Reviews of CarMax (Car Concessionaire)

Elayn Eicher

Shannon was awesome! Couldn't have been happier with the experience other than wait time which was a little over an hour; but coming in without an appointment on a Saturday afternoon when 75%+surrounding areas have been flooded, to be expected. But while we waited they let us look at inventory on their computer! And offered us drinks and when I asked about the wait time told me how many people were left in front of me and I was seen 15 minutes later. Shannon was very helpful, hilarious and kind. She showed us around and helped me find a car in my budget. The best part was she listened to what I was saying rather than trying to upsell me out of my budget. That's what a good salesman does, puts the client first. It's only been a few hours with my car so I can't attest to how amazing that is yet; but I am so happy with my purchase and this was the best customer service I have received in Baton Rouge in years from anyone. Thank you CarMax! I greatly appreciate your help and friendly staff all the way around! I will be recommending friends and family!

Theresa Topham

We recently made our third purchase from CarMax. They make the whole process easy and efficient from in our case, estimate for a trade and transfer of the auto we wanted to look at, to the purchase. Every time we have been at CarMax, the Sales Consultants have been open and friendly, and very knowledgeable about the cars they are selling. We even had some issues with our newest purchase and had to bring it back to see if CarMax would do some repair work - No problem at all. We were amazed and very impressed!

Kayla Golding

We had a pretty positive experience at this location. I had a vehicle transferred in and the sales associate's communication skills were on point. The whole process was seamless. Would definitely recommend this place to everyone.

Will Alexander

Buying a car here is a lot easier than a traditional dealership. It's more of a guided retail experience than a negotiation and bargaining hassle. The price is what the price is. The only additional costs will be the taxes (Delaware is 4.25%) and any optional service plans you want to add. If you don't know anything about cars, it's okay because the people there will help you find whatever you need. They get a flat rate commission so they aren't trying to put you in something you can't afford. If they don't have the exact car you are looking for, you can have a car transfered in, sometimes even for free. If you like to haggle, and negotiate about prices, go somewhere else. There is an abundance of dealerships who would love to have you overpay for your vehicle. But if you like a laid back, no pressure atmosphere, give this place a shot. Also, if you are just looking to get rid of your old car, they will literally buy anything. As long as it isn't an RV or motorcycle.

Lakeisha Solomon

Would of been 5 star but after 7 days my engine light came on....but they did take care of me and fixed the problem....I just hope it not going to be a bigger problem that after my warranty period!!!!

Miss Banks

The great part was being able to find exactly the car i wanted and have it shipped to a convenient location. The entire concept is phenomenal. The down side was the customer service. The rep that I spoke to was off the day that I was to come in to pick up my vehicle. She attempted to get me to reschedule for a week day. I declined as we had already postponed several times as she was never working. She said she would come in for me on the day of. AWESOME! Well she didnt and didnt bother to reach out to me until I was on my way to the dealership. I ended up sitting around and waiting while they decided who would help me. A nice gentleman helped me but couldnt find the car I'd ordered so that took a bit. Overall, he was nice but during the process gave me some misinformation about the warranty. I went back for the warranty after 2 days and was told I couldnt add it. After speaking to several different people, eventually I was told that I could but I had to pay out of pocket. Well after just putting a substantial down payment on a car, that wasnt an option for me so I just had to suffer. I went back again for a service situation and the sales woman was not there yet again. I reached out to the gentleman that assisted me with the sale and didnt receive a response. The original sales person stopped responding as well. They made their sale so whatever dissatisfaction is just mine to deal with.

Katie Williams

Everything went very well couldn't ask for any thing better. Any friend's family I would send to carmax. Thanks

Rodney West

The fastest car purchase I've ever made.

Michelle Hoy

Fast and friendly. If they don't have what you want, they'll find it for you. No pressure sales policy. No haggle price. They stand behind what they sell.

Holly Bingham

I always buy and sell from CarMax. They have excellent stock, wonderful customer service, and even paperwork is fast an easy! Charles and Paul have helped me the most and they were awesome to work with.

Janet Lentz

I am a single mother of teenagers and they needed a car.. so I wanted so bad to give them mine and get an updated vehicle.. Carmax went through my income and helped me figure out what was in my budget and get the most for my money.. Christina Mack was the sweetest girl I could ask for to help me decide she looked and looked at as many vehicles as I wanted and she calmed me down through the what I thought of as a stressful process (which turned out to be so dang easy ) she had all the answers and told me NOT TO RUSH this was a big decision. MY GOD IT WAS SOOOOOO SMOOTH.. I will be back to get all my vehicles and recommend them to everyone I know.. Amazing experience.. Im a happy 2017 Ford Edge ecoboost owner..

Seth Grant

Although I ultimately did not come to agreement on a purchase, the folks here were kind and not pushy as you may find at other dealerships. I think overall their cars a priced higher than others and they are in no way willing to come down. I found a much better deal elsewhere. I think their in house financing is a great option in comparison to others so they are worth a look.

Carguy1999 Reviews

Great people here, very kind and knowledgeable. I had my car appraised and while I waited, they offered to take me on a test drive of a car I was looking at. Great place to buy a car

Denbigh Hall

CarMax made the purchase of our car as easy as possible, and everyone was as nice as could be.

Paul Murnane

Great car buying experience! Service representatives are friendly and knowledgeable!

Bryce Lipscomb

Super helpful! Great place

Ashley Frederick

ASK FOR SUSIE!!! My husband and I went in to purchase a car and I cannot begin to tell you how exceptional her customer service skills are. She went above and beyond to make sure that our needs were taken care of. She also made sure to take care of other clients as well, and still made us feel like her number one concern. You could tell she truly has the best interest in mind for her customers. Bravo Susie, bravo! :)

Craig Smith

I purchased a car from car max 4 months ago with less than 50,000 miles on the car. Now the car won’t crank and I’ve tried reaching Car max and their service department for a week. I’ve left voice mails as well as talked to managers who left messages with the service department. The rest of car max says they have nothing to do with the service department and the service department has been impossible to even speak with at this point. I have not been able to use my car for a week now.

PJ Stanwood

Great Sales people, marginal follow up once you've purchased.

Brandon Castro

Filled with liars and con artists. Avoid buying from here at all costs

Summers Francois

I definitely had the best experience here at CarMax. My sales Associate, Tracie, was very knowledgeable, helpful, and great service. She made me feel great about the process and selection we made! Highly recommended! Tracie you rock!

Marcus DeLarge

The purchasing process was extremely easy and streamlined. Financing was in place prior to stepping foot in the building. Only issue was a sensor light came on.I left the vehicle there overnight and did not pick up until the next afternoon, thinking this small issue would be fixed. Not at all, the salesman told me to bring to a local dealership to be fixed. Overall the experience was certainly positive and I would recommend anyone to purchase a vehicle from car max.

tyron smith

I sold two cars to this location and bought a car. I bought the car in October its April and it already has problems with it. When selling my second car I waited from 10am to 3pm to be seen and I had an appointment they tried to make it right by moving me to the top of the list after waiting for so long(wasnt a happy camper).got low balled for my car I took that Loss sold it to them anyways. I financed the car i sold to them so the bank tells me carmax waited 10 days to make a payment and now they owe 200 extra dollars for collateral protection after I removed insurance since I no longer owed the car and carmax is looking for me to cover the cost. Not satisfied at all.

Dexter Clarke

It was the best car buying experience I've ever had. I've purchased several cars before, just wish I bought them from Carmax. No hassle or haggle!

michael austin

No hassle!! Find your car, test drive and buy. 7 day return if you decide you don’t like it. Win Win.

Joyce Lonie

Excellent service! Friendly staff!

William Tureaud

Loved this car buying experience! Fast and efficient with no tricky sales pitches, from start to finish. And a wide selection of cars that are in well checked out shape. I've been buying cars for decades and this has been a well oiled system, and different than usual. Got my car two weeks ago and I am pleased with the looks and performance, not to mention the warranty.

Team Bergh

I wish I would have gone here first. I tried selling my car via Facebook Marketplace first based on a friend's suggestion. After a month of consistent low-ball bids and dealing with indecisive people who often didn't show up when they said they would, I decided to try my luck with CarMax. Honestly, I went in with low expectations and figured they would fast-talk, give me a low-ball offer and then pressure me like the dealership I bought my car from so they could make maximum profit. However, I was wrong. They were really easy to work with and gave me a very fair offer. Then said the offer was good for 7 days, so I could think about it with no pressure. Came back the next day and sold it to them, which was also a very easy process! Would definitely recommend them!

Brianna Parsons

They worked with me on getting me into a nice fairly new Corolla. Brian was super friendly and didn't make me feel rushed. Great place to use for first time buyers!

Paul Benicky

George Hillaker and your team did an outstanding job on our sale and trade in. I got a fair price for my car. The price I paid for my vehicle was fair too.

Bill Maxwell

I have brought 2 cars from carmax they are very good friendly experience professional people I will recommend them to anybody they work with you even if your credit is let that good they still work with you you go when you have the right knowledge you look at the right car they will put you in their core and you would drive off with a full tank some dealerships don't even offer a full tank but I will always buy card from them who they treat me like a king that I am

Dave Atkinson

Lots of nice cars but I think priced a little high, no negotiating.

Frankie Cardwell

Always expect great service here!

Jamie Little

Awful... I offered 17k cash for a truck that was 17k and they said the truck wasn't for sale even though it had a price tag on it with no sold sign... very confusing

lisa hutson-jimenez

Great customer service, I found a nice car, awesome finance department, friendly, very professional...

Larry Cryer

After having my vehicle inspected at another Carmax dealership. No dents or heavy rust. I ordered it to be shipped. When it finally arrived, it had all of the above dents and heavy rust. CarMax offers a 7 day return policy, but they do not tell you that they only pay the appraised value. They also take pride in their vehicle cleaning. The vehicle I bought definitely was not clean inside. The vehicle only came with one set of keys. If you sell or trade a vehicle inn. They require 2 sets. They did offer to give me another set if I would come back. Everyone was nice and courteous.

CHRISTIE ROUTHIER

Timely manner answered all questions

bobby rhyne

Last year bought a 2014 Ford Fusion has been an awesome car for me and my wife we have already put 20k mile on it with no real issues orther than 1 tire keeps going low on pressure. So, needing another car we looked at carmax again. We were looking at a Kia but it had no AC and here in Mississippi thats a no deal. So, we looked to see what else they may have had to fit our budget and found a 2009 Ford Fusion and we bought it sight unseen , then found it had a broken door handle and a busted window wiper line - we had a hard freeze a few days before - they fixed both with no hasle and no added cost to us. Ashley was greatbin keeping us up to date on the process.... I am sure My next car i buy will be with them.

John Schuler

Good experience all around. Randy was awesome in helping us with facts and process detail. His courteous respectful character made us feel appreciated and relaxed. If we had been looking and wanting to buy a used vehicle we would have bought it from Carmax and Randy would have sold us just what we wanted. It turned out to be a great place to sell our Toyota Sienna. Thanks Carmax.

James Franklin

Cars are too high

Anatolie Bulban

Rude personal inside, they just waiting to finish their working day, nothing more....

Mike Duhe

(My story) I’ve purchased several vehicles over the years though Carmax and this last purchase might just be my last. I was mostly happy with the condition of the car but not the price nor the explanations given to me by management. The car was overpriced, understanding that they don’t haggle I was simply asking for the reason this particular car was well over the NADA price. I got a lot of smoke for excuses but fortunately for me I understand smoke signals. So IMO, Carmax knows their cars are overpriced but has chosen to take advantage of people’s ignorance. Had I found another car in the same condition elsewhere I would have purchased elsewhere but my window was closing so I took the overpriced auto (Carmax won, this time). They overprice their cars then tell you that even though your choice lender will not “lend” Carmax will finance for you (at an inflated rate), It’s something of a “monopoly”. They offer low value for your trade-in relative to a dealer. They push their service plan which I know from experience is nowhere near as nice as they say it is. I would advise anyone going to Carmax to shop online with local dealers to compare the deal you are getting. There is a reason Carmax vehicles are not on “Car gurus”. “Knowledge is power” Addendum- The car I purchased was missing a part that comes with the car when new. I was told, by carmax, to go to the dealer for this part and tell them to bill CarMax. The parts guy didn't have a clue what I was talking about. He said I would have to contact some other department and explain what was going on but meantime, if I wanted to have that part I would have to pay for it out of pocket. I did. :( (add that to the already over priced auto) On an up note, the sales guy was very nice and helpful.

CAMROEN TAYLOR

Great Friendly Atmosphere

stinger88 tang22

Great expedited service.

Shenecca Day

This was the worse experience I've ever had trying to buy a vehicle. the sales consultant was seemingly incompetent and lied to me every step of the way. A week of wasted phone calls ,gas to drive to their lot and time missed away from work, also they ran my credit twice without warning therefore putting me in a worse positions than I was before i visited the store. It seems that being a black woman gets you disrespected in establishments such as these. They treated me as if I didnt have a pocket full of money. I explained to the "sales consultant" David that the lack of professionalism is causing me to want to leave and not return. His response was ..ok..how nonchalant!. clearly they dont value customers or have no real financial incentives to be professional and honest. I wouldn't recommend anything about this place.

Benjamin Sweatland

Fast, short changed me a little on the offer for my vehicle

Mattie Clark

I purchased a vehicle there about 5 months ago, I been having problems out of this vehicle since I got it! And it's a 2015...? Really... they want help me, won't exchange for a better car... They knew this car had been in a car wreck and lied about it... they sold me a lemon...

Tom Cekine

Great salesperson. Great price. Great car. However the business office was and continues to be an unprofessional and inefficient down to every single person that works there. Their responsibility is Titles and Tags. Bought the car in June and still do not have the tags as they forgot to order them TWICE. My employer wont accept the second t tag and I am out of work until they come in "4 to6 weeks" they say. Look, mistakes happen I get it but nobody in that business office even cares. No empathy. No accountability. Cant even get them to call me back. What a way to ruin a good experience. I will never refer them in a positive manner. And now i am unemployed as they say they have no way to expedite the new tags. Unreal.

Janell Sullivan

Have had my Mustang since March and have had constant issues since. My sales agent was great and made the process easier than I experienced with any other dealership. However, I’ve had key issues from the security feature causing my car not to crank and gear issues (gave me a new key only after I took the car up there). Calling and emailing the service department is a complete joke! Then when you go up there they say make an appointment which is what I tried to do by calling 20/30 times literally. My car has a cap less gas tank which apparently causes the check engine light to come on when air seeps in. I took my car up there frequently for that and all they did was turn the check engine light off and told me to come back when it comes back on. It came back on as I was told it would and I called for two weeks straight and got no answer. Emailed a picture and all to the service rep and still had no reply. As a working single parent that can’t have my phone out at work, I can only call on breaks and lunches at which I always do. Finally just went up there and the rep said, “what we do here is make an appointment to look at it.” Service tech were standing around looking, talking, doing absolutely nothing and I was given an appointment for an entire week later (after being told I was give 6months or 6000 mile extended warranty even though NOTHING was done to fix it) which I could not make because it was after Labor Day and I couldn’t miss work and still get paid. Why have the carmax care plan if you can’t get serviced. Complete waste of money and I wish I knew how to take it off!! Never fixed the issue, just turned off a light and told me to come back. I’m beyond tired of trying to deal with the poor customer service of the service team. To your recent response, no one has tried to contact me nor have they left a message. I work 8-5 Monday through Friday and cannot have my phone on the center floor. A message would be a start but I have neither a message nor a missed call from Carmax!

Megan Grant

I got to drive my car for 3 days before it broke down and needed a brand new engine! when I called maintenance they tried to convince me to drive it until they could look at it a month later when they could make me an appointment. But it didn't even drive! I had bought a car from them before (yes I made the mistake of going back after this time) and the air conditioning didn't even work. How Do they do the full 200 something point inspection but miss the radiator and engine on each vehicle? I wish I never got another car from these people because they just flip them cheap to sell them quick. Currently in a rental a month and a half later still waiting for the vehicle I pay 350 a month for to be fixed. Hopefully there is nothing else wrong with it because by the time it's finished, my 30 day warranty will be expired. Maybe that is why they have the appointment so late?? To avoid having to fix more that's wrong with the car.... Such a mistake coming here again. Please avoid it at all costs!!

Frederick Pirtle

It was a very good experience. I pre-qualified for the loan for a vehicle within a certain range. When i got there they showed me vehicles within that range. They worked with me and was patient to fin the best vehicle to fit my needs.

Daniel chavez

Excellent, friendly, and knowledgeable staff.

Kathy Willoughby

Our experience was professional and relaxing. The sales representative was informative and helpful. We have used CarMax At least three times and never had a bad experience. This is the place to shop for your next car.

Mark Toney

I am totally satisfied with the sale of my vehicle to Carmax. Fast appraisal. Price, although not as high as hoped for, was acceptable. Paperwork process for vehicle sale was very well handled. Overall, very happy with Carmax!

shareda coleman

Tarsha McGIll is the best! She went far beyond the call of duty to get me in my beautiful 2013 Mercedes Benz! I am extremely satisfied. The day of sale, she and Trey worked beyond measure to make sure their promises were kept. Even though I made a 2nd trip from Cleveland, MS; satisfaction is immeasurable!!!!!!

Kasimaria Castle

Timely service, friendly atmosphere, genuinely good people.

ARLINGTON TODMAN

From online search for my specific vehicle, to driving off the lot, it was seamless, hassle-free and AAWWEESSOOMMEEEEE!!! This is second CARMAX purchase and it won't be my last! Marlene was easy going, not pressing but accommodating. LOVE HER!

Robert Salvage

The employees were very nice but the offer was very low

Robert Armstrong

We recently purchased a vehicle from CarMax and had a great buying experience! The sales staff was friendly, courteous and vested in pleasing us as a valued customer. There was never any pressure to buy as all options were clearly presented. We will return in the future!

Dylan Coon

Talked to a salesman named austin i believe it was very great guy . Really patient even through all of my questions. 10/10 would recommend talkin to him if you calk the store

Atalya Shandell

So glad that I chose CarMax! I did my application online and within minutes Mr. James Graves contacted me and walked me through everything!! Once I arrived at the car lot he was very knowledgeable and made my experience a breeze! I was in and out with no run around. Highly recommend and will look for him in the future if needed. Thank you Mr. James and CarMax!

George Killian

The car is great but beware of things promised to be fixed in a timely manner. I was promised two replacement tires because the tread did not meet their standard, the vehicle provided information also showed satellite ready and it is not but I didn't check it before I drove it off the lot. It's been a month since the promised tires and I'm still waiting and will probably not get them either.

Michael McQuaid

I didn't buy a car but it wasn't for lack of enjoyment working with the sales lady that was looking after me she was very good

Jon McCombs

Gave a great price for car

Danielle Aubin

Walked in to Carmax and my salesman Martins was there to greet me right away. I told him exactly what i wanted and left that same day with my new car. Their rates aren’t the best (even if your credit is fine) so if you are financing and can get a loan elsewhere, I’d suggest that! But overall, quick and easy process and great selection.

SIMPLY LOLA

Good cars and great service.

Rosanne Hines

This was the third vehicle we have purchased and very satisfied with the prices. I shopped around and feel I got the best deal possible.

Lynda Smith

I am a recurring customer of CarMax. I am the owner of a 2008 Malibu, and I am enjoying my car. Each time I have had to bring my car in for servicing, I have always been treated fairly, and with prompt service, my wait time is never a long one.My most recent visit was the purchase of a 2004 Chrysler Sebring for my daughter. My sales consultant was very through, and kept me updated on my transfer, and when the car arrived. the transition to ownership was smooth sailing. I would recommend CarmMax highly to anyone looking to purchase a used car. My daughter is enjoying her car.

Jamie Loving

Very helpful. Non commission based makes the sales process more relaxed. Just wish we had better credit.

CMPT PAD

Big show room with plenty of computer to search for used cars. Eric Furr at Newark DE location was extremely helpful

Danny Leatherwood

Easy way to sell your car. They offer you a great price for your car.

Jeff Cragg

Top cars, simple, respectful car buying experience.

Brian Quinlan

When they say no haggle pricing, they mean it. There is absolutely no pressure to buy from them. Our sales person was laid back, friendly, and informative. The prices for cars are very reasonable, and the condition is hard to beat. Go check them out.

darla1205 .

Awesome people, very easy to get through the paperwork, diffintly will do business in the future with them

Jim Kawa

Nice selection but not impressed with the prices. Bought elswhere.

Judy Lisofsky

Carmax people are awesome to help you buy a car.They are very caring about you as a customer and goes to the end to make sure you are happy I would recommend them always.

C M

Excellent experience. Got exactly what I wanted efficiently and affordably. And there was a lot of kindness throughout the entire process, which mattered to me.

Paul Kim

I recently purchased a BMW M3 2016 vehicle from this store. Hopefully this finds the right people and warn them before purchasing a performance vehicle from this place. On the day that I went to pick up my car, the dealer called me 20 mins before the appointment and notified me that there was a huge crack on my windshield. They promised me that they will fix it in its original condition and offered me a loaner car if I pick up the car that day. Because I have already cancelled the auto insurance on a current car and replaced with M3, I decided to take the loaner car until they fix the wind shield. I called next day and asked the service manager about the wind shield and he said that it will be fixed with a aftermarket glass by a third party. I told them that aftermarket windshield is never the same as manufacturer's original equipment and the sensors may not work as good. The response I had from the service manager is that that is the standard at Carmax and he will not replace with original manufacturer's glass. The windshield cost for BMW M3 compared to aftermarket is huge. They said if my rain sensor or heads up display do not function well after replacement, I will have to deal with the third party and not CarMax. Bottom line, I ended up calling the head quarter office and trying to resolve the issue and currently waiting for a response. I did not purchase KIA or Hyundai and I certainly did not expect Carmax to place a cheap thirdparty windshield on my M3. I currently have 5 days to return this vehicle and if this is the game they are going to play, so be it.

Mr Donald Hill.

Great place to get a second hand car.

Tonia Hennington

By far the best experience I have had on a car lot. I didn't work with a pushy sales rep and I was not hustled into financing my car through CarMax. I had already picked the car I wanted and had it transferred from Texas, but my experience at the car lot was a lot easier than I expected. My sales rep, April, was AWESOME and very nice!! I'd recommend CarMax to anyone in the market for a new car.

Amanda Jones

I purchased my vehicle on 11/03/18. had an exceptional experience with Dina and Bob in sales and with their sales manager. The staff was very helpful. It didn't feel like a normal car dealership, it was much better! There was no pressure, rush or hidden agendas. Dina went above and beyond to help me with my purchase. I bought a car and although it was really nice and had all the bells and whistles I really wanted a cross over/SUV. I changed my mind after the 5 day grace period and they still honored my decision and worked with me, I was able to get into a SUV without being upside down. My son also bought a car from them and had a great experience. The application process was easy, I was approved and new my payment and interest rates and was told which bank the offers were from and I was given a choice to select the bank based on my needs.

Kyle Taylor

This was the easiest buying a vehicle has ever been. From finding the truck I wanted, to getting financed and driving off. My sales person even came pick me up.

Bobbie Cavna

Very easy process. Got exactly what I was looking for by transferring a vehicle. CarMax worked around my schedule to hold the car and get all the papers signed. Salesperson was very helpful. Stress free car purchase.

set2520 .

No hassle. Good deals, pleasant atmosphere.

Terri Swinehart

Great sales staff. I really appreciate the no haggle pricing. It takes the stress out of buying a vehicle

Gordon Terwilliger

Clean and easy

Elizabeth Proven

Highly recommend! I have had nothing but excellent experiences here. The service is always amazing - very helpful, kind, and professional. Every time I go in for an issue they work to resolve it and I never, ever feel taken advantage of as I have sometimes wondered at other places in the past. I will definitely continue to go back.

Jodi MacDormand

As far as purchasing the vehicle it was seamless and actually enjoyable. However, just 5 days after buying my Jeep I broke down on my way to work and my "new to me" Jeep had to be towed back to Carmax. I lost a day of work and was absolutely frustrated that the exact same reason I got rid of my old car was now an issue with my new car! Carmax did pay for the tow truck, the rental car and fixed the problem (it was the throttle box). I had my car back the very next evening and (knock on wood) no further issues since. I strongly recommend having the vehicle inspected by your own mechanic (I was actually taking my Jeep that very same day to mine for an inspection). Even though this was a very frustrating and stressful situation I was treated exceptionally well and the manager of the Carmax made sure I was OK, that the tow truck arrived and that the rental was provided without issue. They truly do stand behind the vehicles they sell and in-light of this unfortunate event I would still purchase another vehicle from Carmax.

Nate Dodge

I'm beyond impressed with the crew at the Manchester CarMax. From Sammy to Barry to Felicia, everyone went out of their way to be sure I was taken care of and got the service I needed. I wish I could shout out all the names of the folks I worked with as everyone was very helpful. I did have an issue with the brakes on my Flex but they scheduled some time to come in and took care of it promptly. I think the brake issue could have been avoided but it's a small issue and was remedied quickly. Overall I'm very impressed and happy I went through them. It was a far cry from the typical car dealership experience. I plan to have my car for quite a while but I can assure you I'll be back when the time comes. Thanks everybody!

Bree Gee

I had a great experience. I was assisted but no one was pushy. Everyone was very accomodating.

Clifton Wright

Great maintenance department. Thanks Ms Lisa you're the best!

Dean Almeida

Good deals but there recon department is horrible. Wife bought vehicle and interior looked like it went thru a sand storm not to mention exterior wasn’t even detailed and rims were coated in brake dust. Looked at 3 vehicles in lot and they looked the same

Ramon Ceballos

We took a car for appraisal and the process was excellent. All staff were very professional and knowledgeable. We looked around with Doug Hunt for vehicles on the lot that fit our needs. There was never any pressure and after some general information he let us wander the lot looking at vehicles. After a while he checked on us to see where we were in our search and to let us know our appraisal was complete. We talked about some of the models we found but then he searched other Carmax stores for the model we narrowed in on. He found and had a unit transferred from PA for free. He assisted us with our need to complete the process expeditiously due to our schedules. When we arrived the night to actually complete the purchase and the trade -in, we had a smooth process due to the pre-work we completed with Doug. We did not spend much time and drove away able to enjoy some of our evening.

Melissa Toner

They let you shop and very helpful

WC Lloyd

Bought my new vehicle here. I like the no hassle policy. Alex was great.

Melissa Schulman

Very good experience, start to finish. Easy, professional, informative. Selling process took a little longer, but understandable, and we had hoped for a higher offer, but for the convenience, a good process

Michael lattomus

Having a hard time getting paid for a job we did for them. they hang up or send me to voice mail.

Jeremiah Goddard

We had our 4th experience buying/selling cars at Carmax recently. It is also fast, the staff is always friendly, and the car is amazing. I've never had any problem that Carmax did not fix right away.I have been to dealerships where you spend 5 hours, this is not one of those places. We went in for the test drive, and drove away with the car in an hour.

Margarett Bates

The sales person I had ( Mr. James Johnson), was very helpful, knowledgeable, and polite. My overall experience was like a breath of fresh air. A+ on the professionalism.

Travis Britton

Staff is very helpful and not pushy dewayne our sales consultant was very helpful in this process.

Gerard Carmichael

Had the car shipped from Norwood, MA to Manchester, NH. That was free and simple. What was extremely frustrating was the 10 days it took them to “prep” the car so I could look at it. I was very disappointed with this and almost told them to keep the car as a result. That being said it was a great car and the money was right. Once we actually could look at the car the process including financing couldn’t have been simpler. From start to stop less than 2 hours and we were out the door with the keys and a temp tag and their interest rate was 2 points better than my bank. Overall I would buy from CarMax again.

Bill McGrade

Easy and affordable. They have a great selection . With many financing options .

Audra Wright

Surreal is the only thing I can say. It was so simple and once the process began I thought the salesman was kidding when he said we were done.

Leah Lawlar

I love it there. The staff is friendly and knowledgeable. I can't wait to pick out another vehicle.

Kirsten Wilson

I purchased an Audi Q5 in anticipation of expecting a new baby and needing the additional space. I recently got an oil change and was informed that the break pads were nearly non-existent on the car and that there is no way I would’ve been able to get through that much on my break pads in less than a year. I’m really disappointed by this because I went to what I thought was a reputable dealership to try to avoid this. Now I have to pay $600+ to get my breaks fixed when this is the least they could’ve have done before selling me the car.

Mattie Nieves

Got more than would have if we'd traded it in. Will definitely consider CarMax if and when I need another vehicle.

keith churchill

Low balls trade in and gets pushy when you dont go top of the line of their vehicles

Marissa Franklin

Deedie and chris were absolutely amazing!

callie geier

Sold my car to carmax...very fast, hassle free and gave me a fair price. I’m super pleased. I will do business with them again.

Olivia Whyte

Best car buying experience hands down. No haggling everything is clear cut and to the point. My car was transferred to De in 2 days. I came in test drove it and bought it in less the 3 hours. Wayne is great an very knowledgeable.

Arun Upadhyay

I went to this place for car appraisal (It's Nissan Altima 2006 with milleage 170K) and buying a new car. She took a lot of time, letting me wait. I don't know how she calculated and showed me bunch of invalid reasons. I got an offer of $100. I was very disappointed with this place, moved out and cancelled my plan to take new vehicle from here. I put the same on crag list and sold it for $1000

Jade Johansen

Great experience. They made a nerve-racking moment way less stressful. Ask for Brett, he was totally awesome!

Mickey young

Disappointed over the whole experience. Turn the page....

Ryan Kosow

Quick and easy to get an appraisal and zero pressure or stress while looking at cars. It was great to see so many makes and models without having to visit several dealerships! The cars weren't detailed very well though, not sure if they get cleaned up more before final sale. They valued my trade higher than I expected!

The Gnats Are Here

Great place to go if you dont know what u want. But they really dont what they have either. They listed the vehicle I bought had the wrong options list. It should have been priced higher...

Andy McNutt

Great selection of cars and friendly employees.

DE gal

David Evans was a professional, honest, and friendly; referred by husband then referred my son. Thank you, love my 2016 Jeep Wrangler JK.

Keith French

Great service !!!!! Great people my girlfriend bought a jeep had moter problems after 5 days and they took it back with no pressure and hook her up with a Honda crv instead at her choice !!! They was doin everything they could to make it right and it was such a easy process. She luvs the Honda better than the jeep. Thank you Nicki, Scott and all the other staff that made this experience great

Heather Hill

I sold my truck to CarMax in Manchester NH. It was a very sentimental truck to me and they gave me a price that matched its value to me. Very quick and painless process especially given the circumstances. Mike took great care of me!

Janard Hunt

So far, so good. I’ve purchased a 2011 BMW 535 XI, 2013 Buick Enclave and a 2017 Mercedes E300. So, I would say I’m pretty happy with the whole experience. JJ sold me my first two vehicles and he passed the torch to Marlene... she’s been great.

Joe Zachery

My experience with CarMax was great. Their inventory of all types of vehicles (cars, vans, suv's, etc.) is unmatched. My vehicle was originally in Tennessee and I was able to have it brought to Indianapolis for me to be able to purchase. I was able to work with an experienced Salesman who was able to give me great advice on vehicles and insight into the car buying experience. I highly recommend CarMax to those individuals who are looking for an honest, straight forward non-stressful car buying experience.

Lin Lance

I just sold my car in carmax, they have really good service and good price for my car.

Matt Steward

Very quick and easy. Would definitely do business with them again

Erik Ickes

Perfect car buying experience. No pressure, go explore all the cars in the lot, go pick what ones you want to drive and because the staff is hourly they tell you the real deal about all of them. So good.

Jason Blevins

Got a van here. Very fast buying process

greg packhem

The poor rating is specifically for the service at the Jackson, MS location. I think CarMax in general has a great system going on with their huge, online, searchable inventory. When I bought my vehicle, it had a very slight cigarette smoke smell mostly masked by cleaning products. I thought the smoke smell would go away in a couple days, but it actually got much worse because the cleaning product smell went away. I called CarMax and they said they could do something about the odor if I brought the car back to their store. I live 90 mins away so that would be a big hassle. I know it is not their fault that I live so far, but if there was an obvious smoke smell in the car, why would they not perform the odor elimination treatment before they sold the car? Also, the lock box they hang on the car window at the dealership broke the rain deflector on the driver's window. I asked them to fix this at the time of purchase, but the maintenance staff had already gone home for the day, so I would need to return for it to be fixed. Again, why was this not fixed before I arrived to view the car? I had the car delivered from another location and made an appointment to see/buy it so these problems should have been fixed before I arrived. I had to pay out of pocket for a local car detailing shop to remove the smoke smell using an ozone generator and shampoo the carpet, which took hours. It would have taken the better part of a day had I driven back-and-forth to CarMax and waited for them to perform the same treatment.

Lisa Lively

Easy to work with but they charge too much and pay too little. The salesman I spoke with also had very little knowledge about cars.

Hope Robinson

I have never done this before, so here goes. My car has been down for a week so I took it to Carmax where it still has warranty coverage. The service was wonderful - Ryan the service tech communicated more with my husband which was absolutely fine with me as he sought to find out what was wrong with the car and ended up sending the car back to the dealer service department. I was given a rental car as part of the warranty package for a week. This morning I returned the rental and picked up my car. ( it started.... off to a good start-no pun intended

Lakia Polk

The best place to buy a car. Richard was our sales associate and he was friendly and a good listener. My husband and I are very satisfied with our purchase.

Grace Johnson

Always fast and great staff. I purchased my car from here and they prompt and professional. Wayne was my guy and he took care of me from start to finish. This was over a month ago and I'm still so happy with my purchase. I had an issue and it wasn't big within the 30 days. So they scheduled me in when i wouldn't have to wait made sure I got a loaner keep me updated on the progress and will warranty my complaints for additional days. Car runs great and the service is tremendous from the sales to the repairs. Would definitely purchase from them again.

Robert Satchell

Was happy with the truck I purchased and the trade in value of my car but the administrative side of the process was a nightmare. They screwed up my title which made things very difficult with Wiggins, they told me I had to go get it inspected, which I never did, and the time we waited around in the dealership was far too long.

Mike Canny

My family has purchased 6-7 car from Carmax. Always have been extremely happy. It is the first place I look and and always able to find what looking foe at price I want to pay. A great place to buy a car!

Jody Horn

My son bought his 1st car from here. Our contact was Ashlei and she was simply amazing! Shes patient, smart, knowledgeable and answered hundreds of questions that we had, even on her days off! Kudos to you Ashlei! Thank you for making this experience top notch! Carmax, give Ashlei a huge raise! She is a true gem!

Dan Mclellan

I already did a review see other.

David Hay Currie

Sales people felt honest as they did point out possible problems with a car I was looking at (and I already knew that it might have those problems), also no push for sale which feels great. I was mainly window shopping as I am not sure if I am ready. Not many value cars though. Expect to buy over 10k cars only

Diane Decoteau

Was very pleased with professionalism of Salesman Kevin Harrington from the beginning to end very calm and helpful in everything

ashley holland

Great 1st time buyer experience for myself!! Salesman was awesome and got us in and out in no time

Jason Sweeney

We just bought our 2nd car from Carmax. Friendly staff, great prices and high quality inventory. Mikey was awsome! Thanks Mikey!

BS Gauge

Sold my truck easily for fair price

Blak Sheep

Very dissatisfied

William Stapleford

We bought both of cars through Carmax after our lovely Nissan decided to leave us with engine trouble. Sales team was great, the whole car buying idea was great. It was no hassle and we were able to take the vehicles out we wanted with little to no trouble at all. For car sales i give this place a 4 or even 5 out of 5 stars. It is the warranty and service department that are failing in everything. We bought both cars with warranties from Carmax. It cost more but the idea was that I would not be working on vehicles any more. I also tried to purchase the most reliable vehicles available. In less then a month the 2016 Honda CRV started to give me wife problems with the brakes. I called told them that I waned to bring it in for warranty repair and that is when the disaster starts. I asked for a loaner car, i was not aware that they only had a few loaner vehicles. The repair was in the first 90 days BUT it was also in the manufacturers warranty period. So they take the car give us a POS Dodge Journey (Don't get me started on this poor vehicle) and now it will be over a 2-3 week period before they even get to the vehicle. Then they will send it over to Honda for repair. They wont do repairs to the vehicles under manufacturers warranty and I fully understand this, but they won't even LOOK at the vehicle for almost 3 weeks THEN send it to Honda. I contacted Honda and they were back logged approx 1 week and that was it. So now I'm stuck in a loaner vehicle and paying for a pre owned car I can't drive for almost 3 weeks. Getting a loaner vehicle from them is also a fiasco and will take approx 1-2 hours of waiting IF one is available. Now in all fairness this is on the warranty period of 90 days from Carmax and NOT the extended plan. If the extended plan is as bad as this then I paid a lot of extra money for a service that may fix my car but at the same time is going to give me a massive migraine from trying to deal with the service department and waiting forever with a loaner vehicle. Seriously, the sales department and car buying idea was great, service and warranty (at least for me in the 90 day period) has been an abysmal FAILURE. 3 plus weeks is NOT acceptable for a time frame to simply LOOK at a car to send it to the manufacturer when i already KNOW Honda would see it in far less time. Work on the above issues of the service and warranty portion of the business and you would have a 5 out of 5 star rating.

Olga Diamondis

I have bought Corollas from CarMax for many years and have never had any problems with them, just batteries, brakes and such. However, Corollas have gotten too large, so I am now a very happy owner of a 2008 Honda Civic. The service at CarMax is excellent. Nate Martin was especially helpful as I had to trade in my just purchased Corolla for the Honda. I will always recommend CarMax. Thanks again, Olga

Alexis Goodman

I had the best car experience at CarMax with purchasing my first car! They really live up to their motto, "The way car buying should be!"

Amy Jones

I sold my car this week, and it was very easy. What a streamlined and simple process for something that can seem overwhelming. Everybody we dealt with was friendly, kind, and professional. Thank you, Carmax!

Mike Collins

This place is my favorite place to buy a car. The employees are always friendly and knowledgeable. The prices are good. We have bought 3 cars here and plan to continue going here. It is good enough that we drive almost an hour to get here.

Ruben Delarosa III

Good place to buy used cars I recommend this place to anyone

Marcus Polk

The whole place...sales, service, the people, are all wonderful. I had a ton of questions. Not once did they make me feel stupid when answering them. Anything I found wrong with the car, which wasn’t much, they looked into and then fixed right away. I’ll come here for my next car too.

Ryan Merryman

They did make the process pretty painless. Thanks Carmax!

Ronte Keys

I was in and out with a new car to meet my needs. My salesman, Austin, was fantastic. I was able to trade in my old car( for a great price) and apply it to the new one with no problem. Great business and I will definitely recommend to others who are looking.

Ryan Powell

Wonderful selection of cars

Des Connolly

I like the concept of their “no-haggle” sales process. The price they gave was very fair. I also like their service of shipping a vehicle to my local CarMax location for a reasonable fee. The only negative part of the experience was the issue with replacing the battery. When we arrived to test drive the vehicle, it would not start due to a weak battery. They assured us they would replace the battery before we purchased the car. They tried to walk back that commitment when we arrived to purchase and pick up the car. After walking away from the deal, we received a phone call committing to replace the battery. We are happy with the vehicle and the price we paid. Too bad about the battery issue.

Marc Gendron

What a joke!

Shurla Mance

I was so blessed and thrilled by my experience at Car Max. I've purchased three cars in my lifetime, two from a car lot and it was like pulling teeth. This experience was so different. My salesman, Mr. Derrick Johnson was great. He was a gentle soul because there was a lot I didn't know and he gave me much information that was beneficial to me. I just said let's stop by here on our way to another dealership, Gray Daniels. I'm so glad we did. Love Love Love CARMAX.

Adrian Wang

Good service.

Molly Brown

Great place to buy a car. They make it so easy and have fantastic cars to choose from. We won't shop for cars anywhere else.

Abigail Dolbeer

I would highly recommend visiting this CarMax location! I went in on a whim, knowing that my previous car was about to die. I worked with Tony. He was super helpful and knowledgeable. I never felt pressured or intimidated during the process. They really listened to what I was looking for and helped me find the right car!

Timothy Gagne

It was a great experience. Told the salesman what my budget was and no higher. He stayed well within the budget and at no time was I pressured. I will be going back for sure

Tommie Hazen

We had a vehicle shipped to this location, we got there test drove it and loved it. We got in and out quickly and very nice service!

Dan DeRoche

We will definitely be going back for our second car. Relatively quick. The staff is very helpful and not your normal "car salesman" type!

Marlene Banhart

Pleasant, professional , accommodating and very knowledgeable sales associate helped us with the purchase of my vehicle, which I am overjoyed with. The whole experience was upbeat, thorough with absolutely no pressure. I think both the trade in offer as well as the purchase price of the vehicle I chose were fair with "no haggling" as advertised. I highly recommended Carmax as a pre-owned dealership.

Michael Thurston

Nothing but praise for the customer service we bought a 2014 ram big horn and a week went by when we found out it would not tow what we needed it to. Their policy is you can return it up to 5 days no questions asked. This was about 10 days and they still took it back for what we paid for it because they remembered telling us it would tow what we needed it to. We then found a 2015 GMC SERRIA 1500 v8 at another carmax in PA. They had it shipped to their office and waived the transfer fee. We paid just about the same price of the RAM with 10.000 less miles they kept us informed throughout the whole process. It's a great looking vehicle thanks to Alex for all your help.

Christine Zimmer

Everyone was helpful and courteous. There was an issue with the sunroof shortly after purchasing my vehicle. CarMax was very accommodating and took care of the problem immediately! Thank you

Anthony and Hilary Maschino

Everything was easy from beginning to end. We had already prequalified and had a vehicle in mind. The vehicle was ready for us to drive as soon as we arrived. We loved the Jeep so we decided to finalize the purchase. All terms were exactly as we had discussed and in line with my prequalified offer. No hard sells or push to purchase anything more. We were in and out within an hour and are very happy with our vehicle.

Mason Hebert

A nice place, a pleasant atmosphere, and they offered me more than I was expecting for my sale. I wasn't even buying a car from them!

Ac Facinelli

Best dealership in Maine

David Stokes

Absolutely one of the worst experiences at a car dealer I have ever had. Will never purchase a car from them, too bad was bringing my retired parents to make a cash purchase, big loss.

Carter Hathaway

I highly recommend going here if you need to sell a car quickly for a decent price and/or don’t have the time for a private sale. The appraisal process is quick and easy and they take care of acquiring the title, etc. if you still owe on your car. They offered me a value within KBB range.

Amanda Fessenden

By far the best way to buy a car! Everyone was polite and patient, gave us time to make our decision and walked us through the paperwork. They were especially kind to our 4 year old and made us feel right at home the entire time.

Jennifer Mckeon

It was fine in the end but we had a car transferred to Maine from North Carolina (and paid for that transfer) which got delayed by about 2 weeks. We were traveling out of the country when it came in. During this process we called and had several conversations with different people of course about the car and when we could come in to look at it and most likely buy it, which did not make it into our file despite being told that they would make a note. When we returned and called about the time we had set up previously to see the car there was no record of that appointment or that we wanted that car. They had not set aside the car for us but fortunately it was still on the lot. The employees at the Portland Maine store were very good to work with when we got there but the communication really needs to be much better.

Timothy Petitpas

Great people to deal with when buying a car and they definitely know how to service vehicle and I recommend them over any other car dealership in Maine

Patrick Coombs

No pressure whatsoever. Wow

Big Mike Cunha

I’m giving a 5 star review because not only was everyone helpful it was just the perfect experience. You are greeted as you walk in, then they allow you to walk around not only look at the cars but tell you to get in check them out so you can really make your decision on what car you like without someone walking around with you and pushing things on you. THAT ALONE IS A 5 STAR FOR ME!! Also my wife and I purchased not just one but two vehicles at the same time, unfortunately my wife ended up not being happy with her choice after driving it for a few days and she was nervous to go talk with them about it. So we both went in and not only the sales crew but the managers where so nice about it and worked with us to get my wife into another pick which she is super happy with. That once again is a 5 STAR REVIEW IN MY EYES!!! I want to give a special shout out to Tonita who helped me get into my car and Jo the manager in SoPo Maine they are amazing women and super professional and a pleasure to work with! Yet another 5 STAR here!! So all in all I would give them 100 stars if I could. Not only will I continue to do business with CARMAX but I will most certainly send others your way!! I THANK YOU GUYS FOR THE MOST AMAZING EXPERIENCE EVER BUYING A CAR!!

Emily Rinchich

I have been so impressed with the service department at Carmax in South Portland. There was a known issue with my car (a rip in the interior leather) that Carmax agreed to fix as part of the purchase of my vehicle and a couple of minor things that have happened since I purchased it and they have been SO accommodating and helpful every time. Matthew specifically has been so friendly and efficient. I would absolutely buy another car from them just because of how easy they have made servicing and repairing my vehicle. Thanks so much!

Mark Brown

This company scams you into thinking you can have them "HOLD" a vehicle for 7 days. An outright lie! Scam! BS! Whatever you want to call it. I registered on their website as instructed. Clicked the icon that was to "HOLD" the selected vehicle for 7 days and made an appointment (which was required) to go and inspect and drive the vehicle. Received a confirmation email from CarMax stating my vehicle was ready and waiting for me. I showed up on time with excitement to purchase the vehicle "specifically held for me" and was introduced to a nice young man named Miles. We walked the lot to to look at OTHER vehicles because the one that was held "just for me, and for 7 days" miraculously had been sold. Imagine that. It's called BAIT AND SWITCH and has been going on in the car industry for 50 years. Miles spoke to his manager and said he would be happy to show me another vehicle.....REALLY! No apology or visit from a manager. Unbelievable. Steer clear of this shady establishment. WASTE OF TIME, FALSE ADVERTISING, BAD BUSINESS!!

Micah Knope

I sold my Tacoma here last weekend and I'm completely happy. They offered significantly more than I was offered as trade-in for my new truck. It took 20 mins to appraise it. When I accepted their offer, I had a check in hand within 30 mins. I don't often have a vehicle to sell, but this will be the first place I go next time I do.

Kat Auset

The team at Carmax in South Portland did an incredible amount of work to get me and my family into a car! My position was about asc difficult as one can get, but they worked with me through a huge host of issues and got us a reliable vehicle that we're excited about

Todd Ritch

The sales staff were very nice, no pressure. However, after paying $23,000 for a used car I expected it to fully detailed. It was delivered to me with dog hair in the rear cup holders and window linings, spare tire compartment was full of mud and rocks, rusty brake dust covering the inner rims, and painted tape over one of the rear corner lights (from who knows what, they wouldn’t tell me, “normal touch up”). It then proceeded to have a heavy vibration over 50 miles per hour. It took many phone calls before they would actually speak to me on the phone (kept having to talk to a satellite location). Overall it was just sloppy and they seemed to take no pride in the condition of the car. The only reason I gave it 3 stars is because Matt in the service center is amazing and when I dealt with him everything was taken care of.

JEFFREY BRYAN

Perfect. easiest car buying experience ever.

Dennis Dav

Horrible, girlfriend got a 2015 car from them with less then 20k miles and she's had it back 3 times for engine and now transmission issues. 3rd time their sending it back to Ford to get worked on the same issues... previously they claimed nothing was wrong with it... even though she needs to put coolant in it every week or it overheats...

Dan Mclellan

So far so good I got financed and I got a decent appraisal on my truck now I am waiting for a car to arrive from Florida. I am hoping there is no funny business or unwanted surprises.I will update this review when done getting my Used car.UPDATE :I have received my car it was a hard to find car a 2013 mini coupe S R 58 .My car is running great they stood by the 30 WARRANTY my windshield cracked on Cold day when I blasted the defrost, I called my carmax sales person he gave me an extension to get to the right person they sent a glass company to replace my windshield they did it in my driveway no problem.no charge to me. The whole process was easy I sold my truck and had a car shipped from California then to Florida and then to Maine .My 30 Warranty is up.I bought the extended warranty through carmax so I am still covered.All an all I am a very happy customer.

Doug Gibney

I recently sold a vehicle to Car Max. Representative was pleasant & professional Quote and paperwork process was very efficient. The only negative was that I waited in store almost an hour for them to get my old license plates off. I finally ended up leaving & returning next day to get plates

RB S

Over the years we have bought 5 cars from this Jackson location. I like the peace of mind we receive and the service we get. The no hassle sales and the "just one moment let me speak with my manager" does NOT happen. The price is the price and if there is another location with the same vehicle at a lower price the salesperson is happy to get it shipped to Jackson. All of our vehicles we have purchased have proven their mileage. Our next purchase will be with Carmax.

Sheila Howard

I love my new Ford Explorer! We requested a transfer from St. Louis right before News Years Eve thinking it would take days before it arrived. The transfer was free and with no obligation to purchase. The transfer happened very quickly, went in New Years Day to check it out. My salesman Dave, kept me informed during the whole process. The Explorer has all the bells and whistles I could ask for, might take me years to learn all of them.

Dan Uhrig

I only sold my car to CaMax, haven't purchased one there (yet), however, the process for selling our car was just like they outlined on their TV commercials; got a fair offer after they appraised my car, and a week later, my wife and I decided to go ahead and sell. Everyone was very friendly, no pressure to buy a car, however, a really good selection and I would strongly consider buying from them in the future!

Adam McCollum

These guys were great -- honestly! I expected the worst...but got the best: best service and best offer. I highly recommend these guys.

Ed Tapia

Thank's to Carrie for helping me. I usually hate buying a car but she made process easy. I wouldn't go anywhere else.

Kale LeBlanc

Smaller carmax location as far as inventory to look at. Suv selection was very low. Maybe that isn't the popular sell in BTR. Clean store and people were friendly.

Mahesh Suravarjjala

I sold car at carmax 5 years ago and had a great experience. They gave me a reasonable quote that I couldn’t resist. Recent visit they gave me a very low quote even though the car was much more worth. I was able to sell the car in a day for 2.5 times what they offered me. I could have more money if I waited. The process was smooth.

David DiGrazia

Very fair and easy way to sell your car. Staff were easy to talk to and explained every step of the process.

Trinity Lagarde

I love the cars

Jacob Richardson

Received an accurate evaluation of my vehicle, right on their time estimate of about 40 minutes. Very friendly, a pleasure to deal with

Cynthia Barnes

I had a great car buying experience at Carmax. I was able to locate a vehicle online and get pre-approved before even walking into the store. Once I got there I saw another vehicle that I liked and was able to purchase it the same day. This is my second vehicle purchased through Carmax and I would recommend them to anyone.

Dolly T

It's a really cool place to go to get a car and they work with you too. You can end up getting exactly what you want in a vehicle because they don't stop until you're satisfied. Another thing I like about CarMax places that they don't inundate you with junk mail after you purchase a vehicle from them constantly wanting you to go get service and oil change la de da de da like other car dealerships do

Susan Terry

We have purchased cars for 30 years. We will never go anywhere but CarMax now !

L. P.

Absolutely not worth your time nor dollars. Vehicles that have the most trouble selling, will be placed front and center as the best vehicle. ...will upsale you $$$$$ while you are signing your contact. Be aware of your advertisement price and your signing price. It will change while you're signing and all traces of the advertisement will disappear. They will lie and tell you that the original was never changed.

Mrs. Nicole

The dealer named DJ was very nice and I enjoyed him. However, the whole experience was so bad that I had to walk out! The appraisal was so much lower than Kelley blue book/ NADA. They said it was bc it was in Canada. They said after a car with 3 owners its odometer was rollback. Yet if you look at the mileage report. There’s not like a huge gap in between the years. The odometer reading was recorded quite a bit. So why would someone roll back. They say they’re trained but I don’t think they were fully trained. I believe they were trying to give me the lowest of the low price so they can turn around knowing good and well they’re going to try and sell my vehicle for 15 to 17,000 after a $4,500 offer. So if you go to Carmax do not let Jason B. Certified your vehicle. Only reason I’m giving this a 1 star is bc of DJ.. otherwise it would have been no stars. Don’t let appraisers fool you. Do your research on how much your vehicle is worth before you go here!!! Bc there’s no way I would sell my truck for $4,500 when I could clearly get up to $12,000. All bc it says it was in Canada for less then a year!!! they can’t understand how to read a car history and know how to simple math on years and mileage. Car wasn’t rolled backed! It’s tires were starting to dry rotted when I got it. It sat and wasn’t used!!! You lost a good deal for a car bc you want to be stingy and try and get 15-17,000.... they even told me that my appraisal would’ve been so much higher if it wasn’t for the Truck being in Canada. **DONT GO HERE!!!

Summer Hudson

Fantastic service at Carmax EVERY single time I've gone there! No hassle and an honest service department! I can't praise Dan and Ryan enough for always being quick and friendly at the Service Department. I will never shop at a dealership again!

Kaila Powell

You're ready to buy a car, but you are apprehensive about being sold a crappy car by a sleazy ssalesman. You don't know what you are going to get as far as repairs go, and dealer warranty? Forget about it. Even if there is one, good luck actually getting your car properly fixed. Now enter CarMax. The price you see is the price of the car. You get a 30 day warranty that covers almost everything you find wrong with your car. You get a 5 day grace period to return the car if it's not for you. The staff are all amazing. Every single person you encounter is friendly, professional, and in no hurry to get you out as fast as you can. I had some minor issues with my car and the service department was prompt and got my baby fixed in no time (shout-out to Dan, who is in fact, the man). If I could give 10 stars, I would. I HIGHLY recommend going CarMax if you are in search of a car. It truly is the way car buying should be.

Becca Beisiegel

The buying experience was top notch. The service side of it is lacking big time. Sent it back to have some trim stuck back on and my 4yo could’ve done a better job.

Tori Adams

Awesome people, great service even got a ride home after I sold my car!

Joy Hunter

Went to the Carmel location in Indiana to pick my car up, the initial approval/financing went smooth, actually picking car up not so much, took 2 hours! Computer issues, etc.....i can't say customer service was great, it was an hour and a half before we were even offerred a beverage....BUT car was super nice, washed it right before I left and filled the tank up, explained functions inside the car......all and all an easy process to get you into a super nice car and building credit!

Elizabeth Roverano

Gave us the best price for our vehicle and the customer service was impeccable. Had an excellent car selling experience and the staff at the business office. I would definitely recommend this CarMax.

Jeff Born

Great experience will be using them again!

Justin Gilbert

Where should I begin. My wife and I were skeptical about buying a used car. Always bought new bought we wanted something bigger and a little nicer with our commutes. We decided to look for an Acura RDX with low miles and CarMax had one in like new condition. Upon getting to CarMax I had three cars shipped in and waiting my arrival. They were on the ball and very on top of things. Getting there we were greater by the team and our appraisal was under way for our current car we wanted to trade in. Going in I expected to be low balled based on online reviews and past dealer experiences. Not at all. Granted I keep my cars in like new condition and maintain them myself, we got top KBB value for it. I immediately said let’s do business. We ended up biughting an Acura all set and done in and out three hours with two tests drives, and signing papers. After opening the car up on the highway I notified a issue with the rotars/tires. I could feel the rotars bouncing around and new they needed replaced. I called them up and was scheduled in. Took the car in and once again super polite, professional, and just awesome. Ended up replacing all rotars and re balancing the wheels. No cost to me and I couldn’t be happier. The staff was probably the best car staff I have ever worked with!!! We will definitely be buying our next car from CarMax Manchester!

Jenny Duncan

Everyone here was professional and very friendly. The whole car-buying experience was pleasant and I couldn't have asked for a better consultant. Nate was AWESOME!!

Shaleata Reed

I love my new 2016 ford mustang even though it really is my sons graduation gift. I would recommend any one to my salesperson Frank because he satisfied my every need. He was able to get the exact type car I wanted for my son transferred and delivered to the local CarMax store in Jackson, MS right on time. Thanks Frank!

Garrett Thiel

Absolutely wonderful experience. Dina was great and kept me informed during the process of transferring a car. She was very friendly and knowledgeable during the test drive and purchase process. Highly recommend Carmax based on my experience and will use them for my family’s future needs

S

Conniving manager that makes you ask your insurance to cover paint issues caused by them rather than fix their mistake. Carmax sells used rental cars and they use inferior paint and defective process that cause it to bubble after a few months. They also never fix their defects and talk big words like they care for the customer. Very cunning management staff.

Ann Milana

No pressure no haggle and people who really want to help you get a good vehicle. And if it isn't on the lot, they will do d it and have it shipped to their lot for you to check it out. So many more wonderful things they do, like holding a car for you till you can get there, etc. Very impressed.

Kimberly Dussol

Easy and stress fee. Just wish they would list even the small imperfections as they are not visible in the pictures.

J Twenty

Frenidly sales ppl and very fast /hard workers. Great experience

Bob Cox

My wife and I have purchased three vehicles from Carmax (two at the Jackson location and one at the Memphis location). It was a pleasure to do business with Carmax each time. The professionalism, expertise and courtesy are amazing as well as the quality and price points of the available vehicles. We will be visiting Carmax in the future to purchase again.

Андрей Подкорытов

Ok place. Make sure you check another place for price. A lot near New cars

Vincent Brown

Decent when it comes to getting a car. Pretty quick process. Service post that has been awful. Nobody follows up with you. You always have to call them instead of the other way around. They're not timely. I ordered a new key that I was told would take 3-5 business days to come in. It's been over a week and I'm not quite sure it's been ordered. Just awful service.

Johnny Monson

I purchased my first vehicle there and was weary at first! But everyone was patient and very informative through every step of the process. I highly recommend this dealership!

Kristy Latham

The whole experience was super easy and relaxed. Unfortunately, there was a mechanical issue with my vehicle a few days later, but they gave me a nice loaner and took care of everything to make sure my car was right. No additional fees! I'll be a repeat customer.

frank bradshaw

The car buying experience was great. Everything was explained up front and there was no pressure to buy anything

Michelle byrd

Justin was awesome. Very kind and wasn't pushy.

Chuck Fox

Just bought a Dodge RAM 1500 from them at a great price and even more importantly the service was fantastic. Big thanks to Shawn and Brittney in particular.

Jarrod Harb

Not a bad place to check out

Amy Crosson

I am extremely satisfied with my buying experience at Carmax. Suzi has definitely gained a life-long customer out of me. She made me feel at ease and confident with my purchase the moment I walked thru the doors when I purchased my 2015 Nissan Altima SV on March 22nd, 2019!!

Charlene Nichols

CarMax is one of the best place to get a car. This is actually my second car from CarMax. The sales person was great and honest about the questions that we had. I literally drove off the parking lot with a new car under 2 hours. That is 5 star service. So, I recommend anyone who is looking for a car for the first time is to go to CarMax.

Marginal Mechanic

I'm Jan Staters and I already reviewed CarMax and they asked me to send them a email to discuss my issues.. They have failed to get back to me after sending them two emails.. (at their request).... STAY AWAY FROM CARMAX

Joseph D. Hess

CarMax offered me 25k for a 2018 Silverado, fully loaded with only 15,400 miles on it. What a joke. It's amazing that theft isn't a crime if you let them steal it. Don't you wonder how they build these giant buildings? Take a look at their net profits sometime...ridiculous. Hope you enjoy being hoodwinked, because CarMax is in that business.

janet stevens

Sammie is the BEST....

Edwin Carrington

Great experience but the did not have the car I wanted in stock.

Richard Breck

Derrick is the best.

Brian Moss

No pressure, no haggling. Just find the car you want at a price you're comfortable with, and you're through the paperwork in about half the time you would be at a dealership. Marlene made it so easy -- definitely a different buying experience from the dealers.

Samuel Keaton

Very easy to deal with.

John Keeney

My experience was wonderful! No hassle! Salesman was friendly, knowledgeable,and helpful thru out the entire process! I've already recommended CarMax to my friends!

Brad Szczesniak

I was getting my own financing and this carmax illegally used my information and submitted my info to multiple banks without my consent or signature. I have contacted John Muller and a gentleman named Nick at the corporate office. Neither are responding to my request to provide a signed credit app. I now have to get the authorities involved as they had to have forged my signature which is a class A misdemeanor. Do not buy a car from here! Update: I have reached out to John Muller multiple times even in writing that I need a copy of my signed credit app. He has not responded or reached out to me at all. At this point John is in major violation of compliance along with the carmax group.

DeInda Dellacca

Great Experience. This is our 2nd Car that we purchased from CarMax. We will come back again... Other dealerships are just too shady.

Me, Myself, & I

Its a used car dealership, what do you expect? Seems a tiny bit more reliable than the average hick under a tree with 3 cars to sell.

Greg Buckley

Probably the easiest vehicle purchase I’ve ever made. From start to finish, about two and half hours and I drive off in a really great, extremely low mileage 2017 F-150. Absolutely no pressure from anyone during the process. Highly recommend if you’re looking to purchase a gently used car.

Matt Owens

Good service and friendly advisors. The sales guy we used was really laid back and not pushy. One negative I have is the price is the price there's no negotiation at all. So that might enjoy good for you if you don't like to haggle.

Jamie Mechachonis

Buy your next car here! Everyone on their team is fantastic - from sales to service - they made this decision not only easy and of great value - but FUN! I had a few issues come up in the first month with my new vehicle and to say they took great care of me is an understatement! Quickly resolved issues with kindness and humor. I cannot recommend them enough!

courtney gray Layson

Our experience at CarMax was great! We found our Toyota Sienna online and had it shipped from Louisiana to Mississippi. Once it arrived, we did our test drive, paperwork, and payment. Within two hours we had a new car! Thank you CarMax! We will be back!

Micah Anglin

The pros: I like my new truck. The cons: my sales guy was very inexperienced and made several big mistakes. First, I paid to have it shipped from another location, and he said it was inspected at the first location, then again in Jackson, MS. He said it was ready to go for a test drive, so I made an appointment. When I get there, the truck had a low tire. Not a good start. Second, the service department isn't open on Saturday so nothing could be done about this low tire. Who doesn't service cars on Sat? Third, it was raining during the test drive. My wife asked to be let out under the covered area. Nope, he makes all us get out in the rain. Fourth, I asked about some of the advanced features of the truck. The best he could do was read the feature list off the website, which I already read. Fifth, I asked if he could get some all terrain tires put on the four wheel drive truck. He said no, but let me ask my manager. He comes back to say yes, they can help buy them at cost. Ok, good, but he didn't follow through with that, and it has been several days. Sixth, the waiting room area is very unpleasant. The overhead lights make loud buzzing sound like a gym or warehouse. It gave us all a headache after waiting hours on slow service. They were out of coffee and water. Seventh, on Saturday I was told I could pay with a credit card for the full price of the vehicle. On Monday as we get ready to pay, the business office says "no", only debit cards. Kind of a key detail to overlook. So then I have to coordinate with my bank after hours. Eight, after finally paying, it took another 1.5 hours to sign papers and get my title and keys.

Josh Higgins

August 13, 2019... Back in May, I gave CarMax 2 Stars (read review below). As of today, I am now willing to give CarMax 4 Stars. Here is why... I am at Service Department at this moment for my Cobalt. The car is still under the 90-Day Warranty. Check engine light came on and headlights burned out. Service Department got me in asap. July 2019... Last week, only because of Derrick, I purchased another vehicle from CarMax. During the 7-Day Money Back Guarantee period, we had car inspected by a reputable service department in Baton Rouge. Problems were discovered. I reported problems to CarMax Service. CarMax Service got me in yesterday, repaired all that needed repairing, and had me back on the road the same day. I am pleased. And... If looking for a vehicle, ask for Derrick. He is 5 Star! [Previous Review] May 2019... Derrick Robinson is good. He is not a "salesman", he is a good man in sales. So, they get 2 stars because of Derrick. On their own, they get 1. [continue reading to learn why I upgraded them to 3 Stars] The popular phrase at CarMax is, "I will partner with [insert department]." However, I was not impressed. Derrick, as my sales rep, was often answering my questions with, I do not know. So, I called on his supervisors. His supervisors informed me, he is not privy to that information. What information, you ask. Well, I wanted to know why my car was not available for the date Derrick was told to tell me. Come to find out, my car was not available because the passenger-side visor mirror was broken, and CarMax was waiting on the arrival of the mirror so they could replace it. That is the information Derrick was not allowed to know. My good sales rep, the one I am relying upon to help me buy a car, is telling me, "I don't know", because CarMax, the company big on partnering with one another, will not let him know my car is not available because of a broken visor mirror. Does not seem like a good partnership. In the end, I finally got my car, without the visor mirror [my decision]. In the end, if you want a good sales experience, go see Derrick. Side note: Derrick was told by CarMax that they will notify me when the mirror arrives, so they can replace the mirror. That was one month ago. Neither Derrick, nor I, have heard any word from CarMax. UPDATE... As of May 25, still no word given to Derrick or me about visor mirror. UPDATE... As of May 28, Service told Derrick they are concerned my schedule will not work with their schedule. Interestingly enough, Service did not call to ask about my schedule. So, it appears they are blaming me for mirror not getting installed, rather than take responsibility for not doing their job. But, they did tell Derrick they will call (which is what they said before). Now, May 31... Still no call from Service. Inexcusable. Bad customer service. As of 1st week of June... I had CarMax send me the visor mirror, so I can get it installed on my own. June 11... A CarMax Sales Manager left me a voicemail requesting a meeting. I hope to meet with him June 14. Response from the owner an hour ago (June 13) "Hi Josh. Thanks for taking the time to provide this feedback with us. We take a lot of pride in the quality of our cars and are sorry to hear you're feeling frustrated with your vehicle. We shared your feedback with our local management team and understand they have since been in contact with you. Thank you for giving us the chance to assist. - Your Customer Care Team" I said nothing about quality of car or feeling frustrated about my vehicle. My disappointment is in the quality of service from management and the service department. I am pleased with car. I am pleased with Derrick. I am not impressed by customer service.

milton smith

Great place to do business was pleased.

hahahaha hahajaja

Alex is the best. He was very knowledgeable and it was very refreshing to have someone work with me and get me out the door in a new car and most importantly to help me get what I set out for and that was getting a vehicle. Thanks Alex for your awesome help I WILL surely recommend you to all my friends. The best car salesman I've come across by far.

Dwayne Dumont

This places lies with there tv previews and trys to pressure you in to giveing every dime in your bank to them so i walked out

Adam Kerewich

Benita was extremely helpful and relaxed during the entire transaction for my new truck. I would recommend purchasing a car there to anyone especially those who cant stand spending all day at a dealership or having to haggle for the best price. Thanks again

Charles Reinecke

Great experience with selling my car! Not as high as a private sale, but much higher than what Honda offered. Plus...much less hassle than a private sale.

Philip Ulzheimer

I called on Friday and made an appointment for Saturday at 10 am. My salesman was able to hold the car that I wanted and it was in better shape then I could have imagined.

Doreen Williams

A great experience. Frank was great to work with.

Bob Verville, Jr

friendly, uncomplicated, found what we wanted, with no hassles

stan jr

I went there with my 2011 mustang with 185000 miles and they offered me 1500 dollars. I was so offended!!!! They did how ever have amazing staff. The sales manager was very nice.

2K Diamonds

Go get your dream car

Andretta Leflore

Tasha, does a wonderful; job at helping you find the right car. I love my car. The only problem is the customer service. I have been waiting on a call from them since I brought my car. All I'm missing is my keypad and I still haven't got it, but overall I'll be coming here to get my next car or truck.

derrick sims

I loved it very nice and fast! My salesman Frank was on point, courteous, and professional!! I was very impressed and satisfied!!!

Angela Abadie

Wonderful salespeople and experience

Michael Hughett

Very friendly and helpful staff. Quick and painless appraisal. I would recommend getting an offer here whether or not you decide to trade it here.

Steve Yoder

I've bought multiple cars from Carmax and will continue to buy all my cars from them. I gave the local Chevy dealer a try again to see if they really were interested in me as a customer, and when they started with the whole, "I can show you this much for your car, but I have to sell the vehicle to you for this much", I was done with them for good. I went back to Carmax, got with the same rep that sold me my previous cars, and was out of there in a matter of a couple of hours with a new truck. I'll never set foot on a traditional dealers lot again.

Paul St. Peter

Excellent experience, both with the sales and support staff

Betty Evans

Wonderful experience and great people worked with us.

James Dillon

CarMax was great car buying experience and I wouldn't buy a car any place else.

Tecola Whittaker

Prices are too high!

aseem saurabh

CarMax have lots and lots of cars to purchase from........ They take really good care of their customers.

Chuck Allen

Despite the snowstorm recently they were still open providing customer service. Wife and I bought a second car and please use Laurie. She is fantastic.

Noel Piatti

Sadly I couldn't give this review no

Torsha Lomas

Everything was great Rodney Bridgwater was a great saleman. He was GREAT!!!

David Lee

The easiest can buying experience ever!

Steven Waldren

Didn't buy a car but had a good learning experience. I would have preferred a much much longer test ride than the 5-10 minutes around the block they say is customary.

Jamie Brown

This was the smoothest car buying experience I have ever had they are true to their word no haggle car buying at it's best!!! All the staff was polite courteous and helpful!

Cogs

They sell overpriced cars and try to market their 180 point inspection which is utter BS. There are other dealerships that do similar inspection without the 3000$ markup on the base price. Once the car leaves their lot, the refuse to help with any issues. I now have peeling paint problems. My next car will be from elsewhere.

Aishala Boatman

Bad service ! they sold me a lemon.first they don’t ever answer the phone .went in for their services and they sent me somewhere else to get my car fixed. Car broke and they weren’t even trying to help me get it fixed .they told me they would call me with information on helping me , it’s been 2 months they never called ,& when calling them they never answer and when going in they have a million excuses! Bad business

Bryan Barham

Won't work with u on car prices

James Murney

Easy experience selling our old car at a good price. Staff were courteous and open about their process and price. Fast check out and finalization of our deal once we made our decision

Allison Lyle

My first experience was at the Louisville location. The day we came to see a specific car, it was being transferred to the Indianapolis location. It was still there when we ventured to Indianapolis to see it. As soon as I sat in it, I was asked to get out because it was being transferred to yet another location. I then looked online that night, found the specific car I wanted, and had it transferred closer to me. I test drove it a few days later and bought it that day. Overall, very satisfied with this car buying experience.

George Welch

Quick, easy, painless. Great vehicle at a great value.

Amberly Clark

They were so helpful in selling our car!!! Would use them again!

jim glidden

Quick and effective

Jessica Benitez

Great place to buy a car, the car max extended warranty program is amazing!!

Nicasmarie Hudson

Patrick and His trainee, David were excellent sales consultants. Enjoyed the experience without any pressure. No price haggling was a very good experience in baton rouge. Good people go by and start the discussion.

Dave Dancer

Fast and painless process. Great deal on my trade. Susie is wonderful!

Anthony Antonio

I still have a smile on my face but I would never buy a car from CarMax again. People are super friendly and they make the process seem super easy. What they don’t tell you is how messed up their finance option is and how much MORE they price up the car. I take blame for allowing them to put the shade over my eyes but that no haggle prices is a joke and cost me a lot more than what the car is worth. Again I take fault for it but I do suggest that if you buy a car from them you for sure go elsewhere to get a finance option because I am now locked into a TERRIBLE deal that is gonna cost me a lot to get out of. Also be prepared for extremely high interest even if you have good credit

Bret Roberts

Offered $3000 below rough trade (was offered at other dealers average to clean trade) when my truck was still under factory warranty, they said looked great and did not have any negative remarks on checklist. For knowing they are going to retail it and make $8K+ on my truck, rub me from moving forward at all on their over priced/non-negotiating process.

Jody Nichelson

I had a great car buying experience. I found this unusual car online, ordered it, got approved on the phone, went there 3 weeks later, picked it up, signed papers and had a pleasant experience. The car was in great shape at a non-negotiable fair price. The general manager really took care of me.

William Buck

It was a nice experience. The price was in the range of the Kelly Blue Book value. The staff were professional and very helpful with the process.

DEVONTAE HALEY

Got a 2010 maxima. Horrible car and horrible service, worst experience ever !

Jenna Moore

My experience at CarMax was wonderful! The salesman I got to work with, Jesus, was extremely knowledgeable and very friendly. I never felt pressured or pushed into making a decision about a car. All of my questions were answered, and everyone went above and beyond to ensure that I was happy throughout the entire process. I was able to test drive several cars that I was interested in to see what felt like the best fit for me. Once I decided which car I wanted to purchase, the paperwork process was incredibly easy & simple. I'm so happy with my new car, and I highly recommend CarMax!

TS 2016

I think they could have offered more but staff is friendly and professional.

Mark Nicholas

Sold a car here in 2012 bought a van here last week. Got a fair value both ways. CarMax is the future. Traditional dealerships are opsolete.

David Spradlin

Customer service was Terrible! I called ahead to get an appraisal on my truck and was told they could have me all done in about 30 minutes so I pull up approximately 15 minutes later and wait for over two hours to get a complete bullshitt appraisal! They seriously have no clue how to appraise a vehicle! They offered me 15k below true market value! I couldn't believe it! Other dealerships I have been too offered me between 40k and 43k which is reasonable... carmax literally offers me 33k.... are you kidding me? 60k dollar truck with all the options EVERY OPTION AND they offer me 33k like I have a 2 wd 4 cylinder work truck.. they probably didn't have even look at my truck. And my customer service rep barely even spoke to me I sat alone for two hours and not one person told me anything or even offered me a water? They will never get my business or anyone I care abouts business either. If I could give them a negative rating I would.

Chris Faith

Hi , all auto's i checked over are in very good condition, some better than others, however price's are on the high side (but) since we live on the RUST belt, none had rust. Good selection worth taking a look see.

Breen Peck

Very professional and friendly staff. My experience was great. Everyone was helpful and very knowledgeable not to mention eager to help. Rather you’re selling or buying a car I’d look here first! Thank you to everyone who helped at car max and for making it a good experience in selling my vehicle

Charles mosley

Went in to look at a car and it wouldn't start!

Sara A

Fast and friendly. Obviously you aren't getting the best price for your vehicle but it's a simple place to get rid of a car when you are moving if you haven't had luck selling yourself.

SA Yoganathan

Convenient place to sell and buy a car

Jacob Crossland

I went to CarMax for my first (actual) vehicle purchase. The sales rep I had was very rude, unhelpful, and the only thing he actually tried to do was push on their extended warranty, even after I told him I wouldn’t want it. I had to return 3 days in a row JUST to finance my car because instead of him telling me all of the documents I needed to have upfront, he waited to tell me anything. They claim to do this “356 point inspection” before the car leaves the lot in order to ensure that the car leaves in top condition. But they did not do that to my car, and I know because I watched it the whole time I was filling paperwork and nobody was there. I even noticed the car next to mine was leaking some sort of fluid. And not even 3 days of having my car, I had to return to CarMax yet again because my air conditioner was broke ever since I got the car. After they “fixed” it, I went to turn my headlights on that evening, and they were broken. On top of that, it’s now 2 weeks later and my AC is broken again. So not only did they sell me a faulty vehicle, they have yet to actually fix my vehicle, they broke it more than it was before. Needless to say, I will not be going to CarMax anymore for any new vehicle purchase. I am very unhappy with the customer service, the quality of the car they sold me, and their maintenance department has yet to actually do anything helpful as far as fixing my car.

Sharon Kinney

Easy to get an appraisal but know they quote you a wholesale price. Quick turn around to turn that appraisal into a bank draft, not a check.

Kirk Plows

was just looking. Sales women was very nice . absolutely no pressure.

tarezaya bias

The best deals

Quentin Baldwin

My experience was as expected with this being the Third vehicle that has been bought within our family through CarMax. I would recommend to anyone buying a car to go through them versus a regular dealership

Kinaya Hines

They provided perfect service. The gentleman who assisted my mother and I was very kind and professional. They found the perfect car for me and I would definitely suggest this place

Thomas Ferguson

I had a car shipped from Colorado that was very clean. The sale went very smooth and the salesman was helpful and nice. The price on my 3 year old Lexus IS350 was very good compared to local dealerships, but older cars can be priced rather high. I was able to get the exact car with the options I wanted. I used other sources for financing and for the extended warranty. My trade-in was quick, but the money I got was barely acceptable. I would use them again.

RachelC71 Call

Not a fair trade in price. Ford will pay off the full loan for a 2005 honda pilot @ $5,000 opposed to carmax only offers $700 for the same vehicle.

Carmen Jackson

Friendly / Courteous first.

Jenn Warm

We have purchased our last 4 cars at CarMax, and with the service we received each time...we'll continue to go back! Everyone has been incredibly helpful, the cars have been thoroughly looked over, and we've never had any issues.

Munson Neyland

I had a very good, professional experience with several different salesmen in my purchase from CarMax.

Darron Mullins

Martins was the best sales representative. He listened to our needs and was very helpful. Our car was ready when we arrived to test drive. The overall experience was great.

Terry Woodridge

Hello, I have two keypads & one is not working while the other is on the verge of going out or working when it decides. It is hard to get a service date that isn't 2 or 3 weeks out. I have items that need to be corrected & I have to wait until November 26th to get a service slot. My 30 day dealer service clause will have expired by that date.

Roger Johns

No hassle sell. Had an older car and feel we got a fair price. Got enough to make the last couple payments on our 2015. Love paying off early.

Latonia Edwards

They alright

Wayne Lineberry

Very pleasant, no pressure, experience! Or salesman was knowledgeable and very accommodating. The sales staff, selection of vehicles, and condition they were in was impeccable! I cannot say anything about their service dept. We heard so many first hand horror stories we elected to not get their additional coverage.

Jessica Craig

We are so impressed with Courtenay as a Sales Consultant. She helped us a lot.

Marinan Brewer

Awesome and our first time

Indy Goer

It was an "okay" experience. I went in for an appraisal because I was told CarMax offers more than most traditional dealers on trade-ins. I had full intentions of buying a car here but was so shocked by my offer I took my business elsewhere. I was then offered almost double what CarMax quoted me for the same car on the same day, just hours after my appointment. I saw where others said visiting here gave them a good idea of what their car was worth and I disagree. Based upon my experience, I wonder how many other people were low-balled and didn't realize it because they were desperate or just didn't know their trade in value. I know some people will sit there and say their car is worth more than they were offered (without considering depreciation, mileage, mechanical/cosmetic issues, etc), but I couldn't shake the shady feeling I got when I met eyes with my sales rep as I was leaving. Then I find out my car is worth double that. It just doesn't feel...right.

Martha Bonnett

Very helpful staff, tons of vehicles to look at. We had our vehicle appraised. They were super busy but it didn't take long. We decided to not sell them our vehicle but if we had, I think it would have been a good experience as well.

Cathy Lane

My experience was just outstanding! From Jay in Alpharetta Ga.....to Scott in Manchester NH......to Jake my mentor through the whole process and Barry my go to when Jake was not available ..they were my car buying village! I bought a car that was shipped from Georgia ..delivered to Manchester NH.....and then sold my car to CarMax in Manchester NH. It was seamless. They were professional. They were knowledgeable. They were patient. But most of all they were kind. Thank you all! Cathy Lane

Boyd Reed

Second car we have bought from CarMax. Both experiences have been excellent. Highly recommend them as a place to find a great used car with little fuss!

Irwin Koenig

Large selection of premium used cars. I found a car I liked, but wanted a manual transmission, so we found one two states away and brought it in. New ride is great! The sales people were more concerned with getting me the car I wanted than with making the sale. I compared prices for similar vehicles online at other local dealer and CarMax was consistently lower. I might have been able to haggle with the other dealers, but who wants to go through all that trouble? Great used car buying experience!

Tari Lind

GOT WHAT I WANTED!!! I've paid a few things off, shop for the CHEVY models I was interested in and decided to sell my old car. My representative Kendrick B. became a friend through this process. He gave me a detailed look AND advise between the CRUZE and the MALIBU. My credit application was approved thru the Lender I wanted. The Car Buying was the most awesome experience I've ever had. I got the price, lender, rate and payment I wanted. Thanks again Kendrick and Frank for the great job done!!

Thelma Batieste

The experience was fast and easy, the salesperson was knowledgeable and pleasant will recommend you every time.

Wyatt M Wilson

They looked at reviewed my car and only offered $1,000 which is valued at $3000 and if I sell it would be $2500. What the heck?

s ham

Car Max is the greatest way to purchase or sell a vehicle. We have done both. I hope I never have to use a car dealer (new or used) again. The sales representatives are friendly, willing to help, no pressure, knowledgeable. The financing is a breeze. I love this place !!!!!

Mia Jewell

Most awesome car buying experience I've ever had from selection, approval, sales and financing. Sales woman was very knowledgeable and friendly. Lady in financing was helpful and very friendly. No hidden fees. In and out in an hour. I highly recommend Carmax for your car buying experience.

grace blandon

Super clean enviroment. Courteous employees. Great Hospitality .

Tawana Lee

Great customer experience

Lexi Boyce

I just went in to check out a car I saw online. I walked in and was greeted immediately which was nice. But that’s about the only good thing. The girl helping me asked if it was cold out. I said it’s a little chilly and she responded by shivering and said “I’m scared to go out there and see what it’s like”. She then pointed to the door and gave me directions to where the car was and said the door is unlocked. What?! So I have to wander around your lot and find the car I was interested in ?! I’m not going to be shown the car ?! What if I wanted to test drive it?!! Maybe that’s their process, but there was no way I was going to buy a car with that service. They didn’t seem to be interested in selling me a car either.

Darcy Ernst

They gave us way more for our trade in than anywhere else in town! Definitely would recommend checking them out!

Michael Lynn

Gave me a great price for my used car. The process to sell it was quick and painless. It took less than 30 minutes.

Vijay Nilekani

Very professional and well run operation. Quite efficient.

Shawna Reinhardt

They have the most awesome car buyers.

Kristin Grant

It was a smooth and hassle-free process. I love my new car!

John D'Amico

THE BEST PLACE TO GO FOR A VEHICLE! Recently bought a Ram truck. Outstanding. Would recommend to go there before anywhere else.

Dylan Gustafson

Good customer service but they will low-ball offers made on your car

Thea T

Very helpful and patient

Charles Tartarian

Best car buying experience ever. Will be back again. In and out driving in under an hour. Awesome

Terri Shade

They should pay commission to the sales person.. maybe they would then start acting like they care about the customer..Sad

Candy McVey

I have to say after reading the negative reviews about CarMax I was so nervous about buying my car. I fell in love with a car that I saw online, did a test drive and I wanted it. The sales consultant I dealt with was truly amazing. She really made me feel at ease and she made the process very smooth for me. The car is amazing! I just wish they gave me more for my trade in and the new car was cleaned a little better then what it was. Overall though I had a great experience.

Mackenzie Walkley

Quick easy great trade in prices

Vu Linh Nguyen

Had the best experience car shopping ever. The sale consultants are helpful and nice. The progress is pretty easy and quick. Highly recommended.

Josephine Taylor

We really appreciated the "no pressure" atmosphere anytime we entered the store. Also how they expedited the arrival of our vehicle, without pressure of whether or not we would purchase the vehicle. Then to top it all off, they took care of the BMV paperwork. We were able to go online to register and purchase the plate for the vehicle. We will let others know about CarMax, and probably never use another car dealership again. Thank you so much for the CarMax experience just like the commercial says.

G Vaughn

An absolute nightmare. Purchased a vehicle on 8/31, had it for 4 days, went in the shop, they had the car for 12 days, I got the car back 2 days ago, and now they seem to have lost the car's second key. Would NOT recommend!!

Tasha Stanley

The experience was easy and hassle free from start to finish! Raven and Tony are fantastic salespersons who made sure my questions were answered, I understood everything, and that I was satisfied! Everyone at CarMax that I had contact with was and has been very professional, nice, and helpful. I now have the car of my dreams and I have CarMax of Jackson, MS to thank!

Frank Eure

I'm enjoying my 2014 Mercedes c-300, the service I received from the sells guy was awesome and very professional. I tell everyone who ask, about car-max.

Ben Fleming

Terrible customer service. I have waited 3 weeks for them to transfer a car from Alabama. When I called to get an update I was told multiple times I would get a call back and never did. Even one of the managers told me today he would call me back even if he couldn't help. He didn't.

Cyndee Peluso

Was able to look for the car I wanted on their website prior to going into the dealership. They provided a reasonable offer for my trade in, and made the whole process from financing to transferring plates easy and seamless. They always treated me fairly and with respect! No haggling, No hassle, No kidding!

Jan Staters

Wow.... Am I disappointed with CarMax... I had such high hopes for them when they came to Manchester New Hampshire to compete with all the tier-1 dealerships in the area. I have two areas of disappointment with CarMax and let's start with the first one, which is the presentation of the car. The vehicle I was looking for was rather specific and they had one, so I was very interested. During my walk around I opened the hood and noticed that the grill moved around a little bit. I pulled on the grill to find out that it was being held in place by only two fasteners and the remaining ten fasteners were missing. I also noticed that the bumper fasteners, below the grill, were missing and there's a total of 9 of those. I pointed this out to the sales person who was surprised told me about carmax's awesome hundred twenty five point vehicle inspection and said she would open a work order to get those retainer clips installed. Did they think no one would notice the front end nearly ready to fall off? So somebody removed the front grill and bumper and lost all the fasteners. WHY? HOW? When I took delivery of the vehicle it was noted that the clips had been ordered and I should come back and they will get installed for me. A few days later I swung by CarMax and offered to take the clips and install them myself since it was such a simple procedure. CarMax had no issue with me doing the repair and handed me a bag of four clips for the grill. I asked where the rest of the clips were and they indicated they had only ordered four. At this point I'm a little annoyed because I need six more clips for the grill and nine for the bumper. Having an insufficient number of clips I went over to the Nissan dealership where I bought the remaining clips and the bumper fasteners. It turns out the grill clips were the wrong ones, and I could not get the grill reattached, so I had to go back to the Nissan dealership and find the right clips. Other not able delivery failures. 1. The spare tire had only 20 pounds of air in it 2. Three of the main tires were filled to proper air pressure while the fourth was a whopping SIX pounds under. 3. The oil drain plug was leaking due to a missing Crush Washer. 4. The interior windshield was the dirtiest windshield I have ever seen. Clearly no one made any effort to clean this windshield before the car was delivered to me. Now for my disappointment during the purchase process. CarMax had a great selection and my sales person was great at talking to me and working with me to find the right vehicle. On a Sunday I swung by the dealership in the late afternoon to settle on the vehicle I was purchasing. we spent about an hour filling out all the computerized forms so that the next day I could come in and speed through the process and take delivery of the vehicle. We spent about a full hour on Sunday doing paperwork. On Monday I expected to "Speed Through” the paperwork and take delivery of the vehicle. Well it seems like we did all the paperwork over again at least three times, and it took no less than 2 hours to do the paperwork again. I can't explain why we did everything over again and again. To make matters worse once all that lengthy paperwork was done the sales person had to go put gas in the vehicle. I've literally been sitting there for 2 hours and no one could have taken the time to get the gas put in the vehicle. To compensate me for my time the sales manager offered to do the vehicle inspection for free. Well that's nice considering they charge an OUTRAGEOUS $54.00 (the highest I have ever seen). However I'll pass on that offer because I don't trust they would do a valid, meaningful inspection. Their 125 point inspection is rubbish and if the vehicle has issues I don't trust they would take responsibility and fix them. I'd rather pay $28.00 to the guy down the street and find the truth.

Mary Young

I had two experiences here, the first was a five star experience that I have come to take for granted from CarMax. The man helping me was knowledgeable and respected the price range I gave him, and did everything he could to be helpful and courteous. I went back after the first visit to see the same gentleman that assisted me the first time, but he was working on something and had a fellow assist. As CarMax is not run like a standard dealership the incentive program allows for other salesmen to interact with customers without penalizing the first. The second guy was awful. 1/5 stars. He acted like a typical greasy used car salesman. Constantly trying to upsell to cars out of my price range or to brands I didn't care for and had already told him I wasn't interested in. Once I found a vehicle to test drive he started trying to push the warranty on me before we had even gotten off the parking lot. Once off the lot he couldn't bother to pry his face off his phone to give me directions on where to go, which as a non-resident of Jackson left me feeling very nervous and uncomfortable. He was awful and I literally could not get away from him fast enough. I parked the test drive as soon as I could and vacated the premises like I was being chased by a killer clown. TL;DR Some salesmen are great, others are so bad they literally chase you away

Bill P

As a vehicle mechanic for thirty years. This is one of the best places to send my customers to for a used vehicle.

Sheldon Harmon

RIP off

arthur meadows

Helped me find what i needed and for a great price.

Scarlett Finn

Have not purchased a car from here yet! It is different that your typical car dealership. They do not hound you when you are just looking. All the cars on the lot are all unlocked so you don't have to feel the pressure of having to deal with a salesman. The price you see on the window is final price. They call it there no Hagel price. Price is firm,no if and or buts. Staff is always happy and willing to help you when you ask questions. They do not breath down your neck. Makes the shopping or browsing experience a breeze. When we are ready to buy a car we will be going to Car Max!!

Tara Petroelje

Awesome experience all around with Carmax. The sales and service staff are phenominal and extremely knowledgeable. Would recommend Indianapolis carmax to everyone!

Sam Riche

Had a wonderful experience buying a car here. It was easy, they accommodated our needs, and we got the car we wanted at a reasonable price. Can't ask for more!

Keilani Vanish

Wonderful experience!! Everyone was so nice and friendly. The whole car buying process was simple. My salesperson Alanna was amazing. Highly recommend.

Alondra Perry

I had a good experience at carmax. The process was quick and there was no pressure while searching the lot. My salespeople was friendly and knowledgeable. If variety is what you are looking for, carmax is the place to go.

Harley Dude

I visited here too see about possibly selling my car to them. the rep I met with was great and their process was fairly easy for a quote. They of course are looking at cars primarily for resale and to make a profit, so I wasn't expecting an exceptional deal. However it was considerably lower than I imagined so I went ahead and sold it on my own and made much more money.

Jacob Darling

Good selection of cars. I feel they ow ball you on trade-ins though

Krista Tockey

Easy to work with, they do what they say. They appraised my car and offered me a fair price for it. (I did not sell to (nor from) them, but I feel confident that the transactions would have been painless and transparent.

Heidi Griffin

Janet was amazing to work with. We went in thinking we couldn't afford a newer car and we were willing to settle for an older model. Janet worked with us to get us a lower interest rate on our loan with a newer vehicle. Janet was so personal with working with my fiance and I. Our experience was so good I would reccomend CarMax to anyone. Family, friends. .come to CarMax and get into the best car of your life.

Buzz Ithier

CarMax made my nightmare a great dream. They did more for me than any other dealer I’ve ever worked with. This is why we’ve purchased two vehicles from them. And when it’s time to buy again, we’ll be visiting CarMax again. Keep up the great work...

Neona Night

Carmax submitted credit applications WITHOUT AUTHORIZATION!! How dare you??!!!! I am looking for next step to prevent this from ever happening again!

Lindsay Sauvageau

These people are fantastic! Cara helped me out from start to finish when I wanted to sell my car. I didn't realize that I would need a Power of Attorney, so they went above and beyond by writing it out and mailing it for me so I didn't need to do anything else! They also offered a lot more than the dealerships that I went to check about a trade-in. Highly recommended!

Willie Hazelwood

No problems no pressure in my opinion "April Whalen" is the greatest beautiful personality and gets the job done and sends you on your way in your new car.

dan raineri

I’ve was off and on viewing CarMax for about a year. Very skeptic of how you can buy a car without driving and touching it. I’m older school (NOT OLD), where haggling and taking risks based upon a sales persons word is part of the challenge! So after reading reviews, trying to talk myself away from such a silly idea of buying a car online, talking to people that had purchased through CarMax, I figured I’d give it a try... I regret nothing! The business model for this company is spectacular. The effort they put in to make you as comfortable as possible is second to none. I didn’t want this to go this well. I wanted my cynical side to be right that you can’t possibly buy a car on line and be happy with it. A Car! Not a pizza you can toss out if you don’t like it or a pair of shoes you can send back. A CAR! Now the caveat to this great experience is to read everything you can, their site pretty much gives you all the info on each vehicle. I additionally purchased CarFax Premium for a further in-depth look at the vehicle (your choice but remember I did not want this go well so I could be right, for once anyway. Yes I’m married). I chose a vehicle that had to be shipped to my location so it was on my dime to do it. Very inexpensive and again my choice. They have many, many vehicles at every location. Just depends on what you are looking for. From the first phone call to the test drive. From driving my vehicle home to the follow up after purchase, the people at CarMax made buying my vehicle effortless and enjoyable.

Amanda Heavlow

Wayne was patient and helpful. Even checked up on us after the fact.

Lakeshia Alexander

Very easy! I felt welcome from the first moment I walked on the sales floor. I had a great dealer (Rodney Dixon). He worked some numbers and I was able to get the car of my dreams. Several people had inquired about the car, but Rodney and CarMax made sure that I was the one who drove out with it. Everything was easy. The application process was a breeze. They stay with you step by step even until closing out. I had a wonderful experience and would tell anyone to try CARMAX. Even if your credit is not good, they will work with you.

Laverne Graves

Its not so much carmax. Safelight the window service ppl. They had to replace my front car window. We had to drive to a parking lot because they need room to do their job. Long story short, the worker said after 45 min that something was wrong with the glass and that it had a wave in it at the bottom and would to have to replace that one a week later. Tomorrow is a week later and I've yet had anyone to confirm appt. So I just called carmax and was told that they would reach out for me to confirm appt for tomorrow. So until then

Joseph Roach

Bought a van from CarMax last Saturday. The experience was be very good. Very helpful sales staff; a great inventory. Love the 7 day return policy and the 90 day warranty is excellent. We went to CarMax because we bought another car from them about 3 years ago, and that was a very positive experience too.

I Blue

just drive by while going to another dealership. They will NEVER offer book value for your car so dont even waste your time. They quoted my car for pennies and when they attempted to open the hood, they broke the latch. I wasn’t even notified and I haven’t driven the car for months and they refused to repair it. I’ve maintained the car well and alway opened the hood with no problems. This place is Very Dishonest.

Julie

Ronnie was great! Listened carefully to my situation and came up with good suggestions.

Deanna Bond

I have had nothing but great service. Shannon Reader and head of service Melinda went beyond expectation and i cant thank them enough. Highly recommended

Ryan Dayhoff

This way the easiest car buying experience I've ever had Thanks to Mercedes and Kathy! Mercedes worked to find me the perfect car and had it shipped the no at no charge and the car has low mileage and like new! I would recommend Mercedes for a of your car buying needs! Kathy completed our financing flawlessly. I was literally in/out in 1.5 hours. I couldn't believe it, As I usually spend h9urs at the dealership closing. Also they make sure the car is spotless and full of gas. It was absolutely a pleasurable experience

Fuzzy Blouin

Selection was decent, plenty of cars and nicely separated by price range. My brother was shopping for a car, and it was a little annoying. It seemed each car he liked in his price range was either being transferred or was "on hold". After the third vehicle we chose was unavailable they offered to transfer a vehicle from another location. We ultimately had them cancel the transfer and purchased at another dealership that had a car available that day.

Stefanie Behrens

It was an amazing experience. Knowledgeable staff worked hard to get me what I wanted and in a timely manner.

Angelique Anderson

Found exactly what we were looking for, Suzie was fantastic and financing was quick and easy. No long waits for the car to be ready.

Kevin Shuler

They have an excellent arrangement of vehicles for all your needs or taste.

Bryan Beswick

I just purchased my third car from Carmax. Having purchased cars from traditional used car dealers has made me appreciate the Carmax experience. The motivations and interests of a Carmax associate are aligned with your own (they only want to find you the car that you like.) In contrast, at a traditional dealer, your associate wants to find you a car you like and then it is in their personal best interest to have you pay as much as possible because they draw commission on your sale price. Carmax is better! (Both times I have traded my car in, they gave me a completely fair amount for my trade; in line with KBB) The only reason I give 4 stars instead of 5 is that I realized after driving off the lot that some of my turn signal lights were not working. I would have expected their inspection process to have caught that. In complete fairness, however, when I called Carmax about that they were apologetic and offered for me to either bring it back for them to fix for free or take to a local dealer and they would reimburse me for any costs (whatever I found more convenient. ) In the end, they made it right so I would really give them 4.5 stars.

Mike Palmer

Very friendly staff very helpful as well

Benjamin Lamb

I was highly impressed with the fact that my salesman, Tad, took the time to search the company's inventory across the entire country to find a vehicle which matched my very specif, highly-detailed requests. When he learned of an unusual medical matter I deal with, he educated me about a very useful feature on certain vehicles about which I had no previous knowledge; that item quickly went on my "wants" list that he incorporated into his extensive search. In a short time, he located a vehicle which met and, actually, surpassed everything I had ever considered asking for. One major draw, for me, to CarMax in the first place is its "no haggle" policy on pricing. I've done haggling during the purchase of previous vehicles at other places and absolutely hate the practice. The main reason I even considered CarMax in the first place is because a friend of mine, whose opinion I value, told me last year that he has been getting his cars at CarMax since before I even ever knew him, which was news to me. (If HE'S always been happy, I knew in advance that CarMax would be worth checking out!) I also discovered that CarMax truly is a "no pressure" sales place. After my initial visit, I didn't return for about one month. At no time during that month, did anybody from the company contact me with any type of sales intention. I am very happy with, and about, my recent purchase at CarMax.

Chad Martz

Sold my Ford Mustang. The sales and business office staff were very friendly and professional. No hassle pain-free experience. Walked in and received a 7-day buyer's bid within an hour. Brought the car back the next day and received cash in hand also within an hour. Would highly recommend even you want to: 1) get an idea of fair dealer purchase prices (don't except less) in the area or 2) sell your used vehicle outright.

Not Applicable

Hassle free car shopping. What a concept!

Billy Himan

Liars. Straight Up.

Jeremy Hitt

Very professional and helpful. No pressure, they just wanted to what they could to help me. Such a great difference from a traditional car dealer!

Mrs Curry

I'm still looking have not made up my mind

Jarrod Mack

Offered best price on my vehicle after pricing several other dealers. Great service despite just walking in, no appointment, on a very busy Saturday. Highly recommend doing business with them

Brianna B.

The best experience buying a car I have ever had!! Everyone is SOOOO friendly! There was no hassle. The place is clean and they did exactly what they said they would do when they fixed my car! I recommend this place to everyone! LOVE CARMAX!!!

Jason Sharp

I was very pleased with my car buying experience, although I can see some room for improvement. I really like the ability to shop for cars outside the dealership and send them to the local center, it really opens up the options available if you can afford to be patient. I really liked Jayda and the manager at this location and have been very pleased with my car so far. Two issues I found: As soon as I took the car off the lot, the rubber on the windshield wipers started whipping around. I took it right back and the manager reimbursed me for the cost of new wipers because the service department had already left. That was an awesome gesture, but it gave me doubts that they really checked the car over. Fortunately, I was able to verify with my mechanic that there were no other issues, but it does make me wonder how closely they go over these. They sent my car from Memphis, but didn't send the lease. This delayed me by a couple days as I couldn't test drive it until the lease came in, which was very unfortunate as I was without a car for awhile. I can't really blame Jackson for that, but it was a pain. Overall, I am very happy with my purchase and I am grateful to Carmax for the good deal and great service.

Ashley Yergeau

Would reccomend this place to anyone, they were so amazing and instantly got me approval rates within seconds, within minutes I knew I had finally got the car of my dreams with a cheap deposit, 2 days later I came in with my deposit and drove off the lot in my new jeep I couldnt have been happier :-) everyone there was very helpful with my questions made us feel comfortable and made it happen! Thank you carmax

Jim Clayton

Smooth and fast, great choice of vehicles.

Sandra Pressburg

The NEW CarMax in Lafayette has only been open for 2 months but they certainly have got the service down pat. I almost couldn't start my car this morning and suspected it was the starter. The Baton Rouge Car Max told me "the Earliest appointment was next Tuesday". I drove to laugh yet and had my car in-and-out in <3 hours with a new starter and excellent service.

Eddie & Amy Appel

As simple and straight forward as it gets. We had perfect experiences with locating a car, the transfer of the car, the financing of the car, and the delivery of the car. Our salesman was great too, responsive and honest. You won't find wholesale prices, but you won't find another dealer with the number of vehicles and options on a lot either. The bottom line for us is, we handled nearly every aspect of the purchase from our living room online, and for that alone the experience is worth it.

Wayne Celentano

Well , we had purchased a vehicle about three years ago from Car - Max and the experience was excellent .... so , it was so good that we decided to buy another vehicle from the Baton Rouge facility——- this time however, our experience was far from desirable, it started out that the vehicle that we set our sites on after looking for a couple of hours was apparently “ On Hold “ —— But we didn’t know that , and neither did the sales person—— so we test drove the car and after discussing things like how to remove the few stains and even a small dent , when we sat down to purchase the car we then discovered the car was not available..........I then had to argue with the sales person and they finally sold us the car , they realized that the person who wanted the car could not afford the vehicle....... then , as we are leaving they told us there was only one key available but that it would be real easy to get another one programmed and that they would call us to set up the appointment———well , honestly this was a big mess and they didn’t call us and after we called numerous times I FINALLY reached a manager that allowed us to go to our nearest local dealership to have the key

Gary Schall

Very efficient. I was selling a car and I got what I thought was a very fair price. The staff that waited on me were all very nice.

Chaseray Griffin

Derrick was great. The process was easy. I will likely go through CarMax for my next vehicle in the future.

SMichele Spencer

These ppl are cons. Don't believe the hype.

Elaine Edge

Great experience! super easy. Marlene was awesome. Transferred car from Ohio. All was very smooth.

Mike Frattini

Overall my experience was good. I do wish that the price for transfer is deducted if the purchase is made. I’ve worked with Mike Whitaker twice now. Overall very satisfied however, when I got home and took a closer look, I found a couple cigarette burns in the headliner. I also used the heater that day and I smelled smoke. It was listed as a non smoking vehicle. I called Mike and felt as if he didn’t quite believe it was there after he had cleaned the car. My family and I are passionate non smokers. I do not have a single friend that smokes. If I did, they would never be allowed to smoke on any of my property let alone drive my car and burn the headliner above the driver door. I sent pictures to Mike and he said I could contact the service department and see what they will do but he said that they absolutely would not replace the headliner because it was around $1,000. I was disappointed that he didn’t offer to talk to the service department on my behalf. I just feel he didn’t believe me. I went and replaced the cabin filter and followed directions on line to improve the smell and it has helped. I just didn’t feel he believed me nor did I feel like a valued customer after the sale was complete. If I found a match in your inventory in the US, I would have returned the car.

Black James

Make sure you go behind them checking everything before you pull off there lot. I had a low pressure oil light come on right after my 30 days come to find out i didnt have much oil and the air filters was old.

Kristen Reuter

Best place to buy a no-hassle, great quality car!

Katrina Raplee

Very efficient process and awesome people

Jee Jee

Mr.Mark and Mr.William are the most excellent staff their they followed through with letting me get a car and didn’t let me give up! I had to go through the odds of and all the loops but at the end of the 2nd day I came out with the car of my dreams for me and my boys !

Patti Baker

Ok, didn't really have anything I wanted, but now I can eliminate what I don't want

jay snow

Great customer service from salesman Miles!

Jan Clark

My husband paid $499 to have a truck shipped to South Portland. WEEKS later, they are still trying to "find" the title, apparently they bought the truck at an auction and nobody can seem to put their hands on it. In the mean time they have promised to refund the shipping fee, which also hasn't happened. Trying to get a straight answer out of anyone, if you manage to out wait the "on hold" music is next to impossible. Buyer beware!

Bob Mills

Easy peasy.

Pat Niidas

was very pleased with my experience at CarMax. No high pressure salesman and my daughter and I were free to roam the lot to find what we liked. I found the very best car for me at a good price and was allowed what my Van was worth for trade in.

Charlotte Kinkade

Very clean office. The app is useful for sorting out vehicle selections and the customer service is very friendly and quick. Haven't purchased from them yet. Just a vehicle appraisal and shopping.

Felicia McDonald

Clean, organized and jess was attentive and made buying a car a great experience. Thank uou.

Hudson Haverford

I must say, I am thoroughly impressed with the speed, efficiency, professionalism, and ease of the entire experience. I went to get a selling appraisal on my vehicle and I was done with a quote in a flash. If I buy another vehicle I will probably go back to them.

Amanda Thayer

Very friendly and helpful! Would highly recommend!

Sandra Scully

Very helpful even though I did not buy a car. Polite, curtious etc. S. Scully

Pierre Vermette

The best car selling experience ever !!!

Kory Drake

Very good customer service everyone seems eager to help you

Donna Pabst

I bought a 2015 Toyota RAV4 at the CarMax in Roswell GA on April 23rd. I had excellent service there and found my sales rep to be very knowledgeable and skilled during the whole appraisal/purchase process. I have just returned home to ME after my winter away and contacted the So. Portland dealer about drilling holes in my front bumper for the second license plate required here. They scheduled an appointment for that at no charge to me. While there for the license plate, it occurred to me that I hadn’t had a ME inspection; in GA only emissions testing is required. Again, since the inspection is something that would have been done had I purchased the car here, they took the car right back in and inspected it. Again there was no charge. I was extremely pleased with this service and feel they went above and beyond! I am recommending CarMax to everyone. I should add that I initially went to the GA CarMax on my son in law’s recommendation. He has purchased 6 vehicles there over the years and has only high praise for each transaction.

Bridgett Burns

My experience with CarMax was nothing but positive. When walking in I was looking to get out of a a vehicle that I was dumping money into every other week for repairs. I was given the opportunity to look at all the vehicles on the lot while they reviewed my vehicle for a trade in value. As soon as the appraisal was done (I feel I received fair value for my trade in) I was able to test drive the vehicles I was interested in and I was provided information about previous owners and accident history, as well as any questions I had were answered. After choosing my Honda CR-V the financing process was quick and explained very well. I highly recommend them to anyone.

Jeffrey Toffic

Went to get a car appraisal. The process was quick and easy. The offer they gave was very reasonable and about what I expected it to be.

Patrick Willy

Bought a car and it was mostly a great experience. If you are trading in acar read the fine print about their 7 day money back guarantee.

Bethany Savage

Best car buying experience ever! Super easy -- and I love my car!

Joe Gould

I purchased a 2013 Chevy Impala from the south Portland store. Sales representative was amazing thank you for helping me through the sales proccess. I drove the vehicle for about a week noticed a light came on for engine hot a/c off on the dash. Called CarMax hotline an was directed to a mechanic who ended up calling me back shortly after. Dropped my car off they flushed the coolant an replaced a part. They called me back the same day to tell me it was all set. I've made several attempts to call the mechanic with no calls back from anyone. Vehicle is still under warranty, worried it is going to run out before it's actually fixed. Also advised the mechanic about hard shift with the transmission which he claimed was fine, NOT. I also found trash underneath my hood also the positive battery terminal was left loose. Think it's time to bring it to the dealership. I will update the review baised off the outcome of the service.

Tim Farrar

Car buying process was smooth and easy. Our sales person Paul was great and the closer Brian was too. Would definitely recommend!!

Cherry Grace

Loved the experiend

Thomas Marcinko

Bought a 2018 Dodge Durango at CarMax. Sherri Benson was great with all the explanations. Made the buying a great experience. They found a rip in passengers seat, so they wanted me to bring it back to be fixed. I did & they gave me a loaner to use till they get my Durango perfect. This is a GREAT place to buy a vehicle from. They take great care of you.

Robert Shrout

Only downfall was they were not willing to wheel and deal on the prices, however my new car had one issue they found before i showed up to look at it. They did not try to conceal it they were upfront about it and fixed it. I took the car to a cerified dealer and had it reinspected within my 7 days and everything checked out. There credit approval is computer generated and everyone is approved. For someone in the fair credit range to good this is the place for you not sure and apr for bad credit and i know there best apr for good credit+ is 5%.

Eli Granier

Martin Nwabude is an amazing guy! He helped me every step of the was and was very nice and personable. Make sure you ask for him, you WON’T be disappointed!

Mike Lane

Came into sell my car and got pretty much what I planned. Didn't want to hassle with selling it privately and Carmax is a great alternative to get a fair price for your car.

Karl Jones

Charles Westher is great and friendly

April Franklin

Fast and easy. Traded in my 2015 car for a 2017 truck. Got to pick from several trucks that had the options that I wanted.Prices were right on the money. Will use them next time I want to purchase again.

Addalyn Brooks

Warning most cars sold were fleet. Staff is always unpreprepared for delivery. Expired inspection, car not detailed, tank not full, wrong vehicle shipped, tail light out. Pressured into major decision that has caused the earth to shift under my feet. Tried to be proactive, went drastically out of my way to head off the inevitable future of my co-signing for family. Could cost me my livelyhood. There is a buick regal driving across America with no plate, registration, or insurance. The first payment has not been made and its been 90 days. Repo is still not initiated. Way to go carmax finance. Why wouldnt everyone just go buy a car to drive around illegally for 2 to 6 months free. FYI for all u law breakers onstar is not activated by default so u get a good head start. Simple f●(}$ Thank you great state of Louisiana for car insurance premiums that are completely unaffordable for young adults and an airtight binding document that takes a huge dump on a person trying to help out a loved one.

P. Mac

The way car buying should be!!

Jenay Johnson

Very simple process when they say no hassle they mean no hassle. My rep was very helpful. I'm very satisfied

Dennis Marco

Sales and Finance great to work with, quick and easy! Great selection, found exactly what we were looking for and then some. Layout of vehicles on the lot was fantastic! Models and brands all grouped together. So easy to brouse. NO pressure sales. This is the third vehicle purchased here. Everyone very competent in sales, finance and service.

d ford

I sold my 2008 Altima here and worked mostly with Dave. I was super pleased with the offer they made and the experience was really painless.

Chelsea Riches

We had a great experience and George was able to help us buy exactly what we wanted!

Casey Traigle

Mark at the Baton Rouge store was awesome!! He answered all my questions and definitely celebrated with us when we purchased our vehicle.

Marc Boulanger

Thanks to Ashley and the other good people at CarMax for making our truck purchase a pleasure!

Jackie Shelton

Complete joy to work with Katilyn Septer. She went above and beyond for my husband and I to get a safe vehicle for our children and myself.

Randy Chandler

SHADY!!!!!!! Go to another Carmax, NOW!!!!! If you folks at this Carmax are reading this, be expecting my phone call in the morning. I want to talk to whoever is in charge and then his boss!!! UPDATE: 1/24/2016 Wow, so I was outside looking at my tires, truck originally came with 4 Michelins they took 2 off and replaced those with Bridgestone, at night with a flashlight and the Michelins were cracked up like varicose veins everywhere. I couldn't see them in the daily light, but at night with a flashlight, BAMMM!! I had such a good experience with my first purchase from Carmax in Austin, TX I didn't hesitate to question the one in Jackson. I travel for work, so finding a Carmax near me is slim pickn's. These guys in Jackson are a joke. May God have mercy on you boys. 5/2014 Cost for getting first truck transferred: $99 + 5hrs at Carmax Cost for getting second truck transferred: $799 + 6hrs at Carmax and bought it Associate: Allen Key is a good man Managers assisting: Good b4 one of them saw I spent money repairing the truck Detailing: Not even "Their inspection" 125 point; 150; 200: Yeah, NO!!! I took it for granted, it being Carmax; where "It's how car buying should be",that Carmax did their thorough inspections. I got the truck home and the radiator was half full and the reservoir was completely empty; there was crusty fluid residue. I went ahead and got fluid and replaced the oil $200. The aftermarket stereo in the truck was not working right. I took the truck to Best Buy and had to pay $220 to getting it working right. So far, Carmax isn't taking any responsibility for any of this. Yeah, I got the Repair addon. Can't wait to see how they "put the screws" to me!!

Shane Holden

The sales associate was really nice and did his best to get me in and out as quickly as possible.

Clay Lambert

Didn't get pressured or hassled from the salesman. We were in and out within 2 hours, and that included browsing, test driving, financing, and all the other paperwork included in closing. Plus the no haggle pricing was fair and stress free. Good overall experience

Dale Viola

Had the car I wanted shipped from Jackson, while I tried a similar car on the lot. Car was clean, low miles and a fair price. I was the last person in there but the staff remained courteous and available while we closed the deal. No Pressure, No Hassle. Chris made it happen

Frank White

Great people.Made me and my family feel comfortable about doing business with them,and I didn't feel like I was getting misused or hustled. Big Thanks to Richard &Scoot.Thanks. .

Patrick Brenner

What a bummer. I was hoping for something a little better than what I received here. I've actually never had any issue with buying a vehicle from CarMax. My chief grievance is their financing. Totally predatory business practices by CarMax Auto Financing.

Christopher Miles

Great experience. Customer service is A+...would recommend Carmax to anyone who is interested in a new or gently used preowned vehicle.

Carolyn Peters

Very clean place good service

Greg Shields

I really enjoyed the experience and ana was very patient as I went there to look at one car but ended up test driving 3 vehicles

Dana Bell

Great car buying experience! Bill was extremely patient with me and very flexible with his time. Will definitely refer family & friends!

Kristina Davis

The WORST PLACE EVER IN MY OPINION!!! Well except for the young lady who tried to help but the MANGER didn't care. My dissatisfied experience happened in August while my son's happened a few days ago. Single mother of 3 college students finally able to help my daughter buy a car for college and everything was set got INSURANCE on the car before we signed final papers bc sales said everything looked good (have proof) we were very excited but they needed to verify one more direct deposit but the place was closed so they allowed me to put insurance on the car until next day. Once we came back excited we were told that income could not be used bc it was through the federal government which I had for years and used to purchase my own car at a previous dealership 2 years ago. So my baby didn't get the car from them. Went through the entire process only to be told Sorry but NO at the end. Tried to talk my son out of going and he ended up having a very Bad experience as well. He went to purchase a vehicle had his down payment of $2100 signed all papers but once the insurence company faxed over the paperwork he was told that his fathers deductible was to high. Never heard of $1000 deductible being to high to purchsse a car. Needless to say while we were trying to explain that he'll just get his own Insurance in his name another salesman began showing the BMW to another customer RIGHT while were sitting there. He checked online the very next day only to discover that the car was no longer available. SO dissatisfied and disappointing.

vanessa hogan

I went online looking for my car that I chose and I called to the store in Baton Rouge and I spoken with Miss Diane which was a beautiful patient sales lady I did my application Over The Line and I was approved made an appointment to go in and get the car the wait was not very long like when you go to other dealerships you stay there all day when you have an appointment with CarMax they take care of you at a timely manner I would tell anyone to go through CarMax and ask for Miss Diane and she will take care of you it doesn't take long to do it I still love what I did and thanks to miss Diane in Baton Rouge Louisiana. Also when you went to the financial department to do your paperwork the young man was very professional can't remember his name but he was very professional and it did not take much time to sign your name on the dotted lines. I so love CarMax Thanks Vanessa Hogan .

Devin Tardif

Quick and easy process to sell my car here. Solid offer. Would recommend.

I’m over it Already

I was trying to hang on to my car until retirement. Unfortunately it just wasn’t worth the time. Someone told me about Car Max. They said, you will find a car that you like. You will go home with a car. Heeding the advice I cleaned out my car and headed over to CarMax. Sure enough I left with a car, I got a sweet deal on my trade. They were fast efficient and effective. I really loved the ease of the whole process. Everyone I came in contact with was so professional, and friendly. My salesman Will was awesome. Thank y’all!

Jack Castro

Sales Consultant Bill Wiles was professional, quick and to the point. My experience selling my car to CarMax was an excellent one!

Rebecca Bunch

Awesome experience! Fast, professional, and to the point! Easiest car buying experience I’ve ever had !

Robert Mitchell

The wife & I purchased a 2015 Buick lacrosse as a third vehicle. I have purchased many cars in my life and this was by far the most efficient way to buy a pre owned car. Their selection was outstanding and the buying process was quick and painless. There was a minor issue with the car, but they fixed it quickly and without cost to us. They even gave us a loaner while we waited for the repair. I am buying all future vehicles from them as I enjoyed my experience.

Cheryl Claudio

Best place to purchase a vehicle! The entire process was quick and easy!

Steve Champine

I was not familiar with CarMax and didn't know what to expect when we arrived. I hate buying cars from dealers in part because you can hardly pull onto the lot without several of the salesmen trying to converge on you before you get out of your car asking you what you want your payments to be. I had been to the local Nissan dealer and the told them what I would pay for their vehicle and of course they have to go through several layers of sales managers to counter with something else. I pulled into the CarMax lot and saw that I was being channeled through their building to enter the lot where the cars were parked. I was apprehensive but went through the building and onto the lot without a salesperson pouncing on me. My wife and I were able to look at a variety of different makes and models of vehicle and then we noticed all the cars were unlocked and much to our delight we were able to sit in the vehicles and gauge how much head room, leg room and space was in the back for our children. We changed our mind from an SUV to a sedan based on our time being allowed to shop on the lot and compare cars. We searched on their website as we narrowed down what we wanted and then had a free transfer of the car arranged in the color my wife wanted. We were advised of what to expect and when the car would arrive. I was absolutely impressed from start to finish with the business model used by CarMax and will absolutely buy my next several cars from them. I don't recommend many businesses, but I would definitely recommend CarMax, unless you just enjoy the hassle of typical car dealers and the games they play.

Kimberly Walsh

I didn’t expect to buy a car, not to mention, a luxury vehicle but Carmax introduced me to the newest love of my life! I drove away that very same day and they took care of EVERYTHING else. The interest rate on their loan was lower than my credit union offered, too! MB Lover

Overstreet Thomas

We found our Subaru on the website. It lived up to the representation on the listing. Purchase went quickly. Our sales rep answered all our questions and was friendly and helpful through the process.

Tatum

Had a rough experience with trying to reserve my vehicle at first. Tried 3 times. But... once it was confirmed mine, it was a great experience. The people were extremely friendly and helpful!

Deborah Ballmeyer

Very good experience with the sales person and staff.

Alexandra D'Agostino

My initial experience was great! I requested a transfer of the vehicle in which I was interested. When it landed in the store I received not 1 but 3 calls letting me know it was there and was able to schedule an appointment for the next day. Reception in store was prompt and I was brought out to that vehicle immediately. Salesperson was young but friendly enough. I test drove and gave the vehicle a thorough check, noting some minor scratches, no big deal. Also noted were some water drip stains that I was told would come right out before I brought the vehicle home. I was also told a front plate bracket would be put on for me. When all was said and done, less than 2 hours later (GREAT time for the purchase of a vehicle, including a satisfactory offer on my trade) the water marks were still on my new vehicle, along with some new scratches near the rear and on the d/s taillight. I pointed this out and asked for a resolution. The manager insisted that the taillight scratches were already there and the water stains were hard water etching. As someone who works in the auto industry, part of my job - what I get paid to do - is inspecting vehicles and noting scratches and the like. I know what I did and did not see on this vehicle. It was offered that I would be called to set up an appointment to get the car buffed and hopefully lessen the appearance of this hard water etching. I have yet to receive said phone call. I purchased the car on August 3rd. It is now September 18th. Also, no plate bracket was ever put on. Knowing that I overpaid for this vehicle (didn’t care, loved the color!) and thinking that somehow some semblance of customer service may make up for that was so foolish on my part. I would not EVER recommend CarMax unless it was to someone I didn’t care about due to an overall disappointing experience that lingers long after the transaction is over.

D Lef

Told them what we wanted so they pointed us to the lot and said "let us know what you find".

Tiffani Martin

Michael Netta is the best he reached out to me about cars in my price range .made it less stressful and i wasnt pressured to do get anything .every other dealership turned me down cause of my credit carmax really works with alot of lenders to give you the best car payment with low interest .I recommend to everyone great experience!!!

rl dwg

Almost too easy to shop thru the app. Was looking for a very specific vehicle and found only one, two states away. Easily requested to have it shipped locally for a nominal fee. The place is so big its initially overwhelming but the staff was efficient and friendly, from the salesman to the finance department. They offered every service that you would need to purchase a car. I would check here the next time I am searching for a new vehicle.

Sandy Kulmaczeski

Nice cars and trucks on lot. Alot of carmax employees to help you. Everything was professional and clean. And my husband loves his truck.

Chris Bruno

We brought our Mini Cooper (we bought) here for (under warranty) service and was told it would be two weeks before it could even be looked at. We ended up taking the car to Otto's instead.

Amber Caruthers

CarMax is great.. Plenty of options to choose from. The sales person I worked with was AWESOME !!!! The only problem I had was having to wait for the finance people to get their act together and get all my paperwork ready for me to sign. But other than that the experience was great...... They even had my vehicle transferred in for me since it was out of town.

MK Shanahan

Amazing car buying experience. They’re clearly a different “type” of dealership and I really appreciated that. As a young female car buying seemed daunting but they made it easy and clear. I traveled 3 hours just to buy a car and it was worth it. Only reason I didn’t give it 5 start is because the finicing option was not a good one for me. They offered an incredibly high (in the double digits) APR rate where as my local credit union was nearly 10 points less. I would suggest people at least look into outside financing options. Otherwise great customer service and super helpful folks. LOVE my new car

Adriana Raymond

Love it I love your cars

Stacey Johnson

IT WAS GREAT.THERE WAS NO HASSLE AND I WAS TOLD UP FRONT WHAT ALL I NEEDED AND WHAT MY LIMIT WAS AND I PICKED MY CAR OUT ,NOT ONE THEY WANTED ME TO HAVE. AND JANET WAS MY SALES PERSON AND SHE WAS WONDERFUL.SHE MADE ME FEEL LIKE FAMILY AND WAS THERE FORME EVER STEP OF THE WAY.

Lindsey Moore

They had me wait for a week for the vehicle I was interested to transfer. They couldn't locate where the car even was. No updates or anything. So I wrote feedback about how I thought no one handled the situation to the best of their capability. If they would have atlea st updated me and could locate the car. After the review I wrote I was contacted. The manager contacted me by phone. I thought that was good. He said he would send me some coupons to get my oil changed. Fine; basic quick fix. I never even got the coupons though. I would not go to the Newark office. The staff that I dealt with was not together.

d maddox

Was actually A quick no pressure process. And I love my new car.

Stephanie Marr

Just bought a car from them, great experience and a great salesperson!

LaTasha Jefferson

Dear CarMax, Thank you for hiring a LaTarsha McGill. I went to her told her what I wanted and she immediately knew. She was very professional, proficient, efficient, tactful, soft spoken, intelligent and most importantly very KNOWLEDGABLE. You hired a talented employee. I will be a returning customer and refer ALL my friends to her. I Love my Car!!! Thank you!!

Cynthia Rouser

Want a good car at great price, this is truly a wonderful place to be.

donnaclyde47 .

Our salesperson was amazing. No-pressure, kind, laid back, knowledgeable.... I couldn’t believe how fast I was able to buy a car after test-driving it. Very streamlined and easy!! Highly recommend going the no-haggle route!

Julia Holter

The people are very friendly and will do there best to find you the right fit.

Tiffani Conaway

I would never recommend Newark location..they feed u a bunch of lies just to get you there only to tell u they can't help you...

notyer mama

Graduation gift to my stepson!

Joseph Provencher

Went for a quote on selling my truck. 2017 Sierra 1500 SLT crew loaded with 5300 miles. The salesperson ran the quote and it took about a half hour. Reasonable time in my opinion. While waiting for the official numbers he walked me through the KBB and Edmunds values online. Estimated value was amost 41.5k on both sites. Then their offer rolled in....36k. When I challenged them on their low quote and, in my opinion, clear deceitful exclusion of features and options as listed on the vehicles window sticker, I was advised the plow mount professionally installed by GM was "frame damage" and significantly impacted the value. I was also advised that them checking "tow package" on the quote is the same as the Max Trailering package. It is not. The Max Trailering pkg is a healthy upgrade from just adding a hitch to the back. Typical games. Will go back to Grappone next week as their offer was $4k more. Yes. 4 THOUSAND MORE than Carmax. At least Carmax was friendly while trying to take advantage of me. Be educated before you go there for a quote. Be willing to leave. You can do better elsewhere.

Jeff English

I did not buy a car from CarMax, but traded mine in. It was an absolute pleasure. The people were very nice, friendly and had a good sense of humor. The service was professional, quick and the process painless. I will definitely consider CarMax for my next vehicle purchase.

Kevin Woolsey

Excellent service from attendant named Paris when getting State Inspection sticker. Prompt and professional. Unexpected excellence. Refreshing.

Neka

Worst experience ever , nobody really wants to sell the cars at least that’s how it seems managers are very rude and uninterested in speaking with customers but can constantly walk past and not say anything to you , I’ve financed several cars and I was purchasing this car flat out you’d think they would do what they have to do to sell the car but nope it’s going on a week and still can’t get a few Things done to the car so they could sell it to me which is why I say nobody wants to sell cars but I did my part and I’m back on the journey to find another car. Wish I could’ve had a great experience like I expected I would.

Cortney Ewing

CarMax is awesome!!! My family and I have bought and traded cars there for years now. I love my new car. My salesman John was great and got me exactly what I wanted. I would recommend CarMax to anyone! Thank you!

Marissa Ochonicki

Melinda was AWESOME!!! She was there every step and explained everything. I came in for my Ford Escape and then had to book an appointment after they diagnosed it. She gave me a car wash and was there for my next appointment as well. I appreciate the awesome service!!!!

Laura Grant

Joke took our van there for an offer to buy it from us...NADA $4750. They offered $700

Mike Bland

Carmax does often have cars with more features and less miles than you might otherwise find for the money. However, that is the only positive thing I can say about the experience. I hit a deer with my previous vehicle, and the insurance company totaled it. They called me on a Saturday to tell me that it was being totaled, how much the check would be, and that I had 9 more days with the rental replacement. So I shopped a bit, and Monday morning I called Carmax to have the vehicle I wanted transferred to the Jackson store, telling them that I would like to close the deal on Wednesday when my wife and I were both off work. On Wednesday I was told that the car would not even be put on the transfer truck until Friday. So I attempted to do business Saturday morning before going to work at 1:30. I was held up a bit by the rental company, but I arrived at the Carmax store at 11:30. Four hours later I was still attempting to prove my physical address. We have no route delivery, and therefore every bill we get has the PO Box on it. I downloaded a copy of my financing statement from Honda, from my previous car, but I paid it off 8 months ago; that was too old. I downloaded a copy of my homeowner's policy with the physical address on it, but that was not on their list of "approved documents." Eventually, my wife had to drive back early from her family vacation to sign documents, because we had ONE bill with her name and the physical address available. It was after 5 o'clock when I left, and I was four hours late to work. Five days later, the external temperature reading showed -40 degrees, and the A/C stopped working. Carmax offers a 30 day no lemon policy, during which everything is covered. So I called and was initially told that I could take it to my local dealer for service, but after their warranty department referred me back to the dealer because I had not purchased an extended warranty, they told me I would have to bring it back to the purchase location, because it had no extended warranty and was no longer under manufacturer's warranty. I decided to let my local dealer look at it anyway, and was informed by them that it was, in fact, still under the manufacturer's original 36/36 all inclusive warranty. After repairing it and ordering a new remote to replace the faulty one Carmax gave me, they also informed me that someone had been under the hood attempting to modify it. The sensor had been disconnected, and there was no physical way for it to become disconnected without human interference. Today, 19 days after the purchase, I received 4 letters telling me I had been rejected for financing (one of which said it was for insufficient down payment, even though I gave $11000 down on a $14000 car), and one statement showing first payment due. I suspected the rejection letters were auto-generated during the hours of attempting to prove my address, but as they were mailed 10 days after the purchase I decided to call and verify. Carmax referred me to the 1-800 number for their financing center. Twice, the automated system at that number told me that I should call back during business hours, even though the statement and their website said their business hours were 8AM to 10PM M-F (this call was at 4:50PM on a Thursday). I then looked for their website to find another number that a person might answer, but the numbers on their website just went back to the dealer, who told me the 1-800 number was the only one. Eventually with my wife and I both calling on different phones, we were able to get an agent on the phone to verify that we did in fact have a loan, and to change our mailing address to the PO box so the statements would not continue arriving two weeks late. Thankfully the first payment is not due for another month, so we are not late on that... All in all, the experience was thoroughly maddening, and my wife and I have decided we will not do business with Carmax of Jackson again. If you choose to go there, I would recommend that you have cash in hand to purchase your vehicle outright.

Nicole W.

Bill was an amazing help. I bought a car but after driving it for a couple days decided I didn’t like it very much. He made the return process quick and painless then helped me purchase a new car that I really love. He also helped get my husband the truck of his dreams.

Rob Smith

What started out well ended very poorly after the purchase. A car that was sold with red plates did not pass the inspection, which is illegal in NH. I called in, got bad information, wasted an entire day of my life driving around just to be told I needed to come back in the following day. During this, dealing with management was like dealing with an uncaring airline.

TL Reed

Mark was an Amazing sales rep. Everyone was very nice and courteous. Professional group of people. The selection of cars were most shocking to me. They have anywhere from low end cars to high end cars. Cars to fit every budget. I purchased a Nissan Juke and am pleased with my purchase.

Patrick Curran

Staff is super friendly knowledgeable and helpful. Very clean building and surrounding areas. The prices for the vehicles are very affordable, service on them is rather prompt and stress free. They also have loaner cars if you are stuck leaving your car there for a few days

Elizabeth Nguyen

We went not sure if we were going to purchase anything, and walked out new car owners. It is affordable and the employees are cheerful and helpful. Highly recommend!

Gail Rabon

Very, very pleased with the service at this Carmax. Took our car back on time. Communication was great!

dee Williams

I met salesman Terry Riley back in March. He is knowledgeable, friendly and patient. I was going to get a Mustang but things happened and that didn’t pan out. I wanted to deal with no one but Terry. By July, I was ready but Terry was on vacation. No problem...gave me the opportunity to get other things in line. End of July I had my baby...a 2016 Acura TLX. Happy ain’t the word. My 3rd vehicle with CarMax. Keep up the good work! P.s...you guys need to implement a Customer Referral Program that gives either cash incentives or money off your next vehicle purchase...with no expiration date. Cash or discount not to exceed $1000. (Something like that) I have referred approximately 7 people to CarMax who did purchase vehicles.

monika Alford

Great customer service!

Andrew Kolenick

The purchase of a vehicle from CarMax was a pleasure from start to finish. It started with a review of vehicles online & then contact with a Sales Rep. Once we found the vehicle of choice it was shipped in a reasonable amount of time. Thoroughly inspected & then test driven. The paper work was also completed in a timely manner. Highly recommend CarMax for the purchase of your next vehicle.

Shannen Regan

Sold them a Cruze and got a fair price. Very happy with that. Was sold a lemon though when I bought a car from them. After I signed paperwork on car, they found issues while fueling it. I never got to drive it off the lot that day. They gave me a loaner. Loaner had a leaking tire that they overfilled. Five trips from Ft. Wayne to Indy and three ordeal of them taking much too long to fix my car, and then replace fuel door with wrong color door. Sales manager Ryan was great. Ended up finding out the car I bought has serious alignment issues from prior damage and returned the car due to it being a headache from the start. They did take it back, although I had to call corporate for them to cut me a check within two days as they promised, and then tried to get me to wait two weeks. Six trips to Indy and back and a major headache. But they did give me loaners and they stand behind their return guarantee. Test drive is way too short and very predictable. Salesman admitted he was more interested in going home to his girlfriend then selling me a car. Ask to take cars on highway, and take car to mechanic before purchasing.

Dee Juric

I had a last minute salesman change. I was pleasantly surprised to learn that Max had caught up on all my communications with Nicholas and had everything in order. I have recommended CarMax to two more friends looking for cars. I won't even bother shopping any other way for my future cars. It was easy, professional and somewhat entertaining.

Mateo Butcher

I would honestly say if it wasn't for Chelsea with the dreds I wouldn't have bought anything from the store she turned a horrible pre-existing experience with any English men into something worth mentioning CarMax should be greatly appreciated to have such a great lady willing to go the extra mile to turn a customer terrible experience around thank you so much Chelsea with the dreds for making me feel like we made the right decision.

marcus white

My experience was great. The sales people were very helpful.

Bruce Perrault

Very easy to deal with. Answered all my questions. Brought a car to the Manchester location from another state. No Haggle deals, less stress. Nice people tp deal with, would buy again.

John Crowley

Awesome Customer Service. Excellent Service Center. I enjoy visiting here

Marshay Williams

This was the best car buying experience I have had thus far. I was approved fast. The salesman was able to help me find a vehicle that was perfect for me. I will definately recommend my friends and family.

Sara Fields

I had an excellent service at Carmax. Everyone was so accommodating and I was in and out in under 2 hours. Loved the financing and quick, pleasant service!

Jenny C

David N was awesome. Super nice and sweet. He is a very helpful guy.

Stephen Cordell

These people offered me 75% of the average trade in value. They claimed they used Kelly Blue book. I pulled up my vehicle on KBB and showed them they were liars before I walked out.

Markitta Garner

My experience with CarMax was great! It was easy and hassle free. This is my second time buying a car with them and I'm sure it won't be my last.

Chris Berghoff

I found damage to the interior of a vehicle. The manager had it repaired, but it was not performed correctly and looks bad. Also, tires obviously needed to be replaced, and the manager refused to take care of the problems. Chunks of rubber are falling off of them, but their "service" department manager said it was just cosmetic. They refused to alter the price. I know CarMax doesn't bargain, but this was two issues that should have been taken care of or compensated for. Wouldn't have purchased if I could have found a similar vehicle in the Jackson area, wouldn't go back to this location, and likely won't visit a different CarMax either.

Precious Williams

Wonderful experience!!!! Very inviting and friendly staff. The entire process was great, will be getting another car from there in the future. Car Max staff on Vann Drive are awesome!!!

Jorlena Dermody

WILL NEVER GO BACK!!!! Went to car max 3 weeks ago for an appraisal on my car. I was begging to look for a new car and wanted to know what I could get. Went back today because I bought a car and my appraisal was cut in half. 25 miles at most have been added in that 3 weeks. Very reason they gave me for this second insulting appraisal where the exact same reasons the first offer was they way it was!!! Better believe I’m leaving reviews for the insult every place I can. I will say that the lady who helped out was nice and polite and seemed to be taken aback by the offer. She did speak to someone to try and get the same offer I had just been given. Saying you want to be transparent does not make it true. You have no excuse just as the people at CarMax did. Transparent would be to admit you where trying to make twice the profit off of me

Luke Lauziere

They've been good to me so far, I might stick with them when I need a used vehicle.