Reviews of Anchor Buick GMC (Car Concessionaire)

Shelley Dougherty

service and sales are amazing!!! love doing business here!

Scott K

As a forever skeptical car buyer, I can say that dealing with the Williams' team at Anchor was a pleasure. No pressure, no gimmicks, no games. I would highly recommend working with them when you are in the market for your new vehicle.

Richard Boggs

the best

Jeremy Filliben

I had nothing but problems with this dealer since Buick sent me to them after closing Nucar in Delaware. They rarely could identify known issues and they often forgot to complete requested repairs. No service was complete without me bringing my car in at least twice. I recommend taking your car to another dealer.

Philip Sugar

First review ever. Buy an $80k car have a left brake light go out and then when the right does not only don't get a response, say sorry $650 for a Yukon Denali less than three years old. Service Manager just wanted to duck my calls. Ask him. Look me up.

Linda Williams

I was quoted a price for a repair with time of 1.5 hrs @ $130 an hour. I brought the vehicle in and the repair was done within an hour. I paid $195 for a $130 repair. I feel like I this was unfair.

Mary Graff

Nice place, very helpful

Corey Washington

I had two Issues first my Service Air Bag indicator was on,2nd the Tire Monitor System indicator was on as well! Fast forward the total cost of repairs was $650.00! Driving to work later that evening my Tire Service Monitor light comes back on,needless to say i'm not happy at all!!!

Emily Lapp

I had my vehicle serviced and was met with extremely unpleasant employees who seemed very unwilling to help. I was never given an update on my car and I was told it would be complete for me by 10:30 am, never received a phone call, I called at 11:30 am and was told it wasn’t complete. I’m so appalled by the lack of customer service here and I felt like I was a bother to them. I will never return and I’ll be sure to tell everyone I know not to as well.

m00n Ages

Fair and reasonable. Even helped me find discounts and special offers on 2 Acadia SUV's I bought there. Service has been good.

victoria shores

Cars are too expensive

James Byrd

Friendly and had the part I needed.

Michael Marshall

Service is excellent, staff is friendly and the waiting room is clean with free coffee.

Dick Mitchell

good service

Mino A

Highly recommend this place. You won’t be disappointed. I’ve done all my business with the Williams. Thank you for trust worthy business and treating me like family! The sales manager, DJ, is not only really helpful, he’s also great looking.

Ryan Pahutski

After having my GMC Acadia diagnosed to have a faulty installed windshield, I called my insurance company, USAA, to have Safelite's guarantee pick up the cost of the repair. Safelite ask to inspect the car, Anchor than told me they did not want my business and did not want to work with Safelite to check out the cause of the problem. My insurance company toed my car to another dealership. I couldn't believe that Anchor wouldn't let anyone else look at the problem, if they are telling the truth, why are they rejecting my business for?

Kathy Kopp

Excellent customer-oriented support throughout the purchasing process. Explanations of technical and safety features were specific; John Lindsey demonstrated superior knowledge of the three vehicles we considered. Tom Williams made it a point to acknowledge our needs and make recommendations. We have high confidence that we will be supported by the dealership.

Leticia Bartolo

Good

Michael Roberts

Service center staff very friendly

Jared Parker

Performed warranty work on my 2015 GMC Sierra to correct torque converter shudder. Excellent service and a job well done.

Miguel Marcial

Great customer service

Gerald Black

Steve and Jason made the process simple. Very helpful, knowledgeable about the product and personable. I highly recommend them for your next GM auto purchase.

Donna Jarman

Courteous employee and got me in and out quickly.

Barry H

Best car dealership in our area. #1

SL Troupe

Great service

Pamela Archy

I give

Linda Dudelheim

I needed a vehicle with 3rd row seating and liked the looks of the GMC Acadia. My Salesmen, Corey, was so accommodating and helpful. I needed to pick up my husband's daughter, husband and 2 small grandkids in car seats from the airport and needed the vehicle in 2 days. Corey found my vehicle with the equipment that I needed and at the price that I could afford. I got a great leasing deal for the vehicle that I got. Thanks :)

Steve Thornton

Great place, very good people! Great deals

Nick Ganc

I was sold a very rust vehicle brand new. Apparently this is acceptable. GM has a service bulletin that says it’s ok. Which no one has showed me. I’ve asked multiple times to see it. If you go online , I’ve read this is how it’s handled if you question the rust and corrosion that is very visible. Not just untreated metal parts but aluminum and painted parts. I wish I never bought this vehicle. No one will take responsibility for the problems and I’m stuck with it. The frame already needs coated because of rust. I will never use this dealership once my wheels are replaced and dealer equipped concerns are fixed. I also will use another brand of manufacture.

Tyler Creswell

Took in a 2012 Silverado for a check engine light. The truck is a diesel. Could not do repairs at this times so I got a174 fee for diagnostic. The service department explained that a diesel was harder to diagnose. I won't argue that, but am upset that I was not made aware it would be so much more then the regular fee. I have other diesel vehicles that have been there before never such a high fee, also have never told them I had to wait to do repairs.

Kevin Gibbons

Fixed whites needed to be fixed

M Fedeli

After searching the dealer exchange area and not finding the right GMC Yukon XL that I wanted, Anchor suggested I order one. Never done that before, Anchor "held my hand" through out the entire process from start to finish. A great experience to have, and even upper management stepped in to help at certain times. The best dealer experience I've ever had. Anchor just did that little extra to be at the top.

Desiree M

Great experience! I test drove the Envision back in the winter & met salesman Matt S. I liked him so much I held onto his card until this week when I decided to buy. He’s got such a great personality. He’s mild mannered, patient, he took his time to insure I understood everything, he even gave me the sticky’s for the EZ Pass. He along with Jason made this the best car buying experience for me EVER. I did visit another Buick dealership, but the service paled in comparison . If you’re in the market choose Anchor, & this isn’t a fake add this is truly how I feel. Keep up the great work.

Mark Poston

You make an appointment for an oil change and still tell you hour and half when you get here? What's the point of making an appointment?

Loni Lauderbaugh

Rotated tires without being asked to.

Sharon Thompson

Nice service great price they have

Les Huntley

I had service recently involving speed pedal sensor. Service initially over committed on timing, which left me scrambling for transportation on day 2. Late Day 2 I picked up my car and it appeared fine for approx 5 miles. Unfortunately, the dash indicators and initial car symptoms resurfaced - smh. Returned to service day 3 at 8:30 am and was told they'd know something by the afternoon. However, no calls received so I called at 4:30 only to be told they had no answer yet (doubtful they even looked at it). OK, so now onto day 4, I received late morning call that car repair was done. Picked up my vehicle only to find that in my haste of cleaning it out before service I left my ashtray which i use to hold a few dollars worth of change for parking meters (I know, I know.....shame on me) Needless to say, the change disappeared (although the ashtray cover was closed). How hard up does their staff need to be to STEAL a few dollars from a customer's car??? Didn't they get enough of my hard earned money already in the repair??? Doubtful I'd return to this shop.

Frank Campbell

Well, my first interaction was with Anchor's online rep. (Kathy)...very helpful...pointed me in the right direction...arranged a test drive...suggested a vehicle that may interest us...we actually ended up buying the exact vehicle she suggested even though I had reservations about buying a 2015 left-over...very glad we did...she handed us off to Corey Jones whom is a very knowledgeable sales person...this may have been my best experience in my life with a car dealership...this is the 7th new car for us...kudos to Anchor!

Clarence Emerson

Awesome service

Lynn Dickey

The customer shuttle service was greatly appreciated. The car had to be dropped off the night before and after repairs were completed, I would not have had a way to get to the dealership. All personnel were courteous and helpful.

Desiree Rochester

I recently purchased the 2015 Buick Encore. I absolutely "LOVE IT". The staff was friendly and courteous. They had me in and out in record time with no problems. My family has purchased cars from the Williams for many year's. This was my first and it was a great experience. Cudo's to Anchor Buick GMC Staff! :)

Alice Megonigal

My rating on my last vehicle service at Anchor Buick is low. After waiting for four hours, instead of the suggested two hour wait for new brakes - which were not on the original service list but I was told it was a safety issue to have it done, I asked the service desk when my vehicle would be ready. The Service Manager, who happened to be walking by, said it would be ready right after it was degreased. Well the next day I was running errands and when I came home my husband asked if I noticed the oil/antifreeze slick on our driveway. Needless to say I was not a happy customer. After calling Anchor Buick to complain, they said to bring it in the following morning and they would check out all the issues. The mechanic had not used the correct clamp on the bottom radiator hose. Plus the catch basin was not drained of all the old fluid material so it just dripped from my car to my driveway. What did I expect from the service department? Yes, fix the problem. But also I expected the mechanic to come out and apologize - did he? No. Then I expected the service department to give me a coupon for a free oil change since I had to make a second visit. Did it happen? No. Did they give me cleaner for my driveway? No. Who taught these men how to be good customer technicians? I've been to competitive car dealers and had excellent service even when something went wrong. Anchor should consider changing their attitude towards customers otherwise those customers will take their business elsewhere.

Tyler Reynolds

Larry and Fred did an awesome job. Communicated clearly and made the process super easy. Will definitely use them in the future.

Pasquale Amato

service was excellent,

Chas Jones

Very professional customer service. My techs were Darrick and Mark. I like their transparent style in their work ethic. The customer is informed every step of the way! Great job!

Gerald Spears

Is there another place too but a truck if there is who cares they got it To gether Nice people good people and understand people that's when you get anchor

Barbara Cullis

Friday, 9/20, I took my 2018 GMC Terrain in to have the rubber molding along the passenger side window replaced. Things appeared to go smoothly but after leaving the dealership I found the front passenger door was improperly reassembled. I had a passenger in the car who was locked in and could not get out. She had to put down the window and open the door from the outside. Saturday, 9/20, I've done some further testing. All attempts to either unlock or open the front passenger door from the inside fails. I'm very disappointed that what should have been a very simple repair has escalated to a safety issue - being unable to easily exit the car from the inside. The Service department is of course closed for the weekend so we'll need to live with this until next week. I will update this review if repairs are completed without further issue.

Dennis Webb

They were great , no pressure sales and very helpful . We have been using there service for years and never had one problem. Love my new truck.

Mayford Sloan

In my opinion 5 stars.

Donald Stevenson

Been there but has a great cars & Trucks

Sarah Z

Great experience buying a car

Julia Walls

Everyone is very professional and friendly. I was in for routine oil change services and my original sales person Steve Mahoney came and saw me and my daughter to see how I liked my purchase and how we were doing.

Anita D in Maryland

Unbeatable service! Friendly and helpful staff! I went in for a computer reading due to check engine light. Technicians swiftly handled a blown sensor which was under warranty while I visited with a salesperson who never mentioned a new car!

Brad T

Great dealership and quick oil changes.

Ed Maisonet

Topshelf service across the board.

Cher Goodchild

I was lucky to get a salesperson who had been there for 27 years. When I bought my last car I got a kid who spent the whole time asking me out Like, aggressively. (At NuCar, not Anchor / not this dealership). Corey took his time with me and let me deal with my own fact checking as we went along. I felt like I made a solid decision and didn't feel pressured at all. I am in a much better financial place - also, I have a family member and 2 friends who have purchased here with a similar outcome = happiness!

Justin Nieves

Purchased multiple vehicles here from John Lindsay. They always take care of me. When service told me they may be out of loaners, John offered his personal vehicle to me for the night. When I got there they actually gave me a loaner that just came in. Both loaners were 2019 vehicles! Awesome!

Howard Sholl

Made purchasing a new vehicle very pleasant. Highly recommend.

Vivian Sizemore

The service department rep. took me back to show me what caused the tire to deflate, told me how it would best be repaired and why it was done that way. As an older woman, I appreciated this so that I knew what happened and informed. Thank you to the service department for their service

Chauncey Boyd

Great folks to deal with. My salesman Steve is very kind and attentive to detail and all my requests! I think this is number 5 pickup purchased from this fair dealership!! Your rock Anchor!!

Maureen Winter

Got stranded and ripped off since I had no place to go, I was at their mercy

Aubrey Jones

It was very painless and worth the time. The salesperson Michael D. Leppert, General Manger, and Kathy Stromberg was very helpful and did a great job satisfying my needs for a new Buick Encore.

Gail Rando

Excellent and polite service☺️