Reviews of Columbia Ford KIA (Car Concessionaire)

Jesse Drown

Matt Milici was my sales associate and i could not have been happier with the way he handled things! I love my truck!

Kim Lewis

Great atmosphere at this dealership. People here very hospitable

Katie Smith

Really disappointed in the customer service. Picked a day to drop off my truck to diagnose the problem and make sure they had time to look at it. Went in person and specifically told the service dept. That the truck had to be driving to see the problem. I never received a call and was told when I finally called they were too busy to look at it. Let them keep another 2 days because their transmission guy does not work weekends. Again they never called once to follow up. When I called I was told they started it and the diagnostic machine came back fine. It takes a transmission specialist to start a truck? Pulled my vehicle out and going somewhere else. Should not have trusted a Gates dealer. Only positive is that they didn't try to charge for starting the truck.

Cory Chace

This is the second time buying a truck from Columbia Ford. I can't say enough good things about Matt Milici. He's a friendly guy with a great attitude. I really appreciate the fact that I can count on Matt and Columbia Ford for a great price and fantastic service.

marc ashmore

Walking into Columbia Ford to buy a car was like walking into your family’s house on thanksgiving. Very well taken care of. Constantly asked if I needed anything, offered coffee, water., something to eat, Advil for my headache, even a job if I wanted to change career paths (haha). Service center was great helped me get my first oil change set up as well as answer many questions I had. I spoke with Ciara she’s a very nice girl. Chuck the mechanic looked over everything on my new car took for a test drive and cleared it for me and also gave me some advice on it’s maintenance. Eric gates most of all made it happen! Him and Timothy basset did what needed to be done to get me into a new vehicle. For that I thank them and they will continue to have my business in the future. Gates gets it done!

Andre Jean

Nice place service is excellent

D Flow

An oil change takes over 90 minutes

Frederick Chaison

Went to Columbia Ford and Ed Carpenter found the vehicle I wanted in minutes. No surprises during negotiations, everything was as agreed upon. Excellent service.

Thomas Phibbs

Great place to buy and get cars serviced, friendly atmosphere

Joshu Beutler

I've been researching to buy my first brand new vehicle for about two years. My wife and I finally decided we were ready to pull the trigger. I looked at specials for 2015 focus and Columbia Ford had a great deal advertised on their website. Due to my work schedule, I rolled in without an appointment a little before they closed on a weekday. John Senick was very happy to accommodate me and got me in for a test drive. He was very knowledgable about the car and extremely polite. I knew what car I wanted and how much I was willing to pay and they were ready to match. All of the staff was very professional and friendly. I have spent a lot of time in the past shopping for cars and this was by far my best experience. Very low pressure and laid back compared to other dealers I have dealt with in the past.

AMY DAGATA

Sales- Tony was great listen to what I had to say and what I wanted. Tony and finance dept worked hard to get me into the auto I have wanted for sometime! Flawless from start to finish! I would highly recommend!

Chris Wicklund

Knolagable staff and friendly service. Trust to bring my 07 Shelby GT500 mustang there, you can trust to bring your vehicle there as well.

Debra Hundley

Great experience. Friendly, knowledgeable and professional. Charming facility that is comfortable and offers bonus conveniences. Tim, our sales consultant was extremely helpful and accommodating. We also received excellent service from Eric Gates (General Manager), Jake Gurzler (Sales Manager). Everyone, even those that were not directly involved in our vehicle purchase, was engaged. Big special thanks to Jordan (the receptionist) for going above and beyond by graciously allowing our almost 10 year old to be her "assistant" and keeping her occupied with fun activities :-).

Drew Covell

Great dealership, friendly and personal interactions w/ staff Tony Mora is a great salesman. The finance guru Jake is very pleasant as well. Great service too, from the service center Mike Berube, Bobby

Gary Tewksbury

Recently bought a truck here. Staff was very helpful and worked hard to find the right vehicle and get me a fair deal.

cecile ames

Not good. I bought an extended ford warantee to find that damage to vehicle caused by battery corrosion was not covered. On april 9th the car was serviced which according to service document the battery was checked. Positive terminal was not visible when we were going to replace battery due to inches of corrosion. Need i say more.

Salvatore Ciarcia

I went to this place with my wife cuz I was told that I was possibly able to get into a vehicle so I filled up and drove down there thought I was going to get into a truck was happy looking forward to doing business with these people unfortunately got nowhere so I wasted my time my gas and my wife's time just to go down there and talk and do paperwork that hurt was a little upset about that I don't know if I would do business with them if I came up with the cash I have to consider that matter maybe if I went down there with cash I would have got into a vehicle I guess I'll have to wait and see

Doug Wenk

I was traveling through taking my son to collage and my Ford Expedition had a problem with the belt tensioner. They looked at it and fit me in on a Saturday morning. Very friendly and great work and got me back on my way with in 90 min. Great work!

Shelly Prose

From the moment I walked in the door I felt a warm welcoming feeling as I was nervous to be doing this alone but Darious and the others led me step by step and were very informative in every aspect of this experience in buying a car and trading my car in, I really felt honesty and that I could trust the employees at Columbia Ford I'm very happy with my new car actually very very happy and I would recommend Columbia Ford to everyone .thankyou for the experience

Max the dog.

Good experience fair price friendly salespeople.

Randal Russell

The service staff is pretty good.

Jorge Morales

Wow, I am very impressed with the service, hospitality I was received. I have not seen a dealership treat individuals kindly and feel at home how this dealership made me feel. My process was fast and quick , Steve, Jake and everyone was honest and worked hard and fast. So far they have kept their word.

Gideon Matson

The staff were friendly and helpful. I found the interior of the building a fun experience to take in. The sales experience was relatively easy and my salesman Steve was very professional and courteous. I will recommend this dealership to people looking to make a purchase.

Richard Caisse

I can be a tough sell. My wife even more so. No one knows the value of our dollar more than she does. It seems the sales and finance staff were keenly aware of that and kept it courteous and pleasant throughout the process. I would especially like to thank Steve Murphy for the way he handled negotiations. I got a fair price and good service. Thanks again, Rick Caisse

TPC RIVH

My experience with Columbia Ford was great, they helped me flip my lease and my salesman Ed Carpenter worked very hard in finding me exactly what I wanted. Thank you Highly Recommend

Catherine Haugh

I recently needed to make a decision regarding the end of my 2013 Soul lease arrangement, and had the pleasure of working with Matt in the Sales department. During my decision time of a few months, my life was a bit tumultuous, but Matt never gave up on me! He would stay in contact and always had choices for me to consider. Well Decision made last week and it's a GREAT one. I am now the proud lease owner of a 2016 Forte5 and I love it!! Great payment, thanks to Jimmy & Matt, and great service from everyone there who truly make you feel like family!! I HIGHLY recommend Matt and Columbia Ford Kia to anyone looking for good value and excellent service!

Jacqueline Carroll

Great service department and sale person are friendly and kind knowledgeable. This is the third car I have purchased here.

Don Horn

Best dealership to do business with.

Stephen Kolacz

Excellent experience dealing with these folks. Jim (General Sales Manager), Steve (Salesman), Eric (General Manager of Sales) and Jake (Business Manager) were all very friendly! They met my expectations and gave me a great deal on the vehicle I purchased from them. Would recommend stopping by to take a look at what they have to offer. They'll do the best they can to make you a good deal!

David Vail

Fixed the transmission speed sensor software in about 30 minutes. Secured an appointment with no trouble promptly after receiving the Ford Safety Recall notice. No problems, good quick service and no cost.

joe horvith

Bought my ford focus st .. great salesman and service is awesome

Jeffrey Villar

I have only had positive experiences with the sales AND service staff at Columbia Ford. Sales staff is knowledgeable and honest, the showroom is family friendly and the service center clean and prompt. Good place to buy a car!

matt franklin

I bought a Ford Fusion at Columbia Ford last week and it was hands down the best car buying experience I have ever had. The facility is a MUST see. There is no other dealership out there that has the amenities this place has. For example, the decor is awesome, so much to look at. They have a cool waterfall with a Koi pond in it. The receptionist noticed my kids looking at the fish and she brought over some fish food for them to feed them They got a kick out of it. They immediately offered us bottled waters and fresh cookies out of the oven. Im not complaining but, Who does that!!!! They even have a restaurant in dealership that we ate at while we were waiting to sign papers. Bottom line, The people were cool and made buying a car fun for me and the family. Oh yeah, they also gave me 4 free oil changes. God i love free stuff!

Alec Sime

Columbia Ford was great! I recently picked up my brand new 2019 Ford Mustang GT from them. The staff was extremely friendly and knowledgeable about the car. Tim Bassett was my sales rep and did a great job making sure the process went smoothly. If you're in the market for getting a Ford this is the place to go. Great dealership!

Rey Reynoso

Great experience. They worked with me through text and were committed to do what needed to be done. David is awesome.

Matt G

So I had a pretty rough experience with the service department on my first trip here. In their defense, two people reached out to me to help understand and correct the issue. I was quite happy with their follow up. I was prepared to give them another shot and update my review to a more positive one as a result. However, the service manager who was supposed to send me some complimentary services, never did so. This probably occurred well over a month and a half ago... So, because of this, I'm downgrading the review even further and I probably would not return to the service department. The parts department, however, was fair and attentive. I cannot speak on sales because I did not deal with them.

Nicole Engel

Edward was a great salesperson to work with. Very personable and not pushy. Went above and beyond to help us with our sale. We had our 3 kids there and he made sure that they had water and snacks. Also, he set us up for our 4 oil changes before we even left. Thank you!

Marc Cusson

Awesome thanks to Tara and the whole staff

Emily And Ian Schmidt

Outstanding service and staff. John is terrific!

Tina Brown

Columbia Ford KIA is one of the best dealerships I have ever stepped into! Buying our new truck was a pleasure! Everyone was patient and friendly. Not once when my husband and I were there did we feel pressured, and that says ALOT when you're surrounded by sales people! They have a cute little cafe, INSIDE the dealership, that was yummy and convenient for waiting! A great waiting area for the service dept! A small foot bridge in the middle of the place with a damn coy pond underneath it! And to top if off our sales person made us feel like old friends, not just a quick few dollars in their pocket! The exlerience Blew me away! If you are in need of a new or used vehicle you should check them out, they won't disappoint!

Garon Vanoverloop

This is one of the top notch dealerships in the region. A first impression is a lasting impression. From the time you walk into the door you’re greeted with a great genuine group of people without the phony, slimy car salesman feel. We will be back in the future. Thanks again!

hdanyow .

Thank you Andy Caldwell great salesman! Henry the sales manager, and Jake the finance guy were all wonderful, and seemed very honest to me. I have been through this process about a dozen times in my life. There was no pressure, straight forward buying, if your in the market stop by and talk to Andy you won't be disappointed!

Orlando Rodriguez

Had a great experience will definitely go again

Sarah Churchill

Matt Milici was amazing to deal with. He went out of his way to make sure we got the best deal possible and made the process so easy. We would def go back to Columbia Ford Kia for any other vehicles that we purchase

Brandy Gadoury

Great experience purchasing my KIA Stinger at Columbia Ford KIA! Matt, Eric and Jake were engaging and made buying a car surprisingly fun!

Stuxnet Home-Group

They will service any make/model. I bring my RAM 3500 here because the local Dodge dealership is terrible. While Columbia is kind of pricey, in terms of service, it's well worth it since the service is great

Jill Dennis

I cannot say enough good things about this dealership. I have had one outstanding experience after another. I deal with the public and client satisfaction all day. I strive to keep people and their pets happy and healthy. I know I am a very hard worker. Consequently, when I am the consumer, I expect to be treated well with friendly, expert, professional service and attention. They keep surpassing my expectations. I only ask to be treated the way I like to be treated. They do it.

Max Zi

Had a Ford serviced there, for a regular servicing event (oil change, tire rotation, ...). This should've been covered as part of the servicing plan, yet they charged almost $100 with no extra repairs; the only thing I asked them about (and took them a while to answer me) and then told them I wanted a different type, was the oil to be filled, at the oil change process. By default it'd have been a semi-synthetic 10w30, having done some research I asked them to fill it with 5w30 full synthetic, which they had - but that doesn't cost almost $100. Next time I'll be bringing my own (they told me how much they'd require to be filled). The servicing process (which has to be scheduled at least a day in advance) was supposed to take about 45 minutes to an hour - it took close to three (3!) hours instead! Initially they said that they had fresh cookies - yet then they said that they were out of those. They did have pre-packaged snacks (not much of a variety, but ok) and bottled water. Lincoln being owned by Ford also, and this dealership advertising Lincoln cars, I looked around at their (fairly small) showroom, yet no Lincoln in sight; same was true for any paper material for that brand of car. So I asked one of the sales people, who then referred me to "their Lincoln specialists", who was on the phone and after he got off, told me that they don't sell Lincolns anymore. Looks like the other sales people didn't get that memo... To conclude: If the wait wouldn't have been more than three times than what we were told, it'd have been a "just ok" experience. But in this case I can't give them more than 2 out of 5 stars.

Isaiah Cortez

Good customer service, made me comfortable and let me take vehicles put and really inspect them, willing to nagotiate the prizes and make sure all problems of vehicle are fixed for free

Deborah Ostien

The dealership performed a recall on my vehicle. They were very friendly and completed the work in less time than was estimated. The place is immaculate and very clean inside. I would go back.

Gina-Marie Blouin

It just amazes me that with each experience I grow to love this dealership more and more. The people are friendly and go out of their way to make you feel at home. There is never any pressure and they make transactions as smooth as can be. Just love them and would HIGHLY recommend them for anyone looking for a new or used vehicle. Thanks for another great purchase! Gina-Marie

James Fandell

My salesman was very helpful on all my questions and helping me get what I wanted there. I'm glad to be part of the family everyone was kind friendly and helpful would do business again in the future thanks again Andy!!

Joshua Wolf

This dealer and my sales person did everything I needed. They helped me out in every way possible to get me into a great car. I’m so glad a went with Columbia Ford.

Jerome Craig

Good place also Helpful

Daniel Popp

This is the best dealership in the state hands down. If has it's own awesome dinner to get something to eat while you wait.

frank burnett

Excellent breakfast

Brian Ratté

I had an excellent experience at Columbia Ford for my new Mustang GT Purchase. Tony, Jimmie, and Jacob were great, best experience at a dealership I've ever had!

Karen Muir

Dan and I had been looking for a newer truck that we could afford since the previous summer. An acquaintance recommended Columbia Ford, where we met with Allen. Allen found the perfect vehicle for us -- a beautiful 2012 Nissan Frontier that met all our requirements! Then Jake in the Finance Department worked over the next day (with Christmas only a few days off) tracking people down to get us financed. Everyone at Columbia Ford was so helpful and low-pressure, it was actually a pleasure to work with them! And they worked so hard on our behalf that we got our truck! We have been so impressed that we have recommended them to everyone we hear is looking for a vehicle. Our neighbors, who purchased there on our recommendation, were as pleased as we were. I hope Columbia Ford is in business for a long time because I don't ever want to have to another dealership!

Michael Demarse

I had been working with another dealer and was having a hard time making a deal work for what we wanted. I reached out to Columbia and had info back via email within an hour and we had a deal closed shortly after. No nonsense which is exactly the kind of experience I wanted. Staff is very friendly and knowledgeable and the dealership showroom is awesome. Best car buying experience I’ve had in ages.

Joseph Miranda

Had a very positive experience. The staff was courteous and professional at every point. I wouldn't hesitate to recommend to anyone to do business with Columbia Ford KIA.

Jessica Stonger

Just purchased my second vehicle of the year from my sales rep Aaron. The whole sales experience was great with very little pressure and a genuine interest in what I was looking for. From the sales reps to the managers everyone went out of their way to make each buying experience fun and stress free. I highly recommend Columbia Ford Kia and my sales rep Aaron to anyone looking for a new or used car.

Judy Spencer

Very accommodating and helpful, helping me select the car that was the right fit for me.

brent cobb

Have bought many cars from John Senick at Columbia, very knowledgable and never any pressure, goes the extra mile for me.

Graham Kolar

Eric Gates does a fantastic job of creating an inviting low pressure sales environment. The dealership is a model for how others should operate. Their business model is ethical and effective. Unlike others that lure you in with fake prices, scam deals or other tricks, you always know what the vehicle costs. There's no games. I've bought at least 5 cars from the Gates dealerships and will continue to shop here.

Kathy Tremblay

My son bought his first car here last month. The entire process from the time we walked in the door was wonderful! Andy went above and beyond to make sure we were satisfied with the purchase. Everything was as promised and we never felt any pressure. It was a one of a kind experience for me & I would highly recommend this dealership !

MPWayland .

Excellent sales team, I worked with Tony on my new Super Duty purchase and couldn't be happier! Thanks!

Anne Barry-Mullen

Great sales person, Steve. Very patient answering my questions and giving me time to think about a major decision! Definitely would recommend Columbia Ford KIA and Steve as a sales person. Anne

Maureen Farrelly

Ha~ha! Everything went so smoothly. It was dang near magical! I showed up with my son to buy his 1st car, and ended up buying one for myself also. Best reps there, Tim Bassett, Rick , and of course Copperfield himself Eric Gates (he works the magic...hush!). Please please PLEASE, if you are looking for a great vehicle with a great deal, spend an hour in the Columbia dealership(which is beautiful in its own right), they keep you well hydrated, offer free coffee, and are just hometown guys like you and me. Well, except I'm a girl... you know what I mean!

Chelsea Frey

I had a great experience working with Tim! He made the impossible happen, I never thought I would find a car possible to afford in a year as my car slowly was about to blow. As a college student and paying rent never in a million years did i think it would be able to happen and be able to pay it off in less then the rest of my life

Merle Mayfield

I have been doing business with Columbia Ford through work for quite a few years and have always been impressed by their Customer Service. I recently decided to buy my personal car from them and that also was a very positive experience.

Jeff Catlett

Ask for Tony Mauro. He is great.

Richard danforth

Great food great people great service excellent value

Atowncamper

Tony Mauro provided a stress free experience at Columbia Ford. Pleasure to deal with. Thanks Tony!

Jd Rule

Bought a vehicle from Matt and Eric. Both were very laid back and did everything right. Not pushy and cared about what we were interested in. Will go back to Matt for sure

J Dregs

When I went in the truck I was interested I was told it was sold. Then I was leaving and they told me that they would sell it to me if I want to buy it right now. I didn't like this tactic to get me to buy another truck probably won't go back.

Ted Chaffee

Nothing there for me.

gayle Marshall

Everyone is nice and pleasant, but the workmanship has been shabby, had front end work, alignment and two new tires, the tires were eating up in a couple of month's do to a bad alignment. Found new garage so

PWR Hunter

Great customer service. They want to earn your repeat service not just a one time deal. Thanks Eric and Ed.

Anne-Marie Mercure

What can I say! We were just shopping with no intention of buying before checking out other dealerships. The salesman (Michael) must have been very good since we ended up with a red 2015 Ford Edge after a few hours of talking and driving. We have enjoyed our experience with Columbia Ford for many years now since we have owned several Ford products and only have good things to say about their service department. I should add that Eric was extremely pleasant as we signed the countless forms needed by the State of CT. Al l in all we had a very pleasant time! I can't believe I said that, I usually hate buying a car.

Michael Kane

Second time working with dealership, sixth as a family. Straightforward, honest, informative, friendly. Keep doing what you're doing!

Jackreacher .

2nd time buying a car here. Tim was great along with the rest of the sales team. They took the time to explain anything and everything and worked with us on both used and new car options

Brieanne Nicole

I've wanted my car for 5 years and Columbia Ford got me in the car of my dreams. I would definitely recommend them. The process was very easy. I bought my car the same day I went to test drive it. A+

Desirae Elizabeth

As Always Gates gets it ! From the salesman Matt Milici who never disappoints with an expansive knowledge of the inventory on the lot to his stellar personality that puts you at ease and to the AMAZING finance gentleman Eric Gates for ALWAYS going above and beyond to find the perfect car for me !! A pleasure buying as usual at Columbia Ford !!!

Leo Long

2nd car leased/bought from this dealer. We dealt with Anthony Mauro on both occasions. Could not ask for a better experience. I would recommend this dealer 100%.

Colton Perzanowski

Timothy Bassett Sold me my truck and i couldn't be happier with him his service is excellent always making sure you are satisfied very nice and incredibly professional overall if you buy a truck from columbia request to work with Tim!!!! For sure

funnything392 .

Excellent place to do business. Clean. Amenities. Friendly.

Andy Thorne

The purchasing experience that I had at Columbia Ford Kia was nothing short of excellent. Tim was great all the way through. From the trade-in of my car to having my new Ford Focus ST1 ready to go as quickly as possible. Nothing but positive things to say! Go and check them out for yourself!

Lori Frazier

The sales team of John Senick, Chris Messier, and Odessa Santiago were extremely professional and considerate. I am so very happy with the car I bought, John was a fabulous facilitator, lol! The staff and showroom were welcoming and helpful. Really the best sales team, thank you!

Michael Wallace, RP

John is a professional. Always a pleasure having him working for you!!!

Shauna .

From the moment I walked in the door I felt very welcomed into Columbia Ford. The staff was extremely friendly and very laid back without any pressure. They listened to what I was looking for and were not pushy at all. I knew I wanted a Kia Niro but couldn't find the one to fit me. To my surprise these guys were able to find me the right car, at the right price and I was able to leave that evening with it. It was such a smooth process in all departments. I thank everyone who helped me and worked with me that day, it was such a great experience, I couldn't be happier!

Sn68Cobra

I went in to see about trading in my car. Matt was great and the whole team worked well together. I was able to get a deal done and drive the car home the same day. Highly recommend!

Tyler Bryant

Very knowledgeable and honest salesman Dave did a great job keeping it within my budget and talked me out of things I originally thought would have been benificial but turns out wasn't I feel my deal was very fair and I'm very happy with my experience and would definitely refer someone to him for there next car

Candice Gale

my Honda Van is my 3rd vehicle from Columbia Ford, When my escape died they where there looking for what I wanted not trying to put me into a vehicle I didn't want, like the other dealerships. They listen to you. Going back soon for another.

chris coombs

Overall very displeased. Bought a car from them 5 months later car was in shop for 46 of those days, lots of false promises. After those 46 days the cars left us stranded 3 times now. Extended warranty didnt cover the alternator that died due to the oil leak it had before i bought , so fixed myself. Died again after a ball game , knowing they wont stand by it fixed myself again. Service department always backed up . Only reason they get a 2 instead of a 1 is the sales dept. Nice enough and helpful thru all the issues. But i will not be returning .

Bruce Foster

Gr8 people

MICHELLE AVERY

Nice dealership, great food and comfortable if your car needs service. My favorite dealership. Seriously they have food service not crappy coffee!

Ron Bruce

The only place to go for a good deal

Dan Flint

If I could give them 0 stars I would. Sales man beat around the bush and don't give you direct answers. They Never return your phone calls, I called the dealership 7 times on day, throughout the day and never heard back. They take your deposit and then don't keep you informed about you car. Horrible expirence, just aweful. I wouldn't recomand everyone to do business here.

Jerry e

Sales department has always taken care of me when purchessing my trucks here. However the service department is a complete joke. Will not be bringing any thing in for service or warranty work from now on.

Susan Way

Their Thunderbird Cafe is great!

Kevin Kevin

Would give a zero on customer review if I could. Was looking for an Escape and had the worst experience ever here. My wife went to talk to them and told them to locate a car she wanted and have ready for a few days later. Matt Millici the salesman was very rude to me when I asked a question and quite snippy with an answer. Had nothing ready was going there to work out numbers for a new vehicle. Instead of having the courtesy to call me he let me come there and waste my time. To me having him make calls in front of me was unprepared and not professional at all. Just seems like a bunch of jokers working there. Called to complain to genera manager and couldn't return a phone call. Would highly RECOMMEND GOING TO FORD OF BRANFORD!!!! From the moment you walk in you are greeted very professional staff who are friendly and put the customer first never pushy from salesman all the way up to general manager. They take their time with you. Don't waste your time at Columbia Ford its a big joke.

snowymountainlive .

Very helpful and easy process!

j rosemarie

My experience at Columbia exceeded expectations. I arrived shortly after they closed, yet they went out of their way to stay late on my behalf. A dapper man in suspenders named Ed Carpenter assisted me in finding a vehicle that was even better than what i had originally anticipated on purchasing. Truly a fantastic experience, not only for the accommodations made, but the sincerity and willingness to help.

Mariano Mora

Has everything you need for comfort in the service department. Comfortable couches, a work table, a restaurant for breakfast and lunch, and free coffee.

Richard Guinn jr

bought a 08 Honda civic si from Columbia ford and its a great car. there always willing to work with me very happy will buy again

Joseph Lorenc

I recently purchased a 2017 Ford Expedition Limited from Columbia Ford Kia and I could not be more pleased with my buying experience. Sales and Leasing Consultant, Andy Caldwell, was fantastic to work with. He answered all of my questions, explained all the issues at hand to my satisfaction, handled my trade-in, completed all of the required sales paperwork in a very professional and timely manner and even took the time to sync my phone. Honestly, he could not have been more helpful. I also had the pleasure of dealing with Sales Manager, Jimmie Bletsch, and Business Manager, Jake Gurzier. Both gentlemen are true professionals and they both applied their expertise in a complementary manner ensuring my complete satisfaction. Andy Caldwell, Jimmie Bletsch and Jake Gurzier make an excellent team and I highly recommend them for your next Ford or Kia purchase.

Susan Mike

Our experience was a non-stressful, no pressure type of experience. All staff members were pleasant, knowledgeable, and accommodating. We are so glad that we went there and were able to find the perfect vehicle for our lifestyle at the best price!

Gerald Peckham

Great transaction experience with Tony Mauro and the rest of the team!

Tina Morin

Over the years, we have had quite a bit of experience with buying cars. Used ones, new ones, we've covered the gamut. I write this with all sincerity; we have never had a more pleasant experience than the one we had recently at the Columbia Ford KIA dealership. From our salesperson, to the financial representative, to the receptionist, everyone was professional and friendly, and my husband and I felt right at home. We could not have asked for a more wonderful experience, nor a more beautiful KIA Sportage! If these surveys had 10 stars, I would award every one of them to this dealership. They do things right at Columbia Ford KIA!

Randi Ryan

First and last time I go here for service. My appointment was at 12:30 and they didn’t even take my car in until 1:10 because the employees were at lunch. Which is understandable but if you dont have enough workers for a scheduled services than maybe dont make my appointment for 12:30. Make my appointment when there are actually available workers to do the job. Unfortunately there is no excuse for poor work ethic and hopefully the front desk and/or scheduling personnel can provide better customer service.

Tommy N

Perfect. Excellent service and very comfortable place. Darius was extremely helpful, kind, and patient. As with the rest of the staff. Will definitely recommend and come again.

Robert Brainard

We located and found our new Ford Explorer Limited at Columbia Ford, it was over an hour ride, but it was well worth the trip. We test drove the new Explorer, had the easiest sales experience ever and drove the car home that day. Everyone we dealt or spoke with was awesome, really can’t say enough about the people at Columbia Ford. Interestling enough, we where also looking for a second vehicle, a used Ford Focus ST and found that Columbia’s sister store had what we were looking for. Upon calling, I found that it was already at Columbia and ready to test drive. Once again, the simple and straight forward sales process had us driving home our second Ford from Columbia that day, almost 2 weeks after the purchase of our Explorer. That makes 2 cars in 2 weeks front the same dealer!! Columbia Ford has gone above and beyond to make your experince at their dealership different, so you feel like part or the family and not another customer. I will and already have recommended Columbia Ford and will be visiting again when our lease is up in 3 years. Thank you Andy, Jake, Henry, Jimmie, Eric and Dale for 2 great sales experiences!! -Rob B.

Chris Speer

Eventhough I havent purchased a vehicle after the harassment , I never would. For almost 2 weeks now everyday Ive told Columbia Ford to stop calling. Yet continuously ignoring my requests to stop calling and they have the wrong number. Idk who Sam is , but youre lucky to have his business because if he got all the calls he probably wouldnt have purchased a truck from you. People dont want to be harassed and pressured when making a purchase like a car or truck. Your staff needs to take a breath. He bought the truck , do you have to call a total of 18x now to make sure he likes it? Obviously he didnt bring it back.

Megan Willis-Bush

I have bought 2 cars from Columbia (one new and one used). Both times I worked with Jake who is a manager and most recently with Aaron who is in sales. They are both wonderful and accommodating! They really care, tell the truth and go out of there way to make sure their customers are happy! I would absolutely recommend them and will also be returning to them whenever I need another vehicle. The facility is clean, welcoming and easy to shop for a car! I have also taken both of the cars to their service department. The staff is friendly and the mechanics are knowledgable and thorough. Overall Columbia is amazing!!!!!

Jim Benoit

i just purchase another ford f150 from Columbia Ford these guys no how to make their customers feel like family.from the time we walked in the door Tim our salesmen took the time to go over all the new features on my new truck. the trade in on my old truck was very fair and the people there just are so helpful.it was a breeze. i will tell all my friends and family about the great people at Columbia Ford thanks Jim Benoit Sr

Debora Pahlas

Great sales staff and wonderful car, very happy with everything !!!

Douglas Churchill

John also was my salesman. he was outstanding and worked very hard to find the exact color sorento i wanted.

Colleen Generis

Matt is the best!!! 2nd time purchasing from him & will be back to purchase from hin again in 3years

Joshua Norman

I bought my 2013 Focus ST from Columbia Ford back in April of 2014 the sales team and finance department both were very friendly and did an amazing job with the sale over the past year the service department has been very helpful and always taken care of everything I've neededthe staff is very friendly and easy to talk to they are very knowledgeable and willing to help with problems. I go to car shows here through out the year and they always come over to say hi and see how me and my cars are doing

Allison Clark

Didn't purchase vehicle but attentive sales people. Has good cafe inside it.

Dean Vatteroni

I worked with Ed Carpenter. He is by far the best salesman to work with. I have bought many vehicles from him in the past, and this was the easiest purchase i have ever had. Thank you to all the staff at Columbia ford, as well as Jake from the business department

Gary Koval

Best service ever.

Kyle Bento

My girlfriend and I both recently purchased new cars. That meant lots of trips to different dealerships. Some were great. Others were horrible, but my experience with Columbia Ford Kia was a level above the rest. They were helpful, low-pressure, and ultimately made the buying process as easy as it can be.

Mike Greenhouse

Columbia Ford Kia is pretty great in general. We had purchased there before and were very pleased, so we recently gave them our repeat business to the same result. We specifically like to work with Matt Milici because he does not try to over sell. He is very stress free (even on the second to last day of a sales cycle). Just an all around good dude working at a solid business. Hope they keep Matt for years to come. Btw new car is pretty great too.

Lance Bennett

As always, with John Senick he worked his way through the mess of buying a new vehicle and made it an easy experience. John's professional manner, is reflected by the entire Columbia Ford/Kia staff. I have been a customer of John and Columbia for 27 years and would never buy from anyone else.

Brett Nicholson

On may 8th my car went in for a black screen. A part needed to be ordered, I was told it would be a couple of days. A week later the part still hadn't come in yet. So I called on the 22nd the part was in maintaince was scheduled for 1030 may 26th. When I arrived they took my car said it would be about an hour or so. 15 minutes later I was told that they had sent the part back the I need to fix my controls screen. I was told that they tried to call my. They called my bosses cell phone, he lives in michigan, I live in Ct. I have no idea how that happened. So the part was sent back because the dealership will get charged for the part it is not sent back with in 30 days. Well it has only been 16 days. Save yourself the trouble, find another service dept.to take your car too.

Erin Crosby

I had a great experience at Columbia Ford Kia! Tim took the time to hear all about my concerns about my current car and what I was looking for. He was able to "put himself in my shoes" and come up with a few options that would meet the needs of my growing family. Staff were friendly, courteous, and helped me in my decision every step of the way. I am loving my new car, and know exactly where I will be going next time I'm looking for an upgrade! Thanks Tim!

Donald P. Borchers

Andy Caldwell handled my sales. From my first phone call on Sunday, out-of-state, to my driving off the lot the next night, Andy made this deal hassle free. I got the car I want, the price I wanted, and Andy even got me a free transfer from the airport, to pick up my new car. You could not have better assistance buying a car, then working with Andy Caldwell. Highly recommend.

Thomas Wilson

Andy and Eric were great and assisted me in getting my f350 lemon replaced. I bought the lemon at Quirk ford in Quincy MA where I was treated like @$#&. It was a relief to deal with a smaller dealership where the people were nice and seemed to care about the customer. I will definitely travel the 2 hours again to purchase my next Ford.

Judy Smith

Great buying experience!

Sandra Nagel

Tony Mauro treated us like a family member. Very honest and a straight shooter. Definitely would recommend Tony and Columbia Ford Kia!

Gabe Calvo

Bought many vehicles in the 25 years from them. Never had an issue..

Meghan Simons

We had such a great experience working with Columbia Ford! I had my heart set on a specific car and they were able to work with us so we could drive home in a new car! Everyones attitude was fantastic with such a great sense of humor. We will definitely be longtime customers! Thank you guys again for everything!

melanie varga

I cannot say enough good things about this dealership. If there was a 10 star rating I would give them that. As soon as I walked into the showroom I felt a warm inviting and home like feeling, I was greeted by very pleasant staff and felt very comfortable there. The building is impeccably clean and the pride for their work shows. Eric Gates is one of the most dedicated people I have ever met, he found me a car and a loan that worked for my situation and my best interest was always top priority. He is quite literally the BEST in the business! My salesman John Senick was kind, caring professional and also dedicated to me throughout the entire experience. They truly truly care about the customer, they did everything they could to make happy. I am BEYOND happy with my experience and I strongly recommend using them for all your car needs.

Carrie Rowley

I leased my car (a Kia Forte 5) at Columbia Ford & Kia last spring. I had a great salesperson, Aaron, who was very attentive and helpful. The manager, Chris, was fantastic as well and worked with us also to find the vehicle that fit our needs. I have since brought my vehicle here for service. I find the service department very accommodating and friendly. They are professional and courteous. The dealership offers a great experience as you wait, whether in the lounge area or in the cafe. Overall, it is a great dealership for both sales and service.

Mike Anderson

Matt was a pleasure to work with.

Jeremy Chartier

Bought my 18' Mustang here. Good selection of Ford products, great buying experience. Friendly staff, minimal sales pitch. I'll be returning for service in the future.

Mica McLeish

Matt was the most helpful and understanding rep I've ever dealt with. Personally being in sales I know how at the end of he month there can be some sort of a push to get the sale out but with this place they wait till your ready, they are not pushy at all. Eric the Gm was extremely helpful and cared to show you all the ins and outs of your loan right in front of you and being completely transparent. If I could give more stars I would! Any advice is go to Columbia and go to Matt.

Michael C.

Sales deserves 5 stars. Service, maybe 3. Ill split the difference and call it 4 Sales took wicked good care of me when i was upside down on a vehicle. Service has been taking me for a ride since my vehicle broke down (through no fault of the dealership) 6 months after i purchased the truck. Will update when/if i ever get my truck back.

Ashlee Stone

We had a great first experience at Columbia Ford KIA. Matt Mallici was our sales person. He was laid back and helpful. Zero pressure like most of us dread buying a new car. He listened to what we were looking for and our budget and made the deal happen. Transparency was fantastic and the entire staff was wonderful, friendly, and understanding as our 2 year old tossed a football around the show room. Many thanks!

Alexander Gracer

these guys are great, they always hook us up with the quality OEM parts at competitive prices. they hold some cool drawings to keep customers coming back, and they'll do the best they can for you, all the time. even the hold music is more interesting than most places! 5 stars all day.

Michael Rohan

Had to order the same part 3 times not happy

Perry

I purchased a used Ford Ranger from this dealership and they didn’t service the truck properly before they sold it to me. I had to get into a argument with management to get some service done totally unprofessional be cautious doing business with these people.

eatricez33 .

This place is a complete joke! I went there yesterday 1/23/19 to look at Ford F250s which cost 40k and up. The sales guys were unbelievably ignorant on their product and had NO CLUE what engines were in the trucks they were selling. They kept saying "yeah this has been serviced here all its life" and when I asked to see the service records the sales guy (ryan) prints out a carfax report...... Nice job.. In my 20 years of buying vehicles this has been the worts dealer experience I have every had. Do yourself a favor and don't waste your time going there.

Mark Ash

Great people. No hassles or gimmicks. In and out in 2 hours with my new car. They stayed an hour after closing time to complete my deal. Tim was my sales person. Great guy!!

Whisky 333

Bought a new 2016 Ford Escape SE AWD - Incredible staff that puts the customer first. Everyone is highly knowledgeable and willing to work with the customer to make sure everyone is happy with the final deal. They ensure you are familiar with the complete layout of the dealership from the service department to the restaurant. Highly recommended if you are in the market for a new vehicle. MP

Ebony Blue

This is by far one of the best dealerships I have been too in a long time. I will for sure be coming back to give my business. The staff is friendly, hardworking and caring. If I cou,d give this dealership 100 stars I would. Thank you for everything you have done.

Matt Moeller

Given that I live in Rhode Island, it may seem odd to travel 1.5 hours to get a car that I could have gotten 15 minutes away. However, Columbia Ford came highly recommended and when I gave them information on the exact car I was seeking, within a few days they had located the car, gave me a deal that was unmatched in the market place and followed it up with unparalleled customer service. I was blown away with how different Columbia Ford was from other dealerships that I had interacted with and guess their slogan "Gates Gets It" is more than just a marketing pitch. Matt and Jake were extremely helpful and courteous and the GM, Denny, took time out of his busy day to stop over and say hello. They made getting a new vehicle for me and my wife a very easy and enjoyable experience versus the usual hassle of stressing over whether you got a fair deal. It will be an easy choice the next time I need to go car shopping.

Tyler Parmelee

Was going to be leaving CT the next day. Almost wasn't able to take my car home that day but Steve did everything he could to make sure I took my car home that day. He even stayed late on a Saturday to ensure I was happy and driving my car out of the lot! Thanks a lot everyone at Columbia Ford.

eric f

Purchased a new mustang yesterday September 6th 2019. Had the pleasure of dealing with Edward Carpenter and finance manager Jake Gurzler. The facilities were clean and comfortable, made you feel like a family member! The deal was exactly what was agreed upon. Highly recommend this dealer.

Rick Lunt

Happy, friendly, Caring and Honest are just a few words to describe the employees at Columbia Ford. We recently purchased a vehicle from them and got a really great reliable car with low rate financing and a low monthly payment. Ed Carpenter is the salesman we dealt with, he listened to us and offered us great options. He did not try and sell us more than we needed. The Gates brothers really know how to run an honest business. We got more than our monies worth. Great experience!

Bryant Chatfield

I Drive an hour to these guys and it is well worth it.!! Make sure you ask for Matt great person he will find what every you are looking for and put the best deal together for you. Thanks Matt

Melissa Bangs

I never thought when I walked through those doors I would walk out with a brand new Kia Rio!!!!! Matt was great and he gave me a great deal!!!!!! Highly recommend Matt and columbia ford for buying your new vehicle!!!!

KAREN AMILL

Jay Handfield is the best

Roger Poirier

Awesome Dealership, always a pleasure going, very polite and professional, I can't wait to buy another vehicle there.

Francis Michaels

I thought I hated the car buying experience. Columbia Ford proved me wrong. Henry, Matt, and Jake were great, they had my best interests in mind - I got the truck I wanted at the price I wanted. I needed to have my family present during the transaction, but they felt comfortable and the employees were very accommodating. Next time I need a car, Columbia Ford will be at the top of my list.

Rich Carpenter

I have bought my last several vehicles (at least the last four) from John Senick and every single time he has provided an excellent experience. John is very friendly and knowledgeable and has gone above and beyond in helping us find the right match in each of these car buying experiences. He listened closely to the goals and concerns specific to each of the buying events, then applied these in helping us locate a vehicle that met all our goals and expectations. Whether it was a new or used vehicle, passenger car, mini van or truck, he has always made sure to find the right match that fit our needs and our budget. On two occasions he was able to locate a brand new vehicle at a better value then similar used vehicles. I will most certainly, without any hesitation, get in touch with John when it is time for us to replace our next vehicle.