Reviews of Volvo Cars Marin (Car Concessionaire)

P Didymus

I wish there were more stars for this rating! Rick Wheeler & Thomas Harrison assisted me and my wife and they were both an absolute pleasure to deal with. I would highly recommend! the professionalism, simple straightforward nature of how they do business! (Lease is up in 2 months and you can be sure of where I am returning to lease the next one)

Frank Pizzo

I recently purchased a Volvo XC 40. My experience working with Jessica Roble at the Volvo Marin was exceptional. She was patient and very informed regarding the car and the features I was looking for. I was also trading in a car and that process was also handled very professionally. I highly recommend Jessica and very much appreciate her follow up with me after the purchase. A great experience all together!

thi Hu

Dealing with Joaquin at Volvo Marin has made me love the brand even more. Thank you Volvo Marin for making everything easy and fair.

Elisabeth Brownstein

Best service ever! Ask for Justin, he was able to answer all my questions quickly and accurately!

Lars Thorsen

Wesley is always genuine and honest and tells you like it is. Thanks Wesley!

Peter de Leon

Volvo Marine has helped get my family 2 cars already. Would like to do a special mention to Josh Salim. He has helped us with multiple cars for my family and we are extremely happy with the purchase. I don't usually write reviews but I felt like I should say something due to how helpful he was with us. He wasn't pushy, and he listened carefully to what we wanted. He came up with multiple options and what was really important to me was he gave us the option to choose with our decision. We were very comfortable and very respected with the way he treated us. He was also frank in terms of showing us what was the best option to buy the car that we wanted. In the end, all of this resulted in cars we love and are very satisfied with the purchase. He always checked back on us as well even months after the purchase to make sure we were ok and taken care of. I would extremely recommend Josh Salim as for someone to help with the purchase of a new or used car.

Becky Palacios

Was looking to purchase a Volvo XC 90 and Josh Salim helped answer all my questions. Very knowledgeable and helpful.

Yesenia Rascón

I bought a Volvo S60 from Josh and it was a fabulous experience. He is very knowledgeable and such an asset to your company. I got the highest quality of customer service. Thank you, Josh!

MiGueL LaGoS

Every time I take my car for service I always check the new Volvos and Jesus always willing show me around the new cars and answer all my questions he is knowledgeable about all type of cars ⭐⭐⭐⭐⭐

Elizabeth Dalch

Kristopher Antle was SO helpful! I was torn between two vehicles and he was so knowledgeable and helpful that I felt confident in my purchase when I got back to my home state. He was so friendly and easy to work with, I recommend him to anyone!

Gonzalo Sanchidrián

Amazing place to go if you know what you're going for! I went to take a look at the Jaguar F-type manual that they have there. Jesus was SUPER helpful, he answered all the questions that I had and more! He even went out his way to help me with figuring out what I needed. I will definitely be back for that car!

Adam Alford

Josh was incredible at helping me while I was in a bind that would ultimately rebuild my credit. No other dealer would touch me. He found an incredibly amazing vehicle to facilitate my family's needs at a great price. The value, transparency and service here is without competition. First dealership that shot it straight, no chase.

Zlaja Divjakinja

Justin helped me find a perfect SUV for my wife. He went beyond the call of duty to help us out and make sure the process goes smoothly. We will be back to purchase another vehicle from VCM. For the higher management: If you keep hiring more people like Justin who know how to interact with people, implement a seamless process, and have great communicational skills.

scott key

Helpful staff and techs have always done a good job on my daughter's car.

Steve Robey

Very friendly andhelpful

connie petersen

Justin Meyer was so helpful explaining details to me.

Christopher Hunsberger

Great experience. Jesus our salesperson was a pleasure to deal with. We higly recommend the professionalism, simple straightforward nature of how they do business.

Sean Sheikhan

Great service from Josh Salim.

Omar Medina

Great dealer, John in service is great to deal with.

Alysha Meyers

I test drive a used Volvo today. The salesperson, Jesus, was relaxed, kind and patient. He explained all the features well and didn't pressure me after the drive. I am still looking so I will not comment on the purchasing process in this review.

Kate Knickerbocker

This is for the service department, not sales. The bottom protective casing of the car (like a big sheet of plastic / fiberglass noise insulator) had come undone on a road trip. We brought it in for repair, and Volvo (shares shop with Land Rover) doesn’t have loaner cars. Audi, VW, and lots of other dealer shops do in Marin, so having to get a Lyft to a rental car place was an inconvenience. The repair was supposed to take a few days but a part was back ordered (not their fault, I get). After a week, I went to pick it up and en route got a text saying “your vehicle is with our quality wash team.” That was a bonus, and I was looking forward to a clean car. I arrived, paid, and the dirty car was brought around. I hadn’t expected a wash, but the fact that they said it was getting one and then to NOT have that done was a letdown. The worst was the next morning- driving up a hill, I heard the unmistakable sound of the protective casing dragging on the freeway. My husband figured out they either hadn’t used the right screws or hadn’t tightened them, and on a hot day he drove to meet me, get under the car himself, and space out the 3 (of 5) remaining screws so I could drive back to the shop without further damage. Of course, the repair shop was closed both Saturday and Sunday, so we didn’t use the car the rest of the weekend. Volvo fixed it when I brought it in Monday, but I am considering trading in my car for a different brand simply because of the awful service. A friend has a Land Rover and she too has also said the service shop is terrible, makes mistakes that she has to return so they can re-fix and also doesn’t understand why they don’t provide loaner cars.

BETT LAVELLE

Kudos to Volvo Marin for their attention to detail and outstanding customer service. I purchased a New XC90 and the process was one of the best car buying experiences ever. My first Volvo and I would say not my last. Lilly and John Beltran were friendly and responded to every question. They never said anything that they did not know but got the correct answer promptly. Different than the "I got all the answers" car salesperson. These guys are honest and very nice. I had a great experience and they exceeded my expectations. They earned the 5 stars.

Derrick Modesto

Bought a car from Joshua Salim. Very professional, knows his stuff and took very good care of us. Would buy again if the opportunity arises. Thanks!

Aaron Nievar

I didn't buy any thing but I had some help by this very nice young man. I think his name was Justin hes very tall and handsome and he made me feel welcome with all my questions. He really knew his stuff. When I'm ready to say yes to the dress(Car) I'll come back and ask for him ;)

Reed Skupny

This team is amazing! Bret, Jessica, and everyone there handled our car buying experience beautifully. We couldn’t be more thankful! Questions answered, solutions provided. You should definitely come here for your next car purchase!

Sam Reiter

Great experience purchasing a used Volvo from Jessica and the team at Volvo Marin. Jessica was knowledgeable and worked hard throughout the process to answer all of my many questions and make sure I felt good about the deal. Highly recommend

Dave Ritz

Justin is the man! Helped me very patiently. Answered all of my questions so that I could make the best decision for my family and I.

Stardette Hartley

Awesome

Paige Casamento

Great experience at Volvo Cars Marin. Thank you Wesley, Rosalinda, Douglas and Grant and the entire service team.

Joyce Rickenbrode

Originally, I had traveled to Volvo Marin for a different vehicle entirely. I traveled an hour to Marin because I had been pleased with the service I had received thus far while searching for the right vehicle. After test driving the intended vehicle, I had reservations due to the price and quality. I began to have the thought process that I would be better off buying new, and the Volvo caught my eye. The salesperson was initially patient during the experience. After I test drove the Volvo, I knew that was the vehicle I wanted. After going through the process, I was handed the keys, and that was it, the salesperson walked away. No introduction to the new vehicle, I was left in the parking lot to discover things on my own. I got into my new $40,000 vehicle and was not only disappointed with the handoff but had absolutely no idea where anything was in the vehicle. The discomfort was anxiety provoking, and the first drive in my new Volvo almost resulted in an accident. I wish the experience had been better. I fully expected a warmer introduction into my brand-new Volvo. Instead, I was given a cold hand off. Disappointing. Very disappointing.

Kevin Mac

I am updating my review based on the service this past week. I can say that once service was booked and car was dropped off they had clear updates on when service was going to be finished. The rest of theVolvo team (particular shout to female service rep who sent updates )showed me that Marin Volvo does care. -old We moved to area with two 2017 Volvo’s. Our first service with Marin was never completed. With a new issue popping up I called Marin Volvo for service. It is thursday and they said they could fit me in on Monday at the earliest. When I mentioned issue with previous service and asked to speak with manager to see if we can get in earlier - I am out of town dropping daughter at her school- I was put on hold. Another person from service team picked up and he could not care less what I was on hold for nor did he try to help - just said manager is not around and leave a voice mail. Great style Marin Volvo. Nothing like customer service and satisfaction.

Erin p

Had a Great time at Marin Volvo. Very nice place to buy and Service your Volvo. Very easy to deal with. Thanks to Joaquin Cerda I had a great time buying my new Volvo XC60. I will be coming back here for my next Volvo in a few years. Ask for Joaquin if your planning to buy a Volvo.

Wasim Qassim

Josh was great in sales. Easy process and easy to work with.

Roman Sheykhet

My wife and I have been bringing our cars to Volvo Cars Marin Service regularly for more than 15 years. Bill Moakley have been the main service advisor for us all these years. He has been excellent and very knowledgeable to make sure our cars in perfect operating condition. He always gives us very accurate estimates, schedules workload performed on time and the parts department always has all the parts needed. For years we received a loaner car for every major repair and a courtesy shuttle for the minor work or service. Our cars are washed and vacuumed thoroughly every time. Our experiences with Volvo Cars Marin Service have been consistently exceptional thanks to Adrian Rodriguez, Service manager and his excellent and professional team! Their hard work is one of the reasons we're loyal Volvo cars buyers.

Rachel Gail Gascon

I had a great experience working with Horacio Socarras and Chris Thomas. Horacio was very patient in answering my questions and helping me with the financing process. Chris helped seal the deal, explained and showed me everything I needed to know about the car I purchased. I am very satisfied with the customer service I experienced at Marin Luxury Cars/Volvo Marin. They surely deserve a positive recommendation to my members looking for luxury cars.

Greg Shumsky

Bill Moakley at service department has exceeded our expectations once again! He is the reason we use the dealership for servicing our car for the last 10 years. He provides personable excellent service and addresses all out needs. We have recommended the dealership to our friends several times already. Thanks, Bill!

Alexia Neves

I can’t say enough about the service I have received today from #volvocarsmarin My new Volvo malfunctioned on the Golden Gate Bridge and stalled last Saturday. I took it in to Volvo of Marin as it is the closest to me. They assessed and didn’t have an immediate fix as it was a new issue that surfaced. The tech line in Sweden would not have a fix for many weeks. I was nervous because I live in the country and have to drive on country roads when I leave town and there aren’t any service stations etc. Service Advisor Bill Moakley and Volvo Service Admin Yolanda were kind and helpful to get me into a temp loaner immediately. A couple of days later...The service manager Adrian after hearing about the diagnosis took immediate action and said he would work to buy my car back with the finance manager Michael Peter and put me in touch with John Beltran the sales manager. They made me feel that their priority was to keep me safe. They made it easy for me and then the gentleman sales consultant Jesus Maldonado was impeccable with his knowledge and ease with answering all my questions on the new vehicle and was a pleasure to work with. Additionally I’d like to acknowledge the team in Burlingame where I bought the first Volvo originally. General manager Mike Krewer was wonderful and easy to work with as was Cartier the finance manager. My friend Lisa the Controller for Putnam recommended Mike when I was looking for a new vehicle in October of 2017. I just wanted to say thank you to Volvo for the incredible staff, the amazing customer service that seems hard to come by these days and working with me for a happy resolution. I now feel safe and happy with my new xc90. If there is anything you can do to show these people appreciation for excellence, they all deserve it! Bravo #Volvo for going above and beyond not only for safety but for caring. I highly recommend this company people!

Djoesef K

If you want to see the best cars that most of us cannot afford, look no further. Volvos, Jaguars, and Land Rovers are parked here, one nicer than the other. I was just there for parts and certainly did not look like their usual clientele, but the staff were nevertheless very friendly and helpful. Will definitely return.

tina benberg

Justin Meyer was most helpful, informative. Nice to have professionalism in sales associate instead of pushy. Would highly recommend him.

Tom King

Grant Bos is the best has taken care of my wife's Volvo for years . Great to deal with someone you can trust.

Janet Carruthers

Justin Meyer is the person to talk to. He will make the car buying experience great.

Pablo Ramos

Ended up with all my questions answered! A great service!

Emanuele Pagani

Staff has been prepared but too aggressive on closing the deal...

J Ridley

Spoke with Rosalinda by phone and she was knowledgeable, patient and courteous while giving me some brilliant advice to the questions I was asking. Much appreciated!