You will be able to see the reviews of people who purchased the products and services of Visalia Kia (Car Concessionaire) in the area close to California.
At this moment the business has a score of 4.3 stars out of 5 and that rating was based on 120 reviews.
As you can read, the average score it has is very positive, and it's based on a large number of feddbacks, so we can say that the assessment is very credible. If people have bothered to value when they've done well with the business, is that it works.
As you know, we don't usually bother to set feddbacks when they are correct and we usually do it only if we've had a problem or incidence...
This Car Concessionaire is classified in the category of Kia dealer.
The staff was AMAZING! Mike Martinez was very nice and patient with me. They were very knowledgeable and answered everything about the contract. I went back today and asked them a question and they offered to wash my car. Thank you for the great customer service!
Easy purchase go talk to Mr. Terry.
Put in a credit app and spoke with the sales manager and asked to let me know if i was denied or approved. And he never called me back. Waste of time and a waste of a credit inquiry. Do yourself a favor and Go to Groppetti
Its okay
It's the worst place to get an oil change i was there for 3 hours for oil change and car wash that is what I paid for and no car wash i am so disappointed first they trick u in to buying the package for the oil change then they make.U wait for three hour what usually takes 20 minutes in other place
Always do a great job servicing my car
Ask for Bianca Torres as your referral . She is an online sales rep. and will get you an awesome deal
Mike Martinez was one of the best car salesman me and my family ever experienced today! He made everything so easy and was so down to earth. He had great customer service even though we did show up late. He was very patient and smiled and made us laugh alot of the time. The whole process was quick and easy we never felt confused. We definitely recommend kia visalia when your buying a new car!
First experience was great. Then they began to send me emails of course. A few months back I went in for recalls they couldn't complete the first time. I figured I'd get a quote on repairs while I was in. The service Manger came out to greet me. He clearly wasn't happy to be there on a weekend, which I received an email specifically promoting their new weekend hours. So I went and it didn't seem like they touched my car. I declined the complimentary car to not bother more than necessary. It was annoying to be treated like that after they solicited me.
If I could I'd give them a 0 star this is the SECOND time I attempt to do business with them and yet again they are not capable of doing so simple like a refund. Its been about a month I've been waiting for them to refund me for an oil change. Ridiculous, how long can this process be?? and no one ever bothers to call me back and update me!! I have to call and been calling almost every other week and still NOTHING. We will definitely be taking our business elsewhere.
Love this place everyone is super nice and the service center is great!
I went into Kia and Ally helped me. I went in already knowing what I wanted. She helped me get approved and we were out the door in no time. She also brought the car to me at my house! Ally was amazing! I would definitely recommend anyone to see her. She will get you the best deal possible! Remember to ask for ally! I absolutely love my 2014 Hyundai sonata! Thanks ally!
Drove up and was met with a friendly smile and shady little spot to park. Mike was very chill and professional, had a lot of knowledge and really just listened to what I was looking for. We test drove the car, along the way Mike was able to answer any Questions that I had about the car. Purchasing process was easy enough, I knew what I wanted and what made sense. There was not a lot of push back and at the end of the day I was happy with the outcome. Over all a very good experience. Thanks team and Mike!
What a great experience! Together Joseph and Gabriel made the purchase of my Mazda CX-5 easy!
Love the friendly staff and outstanding customer service! Albert was so awesome!! Thanks Visalia Kia!
They listened to what we wanted and what we were willing to pay. Showed us the vehicles that fit those categories. Very happy with the whole experiance. I will be back there for our next vehicle.
Wanted $115 to reprogram a remote for 2017 Kia Sorento... also not able to laser cut keys. Kia of Clovis can laser cut and cost about half as much to reprogram. Took car there with a radio problem... it is stopped malfunctioning half way there... said they needed video evidence. Guess they can’t trust our word even though we bought a $30,000 car
Very nice staff, waited quite a while but they provide delicious coffee and t.v. I gave a four star because upon exiting we scheduled another appointment but during the process the guy took 3 other calls and helped the enployees in the middle of scheduling us (we stood in front of him for an extra 13 min).
The best ever!!!
Today I bought my first car at Visalia Kia on Ben Maddox Way with Mike Martinez. Went in knowing what I wanted and I was helped right away. Thank you so much Mike! Amazing staff, they were super friendly and welcoming. Had an awesome experience! I am definitely going to refer this dealership to my friends and family!
Got a great lease deal here a couple years ago. The service while trying to get the paperwork done was great- could have been better but nothing notable worth complaining over. HOWEVER once they get you to sign the lease it's like you don't even exist. My dad left after all the paperwork was done. All we had to do was wait for the car to be cleaned and we could drive off. My boyfriend and I waited HOURS for this car to be done and not a single sales person interacted with us the entire time. It was as if people were going out of their way to ignore us. It was at least a three hour wait for the car to be cleaned. Of course, I was pretty anxious to just get out of there so I was watching for my car. I had driven it and knew exactly what it looked like. And then I saw it driving up so my boyfriend and I went outside to meet it. One of the service guys was driving it. To my surprise, he got out of the car with LUNCH. He had taken my car to McDonald's to GET LUNCH!!! In my brand new car!!!! He had french fries in his hand when he pulled up. He grabbed his food and drink and tried to laugh it off like he was hungry. Not knowing what to do, I laughed awkwardly. It had taken forever just to get the car cleaned and now this guy took it God knows how far away to get McDonalds, adding miles and dirtying it. I will forever be disappointed in Visalia Kia's service because of this moment. It doesn't matter how good the customer service is while trying to get the car if this is how they treat customers once the deal is done. Disgusting and disappointing. I'm hoping they can redeem themselves after the lease is up this month. I like driving a Kia and the cars are great. This was about three years ago so I'll change my rating if things go better this time.
Bought my car here and get my service done here. Great staff and a nice place to chill while they service my vehicle.
First time at Visalia Kia.. I usually go to Clovis... however was in desperate need of an AC diagnostic. And Clovis could not get me in soon. Called Visalia and spoke to Emilio. He got me in the same day. Approx an hour later from my appoint. Emilio came and asked me to go speak to the other mechanic (Juan) they were both very awesome! Let me know what was going on. They took care of the problem and fixed a break light as well. I will definitely start going to Visalia Kia. Thank you guys!!
Bought both my cars there 2016 Kia soul and 2018 Kia forte really good cars
Excellent customer service in the service department.
Big thanks to Joseph and Visalia Kia. He was able to make sure that we got the car we wanted at a price that we were comfortable with. If you are looking for a car and have not been to Visalia Kia then COME NOW. Nothing but smiles here. Thanks again Joseph.
never again
Gabriel made buying a new car very relaxing and enjoyable, I would recommend anybody to check out Kia Visalia!
Great people and great deals. Plus the coffee is to die for. I love the Vanilla Latte.
Went for a recall update and our car was running perfectly prior to the visit. After the recall update they informed us that our car was ready only for us to find out that when we turned it on it was now shaking. We complained about the shaking and they said we would have to bring it back in the next day because they were closing. We don't live in town and my husband had to take time off work in order to take the car in in the first place. Totally disappointmented with the customer service at this location.
Great service!
Great service, worth the drive to Visalia
I'm always happy to have my car serviced here. Always helpful to answer any questions I might have.
We bought a van from here because it was a great buy. It has a ton of options but one thing it doesn’t have even though the salesman promised me it has is Apple Car Play (we didn’t find out till after buying it that it didn’t). Wouldn’t be a big deal had we not wanted a vehicle with that option. Then when we were signing papers they couldn’t explain to me why there was a $6,000 fee on there that wasn’t labeled. Then I had to beg for a second key because why would I buy a $30,000 and then turn around and pay $500 for a second key. Long story short I will never buy from Visalia Kia again.
The bottom line is that they messed up my appointment and now I have to wait up to four hours. But still, they have friendly staff.
(Translated by Google) Bad, very bad (Original) Malo muy malo
Great people to work with!
Great service
I went in for a recall on my car. Everything was fine. I asked for an oil change , and to fix one of the brackets underneath my car which was hanging on a thin thread. Well oil change was done but my air filter was not changed nor the bracket fix. It took me 3 weeks to get an appointment for all of these request but yet not a complete service as requested. I guess i shouldnt complain i got a car wash
Joseph is a rock star. We came knowing what we wanted, but Joseph admitted they didn’t have what we wanted out front. But he knew there was one on the back lot waiting to get washed and prepped. He drove us out there and that was the one. We talked numbers, but I came back the following day. It was his day off, but he answered questions from home by text. A day or two later, we came back and he handled the entire project from start to finish. This Rio replaces my trade-in, which was 14 years old and at 160,000 plus. Kia makes a great product and Joseph has the experience to take care of the process.
Gabriel Helped Me & He Was Amazing !!!!!! Their Staff Is Wonderful They Really Go Above And Beyond To Help You Get In To The Car That You Want & Need Its Not Just About A Sale Its Genuine Care & Concern For You
Really quick, really easy. Thanks to my man Mike. Couldnt ask for better service thanks to him. Now I know next time, I know who to come to.
They have great cars at amazing prices. So many options to choose from
Visalia Kia & Joseph gave us an absolutely amazing car buying experience. As soon as we arrived we were greeted by Joseph. We knew what we wanted and he did everything to make sure we left with our brand new 2019 Kia Sorento. Joseph and his co-workers were very kind and determined to help us out. All in all we are super satisfied with our purchase and recommend Visalia Kia for your next car purchase. Thank you Visalia Kia
I have had good experiences at Visalia Kia. I purchased my car there last year and have taken my car there for oil changes since then and the service has been great!
Mike Martinez was amazing! This has been my fourth purchase from this location and there is a reason I won’t go anywhere else! I went in knowing what I wanted and he made it happen! Excellent service and followed up with me to answer all my questions I had after my purchase. He made everything quick and painless. Visalia Kia is amazing!
New GM new Visalia ♡
Mike Martinez help us with are brand new car very helpful.......Thanks Mike Martinez
Pick me up, oil change for $10 and free fire rotation. They got me
I am definitely one happy customer......
Went for oil change
Great experience with the whole team. Mike Martinez is very knowledgeable and a pleasure to work with! Thank you Visalia KIA!!
We met Mike Martinez while looking at the 2019 Optima. We own an 2006 Amanti, but it’s time to own a vehicle with new security features. Mike is an asset to the sales staff at Visalia KIA. Great customer service skills and enjoyed getting to know him. Manny was a great help also. We know our service experience will be excellent since we only allow Visalia KIA to service our Amanti from wipers to tires and everything in between. This will also be the case with out Optima.
I just purchased a 2020 Telluride from Mike Martinez at the Visalia Kia and its really nice good friendly staff good drinks and food. Thanks Mike Martinez for your help
The service was great and welcoming. The salemen were polite and very helpful. Definitely recommend this dealership!
Good people and friendly
Adrianna who runs the service dept is uncompented. Dropped the ball on replacing a tire we had under road hazard. Been 1 week and never Heard back from her. Ugh
Mike Martinez is the best thank you so much mike. Love love love our new Kia 2020 Telluride
Probably won't go there to lease or buy in the next 2 months. "Sales mgr." Was kinda aloof in his attitude. I had just left another dealership they spent about an 1 1/2 hrs with me , answered alot of questions. I was looking at a Dodge 1500 an a jeep Cherokee. This guy told me to come back when I'm ready an see what he can do later. .That won't happen
Bianca Torres took care of us, and couldn’t have asked for better service. Glad she was available to help us the day we needed her assistance. Would recommend to everyone. She made sure my wife left with answers, to the questions she had, as well as keeping me informed of what was going on. Best dealership.
They made us a fair deal, after quite a bit of negotiating. So far after two weeks, we really like our certified pre-owned Kia.
Big Thank you to Albert Ruiz for helping us out with the purchase of our New Car. If your looking to buy a car I recommend Visalia Kia and Albert Ruiz awesome customer service.
Helpful
There quick with there appts
excellent sales team. Very surprised at the quality of the inventory. I leased a KIA Soul
Longest oil change in my life. Been waiting for 2 hours and instead of giving me an update they kept saying my car is about to be washed. Everyone who arrived after me has left before me. And now it turns out they been waiting for the filter. Now I have to wait some more. The car never got washed
Visalia kia is an amazing place to get a new car. The staff is super helpful and nice. So happy with my new kia soul. Thank you Mike Martinez.
This has been my service department since I bought my Sol in 2017. Always friendly, always helpful and professional. Free coffee and WiFi all together make the experience here pleasant. Hard to find pleasant these days.
Ask for Matthew if you want to be treated well and get a great deal.
Always a pleasant experience with my KIA guys! Very helpful and just a joy to do business with as they go beyond the maintenance aspect but the customer service connection as well. Best dealership out there...way to go Visalia KIA !
Hoffman is the Man this Kia has never let me down!
A big thanks to your sales associate Mike Martinez. We recently bought a used Jeep Grand Cherokee from Visalia Kia. Even though the auto was an off brand for Kia, Mike was very knowledgeable about Jeeps and walked us through its features and amenities like a pro. He met us both days with a smile and lots of patience. He stood out among the many dealers we came across in our car search. Pam
Mike Martinez was great to work with, very nice and honest. Mike Helped us get the best car for my family.
They do a good job.
They worked with me and i was happy with my Kia
Professional crew in and out without any problems
I'm very pleased with the service
i went to this business to explore the option of buying a vehicle upon arrival i was greeted by mike martinez he is so friendly he showed us options we would like after speaking and listening to me he is very knowledgeable about the vehicles on their lot he never once told me he did not know something when i asked questions he never offered any empty promises to me or fabricated any truths he made sure i was comfortable in his office and with my car buying experience i have explored other dealerships in the past and have never had such a positive experience i am very pleased that i chose to make my vehicle purchase at visallia kia and am delighted that i got to work with mike martinez thank you kia for a great buying experience
Love the free coffee and popcorn
Nice staff and knowledgeable.
First time buying a car at Kia, and would definitely buy from them again. When we walked in we were greeted by Matt Villanueva who is awesome!! Instead of showing us cars and taking us for test drives in cars we couldn’t afford, he actually got to know us learned what we were looking for and what we liked. Then he checked what we could get approved for and took us for a test drive. This way we fell in love with the car we actually got! They went above and beyond for us! Thank you Matt and your amazing finance team for getting me my Optima!!!!
They always take great care of me!!
Today's visit there at Kia in Visalia was amazing wonderful people Adriana Macias was excellent and explained everything to us that was going to be done today and for the other workers they all answered any questions and help me with the questions with other issues I had their great place
Want to give a big THANK YOU to Mike Martinez at Visalia Kia. My family and i went in wanting a family vehicle with lots of space and a budget in mind. Thats exactly what we went home in. We were not pressured in any commitments and in the end we left very happy. Glad to report, that a week later we are very satisfied with our new set of wheels. Thank you Visalia Kia Staff and Mike Martinez!
Thank you so much Mike Martinez