Reviews of Carman Chrysler Jeep Dodge (Car Concessionaire)

Anthony Caporelli

I have now purchased 2 cars from Carman Chrysler Jeep Dodge. They always provide great prices and make the whole car buying process simple and easy! I recommend going here before any other dealership when looking for a new vehicle.

Ashley Cabbell

Michael was such a great salesman, he made us welcome and Michael was so patient and very detailed with everything about the car and every information that we needed to know. We will be back and we will tell everyone about this Carsman dealership.

Leslie Salazar

Wow thank you for your amazing customer service Daniel. I wasn’t expecting to come in today & buy the Scatpak plus... not today at least lol But you made it an even better day! & it was meant to be thank you! Me and my family appreciate you we were all happy and I’m SHOOKED !!! 20 years old with a Scatpak plus you made it amazing! :) excellent job

Brian Whitehead

Purchased a Certified Used SUV from Tommy. By far the best car buying experience I’ve ever had from walking in the door to signing the papers. Highly recommend!

linda anderson

No price games or bad selling practices were experienced when I purchased my new Fiat Spider. I had a very nice car buying experience and recommend the Carman dealership highly. Prevous dealings with another Fiat dealership caused me to drive all the way to Delaware to purchase my latest Fiat. This is my third Fiat and I wish I could have kept them all. My sales representative was extremely helpful. Zach is the nicest young man and was great to work with. My husband snd I have nothing but good things to say about our experience or the staff at Carman.

Alexander Keenan

Everyone at the dealership was great. They didn’t pressure me into buying just let me decide without asking all kinds of questions. Made the buying process super easy. Tom was a great sales guy be dealing with him over the last couple moths trying to decide what I want and he wasn’t pushy just listened to what I was looking for and would let me know what they had available. The gm joe was helpful in any other questions I had even offered pizza. Finance guy nicco really made the paper work process super easy went over anything and answered all my questions. Would highly recommend carman dodge to anyone. Go see Tom Macqueen for your next car.

Nancy Rosado

Greatest and most efficient salesperson ever!

Ryan Maclary

The sales team was very professional and straight to the point. I really enjoy everyone who helped us purchase not only 1 vehicle but 2 vehicles within a week. I would highly recommend anyone to get their new vehicle at Carman Dodge.

Joel L

Had a strange experience at this place. Went in on a Friday after work, found a used vehicle I liked, went on a test drive and it needed some work. They had just gotten this car as a trade and it hadnt been through service so no big deal, they were going to do the work. Went through the process of submitting my request for financing but it was late in the day and couldnt get it wrapped up the same day. They asked if I could come back tomorrow to which I obliged. They called Saturday afternoon that everything was ready and asked me to come in. I go, sit down with my salesman: he brings over a scrap of paperwork with a monthly payment written down in marker that was astronomical and made no sense. We had never discussed the rates they got from the bank, my trade-in, etc. When I asked how the payment could possibly be that high for a $10,000 car you would have thought I was insulting someone. After some himming and hawing, he came back with more numbers roughly drawn on the scrap of paper. After no discussion about trade, they were the lowest number I had gotten from any dealership(and I had shopped around a while). Including financing, they wanted me to pay $19k for a $10k car. After declining such a "deal", the salesman started on about how hes already had multiple people call and offer cash for the same car, etc. Either way, it was a weird turn after I had spent 4 or 5 pleasant hours with these people to suddenly ruin it by trying to hide information from me and then acting like I was insane for it. I get it, someone else was coming with an easier sale but thats not a reason to treat people poorly and I cant help but feel that the lack of information/numbers was a blatant attempt to deceive. This was a while ago and looking at the website it does appear that the salesman I was working with is now, unsurprisingly, gone but none the less its a poor practice and I cannot recommend this dealership to anyone as a result. EDIT: I received a reply from the manager but could not reply to them so I will put it here. This would have happened last March I believe. I understand that their belief is that this is not how they do business but it happened so in this instance that was not the case. There was nothing to bring up at the time as I wasnt paying double for a car and there was nothing left to resolve. It may be worth mentioning that I also went to the Carman Ford/Lincoln dealership to look at another vehicle and this event came up in our conversation. They said that they brought it up with management or ownership at the time so I believe it was addressed but who really knows. The salesman I was working with was at the desk next to the used car manager and whenever I needed more information, the salesman was walking over to him to jot down more notes with his marker so he was well aware of what was going on.

Matthew Dirocco

Our experience at Carmen Jeep was awesome!! We have bought numerous cars there and they treat us like family. I always send my family and friends their way. Al, Tom, John and Bob are the best!

Robin Ruba

I went into the dealership looking for a specific car but left with another. Anthony Brown took the time to ask me questions and he found a car that's a perfect fit for my family! It had everything I wanted. He also found an auto loan with a lower interest rate then the loan I was originally going to use. Thanks Anthony for helping me find a car and making the entire car buying process go smoothly!

Carrie Pritchett

Anthony Brown was great to work with. I came in with an expectation and he exceeded it. He worked with me to get the deal I wanted. Superior service from start to finish!! It was a great professional experience with a personal feel.

Brian Jones

Ryan O'Neal was excellent in assisting us with the purchase of a Grand Cherokee. Answered all of our questions and was available for whatever we needed. Would highly recommend and will return for future purchases.

Judy Small

We love the car! We received great service. It was a very easy experience and we were pleased with the process.

Morgan Burke

My husband and I have leased 3 vehicles through Anthony Brown at Carman Chrysler Jeep Dodge. We can’t recommend Carman or Anthony enough after a less than satisfactory experience at another Chrysler dealership. Anthony recognizes us as soon as we walk in the door regardless of how long it’s been since our last visit. Not only is he knowledgeable, but he makes us feel more than just another car sale. This dealership is the best!

Julian Busbee

It was a very pleasant time at the dealership and it didn't take all day like other dealership when you go in to buy a new truck the salesperson stayed with me the entire time

Evan Barba

Everyone at Carman was super helpful and made my car buying experience excellent. I had Al as my salesman and I would highly recommend him to anyone looking to buy a vehicle.

Secret

Worst experience I have had at any dealer was here. When filling my paper work for the laon they said all was approved and accepted. Then a week later I had to refill out paper work bc somehow the paper work magically wasn't accepted. I had issues with a cracked windshield it took many weeks to get fixed. They had a guy come out and put some sort of sealant to the crack and said all was fine. Wrong! After those weeks waiting the small cracks that were there r now the size of a quarter MB larger. The filling of that crack did absolutely nothing. There was a broke panel to the front right side of door not bother to take to get it fixed since they don't fix anything wrong with your car! I was told my inspection would be covered under buying from them yet again wrong. I had to pay about 90 dollars for that as well and have yet to be reimbursed. I would highly not recommend this company for anyone to buy a vehicle from at all. I've had nothing but issues from this dealer and won't be returning for another car. If I could rate a negative star I would because this company thinks a cracked windshield isn't their problem or issue. Therefore yet again I'm coming out of pocket to pay for what should of been fixed by them.

Kay Donohue

Tank was a great sales guy he made everything so easy. I was able to drive away in my dream jeep with no problems whatsoever. I would recommend going to these guys anytime you are looking to buy a new vehicle.

LeMiena Broady

I came to Carman in need of a vehicle. Everyone there was very helpful. Al, m salesman was both patient and very informative. They got me in the best vehicle with a low interest rate, probably the lowest I've ever had. The experience was quick and painless. I will definitely use them again and would encourage all my family and friends to do the same.

craig harris

Everyone was very friendly, Tom helped me out buying my Hyundai Sonata and couldn’t of been nicer. I’m very happy with the purchase!

Conner O'Rourke

Thanks to Tommy and Nico for making this such an easy process and providing me with the best advice on moving forward with Carman’s great deals. I’m happy with my new ride!

Michelle Bartlett

Blane and Dave are the best! Thanks for another great purchase.

Lisa-ann Bryfogle-Aguilar

Repeat Customer- And will continue to be! Once again Joe T and Dave S have gone above and beyond to get things taken care of properly. Many thanks for making the magic happen!

Eileen Leahy

We had a great experience here! Within 5 minutes Joel our salesman came out to greet us and I was on a test drive within minutes! It really was a great experience and everyone was friendly and nice! We bought a beautiful Jeep Wrangler and I couldn't be happier!

Al Grandell Jr

A overall amazing experience here at Carman Dodge. My salesperson Al Grandell Sr was extremely helpful. I am extremely satisfied with my new vehicle that I purchased here. Carman Dodge fiance office will go above and beyond to make sure everything is explained thoroughly before signing any papers. I will only purchase my future vehicles here at Carman Dodge.

Joe Tyre

Very easy to talk to. Made it a very comfortable experience. The staff is very nice and imforative. I would recommend them to anyone looking for a used car and looking for a smooth process.

L A M

Recently I leased a 2019 Limited Jeep Cherokee at Carman Dodge, Jeep, Ram in New Castle, Delaware. I explained what I wanted, only had to test drive two vehicles and I made my decision with the expert help of Joel Cardona, Joe Triboletti and David Johnson. My finances were quickly reviewed, arranged and approved without any hassle or inconvenience. When I picked up my new vehicle I was assisted by Joel personally helping me transfer my personal items to my new jeep. The whole team involved with my transaction did a phenomenal job! I couldn't be happier!

Janie Rapp

Joel was great ! Very accommodating to my needs and wants!.

Brian Gardner

I always have a great experience at Carman Jeep. That’s why I always buy from them. My last purchase with Tom Macqueen and Bob Weiss was easy and they gave me the best price around. I highly recommend Carman Jeep!

Charles Sennett

I had a great truck buying experience. Carman Dodge representatives were extremely friendly and down to earth all the while being courteous and professional and addressing all of my interests and concerns. Tom MacQueen was a fine young man and met my needs during my purchase and I believe he will continue to grow into an excellent sales representative. I would definitely recommend dealing with this team when searching for a new vehicle!

Rose Heffernan

Everyone was very nice and helpful. My salesman was very knowledgeable and went above and beyond to get me when I wanted. Would definitely recommend this dealership to anyone looking for a new or used vehicle.

Thomas Boyle

Me and my grandmother went to look for a car her 2 years ago and it had excellent service

Griglione Enterprises

Purchased a 2017 Ram 3500 through Shaq at Carman and can’t say enough good things. With Bob’s help I ended was really happy with he outcome.They both followed up on time with questions of mine and really helped me through the purchase process. FIVE STARS! Highly recommended.

Dee Walker

I have purchased or leased 6 vehicles from Carman in the last 5 years. I keep going back because I get a fair price and awesome service. When it's time to buy, all I have to do is pick up the phone and call Bob Weiss and he takes care of everything. He understands my needs and the paperwork doesn't take forever. I won't go anywhere else.

Maria Castiglioni

Friendly staff. You are greeted upon arrival. Nothing but great things to say about the sales staff, especially Joe Triboletti. First class guy and organization.

Stephen Adams

Great experience getting my new Jeep. Al Grandell made the process easy and made sure I got what I wanted. Go see Al!

Paulina Mancini

Joel was very helpful and made the buying experience very easy for me...Nick was also very nice and helpful... I was hoping they would offer to pay for the car, but oh well..

thomas green

My wife was undecided as to what new SUV she wanted. we stopped by the dealership and spoke to Al, the salesman. He was very helpful and knowledgeable about all of the Chrysler Jeep and Dodge products. He encouraged my wife to drive each one. She settled on a new 2018 left over Dodge Durango GT. We were able to get a good deal on the vehicle and the wife loves it. I cant thank Al enough for his patience and professionalism. They made my life a whole lot easier. HAPPY WIFE, HAPPY LIFE!!

Robin Pierce

My husband had broken one of our remote start keys and started using the original jeep key. We started having issues with the inside lights coming on and almost stalling. He got another remote key from the hardware store and we were still having issues . Two weeks ago he took the jeep to Carmen where we purchased it and they had installed the remote system .They told him they hardware key was no good and we couldn't use the original keys since we have the remote start. They would have to reboot the system and do new key for $300 and set an apt for 5/10. My husband decided today to take the jeep to our local jeep dealership and found out there is nothing wrong with the remote system or any of the keys. The jeep needed a throttle body...the mechanic said it is a wonder the vehicle hadn't died by now...we had them fix it of course. When told where we got the other info..he just hung his head.

David Myers

I went to Carman on the recommendation from a friend with the intentions of not buying a vehicle. I have been looking at pick up trucks for months trying to find one that I liked. Joe from Carman hooked me up with Al and the rest is history! They are good people and will take care of your needs! They took care of me! Thanks guys!

Andrew Secules

Carman Chrysler Jeep Dodge Ram is a great dealership. The staff is friendly and Blane is great. The only reason I am giving 4 stars is because they didn't give me a full tank of gas. They have a 5 gallon policy. Every dealership I have been to (10ish), has given me a full tank. Other than that, it's a great dealership.

Matt Corkum

Went there in search of a larger vehicle for the family. Worked with a salesman named Daniel Gayton, he was young and new to the position, but he had a drive to see this deal through and to make sure I was happy with what i was getting. We made a deal on a 2016 Chrysler Town and Country, my wife fell in love with it and it really was a great fit for the family. So couldnt have asked for a better experience. Thanks again Carman!

kyle pitcock

Came into the dealership with a difficult situation but I was treated with professionalism and empathy by all those involved. Tom was very knowledgeable about the product and made all the pricing and financing very clear and easy to understand, he also had me take a tour of the dealership while we had some downtime as this is my first new car purchase. The finance office had everything ready and I was in and out of the dealership in a reasonable amount of time. Amazing and punctual.

Todd Hampton

Really was not interested in negotiating. After several attempts to negotiate it was clear they wanted to only shuffle the numbers making it look like they are giving a deal. I left went to another dealership and got a slightly upgraded version of the same vehicle at the price I offered Carmen. This is not a place to try and get a mutual benefit deal. Joe to your response, your price less rebates was $43,044 not $41. Less trade of $14k you had a remaining amount plus tax and tags of $31, 345.64. I had the same vehicle but with a few more options and they started at $46k to your $43. I went back and forth with the manager and in the end they came down to $29k after tax and tags to your $31k. They wanted my business enough to go $1,300 less than you and with more options on the vehicle. I made one offer while at your dealership and was rejected without seeing anyone else but your sales person. I left and sent an email with another offer to which you sales person calls me and tells me that we still can't deal. The other dealership personalized it by their manager speaking to me directly.

David Tomasevich

Service department was Great! Friendly and efficient, I had to bring my vehicle in for a recall and Alex the technician had me in and out. No BS no wasted time. Brandon the service advisor was also very friendly even though he just got done dealing with a difficult and unreasonable customer just before me. I now have a new Dealership for my service! Thanks Alex and Brandon.

walt walowen

Happy to report ,that purchasing a car at Carmans Chrysler turned out to be a very pleasant experience,and would happily refer them to friends.They were courteous,and professional ,and I will consider this dealership in the future.

Edilberto Gonzalez

I flew from Puerto Rico to buy a truck that I saw on there website and it was exactly they advertised. Carman Auto Group and it’s staff were very friendly and helpful all the way. I’d like to mention Mr. Michael Brooks who was the salesman I contacted from Puerto Rico and helped me out with all the paper work and was very professional the whole time. I will definitely recommend this dealer to all my friends and family. See you guys soon!!!

Tammi Matthews

AWESOME!!!! These are great people to work with. Everyone was so friendly, I love my new truck.. Anthony Brown is an Awesome sales person. Highly Recommend this dealership!!

Hebe KikeBerg

Tommy was very professional and got me what I needed that suited what I was looking for. He was not pushy at all. 10/10 would recommend

Savanna Mitchell

I had the pleasure of working with Bob and he didn’t disappoint! I wasn’t in a rush to purchase a new vehicle and I had very specific criteria in mind. Initially, I didn’t find anything that wowed me but Bob continued to follow up. He certainly worked hard to make sure I found exactly what I was looking for! Excellent service all around!!

Sam Picchi

No pressure , great experience would buy my next vehicle from them in the future. If your looking for a Jeep this is the place to go. Thomas Macqueen was my salesmen and made my buying experience easy and stress free. Thanks Again Tom looking forward to doing business in the future.

Gene Pennewell Sr.

Great place to shop for a new or used car. Friendly atmosphere and customer service.

John Diorio

Brandon Heffner has done a good job with this deal I'm very happy with the truck. I'm glad I stop by this dealership to check the trucks out. I'm very pleased.

Pablo Zavala

I just wanted to let know how much I appreciate al the help they did for me, I loved how they treat me there. I highly recomend this dealer.

William Coonan

My experience at Carman was great. We hit a bump along the sales process and Ryan and the guys went above and beyond to take care of the issue so it didn’t become a problem. Easy sales process and very friendly. Took care of everything from start to finish! What else can I say? Very satisfied.

Wendy Picard

After 3 purchases I truly believe Joel Cardona and the Carman dealership are the best around. I would highly recommend these guys to everyone! No pressure and friendly people

Jerri Mears

My experience with Carman Chysler Jeep Dodge was superior to any car buying experience I have ever had - and I've had a few! Please ask tfor Al Grandell to help you find your new vehicle. He is knowledgeable, helpful, never pushy, and really knows the product - he has been there many years and has a background in the automotive industry (Chrysler) so he really knows his product. Our purchase of a new Dodge Ram 1500 could not have been a better experience from Al, the finance team and managers were super helpful and very efficient helping us through the purchasing process. I don't purchase vehicles often, but if I do again, it will be from Al.

Tina Guerrieri

We always buy all of our cars from Carman!! They treat us well and give me exactly what I’m looking for!! Paperwork is easy, you aren’t there for ever, and Joe Triboletti is the best!! Special thanks to Al for always taking care of our family!

Brent Jones

No other Dealership can beat their deals. It is always a great experience at Carman Chrysler Jeep Dodge. Joe, Nico and Dave were Prompt, Courteous and really went the extra Mile! Great job as always Fellas!!

Dorothy Family

Very smooth process. Mike, bob, and the finance guy made buying two cars simple and easy. Two souped up vehicles that had all the trimmings we wanted at a great price. No hassle at all

Kathryn Reihl

Anthony was great!!! He was nice and got me into an awesome car. Made the process so easy. I’m so happy with my new car!!

Dustin Picard

Always helpful and great sales people Joel Cardona is the best.

Alex Nuno

Daniel and Bobby were great! Would buy from them again, no question!

James Burke

Carman Chrysler is by far the worst dealership I've been to I bought a 2011 jeep grand Cherokee which has nothing but problems constantly has to be worked on and everytime we get it back there's something new going wrong with latest time our jeep just completely stop running and that was at the end of june its July 17 I call cant get an answer after this jeep is paid off wont be getting my business anymore

Lexton Moy

Awesome! Definitely recommend this dealership. There's a reason they have a massive truck inventory AND a reason they have great reviews. Bought our first new truck from Carman after searching nationwide for a deal. With prices set to sell fast, we had to check them out. Our salesman, Anthony was knowledgeable and to the point. I spoke to him about the actual vehicle details and spoke to the general manager, Joe, directly to handle the financials of the vehicle. Together, my wife and I found the experience to be wonderful. No hard sale, only caring information and guidance that would get us the right truck and the right deal. Joe spent the time to look for creative ways to combine year end, month end deals/incentives in order to get us the best final price. we played with different rebates and options while helping us search for more possible savings. In the end, we took a bus from NYC to Wilmington where Anthony picked us up from the bus drop-off, in the truck were looking at and I test drove it back to the dealership. Shortly after, we walked out the door and drove off with a beautiful new truck within our targeted budget that had a couple more features we didn't anticipate having. Our experience as first time buyers couldn't have went better!

Chris Arabis

Excellent car buying experience! Very honest in providing several lease/purchasing options and made the decision-making process very simple!

Chris Moyer

Best car buying experience of over ten new car purchases.

Michael Evans

Great team, great customer service, great selection of cars.

Arturo Longinos

Daniel G. was the sales person that helped me during the whole process starting from what kind of vehicle i wanted to the ending of the purchase. He was very helpful and friendly, made the experience worth coming to get the vehicle I wanted. He helped me get a 2019 Dodge Charger AWD SXT and im really satisfy overall with today!

Clark Anderson

Great team, very helpful and personable. Couldn't have had a better car buying experience

Evan Givens

Great Experience! My salesman Blain did everything he could and more to make sure I was comfortable and that I walked out with a new vehicle at a fair number! Bought a 2015 Town & Country. Had a slight hiccup with a oil leak but I brought it back and they took care of it, NO QUESTIONS ASKED!!! Happy to be apart of the Carman family!!!

Octavia Greene

My experience at Carman has amazing. My salesman Brandon was very nice and very knowledgeable about the cars. Even though I have been through this process several times, I think this one has been the best yet. Everyone there was personable. I think I just found my new car home

Justin Jenkins

The service department is amazing and very helpful. The sales people can be a little ignorant sometimes.

Courtney Johnson

GREAT! Love this place! Super helpful and awesome! I wish they would have given me the car for a lower price though lol. But they were great and when I called my insurance company and the insurance company was too high, they told me to call Geico and that was actually $50 cheaper than Progressive, so they helped me with that too! I left that place as a happy girl!

Angela Baiocco

Joe and his team were amazing to work with! My husband and I were worried that we were not going to find any good deals that were comfortable for us. Joe and Blaine were extremely helpful, and patient and got us into a band new suv for our growing family. Thanks again Carman Dodge!!

Joseph Reilly

Mr. Tom McQueen did a great job – very funky for a white boy! Also his partner in crime cousin Nico made experience pain-free!

Chris Cable

Service Department: Mark and Tony are 5-stars. The shuttle, not so much. Driver was frantic and talking about all the places he had to rush to. Also the tech (not so much), had my tires rotated, and the air pressure was not adjusted, hence my tire light is now on, and I will have to do this myself. That's what I paid them to do.

DASH SOUTH

Thank you to Tom and David for their help with the purchase of my new Jeep Grand Cherokee! They did a tremendous job. Tom is very mature for his age, he is a great salesman and has outstanding customer service. I went in to the dealer, told them what I was looking for and they made it happen within a timely fashion. Thanks again guys!

PJ Triboletti

Carman provided the best car buying experience my wife and I ever had. Our sales rep Tom Macqueen went above and beyond to show my wife how to use the technology in our new Jeep. Couldn't be happier

Brian Young

Stopped into Carman to look at a Jeep. Joel was my sales associate. He was very knowledgeable, friendly, and easy to work with. Joel got me into the Jeep I have been looking for.

evan johnson

Started a little rough but blane was extremely helpful in the purchase of my truck. Much much better experience this time around. Thanks Blane!

Mackenzie Shutak

I walked into the dealership today convinced I was just “looking” at Jeeps. Salesman Blane greeted me right away and went above and beyond to explain everything to me. I told him everything I was looking for in a car and he made it happen! Today I walked out with the Jeep of my dreams. I can’t express enough how happy I am of the customer service of everyone, and especially Blane! Thank you!!

Vince Hughes

Had a great experience with Al G. Showed him what I wanted ,found it gave me the details and helped with paperwork. That is why I buy from Carman. Knowledgeable and courteous staff that stay on point and not try to up sell at each and every turn. Finances were handled promptly and fairly by NIco. Thanks

Juan Fuentes

My car buying experience with Joel Cardona was phenomenal. I never felt pressured or rushed. He made sure I had everything I needed and wanted making my decision and one. Thank you!

Brandon Costango

Sales department was awesome! I would recommend AL, he’s knowlageable and a very nice guy! Thanks Sales department for getting me a good deal on my truck!!

Chris Hackman

Carman WAS my go to vehicle one stop shop. My family and I bought five vehicles (and had them serviced there, both Ford and Chrysler) between 1985 and 2009. However, we will neither purchase nor service any vehicle, ever again. We bought a certified Chrysler van there in 2009. It had low mileage, was clean and according to Kelly Blue Book, a good deal. From 2009 until 2015, we took the van back for service work twenty three, 23 times! Problems with air conditioning took five visits, five visits, to correct. Total cost to us for those visits was $2736.00! Any dealer could replace the entire system for that amount! Engine light took six visits and cost us $1978.00 in diagnostics and parts. It was never fixed! A friend who is an ace mechanic who comes to his client's home, read the code, replaced the oxygen sensor. Problem fixed! Total cost, $127.00. Problem solved. Further, on two occasions, service writers questioned our complaint saying that they were the experts and knew what they were doing! Insulting AND inept. Stay away from either of the Carmen dealerships. Total rip off!

Tony Dorin

Very happy with their service department Mark Webb and Tony are good service reps

Elizabeth Failor

I had such a good experience at Carman! I bought a used vehicle and was pleasantly surprised at how well things turned out. It was my first visit to the dealer and Tom led me through the process with kindness and ease. I never felt pressured or rushed; he was patient and thorough and overall it felt good and I bought the car. On the spot! By myself!

James Moody

Back in December 2017 I bought a 2009 dodge journey. Very well price worked to get the payments where I wanted them, they even stayed a lil after 9 in a snowstorm to get the deal done. Only bad thing was the heater only worked on one side. They fixed it for the winter. The winter of 2018 same problem. That is only reason not 5 stars.

Jonathan Boyer

late on my review. bought a pre certified 2016 Ram with under 25000 miles. About 3 months after I bought the truck I got a flat on 95. Now I find out the jack is missing from under the passenger seat and the spare tire is missing. But on the pre certification it states that the truck has a spare. Called later that day after I repaired everything, I was told by an assistant manager that someone must have stolen it. Pressed him to talk to the manager, was told he was in a meeting and would call me later that day. Two days later I called again had to leave my information and someone would call me back about the issue. Well a little over a year later and no calls yet. I guess your number 1 until you sign the paperwork. Well Carman don't ever worry because you won't see my business again.

Craig Carpenter

Just needed parts. It went good. Place seems nice

Lee Kearly

Tom was very helpful, patient and answered all of my questions. Will be back when my wife is ready to buy and I will recommend to others Thanks!!!!!

Greg Pine

Carmen Dodge offers great customer service. There staff is very professional. We brought 2 vehicles from Carmen . I would keep on buy from them again.

Shiraz Hasan

Great experience buying a new 2019 Ram Laramie Longhorn. The team was super friendly, straightforward, transparent, educational, and authentic. Would highly recommend Carman and Michael Brooks.

Juan Summers

I am writing this review about the service department. I haven't even got my car fixed yet, but I finally after 3 days got a solid answer on what issue is. Although they said i would know after 2 days. My problem is if I hadn't called late on the 2nd day, I would have never known that they were behind and needed more time to review vehicle to make sure they are right. I know stuff happens and would be perfectly fine with that answer had they called me and explained. So finally on the 3rd day, when I get review on what's wrong with my car by another service, b\c the original one is off (everybody needs time off), he explained my options of which I accepted too. I paid my half upfront to order part needed on my vehicle and was told I would receive call back letting me know what timeline is (This was mid day). So I was hoping to get some call before weekend hit to know how much more time I would be without car. So when I didn't receive call by 5PM, I called back. I was told the service writer of which I spoke to earlier today, left for the day and whom I was speaking to couldn't tell me anything and call back on Monday. So I mentioned to the now 3rd person I spoke with that their communication needs improvement. Which I received a snarky remark, saying "I should tell the 2nd service writer that complaint." So there is that... Maybe it's just me, but I am about to spend over a $1000 dollars on a repair and maybe that is not much to some people, but all I ask is for consistent communication and a system where all should be able to give at least some information to a customer about their vehicle. Again day 3, will be day 6 on Monday hopefully I have a timeline on how long it will be to get part and have car serviced. Please note, this review is for the lack of clear communication give for customers spending money for a complete service and communication should be at the top of the list.

amber manganelli

Highly recommend! Easy to work with, up front about pricing and accommodating.

Vickie Trainer

We recently bought a 2018 Chrysler Pacifica at Carman Chrysler Jeep Dodge and we had the most amazing experience. We have been to many different car dealers over the years and by far Carman exceeded all my expectations. Larry and Anthony bent over backwards to make sure we were comfortable and never made us feel pressured into making a purchase. We left the dealership to look other places and no one compared to the deal and professionalism that Carman offered. I would highly recommend Carman if you are looking into purchasing a new car and make sure you stop by Anthony's desk he will make sure you are taken care of and taken care of with the best deal around!!!

wendyjw1970 .

I just bought my 3rd Vehicle from Carman. The whole staff is very nice and professional so I will always recommend using them for the purchase of your next car. Ask for Joel for your salesman he definitely will make you comfortable with your purchase.. Joe the general manager is a very personable guy.. Nico in the finance department is one of the nicest guys ever. Totally recommend Carman Chrysler Jeep Dodge!

Nika Burke

Despite of a small problem I keep having with my jeep overland.. the customer service is great.. they really know how to take care they customers.. they was very friendly and caring.. I would recommend again just gotta be careful and mindful about the car you choose.. used cars is no telling what can be wrong with them.. but the staff handle problems accordingly.. I had to bring my jeep in a handful of times for the same problem but the staff gave me loaners to drive so my life dont stop, being a mother of three kids. And if they dont have loaners they have a shuttle van to drive you to where you need to go..

Patricia Schaffer

Carman had a great selection of vehicles to choose from. Thomas MacQueen was knowledgeable, friendly and attentive. The transaction was handled quickly and efficiently. I highly recommend Carman Chrysler Jeep and Thomas MacQueen.

SCOTT CLARK

Great place to buy a vehicle. I got a great deal, great service and I will definitely be back to buy my next one and recommend my friends and family! You have a long time customer here! Thank you!

Bob Cruikshank

Joel and the staff at Carman Chrysler Jeep Dodge Have provided me with excellent customer service for over 10 years now. I just purchased a new car from them which they did not have on their lot, but was available across the street. I was in and out in less than two hours. Always exceptional service !

Paul Keesey

Fair deal on purchase and fair trade in

Paul Keenan

Was the best and smoothest buying process I have ever had Al G. Worked hard to get the best deal for me thanks ever one.

Jennifer Rodgers

My husband and I worked with Anthony to purchase another Jeep Grand Cherokee (we already own one). Anthony and the rest of the staff were courteous, knowledgeable and patient as we went back and forth deciding on one particular Jeep on their lot. I never felt pressured or harassed when working with anyone at Carman. Overall a great buying experience and would definitely recommend!

Ellie Appleton

The service was absolutely outstanding. They were able to work with us in all aspects of the sale and were all around just great people. A huge shout out to Al Grandell, David Johnson, and Nico Triboletti, for all of their help!

Ethan Darling

I was lucky enough to stop at this dealership when my vehicle needed emergency repairs while on a road trip. The service center covered the repair under warranty and had me back on the road inside three business days. The customer service was amazing. I wish my local Dodge dealership and service center was this great.

marilyn glasgow-olowo

Without going into much details my experience with communication from the service department and overall customer experience after vehicle purchase can be a lot better.

keith collins

Carman service is top notch. Service appointments are simple. Carman reminds you of appointment and follows up with satisfaction. Carman provides quality customer service, with honest diagnostics with fare quotes.

Kevin Gallegos

I wanna say I’m extremely pleased with my purchase from Carman. Tom MacQueen is a great representive of Carman and the various vehicles they have to offer for sale. Using the platform of FB to advertise great deals Tom is a genius. My sale was quick and thorough and Tom knew all the facts about the truck that was advertised for sale on FB. I am very pleased with my purchase and will be recommending Carman and Tom to any of my friends and family.

Megan Kokoszka

Was a great experience from start to finish. Someone from the Carmen team was always ready to help. Salesman Al G. was so nice and informative about the cars I was interested in, showed each one and explained the benefits, and helped compared the options. Was extremely patient when it came to a decision. Manager Joe gave great recommendations. Another happy customer that greatly appreciated all the service! Thanks for the new Jeep!!

Hunter Cooper

Tom was an excellent salesman at Carman Dodge. He was very knowledgeable of the Ram trucks. I would recommend him to anyone who wants to buy a vehicle. The entire Carman staff was very helpful.

Jessica Houston

I had a great experience purchasing my new car with Mike Brooks at Carman Dodge. I went in knowing exactly what I wanted and he was able to find the vehicle I wanted and worked with me the best they could to make it affordable and less stressful. I would definitely recommend anyone looking to purchase a vehicle to go there. I went in nervous and stressed with a broke vehicle and left with a smile and brand new vehicle that I love!

John Burke

The process of leasing my new vehicle was seamless and quick. I stopped in about 3 weeks ago and told Joe and Niko what I was looking for. They had me test drive a few Jeeps and I knew what I wanted from there. I told them I’d be back in three weeks to pick one up. Three weeks went by and I called Joe to let him know I was ready. He sent Ryan to pick me and up and bring me into the dealership. From there Ryan and I picked out my Jeep, I signed the papers and within 30 minutes I was on my way. These friendless, speed and accuracy that Joe, Niko and Ryan showed made this process great! I highly recommend these guys.

Rudi Trivigno

Internet sale. Came from northern NJ. Very smooth sale with no hidden fees nor pressure to add other dealer add on options. Very happy with this dealership and our new car sales experience. Fast and efficient as all was done in advance on line.

David Janeiro

Parts counter were great. Guy went out of his way to help find a comparable part, while the others just sent me on my way. Definitely friendliest of the north del jeep dealers.

Reno Roberson

Nico and Tommy were absolutely awesome they made my car purchase the most enjoyable I’ve ever experienced

Ryan O'Neal

I scored a sweet truck with the help of an awesome salesman named Joel who made sure I got all the options I needed and paired it with a killer deal! Thanks guys!

Rick and Allie Suminski

Ask for Shaq! After shopping alot for a car like 8 different sales guys, Shaq was the best and got us to buy a great minivan! We are so happy with him and everyone else involved with helping us buy a minivan!

Dave George

Excellent service!! Helpful in ordering and very knowledgeable about all of the vehicles.

Rosanne DellAversano

ABSOLUTELY HORRIBLE!! I have a Fiat 500x. The daytime running lights & parking lights indicator came on when I started my car on Thursday evening. I called service Friday from work, and was told I could drop it off but no one could look at it until Monday. I drop it off early Saturday morning, explaining to the service rep that I called, etc. Monday comes around, and I hear nothing from Carman. Tuesday morning I called to find out the status, and by the confusion in the reps voice, it sounds like they have no record of my car being there. The only response I'm given is, "We'll try to look at it today." About 20 minutes after that call, my phone rings, and its Carman service. I answer only to hear, "Hi, Mrs. Porter...". Wrong! The rep has dialed the wrong number. I went to Carman from work on Tuesday to retrieve my car so I can take it elsewhere. When given the key, it has no work order tag on it, and I found the work order hang tag under the front seat. Best of all, there's damage to my front bumper. This is the latest in the Carman service saga. My previous experiences have been just as bad, including them ordering a new door handle, never contacting me when it came in, me calling to find out what was going on, being told to bring the car, only to be told they couldn't find the part. That took another 2 weeks to reorder and fix. Or, how about the fact that I needed my radio replaced when the car was only a year old, and having to wait 3 weeks for warranty approval & part ordering. If you don't want to repair Fiats, even though it was purchased at the dealership, then just stop doing so and tell people to go elsewhere.

Jesse Payne

I’ve purchased several vehicles from these guys, as well as referred friends and family. They always do their best to take care of you, and the sales manager Bob is easy to talk to and always seems happy to help do whatever it takes to make things work out the best for everyone!

Mary Benjamin

Shaq was very helpful in helping me get a brand new SUV instead of a used one, even though I didnt intend to get one today. The other staff was very friendly and the place was nice and clean.

Joey

Words can’t describe how helpful Joe and Anthony were to helping get into the truck I’m enjoying now. Definitely recommend this place to anyone in the market for a new or pre-owned vehicle

stucco inspect

Very nice service department, friendly staff

Amanda Bowen

Thank you both so much! Made my experience so fun and not stressful at all. Can’t wait to cruise around town! Thanks again- you’re the best!

michael cochran

Daniel Gayton was a great salesman, made my experience at carman Excellent!

Tyler Malia

The salesmen Rich S. as well as GM Joe were an absolute pleasure to deal with. They made quite a few accommodations and made for a very happy customer. Would recommend these guys for any new car purchase.

Randy Smith

Our purchase was back in mid-May, but I purposely held off in case there was any follow up that was needed and all I can say is it was a great experience. My salesperson was Justin and he was engaged in all I was discussing, helping me where it was needed, or explaining carefully when I was either asking a bit too much or getting lost in what I was saying (yes, it happened). We bought a used T&C and there were a couple things that did need some follow up and the availability of a set of an item put Justin in a bit of a bind - which I understood - but Justin saw it all the way through and got it taken care of. So far, almost a month-and-a-half later, we are still very happy. Thank you!

Junior Yi

Refused to give me a refund on a faulty starter they sold me. Starter was only 4months old.

Kimberly Williams

I had a great salesman, Shaq, who was very patient and accommodating. Thanks for your great customer service and follow up!

Sandra Evans

Anthony Brown was patient and very willing to provide answers to my questions. There was no pressure to buy. Anthony will be the person I refer friends and family to. My experience was excellent!

Andrew Maynes

Ask for Tommy Macqueen he will take care of u

Brionna Waters

This is my first time writing a review but this is the worst car buying experience I’ve had yet! I love my 2014 Jeep Cherokee but the process has not been easy. I was told my tank would be filled up when I got the car and it was not. There was a nail in the tire and I caught a flat and had to fix that myself. I’ve had to go back multiple times because the salesperson didn’t have all my paperwork (I will keep his name out of it). Then the order for my tag was NEVER put in until I called to ask about it. My temp tag literally was about to expire and so the clerk said she would mail me a new one closer to the expiration date, while she put in the order for my tag. She never sent me new temp tags! So the temp tag I have on my car is currently expired and I can’t drive anywhere. I would not recommend Carman dodge dealership!

Noah Campbell

My buying experience was fantastic from the Salesman (Richard) to the Sales Manager (Bob). They did everything possible to get me into my dream truck. Thank you Carman Dodge!

Robert Vanzandt

Well I had a great experience with everyone that help me get in to my new truck . Anthony brown was not my Original salesman. but the salesman that I was talking to on the phone didn't stay late like he said he would Nor did he say That the truck I was looking at was sold that being said!! Anthony Brown and the sales team stepped up and made everything right. Anthony took the time to find a truck that worked for me and got everything taken care of nice and smoothly he even came in on his day off when I finally picked the truck I Wanted to make sure all the paper and to make sure it would be ready for me to pick up the next day . So thank you Anthony and the sale team for make a bad start work out to a great one. Anthony and the sales to Went the extra mile to make everything right.

Steve Harrington

It was an efficient and wonderful experience!! Brandon was easy to work with, and even after we chose one vehicle and went through the whole process and at that point changed to a different vehicle, he was happy to make the changes with a great attitude. He and the management staff were excellent and the whole process was very quick. I would definitely buy from here again.

Maureen Riley

Daniel Gayton was our sales consultan. He went above n beyond.Still impressed the length he went to find us exactly what we were looking for..Very satisfied customer

Gerald Turkel

We purchased a 2018 Chrysler Pacifica at Carmen Chrysler Jeep Dodge. We had an excellent experience. Anthony Brown was extremely knowledgeable about the vehicle, took as much time as we asked to show us the vehicle's features, and was patient and courteous. He took time to help us transfer our auto insurance to our new vehicle. We had good experiences with everyone we dealt with.

Mike Saylor

I would like to thank everyone at Carman Dodge, especially Tom, Dave and Nico for all their help with the process of leasing our new Dodge Ram and trading in my wife's KIA for a new Jeep Renegade. The process went smoothly and the guys busted butt to get us the best deal possible. Thank you to everyone their for their hard work and dedication to have us walk away happy.

Anthony Volpe

Another great experience with Carman, I was greeted by Anthony B. who was super patient and was all game for me wanting to see 15 different cars over the course of two days. This isn’t your typical car dealership with the pushy environment and Anthony B. is an outstanding salesman. Non-pushy finance area, friendly GM, etc, etc. Couldn’t be happier with my purchase. Thanks again

Elizabeth Ann

Tom was great; he got me into a great vehicle at a price I can afford. It's nice going to a friendly dealership where they're willing to help you, and not pushy at all.

Jim Bauer

Awesome staff and a terrific experience!!! We looked for several weeks and shopped multiple dealers.. Carman was the only dealer willing to work within our budget. Can’t thank them enough!!!

James Williamson III

Smooth during the sales process but when I came back to talk about a glitch in the radio of our Jeep Compass they want me to pay a $125 diagnostic fee. There is a well known safety issue with the radio weather pop-ups that causes distracted driving and hopefully not a crash for my and my family. I expect a little better from you guys after the sale. This makes me never want to buy a Jeep again and it makes me want to tell my friends and family to also never buy a Jeep, Dodge, or Chrysler again.

Michael Bennett

Me and my wife went in to Carman CJDR looking for a family car. We are expecting a child in the beginning of 2019 so we needed a safe family vehicle. We sat down with AL and our experience couldn’t have been better. AL was very professional and really cares about the customer. If we would ever be in need of a new car, I would go back in a heartbeat. Thank you!

Lesly Fahy

Everyone was so professional. They took the time to explain everything about my vehicle to me. They got me in and out in a timely fashion. I will go back when my lease is up.

Sweetnothingx .

Joel cardona was very helpful and polite. He guided us to the right vehicle and made our first time buying process easy and fun. Will definitely be buying from Joel again!

Michael Koch

No pressure and a courteous professional staff. Great experience! I love my truck!

Kayla Winder

This was the easiest experience ever! Blane was pure awesomeness. He happily answered any and all questions I had. I’m a pretty picky person, and he made sure I was completely satisfied (even hanging out in the freezing cold while I tried to make up my mind!). I’m so happy with my new Jeep! The next time I’m in the market, I wouldn’t dream of going anywhere else. Thank you, Blane! If you’re looking for a new Jeep, come here - you’ll be so glad you did.

Christine Rawak

Joe, John and Al did a terrific job listening and understanding what I was hoping to accomplish and they knocked it out of the park. Thank you all for taking such good care of me and ultimately my family!!

Mallory Mason

It was an amazing experience from start to finish. Tommy was very friendly and helpful could not have asked for a better time buying my first car! Would def go back and tell others!

Gena Conway

Blane was so helpful. From the second I walked in until I left he explained everything and did his best to give me everything I want it in my jeep. I am very happy with the service I received from him and everyone else at the Newcastle location! Thank you, Blane!

Loren Copp

Mike Brooks and John Mayberry were professional, personable, and efficient. They got us in and out quickly, with minimal waiting. The matter of coming up with a final price was considerate, transparent, and quick. Mike worked hard to give us the best number he could offer, and was clear when he could go no lower. From handshake to driving away, three hours.

Heather Lawler

Steller is back at Carman!! And I just had the most painless experience leaarimf my new challenger. My family has only dealt with Dave Steller at Carman Dodge for the last 10 years and would go no where else. Best price without a fight. 5 stars hands down.

Katie & Sean Brown

I purchased a 2018 Ram 3500 on 4/20/19 from Dan and Bob Weiss. They made the purchase easy and painless. Bob addressed all concerns that I had regarding recalls and equipment. I will definitely be back again for another purchase. Sean Brown

Dan LaVerghetta

Had a great experience with buying a used truck. Joel and the crew at Carman were awesome

Steve Hardy

Always Great Service. Thanks again Tony