Reviews of Paso Robles Kia (Car Concessionaire)

Don Wilson

It's a dealer, with a good stock of new and used cars and friendly and helpful staff. The only downside is, like many dealerships, the service department tends to want to up-sell services beyond those you went in for.

Christine Moser

Great service. I have bought two vehicles here over the past 15 years and I am pleased with the service and any repairs needed. Honest and trustworthy. They care about the clients and strive for good service to maintain their client base as well as growth by reputation.

Gary Phelps

They sell only used Kias

Richard Le Vine

Took a long time to make my decision. Sales person Timbo Thomas and entire rest of staff were very patient and helpful. All questions were answered with a great deal of appreciated patience.

jeffrey Lachance

There waiting area is clean and the clerks are very helpful.

Cameo Robinett

We will be returning next time we purchase a vehicle. Staff is great!

Crystal Harris

Really tried to guilt me into buying a service there when I went in for recals on the car LOL. But they cleaned it which was nice, and gave my daughter a cookie

Susan Bearce

Best shop ever. Treated me like a queen! I will go back.

Anthoney Hopper

Their service department for oil changes has always been kind and courteous. There are snacks in the waiting lounge. $35 (with coupon) for an oil change and multi point inspection throughout the vehicle. I would give them 5 stars, but the only downfall is that they take an hour to an hour and 10 minutes for your oil change. I know my Automotive stuff, and they are always very honest and don't lie to me about needing fluids, and filters.......just like the lies they feed me at a place that rhymes with Liffy Jube.

Kathy Edwards

had oil changed and they are friendly they don't push you to get more stuff than what you ask for. They have coupons in local coupon packets and I am all for saving a buck.

Rick Bognuda

Sales guys (Jordon and Darrel) were pleasant and well informed. Tried to make a sale even though we informed them we were researching, yet did it without being overbearing or pushy. They listened excellently. We have been to 5-6 dealers in last two weeks and this rates at the among the top shopping of our experiance. Rick and Penny Nipomo

Mary Slagle

Just bought a 2017 Kia Niro and the entire experience was perfection. best car buying experience ever! Jim is a treasure as a salesman- professional, considerate, and he even had the car detailed and put in a full tank of gas! The finance department was so helpful and honest, and I will be a fan of this dealership for years to come!

Darryl Jackson

Always a Happy place to be. Very friendly staff .

Susan Smit

There service department was the best

Alissa Purdom

If I could give zeros stars I would. I went in for an oil change and was told it would take an hour. Two hours later and I'm finally getting my car back, only to find a big oil hand print on my steering wheel, oil all over my steering wheel and engine compartment, as well as oily foot prints on my light tan floor boards. Seeing as I was already late to prior obligations I cleaned it myself and left. When I called 30 minutes later to speak to a manager about it I got nothing but a rude unhelpful attitude (which I had witnessed being given to another customer waiting at the same time as I complaining about the wait). Highly unsatisfied and will not be returning.

adrienne castaneda

They are awsome!!!!Great Customer Service..

Roger Lackey

The sales person there very nice and very Knowledgeable of their product

Terrell Fortnet

I needed a new radiator for my car. They checked it out, fixed it, and I was back on the road. I was heading home to Fresno. What a great staff. I will be back to buy a car there. I love good customer service and that is definitely the place to go. Thanks Kia and the service department.

Cody Coulter

Best experience ever the salesman are not pushy they take their time and pick the right car for you even if the right car is with Kia they made my experience worth it they are very respectful of your time I recommend people come here to get their next vehicle

Mayme Edwards

Very good and thorough service. Reasonable pricing also.

Honu 79

Christopher McCoy misled me saying that he was willing to match a price found at another dealership. Once I arrived at the dealership I was informed that the price I was given over the phone was for a base model as opposed to the model I was led to believe I was coming into see. I was lied to about my qualifications for financing. When I confronted him on these issues, he chalked it up to a misunderstanding on my part. All of the sales tactics used were straight out of the salesman handbook. Beware

Jackie Duran

Friendly, speedy and extremely professional!

Sean Slo

Only dealer left on the planet that marks up the price from the MSRP. Run just don't walk away from these clowns.

Mike Wobrock

The service center has been revamped, much better time management. We'll see if it stays that way.

Alison Rupe

Worked well with my budget, family friendly, and no pressure

Randy Mullen

Very friendly, informative,and honest. Would come back again.

Bryan Maldonado

Got a good deal hear on a brand new Kia Nero and I love it 50mpg

tomdux .

I stopped in without an appointment to ask about a recall letter. Nick, the service mgr, took my information, and saw I drove over an hour to get there, got my car in directly. I got 2 recalls done with a free car wash! Friendly with a great attitude. I couldn't be more pleased with the way I was treated.

Taylor Sues

They handled recall issue I would never use them for basic maintenance several years ago they cheated out of substance all amount of money I would never trust them

Good Luck

RUUUUUNNNNNNNN!!!!!!!!!!!! I wish I had the option to give this place 0 stars!!! I just made the worst purchase of my life! From the sales, to the finance, to the service technicians - this place is a JOKE!!! I am a single mom barely making it and needed a RELIABLE car. ALL three cars that I drove from their lot made very strange noises and ALL of the brakes seemed BAD. The day that I was there I was on my way to Fresno, I completely felt that my time was wasted on PURPOSE because they knew I did not want to be stranded with two small children in the piece of junk that I drove in with. I was re-assured numerous times by both the sales and finance reps that the vehicle I finally chose had been THOROUGHLY INSPECTED. I was the last person leaving the lot at 8pm and immediately heard CLUNKING as I turned onto Theater Dr. on my way to Hwy 46. Although the sales rep convinced me that the brakes only felt strange because I wasn't used to driving a van, I began to realize that the BRAKES WERE NOT FINE at all. The next day I spoke with the dealership and let them know what was going on and they said they would look at it but could ASSURE me that nothing was wrong. I am feeling totally screwed at this point. I bought the van on Friday, Returned from Fresno on Sunday, they picked up the van on Monday to have their service department inspect. The service manager called on Tuesday advising they would not charge me for the diagnosis (OH GEE THANK YOU) and they found that the struts were bad, the brake pads needed to be replaced, and the rotors were warped. He told me that this was not the case when they sold the car to me!!! ARE YOU FREAKING KIDDING ME!!! SO in that two days I caused the rotors to warp!!! They claimed that this was not a safety issue when they sold the car to me so they were not obligated to fix it. The Sales Manager stated he would split the bill with me (WHAT A GUY, They seriously wanted me to pay for this B.S.) because the Car was sold "AS IS" so that means I'm SCREWED!! When I called they told me the total was $186.00 plus tax but when I picked it up the total was $240. with no detailing being done or the Rust Spot being repaired. For those extras to now be done I would need to bring it back yet again. According to the notes on the receipt stating every little thing wrong with the van and they are implying that they were all created (including the RUST SPOT) during the three days that I had the vehicle. I gave them a mouthful when I went to pick up the P.O.S. they sold me. Then as I am driving away THERE IS NOW A BRAND NEW SOUND!!! SERIOUSLY!!! There was no way I was going to have them work on it any further, they already tapped out all of my funds. I can't even look at this stupid van anymore. I had a mechanic look at it and he told me it was the shocks. WOW, the gift that just keeps taking!!! I thought that if I bought a used vehicle at a dealership I would be better off because they wouldn't sell a lemon. Unfortunately I was wrong. DON’T BUY HERE!!! RUN THE OTHER WAY AND DON'T LOOK BACK!!! I hope they get inspected for selling cars like this, it needs to end! No one should have to dump money into a vehicle they just bought from a dealership for $10,000 out the door!!! RIDICULOUS!!!

Glenn Mckee

Good little reliable cars

brian Brumley

Got my car fixed in record time

Bonnie McPeters

Much happier with new ownership.

James Robinson

I purchased my KIA from a dealership owned by a personal friend...The service was superb of course...I didn't expect the quality of service to equal that of the original dealership...I was pleasantly surprised to find the same excellent quality of service at SLBKIA. Can I give them 6 stars?

Rammy Aburashed

DO NOT GO HERE!! Highly recommend staying away from this poorly ran business. We went in for auto start issues and left with tire/airbag issues. Employees were laughing in the background about us asking them to fix the issues they've caused. We spoke with the manager, Tina. I'm shocked she is the one in charge. Poor service skills along with horrible attitude to resolve any issues(especially caused by her employees). This is the third visit due to their negligence. I will NEVER come here again.

Ty Cook

Friendly and courteous. I got a good deal.

Tina Maria

Thought they fixed a recall , my valve stems are still leaking air. Not happy. Go somewhere else.

Sandra Azzari

They were very helpful and experienced.

lynne robinett

Fantastic service, the entire staff is great and E.B. is exceptional. I usually dread going to service centers and having to wait around, etc. I was offered a shuttle to go shopping, the repairs were finished on time, my car was washed and vacuumed. Highly recommend this dealership!!!

jorge soto

Great customer service.

Angelica Priscella Ramentas

Amazing experience. Chris was very communicative and was very considerate to the fact we drove from Fresno. When we got there our car was detailed and washed and ready for our test drive. This was the first time my husband and I bought a new car and they made the process so easy. Definitely recommend !!

Shelby Orlick

We have always had great experiences here. Daryl is amazing at his job! We love everyone here. Everyone is always very friendly and there to help us with whatever it is we need. I recently bought my 2015 forte here and I still love it. Always 100% satisfied. The Shelbys!

Jaime Nordlund

Okay so I have a 2016 Kio Rio I had a crack in my air condenser according to my mechanic, he suggested to take it to the Dealer and see if it would under warranty. So I did,I brought it in and the guy at the counter( his name was Nick, I think) helped me he was pleasant, nice, cordial etc. Had me sign for $75 charge if it was not found to be under warranty, it only took about 45 min. and he asked me to come out the garage area to actually see the problem and guess what??? Since it was deemed to be an outside influence( in this case a rock) possibly coming in and hitting the condenser and cracking it, it was NOT under warranty, of course, right? Just my luck

Janice Jones

Great place to get a used car

G S

I received a call about an ad on Craigslist. The person said he could offer to buy the car close to my asking price. I came down as instructed with my car and waited while they inspected and drove the car. Now comes the bull ****. They don't use blue book. Instead the average auction prices. Wasted my time low balling with bull story of value. Went to Mccarthy wholesale and they wrote me a check on the spot for $ 2100.00 more. Blue book showed 2-3 thousand dollars more then Kia offered. Do yourself a favor. Go to Mccarthy's first. No bull there. Don't trust these people.The service department is dishonest also. My parents did an oil change on there VW. The picked up the car and driving home the lower engine shield fell down on the freeway. Loud scary noise. The service manager said my parents ripped it off hitting something. She lied because all the plastic tabs were there and non factory hardware was installed. Sheet metal screws threaded into metric threaded brackets. Total hack job!!!! She is a stupid liar. Run far away from these people.

ruben gutierrez

Bought my 2013 sorento from Darryl. Best experience ever. Took my trade in put a small down payment and my monthly payment was what I wanted. Recommend this to everbody. I normally buy my cars from s. Cali but no more

Macka Million

Very friendly staff they weren't pushy they helped me get in the right car and made sure it was the car I wanted I would definitely reccomend this car dealer to anybody looking for a kia!

Christy Lundgren

Too frustrated today to write a consise evaluation. Switching dealerships for service.

Karl Klaesius

Had my Optima serviced here. Work was performed as described, on time, at the price quoted. And they washed the car!

Heather Craig

Everyone there treated us wonderfully. Definite two thumbs up! Got a great deal on our Niro plug-in and love it!

Bertie Godwin

Easy to talk to, no distractions, listened to what I had to say and did their best to accommodate me . Thanks for all your help and interest, Jack.

Kari Krieger

We bought our 4th Kia from them because they treat us right and fairly. Always there to help with whatever they can and always have the best sales team and service dept.

matthew read

Car buying is not my favourite thing by any stretch of anyone's imagination however if you have to do it this is the place to go. Having been told by Paso Ford that they were offering me the best possible price on a Ford Explorer and then finding the same vehicle on the internet for $2,000 less and having failed to get any reply from their sales manager we moved on and found a great deal at Paso Robles Kia, goodbye Paso Ford, 3 purchased and getting all our vehicles serviced there for 5 years you are now dead to us. Suggest you change your slogan you are Not The Peoples Choice.

Rochelle cdeBaca

I had an appointment, but they were taking people with out an appointment, wich set me back a half our. I also ordered a part never got a call back on or a call back on my recall. Not good customer service.

Bill Cody

Wasn't impressed, they missed out on a sale

Judith Lane

Friendly staff service great

cambria person Hayes

Jennifer was wonderful and she wasn't pushy and just to make sure it was the car for us, they let us take it home for the night, the paper work went quick too.

Jerry Smith

This place is ridiculous! They blow rainbows up your ass, have you sign the paperwork just to call you in a couple days to have you return to fill out new paperwork because you never got the warranty that they had promised, they will charge you $1100 for a warranty that was promised from day one free of charge. I just got a call 2 months later saying they need the car back to get it smogged due to complications with the title, this outfit should be shut down!

Gary Brouhard

Very friendly very good service

Jill P

Service was wonderful.We really appreciate Nicks attentiveness!

Wendi McCashen

Wow Joe Starbuck, I would think to save face you would make the call and not expect a disgruntled customer to call you. You are apparently aware of the situation by calling Diane out by name. If this is how you handle situations, you are weak.

Joseph Solomon

Tina in the parts division misled me regarding a roof rack. I ordered the rack online however she did not tell me there was a restocking fee if the rack did not fit our needs. When I return the rack I was charged a substantial restocking fee. I love my Kia however would never recommend San Luis Bay Kia parts to anybody

Mannie Guerrero

FAKE ADVERTISING

David Canales

Went in for a smog and was there for nearly a HR and a half. A bit too long for that kind of service in my opinion.

David Phillips

Great crew, comfortable settings, Fair deals and an outstanding finance department. If you need a new car ask for Timbo

Jim Robinson

Fast as promised...

GABRIELA OSORIO

Compramos un auto con ellos. Muy buena atencion. Muy atentos, cordiales. Seguramente seguiremos con ellos para futuras compras.

Shellie Barhite

Honestly the best car buying experience I've ever had! I did my homework before going in, and Jack Cook helped me seal the deal. Low pressure sale and no upselling. I look forward to working with this dealership in the coming years.

Mike Labriola

Service department is first-rate, friendly and professional. Shuttle drivers drive very safely. I've taken vehicles twice for service and will continue to do so.

Eduardo Mariscal

Great service.

Maui Jam

Friendly, professional, wonderful, best deals, best people. Great waiting area. They have clean bathrooms. They wash your car everytime they service it. Love love love them

Meka Morones

Shawn was amazing with an assist from Jennifer they help me get into a perfect fit for my needs. He worked with me on everything I told him what my pros and cons were and he went ABOVE AND WAYYYY BEYOND to help me I’m so glad that you were there never any doubt you are amazing thank you guys soooo much for all you do.

Jeremy Jordan

Great place to find out sell a car! Friendly staff and management! Service department is AMAZING!

Lavell Everett

went in for service several times and they did not look at the issues i told them about except one . they didnt tell me that the person who owned the car before me wore down the tires all the way to the wire or cord that was in the tire , my car didnt come with a manual, they didnt explain to me how to use the car, long story short , i believe they're just after my money. i am not satisfied at all and i will jot be returning at all

Jude Contreras

I went in so nervous however my salesman Timbo was very cool, and friendly, also very positive. He calmed my nerves and listened to exactly what I was looking for. Was in shock when I left because I had been offered such a great deal I couldn't pass on. Those guys took care of me and got me exactly what I needed. My experience so far has been excellent. They feel like family. And I am so happy driving my new car!!!

Tony Cornett

Not sure what happened 2 years ago, but I had the best buying experience in my 61 years just recently. Salesman Kevin R., the sales manager and finance manager were A+ No pressure at all, told them what I wanted and they met my needs. Friendly atmosphere and saw no issues. I'd go back in a heartbeat. In my opinion it's experiences like mine that usually reflect why a dealership has been in business as long as they have been. Kudos for a stress free and great experience!