Reviews of Valenti Volvo Cars of Watertown (Car Concessionaire)

Deborah Stange

Very knowable folks in the service and repair department. They go the extra mile to do their best for you.

Michael James

Great manager Terry

Dan Rauscher

Called and set up an appointment to purchase a CPO Volvo. When we arrived at the dealership, I entered the sales building and asked for our salesperson. We were informed she was on a test drive with other customers. No problem. The other sales guy didn't ask if he could assist until we stood outside for a few minutes. We explained to him what we were looking for and settled on one of the cars on the lot. Took it for a test drive and all was well. Back to the sales office to go over numbers. They lowballed our trade by A LOT. We had already shopped two other dealers so had an idea of the value. They wrote down the selling price and the trade on a pice of paper. We said that the numbers weren't acceptable. He went into the managers office and came back with a new piece of paper. Same two numbers, only tallied up. They didn't budge an inch. The manager was rude and distant. Didn't even take the time to get out of his chair and welcome us. Didn't bother to offer a card should we change our mind. It was surreal. We even came with financing all taken care of. All they had to do was offer a fair price. I would avoid this place if at all possible. It was meant to be however, as Mitchell Volvo in Simsbury took care of us. They were light years ahead of Valenti in terms of customer service. We actually felt welcomed and valued at Mitchell Volvo, and left the same day with our CPO XC-60..Just wish I hadnt wasted the 1.5 hour roundtrip drive and the hour wasted dealing with Valenti Volvo. Never will deal with any dealership with the Valenti name attached.

Polly Ducey

Nice customer service for the purchase of a 2018 Volvo wagon here. Terry was thorough and car was prepped for sale. I like the relationship w a local dealer for this important and secure and safe driving investment.

Mel O

I wanted an estimate, left a voicemail for the service department a few weeks ago, no call back so I tried another time but no answer. I called again this morning & spoke with someone who acted like he didn’t want to be bothered when I tried to make an appointment & he didn’t offer any alternatives when the days I asked for weren’t available, plus their service hours seem very limited. You’d think they’d want the business of a new customer but didn’t act like it so I made an appointment with Gengras Volvo, which is further away but their customer service definitely surpassed these guys with just 1 brief phone call!

Marnee Palladino

Working with Rob Juleson and his team at Valenti Volvo has been a wonderful experience (not the case with the former Volvo service location in Watertown). Unfortunately, I had a quite a few problems (mostly due to poor quality servicing from the former location) with my Volvo XC90, and because of this poor experience and because I felt like my car was a way to expensive to service, I was convinced that I would never buy another Volvo. My car currently has 109,000 miles on it. For the first 99,000 miles, it had been serviced with the former Volvo Service location in Watertown. Around the 95,000 mile mark, it seemed to be burning oil (I had to add oil to it between services) and the brakes were squealing (I had the brakes replaced with this location ~ 9 mo earlier). After setting up my first service appointment with Valenti, I asked Rob about these issues. Rob and his team got to the root of the problems right away offered me a loaner (a lovely white XC60:-) until the resolution was complete. The servicing at this brand new location in Watertown has more than met my expectations. The customer service and quality (making up for past poor quality & customer service) is exceptional! I feel comfortable calling Rob with any questions or concerns because he’s friendly, professional and cares about my car and the servicing relationship. I don't dread setting up a service appointment because for the first time, I feel like Rob (and his team) has genuine concern for me and my car (and its longevity). I'm pleased that my car has another 100,000 miles to go and we (especially my daughter – as in a few years, this will be her car) will continue to be in great hands with Valenti Volvo! For the first time since owning this car (or any car for that matter), I have trust and faith in this Service Department/Dealership. Since I had had such negative prior Service Department experiences, I didn’t really know that a Service Department could be friendly, professional and customer service oriented. To anyone who owns a Volvo or is considering purchasing a Volvo, I recommend that you set up your next service/purchase appointment with Valenti Volvo in Watertown.

Randi Karson

Great cars and great staff at Valenti Volvo Cars of Watertown. Amy is absolutely wonderful in Sales. I love my car and the service I have received there!

Jessica Lamb

I don't recommend Valenti Volvo. I originally had an appointment with Michael Parrell at the Valenti Volvo Dealership to look at this vehicle but he was very rude to us and didn't even give us a chance to purchase this vehicle, made us feel as though our trade in was nothing and that we didn't know what we were talking about, he wanted to try and sell us another vehicle, wasn't interested in what we wanted as customers. He basically was pushing us off of the Volvo we wanted to try and sell us a Volkswagen which we had no interest in, mind you we drove 1 hr and 30 mins to look at this vehicle. We requested to work with another salesman and met with John Gehm from the Volkswagen Dealership next door who from the beginning treated us great and took care of us. We were given what we wanted for our trade and had no hassle purchasing the Volvo XC60 we wanted from the beginning. I highly recommend avoiding the Volvo Dealership and going straight to the Volkswagen Dealership for anything.

Blayre Millo

Valenti Volvo was amazing to work with! I am a Volvo loyalist. I love the brand and the engineering of their cars. I would highly recommend working with Valenti Volvo. Casey and Terry were extremely helpful in finding the appropriate Volvo for my needs and worked within my budget. Definitely check out Valenti Volvo!

John Janicek

Excellent website for shopping for late model Volvo parts. Pricing is excellent too and parts were delivered quickly. Overall, a very positive shopping experience

Aaron Forstrom

We bought our first Volvo from Casey at Valenti today. He’s a really pleasant guy to deal with and is great about talking cars without pressure or sales tactics. 100% pleased with the experience and the car is amazing so far.

Steve Hamburg

I drove 60 miles to lease a new S90 with this dealership, and it was totally worth it. Price and service were exceptional. I'd shopped around at around 10 different Volvo dealers, and Valenti was the best. Highly recommended.

Craig Grannan

I just recently went through the process of shopping around for a new 2017 Volvo S 60 T5. After 3 different Volvo dealerships I felt like I hit a brick wall. Not one of them was willing to budge on their prices. I figured I would try the internet and search outside my local area. I am glad that I did! I found the same car that no one was willing to budge on price, "Not even a nickel one dealer said", for $1200 dollars less at Valenti Volvo. I received the warmest welcome of any dealership that I went to. I was a little worried about the appearance at first, that was until I went in and met the great team of guys there. They explained that their new dealership is currently under construction and not quite finished. Their location is temporary but the staff definitely is not. The day I picked up the car, they were there to help every step of the way to answer any question that I had. Todd in sales and Terry the Sales Manager were a pleasure to deal with. I have already recommended them to 3 friend of mine. Thanks for the great experience guys.

O I

Bryan was honest about the CPO car’s history. Carfax didn’t show it was a former rental but Bryan told me it is because I told him I’d prefer a car that wasn’t in the rental fleet before. He could have just kept quiet and sold me the car saying that Carfax doesn’t mention anything about it but he just did the right thing. I really appreciated that. I later changed my mind about avoiding ex rentals, by the way; as long as the car is in a good condition, I’d still consider it. He’s sent me numerous pics of any wear and tear (I was located 2hrs away) and described the car accurately. He responded to my inquiries in a timely manner. I never got a chance to visit the dealership and eventually went with a different brand, but if I were looking at Volvo again, I would go to Bryan at Valenti first.

CHARLES N JOSEPHSON

Gave me the best price around. Michael was great to work with

robert phillips

good place to do business with. easy negotiations and very helpful. I would recommend valenti volvo .

John Michael

Excellent customer service. Ordered a very rare are for my 2012 Volvo S60 & Valenti was one of only 3 places to have this part in stock. FAST SHIPPING too... I'll be back for sure!!

Mary Lou Prunty Bodenlos

Efficient, quality service.

Mark Donohue

Terrible customer service. Purchased more expensive car. Go to Danbury volvo

Pete B

2 stars for fitting us in for service. But, service manager needs serious lessons in customer service. Walked in on an angry conversation he was having. Then he was short with me, only to hear him later being nasty on phone to others. Not sure how this guy got the job. Uncomfortable to be around.

caitlin mcgonnell

We bought our new vehicle at the weekend form Valenti. We dealt with Casey Bonas, he was great right from the start, very personable, friendly, and highly knowledgeable about cars in general. You can tell he really enjoys his job, and he was a great guy to deal with. Highly recommend using Valenti and Casey in particular.

Robert Finnegan

My daughter was visiting a friend in CT (from NJ) and her car had some warning and check engine lights come on. We had it towed to Valenti’s service department. Had a call back by 8:30 on Monday and car fixed around noon. John was excellent to work with and I was in NJ so he made me feel very confident in the fix. Thanks guys!

Kimberly Robinson

Valenti Volvo has been absolutely wonderful to us. I have a 2000 C70 convertible and it needed some extensive TLC, my husband bought it used, and thanks to Robert and his team in service my car is finally my dream car. I have never experienced such amazing service at a dealership before. I have definitely been burned before going to a dealership and I was very hesitant in having to take it to one. But dealing with Robert is such a pleasant experience. He goes above and beyond to make my old girl running smooth. The service department in my opinion is the very best around and I am so happy that Valenti Volvo has come to Watertown. It is so wonderful as a woman to know that Robert is trustworthy and never talks to me like an idiot like some other service "professionals" have. They are a true gem and I look forward to having a relationship with them from now on. When my husband and I look to buy our next Volvo we will definitely be going to Valenti!

Carly Pearce

I just recently purchased a Volvo here. The Sales & Finance team were incredibly friendly, helpful and made the process go smoothly!

Gene

honest people found fifty dollars in car and returned the money

Christine Gagne

Our salesperson (Amy Ouimette) was very helpful going over various models and options during our initial visit to the showroom.

AnnMarie Napolitano

We just bought our first Volvo and couldn't be happier! The whole experience was wonderful. Thank you for everything.

Vinod Kumar

Had a very good buying experience..they offered the best price although I could see that online as well. A bit far from Hartford, but it was worth it. Since they have a new facility building and the current one being temporary, I could not see lots of options. Since i knew what I was looking for, it worked well.