Review: Blah Blah Blah. I am in the process of filing a formal complaint with the Attorney General, so as you attempt to mislead the public with your rhetoric of "Oh my we appreciate this or that or how we took care of your concerns ..." and then the public assumes you're so great at follow-up or addressing the concerns..... AGAIN, Blah Blah Blah. Public At Large: BUYER BEWARE !!!

Samuel Montalvo

Sales staff was professional and welcoming. Everyone was knowledgeable, and helpful. When I settle on buying a BMW, I’m definitely going to buy it from I.G. Burton.

Joe Paradise

VERY impressed with every facet of this dealership. My salesman, Brian Sudler, was extremely knowledgeable, very, very polite, not pushy, and an absolute pleasure to deal with...both during the sales process and even after the sale! The Service Department has also been excellent and very professional. I highly recommend them to anyone looking for a great dealership.

Lisa Leidy

I stopped in as I was on my way to sign for a deal I negotiated at another reputable dealership, ya know, in case they could come within reason to what I was getting from the other guy. Brian (Sudler) greeted me promptly and showed me vehicles within my criteria. He was prompt, courteous, but most of all transparent in his sales pitch. Not only did they beat my other offer, they exceeded it & I got a much better vehicle. I would highly recommend Brian!!