Reviews of Audi of Colorado Springs (Car Concessionaire)

Dave P

While the service seems to be performed properly and completely, there seems to be a lack of customer service overall. Don't get me wrong, the service adviser was very friendly and helpful. Just slow to respond and when it was his day off it was like pulling teeth to get someone else to return a call. Phone system seems to be a mess as well. Calls to the local store wouldn't reach service department and then would transfer up to a statewide location. A second trip to the dealership for to have a service preformed didn't work out any better. I doubt I will go back at this point, unless warranty work is required. And even then I might take it to a Denver area dealership.

Jeremy Geddings

Bad reviews are more common to leave than good ones, but this place did great. I was able to get an appointment with the service area quickly and they were able to accommodate a last minute loaner need. I was in and out at my appointment time and had the loaner for only a few hours when Sean called to let me know our car was ready. Sean also made the effort to remember my name and made the experience personable. They were in the middle of a big renovation and the place looked rough, but I will definately be back for other needs and will reccomend this dealership for my customers.

Joan Ray

Phil Long Audi is very customer oriented. They have a contract with Uber to drive the client home and pick the client up when the work on the Audi is completed. My service advisor, Brian, kept me informed on the progress of my car. They also send you a video of the work done on the car with an audio from the technician (Alex) who did the work. I recommend Phil Long Audi without hesitation!

Della Armijo

It took almost 2 weeks before I finally spoke with someone...I left a couple of messages for a gentleman, can't recall name, and I never received a call back. I finally called the direct line and explained my situation and the gentleman who took my call immediately scheduled me for the service needed and was very friendly. The second thing, the service guy forgot to put back my all weather mats. I live out of town and now have to make a trip to get them(an inconvenience). On a positive note, service dept guys I met were very friendly and I was given a nice loaner for the day.

Clarence Garbutt

Jason was very helpful. I came to program my FOB but he discovered my Audi had a recall and fixed it on the spot. Great service! Thanks!

Lindsey Zarbeck

Went in for the air bag recall. Robert in Service was awesome! He told me everything that was going to happen and gave me a mini tour of the dealership. Straight up genuine guy!

Pat Prutt

I was in Colorado Springs visiting my sister for a little bit...one of our "to do's" was to do a very spirited run up Pikes Peak, so on Friday, we were heading to the Peak. Just as we got onto Pikes Peak Highway the 2007 RS4 (224000 miles) blew a heater hose dumping the entire contents of the coolant system in seconds. Immediately pulled the car over. While waiting for AAA, called Phil Long Audi to let them know the vehicle was coming in. I was greeted by Advisor, Brian Dorsey, a little after the noon hour. He understood the predicament I was in as I needed to drive back home by Wednesday at the latest. By that evening, I received the video diagnosis of the vehicle and gave the go ahead for the work to be done. Seeing it was late on Friday, parts had to be sent next day delivery. By Tuesday the parts were in and the 9 hour install began. Come Wednesday morning, the car was back together and ready for pickup. I cant express my gratitude for Brian and his team...getting my vehicle on the lift and completing the repair in a matter of days showed me their willingness to go the extra mile in an emergency situation. I have to apologize to those that probably got bumped on the list so they could address my repair. Thank you for the excellent, professional, and timely work that was done on my vehicle. I have absolutely no hesitation giving a great review as the service was spectacular given my situation.

Teresa Bermea

Brian Did an awesome job on Saturday. Even thou it was crazy trying to get to the service department. Shawn and him took care of everything very well. There was a lot stress that morning. Brian is always a joy to work with. A great asset to Audi and the service department. He always makes it stress free when I go there. Thanks for everything, Brian

Alfonso Via

Disappointed with Audi in general. Had work done at Audi Honolulu. They didn’t do the work right. Took my car to Audi Colorado Springs and I was charged again for the work. I understand that they are two different dealerships but Audi certified work is apparently only certified by the dealership that does the work. Good thing the amount wasn’t unaffordable. Also asked for the window washer dispensers to be adjusted. This was overlooked during the work but it was adjusted after I had asked about it before accepting the car. The service tech “hooked me up” and got those adjusted without charging me. Despite the above disappointment Phil Long got me in within a week. The area was clean and the service members were polite. The work was completed within two hours. Alfonso V

Elva Bower

Robert did an amazing job taking care of our needs. We have brought our Q7 in with issues brake issues, Robert has been the only service rep to offer a solution. His communication was awesome and we appreciate how he went above and beyond for us!

Mark Olsen

Robert ~ my new service writer, was super helpful and let me know throughout the day how my car was doing and the estimated time for the repairs to be completed and I got to meet the mechanic, that is now my car's mechanic. So the next time I bring my car in he will already be familiar with the car. Almost all the work that was done, Robert found it to be under warrant. I never thought to ask about the warranted on my newly purchased 2015 Audi Q7 ~ I will be back and refer all my Audi friends to Phil Long Audi service department

Kallene West

I really appreciate Justin! He goes above and beyond to make sure I'm taking good care of. This is the only place I'd trust to take my vehicle.

John Brunfeldt

Always available and can be reached by phone, text and messaging. Nice new future of on-line review of service.

Mike Decker

Probably the best service experience I’ve had in any dealership I’ve ever gone to for service work. They over communicate - which is one of the best traits of any service organization. I’m sure their sales team matches service. Audi’s are great cars to drive and this team really helps accentuate that and keep them running like the top notch automobiles they are!

Shawnta Smith

I worked with a wonderful woman named Lou. She was very professional, polite and knowledgeable. She went out of her way to make sure my deal was what I wanted. To add that all others involved and behind the scenes we amazing as well. I will definitely tell others of the the great service I was given at Audi. #TeamSmith

Kerri Preisser

As always, my service experience at Phil Long Audi was exceptional. Robert is always so delightful, efficient and professional. Through the years, I have come to feel very comfortable when I bring my car for service. I feel like family when I am there. I consider Robert’s opinions re my car to always be honest and credible. I can honestly say that the brand loyalty I have for Audi is largely due to my service experience. KMP

Adrian Scheppe

I never leave reviews, but I needed to for this one. I went in to Phil Long Audi for a diagnostic and possibly fix an issue that I was having with my 2006 Audi A4. The diagnostic was about $150, and the representative concluded that my ECM was out and needed to be replaced. Now, I am not a car guru at all, but I have google and can easily look up the price of an ECM. Tell me how these people tried charging $2,200 for a part that costs about $250? Along with that repair, they wanted to reseal timing covers with new bolts. The total cost would have been $3300. Even with cost of labor this seemed too much, and, being broke, I told them to hold off on the repairs. I looked around for another Audi mechanic and found Mondino Imports. The mechanic there ran another diagnostic and concluded that the original problem was caused by misfiring cylinders, so my plugs and coils needed to be replaced. All of this was done for $1000. So, Phil Long Audi was going to charge me almost triple the price for something that ultimately would have left me at square one. These people are snakes and will bleed you dry. I am never going back, and I am not going to recommend. 0/5

Prince Queeley

I’m the proud owner of a 2013 S4. Unfortunately the car developed the notorious gearbox issues. Justin in the service department got me scheduled for my appointment swiftly and professionally. Even arranged for a nice Q7 loaner for me and my family. Also received contestant phone updated on the process. New transmission was installed in a week, they also took care of dealing with my extended warranty company. Will definitely be back not only for service, but for future vehicle purchases!!!!

Heather Marshall

The customer service I have received in the service department is probably the best I've ever received at a car dealership. Robert the service consultant is amazing and really knows his recurrent customers! Love being able to do business with such a wonderful company! The techs always make sure the car is washed and even vacuumed the inside of my car while it was there for a service. Phenomenal work all around from everyone that we encounter at Phil Long Audi!!!

John Beavers

Phil Long Audi scheduled my 35,000 maintenance and a recall for repair on an auxiliary heater on a day and time convenient to me. The service department was ready and checked me in when I arrived. A loaner car was provided. And my car was finished when promised. My service supervisor was attentive throughout

Georgina May

I just love my Audi and the team that look after her. Brian Is always super helpful and always explains everything. Thank you.

Cassandra Reese

Sean H. provided excellent customer service. He was honest and courteous. I appreciated his feedback. Will definitely work with him and Audi again.

Clay Moore

Overall, the experience was pretty decent and the vehicle was well below book value. However, since this was an internet sale and it was a four hour commute for the purchase, I had to rely on the internet sales team's honesty regarding specific questions. While they were polite and courteous, there was some damage I noticed from pictures and was assured that there was no damage in that location. It was significant enough that it isn't something that could've been overlooked, and it very much detracted from what otherwise was a pleasant experience.

Deborah Bardol

Justin in the service department was amazingly helpful and courteous. A truly lovely experience. Loved the video the mechanics sent so I could see what they were seeing for repairs. A classy experience

Preston Rutherford

The honesty and integrity of the staff at Phil Long Audi is one of a kind. A great car buying experience all around. Kudos to Albert for being there 100% of the way and for his great customer service. This is what Audi is all about - Excellence! -- I would certainly recommend to others.

Heidi Moore

Isis (sales) and Mark (finance) made my car shopping experience smooth and painless. I drove away from Audi Colorado Springs with the car of my dreams, and I couldn’t be more thankful!

Pramoda Ravi

I live 1300mi away and would rather drive out to have my car serviced by this dealership, such an incredible experience, and a truly satisfied customer. Sean was awesome to work with.

john gibson

As a Service Manager myself, I find it difficult to leave my car with someone else for repairs. The professionals at Phil Long Audi make it easy. The video of my car and explanation of needed repairs above and beyond what I requested was amazing. The fact that they take the time to tell me what condition my car is in, in length, is reassuring. These people genuinely care for you and your safety. I will forever have my car serviced there and will trust what they say. I know for certain they will never sell me anything I don't need. Thank you to Phil Long Audi Service and my advisor, Brian Dorcey. He is truly a professional who should be praised. Thank you.

adam Walinsky

Always top notch!!! They are terrific. there to take care of whatever problem we have immediately. there are 3 people living in our house and we all have Audis

David Simon

Audi Colorado Springs is our "go-to" dealer. Always friendly and helpful staff -- from sales to finance to service. They will treat you right. Just traded our first Audi, a 2015 SQ5, for our second, a 2019 SQ5. Couldn't be happier with our purchase

Keven Elwood

I had a great purchasing experience. I hope that this is the start of a great relationship with this dealership. Update: I have had a good experience with this Audi dealership. Just don't buy any of the dealer offered protection plans. They are fairly worthless if you travel or move. Minus two stars.

Mark Divich

Justin was great to work with. Very pleased with the maintenance work performed on my Audi. Will definitely use them again.

Stephen Kelliher

Very comfortable waiting area and solved a problem of not having the right wheel key to get my tires and wheels changed. Spent half a day there, but didn't mind it at all.

Kay Lovell

Nancy Victor is an outstanding representative for Audi. She is professional and super fun and a wealth of information! She shared more facts about Audi and the model we were test driving than another sales person I have ever experienced. Her knowledge and love for Audi was remarkable. Her knowledge of Phil Long Audi and the service they offered to their customers was reassuring as well. If you go to Phil Long Audi ask for Nancy Victor!

Paul Ryan

Very friendly sales They are NOT high pressure Awesome cars too

Heather Stannard

Once I spoke with the right person they were very helpful and my car was repaired in a timely manner. Initially I had a very rude mechanic basically tell me he couldn't help me with my car, dead battery under warranty... Not initial response you want to hear.

rdr auto

Poor customer service, under educated sevice techs. Took my car in for a check engine light, the diagnosis was an air leak in the fuel system. After a week of calling to find out the status of my car, I was informed I would have to replace my fuel tank and was quoted ~$5,500 and informed it would take approximately 3-4 weeks to be fixed, I was informed if I provided the parts myself I would only have to pay labour which was quoted at $1900. I found a used fuel tank and dropped it off myself, which was an experience in and of itself, the first employee I encountered I asked where I could drop off the tank, I was met with a look that clearly informed me that was not his job. After dropping the tank off, it was another week before my car was finished. Upon arriving to pick up my car the dollar amount that I was told I owed was grossly higher than what I was originally quoted for labour, although I did save a considerable amount by providing parts myself. When I went to leave my tail lights didn't work, my car had to be taken back in to have that problem fixed. The next day my check engine light came on again for the same problem an air leak in the fuel system. As it turns out there was a bad gasket in my fuel cap, which was an $8 fix that cost me $2,500. I will not be taking my car to phil long audi and would highly recommend others do the same. - Rishar

Kristin DuMond

Danielle, Audi Colorado Springs, was an amazing sales representative! I was uncertain at first which car I wanted but she offered unrestricted test drives, respected my decision making process, was thorough in making sure I was completely satisfied with my Audi SQ5 purchase, and followed through even after my purchase to ensure everything was perfect and running smoothly. It was the first real positive experience I’ve ever had buying a car. Thanks Danielle for your professionalism and caring attitude. I absolutely love my Audi and you really made the process enjoyable. If anyone is interested in buying a car, I highly recommend going through Danielle at Audi, Colorado Springs!

Edward Johnson

Always had good service and courteous treatment at Phil Long Audi. My car had about a week left on the warrantee, and the coolant leak was cheerfully repaired. No hassles. Thank you.

Mary Ryal

My service at Audi in Colorado Springs on September 17, 2019 was excellent. I received an autocam discussion of my car's status followed by a call to discuss their findings. Eveything was taken care on that day and an avaiable discount was applied as promised. I would highly recommend this Audi Service Center.

Alex Petty

A great service, and I always love the video of the car with the current cars health.

Roy Fulcher

Audi of Colorado Springs is the only car service I trust my A6 with. They do excellent work, on time (actually completed the service sooner than promised), and washed and vacuumed my car! The service rep, Sean, was super friendly and easy to talk with. He made sure everything was completed to my satisfaction. Great job, Team Audi!!

Jason McKenna

I give this experience a 5-star rating SOLELY because I work with Brian Dorsey. These are really HIS five stars - not the management's nor the techs (both of which are your standard fare - I know, I've been going here for a decade and have many a long story). Brian is attentive, respectful, and does not push the shop's responsibilities off on the customer. If they make a mistake or mess something up (which has happened before) - Brian handles it personally - the calls - everything. I trust him. He seems to understand who is writing the check versus who has been hired. Brian handles everything actually, all the way through the process. Now that the shop is providing Audi loaner cars again (a major reason I go here to begin with) the amount of time it takes is irrelevant to me. I'm not down a vehicle, and I'm not out of pocket for one. Brian always calls with updates during the process so you have an idea of what's going on and how long they'll have your ride. So many customer service reps seem to be neglecting this these days. You drop your car off on a Wednesday, and you hear literally nothing for over a week, until they suddenly call you to pick it up 30 minutes before they close. It's insane really. Brian does not treat you this way. He is also EXTREMELY professional, very polite, and punctual. If it weren't for Brian Dorsey - I would have left this shop a long time ago. If you go there, ask for Brian. He's on the ball and has consistently earned my business. If you are one of his managers and you are reading this... give Brian a raise. Don't lose him. His efforts and professionalism are procuring you long-term customers. Something you were losing for awhile there. Nobody gets to meet or approve of the people in the back. The right people interfacing with the public makes all the difference.

Andrew Coatsworth

Phil Long Audi provided me with the best car buying service I have ever experienced. This is coming from a person who just bought their 5th car in 15 years. Every single sales person was eager to help, assist, and answer any and all questions. I have even called and emailed with questions and those were answered accurately and promptly. Not once did I feel over pressured to buy a car or talk to anyone. They do not pester you unless you want to talk to someone. The entire team there has figured out the perfect balance of service and personal time. Usually I would recommend a certain sales person but I worked with about 3 or 4 different sales reps and they were all professional, knowledgeable, and polite. If you are looking to buy a car this is the place to do it.

Jeff Howell

I have a 2016 Audi A4. On August 21 2017 I purchased 4 Continental tires from the service department. Today I ran over a bolt on the way to Peterson AFB. I contacted the service department to let them know of the issue. The first phone call I placed, I was told I would get a call back in 30 minutes. After an hour and a half I received a call to let me know that the dealership could not service the vehicle. I had to contact 3 different numbers to try and get some type of service. After 40 minutes on the phone (not an overstatement) the only place I could take the car to is Audi. Now I am out of pocket 255 dollars for something that should have been replaced under warranty at the dealership. If you have to purchase anything with a warranty from Audi Phil Long DONT DO IT. You will get the run around all day for them not to replace it.

jonnie doggett

Robert was fantastic...My car is running great

Casey Reeg

Very professional and timely. Justin and the service tech where very knowledgeable and explained every issue very well. Would highly recommend taking your Audi here.

Edin Bektasevic

I love Phil Long Audi, they always take care of me and my vehicles! Such a professional bunch that is always happy to help and answer all of my questions! I couldn’t be happier. Brian was my advisor and exceeded all of my expectations.

Jordan McManus

Parts department is incapable of ordering the correct coolant overflow tank for a 2011 S5 V8. Zero follow up, three attempts and kept ordering the same wrong part and trying to convince me it was the right one. Very disappointed.

Luisa Graff

I love working with Robert in the service department. He always take excellent care of me and my car in the fastest way possible. Robert has definitely earned my trust over the years - and that is a great feeling! Thanks Robert!

G Place

We purchased a used Buick Enclave from Nancy Victor. She was attentive, professional and honest. The price we got was very fair, and everything was handled quickly and professionally. We love our new car.

MrBinnskinny .

Phil Long Audi is a great alternative for me and my VW Tiguan. I have a fantastic service advisor in Brian Dorcey. He is fair and honest and only tells you what you need. I'm getting to know the rest of the staff there and they are just as helpful. Give them a try if they fit your automotive needs!

Ed Anderson

Audi Colorado Springs was outstanding. They checked me in quickly, they sent me a video showing what work had been done, and my car clean and ready to go. Sean was particularly outstanding. Thanks for a great job.

alesha hawkins

Sheena is awesome!! She worked hard to get the deal I wanted!! Great place to do business!

Danika Hamer

Super pleased with the work that the service crew does at the Audi dealership. I went in for a 95k checkup, I knew everything that was being serviced ahead of time and how long it would take. I was sent a video clip of the service halfway through. I feel confident that I got a fair price on all the work and suggested work. I will be going back.

Neal Siegel

Had an excellent car buying experience. My sales person was very knowledgeable and was able to answer all my questions during the test ride. When I purchased the car, I was given an extensive tutorial on hw to use all of the features. And I’m completely enjoying the new Audi - it’s easily the best car I’ve ever purchased

Peter Viliesis

Great, prompt and professional service. Tech sending a video text is not only cool but efficient and informative. Sean is an exceptional service rep.

Kipp Scott

Service department is outstanding. I have to drive 2 hours to get service there but worth the mileage.

Jack Decker

Sales staff very helpful and friendly. Vehicle is top notch. Doing final paperwork not quite so fun.

Marcus Alexander

Took the car in for regular maintenance. Service advisor was nice. Place was undergoing a major renovation. Car was completed in a timely manner. However, I was a little disappointed when the CHECK ENGINE light came on by the time I got home. NEVER has come on before. VERY Inconvenient to have take the car back.

Jean Fontana

Great service. Very courteous and professional. I asked if I could have my car back by a certain time and he happily obliged despite it being a stretch.

Stephanie McDonald

I brought my Audi TT in for a transmission issue and Justin fought tooth and nail with my extended warranty company to get the repairs covered. He provided timely status updates and explained the issue in layman’s terms that made complete sense. Thoroughly impressed with the service I received from Justin!

Christian Moore

Had 3 cars damaged by a massive hail storm, went and looked at a very clean, low mileage 10 yr old Mercedes S550 which we ended up purchasing from Keith Coursey, who is anything but your typical car salesperson! We received top notch service from everyone at the dealership and we never felt pressured to look at, or buy, anything that we weren’t interested in. If you are looking for a pleasant and refreshing car buying experience, go see Keith Coursey and tell him that the Big Guy, p.i. sent you!

jacob higashi

God awful experience. Apparently if they dont have the exact Audi your looking for they couldn't care less about you. I told our sales women that I didn't like the Audi she showed me. Instead of showing me something else, trying to up sell me (I would have been ok with this) or getting my info so she could tell me when they did have what I wanted, she said, and I quote "ok bye then". Audi's are my favorite cars and I was hoping to make a purchase soon but this has spoiled things for me.

Patrick Johnson

Brian was polite, prompt and professional. I had a time constraint which he accommodated. I was offered a brand new Q5 as a loaner for the day. Video from the tech as to the service performed was emailed. Really a first class class experience.

Matthew Edmonds

I’m absolutely floored that I just spent 45 minutes at this dealership looking in the windows of Q5s DIRECTLY outside the windows of the sales floor, and not one person came out to greet me or make sure I was even being taken care of. Not even the salesman that walked by me with paperwork in while looking in windows 10 ft away from him. Very disappointed in what I believed to be a luxury dealership.

Juan Flores

Robert at the service department has always been very helpful and dedicated. He always kept me informed of what was happening to my vehicle. Only downside is all the construction that is going on and hopefully the renovation will be done soon.

Janet Bullock

The service department at my Audi dealership is simply outstanding. They’re always professional, helpful, and do what they say they’re going to do on time.

Arabella Brass-Rivets

What a great experience this weekend. We purchased a 2010 Audi A3 TDi for my son and each time we are in, they just keep upping the bar and getting better and better (if that's even possible). This isn't just a car or just a dealership, it's a place and company that makes you feel like family. Christopher Holt and Vince Cimino rolled out the red carpet for my son, took the time to sit down and explain each and every step of purchasing a car, since this was his first experience at a dealership. They gave him a behind the scenes tour of the dealership, introduced him to everyone and made him a part of the family. Thanks Team, Reece and Chad

James L

For the last 3 years I’ve had my Audi serviced here and have been very happy with the customer service and maintenance. They have always done well to understand what I need and have it ready in a timely manner.

Jason Espone

I had a great experience with Phil Long Audi service center for my Audi A4 Quattro recent service. Brian Dorcey is the one who assisted in the service. I must say Brian Dorcey is the best-in-class Service Consultant I ever experienced. He is very warm, detailed oriented, customer focused, high-quality delivery; in short, Brian is the BEST of BESTS service consultant. I would strongly recommend to look for him for your services as well. Thank you Brian.

Wm White

Excellent service. Very friendly and welcoming. Great atmosphere.

Joyce Bean

Service was excellent, but it sure did take a long time to get the part do do the repair (8 months).

Kathy Pleshek

My A4 has gone to this dealer for every service during its 50,000 miles (so far). I've always been very happy with the customer service, loaner car, expertise, and contact. We really liked the service video during the most recent visit. HOWEVER, the service video showed that there were leaves in and around the air filter. The replacement of the air filter was not a part of the 50K mile service, so my husband did the replacement. Much to our surprise and disappointment, the service tech had removed the air filter, taken a video of the leaves in and around the air filter, but had left them all there when he put the air filter back into place. We were very surprised that the leaves had been left. It put a huge cloud over an otherwise stellar relationship with this dealership.

Steve D

Not only carefully fixed the problem, but did two recalls and a software update. Very friendly; kept me informed thruout and got me to/from via shuttle. Car looks good and runs great!

x96535 .

The service tech, Justin, was tremendously helpful, courteous and flexible given that my car broke down as I was in the process of moving from California to Kansas. Rather than paying the outrageous price for a new rear differential from Audi, I opted to supply my own used diff. Justin had it installed, making sure to warn me they couldn’t warranty the work since I was supplying the part. I understood and moved forward. As luck would have it, the used diff had a failed gasket and leaked/shuttered after the test drive. Justin was kind enough to have the shop tech get the car back on a lift so we could assess the damage before I attempted to limp it to Kansas as I was on a short timeline. The mechanic was very defensive and even a bit rude, making it seem like “how dare you ask me questions when you opted to supply you’re own part rather than paying $7800 for a new one...” I’m very mechanically inclined and work on all my own cars, except when I’m in the middle of traveling and don’t have any of my own tools. Anyways, it’s a good thing Justin is the face of customer service as he was exceptional. I’m glad that the majority of customers don’t have to interact with this particular mechanic. I can’t speak to the other mechanics and unfortunately I don’t recall his name. Overall, I would recommend Audi of Colorado Springs for anyone looking to have work performed.

Greg Horton

Service was done in and out no issues.

Justin Rackleff

Brian was of great service!

Matthew Gervasio

Greated by a young lady who seemed kind, I explained my situation and once she got the understanding I am quite some time out on purchasing I was dismissed. I was instructed to just look around , all the vehicles are open. After looking around I saw she was already with another customer. I went to Denver and ended up purchasing a new A4. I love the brand and am very happy with my purchase.

Victor M. Colon

Rachel Privitt is a pleasure to work with. Excellent service.

Kevin Kay

They were extremely flexible with my schedule while I was in the area for a conference. Justin in service was great keeping me updated, getting me a shuttle to and from places, and ultimately getting me a loaner car. Car looks and drives great after service.

Frank Vento

Very nice facility with all of the amenities. During and after the sale I met the sales Manager and Finance Manager. Everyone was very friendly, helpful and polite. My salesman was David Perez. He did an excellent job of explaining all of the features of my new Audi Allroad. This was my first German car and I had a lot of questions. During and after the sale he answered my questions promptly and even sent videos on how to adjust settings. I found a few minor discrepancies during the walk through with the car and also after I got the car home. David was very prompt in getting those addressed. I had research the car and David worked very hard in getting me the price that I felt was reasonable. During the buying and finance process I never felt pressured. This is my Seventh new car buying experience. It was by far the most pleasant and hassle free. It was definitely worth the 1 hour drive from Denver to be treated as well as the Colorado Springs Audi team treated me.

Q Williams

I had a really great experience here. I was very indecisive and unsure about what car I wanted and how much I was willing to pay. Fast forward through Nancy being extremely patient, I walked out with a brand new Audi 2018. She was extremely kind, understanding, and didn’t make me feel rushed to make a decision about which car I wanted. If you come here, visit Nancy! She does not make you feel pressured at all. She made my car buying experience wonderful and educated me throughly on exactly what I was getting that came along with my car!

Mike Conard

Great customer service

Mark Schwalm

Justin and the whole Service team both out front and in the back are AWESOME!

Phillip Gulley

After a very disappointing experience at Audi of Denver my wife and I came to Audi of Colorado Springs. From start to finish we were highly satisfied with everything the team did. We cannot recommend David Perez enough. He is courteous, professional, and will go out of his way to get a fair deal. Seriously, ask for David Perez when you go to Audi of Colorado Springs. You will not regret it!

Thomas Barker

These folks are the Best! I stopped in there because my windshield cleaner fluid wasn't working. They spent an hour and a half defrosting the pump and getting it all working. No charge. I love service like this and I'll be back. Thanks Audi Colorado Springs.

Melissa Buss

I was very impressed with this dealership, particularly their maintenance department. Robert Spah was my assigned service consultant. He was very honest, helpful, answered all my questions, responsive, and very friendly. I greatly appreciated his expertise and recommendations. I would highly recommend him and this dealership to anyone.

Robert Grissman

I had 4 tires installed and an alignment. The price was pretty much the same as going to a tire place to get it done. The real difference was that a tire place doesn't top off your fluids, inspect your brakes, and wash and vaccuum your car. Great attention to detail and customer service!

Beth Fasen

I've had my Audi since 2009, bought it from a broker, and these folks have taken excellent care of my vehicle. Sometimes it takes longer than expected but the work and service are really good. The service guys are very kind and considerate and have provided loaner cars on occasion. And I love that they run the car through the car wash before it's returned to me.

Richard Snyder

A very good dealer. Except for one thing. In their lounge area they had Fox News blaring. Fox News is not a news channel but rather an extreme Right Wing Propaganda channel. The irony is that the Audi I love is a German car and if President Trump has his way he will be imposing tariffs on German cars such that I will never be able to afford another German made car. I would urge all the Phil Long Dealerships to not be broadcasting such a vile, racist Un American channel in their lounges. Here is another opinion about Fox News by Steve Schmidt "“That Fox News panel––the breathtaking dishonesty of it is beyond my ability to articulate. That is no longer a news organization. That is what American state media looks like. That is what White House-controlled in-the-service-of-the-president misinformation looks like. That is indistinct from propaganda in authoritarian countries. It is aimed directly at weakening essential institutions and misinforming the American people. It is appalling.”

Garey Matsuyama

I'm into my fourth Audi in the past 19 years, and this is the only place that I trust to service them. This past week's experience was typical... prompt, courteous, trustworthy service, done correctly and completely... no oil smudges, tires at the right pressure, washed... in short, it looks and feels like new when I leave. Fairly priced and always on time.

Carolyn Stowe

All the people at Phil Long were great to work with; Brandon, Albert, Scott, Justin, and Vince. They made us feel welcome and attentive to our requests. This was our first Audi. Very impressed so far.

Stephen David

Recently purchased a 2018 Audi RS-3 from Phil Long Audi. Got exceptional service from everyone I dealt with to accomplish the purchase. My Audi Spot Ambassador, Chris Holt was.particularly exceptional in his vehicle knowledge and never failed to follow through on his commitments. Really like the new car and the deal. Steve D

Bill Mell

Purchased a new car recently at Phil Long Audi and it was a great experience. Ask for Rachel in sales, and everyone else there was great to work with as well.

Stephen Lawton

I had my 2015 Allroad serviced at Phil Long AUDI on August 30 and am most pleased! My service writer, Shawn, made the process seamless . A loaner car was provided and my day a success..my car washed and clean for pickup.. and was ready in the approx time I was given.. very happy with Phil Long.. this is my 5th AUDI and I always have serviced the vehicles with P. L. Shawn is an awesome addition the theService Writing dept... Keep him

Jennifer Kronebusch

As usual, I was not disappointed in the awesome care Brian Dorecy from Phil Long Audi Service showed me. Brian was extremely pleasant, knowledgeable and detailed. He kept me up to date on the status of my car. Love my Audi SQ5. Next time we need a new car, we will be right back there. In today's world it is nice to deal with a person that is pleasant and helpful.

Jay Hanken

Service was excellent! Sean always makes sure everything on my car is perfect! Detail was excellent as well!

Tom Meagher

Recall service performed on time and efficiently. Also promptly provided transportation for me to retrieve car. Well done.

Jarek Krych

Just completed 22K miles service on my Audi allroad. The service I received was truly professional. Brian handled my service in a timely and very efficient way. I was informed when car was ready for pick up. All service items done to the vehicle were clearly explained to me. No drama, just solid work.I am very happy with the Audi's service.

James Kelly

One of, if not the best car buying experience. Keith Coursey is very knowledgeable and a snappy dresser. Hats off to Phil Long Audi...they are one of the good ones.

Rebecca Perry

Justin was my service advisor at Phil Long Audi. He was extremely helpful at answering my questions, very polite and patient. My car needed the Takata airbag inflator replaced due to the recall notice, and normal oil change maintenance. All work was completed that same day I brought it in but I was unable to pick it up that night. They were gracious and allowed my car to stay on their lot overnight. I will be bringing my car to this dealership for future service.

Association Society

Phil Long Audi has been by far the best dealership that I have ever dealt with. I recently bought a 10 year old Audi that looked nicer than most cars that are 3 years old. Chris and Lauren were amazing in sales and have still helped me with a few service issues that have come up with scheduling loaners and getting extremely prompt service. Charles in service has been phenomenal with keeping me in the loop and making sure everything has been done properly. I certainly plan to buy my next car from here. Already my a4 has been the nicest car I have ever owned (out of 8).

Kimberly M

I took my car in to have a cup holder replaced. Justin kept me informed throughout the process. He is one of the best service advisors I have worked with over the years. Thank you Justin for providing a great customer experience and being such a positive example for the Audi Service team.

Amanda M

Service here has been great! The guys working the service desk are always friendly, and they go the extra mile to ensure your concerns are addressed. I bought my Audi from the Denver Audi location and was very much unimpressed with the service department there... I dreaded my upcoming mileage service. I decided to try this location and am so glad I did.

Marcia Rubio

Took my Q5 in for recall service and felt very taken care of. Justin was very helpful and knowledgeable and made sure I knew everything before during and after my service. Thank you!!

Ivan Cruz

Phil Long Audi has been my best experience not only buying a car but in service, help and assistance. They take care of you! So one can relax during the buying process and then in service they are fast and reliable. Special attention to dealers Nancy and Keith. They are awesome. They made my dream car happen. Ryan from service is also awesome. Now I’m an audi Fan!

Marcus Hull

Great over all experience even with the equipment issue. I was consistently informed of the status of my service and the video report card was a great touch. Really shows the Audi difference.

Staci Eckert

Rachel and Scott are great!! Go see Rachel on the sales floor.

Sean diasio

Sean (service advisor) was amazing, kept me informed the whole time. Understood the vehicle very well. Also understood my needs for transportation home, as well as needing the car back as soon as possible for a trip we were taking. Explained repairs needed in depth, Don, (tech) did a great job diagnosing the car quickly and performing repairs right the first time. He also did a thorough check over on the vehicle and noted a couple repairs that are going to need to be done. They did not go crazy on the upsells which is great. Great experience, highly recommend (as a master Audi Tech) who has put his wrenches down, there are few things I cannot do myself, alignments and Refrigerant changing happen to be 2 of them, just don’t have the equipment, but for the repairs I can’t do or don’t have time for, Audi Colorado Springs is where I’ll go, Sean H. is who I trust.

Richard Mazzoni

I've purchased more than a few vehicles in my time. This was the best purchase experience ever. Drove 300 miles from Northern New Mexico to pick up new Q5. Worth every mile. Keith Coursey was amazing...great product knowledge and just an all around good guy.

Katie Sevenants

The service was wonderful. Very kind staff. Tough environment with the construction going on at the same time. Loud, hard to hear conversation with the staff. My car looks great!

Reaux Brill

Simply outstanding service.

Cassandra Navarrete

Yesterday I worked with Rachel P. in sales looking for a loaded Q5 while trading in a Q3. She was truly the most knowledgeable and kind sales person I have ever worked with. The last few times I have purchased vehicles I have been treated like I was a woman who didn't know what she was doing without a man and that is my biggest annoyance. Rachel was so great and most importantly she was very easy to work with. If I purchase from Phil Long Audi again, it will be because of Rachel.

Willliam Horn

Timely, informative, friendly and no surprises!

Joy M

I came in for a full service maintenance for my Audi Q5 and their staff did an excellent job. Justin , the service consultant was very professional and thorough in reviewing the inspection check list, maintenance intervals, etc.... I feel more secure now that I know my SUV is running efficiently and very safe to drive.

Corey Dwan

Very thorough and professional. Robert was great to work with.

jim havenar

I took my 2013 Allroad in for an oil change, only because the dealer has the equipment to reset the service due warning. The service tech showed me a list of repairs adding up to $1389. I only wanted an oil change. Service tech said serpentine belt was cracked. Mechanic showed it to me and it was perfect, no cracks. They wanted me to get new wiper blades. They wanted $75 and another $28 to replace them. 2 different estimates for the same rear blade. I replaced them a month ago. Among a list of several other items in good condition, I only had the battery changed, because of pressure. $400. Mechanic also suggested I replace the tires because one of the tires had a scratch. I guess they are used to the long list of unnecessary repairs to show customers because if you can afford an Audi, some of their estimates will stick to unsuspecting customers. I will be taking my car to other dealers from now on.

G G

I purchased all thses packages and when my car needed to use them I get all this bull stating we dont see that you paid for this and that. So I pull up my contract give it to them and I get sorry that guy no longer works here that sold you that those packages he sold you he stated the wrong things. NOT ONCE DID AUDI FIX THIS ISSUE AFTER FIRING THAT GUY!!!!!!!!!!!!!

Bobby Wilson

Brought in a Q5 with a misfire issue, after $320 diagnostic I was told it was a vacuum leak because it had large fuel trims and the tech got the engine to rev by spraying brake cleaner around the manifold. Since then I have replaced the O2 sensor, replaced all of the gaskets in the intake manifold, and taken it to other mechanics. None of whom could get it to rev up by spraying starter fluid or brake cleaner into the same area (after 2 full cans). The issue is exactly how it was before I took it in and I'm out $320, so no upside in my opinion.

Bonnie Hildebrandt

Great service by Justin!

mike morley

Owner is a long time friend & has taken care of me & my family for 30+ years. They have several dealerships in Colorado & that gives a person the opportunity to find something to fit your style & budget -Ask for Sheena

Jeffrey Gross

Sean in service was great to work with and kept me apprised of everything that was going on. Would recommend them to everyone.

Jan Schmidt

Best dealership I have ever worked with. Courteous, quick and thorough.

Roberto Vissepo

Outstanding performance by Justin and Brian. Very professional, both took great care of me and my A3.

Lori Hanko

Went in looking for specific vehicle. Approached a salesman, showed him which vehicles I was interested in looking at and he immediately got the keys and we took a test drive. There was zero pressure, or any attempt to steer me toward a more expensive car. The entire process was relatively painless. They valued my trade in, I countered, and we made a deal. Felt like I was treated with respect. Quite a different experience than I experienced two days prior at another dealership. I would definitely go back.

Taara Hassan Williams

I’ve always recieved rxcellent customer service with Phil Long Audi! Professional, courteous, and honest every visit - no matter the employee. Even with the long wait times (plan to not have your car for at least half the day for regular maintenance), I will always take my vehicle to Phil Long for my Q7 needs.

rameses magtanong

Staff at the service department are great to work with. Just a pleasure working with them, very helpful and professional. The staff in this dealership are awesome. I bought an A4 in 2015, and Scott was the sales person who worked with me (now promoted), and every now and then, we still chat and catch up whenever I go for servicing. The staff at the service department are also great to work with. This made me want to stick with Audi, not just because of the performance of the cars, but because of the people. So, I decided to get a Q7, and Keith is the one who worked with me. Great guy, went great lengths to assist me, even after the car was purchased, he responded to inquiries. Genuinely committed in assisting customers, not just to sell. The crew at Audi Phil Long made the difference.

C.J. Amato

Top of the line dealership. Wonderful staff and owners who truly go the extra mile to accommodate your purchase. Sevice is great too.

Brian Haines

Outstanding service and hospitality. Service manager went out of his way to ensure I had what I needed. Recall work was performed expeditiously and car was cleaned when complete. Waiting area is comfortable with snacks and drinks available at no charge. I was also offered an Uber round trip to anywhere if I did not want to wait there.

Bonnie Cheney

We had a wonderful experience here this week purchasing an impeccably maintained used Honda Pilot with quite the extensive service record. Isis was a delight to work with throughout the whole process and the manager was also great and worked it a deal for us that fit our budget.

David Richman

Wonderful experience with all of the salespeople. I really felt like I was being treated the way that they would want to be treated if they are in my situation. They were all straightforward and helpful. Keith, Scott, and Nancy were all great! By the time I was done with buying my first Audi, I felt like I was part of the family. I don't say that lightly, or very easily. I would highly recommend Phil Long Audi to any of my friends or acquaintances looking to buy a vehicle!

Briana Thomas

My recent experience at Audi of Colorado Springs was amazing. I took my car in for a recall campaign; Justin was my service advisor and Michale was my technician. Just provided professional and courteous service by getting me checked in and my vehicle services. He said it would take 2 hours, but I was out of the dealership in 1.5 hours!!! Michale had my car in tip top shape. He did a very thorough inspection, and provided a video with a detailed account of the issue that was found. Justin provided an estimate of the work needed, confirmed my vehicle was still under warranty, and confirmed no charge was due for the upcoming work. He ordered the parts, scheduled me for the next appointment, and anticipated the need for a loaner to ensure the work is completed without any inconvenience to me. What an awesome and professional staff. I never thought I would say this, but I enjoy getting my car serviced. I HIGHLY recommend this dealership for service even if you do not own an Audi. Great staff, classy environment, excellent technicians.

Greg Passig

Audi of Colorado Springs are great! Called in with an issue and they were able to see me right away. They did however have to order parts and keep the car overnight but provided me with a loaner and it was ready for before promised.

Keith Jacobson

After a slight misunderstanding, out of their control, Keith really stepped up and made our experience great. We really appreciate how both managers, Albert and Matt, handled our deal. Mark, in finance, was also very professional. They stayed 2 hours past closing on a holiday which was way above and beyond.

Jamie Clancey

I am really impressed with this dealership. They are very supportive of the customer and not looking to gouge their customers. I truly feel that their maintenance managers and technicians are spot on.

Nancy Rodelander

My advisor Sean was awesome. Arranged transportation for me, was up front re: costs and had it done early. Even went out of his way to teach me about my car.

Tony Duren

Phil Long Audi provides awesome customer service and the service representatives are very professional. They keep me apprised of the status of my vehicle without any unnecessary upcharging attempts. Keep up the great work and see you again for my next 10K checkup.

Renee Shanesy

Annual servicing appt. Scheduled quickly and car was finished on time. answered all questions and were very helpful and comprehensive. Do seem to be a bit understaffed as there was a line to drop off in morning. The two times I've needed service I've requested a courtesy car for the day but neither time was one available and they were scheduling weeks out. Only other minor complaint, which goes back to staffing, is calling for service department and having no one available to take your call (this has happened three times now). But overall 5 star service.

brandon wilke

awesome people that work there, great service! they took care of me just how i would take cause of my customers at my dealership!

Eric Kennedy

Have been bring my 2011 S5 in to Phil Long since I bought it (almost 4 years) for every service. They have always treated me great and take excellent care of my S5. I brought it in for it’s 115K service and I guess while on the test drive after the service was done, one of the coolant lines blew off the bottle and they replaced the hose for me at no cost. Thank you Sean for taking care of me. Highly recommend them if you need anything done to your Audi.

Steve Leininger

I took my "new" previously-owned Q5 in for its 35K mile maintenance and liked the video from the service tech showing upcoming things I need to know about. The service adviser called and let me know that there was a pre-existing maintenance policy on the Q5 and that today's servicing was at no cost to me!!

Lloyd Malone

Brian, our service advisor, made sure our Audi was serviced soon after I called, got the repairs done on time, and even had the fluids topped off and the car washed and in full shine as promised!

Drew Collins

Let me start out by saying that I am not a fan of the Phil Long brand. Between shady sales tactics and overall bad experiences in the past we had resorted to just using an Audi dealer in Denver to avoid Phil Long entirely. A tire replacement forced our hand though as Audi Colorado Springs (Phil Long Audi) was the only place that had the tire we needed for our A7 in stock. So, we had the tire replaced there and our car was due for service as well. Brian Dorcey was amazing and got me in same day even though the service department was shorthanded that day by two service people. The tech did a great job and I loved getting a video of my car to show they weren't bulls@#%ting me on what needed to be done and what could wait until the next service. Overall, my service experience was amazing and I would highly recommend going in to see Brian for your Audi service. As far as sales and the rest of the Phil Long brand, I cannot say I would recommend them, but as far as service and Brian Dorcey go 5/5 or 10/10 or 100% positive for him personally and go in and see him if your Audi needs to be serviced.

Wendy Bach

Brian in the service department is awesome...this was an expensive maintenance trip for our Q7. Brian was patient and understanding of our shock at the 850 dollar cost for just standard maintenance. He took the time to explain each thing that needed done and the cost for each, so still shocking it was much more understandable. THANKS Brian!!

Scott Teague

It took right around 3 hours for the airbag recall to be fixed. I was expecting that and waited in their comfortable waiting room, was even offered the VIP room but I'm just a normal joe, not VIP and the ways where I was at was just fine. Thanks Phil Long Audi!!!

Joe Cuchiara

ALWAYS an exceptional service experience!

Amanda Harsh

Phil Long Audi is amazing! I wish I could rate a million stars! From the moment I told Sheena about my car needs she was thorough and extremely accommodating. Once we found my Audi A4 I was elated. The service department addressed any of my concerns promptly, the sales and finance team was extremely professional yet super friendly. I even had the pleasure of meeting the owner.

Isa Caramella

Took my a3 in for service, but...usually I get my vehicles back with a wash and vacuum and that didn’t happen this time. Otherwise all good

Anthony Simpson

Phil Long Audi has a very high service satisfaction bar. With each each service call and visit, they have not disappointed me. I've always left there feeling very well taken care of!

Dallas Stevens

I posted a negative review at first and within a few days Vince, the general manager, reached out to me and took care of the problem. I was very impressed with his willingness to help and how much he cared. Definitely would buy my next car (RS3, wife permitting) from Vince and team!! Thanks Vince, Becky, and the rest of the Phil Long team for caring!!

M Gambino

Excellent experience, I really appreciate Sean keeping me updated on the status of my vehicle and answering my questions.

Shar Zallar

Don Tuck was my technician. He was great. Allowed me to know what was going on and when the car would be finished. Very helpful with questions. All round- good guy.

Sydney Lippert

Justin in service is awesome. Dropped my car off without an appointment, he had it diagnosed and fixed within 2 days and it came in under the cost he originally quoted! He should be your go to if you're coming in for service

Marilyn Parker

The service department at Phil Long Audi certainly knows how to treat the customer! Others should take lessons from them. Five gold stars for sure. Besides getting the job done, they are personable and communicative. When a major computer system failed in my 1+ year old Audi Q5 in a rural area I cannot express how reassuring they were in arranging for towing and promptly repairing the system. I have experienced this same treatment from them before in routine matters, partly small town friendly service but also a great culture. Bravo Dwayne, Robert, Shaun and Justin.

David Buccini

Only came in for an oil change and to have the brakes checked. This is not a complaint but more of a query and maybe someone can give me an answer. Why is it that the brakes on high performance vehicles squeal?

Silvana Nelson

I appreciated the friendly service and answers to my questions. I especially liked the video recap of the service to my car and the informative itemization of the condition of everything checked in the car. It is hard to remember all this information when it is just given verbally. Now I have something I can refer back to.

Jeffrey Rapp

My A4 was in for its annual service. The thorough diagnostic that was performed detected a couple of items that required attention, one of which I suspected and another that, if not immediately addressed, would have caused safety and performance problems in the near future. Phil Long Audi was able to resolve these issues more quickly than I had anticipated. They continue to deliver a high-class service operation that instills confidence in my decision to limit all my car's mechanical care to them alone.