Reviews of Acura of Berlin (Car Concessionaire)

Shaunak Desai

They often quote inflated prices for repairs. I have found their service quotes to be significantly higher than other acura dealers on multiple occasions. They also keep trying to convince me to unnecessarily make expensive repairs when the cars manual and the maintenance minder shows otherwise. Edit based on the response from Tony, the GM: I asked the service manager an explanation for the inflated price and he denied any responsibility of it. I also approached the GM, Tony in person, who asked me to wait for couple of minutes. I waited patiently for more than half an hour while he talked to people about horses and sports and then left his office not to return any time soon. So I don't see the point in calling as no one showed any interest in resolving the complaint when I was there in person.

MK N

Saw a car for sale on their website. Tried to contact the sales team over the phone via email, etc but no response till today. It has been 5 days. I was surprised that they don’t want to sell their cars.

Julio angel Martinez

Amazing

Danysha Alvelo

Very nice people! Did everything they could to help me as quickly and efficiently as they could.

Anthony Richardson

I have been servicing my RL with the Berlin location for several years; the service staff and management (Perry) are always kind and supportive (especially with the last airbag recalls). I just had some work done last week, and Keith Davis, my go-to adviser was very supportive (as usual) end-to-end with this repair. Also, Vitek is a kind and skillful technician who always performs top-notch service with my RL.

Jason & Jonelle Plourde

Working with Jerry at Acura of Berlin was an easy decision! Jerry was honest, he listened to my wants/needs and at no point put any pressure on me. I felt as if we had known each other for years and that he truly cared I was making the right choice by purchasing an Acura for me and my family.

Tim Gravel

Not the usual dealership experience. Fair trade-in offer up front and an easy buying experience. Good people including Jerry and Howard in sales, Keith and Kyle in service and Geno in finance.

Kevin Skeete

Very friendly staff. Nice waiting area as well. Vehicles are worked on thru a glass window so you can see what is being done.

Harriette Vincent

Good people

Mitchell Grunwald

Overall great buying experience. The entire staff was helpful and knowledgeable. What impressed me the most was Jerry Campana, Assistant Sales Manager, who worked diligently through an entire weekend to secure my business. I would highly recommend this dealership to anyone shopping for and Acura.

Lisa Saundry

I purchased my vehicle at this dealership in December 2015 and have had nothing but problems. Acura of Berlin has proved themselves to be incredibly unreliable and unprofessional as a whole. The issues I've experienced include: 1. A week after I bought my car (signed all paperwork & brought my vehicle home) I was told by Acura of Berlin I needed to come back to the dealership because they "forgot to have me sign something"; 2. At the time I bought my car Acura of Berlin promised me second key and told me they would call me when it came in. I followed up a short while later and placed calls for WEEKS before I got a call back / appointment; 3. Most recently I called Acura of Berlin to order a part, get a quote for labor and to make an appointment. I was told I would get a call back. I placed over 5 more calls and spoke with someone each time who "tried to reach an advisor". The last call I placed I expressed my frustration, as I wanted to get the part replaced as soon as possible. I also expressed that I wanted to give the business to the dealership where I bought my car. The representative advised me she sent an “urgent” email out and I would get a call back. It’s been almost a full week since I placed the initial call and STILL have not received a call back. After having no other choice, I called a different Acura dealership and got an answer from them instantly. At this point I will be taking my car elsewhere to get serviced. My entire experience with them has been terrible. I would also advise others to avoid Acura of Berlin as well.

Jose Benitez

Great service ..

David Scarfo

My wife and I recently purchased a car from Acura of Berlin and to our surprise the experience was not as we expected. Larissa Hartline (our sales contact) was great. Her personality is not of the "typical car sales associate" stigma that we have experienced in the past. Her knowledge of the different capabilities with each different car model is exceptional. Not to mention her knowledge of the technical features (navigation, voice commands, entertainment system) which she provides a private, one on one review to ensure you understand the cars true capability. If you are someone that is not tech savvy...don't worry, Larissa has your back. Her determination and work ethic is exemplary. The dealership is a "no haggle pricing" dealership which I believe is good and bad. I'm sure their margins are better protected with this approach and seeing there aren't many Acura dealerships in CT, the options are limited. I believe I could have paid a little less than what I did pay, but I'm hoping that with this approach of "no haggle pricing", they truly do focus on customer satisfaction as they preach. So far so good.... Also, Tony Braglia the GM is helpful and personable.... thanks for the TH! My recommendation is to give them shot. Plus, the cars they sell, are really sweet!

Kiara Gill

I had a wonderful experience with Acura Of Berlin. Larrisa was an AWESOME rep from the time I called inquiring about a car to the time I left the lot. She totally works at your speed and does not pressure you into anything at all. Geno the sales manager is amazing as well! I would highly recommend Acura of Berlin and can't thank them enough for making this experience a breeze.

Ellen Parker

Our experience at Acura of Berlin was amazing! The sales consultant, Larissa Hartline, worked hard to not only find the perfect car for us, but go out of her way to bring it to the dealership for us to look at. Her friendliness, motivation and respect for our needs and desires made our experience, by far, the best we have ever had with shopping for an automobile. Thank you so much! We will absolutely recommend Acura of Berlin (and Larissa!) to our family, friends and acquaintances.

AMY SANTA

Was checking online for a MDX and Acura of Berlin had a great variety to choose from. Called and spoke with Manny, we scheduled an appointment and literally the next day walked out a new car owner. He was so informative and just a pleasure to work with!

Eugene Joseph

I have purchased many cars over the years with most of them being Honda/Acura products. I had a wonderful experience with Acura of Berlin and with Tiffanie Haynes, in particular. Tiffanie made me feel comfortable, relaxed and was exceptionally professional. This is a rare combination to find in an automobile salesperson. Tiffanie also worked with me to get me the exact car I wanted and kept it within my budget. Everyone else at the dealership was also very helpful, and professional. Everything that was needed was done quickly, correctly and to my complete satisfaction. I would highly recommend purchasing a vehicle at Acura of Berlin and I was so impressed with Tiffanie that I am recommending her to the members of my family that are in the market for an Acura.

Nunzio Mastromarino

The sales experience was excellent from start to finish. Gerald Campana was very professional, understood my needs, went out of his way to make sure I was completely satisfied and was very patient.

FlashRelax

Fantastic building, amazing service, and beautiful cars!

Georgiy Burkovskiy

My experience with Acura of Berlin was very pleasant. I bought a brand new RDX from Gerald Campana. He was great. This guy ran around like crazy to get me what I want. Before coming to Acura of Berlin, I visited several other dealers. All of them game me less money for my trade and wanted more for this car. In addition, some dealers made me promises that they couldn't keep and even had sales people with an attitude. When I eventually came to see Gerald, he was able to get me a better deal than anyone else. I got this car for less and they gave me more money for my trade. They were also able to find me a very low interest rate for financing. On the top of that, they got me a car in the color that I wanted even though they didn't have one in stock. Thank you Gerald and Acura of Berlin.

Robert Pal

I recently purchased a Vehicle and was thrilled with the excellent Customer Service. Robert Cherry was terrific, and made my the whole process painless. One day in Robert's absence, I had some technical questions which were throughly answered by Larissa, who was also great to work with. I highly recommend this dealership.

Christian Vazquez

I purchased a vehicle today here in Berlin and I am completely satisfied with the service I received. I was helped by Larissa Hartline and Gino who were very friendly and professional every step of the way. I couldn't be happier with my purchase and with their great customer service. They both took the time to answer all my questions and went above and beyond to give me the best car buying experience that I have ever had. They were honest and both worked very hard to get me everything I wanted. I definitely recommend others to Acura of Berlin to buy a car for a great positive experience. Acura of Berlin is the place to go!

Mark Foss

Howard and his Manager are a very professional team! Of all the sales people we have encountered during the last month, Howard was the best! His easy, knowledgeable, helpful approach, is a win win for the customer and for Acura!

Emru Kiydal

I wish I could give 0 star. I had oil change with this dealer five months ago. My car ran out of oil even though it still had 40% oil life. I took my car back to this dealer for oil change again ( to add oil actually), so they said that my car is burning oil. They told me that I need to drive 1000 mile and come back. I did. They did oil consumption test today and said my car does not burn oil. It is my understanding that they did not change oil at all and just resetted my car oil life last time. I am not taking my car to this dealer again.

Shannon Membrino

They absolutely were settled on the price of the car I was looking at. It was originally $20,500. They brought it down to $20,200 and that was the best they could do. I dealt with them for 2 weeks. Glad I didn't buy the car there. Out of curiosity I went online to see if they still had the car a few weeks later and they did. It was listed at $19,900 But I thought $20,200 was the absolute best they could ever do?... Their inability to negotiate better lost them a customer.. I bought an identical ILX with fewer miles and a better warranty from Hoffman’s

Dmitry L

Been servicing my car at this dealership for 10 years. Great overall experience. Richard and Keith at service department are awesome! Would definitely recommend this dealership.

Abby Grullon-DiBenedetto

Had a Excellent experience with Tiffany

Karen Riccio

I recently purchased my first car from Acura of Berlin. I had a 2006 TL that was handed down to me from my father, and always had it serviced at Acura of Berlin where they have been nothing but helpful and welcoming. I traded in my 2006 for a 2015 TLX, and the experience I had with Jerry, Geno and the rest of the staff was excellent. I would recommend the dealership to anyone, and an Acura to anyone. Thank you for all that you did for me!

J LK

Always the best car shopping experience anywhere around! I was assisting my Aunt with her next car purchase, going with her to compare many makes and models over a period of 3 months. As soon as she decided that Acura was the next car she wanted, I knew that I would suggest buying it from Acura of Berlin. Even though there were many other Acura dealers closer to her, she took my advice and we both weren't disappointed one bit! I have recommended many friends to Acura of Berlin, and they all had phenomenal experiences there. Jerry, Andre, Phil, & Geno were all great, and made this a really easy and stress free process. Not only did they get us a car that was not in stock, but they didn't utter any frustration in doing so, rather being very happy and willing to get the exact vehicle we wanted. I can't say the same for any other dealer, regardless of brand. I am once again proud that I sent a family member there, and I am excited in the future to not only send more people there, but also buy my next car myself from Acura of Berlin

Robin Williams Lancaster

Gerri Campana at Acura of Berlin was great! Gerri assisted me from beginning to end and provided excellent customer service. He is so friendly and personable. He truly understood my needs and knew exactly what I was looking for. I truly appreciate all his efforts and the efforts of the Acura of Berlin team. Please visit them. You will not be disappointed!

paul pedra

My experience at Acura of Berlin was great. No pressure, had all my questions and concerns addressed and bought a car that I absolutely love. I had the good fortune of working with Jerry Campana, nicest man you'll ever meet. Knowledgeable, professional and mostly, didn't waste my time with what one comes to expect from car salesman. He knew I loved and want the car and he worked to get a deal that both I and he could live with. I’d also like to give a shout out to the finance manager Geno, very nice working with you as well. Thanks to all! Paul

Dandre Esposito

Very great car buying experience. They are knowledgeable and fair as long as customer is doing what is expected on their part. Gerry Campana is a big part in why my experience went over so smoothly. He was very kind and made sure i knew what was going on at all times during the process. I highly recommend.

dylan salvatore

This was the worst experience i have ever had a car dealership. The front desk receptionist had 0 knowledge of anything. I tried to turn in a lease early they refused to accept the car back until we drove it off there property and waited for them to schedule an end of lease turn in inspection which cannot be done at the dealership. The rudeness was incredibly off putting. buyer beware when leasing from this dealership they only care about customers at the beginning of the process. On top of terrible attitude the lack of knowledge and willingness to help was absolutely appalling. I would never give them my business or refer anyone here.

Edit Waterman

The best car buying experience we've ever had! I highly recommend them. I would (and probably will) buy from them again in a heartbeat! And don't forget to ask for Easton!

Debra Wharton

Larissa at Acura of Berlin is phenomenal. I worked with her in early 2014 and landed with an MDX. Throughout the next few years I was periodically in touch with Larissa when I brought my MDX in for routine servicing. There was no question that I would return to Acura of Berlin, and specifically Larissa to work with me on my next Acura. She accommodated my very complicated schedule, "jumped through hoops" to meet me at my convenience, and ultimately helped me with the decision making process in an unbiased way. Once again, I am in an MDX, and have nothing but positive things to say about Larissa: hard working, trust worthy, accommodating, intelligent....the list goes on. Thank you Larissa!! And, by the way, I have never had any issues with the Service Department, and won't hesitate to go back again for my new MDX.

NMB .

All my life, I had always bought used or off-lease vehicles, & this was my first "new" purchase - ever. Jerry Campana was absolutely wonderful, & walked my husband & I through the vehicle & its multitude of features during our test drive. Even with all the paperwork, delivery took less than one hour, & I received the vehicle with the exact options I had requested - no muss, no fuss. Couldn't be more pleased with the purchase or with the level of service we received at Acura of Berlin.

abel rios

Purchase vehicle told me car was inspected everything on list checked off sad too say false mechanics an service reps need more training an pay more attention to detail an answer phone more .i had 2 nails in tires..battery terminals full of mold never toped off fluids ..drain vents in engine bay full of leaves Ext an to top off everytime i bring car in for an issue im always wrong thier rite ..brought car in today for front brakes noise an as always 2 people checked it nothing wrong an explained how car has no waranty an even if there was an issue they wouldnt fix free mind you just bought car not even 1 month .totally disappoint an will never go back at all ..

Cristal Martinez

Went for an oil change, everyone was amazing, great service and my car was even cleaned!

Manuel Bellido

Brand New place with very nice people working inside.

Lynda Bisson

As usual, efficient and friendly service. Got started promptly and done earlier than expected!

Stelvis 74

By far, without question, the easiest, most hassle free car buying experience I've ever had. Got a fair amount for my trade. The salesman who helped me, Jerry, was great. I went in, test drove a car, it was written up & I picked up the car 24 hours later. Definitely will be there for future car needs.

S Den

Fabulous people both Sales and Service. Clean new facility...beautiful shop area. See Larissa if you want to buy...she is terrific. Steve is service manager...also terrific and knowledgeable.

becky mcconnell

My husband and I recently purchased a MDX from Jerry C. We both were very impressed with Jerry's professionalism and his work ethic. We also found Geno to be very friendly and straightforward during the closing process. We enjoyed the time spent with both of them.

Alex Merkulov

I had my Acura TLX serviced at Acura of Berlin today. Kyle Kus was my contact person in the service department and he did a great job. My car was fully serviced and washed in less than 60 minutes. Kyle was courteous, professional, and valued my time. Thank you!

Jim .Vogel

Larissa is awesome!! We are so grateful for all that she has done to help us. She goes out of her way to accommodate, teach, and support her customers during the sales process and after. We look forward to working with her again in the future, and highly recommend other customers do so as well.

Dan R

Anthony, Thank you for your patience and service during my car selection process. I even purchased a vehicle, returned it, and drove off with different model. Anthony, was extremely and wanted to ensure I was matched up with the right vehicle. If your looking for an Acura, stop in at this dealership and ask for Anthony.

Cabo Wabo

Great experience! Just purchased a new car. Good price, no runarounds, very upfront. Knowledgable staff. Would definitely recommend them!

Jay Blanco

Funny sales tactics. There are too many competitors in this area, make sure to shop around.

Tammy Alfieri

We just recently purchased our second MDX from Acura of Berlin. The overall experience was very pleasant and Jerry was a joy to work with. He went above and beyond to locate our first choice vehicle for us. He even had our second and third choice vehicles ready to go. We have been customers of Acura of Berlin for over 12 years and from Sales to Service their staff is always professional. I would recommend this dealership.

Mike Dekim

Great experience.Nice 2014 TL. Lets see how it goes. Jerry and Joe were the best.

Jose Guzman

Great customer service, in and out in no time

Air X

Only place that I trust to take care of my car. Amazing staff in the service!!!

Sharon Abbott

Just picked up our MDX last night. Absolutely love it! The ride is unbelievable and the car is so quiet. We also had the pleasure of working with Gerry Campana to purchase the car . He made the entire process painless and a delightful experience. We highly recommend this dealership. Everyone involved was professional and very helpful. So glad we chose to go to Acura of Berlin!

Brendan Nelson

Great buying experience. Excellent customer service - the staff was very helpful at going over options for financing, warranty, etc. and getting all the paperwork done for the trade in and registration.

Jennifer Eldridge

I purchased a pre-owned Honda Accord recently from Acura of Berlin. This was by far the best car buying experience I ever had. The whole team that worked with me to get into this beautiful car were amazing. There was no negotiating which was nice, it took the pressure off. I have looked up the same car that I bought on several car buying sites and I see that I definitely got a great price. Easton, Andre and Geno were all amazing and so down to earth. There certainly wasn't that "smarmy" feeling of some of the dealerships out there. They truly wanted to help me get into a car that wouldn't break the bank! Thank you all and I will absolutely be back for my next car and I will absolutely refer folks to purchase from Acura of Berlin!

Christopher Toppi

Daniel was willing to drop everything to make sure my experience buying an Acura was comfortable and stress free. Thanks Dan!

Ajaz Fiazuddin

Have been going through a multipart recall on my 2010 Acura. The folks at Acura of Berlin have been polite and professional all along

John Ostaszewski

We picked up a 2014 Acura MDX for my wife on Monday. The sales folks (Larissa and Andre) and the finance guy (Geno) couldn't have made it any easier. This was the most "low/no pressure" car sale I have ever been a party to, the pricing was more than fair, and I would highly recommend this dealership (and especially Larissa) to anyone looking for a new or used Acura. Great cars and great people!

Anthony P

Great Dealership, one of the best car buying Experiences Ive had. Ask for Manny

Marion Martinez

Good

Kyle Savage

Great experience! Very flexible and patient. Kept me informed throughout purchasing process. Daniel Santamaria was a great sales representative - knowledgeable and took the time to review every available option to make my decision easier. Will definitely recommend!

Alyssa Scotti

It has been two years since I bought my Civic and my sales consultant, Larissa, still stands out in my mind as one of the most professional and hardworking representatives I've worked with. She went above and beyond what I expected to make sure my car was perfect for me. Larissa worked around my schedule to make it as convenient as possible. If every sales consultant was like Larissa the stereotype would definitely be different and no one would dread having to shop for a car.

Eduardo Groisman

I had the best experience ever buying a car. My wife and I were helped by Jerry Campana, who is just fantastic. He managed to find the best deal for us in leasing our car, and in making sure we were getting what we needed. He followed up my initial inquiries over the phone with accurate information, then found ways to make us feel comfortable. I had visited a different Acura dealer before going to Jerry. I am so glad we bought the car from Jerry even though the dealer is farther away.

Tasha Roberts

What an exceptional experience!!! Went in for an oil change and came out wishing I was buying another car.!! Ms. Tiffanie gave us a tour of their new facility, educated us on the top of the line technology that's being used and best of all, her level of Customer Service is impeccable! Be sure to ask for her!

Bryena Medina

I worked with Easton he was very professional and understanding as to what I was looking for while keeping me within budget! Everyone there was super friendly I recommend anyone to go to this dealership

David Timbro

Just purchased a 2019 RDX, love it. Great place to do business. Easton Lawson, my sales consultant made sure I got the car I wanted, test drove the cars I was interested in and followed up after the purchase making sure I was happy with the vehicle and was getting familiar with all it's features and tech. Well done Berlin Acura.

James Albrycht

Have never been treated so well. Couldn't be happier with the services we were provided and couldn't be happier with the car itself. The MDX is a beautiful car with so many fantastic features. Thank you to everyone at Acura of Berlin for being so helpful. My wife is very pleased with her new ride.

Kanishka Noori

Great Experience! Would recommend to everyone! Jerry was great. Very knowledgeable and experienced... If for no other reason, you should definitely check out his office. Its beautiful and inspiring. You will see what I mean...

Marsha Pollack

Always pleasant & good service.

Bryan Figueroa

Acura Berlin was awesome, best Acura dealership in the state of CT. Daniel by far was the best salesperson I’ve ever done business with. Would definetly recommend if you want an acura to go see Dan in Berlin, the new facility is awesome and the staff is extremely welcoming.

marisol arroyo

EXCELLENT SERVICE ONCE AGAIN!!! This is my second time leasing at Acura of Berlin. Gerry Campana always delivers the best experience you can get at a dealership. He is kind, courteous, full of energy and knows his job very well. He made leasing for the SECOND time an easy and smooth transition. THANK YOU GERRY! YOUR THE BEST! :) -Marisol Arroyo-

Roan Tan

Upon entering the dealership we were immediately greeted by Gerald Campana, he gave us one of the best customer service experiences which we have ever had at other dealer. he was very nice and friendly, and very professional manner with no pressure sales. he did excellent job to find the car that we wanted and the payment that we can afforded. there were no games, tricks or slight of hand nonsense. we were very please with him and will recommend to the friends and family that are looking to buy Acura. we definitely be returning for service and future purchase. thank you

Simply Mom and Dad Reviews

I just would like to thank Gerry at Acura of Berlin. He's a very patient person and makes the car buying experience a pleasure. We have brought 4 cars from him and plan on buying more.

Jessica Iudiciani

Great location and new building is so clean and inviting! I recommend Acura of Berlin! Daniel was great! So helpful and took time to listen to our needs and wants for a car! Five stars!

Mayra Medina

I purchased a vehicle at Acura of Berlin.. I am very happy with the car.worked with a great salesman jerry campana.who was wonderful and very professional.and he worked hard on getting me the right car.also Geno was also very professional.great place to get a car.

Molly Alfieri

**Just purchased another vehicle from Acura of Berlin and had yet another great experience. Jerry was extremely helpful and the new facility is impressive! ** _____________________________________________ I could not have asked for a better car buying experience. Extremely happy with my new car. I would highly recommend Acura of Berlin!

Drew Boucher

Had an OUTSTANDING overall experience with my recent purchase at Acura of Berlin with Gerry Campana. He made sure to listen to what I was looking for and worked with me to make sure I understood well the reasoning for the pricing as we negotiated down to the final sale price. It was a very pleasant change from other past dealer experiences I have had. I would definitely recommend Gerry and Acura of Berlin to friends and family...... Thank you!!

David Carter

Just completed another Acura purchase from Gerry Campana, We have been dealing with him for over 10 years and every purchase has been terrific; it's like visiting a family member now instead of going to battle for a great price--thanks for another great vehicle!

Angel Ramos

I got an MDX 2016 from this place, the car has a recall ON TAIL LIGHTS for over 4 months and I found out online, they have never called me to let me know, I have a Kia 2015 from Kia dealer in New London, had 3 recalls thus far and I was called right away every single time. ( not to mention I took the MDX 4 month after buying it and they wanted to charge me $150 for a part, that should be under warranty. BE CAREFUL !!

CT Citzen R

I WALKED IN ON TIME FOR A SCHEDULED APPOINTMENT FEW FRIDAYS BACK TO MEET A REP FOR 3PM. AS I BACKED MY CAR UP TO GET OUT, I WATCHED A SALES MANAGER LOOK AT ME AND WALK AWAY FROM THE MAIN DESK AS I WALKED IN. I SAT IN THE CENTER OF THE SHOWROOM, AND ENTRANCE AREA. TWO OTHERMEN SAT IN A GLASS OFFICE AND WATCHED ME WITHOUT GREETING ME..... I LEFT AFTER ROUGHLY FIVE MIN OF NOT EVEN BEING RECONIZED BY ANYONE IN THE STORE.... AND THEN THE REP CALLED ASKING WHERE I AM AFTER I LEFT A MESSAGE WITH THAT REP OF WHAT HAPPENED. IF YOU CANT EVEN SAY HIGH TO A CUSTOMER WHEN THEY WALK IN I CAN ONLY IMAGINE WHAT ELSE IS TO COME .... VERY SAD FOR AN ACURA DEALERSHIP. I CALL TODAY ON ANOTHER CAR BECAUSE I NEED A UNIT AND I GET SENT TO A GOD DAMN VOICE MAIL? WHAT KIND OF BUSINESS ARE YOU RUNNING ?

LaTasha Walker

Awesome customer service!!!!

Grayson Holmes

Daniel Santamaria is the best! Such a great salesman--he was able to answer all the questions we had about buying a new car. We liked him so much, we came back to buy our second car this weekend! I would highly recommend him if you are looking to buy a new or used car.

Dan Vendetti

I had the best car buying experience ever! My salesperson, Larissa Hartline was so patient and thorough as she explained all the new technology with my 2019 RDX. My wife and I were so appreciative of the time and effort she put into the sale even before we decided to buy. I would recommend ACURA of Berlin highly.

Ian Seidner

New place is Georgous and there staff and customer service is the best.

Pedro Nunez

I recently purchased a vehicle involving a trade-in vehicle. The salesman, geri went above and beyond what I expected. I highly recommend this dealership if you are the type of person that wants a great deal without the annoying negotiations.

laurel marshall

Almost month now I brought my suv, Anthony Lopez best dealership, give me best detail that made my mind relax see everything that I need know. To get my right choice. Thanks you and Even all dealership are very warm welcome.

Patricia Hills

HATE the idea of buying a car....very pleasantly surprised at the changes that have taken place making car buying so much easier....Daniel Santamaria and the people at Acura of Berlin actually made buying my new Acura an enjoyable experience!!! Highly recommend both he and Acura of Berlin.....

Shari Hewitt

The experience was amazing they where very friendly and helpful. Go see Tiffanie she is Amazing!!!!

Senthil Kumar

I had very worst experience of my life here at Acura Berlin. The things are so different between the phone call and in person purchase. I almost made my mind to purchase the vehicle today but the way they treated me was horrible and devastated so drop the plan. The executive was almost fighting. I will never recommend this place if you want a pleasant experience in buying a brand new car worth of your hard earned money

Mary Sue Guite

Service Department is top notch, especially Keith Davis, one of their service advisors who we usually work with. We have been buying Acura vehicles for 10 years and one of the main reasons is because of their service. Keith is always professional, happy, always easy to discuss issues with, and very accommodating. He is honest and won't sell us parts that we don't need. Every service advisor has been very good to us over the years...Rich, Steve, Kyle

Donnell Allen

Ask for Anthony Lopez. Definitely did an amazing job and got the job done before you leave that parking lot

nattoya bryan

Great deals and services this where Integrity Care 360 LLC get there SUV and cars service

john egbuna

Very professional and unique Takes very good care of cars

The Edge

Great team, great service!

Jay Socha

The service team at Acura of Berlin are the best! Jason and Rich are always helpful. They go beyond expectations to get me a service appointment while accommodating my busy schedule. I am very satisfied customer.

Iyana Schand

Last week I visited this dealer and I was introduced to Carlos. He was very friendly, approachable, helpful, and knowledgeable about the vehicle that I was interested in. He made me feel like there was no pressure at all to purchase something that I did not want while being sure to provide me with all the information and details I did want. He listened to my wants and needs and I am so happy to have met him. This dealership is very lucky to have him on their staff. I am also proud to say that Carlos helped me to purchase the car that I wanted and I am so pleased.

Jessica Sarmiento

I tough that this dealership would be like all the other ones where you feel like they are trying to pull a fast one on you. The sales people are very knowledgeable and they do not beat around the bush. We had some finance questions and the person from that department that came to speak to us was very happy to explain all the numbers. Over all great experience.

Amanda Clark

I couldn't have had a better experience here! The staff was absolutely amazing. Great customer service and made the process so smooth and easy! Thank you again Acura of Berlin!

Mike Prentice

Recently purchased a used vehicle through Acura of Berlin. Very pleased with the quality and selection of vehicles, level of service, value on my trade in vehicle, and overall experience. I traveled 2 hrs to this location, and well worth the drive. I would highly recommend Acura of Berlin!

Genesis Colon

I just recently purchased a vehicle at Acura of Berlin and the service was great! My car has been amazing and I am very satisfied with the salesman service of Daniel Santamaria. I would 100% recommend this dealer.

mirek golebiewski

Nice building and friendly atmosphere.

Joe Lynch

We leased our Acura MDX about 4 months ago and it was an excellent experience. We worked with Daniel Santamaria and started looking for a car about 9 months ago. We had to deal with issues and delay our car search and Daniel was extremely helpful, he did not pressure us, but was always available and responsive when we needed him to be. We looked at numerous cars and ultimate chose an Acura and specifically Acura of Berlin because of the honesty and support from Daniel. The car is great and we are very happy about our decision.

Howdy

Howard Bryson rocks! I went to Acura of Berlin to look at a specific used car. That one didn't work out, but Howard was so straightforward and honest that I decided then and there I wanted to buy a car from him. He spent time showing me different vehicles and found me the perfect car at a great price. To top it off, I got a great deal on my trade (almost 4 times higher than the Kelley BB offer). Not only Howard, but everyone I met at Acura of Berlin was great (Ludney, Geno, and others). I would highly recommend this dealership when looking for a new or used car.

daniel yousif

Great customer service and speed job with my oil change

Marie Howard

Watch spouse.

glendalis rios

The service guy told me my car had an oil leak and that I had to pay $600 to get it fixed. I explained I have no oil leak because I park my car in the garage an have never seen a wet spot. I took it to Acura in Milford and they explained to me I have no oil leak and they don't know why Acura in Berlin said what they said. I will never go back to Berlin, I would rather travel 45 minutes to Milford. I will be purchasing my new 2017 from Acura Milford. Acura Berlin should be ashamed and embarrassed, they have lost so many customers to North Haven and Milford. They are remodeling a new spot for the dealership in Berlin, they should also start by thinking about hiring new people that know what they are doing.

ario phone

Was looking at a used BMW X5 that was on their lot for 3 months. Their salesman told me they'd rather sell it at a lower price at auction than to the price I offered. I bought my car at another dealer who was more flexible. Acura lost. LoL.

Senada Duracak

My husband and I had a great experience and couldn't be happier with our salesperson, Gerald Campana (Gerry). He was knowledgeable, professional and sweet from start to finish. Gerald gave us space to decide for ourselves and we didn't feel that we were pressured into buying anything. Gerry took time to teach us about car functions and he gave us valuable information. We will never forget Gerry and how well we were treated at the Acura of Berlin. Gerry, you rock!!!

Karl Simoneau

Very professional, personable, and reliable. Everything you'd look for in a dealership.

Dan Racz

I live 1700 miles away from this dealership. They had a car I was interested in so I made arrangements with Tiffanie to purchase the car. Tiffanie handled the transaction perfectly. When I got to the dealership Geno processed the paperwork everything went as smoothly as it possibly could have. I feel I got a fair price and a great vehicle. Mind you I bought a used vehicle and they treated me as well as a person who might have been buying a more expensive new car. Great car buying experience highly recommend this dealership.

Carlos Marrero

Carlos Torres worked with me on my first experience at Acura Berlin. It was a great experience and helped me with feeling comfortable and found me the car and price I wanted to pay monthly.

niya hunter

Jerry has great customer service , helped me so much with my decision !!! Thank you

Maria Zapata

Daniel Santamaria is awesome and the best; Thank you

Eileen Morris

If there were more stars, this wonderful dealership would receive them from me. Although I did not purchase my RDX 2016 from here (my mistake), the service I have received from them has been over the moon. Perry and Vinnie...service and parts...so polite and helpful. Had a problem with operating my link with a new garage door opener...no problem for Perry....he had someone at my home within minutes to get it correct. In today's world, this is a refreshing place to do business. Was a Lexus owner for many years.....I am now definitely an Acura customer, especially buying from Berlin, CT. Thanks again to the entire staff. P.S. I am a trainer by profession....did many customer service sessions. You guys definitely can give lessons.

Lisette Feliciano

Enjoyed my experience! Though I wasn't able to leave with a vehicle, the customer service was great! I had the pleasure of being in the company of Ms.Keila and not only was she beyond friendly but her knowledge was almost unmatched! I would definitely love to come back and meet with her when the time to purchase a vehicle is near!

Vanessa Miranda Delgado

I really appreciated the flexibility by Easton Lawson to deal via email and communicate by text. I believe it allowed to speed up the negotiations without wasting time in the dealership! #motheroftwo

Chris Duffy

Jerry is the best! I bought my 2014 car from him 1 year ago and I still have fond memories of him and the dealership. Jerry is an atypical salesman, who is friendly and helpful - if he doesn't know the answer to something (which, given his years in the business, he usually does), he will work hard to find out the answer. I highly recommend him!

Suzanne Frigon

I would refer anyone I know to Acura of Berlin, as well as send them directly to Larissa. Everyone I worked with was professional, courteous, and went out of their way to be sure I understood every step of the transaction and all options available to me. Since the purchase I have continued to work with Larissa on questions regarding the technology in my vehicle; she has worked diligently and tirelessly to get me the information I need, as well as to provide a more than acceptable comfort level with my new car. There aren't enough superlatives to describe Larissa and the Acura of Berlin dealership.

David Rizzo

Acura of Berlin is best in class. This is represented through amazing customer service. Thanks Daniel!

Joseph Shomberg

Amazing new building with state of the art service department.

A Happy Home MS, LLC

I had a good experience at this dealership. Being a past Honda Platinum Technician and ASE Master Technician, I wanted to take it to a dealer. Knowing that they have factory trained technicians meant a lot to me. I took my 2006 RL in to diagnose an AWD fault light since I did not have the scan tool to check the code. The tech who worked on my car found a faulty AWD control unit. I took his word, went ahead and replaced the unit myself. It fixed the problem. I was happy with the diagnosis charge and service I received. It is nice to know you can still count on professionals to do a quality diagnosis at a reasonable cost.

Allison Bedard

I've gotten the last 3 of my vehicles at Acura of Berlin and it has been nothing but a great experience. I was recently there this past Saturday trading in my lease, Andre, Jerry & Gene were awesome to work with, broke down all of my different options, were willing to hear what I wanted from a vehicle, how much I was willing to pay/put down, and worked with my expectations. Highly recommend getting a vehicle at Acura of Berlin any day!

Darcy Apicella

I could not have had a better experience with my car shopping/purchasing process as I did with this dealership. They went above and beyond to ensure I had the best vehicle to meet my needs, and wants. Easton was the salesman I worked with. He was very thorough, informative, and most importantly (to me) made me feel valued as a customer. I would refer anyone here, and I will be a long time customer myself.

Chris Michael

Same as another reviewer. Used car has been on the lot since November. 4 1/2 months later still there. Its a fairly reliable and hard to come by at finding used Subarus. They were not going to budge on the price at all stating the "We base our vehicle according to the market and what similar ones are selling for". Well obviously your not selling this one because you refuse to negotiate anything. I would think that after 4.5 months of sitting on the lot someone would want to sell it. All I wanted was to pay what they are asking out the door which meant tax, fees and etc are included. So they rather not sell a car that's been stale for 4.5 by incorporating 1987.22. While this model works for car places like Carmax, regular dealerships should not limit themselves.

Stephen Rauch

Excellent buying experience for a new car. Negotiation started with their best and final on the new car. Up front negotiation for the used car. Very accommodating regarding dealer installed options. Insist on 10% discount for Acura parts. Delivery and turn over of new car was seamless. Finance went above and beyond to get me the best rate. Service is first rate and provides a courtesy car if you give them enough time. Acura of Berlin is an excellent dealership.

Debbie Hsu

This is the first time that I can say I had a good experience with leasing a car, I dread when it comes to the end of my car leases. Daniel Santamaria was awesome, he knew the ins and outs of the car and was very patient and not pushy with me making my decision. I also dealt with Geno/Ludney and they were great as well. I would recommend that you come to Acura of Berlin to lease/buy your next car!

Arthur Assantes

Keith was excellent in explaining my car's problems and the solutions. I felt he was looking out for my interests at all times and wanted me to be a satisfied customer.

Michelle DiMauro

I can not say enough good things about this dealership. They were kind, knowledgeable, efficient and best of all not pushy at all. Gerry is excellent and pays such attention to detail and goes out of his way to make sure your sale is smooth, Geno in finance makes the entire loan process which is normally painful painless! I recommend them to anyone who asks!

Kimberly M

I always have a great service experience thanks to Keith. He knows his stuff, has excellent customer service skills and is funny!! I always appreciate the loaner and the consistent communication as well updating the status of my vehicle.

Matt Maglio

Went to purchase a used vehicle from this dealership yesterday, gavethem a call and they didnt pick up so I called again and a very rude and confrontational man picked up the phone to tell me the car was sold. The call got dropped as I was driving through a dead zone. This was followed by a phone call back to me where the same man said, "that was rude" and proceeded to hang up on me. I eventually got in touch with someone that told me that man was incorrect and the car was still up for sale. But the lying continued. I went looked at the car took it for a test drive and the car I was told had no damage at all was clearly in a minor accident at some point. Big scrape across the front bumper, 3 wheels were curbed and the front bumper was cracked in two places. I was told, "we have priced the vehicle accordingly". After all of that I was putting in the credit appt when they told me I need a deposit to show commitment to the bank, this is untrue. And I was threatened that they would not continue with my app if I did not put a deposit. After i spoke to the manager who said no that is not required I was also told that someone else has a deposit on the car. If someone has a deposit on a car you should not still be trying to sell it. The point of a deposit is to know they wont be selling the car to someone else while you are trying to purchase it. So I was lied to 3 times in the process, needless to say. Will not be recommending this dealer to anybody I know.

twistylox moxy

Your costumer service is five star, for sure! Car shopping can be a real drag at times. But, I had to take time out to write a review because Tiffany is awesome! She was attentive, helpful, and courteous. She also was very personable, with a great sense of humor. She answered my questions without being condescending, (and that is truly appreciated). So, I thank you!! Be well...

Patricia Plummer

Services was great and would do business with the company at any time and I will also recommend friends and family

Vito Pagliarulo

Couldn't ask for a better experience than we had with Gerald at Acura of Berlin! First class treatment and a great deal too! Highly recommended for anyone in the market for a new Acura!

Shannon Parker

I am so pleased with my new MDX! Daniel Santamaria made sure I was comfortable with the vehicle and was able to answer all of my questions. I felt confident with the purchase, thanks Daniel!

Nalyz Paternina

I have to say I love Acura of Berlin, especially for having such a great sales consultant, Larissa you are amazing at what you do!!! This lady not only helped me find the perfect RDX but also provided me with support and guidance when I had millions of questions. The finance dept was great at explaining my options. I have been on a hunt for years attempting to find the perfect car, and I am so happy that I bought it from Acura of Berlin with my favorite sales person and now friend Larissa!!!!

John Shrek

All services were performed meticulously and on schedule.

Carmela Minier

In order to be fair I will provide both negative and positive experience from this dealership from which my husband and I, over the last 15 years, have purchased 4 vehicles. I have always held Acura at a high standard for their sales and service but this last experience really changed our minds. We randomly dropped in on a Sunday and after looking at a few vehicles Easton came out and began speaking to us. Things were going ok until we went inside and we began to talk numbers. My husband and I told him we weren't sure on budget if we love the vehicle we would see at that point but he denied us a test drive because "we were wasting his time and ours" and "that he had a family". He told us he wasn't going to show us a vehicle we could not afford and that he had other customers to get to (there was barely anyone there) . We then told Easton that we had been there over the winter and had a great sales person help us and she let us test drive multiple vehicles. Easton, then made comments about that coworker and said "she could have gotten fired" completely unprofessional! We were so insulted by his comments and attitude we left angry. We went home and thought about it. I emailed I believe was the general manager to let him know we are valued Acura clients and honestly was not very helpful and never really addressed the rude, sales person only that we should come back and see Larissa and honestly, that is the only reason we decided to give them another chance was because past experiences were pleasant. Larissa was great. And if you are looking for an experienced and knowledgeable sales person, Larissa is your gal. We ended up purchasing the vehicle from her and we are happy with that decision. A good sales person makes a huge difference but Acura should look into this so it doesn't happen to any other valued and returning customers.

Hsien Clod Pascua

It was a great place and gives good customer service. Mr. Campana helped me out so much on getting the car I wanted. He was very professional and took his time to explain all the requirements I needed.

Michael Galante

Having had two separate issues bringing me in for service in the last month, I can say that Kyle Kus did a great job getting me back on the road quickly both times. He’s been consistently courteous and thorough making what is normally an unpleasant task very easy to handle.

Erik O.

I have been an Acura of Berlin customer for over 10 years and, while I have another Acura dealership in my home town, I still travel the >20 miles to work with them. I have always had an excellent experience with both the sales team and also the service department. In particular, Larissa Hartline has been especially great to work with - she is responsive, thorough and very helpful. Really good people providing excellent service.

Abdellah Achibane

Good customer service

Marcin K

Great and professional team. Easton is very professional and very friendly salesman. I would reccomend this place to anybody who is looking for a new or pre-owned vehicle. Five star rating!!!

Suellen Henry

Very pleased with our recent purchase of the Acura ILX! Gerry was an atypical car salesman; sincere and friendly, absolutely no pressure, listened to our needs and only showed us cars that fit our criteria. We visited MANY car dealerships in the past 4 weeks and can honestly say Berlin was the most positive experience. In 6 months, my husband's Toyota lease will run its course and whether we opt to lease, buy new, or used, Acura or not, we will definitely take the 70 mile round trip to Berlin and check out the available options.

Cook Nguyen

New location on berlin turnpike. State of the art facility.

Daniel Yousif

Great customer service... speedy and prompt

Vanessa Bys

Amazing experience! This was my first car buying experience and I would highly recommend Acura of Berlin, I never felt pressured in making my decisions and Jerry Campana makes you feel like family. He helped me through the whole process and their customer service is great!

nymets9906 .

Daniel provided and excellent buying experience. His upfront, honest, and personable approach made it an enjoyable experience. I highly recommend working with him for you purchase or lease. Ken K

Thomas Gerarde

I have to tell you that Larissa Hartline is the best, most knowledgeable, most dedicated to customer satisfaction salesperson you will ever meet. She knows the vehicles to the smallest detail, spends an extraordinary amount of time making sure all information is understood, all pricing options are explored, and is reachable for questions at any time. I don’t even consider other brands because I know she will find me exactly what I need in the Acura family and work hard to get me the best price. This is the 3d car my family has bought from her. We tell everyone we know to consider acura and contact Larissa. Super overall experience.

MR V8

Although the sales person that I contacted was very pleasant to talk to, they absolutely did not want to work out a deal with me. All I asked was for a fair price. They did not bother to negotiate on their price not even by a $1. On top of that they were offering me thousands and thousands of dollars below what my car was worth as a trade in. Basically it was their way or take a hike. I have bought so many cars over the years, and this is the first dealer that I dealt with that I have not bought a car from and that did not bother to work out a deal or even negotiate. I was willingly to go the extra mile and work with them but I felt they did not do that in return

Jagapathi Raju

Thank you for making my car purchase pleasant. I like the first time best price concept and I really felt it when I compared the price with other dealers

Kionna Whitehead

It was a great experience working with my salesman Howard. He helped me so much with my trade in and did his best to meet my needs. I left happy and pleased with a 2017 Acura.

Evelyn Ciaburri

I just bought my first brand new car in April; a 2018 TLX from Acura of Berlin. Larissa was the best match I could have asked for in terms of working with a sales person. In the initial meeting with her, she started by asking what I was looking for in a car. She listened to price points, features, and what I liked about my previous car, and driving habits. Based off that information, she had me test drive two different vehicles. When I had trouble deciding between the two because I liked them both, Larissa was patient, understanding, and in no way, shape or form, pressured me into buying before I was ready. Larissa spent countless minutes answering my questions thoroughly, accurately and quickly. She had me test drive both vehicles a second time to see if that would make the decision more clear. It did! However, the dealership did not have the interior/exterior color choices I was looking for. Larissa was adamant that I am 110% satisfied with such a big purchase and not to settle. She did some behind the scenes work to find just the car I was looking for and helped me seal the deal. She knew every last detail about each and every car I test drove, from the special features to the mechanical parts. My father, a self-proclaimed “car guy” was incredibly impressed with her expertise of Acura and cars in general and told me right away not to go anywhere else or look anywhere else for a car -- this was my person. I agreed completely. I’ve never worked with a more knowledgeable salesperson. When you think of car sales people, you don’t always associate them with words like trustworthy, knowledgeable, patient, honest, a good listener or thorough. However, after meeting Larissa and working with her, I can tell you this much: she is all of those qualities and more. Larissa clearly takes the utmost pride in her work and is incredibly conscientious, analytical, up front and organized. She is compassionate, patient, kind and thoughtful. She is approachable, easy to reach for answers to questions and makes you feel like you’re sitting across from someone who will never steer you wrong. She made my car buying experience individualized and a true pleasure. I am beyond grateful to have had her help in buying the car I love! Without any hesitation or doubt, make an appointment with Larissa at Acura of Berlin. She is the best of the best. You’ll never have a better experience.

Joey Castro

I like that Acura dealer they are very kind and they get the job done right away thanks Acura

Teegan Krusiewicz

I worked with Gerry C. on a recent purchase. Gerry was very helpful and professional as well as being a gentleman throughout the process. I would certainly strongly recommend Gerry and Acura of Berlin to anyone interested in purchasing a car.

Canaa Chaney

Acura of Berlin took great care of me I needed a replacement key. They were polite and I was in and out! They also vacuumed my vehicle along with me leaving with a bottle of wine:) the service team was great the customer service was top notch! Thank you for taking care of me. -Canaa Chaney

Paola Kaoud

First of all, the new place is absolutely beautiful and the staff is one of the best that I have ever met. Daniel Santamaria was such a joy to buy from, he went out of his way to help my aunt with her new car. His service from beginning to end was nothing more than exceptional. My aunt had no idea what car to get and his knowledge and direction made such an important purchase as smooth as possible. My aunt is completely in love with her new car and I can't wait for my turn to buy my next car to go back to work with Daniel. I highly recommend Acura of Berlin to anyone who wants phenomenal service, knowledge and great experience.

Olive Gaydowen

We recently purchased a car from Acura of Berlin, despite the fact that it was a swapped car, Gerry made the experience wonderful. He made sure everything was done ahead of time to make the process move fast and smooth. Same acknowledgement goes to Geno. Thank you guys!!!!

Chad Lagrange

Went in to buy a can and was turned away said they had no one to help us till monday.. went somewhere else and bought a new rdx