Reviews of Gateway Subaru (Car Concessionaire)

Mandra Cunningham

My wife and I leased two new vehicles through Gateway Subaru. We have never had a Subaru before and weren't sure we could even afford it. LEt me just say that dealing with this dealership and our sales rep, Kyle Hutchins, was an enjoyable experience. We shopped different vehicles and were not at all impressed with how we were treated at any other dealership..and we have used Pohanka for years, and our last was through Sherwood. We have both felt very much appreciated and listened to. We were not rushed in any way to make a decision that we didn't want to, or would regret. Any issues we had were completely, and timely, resolved and we never felt like a bother. Kyle Hutchins is an amazing sales rep and we look forward to dealing with him again, Weve had both vehicles for about a month and half and wanted to give it some time before we wrote a review. I must say, I don't know how we ever survived without a Subaru before and do not see us going back to another vehicle any time soon. Thanks Kyle, and thanks Gateway, for making this an overall, very enjoyable experience.

Bryan Walter

Ist time there big& beautiful everyone nice

Faye Horner

Brian Kang and Jeff, very nice men. Pleasure doing business with them.

Samantha Baum

The car buying experience is never short, as the process can sometimes be lengthy. But when I walked into the Gateway Subaru dealership on Monday I really had no idea what to expect. I actually spoke with Zach Nagler via e-mail two nights prior, in which he responded to my e-mail requests quickly. I had scheduled a time to come in and speak with him about trading in my Toyota Rav 4. I bought my Toyota over 2 years ago and it just wasn't something that I really wanted. I was hoping the car buying process this time around was smoother, faster ending with the result of a car I would be excited about. From the time my sister and I walked in we were greeted by several associates, who were kind and not overwhelming. A lot of times when you go into a dealership you can be bombarded, trying to get you to choose them as your salesperson, this dealership however wasn't the case. I came in having some sort of idea of what kind of car I wanted, but obviously I knew they would guide me in the right direction for a vehicle that was not only in my budget, but something I would end up loving! I know sometimes you may deal with difficult customers, which if I was I apologize. From Zach's knowledge about ALL the cars I made him look at with me, to Wendy's willing to work with my budget, to Renee taking the time to sit down with me and go over exactly everything a lease entails it was great! From the time I walked in the door to the time I left, there was never a time I felt overwhelmed. I appreciate everything everyone did for me. I will make sure I recommend your dealership to anyone who is looking to Buy or Lease a new car!

H Close

Great people, easy to do business with. Great cars

Dayzbro511

Very professional and greeted me when I arrived. Would recommend for any Subaru owners or future suabru enthusiasts!

Benjamin Filer

I went into Gateway knowing exactly what I wanted and knew I would have to order it. They offered to just order if for me but I wanted to meet the people that I would be dealing with so I made the trip down from central Delaware to Gateway. I met with Don Scullen, he is very friendly, knowledgeable and gave me the best deal hands down. I didn't even feel the need to negotiate the initial price I was given. I waited for my car since it was custom ordered and I was kept informed throughout the entire process. I was very pleased with the overall experience at Gateway Subaru, I think it is great that they support local car enthusiasts and as long as I'm in this area there is no other Subaru dealership that will be getting any business from us. If you live within a couple hundred miles of Gateway and you're looking at a Subaru, make the drive! You'll be glad you did!

Chardonnay Dior

Engaging. Polite. Friendly, Warm. Helpful. No pressure. Caring. I can't remember everyone that I had encountered but everyone was friendly and helpful. Thank you for assisting me with my purchase. Job well done!

Sally Hanley

I had my Forester serviced here (brake pads and rotors) and had a great experience - and the waiting room is very comfortable. They were friendly, knowledgable, and honest about my service and have very fair pricing. Meanwhile, Pep Boys hadn't even noticed that my rear brake pads were completely gone and my brake light bulbs were burned out, even though I had visited them several times in the past few months for routine service. I feel much better trusting Gateway with my car. (Never going back to Pep Boys again!)

David Pollitt

Excellent experience. By far, the best I have ever had with buying a vehicle. Everyone was extremely knowledgeable and very friendly. Steve even came in on his day off in order to accommodate my schedule.

Marian Smith

Waited over 15 mins just to talk to someone.

David Etheridge

I had an issue with a tire pressure sensor that I thought would be a quick and easy fix, so I took my vehicle to an area garage. Long story short, the garage couldn't get the new sensor to sync up with the car's (2013 Subaru Legacy) and for warning light on the dash to go out. After two days and over 5 hours of patiently waiting for the garage to figure it out, I took the vehicle to Gateway Subaru. Using computers specifically made for Subaru vehicles, they synced up the new sensor and I drove out of there with the light out. Unfortunately soon after I left the light came back on. Since it was very late on a Friday afternoon, I made an appointment for the next Tuesday to get a genuine Subaru sensor installed and the one the garage inserted removed. Before I got to that Tuesday appointment the light went out. This is not uncommon for these sensors and the computer system to dance with each other as the communicate with each other and learn to play together without fighting. Shane, the service writer, was very nice and patient and suggested I drive the vehicle to see if the light came back on or not. It did. That same day as I was turning onto my street. Typical, right? I went back to Gateway the next day to once and for all have a genuine Subaru sensor installed. Just for laughs, the light decided to go out on my drive to Gateway, but did come back on just before I arrived. My wait was a relative short one. I was told that there was nothing wrong with the sensor, but that the garage had put 50 pounds of air pressure into each tire, even though the request was to put 35 pounds of pressure into each. It was the 50 pounds of pressure that was causing the tire pressure warning light on the dashboard to come on. Additionally, as they were putting the correct pressure into each tire, they discovered that three of the five lug nuts on the right front tire were gone (the tire with the new sensor was in the left rear). The last place that had removed all four tires from the vehicle was the other garage that removed them to balance the tires to see if they could remove a vibration I felt in the pedals of the vehicle when the car went 65 mph. Apparently they only hand installed the lug nuts and forgot to go back and use an impact wrench and torque wrench to tighten the nuts to factory specs. Over time, the nuts unscrewed and fell off the tire. I don't think I have to explain the possible implications if this condition wasn't discovered. For all my trips there, Gateway charged me a modest fee for the original syncing of the sensor and for three lug nuts. Their patience and understanding was invaluable.

Lee Clarke

Service Department pushes unnecessary filter and fluid changes, at inflated prices, before the Subaru maintenance schedule says they are due. The "free" car wash leaves your car looking worse because it isn't dried.

Therese Ganster

We have been Subaru Owners for 37 years! Wanted you to know that we've been customers of Gateway Subaru since moving to DELMARVA and we are now on our 2nd Subaru Outback! Steve Wergen and Wendy Schiavone were there for us in making decision the first time and we asked for their assistance the second time around. Couldn't get better service! We've also used their Maintenance program which is also very user friendly. And we received an email suggesting trade-in now giving us a great payment rate and lots more bells and whistles....Couldn't be more pleased! Go to Gateway Subaru and ask for Steve or Wendy. You won't be disappointed!

Michelle Howell

Gateway Subaru was the best dealership we have went to! Kyle and Wendy gave it their all to try and help us get the car we wanted, we have never seen anyone try so hard for us before we really appreciated it! I definitely will recommend gateway Subaru especially Kyle to help you with your next car purchase.

Evelyn Moore

Salesman was great .. very helpful

richard shure

I thought it would take longer than it did. Boy, was I wrong!! Not only did it take half the time that I figured but everything was covered by warranty, AND I got to watch TV and snack in their comfortable lounge. They could not have been more courteous. Richard Shure

Margie Knight

Kevin was considerate and patient through the process. I appreciated his no pressure approach. Kevin answered my questions and even let me test drive numerous times.

Monty Twilley

Good deals & great people

Thomas Rini

The first thing you can expect from Gateway Subaru is friendly professionalism. It only increased throughout my indecisiveness, repetitive questions, inquiries about various models, upgrade choices and throughout the purchase negotiation. Don’t anticipate an encounter with a stereotypical fast talking, pushy salesperson here. Don’t bother to arm yourself with price comparisons and hours of research in preparation to not be “taken”. You won’t need it here. Expect this : an employee of the dealership will meet and greet you in the lot and encourage you to ask whatever questions you might have. He will also ask you if he can let a salesperson know you are looking and will let you know that he is available to get keys for cars you’d like to inspect more. Steve Wergin, the salesperson who assisted me was open, direct, friendly, and clearly available to answer all questions (even repetitive ones) knowledgeably and comprehensibly. Steve (as well as the manager of the dealership, Drew) encouraged me to take the the time needed to discern what was right for me. His consistently professional manner facilitated enough “space” for me to surface specific questions which helped make my choice of the car that was perfect for me. Further note: I had no intention of buying from this dealership when I arrived. I simply stopped in because I was in the area and wanted to test drive a Legacy. I had planned to purchase my Subaru from the dealer in New Jersey that I had purchased my three prior Subaru cars from closer to my home in NY. (over 200 miles away) Steve Wergin was the least pushy but more importantly the most knowledgeable salesperson that I have ever encountered. He knows Subaru, executes the utmost professionalism and respects foremost the customer’s need to feel comfortable and secure in his investment. The Subaru sells itself; this dealership sells professionalism, care in servicing and comprehensive respectful negotiation. (and a very decent and fair final price!)

Ben Brown

I had a great experience buying a used car with Gateway Subaru. I live 5+ hours from them but they had a car that I was interested in. Kyle Hutchins and Brian Kang were very straightforward and friendly and they gave me the confidence to make the trip to buy the car. Everything went very smoothly and I highly recommend them to anyone who is in the market for a new or used car.

anita mitchell

They treat you like family and help you through every step in the process of buying a vehicle

Connie Freimiller

Always friendly and honest!

Bob Gallo

Purchase of 2007 Chevy Tahoe. Crystal Collins was very helpful assisting in the purchase of the 2007 Tahoe. I was able to test drive the vehicle several times. She was very pleasant and answered any questions I had while I checked all aspects of the vehicle. She even arranged to have the vehicle put on a lift so I could inspect the undercarriage. It was a great experience the entire time. I would definitely choose her as my sales associate if purchasing another vehicle.

A Google User

Everything that an OUTSTANDING Subaru dealership should be. Courteous, efficient service advisors. Clean spacious showroom and service waiting room. Really cool Crested Gecko named Tyrion. Don’t waste your time and money at Bucanan down in Pocomoke City. Great products like Subaru cars should have equally great dealerships. Well done, Gateway.

Trish Goodsell

I contacted Gateway Subaru in Delmar to inquire about a vehicle I saw online. Brian Kang immediately contacted me and we scheduled a test drive of the vehicle for Wednesday, October 30, 2013. I received a call from Crystal Collins to confirm my appt. and I arrived around 5:30p.m. that evening. Brian, along with everyone I encountered was very friendly and helpful. After test driving the vehicle, Brian and I discussed pricing and came to an agreeable sales price. At that point, Crystal Collins took over my sale. She was very friendly and helpful, as well. She was very thorough, personable and made sure everything was in order for me to leave with my vehicle that evening. The financing and paperwork was handled by Drew, who was just as friendly and helpful as everyone else I experienced. I would definitely recommend this dealership to others and would suggest they contact Crystal for their needs. She will be someone I would enjoy working with again in the future my car needs.

jo smith

Keep you updated while you're waiting. Great service!

Paul Lewis

Nice coffee n snacks. People were friendly, but...prices for service was very, very high.

Jack McNally

Great service, good people.

Bruce Eanet

This is a great dealership with excellent service

Keat Morris

Outstanding dealership. Very helpful and friendly staff. Good selection of new and used cars.

Bonnie Lankford

My husband and I bought our Jeep from Gateway a couple of years ago, and were so impressed with the customer service at that time that we decided to go back there again. Wendy Schiavone and Steve Wergin were the two employees that worked with us in our previous purchase. This time, we were very interested in a Honda CRV that they had posted on their website, and Steve Wergin immediately contacted us concerning our inquiry and went out of his way to help us with negotiating the purchase of the car. I had my heart set on purchasing a Honda CRV, but unfortunately, we were too late and the car was sold on the very day that we had decided to make the purchase. However, we went out to the dealership again as they had another Honda CRV that they had just put up on their website and when I saw it, I knew it was exactly what I wanted. Zach Nagler was the sales person, and Brian Kang worked with us in negotiating a price that we could afford. They have a truly wonderful staff that go out of their way to accommodate you without putting a lot of pressure on you. We highly recommend Gateway Subaru.

Dawn Creasy

Excellent car buying experience, Don was super helpful, made buying my new car very easy. Love my new Subaru.

Robert Costello

He was extremely helpful! I will definitely buy my next Forester there. His kindness is greatly appreciated.

Ernest Adkins

Jim is super nice. This place is very laid back and ZERO pressure. Will definitely do business with them. Thank you

Timothy Colburn

Kevin Miller was a pleasure to deal with. His knowledge about the vehicle was outstanding. He made our visit an enjoyable one. I would recommend Gateway Subaru to anyone looking for a new vehicle.

Robert Thomas

Really tries to get over on you for trade ins did not deal and won't

Alan Oakley

Very friendly and helpfull

Morgan Mildon

I love this dealership, the people are so nice The salesman are not pushy you go in there and you tell them what you can do and they will try their best to get you in a car . They all work with you very well I will recommend this dealership to anybody and it's where I'm going to be by my vehicles for the rest of my life

bridget oneill

Over charged me by $150 to replace a tire. Lied to me and told me my brand new car was not supposed to come with a spare tire when in fact it was.

Teri Smith-Jones

Everyone in the dealership was extremely helpful. We felt no pressure to buy, but were completely confident in our choice. We believe that we got an excellent vehicle for an excellent price, and Crystal provided us with all of the information we needed.

Crystal Collins

Kyle, Wendy and Brian THANK YOU!!!! I couldn't be happier with my 2016 Crosstrek and you made the whole process enjoyable. Great to know that I can always trust you guys to help me out when I'm ready to buy other car or get my service done!

Brewbeer

Stay away Bad Service !!!!! Cvt transmission Don't last !!!!!

Anna Salenko

We could not have had a better experience buying our certified pre owned Forester. Don helped us find the perfect car for us and was able to answer all of the questions we had about the car and the brand. We immediately took it on a road trip to Detroit, and we had no issues. It was a super comfortable ride, and the dogs love it.

Shawn Warnick

Overpriced for parts and dishonest on service. I went in to purchase gear oil, automatic transmission fluid, crush washers for both transmission drain plug and differential drain plugs and a serpentine belt. I went to the dealer so I would get the exact same stuff that goes in my car. While I was there they said that the differential drain plugs do not have gaskets. Not true at all. They asked me if I meant the gasket for the entire differential pan. No, I mean a simple drain plug washer/gasket. Then they had to order in the transmission plug washer! Are you serious? You dont have the washers in stock for people getting a transmission service? So you just reuse the old ones? No wonder subaru transmissions die, cause the dealers can't even service them right because they don't even carry all the items to do the job. Also I took my car to have a single light replaced while I went on a test drive with the new ascent. Well I get back they say I had 3 bulbs out. Total bull cause before I got there I checked over all the lights and that's how I knew I had one out. Unknowledgable, dishonest and overpriced. I wish I was the manager over there cause I would not be putting up with that stuff.

Joshua Smith

Kyle Hutchins is the person to see!!! He found the exact car I was looking for, and was able to get the price I needed with his finance manager, Zach. You couldn't ask for a better experience; painless and hassle free because of these people. Thank you!

Richard Walton

Great service, sales and service personnel are frindly and great at their jobs.

Ann Swierc

One if the best new car buying experiences in 50 years

James Peters

I had an issue with my AC on my 14 Forester. Kris Parker in the service department was kind enough to make my service repair orders available so I could have an emergency repair completed while traveling. That is the kind of response you should expect from your dealership. Good job Kris, you made our day!

Cheryl Martin

It was great very customer focused. We are truly satisfied customers. Glad to be a members Bill and Cheryl Martin we give a 10+

Steven Douglas

A great dealership and Kevin Miller is a fair, honest and hard working sales person. We got a great car at a fair price and appreciate the quality service. The best dealership I have ever dealt with in a long time. Thank you!

James Sr. Finner

They did almost $3000 of damage to our vehicle.Took it to another shop,they wouldn't touch it.They said to take it back to them.Contacted Store manger and than the owner of dealership.They stopped taking my calls and avoided me.Will never take my vehicle back even for the simplest thing.I called another Subaru dealership and they were honest and told me the correct issues with my car,contradicting Gateway.Stay away from Gateway.If the make a mistake,they won't fix it!

James Schroeder

We drive 45 minutes to get our car serviced. Very good service, friendly and comfortable.

Shannon Lauer

I went into Gateway with a friend who was in the market to buy a car...I was simply there as support...but in the end we both ended up leaving with cars! Kyle indulged me and allowed me to test drive a Forester and Outback (after hearing the great stories of his and his fiancee's car). I have to say that having someone excited about the product like Kyle was about my car, made me love this car even more. He (and Wendy) understood what I wanted and worked litterally all day to help me get into the car I wanted. Wendy and Kyle both understood that I WANTED a new car, but didn't NEED one...this is my first major car purchase on my own and they made sure I was comfortable with not only the payments, but also with the price point I wanted, and all the features I asked for. My package did not come standard with navigation but they worked out a deal that included navi (it was a make or break feature for me). Both Wendy and Kyle spent all day with me test driving and going over number and features. I can honestly say that I do not know many other individuals or dealerships that would devote so much of their time to make sure I completly understood the car, all it's features, and the finance procedure. I don't consider myself an impulse buyer...but it was a great deal. Make sure to go see Kyle at Gateway...you won't find a better salesmen in my opinion.

Robert Blanton

See Don!

Big Country

Tried selling a car that had the bumper glued on as you could see what looked like hot glue holding the bumper to the front fender. But the sellsman said no it's not as he wouldnt come around d and let me show him. Went to Pohanka and walked out with a car that had a warranty. Just be careful if you look at used cars there. Just my experience there. May have been a bad day for them. I dont know!

Kimberly Fretz

When I explained oil had been done and I only needed transmission fluid replacing process they replaced fresh oil without checking the dipstick first. They would of known there was not double the amount needed. Even though I had already explained the oil change had been done correctly. Needless to say I was way over charged for things done I explained didn't need to be done. Im thankful my subi is running good so far but I will avoid going there for any other require service at all costs from now on.

Crystal Potts

My husband and I were in the market for a "new to us" new car. We had been looking online at different places. My husband happened to be riding by Gateway Subaru and decided to see what they had. He came across a 2012 Honda Accord. He told me about it, but I liked a different vehicle. We looked at the Accord one weekend, but were still on the fence about which vehicle we wanted. We headed up to Salisbury today to look at a vehicle, but it had been sold. Then, we stopped at another dealership, but felt the salesperson didn't do all they could to get our payment in the range we wanted. So, we decided to see if the Accord was still at Gateway and to possibly test drive it. We were greeted by Zachary Nagler when we got there. He was very informative about the vehicle and very down to earth. He even looked around the vehicle to point out any flaws, there weren't really any. He took us on a test drive. He and the staff at Gateway Subaru worked hard to get us a payment that was in the range we were seeking! I would recommend Gateway Subaru to anyone who is looking to buy a used or new car. They provided superb customer Service. Definitely top notch!

Naidona Ott

Buyer beware!! Went to see a car listed on the website as no accidents and no damage. Only to find it had been in an accident with significant damage. The damage was somewhat hidden under the door I can only assume they hoped the novice buyer would not notice it. If this dealership is not honest about something so major, what else are they not going to be honest about.

Suzanna Mallow

Kevin Miller is a honest example of someone who gives you the facts about a car and tells you about his own experience owning a Subaru as his main family vehicle. We did a test drive of a car and although I drove the first time I asked him to drive too and give me his impression of the feel of the car since he is a Subaru owner. His honest approach won me over. I just stopped in to start the search for a new used car...Kevin will be my "go to" as he helps me through this process of becoming a first time Subaru owner whether it is today or 6 months drom now.

Alex Haschen

Love Subaru but the service sucks here. Bought a 2014 Crosstrek and when they put the spoiler on they dented the hatch! Took them over 6 months to finally fix it, they would not follow up of phone calls and dodged me hard, I think they kept forgetting. Just laziness. Anyway, love the car but will not buy there next time. However, Ill always buy Subaru.

Nikki Darklin

Bought my first car from them about a year ago. Only problem I seem to have is getting a copy of the inspection papers from them. They never have them.

doug frye

Very friendly employees

Michael Malik III

The sales team memeber,steve, helped me find the exact model with the options I was looking for a great price. Also thank you Wendy,sales manager, for making this happen.

Kristen Nelson

Great test drive and friendly sales staff.

Lily Tseng

My husband and I began searching for a new car last year. We decided to purchase our first Outback 2018 a week before Memorial day and were extremely satisfied. We also purchased the warranty, express dent care, and xzilon. I brought my car back in to Gateway Subaru for xzlion around 2:50pm on June 11. I had been emailing Zach about purchasing maintenance service. I decided to talk to him when I brought the car back in for xzilon. When I came in, everyone was busy. I was fine to sit at the waiting area. Brian came to help me. He ran back and forth to ask Zach about the maintenance service price for me. I decided to wait for Zach to be finished with his business. Brian kept checking on me while I waited to make sure I was ok. One of the employee came to me with a maintenance service contract, but I felt uncomfortable signing up with an employee that I hadn’t met with before. Zach came to me a couple of times and said he would be done in 15-30 min. I ended up waiting 2 hours. Finally, I sat down with Zach, signed the maintenance service contract, and made a payment. It was already 5ish. I asked Zach and Brian if my car would be done by 7pm because I was planning to drive the loan car to dinner nearby. I was told it would be ready. When I arrived to pick up my car at 7:15pm, my car was not ready. The salesman Don told me that I was booked to pick up my car the following day. The employees miscommunicated. I came back to pick up my car the following day. When I got in, the USB cable I had left in the car was missing. When I pushed the button to start my car, it wouldn’t start. While having my car serviced at Subaru in Salisbury MD, my door was left ajar, and my battery had died. A salesman was there to help me jump start my brand new car. It wasn’t even one month old yet. We both were extremely disappointed with the services that we paid for. The salesman and the manager Wendy said they would mail me a new USB cable. They also apologized about the battery. My husband wasn’t happy. I talked to Zach about it. He said if we are uncomfortable with the service, he would refund the maintenance service that I had purchased the day before. He said there was nothing he could do. I haven’t received any compensation from Gateway Subaru. I feel like paying for those services was a mistake. So, I called Subaru to file a complaint and I spoke with Alicia. I told her the situation and she offered a parts & services coupon to us. To be honest, it is a great car and we really love it. We still feel uncomfortable about what happened while getting the car serviced. My USB went missing and the battery was dead. With the amount of money that we spent on those services, we feel that these issues are inexcusable. This is our first time purchasing a new car. If we knew what would happen, we never would have purchased from Gateway Subaru. I would like to give 0 star, if there is an option.

Mike Jarosinski

Service was quick, less than an hour with an appointment.

Peninsula Sleep Waves

We have been customers/friends for over 7 years. 4 new and now 1 pre-owned SUV. It is wonderful to just come in and talk about what we need, knowing we don't have to question, that we will get honest opinions and great vehicles at fair prices. We are always treated like good friends. The entire team knows they are building a lifetime relationship. We won't go anywhere else! Peace of mind. Thank you Brian, Marvin, Zach and the whole team! The Hurleys

Charis Paugh

Very nice and cheerful

Jackie Hubbard

Very curtious, good customer service, explained everything they did to the car...would recommend

Nick Dize

I've bought two cars now from gateway staff is always friendly & helpful. Steve is awsome & one of the best keep salesman I've ever worked with. Thank you

Brent Kelly

After doing some research on-line, I absentmindedly wandered into the wrong dealership. I was greeted by Crystal, who was not pushy at all, and instead was honest, attentive, courteous, professional, and a delight to work with. After listening to my objectives, Crystal followed up promptly, and found exactly what I was looking for, at a reasonable/fair price. I love the car, am extremely satisfied, and highly recommend Crystal to anyone out there. Also noted a team oriented approach, and a shout to Magee for her helpfulness as well! Thank You!

Larry Gallagher

did not go there

Kelli Chamberlain

Awesome group of people here.

Kim Ryan

Best in service and satisfaction!

Megan Wikander

I visited this dealership four times in five days. The first day was after 8pm and Zach was still there. He came out and introduced himself (even though it was a bit chilly outside and after they closed). He told me about Subaru and how they are hassle-free. I came back the next day interested in the XV Crosstrek. After driving the Crosstrek, a couple Outbacks, and a couple Foresters, I finally decided on the Forester. Every time I visited this dealership I had Zach help me with test drives and numerous questions. He was always extremely welcoming, friendly, and helpful. In the end I almost ended up walking away because the price was just a little out of reach. Thankfully Andrew was able to get the price down to where I needed it and made my dream of owning a Subaru a reality. Wendy was also wonderful. She was able to get me an amazing interest rate and helped me with my plates and with the insurance company. It was a truly wonderful car buying experience! I love my Subaru and everyone who helped it happen!

Dustyn Sens

Great Helpful Staff that really looked out for me and helped to get me the best rate. Ask for Crystal!

Carol B

We bought an 2018 outback from Gateway Subaru last year and are very pleased with the vehicle. For our 2 services visits in the first year, we worked with Leah in the service department. Leah is very bright and surely knows the cars. She provides excellent customer service. She told us that the most recent service would take about an hour and a half. The service involved two recalls and oil change and tire rotation. The service took exactly 1.5 hours. Leah is most pleasant and a joy to work with. Gateway is fortunate to have an employee of Leah's caliber on staff!!! Thanks Leah!!!

Mary OFlynn

Customer Service , pleasant atmosphere. Friendly, helpful and knowledgeable!

Jordan Howeth Rossi

There is a reason I drove 3 hours to purchase my Subaru from Gateway. They are, hands down, far superior to most of the other Subaru dealerships in the state (I've dealt with 4 total). The kindness is not an act. They genuinely care about their customers, sales, service, the business office, everyone I've had the pleasure of coming in contact with has been outstanding. I'm now having an issue with my month old Subaru (Subaru problem, NOT dealership problem), and I tried to take it to a dealership local to me and was met with nothing but hassle and rudeness. It was a gigantic headache and enough to sour me from never contacting them again. Gateway, on the other hand, has gone, and continues to go, above and beyond taking their time to speak with me (multiple people several times) and helping me in beginning to get this issue resolved. I cannot say enough how professional and wonderful this dealership is!

Hiram Carter

Very Pleasant!

Greg Reed

This was the most hassle free trade I ever made at a car dealership. Painless and easy with the salesperson going the extra mile to set the deal up before I even drove on the lot.

Nicky LeBlanc

Our salesman and financial person were not only very friendly, they went all-out to get us a deal that met all of our needs.

Sarah Kernan

Purchased a certified pre-owned 2014 Subaru that looked brand new, everyone I dealt with was helpful, and not at all pushy. Answered all my questions knowledgeably and offered me a great deal for my new forester. Great experience overall.

BO Haynes

I drove 1,000 miles round-trip from NC to trade in my car and purchase a needle-in-a-haystack CPO Outback. Worked with Steve and Brian by phone and email in advance of the trip, but had interaction with about a half-dozen great folks once I got there. They made the whole process as reassuring as they could given the distance we traveled to get it and account for the financials around a trade-in they'd not seen in person yet. Great team there who genuinely took interest in making this happen. I would have zero hesitation doing this again in 15-20 years when I retire this (my second) Outback. So, I'd recommend anyone closer to Delmar than I (approximately 25% of the country!) should consider them for your next purchase.

Melissa Huntington

Had an issue with my car and they plan to fix it this week. Very happy!! Thanks so much!!

Linda Mcnally

Best car buying experience we have ever had. Even my mother was impressed. Every phase of the process was explained in detail. My husband and I will be recommending this dealership to friends and family.

Robyn Kirby

Friendly, not pushy.

Marie Hammond

Not buying a new vehicle for 9 years, I was surprised at all the different changes to cars and Kevin took the time to explain what had evolved over the years and how they worked to benefit us. He had the patience to listen to my concerns and questions. Also, since this was my first visit to Gateway, he introduced me to Wendy and Zach which also helped me understand. He had the time to let me drive and look at the different models because I wasn't sure which one would help us with our needs. Good job Kevin!

Lynne Meade

They are getting 1 star because I couldn't find a way to review with less than 1. Bought a used car from them, and they did not deal on price. That was issue number 1. However, 2 months into their 90 day 3000 mile warranty, a headlight went out, and I was told that the entire headlight assembly had to be replaced and in order to do that the bumper has to be partially removed. A new headlight assembly sells for $1300. Seems excessive to me. So they agreed to find an aftermarket unit if I would pay for it, and they would donate the labor. This seemed like a reasonable solution, though still expensive ($350) for a burned out bulb. I paid for the unit, and they "replaced" it. It was represented to be new, but coincidentally had a crack in the housing in the exact place as the original. 10 months later bulb went out again. Fortunately I had found an independent certified mechanic who discovered that the unit was never replaced - it was original equipment, and that the bulb they had jammed in there was melted and had caused the ballast to burn out. These people are dishonest and essentially stole from me. If you do business with them beware and hang on to your wallet.

Steve

Our experience with Joe Kostecki and all the people at Gateway Subaru was one of the best ever. Joe was very knowledgeable about the vehicles and we never felt pressured to make a decision. The easiest car purchase we have ever experienced.

Carol A Hughes

Great service on a great, reliable car!

Ben Cheseldine

I was a fool for not going back but as fate had it I went to Gateway and Kevin Miller was equal to the no fooling around standard I had gotten there before. He answered every question honestly and then Wendy in finance was the final person I dealt with. I got a perfect car for what I wanted and the financing was great. Kevin answered my questions honestly and was really open to all I had to ask. I won't look for another dealer, the great Subaru I got means I won't need to for a long time. 100% the best experience I ever had and I am so glad I went back

A-K-A_HITMAN .

This was the easiest and best car buying experience that my wife and I have ever had. Lance was our awesome sales person he did a wonderful job of showing us a used car. We had some further questions that were answered by one of the managers Brian. He was thorough with all information and did a great job as well. We also spoke with Zach in the finance department and again excellent customer service from everyone at this dealership. I will recommend Gateway Subaru to everyone. Thank you.

Skip Herscher

It was ok didn't really figure out my issue with my window but I know eventually they will one concern I wasn't happy about on my way home they forgot to reinstall one of my interior parts so I had to turn around and have it reinstalled my first Subaru not sure if I like it so far let you know

Carla Clark

Very rude

terry smith

Great Well done in a timely manner

Jim Blake

Great place to buy an auto. We keep coming back because we are treat so we'll. There is absolutely no pressure. We got exactly what we wanted for the price we wanted.

Sherri M

Service was good, and I was out of there faster then I thought . Not cheap but quality work. I love the Outback that I currently drive

Sheri Cohen

Good service

LongStem Rizzo

Kris Parker in service always takes great care of me and my Forester. He always explains what they will be doing and what services it will need next. I won't take my Subaru anywhere else!

Kelly Hales

I have bought two used trucks from them. They both where good trucks and they have very friendly staff.

Justin Henckel

Fantastic buying experience here. Kyle was the most helpful sales person I’ve ever done business with. 100% I will do business with Gateway again.

june green

Very friendly staff my sales man Don was awesome he try to get me a very good deal

Judy Law

I always walk into a car showroom dreading what I expect will follow. I was pleasantly surprised by the atmosphere at Gateway and the easygoing but professional presence of Kyle Hutchins. The car buying experience turned out to be much better than I expected. I had in mind what I thought was a reasonable price for both me and the dealer and that price was met. Cars are expensive and I'm willing to pay a little more than perhaps a super aggressive person could get if I feel comfortable with the salesperson. I don't want to sit around arguing with people. I can't tolerate people who aren't efficient or don't know their job. We both liked the quiet, calm demeanor of everyone that we met at Gateway. I would recommend Kyle to anyone who asks me about the car. Unfortunately I forget the name of the woman who did our paperwork, but she was "super slick" - no time wasted there which I really appreciated. Bottom line is that I really didn't have to buy a new car, I had come to the area to buy a completely different brand of car, stopped by this Subaru dealer, liked the car and the salesperson and decided pretty much on the spot to buy the car. Great experience and so far a great car.

raleterp .

We just purchased a Forester from Jeff Little and we couldn't be more pleased. Jeff loves his job and it shows. He provided the smoothest new car buying experience we've ever had. We highly recommend him for his knowledge, experience and easy-going manner.

Ronnie Tubbs

Quick and easy

Mikki Madden

My husband and I went out LOOKING at cars on Saturday, fully NOT prepared to purchase. Long story short, we picked up our beautiful Outback on Tuesday. As a person who has owned approximately 15 cars in 33 years of driving, the purchase experience at Gateway was the best I've ever had. NO pressure during the sales portion. Magee was extremely knowledgable about the car and all its many features, including the "stuff" under the hood (not my forte), but something my husband appreciated. Wendy made the paperwork quick and easy, doing all the work beforehand and having it ready to go when we arrived on Tuesday. I think that the quality of a Subaru and the efficiency and care of the Gateway dealership and sales/management force makes this the best dealership on the shore. Awesome Job Gateway!!!

Taryn Shultz

Donald Scullen and I had been in touch for a few days regarding a used vehicle. Don was helpful, even sending me a personalized video of the vehicle I was interested in. He was helpful and pleasant from beginning to end, ensuring the best price, and offering kindness and patience. Zach, the finance specialist, was equally professional. Both of these guys were very personable and easy to laugh with. It was all around a great experience. My next car needs third row seating which is too bad Because Subaru doesn’t really offer that- otherwise I’d go back here in a heartbeat. Loved every min of our short time at Gateway. Will recommend ALL AROUND. Thank you guys !!!

Courtney Baxter

Crystal and the whole staff at Gateway were super helpful and went above and beyond to find me my beautiful Outback in the color and trim level I wanted. I could not be happier with my new car and would (and do) tell everyone to go to Gateway!!!

Kenneth Madden

Great dealership, competent, friendly, prompt, courteous and they always deliver great service. Helps they sell a great product too.

Miriam zijp-koedijk

We purchased a new Subaru Outback at Gateway Subaru on January 4, 2014. Steve Wergin was a very attentive and well informed sales person and on the way home we commented that this time buying a car was a pleasant experience. No hassling, almost no waiting and the paper work was done in no time. When I picked up the car a few days later, Steve had all the time to explain the car and its functions and to answer all my questions. A follow-up call the next day was greatly appreciated. We definitely will recommend this dealership. M.Zijp-Koedijk

Charlie Cathell

Never thought my & wife could cut a deal to our liking, on a new car. But Gateway made it happen! Steve ROCKED4US...!!!

Ann M

I never liked the process of shopping for and buying a new car. Gateway Subaru has changed that. From the time I walked into the dealership, it was an easy and pleasant experience. Everyone I dealt with was friendly and professional. I normally don't take my car back to the dealer for service. However, if the Gateway service department is as great as the sales staff, I will continue to go there for service. I will definitely recommend Gateway to anyone shopping for a new car.

Kristine Davis

While it is nice to look at the cars on the lot without any salesmen coming out, it sucks that this lot is closed in Sundays. I doubt I'll go back to test drive because I am ready to make a decision and will go with the Toyota Highlander that I was able to treat drive

Thomas Bishop

Ask for Tracy Davidson, after messing with the other dealers in town it was a relief to talk to Tracy! Don't waist your time stop here first.

Eric Blair

Long wait (over 10 min) at the parts desk. One person on the phone, many employees saw me, none offered to help.

B. Baker

This was the best experience I have ever had at a car dealership. Everyone was a pleasure to talk with and were very professional. This is my second Outback, both purchased at Gateway. Don answered all of our questions and Zach was a pleasure to speak and work with. Wendy is running a top notch operation at Gateway.

Vicki Moroughan

Great Experience at Gateway Subaru I zeroed in on the Subaru Forester based on its reviews and safety record when i started looking around for a larger vehicle for hauling my dog and equipment to dog shows. My husband had owned a 19 year old Subaru Legacy that was still running when he got rid of it last year and was sold on the idea of getting another Subaru based on its reputation for longevity. My husband and I stopped at Gateway Subaru to look at the 2014 Forester and were greeted at the door by Crystal Collins. She was gracious in offering us refreshments, showing us around the dealership, and introducing us to other Gateway Subaru employees. We test drove a couple different Forester models. Not being sure whether the Forester’s cargo area was large enough for the dog crate, we did not make a purchase that day. At a later date, I stopped by the dealership and with the help of Brian Kang tried a dog crate in the back of the Forester. It turned out that the crate was too large. Crystal, being very knowledgeable in the different Subaru models, led us to looking at the Outback as a better choice for meeting our cargo space concerns. Crystal was able to get us in the Outback Premium with the features I wanted within our price range.The entire sales process was smooth and un-pressured. She has a very warm personality and was a pleasure to work with. She went over all the key features of the Outback and programmed my bluetooth before we left the lot. I highly recommend Crystal Collins to anyone looking for a new or used car. I brought the Outback in for its first scheduled maintenance since the purchase and was very pleased with the service. The wait time was about 30 minutes less than anticipated. Brian greeted me as I walked into the waiting room and asked if I wanted anything to drink, or if I needed a ride. He offered to let me use his car if I changed my mind. I have owned five Nissans. I am sure this is the first of many Outbacks that we will be purchasing and servicing from Gateway Subaru. I am so thrilled with our purchase and can’t believe I waited so long.

Jeffrey Undercoffler

Always helpful.

Kari Ogburn

Loved my experience here!! Will definitely be back to purchase another car here when the time comes. Thanks to Kyle, I picked up a 2018 Crosstrek with all the features I wanted even though they didn’t have it on the lot. I only had to wait one business day for the vehicle to arrive! Such friendly and honest service. No one on the sales team was pushy or aggressive in selling a vehicle, and I didn’t feel rushed during the process either! Thank you so much for making my experience buying my first Subaru one to remember! If you go to this Subaru dealer, ask for Kyle because it was actually fun to buy a car from him!

Francis Lewczak

Awesome price, great selection! Staff is amazing! Answered EVERY question! Wendy & staff are a PHENOMENAL!!! I bought a Subaru Cross Trek, and couldn't be happier!!

Joe DeVirgilio

I came in today to have an aftermarket key cut and programmed for my 2016 Subaru Outback. The staff in the service department were awesome and were able to cut and program my key in a short amount of time. What a positive experience with a friendly, courteous, knowledgeable group of people. I just wanted to say thanks to Leah, Kris, Shane, and James for your excellent customer service and for getting me up and running again with a new spare key. Much appreciated!!

Ed Baker

We stopped at the Dealership on a whim having almost decided on another Toyota product. The level of knowledge Don demonstrated, his willingness to answer any and all questions and the lack of pressure were instrumental in our ultimate decision to purchase from Gateway. It took 3 visits, and multiple test drives of both the Forester and Outback before we choose the 2017 Forester. Don was patient and pleasant throughout the process. He even made the negotiation process simple and enjoyable. For our next vehicle we will return to Gateway!!

Eîleèñ Màrx

My experience with your dealership was outstanding! Everyone was courteous and patient with me. There was no pressure, unlike other experiences I have had when buying a new car. It was a pleasure dealing with you.

Thomas Sears

Very trust worthy service center. Very friendly.

Terry Pusey

The salesperson Shawn was very helpful and a good salesman. I would recommend him to anybody interested in buying a Subaru. He is very knowledgeable and very honest and sincere.

M Simpson

I will never go back to this dealership. They have scammed and lied and didn't uphold the warranty on a cash purchased used car. 90days/3,000 miles didn't exist. Not even 500 miles on the car 2 months owned and my check engine light came on. They informed me they didn't get any readings when checking it yet the next day the salesman says they did find something they can' t fix and want us to go elsewhere and pay out of pocket.

Laurier Arch

Chrystal is the BEST !!!!!!!!!!! Chrystal went above and beyond her duties in securing the best Subaru to our liking. Chrystal is honest, very friendly, easy to talk with. She is very informative about automotive topics. My wife and I felt a little anxious at first while looking for a new Subaru. Chrystal put all of our fear's to rest with her bright, cheerful smile and automotive knowledge. I would buy another Subaru from Chrystal in a heartbeat. Thank you !!

Allison Kidney

5 ⭐⭐⭐⭐⭐ as always. These guys are amazing from sales, finance, service, and parts- they work so hard to make you happy. They strive to do right the first time everytime. You seriously can't go wrong with this dealership!

william counciljr

Totally customer oriented, just bought a car from there and it was less than 2 hours...Awesome

Ryan Cannon

Don was great, honest, and motivated towards making the process of buying a new car a positive one. Jeff was also fantastic in following up, finalizing the process and taking care of any needs I might have had. Thanks for an awesome experience Gateway.

Crystal Beach

Wish I would have just gone to Gateway first and saved us time and energy. Absolutely stellar customer service. Never have had such a positive car buying experience. Gateway Subaru and Steve have earned life long customers.

Andrea Stern

Charged twice as much for parts as they did at the parts Department. I can understand labor costs, but why double the cost of part in the same place?

Logan Hall

Just purchased my CPO 2010 Impreza OBS from Gateway Subaru! Crystal was amazing and extremely professional. She promptly contacted me after I had submitted my online offer, which surprised me since it was a Saturday night. Then she kept me up to date with everything going on behind the scenes. After accepting my offer, I was asked to come in and check it out in person, plus it's easier to discuss details face to face. Being a 22-year old college graduate, on my own, I was nervous making my first big purchase in my life. However, the staff at Gateway Subaru was extremely nice and patient as I was pondering over financing and warranty options. They were very honest and Wendy broke down the logistics for me perfectly. As a young adult making this venture for the first time, I had a ton of questions. I showed up after work and even as the night progress, the staff continued to be of assistance to me, not matter how close they were to going home. I felt bad hanging around so long, but making an investment of this magnitude required great consideration, and Wendy, Brian and Crystal were all great when it came to giving me time and space to think about it. After deciding to buy, I was given honest opinions on warranties and what's worth spending the money on. Brian even let me leave the car in their garage over night so I could stop by in the morning to pick it up. Paperwork was a breeze and this dreaded process ended up being way easier than I had ever expected. The next day I showed up right when they opened to get insurance faxed over. They gave me a coffee right when I walked in and Kyle offered my puppy a treat (Yes, they are dog friendly)! This was a great experience and I had a wonderful and patient staff to guide me through the way. I was ecstatic to drive off that lot in my clean, Certified Pre-Owned Subaru Impreza Outback Sport. The only down side to this whole thing was having to go to work that morning... Thinking about my car sitting outside my office window begging and taunting me to joy-ride... But 4:30 was right around the corner :) Thanks again Crystal, Brian and Wendy!! You guys are great! And thanks for the dog treat Kyle! Bear was preoccupied which is always good for a 12 week old puppy inside the showroom! You all made this experience easy and actually enjoyable. I will definitely be recommending this dealership in the future!

F F

I couldn't be happier about my experience with Steve Wergin and Gateway Subaru. We live three hours away and reached out to several dealerships online. From the very first email, Steve set Gateway apart from all the other dealerships by personally addressing all of our questions in a way that built our trust and filled us with confidence. Gateway didn't originally have the exact vehicle we were looking for in their inventory, but Steve effortlessly sourced the exact model we were seeking within one business day. Additionally, he worked directly with us every step of the way, walking us through the process and helping us prepare everything we'd need before our trip out to retrieve the car. When we pulled into the dealership, we were greeted by our brand new Forester, freshly washed, sitting right up front, next to the front door. And after completing the paperwork, Steve spent over an hour carefully familiarizing us with all the safety features and making sure the navigation and communication functions were working with our phone for our trip home. Not only that, but I was shocked to open the car manual and discover that Steve had personally bookmarked all of the most important items for our quick referencing needs. Buying a car from several hours away (in a different state) introduces more anxiety than the typical car-buying experience; ultimately, the reason we selected Gateway was because of Steve's personalized attention, the dealership's solid reviews, and a few qualities that made Gateway seem a little more special than others (like their community outreach and their fundraising efforts). We had high expectations, and Steve & Gateway exceeded them all. Thanks for making our new purchase such a seamless and rewarding experience, Steve & Gateway!

Alex Brown

Kyle was wonderful. Most dealerships I went to had staff that was pushy or really trying to make a sale. Kyle was the exact opposite. He listed the facts of the vehicles without coming off as if there was something to hide, and took his time with our questions, so we didn't feel rushed to make a purchase. He gave us a great car buying experience.

Bob Tate

The best dealership in the world. You have to go to this dealership before you go to another

Jason Sabol

Great prices and not pushy at all!

sue c

This is the first Subaru I've bought and I'm in love! " West Virginia" Joe was great. Very helpful, no pressure. I can honestly say this was the most relaxed, smoothest, and easiest car buying experience I've ever had. If you're on the fence, take the leap and go to gateway Subaru. You won't be disappointed!

Don Gaul

Fair & honest with an excellent product!

Dennis Messick

Crystal Collins was by far the best sales consultant I've ever dealt with. I did my research online and had sent a notification that I was interested in a particular vehicle and withing minutes I had a response. After office hours, Crystal called me to give me all the information i needed , even a rough estimate, and I was able to set up an appointment the next day. Crystal knew absolutely all the answers to the questions I had prepared. Besides the research I had done, she took my knowledge even further. Crystal used all of her resources to give me multiple options. With Crystal's personality, and knowledge of Subaru, I do not believe anyone could leave without driving off in a car they deserve. Thank you very much. Sorry so late.

Edward Glagola

The sales staff was very attentive but not pushy. I had trouble making up my mind and they got not one but two cars from other dealerships to get me the one that I wanted. Convenient location and nice facilities. The staff definitely goes the extra mile in helping you find what you want. And I got what I thought was a good price.

Ed Hartman

Fair car dealership....no games on price

Donna Campbell

Kyle Hutchins was very helpful, he spent lots of time answering all of my questions. Many times you are ignored at dealerships as a single woman, however I felt very valued and appreciated throughout the transaction. When I decided to purchase 2 days later,Kyle spent 45 minutes showing me the different options on the Outlook and how to program everything. He took the time to set my XM radio stations and to program my phone. He went over the highlights of the owners manual, even using a highlighter to point out the most used pages in the manual. I couldn't be more pleased with the entire transaction, I highly recommend the employees at Gateway Subaru. I also highly recommend the Outback.. Kyle is a very professional dedicated employee with great service skills.

Ryan List

This was the easiest first car buying experience that I could have asked for. I visited multiple other dealerships during the process, and none came close to Gateway Subaru's level of customer service. My sales representative, Lance Culver, was friendly and well informed, and I would highly recommend working with him if you visit Gateway. He was never pushy. On the contrary, he understood that the car buying process was a daunting task and was willing to answer my questions honestly and completely. If Lance didn't know an answer to one of my questions, he would take me to someone who did. Kris, Renee, and Wendy also went above and beyond to keep me well informed and comfortable. Kris answered my questions about service and maintenance, Renee made paperwork and financing absolutely painless (imagine that!) and Wendy checked in with me at every step of the process. I spent a lot of time at dealers test driving cars, looking up more information, and talking with various employees so that I could make the most informed decision possible. While other dealers seemed keen on rushing the process or had a "buy or get out" attitude, the staff at Gateway were patient and never tried to force me to make quick decisions. I was treated with respect and was reminded that I could talk to anyone if I had a question or concern. Even after the paperwork was signed, Lance took time to review information with me and do a final run down of features in my new car. I'm also certain that I got a fantastic deal on my new Outback. I would recommend this dealer to anyone looking for an easy car buying experience.

John Wayne

Awesome customer service. Awesome Subaru. Great overall experience. Would definitely buy again.

Barbara Burns

Great staff and service center.

Frank Dillon

No pressure.