Reviews of Kia of Old Saybrook (Car Concessionaire)

Hilbert Gibbs

Bad service not what that promise

Wayne Rawls

Very very Family First oriented Dealership, My 2nd Purchase from them & yes Very Very Happy 1st Purchase was a 2012 Kia Sportage & this time a 2016 Kia Sorento I really love this Sorento & Fran,Dan are a pleasure to work with.

Jonathan Moore

Right off the bat this place was awesome. No Bs, best deals of any Kia in the area. Stian Jones was straight forward with me and got me the best deal possible. No hassle, no stress, and a great experience.

Allen Ames

This is my third Soul lease and it all went very well. The only real disappointment is the the Bluetooth is not fully voice compatible with my Android phone, as the last one was. Just completed a 1700 mile drive to Texas with no problems.

Christopher Coombs

This is the best dealership I have ever been to. Thay gave the kids snacks and drinks have a nice tv to watch. Me and my wife bought are second kia here. The sales staff is not pushy at all it's very nice. Took my sister the where she got a new kia. very friendly staff we will be buying kia number 3 here.

Manijah Willoughby

I went to Kia of old say brook and met with a man named Stian Jones, he was so delightful and a great help. He was very considerate and made sure I left the dealership with a car and made it his business that I was completely satisfied with my car. Thank you Stian for your amazing customer service .

Susan G

I had a great car buying experience at Kia-Mazda in Old Saybrook. They were friendly, professional and never tried to over sell me. I love my white Kia Forte and thinks it's a great car. (used to drive a Honda Civic and think the Forte is a much better car.) Stian, the guy who sold me my Forte was terrific! Thanks Kia at Old Saybrook!

Kensu Yagami

If it wasnt for the nice salesman that had helped us, this review would be 1 star in seatd of 2. For some odd astronomical reason, this dealership requires you to get pre-approved before being able to even test drive thier vehicles. I guess 10 bucks in gas money isnt worth their time especially if you havent been pre approved. So before you walk in ask yourself. Do you want to be taken seriously as soon as you walk in the door? Or after your pre approved for a car? Again the gentlemen that helped us was very nice, but the way they conduct thier buisness isnt going to go well with most customers.

Sheila Mitchell

I'm looking for a car.

Vicki Wasserman

Bill Friskey at Kia Old Saybrook just sold us a Sorento! Bill was very thorough explaining all the features and had a great relaxed sales style. We appreciated his approach very much!

sandra negron

This dealer don't have a courtesy car, If you planning to leave your car and the car have to be for a couple days for them to fixed under warranty of the car be advise to have and extra car for you to move and go to work, specially if you live 45 minutes away from the dealer. Im really disappointed I never going to recommend this dealer. I took my car for a window motor to be fix 2 days ago and they call me and tell me that the part wasn't get there yet and I have to wait another day, I lose a day of my paid check and doctor appointment have to be cancel. I call them and the only words come out of the mouth WAS SORRY FOR THE INCONVENIENCE BUT WE DON'T PROVIDE COURTESY CARS, They fix the problem already with the sorry. My first time buying a car there and the last. A really bad experience.

Michael McKee

Great Car Buying Experience! We were looking to transition from our old minivan to an SUV with a 3rd row. While the vehicle that brought us to Kia of Old Saybrook didn’t meet our needs, Bill was very accommodating in finding us a different, and ultimately better option. The trade-in process was seamless as well. Very kind, courteous and professional!

Ihsan Yildi

Been asking for pics of the interior of one of their vehicles for days and have not gotten anything. We all know how easy that is to do so they are incompetent or lazy. Either way, not buying a car from people who can't fulfill a very simple request.

Kristin Denien

Didnt buy a vehicle but they were amazing! They answered all of my questions and seemed to be very genuine and not pushy.

Serenity Lane And Friends

Top customer service care. They got me into a vehicle I liked and worked the best deal possible. The entire staff was extremely military friendly and flawless in their service to me.

George Hudson

Stian Jones was very personable; not a typical salesman. In fact, nobody there was pushy and made the car buying experience pleasant rather than painful. Thank you to Stian for his service not only to us but also for our country.

Scott Hammer

Exceptional service and flexibility!

Shannon Wynne

I absolutely despise car shopping, but recently found myself needing to start this potentially daunting process. After reading glowing online reviews, I decided to give this dealership a try. I had an older model VW that I wanted to trade in because it required more money in unforeseen repairs than the actual value of the car. Already feeling overwhelmed by the upcoming car buying process, and on a VERY tight budget (think: recent college grad), I decided to give them a call with my specific budgetary parameters. I was immediately put at ease by the salesman’s calm, friendly and no BS demeanor. I went into the dealership the very same day and met Stian Jones in person. I can’t sing his praises enough, he is out of this world outstanding. Before I even looked at cars and got attached, he ran my numbers and got me approved for a car loan. This led us in a direction of the kind of car to look at based on what the bank was willing to approve. In my previous experiences at big name dealerships, they try to sell you on a car first and finances come second. Stian actually paid attention to my concerns, gave me several options, but never tried to be pushy. What a breath of fresh air! I ended up going with a newer model, pre-owned Hyundai Sonata and I’m in love. I was able to get an extremely reasonable APR rate, low monthly payments (even though I’m credit challenged), and a newer car with low miles. This experience was everything I could have asked for and more thanks to Stian’s attention to detail, professionalism, and outgoing personality. I was also happy to give my business to a salesman who served our country and a dealer that works with all financial backgrounds. Highly highly recommend!

William Peirson

John Coons was very knowledgeable, helpful and friendly. He succeeded in getting a brand new 2017 Kia Forte when others did not seem to want to go the extra mile. John did, while treating us fairly and with respect. I would not hesitate to recommend them to family and friends. We plan on returning when we are ready to trade in our other car.

Mrs. D

I was treated like family. No Games I love Patricia Smith.

Sarah Reynolds

My husband brought in our Kia for a grinding noise coming from the rear end. He called later and spoke to John and was given an estimate of almost $6000.00. I never thought I'd have to put that much money into my car. Least to say its not something my husband and I can afford. My husband went to pick up the vehicle and pay the diagnosis fee of $125. When he arrived he was greeted by a woman at the desk. He told her about the issue he had with the car. She told him she would look into to it and see if there were any other options available to fix the car. The next day she called and spoke to my husband and told him that the dealer could in fact get our car fixed for us for about $1500. My husband gladly accepted her offer and dropped the car off a few days later. When we went to pick up the car, much to our surprise the bill was even less than quoted! Thank you KIA for all your help. Our vehicle is now fixed and we couldn't be more thankful!!

Larry Mordarski

Bill F, Thanks so much for a great car buying experience. The selection and purchase process can be such a hassle and you actually mad enough it quite pleasant. You were great at listening to the type of cars I wanted and my price point and guided me to what I think is the best purchase I could have made. Your coordination between the service department and the business manage was seemless. I never felt rushed or pressured nor did I feel you were ever stalling. I most certainly would send friends and family to negotiate and buy a vehicle from you. Thanks again Larry

Danny Hayes

Everything's been great so far just waiting to see if we get approved

Liana

I have been a customer since 2006 and financed a lot of cars over the years, it has always been a smooth transaction. I always feel welcomed and my experience at this dealership exceeds beyond an A ++. The staff is very welcoming and honest. I wouldn't trust another place to go to when buying a brand that is safe for me and my family.

Shay Zayas

So my sister in law was leaving to collage and I needed another vehicle. I wanted to get into the rent to own program. Let me Start off with the customer service was not of the best. I stood around waiting for about ten minutes before anyone greeted me. I then waited another five minutes sitting in the waiting area with my newborn and my 19 month old who is very hyper. When they were finally ready to speak to me bill frisky went on to tell me that the vehicle we spoke about over email for the last three days all of the sudden the key had gone missing with a customer. So all I could do was look inside and not even see all the perks of the vehicle. I then went on to ask about other vehicles and bill did not know of anything about the vehicles he was just touching and guessing what each button would do to the car. I was already way to upset and turned off about it. Long story short I ended up coming back the second time to test drive the Chrysler Pacifica there were lights on and it needed an alignment which I told bill about and he said it would be handled(which never was). I came the next day to pick up the vehicle and when I got into the car the check engine light was on and the lights from the day before were on and the alignment wasn't done. So of course I say something and they say they will do it. I eventually get the car (2hours later) and I am driving an hour back home and all the lights come back on. A couple days later the check engine light came back on and I check it and it is found to be my catalytic converter. So here I am with a vehicle who I must put in $450 not including labor and oh wait!! it doesn't stop there it didn't need an alignment the steering angle sensor is going and the part for that alone is $699. All in all I wouldn't recommend this place to anyone. Responding to Ryan's comment below: I called you and it says that your number is out of service. Please Beaware of this place people do not go scam.

shane malk

Very nice kind service. They are great. I Reccomend.

Chris Donnelly

The worst dealership on the face of the earth.

Ryan Durbiano

I have had the pleasure of spending a lot of time with this dealership. Every transaction is a pleasure and the deals are always good. The Staff in sales and service is always quick to help with any of my requests. The showroom is neat and tidy with shoreline charm. They always seem to have a wonderful selection of really nice affordable used cars . I would highly recommend this dealer to all of my friends and family.

Andrea Scott

Kia is great comma John is very helpful. Skip Chuck and everyone out in the garage does a great job. Will be a repeat customer.

Stephen Bruce

Best car-buying experience ever. Great deal, professional and pleasant staff, from service to sales to financing to general manager.

Sean Boardman

Brian, once again, did a great job of communicating with me at the important stages of my service of my KIA Sedona that I had worked on. He is friendly, knowledgeable, and does an exceptional job of explaining the work and options. He is a model of what customer service should be. And I do not see that much in business that I am a customer of.

edwin ortuno

Customer service was horrible. Not an inviting environment. Would not recommend this place.

Olivia Shields

Stian helped me buy my very first car (refereed by my brother who also bought his first car with him) with no credit when nobody else would help. I absolutely love my car and I’ll recommend Stian and all of Kia to everyone I know in search of their new vehicle too.

Jerry Minchew

In regards to service, never had a good experience here, been a customer for about a year. Been in a few times for routine maintenance, few times for unscheduled service/inspection. Frequently left frustrated at service. Felt like a 2nd class citizen bringing the mazda there. One big issue brings the stars down. Brought the car in for brake service, was charged for brake servicing. Returned the car for brake problems (rattling, rubbing, springs popping off) soon after. Got a free (already paid for anyway) machining of the rotors because apparantly it hadn't been done during the last service. That's shady. Also, cant buy mazda parts from here (tried to buy a spring to fix the brakes myself), but they did direct me to the other mazda dealer, but so does google so no extra points there. Perhaps they are better with Kia? On a positive note, I ran into 2 people who I felt like they genuinely cared and wanted to help, one of them admitted he didn't work there and was just helping out the sales staff but he still left the floor to try to find someone that could help me better. The other gave me his personal number in case I needed a ride while the car was being fixed (2nd time). It's a nice gesture... There seem to be a few good people here, they may have just had issues in the bay, dont know. I tried to think of other positives to bump it to 3 stars but I cannot. I'd have to say I disliked going here.

anthony cushman

had some snags but JC stuck it out and made sure I got the best deal possible and they have done everything possible to earn my buisness, highly recommend, tell them anthony cushman sent ya!

Regina Snipes

Thank you i love the car this my second car from them love how you as a woman can go in and not feel like you being beat thank you guys

Judie D

Great car buying experience! John Coons was pleasant, helpful and no pushy sales tactics. Will refer friends and family.

Robert Solis

Got a car here after months of searching. I didn't feel pressured at all in buying car. Jones was a great guy and answered all the questions I had. I would definitely recommend anyone that is searching for a car to go here they will end your searching.

Elizabeth Woodford

Kat is a terrific person, she guided me pratically by the hand and had so much patience with me as I went from one model to the next. She kept telling me if I had any questions to please call her and I must say I wore her telephone out. Each time we talked she was so delightful and excited to help me again. She must have showed me each model on the lot and every color. I finally decide one the black cherry sportage. So happy with my purchase. Can't go wrong with Kat.

John Planas

This is the 2nd vehicle I have purchased from this dealership and have nothing but great things to say about the dealership and our salesman John JC. We went in on a Sunday and John was all by himself running the show. There were a few customers there and he was attentive to all of us. He let us test drive numerous vehicles and we finally agreed on a vehicle that my fiancé liked. The transaction was smooth from beginning to end. My fiancé is happy with her car which makes me happy. Happy fiancé happy life. Thank You to John JC and the finance manager for helping my fiancé find the perfect car.

Fred Bejar

Look for Stian Jones, he is very helpful and does everything in his power to find a car that right for you.

Dejuan Jr

Full gas tank. Fresh car wash. and a free oil change. PLUS the managers put me on to this smart plan program they offer.

sherry carter

If the option allowed to post half of a star I would but a sales rep did greet us so that deserves at least 1/2 of a star....I digress. This was the worst car experience in my entire life ! The management, environment and staff not friendly at all. We were told about a specific vehicle on sale but on arrival the sales rep insisted on a credit report before viewing the vehicle. We had the feeling of the bait and switch program was in full effect.... Do yourself a favor and visit the many thousands of car places in the tri state area we did !

june june

Kia of Oldsaybrook is where I got my forte. From the time that I walked in the door is felt at home the service is excellent the people who work there are exceptional especially Patricia she made us feel welcome walked me through the whole process from 1 true 5 she gets a 10 the dealership also gets a 10

Christina McKenzie

I would never ever recommend Kia of old saybrook to anyone not even my worst enemy. Their customer service is well below standard. I traded my Kia Soul in for a new car and still had money on my warranty from my Kia. My husband went in to arrange it and they did 6-8 weeks. Well 8+ weeks later there was no check so I called every day for a week getting the run around about whoever I needed to talk to was on vacation. The second week of calling yield no results since the mythical unicorn Dan was always busy. Finally Dan left a message saying the check will be sent within the next business day. Well I like 20 minutes from Old saybrook and 1 week and a half later guess what no check. Don't do business with these people because if you ever need to speak with them after you drive off the lot they will be far from helpful.

Richard Pangretic

Usually looking for a new car be a long process. Having stopped by Kia of Old Saybrook was the easiest and rewarding experience. Patrica Smith was our sales person. She asked what we were looking for , and we began the search for a vehicle. From that point on it was a breeze. Found our car, talked with Dan in finance, went back next day and picked the car up. I recommend Kia of Old Saybrook to those who are looking for a vehicle. Everyone at Kia of Old Saybrook was very helpful and courteous. Thanks Kia.

ABU SHAHID

I test-driven a car, later attempted several times to follow up with the manager over the phone because I wanted to by the car, but never hear back from the manager. Very disappointing and I've decided to never go back there

Michael Paradis

Modestly quick service.

Edwin Perez Jr.

Great dealer and amazing staff. I worked with Bill and he made sure I found a car I was happy with and also within my means. He is very friendly and down to earth. Would work with him and Kia of Okd Saybrook any day.

Karrie Knudsen

Service department is great

Priss Sa

Had a wonderful experience!Rich Gadmoski is a saint and so knowledgeable!Found exactly what me and my fiancé were looking for and was very patient with our many questions will definitely recommend to friends and family.

Stephen Trojan

John "JC" is the most honest and true man you can deal with. His integrity and love for the customer is better than you will find anywhere out there. He bends over backwards to make sure that you are happy and are put into the best vehicle there. I have bought multiple vehicles there only because of JC. He is like a member of the family and one of the last trustworthy salesmen out there. Go to kia and ask for him. You will not be disappointed.

Nicole Marro

stian is the best, every time I’ve run into a car issue he’s always found a way to help me! can’t thank him enough, but overall this dealership is great & very accommodating

Kyle Kent

Our family has bought two Kia Optima's from here over the last few years and it has honestly always been a great experience. Ask for John! He's amazing. We've also been servicing our cars here since 2011 and they've always done good honest work. I've always been offered a loaner when needed! My wife and I love the place and will certainly keep coming back.

Chris Arena

Amazing experience. I would gladly buy all my future cars from this dealership. From start to finish I dealt with professional people who only had my best interests in mind. Fair, efficient and equitable, these people know how to get the job done right. I would def change the carpet tho.

Everyday world

had a wonderful experience, the staff is down to earth and willing to do whatever they can to get you driving away in a car.

Edward Freedman

Stian, my sales rep/product specialist was superlative. He provided a great sales experience, enabled me to truly evaluate the car (I was shopping only BMW's and Audi's before) and was never pushy in any way. After buying the car he was a patient tutor to a slow learner with a very sophisticated car. He's promised me as many lessons as I need and gave me his cell number for anytime I have a question. Everybody I met at the dealership were great people. I've owned many cars over the last 48 years and this was by far the best buying experience I've had.

Victoria Ferrara

We have purchased 2 cars so far from Kia of Old Saybrook. Recently we had some major damage happen to our car and we dealt with Danielle the service manager. I have to say, we originally brought the car to Executive Kia in Wallingford because it was close to home, and we received horrible customer service. I was a wreck.. As soon as I spoke with Danielle she immediately eased my anxiety with her calm demeanor and reassurance. She was extremely accommodating, I was able to do everything over the phone as we had to have the car towed a distance to their dealership. Both my husband and I were able to trust our car in the hands of Kia of Old Saybrook and we’re both still able to get to our jobs at a reasonable time that day. Danielle also worked miracles the day before 4th of July festivities commenced and got us a rental car that was provided to us for the duration of the time they had the car, which was just under a month! We got our car back and it is driving pristine. Thank you for your all around superior customer service, we appreciate it more than you know! We highly recommend this dealership. From the salesman to service personnel they are all around great people who truly care about their customers and really know how to run a business. Sincerely, James and Victoria Ferrara

Jessica Dell

I had a great experience buying a used car from Kia of Old Saybrook. The salesman Stian Jones was great- super helpful and personable. I really feel like I can trust this dealership.

Donna Yuhas

Brought my car in Friday for an oil change and left so they could take their time planning to pick it up the next morning. We got a call with a list of things that needed to be done and cost toppled 3k. Some we agreed to and some was obviously bogus. For instance I had the air conditioner serviced and filled 3 oil changes ago at another place and these guys said my AC had a bit of an odor so they wanted to check it out and refill. Stupid things like wipers which are fine and then also my power steering and brake fluid was turning a funny color and needed a flush and fill. The list was crazy and we said no except for the ball joints which I knew were due and an alignment which should have been included. Also to change the oil pan they claimed had a hole, even though I drive it everyday and have never had a spot at all. So I waited until Sat afternoon to call and say, "How much longer?" Only to be told they were gone till Monday. I called Monday morning to say I am on my way to get the car and they informed me the parts hadnt come in. I said well I will come get a loaner so I can go to work and they said they didnt have any. I called back at 1:45 and service said they were done except for the alignment. Ok, so it will be ready before 5? I asked. Yes that would be great she said, It will definately be ready. Here we are at 5:10pm. I have been here an hour, they close at 5 and I am still waiting. I would never use this dealership for anything! The only thing they ate good at is coming up with stories and making you lose a day of work. The only positive is Danielle who is the girl behind the desk is polite and takes the brunt of the negativity for the people who dont seem to know how to run a customer service business. So 5:20 I am driving away and my f'n oil light is on. Really? Now its back in the garage and they are tryimg to figure it out! Stay away from this place!

Albert ouellette

Wonderful service with Mr. Coons and others. No pressure to buy. Love our BMW!

Cheri Belz

Great service dept

Maria Amaro

Did a horrible job “fixing” my car.

Chuck Mason

Great staff and service

Justin Truedson

Don’t get fooled by these reviews. I had a salesman help me out as I’m in the beginning stages of buying a new car. He went over the features of a car I was interested in and then kept asking what car I was looking to buy. He repeatedly did this until I said I’m not looking to buy anything today and asked for his business card. He then rudely handed his card to me and walked away. Definitely will not be coming back here to buy a car in the future.

Eric Miller

Rich the service manager was amazing and very professional. Got me what i needed fast and easy. Great place great service. Thank you!!!

Sedell Hatton

Great vehicle selections!! Great Service from staff!! I recommend this dealership to all my friends and family

althea unger

Had nothing but good dealings with them.

Amber Sprague

I worked with Stian Jones and Bill Friskey and I had an amazing experience. I was on a short time crunch to purchase a vehicle. I started the process online using USAA auto buying services. I knew going in what I wanted and Stian took the time to speak with me over the phone before going in so he knew exactly what I wanted. When I arrived, there was a car parked up front waiting for me that fit EVERYTHING I wanted and more. They did not hassle me with price and they went above and beyond to ensure I walked away with a car that fit my needs. I could not be happier with my car buying experience. I have walked away from other dealerships due to poor experiences with the sales staff...that was NOT the case here. As long as the staff remains as helpful and AWESOME as they were this time, I will shop here forever :)

Jeffrey Dreimiller

The service manager at Kia of Old Saybrook answered my phone call and did not state her name or express a desire to assist me. I had paid for service the week prior and was calling to ask simple questions regarding this service and future diagnostic work. I was continuously interrupted during the phone call and never had an opportunity to fully explain my questions. The phone call concluded with her hanging up in a very rude manner after I had questioned the service I was receiving. She is an unpleasant person to interact with even in person; do not expect her to greet you with respect. I will not be returning to Kia of Old Saybrook for any reason.

Narendra Polineni

I bought the 2017 KIA Sedona @old saybrook kia ,John Coons "JC" is the honest and true person you can deal with.. I have bought vehicle there only because of JC.If he is not there I may not buy that vehicle,He responds to me even on his days off and before, during and after your purchase of vehicle. In future If I want buy a car I will call 'JC '

Andrea Buka

When I bought my Kia here in 2012 I had a great experience. Ever since, the sevice department has taken excellent care of my car. The mechanics are great and the service manager is so nice and helpful. She answers all my questions and is always so nice. I am thrilled with my car and my dealership!

Chris Cerniglia

Mazda owners steer clear of this stealership!

Mike Kennedy

Worst place to go to !! I reported them to the BBB and reported them to the DMV They sold us a car and 3 days later it was falling apart you can't trust this business at all Ryan Durbiano why are you making post on your own dealership ?? Like if you are a customer this place is a joke In response to below : Your a liar because if that was the case I would gladly have you pick it up !! Really why would anyone want to pay thousands of dollars on a car I just bought Come pick it up !! I'd glady give you the car to fix

Katie Kwasnick

Bill was absolutely wonderful in helping me obtain my first new vehicle. His timely responses and generous character made the experience great! Would definitely recommend Bill for anyone looking to purchase a vehicle :)

Craig Tremblay

I purchased a used Audi from this dealership a couple of months ago. I wish there was something good that I could say about any aspect of it. The salesman who I originally was working with was mysteriously terminated in the middle of the transaction so I was left dealing with John (JC). There were a couple of mechanical issues that needed to be fixed (gauges not working and drivetrain timing belt) both of which were promised to be taken care of. It took three weeks and two trips there after being promised that it was ready for pickup and delivery only to find out the car was in pieces and being worked on. When I finally got confirmation that the work had been completed and I could come pick it up, it was visually evident to me that the repairs had not been done, the gauges were still inoperable. Because of this deception I was skeptical that the timing belt been replaced and brought it to an Audi dealer to confirm or deny that this part had been replaced, their answer was “no it hadn’t”. That explains why I couldn’t get an invoice for the work completed by the service department when I originally picked the car up. I was told I wouldn’t that explains why I couldn’t get an invoice for the work completed by the service department when I originally picked the car up. I was given some excuse and all that John could offer me was a hand written note from the service department pertaining to the items replaced. Since then I've been calling the general manager, Ryan who is apparently “the great oz” in an effort to resolve said issues and for two months, with countless telephone messages, he refuses to speak on the matter using his salesman as a messenger. Ryan's (general manager) position on fixing bad relations with a customer is to withhold registering my car which is now parked in my driveway unregistered and undrivable. He talks a good game offering apologies and his personal extension, but trust me you won’t reach him. If you're in the market for a car and live in that neck of the woods I would probably suggest finding another place to spend your money.

Kimberly St. Onge

Great customer service between Bill, John and Fran best price for my Kia must check them out!

Sead Redzepagic

I'm so happy with my new KIA SORENTO, a sellers guys are amazing, I have good deal and I'm so happy because I make choice to pick a KIA, I can highly recommend KIA OF OLD SAYBROOK....

Lakeya Knight

I first purchased from Kia of Old Saybrook in March of 2018, that purchase was made through their credit building program the vehicle was a 2009 Chevy Equinox with about 120,000 miles. My finance agreement was set for 2 years. During that time I made all my car payments on time along with any other bills that report to my credit history. on 6/18/19 I went back to Kia of Old Saybrook and left with a 2016 Hyundai Tucson with 10,000 miles. I still owed about 2000.00 on the Equinox Kia of Old Saybrook not only paid that off but I also secured this deal with no money down! I said all of this to say this Dealership program that is offered is the truth as long as you do your part with on time payments and maintain your credit and my credit is not perfect it is something that i am currently still working on however, I have been maintaining a 100% on time payment history. So take a chance on them and go see Stian Jones ( He was awesome ) the whole entire staff is awesome!

Jon Leiberman

Bill was an amazing sales person - had great ideas. The dealership made the experience a pleasure. Highly recommend.

John Dornik

I got a coupon in the mail for a $19.95 oil change. I took my B-3000 in and got the oil changed (01/13/2017). The next morning I checked the dipstick and found the oil level was down near the bottom close to the min mark. When I change my own oil and put in the proscribed owner's manual amount (4 1/2 qts) the dipstick level goes to the full mark. Clearly, I was shortchanged by 3/4 qt of oil. Is this how they are paying for the "oil change special" ?

Doreen Kasper

Had the great pleasure of salesman John Coons, helping me purchase my car with no hassles, not pushy, showing me exactly what I was looking for in my price range~ He was right, I love my Mazda3!! Thank you for the excellent experience , we will be back!

David Jackson

I got me a car

Brad Jenkins

This dealership has always treated me and my family with great deals and service. Landon , Ryan and Dan always go out of their way to exceed mine and my wife's expectations and our sales person John is great as well as Corrie and the guys in service. I see some of the recent reviews and can honestly say furthest thing from the truth in our opinion . I can empathize if someone is having a issue however let them fix it and get it handled . We have been buying and serving our cars in Old Saybrook for over 10 years. They also helped my daughter after a divorce a few years ago when she had some pretty aweful credit were they the best terms NO , however no one else had a solution for her and only after we took her to Landon did she get a car that's still running .

Rebecca Salerno

I am 18 years old and looking to buy my first car. Today, my mother and I visited the Kia of Old Saybrook dealership and found a 2014 Ford Escape with 30k something miles for around $13,000. I was very interested and went inside for more information. The man who greeted us (I am not sure of his name, but he was an older bald man) introduced himself to my mother, but never even addressed me. My mother quickly told him that the car would be for me, not her, to which he replied, "oh," and gave me a quick glance before going to get the car. He pulled the car up front for us and kept telling my mother how great it was and all of the features it had. My mother said "it's her you have to sell, not me," to which the man became angry and muttered "well, I was." He did not once look me in the eye or address me in any way. I was absolutely appalled at the interaction and his blatant lack of regard for me, despite the fact that my mother reiterated many times that it was not she who was buying the vehicle, but myself. He lost my respect and my money the minute I walked in the door. I went next door to the Jeep dealership and fell in love with a 2017 Ford Escape for $15.5k that I test drove and then bought on the spot. The salespeople were kind and even looked me in the eye! Don't waste your time with rude salespeople who will only address who they deem to be the "adult," and go somewhere that truly values all of their customers as people.

Joe & Denise Sullivan

Kia of Old Saybrook is top notch! The staff went above and beyond our expectations to make car leasing a simple and pleasant experience. Thank you!

yesmarie diaz

My boyfriend Arthur and I chose this dealer to purchase our new vehicle. I had already been there with a friend who also purchased a vehicle and knew we wanted to work with them as well. Working with Bill was very pleasant as he delivered very quickly and efficiently. I highly recommend anyone to buy from them and if they can to work with Bill Friskey. Super friendly sales person.

Darnita

Gd service and used car variety

Tom J

Walked into the Dealership not certain of the Kia product. Met John Lombardi and he took his time to educate me on the product and the specific vehicles that my wife and I were interested in....Sportage and Cadenza. Great Dealership to work with no "having to make a sale today" mentality along with a very friendly atmosphere - Thanks - Tom J

Jason Leader

I recently had Rich, the Service Manager, help me out with questions concerning my vehicle. His knowledge, and outstanding customer service helped me to understand what was going on with my vehicle, what I should be looking forward to replacing soon, as well as suggest parts that will help me get through the winter safely. I was really worried about getting bad service and bad advice about my situation, and Rich really eased my mind. Thank you so much Rich for your work and customer service. I will recommend your dealership and especially your department, because of you!

Ay Sundara

My wife and I had a great car buying experience with this place. Our saleman which his name is Stian Jones, did not hesitate to help us. Even with our bad credit he did what he can and got us into a reliable pre-owned car. We need more business like this and a saleman that is not in it for the money. Also I want to thank him for saving us so much money with car insurance. Really recommend this place!

John Coons

I work here but I must admit this is the very best dealership to buy a car!

Marilyn Zenga

During the past few years, starting with the salesperson's knowledge and professionalism to the reliability of the Service Department, my experiences with my MazdaCX5 and with the Dealership have been very positive. I recently traded in my CX5 for the newest model after getting a letter from the dealership's manager and after my salesperson, JC, showed me all the new improvements in the car. Impressive! Once again, JC listened to what was important to me this time around and worked hard to find the right fit for me. I had the time I needed before finally getting the car. I am very satisfied and very comfortable with my new Mazda CX5! Thanks Kia Mazda of Old Saybrook.

Vidya Guruju

I worked with Kathryn Clomon. Best car buying experience ever. Very professional and she approached it with a consultative angle. Super prompt and she delivered on the exact specs I was looking for. Not sure how she did it because the Mazda inventory did not show any such car within 150 miles of where I live. No unwanted advice and to the point. Oh, and i got the best pricing

aas4120 .

The car I purchased last week is good, but the interior space is really dirty, there is lot of pet hair in the back seat, and one bee in the rear glass. The sales are nice, since they pick up from us from our place to their. Hope you can be really honest that the car you want to sell is in a clean situation! Thanks!

Mark Ocampo

Changing my review because it has been sorted by Noah.

Amber VanLew

I don't think I will ever come back to this dealership nor would I recommend it to anyone. I went into this place with a trade in that they said multiple times they would give us six grand for. I drove the car I wanted, fell in love, and thought for sure it was mine considering We had already been approved for a loan for enough knowing we would get six thousand for our van. Come Monday when the dealership sent over the agreement they only wrote the trade in as five grand not six. Upon us and our bank seeing this we quickly contacted the office. Not only did I have to call twice and then once to speak to a manager to get a call back but the manager never called. At 8pm I get a phone call from the man we were working with only to be told "sorry but as I said when I spoke to your husband and you that we only wanted to give five but we will do six if that will help." Multiple times we were told six. But I responded with "yes of course we want six because that is what you said and that is what we need for it." He says he'll get back to us the next day because he was g no to try and get us back to six. The next day after leaving messages I still did not hear from him. I called again and said I wanted to speak to a manager or someone again. He then called me back and said he would only give five. I asked him to please shred the check I wrote for a deposit and I hung up. This was so disappointing and really disheartening for me. I was so excited for this car. And then to be lied to.

Scott Gagliardi

Refused to help my wife out. Car died this morning with a full battery, not the first time, and there's multiple problems with this issue. The rep acted like she couldn't be bothered, and when the GM got on the phone, the samething happened. The rep actually got loud and yelled at my wife. The car was bought with a bad alignment, due to a stripped cam bolt that wasn't addressed. They put a "band-aid" on the fog lights to get them working before we bought the car since they stopped working days after purchase and it's looking like a bad swithc in the turn stalk. Now this issue with the car dying randomly. Second and last car purchased from this dealership. Update 9/26/18: GM never called back from the first time. Wife called this morning, got treated like garbage again, and the GM hasn't called back yet after 3 hours. Also, looks like it is probably batteries in the keyfob. Really sad that they lost business for a $2 battery.

Robert Frangione

Kia of Old Saybrook CT has a GREAT sales, service and parts department. Every employee at Kia of Old Saybrook is knowledgeable of the products and the customers wants and needs. I drive from Newtown CT over an hour to service my car. But it's with the trip with the STAFF at Kia of Old Saybrook. They helped my replace my Kia Optima Hybrid battery and told me it was still under warranty .. saved me hundreds of dollars. My family has purchased 3 vehicles from Kia of Old Saybrook and will be looking for our 4th one soon. Keep doing what you guys do, cause you do it better then the others. Robert Frangione Kia of Old Saybrook HAPPY customer Newtown CT

Jezel Dupigny

I've purchased two cars from this dealership and both times have been a great experience especially since this the first time was the first time I've ever purchased a car at a dealership.everything was easy and hassle free Bill Friskey and Dan made the process very simple and fast. I appreciate the great costumer service they went above and beyond to make sure I was satisfied I would definitely come back again for my next purchase and recommend this place to others.

Deb Jones

My car was totaled when I was rear-ended after hitting a deer on the highway. I was in no mood to buy a car. I liked the one I had. I went to Kia of Old Saybrook because its close to home, and I know and trust Kia's. Stian Jones made a typically aggravating and laborious process rather pleasant! He was personable and easy to talk to, and didn't play any numbers games. His honesty and no pressure style was refreshing, and he seemed to really care about me as a customer and person, not just a commission. Dan Height in Finance likewise made the financial aspect of car buying as painless and smooth as possible, again, with no pressure to add on things I didn't need. His easy going personality and proficiency with having all the paperwork ready to go completed the process seamlessly.

Ron Tufano jr.

Friendly services was the quickest car buying experience I ever had highly recommend. Bill Friskey was easy to work with and no pushy sales tactics.

Leslie Rowland

My family has purchased a number of cars from Kia-Mazda of Old Saybrook and have had nothing but good experiences. I was in with my cousin a couple weeks ago while she purchased a new Kia and she was treated like she was the most important person in the world. Bill Friskey the sales consultant was informative and low-pressure, and had great sense of humor. The manager Brian in the corner office gave us a great payment, and Dan business manager made signing paperwork fun. I know, right? It's funny how one bad experience can generate so many bad reviews. More people should take the time to talk about the good ones.

Lee Goss

Best around

Angie Babcock

The dealership was highly recommended to me, especially Rich Gadomski - wonderful manager!

Raechel Smith

Service is superb! I had an issue at another dealership and the service manager, Rich (If I recall correctly, sorry if not) went above and beyond for my fiance and I. The girl at reception is also very nice and accommodating. I recommend family and friends to this dealership for service whether they have a Kia or not. I will not go anywhere else. These team members are an asset and being a business owner, know they're hard to come by. Hang on to them! THANKS!!!

Amber Turner

Patty is awesome very helpful listen to what I wanted

Mike Vota

Seems to be honest with you on phone. Doc fee is high 799. Sales person was rude and didn't want my business . I guess purchase of car that's not expensive isn't worth there time.

michele ryan

Big car dealership new and used

Valeri Hill

I can not believe this car dealership they not only sold my sister a car that looked beautiful on the outside and inside but when you got to what is under the hood of the car it is a LEMON then Ryan Durbiano leaves number and ext number for my sister to hear it ring then go to a operator saying it's out of service Don't be fooled stay far away from this car dealership ... I'm totally shock but there are laws against people who do this Go to your local DMV if you have had issues with them or anyone who has done this REPORT THEM !! UPDATE: we have reported them to BBB and now reporting them to the CT Attorney General I also plan on getting a lawyer the owner writes his own reviews and then answers them !! they take advantage of people ...Beware

Kristen Miner

Just bought a car from them. Nice sales people, clean building, quick close. Stian was great!!

Stephany Haring

I highly recommend seeing Stian Jones as your sales rep he made everything super easy and stress free and was very knowledgeable about everything! Thank you stian :)

Airielle&Chris Duguay

Family and friendly atmosphere!! Will never do business with any other dealership. We're now on our third Kia from here. John Lombardi is the best. We send or recommend everyone there.

Brian Canedy

I have been a long time patron at Kia and have dealt with many employees here. Would like to give some appreciation to Rich for helping me out and always striving to keep me a happy customer. Very pleased to be assisted so professionally and promptly.

Michael Bonner

I am from PA, and back in August I test drove a 2017 Kia Sportage in my area. I then went on Kia's website and found a certified pre-owned exact model I wanted at Kia of Old Saybrook. I corresponded via email with their associate, Stian Jones, who was professional, prompt at getting back to me, and able to answer my questions. I was able to put a deposit down on the car, and then I took a train to Old Saybrook to check out the car. The dealership picked up up at the station (only about 2 miles away) in my soon-to-be new car! The price of the car was perfect - there was no need to haggle or anything. The dealership was even able to get me better financing than my own bank. Before I knew it, the car was mine. The only snag that occurred was most likely no fault of the dealership. They set up to have my car registered in PA and my plate sent to me. However, the plate did not arrive until a day after my temporary tag expired. This meant I had to park my car in a city garage for a day since I did not have a license plate. I attribute this problem likely from the redtape of the DMV. Overall, I had a great experience with the team at Kia Old Saybrook and enjoy my new Sportage.

Elsa Erickson Trojan

Kia of Old Saybrook is the only place my husband and I will buy cars from because of JC. He is the most honest and hard working individual I have ever had the pleasure of coming in contact with in the auto industry. He helps us even on his days off. He goes above and beyond before, during and after your purchase of new and used vehicles. I cannot recommend JC more!

Maggie Kelly

I never thought the process of buying a car could be so enjoyable! The entire staff was extremely friendly and fun. We felt comfortable the second we walked in the door and we were easily guided step by step from start to finish thanks to our amazing sales rep Bill. Bill was very professional and informative while making us laugh and enjoy the entire experience. I love my new car and will 100% reccomend this dealship to everyone. Thank you Kia-Mazda!!

Dalisa Kennedy

My sister in law purchased a car from this dealership and they had terrible customer service. After they had put the price up from what they originally said it was, there was multiple problems with the car that's going to end up costing my sister in law about $2,000 to fix. Now, she has a car that can barely run and smells highly of gas fumes. She has two small children as well, and needed a working car. I wouldn't recommend anyone to go here, the car they sold her is dangerous to drive in.

Michael Marshall

I’m usually not one to point out the negatives of a bad situation, but after spending nearly $30,000 on a 2016 Chevy Silverado I would expect a little more basic inspections prior to sale. The first week I had to take it back because of pulsating brakes. All four rotors needed machines down and front breaks replaced. Then I had to purchase a shampoo to try to get rid of the old dog smell. After that I checked the cabin filter only to find that it probably hadn’t been changed since the previous owner got the truck (probably cause of the 4 hex screws to remove lower glove box in order to get to it). All that nasty odor probably over a cheap $10 filter. Like I said, you’d expect a little more. Next is an oil change since I can’t rely on whether or not they just reset the oil indicator.

Lueen Jodoin

This was the BEST experience I have had buying a vehicle! Stian took excellent care of of my husband and I! Dan got us through all the paperwork! I would recommend this Dealership to anyone! They treat you like family. And I LOVE my Kia Soul!

Jim Walters

I went in for a simple service and left with more questions than answers. I always bring my daughters car in for her and usually deal with Skip, but was dissapointed to find out hes no longer there. The guy at the counter seemed afraid of me. I'm a 67 year old grampa with 4 grand babies! I depend on the dealership to tell me what I need, but I left not knowing if I needed brakes or not. PLEASE YOUR THE PROFESSIONALS. I had to take the car in for a second opinion and fix the brakes. Sorry Kia, not sure we will be back.

Richard McCormick

This weekend I had the pleasure of working with Dan Height Finance and Fran Drake the GM. I was looking for something within my payments I could afford and they did everything the could to make it work. We all know car buying is a numbers game of back and forth but at the end of the day they did exactly what I asked of them. Thank you.

Gabe Pizzorno

Really great experience. Bill, our sales associate was terrific and we highly recommend him. I would absolutely recommend this dealership to anyone looking for a stress-free car purchase experience.

Amanda Sardi

My friend was screwed over by this dealership. Avoid -- absolute nightmare! Their commercials are terrible on late night television too. Traditional just want to make a sale dealership.

Velma Kennedy

This place is horrible I will be reporting them to the DMV on Tuesday STAY AWAY !! They take advantage Of good people they sold my daughter in law a car and a week later the car literally blew up on her over heating ,catalytic converter,Battery,steering angle sensor she has 2 small children and now a car that they knew had all these issues she stuck with .... smh at this place and be aware Bill Frisky knows they do this !! Just horrible Responding to comment below : called 3 times number comes up out of service Ridiculous.... Stay Away From This Car Dealership

Kari Leader

Wonderful people. Great service. I'll definitely keep going to this dealership.

WENDY LAGER

I just want to commend EVERYONE at Kia of Old Saybrook for the most WONDERFUL experience EVER in buying a car! They are completely top notch and the most professional dealership team I have ever dealt with. Fran, Stian, Dan and Danielle were so professional in every way. We drove two hours just to buy a car with them and will continue to be loyal customers forever!!!! I highly recommend if you want the most amazing customer service and people who go above and beyond to make sure you leave not only satisfied but excited, go to Kia of Old Saybrook!!!

Kathy Mercer

Everyone at Kia was very nice and patient with us, bought a new Soul..

Abigail Laureano

Had a good experience at this Kia location. Normally my husband handles our car issues but I was pleasantly surprised when I went. Major kudos to the service manager Rich, for treating me so courteously and efficiently. He was more than happy to assist me and answer my questions. I felt like a truly valued customer. Thank you.

Jane Cable

Great experience at Kia Old Saybrook. Hadn't bought a new car in 12 years and wasn't looking forward to the experience but met John Coons and was surprised there was no pressure involved. He made it an easy process from start to finish.

Bonita Criscuolo

The staff was amazing and patient. They did everything by going above and beyond for me. I have begun recommending people because they were just that amazing. I worked with Stian Jones and he was fantastic!! We laughed and joked but definitely went out of his way for me and I didn't feel rushed or like he just wanted to make a sale, he was genuine and real. Thank you Thank you thank you...

iceman Davis

Got a brand new Kia forte and I love it monthly payments are reasonable and the service was excellent

Maggie Moffett

My husband and I recently went into Kia of oldsaybrook just to look seeing as how it was our first time buying a new vehicle. We came across A sales associate Bill who was absolutely amazing from the beginning. He made buying our first vehicle easy and comfortable. I had to have been such a pain in the butt customer with so many questions but he kept a smile the entire time. Bill has an amazing personality and really makes buying a car fun. Plus we have a two and a half year old so the staff there was amazing making him feel comfortable and occupied. What made my husband happy was the emails after we already had the car of reaurance that they were there if anything was to go wrong. Thank you again Bill, Dan and John!

Rebekah Angeletti

I cannot begin to express my gratitude to both Fran & JC!! I have AWFUL credit due to medical bills & divorce, so I'd bought a junk Jeep at a shady car lot. When the amount of repairs became overwhelming & I still owed two car payments, I was in a massive bind. I began applying for car loans EVERYWHERE! I was turned down by 9 places before I received an email from Fran who told me I was already approved!! Fran spent the entire afternoon guiding me in ensuring I had all the right paperwork, & reassured me that I was on my way to repairing my credit as well. He even stayed late to ensure my car was detailed before I picked it up. In LESS THAN 24 hours I drove home in a 2014 beautifully detailed car that had a 2yr warranty, with only a $300 down payment! JC took care of EVERYTHING from canceling my plates, transferring my insurance, handling my trade in payoff, to getting my new car registered. He even removed my old plates for me! These guys were absolutely incredible, I cannot speak highly enough about them, & I recommend anyone looking for a car to specifically ask for them!! Five star service.

Madame Dimples

Excellent service every time!!

Tony Bolduc

Dropped car off for maintenance. Took over a month. No one at service called ever to give a status update. I called every week and each time was told they were waiting on parts and they would call with a status update. That never happened. Customer service ranks up there with Comcast!

Lewis Ciscato

I have bought 3 kia's from this place and had good service every time.

Marko Kaar

Kia value is definitely there, it's worth taking a look and comparing it to the big names. Quality, options and a great warranty made it a no-brainer for us. John Coons is a straightforward, knowledgeable salesperson, and works hard for you while still being laid back. Nice not to have a pushy salesperson when you are buying a new car - an experience many people have likened to a root canal. Fran Drake and John together made a great deal happen, and took great advantage of awesome available incentives. Might be a five star, but we just bought the car last night...let's see how service after the sale works out! Thanks John and Fran!