Reviews of Ingersoll Auto of Danbury (Car Concessionaire)

Jeff Mandel

Saw a car, bought a car. Easy deal, nice people, nice car. Just what my wife wanted.

Linda P

Great place to deal with. People very friendly

Jason April

I've bought my past 4 care from Ingersoll and have never had a bad experience

Anna DiStefano

Service okay. I need to stay with mechanic to make sure they are doing the job correctly

Beth Bogues

Excellent Service!

Scott Griffin

Greatly appreciate the time that Charlie spent with me discussing vehicles and the effort the entire team made to make me feel comfortable throughout the process.

Mike Matheny

Bought all 6 of my last cars here!

Rachel Rocco

All I had to do is call and I had an appointment the next day and two new tires, no questions asked. Great and friendly staff, thank you...

Sherry Schreiner-Beckwith MSN, RN

The customer service is exceptional! Nate is always friendly and gets whatever has to be done, done. Whether it's the urgency of getting a tire quickly when a screw messes up your day, or a simple project like putting window guards on, he's quick to set the appointment and and makes sure the customer is satisfied. Nate, Cory and Willie are exceptional service representatives making the service service team at Ingersoll one of the best when your vehicle needs it.

Anna Russo

Great service, got me done in less than an hour and explained what was done and what is needed thanks.

stephen wimmers

Pape was my sales rep and he did a fantastic job assisting me with informed and practical answers. I would definitely buy another car at Ingersoll because of the experience

Jed Wilson

In and out and covered by insurance plan I purchased from you..

Will Regan

Convenient, accurate and fair priced. I had a concern with my truck while it was in for a service and they were unable to verify it (understandable because I said right from the start it doesn't always happen). They took additional steps to reset certain items that may effect my concern to help me out. REALLY appreciate that!

Rodney Ackerman

Poor follow up

Tom Butcher

Great Team. Fixed my issues quickly, kept me updated as the work progressed. Service the way it should be done.

Betsy Flegg

I made an appointment for an oil change and my vehicle was done even quicker than the hour that was promised. #iworkforgm

Jon Nelson

Wow, Talk about customer service. The entire company went above and beyond to resolve the issues my family was having with our GMC Yukon XL. This is the third vehicle we have bought from them and they have made us customers for life with the quality of not only their customer service, but as well as their sales department. If you are looking for a vehicle, this is the place to go.

Gin Ranson

Excellent service!! Top notch sales consultant. Thanks Patrick!

Matt Rovelli

Bought my 2019 Silverado here. Great experience.

The Maids Sales

From check in to the explanation of what repairs were needed and pickup of my vehicle I am very happy. Thank You

David Naitza

I had an appointment to have my Saturn Outlook repaired and found out by the service team that I needed a new engine. Well I obviously was not pleased with this out come but I was sadly expecting it. So with me basically not having a vehicle due to not obviously putting a new engine into my vehicle, I was introduced to the sales team ( Khavy Choun) to at least see my options of what was out there for replacement vehicles. I was expecting this and even though I was still pretty upset with my news about my vehicle, I was reluctant to purchase a new vehicle that day. But I have to say. I was pleased with the understanding and respect of my situation that the Khavy showed me. He brought me on 2 test drives and then we talked numbers and being that I was in a rock and a hard place on what to do with my "broken vehicle" I was able to work out a deal for a trade in and a lease on a new vehicle. Under the circumstances of me not being happy about my whole trip to Ingersoll and it did take me a couple days to let it all set in, but I know I made the right decision in my new purchase and the Khavy was very helpful with me in working out a deal that worked best for me. Being that I live over an hour away in NY, I still will bring my vehicle here due to the trust that they have shown me.

Mark Lopes

Picked up my car , the staff is very helpful kind even talked to my son !

Amy Escamilla

I needed a used car fast. Anton and Jamie helped me get what a I needed within the 5 days. Ingersoll offered me a nice value on my trade in. They went above and beyond to make sure I was happy with my 2012 Honda Pilot. They even sent it out for a complete detailing so that it feels complete clean and brand new on the inside. I had a loaner car while the detailing was done. Ingersoll made sure to completely inspect the car and replaced the timing belt, water pump, and trans fluid to ensure a trouble free future. Another dealership was trying to sell with not even a 60 day warranty... not Ingersoll! They offered the option to purchase an extended warranty, but not in a pushy way. All in all a great dealership.

Liz Faustino

Excellent experience. Left with new car the same day.

Andre Kowarick

I am so impressed by the professionalism of Ingersoll's staff. Courteous, knowledgeable and ready to serve. What most amazed me was that they actually listened to what I was asking for and they delivered it. Double thumbs up to Ingersoll!

Kenny Bailey

Ingersoll Auto is a professionally ran business with an amazing man at the helm. My wife and I live in WV, and we purchased from Ingersoll Auto. It’s a well ran business starting from the top. Our service was performed above and beyond what we expected!! The owner is an awesome man, and we recommend that everyone buys a car from him!! They even ship cars to you. They have my business for life.

John Macchia

Lisa Provenzano made the truck buying experience! She was easy to work with and knowledgeable a true pleasure.

Alessandra Castillo

Everyone at Ingersoll took care of me in what I found to be an extremely stressful situation. Not only did they take care of me - towing my broken car, fixing it, billing over the phone, and dropping it back off to me - but also treated me so kindly and really helped me stay calm when I was upset about the car malfunction. They checked and did all they could using my insurance and warranty to pay the least out of pocket as well, something that saved me a lot of time and stress. I would highly recommend Ingersoll to family and friends. Special thanks to Todd, Dawn, Randy (& son) and the gentleman who towed me!

ERICA FLORES

To be fair we' usually never have a huge issue getting our vehicles serviced here, we've ran into smaller things here and there but nothing major. So when I called at 8:30 am today to order another key for my car I was told I didn't need an appointment and to just bring it in. They told that it would take 30-60 mins to get done. My sitter with my infant son in tow, was able to help me out by taking the car there while I was at work and let them know she would have to be done by 12 to pick up my son from school. Well 12 came and went, she was told 10 more mins, then 15 more mins.... well, she was there for 2 1/2+ hours later with no update. I called the service department to find out they were having trouble programming the new key, which is fine but why not just tell her that so we can bring it in another day when there was more time. Why wait until 1:30 at this point?? And we only found this out because I called, not because anyone was in a hurry to give her an update while she sat there with my infant son for hours. Told them to just give her the car....took another 40 mins for that to happen, 3+ hours later, no key. Completely unacceptable, thank goodness I was able to run out of work to get my son. I understand things happen and you run into problems but keeping the customer informed in a timely manner is important.

Michael Nicolais

Very professional nice job everything nice..

Cathy Scargill

ALWAYS a pleasure visiting your dealership. Ingersoll makes everyone feel like family.

Elizabeth Galins

Pat Rustici and the rest of the team are fantastic! They worked with me to get us into a gorgeous Yukon, and have provided excellent customer service before, during, and after we bought the car. You will get top notch service at Ingersoll.

Joe Filc

As always, great service

Mark Boldish

Ashley Fowler was very helpful and polite. She even cleaned my wheels from the sealant used for the tires! i was very happy!

Mark Carminucci

Everyone did a great job. Especially Service Consultant Don Basil. Thank You Mark Carminucci

Alexy Vianes

Don't know what's happening lately I'm getting lot of problem with just only oil change there. Just find out after 1800miles on my oil change that the filter is leaking. Never happen before. Before that oil sensor ON because oil change was not done properly.

Dan Ferreira

I recently purchased a Certified Pre-Owned Vehicle from Ingersoll Auto of Danbury. I felt the staff was professional and attentive to my needs. They understood my situation and got me the best deal possible. I am extremely satisfied with the outcome and I would recommend them to friends and family. I would specifically like to thank Anton and Pete for their “above and beyond” service. I look forward to working with them again in the future!

Brian Mcmanus

The most honest dealership around..They actually care about you financial position when looking for a car.

Angela Bassett

There service department is top notch.

Anna Messina

Excellent service! I was very pleased with the service on my corvette! I would highly recommend them to friends and family members. They were very knowledgeable, courteous and friendly.

Matt G

Complete waste of time at this place. Drove over an hour to get there because the women who I spoke to on the phone told me they had what I was looking for. Get there and not only encounter rude staff at the front desk, but had to waste half my day waiting for someone to find the vehicles I was interested in. This was even after making an appointment with 2-3 specific vehicles picked out. Each vehicle is finally found and pulled up, yet somehow they magically forgot to mention about the extensive body damage on one of them. Then, on the other 2, the price magically jumps out of the range the woman on the phone told me it would be. I told them flat out it was a terrible scheme they had going to lure customers in. The sales manager came out as I was about to leave and also had some snark remarks to make. I would not return to this place, and I would certainly advise others to not go there as well.

Victoria K

The level of professionalism, yet warmth and understanding, is beyond what I have ever experienced in a car dealership before. I can’t rate their customer service more highly!

Marie Mullins

My salesperson, Lisa Provenzana, gave me the confidence to lease this car. She certainly knows her stuff. Lisa went over every aspect of what I was looking for in my next automobile. I have been a Honda customer for the past 11 years and she sold me on Buick.

lauren faeth

I brought my car in for service and Meghan Wood, the Service Rep, was very courteous and cooperative. The overall experience was excellent. Meghan followed up with me, kept n contact with me about my car and arranged a shuttle to drive me home and pick me up and bring me back to the dealership.

Steven Elliott Jr

Always great service here. The people are curteous, helpful and friendly. They have an excellent waiting area and nice loaner vehicles if you need them. I'll buy another GMC just so I can use the service department.

Gaming With Dragons

My car was there for almost 2 weeks with almost no work being done on it. Our serv advisor wasn't getting back to us in a timely manner at all. He also did not give accurate information about my car or seemed to care at all about it. Terrible customer service. Their technicians said the seatbelt was fine when I said it wasn't working right, so I had to take it somewhere else who noticed that it had glass in it and fixed it for me. I wouldn't ever take my car back to Ingersoll Chevy of Danbury or recommend anyone who own a Chevy to go to this dealership for any service.

Karl Hirschauer

My oil and filter and tire rotation was completed and the 27 point inspection was done. From the inspection I was informed that I need addition work for some of the steering components and Steering linkage as well as my rear shocks. I am very glad that you inspect the cars so as to prevent any problems that can effect my safety when I am on the road. I am having all the work done today by you.

Keith Kling

Our Sales person,Matt was a true professional and a kind person. He worked with us on our purchase very hard and was very helpful the entire time. He was not pushy at all and respected our time and budget constrictions. From the smiling girls at the reception desk to clean and sharp showroom we felt comfortable at the Ingersoll Auto of Danbury and would highly recommend them to everyone.

Chris Andrea

I have gone through numerous leases at other dealerships and manufacturers and I would say that this has been my best experience by far. The dealership itself has more cars on lot that anywhere I have seen. If you want something specific, chances are they have it on lot and you won't have to wait a month while it gets shipped. The dealership itself is remarkably clean - the show room is vast and the lay out great. Everyone from Kirk to Mr. Skidmore, treated me with great respect and were clear and concise within our ways of working to get the deal done. I drove away in a great new car at a great price. Ingersoll should be proud of their professionalism!

Patricia D'Amato

We were so impressed by the whole service experience! We were greeted as soon as we brought the car into the garage, and the intake procedure was handled professionally. We walked into the waiting area and happened to meet our salesman, Phil. It was a pleasure to see and converse with him. After a short amount of time, our car was finished. Sign out was quick and easy, and the work that had been done was explained to us very clearly. We walked outside and found our now clean car that had been washed at the dealership. We are extremely pleased with all of our interactions with Ingersoll Auto of Danbury and have already recommended it to friends and family. Everyone has been friendly, courteous, and more than cooperative. We especially enjoy seeing the embroidered shirts that the employees wear with their beginning dates of service. It says a lot when people stay at a dealership for a long time, and that dedication is evident among all of the Ingersoll staff, from the person who set up the appointment (within two days!) to the person who was straightening up the snack area in the waiting room. Thanks so much! Patty and Phil D'Amato

Kathleen and Michael Winston

as always great job

Jeff tyrell

Foolish to bring my Yukon in for service. I should have known better. Was returned to me with more problems than it went in with. Was told it was a coincidence that things went wrong while it was in their care. Rip-off!! Never again.

C D

What can I say that hasn’t already been said? Needed a car on the spot and Todd and his staff went out of their way to get me in the RIGHT CAR and out the door, same day! This is our second purchase from Danbury and the staff is absolutely the best! Welcoming, warm and hospitable....each and every employee has a smile on their face! It’s honestly the best experience I’ve had in a dealership, ever x2! Thank you!!!

Kevin Zosiak

Always a pleasure. Makes buying a truck or car fast and easy.

Joice Joseph

This is the only review I have ever posted and it is long overdue: Ingersoll staff have made me feel valued and supported every single time I have been there since 2013, whether it is a service need, leasing a vehicle, or buying a new car. Almost everyone at Ingersoll Danbury is warm and welcoming---just a remarkable team of caring professionals committed to excellent customer service! Of special mention, Dawn B. in service is simply wonderful and Rich Barillari who set me up with my first lease in CT and again my new purchase this year always goes the extra mile. I am truly blessed to have such a great group of good people to take care of all automotive needs. God bless all of you at Ingersoll Danbury for what you do!!!

John Lenz

I purchased an older used car from Ingersoll, and received the same treatment that I would have if I bought a new Cadillac. Always set expectations and met them. When it's time for my next auto purchase, I'll definitely make the drive up from Stamford.

Andres Calo

Still have the same problem

Kristen A

The Best Auto Service Around! I recently took my SUV in for a tire rotation and oil change. The staff is so very helpful and extremely efficient. They know just what they are doing and are able to answer any questions you might have. The waiting area is very nice too, with coffee, tea, hot chocolate, and more to enjoy while you wait if you choose to do so. I highly recommend Ingersoll to anyone looking for a new car!

Steve Connolly

I travel 45+ miles from Poughkeepsie NY because this is the best service department I have experienced in 35 years of driving (including an Avalanche & 2 Suburbans) ...

Lisa Koeppel

Always professional. Great customer care.

Laura Greve

I just finished the purchase of a CPO Equinox from Ingersoll in Danbury , Jimmy D. was my salesperson, all what I have to say is EXCELLENT!! He made me feel comfortable and did not push any deals on me. He even came in on his day off to joint me for a test drive. Being a female walking into a male world may feel intimidating, not at Ingersoll of Danbury, I felt welcome and well treated and I know I got the best deal possible. Thanks Jimmy D. for making it a painless process, we’ll be there tomorrow to pick up my new car.

Manuel Saquicela

The best dealer to buy trucks/SUVs etc. In town.

Ema C

Last week I got 1 Buick Encore for me and 1 for my daughter. Such a pleasure dealing with Ingersoll. The place is spotless. The staff is extremely welcoming. My dealers name is Ed Conway. Ed was very helpful on getting me great deals for both cars. I did not feel rushed at all. Walked me through everything including making sure all of our belongings were out of the old cars and into the new ones. Ed made us feel so comfortable with such a huge investment. Thank you Ed.....Emanuela Cellamare

Scott Keegan

The did the service right on schedule

louann wilson

Great dealership! Wonderful people. Especially Willie in Service.

Beth Hoffman

Good job and great people! Our rep went over everything thoroughly, and reviewed what I could expect on future appointments. They also gave us a ride to the local diner when I mentioned skipping breakfast. Service went above and beyond.

Maria Malafronte

Leased a Buick Encore from Ingersoll could not be happier. Ed my salesperson was easy to work with he was very knowledgeable and I never felt pressured. The entire transaction was transparent no hidden fees just honest up front professional people. A+++++++++

dpearson8833 .

Giving up on this place. The last 2 times i have gone... a couple hours turned into a couple days. They tell me they will call me back in "a few minutes" with updates... but im always chasing them down. I even drove all the way there (30 min) because they said it would be ready... but it wasnt. When it was finally ready... got home and realized they forgot to reset oil sensor and replace sticker. The simpest of all tasks. Makes me worry about what they may have forgotten under the hood. I had oil change, fluid replaced, rear brake pads replaced.. and they couldnt figure out issue with heating. 3 days!!! Done!

Terry Finneran

Don was my service representative.The manner in which he handled my car issues was very professional . He gave me a list of things that needed to be repaired and then an estimate for those repairs. He told me which things on my car needed to be attended to for safety and which I might wait on.I decided to take care of all the work while the car was in the shop. I received excellent service and my car is running like new. My car was returned not only repaired ,but CLEANED!!

Aristides Rodriguez

The only issue I would point out is, for the second time in a row, I asked if my car could be washed, I was told that they would. but they didn't. Other than that I'm happy with the service

Tom

Great service and a courtesy, helpful staff. Thank you for the military discount it is greatly appreciated!

Ed Belanger

always a clean respectful and friendly atmosphere

Eric Palmares

great customer service and the sales managers were kind and willing to listen

Jocelyn Dore

I've had excellent experiences with sales and service. It really feels like a family in there. I feel I can trust these people. A+

michael suffin

my first service done at Ingersoll and i couldnt be more pleased. kept informed and ready when promised. oh and the waiting area was stocked with coffee, tea, and more. professional people.

Lynn Mulhall

Always friendly service and willing to take the extra steps to make the customer happy

Susan Kelly

Ingersoll Auto Danbury for the win! Best dealership in our area.

Nancy Matteo

Always a good experience

Jonathan Russell

Was directed her for a part for an old car I was working - staff was polite and super helpful. I'm sorry about previous review... That is a different VW dealership in Danbury, but this placed seemed great all around.

Karina Reh

I highly recommend a person that I loved at Ingersol Auto Danbury, his name is ANTON, I have the best experience with him, ANTON is very friendly, very patient, always smiling, and professional, he took more then 4 hrs to help us to get our car, all the employees also are very nice and friendly, I love the experience I had with Ingersol Auto Danbury

John & Heidi .

The Service Department was very accommodating. They were efficient and timely with the work and more than fair with the estimate and pricing.

Carie Forlastro

Jeff, Nate and Finance did a great job! We are very pleased with our leased vehicle and the customer service that we received.

luucy Roberto

Best sales staff and service staff.

Steph S

I recently purchased a new vehicle from Ingersoll Auto, and it is by far the best car dealership. I was sick of dealing with other dealerships lying to me about the state of my old vehicle and overcharging me for unnecessary service. I chose Ingersoll because I know I can trust them with my vehicle. When I went to look at a new car, I was greeted with open arms and did not feel pressured or hounded like other dealerships. The Ingersoll team genuinely care about their customers and always put them first. Todd and Tom made the car buying experience effortless and enjoyable. There is a reason why you see hundreds of cars in the tri-state area driving around with Ingersoll Auto plate frames. I highly recommend!

Don Campbell

great job great experience

Emily Merritt

The streamlined professional system that you guys use is exemplary. The people are so nice and the price is right. The communication that your group excels in helps move my day along with out a truck. I can plan for when to pick my truck up and you guys always deliver. Keep up the good work.

Tom Oliva

Brought my daughter's car in for a safety concern. They gave it a thorough inspection, identified the issues, kept me informed the whole way through. I felt good about putting her back in the car. I highly recommend these folks!

Erik Ferjentsik

My driver-side car seat began wearing and splitting at the seam within only 12k miles. GMC replaced the upholstery under warranty with no problems. Very nice experience with service. Such a world of difference vs. Kia.

ZMANPRODUCTIONS1 .

Incredible Dealership. Unbelievable Deals. The service department is SO clean, you could literally eat of the floors!

Omar Henry

great place to buy a car

Brian Howard

I highly recommend this dealership.The whole process was seemless from start to finish.Everything was exactly as it was supposed to be no surprises.I also have to add that one of the managers Alex Davydov was extremely helpful with a small issue that popped up.The way he handled everything was exceptional.My future GMC purchases will be there.

Amanda Sutor

I only bought my car here because my friend is a mechanic here and I know who will be working on it when I bring it in. They have this really cool little play room for the kids. A handful of toys and this projector that has about 6 games on it that loop. It's always on. My kids love it. The waiting area is nice too, there's a tv, snack machine, free bottled water, free coffee, magazines to read while waiting, a handful of chairs to choose from, and a few tables to sit at. Someone comes and gets you when your car is done. Everyone is very nice too.

Athlete Factory, LLC

I had a problem with my truck and brought it in to Ingersoll Auto. I have to say Larry, Nate, Willie, Laura, John, everyone was attentive, kind and so helpful. Todd has done an excellent job creating a culture of service. I will not go anywhere else the rest of my car buying life but to Ingersoll Auto. The best service and quality vehicles I have ever had. You guys are the absolute BEST! Thank you for making stressful car events, so much less so.

Ben MacInnes

It was great from soup to nuts. Everyone from the receptionists to the sales guys to the sales management team was great. After the car I was considering was sold, they tracked down the exact same car for me. I made just two trips to the dealership - to view cars and test drive and then to pick it up.

Brenda Churchill

Morgan Pettinato is always a pleasure to work with. He is professional, personable, and works hard to make sure that I get everything I need in my lease. I highly recommend him and Ingersoll Auto of Danbury to anyone looking to purchase or lease a vehicle. I have moved to NC but because of the service I have received from Ingersoll and Morgan I have decided to trade in my lease there at Ingersoll. I love my new Equinox. Thank you so much!

Michael Giarratano

Great as usual

MaryEve Bambico

Service is excellent, great atmosphere while car us being serviced

Lauren White

Ingersoll Auto in Danbury is the ONLY place will go when it comes to buying and servicing my vehicle. Their team, leadership, and culture is unmatched by any other that I've encountered. They are friendly, reliable, and I always leave feeling like I've been taken care of. In fact, my husband's family had driven other car brands for years, but Todd and the Ingersoll experience led them to ALL buying new cars from Ingersoll Auto. Thank you for everything!! You make our community a better place to live, work, and drive.

Vinny Distephan

World class service, comfortable and friendly.

rebecca hutcheson

Very patient, knowledgeable and flexible. Will return in the future!

Josh Adams

Dawn did a great job of communicating the status of my truck to me.

Gerard Keane

This place is huge. Plenty of staff to assist. They weren't pushy like the old days of hounding you until you bought something. I went looking for a GMC Canyon. They didn't have what I wanted in features, but they found me a beautiful Colorado with a good price.

Sue Leonard

The absolute best place to buy a car and have it serviced!!

Alex Schned

The experience at Ingersoll Auto was absolutely fantastic! The staff is incredibly helpful and I felt the whole time that they had my best interests in mind. We love our new Chevrolet Equinox and can’t say enough about our salesperson Lisa P. She was so kind, accommodating and professional. She has since followed up several times to ensure our satisfaction. We will never buy or service a car anywhere else ever again!!

Michael Vel

Great experience

Ralph Wescott

Just purchased 2nd car, very good experience all around. Salesman Charlie Toussant is a go-to guy!

Dom Licursi

Friendly employees excellent customer service

steve zagami

I had a 2 hr. Window to get my brakes checked and changed if needed. Job was completed in 1hr and 45 min. Nice job

Jodi Pelton

Spent almost 4hours going through every truck they had, test driving and explaing what we needed and wanted. Aldier made this process easier and his patience was amazing. Im glad we drove 1.5 hours away to Ingersoll.

Rich Severini

I am as usual very happy with the service that I receive at Ingersoll auto Danbury Ct. I like to go to the same service advisor, Nate Shupp. He knows what he is talking about and is very personable. I have had nothing but good experiences at this dealership since I bought my Traverse in 2013. I would highly recommend this dealership for all your automotive needs.

Amy Doll

I am very pleased with my car buying experience at Ingersoll Auto. I will recommend this dealership to all of my friends!

M Sheff

You will not find a more professional, well run car dealership anywhere in the U.S. in my view...just outstanding service - and it is exceptionally easy to see that they genuinely care about their customers...from the very top of the house (Todd Ingersoll) all the way to the receptionist who greets you at the door and on the phone.

James Kiaunis

Excellent experance all around

Morris Katz

Everyone I dealt with was very nice, patient, and professional. When issues came up, they resolved them in a very satisfactory manner.

Doree Barnett

Had a great experience here! Our third car bought here and we are always teated exceptionally well. They have the friendliest staff and make the sale process so simple! We will continue coming here for all of our vehicles.

John Luce

very good fast and professional - Dawn took good care of me and my Colorado

peter pruneau

i think my sales person pape ndao was out standing he explaind everything in detail was easy to talk to and all around great guy ingersoll is lucky to have such a great person and he shows he loves hIs job he even took a call from me and talked to me when he was not on the job working untill i figured out he was off that day that tells me that ingersoll has a great guy !!!!!

mitzi Pitts-burrous

We called hoping to get an appointment for the same day and were told to "come on down". Dawn got us in immediately for service!! The entire service team always goes above and beyond to accommodate our crazy work schedule. We appreciate them very much.

oakman1947 .

Jeff Casas, Pete Terzano and Todd Ingersoll treated me with the greatest respect and went out of their way to explain everything. The receptionist was wonderful and treated me as if I were a member of her family. Even the young man putting on my license plates was friendly and helpful. I am 71 years old, and have never had a more enjoyable experience with a dealership. I will definitely come back for my next new car, and will recommend Ingersoll to everyone I know. Many thanks to everyone!

Christine Crosby

Kate was very good at dealing with my warranty company, but not so good at communicating with me that Safelite came to repair my windshield. I set the appointment up while the car was at the dealership for 5 weeks, they went there and repaired the windshield, but I was never given any paperwork that Safelite gave to Kate about my warranty on the repair. I was not aware all that occurred, so I put in another claim with my insurance company, Safelite came out to my home on Saturday 8/17/19 and realized that he had already done my repair. The second issue is that the tech that worked on my care, left my driver's side front tire loose. If it wasn't for my husband being in the business and recognizing the noise that the tire was making while we were driving it around doing errands, it could have been a disaster for me if I was alone with our granddaughter in the car with me. That is something that really needs to be checked and double checked before the car is released to the customer.

Erin Clancy

This is the best dealership I have EVER been to. Every staff member was vibrate and friendly. I worked with Khavy and Alex. I was in a terrible car accident and was looking to replace my totaled car with a Dodge Durango. Khavy and Alex fought to get me the best price and they did!! I told them the out of door price I wanted and we got it. It took all of the stress out of car buying. Dealer fees were low and my new car is gorgeous. I couldn’t be happier with the compassionate service I received from this dealership. Everyone there is on your side and wants you to get an amazing deal. Thank you everyone at ingersoll!! You guys were fantastic!

Kylie D'Arcangelo

Wonderful experience - Lisa was amazing!! Everyone we came across was friendly and there to help! Thank you Ingersoll of Danbury :)

Martin Sz

Every single time I bring my car here for service, they fix 1 thing and break another. Avoid them!

Susan Merhi

The replacement seat belt that was installed has a different buckle style than the original and does not operate smoothly. It looks cheap! I thought the Buick Regal would have a replacement part the same design as the one on the passenger side. Herb stated that they (who is they?) sometimes change styles without notification. This issue is not sitting well with me.

Tiffany Lindeborn

I could not have had a better experience. Matt was absolutely fabulous. I had been to a number of dealership prior. He was the only salesman to take me through the entire truck and show me what it had to offer. I was looking for something very specific and he went above and beyond to find and secure exactly what I was looking for. Rich in financing, worked his magic and made everything possible. When it came time to sign all the paperwork, he had everything ready and I was in and out. Once everything was signed, I was given the grand tour of the facility and introduced to those in the service department. I truly felt like I was a valued member of the Ingersoll family. Thank you for such an amazing experience!

nicholas osebio

Brought my 2017 camaro to get some work done a few months back and I must say the service team did a fantastic job.

Christine Carver

Great service as usual.

Michael Glatz

Family has been going to this dealership for a long time and they have always helped us in a pinch or are also gracious enough to give me good advise without trying to sell me something. They are honest hard working people and I will be doing business with them when I have children of my own.

Sam S

Car was promised in an hour. Took instead 1 hour and 45 minutes, which unfortunately made me late for my meeting. Did discount my service tremendously trying to compensate, but told me when I set it up it would not take more than 75 minutes. I do appreciate the fact they tried to make it right by the heavy discount but would rather pay the full price and get it when promised. Can only hope it is better next time, or insist on a rental car so I can go to work and pick it up later.

Antonio Moreira

Always a great sales and service experience. Happy friendly staff. They always recommend what services are needed but they are not pushy about it.

Charmaine Lapierre

Service was excellent. Estimated wait time with no appointment was exactly what they told me it would be. Don was great.

Tiffany Araujo

I always bring my car to Danbury Ingersoll for service. They are all about customer service and that is something I can really appreciate. Dawn the service manager is so sweet and makes sure the client is always happy. Can’t wait to purchase a new car at Danbury Ingersoll!

Cj Haviland

I purchased my car at the Pawling dealership and enjoyed the entire experience and team I worked with and I've always brought my car to the Danbury store since it's closer to work for me. I really do enjoy bringing my car in since the whole place is so spacious and beautiful. The amenities make it really easy for me to sit through the wait and do some work.

Charlene Coons

Excellent experience. Adam is fantastic. Worked with me every step.

X Scrib.57

Very big place

Louis Mattegat

We have purchased our last four cars here, very nice people from sales to service. Todd Ingersoll does a lot for all the surrounding communities, he gives back more than any other businesses I know of. That's just another reason why I will continue to purchase my cars from them.

dan Lufkin

thoughtful, informed, friendly and helpful in all areas Phil and Nat were outstanding

Andrew Sullivan

100% positive from the second I walked in the door. No pressure and John took his time to make sure my needs were identified and addressed.

Maryellen Gurski

The best dealership ever! Everyone is so friendly, the service is great, and my car always gets washed before they give it back to me. :)

MaryEllen Imbrogno

Myself and my family choose only to buy cars from Ingersoll. It is the most consumer friendly dearlership on the east coast .My saleman Khavy was very knowledgable, and then with Doms help, the deal was made. What a terrific team, a pleasure to purchase a car again.

Leanne Falcinelli

The customer service is amazing. When I bring my car in there to get serviced no matter what I need to have done they make me feel so terrific. Everyone there is very polite and very efficient. I've never owned a Chevy before but this place makes me want to continually buy one. Everyone there is awesome.

Mark Castiglione

It was a perfect buying experience. I got a great price on a great truck. Steve was a pleasure to work with and was very understanding that we didn't have a lot of time. We had 100% of his attention when we were there. The entire delivery including paper work and going over the vehicle took less that an hour which was fantastic!

Bill Dudas

Service department is very well run and professional. We’ve had a good experience bringing our Chevy Avalanche here!

Jon Font

Most times our concerns are taken care of but not this time.

JOSEPH RUGGIERO

Do not buy from them or GM. I purchased a 2014 Certified Pre-owned Yukon Denali for $45,000 back in May 2016. I only put 12,000 miles on the vehicle and after 2 years of barely driving it my dashboard randomly cracked. Ingersoll, GM, and my 3rd party extended warranty company declined to take care of this. For such an expensive truck you think they would stand behind there product, But no! buy with caution!!

Richard Hamm

Always honest and timely. They don’t try to sell more than what is needed, just advise what is needed next visit. Nice waiting area.

petercwelch .

Ingersol takes care of my 2015 Corvette Z06. Best dealer service I have ever known. Friendly, knowledgable, and everyone who works there does their best to keep the customer happy. I would rate them 10/10. Thank God I found them as I did not get the car from them.

Amanda Bell

Accompanied my boyfriend while buying his Buick from Ingersoll. Must say that if it wasn’t for the car being a good find we would not have purchased it. Our sales rep would not budge on the price at all, so all we asked for were floors mat. Since we were spending about $17k and it’s January we really wanted the floor mats considering the price was not coming down on the vehicle. While the tone of voice I was spoken to with was polite I was told “you don’t buy cars often do you?” and in earlier conversations my boyfriend was asked if he works any overtime and that he should get on the overtime list. When we received our Buick freshly “detailed” it needed further cleaning on the inside. Dirt, unclean windows etc. Our sales rep told us “if you refer people to us you get a $100 referral check... then you can get your mats” Let’s just say I’m not referring anyone. Update: Sales Rep Nate reached out to us almost immediately to address our concerns. We received the floor mats in the mail shortly after. Thank you to Nate for taking care of us! Updating my review to 4 stars because of how kind he has been. Still wish our initial dealing with Ingersoll was more pleasant.

Andrea McAllister

David Bruckenthal was very helpful and caring , helping me to find the best car for my budget. I felt at ease right away , he didn't give the corny car salesman pitch ! :) I will definitely recommend him to friends and family ! He has true integrity , made the car buying process piece of cake . Thanks Dave !

Mary Clavette

It is amazing. Had several calls from the tech assigned to my car. He called to confirm he was working on my car and to discuss my areas of concern. Then he called later to tell me when he thought it would be ready and then he called to let me know it was ready. Excellent service. He took the time to explain everything in detail and did not try to be pushy on anything. This is what service is about. Thank you so much. I cannot stop raving about your dealership because the last place I had was terrible. Thank you again!

Todd P. Sargent

Great Service!

M.N. Shaikh

Good experience working with Willie. Keep it up!

Chrystal Z

Professional, clean, everyone is very nice. Ashley in service is wonderful

Susan quirk

The people are so friendly from service to waiting area. They go above and beyond to make sure everything goes well.

Nicole Bailey

Who has excellent customer service? Ingersoll Auto of Danbury. Who greets their customers with a smile? Ingersoll Auto of Danbury. Who continues your relationship beyond the initial buying experience? Ingersoll Auto of Danbury. Todd Ingersoll has created a culture that caters to its customer. Ingersoll Auto with exceeed you’r expectations and go above and beyond the typical experience at an automotive store. My husband and I have been extremely please with our interactions. From the moment you walk in the door, you know you are in for something “different”. If you need an automobile, service or repair do not hesitate to contact Ingersoll Auto of Danbury. You will be glad you did. Kudos to the entire team for a job well done!

Paul Anderson

Nice waiting room, service available 7 days a week.

MaddalenaTriglia Triglia

I was very happy with the cleanliness of the service department as well as how many employees were working that avoided any unnecessary waiting and frustration. I was extremely happy with service consultant Willie Lenhard who informed me of an issue with my back brakes and rotors, after I was just there for an oil change, and was able to work with me and get me a really great price for everything. Will definitely be using GMC service department all the time for all future oil changes and problems that arise.

Thomas Milano

Couldn't have been a more pleasurable experience. Besides the meticulous showroom and endless vehicle choices, our salesman Dave Bruckenthal was outstanding in all aspects of the process. From our initial meeting to understand our needs straight through to the transparent pricing it couldn't have been easier. Upon picking up the car, Chris explained every feature in detail to our satisfaction. Jerry in financing made the close out pain free. Todd Ingersoll has assembled a team that mirrors the integrity of the man himself. Five stars for all.