Reviews of Car Pros Kia Glendale (Car Concessionaire)

Vic Karanfilian

Know your clients. Instead of lying constantly to get someone to come into the dealership just state you cant give numbers over the phone or txt or email. Wasted my time for no reason.

Tanya

I been calling for the past 2 days leaving messages and no call back. Simple question. Its unfortunate that I have to drive to the dealership to ask a simple question. The customer services is horrible. I regret purchasing a vehicle from this place.

Tahembi Laksmi

I wish I bought my car from this dealership. They always help me when my car needs it. Kia Cerritos dealership was where I leased my car but I have not received consistent good service since I leased the car from them in 2015. Go to Glendale Kia if you want a good deal and excellent customer service. Don't make the mistake I did.

Jacki Williams-Jones

Although we did not end up purchasing a car, we were very happy with Joseph. He gave us all the information and found several cars that we liked. Thanks Car Pros Kia Glendale!

gabby lopez

By far the most excellent customer service yet received. Thank you Ray for being so efficient and exceptional at what you do! Love how prompt my car services always turn out to be and for answering all my questions. Ray is the person to got to at Kia Service Department!!!

Andrew Hong

Excellent, No Pressure Sales, Peter Bae was very detail on explaining the entire process, Honest people.. !! Happy customers. ^_^

V J

The entire service department is ran by a very knowledgeable superwizer that exceeds every customer's expectation . Raymond is the best superwizer that leads the operations .One of a kind in the industry

TRex Havok

Thanks KIA of Glendale for the best deal. I got a good rebate on my my new 2016 Kia Optima EX Hybrid. I love this car. It's a good decision to deal with you guy's and specially to Sam Shin who help me to all my questions. A very nice guy and friendly. Hope we make business again in the future. ---God Bless KIA--- Rex

J. Andino

Outstanding customer service provided by Sales Representative Vivian Hernandez and Finance Manager Carmina. Very positive atmosphere up to the point they make you feel like a loved Family member. We strongly recommend buying your next new or certified vehicle at Car Pros Kia of Glendale CA. All and each of the Personnel members are very Friendly, Professional, Positive attitude and determine on providing you with The Best Customer experience, service to accomplish your Satisfaction.

Estelle Plasencia

They will put you in what you cant afford& have you thinking you could & try to get a lease any way they can maintenance very good could be betterif your in the12000 bracket orbetter your ok & 650 score

Cathy Pope

We have been going here for almost 2 years now. The service department is super honest and upfront. Very helpful. It's more expensive than other mom and pop shops because it's a dealer, but I always know I'm taken care of. Car maintenance is stressful enough.

A C

Poor customer service when I called today to ask a question and see if they had availability to do an oil change. I felt I was a burden with my question. I decided not to go there and give them my service.

omar lopez

After having a horrible experience at Covina Kia, I came to Glendale and it was the complete opposite. not only did they have more color and vehicle options but the customer service was way better. They gave me a better deal than the other dealership and me and my family left happy and with a brand new car. All thanks to Karmina.

mike g

04.01 they emailed the offers. 04/03/ came to the dealership and I was told that offer is not REAL! But they can find a " good deal" anyway.They showed me Kia niro LX edition ( the same car they had promoted) and promised to pay all my reaming bills and all fees to my current leasing company. I was late for work and they tricked me into buying FE edition. ( I was positive I was buying LX model). More over, I received $600 bill from my leasing company with the termination fees. When I emailed the financial director my concern., first, they ignored,then I emailed him that I am ready to complain to BBB, only after that the financial director called me and promised to fix the issue. They just ignored me again and one week I had to come to the dealership again and finally was told that I have to read the contract and they are not responsible for my fees. So be careful! don't trust their words, they have have only dollar sign instead of brain and they don't know what integrity is . The good things: I've already saved two relatives from that dealership .

Alex Seth

Came here to look at some Kia Souls, Mo greeted me immediately and was super patient and knowledgeable about the car. He explained everything twice to me because I kept asking and never got annoyed at me. For a first time buyer, Mo made this process very comfortable for me and my girlfriend.

Brian Park

If I could put zero stars I would. I bought a 2013 Kia Forte from this location in 2015 and right off the bat they screwed me with the interest rate that I was pre-approved for. They came to me a few days after I had already used the car to have me sign new docs saying that the previous bank had not approved my loan so I ended up getting ripped off. Fast forward a few years and my car gets totaled so I called numerous times to get a copy of my original loan docs to file my GAP claim. I left a bunch of messages, tried calling at all times of the day and NO ONE ANSWERS THEIR PHONES!!!! No call back nothing. Their internet sales guy was more responsive to me. DO NOT BUY FROM THIS DEALERSHIP OR YOU'LL REGRET IT. Lost both my business and my parents.

Michael Eagle

Very efficient. Waiting room is a nice size.

sarah sura

Hi everyone-- Mo-P was very sweet, helpful, and patient when I went to in to lease a Kia Forte. I ended up getting a Nero which was more expensive but Mo worked with me to find a deal that fit my budget. Recommend working with him.

Sandy Hubbard

I've read a number of reviews from others on this site, and they seem concerning. Not sure why these experiences vary so much from mine, so I thought I should write mine up because it's very different than the negative ones I saw. My story: I went physically to 2 Kia dealerships (one being Galpin), and emailed 2 additional Kia dealerships. I told them what I was looking for and how much I wanted to pay. One of them told me they did not have the vehicle at all in SoCal (which I knew was wrong because I had just test driven it elsewhere). One supplied me pricing on a lower model than what I was looking for, and it was substantially more money than I said I had wanted to pay. Two on the same model...again, much higher pricing. One of them came with a sunroof which I didn't want. One of them never followed up with me after I test drove the car there. Another raised the price after we discussed it. I was getting ready to go back to BMW (my previous leased vehicle) to see if I could get a better deal than what they were offering me, when Chris Z. at this dealership contacted me. I told him I didn't think I could do a deal with Kia based on my previous experiences with the other 4 dealers. He asked me to let him try. He was able to get a car traded from his dealership to another to get the one I wanted... in just 24 hours. The paperwork was completed in less than 45 minutes, and they stayed late to accommodate my late arrival. They did not hard sell me on any package. They did not include more features in the car than I desired. (They did also tell me that the first oil change would be free, even though I didn't buy that service package. I'll let you know when the time comes if I have trouble with that.) Altogether it was one of the best experiences I've had....the kia is my 4th lease, and I had previously owned 5 vehicles over the years. If you're in the market for a car, call Chris. I can't speak for any of the other salespeople, but I do know that he worked very hard to get me the deal--and the car--I was looking for.

Dale Deffenbaugh

Car Pros Kia Glendale does a great job supporting a great line of vehicles. we had a great lease experience led by Mo P-Hesari and backed by the entire team. We look forward to a long relationship with a great team!

Michael Jones

The oil job was bad .oil all over new engine.

Faheem Ahmad

Great staff - I had the pleasure to meet Jack who helped me make decision on leasing a car. He is a very kind, and caring person. He helped expedite the whole process including car insurance. I got KIA FORTE 2019. So for it's an amazing car! I would def recommend going to Jack if you are planning on getting a Kia.

Camara Blount

We have purchased had serviced all of our 6 vehicles at Car Pros Kia Glendale for the past 10 years and have always had an excellent experience. Specifically, the site service manager and our now dear friend, Ray, has always taken care of our family with the utmost care and professionalism. Ray and his staff provide timely service, accomadate our schedule whenever necessary, never turn us down, and offer us the best deals we have ever seen on purchases and automotive service, going above and beyond to provide us and all their customers a hassle-free experience. Ray and his team have gone so far as to drive us to a nearby restaurant as we waited for our cars to be serviced, then picked us up once the repairs were finished. Ray and his staff provide the customer with a clear explanation of any automotive work needed without loopholes, fine print, or tacked-on expenses. They work to provide affordable car service to their customers. They are organized and proactive in reaching out to their customers when it comes to annual services, new car specials, and customer incentives. The Glendale site is also well furnished, clean, and customer friendly, offering free popcorn and drinks in their lobby, and even jackets for their customers on cold days. We consider the Glendale Car Pros Kia team as family and highly reccomend their service to all who are looking for a trusting auto dealership.

siete yan

Service was so fast oil change so happy

Kevin Maynard

The WORST car dealer in Los Angeles. Completely unethical. Always charge you for repairs. Always find something more wrong than you thought. Scammers. Shysters. Once you are on their email they never stop. I got rid of my Kia lease eight months ago and they still won’t get off their butts and take me off their call and email lists. Avoid them at all costs.

Patrick Cadigan

This place is trash. They hung up on me 3 times then when I asked a question about lease terms on my vehicle they said "I can't help you right now I'm with a customer." I literally had to say "I AM A CUSTOMER. YOU ARE ALSO WITH ONE RIGHT NOW."

Raphael Paris

They gave me an amazing deal on my car and had great service.

Gabriela Alcala

Had a call from Chris. He said he would be able to help in lowering my payments ! Went in and came out unhappy lol he waisted my time! Talking about i need a down payment and my credit isnt to good they tryi g to raise my monthly payment lol... oh no im ok now ill work on my self and try again some other time! He could have told me this over the phone! you will need a down payment since we are doing lease to buy now!

Jossy Gam

Loved this place. Vivian gave me a great service with purchasing my vehicle. Made everything seem so easy and was out of there so fast and with a new car. Thank you! I highly recommend this place.

Bob Jones

Horrible service all around from sales to service, they don’t want to help you unless you have perfect credit, they especially need new people in service, one of the guys tried to tell me my transmission wasn’t slipping while in reverse and it definitely was, all they care about is there money for themselves, actually better yet I’ve took rn my car in there for a small service and left my wallet in the car and “someone” bought 5 “50” dollars Palm Springs day spa cards with them , then they will cash them in or give them to they’re ugly wife but I’m not joking , you’re probably reading this thinking I’m crazy but I’m not writing all this for no reason it happened and back to the transmission a manager specialist came and instantly said I need a new transmission, HORIBLE HORRIBLE SERVICE GO ELSE NOT GLENDALE .!!!!!

Nune Gezalian

Went last week to get a new lease and was helped instantly and wonderfully by Abraham who made sure I got the right car for me no matter how long it took. Got a great deal on the car and was able to sign the papers and drive off with my new lease with no problem, will definitely return for my next lease!

heal and soul yoga

I got a pretty good deal. They are aggressive about getting a deal done but they will get it done when no one else will.

Barbara Leckie

I can't praise Car Pros Kia Glendale highly enough for their customer service. I last bought a car 13 years ago and so was a bit uneasy about buying a new car - cars have changed so much. But the Car Pros team I worked with,Tod, Viviana, Tony and Yassir made the process easy and understandable. Overall, an excellent experience.

Sovan Mukherji

Chris Zakharyan at Glendale Kia made our buying experience very easy and enjoyable ! Chris spent considerable time with us during test driving, answering all our questions, even following up with some of the requests the days after the vehicle purchase without any hesitation. We had a awesome time with Chris. Thanks Chris Sobhan Mukherji

Noah D

Small location took a long time for regular service, staff was cool......very laid back

Taylor Coleman

First let me start by saying Sako is AMAZING! Being a young girl who knows nothing about cars, being taken advantage of at shops is all too familiar. THEY WILL NEVER DO THAT TO YOU HERE. It’s obvious that Sako cares about each customer and makes sure they leave happier than they came in. This was the best experience I’ve ever had with a car shop or dealership. Thank you so much!

Richard Garcia

Went in for some complimentary update from the factory. Brought it here everyone was pretty nice. The waiting room was a little bit out of stock of the complimentary items for waiting customers. Not a big deal. Nobody told me my car was ready I had to go ask myself.

Kaylene Clark

Amazing service and wonderful staff. Thank you Alex in Service dept, & Craig the parts cashier for all your patience as well as your assistance.

Daniil Rulin

Great selection. Super pushy sales

Edgar cortez

Kept my car for a month saying it needed a motor supposedly. Another month goes by according the staff they some how ordered the wrong one. 3 months later they returned the car supposedly fix but a week later I have take it back it wasn't working right, according to them it needed sparkplugs. "But they changed the motor "

Write Everything

Now I know why they call them CAR PROS. Jose Rivera is the real deal Kia Car Pro- he was extremely knowledgeable about a car I had researched for months before purchase. He even knew a few tips and tricks that I wasn't aware of. He was direct with our discussions online, and when I came in to complete the deal, he stuck to what was promised on line. Kia's are great cars and the Niro may be the top winner of them all. In the end, the car plus a good dealer like Jose made it a good car buying experience.

Andre M

2018 Kia optima, irresponsible and disrespectful car and customer service.

Sandra Marchena

Stellar service! The best of the best!

Gustavo Gil

Went to the Service Center and the attention was horrible! do not come back ever!

Sunkissed Moto

Wow. Word of advice, go ANYWHERE else. Customer service is nonexistent. From purchasing my car here a year ago, to now trying to reach someone to get documents sent over for a gap insurance claim. If you do buy from these guys, do not buy anything from their finance department because you will never get a hold of them. Seriously. I called the finance department numerous times in the last two weeks to no avail, left 2 voicemails in the last week to the finance department and NO ONE ever got back to me. I left a voicemail to Chris who I later found out is in charge of taking care of gap claims, also never bothered returning my call. Finally spoke with a manager Kevin, who didn't seem all to surprised I've been trying to reach them for the last two weeks for some simple documents. He had someone from finance reach out to me finally, no one could offer any explanation or excuse as for why no ones returned my calls. No way to run a business, and no way to treat a customer you sold a car too who just got notified their car is totaled Looks like I'll be purchasing a new car elsewhere. Coming from someone who's worked in customer service for a long time and worked in management for a dealership myself, this place is an absolute joke. UPDATE: My gap insurance claim went through, gap only paid a portion of the claim due to the fact the first payment for gap was not made within 45 days as per the contract. Guess what? The dealership had a deal going on where you don't have to make your first payment for the first 90 days. Guess who not only failed to mention I need to make my gap payment within 45 days in order to abide by the contact, but didn't even give me the full gap contract to review and give me the chance to figure this out for myself? This dealership. Oh and when I finally was able to get a hold of finance and the person who sold me the contract-RASHIM. He said "I had no idea the 45 day clause was even in the contract. I've never heard of this before." Rashim sold me on something he had no idea about? And now I have to come up with the difference to pay my lein holder because of his error? His response was to call my gap insurance and that it shouldn't be an issue. Utter bull. Thanks for giving me the run around. SHADY PEOPLE avoid this place like the PLAGUE!

Guillaume Etienne

Luis went above and beyond. I showed up on Saturday during Labor Day weekend - it was incredibly busy but almost immediately Luis was there to talk about what I wanted and showed me my options. He helped me navigate the buying process clearly and easily without any pressure, and after deciding on the model I wanted - he helped me get a good deal within my budget on the car I wanted. To top it all off, I didn’t have my own insurance and Luis went above and beyond to help me personally get coverage (on an incredibly hot and busy day no less). This isn’t the kind of service you would expect at a major dealership, or even at a smaller dealership. 10/10 would recommend.

Jonathan Thompson

Horrible customer service as a company......I have been to many different dealerships in my years of driving cars. This is the worse by far! Absolutely no customer service in the service department . I stood for almost 10 mins at the desk with 4 people working it before anyone said anything...looked or even thought to see what I wanted. I complained to the salesman that sold me the car and he was unapologetic....infact he didnt even inquire what my issues were. He instead chose to accuse me of being rude to the service department when he wasn't even there...its laughable. Clearly he was protecting his coworkers. I proudly give kia car pros 1 out 5 stars. It's really unfortunate that this particular salesman decided to handle this situation the way he did because I was soo happy with him with my purchase. Soo sad... but not really...I'm paying 23,000 dollars for a car....I deserve more and expect more than what is being given. Hope someone takes this place and has a revamping in the customer service department. Ship out the bad and bring in the good. Good vibrations...happy people and excellent customer service PERIOD!:) love and blessings

Norma Cruz

I got a new car kia niro 0 miles but at 6800 miles broken down. I really disappoint with the service.

Eric Bare

I don't know if I ever buy a car from them again but service is good

Fabrice Harel-Canada

These guys will say anything to sell you a car. Due to some bureaucratic nonsense, they said the warranty on my brand new car bought on 10/2/18 would only have 11 months warranty because they registered the start date of the warranty as 11/30/17. I accepted that nonsense when I bought it, but now, about 7 months later, I come in for a brake light that went out and they say it's not covered under warranty. The sales guy says bulbs are never covered even if I still had the warranty and the repair tech (who is a nice guy) says that it definitely would be covered but Kia won't pay for it because of the warranty expiration. Avoid these shady people and buy somewhere else. Update: The repair tech was a really nice guy and I appreciated his kindness which contributed to making a really unpleasant situation a lot better.

Roger hollander

This is the sixth Kia Optima we have leased. Obviously we must like the car and the service and the deals offered. This is the second Kia we have leased from Car pros Kia Glendale. Arvin Javadvernians, our salesman on our first lease, was so outstanding, that we could only consider him to handle our second lease, And, true to form he again was outstanding and I drove away completely satisfied, not only with the Kia, but the expert and professional attitude of Mr. Javadvernians. I highly recommend him for any future dealings with Kia. he is personable, and very knowledgeable. Thank you. Sincerely, R. Hollander, MD

Horacio Gosparini

I have owned Kia vehicles for many many years, and I have been to many Kia dealerships for service. This is by far the most efficient and with the best costumer service. Sam you are the best.

zareh beglarian

Bought 4 cars from this location . Very happy before last week I wont buy jack S**T any more .

Rohan Chopra

Before discovering Car Pros KIA, my family and I had already been to three different auto dealers and had been disappointed with what they called "savings". I was on a specific budget and required a certain amount of space in order to accommodate my family and after doing some research found an option at Car Pros. As soon as I arrived I was taken care of by Karen, who was AMAZING. Based on our conversations, she showed us the car we saw online and was very interested in our feedback after we had an opportunity to see it. When I expressed that my family and I actually needed more space and wished we had another option, she didn't let us walk away dissatisfied. Karen took the time to discuss other options within our budget with her boss. He also came out and listened to what we needed and what we could manage. In short, we left very happy and amazed with the service and our new car! Talk with Karen Castillo, she'll take care of you.

Kalina Iovcheva

Highly recommend the internet sales team at KIA Glendale. Andy and Ray were very attentive and informative. They were very trough on following up with me about the exact vehicle I was looking for. I had specific budget to work with. I also wanted KIA Sportage in the most difficult to find color and trim combination. During my search I spoke to 7-8 different KIA dealers. From all of them, KIA Glendale team was the most professional and flexible with pricing.

Kt Donohue

They put us in a new car great hussle on their part to get it done.

Byron Martinez.

Great no questions ask

Diana Pineda

I went for a. regular servive one of the brakes back ligth wasn't working and the person in cherge of my service told me that he don't want to do it because take time really???so when Will be possible.

Liz salazar

They don't know how to fix hybrid car and they just the light for the engine and they say they fix it . The mechanic is not good in this place...

World Paz

Joseph was a great sales guy, really worked hard to make a deal happen, and they're selection is amazing!

Alexandria Gardiner

I bought a used car from this dealership last week. Tom assisted me with sales and Arvin for all the financing and paperwork. Car buying is not generally fun and we did wait several hours to get through the whole process, as expected. The online price was lower than the price listed on the vehicle but they gave me the online price with no problem. Every person I interacted with was friendly and professional. They said they “detailed” my car for me but the inside of the car was dirty and didn’t look like it had been touched. I feel like I was treated fairly and the deal I received was fair. I’m happy with my experience and purchase overall.

Angelique Soliz

One of the best experiences buying a car!! Gabby was attentive from the very first contact on the phone, then meeting her, and all the way to the end of driving off the lot in my new car. Along the way Andy was really helping with getting us the loan and making sure I was happy with the deal and again as I drove off in my car. Mussa, was very efficient in getting the contract signed and us out the door. Couldn't have asked for a better team to get me through the car buying process. Thank you!!

jason Jung

He was extremely positive and gave me a good payment deal. I called him back because I had questions and he replied in a very friendly manner. If anyone wants to lease a car, I really recommend you to go to him.

Nvart Balabanyan

The worst dealership in the world! Warning to all who want honesty and even a simple phone call returned.... stay away! They don’t hold their end of the bargain but all they care about is selling you a car. The issue didn’t get resolved and even the Kia Consumer Affairs wasn’t able to get in contact with them and didn’t solve my issue. Regret going here and wish no one goes through what I did.

Mario Zavala

The best Kia service center in L.A., I've never had an issue with them, excellent and timely service.

John K

Buyer beware. Leasing a car through these guys is pretty much the stereotypical Kia circus experience. Try asking for a selling price...they hardly discount the MSRP Money factor?...not given RV? not given. Meanwhile, these numbers are freely given by other dealerships since the later 2 are set by Kia You will do better to go to a competing Kia dealership for your new car.

Jose Perez

Great customer service!! Our family owns a Kia Sorento that we got back in December 2009. This guys have always taken care of any services that the car has needed with the most outstanding results. We always feel welcome and like our needs are their #1 priority. This guys really care for their customers and our vehicles. Keep up the great work guys!!!

Marcello Altieri

Don’t trust those sellers they are the worst offering deals on the phone and ask for double when you are ready to sign a lease. Scammers just like the $309 deal on telluride on internet which is almost $600 at the dealer.

Michael Lou

Pushy salesmen, and dealership service typically don't offer the most competitive prices out there. But Alex @ Service is attentive and addresses my vehicles needs, and I appreciate it...

James Pugh

Been doing business with Glendale Kia since they were on San Fernando Road great people great service

haim tahar

Worst experience buying a car!! Would not recommend this dealership to an enemy! Try to sneak things into the contract and hope you dont notice! Very unethical! Dont trust them with your business

Ivo Cristante

I had a good experience with Car Pros Kia of Glendale. Saeed Hajij helped me with politeness and courtesy. He was knowledgeable answering all my questions. I feel I got the best deal possible and I plan to go back there when my lease with this vehicle is up.

kevin mcdonnagh

In and out really quickly Alex is the go to guy

Jorge Garcia

The sells persons are what you call rats, money hungry, when they can not sell they bring in the manager to convince you, all they care is about selling you a car and getting commission, DO NOT FALL FOR THIER TRICKS!!! A 10,000 car can end up costing 2x as more, with there financial charges ETC! if they can’t sell a car they either LOWER the monthly payment but with higher interest on purpose.

Atena Nosrati

This was my first time at this dealership and I had the best and easiest experience. Joseph Farhat was my Sales person. He is amazing. He is the best sales rep I have ever seen through out my whole life. I found him online through the dealership website. He put too much effort for helping me finding the best deal and what I was looking. We communicate through email and call and he was really professional and fast at doing that. That was how he got the deal and the sale. I can tell everyone in this dealership was nice, professional and really friendly. Buy I have to mention that if you are going there JUST ask for Joseph. He is the BESTTTTT. He will give you the best deal and put so much effort to make you happy. I got my Sportage 2020 and I am so happy for his service.

David Beebe

Experience was going well until we got handed off to some guy who kept talking to us in a condescending manner and wasted our time until the point we walked out.

Leo Mascareno

Horrible customer service from “manager” Todd and sales person Nick. I will be going to another Kia dealer. Rude and unprofessional service. I hope all companies cut the middle man and move to and online buying experience with no haggle prices. Update: I received the price and deal i asked for at Kia of Carson. Friendly professional customer service.

Mike Dugom

It is vary and so halo to every work are thare

Patricia H

Wonderful experience and friendly staff. Salesman called us back to match our original budget and we left the lot with a car! Paperwork did not take an awful amount of time either. Overall good experience (for a first time buyer)

Tasha Collins Pollard

I had such a great experience. I got the car i wanted in the color I wanted all at an affordable price. Elias was so helpful and i did not have to wait all day for approval. I was told when I purchased my forte to make 18 payments on time and come back and drive off in a new car. I did just that and drove away in a 2019 Sportage! Thank you Car Pros Kia Glendale for keeping your word.

Silvia Gomez

never had a better car buying experience, we received an internet quote from Kevin, made an appointment to go in, went in, met Tony, they showed us the car, the price was exactly what was quoted (best price after shopping around) they didn't try and sell anything else, went to the finance office, the gentleman explained everything, signed the papers and our car was pulled up and Tony showed us a few things and answered any questions. I would give them 10 stars if I could. We would certainly return!

Eldar Malca

I was very satisfied and had a wonderful experience with Karen Castillo!! She was able to offer me the best deal for Kia Niro Touring from all other Kia dealerships in the area. She kept her word regarding the terms that were agreed over the phone. She was very knowledgeable, professional, quick and the whole process was smooth and pleasant! I will definitely recommend my friends about her! Than you Karen!

Dick Beck

Great service experience. I bought my car at a different car pros and it came with the free life time oil changes. I was worried I was going to have to have my paperwork etc and prove I should get a free oil change but it wasn't like that at all. I pulled up, was greeted, my info taken down and told it would be done in an hour. Went to walk the galleria for a bit, and sure enough an hour later it was done. Signed the paper work, no charge at all, no upsell, just me driving into the night with fresh oil. Props to car pros for the smooth experience.

Patrick Huh

Bought a CPO Kia Sedona with Gary a couple weeks ago. He was a very good sales person. Super nice and friendly. Great at communication and following up. Was really sweet with our kids too. Test drive went well and car was in good shape. He got the deal done fast and we were on our way. Would definitely recommend him to friends/family in the future!

Juan Diaz

Very nice place I'm so happy with my Optima

justin walker

Called multiple times to confirm and guarantee a price. When I got there they raised it by $5000. The manager tried to bully me into the offer by saying I "don't deserve" what "deal" they're giving me. That manager could not have been more rude demanding I sit down and listen to them try and cheat me.

Carlos Rubio

Very pushy customer service - went to get my car serviced and just checked out .... they were trying to make out my car being in bad shape when all I needed was to switch out a new air filter. If you’re not great with cars or the lingo they will take advantage of you. I left after 15 minutes of hearing the horrible sales pitches and knowledge.

s

WORST customer service EVER! I bought my KIA at Glendale but cannot seem to get to service department today to save my life! I called FIVE times beginning at 2:37 pm today and was hung up on FIVE different times. Calls answered by two different females with accents... It is now 2:50 pm. I will now make my service appointment with KIA North Hills!

Lorenzo Mazzè

Tom was very helpful. Definitely recommended

Robert Smith

Very friendly this location is very busy on Saturday but was able to get a fair deal Tony from internet sales was great

Anthony LA

OMG, customer service was amazing. Saco, was so helpful and friendly on the phone with me. They move quickly at car pros KIA Glendale

SoCal Indo

Had a great experience leasing an all new 2019 KIA Forte from this dealer. They’ve honored the deal we agreed over the phone and it was a smooth transaction! Please ask for Elias and Tony and thank the GM Mohamed for giving us a great deal but most of all excellent customer service!!!!

Rick Fowler

I had a great experience shopping here. Stephanie and Fred helped me pick out a beautiful new Stinger (honestly it's astounding how far Kia has come in the last 15 years) and as a salesman myself I really appreciated how genuine they were and how easy they made everything. I would take anyone I know to look for a car here! I can't speak to the quality of the service department but I'll make sure to update my review when I take my new baby in for service.

George Derohanes

Great experience with our sales person. Gave us good guidance when we asked questions regarding related purchase issues. Can't be more satisfied.

Jeff Guevara

We went to this location knowing that they had great reviews and also with the intention to buy a new van for our family. No one pressured us or forced us into it , a gentleman approached once we looked at him his name is Hobie and showed incredible customer service by letting us see the cars that we wanted to buy or lease , once we had decided what we wanted , he got it ready so we could drive it and it was a great drive . After all that we told him that we wanted to talk numbers and payment options . It was a good process because at first we didn't qualify alone but he looked for ways to help us , giving us options and making sure that we got the car we Wanted. Also when it came to the down payment he worked with us , we offered a certain amount and when financing came back with offers he insisted on staying on the amount we offered that he would have financing work with us so we didn't have to give more down payment . After a few hours he got us the deal we wanted and we left with a brand new car. Thank you car pros of Glendale and thank you Hobie ..

Deckie G

Ok... so... you are buying a car... you have to remember a few things... its one of the most stressful things you will do... its annoying and exciting at the same time... usually ends up draining any will you had left to live... but... we all know that going in... its also the staffs job to sell you a car... thats what they do... thats why we dont like them. :).. but hey.. they have a job to do.They will do all they can to get tou driving out in a new car from their lot. When you understand that and go in with that mind set, these guys are not the worst... yea.. they will push a car on you.. again that's their job... but you dont have to buy.. you are already accepting that you will be bent over and taken for a ride... thats what happens when we go into a car dealership... but YOU DONT HAVE TO BUY... I bought a new KIA SPORTAGE I went in for a used one.. but the one they had I decided not to buy.. and yes they TALKED me into buying a new one.. but it came owith SOME of my terms.. I didn't get totally taken for... but it was not something I initially went in for... all that aside.. I dealt with Elias.. and he was pretty respectful of my needs and pushy but not obnoxious ... We all know they ended up with the best deal... they sell my used car for more that they gave me and they made a profit on the new car... again something we all know... I have been buying cars for decades.. if you are under pressure walk out... dont stay.. I think out of all the dealerships I have dealt with.. these are on par with the good ones.. again your experience may differ than mine.. they lose a star for the wait time.. I was there for hours.. but they actually went to another dealership to get the car I wanted... all i can hope for now is some good post buying customer service...w e will see . I am giving the stars out of overall experience... not the feeling you get when buying a car.. because those feelings are not good.. they never are.

Cathy Kelley

Car Pros has been consistent in excellence in its Service Department. We couldn't be happier. Thank you, KIA.

MIKEL PADILLA

Simply the best!!!! I would highly recommend shopping for your next car or SUV at car pros Kia Glendale... Great sales team easy-going outstanding experience..my sales person "JOHN ANSARI" really went to bat for me.. As I got best deal I could ever imagine. The SUV of my dreams I'm incredibly satisfied.!!! thank you car pros Kia Glendale...

Dr U

These guys think they are still in the 90s, "dealing" as if customers are clueless. They see dishonesty, and all the sales tricks as part of the business. I am sure it still works for them, but this kind of dealership is on its last legs. Information is available to everyone at this age, so do your research as a customer. Otherwise, you would probably think you are getting a "great deal", and give a 5 star review here.

Valerie Thorne

Worst buying experience. Had agreed on a price by phone with Sale person "Felix" a week prior and confirmed the day I was going to drive the 1.5 hours to get there. ALhambra Kia was offering the same vehicle for $100 less, but I didn't think the extra money was worth the drive. Wanted to show up, sign the papers, and leave. Didn't work out that way.... We arrived and were told Felix was busy, but the sale manager "Tom" would help us. I told him the vehicle was a Optima S (white), which they had 7 or 8 posted on their web with that exact model, color, and pricing. I didn't ask for any additional deals or better pricing. He provided a price $3,000 higher than the agreed price. I explained he forgot the dealer reduction in price of $3,100 and he explained he sells these vehicle for $5,000 over the MSRP. What???!!! are you on drugs? These vehicles are on the way out for the 2020 models and all dealers are selling then about $3000 below MSRP and also Kia was offering $4,000 off this vehicle. I explained to "Tom" that I had an agreed price around $23,000 out the door. He then told me that "Felix" should be fired for offering the vehicle for this price. We walked out at this time, what a scam, but saw Felix standing in the parking lot. Felix was told of what was said and had us return to get the vehicle at the agreed price. We were told the vehicle we were purchasing (last with the sunroof) was not "that" vehicle listed on the web. I showed him the advertised price, and was then told it was not for the "white:" optima. I showed him 6 adds listed that exact vehicle and color and again were in the process of walking out. He then stated if he could get the price advertised would I get the vehicle, which I agreed. Over two hours there and going through the scam process again, we got the vehicle for the advertised price. Felix wasn't fired...go figure. The only positive experience was signing the papers, which was quick, after waiting over an hour. You can decide if you want to buy or not from this dealer, but I will never go back there again.

Shahen S

Nick is awesome! This is my 2nd Kia lease, we also leased one for my wife and one for my dad. Always professional cordial, knowledgeable and very friendly. Nick has gone above and beyond to accommodate our needs and has provided nothing short of excellent service. Also a shout out to Andy as well. Great team of salesmen at Car pros Glendale. Thank you.

Sandra S

There literally are not enough “characters “ to give the full rundown of what happened here. In short I was told it was a “ done deal” and the car was mine with secured financing. Several days later I’m told more information is needed for the bank. Interesting because I was told everything was “done” and I had financing the day I took the car, got insurance on it, and signed the contract. Todd, in financing, threatened to “repossess the car AND then you WONT get your down payment back AND I will charge you the lot fees.” Fast fact. After he told me more was needed for the bank, told me “either you provide bank statements or bring it back. It’s that simple “ I wanted nothing to do with them after the multiple lies told so really that’s all he needed to say because it was obvious the type of establishment this is. The night I brought the car back I got home with a letter on my doorstep stating the sale was rescinded due to inability to get financing. Not only that but the letter was dated for TWO DAYS before the conversation. Huh. Odd because according to him I had the car financed and “the car is yours ma’am” was stated by the man who did the contract signing with me. This letter stated my down payment was available at their office for pick up. I asked for it, have been told it would be there the next day despite the letter that stated it was there and now have been told “5 business days.” Absolute liars. Even better is I was told to disregard the letter. Fyi their BBB rating is an F with 17 complaints filed in 3 years many of them left unanswered by the dealership.

thomas kim

Great dealership.

Nikolay Filyushkin

I would give them -5 if I could Just bunch of lying and cheating bustards Don’t believe anything they say - they gonna change the price, try to add some options you never discussed and so on The worst experience ever!!!

K L

Staff was great. I took my car in for a tail light repair and found out my breaks were nearly gone. Thanks Raymond for the speedy and informative services and Carlos for giving me a ride to enterprise.

madison machart

make sure to read your contract VERY closely!!! they will try to sneak more additional fees that I have never even heard of and manipulate the numbers & pretend it was an honest mistake. They try to gain your trust and then manipulate the numbers differently than you agreed on and hope you don’t see it when it’s time to sign Definitely would never recommend them even to my worst enemy!

Danielle Arellanes

I am happy with my Kia Forte and the price I got for it. Gary and Nick were helpful.

Vinay Somashekar

These are the worst sales guys i ever met. They asked me to come down by promising a better deal than which we talked a day before. I told them before that i do not want to waste time of both, But after going there, they just started talking nonsense and wasted my sunday.

Behrang Abadi

Worked out a fair deal with Chris (who was very accommodating) over text message, picked up the car with no hassle shortly thereafter. Very nice dealership to work with.

Sam Xaypraseuth

I took my car to kia of Alhambra several time for oil change and complain about the humming noise. They told me there us nothing wrong with my car. The cause was my tires. After new set of tires, same excuse. Noise came from my tire. I ask for them to go for an extend test drive with me. They told me they are too busy for that. They will also going to charge me for Diagnostic. After several complain, they told me, for customer satisfaction, they replace the front bearing for me. ( I believed KIA of USA contact them) That still didn't resolved my humming issue. Deal directly with Kis of USA. Finally, took my car to Car pro at Glendal. They replaced the left bearing, still didn't resolve the issue,, second attempt with car pro, they were really busy, but they willing to go for an extend test drive with me, as long as it took, They were able to pin point the problem and my car was fix. Car pro will be my place to go to for all my service from now on. People are friendly, doesn't matter how busy they are, they will put in that extra effort, to make sure you issue is done right. As for KIA of Alhambra, total of 50,000 mile and several complain. They weren't able to fix the issue. Just find excuse not to fix your car. Car Pro Of Glendale (KIA) all the way. Thanks Car pro.. my car was fix by a real certified technician.

Michelle Moon

This is the most terrible dealer shop I ever had in my life. I have dealt with Honda, Kia, Hyundai, Toyota for my personal car or company use. This place seems kind of nice at the beginning, then once you decide to buy a car, then they treat you like a thing that they want to pass it as soon as possible. They speak way too fast and not kind and not responsible. I changed my car 6 months before my lease ends. Kia was supposed to pay for it and charge me for a new car. They did not charge the right amount. I had to visit again to correct that. They said they will send a check and will receive within 7 days. I waited over 22 days and I got a call there is a late fee for my car payment. There was a no way to get a help from Kia to arrange this correctly. Again when I called to figure this out, there is no kindness and care. I called the bank to talk. No representative can help me. I feel so frustrated about Kia. This company needs huge reflection about customer care and especially their accounting management is one of the worst company I ever experienced.

Matt Hoverman

We purchased a used 2009 Kia Rio from a friend who had regularly taken the car for service at Car Pros, so she recommended we continue the practice. We are so happy we did! They've done a great, responsible, quick and fair job each time we've brought it in for oil change or other mechanical issues. A few weeks ago, we decided to buy a 2nd car - a 2019 Kia Soul plus - and, going through an auto broker, found ourselves back at Car Pros (for the best price). We worked with Peter Bae - who couldn't have been more helpful, responsive and knowledgeable. SO happy with our new car and the service! HIGHLY recommend.

Alfred Ramirez

Defines Negative Car Sales Sterotypes

Jonny Helgren

Shady repair customer service. Went to get my oil and filter replaced. 40 minutes after dropping off I’m told my car won’t start and I need a new battery which they said they’d be happy to do for $150. Have not had a single battery problem in 4 years. When I came back I demanded going into the lot with the mechanic before he jumped it. SURPRISE it started right up. Shady shady shady

Ted Twyman

Beware of spot loan scam. The way Kia scams customers is you pick out a car you like, you agree on down payment and terms, you drive away and think you just bought a car. A few days go by, you get a call from Kia saying that the loan fell through and they ask you to bring the car back, reselect a different car and pay more. They put you in a bind. The reason they do this is so they can ask for a bigger down payment. So After all this with a huge Cash down payment the second car (truck) they sell me breaks down on the freeway. I'll never again make the mistake of buying a car from a Kia dealership. Kia does not care about the customer, they only want as much of your money as they can squeeze out of you. At the time the car I was replacing got totaled in a wreck after another drive ran a red light so I needed a car. Kia also uses low priced bait cars which oddly enough have a higher down payment than a car more than twice the price. It's all a trick. The best ways to buy a car are 1. Buy from an individual and pay it off all at once. 2. Get preapproved for a car loan from your bank or another lender before you buy. Dealerships, especially Kia are not on your side. I bought my current car from an individual for less than the down payment from Kia.

Jody Nathan

I am getting no help from the Glendale staff. I know what I want just need to make a deal. The staff doesnt seem motivated to offer service past a simple. "No, we dont have that car."

Chris Anderson

These guys are real professionals. I started initially talking with people at Kia downtown LA but they're not trustworthy and overcharge. I got great treatment at Car Pros Kia Glendale, Saco in the service dept was great! This place is definitely going to be where I go for service and future business.

Omar Zerpa

Had a great experience buying a car here. Tom K, was communicative through the process, was very knowledgeable about the product, and recommended the best car according to my needs. I will recommend to friends and family, and will definitely shop here for a new car.

Isaiah Kuhle

Called about airbag light and they did not help me.

Nariman M. Gabay

First: I was assured multiply times that should I lease a car, my car will be dropped of at my house Immediately after-not at the end of the night of at an unknown time! -later on I had to pay for Uber/waste 2 hours of my day and come get my car myself. Second: the sale associate-Mr. A.S- FALSLY and repeatedly told my there are no floor mats in any cars and only the Service has them. Therefore, I have to come back again the day after-durning my work hours-to pick them up. But after I confronted him and brought it to his manager's attention, he told Mr. S to get it from another car. Which I even suggested at first but Mr. S. insisted there are not any. Third: I spent close to an hour and half dealing with a sales associate but right when we were about to reach a deal Mr. S suddenly cut in and started all over again so I had to waste another 2 hours reaching the same deal. My recommendation, go to another dealer if you have a choice. There aren't any Kia dealerships in S.F so I had to go there!

Edward Cimini

Oscar deserves an "Oscar" for best car salesman in the Los Angeles area. We purchased a 2018 Kia Niro at Car Pros Kia Glendale last week, largely because of Oscar Galindo's professional handling of the entire transaction. We bought a great car at a fair price, and we have Oscar to thank!

Merelin Barrios

I love this place, they listen to what you want and find a way to work with it. I did a walk in for an oil change, it was fast and easy thank you Glendale Kia Pros Cars

Berenice Giannini

We had multiple calls with sales people and mangers. Agreed on a car and a price. They convinced us they could get all the paperwork done before close. We left West LA around 8:15, arrived before 9pm close time. We waited for about an hour and when they were finally ready the price had almost doubled. When I said to the sales person you guaranteed a price on the phone she had a blank stare and blamed her manager. Needless to say we left completely angry and disappointed.

Violet Buenrostro

Best Sales Person Experience! Really Impressed!! Ask for Karmina Cervantes you won't be disappointed!!

Priscilla Rojas

This review is on the service department. I only go to this service department even having one closer to me in Alhambra (don't go there for service btw they're horrible). I have been going to this service center since purchasing my first Kia in 2010. I am now an owner of my third Kia and still taken care of just as great. Adrian is usually who helps me but Alex is great too. They never pressure you to do anything but they give you the facts to maintain your car. Always welcomed and greeted with friendliness and professionalism by those two there's no need to look further if you're looking for a place to take your car. Clean lobby waiting area with free WiFi, TV, and some snacks.

Savannah luvv

This is the most horrible dealership. I would not recommend doing business with these people. These people have the worst customer service and while I was there I saw a very unhappy customer come in complaining about things that were snuck in on their contract. Another customer approached me outside basically stating the same thing. I don't believe I saw a single happy customer but I did see a frightened customer sitting at a desk doing the Foursquare. I'm pretty sure they left along with myself when just in 10 minutes to very unhappy customers came in complaining of the same situation. I would definitely recommend going to another Kia. The unprofessionalism starts with management and trickles down heal to each of the employees they whisper a lot and all have the same intentions basically to take advantage of every customer and make as much money as possible.

Desi Wilson

This place was very pleasant didn't think it would be but it was Alex stood out he was great

Martin M

Do NOT buy from them. I went with my wife and child. Took us about 30min to find the car we wanted. Then, it took us about 8 hours to buy it and, THE WORSE WE PART, is that I left without knowing how much the car costed in total, including the loan, they wouldn't tell us!! To explain: When I asked the salesman what the total cost would have been, he told us that the finance person would have given us the full picture. A reasonable answer. When I got to the finance person, not only he kept taking really fast and throwing all sorts of technical words to us about payments, fees, this ad that, but when I asked clearly, "so in total, how much will it cost us?" His answer was (I'm quoting) "the salesman should have told you. If you want you can go back to him and sort it out but you will lose your place in line and will have to restart from scratch." It had been over 7 hours (most of which we spent waiting around for no reason whatsoever..) my wife was exhausted, my 1 and a half year old was going out of his mind, what do you think I said? They are a bunch of crooks trained to take advantage of you however they can. In the "free time" the salesman also spent a good 20 min telling us how perfect his record was, to please give him a good review. It should be called Crooks Pros Kia Glendale.

Garo Karakoulian

If you want bad service, go to this dealership because they are the best at providing bad customer service. Today was my first time ever going to this dealership. My intention was to buy a Kia Stinger. Before going, u called and confirmed they had the Stinger available and that I could test drive it. So I drove 42 miles from my home all the way to this dealership only to be told that I cannot test drive the Stinger unless they run a credit application in advance. Really??? You couldn’t tell me this in advance? And worst part was they didn’t care. They are all unprofessional and they don’t care to accommodate. I really had the intent to drive off with the Stinger today, but I walked away because of their unprofessional attitude. Do yourself a favor and stay away from this place. This bad review is well deserved. Word of advice to management: train your staff to provide better customer service and to be truthful over the phone.

Brezilelizabeth

This was hands down the EASIEST car buying experience I have encountered. Gary D from internet sales was lovely to work with and got me everything I wanted. Would recommend to anyone!

Matt Loerzel

This dealer will sell you a car that will start on fire. They don't care. Don't buy from them!

Henry Alvarado

The people behind the desk are not helpful. The car sales men are more helpful then the ones behind the counter. I know that customer service is the key for returning customers. My experience was half and half. Customer service should be all around not just on pushing on selling cars. I been trying to resolve an issues and been waiting IN the store fod help with a certain department... its just pain not even calling the main line helps.

Kevin Demata

So they sold me a car for 24,000 . 2weeks later I get the car statement its says they Sold me The Car for 29,000 that's 5000 they Added without my knowledge be careful !!!!!! If u got money to give away go to kia Glendale The customer service was Good Just The Dealing was Horrible they give a price there and a different in yo Statement

Annette Castellon

The service is ok, but nothing is covered under the warranty! It's a shame to have to pay for it every month and when the time comes for service it's an arm and a leg! And nothing is included. The minimum service is $550 might be low to some ppl but for me this a lot of money. I dont appreciate that this is not advised prior to making an appointment. Not a happy girl right now.

Doina Stanescu

Very professional. Alex, the manager that help me was very nice and patient to answer my questions. Very busy and that makes the wait a little long but all together was a pleasant experience. I regret i bought my car from Galpin Kia and not from them. For sure i would have get a better price and more honest and competent service

Kayla Nadel-LaMotta

JACK IS A TRUE GEM OF A HUMAN. Now I can't imagine getting a first ever car from anyone else, we are so lucky to have worked with him. Truly can't believe our luck. He was a friend to start, but after it all he is now family. He is patient, respectful, doesn't pressure you, nor circle you like a shark as some salesmen elsewhere in our car search did, instead he is easy-going and kind, and truly helpful during what can be a daunting process. Jack made it not only a non-painful experience, but an actually enjoyable one. Seriously we want to hang with him all the time. We had some unique and rare issues and moments with our car and he truly took care of us, at all hours of the night even. It was thoughtful and generous in a way we would never have expected, we were so moved by it, and appreciative of it. A true pro. A true doll. A true good egg. A true sweetie. There's more but I'll stop. Karmina made paperwork a breeze, and we laughed a lot with her. Doing paperwork! Who knew it was possible. Also, to note, the Kia Niro's gas mileage is amazing, so environmentally friendly (it really does feel great *every day* to mitigate our destruction of our incredible planet) and we love our car. Love it all the more for having had people who actually care working with us on it.

Liliya Koshkaryan

We come back to Kia Glendale for Mesrop Moses us he is a kindest agent we ever met. Best service, best worker and best manager Tom.

Elizabeth Trujillo

Great customer service, Matt was very effective attentive and we were able to get a great deal.

Dafne Barragan

Great service everytime! Thank you Alex and Sako for taking care of me and my Sportage.

Noor Ahmed

This dealership offered excellent service and was very honest and fair with the pricing (honoring the Costco Wholesale no haggle price) for our Kia Sorrento. We received the price that was quoted and there were no additional charges or surprises when I visited the dealership. The dealer found the desired vehicle and brought it on to the lot the very next day. The sales staff was very friendly and took their time to explain all the features of the car and allowed me to test drive it for quite a while. In addition, I didn't feel pressure to buy a vehicle. I would definitely recommend this dealership!

Ronald Sevilla

"Love this place. For All my KIA Service and Needs, their Service Department is Friendly Knowledgeable and there for You When You Need Them

M J

The absolute WORST buying experience of my life. This dealership is anything but ethical. They had the audacity of taking my $13,000 cashiers check, held onto it for almost a month and then sold the car I paid for to another buyer while I was out of the country. No explanation, no apology, NO BUENO. The worst! Avoid at all cost!!!

Dragon ball z

REALLY BAD CUSTOMER SERVICE MORE IN MANTENDENCE,,, EVERYTIME I CALL THEY ALWAYS BUSY AND THEY PUT ME ON HOLD AND WHEN I GO THEY ALWAYS TALKING DOING NOTHING ALSO THE RESEPCIONIST ARE ARMENIAN WITH REALLY BAD ACTITUD!!!

Andrea Gomez

Excellent service from Manuel and his team! They went out of their way to get me the price I wanted for my Kia Cadenza and were not pushy at all. They gave us all the time we needed to feel comfortable with out decision and put us at ease by answering all our questions and researching all of our options just so that we could get the best deal. It was discounts compounded on top of discounts because they really wanted to earn our business. They even put up with my three rowdy kids without even blinking an eye. Will continue to be life long customers of Glendale Kia!

Myeongja Woo

Thanks to Peter Bae for his outstanding customer service. So our family owns Kia Nyoro and Forte. He helped with all the services we needed. We always feel welcome.

kimberly ramirez

Worst experience!! First time taking my car to get serviced at this location. They all seems to be rushing and they looked at my car for less then 3 minutes and said i needed the gold package which cost $750.00 I was mainly there to start a claim for my radio . Worker said that he didn't have time for that. Because they keep him on hold for 30 minutes. Mind you I had to more my schedule around to take my car. So now i have to return back to have them look at it . They didn't take time to check all inspections even tho they marked that they did. I paid 425 for transmission fluid and cooling system fluid. I expect to get great service for the price I'm paying. When it was done one of the workers left oil on my center console. I was livid at this point. I have no words . Might want to look at another service . Good Luck

Tommy Holiday

Easy finance, friendly sales agents and staff

Bobbie Tahar

I have never been treated more poorly or lied to More by any dealership that I have ever purchased a vehicle from. They pretended to be concerned with my little girls well-being since it was after hours and she was asleep in my arms. They took advantage of me sneaking things in the contract which were not discussed and promising me there was nothing more and nothing less then we agreed upon and told me to just go ahead and sign and get my baby home. Trusting the finance manager since he even went so far as to show me family photos on his cell phone. Since then, I have been in contact with Kia corporate and they are taking care of me giving me three different options to make this situation better. I will never return to this dealership nor what I ever advise anyone else to. If zero stars was an option they would have definitely got a zero!!

Marc Juico

Always trying to sell you a service. When we got the van they said free oil changes for the time we own the van. Then they back track. Went here last week for a recall then was told breaks needed to be replaced.... Really on 19k miles on a Sedona? Just to be sure we got it looked at at a 3rd party service center.... Guess what.. Breaks are fine

jacobi wynne

Let me start by saying that; by no means is this a representation of the dealership itself...but my experience. We pulled into the dealership on 8/6/2018 at around 3:30. There were a few salespeople under an awning near the front door. As we parked...I saw a sales guy begin to approach...but when I got out of the car to open the door for my fiancee....the guy approaching said, "Negritos". Well....if you don't know that word in English...you can certainly figure it out! At that moment I knew that This dealership would not get my business...PERIOD. To add insult to injury...the sales guy walked over ...and with no bit of engagement or desire to help us fill our need...he went into a very poor "welcome to Kia" speil. It was clear that he was disinterested...and had a preconceived about Negritos being "Time wasters " vs. buyers. I told him I was there to test drive the Stinger. He was hesitant...but a few minutes later ...he had the car ready. I mentioned that we had almost no gas left. He said .."Don't worry ...its a really short drive". Really?? You want me to fall in love with a car...on a "Really short demo drive"??? GTFOH!! When we got back from the really short drive ...he asked what he needed to do to get me to drive the car home? His only hope would have been a time machine .. to go back 17 minutes....and have decency, respect and customer service in mind as we drove up and he approached me. If my fiancee didn't have to use the restroom ....I would have left right then and there...with a polite "thank you for you time"...and no more. It's sad when you meet people like this. It ruins the reputation of what could be a great dealership. I did put in a call to the GM ...and I'm waiting for his call. Glendale is much closer...but Downtown LA will surely get my business.

Juan Torres

Another broken vehicle, poor costumer service I stood there for 10 minutes they ignored me.......

Narineh Derafshkavan

This is my go to place when my Kia needs any type of repair and service. The BEST dealership for simple or complicated repairs or maintenance. They have the best and knowledgeable staff in parts and service department. They are always nice to me and take their time about explaining what's wrong with my car and all the pricing. I trust them with my car. They are very courteous and polite. Overall great customer service. I am one happy customer every time I go to them.

Tony Nazar

Very good service #1

Raghavendra Seetharam

Management Changed not worth visiting them waste of time

Rick Bickerstaff

I had written a good review for this company, but had a bad experience with their warranty that has changed everything. Essentially, part of the car broke within the 30-day warranty they offer (a motor mount bolt snapped, and the mount dislodged from the frame). I towed it in on a Saturday (after have an incredibly difficult time getting a hold of anyone on the phone, even after my car was towed there -- I literally could get NO confirmation it was received). I went in Monday morning, and the first thing I was told was that I hit something, which had dislodged the motor mount. It wasn't true, and I had picture to prove the damage they were citing wasn't there from the day of the incident. They started fishing around the car for more damage to "prove" that I had hit something -- something that would have literally snapped a bolt in the frame (How hard would I have had to hit something for that to happen? And don't you think I would have noticed it?). They cited some scratches and a dent on the muffler, which I believe were there before I bought the car. Actually, I think the problem was that the motor mount, held on by two bolts, was missing a bolt when I bought the car (only one was present after the other had snapped), putting strain on the remaining bolt. I believe this was something that was missed in their inspection of the car when they received it, but they never owned up to it. Of course it's all conjecture, but I still hold that I would have noticed if I had hit something hard enough to snap a bolt in my frame. I said over and over again, "I don't buy from dealers because of things like this, and you guys are just proving my point." Dealers are crooked, and I had been wary from the get-go. They didn't care. Just the fact that the first thing they said to me was that the problem was my fault was troubling, and when I presented evidence to the contrary, they kept looking until they found something to prove me wrong. It was accusatory and totally the opposite of customer service. I got my insurance company involved, and my adjustor told me they were just as rude and defensive to her, as well as extremely difficult to get a hold of over the phone. Ultimately, because there was some damage under the car (the scratched and dented muffler), they couldn't support my case, because any damage voids a warranty. Oh well, I lost this one. However, I had written a couple good reviews before all this happened because my sales guy (Nick S.) was pretty nice. Furthermore, I got an incredible deal on the car, hence my 2 star review instead of 1. While all of this was happening, Nick listened to my case and was sympathetic, though he did not have the power to do anything about it, as departments at dealers seem pretty segregated. While all of this was happening, I wrote an email to Car Pros corporate with a detailed report of my dissatisfaction. It's been a couple months, and all I have received are several attempts to sell me a car, from folks as far up as the Car Pros Kia Glendale GM. It is obvious that no one has read my complain. In the end, I believe the folks I interacted with at Car Pros are mostly good, but are simply following orders from corporate or a shady GM. "Don't pay for anything" seems to be their motto when it involves honoring a warranty; and customer service is totally non-existent.

Juan Perez

The best of the best when it comes to custumer service and definitely very helpful. Special thanks to Mr. Cola, who helped me get my brand new car. He was so professional, very helpful, and in general a very good salesman. I wasn't sure I would qualify for a brand new car, but he made it possible. Mr. Cola went the extra mile for me and made me feel at ease through the process. I am very happy with my purchase. I would recommend this dealership to anyone, and will happily refer anyone to Mr.Cola.

Kesava Charugundla

We needed a new car because my 2015 Hyundai Sonata limited was bought back by Hyundai motors because they could not correct the engine problem for over two months. I heard good things about KIA cars and wvery one is jumping onto SUV’s, I decided to try out the KIA Sportage. I put in the request through True car and I got responses from several KIA dealers from LA and Orange County with detailed quotes. KIA Glendale and Kia irvine had the Sportage the color and the package we wanted. Both sales people were very courteous and gave me competitive bids. I somehow liked Viviana from Glendale and even though irvine is closer to me, we drive to Glendale and talked to VIviana. She had the car in stock, and we decided to lease the car since this is an SUV and 3 years from now, we can’t be sure if we can get into the vehicle and drive (both of us are in our 70’s and getting older by the day). That is where I think we got a little creamed. Actually it is the finance guy who was kind of condescending and pushed some optional package which I later found out that it is not to our advantage. He played with his computer, dragged on with some nonsensical talk and tired us out on a hot day. We just wanted to get out, and said yes and yes and closed out the deal. He printed out long lease agreement, he did not show the hard copy to us, he just stuffed the agreement in an envelope and the sales lady gave it to us with the hand books. Afterwards when I checked the agreement at home I discovered he put in some acquisition fee (even though it is in their stock) and some other charges. I thought it was a bad experience. On top of that, they charged the down payment (2,850) twice on my credit card and i found out about it only after one week. Inspite of my repeated calls, the double charge was not taken care of and I had to dispute the charge with my credit card issuer. It is not like they did it on purpose, I am sure it was a honest mistake but what troubled me was they did not address it in time. And took care of it. Another reason I will not buy car from the Glendale KIA has nothing to do with the dealership but with city of Glendale. I belatedly came to know that the sales tax is different in different cities within California. For example, the sales tax is 10.25% in Glendale and 7.75% in Irvine, ca. So, on my lease I would have saved about $350 in taxes over my lease term and this is no fault of the dealership. So the bottom line is, the sales lady VIviana is a very nice and helpful lady and I give her 5 stars. The finance guy gets 1 star and the city of Glendale gets 0 stars. At least one thing I learned is, when I or any of my friends buy a car next time, we will definitely look for one in Orange County. On a $30,000 purchase, you would save around $750 in sales tax alone by doing that. I am surprised that none of the reviewers mentioned it (probably most of those people were not aware that sales tax rate could change by the city). I did not mean to write such a long review but as always I keep on going. Hope this review helps the would be car buyers.

Brandon Gibbs

Drove from San Diego with a credit union bank check and was ready to purchase a car. The internet sales guy Chris Zakharyan that I emailed and negotiated a deal with no showed our appointment. Then I was told they needed to run my credit for identity reasons. Even tho I had a fully funded loan check from my bank. Then found out they were not running it for just identity but they were getting me approved for a second loan on top of my loan check as back up in case the bank check didn't work. Shady business practices here! Be aware!!