Reviews of Hoffman Ford Lincoln (Car Concessionaire)

Jon Wallman

Tim did a great job keeping me informed of status and answering my questions.

joseph spano

Did a very good job

Erica Koenig

Salesman, Mike Warner is the absolute best. This was the most relaxing, enjoyable car buying experience I have ever had. We were treated with kid gloves. To the point he even returned our rental car for us, which we had due to an accident. We can’t say enough THANK YOU!

Jaime Hartley

I graduated two weeks ago and was looking to get into my very first car without breaking the bank, so I dealt with Charlie and Walter and they were both outstanding. Charlie made the process so quick and easy, I saw a car I really wanted and I took delivery the next day on my first car. Walter went above and beyond to get me approved for the car I wanted and made sure I had everything I needed and wanted with it. Charlie was very good at explaining the entire process to me and it took a lot of the stress off me! I would definitely recommend Hoffman !

Claudia Mack

In October I hit a deer and you all did the repairs. Now that the weather has gotten warmer I tried the air-conditioner and it wasn’t working I got hot air so I brought it into you all to check out and I was told that the condenser was cracked. Your servicemen put coolant in the condenser and said that it would work for a week or so but when I left your shop I tried the air conditioner again and again it was hot I had to pay him 240.00 for nothing. Although my estimate said a condense was replaced with the repairs I question the validity of that. So I paid you 240.00 to tell me the condenser is cracked. No way am I going to pay you another thousand to repair it.

Scott Butler

Not so happy at the moment. Very disappointed. Picked up New Fusion Thursday evening. Now it has 175 miles on it (Sunday) and it’s dead in the driveway. EPAS system failure. Now starts a journey I had no intentions of going on with a brand new car.

Steve Laird

The best experience ever had Thanks Nichole Reigins

Michael Prescott

My wife and I came in to upgrade from our 2014 F150 to a 2018 F250. The truck is her daily driver and used for trailering our horse on the weekends. Most sales reps ignore my wife and try to talk to me instead. We worked with Richie G. and he showed my wife the respect she deserved, which was really import to me. Aside from that, we were given a great price for the truck we wanted as well as more than we expected for our trade. This is our second truck from Hoffman Ford and it definitely will not be our last.

Chris L

The best experience at a car dealership I have ever had!! Went to look at a Vehicle but didn't plan on buying one that day but after Daniel Dowdy met me at the door and was more than helpful from start to finish I ended up buying the vehicle the same day. If you are looking for a very professional and knowledgeable dealership go to Hoffman Ford Lincoln in East Hartford, CT

Floyd Sanchez

Mike and Richie did an amazing job in helping me choose a vehicle specifically for me. Outstanding customer service and were very knowledgeable. I highly recommend Hoffman Ford Lincoln for any of your vehicle needs.

Nick and Lauren Hurley

Had some unexpected car trouble and had to get towed to Hoffman without prior notice. Even with how busy they were someone saw me right away, got me set up, and my vehicle was repaired within a day. Everyone I encountered was courteous and helpful.

Kelley Herro

If I could give them 0 stars, I would. The long version of my experience are below. The short of it; rude, not knowledgeable, and management that does not seem to care. I called ahead to make sure the car I wanted to look at was still available and to schedule a test drive for it. They assign Nicole as my Sales Associate. Upon arrival, it was very clear that she knew extremely little about the car. Instead of just saying she didn't know the answer to my questions and that she would find out, she tried to lie her way through it. During the test drive, she continued to mention that the 2017 NEW (yes new) car was being sold the the "used" price. I say "used," because they were pricing out at $18,799 on their site. Upon them adding all of their fees and such, the total came out to close to 22k. For another 1k, I could get the 2019 of that car. Also, to add insult to injury, I had done research before going there and did double check the numbers while I was waiting for her to price things out. She used car price on KBB was $14k - the high end of $16k. When I mentioned that I would not pay more than $18,500 for the car, she said she would try to get the price lower. She came back and offered $600 less than she previously offered. At that point, my boyfriend chimed in and informed her that we would not buy the car for anything more than $18,500. Apparently that angered her, because she became quite rude after. She flat out said, "Then what was the point for you coming here? What were you expecting?!" My boyfriend told her we were expecting a fair market price. She said she would try one more time to get the price down, but returned and offered the same price she did previously. My boyfriend and I told her that's fine, we still will not do anything more than $18,500. We left. She called me the next day to try to talk more about seeing if I would be interested in the car for the price she previously mentioned. I told her no, I already went with another dealership and a different car. I went to the wonderful sales people at Executive Nissan in North Haven. It was beyond marginally a better experience as a whole there. On a side note, I did call and leave her manager a voicemail. He did not deem it necessary to reach back out to a lost customer.

John Cairns

Nicole was very friendly! Thanks again!

Diana Stephens

Very organized. Used shuttle to get to work. On time and on price. Like the text messages I get with my service guys contact info, makes communication fast and easy.

Can't Remember Sh*t

Incompetent parts department order wrong part even after I provided them with a correct number. Seth Booth needs training on how to deal with customers. Old and new as well as in-house financial system to process returns. Took ONE WEEK to discover that he couldn’t process a return internally. Had to send a check (ONE WEEK!) This department lacks compassion in dealing with me as a new customer. I can assure you that I will NOT be a returning customer!

Mike Lindsey

Great shopping experience, no pressure, put up with me changing my mind a few times. I'd shop here again

Bill Flynn

I am always treated professionally and in a friendly manner. All of my experiences here have been good and I encourage all of my coworkers to get their autos serviced here

eme collins

The Hoffman team got it done... from the time I picked a vehicle till the time I picked up the vehicle. Very professional group... no peer pressure at all. I look forward to doing business with them again.

Jim Tamburro

Great service as always. Clear and up front about what work had to be done. Great work from everyone involved including my ride to work.

Neishkaly Ayala

seth booth took care of my car issues & was very nice by keeping me posted. Thank you for your great customer service.

Steven Bechard

I love the atmosphere of the dealership and the service department... but what really stood out to me was the help that I received from a brand specialist named Nichole. Through looking for my next car I was meet with a smile and nice welcome. Thanks Nichole.

Drew Galarneau

From buying a new vehicle to having your vehicle repaired, this is the place to go. My wife and I bought a new Ford Edge with Wes LaValley’s help and were so happy with our experience we came in a week later to buy my new work van. The sales team here at Hoffman were excellent. No pressure and helpful with selecting the best vehicle for your situation. The icing on the cake was our first service experience. Aside from the fact that your first visit is free, our new Edge had what appeared to be an oil leak. Despite the fact that they were booked solid for the next few weeks, they had my wife come in on the day I scheduled my van for its first service and were able to squeeze her in to take a look. Turned out to be nothing more than a little residual oil from the oil change they did on her first visit (which again, was Free!). Seth Booth, one of the service consultants, brought us in and it was like chatting with an old friend. Their top of the line service department features a “Drive right in” style service garage which was great considering it’s 30 degrees outside!! Once my wife’s vehicle was ready they pulled it right up the the door from the very cozy waiting area with free sodas and refreshments and she was on her way. We are very pleased and will continue to get our vehicles service here! Thanks Hoffman!!!

Jaime Marie

I just want to take the time to thank Charles Hartley for his exceptional customer service in selling both myself and my mother a new car. Being that it was my first time and I was very nervous about such a purchase he explained everything in a way I could easily understand it. He’s very friendly and kind as well as patient. I recommend him to anyone looking to buy a car.

Meaghan McCarthy

Literally the worst experience I have ever had with a service department. I deleted my first 1 star review for this place because I felt guilty for being so honest. I will not be deleting this review and will be in contact with Ford directly about my experience. I brought my car in beginning of November to get my sunroof closed (opened up on its own and would not close). Not only did they not answer my calls, they had my car for nine days and did not even bother to look at it until day 8 when I finally got in touch with my advisor. After all of that, I got my car back and found water all in my center console and my back seat was soaking wet and full of water. When I reached out they said “oh that’s too bad” and that they would get back in touch with me to get my car detailed. Never did. I didn’t pursue it because I was trying to be understanding that they were busy. Now a month and a half later, I look in my back seat and water is leaking from the sunroof and there is water all over my back seat. When I called (I had to call twice for someone to answer) I explained the situation to the man who answered the phone and he sarcastically says “well I guess that sounds like you need to make an appointment.” I have never been more offended. I understand things happen, I understand everyone is busy, but when I pay for service I should be treated with respect. Do not recommend this place AT ALL.

Jen Albert

My husband and I went in there Saturday 6/1/19 and dealt with Charlie (salesman) and Mike (sales manager). Charlie spoke us like we were stupid and was completely condescending and RUDE! We were ready to buy a $44K truck, but apparently him and his managers aren't into negotiating until after they insult you and you leave. Never again. ***UPDATE**** Directly after I wrote this review, I then e mailed the Managaer Walter..... who wrote such a caring and concerned response below................. interesting, considering he never responded to my e mail... HAHAHAHHA WHAT A JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Marlena McCandlish

A couple months back when I went an oil change took 2 hours. I came back because I wanted to give them the benefit of the doubt and this time it took 3 hours for an oil change and I had an apointment both times. I filled out the paperwork at hour 2 and then waited another 40 minutes for my car to be run through the wash. No apologies for the time delay as if it usually takes that long and a smug service guy saying he was keeping me there because he likes me. Also wasn't told my car was ready and had to walk by while on a phone call and 10 minutes later realize it was my car and not someone elses. Never returning for service again. I will go elsewhere for my other car needs.

Terry Figga Collier

Jason is beyond professional and gives great advice about how to shop for quality Ford vehicles. I will recommend this company to anyone looking for a vehicle.

Devyn Bryson

It was a smooth visit. I was seen right away, had a quick drive with shuttle service to Hartford, and my car looks great.

david logan

Nichole in Sales - Awesome! Stacy in Finance - Awesome!!! Fair deal on trade in, and good rate. Honesty and integrity is what I was looking for above and beyond a good deal. These two folks, delivered on both! Nichole said 45 minutes to finalize and drive away, took 44 minutes...

Jay Benito

The customer rep. , Rob was very good at his job. He kept me informed with updates on the service work being done. Also on the time frame the work would be done. The sevice person made sure his work was done properly and on time. They even washed my car.

Kevin Ruiz

I had a great experience with brand specialist Daniel Dowdy. Excellent customer service, drove off the lot with the vehicle I wanted. Thank you sir!

Brooke Vigneri

Nichole Reigins is a phenomenal salesperson! Very accommodating and knowledgeable. Had a great experience here.

Bob Plosker

First rate staff. Worked hard to find full value on my trade. Great communication.

kenny izor

They are one of the few dealerships that I was able to find that work on saab’s. They did a great job the first time I brought my car to them and the second time, so I am sure I will be back if there is a third time.

Sue Fennelly

Have always been happy with the service department. The staff is fiendly, professional and helpful. I love my Fusion!

Dan Russell

The work I sent the car in for did not get completed after being there for 7 days. That was blamed on their vendor. Upon receiving the car back. One wheel was not secured properly and all wheel weights were removed, so I had 4 unbalanced tires. Went to a local firestone to get the job done right. Never going back to Hoffman.

Tracy Maher

Thank you for the great service for our 60k mile checkup.

Mike Perez

Hoffman continues to exceed my expectations in caring for my 2011 Explorer. My service advisor Seth Booth was awesome!

Justin Bouchard

These people are horrible, they don't respond to calls or emails and nothing is ever what they say. Be careful when they promise you a price on a truck and change their mind two days later. Make sure everything is written on the contract and do not take their WORD at all. Everything should be written down and take home a copy.

Margie D'Agata

I’d rate this experience a 4.5. Just the fact that Hoffman will come to my office, pick up the car and leave me a loaner is wonderful! And the work(oil change etc) was done in a reasonable time and the car returned to me all clean was great. The only problem at all was the they were about an hour late in picking up the car. Normally it wouldn’t have been a problem but it cut it close as I had to bring my husband to a doctor’s appointment. Otherwise it would be 5 stars!

Kerry Caffrey

I recently spent time at Hoffman Ford when the lease on my 2015 Ford Escape was to expire. I worked with Ritchie Gonzales and it was such a pleasure. Ritchie was incredibly informed and patient. He spent several hours with me running numbers to determine which decision would be most practical. In the end I opted to finance the vehicle I currently had. I am so incredibly happy and grateful to Ritchie for taking the time to insure that the decision I made was best for me. Thank you Ritchie! I would highly recommend Ritchie to my peers. Buying and or leasing a vehicle can be stressful, but Ritchie made it easy

Stephen Lima

Easy process. Work was quick.

George Gittens

I had Airbag recall service done at this company's facilities. Work was provided at the appointed time, 9 am and the repairs completed within the promised time. I recommend the company's services to anyone needing them...

Andrea LaFrance

Jason Grant is by far the best salesman I have ever dealt with. He listens to your needs and wants and marries you up perfectly to a vehicle. He also goes that extra mile to make sure every experience is perfect. I keep going back to Hoffman because of him and will continue to do so as long as he is there. Thank you Jason, LOVING MY EXPLORER!!!

dan ciriello

Great dealership for sales, service, parts...even auto body work. Hoffman is a place with great values, and trust. That’s rare to find these days...they will take care of you as a customer, and they care about and value your business!

Diane Warner

Very professional and courteous. Listened to what I wanted on a car. I previously had a Ford Fusion wohich I loved so I decided to get a 2019 . Since I am an older individual I was unfamiliar with the new technology . Thankfully when I brought the car back the other day a salesman named Emerson set up my FordPass connect and walked me through using Maps and other programs on my car . He was patient and wonderful and took as much time as I needed to understand . My salesman Charlie Hartley was just an overall nice individual. We worked out a price we could both live with. This is the third car we bought from Hoffman in 7 years and the second one in five months. Mr Hartley sold us our last two. I find hoffman makes it so easy to buy a car . Sales personnel and finance make everything easy to understand. I am very pleased.

Ramiz Muminovic

Good service everything looks great thank you and see you next time

Orlando Rodriguez

Had a great experience will definitely go again

Sean Genden

I dealt with David Leach. He was extremely helpful and responsive. He kept me informed and made sure that my expectations were aligned (cost, etc.). I am a big fan of the multi-point inspection form and the written description of the services rendered. This is how a car dealership should be run. Great job.

Furniture One Greenville

great staff!

David Sink

Work was done well and service was extremely communicative. The only change would be the communication between the service department and my insurance company.

Brian Boland

I am a Fleet Manager, and have purchased hundreds of Ford vehicles across the country over many years. Hoffman Ford is one of the best I have ever dealt with. Great, fast, fair and friendly service. Our salesman, Daniel Dowdy, was terrific. He was knowledgeable, friendly, honest, and streamlined our process to get into our new vehicle. A+ rating for Daniel, and the rest of the staff at Hoffman...! I look forward to buying more vehicles from them in the future...!

Sonja Mason

Hi they're the greatest at getting you back on the road. Highly recommended

Josh Gamberale

Went in for recent service, great set up, waiting area, and curteous attendants. However, I emailed the service representative and even responded to a follow up text message from the service rep with questions and he completely ignored me. I realize they are a busy shop but I’m not pleased by this treatment. My question was simple and could have been resolved in a two minute email response. Needless to say I will be back because I like getting oil changes there. This was just one bad experience.

Robert M Andrews

This is the second new car we have gotten at Hoffman Ford. We have always been very happy with the service they have given us. The sales and service department are the best. I love my new 2018 Ford EcoSport SE. It came with every thing I wanted and more. Thank you Hoffman Ford. I'll be back for my first oil change. Robert Andrews

shanell simpson

I love Ford so much. So peaceful there and the sales reps are amazing. The servicing crew are outstanding. Its kids friendly. Amazing time there is no better car Brand Better than Ford.

Michael Krawczyk

Hoffman Ford has stepped up time and time again with great follow through and superb service. Though we are also a Monaco Ford family, we found our newest vehicle at Hoffman Ford and couldn't be happier. Our service reminders are helpful and the service day is flawless from the drop-off to the pickup. We had a unique pseudo-warranty issue wherein Hoffman Ford advocated for us to Ford Motor Corp which provided a solution that was fair and honest.

Ashley Sanzo

I have never really had a positive experience with the service department. Everything always takes longer than expected. And the children's play area smells and appears to have not been cleaned in God knows how long. I have been here for 2 hours for a battery change and recall fix, I was told an hour when I checked in, then was told they were fixing the recall but didn't have the battery available (I had an apt in advance) and agreed to a different one, around 1.5 hours in I wanted an update and was told the service specialist was on break, he returned to tell me that they had to drive and get the battery (no one explained this or that ideas going to add anytime onto the apt) and it would be another half hour. Now it's been over two hours and with my last update forfeited my "free car wash" because I need to leave, so it should only be a "few more minutes".

Dennis Covini

When I first saw the vehicle and looked at it I knew I was interested. My interactions with the sales staff and support staff was excellent. The sales transaction went very smoothly. Overall a great experience.

Greg Bowman

Service was good . Follow up text was timely. Price was same that I received at Family Ford. Truck was clean inside and out, which wasn’t the case at Family Ford. Will definitely bring the truck back for any future problems. Thanks again

D B

so after getting my car back, it has been working pretty good. i really do hope it continues that way. the service was good and i am pretty satisfied lets hope it stays that way. :)

Rafaelrodri Ez

I walked in pre-approved already made myself a coffee spoke to the manager help raise my vehicle and in less than 30 minutes I was signing papers. This was the fastest car I ever purchased thanks to Huffman and their professional staff this is my second car first one was a used my second was new and experience was always great I recommend Huffman to anybody does looking for a great car new or used and the best part is that even after you drive off they will always be there for you. And I must say they do not stay real tight or discourage anybody I was dressed with slippers PJ's and a hoodie when I walked in there and they greeted me like if I had a tuxedo on.

Patricia

This is the second time we have been to Hoffman for our car. Each time we were treated with respect and kindness. We walked in Saturday and left early evening with our new car! Thanks to Nichole, our sales person who was courteous, funny, and taught me all the new gadgets in the car. And thanks to Mike, who helped us the first time around, for his professionalism and courtesy.

Patrick Morris

Beware of the classic bait and switch as well as high pressure salesmanship and bully tactics! When it came time to make the deal that we agreed upon I was told I needed to give an additional down payment that wasn’t agreed upon the sales manager sat down and stared me down with a nasty look saying to sign it . The next day I was called at work and asked how fast I could there because my truck was ready to come get and that they worked it out, so after driving over a hour to get to Hoffman’s it was a totally different vehicle !! Then when I told them I didn’t want to to business I was called 3 more times. Not overly impressed with how it was handled.

Susan Tenore

We don't trust anyone else with our car purchases. Always a fair deal and very accommodating to us.

Alex Stulpin

Please do not trust a word these people say, starting with Nicole. She may seem like she is sooo nice and innocent and helpful but she has no idea what the hell she is doing and can never make any decisions without asking The Manager. She doesn't return any of your calls and when she does once again she doesn't have the answers to any of your questions and needs to speak to her manager and takes days to call you back. Our truck was suppose to be ready in 14 days we received the truck in 37 days with sooo many lies. Make sure they put the delivery date on your contract because if you choose your not happy waiting for a truck that you need to be able to work and want to go elsewhere you can.

Kimberly Kouatly

Very happy with entire process from initial call, having to reschedule through drop off and pick up

Anne Rabideau

Very easy purchase, knowledgeable sale staff. I highly recommend this dealership.

Rita Distin

They were courteous and efficient. We had several things to be done and they fit it all in while we waited.

DV

Great experience buying my new vehicle. Hoffman was able to find a truck that at all my needs at great price. They promised and delivered as they said they would. "Driven by trust" and trust they proved and followed up their guarantee on. My sales associate was awesome, friendly, and genuine . He took lots of time taking care of the fine details and made a great deal happen. The general manager make sure I was totally satisfied multiple times and make sure my experience was pleasurable. I am grateful and thankful to be referred to Hoffman Ford. I definitely will be a customer for life!!!

Debra Magliocco

I have never been to a poorly run service center, this was my first & last visit. It started when I couldn't speak with anyone to schedule a appointment, so I did it online ( not user friendly) received 2 emails to confirm and a text, then day before got another email starting they rescheduled my appointment from 10:30 am to 9am, I the tryed calling (4 times) no answer left voicemail no callback. Showed up at 9am had no knowledge of me for appointment ( said it happens all the time) took me in said my service for the works would take 1 your. I was there 2 1/2 hrs, when I saw my car was ready I went to service desk I was told I had to wait for my advisor Vincent he was with another customer , then on a call then 29 minutes later I was out the door ( So waited almost 3 hrs for service NEVER AGAIN)

Gina Kelly

We can't say enough about how relaxed, easy and painless this process was. Emerson was amazing...down to Earth gentleman without that condescending salesman personality! I honestly feel like they went to bat for us and gave us the best price and service as they could. Without question, would go back to them for our car buying needs!

Lourdes Rosado

Very good service!

Tom

Their facilities are definitely aging, but the service is great. Hopefully they plan to renovate soon.

Karim Bewry

I have had a horrible experience with Lincoln!!! First, I brought my car in last February 2018 to be looked at for a transmission issue. This was not the first time I had this issue and asked them to look at it. They were never able to find anything until I went on a ride with the mechanic and showed him the issue. Second, I was told that my car was repaired and I got it back for a week in April but the issue was not resolved. I was told that I needed to drive it for a week to break it in before I could see the results of the repair. There was absolutely no difference. I may be mistaken but I think this is because I had a new continental as a loaner and they wanted me to bring it back in. Third, ever since I brought the car back for repair I have been told that they are waiting for a tech that can do the transmission work and that they were undermanned and needed to rearrange their schedule to accommodate my vehicle. In the interim, I received 3 loaners... the first, an MKC I believe, which was fine at first but when I had to participate in carpooling for my church I realized it was too small to accommodate anyone in the back seats. The second was a sedan, MKS I believe, which was not cleaned when I got it and I didn’t notice until I went home because I was in a rush. It was so bad I had to bring it back the same day to cave it cleaned. It drove rough and was just a bad experience. The third is the vehicle I currently am driving which is the MKX I believe which is fine and I have no issues with it. Since I got this loaner I have heard little to nothing about the progress of my vehicles repair. At this point it is January 2019 and I feel that I have been sold a lemon and my vehicle, which has about 45,000 miles on it, should not be having issues that take a year to resolve. I believe it is fair for Lincoln to replace my vehicle with one that I am comfortable with.

Tracy Powell

This is related to the ford service department for routine service. Be prepared to be there much longer than expected and get no updates on your car. When you ask for updates, you get the run around or just ignored. 3 times I have left after having routine service on my car and had to return immediately because sensors weren't reset.

Joe Sheehan

Excellent service, and made me felt at ease as I was a little nervous letting any shop do the air bag recall on my Mustang, They did a great job, and I got the car back SUPER clean and, they even addressed a small issue where I needed a sensor reset at no cost! Superior customer service! Thanks!

Tim Carrier

Service people were great... But person I spoke to in the Parts department was very rude and didn’t answer my questions.

John Siuda

Exceptional service! Ask for Nichole!

Phil Gordon

The positive reviews seem to be mostly from the dealership, NOT THE SERVICE. I booked an appointment because I was told I could be in and out quickly in the morning before going to work. I was told that I could get a quick ride to work while I was getting service. All incorrect. I waited a half hour to check in the car, then it was 45 minutes until I got a ride. That was only after I asked for my car back so that I could drive to work. That seemed to hurry them up. They told me about some more issues with my car, quoted me over a thousand dollars. I brought it to Tyrol Automotive in Manchester and they did it for closer to 700. The people were friendly enough though, so there's a star.

Jason London

The staff was professional and polite.

Lou Haddad

Excellent Service, professional and courteous.

Larry Elsner

Brought car in for warranty work. Made arraignments for rental car. All fixed no hassles.

David Johnson

Great experience with a no-hassle sales approach. Knowledgeable staff and a seamless transaction.

Justin

I have brought my f150 in 4 times for the same exact recall and now my truck gets water inside every time It rains. They scratched my truck trying to fix the problem said they would take care of it and never did. They always say bring it back in and then make me wait all day and the truck is still not ready. Every time I tried to call I couldn’t even get in touch with a service representative. Tough to keep going back.

Dan Grimaldi

HOFFMAN SELLS LEMONS - LOOK AT REPORTS BELOW I bought a turbo diesel truck from Hoffman this summer. On my way home from the dealership after purchasing the truck that day the check engine light came on. Their technicians as well as a third party ford authorized dealer diagnosed the truck to have a engine defect a seized turbo as well as several other things including the braking system and front end. The truck couldn't pass inspection and still hasn't. The General manager Walter Pethick replied to the matter by saying he didn't give a rats a$$ what the technicians had said and wouldn't fix the problem. They stopped answering my calls as soon as I left the lot the day I bought it. "driven by trust" means nothing to these people it is simply a catch phrase don't fall for it. Don't fall for their response that they care about their customers and they want to accommodate them the best the can either. Unfortunately i was a customer and I can tell you personally they wont answer the phone or even call you back. Do business with people who stand behind what they sell not these guys. HOFFMAN TECH BRUCE MOORE : VERIFIED CUSTOMER CONCERN CHECK ENGINE LIGHT ON. FOLLOWED PIN POINT TEST FOUND SEIZED TURBO WASTE GATE. NEED TO REMOVE TURBO AND REPLACE TO CORRECT MARCOTTE FORD TECH TIM JOHNSON: VERIFIED CUSTOMER CONCERN : VEHICLE CAME IN WITH CHECK ENGINE LIGHT SHOWING CODE P1249 RAN PIN POINT TEST TO WASTE GATE ACTUATOR ROD. ACTUATOR ROD IS PART OF TURBO AND IS SEIZED. NEEDS TO BE REPLACED TO REPAIR. Lets see if they offer to fix the engine defect the truck had when they sold it to me or they just dance around the fact that the truck was diagnosed the first day it left the lot with an engine defect that their own technicians found as well

Jeannie O

Hoffman Ford has taken the customer service experience to a whole new level. It's a positive experience from the moment you pull into the service area to the moment you leave. The reps are all courteous, professional and presentable. I was hesitant to buy a car here given my experience a few years ago which did not go well. They've changed markedly. I would highly recommend this group. Thanks David Leach!

James Mcnuge

Hoffman ford knowingly sells vehicles with engine defects that can’t even pass inspection . I bought a ford turbo diesel truck from them in June. Within an hour of driving off the lot the check engine light came on. The engine defect a seized turbo was diagnosed by another ford authorized dealer as well as their own technicians at Hoffman ford along with a broken “ hydro boost” which controls the braking system on the truck. Also the front end had multiple broken parts including a bearing and tie rod. The emergency brake pin was broken and a piece of the exhaust shield was broken off and rubbing on the drive shaft. This was all discovered within a week of owning the vehicle while under warranty but they refused to fix anything. (I have all documentation from both dealers) . Marker lights weren’t working and the truck couldn’t pass inspection twice and still hasn’t. I’ve called Walter Pethick ( general manager) Eric Reese ( sales manager) and both service managers between 40-50 times with no response other than they weren’t going to fix the truck and to come pick it up. Now I have to spend money on an attorney to resolve this issue. Look at the yelp reviews these guys are crooks. They won’t respond to any complaints filed with the BBB or this message because they know that are screwing over a customer that paid a fair price for a truck that has a engine defect and can’t even be driven on the road legally! When I called to get additional paper work I was told they would not give me the paper work and to call their attorney if I wanted it but wouldn’t tell me the name of their attorney. Luckily the Ct department of consumer protection and the Ct dmv consumer protection are stepping in to help. According to them they have many complaints against Hoffman.

Stephen Seiler

Perfect in and out service car was promised when read. Shout out to Tim and Devon for outstanding customer service.

Sue Barnett

Working with Julie Brey was great. She is very professional and knows her job well. There was a hiccup and Julie was very compassionate and found answers to avoid undue stress. The work on my vehicle was done quickly.

daniel bradford

Nichole was great to work with and got me into the F150 I have been searching for. Go by and see her and tell her I sent ya.

William Marion

Quick service. Professional Staff. Open on Saturday. On line appt booking. Cleaned the car even though all I had done was an oil change.

Ellwood Letsch

Just traded in my 2010 Ranger for a new one and I am happy I did. I look forward to many fun years in my new Ranger.

Craig Thomas

Hoffman Ford performed a difficult and involved service on my Lincoln MKX and it was done well and quickly. Got it back like new.

Jeff Troian

Always friendly, knowledgeable and helpful!

Elizabeth Barber

Great customer service and a memorable experience. I will definitely give them a return visit. Mr. Landry knows how to please. He's a natural.

Jacob Neri

Some of the nicest individuals I've met. There's a girl named Nichole there that can help you find the perfect vehicle for your needs and is very knowledgeable. Thank you all for the help !

David Weill

Everyone works extremely hard to make you feel comfortable with their service and has great communication about your car.

J.D. Wilcox

Happy Hoffman listens to the concerns. Happy theu address concerns quickly.

Helen brower

My husband and I recently purchased a MKC from Hoffman Lincoln.Beginning to end we had an excellent experience. From the moment we walked in the door we received excellent customer service. Our sales girl Nicole was amazing. Answered all our questions and wasn’t pushy. Even got a call a week after we bought the car to see how we liked it. We will definitely return to Hoffman Lincoln for our next car.

Legendary Reviews

I told them what was wrong with my car and they gave me an estimate, they then charged me a diagnostic fee of $130. I asked them to get rid of the fee because they didn't actually diagnose anything and they refused. Also they don't pick up the phone a lot of the time the only way to make an appointment is to show up.

b00sted cobra

Great sales experience from start to finish. Very smooth transaction hassle free. Jason grant and Walter are awesome.

Joseph Paolella

Not a good Ford dealer, I went here and they are not good with customers. I did buy a new F150 but with Tasca Ford and they treated me very fair and gave me exactly what I wanted at a price I can afford.

Mario not Luigi

Great service with a knowledgeable advisor. Completed almost to the minute at which they told me it would be done.

Thom Cordeiro

Really great experience with my Ford Fusion. Great staff!

Ashley Kirby

Seth and the rest of the service department were really great to me and my family. They checked out my truck and made sure the brakes were in working order before my family and I drove back home for the holidays. Extremely helpful and a pleasure to work with

Dr. Rick Blum

As always, the communication, the courtesies, the timeliness, and the thoroughness left me a very satisfied customer. Thanks.

Rob H

This was my first visit to Hoffman and I was very pleased. The staff was friendly and courteous. Seth was the gentleman who walked me through the process. He was professional and thorough. My oil change was done quickly and I was in and out in no time. The facility was very neat and clean. The customer lounge was tidy and well stocked. I highly recommend having your vehicle serviced here!

Patrick Spurgeon

After looking for a new F-150 at numerous dealerships, I was very happy to find the perfect fit for me at Hoffman. I walked in late on a Saturday and was greeted Nichole Reigins. She went over every aspect of the vehicle with me and satisfied all my questions. I was very happy with her level of knowledge and overall professionalism. Nichole and Mike Warner stayed after hours to discuss financing options and help place me in the vehicle. I can safely say they went the extra mile (and then some) to ensure my needs were met. From my first meeting with Nichole and Hoffman Ford on the Sales side, to the exceptional service provided by Stacey Violette on the Business side, I am very impressed with the Hoffman Team.

Owen Zaret

A great and easy car buying experience for the second time from Hoffman

Beatrice Walker

Routine oil change. Met a new service advisor Seth. Very friendly was in and out in no time. I may get a new service advisor but still the great service.

jay defrank

Good work, good experience and good value. This was our first time there. Since the location is not terribly convenient we tried most of the other dealers in the area and some independents. Hoffman was the best so far. We’ll be back and we recommend them.

Merry Wormell

Friendly environment! Walked in to window shop. Was greeted by Nichole. She answered a few of my questions pressure free. Will consider buying from Hoffman in the future through Nichole! Thank you for your time

A Google User

Brought my Saab Arc in for a convertible top issue. The service department did and out standing job and I had the car back the next day. Can't say enough about the service. Thanks for a great experience.

Charles Hosea

Had issues at first with a used car purchase that were out of their control but in the end it all worked out. Communication could have been better but they backed their vehicle warranty and provided me with a rental until they could get me running again.

Todd Savage

The customer service was fantastic. I was very impressed with how they made the buying process smooth and simple. I would recommend them to anyone.

Ace Asphalt

Hoffman ford sells lemons. I bought a ford turbo diesel truck from them in June. Within an hour of driving off the lot the check engine light came on. The engine defect a seized turbo was diagnosed by another ford authorized dealer as well as their own technicians at Hoffman ford along with a broken “ hydro boost” which controls the braking system on the truck. Also the front end had multiple broken parts including a bearing and tie rod. The emergency brake pin was broken and a piece of the exhaust shield was broken off and rubbing on the drive shaft. This was all discovered within a week or two of owning the vehicle while under warranty but they refused to fix anything. (I have all documentation from both dealers) . Marker lights weren’t working and the truck couldn’t pass inspection twice and still hasn’t. I’ve called Walter Pethick ( general manager) Eric Reese ( sales manager) and both service managers between 40-50 times with no response other than they weren’t going to fix the truck and to come pick it up. Now I have to spend money on an attorney to resolve this issue. Look at the yelp reviews these guys are crooks.

Sheila Harris

I found the customer service to be very good. I felt comfortable that my service person was knowledgeable about what needed to be done in my car. I appreciated the inspection that they gave my car even though I wasn't there for that I was there for a recall. However it was nice to know about other concerns for the car. I really like the online experience that I had in setting up my appointment.

belvy1974 .

I was very happy with Jason Peltz. He explained everything that was going to happen with my car and let me know that parts had to be ordered. I would definitely recommend Jason and Hoffman Ford to others.

the Love family Lily

The sales person was a good person. The car did not get the horn fix and they kept my car there for almost a week I would have like to get all my issues fixed on the car

Stacey Bouchard

Hoffman helped we when my Lincoln dealer closed with no notice. I was able to switch over my service to them seamlessly. I got an appointment quickly and had no issues with the pick up/return delivery or the service I received.

John Majkowski

New Mustang advertised on Hoffman Ford website with a price of $40K plus a few hundred $ more; don't remember the exact price. Salesperson stated the car cost $46k. Later verified price on the web was as I recalled. Sent message to Hoffman website and e-mail to salesperson to refund my deposit. Manager's response was that he would refund my deposit only after I called him. Fortunately some credit card companies have a dispute process in place; request refund from the payee and if they refuse, your account will be credited upon successful completion of the dispute process. Just a word to the wise :-)

El Yukyok

good customer service!!! though we gotta wait for few hours, but its good that they have playroom for my kids so they wont be bored plus coffee & some refreshments helped a lot to kill waiting! Hoffman Ford Lincoln is one of the best car dealers so far for me! Thumbs up!

Charli Jimenez

3 Weeks ago I had purchased my new car at this dealership after visiting several other dealerships in the tri-state and having a very horrible experience with dealerships recently and in the past, I have to say I was very surprised that Hoffman had made this purchase as easy and smooth as possible and at the right price. The staff was very friendly and Daniel Dowdy our sales person was just a fantastic person to deal with, very honest and sincere he followed through every step of the way from the sale down to the service required. It was just a wonderful overall experience. Thank you!!

Lu Yuan

Very smooth experience!

Christine Badeau

Had airbag recall done. Very fast,friendly,and professional service.

Jennifer Traks

Excellent customer service from the time I made the appointment to the time I picked up my car. The service advisor really went above and beyond to assist me. Top notch!

Liz Pfenning

I received a recall notice in February to replace my airbags. I called in March to schedule the appointment. I was told they didn't have the part. I then called Lincoln and was given a claim number and told to call the dealer back and give it to the service advisor which I did He took the number and advised me he would call me when the part came in In June after receiving no phone call and receiving 2 more notices my husband called and finally got an appointment for August 22 Unfortunately that is not the end of our experience. I dropped off the car. On August 21st. On August 22 when I heard nothing from the dealership I called at 9:30 to ask how long the job would take so I could make arrangements to get a ride if necessary The person to whom I spoke was very rude and kept telling me the service advisor would call me. I finally got a call from someone at _4 o'clock telling me that the car would not be ready and he would have Enterprise provide me with a car if I wanted one He assured me that the car would be ready the next day. Which it was My complaint is the way I was treated. We bought my Lincoln used the air bag issue was not our fault or the dealership but to treat a possible future customer this way is wrong

Tony Kayser

RItchie Gonzalez the salesman was great!! Explained everything, wasn't pushy, help me set everything up. Very personable, nice guy if I was to buy another car I would ask for him, tru the manager Josh Gomes however refuses to return phone calls and emails because he does t want to give what he promised, not happy if not resolved I will not recommend Hoffman ford and will take my service to Ray Serafin ford.

armando camacho

I went to this dealer to get a new car with no money down on a lease even though I knew payments were going to be a little higher but I knew my credit was good, for some reason not given I wasn't approved. Then I went to Lia kia and drove home the same day a brand new SUV. Bottom line is if you go to Hoffman take plenty of cash, they're sure to love you for it.

Flexsquared

Hoffman Ford Lincoln has great service quality and deliver excellent performance. I'd recommend customers looking for a great vehicle and one great customer service go to Hoffman Ford Lincoln driven by Trust!

sal malignaggi

Good service and friendly people.

east coast

Timothy in the service department took excellent care of me and my vehicle. Hoffman is the only ford dealer I trust with my vehicle and always go above and beyond my Expectations

Ali Hoffman

Very friendly, quick service! I had a very positive experience. The only problem is that when I made the appointment on the phone, I wish that he had told me that I would be pulling into a garage for service.

Jaime Shane

I bought a truck at Hoffman Ford in East Hartford and was amazed at how easy the process was. My brand specialist, Mr Emmerson Corbin, was the absolute best—he was courteous, knowledgeable, professional, and efficient—and a great help to me in expediting all the paperwork and details of the transaction. He also took the time to show me the service department, and to explain the new technology on my truck, This dealership is a treasure—the showroom is gorgeous and immaculate, the staff are all respectful and helpful—in my opinion, Hoffman Ford sets the bar for professionalism and customer service.

Dawin Hernandez

I contacted Hoffman regarding a possible trade in of my 2015 mustang gt track pack and the purchase of a 2016 Shelby gt350, I received a voice message from Lauren regarding my trade. When I got to Hoffman I asked Nichole (a short heavy set woman) if Lauren was present and she stated, in a rude way, that she thought Lauren had left to be with her kid. I asked he if she could check because I had missed her call because I was at work, she walked into a couple of offices and never came back to let me know if Lauren was present , never asked if there was anything anyone else could help me with and basically avoided me the rest of the time I was there. My wife was looking to purchase a vehicle also and was being helped by a young slender gentleman who went above and beyond to help her but my experience with Nichole was horrible. After avoiding me in the showroom floor of the dealership she went outside and turned on the Shelby and moved two spots over, never came back inside until my wife and I left. The feeling that I got from her was that I was an inconvenience , I was treated like a bum off the street and felt totally disrespected. If sales are down I can tell you one good reason why, the non existence of customer service, my wife and I purchase vehicles every three to five years but I will make sure not to buy form this particular dealership.

shmaine moralez

Great customer service, and I love my Lincoln!

Katie O

Love dealing with the Hoffman Group. Very professional staff... and I appreciate how much they do for the community .... Keep up the good work !

Ryan Soucy

Nice people. Convenient. And they washed my car!

Bsuth72 .

I bought a truck from Hoffman Ford and Jason Grant was my salesman. I hate the entire vehicle buying process but Jason made that process extremely easy. From deposit to pickup, it was a matter of two days. They also gave me way more than NADA/Kbb on trade in, also threw in a bed cover to get me to stop shopping. I will be back on my next vehicle purchase, and would refer them to Jason in a heart beat.

Eric McKenzie

Overall great experience especially the customer service. From start to finish! Definitely recommend to any and everyone. Go see Jason Grant! I've dealt with many but Jason is by far the best. Stand up guy and upfront with everything. Nothing but good vibes. Don't believe me? Go check him out!

Chris Rodny

Excellent and Convenient concierge service

Stephen Dayton

I’ve worked with Nichole in the past, trying to find a new car. She is very attentive and listens to what I want in a vehicle. She does a fantastic job. Will definitely continue to work with her in finding my new car.

dave Bliven

Too start of im going to say that this is the type of dealerships that give dealerships a bad name! They performed a oil change on my truck, 4 days later it was leaking oil. Brought it in and they said it was the oil pan. But they were under the truck while doing a oil change and didnt notice a leak? So anyways they fixed the oil pan and also did my frint diff input seal. The bouched both jobs and took my money! I have emailed numerous time and they say they are busy! This has been going on since november! So now i have a gouged dust cover/vibration and a oil leak. Worse then when i brought it there!

Mark Waddell

Workmanship was poor. Worked on was for an airbag recall and replacement of the passenger side airbag. When I picked the vehicle up, there were greasy fingerprints on the headliner where the work was being done and the dashboard was not reinstalled properly. Dealership corrected it upon request, the dashboard still not properly set.Makes me concerned about the parts of the job that I can’t see.

Ally Nowak

Jason Grant was the perfect salesman! Very nice, honest, and not pushy in any way, shape or form. Highly recommend him to anyone looking for a Ford. All the employees at Hoffman Ford Lincoln are friendly, and you can tell they enjoy working with each other as well as helping their customers.

Joe McIlrath

Service was done quickly and they didn't "find" any problems. I have enjoyed doing business with them for many years.

Chris Davis

Mr. Jason Grant provided excellence in service as our sales professional. My wife and I found him to be miles above his peers at the other local dealerships that we visited in our search for two new cars. At the end of the day Jason delivered the vehicles that we wanted at the price point we requested. He worked with us and provided a fantastic deal on both the new cars and on our two trade-ins. I will gladly recommend Jason and Hoffman Ford to anyone I know who is looking for a new vehicle: I usually dread car shopping, but Mr. Grant actually made it a pleasure. Five stars all day long.

Lauren

Great service! Nichole was amazing and explained everything to me with the car buying process! I was very happy that she was very knowledable! I would highly recommend anyone shopping for a new car to come here!

Olivia Sears

Would definitely recommend buying a car here. The finance team and my sales lady went out of their way to get me in the vehicle I wanted at a price I could afford. They were so easy to deal with. Only issue I had was I was told the vehicle would be ready at the time I was going in to sign papers, but it ended up still being detailed which took a good 5 hours longer than expected and was only a decent job. Would of rather saved the time spent waiting and detailed myself but it's over now. Other than that everything went smoothly and I don't have any other complaints.

Rob R.

Richard Gonzales is exemplary as a Sales person and is very good at taking care if your needs and he knows how to put the customer first. Down to earth and no games he is there for you. I'm very impressed with his professionalism. Make an appointment with this man ! He will work with you and do what is best for you.

Lisa B

Dropped of our truck here and waited about 20 minutes before service guy even approached me and that was because the nice old man that takes the vehicles said he had to go and try to make eye contact with one of them. I was told it would take all day for service and that if truck was done by end of day they would email me. They said as long as I called in the morning that I would be considered one of the first pick ups, well I called at 7:30 am and I’m sure was one of the first calls since that’s the time they open. They told me the shuttle driver would be calling me right away. I waited an hour an a half and called them. They said they were doing their morning drop offs and that their driver was at Manchester and would call me right away because they were almost done. Another hour passes and I was forced to order an UBER and once I got there I received a call from shuttle driver that he was on his way. Do not make promises you can’t keep. I don’t have the pleasure of sitting behind a computer all day and waiting for a phone call. The worst part was they didn’t even seem to care. I wonder if I was a guy would they have treated me the same way. Horrible customer service here in my opinion .

Brian Guerraz

Hoffman Lincoln was a absolute pleasure to work with. Our salesman Jason was great, very knowledgeable of the vehicle and very easy to work with.

Sylvia Rodriguez

Stopped in today and was assisted by Nicole. She is very knowledgeable and approaches with kindnes. Nicole made me feel like I was in charge and not being taken advantage of.

GARRETT OUELLETTE

Saturday was beautiful and I finished my yard work early and said let’s go check out the Ford Explorer I always wanted. So I hoped in my vehicle and drove to hoffman. I dealt with Ritchie, who took one look at me and must have thought, this guy cannot afford this car. He resisted even letting me see the car, resisted letting me drive the car. You could just tell he wanted to get rid of me and try to find someone who was a “more qualified” looking sale in my opinion. He was trying to show me the one on the floor and tried to send me packing. After letting him know MANY times, because he kept reminding me, I know how much these things cost I think he finally heard the annoyed pitch in my voice and was ready to give me some service. After walking around for a few minutes I knew Hoffman was not for me and hoped in my car and left. I am hoping other dealerships in the area will better service me. the lesson is Ritchie, don’t just a book by its cover, because good credit and money I do have. I was there and would have left with a contract, just needed a little education and service and I’m sure the commission would have been worth it

David Chen

My experience at Hoffman Ford Lincoln was excellent. My service advisor, Tim Frenette was very helpful in providing both my requested service as well as advising me about future work that would need to be done to keep my car performing optimally and safely. I will be servicing my car at Hoffman Ford Lincoln exclusively.

William Lichota

I’ve been dealer servicing my cars for decades, and have used Hoffman dealers for years. I have to say my experience this time was one of the worst ever. Came in for a 120k service. Knew it wouldn’t be cheap, but the up sell was very apparent from the beginning. I raised a specific concern, and was told it couldn’t be addressed. Then, as the service was being performed, they “found” another issue that resulted in another $900 charge. Never a good explanation for anything. Couple that with a shuttle ride that was an hour after when they said it would happen, and the experience was terrible. Attempted multiple follow up, including a direct response from the service advisor, with ZERO follow up. Very disappointing experience at Hoffman Ford.

John Longo

Hard to image a better experience all around! Attention to detail, convenience, and friendly staff commited to msking the car buying experience flawless!