Reviews of Hertrich's Capitol Lincoln (Car Concessionaire)

David Log

I drove down from Philadelphia to look at this car at Hertrich Capitol in Dover 1127 s Dupont Hwy (2006 Pontiac GTO), with the promise of them being flexible on their total price of $15,999. I set up an inspection for the car it cost me $50. They found the drive shaft was shaking bad ( $1000 fix), back passenger shock was leaking ($200 fix), and the differential was leaking not sure on fix price. So I wasn't even able to give the car a proper test drive. Travis, the manager their, told me they will not budge on their total price, they will not fix the problems, no warranty at all for the car and they will not reimburse me for the $50 inspection. They knew I was driving 1 hour and 45 mins to look at the car, and this is how I get treated. They told me their mechanics looked at this car and everything was good. And I had a family member previously test drive this car, and Mieneke deemed it unsafe to drive (they gave me and an employee name Steve visible proof of the bad components on the car) . So how do you think I feel knowing they could have been injured just because Hertrich Capitol in Dover wanted to sell this car. I regret going there and I wouldn't advise anyone to purchase vehicles from Hertrich Capitol in Dover because my experience shows they are deceitful. On a different note Mieneke at 1312 S Dupont Hwy are honest and professional thank you, I would highly recommend.

Max Sempowski

Shady, will not use ever again

Bill Wheatley

Great Selection and Staff

Liza Franco

If I could I would give 0 stars... I was very disappointed with the service provided this morning, 1 I show up and the car Katie and I discussed more than once was not there even after she text me at 8am to make sure I was driving up to look at the car, 2 the “Manager” did nothing to help put me in a vehicle, I’ve never been to a dealership where the sales team didn’t try their best to put a client in a car, the Manager had the biggest male ego told me he couldn’t help and sent me off, didn’t say “well what about this car or this car” like any other dealership... mind you the dealership was empty! I don’t recommend this dealer. I drove off in a 2015 from Willis ford, so thank you For turning me away!

Dickerson Chapel AME Church

Wait is too long for an oil change. Over 2 hours.

Quentin Ferguson

Customer service really sucks, they completely went against their word and lied to me. When asked the GM got an attitude. We both exchange words. Bunch of liers there. Would not recommend this place. They are about making money by any means even if it means ripping of customers.

Chase Hunter

I never knew 5 star vehicle service until I came here. I think the google hours are only for sales and not for service. I arrived 8 minutes before 8:30am (hours shown on Google) and it looked like they had been open for a while. Check their website for correct hours. It would take too long to explain the top notch service. Just give them a try and you will see.

SHEILA SUDLER

POOR, POOR,POOR! THEY SOLD ME A BEAUTIFUL DUD. WITHIN A WEEK, I HAD TO SPEND $300 TO GET MY TRUCK FIXED! I WILL NEVER GO THERE NOR BUY ANYTHING FROM THEM EVER AGAIN. 1ST AND THE LAST TIME I DEAL WITH THEM! !

Whitney Earle

My drivers side door handle and window weren't working. I was charged two diagnostic fees for problems in the same area. The part needed for my "scheduled" appointment wasn't ready; so i had to come back the next day. I didn't receive my complimentary car wash and i was told they can't tell me the cost to fix my drivers side window unles I pay ANOTHER DIAGNOSTIC FEE. I walked away very hurt, upset and disappointed. I loved my Mazda experience when I lived in NJ. But the service I've received in DE has been far less than I am used to...very, very sad

Susan Leavell

I stopped in to get my license plate put on, after DMV released the retainage of my tag from old vehicle that was totaled. Skip was extremely nice at the service center! In and out within five minutes. BRAVO!

Yvonne Brunson

The Hertrich Capitol Family has been a part of our family for more than 20 years. Our sales consultant, Tina Major, since 2007 has been instrumental in helping us to purchase three (3) cars. We have been very pleased with the service afforded us by the members of the dealership.

Brooklyn Peete

This place is a joke the sales man was extremely racist I WON'T be purchasing a Mazda any time soon because of this horrid experience the only reason I have a star is so people can see this and be warned

Scott Oconnor

I purchased a 2012 Mazda3 and was very pleased with how Jerry and Eric worked extremely hard to get me into a vehicle that fit my budget. I will certainly be back to see them in the future for a new vehicle.

Doug Barton

Roland is a very professional, customer-oriented salesman. Gave me all the info I needed to make the right model choice, and I believe I got a very good price. This is the second car I've leased through Hertrich Capitol.

Carrie Douthit

Certainly wish I could give less than a 1-star review. Loved my sales person when I bought my car. Not once have I had a good experience with the service department. No one smiles, no one greets you, and no one returns phone calls. Actually talked with a salesman the night I dropped my vehicle off, and he had me looking at the inventory online considering trading in my car. After the latest and final fiasco with the service department, I'll be buying my new vehicle somewhere else.

Jeanne Westby

Received a fair trade on my old car, and a good price on the new Mazda. Service is wonderful. Would highly recommend this dealer.

Kevin Corbin

Excellent service center.

Donna Arcangeli

Super friendly staff. Great service with a smile. Staff go the extra mile to ensure your satisfied. Highly recommend.

Brooke Short

Dissapointed, it was my fiances and I first time going to this dealer and since we live a hour away we called ahead to make sure the dealer had the car we wanted to look at. A girl named kristi said that they did and they had a selection of cars we were interested in at this location . So we drove a hour to get to the dealer to find out they did not have any! They pulled out a car that my fiance was not interested in, the sales man was not knowledgeable at all. Then we went back in to see if they could actually get the car he was interested in, then tried getting him to sign a paper saying if they bring the car he will buy it. Rediculous definitely wont be going back! Big waste of time and gas!

Brittany Hernandez

This place is amazing! I was thinking of trading in my car and my boyfriend got a mazda not too long ago from here and I really liked what I saw....Well within an hour of me being there I already knew I was getting myself a car. They really work with you to help get you where you want to be with a vehicle and to make you happy. Very fair with prices and payments. Christine and Eric were the bomb with helping me out :) and everyone else was great too! Loveeee my brand new 2012 Mazda3 and would recommend anyone to come here for a vehicle!!

Phillip Lazarus

I got my Appointment for the fix of the recall on my 2012 Ford Explorer and I was greeted with professionalism and courtesy. The fix was completed in a timely manner and the vehicle was road tested to make sure everything worked. I will recommend getting your vehicle fixed here.

lauren evans

Car still having issues after i was told there was nothing wrong

Mary Strater

My sales associate was great! This was my second lease from her and I will probably be purchasing from her again next time.

Normagi Normagi

Poor sales service.

Alan Nadler

Sold me a dud.. what a headache

J Greene

Great service

Florena Berry

*DO NOT PURCHASE A CAR FROM HERTRICH CAPITOL* 1) All they care about is sales. 2) Their certified vehicles are not really certifiable (run your own CARFAX because they issue inaccurate ones.) 3)Their service department is trash. 4)My salesperson lied to me and management did nothing to rectify the situation. This was my worst car buying experience ever!!! RUN FROM THESE PEOPLE!! THEY ARE CROOKS!! Search Hertrich on fb for other complaints from multiple sources. Post dates 8/14/17 and 8/15/17

Jeff Crouser

Tina Major did a great job putting together a fantastic deal for us. Calvin in service makes every customer feel special and insures all of your issues and concerns are properly addressed. Highly recommend if you are looking for a new or used vehicle go see the professional staff at Hertrich Capital.

Tomika Harrell

I wish I could give no stars I was recommended by a friend because I was looking for a car. I know my credit is bad and they said they could work with me. Well needless to say I was once again put into a vehicle I didn't really want. I took it because I needed a car badly. I was pushed into the vehicle the other cars I tried to get them to get me financed for I was told required more money down. Even the SUVs usually require a larger down payment. Needless to say I waited for hours signed papers only to see I was paying double on a 2004. Then I had to wait another few hours while they fixed the brakes. I spoke to my salesperson whose small talk went to a brush off because now you have the sale and the gm to see if I could cancel the contract of course I was told no. I was told to speak with the finance manager and I'm sure my salesman warned her because her voicemail said that she was gone until Monday but when I went back to the Hertrich she walked right past me. All I want is to swap it out. I told the salesman before I started the process that I didn't want to pay 400 for 48 months that's why I came there. Well I'm paying 417 for 51 months. Dylan Spence if you could give me the name of the dealership that let you swap out your car it will be greatly appreciated. Then I was told they filled my tank up complimentary gee thanks. Never again and I'm not recommending anyone to do business there either.

Francina Greene

Tina Major is the lady to see at Capitol. Unlike most dealers who try to put you ANYTHING to get you to buy, tell her what you want and that's what she shows you. Bought my 2013 MKX from her and went back the next year and bought a 2014 Mazda 6 from her for wife. I won't buy from anyone else. Told her my absolutes and she delivered! We still keep in touch.

Michael Ward

Very good buying experience. Rolan was very personable and knowledgeable. Thanks for the great service.

Brandy Burnham

Friendly staff, quality vehicles, part of the Hertrich brand which stands behind it's name.

Arjen Vermolen

I got my 2006 jeep liberty for a good price, but it was all downhill from there. I've driven only 8000 miles in the 9 months that I've had it and in that period first I've had to bring it back for leaking oil and motoring rotors in two different instances. Both times it took a long time to get the car serviced. Last month my car started to make grinding sounds when braking and after bringing it back again they indicated that my calipers had seized and I had a leaking power steering hose. The seizes calipers had led to my rotors being eaten completely. The repair cost was $820 for $150 in parts (1 caliper and brake pads) and rest labor. I indicated that I was amazed with that there where issues again with parts that had had issues and have been repaired before, but they said that these parts can go any time. Even if I've only driven the car for 8000 miles. I ended up saying that I would take the car somewhere else when they indicated that they felt the car was unsafe to drive. I took it somewhere else anyway and the car got fixed (with both calipers being replaced plus brake pads and rotors) for $430. I will not go back to hertrich ever, and I won't recommend it to anyone else. And don't trust the positive reviews you read. They offer free oil changes if you give positive reviews after buying a vehicle so that's why it looks so good. Too bad there's a big difference sometimes in looking good vs being good...

Amanda Strouse

Everyone at Hertrich Capitol was great to work with as I traded my Mazda 3 in for a Mazda cx5! Jerry, Travis, and Eric were all very nice to work with. This is why I continue to come back.

Jeannie Wilson

I recently purchased a used Camry XLE from Aaron Smucker and he was very helpful, staying with me throughout the entire process. I love my new car - it's comfortable and handles easily. Thanks, Eric Mayan, for taking care of all the little things! I would definitely recommend Hertrich Capitol to any of my friends looking for a car.

Alexis Carver

Calvin in the service department is wonderful. His customer service is top notch and he tries his best every time to make sure i'm taking care of and my car gets done quickly as possible. Thank you, Calvin for your wonderful service!!!

David Chun

I could not enter a "no rating" so I had to give a 1 star score. I had what had to be the worst buying experience in my nearly 40 years of buying vehicles. I was able to get the vehicle I wanted and negotiated a very good set of terms in my favor but the process of doing so was just painful and frustrating. There is not enough time to document the litany of mis-steps, poor communication, and ineptness but for those who are interested in buying a vehicle, I would offer these suggestions. 1. DO NOT commit to buying a car on your first visit - emotion will often cloud clear thinking. Strike the most aggressive deal you can, have them put their initial offer in writing, re-review the numbers without the pressure of the sales person, and come back with the terms you want. In my case, I found an additional $400 in savings when re-reviewing the details of the initial offer. If it takes 2-3 visits to hammer the deal thru, it will be worth your time. 2. Document everything during the negotiation process. I cannot tell you the # of times I was told one thing only to find out later the story had changed. 3. If you expect a quick response (reply email, return call, etc), it ain't going to happen. Too often it was I who had to follow up on a un-replied email to get an update on what was happening. 4. Stay firm on the terms of the deal. Don't fall for the typical sales tactics that car dealers will do to throw smoke into the negotiation. This is particularly true If you want a vehicle that the dealership needs to search for and secure from another dealership. They will continue to try and route the conversation on buying a car they have on their lot. 5. Don't assume the sales manager and your sales person are on the same page. Try and strike a line of communication with both of them to ensure you are getting the same story. In my case, I heard two different stories in one memorable re-visit to the dealership. I am happy I finally got the vehicle I wanted at the terms I wanted. Credit is due to the dealership in ultimately honoring the deal - albeit the protracted process was so painful. Hope this helps.

Anthony Luevano

I bought a 1 year old truck from Hertrich Capitol which was in great condition. I wanted to leave the vehicle to be detailed since it was dirty.They insisted they could clean it in an hour no problem. It was not bad it only need to be wiped down and cleaned for slight smell. I gave them two more chances to clean the truck. like i said it was not bad. Every time i picked up the truck they only cleaned the few things i pointed out even when they said they would give it full detail i still had a dirty dash. the last time I went to pick it up I had the salesman wipe his hand on the dash and after he told me if I wanted a cleaner car i would have to buy a new one. When he looked at his hand it was covered in dirt and dust. He had nothing to say after that. I am very understanding and just wanted the truck to be clean. The one thing that rings with me is that the salesman said to me he goes over every car with a fine tooth comb to make sure it was done right. I deeply feel they wanted my money and pushed me out the door. It is a shame because i liked the place and the people just not the way they handled my purchase.

John Boone

Wonderful place to shop for a car.

Dave Foster

My wife Jill and I stopped by to test drive the Mazda CX5. We had done our homework but were in no rush to buy. Butthe sales rep didnt try to steer us toward anything more than we wanted and then the sales manager quickly got to his best deal - and it was the deal we wanted. We drove off in our new Mazda an hour later. I later discovered that 8 of my co-workers and friends have also had great experiences with these guys and they also bought vehicles from them. Stop here before you buy.

Benj Ling

Calvin is always there for you.

D Rob

Clean building very friendly staff. Aaron Smucker was very helpful and help me get into a car within my range

Niko K

Buyer Beware, take it to another mechanic before buying car. Shoody work and scammers.

William Price

I am VERY pleased with Hertrich's Capitol Lincoln. The sales department is Excellent & though I have only utilized the Service dept. once, so far, I found them to be courteous, personable & prompt. I am looking forward to a long relationship with this Dealership & heartily recommend them to prospective customers.

Roger Hazzard

The service work done on my CX9 was done promptly and professionally. I was treated with respect. I was very impressed with my entire experience.

JoAnn Sampson

The serviceman in parts and service was very helpful. Looked into other means of helping me when they weren't able to accommodate.

Melissa Hummel

We drove around the lot, just to take a look, not planning to stop, much less buy, but after Christine came out to greet us on a rainy day and convinced us to come inside, she was able to get us into the perfect vehicle for our needs and wants at an amount that fit our budget. We were very happy with the customer service from all involved and the overall buying experience.

Raquell's Adventures

they totally destroyed my vehicle and charged me 2500 to do so

Sondra Reed

Just purchased our new 2014 Mazda and are thrilled. Christine (our sales lady) was great--very knowledgeable and patient but not pushy. Love the new car!!

tim bradley

I saw the car that meets our needs of easer access with reasonable gas mileage on my phone and bought it for a reasonable price, we were stressed at the thought of spending the money. The sales man is pleasant to talk with we have poor short term memory problems but figured out the best way to purchase the car before leaving

Amanda Eichler

Calvin is the BEST!!! My family has returned to Hertrich Capitol for all our car needs just because of Calvin. When I take my car to get serviced, I drive a hour and a half just for Calvin to take care of my car. My mom has done two sales with them and my brother just bought his first car from here. We are NEVER disappointed.

John Ervin

Very knowledgeable and friendly associates.

ernest king

I purchased a 2015 Nissan Pathfinder from hertrich Capitol I have had it 8 months it was sold as a CPO VEHICLE IN THE EIGHT MONTHS THAT HAVE HAD IT I HAD TO CHANGE THE WINDSHIELD WIPERS I WAS TOLD MY BRAKES NEED REPLACING AND MY CABIN AIR FILTER NEEDS REPLACING. YOU CAN'T TELL ME THAT IF THIS WAS A TRUE CPO VEHICLE THOSE PARTS WOULD HAVE TO BE REPLACED SO SOON. I'M VERY DISAPPOINTED WITH THE DEALERSHIP AND I DOUBT THAT I'LL BE BUY ANOTHER VEHICLE FROM YOU PEOPLE VERY VERY DISAPPOINTED.

Carleton Carey

Repair completed in great time and got me on my way !!

John hauer jr

I prchased a new/used 2011 Toyota Corolla S from thomas and absolutely loved the service. They did everything they could to accomodate me with payments, pricing of the car and intrest rate of my loan. Everyone had a good attitude and was willing to do anything for me to make my purchase as smooth as possible. I would definitely recommend them to anyone that I come into contact with.

annie baker

The best service department thanks guys

Joseph Smith

The very least I can say is that I am very unhappy with this business. This car dealership is a stereotypical con artist dealership. I bought a car from them and the next day not even 10 hours later said I wasn't comfortable with the car and I would like to return it and the sales manager said absolutely not so obviously this place does not care about customer satisfaction. I called two other non hertrich dealerships and I explained the situation they said that they would've taken the car back if it was from them so I find this very odd that hertrich capital seems to not care about their customers. I would not recommend hertrich capital to anyone I will be making sure that I tell everyone that I come in contact with about my experience here. I had to go all the way to another hertrich dealership and they agreed to do an exchange I am specifically very unhappy with hertrich capital this establishment does not even deserve a one star review at hertrich capital.

Mary Ellen Skuse

Love Tina. Best car salesperson ever

Erin Charles

I purchased a used 2010 Mazda3 here, and all I can say is how fantastic the staff is there. They have gone above and beyond any other car dealership I have dealt with, and I couldn't be any happier.

Pauline Panckeri

Made an appointment on line for 9 AM. Arrived on time for 5k service (oil change and tire rotation) but service advisor couldn't locate my paperwork. One hour fifty minutes for servicing. Free car wash left cloudy water spots on vehicle.

Danielle C Henry

Descriminates against women. Service Dept needs some training on respect!!!

jenny wright

One dreary cold night I stumbled into the lot at Hertrich's Capitol and was greeted by my salesman, Jerry Dennin. I had been searching for months for the right car and had been test driving various makes and models of cars for several days straight. I had read the many reviews about the Mazda 3 Hatchback and was not disappointed when I finally test drove that sweet car! I wanted a lease and was trading in my Bimmer which was equally awesome, a BMW x3 SUV- the mileage I was getting on a tank of gas was killing me! I didn't realize that the dealer name was Hertrich's otherwise I would have run away as fast as I could! I had a REALLY aweful experience at another Hertrich's while recently looking at Prius's and another horrible experience when I had bought a ford focus for my son a few years back. When Jerry had gotten permission from his manager, Eric Mayan for me to take the Mazda 3 overnight to show my husband, we were chatting and joking around( the guy has an amazing sense of humor) I started telling him about the nightmares I had experienced at Hertrich's in the past, and he calmly said to me..."Do you know the name of our dealership,Jen?" And I replied "Capitol Mazda- Lincoln- Suzuki, why?" That's when he broke the news to me that I was at Hertich's Capitol. Boy did we laugh! The next day after having the Mazda 3 overnight, my husband test drove it back to the dealership and was very impressed. Although the wheeling and dealing and finalization of the deal was an all day process( Needs a bit of work, guys), we left with my 2013 Mazda 3 Hatchback and a good deal. Both Jerry Dennin and Eric Mayan are great guys and actually fun to work with, The also make an excellent cup of coffee with their Keurig Coffee Machine!

Bruce Rhoads

Very professional. Thank you.

Bill Sanders

I would like to thank the service dept at Hertrich Mazda. They took care of a issue quickly and very professionally. I will highly recommend the service dept to everyone I know thanks again.

amber scarborough

Priscilla is amazing!

Anthony Solis

I had a good experiece purchasing my 2011 Ford F150. This was the first time I went through a dealership for a vehicle but they made it quick and easy. Becky and the team were very nice, knowledgable, and professional.

Nick Reed

Not bad. Considering it was a scheduled oil change. Good service.

Crystal

Made a very early appointment for work to be done on my car. Dropped car off at 7am came back@2PM after I got off work. Said it be another hour had two little things left to do. After two hours later they said they had one one thi g to do. Finally at 5:55 PM they were done . Found out they never started work on my car until after 2:00 PM that day Very unhappy customer

Patrick Furbeck

They got a sweet little gig going on there haha thanks for nothing Hertrich!!!

Billy Butler

SVC coord was polite ,courteous and efficient- however they did install blended oil instead of requested 100 percent synthetic. But they corrected oversight and installed requested 100 percent synthetic oil.

Jessica Mason

I do not normally take time to write a review unless a profound impact was made... I casually went in the dealership looking to possibly trade my car for an SUV. Loathing going into any dealership, upon meeting with salesman Aric Carney, it changed any prior experience I have ever had... his sales manager just as pleasant. While I have yet to purchase a vehicle, it is my recommendation - if you want an honest, empathetic experience - not a convoluted typical experience - see Aric Carney, and his sales manager, Jason.

R K

Always has excellent customer service. Thanks!

Joan Ewald

Dylan Carey gave me excellent service.

Trieste27 .

Friendly staff but their labor rate is outrageous.

Ginger Jazairli

The service staff is terrible! I am always there atleast 3-4 hours even for just an oil change!

Alton Adkins

Took the Miata for a recall to be repaired. Everyone we came in contact with was very pleasant. They even washed the car for us. (We were not expecting that especially for a recall) All together it took a little more than a hour to get everything done including including inspection tires, fluids etc. Waiting room was comfortable with water and coffee available. Overall very pleased.

Robert D Patillo Sr

THANKS SO MUCH HERTRICH MY SERVICE WENT WELL AND QUITE SPEEDILY TODAY. I REALLY APPRECIATE YOUR SERVICE ❤️.

Pascha Steward

Calvin (service), Pat (Sales) and Jason (sales manager) ROCK!! I came in unnerved about the amount of repairs I was facing for my older model SUV. This team of gentlemen walked me through car buying effortlessly. They made sure that I got a nice new, pre-order vehicle that suites my budget beautifully. Thank you Hertrich!!!

Laurie Little

The service staff was friendly and knowledgeable . The shuttle drivers were so engaging and sweet. I had a 6 month with me and one of the drivers carried her to my front door. He was absolutely wonderful.

Marcelona Becker

Ian has gone out of way to help us get into a vehicle He courteous paitent and professional we highly recommend him

Shamia Salley

They take such good care of my vehicle. Always letting me know what is best for my care. The techs are just so knowledgeable.

Don Johnson

Worse place to buy or take your car!!! There are way too many other dealers around Dover that will take care of you. Bought at 2015 scion to only have the heater/ac break refuses to give a lender car and when the car was done they did damage to the passenger side door, and the heater/ac is still broke . Now they want to try and fix the car again so it will stay broken and know what else damage they’ll cause , stay away from this place!!!!!

Brett Shumway

I was told when I bought my vehicle that if I purchase the extended warranty and do not use it, I would get that money back. The Only reason I purchased the $1900 package. Verified that I was to get the money in July when I stopped in to inquire. Go in today to inquire how this worked and was told flat out it didn't apply to me and I was wrong. Not the person who sold it to me was wrong, by the way she doesn't work there anymore, but I was wrong. And regardless they are not refunded me that money. But they are really sorry and want to make it up to me the next time I purchase from them. Fat chance of that, they will never see anymore money from me in the future. It was a shame to, because the salesman was good to us and he is going to loose future commission, due to the dishonesty portrayed by their sales department!!!

Eric Maryann Klemmer

Fair

Bob Johnson

Nice people. Always check out cars here when im in the market

Douglass MILES

Very good. I shall return

Amanda Fisher

Excellent service by a skilled technician. I will never take care my car anywhere else!

kevin therres

Dealership worked with me to get the vehicle my daughter wanted at a Great price.They picked the vehicle up from one there other dealerships and had it ready to go when we arrived.Thanks again to Mario and the staff at Hertrichs Lincoln Mazda.

Reggie givens

I purchased a 2014 Mazda 6 from Hertrich in Dover.The sales representative Louis was very knowledgeable and made the entire process the easiest car buying experience i've ever encountered. The staff was very helpful as well and worked with me to get the best deal on my trade. Overall my experience with Louis and the sales staff was great and I love my new purchase. I've owned 4 Madza's and haven't had any major issues or concerns. I still have 3 Madza's looking to purchase another Madza for my son as his First car.

Mary Kate Koziol

After logging in and using thier online service to schedule my appointment and receiving a confirmation email...the day of service I get a phone call asking what my car needed and why it was dropped off. They were unaware of the service scheduled. Upon picking up my vehicle, my air conditioning magically stopped working. It was working the morning I dropped the car off and the second I got my car back it was not. To say I am frustrated is an understatement and I will not be returning for any future needs.

Blair Greentaner

Very clean low pressure honest dealership

Rommel Ongaco

Just had keys made for my Mazda this weekend. Told me it would take 1 hr to cut and program but took almost 2 hrs because "the technician was new" . quoted me $130 and when the time came to pay it was $147 because of a $17 shop fee? When asked they said it was standard through out DE and that fee was for disposing hazardous waste/material. ??? I'M GETTING A KEY PROGRAMMED! What is there to dispose? Had Audi, Nissan and Toyota keys programmed and all took less that 45 min and with no hidden cost! Should of listen to the poor service reviews on YELP and here so from now on I'll try to stay away from this dealer! Heed the warning!

Jamison Ostertag

Just purchased a used 2007 Hyundai Sonata from Hertrich's in Dover. Our sales representative Nick went out of his way to make our purchase an enjoyable one. The staff at Hertrich's is very knowledgeable and professional. The team at Hertrich's worked together to make us feel very comfortable, the sales manager Eric supported Nick and helped to make the overall experience painless. This is our 4th purchase from Hertrich with no complaints........An awesome buying experience..............................

Gerard Yatsko

Thanks to Mike , Matt and Jerry! Love my new car and it was nice meeting you and making a great deal!. Thanks for making the buying process and enjoyable one. Thanks, Gerry Y (Magnolia)

Denise Jarmon

Nice atmosphere. Very good food. Great bar drinks

Rob Shaner

Aaron Smucker did a great job and the entire process was quick and painless. Highly recommended.

Michael Urbaniak

When they delivered my car it only came with one key. Tried and tried to get a second key. Was told used cars only come with one key. If I wanted a second key it would cost me over $400.00. Never again!

Donna Heimall

Wow, if I knew buying a car wasn't as difficult as the last dealership I went to, I would have traded mine in a long time ago! I came in with a 2011 with 40k on it, initially to look at a 2001 BMW, figuring I would have to go older to lower my payments (I knew I was going to have a hefty rollover from my 2011). I had been in contact with the salesman Luis Garcia during the day, he had taken the BMW out, and had it ready and waiting for me when I got there! After a quick drive I let them run my credit and the manager Travis came to talk to me. I couldn't be approved for an older model but I had options. They got me in a BRAND NEW 2012 Mazda 3 (last year's model obviously but with only 9 miles on it!) AND reduced my payment $120! I was in and out with a brand new car in 3 hours, and a majority of that wait was getting all the paperwork done, because they were pretty busy for a Friday night. Even the guy in finance was awesome. They were all very friendly, knowledgeable, they obviously enjoyed not only working there, but with each other. Great place to go. And I never have to go back to the "OTHER" dealership again!!

Barb Filds

the most unprofession staff especially the finance department. I spent over seven hours there and still did not get the package in the car I wanted. The complete staff including the staff to provide you with plates took over 6 weeks to produce.

Dyana Williams

This was the most pleasant experience we've ever had buying a car. Everyone there is very friendly and no one tried to pressure us at all.

Arthur Carlson

Great srrvice

Anthony Robinson

Got oil change and front brake job, 343 bucks. Not sure how I feel, glad it's over.

Lisa Boone

Very helpful and great service

Jayda Schmidt

Despite the trouble I experienced in the year following my used car (2016) purchase from Hertrich, my complaints and concerns were dealt with very promptly. The salesmen/women and Hertrich staff have been incredibly helpful and kind in assisting me throughout my time with them. Their efforts to improve my experience speaks volumes. Thank you!

Alex Blue

Bought my car from here, can't complain. It's a dealership and they sell cars. I like the fact that used cars can come certified so that you know it doesn't have hardly any problems. Staff is ok...

Jessica Eagan

I’m new to the area and have always taken my car to Martin Mazda in Newark. I found this place online and it was super convenient location wise and also with scheduling an appointment. Calvin is who checked my and was super nice, but my issues weren’t with him. When I dropped my car off I signed a paper with the services and cost which I was okay with. Once I returned to pick up my car is where my experience turned bad. I checked out and the bill was higher then I signed ( nothing changed in the service). I was told I was getting a car wash and it never happened. No one took the time to go over the results in the inspection. Even tho Martin Mazda is not as close I’ll take that extra drive for the more personal experience, with a car wash, vacuum and oil change which is way less expensive.

josh

Great experience. Awesome salesmen. They truely wanted to help me find the best deal for my needs instead of just getting a car off the lot. Came expecting a simple car, left with a better package all within my budget.

valerie milligan

Wonderful car buying experience! The whole team actually made it a fun day! We'll definitely buy from Hertrich Capitol again. Kudos to Matt Milligan!

John Petro

Friendly sales staff.

Laura Rust

Can't get anything done wth this place!

Jack Castelow

They take care of customers and have great service

Angie Strouse

Felt like they kept us in limbo waiting to hear something.

JJ Ulrich

Ben helped us and he and the management were great. We told them what we wanted and were we needed to be and they did it.

President lawn care

Help guys

Catherine Rochester

I love the service that I receive & the way I'm treated when I visit this dealership. Tina Major is an awesome, knowledgeable sales person!

Barb Macdonald

Worst experience ever. Went in for oil change, they damaged my car to the point where it was in the body shop for 3 weeks! Not one person from management ever contacted me to apologize or offer me any compensation for my inconvenience.

Joanna Daneman

We've dealt with this dealership a long time. Good people

Andre Cartwright

Excellent experience a couple months ago when I purchased my '14 CPO Focus from Brian Milburn. As always, he was informative, attentive and exceptional in providing service as he found the right vehicle for me. I got just what I wanted, at the price/payment I wanted.

Bill Kebea

Was kept waiting 2.5 hours for an oil change and tire rotation. Was told needed new air filter. At $10.00 to install I will do it myself. When I got home and removed the air filter it was brand new. Nice try. Not to mention a previous experience

Jalessa Graham

I just recently purchased a used 2007 Mazda 3 at this location. My sales representative, Clyde, was awesome! He walked me through each step little by little to make sure I was sure about the decision I was making. I was able to purchase a vehicle in my price range without being sold monthly statements that would be out of my league. Along with Clyde, all the other staff that I spoke with were very courteous and helpful. If you want a good experience and a great buy, this is the place to go! They take good care of their customers!

vybzmasta bennett

Bought my car here, great service and I love my car

Thackeray Thackery

Great service

Shannon Lapinsky

We just purchased a 2001 Chevrolet Corvette from Hertich’s Capital in Dover Delaware. Our salesman, Jerry Dennin was extremely knowledgeable and helpful. The team work displayed between Jerry, Eric, and Sam was very impressive, even though we were the last customers of the night. All three gentlemen made the buying experience quick and efficient. Tom Rutowski, another great team member at Hertich’s Capital, has aided us in purchasing twelve vehicles. We continue to return to Hertrich’s Family of dealerships due the customer service displayed by all employees from purchasing to service and repair departments. We also return to Hertrich’s to purchase either new or used cars because of the quality and variety of vehicles available through this dealership.

Cheryl DiCarlo

Hertrich has an excellent Service Department. They make scheduling an appointment super easy by using the online request system. The Service Department staff are very courteous, helpful and efficient. They listen closely to any concerns or requests I have about my car so I’m always confident about the care my car received.

Jayesh Parayali

Got a certified pre-owned car with 2 cuts on the sidewall on one of the tires.

ro D SMI

Wife and I bought a Subaru from this dealership and were very impressed. They did not pressure us into buying a car our other car had transmission problems. We traded it in with no problems or hassle! It’s been 10 months now! No major problems. I waited this long for a reason to see if I had problems no problems. I just had to replace and brakes and rotors that's it because they were bad plus I work on cars. THANK YOU HERTRICH CAPITOL!!

Marvia Watson-hill

Don't adhere national campaign.

Beth Rankin

Trade my Mazda 2, for a 3 got a good deal. Sale person worked hard to get the deal I wanted, i would recommend hertrich

Rich Engle

I've never had a bad experience and have bought more than one car here. Jason Thomas and his sales team make it a breeze.

Charlotte Banice

The vehicles are way over priced.

Linda Capone

We stopped at Hertrich's Capital prior to going to an appointment at another dealership. Jordan greeted us and listened to the criteria we had for a new vehicle. He looked at his inventory and found lovely 2008 Acadia. As lifelong GM owners, this made my husband and myself very happy. Although the vehicle had greater mileage than we had originally specified, the rest of the SUV was wonderful. Eric, the sales manager and Jordan worked to get the price of our trade and the payment of the new vehicle to a comfortable (for us) amount. Everyone was helpful, friendly, professional and un-stressful to be around. I believe I have found my favorite dealership in Kent County!

Edward Gabrielson

I had a very good experience. The personnel were very professional and kept me informed of everything that was being done to the car. It was a great day.

Todd McGlone

Waste of time. There was a Tahoe listed but no price. So I emailed them and asking what is the price? They keep persisting me to come visit or call them. They will not tell me the price for the Tahoe.

Anita Kettlehake

Did not get the four wheel drive truck we asked for. Sorry I am a woman and yes, you got over on me.

Brad Wharton

It shouldn't take 2 months to work on a car and fix it. I had to go through their warranty company. The warranty girl said they wouldn't accept anything if I didn't have proof of oil changes even though I was having transmition issues. The warranty girl at hert capital told me she would send it in to see what they would say. I call the warranty company to see what's taking so long and they said they never got a claim that warranty girl never sent one in. When I finally got some paper work around for my oil changes that we do at home it took another month for the car to even be worked on. They never kept me updated on the statues of my vehicle or why it was taking so long. It was the worst experience ever if I can help it I'm never going there again. Marina Wharton