Reviews of Bob Penkhus Volvo Cars (Car Concessionaire)

1101 Motor City Dr Suite A, Colorado Springs, CO 80905, United States Located in: Bob Penkhus Automotive Group

Average Rating:

DESCRIPTION

You will be able to see the information of people like you who are buying the services and products of Bob Penkhus Volvo Cars (Car Concessionaire) near Colorado.

To this day the firm receives a rating of 4.2 over 5 and that rating is based on 36 reviews.

You may have noticed that its rating is very high, and it's founded on a large number of opinions, so we may be quite sure that the valuation is very credible. If people have bothered to give their score when they are happy with the service, it works.

You know that we do not usually bother to set scores when they are good and we usually do it only if we've had a problem or issue...

This Car Concessionaire is classified in the category of Volvo dealer.

Where is Bob Penkhus Volvo Cars?

REVIEWS OF Bob Penkhus Volvo Cars IN Colorado

Edwin Kohl

Aaron Hunt

Patrick Williams

Crystal Mcirvin

Very friendly. Quick Service. Great waiting room. Lots of information given that was very much so needed

Angela Franke

I had a great experience with Bob Penkhus Volvo. I worked with an individual named Corey and he helped me find a solution to my car buying problem that benefited him in no way. Thank you, Corey! Next time I buy, I'm coming to you.

J T Morris

World Class customer service and thanks to Dan service consult on my VW lighting issues were resolved. Promote that man thanks again.

David Edwards

Jozef Ortiz

Raymond Lovett

I'll definitely buy my next VW from Bob Penkhus!

Scott Kewley

The people at Bob Penkhus are great. Kenny and Jeff were great to work with. We'll be back to buy more in the future.

Robert Martinez

I have been trying for weeks now. This place is NOT about customer service. I have been trying to finish my GAP claim and the dealership still has NOT sent me the one last item needed to finish my claim. All I need is the Karr Care paper work!

Keith Kelliher

Very helpful and kind customer service very knowledgeable staff very hospitable car dealership showroom in customer Lounge greatly appreciate you guys thank you for any of your help

Carol Tucek

Was there to repair my car that had a recall on it for an airbag.

Neal Rabin

Very nice people. They worked with my friend to get her a good deal on a used car.

Karen

Excellent service and professional, friendly employees

Tech 6

Matthew Edmonds

Disappointed that I just spent 45 minutes walking around peering in the windows of XC90s in front of the salesfloor windows and wasn’t approached once. It’s unfortunate being a luxury dealership and getting an XC90 is at the top of my list compared to the other comparable SUVs on the market. On to the next dealership.

M M

Great service professional staff

Chris Mendenhall

Darren Adame Jr.

daniel villa

Do not go here bunch of lazy sales “men” walking around eating sandwiches instead of helping customers

helmut huhn

UPDATE: I got a call from Chris offering to have another look at the vehicle and see if they could come up with a better explanation for the failure. Since I don't trust the Bob Penkhus people, I will be taking it to a Volvo expert in Denver to remove my climate control module and send it out to an electronics shop that will be able to tell me what software was used and what the reason for the failure is. I will update with the results here. ORIGINAL POST: I was charged for a software update (they are supposed to be free according to Volvos website) I was told on the phone that the software update would take between 30mins to an hour. I brought the vehicle in for my appointment at 10:00am, they processed me in by 10:30 and I sat down in the waiting room. 2 hours later my Service Consultant by the name of Chris Sherban came in and asked me if I wanted to update the ECM too since they updated everything else. I asked how much money that would cost me and he said only $30. So I said "sure, we might as well update everything while we are doing this". In total I waited 4 hours before my very nervous and flustered service consultant told me that they would have to replace a fuel pump since it failed a diagnostic (a recall issue that did not apply to my car). I DID NOT REQUEST OR APPROVE OF ANY WORK BEING DONE OTHER THAN THE SOFTWARE UPDATES. I DID NOT ASK THEM TO DO THEIR BIG INSPECTION OF ALL THE COMPONENTS ON MY VEHICLE EITHER... I ONLY ASKED FOR AND APPROVED OF THEM DOING A SOFTWARE UPDATE. The shuttle took me home. They kept my vehicle for all of Wed, Thur, Fri. When I picked up my vehicle the climate controll functions were ALL broken. I noticed this while I was driving my vehicle from the back of the building to the front so I pulled imto the drive in front of the service area and told the service consultant about it... he drove it in to the shop and when he brought it back he told me that it wasn't their fault and that there was "NOTHING THEY COULD DO ABOUT IT". It just happened to break when I sat in it. It was late (past 6pm) everybody was tired and ready to go home. My options were: argue and insist OR take my vehicle home and try to figure out how to repair the damage on my own so that they dont dammage any more stuff. Usually I never take any of my vehicles to any mechanics, ever, for anything, but since I since I dont have access to a Volvo computer and an expensive subscription to Volvo for new software... I had to risk my car at the Bob Penkhus Stealership to get software updates recomended by a NHTSB service bulletin. BIG MISTAKE! I will be taking this car to a third party to see if they even did the suftware updates on all the modules. I'll let you know what happens.

Charles H

Sales manager is very unprofessional. If you won't agree to his price he stomps away like a child. What he should have done was shake my hand and say sorry we can't come to an agreement. I will never step foot back in this place. If he would have came down $1000 more I would have left in a new car today. The sales guy was great and did everything he could for me.

Mellisa Siska

We had the best experience we've ever had at a dealership. We found Ethan inside and he was quick to help but he was never pushy, explained everything, and was pleasant definitely not the typical salesman. He and the GM Meagan went to bat for us with the loan/bank, they were amazing and got us exactly what we wanted. Absolutely recommend going to Ethan to buy a vehicle, he is honest and very helpful. Even after we bought our car he is still helping us, Thank you so very much!

Das Arvizu

Bob Penkhus is a very professional business!

Greg Hardgrove

Jason Vollin

J King

Jeremy Silenzi

V CourtneyJones

Jonathan Holden

I’ve been to this dealership multiple times , it is always a pleasure working with Scott & Michael !

Sarah Bethea

Jose Colon

Russell Meadows

Floyd Gallegos

Good services but sometimes takes to long.

Diana Samek

Taking my Mazda to Bob Penkhus, is always a positive experience. All of the employees, make me feel welcome...I know that's their job, but they go above and beyond for their customers.

Business Hours of Bob Penkhus Volvo Cars in Colorado

SUNDAY
CLOSED
MONDAY
9AM–8PM
TUESDAY
9AM–8PM
WEDNESDAY
9AM–8PM
THURSDAY
9AM–8PM
FRIDAY
9AM–8PM
SATURDAY
9AM–8PM

PHONE & WEBPAGE

Bob Penkhus Volvo Cars en Colorado
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