Reviews of Volvo of Monterey (Car Concessionaire)

Jacco-D

i submitted a request and never heard from anyone. taking my business elsewhere

djibrill rashidadd1935

Awesome

Liang Du

Great dealership service. Adam, my sales rep was not pushy and very knowledgeable. Most importantly, they said yes or no right away with pricing negotiations and do not have you playing chicken with them over a multi-week period. They gave a price for my XC90 lower than anyone in the Bay Area so it was well worth the drive.

Marjie Morgenthaler

If I could give this dealership a minus star rating I would. From the owner down to the automotive department, they simply don't care. Phone calls are never returned, items promised are never delivered We ordered a Volvo through the overseas delivery program and the whole transaction on the local side was very disappointing. Volvo is amazing in what they offer but this dealer does not deliver .Just recently we tried to get a update to our navigation system, something Volvo offers. This dealer flatly refused to help us get what we were supposed to get. Lies abound (i.e.) I will get back to you , We will look into it , etc. ) Bottom line , this dealer has virtually no interest in providing service. We will not be back.

Maile Raymond

DO NOT TAKE YOUR VOLVO HERE!! WES IN SERVICE DOES NOT HELP HE ONLY CREATES MORE PROBLEMS AND WANTS YOUR MONEY!!! The service team does not care about you or what they do to your car! I took my volvo S80 to get rekeyed... after $330 dollars all I got was 1 key. I wanted the key fob but they couldn't program the key fob and wanted me to pay another $150 to see why they couldn't program the fob... AND then pay another $150 to get the fob. I didn't pay that. I got my Volvo back and now have all these electrical issues. My battery has to be jumped all the time. I'm left stranded in parking lots whenever my car decides to not start. As a 26 year old FEMALE it's a safety concern. Furthermore, my car alarm and hazard lights turn on and off as they please. Sometimes I'm driving and my car alarm goes off. Sometimes I'm in my house and get a call from my neighbor that my hazard lights are on... AND/OR that my alarm is going off. When I went back to WES to see what he could do to fix this problem... He said if I pay $150 he could do a diagnostic test and then he could see if there was a problem and we could go from there... WHY WOULD I PAY $150 WHEN YOU DID THIS TO MY CAR????? WES refused to help or correct his errors. He basically told me it was my car to deal with now and reccommended other volvo places I could take my car to... When I brought my car to Volvo I didn't have ANY issues with my battery/hazard lights/alarm. Thank you for ruining my car Wes in service at Volvo Monterey. I will never go back there and I will tell anyone and everyone to not bring their car here because Wes and the service team are only going to cause you more issues and cost you more money.

Jose Orjuela

A++

toney woods

Had a very pleasant experience with Mark looking at a new Volvo. He was knowledgeable and friendly. Not pushy at all which we appreciated. He gave us a nice tour and introduced us to the GM. We loved the XC40 and will be back! Thank you!

Shannon Campbell

Very helpful. Accommodating to my dog while we were shopping. Allowed us to park on their lot to provide shade for the animal during our test drives. We are pre-ordering a car with them and they have been really great though this process. Davin, new to the dealership and to the Brand has been excellent, attentive, and all in to provide great service.

chris anderson

Janet and I had a great experience with Volvo Monterey. We stopped into look at the XC90 and XC60 Hybrid. Mark was very helpful in sharing the information about both vehicles. We test drove them both and decided to buy a 2018 XC90 T6. Volvo Monterey is the "Best Dealership" I have ever worked with, not pushy and was there with every answer that was needed. I recommend Volvo Monterey to the world. Stop by, you won't be disappointed. Love my new XC90, drives like a dream!!!