Reviews of Felton Holly Kia (Car Concessionaire)

Alan Greenwell

Denise Moen is FANTASTIC to deal with knows the products well and listens to the buyers needs I would give her 100 ************************************************************************ Service department fast and friendly five stars *****

Ivy Wright-Freeman

Because they have nice cars.

Teresa Fitchett

I appreciate the personal attention that was given to me at Felton Holly Kia. The service advisor, Rick Marders was very friendly and personable. I want you to know that we are very pleased with the quality of service your company provided. I sincerely appreciate the dealerships responsiveness and the way they conduct business. I will highly recommend Felton Holly Kia to others because of my satisfaction with their service. I look forward to doing business with them for years to come.

Hannah White

I had a poor experience at Felton Holly Kia about a week and a half ago. I was looking for a Kia Soul and went shopping with my father. Found a car that I liked, but they were unwilling to negotiate. I wanted a Soul with under 33k miles for under $15k and they were unwillingly to break $17k. Sales associates seemed very uninformed about products and there are NO price stickers on used vehicles. Sales associates are required to take the VIN # to the one manager working and receive a quote---seemed a little sketchy. My father said he didn't want to spend anything other 15k and they had VERY few cars under that price. Our sales associate, Denise, had us running all around the lot cause she didn't know where the cars were. She also had an attitude while working with us. I felt offended by the way that she spoke to my father and I, and made some remarks in a mocking way, whether she realized it or not. My overall impression of my interactions with her is that she didn't really want to sell a car today because we received poor customer service. A few hours after leaving the dealership, I went online and found a newer Kia Soul, with less miles, for under $15k at Scott Select Honda in West Chester, Pa. I would gladly drive the distance again for the customer service there compared to Felton Holly Kia.

The Jam and Berries

Probably would be a nice establishment if our sales people weren't soo unperfessional and shiesty

eric gassi

My experience with Felton holly kia is a mixed bag. Customer service is great when getting maintenance performed, but initial delivery is lacking. I brought two cars from holly kia and both were damaged in the detail shop prior to my taking delivery.

Anthony Marshall

My overall experience has been great, especially with the sales and service departments. My sales person was excellent, he was very knowledgeable about the product and put us in the vehicle that was best for OUR needs not his. The service manager is excellent as well. He is very polite and accommodating, and always puts you first. Thank you to Felton Holly Kia for employing great staff.

Raymond Glock 3

Nice people to talk with about a new vehicle

Latoya Thompson

Bought my car there October 2015, so far the experience has been good! The dealer was friendly and understood my needs and the service department has been very helpful! No complaints here!

Z Buschca

Make sure you call and schedule an appointment. You will not be able to be seen otherwise

Dana Ochiuto

Everyone is always happy and helpful!

Keesha Chandler

Let me be the first to say that Nick Wolfe and his team are all awesome!! We went in with less than great credit and came out with a 2018 Kia Forte with great rates. Mr. Wolfe made the process incredibly easy and we never felt pressured. If you’re on the market for a new car definitely check out Mr. Wolfe and his team. Thank you gentlemen.

Kelly Stapleford

Always pleasant. Never pushy

Debbie Wambold

I have had nothing but great experiences with Holly Kia. From my salesman Mark Randall to Service Manager Rick Marders and Jim Smith in service. Rick has always been very pleasant and helpful any time that I have had any questions or needed any service done to my car. I would highly recommend Holly Kia to my friends and family

Robert Njoku

Service Dept was great! Serviced my 2012 Toyota Camry there with no hassles. The Service manager Rick and the guys know what they are doing. Even though my Camry is driving great now, I'm seriously thinking about trading it in for a new 2016 Kia Optima and getting free tires for life that they offer with new purchases. What an awesome deal. Going to ask for what else I can get ;)

Sharon Lawrence

Rick (Service Mgr) is always polite and professional. Work is always done to my satisfaction. And while he discusses maintenence services I may need, he never pushes the hard upsell, which I truly appreciate. Thanks also to Denise (Sales) I know one day I will buy a vehicle from you. Thanks for all you do and have done to help my daughter buy her first car.

Julia Acker

My last service appointment was March29. As always my experience there was wonderful, I am always treated with the highest respect and kindness.

Tina Ridley

Needless to say the finance team is very much rude, especially the General manager, he needs some anger management. Not to mention the money that I had to dish out for break repair in less than 60 days because he wouldn't let the service department replace them after bringing the car back after a few weeks and failing inspection in my state.

Charlene Wiltbank

Chad Alexander is the man, we got a great deal on a 2016 Malibu.... I love it

Family hicks

Had an issue with a tire warranty Felton Holly Kia straightened everything out and got the job done

Donna Hagadorn

I had a very professional, fun and problem free experience there. Everyone was helpful and my salesperson was Darrin Coverdale. Would recommend him to anyone. I will return for my next vehicle.

Edward Harrison

Had a great experience at Holly Kia ,,they were nice to me and I got to chat with a few sales people about some of the Kia cars I liked !

Crypto Time

I went to Kia today, and left in a 2017 Kia Optima!!! I absolutely love it. Denise helped us, and she was AMAZING!! Denise worked with our budget, and was very friendly and knowledgeable! I recommend her to anyone going to Kia looking for a new car

Gary Franklin

This place is awesome

Mark Reeve

Thanks for Felton Holly Kia and Denise Moen for the best auto purchase experience ever. Couldn't have made it better.

Colleen Bosma

We were asked to come in and they wanted our buisness, we explained what was within our budget and a quote was given double plus, more than what we could afford. Waste of time.

Henry Carroll

Buying experience was good . Service dept not so much . Over tightened wheel locks on wheels . Having to pay to remove elsewhere. Also was promised tires if we had van serviced there . Not so . Will not return for service or future vehicle purchases.

Karen R. Baker

Let me tell you about my horrendous experience with Holly Kia in Felton, Delaware. First mistake...NEVER buy a Ford from a Kia dealership or any vehicle for that matter. I purchased a 2008 Ford Escape in February 2014. In July of the same year the fuel pump failed and my elderly parents and I were stranded on I-195 on that Sunday. My Pop went with the tow truck and my Escape back home to Delaware. My mom and I had to call my aunt and uncle who were 45 minutes away to pick us up. Pop came the next day to take us home. The salesman quoted scriptures saying he would take care of us. He didn't. While quoting Bible scriptures, he sent me to the Ford dealership saying they couldn't fix the problem because it is a hybrid after telling me that they thoroughly checked it and it was fine. They refused to fix the problem until I called, "Jim wants to see you in a Holly Kia." The service Mgr lied to me and Winner Ford but it was eventually fixed. Fast forward to last Saturday. My ABS break lights came on and I went to Pep Boys who said I had to take it to the dealership. The brakes would cost $5,000 to be repaired plus 1,200 to repair the front end and steering. If you want a good deal with honest people, go to Winner Ford. I wouldn't buy a pair of roller skates or a stick of gum from Holly Kia in Felton.Save yourself from the misery I endured.... Bad business. ..proceed with caution! You've been warned. . So I owed 11,900 on the Escape...I purchased a 2016 Ford Focus with 34 miles on it. They gave me $5,500 on the Escape minus a $3,000 rebate. I owe $11,900 on the Focus which is what I owed on the Escape. $150.00 more car payment on a new car which is $100.00 more than the 2008 Escape. You do the math.

Don McClure

We headed down to Holly Kia today in spite of the reviews we've read. We arrived with a small list of three used cars we wanted to look at that are listed on the Felton Holly Kia website and we discussed briefly that we weren't too interested in a new car. One of the used cars was a Ford Edge and the rest were Kias. The sales person (I won't give his name) got on his computer and said the Ford was no longer available. He then looked again on his computer and after we told him we were interested in the Sorento (two of the used Kias were Sorentos) he said he would be back in a few minutes and he went to get some keys. We thought he was going to take us around the lot and show us the cars, but that was not the case. 5-10 minutes passed and the salesman pulled up outside in a 2015 Sorento. Guess he didn't catch my emphasis on not wanting a new car because of the higher costs. So my wife and I talked briefly and said we'd look at the newer one since I knew they started in the low $20K range. We drove it and liked it so we thought it may be possible to purchase new. Here is where the fun starts. MSRP on the car was $27k. They had offered $6k on our trade so this would take the price to $21k before any haggling (not including tax, tags and fees). Well, that's with my crazy math. So, when we told him our financing terms (outstanding credit) he went to the manager and then came back with a price of over $31K!!! So the price went up?!?!? While they were figuring the price out on the first one we went on the lot and found one in the color we wanted and the MSRP was $24K. So we had him find the price for this one. Guess what, yep, $27.5k. As it turns out Holly Kia works much differently than other dealers. With most other dealers you take the MSRP and you start negotiating DOWN from there to find a meeting point and then you subtract incentives from that. When I questioned the pricing methods of Kia the dealer proceeded to tell me there was the two MSRP prices on the car sticker and then there was a second sticker (that not all of the vehicles had posted) and that is the "Holly Kia Price." The dealer called this the Holly Kia Markup. So, when it comes down to it, their prices are WAY too high and they are very misleading on their pricing. Oh, and remember that used Ford Edge were were interested in? Well, as we walked the lot we found it. Right in the front row and still for sale. And as far as the other used Sorentos we were interested in, we never got to see them. I have never had an experience like this with a dealer adding $3,500 of their own mark-up to the MSRP. Keep in mind, if you ever look at dealer invoices there is already a 3% profit built in for Kia. It's called "holdout" price. Do a search on Edmonds and they have great articles to tell you where the dealers are making their money. So, Holly Kia wanted to make about $4,500 profit. What a disgrace! This shady pricing strategy and dishonesty about the used car being available is crazy. We went to Hertrich and bought a car. Started at MSRP and negotiated down from there...the way it's supposed to work.

Lola Walters

Our salesmen was the best Thanks Wolfe for all your help!

jerid crawford

They are terrible super high interest rates and that they lie about how low your payments can be if you can afford 500 a long and that's with a 720 credit score junk go to Preston or hertrich Maryland just a heads up and wonder who they paid to give good reviews fakes

lilsvenska

I have been going to Felton Holly Kia for 5 years and this is the best experience so far. The staff is very friendly and the service was completed in a timely manner.

Carolyn Baier

Great service department! Professional and efficient! Provided excellent information and kept you informed every step of the way!

Alisha Carneal

We recently needed a new van. We went to Holly Kia to just look around and see what they had. Greg came right out and asked if he could help. We told him we were looking for a new mini van (well used). He took us over to the vans. I told him there was only 2 things I was looking for, auto locks and fold in seats. He showed us a used van that had just been brought up to them from another lot. It was a 2012 and looked brand new! We said we'd like to buy it. Their finance crew did everything they could to get us in that van and they did. We love it! The people are super friendly and helpful. We recently had an oil change the service was great. Wait time wasn't to bad. They only thing I wish they had done was vacuum out my van. Where we usually get oil changes they vacuum out the van when they are done.

Mary Berardino

Dropped car off and was out in an hour fast service.

Rodney Aylward

They treated me good and sold me a nice pickup.

L beck

Staff is very friendly and helpful. They definitely went above and beyond. Rob Harding is an asset to the company. Would definitely conduct business here again.

F & P Major/LeggyLady

Just window shopping...very friendly....not pushy

Matthew Jenkins

I would have previously recommended this dealership, but after the way I was treated today, I will never go to them again for anything. Their service department has no record of my extended warranty so I had to track it down myself even though the car was purchased at their dealership. After speaking with the warranty department (not part of Holly Kia), I was advised that I could receive a refund of my GAP insurance premium because of paying off my car early. I ended up speaking with the GM of new car sales who for some reason immediately had an attitude with me. Maybe he was having a bad day, but whatever the reason he had an attitude the whole conversation. He even hung up on me. When I called back, he lied and told me that I had hung up on him.

BEATRIZ SANCHEZ

My last oil service did not go as well as I'd hope. I made an appt for 1030 and my car didn't go into the bay until 1130. I don't see the point in making an appt if your vehicle isn't seen within 15mins of the scheduled appt.

seriousstud90 .

I would like thank kia that came thru with my customer referral check couple blocks in the process but they made sure i received my check Thank u so much

CindyLamborn Lamborn

I just had my oil change and the service was awesome.

Chuck Bensavage

My wife and I have been truly Blessed to have Felton Holly Kia service our Sorento. The service Department has done an outstanding job of completing each service. Congratulations.

brienne garland

We have always had a great experience with the Felton Holly Kia service department. Rick Marders goes above and beyond to treat his customers fairly and efficiently. He is the reason we take our Soul there.

Vanessa Robinson

I had an accident and it took a VERY long time for my car to be repaired. The return date changed a few times. I finally did get it back and overall it seems okay

Jeffrey Jackerson

Was interested in the K900. They made me an offer for a 36 month lease. They verified that the care was available. I accepted. I gave them a full lease application and the down stroke by credit card. No problem, nice car. Two days later they called to cancel the deal. Someone (the managers father) had now put down a deposit 12 hours ahead of me. Suspicious story. No car available. No replacement inventory. Just deliver the vehicle at the price quoted and I'd be content and upgrade my review. Sorry guys just telling the story as it unfolded.

Steven Willey

Don't care about you

Meghan Dickerson

I bought my Kia Sportage two years ago from Felton Holly Kia and have had all the services done there. Every time I go in there they're always very polite and helpful. The services are usually done within the time frame they tell me. One time it took especially long for an oil change. I didn't say anything because I just assumed they were busy. They must have realized it themselves because they didn't charge me anything for that days service. My favorite service person to deal with is Rick. He always makes sure I understand the charges on the bill, walks me out to the car and opens the door. He seems to just go one extra step further in the customer service department in my opinion. I've dealt with other members of the service team as well but Rick is the best one by far.

Mera Tyson

I had such a great experience!! Mark Randall got me in and it wasn't all day LOL! I had said I am not waiting all day and I was not choosy at all. Well within 2hrs I was done and he was shaking my hand. I sat there and started crying and I was praising God!! I thanked Mark for putting me in something that was within my budget but I still miss my old car :-( I am getting used to my new one though and I appreciate it very much! Thank you very much again Felton Holly Kia and Mark Randall!! Be looking forward to some referrals from me as well. Keep up the Good work and Great Customer Service!! :-)

Robert Kelley

worst dealer ever, be prepared to be lied to

Cleo Shelton

Had no problem when I entered the dealership! Made my husband and I feel at home, had an approval within 45 minutes and received my car the next day; due to the lateness of the day!!Thanks Chad Alexander for all your hard work!! A month ago on the the 5th of May I received my car, just to have it taken a way a month later talking about income....if we didnt have enough income....how could another dealship give me a car on the same info you have...and nothing changed.....Chad you were awesome.....but your management team sucks!!

Holly Roberts

Helpful and very clean. Disappointed in my tires/service deal. Had a flat 2 weeks after my last visit and even with my 100% converge on tires and new tires free when needed, they did NOTHING to help cover anything to do with the flat. They were told I had a slow leak during my oilchange/service but even after they say they checked it and found nothing, I feel they didn't. They rushed me to pay and sent me out the door. Thinking twice on my purchase, even though I love my car. Disappointed in the service dept.

Charlene Moss

Friendly staff very helpful

Mary Brown

hello,i was in the service department a few days ago ,the service was excellent, the staff was excellent too .keep up the excellent work.thank you

carnival plan Gabriel dunn fun

Pushy!!!!! Spent 3 and a half hours for salesman to run back and forth with the financial department not to help us at all. Recommend Sherwood in Salisbury!

Phoebe Lemon

Ok car trip, wouldn't recommend it

Sharon Brummell

I went to Felton Kia to look over their used cars selection because I was in the market to purchase an additional vehicle. I was assisted by a very pleasant & helpful salesperson, Denise Moen who listened to every detail on what I was looking for. I purchased my vehicle & the questions I had in reference to my vehicle was quickly addressed. Everyone was so nice down to the sales manager & I would recommend them to anyone in the market. Looking forward to my service experiences. Thanks everyone!

Lynda Davis

I love Kia they are the best. Great service

Lionel Dave

I stopped in my way home from Dover to schedule a routine oil change. The service manager was able to squeeze me in on the spot. In less than an hour, I was back on the road after enjoying coffee and current magazines. Thank you for another excellent service experience.

mreaper328 .

I have had nothing but pleasant experiences since I purchased my 2011 KIA Sorrento in February. The staff did everything in their power to get me into a vehicle that I would be happy with. My credit isnt so great but they made it happen. I later came to realize just how fortunate I was as I started receiving all the rejection letters from all the financial institutions that were contacted. Denise was was my Sales Rep and she was so pleasant. One thing that I am very impressed with is they continue to keep in contact with you after the purchase. I've dealt with other dealerships that once you left the lot in the vehicle you never heard from them again. I also recently brought my vehicle in for an oil change and the service department was pleasant, professional and very prompt. I definitely am very pleased with my decision to do business with them and have recomended them to several people.

Reyna Sanchez

Good place

Tara Robinson

I just bought my first new car here and had the best experience ever. This coming from someone who used to work in 2 different dealerships. I would highly recommend Felton Holly Kia to anyone in the market to buy a vehicle. Andre Cartwright was very courteous and knew everything down to the tee of what was going on with the Optima's!

Justin McGee-Solomon

Great staff and giod selection. Darren is yue man.

Cathie Conley

Outstanding my husband bought a new car

Denise Schoen

Extremely nice staff. Very helpful

Henry Gilbert

Service is really improving.

Dejay Gwak

Good

Stu Johnston

I have had my Sorrento for almost 5 years and Felton Holly Kia has done all of the service on it. They are professional, timely and courteous at all times.. Thank You Rick Marders...

Donna DeStefano

Had my car in for a safety recall. They were on time, made the repair in less then estimated time.. while they had the car even did a safety check. Example checked oil levels, tire pressure, tread depth just like they do when the car is brought in for routine work.

Darnell Selfinger

The people were so nice and helpful. Thank you guys!

Rose Ross

Great service very professional

Barbara MacCahery

While the service department has always been fine, I would not buy a car there again. The first car I bought there was a 2011 Sorrento. Loved the car but traded it in after 2 years bc the gas mileage was not to my liking. So I wanted to get a 2013 Soul. I was having a little credit problem at the time so it took a while to get financed. In the meantime, before it was financed, they sold my Sorrento! So after a while, they did get the Soul down to manageable cost. Now, usually when you but a new car, your registration is for 5 years. Now, 2 years later I am driving down the street and a Dover cop pulls me over and tells me registration is expired! Luckily for me, he was very nice and didn't give me a ticket! So I go to get a new registration and I get charged a $20 penalty! Was I ever told the registration was only for 2 years? NO! When I called the dealership did I get help? NO! I am on a fixed income and didn't need the $60 cost. AND, now I will have the added cost of $40/year when I was not expecting it. The woman who works in the office and does the paperwork is also very rude. I just got my free oil change and I will not be going back. They told me I needed 3 bulbs replaced and it would be $50. Forget it!

Courtney Oliver

Awesome New Car Buying Experience!

Shawn Moore

We had a great experience getting our 2018 Kia Sorento! Chad Alexander was fantastic!!

Jordan Mehl

It's a fine delearship. Service is good and selection is fine. If you're looking for a Kia, then this is an acceptable place to go. They are military friendly.

Amanda Worster

On Feb 3, 2016 you gave us this review: 5.0 /5 Awesome job, very friendly service and super fast. Will definitely recommend to my friends. Thank you :)

Ron Menninger

5 stars friendly quick and right

Mandee Knolls

I have had nothing but a good experience with Felton Holly KIA. I love my 2013 KIA Optima and every time I need something looked at or when it's time for it to be serviced Rick gets me scheduled right away and they never take too long with my car. That is a plus since I only have the one vehicle and 2 jobs to get to. Thanks for being so awesome!

Bruce Bynum

Nice waiting room.

Crystal Calderon

Purchased my vehicle in 2015 and have nothing but positive feedback. Customer service has been consistantly above expectations since day one. Staff go above and beyond to explain everything and get me in and out as quickly as possible. Their efforts to provide exceptional service is refreshing in this day and age. I am especially impressed with the service manager and how I am treated as a valued customer each and every visit.

Doris Hall

Even though I didn't purchase my car there, I get all of my scheduled maintenance done at Felton Holly Kia and every visit has been a great experience. The waiting area is very clean and comfortable with plenty of seating. However, most important the entire staff is very friendly and helpful. Their professionalism and customer service is definitely second to none!

Rebecca Rapp

We bought a car from Felton Holly Kia in January of 2018. We had an awesome experience and they did what it took to make sure we left that day with a safe, reliable car. This past week we totaled that car in an accident. We returned to Holly Kia because we knew they actually cared for their customers and would work with us. When we came pulled up we were immediately greeted by Denise. I told her what happened and that we were interested in a car I had seen online. We took it for a test drive and John started working with the banks. They were friendly and the staff even played with my 3 year old son! I went in anxious about the whole process and we left with the car we had in mind! Will definitely be returning again in the future, as we had another awesome experience and everyone there was so kind and caring and made us feel important.

Deborah Ferrell

My favorite car maker for the past 5 years. Great customer service ,very accommodating. Nice personnel. Nice selection of car..the Stinger is nice,oo la la..FAST.

Donna Robinson

I have had the BEST EXPERIENCE EVER for Felton Holly Kia, I always buy my cars from Holly Kia but only my second in Felton Holly Kia my sales person was amazing and I want to THANK HIM for bringing me back to Felton Holly Kia Chad Thank You!!!!!!!!

William Schnaekel

My Daughter was looking for a new van, and asked me to help her. Prior to taking her, I visited Holly Kia. I was told at that time (August) that I would receive a $200 referral. This was confirmed at the time of purchase. have been in touch with them 4 times and each time been given a different excuse why I haven't been paid. At one time I was actually hung up on by our salesperson. THREE MONTHS LATER I HAVE STILL NOT BEEN PAID!

Richard Reid

They are very professional and take pride in there customers

tammy lynn Kendall

The maintenance is very important to me to maintain my car (but) Kia's prices are extremely high and in order to keep my warranty into effect, I have to have it all done at Kia, which is no problem (but again) I cannot afford the prices. While I was at Kia waiting for my routine maintenance to be done, I decided to get a cup of coffee which is suppose to be available to the customers, there was no coffee at all, I had to ask for it. Also when I had to use the restroom, there was no toilet paper or hand soap to wash my hands, I used plain water, there were no paper towels or hand dryer. When my car was ready and time to pay, they tried to charge me for something I was not suppose to pay for. I have noticed at other Kia branches, they have more to offer there customers, while they wait. Other than all of this, the staff is nice.

Destiny Ann

They offer a shuttle service but whenever I need to use it when my car is being serviced, there are no employees available to drive the shuttle. Why even offer it ?

Charles W.

Overall happy. They came up with a price that made it so I no longer felt the need to go to another Kia dealership in Jenkintown PA where we bought our last two Souls. They have some nice perks with oil changes and tires, and the staff was decent.

William Warren

Pushy salesman and unethical sales practices. Only go to test drive a vehicle and nothing else.

Spencer Matthew Seams

They offer great service for a great price. I highly recommend Felton Holly Kia.

Austin Anthony

Extremely nice and helpful staff with a decent inventory of new vehicles.

justin sarratt

Awesome service and helpful employees...good attitudes and atmosphere... Servixe manager is super helpful and really helped me out...and GM. ben helped me find the perfect car i needed....THANKS HOLLY KIA

Roland Wallace

Great Hospitality

Kimberly Henry

The Service Department at Holly Kia Felton has been exceptional. They treat customers with the utmost respect and are very attentive to the needs of the customer and their vehicle.

David Nuss

Prompt and genuine attention from Rich. Prompt and satisfying service. Quick check out. Very impressed.

bon bon Moore

Outstanding customer service. Thank you Don and Tina for helping my husband and I out. We will be back for another car soon.

Mike Allabaugh, REALTOR

We have bought our car here back in Jan 2016. Had a great experience and have our car serviced 2x now. No problems and even things that were not noticed by us were fixed. I would highly recommend them.

Wade Blankenship Jr.

Mixed feelings

Tara Riddle

Felton holly Kia is horrible... the service department tells you one thing when you set your appointment and something totally different when you get there. The managers in the parts and service centers are rude and unhelpful as is the branch manager Ben... they really let me leave there shop with a car that “shouldn’t” catch on fire but there’s a small risk it could and when I asked why they didn’t fix the problem like I was told when I set the appointment I was informed that they couldn’t get the part any sooner than next week no offer of a rental until I called corporate and the only thing anyone actually said was they were sorry but it’s the best I can do...

Cathy Herrera

The people there are so friendly and helpful. I recommend Denise...shes awesome.

Brandon Hubble

Came in to purchase a car the sales team couldn't come to agreement with a trade in price they kept telling me they would call but never did. Poor quality of customer service I would not recommend this dealership unless it's your last option

Kyle Bockowski

The staff went above and beyond to help me and the salesman Mike made me feel like he was my friend instead of a customer.

Elizabeth Galloway

Fast service on my Kia. Waiting area had cold water, snacks while you waited.

Margaret Crossan

Everyone at Holly Kia Felton was so nice. This was my first time there. They did a great job and it didn't take long at all. It was a great experience. Next time I need service I will definitely go back to them. I came back again for the great service. The battery died in my vehicle. The vehicle is 10 years old and this was the original battery. I had to have the van towed to Kia. Not only did they replace the battery, they checked to make sure there were no other problems. Everyone there is so nice. Rick, in the service department is great. Love Holly Kia Felton!

angel freeman

I recently had service performed at Felton Holly kia and the Service was Fantastic. They didn't try to sell me anything that wasn't needed. The mechanic John Palmer came out and explained everything that he had to do. Shout out to the Felton Staff i will take my vehicles there again.

Lettie Graves

I have purchased two vehicles there. Both have been great. Service dept. is the best in the area. If the estimate on service work is more than quoted, Rick always calls to ok it. I have never had a long wait. And they do everything promised.

Allen Oakman

Horrible work... I will be coming back for a 4th time for the same recall they have YET to fix! Would give 0 stars if possible. Luckily I didn't buy my Kia from here. Glad this recall will be free because I wouldn't want to spend 1 cent here, not even on a snack.

Shannon Cobb

I read another review stating that they don't like fixing cars under warranty and I experienced the same thing . Took my car to them and they told me nothing was wrong with it. I took my car to the kia where I bought it and something was wrong with the suspension. The parts were expensive, aluminum. And it was all covered under warranty.

Courtney Tull

Chad was great! Ask for him!

Tonja Apostolico

NEVER NEVER NEVER BUY FROM HOLLY KIA THEY ARE A SUBPRIME DEALER PREYING ON THEIR CLIENTELE 31 minutes after purchasing a new Kia Niro 2017 I was told by the sales manager that there is no cooling down period and I couldn't return the car. My saleperson Denise was too cowardly too tell me herself so pass me off to her boss. I called the owner in Berlin MD and never received a call back. Now I have a call into Consumer Protection.

John Rosati

My experience with Felton Holly Kia is always a pleasant one. I recently had service done, everyone in that department is courteous and attentive. Special kudos to Rick Marders, he's always a pleasure to deal with.

Linda Resau

Excellent, as always. From purchase to maintenance!

Sarah Starkey

This is THE WORST dealership! DO NOT give them your business! We bought a van from this dealership several years ago & got screwed so many times by their service department. After the horrible experiences we had with this dealership we should not have dealt with them again, but we found a used vehicle there recently that was exactly what we were looking for & we reluctantly gave them our business a 2nd time. Once again, the experience has been a NIGHTMARE! The service department lost the keys to our van & acted like it was no big deal. Every time we call to try to get a solution to the problem, we are on hold for 5-10 minutes before they ask if we can leave our name & # (again)....however, the service department or sales manager never call us back. They are so rude & unapologetic for the problems that they create?? This is a GARBAGE dealership....you would be wise to stay away from Felton Holly Kia! ~Mike Starkey

Karen Lombardo

The staff was very professional and courteous. The car was taken immediately back for the 10:00 am appointment. The service manager explained the work that was performed.

Col. John A. Houney

Great customer service,

David Holsinger

Went to purchase a used car and wouldn't respect kbb at fair pricing then proceeded to tell me 70% of the population has a 700 or higher credit score and on top of all of that told me that I have to muzzle my service animal

Blair Greentaner

If you want a great deal on a great car or SUV. go there the will do everything they can to put you in the right car for you. Friendly atmosphere. Hundreds of cars to choose from. I only recommend this place to my friends. Worth the drive wherever you are coming from. Unbelievable warranty.

Debbie Pfaffenhauser

Salesperson not very knowledgeable. Wanted to test drive a Sorrento, did not have one on the lot.

Mary Drandorff

I would recommend Felton Holly Kia to anyone!! My daughter, Julie just bought her first car there and was able to get a brand new 2018 Kia Soul , below the payment she was expecting to pay and at a fantastic interest rate!!! Thanks so much to Denise and Ron for making it happen!! She is one happy young lady!!!

Wayne Vieira

Service department sucks! Got a factory remote start for my wife. I was quoted a 1hr installation charge of $120. When we got there they said it takes 2 1/2 hours. The product it self says 1 hour to install no programming necessary. They told us it would take an hour to install and hour to program. It says right in the box no programming? Just called Kia of Wilmington and they only charge 1 hour labor. It's all plug and play no wire splicing.

Brian Parton

Horrible dealership. After repeated calls and lies to stop marketing calls and BEING HUNG UP ON! Shame you can't leave negative stars

Mr Loverman

Michael Haynes please stop calling me for an appointment. I don't own a kia from Felton. I spoke with you a couple days ago and was told you would remove me from your data base.

Deedee Brooks

My Experience was wonderful. The Appearance of the Establishment was clean and organized. I was very satisfied with the service that I Received. The Support and Information was very helpful.

Sylvia-Sue Grove

First check up for our 2016 Kia Forte - Flying colors - all is well! Had an appointment at 10:00 a.m. - drove away at 11:23. I'm hoping that the next service is a little more timely. Overall good experience. Nice waiting area. Had my book to read - Hubby had his reading material.

Chris White

Recently I received two separate notices of services required on our 2014 KIA Soul. One was a notice of recall for a possible problem involving the accelerator pedal; the other was a notice of a required upgrade in the onboard software. On Friday, April 17th, I was driving past Felton Holly KIA anyway, so I stopped in to make an appointment. To my surprise (the pleasant kind), an appointment was available on the following Monday at 2:00 p.m. Sweet! I was informed that the services would take about an hour and a half. I arrived at the Felton Holly KIA service department shortly before 2:00 p.m. The assistant service manager immediately took my car back, and directed me to the customer waiting lounge. After forty minutes, I was informed that my car was ready. Again -- Sweet! In addition to the two services noted above, the service techs also performed a multi-part check of my car. I'm a happy camper. Thanks, Felton Holly KIA.

Danielle Lambert

DO NOTTTTTTTTTTTTTTTTT BUY A CAR FROM HERE !!!!!! Trust me when i say, if Kia was the LAST dealership on this earth- i would ride a bicycle !!

Connie Todd

Went on a Sunday while they were closed, just to look at sticker prices and check availability. Sticker prices were good but disappointed in the quality of the vehicles. I can't comment on serviced because like I said, they are closed on Sundays.

Monica Malandruccolo

We bought a new SUV. Got a good deal.

Brandi Nichols

The sales dept and service dept are always very friendly and helpful.

Kathy Skinner

I would have picked NO stars, but that was not an option. From the person that took my phone call, to the technician, that didn't even refill my antifreeze after it exploded in my engine, to the clerk checking me out, it was a terrible experience. I asked if my antifreeze was refilled and the clerk said, "probably." When I told her I needed to know, she said she is not the person that worked on my car. Obviously, she was not the person that worked on my car. I found it very rude. I couldn't speak with the service manager because he was dealing with another irate customer on the phone. My service slip said they did a 99 point inspection, i guess antifreeze is not one of the 99 points!

Michele Allen

I am very pleased with the service department... my first buying experience in a real car dealership not a buy here pay here. Will continue to recommend Holly Kia to anyone who will listen...

Terry Pusey

Felton Kia is a good place to buy a car and get serviced.

Daniel Hysell

They ran my credit through more than 8 different finance sources when I told them that I already had financing set up with Dover federal credit Union. The finance manager that I thought was a friend of mine told me that all of those inquiries or should I say hard inquiries would fall off of my credit report with in 30 days because they credit bureaus would be able to see that I was purchasing a new automobile. It has now been almost 2 years later and the hard inquiries are still on my credit reports on all 3 reporting Agencies! Therefore anyone that goes there be for warned! Buyer beware!

Valerie Lane

Appt was at 9am. I was out of there by 10am.

Tommy Daywalt

Sales Rep's are very cordial, and knowledgeable and will do everything in their power to put you in a vechicle! BUT they are NOT pushy.

Fran Elliott

Staff very helpful and friendly. Whenever a problem, they always find time that day to look at and fix my vehicle.

Kerri Brandt

The service is always top notch. Customer satisfaction is always their most important priority. I love how they walk me through everything they did, even if it was just an oil change

Todd Zimmerman

One of those dealers that make excuses when it comes time to fix things under the warranty. Love my Kia but find a different dealer to buy it from. Drive to shelbyville it's worth the drive. I wouldn't recommend this place to anyone.

Jamie Lopez

I went to Felton Holly Kia, looking for a kia optima new or used i was trading in a mini van that I bought that was a pure lemon..I explained what was going on. My salesman Greg was so helpful and knew all about their selection of vehicles. I was sure I wasnt gonna get the car I wanted. He worked me and my husband a great deal not only did I get a kia optima but I got a brand new 2015 and the color I wanted. I love love love my new car and was so happy pulling out of there with my favorite car I would definetly recommed them to anyone!! Thank You Greg At Felton Holly Kia

tommie polite

My experience at Felton Holly KIA was awesome! I had an excellent and knowledgeable representative who checked me in by the name of Nick who also had the job of scheduling my appointment. From the time he scheduled my appointment, on short notice might I add, to the completion of my service; Nick was polite and knowledgable as well as very accomodating. The receptionist who closed me out was polite and pleasant as well. All services were completed and done so in a very timely manner!! Thanks Holly Kia for respecting my time and serving the community in such a positive way.

Michael Babbitt

I had a ten thirty appointment for a recall. I was greeted by a very nice person.My car was taken into the shop and i was driving away in less than an hour.End of story.

Angie Strouse

I think they sincerely wanted to help but alot of sitting around.

Benjamin J Downs

Awesome place to get a car.

Donald DeLoach

I had no issues with this company I went in after going to several dealerships they met my demands with no problems from my end they did their best and I got what I wanted. I don't have the greatest credit had no down payment or trade in I did not pay for anything and drove right off the lot with what I feel is a fair price. My APR is appropriate for my credit but I plan on paying the car off within the next two years for another purpose so I am fine. Denise Moen was my sales rep and she did an outstanding job and became a good friend of mine its always fun and a pleasure to bump into her at the dealership. Ms. Moen read everything clearly to me, I new what I was signing and if I was confused about anything she could not answer she quickly brought in someone who could her honesty reflects on he company so I feel they all did a great job The other sales reps made me feel comfortable and when I went in for a service it was super professional and fast they answered all my questions and communicated clearly. Update 10/09/15 After a few services from Felton Holly Kia, I am still impressed and very satisfied. The services were fast accurate and the employees very respectful and made me feel like I was part of a family. Keep up the great work. Update 12/08/16 Just got done with my 15000 mile service and as always outstanding service. I look forward to the next visit and enjoy the company. Update 06/07/16 Just got my 22500 mile service as well as got a full size spare tire up and going everything was smooth and prices fair its always a pleasure dealing with Felton Holly Kia and the staff. I plan to continue in the future.

Shaina Rhoades

I had scheduled an expensive maintenance that I didn’t have the money for, not knowing how expensive it was because they don’t put the prices on the website. They fixed it so that I would get what needed to be done without the extra expenses I didn’t need! Very helpful!!!!

Amanda Eck

They work with you and what ever financial situation you and your family might be in. Also if your credit score is not established or your have a lower then average score under 600 then I would recommend going there immediately. Mandy Eck

gil villanueva

Courteous receptionists at Service dept. Quick oil change when I was there (with appointment). Fair price.

derek billups

Every visit i also get great customer service.

Rose Warren

I love. IT

James Clark

I called Service because I had a nail in my tire. I was told to bring it in, even though I had no appointment. 40 minutes after arriving, they had fixed the tire and the manager told me it was "free." Really? I didn't argue. This is a great place for customer service!

Brittany Smith

Had awesome sales people but are quite shady

Rebecca Collison

Very helpful and professional. Finished in the time frame they promised

Gerald Miller

Great dealership, Mr. Alexander went above and beyond to assist me in obtaining a vehicle

Florence Harvey

My husband and I went to Holly Kia in Felton,DE looking to get a SUV weather it was new or used. We have gotten two other Kias from them in the past. Our salesperson, Dennis Moen, and the staff of Holly Kia of Felton were very helpful in allowing us to purchase our 2015 Kia Sportage..

Erin B.

Received nothing but fantastic service and help from the staff during the purchase of my last vehicle. From the moment I special ordered my vehicle till delivery the staff went out of their way to make this a smooth and easy transaction. Highly recommend!!!

Bob Hartman

Buyer...Be Careful. Many of these cars are not well made. My daughter had a Kia and one of the front wheels just fell off as she was driving in Dover.

Ashley Wattley

I want to thank the sales team at holly Kia for getting me into my first new car. With the help of Wolfe and Ms. Tina I was in my Kia Soul in no time I highly recommend them if your looking to get into a nice car. They are great people who know exactly what they are doing