Reviews of Car Zone (Car Concessionaire)

Christopher Jackson

I am disgusted with Car Zone now they sold us a car that was severely rusted. It breaks down in less than a month. They tell us to tow the car to a reputable shop (at our expense) to get work done and claim to help cover what was not under warranty. The shop does the work under warranty and replaces belts and a water pipe issues very critical to driving the car as their condition was deteriorating. Now they tell us the work was unauthorized, overcharged, and unnecessary and would have been done at a daughter shop that was near by towed under their expense done no charge by them. They will not foot the bill unless we decided to renig on previous work they promised to do. I have the parts that were worked on they refused to accept that the faulty condition was preexisting even stating that it happened under the less than month period we owned the car. They are con artist and when asked would not provide me with a form of higher management claiming I had reached the top when I discovered the president of the company was not whom I was speaking later.

Rosie Anderson

My salesperson Bobby is really awesome. It is my opinion that he is unique, in that he actually cares about his customers. I had some issues and he was right on it.

Joanne Davis

Salesperson very anxious to make a sale.

Sonja B

It was a wonderful car buying experience.

Renee N.

I called car zone, and I was greeted so nicely on the phone . I explained my situation to Brian and I felt so helpless like I was out of luck. Brian simply said be more positive don't be so negative, he told me that they would get me into a reliable vehicle ! He went over my info, and said he would call me back in 15 minutes . He was very prompt called me back and told me i was approved I was so excited . I went in to car zone 3days later . My first question was are you guys gonna tell me what vehicles i can get . The response was NO you choose what you want, a big smile came across my face, and I chose the vehicle that I wanted . I would recommend Brian to anyone who is looking for a car he is SO NICE, and FUNNY and he does not pressure you at all about getting the car ! I enjoyed every second while getting my paperwork ready for my vehicle ! I'm in love with my car and the best part is that I didn't have to settle for any old vehicle ! Thank you, idk what I would have done !!! If your looking for a vehicle, go to car zone . If they could help me I'm pretty sure they can do the same for you !

Jonathan Terrell

Great Experience! Friendly Staff. Didn't expect to get a car that day and left with one.

Bill Marker

Great people and great inventory.

Margie Sakr

Cars are over priced

Kelly Stapleford

Pushy sales people rushing me

Beth Kollar

My husband and I stopped in to test drive a car, spoke with salesman, who refused the test drive until we gave him all of our personal information to process and complete loan. We refused. Why would a company expect to abtain SS #, employment information, ect. When the customer doesn't even know if they want the auto? Shady business!

Hank Worrall

Why would you close at 5 on a Saturday on tax season

Tonya C

I walked in not expecting to but hoping to buy a car. The staff is great! Bobby really worked with me and helped me get a great car! I'm very pleased! Thank you car zone!

VintageGypsyQueen Gonzalez

The Toyota i got from here runs good and efficient and cars i got here in the past ran pretty well

lydell walker

Disappointed

Carols Sampson

They sold us a lemon ... our first car experience ... we didn't know better ... sold us a car with the engine ligth on saying "oh is missing a piece that is been ship and we will put itnfor u this week .. "purchased the car ... a week later they call us saying the part is here so I drop the car off engine ligth is off now when I pick the car up .. 24 hr later ligth comes back on .. go back to the place after scanning the car ... catalyst converter mess up .. (obviously all they did was re started my car so the engine ligth will go off for when I pick up the car ).. I went and spoke to them about it ... exactly a week after purchasing the car .. (they respond .. oh well .. that isn't cover by the insurance you would have to fix it on ur own ).. that's a shame .. we didn't know better about cars ... and end up paying 28000 for a car that should of be 15000 ..

Lisa Olechny

Bobby is AWESOME! Very patient and understanding. Recommend!

Jennifer Ramos

Okay so I went in and I was a pain in the butt lol but they worked with me so much I really appreciate eveyone that helped me and put up with me I just needed to have a car that worked for me and my family so yes I'm satisfied now thank you all

allen MacDonald

Expensively overpriced - gouging those with bad credit....cars are double blue book prices!

Vee Patt

I was a little weary about going to Carzone only because I've heard horror stories about them. But as soon as I walked through the door, I felt welcomed and confident! Bobby helped me every step of the way. I purchased my first car from them and I can see myself purchasing my second car with them as well. As long as you make your payments on time, there will not be a problem. They worked with what I had to offer and got me the car I wanted and I love my car! I would highly recommend this dealership if you're purchasing your first car! I'm also very grateful that I get to improve my credit. Thanks again, Bobby! :)

Matthew Elliott

went to buy a second car from there since we had good luck with the first, Kathy and Veronica worked on our behalf. We were treated horribly and shown two POS cars. Not the treatment you would expect for repeat paying customers.

Jeremy Ray

Recently I was put into that predicament where a new car is needed. Bobby was my salesman and he completely wiped away any stress in the whole process. He was very thorough with all the details of the deal and I feel like I was treated very fair. I love the car I purchased and happy with the price. Definitely give this place a go for your next car, 100% 5 star service!

LaShelle Thompson

My experience with CarZone was a pleasant one. I applaud Bobby for keeping in contact with me throughout the years to keep me informed about competitive specials. From the start of this experience he made it a pleasant, quick, and honest one. Even with him being overwhelmingly busy he made sure to handle every customer with the same enthusiastic and kind attitude. The general manager, as well as another coworker were kind and helped out a bunch too! So far I am in love with my new focus and extremely grateful! Thank you Bobby for all your hard work, and thank you to the CarZone team for such an excellent deal and an excellent car.

nova griffin

worst company ever and the banks they work with too. have bad credit and first time buyer bank backed me up to 14k and car zone let me take vehicle home . next day bank denied me and car zone literally put me on the street. so happy it didnt work was able to go elsewhere and get more for less. much less. i would not recommend to go here and def not for your first car. and to mrs brown to back up her experience brian plays like he knows what he is doing but in fact he doesnt also they all played the whole "we wont make any money" throughout the whole process. if you all want a real car that works for cheap with no problems and without the hassel go elsewhere.

Richard Hamilton

$300 down payment turned into $1000 had to bring vehicle back to have it worked on it Sat there all day made me miss a days work now brakes are making a horrible sound and check engine light is on its only been 2 days since they worked on it. not to mention vehicle was double the price which they didn't mention until I already gave them a $1000 try somewhere else. Not happy at all

Marie Harmon

Awesome customer service.

jackplier gang

I was told I could get a car with $500 down then a week later told I could get a car 0$ after I went to another dealer

CosMUAtology

I was just in a car accident last weekend. I knew my car was totaled and I don't have good credit AT ALL... I was looking though google for buy here pay here places around me and found car zone online... I submitted my application online and went in the next morning... To my surprise they actually found someone to finance me!! I walked out that day with my newly used 2015 kia optima for only $1,000 down, extended warranty, AND gap insurance for $400 a month but they had several other VERY nice cars I could have gotten in for waaaay less down and cheaper monthly payments.. I chose the Optima because I liked it the best and ive been wanting an Optima for about 3 years now so why not go for it since it was approved... right??! Excellent service from Mr. Bobby (my salesman) at the dover, de location... He made everything work for me to get what I wanted!! Thank You Very much Car Zone and Bobby! I'm a happy Car Zone customer!!! -Danielle

Laurie Baez

Veronica is A Plus, pleasant, sweet and knows her business. We chatted while we waited for paperwork and it made it a nice and easy transaction.

Nan Mulligan

I have had nothing but a great experience with these people. I shopped around and ended up back at Car Zone with the SUV of my choice. Bobby is very helpful and patient. I recommend them highly!

Darlene Sterling

They took a chance on me and I'm SO happy! !!!

Lita Austin

Bobby is the best!

Megan Rock

I would recommend Car Zone. Bobby was awesome and very friendly. This was the best car buying experience we have ever had.

Kenneth Banning

I am happy to say overall my experience with TheCarZone in Dover Delaware was exceptional. I bought my first car here almost two weeks ago. The staff is friendly and out going. They did everything in their power to help me get a vehicle. I will be going here for my vehicles from now on. I purchased a 2008 Hyundai Sonata GLS and it's everything I could of asked for. There are plenty of cars to see here. My sales rep is named Bobby. If you are in need of a car head here and ask for Bobby. Tell him Kenneth Banning sent you.

Wade Knight

Very great deal

Frank Kemp

Great service! Just bought a Dodge Grand Caravan from them and they worked with me really well. No headaches, at all. Got my perfect car from them. When you go be sure to tell them Frank Kemp sent you!

vivian greene

My daughter got her car from there

KUNTRY DRIPP

Friendly and Informative staff... They work hard to get you in the vehicle of your chose...

Johnny Woods

I called one morning with and spoke with Veronica. She was very helpful and walked me through the sales process on my lunch break at work. That day after work I signed paperwork for a vehicle and it was pleasant and painless. I definitely recommend seeing the sales team.

dan gassaway

We had an absolutely amazing experience at carzone!! This is the second vehicle we have purchased in the past year. One for our daughter and now for us. It was a seamless process and Veronica had everything done before we arrived!! Highly recommended going to carzone, ask for Veronica!!!

michele blevins

Had a great experience. Veronica was very helpful. Love my car. Thank you.

Jerica Greene

I just wanted to say I went kind of discouraged since this is my first own vehicle. Bobby was very informative and helpful. When my hose popped off they got to working on my car and fixed it immediately. Thank you CarZone

Patricia Castle

Excellent customer service from Bobby! I never thought I’d be able to buy a 2014 Car with my credit. I was looking at 2006’s on-line but Kathie worked her magic! I love my “New” car!!

Charlie Footz Wilson

Second chance financing.....extremely high APR

Ciara Smack

Went into the dealership on Saturday to get pricing on a car for my daughter. Didn’t need a loan was going to pay cash, however not one person came out from the back. 4 customers were in there and the employees were in the back having personal conversation. Not one person came out to greet meet and provide me with service. Unacceptable!!!!

Drew Salmons

If you have bad credit they'll help you get into a car

Samuel Perry

Helped me get a vehicle (Bobby), he was great and extremely helpful and understanding (Two stars for him). His management Kathy is very rude and nasty. They say they will help work with you but ultimately they dont. Try to talk to owner but they refuse to give you the info and they act like they cant talk to you and treat people with respect. Do not go there!

corey stoner

Best place to get a car from would finance another car if I had the money to love this place and staff is great and very friendly and helpful

Ms. Brown

First off I road over a hour to get to Carzone in Dover De. After speaking with Brian the Manager on Monday about purchasing a small car for my son that attends college. So a expensive car is not needed. Just a reliable one. Ok.... We saw a car that fit out budget, kept an eye on it for several days on Carzone's website. When we get there we were welcomed to the car lot. And our sales man was nice enough. The problem came after we finished the paper work & went outside to the car my Son wanted. And we were quoted a totally different price then what was on their website . The web price was $5485.00 & they quoted me 8895.00 Now.. My family & I look at each other & my son pulls up the website to show the price. Now our car sales men, & his boss with another gentleman huddle together. Because they stated the car was marked at the wrong price!!! What! Its been up there for days!! And you didn't realize it!!! Now you can't honor that price because as Brian stated he wouldn't make money if he did!!! I'm really disgusted no honor among thieves.. I wouldn't give them .05 cents of my hard earned money... I have a camera shot of the original website price I'm calling the better business bureau on 5/11/15. Just to complain because its my right. And they shouldn't disregard the consumer & place fraudulent prices on the website. In closing we weren't even 1mile down the road & they changed the price on the website... No Class!!

Jessica McGinnis

Car Zone is the best place to go. My husband and I just bought our second vehicle from them. Bobby is an awesome car salesman. He tells us straight from the door of what we need and we had it or they worked with us . This is the only car place that we go to for our vehicles. Bobby and Cathy always work with us. We will be back in a couple years for a third vehicle if we need it. They always done us right.

Jason Movsesian

Ad says buy here pay here on turn downs. I had the cash but they refused to sell me the car saying they didn't have any BHPH cars left. I saw 3 in the ad that were still on the lot. 8/26/2018 Well I took another shot at Carzone. Apparently I was talking to the wrong salesman. This time around Veronica helped me with my needs and got me the car that I wanted without any problems. If anyone wants to buy a car go see Veronica she is very professional obviously cares about selling cars more than the other guy did. They have awesome cars very reliable cars. I will only deal with Veronica in the future.

Vickie Duncan

My experience with car zone was to say the least GREAT the salesman Bobby was so helpful I literally felt like I was sitting with a friend chatting about a car. The process from start to finish took really no time, and after several mishaps with my credit, they were still able to get me financed. I will be returning to Car Zone for all of my vehicle purchases, and will be recommending them to everyone I know.

Kristina Anderson

From the initial phone conversation to completing the final sale everyone at Carzone was amazing. Veronica, Kathy and Bobbie were friendly and understanding. I would definitely recommend them, especially to people whom have issues with their credit. I drove away in one of the nicest vehicles I have even owned despite it being a used vehicle. That says a lot since I've always driven new cars.

Walter Morton

So I must say I went to different dealership but haven’t found one quite like this one my saleswomen Veronica gave me choices and gave me plenty of options I like how awesome they are this is my ideal place to go if you need a car or if you want a hot ride she worked with me she help find cheap insurance for full coverage I would definitely rate them over 5 knowing my credit is bad and it says bad credit no problem and that’s what they mean Veronica you rock

Ultra Is too much

My husband and I have purchased two vehicles with Bobby Moseder from car zone. Great experience with both purchases, highly recommend them.

Kristina Young

After a divorce and 2 repos ruining my already not so good credit, I gave up on ever thinking I could get a dependable car. But I stopped in anyway just to see. I'm glad I did! I was approved through the bank and got a beautiful 2014 Ford Fusion that was up to date with the times! Veronica was very knowledgeable and understanding of my personal time as well. She and the staff are willing to HELP you instead of turning you away! I'm on the road to building my credit...litteraly! Thank you :)

Will Liston

This place is a total sham... They get all there cars from auctions DOUBLE the price then when they finance you add 100% to the top so you end up paying QUADRUPLE what your car is worth. Here is my story.... I'm looking online at some used cars in the area. I find this little dealership that has a pretty legit looking website with a "Buy Here Pay Here" option. I fill out the finance form and a few minutes later get an automatic e-mail saying that I was approved for financing. They called me at home multiple times and at work once or twice with a telemarketer attitude. Finally I give in an go to Car Zone two weeks after I filed the credit app. I walk around the lot for an hour or so with no help so I walk in and ask to test drive a car. They car I wanted to drive was being sold. I then asked to drive a few more. Finally I settle on a Chrysler 300 Touring Valued @ 13995 (2k above Blue Book). The car shuttered and needed an alignment/balance job done they said they would put it in writing that they would fix it. I said fine. Then they shipped me over to another salesmen who is like the deal closer or something. Ready for this??? He shows me the financing "Deal" which was $386.00 for 54 Months... Do the math I would have paid $20,844 for a car they probably got at auction or trade-in for less the $8,000. I looked at the guy an laughed in his face... I was like are you serious lol... I don't need a car that bad I kept saying "I'm Good" lol.... He said let me go talk to the girl you are working with originally. He walked into a back room and spoke loud enough to make sure I would hear. The three people talked and kept saying things like "This is the best deal he will get"... "We are the only place the will finance him, is he crazy". Then the guy walked out and was like the manager said "There's nothing he can do there is no better deal". No better deal??? Lets see a $13,995 car with me putting 3,000 down that makes the loan $10,995. After it was all said and done it would have cost well over $21,000....That was never a deal in the first place it was highway robbery crackhead prices. LoL... I've heard horror story about this place but come on Car Zone $21,000 for a 2006 Chrysler 300 Touring with 80k on it????

Becky Burnett

I had divorce credit (which is not great) so my car buying options were very limited and went to car zone. Victoria was absolutely amazing. She didn't pressure me at all, was friendly and personable and went straight to work to get me into a good car. Ended up getting a better car than I expected. The whole process took only about 2 hours and I drove home in my new car. All of the staff were friendly and welcoming. I highly recommend.

Stephen Campbell

Amazing customer service and they are willing to work with you on price

Theresa Faust

Veronica was such a tremendous salesperson to work with during the recent purchase of my 2007 Jeep Commander! She made the process so quick & EASY with her a great personality. Veronica, and CarZone made car-buying a pleasant experience, and it's not often you get the chance to say that!

T Wal

Great customer service from all reps. Veronica is the best, Thank you for all your help

Amber Hamilton

My husband and I went to get a vehicle and it has been a long time since we decided to buy a car with payments. But we gave in and went there and have no regrets. Veronica was very helpful and I would recommend her to anyone who goes there too buy a car. Thanks again for everything keep up the good work.

Honey Bunzz Vlogs

I worked with Veronica and she was Awesome! She went above and beyond to make sure my buying experience was a good one and ensured I drove off the lot with a car that day! Thank you!

Katie Cummings

Awesome experience with Bobby! We were in and out of there in a Brand new car in less than 2 hours! We had spent 2 weeks prior at dealerships getting the run around and coming home with no new car.. so excited to be driving my new suv from Car Zone! Thanks again Bobby!

Holly Hogarth

Very friendly people, nice cars, they really do help u no matter what your credit looks like. I didn't buy a car but when im ready to buy I will be back.

tine johnson

I was told down payment might not be more then 200.00 i get there and its 3000.00 to put down. Also when i got there first thing the next day the car that was being advertised and that is still on there site is not there. We even told the salesman that i didnt want to come up there for nothing and explained my situation. Thats a salesman for you lol

La'Vonya Scott

This was terrific! Veronica you are si amazing and also the staff. My kids were a lil wild lol but besides that everyone loved them and we enjoyed ourselves!!! Thank you soooooo much again!!! Def a GO TO!!

Linda Barkley

Great looking vehicles.

Adam Wilson

What a waste of time. Came here to try and get a side car. Once they seen how much money I made they wanted me to put down a lot of money on this used car. They must thought I was dumb and just wanted to throw money away. False advertising. Take your Business to another dealer that stands behind there advertising.

Sherry Murray

I had the best experience. No pressure. I just knew I wouldn't qualify to get financed but I did. My salesman Bobby and the sales manager are the best. They worked with me and I came home with my 2012 Nissan Versa. I would recommend them to anyone looking for a great team of people to help them get on the road

Joanna Daneman

Helped out, great staff

Kelly Simmons

The fact that they specialize in subprime loans for people who can't get regular loans should be enough to make you run and run far.

Talia Mone' Sykes

I thought this was going to be like every other car place . Needing a high amount of money to even be considered to buy a car. But it wasn't they not only made my down payment reasonable but they took my trade-in (which didn't even run) and made that the bulk of my down payment. The staff is friendly, funny, and understanding. 5 Stars all around the board.

Jennifer Babcock

My husband and I went there to buy a van 2 weeks ago and everyone was great we dealt with Veronica and Kathy both very friendly and great. Now we did have some concerns with the van and addressed them and they were more then willing to have the repairs done or to put us in another vehicle. Well we opted for another vehicle and my husband is there now finishing up the details seems like everything has worked out great so far will keep you posted. Now we did our financing through a national lender not in house so not sure if that makes a difference or not but either way these people seem great!

Jeffrey Parker

Didn't help

Kathryn Burritt

Excellent dealership. They were organized and accommodating. Highly recommend. They helped me get in a great vehicle after a divorce ruined my credit.

Schmar Simms

It was very nice everyone was very nice and very respectful and very helpful

Jake R

Great experience , ever greater car .. Thanks for the quick service .. You made it so simple .. Thanks A Million Bobby and Kathy . People will be coming your way for help getting started. I trust you'll take good care of them ... Thanks again Ya'll Jake R

Carl Owens

I absolutely love #CarZone ! After explaining goals and showing a few pieces of paper, Bobby Moseder showed me my options that were in my budget. One of the cars, a KIA Soul, I didnt imagine would be an option for me with such a low credit score. However, I was wrong. Within what seemed like minutes I was in a new reliable vehicle. Along with alot of help, I'm sure. Without the financing official, Katherine, I wouldn't have such reasonable payments. Overall, the folks at #CarZone are awesomely friendly, personable and great patrons of Dover. Thank You Again!

Fred Eley

I got my 1st official car (no co-signer, under my own name) from the Dover location. Veronica, Chris, and Bobby were amazing in making this 1st experience truly the best and stress free! Definitely would recommend to friends or family.

diamond foster

This was my first time financing a vehicle, I was scared and wasn't sure if I would be leaving with a car. I can't tell you how comfortable Veronica (sales professional) made me feel during this experience, I got the perfect car for me and the down payment was completely reasonable. I went to 3 car dealers before I tried here and when I pulled into the lot ,from the selection of cars I could see from a distance from the road, I knew I've arrived to the right place. I would suggest everyone to go here.

Matt Monks

Easy peasy

Liam Campbell

I don’t really think I could give this place a star. Went in to trade in my vehicle and they told me they couldn’t take my car cause of the year and mileage on the car. But yet they say on the radio commercials that they take any trade in any condition and that they pay top dollar for the trade in. The told me I would only get 300 when you look on Kelly blue book they have a car with more miles for 4,000. Sorry but we will never recommend them to anyone