Reviews of Hertrich Toyota of Milford (Car Concessionaire)

Brian Mann

I sincerely appreciate all of the help Mike Stames, Bill Vernon, Sara Sam, and Brian provided me with. I wish everyone at Hertrich Toyota the best of success. And I still need to bring you guys the spare key for the Honda I traded in!

Kendra Bramble

We LOVE the team at Hertrich Toyota. We loved them so much leased another car last week. Customer Service is their first name!

Jack Daniels

The service is always a pleasure at Hertrich Toyota. The technician was courteous., informative and professional. He took the time to explain what he thought needed to be done and was pleasant when I replied we were turning the car in shortly. I love coming to Hertrich as I feel they are honest and dependable.

Bonnie Osler

We've bought several cars from Hertrich Toyota - recommend this dealership highly.

Anthony Spiridakis

Very happy with my service and contact with Mr. Joe Turk. Serviced my Prius in short order and I was on my way. The entire service team has always been very professional in their handling of customers. Thanks you, A. Spiridakis

Evelyn L Ynn

Your Service Dept. always takes good care of my car and treats me with great respect.

AL MAC

Professional & courteous sales and service team that listened carefully & delivered a quality product!

Lillian Sparacino

Service was fast, and efficient. Great customer service.

Jeanette Keagy

You have the most awesomeness service reps! Even though my bill was outrageously high, the service guy made it an enjoyable experience

Sebastian Gagliardo

Very efficient, and reasonably priced. Very personable and professional staff. Mark Laird continues to provide outstanding service and council. I find him to be a trusted member of the staff.

douglas dunlap

Mark is the best. He was very cordial and highly informative. He answered all my questions. Mark is the reason I will always come to Hertrich, with any car problems, because I know he will solve them. He is a master of his trade. He had me back on the road, a "happy camper". Fred, keep this guy. Doug Dunlap

Richard L. Sapio

Bruce in Service could not have been more helpful. From greeting us at the desk to giving us the "bad news" of needed repairs, he was professional, thoughtful, and considerate.

Glenn Luedtke

John Urban has been my service rep since we bought our first Toyota in 2003. He has always given us honest, straightforward advice on the best way to maintain that car (which still looks and runs like new) and our 2016 Avalon. John is a huge asset to Hertrich Toyota, and we are grateful for his advice and expertise.

Sophie Krezel

The staff was very knowledgeable and supportive in our search for a replacement for our 2004 Dodge Ram. We are very happy with our purchase of a Toyota Tacoma.

Bill Dorrier

Typical handshaking ol buddy auto salesman, 2 managers and the finance guy. I had to meet them all as I went through their process. I bought the vehicle but finance guy forgot to include the deposit I left two days earlier. They realized it and salesman left voicemail saying a check would be mailed. That was 17 DAYS AGO. I have contacted them twice to hear “it’s in process” so I emailed the general manager yesterday, no reply. It’s incompetence or dishonesty. Later that afternoon - Wow! Look at that snarky response. And so fast! You don’t like dishonesty so I guess we’ll go with incompetence. You would get farther with me if the experience and this contact were more focused on the customer needs and expectations rather than your staff and policies.

Linda Cook

This is the second vehicle i have purchased from them. The salesman knew about the product. Explained all of the features to me and how they worked . Reassured me if any questions when I go home not to hesitate to call or drop by. The dealership got me out in a timely fashion and on the road .I would truly recommend them.

joseph thomas

Just bought a vehicle here today. By far, the BEST CAR PURCHASE EXPERIENCE EVER!!!!!! From first contact, to driving off the lot, extra exceptional service. Mike Stames, the best most courteous, honest, genuine, caring, knowledgeable, appreciative, respectful sales man of any sales industry I have ever met! Our total time at the dealership today...3 hours. Mike, he's the man to see. The rest of the staff, John in finance, sales manager, GMs...just great!!!

Dalia Nichols

Great customer service from arrival to departure. Explained service process and provided timely feedback regarding repairs.

Vic Alyce Taylor

Great service, wonderful selection, knowledgeable associates!! I love my new car!!

Kay Poole

Service was on time and friendly. I would give 5 stars for service but I lowered it due to uncomfortable seating for me in waiting area and poor lighting to read by but otherwise very satisfactory. Personnel was very friendly.

Gary Schmidt

Excellent, hassle-free buying experience. We knew exactly what we wanted in a Prius Prime plug-in hybrid. They just sold their only unit in stock, but found what we wanted at another dealer and had it transported in 24 hours. They readily shared invoice/list price numbers (which matched what we had) and we quickly agreed on a very fair deal. This is our third vehicle from Hertrich - I'm sure being an established customer helped the experience, but we return because of Toyota quality and excellent service.

Deborah Campbell

Had a warranty repair and scheduled early in the am so I did not miss much work time. Service was prompt and repair was quickly done. Thanks for the timely service!

Daphne Wells

I was there a week ago and the person who waited on me took his good old time coming out to see what I needed. I was informed earlier I did not need a appointment to have the 5 month 5,000 mile offer by Toyota. I was misinformed and the assistant manager JADI informed me without an appointment I would have at least a three hour wait. I said I was willing to wait for a while but if I needed to go I would have to leave. He stated that the other six vehicles waiting for service since the morning needed done before mine. I asked if there were other places I could go. He said he thought there was one in Salisbury. I went home and made an appointment for the following Thursday. The gentleman I had on 10-25 could not have been any nicer and eager to help me. He was very thorough and explained everything to me about the offer and what would be done. Maybe his superior needs to take a lesson from his employee on how to treat customers. If not for us returning service customers , service management might not have jobs.

Debbie Gartland

Great dealership, great people to work with. I bought my RAV 4 there, and I am very happy with it.

Vicki Green

I just moved from VA to DE and needed a Toyota dealer for service. Easy to make an appointment. Wait time and waiting area was perfect. The explanation of what would be done and the cost upfront was wonderful. Very positive experience. Will definitely go back. Thank you!

Jocelyn Morton-Elzie

Service was great, the staff was very friendly and the service was uick. I would appreciate some coupons in the future to offset some of the cost of maintaining a Toyota

Cathi Donohue

Raquel Mickelson is an outstanding sales Consultant and I would highly recommend her if you are looking for a Toyota. She is friendly, couteous, extremely knowledgeable about the inventory and the individual cars. Raquel made our experience smooth, seamless, and stress free.

Lynn Wilson

Very good service scheduled maintenance service on September 23. Fahed is very professional, accessible and keeps me informed.

joe wilkens

Very professional, worked with us to make the buying experience very satisfying

Joshua Weldin

Quick and easy pit stop. Service techs were great. Cute lady at cashiers counter.

Leslie Bifano

John took the time to answer my questions. He was very courteous.

Dan Dalina

Found the cause of the problems and corrected them the first time. Service was friendly, polite and professional.

Kim Koot

Linda was fantastic! It was my first time buying a vehicle on my own & I cannot say enough about her! She was kind & explained everything in simple terms so I could understand them. Big shout out to Kevin & Tushar as well - they were very patient with me :) I LOVE my new truck! Thank you Linda, Kevin, & Tushar!

Virginia Zrake

Accurately predicted how long it would take. Hospitable to me and my dog while we waited.

Brittany Morris

This was my first time purchasing a Toyota and Hesh was absolutely fantastic. He was patient, kind and took very good care of me. I would highly recommend Toyota Hertrich in Milford. Amazing experience and I love my new highlander!

Frederick Miller

Excellent service, 5 star.

josue osorio

Monday july 15th stopped by with my daughter around 7:45 pm . Bill vernon came out had a little talk . Came next day to find bill , the way he presented the sale and the process was quick easy and zero b s . Came to an agreement with the managers bought the car. And .... next day brought my friend from work i asked bill to help with the sale bill vernon , my friend bought a car too.

Louis Garcia

Always professional, friendly and they even wash your car. Can't beat them for service and competence.

Mr. Moore

They are very helpful and so kind. They were very helpful and I got the car I wanted thank you Toyota team

Shorel Clark

Recently my Toyota Highlander needed brakes on the front and back of my car. With one student in college, and 2 seniors starting school, my money was tight. The cost of the job, the time it took for the job to be done and the friendly and helpful gentleman (B. Williams) that assisted me was remarkable!!!! Thanks B. Williams...this is not the first time I have been pleased with Milford Toyota. Thank you again...and I will send my friends your way! S. Clark

Evelyn Ferracci

Very happy with my salesman Xavier and very happy with my new Toyota Hatchback. Getting use to the new functions. Will recommend to my friends

Sue Philkill

Hertrich Toyota of Milford is a great place to visit, when you are interested in purchasing a new.car. I had the best experience with Nainesh Patel. Nainesh is an excellent salesperson, who did not rush me or pressure me in my purchase agreement. I’m enjoying my new Toyota RAV4! Thanks for a wonderful sales experience, Nainesh and Hertrich Toyota!

Donna Gordon

Had a great experience and love my new Toyota Rav4

Maureen Whalen

They take excellent care of their customers.

Cynthia Arno

John Urban in the Service Department was exceptionally helpful--providing helpful advice and suggestions and following up with my original dealer about my car's issues. Thanks, John.

James McQuilkin

Our service advisor, Fahed, was polite and helpful. We have had Fahed assist us on several of our past visits at Hertrich, and have always been pleased with his service and advice.

Rick Schriber

Excellent communication. no pressure. committed to making a good deal for both parties.

Joe Wells

Great service dept! Always explain any repairs or maintenance needed on my Toyota Avalon.

Pete Sullivan

Service is 5 star. Sales- I bought somewhere else...enough said.

Cathy Correa

I just brought my new car from them. I am so happy with the service i received from everyone there. They were all courteous and helpful. I will definitely be coming back there for my next car.

Jeanne Baer

Salesman, General Manager are very interested in good Customer Service. There is never any pressure and they are sincere in satisfying the customer needs. We have purchased three vehicles from Hertrich Toyota and will undoubtedly continue to do if the need for another vehicle should be necessary. We highly recommend this Dealership to everyone we know as well as anyone else looking for a new or even a used vehicle.

Monica Patel

I visited Hertrich Toyota to lease a new car. Craig was incredibly helpful and made me feel at-ease during the entire process. He explained everything to me step-by-step and even helped me speak on the phone to my insurance company during the setup. Once I received my car, Craig went out of his way to make sure I knew how everything worked, including helping me connect my phone to the car's bluetooth system. Throughout the entire process, I really felt respected and valued as a customer by all of the employees who helped me with my lease. Overall, I couldn't be more satisfied with the service I received from everyone at Hertrich Toyota, and I will certainly be doing business again with them in the future.

Robert Jefferson

They always take care of my car and advise me of any upcoming maintenance. Straightforward, reliable, and trustworthy. I have never taken my car anywhere else for servicing. Not even to the original dealer I bought it from.

Leonard Logan

My wife and I purchased a 2018 Highlander from Hertrich Toyota a couple of days ago. We are new residences to the State of Delaware and this was our first time visiting Hertrich Toyota. Our salesperson, Linda, was fantastic working with us as we shopped for a vehicle. She was friendly, very knowledgeable of model of cars we were interested in. She was not pushy and allowed us to view the vehicles at our own pace. Linda and her manager answered all questions and was very accommodating. They were able to meet all our conditions for vehicle we purchased the other day. Thanks guys.!

Dannielle Ryman

Always great service, friendly staff, attentive, they explain everything very well and prices are fair.

Ted Scoleri

Replace Windshield and calibrated sensors, Factory Defect windshield, All fixed perfect.

Eileen Beebe

The Service Manager waited on me when he noticed I was waiting to check in. I was impressed with his excellent customer service as it seems we can no longer take that for granted in this day and age. Service was quick and I am glad we made our most recent purchase from them.

Ultra Gamerteen17

You have to pick up your license plate because they dont mail it

Phil Hartman

1.5 hours for tire rotation, incredible.

Glenn Friedenreich

Went for 80,000 mile maintenance on my Toyota Tundra. Everything went smoothly, no surprises. I’ve had all my service done at Hertrich Toyota since I bought the truck there new in 2012. The staff is always efficient and courteous. I’ve never had a problem with any of the service work. Making a service appointment via the Hertrich web site is very easy.

Darryl Witman

1st time there. Toyota is still #1 in my book for service and Tacoma's. My family has been into vehicles since the 1900,s and I know how a dealership should handle there employees,vehicles and customers. Thank you

Peg Sunday

Facility is clean & comfortable. The people are friendly. My wait was a little long, but there were a lot of customers there at the same time.

proud2BaNurse

I want to thank Craig, Kevin and John for putting me my brand new 2020 Corolla LE! I traded in my 16 1/2 yr old Camry XLE with 224k miles on it. It was difficult to part with my baby but I know I'll get longevity with my beautiful Barcelona red metallic Corolla, so I'm looking forward to another excellent experience with an outstanding Toyota product. (((( THANKS GUYS!!!! ))))

Hilary King

Always excellent customer service when I come in. John and the guys are exceptional

Ronald Tate

This is the fourth time that I have purchased a car with Hertrich Toyota and I have accompanied three friends and assisted them in their purchases. I appreciate the professionalism and attention to detail that I have gotten with each and every transaction. I will continue to recommend Hertrich to my friends and expect to make purchases in the future.

Raymond Roussin

Fast, courteous and efficient service as usual.

terry kopec

I like it friendly people willing to help.

Ron Baker

Mark was easy work with an d quite pleasant. He listened to my concerns and provided sound advice. My vehicle was ready when he said it would be.

Pat S

From the time I walked in the door, to the time I left, everyone working at Hertrich was extremely helpful and professional. All my questions were answered. Service Advisor, Fahed Alkaye, impressed me again. I made sure I went to his station as he was outstanding on my very first visit to Hertrich earlier this year. He did not disappoint. He is truly an asset to the customers and Hertrich.

Carol Pollio

Great experience purchasing a vehicle here. Appreciate the efforts of Jeremy, Richard, and Kevin in making this happen without the stress or pressure tactics some sales folks use. Will continue to come here!

Ted Char Brown

Salesman was courteous and not the least bit pushy. The whole experience at Hertrich was a pleasant and comfortable one. We have purchased a number of new cars over the years and this time it was a pleasurable time as no one was trying to sell you something you were unsure of. Would highly recommend them to everyone I see.

Steve Halstead

The service folks gave us priority treatment and processed our request expeditiously and courteously. Keep up the good work, everyone.

Alex Snyder

Very easy to work with. Mike Stames was able to provide everything I asked for and made the car buying process painless.

Nancy Liberatore

There was an issue with my extended warranty from another state. I want to thank the local staff (sorry that I forgot his name) for making the calls to Albuquerque Toyota dealer to get the information re the warranty. They did an oil change and the car runs good.

Charles Orsinger

talked to a salesman by the name of Richard about a F-250 XLT to make sure the truck was still available for purchase. Richard told me he would check into it and get back in touch with me. Well that's been 3 days now waiting and now I'm taking my business elsewhere!! I guess he sold enough 46000.00 trucks and didn't care to have my business!!

Marie Clerfond

Very warmth welcome and perfect customer service !!

Scott D

We had an excellent experience dealing with Hertrich Toyota. We moved from New York and have been dealing with Toyota for years but Hertrich Dealership is the best we ever had to deal with. I would highly recommend them to anyone without hesitation.

Mary Hale

The service department personnel are courteous and provide clear estimates. I highly recommend them for service.

Jimmy Long

Treated fairly, no hassles. Overall great experience. Xavier is an excellent salesperson and the management staff are very helpful and courteous.

Kyle Alexander

I went here to look at a 2015 Scion FRS. (Retail value of $20,000 back in 2015, value now is 12.4-14.7k. They had it listed for 18.8k.) I went, test drove it, liked it, told them I’d be doing a co-sign, they immediately didn’t like that. Pressured me into signing on my own but would not tell me the APR. also, they had the keys to my car for “an appraisal” but in reality, they were in the salesman’s pocket the whole time. LITERALLY held me hostage until I paid them for “holding the car for 48 hours Incase I change my mind” after telling them over and over I was just looking. I had work call the dealership and tell them I needed to leave. OH BUT IT DIDNT STOP THERE! As soon as my job called, the sales manager came out and said “congrats! We can get you in this car today! Just hand me your debit card and I’ll take your $3000 down payment!” To which I obviously declined. That’s when I was starting to panic, knowing they were scamming me. They tried everything. I was asking to leave, would not let Me, as they had my keys. They would not let up with the “we need money to hold the car here for you” so just to shut these inbred idiots up, I let them take $50 out of my account. Please note that I did not get my keys back to my car until after I handed my card to the cashier. Still trying to get ahold of them for a refund which looks like will not be happening. They won’t haggle on price, their sales pitch is super aggressive and they will hold you there until they squeeze even a penny out of you. Do not go to this dealership. You’re better off buying a car from a meth head on Craigslist.

Hobie One

The Service Department was great as always. It still takes a little long for the work to be completed. But otherwise very satisfied. The Service Department personnel meet you as soon as you enter the garage and are very helpful and professional.

Lauryne Morris

In and out quickly. Oil change and tire rotation.

Stephen Oldham

Excellent customer service, recognized as soon as exiting the car, had my appointment paper work in hand and was attentive. Recommended or suggested service and verified history of vehicle. Service was quick and efficent, car was clean and presented ready to drive home. Thank you John.

Jeffrey Cohen

Brought brought my RAV4 in for 10000 mile service...I was also having a problem with my navigation screen always going back to a split screen. I thought it was a big problem. The service advisor, Mark, knew right away what the problem was. This was the second time that I had a technical problem and both times Mark knew how to correct it. I really like when the advisor knows his vehicles. The service took less than an hour including the free car wash. I continue to be impressed with the service department at Hertrich Toyota.

Anthony Scarpa

Hertrich service is always the best. Timely, good value and always done correctly.

Mike Faust

Our salesman Shaun was the best, as well as his manager Kevin. Shaun was friendly, very knowledgeable of his product, and made the experience fun. No pressure, just answered all questions and was very accommodating. Probably one of the best auto purchasing experiences yet. Thanks guys.!

Charlene Ives

Representative explained everything in detail - was satisfied

Daniel Barry

The only thing negative was recommending fuel treatment. A big part of purchasing was the 3 year service agreement with Toyota care. If this was a recommended service it should be covered under the agreement. Don't try selling something I don't need and that's what i felt was beng done. Everything else was great! Service was done and in a timely manner. Once again fuel service was recommended as well as tire v!balance and alignment. This was recommended before the car left the welcome center. It blows my mind how anyone can suggest service without ever entering or driving the car or looking at tire wear. Of course they knew how much it was going to cost upfront? I hope this isn't a circumstance where people who don't know are simply taken advantage of. Just not right. Things like this reflect where I buy and go for service. I thought the car was covered for 30,000 miles on recommended service, and it is not because the services suggested were not based on proper vehicle inspections. Real SLICK!

Claudia Davis

I purchased a 2019 Toyota Rev4 Hybrid Limited at Hertrich Toyota in Milford, DE. The sales representative, Michael Stames, provided professional and courteous customer service throughout. The color and model of the Rev4 I wanted was not in stock. He and others at Hertrich went above and beyond to locate what I wanted. Mike was patient and knowledgeable with helping me understand all the new safety and navigation updates in this new 2019 model. Thanks to Mike and all the others at Hertrich Toyota.

Troy Evans

Linda was great. She explained all the features of my Corolla in detail. She even helped me set up all the apps in my car through my phone. She went above and beyond. She also did something no other sales person has done for me since I've been buying cars, she called a month later to see how I was enjoying the car. That was great. Sales people usually only contact you after the sale if there's a problem. Otherwise you never hear from them again. Linda was not like that and I feel that makes all the difference. It's really nice when people actually care these days.

Ginny Hysock

Happy with the ease of getting service done. Comfortable waiting areas. My only complaint is I had dirty fingerprints on my passenger door and my leather passenger seat!

Sharon Ulissi

Absolutely fabulous car dealerhip. People were great. No pushy, high pessure sales here, just personable, professional, friendly service. We had Shaun. Highly recommend. Kevin the manager was great too. Yes we bought a car. It had to be ordered and picked up. Everyone went out of their way to help and make it a pleasant experience. It was Very Good! Love our new car. Love Toyota. Best dealership we've ever experienced. Thank you Shaun, you are the best.

Nadine Efird

I just got my RAV4 yesterday and just love it !!! All the people involved were out of this world!!!

Accidentally on Purpose

My Toyota yaris got tuned up these guys are very professional very kind very real very professional very cool.

Shirley Travers

We were looking for certain things on the new vehicle that we purchased and thanks to our sales person Ben who took time with us showing us all the different vehicle with what we were looking for we brought now instead of waiting until Sept. Great job Ben

Rick Moyer

Great service and timely maintenance. Service Advisor was very knowledgeable and handled matters professional.

Tony Paida

Service was done well and finished sooner than expected. Service advisor Fahed Alkaye was very cordial.

Roberta Wendt

I have bought 3 vehicles from Hertritch in Milford now and Have always had the best service! Sara' Sam has always given us 100% and It has been the fastest service car buying experience every time! You cannot go wrong! Every form is explained and signed in a very timely manner and with expertise. I would recommend everyone to go to Hertritch to buy your next car. You will never go anywhere else!

Raymond Martin

I appreciate this dealership! I drive all the way from PA to have them service my 2012 Tundra! My local dealership is absolutely terrible! Will continue to use them for all my service needs! If I could give them a higher rating than 5 I certainly would!

Charlie Everett

I have always been treated fairly and courteously.

Michael Durso

Mark is one of the best service advisors. Great service, 100% satisfied. Will be going back for future maintenance needs.

JOHN Faust

Rocky (Raquel Mickelson) and the sales department did an excellent job from start to finish. Very happy with the purchase of my new 2019 Tundra crewmax!

spicerpro

Service is outstanding. I can always count on accurate estimates, clear explanations, expert support, and friendly consultants.

Todd Frazier

Work was done correctly and efficiently. Price was reasonable. Staff very helpful.

Beth Ann

Had a recall on the side doors of our 2015 Sienna. Work was completed efficiently and in a timely manner. Service Dept kept in good communication with us letting us know promptly when we could pick it up. All done in a day and even gave us a car wash too!

Rob Havinga

Excellent service. Appointment was mad e for 04/03/2019. Did not have to wait. the service department pulled my file without asking me any question. Service Rep showed and discussed with me all the service that was required on my vehicle. Well organized

susan Griffith

Hertrich was able to obtain the car we wanted. Salesman and sales manager were professional and helpful. This is the third car we have purchased from Hertrich in the last year and a half. We are very happy with our dealings with Hertrich.

Tresa

I just purchased a car with Hertrich Toyota of Milford and had the best experience I’ve ever had out of all of my car buying encounters. They went above and beyond their job to make absolute sure that I was satisfied. I would definitely recommend them to anyone looking to purchase a vehicle and I, myself, will most definitely be using them again on my next purchase when that time comes. I cannot say enough positive things about the dealership from their sales team, management, finance department and customer service. The entire team was outstanding.

Mark Evans

James Harrison was great. He went out of his way to help us anyway he could. The only snag was detailing, it just took to long for the job that was done.

Mary Wallace

Great service. Very quick. But, I wondered when they had turned into Petco? Three dogs there in the waiting area ,really? I wish people could just keep them at home. Other people don't like dogs or are afraid or allergic.

Virginia DiGialleonardo

Praises and kudos to Mark for his excellent explanations of the checkup on my trusty Camry.

Charles Finnegan

Service rep was friendly and helpful. He answered all questions and we discussed it additional service would be required. Service was done in a timely manner. I will continue to have my truck serviced at your dealership.

Jon Kuzepski

Great dealer, everything went smooth and perfect. Will buy from again. A+

Heather Jones

Thank you Bill Vernon for all of your help and patience! Definitely recommend!

Paul Sherman

Great experience. Enjoyed the drive in arrival. Greeted by the service manager who took the car right in and started the service work. I spent the time visiting with another customer in the waiting area, a very nice place.

Star Harden

The dealership has a great staff and works hard to get you in the a vehicle that is within your budget. I started with a lease and now I have purchased the same type vehicle. "I LOVE MY TOYOTA." Stop by and see what they can offer you.

Lauren Shilling

We had a wonderful experience here! We could not be more pleased. The service was outstanding as well as easy! They were extremely kind and made us feel comfortable! I would highly recommend taking the trip out there with any car interests and questions.

Randy Short

A great overall experience. Extremely friendly and knowledgeable staff that were happy to work with our budget and try out different vehicles. Every part of the process was painless and easy!

John Griffith

Purchasing my Prius a couple of weeks ago turned out to be a very positive experience for me. Sales consultant, Xavier Alarcon, was very knowledgeable about all Toyota models. I called the dealership to speak with Xavier recently only to find out that he longer works there...a real surprise! I have now bought 3 new Toyota’s at your dealership in the last 2 years. Needless to say, I am loyal Toyota owner. Thank you John Griffith

Fred Strobel

This was my first "pit stop" service. Bruce was expecting me as scheduled and provided the services. I stopped by to see Richard and he helped putting on my new plates. Thanks to all. Friendly and good customer service.

Steve Dolnack

Hertrich's service department is outstanding! Their communication and execution has been great.

Michelle Collins

Good efficient service, very friendly, great waiting area

trudy carey

Very quick, friendly staff

Sandra lehman

As always - work done well and on time

Edwin Jacob

This was our first visit to Hertrich Toyota. We recently moved here from Pennsylvania and a dealership that was top notch! Hertrich Toyota is our new home for our 2016 Highlander. The Service Representative was excellent. He provided us a detailed explanation as to what was going to be performed on our vehicle and took us on mini tour of the dealership before dropping us in the lounge to wait for our vehicle to be completed. He was courteous, professional and a pleasure to deal with! As most customers must do, we assume all of the work was performed. That even washed our car (but didn’t dry it and there were water marks all over it when it dried!). I certainly appr crate them washing my vehicle, but I probably won’t let them wash it in the future because I am entirely too finnicky and don’t like having water marks on the windshield and paint. Other than that, everything else seemed to be just fine. Thanks for a great job and I look forward to future service and perhaps the purchase of another vehicle.

Pi ilson 피 일선

Very nice people Very nice service I truly suggest to you come

Ro Mahoney

John U. Was flexible, accommodating, thorough & professional! Excellent Service Dept customer service!

Frank Combs

Always great service and professional service. Won’t go anywhere else.

Tom Darby

Great experience, Sales Representative Edward Morris was great and the sale experience was quick and painless.

Laura Jednorski

Excellent experience, Shaun and the manager were great to deal with.

Anne Burke

Consistently impressed by the service especially the reps who greet you and keep you updated on the progress!

Margaret Paquette

Always a positive experience: thorough evaluation and explanations; timely updates; pleasant staff.

Brigitte Lynne

Perfessional. Superb auto team! Personal and fun experience. Has a children’s play area and adult lounge waiting area.

Lollie Lee

Every time I visit here to get service done on my Toyota I’m pleased with the service Siri

George Perasso

Easy to get an appointment. Service was done in a timely manner. Answered my questions and explained things. Very happy with things. Almost forgot, they washed my car.

James Stevens

Went for 80K service, made appt, was taken on time (even a little early), explained everything completely, was charged a fair price and out the door when they said i would be. Have never had a bad experience here, Hertrich has gone out of their way to take care of any issues we have had, even an odd one with the headliner. We have 2014 Hybrid Avalon Limited, great car.

Austin Acocella

This was my first visit to Hertrich Toyota, as I only recently moved to Delmarva. Service advisor John provided me a tour of the facilities and helped me make a service appointment. When I arrived for my maintenance service appointment, he had already checked the maintenance and service record for my 2013 Highlander, since most of the service had been provided by a Toyota dealer near my previous home. John carefully and clearly explained the one non-maintenance item that needed attention. He also told me what to expect on my next few maintenance visits. In short, the service was perfect.

Kay Carnahan

John Urban made my appointment speedy, easy to understand, and very pleasant. He does a wonderful job!

Cathy Thamm

John Urban was polite and knew what he was doing--my car was in good hands--Thank you

Steve Folsom

I took my Toyota in for service. The service manage was very nice and when over everything that was required and the cost. I chose to do most of it.

Tiffany Y

I recently had my car in for services to be done regarding recalls. Staff were very friendly and welcoming. While dropping my car off my friend and i definetly walked around to take a look at some cars and unlike some other places some of the sales associates were so quick at approaching and super nice. They had introduced themselves and offered some help. Although, i wasnt on the market to shop i was very regretful to that. But if i definetly had the mindset, the money, and a good credit score i definetly would have tried to make a purchase. For the service done to my car i thank you would like to thank them for their time and efforts. They do such a great job. I will definetly come back for any problems in the future or if i am in the market for a new car.

Mel Allison

Great service what more can I say.

Maggie Manzke

Would have been 5 stars, but my husband had to hunt down the cashier so we could pay the bill and get my car, after pressing the attention button twice within 10 minutes. Otherwise, everything was great, the car was serviced, communications were wonderful, and everything was understandable and courteous.

Marnie Pepper

We had an excellent experience at Hertrich Toyota of Milford. Richard Garrett was extremely helpful, knowledgeable and respectful. We are happy with our new truck and would recommend Richard to anyone looking for a new vehicle!

Joe Vocke

Absolutely terrific people and a great purchasing transaction.

Ed Black

Appointment went smoothly. Staff were very polite and accommodating. It would have been nice if the different Toyota dealership computer systems would talk to each other. I recently moved to another state and none of my information from my previous Toyota dealer carried over. Other than that, very satisfied.

Eric Earhart

Always a great service experience when you feel like they care and are taking care of your needs...and a comfortable waiting room certainly helps.

Michael Schaber

i was assigned a very courteous and customer-focused service writer; kept to the predicted schedule and delivered my car clean with a clear description of the services performed.

Lizz Eagle

Very kind and helpful The service center worked on my truck earlier then they said and got it done quickly

Richard D'Auria

Professional and cordial staff, prompt service, comfortable waiting lounge.

S Grogg

It was such a pleasure to purchase a car from Hertrich, I will return again and again. There was none of the game playing and price negotiation we generally have when buying a car. Our salesman, and his manager, just wanted to work with us to see what numbers would work out for us, and were able to come up with a plan that fit our needs. Not only that, but they searched a difficult car for me, and were able to find exactly what I had requested in record time. We are now enjoying the car, and having another fantastic experience thanks to your team. Thank you!

Alfred Castillo

The whole Hertrich Toyota team was exceptional! They were prompt, attentive and knowledgeable. In particular, Craig Crawley was very thorough and totally responsive to all our questions. Kevin, the manager, was extremely welcoming and professional, as were all his team. The entire buying experience was pleasant and the delivery of our 2019 Avalon Limited was everything we had hoped for.

Wendy Kwiatkowski

We had a great experience working with Tushar and Xavier buying our car. They cared about meeting our needs and didn’t try to push us past our comfort zone. We are very satisfied and look forward to continuing our relationship with Hertrich in years to come! Thank you!

Jerry Pulaski

I am ver happy with my experience at your dealership. Shelby Sweeney was a pleasure to deal with re: my Ford Mustang purchase, as well as James. Thank you very much! Jerry P. Pulaski

Richard Gradel

John in the service Dept.is Fantastic taking care of customers Richard A, Gradel Hertrich Toyota is the Best

Brian McCarthy

My service advisor, Fahed, provided excellent customer service, explained in detail what items were being serviced, expected cost and the anticipates wait time. My vehicle was ready on time and was even washed prior to its return to me. Everyone in the dealership was professional and courteous.

Tania MacFarland

Mike S. and the GM Tushar are the best. They did everything they could to make sure I had the best car buying experience I could. I would highly recommend them. Thank you guys so much! I love my new RAV4!