Reviews of Springs Automotive Group (Car Concessionaire)

Ariel Kavanagh

Just bought my first car from this dealership. Johnny in sales was amazing. He was so kind and no pressure and truly counseled me on the car I was looking at. I highly recommend working with him. He truly just wants to help you find the right car. Ask for Johnny in sales! Johnny in finance was also great to work with. Super transparent and due to me being nervous he explained every form I had to sign which I really appreciated! They totally understood how nervous I was and went the extra time to make me feel at ease. Thanks for a great first experience buying my own car! Got the CRV I’ve been dreaming of since high school!

Jess J

Thank you for your Amazing service Tim!... You are our go to person...You knew exactly what we wanted! Thank you!

Tiffany Elsholz

Tried to cosign on a vehicle with my daughter. Gave them a small deposit for good faith. Understandably we were told we needed to wait to hear from the banks. Days went by and no word. My daughter called and was told they were too busy and would call back. My husband called, multiple times a few days in a row and told the same thing. Couldn't get an answer from anyone. Honestly, even if the answer had been that they couldn't help us, it would have been better than nothing. We gave up and asked for our money back which took another week to get. They have terrible communication skills and when we went to them to get an update they either put us off or gave us excuses. Never again!

chasity whitley

They gave the best deals and really hooked me up!!! So happy I went there!

Hilary K

Tim was a huge help! Thank you so much for the excellent service… I’m so happy with my purchase!!

Leslie G

Husband bought from here we drove all the way from denver, well worth the drive, husband had a great experience buying from here. The customer service from every one was amazing they worked well trying to find the best bank for him. Amazing.

Jason Gorman

Worked really hard to get us qualified for the vehicle we wanted

Miguel Valdez

The staff is really great and friendly and helped me in what ever i needed the guy who helped me was luis castro i definitely recommend him to anyone who is looking for a car and decide to go here ask for him!!!

Patricia Morris

My son just bought his vehicle from this suppose it awesome salesman that sounded great. My seventeen year old drove it off the lot 10 minuets ago and it start smoking now will not drive I called the dealership and they advised me that we purchased it as is and will not assist. Thank you for stealing my son’s hard earned $4000 he now has zero money in the bank account and zero vehicles for shame what an awful dealership you are how dare you a. Vehicle and half an hour later leave my child stranded!! I will be calling the Better Business Bureau

Ryan Hinds

This place is the absolute best. They'll help you get the car of your dreams if you work with them. Octavio hooked me up. The rest of the staff were both patient and kind. I highly recommend this dealership.

Colorado Noe

Don't like how I told Willie I was on my way to speak with him and he never showed up. So I got Estabon who was useful, problem with that is had it not been for Willie's terrible lack of communication Estabon's follow-up letter in the mail wouldn't seem so unwelcoming. Prices are outrage, moral of story do as you say you gone do Willie. You ask for a service or a good and expect for your hard earn dollars to be done right. Its only right you return the same respect you expect from others. #NoCallNoShowOneZeroStarPerformance

Bryan Stodola

Tim was very helpful and I am planning to do more business and plan to let my friends and family know to see Tim to get a great service and great help

Destiny Garcia

So my car broke down and i was out of luck and decided,"eh why not let's see if I can get a car" so I went I'm to springs automotive and was greeted by Adam , he's a blessing I'll tell you. I told him what I was looking for and what my price range was (which was super low!)he was able to work his magic and got me a lovely Chevy trailblazer at amazingly affordable price. He took his time to talk me through the process being this was my first experience buying a car from a dealer. He made sure I got what I wanted and to mention he was so kind! I didnt feel pressured like I did walking into some other dealerships I won't mention . Any time I hear someone is needing a car I tell them about my new friend Adam at springs automotive group. Genuinely great place and great people !!! Thanks again to Adam for getting me a sweet ride when my little clunker finally buckled.

Sabrina Bland

Adam and Johnnie helped us getting into a car that was reasonable for us and our needs! All around great family oriented business, that cares about there customers! I will without question recommend them to everyone i know! Thank you guys for everything!

Maurice Woodley

Recently purchased Subaru WRX. Very smooth process around their closing time. Highly recommend! From the test drive to financing to removing vinyl. Would refer others to this location. Tim and Johnny were great!

Janette Kuhnel

We were looking for a used Honda Pilot in Great condition and we found one with Estevan. He was so friendly and easy to talk to, and did not put any pressure on us like other car sales people do. We loved working with him & would use him again! We'd recommend him to anyone looking for a used vehicle! Springs Automotive Group also had the CLEANEST used vehicles we've ever looked at! We did ultimately buy the vehicle from them & working w/ Estevan!!!!! :)

Keri Collins

I worked with Adam he was awesome! My experience so far has been great! Everyone there was friendly and helpful and answered all questions I could think of. At this point I am happy and satisfied

Jaime Maritt

Springs Automotive made it very convenient to buy a car! I had been very picky, and they catered to what I was looking for, bringing a car up from Colorado Springs! Monte and his sense of humor just made the test drive and the rest of the purchasing experience that much better! Very knowledgeable, I knew all my options and have been very pleased with the vehicle I bought! Will go back for my next vehicle purchase and I will recommend anyone looking to purchase a used vehicle!

Sharon Painter

Great and Quick Customer Service! We needed a VIN Verification done on our vehicle. I called ahead and spoke to Oscar and he said to come down and they would take care of me. Ashley did the verification and we were in and out in less than 10 minutes. Thank you for the great customer service and for being so quick!

Nick Henderson

Abby is very sweet and extremely helpful. Nice office and large selection of vehicles!

Mikayl Bristol

Not even with 1 star, not worth your time. Sold me a lemon, I've put at least 8000 into the car just fixing the problems. I made them aware and they told me to come down and they will make it right. Wasted my whole day to be told there is nothing they can do. Not only that but they knowingly sold me a vehicle with an open recall without saying one word to me. I hate this place so much.

Ashley Jones

The staff was great and very polite. I am very pleased by Adam shotwell he answered all my questions and very respectful. Come to this place if you are looking for a great business to get a car or any other services you need I bet you'll be well pleased.

Patrick Villareal

Great experience with this transaction. Estevan answered all my questions and concerns right away. It was a very pleasant and hassle free visit to the Platte branch.

Zack Robinson

Great experience! Johnny was very friendly and very professional. I highly recommend going to see him.

Daria Semenov

The people here are awesome and so chill! I’m a first time buyer and everything was explained to me very clearly. Abby is awesome! She got me into an amazing car priced at my budget and also kept my interests in mind. Bought a car same day!!

Blake O'Brien

Came in to get a VIN verification, and Johnny Lanigan saw me immediately. Quick and friendly service, would reccomend this dealer to my friends and family!

Nicholas Howard

Tim E is very good when it comes down to him doing what he does. didnt buy anything but when i do itll be from Tim E.

Johnathan Summa

Great place to go for non-aggressive salesmenship and awesome customer service. Tim Eickmeier was one of many to approach with a great helping hand and wonderful advice. Would recommend these guys to anyone.

Domini Censner

Very knowledgeable dealers will be going back

Jeremiah Hall

The did there job, perfectly.

Calvin Walker

The employees were very helpful and made me feel comfortable about my decision getting a car here. Especially Octavio, he was honest and straight forward about everything even when it came to talking about my options due to my credit issues. I highly recommend this to anyone looking for a great car and even better service.

Brianna Donovan

I had a great experience at Springs Automotive! Estevan, Frank, and Oscar were very accommodating and took good care of my auto needs and gave me an amazing deal! I love my car!! Highly recommend to anyone in the area looking for a quality car at great prices!

Raymond Killen

First time I have ever recommended a car dealership in my 67 years. We purchased a used car at the Plate location. We did not notice several items that needed some attention until after the purchase. The owner, Guy Alldredge, also noticed these. Even though the dealership was not obligated to perform these (Mostly) aesthetic issues Guy and his managers went to work. VERY PLEASED!!!

Alex Lewis

An amazing place with great service. Adam Shotwell helped get me into an amazing Honda Fit that gives great mileage and is easy to maintain!

Mr Trixzo

Estevan has been my main salesman the past week where I walked away with a 2012 Corvette and a 2005 Audi at amazing prices. Justin is their finance guy and works magic in the back room with the numbers and is an all around awesome guy to work with. Carlos and Mike are the guys in the back who piece everything together to help make the sales happen and it just works, both are awesome guys to do business with and helped me get into 2 beautiful cars this past week. All around amazing experience with this group of people and I highly recommend to anyone looking for a vehicle to check them out before you go to a big dealership.. this dealership easily prides itself on helping their customers even after purchasing their vehicles 10/10 recommend.

Teresa defoe

Went and put a deposit on a car, come back 2 days later to sign paperwork, and they "lost" the car. They call me a year and a half later and said they found another key, asked them to mail it to me, because I have since moved out of state. That was 3 months ago, still no key. Called several times about this and was promised a call back, never returned my calls. Now they are saying they sent it, but will not follow-up with the post office to see where my key is. So now Someone Somewhere has the other key to my car..... After posting this review I was contacted by someone from Springs Auto Group, they did send me a check for key replacement. So I did get the second key for my car, however I stand behind my one star review, for lack of communication.

walberto lugo

They have my business for life. Not only was the buying experience professional, fair, and satisfactory, but there was a little hick up later on that the employees of Springs Automotive Hroup handled so well that they will have my business for as long as I can give it. About 3 months after the car buying experience, there was a small fault with the vehicle that caused it to break down. These guys coordinated my pick up and made sure I was taken care of. At the time came to determine what it would cost to repair Vehicle, I was told by their employee "no, that is not how we do business". They covered all the costs for the repair. A special shout out to Avery went above and beyond and took me back to get my vehicle once it was ready. Machines can fail all the time but the employees at the Springs automotive group gave it a human touch and even when a machine failed they made it right immediately. Like I said in the beginning, they have my business for life.

Amber Hanlon

We've bought before from Springs. Always have choices, very knowledgeable staff and willing to understand what I was looking for and what would work for me.

sheila perez

I like to GIVE A BIG SHOUT OUT to Justin our sales person and Lucus our Financial person at the powers location for working so hard to put us in our fabulous SUV that we wanted and made it happen!!!!! The service was amazing and they were very friendly and they made us laugh!!!! i absolutely thank you boys for making our family feel at home and giving 100% to help us out !!!! We appreciate you!!!!!

Kylie Simkins

Luis thank you for helping me get into such a blessing for me and my family! Oscar you worked wonders for me and I am beyond grateful to you for getting me in my beautiful Equinox! Thank you Springs Automotive Group y'all are the best! Highly recommend Luis! He really knows his stuff!

Alyssa Klugh

Where to start. We purchased a vehicle in January. We began the transaction with Tim. We were clear with him that we didn't want any games. They kept us there that day for many hours, kept our keys from our vehicle to trade, seemingly as hostage so that we couldn't leave. Finally when I decided to leave they decided that they could make us an offer (game). We were told two different stories from two different people in the store. At one point we were told that we could choose any vehicle we wanted because our credit was so good. We were then told we couldn't have the truck we originally came to buy. We were driven to their other lot and told to pick a truck there. Needless to say, I was furious and unhappy. We then magically get a call from the manager indicating we could have the truck we originally wanted (game). Only, they had to increase the price significantly. This decision was hours later by the way. We signed some paperwork, we were highly encouraged to keep the after market warranty even after we asked not to. This topic was pushed and they even found a way that we could keep the warranty for a lower price. Eventually, we were allowed to take the vehicle home and were asked to return in the following few days to complete the paperwork. On our way back to the office the vehicle shut off, literally. Eventually, we made it back to the office to complete the transaction against my better judgement. They shared that they would fix the truck. We signed paperwork to purchase a vehicle they promised to fix, but left in a loner truck. They had our truck for one week. We had to call and inquire about the truck. Eventually we were told that there was too much water vapor build up so the mechanic's solution was to drill a hole in a closed system... This was something he found on a forum. When questioned about this, he originally stated that Ford had this as a fix on their website, when questioned further he admitted that it was found on a forum (game). They swore that they had fixed the problem. We picked up the truck and the dang thing shut off again driving down the highway (liability). We had them come and get us and again were given a loner truck. Eventually, they found that it was the spark plugs. Hmmm.. A few days after our purchase we received a phone call that they found our debit card in our trade in and they stated that they were going to send it in the mail. Do you think we ever received it in the mail? Nope. Never. When calling and inquiring about this, everyone acted like they didn't know what we were talking about. Thank goodness we cancelled it. Here we are in the summer time just a few months later and the whole front end needed replaced. Luckily we had the warranty that was recommended (game). Is this a coincidence? Over the summer we received a call from someone at the dealership reporting that he had some extra keys for our new vehicle. We called the dealership back and again everyone acted like they had no idea what we were talking about. We drove to the dealership and were given the run around, sent to the other dealership, waited for over a half hour to talk to someone to even speak to us. They reported there was a box of keys that they would look through. We never heard anything about this again. We never asked about it again. Here we are in September. We receive a notice from the post office indicating we had mail that we had to pay for. We pay the 2.50, open the package and its keys! Not our keys. Someone else's keys. We just paid 2.50 for keys that are not ours. We now have in our possession someone else's keys. Isn't this a liability issue? Needless to say. This business has many issues seemingly to be with communication between employees in two different offices and a mechanic shop. The vehicle we purchased is beautiful but wasn't worth the agony we have gone through with replacing the front end which still cost us 500.00 with warranty. Communication with this company has been a strain and the mechanic was unprofessional. All in all a SCARY experience, causing feelings of distrust

Roy Escotto

Amazing dealership, bought my Charger here, no issues. Was fast, and easy!

Korrin Fleener

We had been searching around for a great deal on a car. We came in and immediately were shown what we wanted in our price range. I walked out the same day with my dream car! If you want a car and dont want to be messed about I definitely recommend Springs Automotive group!

Edgar Salazar

Worst dealership I've ever experienced. I found a car I really wanted so I put a 400$ hold on it. I wasnt informed the check engine light was on and the engine sputters so I backed out of the deal because why would i pay $18,000 for a car with problems?Now they have been very hesitant to refund me my 400$ for about 2 weeks now. They say they would get back to me but I seem to be the only one calling !

Jiro Kaidou

Visited the Springs Automotive Group to get my VIN verified. Christopher was very nice, courteous and gave amazing service when helping out! ☆☆☆☆☆

Dan Gray

They made the process as painless as possible. Friendly staff, decent selection of cars for being a relatively small dealer. Would recommend.

Bryan B

I was very satisfied with my service here! Tim took great care of me and took a lot of time to ensure I left with what I was looking for. I've had my truck for over a month now and I've had no issues. The atmosphere is great and very personable!

heather mccrystal

They were polite and friendly. Not only did we get the vehicle we wanted, they went above and beyond to make sure the payments worked for us.

Sarie Elayne

Adam Shotwell at Springs Automotive Group is so helpful and informative! He takes all of the confusion out of the car buying process! He's kind and honest, and I'd recommend him to anyone looking for a vehicle!!

Hayley Rhein

I went in and came out with a car the same day! Estevan was awesome to work with! Definitely recommend!

jim fulton

We bought a 2017 Tesla from them. They didn’t make our trades payoff within the allotted time frame that they should have, not did they contact us that they had forgot, our bank called looking for the payment thankfully or else it would have dinged our credit. So we made the payment and then it took 3 months of arguing to get them to reimburse the payment we made and even harder to get them to admit they owed us the interest we paid on the note. Very sad situation. We kept pictures of the mail and texts in case anyone tries to deny their terrible service. Buyers beware, you have to watch these guys....

Annie Chang

This place has soo many selection with great cars in great condition!! Great service too! My husband and I were on a tight budget and they helped found a bank to help us finance with a great interest rate and monthly payments! Thank you Floyd for making our first experience a great one.

Rosa Regalado

I do not recommended this location. I was looking at cars and was interested in one. I left money to hold the car. I decided i did not want that car. I have been waiting for my refund for almost 2 weeks. Everytine i go there they claim the owner is not there. Do not leave money because u will not get it back. I wanted to trade my paid off Harley Davidson that valued at 8000.00 they only was offering me 1000.00

Camaro Kim

I’m writing this because my son was treated so amazingly well when other places did not. Also, I want to thank Andres and Lucas for getting my son, James, into an incredible car! My son had no credit, and hadn’t been able to work due to his car kicking up it’s wooden leg for nearly a month, so he really had a hard time finding a dealer who would work with him. He has been with the same company for nearly 8-9 yrs, but no one seemed to care. These awesome people worked on this with my son all day, and got him back on the road and back to work! I can’t say it enough... THANK YOU!

Juney Garcia

Luis Castro was very helpful throughout the process as well as patient with helping me find the perfect car . Frank Claros also very helpful with working out a great deal for me . Recommend the both of them !

Ty Polderdyke

Awesome selection of cars, Tim E is an amazing dude super helpful!

Susie Clark

Estevan made the experience as painless as car buying could be. We had our rambunctious 17 month old son with us so we were a little difficult to deal with but that didn't phase anyone. There's two locations and we travelled back and forth between the two. Negotiations were straight forward and no haggling. We'll recommend you all. Thanks.

Paul Truax

Fast and very helpful. Thank you Estevan

Sandra Samuelson

Adam Shotwell is professional and knowledgeable and made the car buying experience a pleasure. Adam was fun to talk to and makes you feel comfortable and at ease with the car buying experience which is usually an anxious ordeal. I will be recommending him to everyone I know. Great dealership, clean and courteous, and above all, knowledgeable and quick.

Kelly Belote

Adam S. Is a stand up guy and will treat you right!

Gustavo Rojas

Luis was very welcoming and very helpful showed me around the lot and definitely looking forward to working with him, would highly recommend!

Cassandra Anderson

These guys are great! Super friendly and easy to get ahold of. Adam is always up to answering questions!

Joseph Boyd

If you need a salesman who has a wealth of knowledge of cars, trucks or anything on 4 wheels (even 2) Tim Eickmeier is your man! He has a professional no pressure approach, and will get you into the vehicle of your choice !

Mark Gardner

I came in bright and early to get a VIN verification for my Jeep. The staff arrived on time, were helpful and completely friendly. Whenever I decide to part with my baby I will visit The Springs Automotive Group-Platte location to choose from my options. Thank you all again for getting me in and taking care of me.

Tyson Bly

Tim, Justin and the team just sold me a 2017 chevy Colorado! Z71 off road package! Love this truck! Drove 2 hours to check it out. Prior to that I fill out the app on line, emailednpau stub and the process was very smooth! Thanks guys! (P.S. Justin is a true professional at closing, total freak with the paperwork, very fassssst!)

Mike Pep

Great service highly recommend!!! Luis provides excellent service!!!

Trish Nelson-Boyd

This auto dealership is fantastic!! Walked on the lot and was shown multiple options. Tim the salesman listened to my list of wants and needs and found several cars that would fit the description! Great dealership!!!

Mimi Carson

Pushy salesman, lots of waiting, not too accommodating.

Josh Brody

Great place to get a car. Adam was the best.

Dennis Rogers Jr

The entire process from start to finish was quick and easy with my wife's new car. This made our experience even better knowing things are hectic around the holidays. Estevan was very knowledgeable and found us exactly what we wanted. Highly recommended.

Adrianne Ryland

By far, the best experience I have had with getting my car repaired. They explained the problem clearly and had my car fixed by the next day. The price was very reasonable, too! I also appreciate the 12,000 mile guarantee they have on the repair. Well done! I am a customer for life!

David Maiden

They use KBB to under value your car. Then offer to put you in another vehicle and roll the difference into its price. Almost seems illegal. I'm sure the banks love it.

Lauren Campbell

A great selection of vehicles and Estevan Gaitan was a pleasure to work with!

Elysia Gonzalez

Luis Castro was amazing and patient with us and our situation! Definitely would reccomend him. I wouldn't buy a car from anyone else!

Arthur robinson

Tell them what you need and they get to it right price and always explain what they found your options are this or that and what it will cost

Jamie Moore

Very friendly and not the typical pushy car sales experience. Luis and the finance manager, Frank both worked really hard to get our family into a car that is reliable and won't break the bank. Thank you guys for everything!

Wyatt Lewis

Your experiences may vary, but I just had an absolutely awful experience with springs automotive group. I inquired about a vehicle, negotiated a fair price based on kbb, and that price was accepted by a salesman, Estevan. I made all of my arrangements to drive over 5 hours away and stay the night in Colorado Springs only to be told that a manager - Frank - that they believed the truck should have been a higher price than what two grown men agreed on and reneged on our handshake. Absolutely terrible. The world of used car dealers is often shady, but for a man to go back on his word is disrespectful and disgraceful. Even as they were trying to explain themselves, they finger pointed, lied to each other and to me, and tried to make a potential customer shoulder their blame. I wish these men the best of luck as they will need it with the lack of morals they just displayed. I'm now forced to eat my cost of travel and I'm not getting a new truck. If you're buying a car here, make sure you have the car before you leave. Their word is worthless.

Lofi King

Everyone should come her to buy there cars adam and luis there are great help!!

Ashley Lamoureux

Friendly staff. New to town and they helped me get a VIN verification for my registration!

Mary Salinas

I went in today to get VIN inspection and Abby was very friendly and helpful!

Spencer Connolly

Estevan Gaitan was very helpful, knowledgeable, and friendly. He greeted us at the door and helped us through the whole experience. Fantastic car buying experience.

jessehavemercy

Johnny at Springs Automotive Group is the most helpful person here! Thank you will come again and recommend to anyone.

Laura Steward

Great place, no pressure, friendly and helpful. Whitney helped us out with a smile. Would go back anytime!

Donna Shegonee

When I was looking to purchase I reached out to DJ, who I have purchased a vehicle from in the past and informed him which vehicle I was looking for. When a vehicle that fit my needs arrived on the lot he called me immediately and we made arrangements to test drive the vehicle. The whole car buying experience was phenomenal, I highly recommend this dealership. Everyone was friendly and helpful and they worked to get me out the door with an awesome vehicle and happy. Thanks again DJ

Gregory Morgan

Go see Tim. He's straight forward and easy to work with.

Juan Castro

Went to this place to get an idea of what car to get, and they helped me pinpoint a car that fits me and my lifestyle. Huge thanks to Luis who spent the time to answer my questions and helped me get a car that’s perfect for me!

Amy Brautigan

I went to Springs Automotive Group last week to get A VIN Verification. Johnny Lanigan was incredibly helpful and professional. I was in and out very quickly, and he made sure I understood the process and understood all of the forms I would need to bring to the DMV. I'm happy to recommend Johnny and Springs Automotive Group.

Reverend Schumann

Didn't get the vehicle I was originally looking at but ultimately got exactly the car I wanted. It wasn't exactly quick and painless but it was well worth it. The only reason for a 4 star is because the salesman didn't bother to ask me what I was actually looking for and ended up causing me to be there for 5 hours before finally getting the vehicle I got. He assumed i needed a bigger car just because the first vehicle I looked at was a truck. The salesman was nice enough but he didn't do much of anything outside of the two test drives we went on. I worked more with the financing guy than the salesman.

Jennifer Baird

I've never had a better experience... Caring sales people. Thank you Timothy

Perkins Fam

Adam was absolutely amazing. He was so friendly, knowledgeable and helped us purchase a great car for our family. I would recommend him to anyone.

wendy dickson

Steve was super nice and led us to Adam as our salesman. Adam listened to my son's needs (as a first car buyer) and introduced him to the perfect car. The financing was quick and easy. Thanks!!!

Jason Sapp

Without getting to far into my personal situation, these guys, and gals, were able to help me just as I thought all hope was lost. Frank went above and beyond to get me in a vehicle and Abby did an exceptional job with helping to find the right vehicle. They are very patient, and understanding, and weren't your typical sales people. I felt no pressure to buy and felt that things were more on my terms then theirs. I highly recommend this dealership to anyone that's looking to buy a used vehicle!

Lisette Trujillo

Johnny was a excellent professional sales person!! Highly recommend this guy!!!!

Oliver Heart

Bought a car from the really nice workers and willing to help you get into a car same day

First Name Last Name

I met with a member of their sales team, test drove a few vehicles and then started to talk about financing. Since it was a Saturday, we left it at she would CALL me Monday when their finance department was open and we would go from there. Instead I get a canned/generic email SO late in the day I'm not sure if it was even sent during business hours. Really got the feeling they didn't want my business, just swept aside. Shame, after all was said and done I was actually trying to purchase a few vehicles, spread referrals and all...guess not now.

Alisia Amos

It was the best experience I’ve had yet, he is so helpful and always makes sure you’re in the best hands.

Mateo Durazo

Estevan good dude helped me out a lot would definitely refer him To anybody

Emma Landress

Just went in to get my VIN verified on a car I bought in FL and was in and out in about 5 minutes! Thanks for all the help guys! ☺️

dez peterson

Adam Shotwell was absolutely amazing when I bought my car. I LOVED him and would recommend him to anyone!!!

Chris Jones

Unfortunately, have to update my previous 5 star review. 2 days after purchasing 2013 subaru, battery died. No big deal, bought a new one. Had to return to the dealership because the finance guy had put someone else's bank info on my paperwork (which i still have a copy of; good thing im an honest guy). So, i mentioned the battery issue, was told there will be a check cut in 2 days. Hasnt happened. Went by there today, 4 days after, and dropped off the bad battery, let them see that im not making this up. Well, on my way out of the lot, another driver let me know both my brake lights are out. Went back, and half hour later Chuck from their repair shop let me know they didn't have time to replace my brake lights. I drove around the corner, glad the unaffiliated auto shop was open! Point is, had a great time giving them $$ for this car but TERRIBLE follow through! A coworker is looking to buy a car; i'm taking back the referral business card i gave him! This place is NOT recommended! Worst part, they're run by retired military and blow me off while I'm standing in their shop wearing my uniform. Very unfortunate.

Tyler Hopp

Called to see how much a VIN Verification would cost; Frank informed me there would be no charge. This surprised me because State Patrol charges $50 for it. Rolled through and Tim filled out the paperwork for both my car and my girl’s car. Quick and friendly service. I’m very appreciative for their help and saving us $100.

Tabitha Barile

Johnny in Sales made the entire process from beginning to end a breeze. He was patient with my indecisiveness and was not pushy at all. He took the time to listen, answer all my questions and assist me in finding the perfect vehicle for me. 3 months later and not an ounce of buyers remorse. Defintely recommend Johnny and the Springs Automotive Group!

Britney Smith

We had a difficult experience with this place. I am surprised based on the amount of good reviews. November of 2018 my in-laws car had finally died. We went to Springs Automotive group to purchase a car for them. It was listed a good condition with minor cosmetic issues. The experience in the dealership was typical. Not a lot of wiggle room for negotiation but since it was a previously used car we got the extended warranty. Since then we have been extremely disappointed with our purchase. The car has since been brought in 3x for mechanical issues. We have paid the $100 deductible each time for work I'm not entirely sure actually happened. The car has died 3x. My mother-in-law has exhausted her AAA services on this car in the last 10 months. Others who have looked at the car stated the following : wrong battery in car, electric seat faulty, leaking fuel hose, ABS light on (which has still not been fixed), loose spark plugs, and bad breaks. None of this information was disclosed to us and I do not believe this is considered good condition. We do not trust their repair shop and will not be bringing it in anymore. We understand that used cars have typical wear and tear BUT the amount of issues is ridiculous for owning the car for less than a year and why does the repair shop continue to overlook these issues each time we bring it in? Our salesman did call to check on the car which was nice. When we told him we were extremely dissatisfied he apologized and offer ed to have us TRADE IT IN. Which makes no sense. Why would we trade in vehicle and owe them more money? We were in desperate need of a car our in-laws could afford and now we are stuck with a very unreliable car. We wished we would have never purchased a car from this place. I would also caution others to have the car checked out by a different mechanic. We have purchased 2 other used cars in the past from other dealers and have never had problems like these. We are extremely disappointed and feel very stuck.

Adam McDonald

Took forever to turn in my title paperwork (2 months) after my temp tag expired then went to the dmv to get my plates for them to tell me that springs auto group didn't turn in the diesel emissions paperwork so I wasted 2 hours of my time. I give them a F rating on my experience.

Kerri Murray

Tim E. is awesome! He'll help you find the perfect vehicle for you! You won't be disappointed!

princess v

I actually really liked this place. My salesman Derek was very kind and helpful. The warranty offered on their used cars is a plus. They even got me a really good interest rate when I wasn't even expecting to have them go beyond the initial sale. It made me really happy. Love my new car.

Tom M

Extremely friendly staff from the detailers to the owner. 10/10 would recommend.

Marco Valdez

It was a really good experience, especially the worker Luis he really made it supper easy and painless and gave me all the information I needed . I say over all springs automotive group is the best option I will definitely recommend to friends and family

Heather Lashare

I'm not really even wanting to give this place a star one reason being that during the 3 visits 2 of which I got a sales person making sexual harassment advantages to me in front of my husband and continued throughout the whole process. Along with this they said one thing and lied making use and a friend of ours wait while they where in the other officer smiling and joking around. Than around 8 a little bit before they closed they came and said it feel through but if you do this and this we have an approval( approval with a stipulation).we did that and went back then They said we can't get it. They have so far lost any business with me my family and 90 percent of my friends. But hey those who want to get sexually harassed and lied to and also sit around for hours this is things place to go. But honestly I wouldn't even take my nieces to this place.

Bobby Digital

Great service friendly staff! Thanks for being awesome!

Griffen Alonzo

For purchasing my first car Adam Shotwell made it a pleasant and easy experience, I felt at ease and everything was handled in a polite and professional manner. I would highly recommend this automotive dealer and Mr. Shotwell to anyone purchasing a vehicle.

coco stevens

Very good experience here. They weren’t pushy but they were helpful. They went through all of the details and I was very happy with the service.

Matthew Gandy

Was called by a buyer there after listing my car on KBB. I told her that I would clock out on my lunch and head right over. I drive across town to meet with Abby only to find out that she just went to lunch too after telling me she would be there to discuss purchasing my vehicle. Only reason I'm not giving 1 star is because Johnny (I think was his name) helped me out to the best of his ability and was very honest with me and gave me some tips and pointers on selling my car to a private party. Thanks for your time Johnny!

Brittany Corona

Luis was wonderful! Highly recommend. Very professional and friendly.

Brianna Mays

Very helpful and worked through all of my doubts! Would recommend:)

Qonta Janzen

Abby is wonderful and helpful. Justin in finance is awesome with a capital A. Will refer people to them!!

Danielle Morrow

I was recommended by a friend and had a great experience. I worked with a Tim and he was able to answer all my questions and point me in the direction I needed! I would recommend this automotive business to others for sure!

Jessy Hudson

Friendly and professional staff! Worked with me for my unique situation and got it all squared away and got me in a great car! Go see Roy!!!

Ray Grau

BE WARY OF THIS BUSINESS! My family and drove into the springs to look at 2014 3500 LTZ priced to sell at 28999 - amazing price! We test drove it, got the Carfax and then crawled under the truck. That's when we discovered the major oil leak, we told the sales guy Roy who then told the GM Andrea who said they would fix it for us. Awesome! Before they made the repair I wanted my mechanic to check out the truck, so... Few days later we drove back into town to take the truck to our mechanic to see if there might be anything else and there was - basically the truck need the major fluid changes too keep a diesel running great. Not a problem we asked if they would do that they said no ... Understandable they we're still going to fix the rear engine main seal that was causing the leak. Great we are moving along with the deal, I have too keep calling to find out what's going on with the truck. We noticed a day later the price of the truck changed by 1500 increase. We asked if our walk in price we was still going to be valid. Here is where the company gets down right shady. They said because I hadn't put an offer on the truck before the repair that I would have to pay the new price? How does test driving it twice taking it to my mechanic to show an interest? What company does that, I find a major repair, even when your site states : Most Vehicles go through a rigorous VEHICLE INSPECTION from our ASE CERTIFIED Mechanics. Maybe they should pay me for finding the problem?

brent cross

Told Jesse I wasn't play games on watch want. He tried to push me into a vehicle I did not want and did not even see it. When I said no I was asked why it had to be the vehicle I want. Then I worked with two other guys they got me approved for the truck I wanted only to be told later that deal was out and I had a better one with a stipulation of catching up on a bill. Did that went to sign papers and waited around for half the day as a third guy was to finish up only to be told I wasn't approved anymore. Will not go back ever and will not recommend any one go their.

Sonja Mcconnell

They did not look this car over at all before putting it on the lot despite saying they did. Was in the shop the first week, for a week, with broken front drive shaft, broken diff mount, cracked sept belt, water pump leaking, and a bad battery two weeks later. They did repair these issues since they were within 30 days but this vehicle I paid 10,000 for is continuing to have issues a few days past the 30 day warranty. It leaks inside and the brakes are now needing work. I am about to drive 1600 miles with young kids and I cannot trust this vehicle. They were originally asking 11,900 for this 2011 Jeep without their shop techs ever looking it over. Don’t ever buy from a used car dealer that does not offer longer warranty than 30 days. If you are looking for used cars, go to the larger dealerships that offer real warranties and their techs truly look the cars over before putting them on the lot. There has been so many issues with this Jeep that I cannot feel safe driving with my kids as we move out of state. After the first few days of seeing all the issues, I took it to a four wheel drive place I’ve had work done before, and told them to look it over but I was having the dealership do the work since I had 30 days. So, they had nothing to gain or lose by telling me I needed something fixed that was not really broke. They diagnosed everything above but also the ball joints being really worn. Springs Automotive said they were fine and would not replace them. Since they missed all the issues the first time, this has left me not trusting them at all. This is a safety issue and therefore I have to pay someone else 900 or more to replace them. I rarely ever leave reviews but there is little protection for people when buying used cars except to read reviews and buy from the dealerships who will give longer warranties.

Jessica N

This was by far the best car buying experience I have ever had. From start to finish Springs Automotive Group at the Platter location was amazing. Our Sale Rep, Keith, was knowledgeable, friendly and ready to work with us to find exactly what we needed. We ended up with a beautiful Chevy Tahoe that checked every box on our list and was absolutely perfect for our needs. Once we selected the perfect car the finance team took over from there and I cannot say enough wonderful things about them. Justin and the finance team put far more hours than we ever expected to find us the best deal possible. And at the end not only did they find us a great deal for our financial situation but they knocked off additional money from the sales price we had already agreed upon to make sure the deal with the bank would go through and remain in budget.You just don't see this kind of dedication and customer service often any more. It was such a wonderful experience and I cannot recommend them enough.

Kortney Favier

Great experience! Tim Eickmeyer is so professional and knowledgeable. I would purchase all my cars from Tim, great customer service!

Justin Jun

Tim with springs automotive group helped me find the perfect car! I can't recommend this dealership enough, and if you go make sure to ask for Tim.

Jason Broome

Recently purchased a 2015 Scion xB, this was the second dealership experience for myself and my girlfriend. She originally went in to look at a Jeep Commander we saw online. She showed up at 0900 to get the process going. I was at work so the salesman actually let her test drive it to me so I could step out and look it over which was very impressive. We both saw a few minor issues with the vehicle, yes it's used so that is to be expected. The issues came with the finance. They wanted $4000 down on a $6400 vehicle. So they showed her the Scion. Low miles, great condition, and again let her show me. At about 1600 hrs we agreed and soon after she was approved. She came back to get me around 1630 to sign papers and drive the vehicle to see how it was going mechanically. Unfortunately it wasn't until 2000 hrs we we're able to even go see the finance guys to get paperwork done. They neglected to inform us of the interest rate and payment info prior to waiting several hours. I found out there were some issues with a previous group and that was the delay. We finally left at 2035 and I immediately heard a grinding noise when I made a right turn. The left front fender well was broken loose and scrubbing, which I later diagnosed myself. We took it back to have it detailed and checked on but they gave us a number to another shop to have it looked at rather than having their own service department check it out. Some things could use a bit more of a personal touch for sure. All in all they found us a good family vehicle which was the goal. Chris definitely has a ton of stories to keep you occupied, being from the southeast we can relate on many things. He helped from start to finish and I applaud him for that.

C. Ogden

They have no problems selling lemons. Spent more money on this car than it was even worth. It's left me stranded many times. They also lost an extra key they forgot to give me 6 months after I got the car. Wolf's in sheep's clothing. Save yourself some money and keep looking for another place to find a car. Attn: Guy At this point I would like the extra key you guys found because getting an extra key made for this car is super expensive. Someone called me in November saying after Ryan left he found a key for my vehicle. I've called many times I even asked to talk to the manager only to be brushed off and never contacted again. Just because the car says as-is shouldn't mean I should have to check it piece by piece to make sure it will last a year without major problems. Things that HAD to be done... Spark plugs ( Worst Audi of Cos had ever seen) Coilpack wires ( They were so rotted that it was misfiring due to exposed wires) Tires ( The front tires had exposed steel) Windshield ( Cracked from side to side) Crank sensor ( This being the worst problem due the car not starting or randomly shutting off)

Debra Herrin

Was looking for a new car for my son. Really very happy with the service at Springs Automotive. Tim was a great help with that and my son loves his new car!!!

Elizabeth Vaughan

Not only was my car buying experience the easiest and most pleasant I've ever had, the service department was just as awesome. Thorough, knowledgeable and honest. Brian went the extra mile to diagnose and rule out every possible thing that might save me from having to go to the manufacturer to fix what, in the end, only the manufacturer can do. Even though they couldn't get it done, they spent extra time and effort and didn't charge me any extra labor for that time spent. Exceptional service.

Stephen Sanchez

Abbie was great to work with sales managers and finance were typical of big dealers they get their money off your down payment and interest on your payments so they will let you know those are two numbers they need. As expected be prepared when you don't jump in to have at least one sales manager come be super aggressive, Oscar especially, to not break one of the biggest rules to NOT let you walk out the first time because that's dollars leaving. Be patient it's expected they will come with super high numbers first and push them. Stay firm if they want the sale they will meet somewhere. Overall it was the long two day process i expected buying a car to be with many tactics I have seen and a few new ones to look for but they were friendly and a little frustrated at times which I anticipated. Overall a good experience buying a car. If you understand that if you get told your approved for 18 percent interest you actually more likely got like 14 and the rest goes to the seller you can have more perspective. Watch for being brought back or yo yo. UPDATE. I would knock the rating TO 2 STARS after being told they ABSOLUTELY WOULD NOT CALL US BACK TO CHANGE ANYTHING IT HAPPENED. BE CAUTIOUS THIS STUFF IS LEGAL AND THEY WILL TELL YOU ESSENTIALKY TO YOUR FACE TOUGH LUCK. YES SIR THEY "HELPED US" BY LOWERING THE PAYMENT BUT EXTENDING IT LINGER AND MYSTERIOUSLY 3 MORE PERCENT INTEREST FROM THE SAME FINANCE COMPANY THAT APPROVED THE LOWER RATE. GO FIGURE. Also keep in mind there is no penalty in colorado for paying off your car early

Josh Ledvina

Avery at Springs Automotive Group on powers is the guy to go to , he will make sure the buyer is always happy in their purchase and will help along the way.

kim stahlman

Super friendly and helpful! Thanks so much!

ROBERT WEIKEL

Go see Tim Eickmeier very easy to work with great customer service.

Travis clasper

After a nightmare dealing with a broken down subaru, springs automotive group saved the day. Fantastic customer service, great selection, Abby answered all my questions, and went above and beyond in helping me get back on the road. I couldn't have been more pleased with their effort, not to mention the car is sweeeeeeet! Thank you Abby, and springs automotive. I don't know what I would have done without you!

Mtnman800 Mtnman800

Smaller dealer, very nice people. Johnny tweeted me great. Very happy.

Ally Weipz

Tim was amazing! Super friendly and helpful

Zuri Montgomery

These guys are amazing. Luis Castro helped me get started, helped me find a car I liked, and answered all questions I had. Then Steve Hunt stepped in and helped me get the car that I wanted for a price I could afford. And Frank Claros was so helpful and kind. Overall, I would definitely recommend them.

Henna Kanji

Luis was very professional and friendly! Highly recommend. Definitely will continue shopping here in the future!

Thomas Reynolds

Tim was great! Wasnt pushy at all and helped me get a better deal on the truck I wanted. Even called a week later to make sure I was still happy!

Danny S

This is a follow up to my initial review. First off the car is perfect. The customer service here is top of the line. The staff is knowledgeable and friendly. I was honestly surprised to receive a courtesy follow up call from Joe today just to see how everything was going. That's the kind or customer service you just don't see anymore these days. I strongly recommend this dealership. Next time I'm in the market, I will be returning here. I gave 5 stars only because it wouldn't let me give 10.

Marissa Maes

Luis Castro in sales was a lot of help when we went in to find my grandmother a car. He helped her with what she needs for the paperwork and was very very patient with her. He is very professional and very helpful and goes out of his way to help you in every way possible.

Geana Parks

I purchased my sons vehicle in May as is and low and behold the very next day the sensors did not work. Took it to the Colorado Springs Auto shop, 3 visits and$350 later and the problem is not fixed even with a new sensor. The only solution was for me to take the vehicle to a certified Toyota dealership. Then today I get 3 notices in the mail indicating that the dealership never notified DMV of the vehicle ownership and that I’m being fined for never registering the vehicle. In my life this has been by far the WORST experience I have ever had with a dealership! Never again!

Jackson Lake

The guy who helped me was fantastic the store father south sucks

Joe Ramos

Tim E was great. Great personality, character, integrity, plenty of selfless service someone you can count on and trust, totally went all the way to make sure things are done right. I would recommend him to all my family and friends for the person to go to to get it done right.

James Tolliver

My wife and I recently purchased cars from Springs Automotive Group. Great selection. Great condition. Great price. Great service. Our salesman Willie was the best. Customer for life!

JamesFenczik

Needed vin verification. They did it for free in exchange for a review. So here are 5 stars.

Hannah Sheesley

Terrible. They sold me the car knowing that the car had a whole list of problems that would cost more to fix then the car was worth. Had their mechanic check everything out before I drove off the lot and they told me everything was good. Completely lied to me and will never go back there as well as discourage anybody from going there.

Jessie Lane

Tim Eickmeier was able to give me helpful advice and helped my family in buying a new car! Great service and very respectful! Was so kind to our kids and never skipped a beat as they were restless and exhausted! Thanks a bunch!