Reviews of Gengras Volvo Cars North Haven (Car Concessionaire)

Roy Fitzsimmons

Very engaged sales force. No high pressure, just very good information and friendly attitude. Enjoyable car shopping experience.

Virginia Wilkos Stafford

My experience with John Rita and Nick Errington at Gengras was outstanding. I was having bad experiences at other dealerships with sales trash trying to push me into vehicles beyond my price range. John found a vehicle that suits my needs and was well within my price range, and Nick got me the financing I needed. I already know from bringing my husband's car in that the service department is great. I highly recommend this dealership!!!

Dana McFadden

Seamless purchase through a very attentive and nice salesperson, who was readily responsive to an issue I had, and facilitated the warranty repair indicated. I highly recommend North Haven Volvo.

shiva kumar

Jessicah and Jeff were really friendly and helpful in finding our 2019 XC40 with the features we needed.

devin bohorquez

Had the pleasure of working with Brian and Steve. Skipped all the unnecessary chatter and got me in the car I've been wanting for sometime. Great service! Definitely recommend if you're in the market for a new car.

Pam Hall

The staff were all friendly whether they were helping me or not.

Mike Abrahamian

I am a recent college grad looking to lease a new vehicle. Brian Langley was a knowledgeable, honest, and trustworthy guy and really has a passion for what he does. The payments were a bit steep for my budget and I did not make a purchase; however, I will be back in the near future to make a purchase with Brian and the Gengras team!

Adam Freyler

What a fantastic experience! We had a pretty complex situation regarding different trade-ins along with making a decision about a vehicle. Jessicah Terrill was amazing ... she listened to us and had possibly the best working knowledge of vehicles (not just of Volvo, but the Honda trade-ins and the other vehicles we were considering) I've witnessed in many years of buying cars. She followed up but never pressured us for a sale ... made the decision process for us clear and easy. Rick Miller made our finance choices absolutely easy and really enjoyed the pleasant , friendly atmosphere at Gengras .... I don't give it out often, but this was a five star experience.

Catherine G. Sidor

So excited about my new 2016 XC70. More spacious, more powerful than my 2005 XC70 trade-in.

Jeff Wood

I went to Gengras years ago only for service, but when I needed a new car I educated myself on what I was looking for. Mike knew that I had done my homework and didn't push any additional products or services, and didn't lead me toward a different car. I've read some of the negative reviews, and can appreciate that not everyone will have an ideal experience buying a car. However, my experience here was nothing short of positive.

Dave Reynolds

Tremendous experience at Gengras Volvo of Meriden. They serviced my C30 in what was seemingly minutes while I waited in a very nice waiting room near the service department. It's off to vacation now, and I thank Gengras Volvo for getting my beloved C30 ready so well and quickly.

M J

Although I did not purchase here, I want to publicly thank the staff at Gengras Volvo Cars of North Haven. The specific S60 I wanted was not available within their Inventory, but Jeff, the Sales Manager, had gone out of his way to locate cars across the country in the exact spec I had wanted; all of which were either over 1,000 miles away and too expensive to ship, or cars at locations which do not do swaps with surrounding dealers. He assisted in providing the locations of each car, as well as the respective dealers. Even after knowing I would not be purchasing from them, Jeff continued to assist and check in to make sure I was able to locate the Volvo *I* wanted, not the Volvo they wanted to sell me, competing dealership or not. Not once did I ever feel as though a sale to them is just another number in their monthly report. The entire staff is always friendly, welcoming, and knowledgeable. The space is comfortable, clean, and accommodating. Overall, a much different experience from any other dealer and brand I have dealt with. Zero pressure in purchasing whatsoever. If you want to purchase a car and feel like YOU are the one making the decisions, rather than being told how your sale will go and which car you should be getting, please visit Gengras Volvo Cars of North Haven. I will definitely be using them for all routine maintenance and service. Thanks Guys! -M J

Jim Stiles

Really! Best car purchase experience i have ever had with Mike, Mike and Steve. Bought a 2015 and treated like I paid top dollar for a brand new one. They did everything they said they would and more!

Sean Mitchell

Great experience once again and a big shout out to Jola Westerlund for yet another great transaction! The C70 is even better than I imagined!

Curtis Alexander, Sr

Charged 280 to cut a key and program the remote that was quoted several times at 175! I called multiple times and each time I got a quote of 175 plus tax. NO MENTION of any other possible charge. Even the day I came in down to the estimate. That price should have been honored. The estimate I signed said 175. The service person said there was not as much labor (that saved 30 minutes of labor) but Volvo charged for the software. The 175 should have been honored since....it was not authorized, AFTER that, future quotes to customers should be 280.00, But to do that to a customer is fundamentally and ethically not right or fair. VERY DISAPPOINTED. 11/14/17 Jerry thank you for contacting me and resolving the issue.

Jordan Zinn

These guys went above and beyond. The work was explained, the cost was fair, it was done properly and quickly...and they even let me get my golf clubs that I had left in the car.

Marjorie Buonanno

We had the best car buying experience ever this week at Gengras Volvo in Meridan CT! Mike Ferris, Max Deselin and Nick Errington are a professional, straightforward, and knowledgeable team that made the made it incredibly easy through all aspects of the process. Very pleasant experience! Love the car!

Matt Neal

I was shopping for a BMW, Audi or Infinity. I found a surprisingly great vehicle in the Volvo I purchased. I simply didn't know the Volvo was in the same category as the other luxury automobiles. The XC60 is very comfortable, great visibility with less blind spots, and powerful enough so I don't feel that I sacrificed performance for safety. Brian Langley was nothing short of fantastic. The entire Volvo staff was non-pressuring, informative and helpful. They gave me fair value on my trade and explained all options available with regards to cars, financing, warranties and service. I shopped several dealerships and the staff at Gengras of North Haven was simply a pleasure .

Noel Paul

Came to buy car, got the presentation, found the car, went on test drive, exchanged numbers, was told we would get a call back. Two months later - got the call asking if still interested. Lack of follow-up for customers, nice guy though, nice cars, spacious location and excellent sales strategy.

Joe Tyler

When I purchased a pre-owned Volvo, sales rep stared I had 3 free service/maintenance visits. Not so, they include the 1st one as the original. Blamed it on the sales team and they couldn't do anything, be ware!

Moses Dahn

Great Service was provided to me

Walter Plummer

Great people to deal with.

Nancy O'Neill

Everyone at Gengras was the best......the internet person, car sales person Mike, receptionist, finance rep, service personnel. Each person I encountered took pride in their work. They were all efficient, thorough and caring. They accommodated me so that I was able to purchase my vehicle the same day. I highly recommend Gengras. Nancy O.

Debbie Kellner

I went to Gengras Volvo on a whim and was very impressed with the cleanliness and friendly atmosphere from the moment I walked in. I was lucky enough to work with Jessicah Terrill who spent a lot of time with me on multiple visits, explaining and answering all my questions. I am now the very happy owner of an XC60 and absolutely love my car!! I wholeheartedly recommend Gengra Volvo, Jessicah and the entire staff making the purchase a great experience!

Loretta Parisi

We highly recommend Mike Ferris. He and the team at Gengras Volvo have continued to provide excellent customer service both before and after moving to the new location. Meriden's loss is North Havens gain. We are extremely pleased with our purchase and would encourage everyone looking to purchase or lease a vehicle to contact Mike. He will not disappoint. Sincerely, Paul & Loretta Parisi

Ange Lynch

We recently had the pleasure of working with RJ Sullivan at the Gengras Volvo North Haven location. Although, we did not purchase a new Volvo at this time we would definitely recommend RJ to future clients. He is well versed in the Volvo cars, articulate and most importantly makes himself available to his clients. You can't go wrong with working with RJ.

Matthew Katz

The customer service was fantastic- Brian Langley demonstrated a knowledge of the cars available as well as personable and not pushy- he allowed us to make an informed decision based on the options available and encouraged us to find a car that worked best for our situation. From start to finish I was comfortable. Will be back in the future - can't beat the customer service or the no pressure approach to car purchase.

Enid Santora

I leased a car here recently and had EXCELLENT customer service. The Salesman, Michael F. and Sales Manager, Max made my experience easy and hassle-free. Michael never failed to follow-up and always kept in mind, the options that I was interested in. Both he and Max were extremely knowledgeable about the car and the system. I worked with Michael for weeks and he never became disinterested or impatient. The same can be said for Max. Even the receptionist was pleasant. In addition to finding a car within my budget, they made it fun... unveiling the car... taking pictures... programming on of my favorite radio stations before I even got into the car. What an experience. I highly recommend the dealership. thank you, Michael and Max!

William Simione

Gengras know how to take the pain out of buying a car. It was a pleasure from the moment Jessicah, the sales person, introduced herself to finalizing the paperwork. I never felt the pressure that comes from buying a car, it was truly a stress free purchase. I would highly recommend Gengras Volvo North Haven and I would ask for Jessicah!

Lindsay Gravens

Wonderful experience! Highly recommended. Everyone at this dealership is so friendly and makes the buyer comfortable. Brian, Jim and Rick were awesome! Felt right at home.

Nicholas Varzos

I have owned two Volvo S 80's. I purchased out-of-state and then happened to move here… This parts center and service system at this dealership is horrible. I recommend never dealing with this agency. They are Volvo license should be revoked

Alexandra Manzin

Great experience with multiple members of the sales team. Felt comfortable and confident the team was honest that I was buying the best car for me. Easy to work with and fun- which is always a plus. Customer for life!

Kevin Coyle

The experience at Gengras Volvo in Meriden was the best car buying experience I have ever had. I will be sure to go back to John and Max for all of my future car needs.

Chris Brehm

I had a nice conversation with the GM at Gengras after a tough start calling in. Thank you for caring about your prospective buyers.

Kenyatta Black

This review is about my recent bad experience at Gengras Volvo in North Haven. I currently drive a rare V60 R-Design, 6-Cylinder, Polestar Engine Chipped, 337 HP, 2015 Volvo. My lease is up in 3 months and my wife and I spent a Saturday test driving all of the competitive cars in our price point. We visited Executive Dodge & Jeep, Toyota of Wallingford, Executive Acura and Jaguar of Hartford and had wonderful “no-pressure” experiences with each salesperson. I have been leasing for over 20 years and we conduct this Saturday test drive as a standard practice prior to looking for a new vehicle. Therefore, we know the drill…we walk in, ask for a salesperson, provide them with our drivers licenses (we understand that they need a copy while we are out testing the vehicle for liability purposes) and I take the vehicle out my wife drives the vehicle back. Then we discuss what we thought on the way to the next dealership. The choices are narrowed down and I connect with eh salesperson thereafter. However, at Gengras Volvo of North Haven, the salesperson and the business manager would not let us test drive their vehicle because I wouldn’t give them my telephone number. How ridiculous. In this era of identity fraud and gorilla marketing, there is no reason that to test drive their vehicle, I should have to give them my telephone number only for them to harass me to purchase a vehicle from their dealership….no way, no how. As I noted, we understand that they need our licenses and the salesman had them already. So you know what, we left….shame on them. This was weeks ago and I wasn’t going to do anything about it. However, this past Saturday we finally got to drive the Volvo we wanted to at “Connecticut’s Own Volvo” in Milford and wow what a refreshing difference. I had both my wife and college aged daughter with me and I was grateful of the no pressure pitch. The salesman actually allowed my wife and I to take the vehicle for an extended period and you know what I think we found our dealership. So shame on you Gengras Volvo of North Haven, you guys have a lot to learn in regard to customer service.

Peter Patrikis

Friendly, efficient, smart, careful: all you would want from automobile service.

Jason Schnabel

I recently bought my Volvo through Gengras Volvo of Meriden. As it had been a while since I purchased a car I wasn't sure what to expect. Mike Ferris and Max Deselin were wonderful in making sure that I was informed, comfortable and educated about the choices I was making when going over my available options. I never felt pressured or obligated as this process took a few days. Most importantly - I felt valued as a customer. Surprisingly, this is rare these days. Max worked with me on my trade in value and Mike made sure the price for my selected vehicle was where it needed to be. Like others have said, I would highly recommend buying your Volvo through this dealership whether it is new or used. I also had my vehicle serviced here and the service was incredible. I was educated and informed about all service options - even though the service visit was for something under warranty. Kurt Schultz still made sure that I knew exactly what was happening. I would recommend Gengras Volvo of Meriden to anyone. I know I will certainly look here for my next vehicle if things remain the way they have so far.

Marwin Gonzalez

My first Volvo and had a great experience. All was explained and felt comfortable in my decisions.

veronica B

The Gengras Volvo staff was very pleasant, and when I made the purchase I accidentally left my Credit Card at the dealership. One of the staff members really went out of her way; and delivered the Credit Card right to my home in Waterbury. I was more than impressed! Also, we are very happy with the car. My 7 year old son loves the car so much that he doesn't even want to ride in either of our other 2 cars anymore.

Lisa Gaw

This was the most relaxed and comfortable car buying experience ever. I was in the market for a new car, and had been interested in Volvos for a while. But I wasn't sure exactly which model I wanted. My salesman, Tim Rourke, was extremely knowledgeable, and had us drive several different models so that we would understand the differences between them and help narrow down the decision. Was seriously torn between an XC70 and an S60 sedan when the Sales Manager, Bob Doyle suggested, as he said "at the expense of a potential sale", I take the S60 for an extended test drive to make sure it was going to fit my needs (I had been driving a BMW X3). He arranged it, and at the end, we still had an incredibly tough time deciding as they are both amazing vehicles. Ended up with a 2013 XC 70 that looks and drives like brand new. It's an absolutely amazing vehicle and I'm in love. The staff was incredible and took care of everything - Tim even contacted my insurance agent for me to handle the transfer of insurance from the old car to the new. Bob got me an incredibly low interest rate - particularly for a used car, and Steve Dolan, the Finance Manager, took his time and explained everything at the time of signing. I literally did nothing but tell them when I wanted to pick up the car. When we did pick it up, it had been completely serviced, new tires put on it (can't say that about my BMW when I purchased it), and detailed to perfection. Tim then took the time to explain every little feature of the vehicle to me. I would highly recommend Gengras of Meriden. Even my husband, who despises car shopping, was surprised at how low-key and pleasant the experience was. No smarmy, pushy sales people, and no pressure tactics to "buy today". It took us over a week to decide on which vehicle, and it was fully two weeks to the day from initial test drive to pick up of the new car. Oh, and the best part? We were told they're moving to North Haven in February, making the drive for service even shorter.

Barbara G

Got an appointment quickly and a loaner car was available. Lee called me early afternoon to let me know what was going on. Car was ready late afternoon. All went well!

john t

My experience was quick and efficient. Got in, got out. They were good at getting you in and out efficiently.

JOE AVENI

Just purchased a Used XC60 from Gengras of North Haven. The experience was great. Mike Ferris and Jeff Swierbutowicz, his Manager were both professional, friendly and great to deal with. Very helpful with me while visiting their dealership for a few months on and off while shopping around before finding the right car at the right price. They were able to meet some requirements I had on the vehicle as well. They make themselves available to me whenever I have questions about the workings especially the Infotainment system. I would recommend this dealership to family and friends and look forward in doing business with them on servicing my vehicle for many years.

seth turner

Car in for problem with charging turned out to be a sensor having to do with the radiator - strange but i am thankful they have seen before, so cudos to the service people. Not 5 star because when i call a dealership's main line i don't want to leave a message (you need an operator) - Unacceptable

Lori Brelsford

Fantastic, Friendly, Professional

Gregory Rockwell-Scheidler

My salesperson Brian Langley was patient, pleasant and made the process very easy. He and Jim understood my budget and found the exact car I was looking for in another state and had it shipped to me in less than a week. My family has purchased three cars from Brian and he remains a reliable source for us going forward and we would recommend Gengras to anyone.

Susan Soyland

I wrote a review of this dealership on Pomeroy Ave It was not a good review. For some reason it is not showing up on Google Reviews. Beware of why.

Laura Sundstrom

Great experience working with Brian and the rest of the team - perceptive, transparent, and very helpful!

Erik Williamson

Customer service is great and everyone was very friendly.

Rolf Wolfswinkel

New, comfortable and efficient.

Star-touch Therapy dba

Always excellent service. Bought the S60 in 2008, just got the 150k mile service. All service personell at Gengras have been a pleasure to work with.

Brenda Bentley

It had been a long time since I last bought a new car. Thankfully, I had a wonderful car buying experience at Gengras. I had a quick response when I first checked online for the car I wanted to test drive. I loved the look and feel of the Volvo S60. Our Salesman was John Blanchard and he (and others) searched for the color and package of the car I wanted, ended up with, and at a great price too. This is a no pressure place and everyone was calm, relaxed, and friendly. I had a pleasant, fun, experience and definitely recommend them!

Michelle Ladegard

After a rocky start to the appointment, Brian was able to find me the perfect car. Everyone was so knowledge and professional. It was an exceptional experience and I would definitely recommend Brian and Gengras Volvo of North Haven.

Alexis Fernandez

I was looking for a 2012 S60 in a specific interior/exterior color and John Rita made it happen! This was my first time buying a luxury vehicle, so I was concerned about buying the S60 in the best possible situation. Not only was I looking for a good deal, but I wanted to feel taken care of during the process. The minute my husband and I met John, we knew we had met our salesman! He was knowledgeable without being pushy. John was 100% concerned with getting us what we were looking for and not just making the sale. He obviously loves Volvos, but he gave us the time to make sure we loved it, too. Of course, my interior/exterior color was not on the lot at the time, so John took down my specific requirements and went to work to find the car. Within a week, I was driving my car home! I'm sure some of it was luck, but I think the Gengras team worked together to make sure my needs were met. Once I had decided I wanted to buy the car, John set me up with Max Deselin in financing. I was already pre-approved for a loan through my credit union with a great finance rate, but Max took the time to see if he could do better - and he could! He also informed me of additional options I could add to my loan (e.g. gap insurance), but, just like John, was not pushy at all. When buying cars in the past, I've always felt like finance people have pressured me into add-ons, but Max literally just showed me options - he left the decision making process entirely up to me. It was very comfortable. On top of everything, the entire team at Gengras was happy to help me in any way possible. My process started with Tracy with the online department and she certainly got me to where I needed to be. Even the General Manager, Jerry, always came out to welcome me to the dealership. It was such a wonderful experience and I'm so happy to be in my new car! Thanks!

Rebecca Miklus

Really fantastic experience here buying a 2017 Volvo XC60 this past week. Bryan was a huge help and very laid back with zero pressure. He was honest, upfront and a great guy to work with. He even solved a small issue for us immediately and to our satisfaction. The whole experience from sales to financing the car through the dealership was excellent. We would highly recommend Gengras. -Nick and Rebecca

Alicia Sigal

I had a wonderful experience at Gengras. Brian Langley was the sales associate that I had worked with and he was extremely professional, knowledgeable, and easy to work with. I highly recommend Gengras.

Christian Petrarca

From the moment we walked in the door we felt welcome. We weren't pressured, there wasn't constant phone calls either. All of the staff we knowledgeable and willing to help. We will go back, of this Volvo ever stops running.

Chris Bartolotta

Service was great. Place very organized and clean. Lee Page took the time to explain everything in detail and helped us determine what was necessary to fix now and what could wait for a later date.

Joe Pagliaro

My wife needed a new car, and this was our first Volvo-buying experience. We highly recommend the Gengras Volvo North Haven dealership. Michael Ferris and Rick Miller were both fantastic to work with. Our experience was relaxed, no pressure, but still very professional. We looked at the 2018 XC60 and XC90 since didn’t know if we needed the extra room. Michael pulled them both up side-by-side so we could compare and measure. During the test drives Michael was patient and explained the specifics of each car. Rick gave us a very fair value on our trade-in, and the entire transaction was quick and simple. Both Rick and Michael answered all of our questions (and my wife had plenty of them!) I would highly recommend this dealership to anyone who is looking to purchase a vehicle!

Carlos Ruiz

Came in to the dealership looking for a good trade-in value for my vehicle and with the Gengras dealer network John and his team were able to make the numbers work for my family and I. The kid center was a dream and makes this a great family-friendly dealership!

Mr. Burke

Great place, warm and welcoming atmosphere. The staff was wonderful and the salesman Brian Langley was super helpful, I highly recommend asking for him. Also the receptionist was a sweetheart as well. Of course the vehicles were amazing and didn't feel forced to buy or anything especially since the salesman are not working for commission. I highly recommend a Volvo because they are the safest cars Known to man, but also because this place rocks !

Patricia Devoe

The unfettered experience of buying a car.... very good staffing!

J Tucker

Very helpful. Not pushy. Knowledgeable. Excellent experience.

Lori Fritzer

My experience purchasing a Volvo at Gengras Volvo in North Haven was outstanding- a large selection of the model Volvo I was considering, very fair pricing and terms, and outstanding assistance from our sales rep R.J.Sullivan- a great listener able to apply my buying needs and preferences into the right vehicle. And if course, kudos to Volvo for designing a great car- am loving my S-60 Inscription!

A Lyons

I have not had good luck with the service department. Brought in my XC-90 in for repair. Told the service agent I had two concerns. First I had the fuel pump repaired at a service station and it still was not working properly. Service tech recommended replacing the pump again. The first pump was only a few months old. Second I was going on a long trip and asked them to inspect the vehicle. They suggested the typical preventative maintenance repairs. Went on my trip and got 100 miles from home and the steering went out. Had to stay overnight to get repairs. Continued on my trip and had the same trouble with the fuel pump that I had before. Brought my car back to Gengras when i got home and the service tech told me there as a problem with a fuse. No offer to compensate me for the fuel pump that I didn't need. I'll never go back to Gengras.

Scott Kassouf

Michael Ferris was great to deal with when purchasing my son a car 5 months ago. We gave him the price my son could afford on the car we chose and the deal got done in a stress free atmosphere.

Kaitlynn

My mom purchased a car yesterday from Gengras Volvo in north haven ct. and she can’t stop talking about the amazing service she received from Everyone in the dealership, especially her salesperson Michael Ferris and manager Jim. The dealership is beautiful, they offer you a variety of snack and drinks. They are very knowledgeable and super friendly. As a family we truly highly recommend this dealership if you want a great and smooth experience when buying or leasing your vehicle.

Charles Lyons

I bought an Audi A5 there that looked and ran like brand new. There was an issue with my driver side windshield wiper arm. It was replaced with new parts and I was given a brand new 2018 Volvo the most expensive model of their fleet. Your looking for a luxury car that has all the new technology. It practically drives itself. The managers name is Greg he is a manager with integrity.

melissa minisci

The team at this dealership is amazing! I went through a lot of nonsense with several other dealers before I finally had a great experience. Dealing with Bob Doyle the sales manager, Steve Dolan the finance manger, Mike Ferris the sales associate and Tracy Casey the internet specialist was not only easy but pleasant, which car buying never is but they do a great job. It all started with Tracy who kindly listened to me complain about the other 20 dealers I have been who turned me over to Steve, who did a great job explaining everything to me and making me feel comfortable, to Bob who was great and welcoming. It finished with the best Car Sales Professional I have ever encountered, Mike. Mike who is knowledgable and caring was great to work with, he also has amazing hand writing because he uses a rule, it is impressive. The most amazing part of my experience was not only the way I was treated but the follow up. Tracy knew I had a difficult experience in the past, she kindly checked up on me and follow up through my entire process. I was happy to receive a voice mail from Mike a few days after I took my new car home with me to make sure I was happy. The dealership team wasn't even the best part of my experience it was my awesome new Volvo. I traded in my Lexus for a Volvo that was pre owned but looked and drove like new. Upon test driving i felt the littlest vibration in the front end, upon telling Bob he ensured me that he would get it look at, when I arrived the next day to take delivery I was informed that they kindly took care of the problem by replacing my rotors. Very impressive, not only did they listen but they acted on it immediately to get it fixed. A huge shot out to Steve as well who took my financial demands and questions like a champ! Thanks a million to all of you! I am very happy, impressed and grateful for my new car and experience!

Joanne Paradis

Mike Ferris and Max Deselin are both professional and courteous. They have excellent follow-up sales techniques. I never felt like I was being pushed into purchasing my S80. We reached a fair and equitable agreement on the sales price of the vehicle and on my trade-in so I am a very happy and loyal Gengras Volvo customer. I would recommend this dealership to anyone who is in the market for a new or used Volvo. And, they have the very best service department in Connecticut!

John Hoffmann

Just here to pick up a car purchased for a coworker. Everything was just fine.

Enelio Ortega

By far my best car shopping experience. Thank you Jessicah.

Shahid Abdul-Karim

Talk about service and loyal customers; Gengras Volvo has us for life. My wife, Tanisha Batiste and I purchased our first Volvo from Gengras in September. Several months later we were in an accident and our 2005 S80 was totaled. The service and hard work of sales executive John Rita and the financing team during our first purchase was exceptional. They didn't stop until we got approved. Well, once we received the news that our S80 was totaled, we immediately called John Rita. This time we experienced the same level of outstanding service. My wife and I struggled with deciding on the XC90 or the S80. John took his time with us and explained in detail all of the possibilities of both vehicles. He really had to be patience with us. Husband and wife sometimes just don't agree. John was upfront and honest regarding price range, gas mileage and vehicle use. It was a very tough decision for us. But with John's knowledge and concern of how we'd use the vehicle we decided on the 2008 S80 and we love it. For us, it's rare to include a sales executive in family matters, but he had to be involved to help us make the right decision for the best interest of our family. To us John is more than a sales executive, he has become an extended part of our family and has made us life-long customers of Gengras. Thank you John and Max for all that you do. Shahid Abdul-Karim 2008 S80

Brian Langley

Recently purchased a preowned vehicle from Gengras Volvo of North Haven. My client advisor, Brian, was outstanding and took care of all my needs and made me feel completely comfortable. The managers Rick and Greg were a pleasure to work with as well. Overall an excellent experience, I highly recommend them.

Lori Cushman

Could not have asked for a better experience buying my new car. No pressure, knowledgeable staff, very nice showroom where they made us feel relaxed and welcomed -- and my CPO XC60 was delivered to me in a beautifully detailed state. To top it off, Mike Ferris, our Advisor, remembered that I had asked about a specific accessory and called me 10 days after I took delivery to say he had found it for me!! I didn't really expect any follow up on my inquiry -- I was blown away! I look forward to seeing Mike and Rick when I bring my car in for service in the future. Can't say I've ever felt that way about a dealership before. THANK YOU!

Reginald Brown

The knowledge of the Volvo legacy and professionalism of Lance Jewell. The entire staff of Gengras Volvo made my wife and I part of the Volvo Family.

Betsy Flaherty

RJ Sullivan was incredibly helpful, thorough and knowledgable.

Antonio Malabag

Great Experience! Smooth and Fast Transaction. Mike Ferris is The Man!

Bruce Plasse

My wife and I bought a 2017 XC60 from Brian Langley and had a terrific experience. From talking through the features, going for multiple test drives, and answering our many questions, Brian was a pleasure to work with. His relaxed approach was appreciated - no high pressure sales tactics like other dealerships we encountered. In addition, Bob Doyle, the general manager and Stephen Dolan, the finance manager, were immensely helpful as well. We highly recommend Brian and the entire Gengras team for their expertise and first rate customer service.

G Graff

After shopping around for a 7 seat SUV we decided on the XC90. It's well built, very comfortable and has every safety feature available.Having gone to other Volvo dealers we know that we got a very good buy and trade in allowance at Gengras. William was our sales person and he was extremely knowledgeable and a real pleasure to deal with, as was Bob, the Sales Manager. We highly recommend this dealership and love our XC90.

monica parker

The staff here was very attentive and friendly . I would definitely keep coming back for car services and will recommend this place to all ages. Great place to spend your money.

Josh Murphy

Had a really discouraging experience. I arrived looking to see what my options were. The greeting and first impression Was extremely rude. I felt judged. The first words out of the sales consultant was if my vehicle was a lease and I responded yes. Next was how many months left on the lease and as soon as I said a year hands went up in the air and I got a rude "oh I can't help you". Little did he know that my lease is payed and I don't even need to trade in. All that should have been my cue to leave then but I didn't and that was my mistake. Went on a test drive in a 2018 XC90 and the car was shaking and the screen did not work. The response was it needed to go through a pre inspection. Fine! I loved the car and was interested in purchesing the vehicle and taking it home. The sales person gave me a peace of paper showing numbers and said "all your info you will need is on here hope I answered your questions". At that point I felt like they were in a rush to have me leave and I was most definitely not going to beg for their assistance so I left. I'm not about to pay 8,000 down on a almost 70,000 car for that kind of customer service. My first thought was maybe just a bad consultant but no the Bad vibe was consistent throughout the dealership. Volvo I'm very disappointed...

nikki m

BUYERS BEWARE!!!!!! Turned in my lease and received a 4200 dollar bill from them for property taxes which I was NEVER TOLD I HAD TO PAY BEFORE OR DURING the FIRST LEASE or EVEN BEFORE GETTING MY NEW LEASE. When I asked ..again...WHEN I ASKED BECAUSE THEY DONT TELL YOU THAT YOU HAVE TO PAY PROPERTY TAXES ..how the property tax worked (i was under the impression from my first lease they were in the payments) Rick told me Volvo paid them and I had to pay Volvo back. I specifically told him I've never paid them anything extra besides payment he assured me I did or else this new lease wouldnt have gone through and another LIE just to get me to sign a paper. They did an inspection on my turned in lease WITHOUT ME BEING PRESENT and 500 dollars for BUFFABLE scratches on my turned in lease?!?! 1400 for remaining payments...I was getting into another lease and they said they were taking care of by Volvo but clearly not they're saying I owe that now so when I call about it I'm told "it happens sometimes well try to get it taken care of". They made sure they called me 15 times prior to come sign the papers to get into a new lease but now I'm having issues and DAYS go by without hearing from them. Now everything is out of Brian's hands. How convenient. I am extremely unsatisfied and angry that I even am in another lease for 3 years because I dont want it ANYMORE.

Rachel Lang

just bought a used cx60 from Michael Ferris and it was the best choice I've ever made!! They took the time to teach me about each little bell and whistle, and read through every contract with me. seriously though - i am officially converted to volvo for life <3

Ryan Hultgren

Beautiful new dealership with a help staff especially salesman Brian Langley.

Jack Wu

Always ask customers to do a tire wheel alignment when it is not necessary. After the alignment, the steering wheel is not centered when the vehicle is traveling down a straight and level road. pay more to get worst.

Lisa TG

Amazing customer service and attention to detail. Mike and Steve (finance) made our trade in transaction super smooth. Second Volvo and consistent customer service and follow up..... even after we left!!!

Joe Landisio

Brian Langley was phenomenal....very laid back and not pushy whatsoever (it really helps the experience that the dealership is non commissioned based) - you can really tell they care about the customer and get to know you on a personal level. I picked up my 2016 Subaru Wrx Sti and Gengras made the process extremely easy. Even though i have a Subaru dealership in my town (i tried to buy with them and had a bad experience) i will be driving the 35 minutes to Gengras when i service my car just to see these guys again.

Leon Mandipe

I test drove the Volvo XC60 with Sales Associate Michael. Michael is an outstanding gentleman and knows his product. The vehicle itself left me wanting. However, the dealership is excellent when it comes to customer service. I felt valued and appreciated. Great job Michael and (Steve).

Brittany Marques

Jolanda and the entire staff provided me with a enjoyable experience of purchasing a new car. I have been to many other dealers and Gengras provided the best customer service by far. The staff was highly knowledgable and I never felt pressured during the whole experience. Thank you Jolandra and staff at Gengras of Meriden!

Laura George Hess

Originally submitted an internet request and was contacted immediately by a friendly employee who discussed my interests/questions. She assured me that she would not haunt me and was very respectful of my time. She asked if she could follow up with me in an agreeable number of days - very nice policy. I did follow up with a visit to the Meriden dealership. All staff was very accommodating and have superior training in customer service. Ultimately, I leased a XC60, used my current Volvo for a trade-in and am totally happy with all components of the transaction. Would highly recommend this dealership.

Teresa Monaco

First experience buying a car from an out of state dealer. Michael and the team from Gengras Volvo in North Haven made it very easy. We love our Volvo. Thank you all very much.

Carlos Binkley

Gave my 21 year old granddaughter the car I had promised to her when she was 6 years old. I never thought I would find a car that would make me as happy as my old 2004 xc70 but I was wrong. This 2015 is as close as you can get to my old Volvo but with lots of new features. Jessica was a joy to work with finding the replacement and I never felt any pressure to go in one direction or the other. I have all ways had good experiences at Gengras and Jessica just adds to a great staff.

Patrick Wellspeak

I recently purchased a 2017 Volvo S90 from Gengras Volvo in North Haven. My sales person was Michael Ferris and I also dealt with the GM Bob Doyle. I have to say they were wonderful people to deal with. They helped guide me to the right decision for me without too much pressure. They simplified the sales process by offering a fair price from the start. The car was delivered as I wanted it and that took some effort on their part. I highly recommend purchasing from this group and you will leave happy.

CB Robertson

I recently bought a V90R from Gengras. I love the car, and cannot speak highly enough about the dealership. Brian Langley was great to work with and had me on the road in the new car the same day. I traded in my 2006 V70R and mentioned that I would really miss it, so he positioned both in front of the dealership and took a few photos of them together. Really appreciate everyone going out of their way.

Jonathan Nye

I had a great experience working with Brian at Gengras Volvo. He was very attentive and answered all my questions. The car-buying process was very smooth and efficient. I told him what I wanted, and we got everything done within a week. Highly recommended team of professionals.

Carol S

Purchased a pre-owned Toyota from Gengras and I couldn’t be happier. I was treated like a friend and a valued client throughout the buying process. The managers worked with me to address concerns and my salesman, R.J. kept me updated and feeling good with my decisions from start to finish. The car was spotlessly beautiful when I picked it up. This is the first car I bought from Gengras, but certainly not the last!

Rick Miller

I purchased my new Volvo from Brian Langley at Volvo North Haven and had a fantastic experience. He was patient and very knowledgeable and really made me feel like leasing my Volvo was a great decision. I’ve been in to have my car serviced a few times since purchase and the service department has been wonderful. Rich, Lee and Steve are all helpful and very easy to deal with. I even get my car washed when I visit the service department. I would highly recommend anyone looking for a new or used Volvo to check out Volvo North Haven!!!!

Sam Julier

My first service visit having bought parts from them many times. Overall experience was superb. The technician discovered an issue I had missed which was covered under warranty - much appreciated. Communication, accuracy of the bill, friendliness were top notch. Prices are in line with Volvo dealers. I recommend without reservation.

Ben Bright

HORRIBLE SERVICE - was told by "Eric" that a specific problem with my Volvo could be repaired, spent my money to tow it over there only to hear "we can't fix that problem" Apparently Eric, was someone in parts dept who didn't know what he was talking about. Gengras REFUSED to do anything about it, sticking me with ANOTHER BILL to tow it back to a different mechanic. Seems fair, right? And forget about getting a hold of anyone or having a phone call returned! Read the reviews on Yelp - they seem to be rated quite lower over there. I'm buying a newer Volvo this year, and will definitely NOT choose this place.

stephanie turco

Best car buying experience of my life. Mike Ferris and Rick Miller were knowledgeable, transparent, and courteous. Even though the dealership is far from home, I will return there when it's time for my next Volvo.

Amy Brough

From start to finish, this was the best car buying experience I've ever had. Brian Langley and Rick Miller were with me every step of the way, and helped me understand my options from a vehicle, warranty, and finance perspective in a low pressure environment. Walking out of the purchase, you definitely feel like you are now part of a family. Brian took his time to make sure the car was perfect down to even the smallest details (and that I knew how to work the various features) before I drove it off the lot. I could share many anecdotes, but will just say that I am confident I made the right decision going to Gengras and working with Brian and Rick. I love my new Volvo :-)! Can't wait to drive it for the next 200K miles!!!

KENNETH WHITNEY

The Service advisors are the best .The service is top notch but the people who vacuum and wash the cars do not care how they treat some ones car My car has new dents and scratches on my car after being serviced.

Michael Esposito

Jolanda is the most cordial, attentive, informative, professional, and friendly sales person with whom I have ever dealt. That goes also for the receptionist, whose name escapes me, Tom Nevue and Kathleen Casey. This is the sixth car I have purchased from Gengras and it will not be my last. The sales, service, and parts personnel are the best. I will go no where else for sales, parts or service.

Ali Dziubek

Highly recommend this dealership and our salesperson Jessicah. We went to many dealerships before ending up at Gengras of North Haven and from the beginning to the end it was a breath of fresh air. No ridiculous hidden charges, no BS, no pushing. Good customer service is hard to find these days and Jessicah was 100% on top of everything. Very kind, very genuine, very smart. She answered every single question we had and made sure that we were happy with our purchase. Oh, and they're dog friendly!

Tara Auth

I just purchased a Volvo XC90 from the new North Haven location. Service was excellent and our salesman, Brian Langley was very helpful!

Diane Patterson

Always great service, whether you have an appointment or not. Drove in today with a concern, and Richard had it taken care of immediately.