Reviews of Volvo Cars Palo Alto (Car Concessionaire)

4190 El Camino Real, Palo Alto, CA 94306, United States

Average Rating:

DESCRIPTION

You have all the information of people like you who are consuming the products and services of Volvo Cars Palo Alto (Car Concessionaire) in California.

At present this firm receives a score of 4.0 stars over 5 and the score has been calculated on 93 reviews.

You may have noticed that it has an average rating is quite good, and it's founded on a very high number of reviews, so we can think that the assessment is very credible. If many people have bothered to value when they've done well with the service, it works.

You know that we do not usually stop to set reviews when these are positive and we usually do it only if we have had a problem or incidence...

This Car Concessionaire is classified in the category of Volvo dealer.

Where is Volvo Cars Palo Alto?

REVIEWS OF Volvo Cars Palo Alto IN California

Gwyneth Gaul

Truly exceptional service and attentive staff!

Edmund Spitz

The parts department were very resourceful and prompt with getting me the parts I needed for my 2004 V70R

Pedro Ivo Popelier Salomao

Kevin Gibbons

The Sales team was informative and explained the differences between models and packages.

Edward Johnson

Thorough and complete service for my older Volvo. Service manager explained all aspects of repairs completed.

Sonja Kramer

Joseph Elgabalawi

Philip Lewis

Repairing cables etc eaten by rats is a messy and confusing job. The engine compartment is now spotless, and the car functioning properly. I was given excellent advice on ways to prevent a recurrence.

Christopher Parker

If you want them to charge you for a service that costs $300 and then not perform the service correctly, which results in a $8000 repair bill (broken engine) where the entire cost is put on you (the customer), then this is the dealership for you. Do not expect any favors from this organization, their management, the Volvo Area Manager or for that matter, Volvo as a whole. Enjoy your $300 oil changes without the maintenance reviews that are supposed to occur with it. If your car is out of warranty, recommend one of the non-dealer Volvo service centers in instead.

George Rascon

Very friendly staff very helpfully and pleasant to work with

Laurence Marton

Excellent experience with recent lease. Sohelia, our salesperson, was fantastic!!! It was the best car dealership experience that I have had. There was no rush. Sohelia patiently conveyed whatever information that I sought. The dealership really cared about completing a transaction in which all parties won.

Aure Flores

A Cohen

Great Service

Yosem Companys

We bought our car here. We found the vehicle we wanted at the most affordable price elsewhere and Volvo Palo Alto brought it down for us, honoring the price. The service is typically great. Free car wash is included.

David Bretthauer

Carmen E. Choy

I own a Volvo S60 and called this afternoon to make an appointment with the service department to replace a tire that has been damaged on the drive to the bay area by a pothole and was told that there was no appointment available until March 8th. I asked if there was flexibility due to the emergency with my car (I had been advised by my local service manager in LA that I shouldn't drive with the tire in that condition) and he stated that even if I take the car tomorrow it could take one or two days...(just to change a tire???). It was not the fact that there was no appointment available, but the total lack of empathy based on the above circumstance and the unwillingness to be of assistance. Just poor service.

Marco Bonechi

TOM T

Marley Blood

Great staff. No pressure and great follow through. I find car shopping very stressful, but this was a positive experience.

Carmen Ayala

I lost the keys to my Volvo and I only had one and I called AAA and they said that I had to go straight to the dealership to get the keys made and I have been waiting for days now first of all they didn't tell me that they don't work on weekends so they accepted my vehicle on a Friday but never alerted me to the fact that they would not be available in that I would be it's Monday and the gentleman says he doesn't know when he can fit in because he still has cars from last week he was very polite telling me that he was not going to help me but not in those words and I've been waiting and still no phone call from them most of the time I call the number goes straight to voicemail, but the man gave me no clue as to when he would be helping me and I think it's terrible customer service all I need is a key.

Britt Lucero

Volvo Palo Alto is the antithesis of most car dealerships. Instead of overbearing car salespersons and sneaky car jargon, we were met with a friendly family-like atmosphere. Soheila Babakhani really took care of us to make sure our car trade-in and purchase went as smoothly as possible. As a first time car buyer, she walked me through each step and explained the benefits of refinancing, etc. Although our initial trade-in value seemed low, they Sohee really worked with us to come to an agreement we were all happy with. At the end of the day, I traded in my car that no longer worked for me, and was able to finance a car I loved for a steal. Thank you guys!

Ted Simonides

Gary Key

Elena Aravina

Simon Zhao

Turner Binkley

Good

Ramya Guttimari

Jean Moore

Does anyone really enjoy the car-buying experience? Not until you purchase a car from Volvo of Palo Alto you don't. I purchased a used Volvo yesterday from Volvo of Palo Alto and the entire process was effortless. I had the BEST salesperson in Sohee Babakhani. She was professional, efficient, personable and paid attention to my needs. I highly recommend this car dealership and especially my salesperson, Sohee. It was wonderful to have a woman's touch in an what could be an stressful process.

David Snyder

I was there today for the first service of our XC60. The service was a couple of months early due to a computer glitch that caused the car to warn that service was past due. They took car of the service for us, updated the computer and comped the 10k service since it was done early. We'll likely buy our next car here too!

Michael Mcquiston

Gery Patton

Needed a 95 key made which is not easy to find where they can be made. Volvo Cars did a great job, very quick & very reasonable cost

xinghuan zhu

Vic's Bay Area Cateting

Great staff

Melissa Renee

This is a review for Volvo Cars Palo Alto's used car lot. I worked with Steve who went above and beyond to get me the car I wanted at the best rate. All of the staff in their office are friendly, helpful salespeople who treat you like a valued customer. They have a well-edited selection of used cars; not hundreds of wrecks they are trying to unload. This was a great experience. If you are in the market for a used car, give them a try.

Rolly Cheng

Howard Liberty

Pretty good

Steve Dunstan

Bilyana Boyadjieva

John Monroe

Jessica Cook

I'm don't live there and I didn't buy a vehicle from them but I did call all the way from Idaho with some questions and unbiased help. Pat was so friendly, helpful and called me back immediately with answers. I really appreciated the help. Thank you Pat!

Thomas Rocznik

Kevin Stadmeyer

Great service, walked in and was seen right away they worked with us to find exactly the right car and when was not available they helped us place an order to get what we wanted.

Maurice Aceves

I make and appointment 4 days before my arrival to buy a car. Before i leave from Calexico Ca to Palo Alto (8 hours drive) i make a call to confirm my appointment and the availability of the car, they confirm the appointment and said that the car was still available. And when i had a 5 hours drive i recivided a message that the car was sold that day. This is very unprofessional.

Liang Du

I brought my Volvo in for service and they really dug in to find the cause. The check engine light came on 2 times before in the last year. I changed to them from a different dealer to get a fresh set of eyes. They took 3 days, but over 1 month in, so far so good.

Максим Забелин

Today I had a test-drive provided by this dealership (Sohee B. was assisting me) and my overall experience was great. To tell the truth, I am prejudiced about Volvos and, during the test drive, I wanted to test a set of particular features Volvo advertises most. So I tested all of them without any restrictions. The test-drive itself was long enough, so I could feel the car (steering, acceleration, breaking, safety). The test-drive was gently guided: I was given well-timed directions, so I could concentrate on the car rather on the route. I also want to highlight that I was given all information I was requesting on the test car. And I also want to personally thank Sohee for her patience. I'm kinda a talkative person and I like to ask tons of questions (especially when comes to cars). So she did great and answered all of my questions. So here is my "5 stars". Well done!

Amir Esfahani

Good service

Rachel Macdonald

made deal over email/texting. Took train over from Sactamento, in and out less than an hour including test drive. No sales pitches, got me better interest rate than I had gotten on my own. Would highly recommend.

mike whitlow

Great

Alvaro Fuentes Vasquez

Good place

Jad Adaimi

Worst experience ever We contacted the dealership about a used car We drove from SF to come and see it and when we got there they looked for it for 20 min and then realized their manager drove it to the airport and it’s not on the lot Sitting at SFO Couldn’t think of a worse customer service

Jay Jonekait

Vladimir Kislicins

Albert Chu

The entire experience, from calling in to set an appointment to three outstanding service advisor to the actual service, was professional, friendly and top-notch.

Janet Greig

From the first test drive, to a return and further test drives ( after visiting upwards of 8 dealerships) the sales folks and purchasing staff were excellent. Soheila Babakhani has been fabulous and continues to work with me as I learn more about the various features of this vehicle. Thank you

Julie Di Bona

Malcolm and Christian have both been very helpful, knowledgeable, friendly yet professional. Parking for visitors is limited and can be challenging, but they're worth the trouble. UPDATE: I just bought an XC40. I appreciated the friendly, no pressure approach very much. It was extremely helpful that Malcolm knew the car so well, and was able to show me all the features I'd been wanting in a car - that no other cars have had. I was very happy that Christian tried so hard to get me into the OSD program, and when that failed, that he was still able to get me the car that I wanted. And I'm loving my new XC40!

Sonia M

Leen De Meulenaer

Shihao Liu

I scheduled my car to be serviced here but they could not find my reservation. I said that I can come back some other day but they said that they can take my car. I told them I need it the next day by 10:00am and was told it will be ready. However, the car was not ready before the promised time and there was no extra work need to be done. The service advisor did not even call me telling me it will be late. I had to wait in the waiting area for an hour and reschedule my entire day because of this.

Lou Gomez

Christopher Helberg

John Lee

The people here were friendly and professional, and the shuttle service was convenient for servicing my car on a work day.

Brother Max

Samet Y

Always great service!

David Maynard

I liked the fact that Volvo provided me with a rental car, and an Lyft ride to pick up the rental car.

marcela ramirez

Yes I clicked on 5 stars!!!! We never except to find a nice and new used car on the same day we have an appointment in the bay area. We decided to stopped by but we were concerned if dealers may will be same likes other staffs that I read at the most reviewers commented. Especially this Volvo Palo Alto dealers prove us wrong!!!! Staffs are very nice, patience, took their time to talk, show us the car, and etc. Yes!!!!!! They helped us so much and we were approved and bought car. They keep it for a few days to fixed before we come back to get the car and go home. 2 hours drive, worth it!!! By the way, it is Honda Pilot Lx 2010 is the one we bought it from Volvo. Thank you Lymnan, Sophee, John, and expect Tommy, the manager!!!! You guys are the best staffs/dealers we could trust!!!!! Thank you guys!!!

Scott Gross

Incredible service, sales staff, and location

Maxwell H1951-STU

After inquiring over the phone about a car and setting can appointment I was impressed by their façade of professionalism and kindness. I drove over 2 hours to come see a car and I was expecting to be greeted by the same edict that I received over the phone. Before making the journey I called three separate times, during business hours, to make sure the car was still available but three separate times the call went to voicemail. Nevertheless I drove made the journey, but I really wish I hadn’t. Not only was the car not there, and not only is the add still on Craigslist as a write this, but they treated me with a cold, rigid, and condescending attitude that completely turned me off to their dealership. They made me feel stupid for assuming that a car listed for sale, would still be for sale. Don’t buy a car here, go next door to the Tesla dealership and inquire about one of their models. Their sales people were helpful, kind, charismatic, and i would much rather give them a commission than the people at the Volvo dealership, not to mention their cars are better anyway.

Somphong Phoummathep

The manager was insulting and did not want to deal. He just sit at his chair when the sales person gave him our offer. He looked at us in his high horse manner and said NO. He didn't even come back with a counter. He must think we were so down and out and dis not want give us any service. We said we are willing to pay cash. He didn't even come back with anything and just said bye. This is not the way to server your customer.

Chris Wood

Filipe Recch

Ken Tidwell

Courteous and efficient - very customer focused

Alex Siu L

Mario Rodriguez

The BEST treatment I've ever experienced on a car dealership. Sohee (Sales Consultant) and John (Finance Manager) were extremely welcoming, knowledgeable and professional. Transaction couldn't be any smoother and fast. 5 star service all the way to delivering the car all the way to SOMA in Downtown San Francisco the next day fully detailed and with a full tank of gas ! THANK YOU ONCE AGAIN !

Warshani Wijeratne

Amazing customer care. Really friendly staff.

Hari Kumar

Great service!

You Know

In the heart of Silicon Valley you'll get Volvo service that's overridden by McLaren management...

Noah shura

First off, what a great experience. This dealership was outstanding in every way. I was buying the new 2017 xc90 plug-in for my wife. I had been working with four dealerships trying to find just the right color combos and price. I knew in the first 5 minutes talking with Patrick that I had found the right place. Patrick answered 29 emails full of questions about this xc90. He made this transaction smooth, easy, and best of all FAST. If you’re looking for a Volvo call or stop by this place. You will not be disappointed. Thanks guys wife loves the new ride. Noah and family

Josie Castaneda

Marc Laza is exceptionally very helpful and pleased to work with.

Aaron Q

Sales associates at this dealership are excellent. They are patient and considerate for your needs. They really show sincerity to have your business.

Grace Batoon

I just had my car serviced here for the 75,000 miles maintenance for my XC90 V6 2005. I called several shops to get a quote for the maintenance, believe it or not Carlson Volvo in Palo Alto was cheaper so, I took my car there. But here is the catch, I then received a call from the service department and they told me that the car needs a repair for several things. I don't know anything much about car so I said OK, well I end up paying 4 times the amount of the original price, I end up paying $1,800.00. I'm so unhappy about it, this thing happened to me before (same thing, cheap when for quoting but somehow, once checked there's always something wrong with the car, or some repairs needed that doubles or triples the amount of the original quote. I seldom drive my car, I don't even put 800 miles a year. I asked if all the repairs are necessary and of course they said yes. Sigh.

Stan Baginskis

Cars

Jun Smith

This dealership is a thief and deceives customer.

Eduardo Llach

Great sales experience. Worked w/ Lyman and Edison to get a XC 90 T8 that I love. Didn't push me. Provided me with the information I needed to make a decision over a couple of weeks. Good price, paid fairly for my trade in.

Matthew Caldwell

I bought an used car from dealership they told me they fixed and repaired car I drove car home as soon as I got car home. The check engine light was on and they did not do the repair i contacted the dealership several times they wouldnt talk to me, straight up lied too me about repairs very shady dealership

Jose Figueroa

If you have a vehicle that isn't considered high end meaning all American vehicles worth under $60k don't bother because they can't make enough money on your trade in. Waste of 6hours of my Saturday. You should have asked if I had a cash offer but you didn't. I am sure there will be another Hellcat available for purchase and we won't get blown off.

Charles Vogl

Yesterday at 1:30 the sales manager lied to me twice about a required Takata airbag replacement completed on a pre-owned Acura. Only after I insisted for documentation did he admit the airbag had not even been ordered and would take 5 weeks to arrive once arranged with Acura. It appears he is willing to both lie and endanger customer safety to make a sale.

Raghuveer Shivaraj

Great staff and good experience at Volvo PaloAlto

Ashwin Pradhan

dawn ebert

David Ansel

Nihar Khedekar

Matter Does not

Bad car purchased experience! When we point out the defects on the used car, they said they will fix them. I'm not sure if they will keep their words, so I asked them write the defects we find out and write their promise. I also told them the bad experience previous I had in other dealer. They said they were not that dealer, they'll keep their words and admit what they wrote. But, once the vehicle is purchased, they didn't do anything on fixed the defects. I try to argue with the manager and the manager just yell to me saying that what do you want when you are buying a used vehicle. Their face is totally different just after you pay your vehicle. Besides, they were very very unprofessional about the license plate registration. They said the vehicle will keep using the old plates which in the trunk. I asked them can they send the request of new plate, they said that's California DMV policy, so they cannot process that. So I registered my vehicle in company, my apartment under the old plate number. But there is a new plate mail to me from DMV with a totally different plate number, I had to change all the number from all where I registered. Since I move to my new home a week after I did the purchase, I ask them if they can send request to DMV changing my address. They said yes but the plate is still mailing to my old address. I really doubt their performance in selling vehicle! In additional, they didn't even give a free oil change which is common for any vehicle purchased. So unless your dream vehicle only be available at their shop, I strongly do not recommend you go to Volvo Palo Alto buying the vehicle!

Edward Gan

Business Hours of Volvo Cars Palo Alto in California

SUNDAY
10AM–6PM
MONDAY
9AM–7PM
TUESDAY
9AM–7PM
WEDNESDAY
9AM–7PM
THURSDAY
9AM–7PM
FRIDAY
9AM–7PM
SATURDAY
9AM–6:30PM

PHONE & WEBPAGE

Volvo Cars Palo Alto en California
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